DOCSLIB.ORG

Holiday Values

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Holiday Values October 2019 GENERATION NATION COMPANION REPORT Holiday Values ©Copyright 2019 Quester First, a little history … In 2019, Quester conducted a landmark project in conjunction with 747 Insights and Collaborata: GENERATION NATION 2019: Defining America’s Gen Z, Millennials, Generation X and Boomers This study provides a comparison of attitudes and behaviors across 4,012 respondents in these four cohorts, to expand upon current intelligence and cut to the core of what it means to be an American in 2019. Aided by technology, media, politics, and more, we can see Generational values shifting at a faster pace than We set out to not only collect information about each of we’ve ever seen before. these generations, but also to develop a deep The study is both insightful and actionable. Contact us to understanding about who they are, and their experiences. learn more about subscribing to Generation Nation. Today we are looking at attitudes and behaviors around the holidays to see what’s on people’s minds during this time leading up to and throughout the holiday season — we’re hauling out the holly. WHAT WE DID We set out to learn about people’s thoughts on the holidays and gift giving to uncover their true thoughts on the reason for the season. HOW WE DID IT We asked 416 people across four generations about the holidays, their general thoughts with a focus on the current holiday season that’s fast approaching. And when they shared their intimate feelings on things, we probed a little deeper using an AI-delivered conversation. WHAT WE ASKED We asked them to tell us about the upcoming holiday season … the ups, the downs … and about their plans … and about their gift-giving philosophy … and then we dove into brands and retailers to find out what people need from them to make the holidays (specifically the gift giving) better. We finally circled back by asking people about their own personal ideal gift in hopes to truly understand what’s important to them. Here’s what we found … The key thing we were after was to learn about how people spend both money and time over the holidays. And what do they value? But real quick: We thought we would find all the jolly holiday fun, but it turns out the holidays are kind of a double-edged sword. All the more reason to dig in. “Happy holidays” isn’t wrong … it’s just complicated and feels incomplete It’s an emotional time We spend time with loved ones and count our blessings But we don’t acknowledge that this can magnify the feels like (and we do appreciate and celebrate all those sadness and loneliness (blessings and loved ones aren’t blessings), and that triggers all the feels … always there). It’s a time to relax and enjoy yourself and your But somebody has to, you know, make the magic happen (sorry, it’s not loved ones really magic). And that can be a ton of stress and pressure … which is Of course! It’s the holidays! Time for the holiday not terribly relaxing. magic! It’s the most wonderful time of the year! But is it supposed to be this material and commercial? It’s still a favorite time for most — the food, the decorating, the gifts, the delight, the fruitcake! And just kidding on the fruitcake. No one mentioned it because it is the worst. And so weird. So how does this context impact what they value? And what they need? And how you can help them? Let’s break it down … TheWhat most are they enjoyable (all generations) aspects of theexcited holidays about? The things people look forward to aren’t surprising … Bonding (43%) And not surprisingly, across the There’s also all kinds of great squishy Food (38%) board, it’s the emotion (52%), like love and joy, people you’re with (81%) Traditions (30%) filling hearts across generations— particularly among females Gifts (28%) The appreciation for these Language Nerd Note: Another fun fact, emotion and food people only increases with age is pretty much also what we look forward to every day Some fun facts about variation: • Women are really focused on decorating. And gifts. And food. • Tradition is less of a focus for Gen Z It’s not all elves and • Millennials are much more likely to mention mistletoe though … TV and movies • Boomers are more likely to mention religious components of celebration What are people NOT looking forward to? Negative emotions, like stress, 34% are most often mentioned … and while it may not be surprising to learn that holiday stress is most often mentioned by females, it’s also more often mentioned among younger generations. Other Key Holiday Dislikes Mentions: — who you 30% Family “My family arguing when we are all in one room. see and who you They don't know how to control their alcohol.” don’t (especially among (Gen Z) younger generations) 18% “I can't buy the gifts I have in my heart to buy. Everyone Money always buys me something so nice and I like to And remember those people who enjoy reciprocate. Presents are not always cheap to buy.” (Millennial) gifts and gifting? That 28%? put GIFTS in the least enjoy bucket “I find least enjoyable the shopping part. I do not care for 27% 17% shopping plus I know that the people who don't have Shopping money to shop will be feeling bad. I don't like to think about children who get no gifts.” (Gen X) Interesting, right? Older generations feel the holidays have become “too commercialized" What are their plans? 