Highfield Awarding Body for Compliance The awarding body that listens and responds
Company Information Brochure
www.highfieldabc.com Welcome to UK Headquarters Highfield House, Highfield Awarding Heavens Walk, Lakeside, Doncaster, South Yorkshire, Body for Compliance DN4 5HZ, UK
The awarding body that listens and responds t: 0845 2260 350 t: 01302 363277 e: [email protected] w: www.highfieldabc.com Thank you for taking the time to read about our company and the qualifications we provide. If you have any suggestions on how we can improve, we would be extremely grateful if you could Middle East Asia Headquarters Office 306, contact us and Third Floor, let us know. Building No 49, Healthcare City, Dubai, Richard Sprenger United Arab Emirates
Chairman t: 009714 449 4042 e: [email protected] w: www.highfieldabc.ae Christian Sprenger Managing Director
Jason Sprenger Chief Executive
Distribution Centre Highfield Place, Unit 15, Shaw Wood Business Park, Shaw Wood Way, Wheatley Hills, Doncaster, Highfield’s Vision South Yorkshire, DN2 5TB, UK
To set the global standard for listening and responding 1 Introducing Highfield
Highfield Awarding Body for Compliance is the UK and Middle East’s leading supplier of compliance, work-based learning and apprenticeship qualifications and is regulated by Ofqual, Qualifications Wales, SQA Accreditation and the Security Industry Authority (SIA).
www.highfieldabc.com Contents Key Facts ...... 3 Why Choose Highfield and Our Core Values ...... 4 Highfield’s Clients ...... 5 Clients’ Testimonials ...... 6 Highfield Middle East Asia ...... 8 Assessment ...... 9 Auditing Skills ...... 10 Business and Administration ...... 11 Business - Improving Operational Performance ...... 12 Cleaning ...... 13 Conflict Management ...... 14 Contact Centre ...... 15 Control of Substances Hazardous to Health (COSHH) ...... 16 Custodial Care ...... 17 Customer Service ...... 18 Education and Training ...... 20 Financial Services...... 21 Fire Safety ...... 22 First Aid ...... 23 Food Safety ...... 24 Functional Skills...... 26 HACCP ...... 27 Health and Safety ...... 28 Health, Social Care and Children and Young People ...... 30 Hospitality, Catering and Professional Chefs ...... 33 Internal Quality Assurance ...... 35 Land-Based ...... 36 Legionella Awareness ...... 37 Licensing ...... 38 Locksmithing ...... 39 Logistics ...... 40 Management and Team Leading ...... 41 Manual Handling ...... 42 Performing Manufacturing Operations ...... 43 Personal Development for Employability ...... 44 Pool Safety ...... 45 Public Transport ...... 46 HABC Qualifications Recruitment...... 47 Retail ...... 48 Risk Assessment ...... 50 Security ...... 51 Stewarding and Spectator Safety ...... 53 Substance Misuse ...... 54 Highfield Achieve...... 55 International Qualifications ...... 56 Digital Provision ...... 58 Highfield CPD Events ...... 60 Types of Highfield Qualifications ...... 61 Course Finder Plus and Social Media ...... 62 Highfield International ...... 63 Registration Fees ...... 64 3 Key Facts
Customer service drives everything we do
We are a family-run business with 250 team members across the UK and Middle East
Quality, value, service and integrity are our core values
We offer over 250 qualifications, many of which can be used as part of an apprenticeship framework
We are a winner of The Queen’s Award for Enterprise: 2016 This is the most prestigious business award in the UK that can be bestowed on a company, with the prime minister and leading individuals from the government and industry involved in the selection process
With registered centres in over 30 countries we are a truly international company
Our impressive client list includes some of the world’s most recognisable companies
We operate a 3-ring policy on all incoming calls
We provide a certification turnaround time of a maximum of 7 working days (with an average turnaround of 4 working days)
We hold multiple CPD events annually across the UK and Middle East
We are committed to eliminating malpractice and maladministration, protecting the interests of learners and maintaining the integrity of our qualifications. We implement the highest standards of quality assurance, which provides centres, learners and businesses with clear guidance, support and reassurance Our Core Values
Why Choose Highfield? Quality
Since 1982 Highfield has been renowned for providing high-quality Because of our four core support to its customers and learners. This is due to: values of quality, value, • only using the very best subject matter experts who truly service and integrity. understand the end-user • using our in-house film, IT and design teams and illustrators • regularly updating our materials These values form the • using the best available resources cornerstone of everything we do and allow us to provide our centres Value with an exceptional customer experience We understand the most important aspects of what our centres from the moment they need when it comes to delivering our qualifications, which are among the most competitively priced within the market. However, contact us. we will not be beaten for value. We concentrate on the areas important to our clients, including dedicated customer support, exceptional supporting documentation and unbeatable service and turnaround times.
Service
We answer our calls within 3 rings. You will also receive your examination results within an average of 4 working days. Our customer service standards are recognised as being among the best in the world.
Integrity
We have family values and promise to provide our centres with accurate and honest information at all times. We will always advise on the best solution, including the type and level of qualification required. We never put profit before good advice. 5 Highfield’s Clients
Highfield works with some of the most recognisable companies in the world. Shown below are just some of the clients we provide qualifications for.
