Tbexg Annual Report 2018-19
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ANNUAL REPORT 2018-19 TBEM is celebrating its 25th year. TBEM’s relevance would only increase in the future, with businesses needing to be more agile, connected and AI-driven. The role of TBEM is going to be crucial particularly in the areas of customer insights, talent and data analytics. — N Chandrasekaran, Group Chairman 4 Purpose Statement .......................................................................06 Message from S Padmanabhan ..................................................07 Governing Council ..........................................................................08 Leadership Team ............................................................................09 25 Years of JRDQV ........................................................................10 Performance Highlights ...............................................................20 TBEM Assessments .......................................................................22 Tata Affirmative Action Programme ........................................27 Tata Education Excellence Programme ...................................32 Capability Building .........................................................................36 Best Practices ..................................................................................42 Deep Dives .......................................................................................48 Data Maturity ..................................................................................57 Safety ....................................................................................................... 60 Events ................................................................................................65 Tata Network Forums ...................................................................70 PURPOSE To Partner with Tata Companies in their Journey of Excellence to Achieve World Class Performance 6 Partnering with Tata companies for Excellence S Padmanabhan ata Business Excellence Group is constantly evolving the provider and the beneficiary company together for to build deeper relationships with group companies. implementation of Best Practices. Two Learning Missions TWe strive to have newer offerings based on the were organised for learning amongst group companies. requirements emerging from the current business needs of the companies, and through the voice of customer study Progressively, more companies are utilising the Deep that we conducted 2 years ago. We continue to focus on Dive offerings to make improvements, especially in the simplification and digitisation. areas highlighted post the assessment process. 15 such interventions were conducted in companies including In the past year… Tata Pigments, Tata Coffee, Trent Hypermarket, Tata FY2018-19 was a very special year for us, being the Silver International, Tata Motors and others. Introduction of Data Jubilee of the JRD Quality Value Award. The Business Maturity assessment is gaining a lot of traction, and we Excellence journey of the group has been very enriching conducted 5 such assessments last year. over these 25 years: the average TBEM Assessment score of the group has increased by 2.5 times to 564, and we Tata Safety & Health Management organised a unique have conducted more than 800 TBEM Assessments with programme in the UK for Managing Directors to discuss the help of 650 mentors and 5,700 assessors. So far, critical safety issues, in which 6 Managing Directors 17 Tata companies have been awarded the prestigious participated. JRDQV. Out of the total 22 companies that participated in last year’s assessment cycle, 5 companies were recognised The Tata Affirmative Action Programme (TAAP) and Tata as Industry Leaders, namely TCS, Tata Sponge, Tata Steel, Education Excellence Programme (TEEP) continued to Titan and Tata Power Delhi Distribution. engage with the communities in which Tata companies’ function. In the past year, we also customised capability building programmes for companies like Tata Sky, Nelco, Tata AIA, The way forward… ISWP and more, and focused on making the programmes We look forward to the coming year with excitement. The Experiential, Exciting and Enriching. For this, we engaged Purpose of Tata Business Excellence Group is: ‘To Partner many senior leaders, including mentors and team leaders, with Tata Companies in their Journey of Excellence to achieve and introduced videos and case studies in the sessions. World Class Performance’. To progress towards this, we have identified specific focus areas and activities that would be Leadership Series EDGE Webinars were introduced, with implemented in the coming year. We will be customising