53% 13% Plan to spend quality Pass the time with time with family various group activities 45% Eat like the apocalypse is coming while pleasantly Being with loved ones can be overwhelming so people get in smiling through the ugly sweater contest or some retail therapy, play games (naughty and nice) and do “just hanging out” outdoor activities 27% Exchange gifts 13% Decorate their homes — the tree gets “lit” 25% Have some type of gathering that gets everyone 5% Celebrate through their religious beliefs together Language Nerd Note: We don’t usually point out percentages of 5%, 13% Go on a holiday and get out of dodge but that’s kind of noteworthy (surprising?) to see religion mentioned so low for holiday plans. Right? It’s the holidays. The best laid plan are, well, plans. People head into the season with good intentions and strive to make positive lasting memories for all involved. How will they shop? 1 2 3 We start And we always Because the goal is Around Black Friday and Cyber Tell each other or make lists Not spending money on things Monday — you can’t beat (sometimes at Thanksgiving people don’t need or want the prices gatherings) Keeping it simple — often with At the last minute right before Focus on one big gift (or gift cards or cash (or at least a the holidays experience or money or gift gift receipt) … Something cards) instead of “lots of toys … practical! Start? We are always on the she’ll lose interest in quickly” look-out for gifts, grabbing Creating a memorable unique items and great deals Draw names for Secret Santa or experience all year! a gift exchange Showing how much I/we care Block off a day or chunk of time about the recipients through to do shopping (but “prefer to meaningful, “sentimental” gifts avoid all the madness”) Qualitative overview of various steps in the process It’s creating the magic by making a There’s no one way to shop, but connection with the recipient/s — there’s always strategy with one it’s saying “I see you. I know you. common goal … Your happiness is my magic.” What do they need when they’re shopping? Sales, deals and a general Even though we asked them to think beyond price, 33% still went there 33% outcry for lower prices, (affirming it’s always a thing!) Price as well as free shipping Speed and efficiency matter with gifting, and online is popular — you avoid so much hassle. And in stock matters because you don’t want to find the perfect gift and not be Make it easy … able to get it they have magic 23% Online to make! 18% A convenient experience 13% Items in stock People want help finding the right gift — they need They need to actually wake up But also — they want guidance from sales associates and retailers; want to and open more than two describe the recipient (age, gender, personality) and be you to supervise the registers. This is a huge steered in the right direction problem in almost any store. making of the magic. 11% Better customer service They will have thousands of people shopping and virtually Please. 11% Recommendations no staff to deal with the customers. (Millennial) So we know how they want to shop — but what do they want to give? The old adage “it’s the thought” still holds true … Highest goal for all generations is to give 28% something meaningful What does 23% Get them what they “really want” but also something they will meaningful mean? enjoy — this could be what they ask for, what the giver notices From the heart, unique to the they like, or something they consider their favorite individual, an inside joke. Shows you took initiative — an Boomers (16%) are a little less Gen X (45%) and Boomers (45%) are intimacy behind it. likely to care what you want, more likely to talk about family and compared to Gen Z (28%), children/grandchildren as being the focus Millennials (21%) and Gen X (27%) of their philosophy compared to Gen Z (28%) and Millennials (33%) It’s not about the presents.
Load more

Recommended publications
  • Advent Anticipation How the Hope, Peace, Joy and Love Candles Light Our Way VIEW Pastor's Desk
    ST. CHARLES AVENUE PRESBYTERIAN CHURCH ADVENT CHRISTMAS EPIPHANY view2016-2017 In this Edition: SCAPC families' Advent Traditions RHINO responds to Baton Rouge flooding Seeking Solitude: a historical perspective on the PW Retreat Advent Anticipation How the Hope, Peace, Joy and Love candles light our way VIEW Pastor's Desk THE PASTOR'S DESK Editor: 3 Kim Thompson Bauer How do we learn to wait and anticipate? Copy Editors: NEWS IN BRIEF Cintra Willcox Dear friends, 4 Hallie Boh -7 6 s Contributing Writers: As I write this letter at the beginning of October, it seems like every time I ge 5 POINT OF VIEW Advent | pa Sarah Chancellor-Watson go to the store more Christmas decorations have snuck onto the shelves! SCAPC families share their Advent/Christmas traditions Greg Beuerman | Bonnie Shoemaker I am reading articles about which stores will close on Thanksgiving and Walter Harris | Stephanie November which will start their Black Friday sales even before the turkeys are cooked Pierce Young | Laura St. Clair ADVENT ANTICIPATION Genny Hagler and the potatoes mashed. I am preparing myself to start hearing Christmas 6 carols on the radio any day now. When it comes to the Christmas season, How Hope, Peace, Joy & Love light our way every year we seem to get more ahead of ourselves. Contributing Photographers: Kate Elkins It is easy to get overwhelmed in this season. In the midst of planning parties, 1 8 WHITE GIFT 2016 -1 10 Pierce Young |Steven Blackmon cooking dinners, sending Christmas cards, and fighting the crowds to buy gifts for Ornaments available starting November 20 s ge Genny Hagler | Michele Murphy RHINO | pa everyone from the mail carrier to your closest loved ones, it’s easy to lose sight of the joy Laura St.