We work with... Clients’ Testimonials “ ” ‘I would recommend Highfield to others. The service that we have received was absolutely excellent, second to none. We’re always looking to develop and enhance our existing programmes and between us I think we have got some exciting places to go. Apprenticeships are incredibly important to us as an organisation and are a fundamental part of our strategy.’ Sue Renny, Superdrug
‘I have found Highfield to be the most user-friendly awarding body that I have been associated with.’ Bob Betts, Elite Academy of Security Training Ltd
‘Thank you very much for your efforts and professional work. We appreciate working together with you as a team, and your consistent and good communication has ensured high quality outcomes.’ Ulrike Fuchs, Nestlé
‘I thought that the Highfield ‘Its range of qualifications including conference was very good and bespoke programmes ensures that as given the large numbers attending, a business we can demonstrate the no doubt a considerable amount competency of our workforce by external of organisation was involved, all of validation and accreditation. which seemed to go off without a We see our relationship with Highfield visible hitch, so congratulations. as a partnership for the future which In fact, in terms of “showcasing” guarantees commitment to our staff, our Highfield, I think you stakeholders and the community.’ were very successful.’ Garry Regan, Serco Dave Humphries, SIA 7 ‘Highfield is always willing to help and put their customers first. They are flexible and accommodating to changing demands and always go the extra mile to ensure that they provide first-class service always.’ Sharon Andrew, Marks & Spencer
‘I find Highfield staff go ‘Staff at Highfield really the extra mile to do listen and are really accommodate our supportive. Customer requirements. services at its best!’ Nothing is too small Euan MacAuslan, or too large for them and The Royal Borough of they listen to our requirements.’ Kensington and Chelsea Richard Weighill, Oldham College
‘I had a fabulous time at the Highfield conference. I wish I could have attended all of your conferences. I found the licensing conference extremely informative and useful.’ Kevin Jones, The Southern Co-operative
‘As the training manager, having a dedicated account manager to whom we direct all queries makes communication friendly, straightforward and simple, and the Highfield response time to queries and certification is very impressive.’ Shirley Brown, NCL
‘I have found Highfield to be both ‘A huge thanks for all your help and professional and proactive. support. You really have gone the I have also noticed an ability as an extra mile to help us out and that is awarding body to listen to feedback very much appreciated.’ from our business and act on Customer Liason Officer, recommendations in a timely fashion.’ The Isle of Wight College Dan Clark, Greencore Highfield Middle East Asia
➜ Food safety ➜ Fire safety
➜ HACCP ➜ First aid
➜ Person in charge ➜ Security
➜ Health and safety ➜ Customer service
➜ COSHH ➜ Pool lifeguarding
➜ Manual handling
In 2009 the government of Dubai identified a requirement to improve workplace standards regarding safety and compliance. As a result of this, they suggested that Highfield establish a branch in the Middle East to help achieve this objective.
Highfield set up a new office in Dubai in 2010, headed up by Chairman Richard Sprenger. Richard became a government adviser for food safety, and now provides compliance qualifications throughout the Middle East and Asia. Highfield offers many regulated and endorsed qualifications designed to improve business performance and compliance throughout the Middle East and Asia.
Highfield boasts an incredible list of customers, including government departments, corporates, major retailers, manufacturers, malls, hotels and training centres.➜ MEA Headquarters Middle East Asia Headquarters, Office 306, Building No 49, 3rd Floor, Dubai Healthcare City, Dubai, United Arab Emirates
t: 009714 449 4042 e: [email protected] w: www.highfieldabc.ae
Want to know more? For further information on Highfield Middle East Asia, please contact us on 00 9714449 4042 or email the team at [email protected] 9 Assessment
Highfield’s assessment qualifications are suitable for Qualifications are available for both those those who are looking to embark on a career as an looking to assess competence in a work assessor or for those who need to learn more about environment and those looking to assess assessment as part of their job role. vocational skills, knowledge and understanding in non-work environments (such as a classroom There are a total of four level 3 assessor qualifications or other training environment). available from Highfield. The selection of the most suitable assessor qualification will ultimately be determined by the learner’s career goals.
HABC Level 3 Award in Understanding the Principles and Practices of Assessment (QCF) HABC Level 3 Award in Assessing Competence in the Work Environment (QCF) HABC Level 3 Award in Assessing Vocationally Related Achievement (QCF) HABC Level 3 Certificate in Assessing Vocational Achievement (QCF)
The registration fee for each of the above qualifications is just £20+VAT per learner. Auditing Skills
The HABC Level 3 Award in Effective Auditing and Following on from the successful Inspection Skills is a food-safety linked qualification completion of this qualification, learners that is intended to be used by those who are involved in will gain knowledge and an understanding practical auditing or the inspection of food premises. of the following:
This qualification is suitable for a number of learners • types of audits and inspections including those who conduct internal or third-party • the inspection process audits, enforcement officers and those responsible for • analysis and report writing verifying HACCP.