participation from senior leaders across the Tata group for TBEM Assessments, facilitating more Best Practices 12 such occasions. These have become extremely popular, adaptations, executing Data Maturity assessments and with leaders sharing their experiences and learnings. conducting improvement interventions for enhancing the We launched the EPIC programme, which was to bring Culture of Excellence within Tata companies. Annual Report 2018-19 7 GOVERNING COUNCIL S Padmanabhan Chairman of the Governing Council Tata Business Excellence Group Aarthi Subramanian Anand Sen Bhaskar Bhat Chief Digital Officer President - TQM & Steel Business CEO & MD Tata Sons Tata Steel Titan Company Harish Bhat Praveen Kadle Brand Custodian Advisor Tata Sons Tata Sons 8 LEADERSHIP TEAM S Padmanabhan NK Sharan MK Nagabhushan Vice President Vice President Anil Menghrajani Sanjeev Singh Saurav Chakrabarti Assistant Vice President Assistant Vice President Assistant Vice President Deepak Deshpande Vinod Kumar Gautam Gondil Assistant Vice President Assistant Vice President Assistant Vice President Annual Report 2018-19 9 JRDQV AWARD WINNERS 2000 - Tata Steel - Steel SBU 2004 - Tata Consultancy Services 2005 - Tata Motors - CVBU 10 2006 - Titan - Time Products Division 2007 - Tata Chemicals 2007 - Tata Metaliks Annual Report 2018-19 11 2007 - Tinplate 2008 - Telcon 2009 - Tata Power 12 2010 - Tata Steel - Tubes 2011 - Rallis 2011 - Tata Steel - FAMD Annual Report 2018-19 13 2011 - Tata Steel - Wires 2011 - Titan - Jewellery Division 2012 - Indian Hotels 14 2013 - Tata Power Delhi Distribution 2013 - Tata Steel Processing and Distribution 2018 - Tata Sponge Annual Report 2018-19 15 TBEM over the last 25 years Business Excellence in the Tata group over the last 25 years Average TBEM Score 600 2.5x in 25 years 567 542 550 525 511 503 485 487 500 475 473 480 474 478 479 480 463 450 444 450 400 370 350 324 298 304 300 287 269 250 215 200 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 25 YEARS OF TBEM ASSESSMENTS 800+ TBEM Assessments 650 Mentorships 5,700+ Assessors 600 500 400 300 200 100 463 397 403 152 270 279 334 316 206 287 232 348 344 352 42 82 304 305 300 81 74 95 95 58 60 14 42 39 44 50 44 24 40 29 39 30 38 29 24 26 30 22 0 12 23 31 17 17 13 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 n ASSESSMENTS n ASSESSORS 16 Creating value for Tata group companies Leadership “Along with the feedback shared with the company, the journey Cross Learning has also been a great “Learning Missions are leadership development a fantastic initiative exercise for a lot of and there are a lot individuals. ” of take-aways for us to implement in our company.” Sense of Pride “I am happy to see Continuous involvement from Tata Improvement Steel as I have personally “We reaped the benefits gained from being involved of the deep dive in as a mentor and assessor terms of greater client over the years. I am sure satisfaction and enhanced all of them will make Tata engagement, translating to Steel proud. ” new business wins, cross sell and up sell. ” Annual Report 2018-19 17 TBEM: A living model Company Boards involved in the process through feedback presentations Integrated applications 2013 by companies Award 2011 threshold raised to 650 points 2014 Inclusion of the following: Climate change 2009 Safety Innovation TBEM positioned as a strategy 2015 deployment An evolving framework process 2017 Safety criteria simplified 2018 End-to-end digitisation of Assessment 18 TBEM: Enabling Tata group companies A living model towards Industry Leadership TBExG continues to support Tata companies on their path towards Industry Leadership through its various interventions Industry 05 Leader Emerging 21 Industry Industry Leader 03 Leader 14 Active 02 Industry Emerging Promotion Leader 18 Industry Leader Emerging 13 Below 17 Industry Active 500 Leader 15 Promotion 2018 Active 11 Promotion Below 20 500 Below 24 500 2017 2016 Annual Report 2018-19 19 Performance HigHligHts 2018-19 TBEM ASSESSMENTS 22 Tata 5 companies 60+ senior companies underwent emerged as Industry leaders and CEOs the TBEM Assessment Leaders in 2018 participated at the process in 2018 Mentors Meet TATA AFFIRmatiVE ACTION PROGRAMME Average score across Tata Motors, Tata Chemicals companies 10 companies was and Tata Power-DDL won the TAAP Jury Award for and 51 assessors scoring more than participated in the 514 Assessment process 600 points T ATA EDUcatioN EXCELLENCE PROGRAMME Completes 16 Annual TEEP Assessment 116 improvement years covering Programme 2018 projects submitted by schools 50+ schools covered 37 schools CAPABILITY BUILDING Continued focus on Multi-facilitator experiences 50+ Capability building practitioner using video capsule series, Building programmes abilities