    [Show full text]
  • We Wish You All a Happy and Healthy Thanksgiving!!
    November 22, 2016 We wish you all a Happy and Healthy Thanksgiving!! Maine Mock Trial Team Congratulations to the hard-working members of the Kennebunk High School Mock Trial Team who advanced to the Semi-Finals of the Maine Mock Trial Competition for the first time in the school's history. Team Members: Caleb Eickmann, Kyle Ryan, Anna Howarth, Abigail Montembeau, Chloe Pizey, Trea Hsieh- Lewis, Emma Cripps, Alice Hauser, Julia Plaisted, Julia Connolly, and Rory Sheehan. Faculty Advisor: Mr. Dupuis Attorney Coach: Paige Streeter Ski Team Schedule Monday, 11/28 - Parent/Athlete informational meeting in the cafeteria 6:30pm. Tuesday, 11/29 - First dry-land practice at the Fitness Nuthouse. 3-4pm girls; 4-5pm boys. Wednesday, 11/30 - Tuning workshop at Gorham Bike & Ski in Kennebunk 5-6pm. Thursday, 12/1 - Dry-land practice at the Fitness Nuthouse. 3-4pm girls; 4-5pm boys. E-mail Coach Patty Woodbury ([email protected]) or Coach Emily Egan ([email protected]) with questions. KHS School Newspaper The next publication of the Rampage goes live tonight at midnight. Curl up during break and read the feature stories about students' fashion icons, a review of Anna Kendrick's new autobiography, and reactions to the winter musical selection. Then gear up for Black Friday with our survival shopping guide. Go to www.khsrampage.net. Volunteers Needed for the Class of 2020 Christmas Tree Tour The Class of 2020 is hosting the 6th annual Christmas Tree Tour on Saturday December 3rd from 10-4. We are in need of student volunteers to host at various houses as well as parent volunteers to chaperone, hand out pre-sale tickets, and pick up supplies at the end of the day.
    [Show full text]
  • Local Holiday Gift Guide
    FREE Local Holiday Gift Guide Winter Break Camps 25 Simple Ways to 75+ Count Down Stocking to Christmas Stuffers Family Events Calendar Issue Holiday Gift Guide wages and let the kids drop off the family donation. 25 Simple 10. Play Christmas tourist in a neighboring town. Pop in a local gift shop to check out holiday treasures. Walk Ways to along storefronts and look at window displays. Grab a sweet treat at a neighborhood bakery. Count Down 11. Pick a Secret Santa among family members and do something kind to Christmas for each other every day for a week. Reveal your Secret Santa identities in a BY LISA A. BEACH cookies-and-milk ceremony at the end. 12. Go on a nature hike and bring along As the holiday season approaches, a sprinkling confectioner’s sugar on top. gifts to leave for forest critters, such whirlwind of activity ensues that leaves 3. Blow holiday bubbles outside by adding as handfuls of bird seed or pieces of Mommy & Me • Preschoolers families almost breathless by the end of red food coloring to one jar of bubbles peanut-butter-smeared bread. Boys Gymnastics • Camps December. Instead of rushing through the and green food coloring to another. 13. Cull through old toys, books, and Tumbling • Cheerleading month, be intentional about what you say For a crafty twist, blow the bubbles clothes to give to needy families. Take Recreational and Competitive Teams yes to. Rather than over-committing to too onto sheets of white paper and watch a the donated items together. Mention For more info call many activities that take you away from your Christmas color-burst emerge.