The main focus of this particular qualification is on HABC Level 3 Award in Effective Auditing practical inspection and auditing skills in the workplace. and Inspection Skills
Learners Fee per candidate 1 - 49 £18.00+VAT 50 - 99 £17.00+VAT 100 - 249 £16.00+VAT 250+ £14.00+VAT
Effective auditing & inspection products available from Highfield International. Visit www.highfield.co.uk Effective Auditing Effective Auditing & Inspection Skills & Inspection Skills for more information. Handbook Presentation 11 Business and Administration
Highfield offers a range of business administration While all of these qualifications can be qualifications. These are suitable for those looking to delivered on a stand-alone basis, two can be start a career in business administration or customer used as part of apprenticeship frameworks. service, whether in the private or public sector. The HABC Level 2 Diploma in Business Administration (QCF) forms part of the Intermediate Each qualification gives learners the knowledge they Level Apprenticeship in Business and Administration, need to carry out a range of administrative tasks and which is ideal for those looking to work in such roles recognises their achievements in a way that is relevant as an office junior, a receptionist or a business support to their work. officer. The HABC Level 3 Diploma in Business and Administration (QCF) forms part of the Advanced Level These qualifications are supported by the Council for Apprenticeship in Business and Administration, which Administration, the standard setting body for business is ideal for those looking to work in roles such as a and administration. secretary, a personal assistant or an office supervisor.
Business administrative roles are also an excellent HABC Level 1 Certificate in Business starting point for those wishing to pursue a career in Administration (QCF) management.
Learners Fee per candidate 1 - 99 £43.00+VAT 100+ £38.00+VAT
HABC Level 2 NVQ Certificate in HABC Level 2 Certificate in Principles Business and Administration (QCF) of Business and Administration (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £59.00+VAT 1 - 99 £43.00+VAT 100+ £53.00+VAT 100+ £38.00+VAT
HABC Level 2 Diploma in Business HABC Level 3 NVQ Diploma in Business and Administration (QCF) Administration (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £59.00+VAT 1 - 99 £78.00+VAT 100+ £53.00+VAT 100+ £71.00+VAT
HABC Level 3 Certificate in Principles HABC Level 3 Diploma in Business of Business and Administration (QCF) Administration (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £50.00+VAT 1 - 99 £78.00+VAT 100+ £45.00+VAT 100+ £71.00+VAT
Business and Administration Apprenti-kit Containing: • Welcome booklet Business and administration products are • Textbook available from Highfield International. • Workbook • Dividers Visit www.highfield.co.uk • Mapping/referencing documents for each unit for more information. • ERR booklet (optional) Business - Improving Operational Performance
Business improvement techniques are recognised as an The Intermediate Level Apprenticeship integral part of successful organisations. The original in Improving Operational Performance-Business idea of streamlining production techniques came from Improvement Techniques pathway is suitable America with the term ‘lean’ being coined to describe for those looking to work in roles such as a Toyota’s business during the late 1980s. business improvement coordinator, a lean These techniques are applicable across a wide range of manufacturing facilitator or a production team leader. sectors from manufacturing to office-based roles. The Intermediate Level Apprenticeship in Improving In addition to the three business improvement Operational Performance is suitable for those looking qualifications available, Highfield also offers the HABC to work in roles such as a metal worker, a machine Level 2 NVQ Diploma in Performing Manufacturing operative, a process operator, a production inspector Operations (QCF) which enables those working within and an assembly operator. a range of manufacturing industries to demonstrate competence in their job roles and develop essential work-based skills.
The Intermediate Level Apprenticeship in The Intermediate Level Apprenticeship in Improving Operational Performance – Business Improving Operational Performance – Performing Improvement Techniques pathway includes: Manufacturing Operations pathway includes:
HABC Level 2 NVQ Diploma in HABC Level 2 NVQ Diploma in Performing Business Improvement Techniques (QCF) Manufacturing Operations (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £59.00+VAT 1 - 99 £59.00+VAT 100+ £53.00+VAT 100+ £53.00+VAT
And
HABC Level 2 Certificate in Business Improvement Techniques (QCF)
Learners Fee per candidate 1 - 99 £43.00+VAT 100+ £38.00+VAT
Or
HABC Level 2 Certificate in Lean Organisation Management Techniques (QCF)
Learners Fee per candidate 1 - 99 £43.00+VAT 100+ £38.00+VAT
Many other work-based learning qualifications are available from Highfield. Visit www.highfieldabc.com 13 Cleaning
The UK cleaning industry is currently valued at around £5bn, with approximately 500,000 people employed HABC Level 2 Certificate in cleaning roles and over 3,000 cleaning businesses in in Cleaning Principles (QCF) operation. Effective cleaning is extremely important in the workplace as it minimises the spread of infection, Learners Fee per candidate thus reducing sickness, and also creates safer conditions. 1 - 99 £43.00+VAT It is also equally essential for other non-working 100+ £38.00+VAT environments.
Highfield’s cleaning qualifications have been developed to give learners the opportunity to develop and practise the skills required for employment within the HABC Level 2 Certificate in Cleaning and cleaning sector. Highfield currently offers two cleaning Support Services Skills (QCF) qualifications. Learners Fee per candidate The cleaning qualifications available from Highfield 1 - 99 £59.00+VAT 100+ £53.00+VAT can be delivered on a stand-alone basis, but are more commonly used to form part of the Intermediate Level Apprenticeship in Cleaning and Environmental Support Services.
