We would like to welcome you to Whitefoord House. WHITEFOORD We sincerely hope that you enjoy your stay at Whitefoord HOUSE House and please remember that the staff at Whitefoord House are here to help you and to assist in the delivery of RESIDENTS your support. HANDBOOK We have designed this handbook with input from our residents to : • Give you information to help you to enjoy your stay; and • Be aware of your responsibilities WHITEFOORD The Handbook is split into easy to read sections and HOUSE covers all areas of our service. 53 CANONGATE If you would like more information, or if something is not clear, please contact us. We will be happy to help. EDINBURGH We hope that you find the handbook useful and if you have any suggestions on how we can improve our service, EH8 8BS any comments or just want a chat, please come in and see us. 0131 556 6827 We look forward to seeing you around the Residence. WE WANT YOUR FEEDBACK The Management Team IF YOU HAVE ANY COMMENTS ABOUT THIS HANDBOOK PLEASE LET THE MANAGER KNOW OR USE THE SUGGESTION BOX IN RECEPTION YOU CAN ALSO CALL US ON 0131 556 6827 OR EMAIL
[email protected] Page 1 About Scottish Veterans Residences Index (SVR) About Whitefoord House Page 2 Meet the Staff Page 3 Catering Page 4 Regulation & Your rights Page 5 Visitors, Customer Care & What to expect from us Page 6 & 7 Service Telephones, Post & Messages Facilities Page 8 Problems with Neighbours & Residents Meetings Page 9 – 12 Surveys & Repairs Page 13 Insurance, Security & Fire Safety Page 14 Fire Drills, Smoking, Laundry, Cleaning & Electrical Testing for portable items Page 15 Cooking appliances, Saftey VBolt Testing & Rents Page 16 How to pay & Get help with rent payments Page 17 & 18 Rent arrears & Complaints Page 19 & 20 Useful Information Page 21 Pastoral Care Page 22 Ending the Service – Moving On Page 23 Useful Contact Numbers Local Community & City Centre Map Appendix 1 Tenancy Documents Appendix 2 Room Inventory About Scottish SVR was formed in 1978 although our supporting charity Scottish Veterans Residences has its origins in 1910.