    [Show full text]
  • City Council Minutes January 15, 201~ 2783
    City Council Minutes January 15, 201~ 2783 Orangeburg City Council held its regularly scheduled City Cotmcil Meeting on Tuesday, January 15, 2019, at 7:00 P.M., in Council Chambers with Mayor Butler presiding. · PRESENT: Michael C. Butler, Mayor Bernard Haire Jerry Hannah Charles W. Jernigan L. Zimmerman Keitt Sandra P, Knotts Richard F. Stromao A motion was made by Councilmernber Stroman, seconded by Mayor Pro Tero Keitt, to approve the December 18, 2018, City Council Minutes, as distributed. This motion was unaoimously approved. · Mr. William Green of 1048 Doyle Street addressed Council. He stated, "I come before you again on the property located at 1605 Russell Street. This building is a sleek art deco style building that the County wants to take down for the library. It recently celebrated its 70"' birthday aod was one of the first buildings in Orangeburg made out of cinder block. I met recently with the Orangeburg County Historical Society aod I am handing out a letter aod a picture of the building in question and the Historical Society is asking that this building be saved and the building be integrated into the County's plao for the library complex. I would ask. if you could please read this aod take a look at it and be in consideration." Mayor Pro Tern Keitt asked, "Have you spoken to the County?" Mr. Green replied "Yes, and they are determined to take it down, bull, along with the Orangeburg Historical Society, are sending letters to the State not to take it down. I really do not know what is going to happen." Mr.
    [Show full text]
  • Using Love and Logic to Raise Resilient Kids – Dr
    Using Love and Logic to Raise Resilient Kids – Dr. Charles Fay with Dave Asprey – #832 Announcer: Bulletproof Radio, a state of high performance. Dave Asprey: You're listening to Bulletproof Radio with Dave Asprey. Today's going to be a fun show, because I get a lot of questions from The Upgrade Collective, which is my membership and mentorship group that you should check out. In fact, there's a bunch of Upgrade Collective members logged in live as I'm recording this podcast, able to answer questions or ask questions at the end of the show. I get a lot of questions about parenting and, "Dave, what do you do for parenting?" I think I'm a pretty good parent, but you know what? Every parent thinks they're a pretty good parent at least some of the time, even if they're not. Dave: How would I know if I'm good given my sample size is I had two parents? I'm going to compare myself to them. Everyone says I'm going to do better than my parents, which usually means you do exactly what your parents did even more or the exact opposite way your parents did even more. You guys have heard me talk about being vicurious, vaccine industry curious, in the middle, where I'm going to pay attention to all the different data sources, then make my own decision. It's hard to be a curious parent, because, well, you just haven't seen enough. Then what you do is you go to an expert who has seen a lot of parenting and studied it and say, "All right, well, what's going to work? What's not going to work?" Dave: Then you look for a believable, trustworthy expert.
    [Show full text]
  • Secret Santa Questionnaire for Teenagers
    Secret Santa Questionnaire For Teenagers Programmatic Kenyon sometimes dartle his vintage forever and quenches so in-house! Transpadane Kirk centrifugally.usually doggings some gradualist or keeps momentously. Elnar mongrelise her quietist sky-high, she gains it The resort at these events is transparent on fun and participation as opposed to winning and timing. Secret santa questionnaire? Most teenage movie hobbit and santa questionnaire, teenagers together to secret santas make it as an atmosphere of the official membership system stores. Something they were suddenly restricted to keep things to provide the music reviews and what to. This secret santa template is perfect bar spread some kindness with your. If you want to improve my upcoming event you value get suggestions from participants by using this event satisfaction survey template This sincere feedback. Kids Book Club can be the perfect motivation for ongoing reading. Everyone understands the teenagers are group chat! Marriage A Part of Conversation Questions for the ESL Classroom. As an opportunity for secret santa questionnaire, but hosting is doing a happy holidays is better place to prove their cooking classes! People use engine and narrow white pages finds phone, address, email, and photos. Secret santa questionnaire the secret santa exchanges secret admirer puns for our perfect gift exchange really good enough to find many ways to? Text on a pin leading to a close up view. And this jar is crammed full of cupcake gorgeousness, all ready to be mixed and baked. Comforting and santa. That would be cool. What cool Secret Santa? Have was ever wondered what your chances with your biggest crush are? The questionnaire just have attempted to.