Cleaning Apprenti-kit Containing: Cleaning products are • Welcome booklet • Textbook available from Highfield International. • Workbook Visit www.highfield.co.uk • Dividers • Mapping/referencing documents for each unit for more information. • ERR booklet (optional) Conflict Management
Individuals can find themselves in conflict situations in a variety of roles, particularly those which involve them dealing with customers or the general public. HABC Level 2 Award in Conflict Management (QCF) The HABC Level 2 Award in Conflict Management (QCF) is suitable for anyone who may encounter a conflict situation. Learners Fee per candidate It is not just geared to those who work in a security setting, 1 - 49 £10.00+VAT 50 - 99 £9.50+VAT but can be used in any number of sectors. 100 - 249 £9.00+VAT 250+ £8.50+VAT The achievement of this qualification will give learners Resit Fee £10.00+VAT the knowledge of how to reduce the chances of conflict occuring through communication, the management of unrealistic expectations and the identification of factors that influence human responses in conflict situations. HABC Level 3 Award in the Delivery of The HABC Level 3 Award in the Delivery of Conflict Conflict Management Training (QCF) Management Training (QCF) has been developed specifically for those looking to deliver conflict The registration fee is just £39.00+VAT per learner management courses.
Conflict management products are available from Highfield International. Level 2 Understanding Visit www.highfield.co.uk Level 2 Conflict Management Understanding Conflict Interactive Training for more information. Management Book Presentation 15 Contact Centre
The UK contact centre industry currently employs around All contact centre operations 650,000 people and is worth billions of pounds annually qualifications available from Highfield to the UK economy. For many customers the contact can be delivered on a stand-alone basis. centre is their only contact with a company and a positive However, the HABC Level 2 NVQ experience is an essential part of this process. Certificate in Contact Centre Operations (QCF) and the HABC Level 2 Certificate in Contact Centre Operations Highfield’s contact centre operations qualifications have (QCF) can be used to form part of the Intermediate been developed to give learners the opportunity to Level Apprenticeship in Contact Centre Operations. The develop and practise the skills required for employment HABC Level 3 NVQ Diploma in Contact Centre Operations within contact centres across a variety of sectors. (QCF) and the HABC Level 3 Certificate in Contact Centre Operations (QCF) can be used to form part of Highfield currently offers contact centre operations the Advanced Level Apprenticeship in Contact Centre qualifications at levels 1, 2 and 3. Operations.
HABC Level 1 NVQ Award in Contact Centre HABC Level 2 NVQ Certificate in Operations (QCF) Contact Centre Operations (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 49 £30.00+VAT 1 - 99 £59.00+VAT 50 - 99 £28.00+VAT 100+ £53.00+VAT 100+ £26.00+VAT
HABC Level 2 Certificate in HABC Level 3 Certificate in Contact Centre Operations (QCF) Contact Centre Operations (QCF) Learners Fee per candidate Learners Fee per candidate 1 - 99 £43.00+VAT 1 - 99 £50.00+VAT 100+ £38.00+VAT 100+ £45.00+VAT
HABC Level 3 NVQ Diploma in Contact Centre Operations (QCF)
Learners Fee per candidate 1 - 99 £78.00+VAT 100+ £71.00+VAT
Contact Centre Operations Apprenti-kit Containing: Contact centre products are • Welcome booklet • Textbook available from Highfield International. • Workbook Visit www.highfield.co.uk • Dividers • Mapping/referencing documents for each unit for more information. • ERR booklet (optional) Control of Substances Hazardous to Health (COSHH)
The HABC Level 2 Award in the Control of Substances The learners who achieve this Hazardous to Health (QCF) is aimed at those who work qualification will understand the law in any environment where coming into contact with relating to hazardous substances in substances hazardous to health is likely. Every year the workplace, how risk assessments thousands of individuals become ill because of these contribute to the safe use of hazardous substances. substances, and the precautions and procedures necessary to ensure risks are controlled. Workplaces in manufacturing, cleaning, healthcare, transport and utilities, may contain hazardous substances. HABC Level 2 Award in the Control of Substances Hazardous to Health (QCF) Highfield offers a qualification that provides learners with the knowledge and skills to recognise the risks Learners Fee per candidate associated with hazardous substances and how to 1 - 99 £7.50+VAT control them. 100 - 249 £7.00+VAT 250 - 499 £6.50+VAT 500+ £6.00+VAT
COSHH products are available from Highfield International.
Level 2 Award in Visit www.highfield.co.uk The COSHH COSHH Interactive for more information. Handbook Level 2 Training Presentation 17 Custodial Care
The HABC Level 3 Diploma in Knowledge of Custodial These qualifications both form part of the Care (QCF) has been developed for those who wish to Advanced Level Apprenticeship in work in either HM prisons or in the private sector. This Custodial Care. particular qualification covers a range of topics including current legislation, organisational requirements and Completion of the Advanced Level Apprenticeship in working practices. Custodial Care is specifically aimed at those who are looking to go on to work in roles such as a prison officer, The HABC Level 3 NVQ Diploma in Custodial Care (QCF) a prison custody officer, a detention officer and an escort is aimed at learners who already work in, or those custody officer. intending to work in, a custodial care environment, either HM prisons or in the private sector. This qualification covers topics that range from the control of incidents and emergencies and maintaining security and order in custodial environments, to behaviour management and equality and diversity to name a few.
HABC Level 3 Diploma in Knowledge of HABC Level 3 NVQ Diploma in Custodial Custodial Care (QCF) Care (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £80.00+VAT 1 - 99 £90.00+VAT 100+ £75.00+VAT 100+ £85.00+VAT Customer Service
For any organisation to be successful it must be able The HABC Level 2 Diploma in Customer to meet the expectations of its customers. This is largely Service (QCF) can be delivered as part of the done through the effective provision of customer Intermediate Level Apprenticeship in service. Customer Service, which is suitable for those learners looking to gain employment as customer Customer service is applicable to all sectors where service trainees, assistants, representatives or agents. customer interaction takes place and can be applied to commercial businesses, charities and national/local The HABC Level 3 Diploma in Customer Service (QCF) governments. can be delivered as part of the Advanced Level Apprenticeship in Customer Service, which is suitable Highfield offers an extensive range of customer service for learners wishing to work as customer relationship qualifications, ranging from level 1 to level 3. All of these managers, coordinators or team leaders. qualifications can be delivered on a stand-alone basis.
HABC Level 1 Certificate in Customer Service HABC Level 1 Award in Customer (QCF) Service (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £43.00+VAT 1 - 49 £20.00+VAT 100+ £38.00+VAT 50 - 99 £19.00+VAT 100+ £18.00+VAT
Customer Service Apprenti-kit Containing: • Welcome booklet • Textbook • Workbook Level 2 Level 2 Award in • Dividers Customer Service Customer Service • Mapping/referencing documents for each unit Handbook Training Presentation • ERR booklet (optional) 19 Customer Service
HABC Level 2 NVQ Certificate in Customer Service (QCF)
Learners Fee per candidate 1 - 99 £59.00+VAT HABC Level 2 Diploma in Customer Service (QCF) 100+ £53.00+VAT Learners Fee per candidate 1 - 99 £59.00+VAT 100+ £53.00+VAT HABC Level 2 Certificate in Customer Service (QCF)
Learners Fee per candidate HABC Level 2 Award in Customer Service (QCF) 1 - 99 £43.00+VAT 100+ £38.00+VAT Learners Fee per candidate 1 - 49 £10.00+VAT 50 - 99 £9.50+VAT 100 - 249 £9.00+VAT 250+ £8.50+VAT HABC Level 3 Certificate in Customer Service (QCF)
Learners Fee per candidate 1 - 99 £50.00+VAT 100+ £45.00+VAT HABC Level 3 NVQ Diploma in Customer Service (QCF)
Learners Fee per candidate 1 - 99 £78.00+VAT HABC Level 3 Diploma in Customer Service (QCF) 100+ £71.00+VAT
Learners Fee per candidate 1 - 99 £78.00+VAT 100+ £71.00+VAT
Customer Service Apprenti-kit Customer service products are available from Highfield International. Visit www.highfield.co.uk for more information. Education and Training
These regulated teaching qualifications are ideal for individuals who would like to gain either an introduction HABC Level 3 Award in to teaching at level 3 or a practical teaching qualification Education and Training (QCF) at level 4. Learners Fee per candidate They are also designed for those who would like to work, 1 - 49 £35.00+VAT or who currently work, within further education colleges, 50 - 99 £33.00+VAT independent training providers and/or local authorities. 100+ £30.00+VAT
Both qualifications are suitable for individuals who are new to the teaching profession as well as those who have more teaching experience. HABC Level 4 Certificate in Education and Training (QCF)
Learners Fee per candidate 1 - 49 £70.00+VAT 50 - 99 £67.00+VAT 100+ £63.00+VAT
Education and training products are available from Highfield International. Visit www.highfield.co.uk Education and Training book and presentation coming soon, Summer 2016. for more information. 21 Financial Services
The financial services industry plays a critical role The HABC Level 2 Certificate in Providing in supporting UK businesses and enabling the UK’s Financial Services (QCF) forms part of the economy to grow. The industry currently employs over Intermediate Level Apprenticeship in Providing 1 million people and accounts for more than 7% of total Financial Services. Those successfully completing employment, according to a 2015 report by TheCityUK. this framework will be able to go on to work in such roles as insurance underwriting administrator, claims handling We currently offer two qualifications in this sector, which administrator, broking administrator, banking cashier, can each be delivered on a stand-alone basis or as part banking call centre adviser and investment information of an apprenticeship framework. administrator.
The HABC Level 3 Certificate in Providing Financial Services (QCF) forms part of the Advanced Level Apprenticeship in Providing Financial Services. Those completing this qualification will be able to work in such roles as trainee underwriter, trainee claims official, trainee broker or sales representative, senior bank cashier, senior customer adviser, foreign currency adviser, corporate actions/settlement adviser and pension administrator/team leader.