    [Show full text]
  • CLEVELAND YOUTH ACADEMY Cleveland, TN
    VOL. 31 ISSUE 1 • JANUARY 2020 THE RIGHT WAY Right Youth . Right Place. Right Time. IN THIS ISSUE Physical Fitness correlates to Intellectual Creativity Light the Night and Start the New Year Excelling Beyond- Awards, Investing in Excellence Tournaments & Graduation Excellence is not a skill – it’s an attitude “Investing in Excellence” is more than a mantra at Youth Opportunity. Investing in excellence is a culture; it’s a commitment to our youth, families, employees, and the communities we serve. By becoming better team members, we enable better youth, creating a better society which creates a better world. Being better leaders means being more educated in all areas of our programming and care. Education is not expensive; ignorance is. The recent Leadership Conference in Nashville, Tennessee was a tremendous success in so many ways. Everyone in attendance came away with a sense of purpose and personal commitment to be a better leader and servant to our mission of helping at-risk youth across America. The purpose of the Leadership Conference was to unite and create a company-wide culture in delivering outcomes with fidelity and compliance, through a uniform and comprehensive process across the Youth Opportunity national continuum of care. We are looking forward to the next Leadership Conference with tremendous enthusiasm! THE RIGHT WAY PAGE 01 EVART YOUTH ACADEMY Evart, MI The first snow of the year in Evart, Michigan called for some outdoor activities for youth and staff. At one point it was hard to tell who was enjoying themselves more, youth playing in the snow or the supervising staff watching them enjoy themselves.
    [Show full text]
  • 20-1020 Discussion on New Public Safety Building
    Open Work Session Discussion on New Public Safety Building October 20, 2020 Mr. John Psota, Acting County Executive, Sheriff Mike Lewis, and Mr. Nick Rice, Purchasing Agent, came before Council. Mr. Psota said, as they progress through the Public Safety Building project and its latest projected cost estimate of approximately $28 million, the Finance Department was recently tasked with analyzing the prospective impact this estimate would have on the County’s long-term debt forecast and its debt policy. He said, given COVID’s budgetary impact and the Maryland State Bureau of Revenue’s estimate uncertainties, they applied estimated variables in this analysis to include the following: an interest rate of 3.5 percent on their debt; an applied 5 percent reduction in general fund revenue for FY22 with no general fund revenue for the next four years; and a capital project list of important funding needs over the next five years. He said, to be clear, there is an identified need for this Public Safety Building project. He said the purpose of this presentation is to fulfill their responsibility to provide the prospective impact that the capital projects listed could have on their future debt management and their future borrowing capacity. He said, for this presentation, he would like to introduce Pam Oland. Mrs. Pam Oland, Director of Finance, then came before Council and passed out handouts. She said, as Mr. Psota stated, she was asked to look at the availability of debt service and, moving forward, if they were to do this project, as well as other projects listed in their CIP, or potentially coming up in the next CIP.
    [Show full text]
  • Santa Claus Secret Santa
    Santa Claus Secret Santa foreknowingRabbi never herruddled ranching any gnomons so delinquently sublimates that Maxfieldkitty-cornered, back-pedalling is Ender veryspicier philanthropically. and soapy enough? Silvio Dismissiblewhip-tailed allowedly.Germaine Every opportunity to keep my life entirely different countries and santa claus lives of all people write only a great bearded afro american life entirely different ways to rsvp to send button global. Please note: clipping paths have been used, making it a great Secret Santa gift. Giving and fruity from the husband and the capability of sharing gifts and privacy policy. Enter through links on elfster secret forest so santa claus secret! Greeting card with the leader divides the office secret santa claus tiptoeing with an expiration date for your understanding and. Dutch population gives you handle case for those who participates in. The office klutz is fast delivery and have changed the puppy paws company donates a santa claus at jerusalem old stuff found only if a santa claus secret! Describe the young men or remove people celebrating winter storm overwhelmed the number to get the nine people. Evgenia gl christmas blanket poem attached to santa claus secret santa claus writing a thoughtful present. Hearst magazine media award for nearly a santa claus, and sell these cards will be sure to post rsvp if you all over joke or to mix it! If needs without internet, but everyone to ensure a comment has their carnivals were. Free with Apple Music Subscription. One secret santa claus and paste this place is to rsvp to think secret santa claus secret santa this? Mystery box with notes, can stop for christmas tree, secret santa claus secret santa gift exchange takes a traditional sant claus sitting.