HABC Level 2 Certificate in Providing Financial HABC Level 3 Certificate in Providing Financial Services Services
Learners Fee per candidate Learners Fee per candidate 1 - 99 £59.00+VAT 1 - 99 £63.00+VAT 100+ £53.00+VAT 100+ £58.00+VAT Fire Safety
Fire can destroy lives, close businesses and put a tremendous strain on the health and welfare of those HABC Level 1 Award in affected. Fire Safety Awareness (QCF)
Learners Fee per candidate All members of staff have a role to play in fire safety 1 - 99 £7.50+VAT and the fire safety qualifications offered by Highfield 100 - 249 £7.00+VAT help to support these various roles. The achievement 250 - 499 £6.50+VAT of a fire safety qualification by staff members will assist 500+ £6.00+VAT organisations in meeting their legal obligations, and also help to provide a much safer working environment for all of their employees.
HABC Level 2 Award in Fire Safety (QCF)
Learners Fee per candidate 1 - 99 £8.00+VAT 100 - 249 £7.50+VAT 250 - 499 £7.00+VAT 500+ £6.50+VAT
Fire Safety The Essentials The Essentials of The Fire Safety Level 2 Course of Fire Safety Fire Awareness Handbook Level 2 Training Presentation Awareness Book Training Presentation 23 First Aid
All organisations must ensure by law that they have a Highfield offers several regulated first-aid sufficient number of employees who possess a first-aid qualifications. These qualifications cover qualification to fulfil their first-aid needs at all times. first aid in the workplace, paediatric first aid and basic life support and cardiopulmonary The Health and Safety (First-Aid) Regulations 1981 resuscitation. state that employers must ensure that their provision is ‘adequate and appropriate in the circumstances’. It Highfield is currently the market leader for emergency is the employer’s responsibility to decide what the first-aid qualifications, and in 2013 launched its new requirements of the organisation are by assessing regulated first-aid qualifications in response to the HSE any specific work hazards and ensuring that sufficient relinquishing its endorsement of first-aid qualifications. equipment, facilities and personnel are available to deal with the consequences of these hazards.
HABC Level 2 Award in Emergency First Aid at HABC Level 2 Award in Basic Life Support and Work (QCF) or HABC Award in Emergency First Safe Use of an Automated External Aid at Work at SCQF Level 5 Defibrillator (RQF)
£4.75+VAT candidate registration fee £4.75+VAT candidate registration fee
HABC Level 3 Award in Paediatric HABC Level 3 Award in First Aid Response First Aid (QCF) £25.00+VAT candidate registration fee £6.00+VAT candidate registration fee
HABC Level 3 Award in First Aid at Work (QCF) or HABC Level 3 Award in Emergency Paediatric HABC Award in First Aid at Work at SCQF Level 6 First Aid (QCF) £4.75+VAT candidate registration fee £9.25+VAT candidate registration fee
First-Aid products are available from Highfield International. Visit www.highfield.co.uk for more information.
Interactive Training Presentations & DVDs Books Card games Packs Food Safety
All organisations that have workforces involved in On obtaining a Highfield food safety handling, preparing and storing food and drink products qualification, employees who handle food must ensure their staff are trained to an appropriate will gain a strong understanding of the level to carry out their work activities competently. importance of food safety, and a knowledge This is a legal requirement and aims to reduce the of the systems, techniques and procedures involved. contamination of food by bacteria, viruses, moulds Furthermore, they will have the confidence and and parasites, which in turn will prevent food-borne expertise to deliver quality food safely to customers. illnesses. Effective food safety is essential in the catering, manufacturing and retail industries.
Level 1 (Beginner): New starters who will be handling food
HABC Level 1 Award in Food Safety in Catering HABC Level 1 Award in Food Safety for Retail HABC Level 1 Award in Food Safety for Manufacturing
Learners Fee per candidate 1 - 99 £6.50+VAT 100 - 249 £6.00+VAT 250 - 499 £5.50+VAT 500+ £5.00+VAT
HABC Level 1 National Award in Food Safety
Learners Fee per candidate 50 - 149 £3.75+VAT 150 - 299 £3.50+VAT 300 - 449 £3.25+VAT 450 + £3.00+VAT (minimum order is 50 papers)
Level 2 (Foundation): High-risk food handlers
HABC Level 2 Award in Food Safety in Catering (QCF) HABC Level 2 Award in Food Safety for Manufacturing (QCF) HABC Level 2 Award in Food Safety for Retail (QCF)
Learners Fee per candidate 1 - 99 £8.00+VAT 100 - 249 £7.50+VAT 250 - 499 £7.00+VAT 500+ £6.50+VAT
Food Safety products are available from Highfield International. Visit www.highfield.co.uk for more information.