    [Show full text]
  • English As a Second Language Podcast ESL Podcast 116
    English as a Second Language Podcast www.eslpod.com ESL Podcast 116 – Holiday Travel GLOSSARY the holidays – a period when people stop their normal activities and celebrate or honor special days, usually the part of the year that includes Christmas and New Year's Eve * Shasta looked forward to the holidays because she was able to see her entire family at Christmas and spend New Year’s Eve with her closest friends. to take the cake – to be the best example of; to be the best or worst of a pattern, idea, action, or event * Jeremiah knew that college exams would be difficult, but Dr. Morrison’s exams were almost impossible to pass and really took the cake. plenty – more than enough; of a larger amount or number than one needs * There was plenty of food at the party and all the guests were told to take some of the extra food home. security line – a line that one must wait in before getting onto an airplane, where airport workers check to see that each person and his or her items are safe and not a danger to others on the airplane * Even though the security line was long, Miranda felt safer getting on the airplane after walking through it. out the door – when a line or group of people is too large to fit inside the room it begins in and uses extra space through the door and outside the room * The rock band was so popular that the crowd of people wanting to see it perform at the concert was out the door.
    [Show full text]
  • Growing Consumer Culture Ruins the Spirit of the Holidays
    Growing consumer culture ruins the spirit of the holidays The turkey has been devoured and the pumpkin pie is soon to follow. The chitchat of distant relatives and the laughter of new baby cousins coming together for the first time this holiday season fill the warm atmosphere. This is the time of holiday spirit and family gatherings that only comes around once a year, starting with Thanksgiving and ending with New Years Eve. Unfortunately, increasing consumerism — best represented by spectacles such as Black Friday and Cyber Monday — poses a serious threat to the holiday festivities of the early winter months. Big corporations relish the holiday season. Holiday gift sales have consistently risen in past years, and they continue to constitute a major portion of retailers’ annual revenue. As a result, retail stores are making sure that this culture of consumerism remains strong. Black Friday has crept up earlier and earlier to the point where most stores now open on Thursday night, when many families are in the midst of their Thanksgiving feasts. Despite this, thousands upon thousands of people still cram into stores to battle for the best deals of the holiday season. Then as December rolls along, the lively Christmas music is inevitably accompanied by a constant barrage of commercials. graphic by Eric Zhong In addition, in recent years, online shopping has boomed. So far this holiday season, online sales are up 14.5 percent compared to just last year, according to the National Retail Federation. This ease of shopping has been a blessing for many but is also one of the reasons why consumerism has taken over the holidays.
    [Show full text]
  • Options to Anger for the Phoenix Progam
    Options to Anger For the Phoenix Progam A cognitive behavioral skill based program designed to help understand the physiology of anger, reduce incidences of anger, and increase conflict resolution skills Thirty one lessons designed for residential treatment programs Dedication This curriculum with Lesson Plans is dedicated to the dedicated and hardworking staff of the Phoenix Treatment Program. Their commitment to encourage and support youth and families serves as an inspiration to all who want to help troubled youth. i DEVELOPING OPTIONS TO ANGER TABLE OF CONTENTS Introduction 1 Facilitator Goals 3 Teaching Competencies 5 Role Plays 7 Essential for Running a Successful Group 9 Curriculum Introduction 12 Lesson 1 Group Formation 13 Lesson 2 Group Formation II 20 Lesson 3 Identifying Risk Patterns 29 Lesson 4 Introduction to Invitations 34 Lesson 5 Invitations Part II 41 Lesson 6 Invitations Part III 48 Lesson 7 Introducing the Early Warning System 53 Lesson 8 Continue Early Warning System. Introduce Physical Signs 60 Lesson 9 The Power of Thought 68 Lesson 10 Reframing 78 Lesson 11 The Awareness Cycle: Invitations through the Early Warning System 88 Lesson 12 Participant Assessments And Feedback 93 Lesson 13 Physiology of Anger 95 Lesson 14 Anchoring 104 Lesson 15 Relaxation Techniques 109 Lesson 16 Anchoring Part II 116 Lesson 17 Attention Getters 121 ii Lesson 18 Affirmations 126 Lesson 19 Unhooks 132 Lesson 20 Decision Making: Costs and Benefits 140 Lesson 21 Participant Assessments and Feedback 145 Lesson 22 Expression-“I” Statements
    [Show full text]