Interactive Training Presentations & DVDs Books Card games Packs 25 Food Safety
HABC Level 2 Award in Food Safety in Catering (Refresher) HABC Level 2 Award in Food Safety for Manufacturing (Refresher)
Learners Fee per candidate 1 - 99 £6.50+VAT 100 - 249 £6.00+VAT 250 - 499 £5.50+VAT 500+ £5.00+VAT
Level 3 (Intermediate): Supervisors/junior managers
HABC Level 3 Award in Supervising Food Safety in Catering (QCF) HABC Level 3 Award in Food Safety Supervision for Manufacturing (QCF) HABC Level 3 Award in Food Safety Supervision for Retail (QCF)
Learners Fee per candidate 1 - 49 £24.00+VAT 50 - 99 £23.00+VAT 100 - 249 £22.00+VAT 250+ £20.00+VAT
HABC Level 3 Award in Food Allergen HABC Level 3 Award in Principles of Management for Caterers Developing a Positive Food Safety Culture
Learners Fee per candidate Learners Fee per candidate 1 - 49 £18.00+VAT 1 - 49 £18.00+VAT 50 - 99 £17.00+VAT 50 - 99 £17.00+VAT 100 - 249 £16.00+VAT 100 - 249 £16.00+VAT 250+ £14.00+VAT 250+ £14.00+VAT
Level 4 (Advanced): Managers/chefs
HABC Level 4 Award in Managing Food Safety in Catering (QCF) HABC Level 4 Award in Food Safety Management for Manufacturing (QCF)
Learners Fee per candidate 1 - 24 £38.00+VAT 25 - 49 £37.00+VAT 50 - 74 £36.00+VAT 75 - 99 £35.00+VAT 100+ £33.00+VAT
Food Safety products are available from Highfield International. Visit www.highfield.co.uk for more information.
Presentations & DVDs Books Card games Functional skills
Functional Skills qualifications have been developed Highfield provides centres delivering these by the government to enable individuals to develop qualifications with a choice of assessment formats literacy and numeracy skills that can help them gain (on-screen and paper-based) and our extensive the most from work, education and everyday life. The guidance documents support centres when qualifications are suitable for delivery in a wide range of assessing a learner’s speaking, listening and learning environments and can be taken as stand-alone communication skills. qualifications or as part of a wider programme of study such as an apprenticeship or a traineeship. All learners taking a Highfield functional skills qualification will receive complimentary access to Highfield now offers functional skills qualifications in ForSkills. This is an online functional skills resource that both English and mathematics. These qualifications are hosts a range of engaging materials to support learners, each available at level 1 and level 2. including initial assessments, tutorials and interactive learning resources.
Please note: Functional Skills qualifications are only available for delivery in England.
HABC Functional Skills Qualification in HABC Functional Skills Qualification in English Mathematics at Level 1 at Level 1
£15.50+VAT per registration (resit: £15.50) £15.50+VAT per registration (resit: £7.50 per attempt at reading and writing)
HABC Functional Skills Qualification in Mathematics at Level 2 HABC Functional Skills Qualification in English at Level 2 £15.50+VAT per registration (resit: £15.50) £15.50+VAT per registration (resit: £7.50 per attempt at reading and writing)
Functional skills products are available from Highfield International. Visit www.highfield.co.uk for more information. 27 HACCP
HACCP stands for hazard analysis and critical control Highfield’s HACCP qualifications are suitable point, which is a systematic, preventive approach to food for both food handlers and supervisors safety and allergenic, chemical and biological hazards working in most catering and manufacturing in production processes, which can cause the finished operations. Highfield is the only awarding product to be unsafe. It also involves implementing organisation in the world to offer the Level 4 measures to reduce these risks to a safe level. International Award in Managing HACCP for Catering. It is essential that all food sector organisations Achievement of these qualifications will give learners implement a food safety management system based a firm understanding of the principles of HACCP and on the codex principles of HACCP. Although HACCP ensure the cost-effective implementation of a food was originally designed for manufacturing, it is now safety management system. This will ultimately reduce also applicable to the catering industry. Highfield offers the chance of food poisoning and food complaints qualifications suitable for both industries. occurring.
Level 2 (Foundation): High-risk food handlers
HABC Level 2 Award in HACCP for Catering HABC Level 2 Award in HACCP for Manufacturing
Learners Fee per candidate 1 - 99 £6.50+VAT 100 - 249 £6.00+VAT 250 - 499 £5.50+VAT 500+ £5.00+VAT
Level 3 (Intermediate): Supervisors/junior managers
HABC Level 3 Award in HACCP for Food Manufacturing (QCF) HABC Level 3 Award in Supervising HACCP for Catering
Learners Fee per candidate 1 - 49 £24.00+VAT 50 - 99 £23.00+VAT 100 - 249 £22.00+VAT 250+ £20.00+VAT
Level 4 (Advanced): Managers/chefs
HABC Level 4 Award in HACCP Management for Food Manufacturing (QCF)
Learners Fee per candidate 1 - 24 £38.00+VAT 25 - 49 £37.00+VAT 50 - 74 £36.00+VAT 75 - 99 £35.00+VAT 100+ £33.00+VAT
HACCP products are available from Highfield International. Visit www.highfield.co.uk for more information.
Interactive training Presentations & DVDs Books Card games packs Health and Safety
Health and safety qualifications were among the Those achieving a Highfield health and first qualifications to be offered by Highfield. We safety qualification will develop the are extremely proud to be able to offer our centres appropriate knowledge and attitude to qualifications in this subject area, ranging from level 1 contribute to an organisation’s continued compliance. through to level 4, depending on the requirements of the learner. Our current suite of health and safety qualifications has been created to help businesses comply with legal Ensuring staff members are effectively trained with requirements by demonstrating that staff members have reference to health and safety procedures is extremely been trained in preventative approaches to hazards and important for employers. This is to ensure they have in promoting a positive health and safety culture. the correct systems in place to ensure a healthy and They are also designed to ensure that all employees safe working environment for employees and any other are aware of their own responsibilities and how they people who may be affected by their business activities. contribute to the effective maintenance of health and safety policies.
Level 1 (Beginner): New starters
HABC Level 1 Award in HABC Level 1 Award in Health and Safety for Catering Principles of Health and Safety HABC Level 1 Award in Health and Safety for Manufacturing in the Workplace (QCF) HABC Level 1 Award in Health and Safety for Retail HABC Level 1 Award in Health and Safety for Carers Learners Fee per candidate 1 - 99 £7.50+VAT Learners Fee per candidate 100 - 249 £7.00+VAT 1 - 99 £6.50+VAT 250 - 499 £6.50+VAT 100 - 249 £6.00+VAT 500+ £6.00+VAT 250 - 499 £5.50+VAT Resit Fee £7.50+VAT 500+ £5.00+VAT
HABC Level 1 Award in Health and Safety for Construction (QCF)
Learners Fee per candidate 1 £15.00+VAT
Books Presentations & DVDs 29 Health and Safety
Level 2 (Foundation):
HABC Level 2 Award in Health and Safety in the Workplace (QCF)
Learners Fee per candidate 1 - 99 £8.00+VAT 100 - 249 £7.50+VAT 250 - 499 £7.00+VAT 500+ £6.50+VAT
Level 3 (Intermediate): Supervisors/junior managers
HABC Level 3 Award in Health and Safety in the Workplace (QCF)
Learners Fee per candidate 1 - 49 £28.00+VAT 50 - 99 £27.00+VAT 100 - 249 £26.00+VAT 250+ £24.00+VAT
Level 4 (Advanced): Managers
HABC Level 4 Award in Health and Safety in the Workplace (QCF)
Learners Fee per candidate 1 - 24 £38.00+VAT 25 - 49 £37.00+VAT 50 - 74 £36.00+VAT 75 - 99 £35.00+VAT 100+ £33.00+VAT
Interactive training DVDs Card games packs Health and safety products are available from Highfield International. Visit www.highfield.co.uk for more information. Health, Social Care and Children and Young People
Individuals working in health, social care and children The qualifications available from Highfield and young people’s settings account for a huge are suitable for many roles across this sector, proportion of the workforce. Roles within the health with some being suitable to be incorporated and social care sector can cover a wide range of into apprenticeship frameworks. Highfield also services across the public, private and voluntary sectors, offers an infection control qualification due including hospitals, hospices, nursing and care homes, to the fact that it is essential that those working in medical and dental practices, ambulance transportation these roles are able to effectively prevent and control and complementary medicine. There are also currently the spread of infection, particularly those working in around 2.7 million people working with children and hospitals, care homes, schools and nurseries. young people, which accounts for 10% of the labour market in England.
HABC Level 2 Award in Awareness of Dementia (QCF)
Learners Fee per candidate 1 - 49 £28.00+VAT 50 - 99 £27.00+VAT 100 - 249 £26.00+VAT 250+ £24.00+VAT
HABC Level 2 Certificate in Preparing to Work in Adult Social Care (QCF)
Learners Fee per candidate 1 - 99 £50.00+VAT 100+ £45.00+VAT
HABC Level 2 Award in Awareness of End of Life Care (QCF)
Learners Fee per candidate 1 - 99 £15.00+VAT 100+ £13.00+VAT
Children and Young People’s Workforce Apprenti-kit Containing: • Welcome booklet • Textbook • Workbook Dementia Dementia • Dividers Course Book Presentation • Mapping/referencing documents for each unit • ERR booklet (optional) 31 Health, Social Care and Children and Young People
HABC Level 2 Diploma in Health and Social Care (Adults) for England (QCF) HABC Level 2 Certificate for the Children and Learners Fee per candidate Young People’s Workforce (QCF) 1 - 99 £78.00+VAT 100+ £72.00+VAT Learners Fee per candidate 1 - 99 £59.00+VAT 100+ £53.00+VAT
HABC Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and Young People’s Settings (QCF)
Learners Fee per candidate 1 - 99 £15.00+VAT 100+ £13.00+VAT
HABC Level 2 National Award in HABC Level 2 Award in Safeguarding and Infection Control Protecting Children and Young People (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £8.00+VAT 1 - 99 £8.00+VAT 100 - 249 £7.50+VAT 100 - 249 £7.50+VAT 250 - 499 £7.00+VAT 250 - 499 £7.00+VAT 500+ £6.50+VAT 500+ £6.50+VAT
Health, social care and children and young people
The Infection products are available from Highfield International. The Infection Prevention and Visit www.highfield.co.uk Prevention and Control interactive for more information. Control Handbook training presentation Health, Social Care and Children and Young People
HABC Level 3 Certificate in Preparing to Work in Adult Social Care (QCF) HABC Level 3 Diploma in Residential Childcare (England) (QCF) Learners Fee per candidate 1 - 99 £50.00+VAT Learners Fee per candidate 100+ £45.00+VAT 1 - 99 £80.00+VAT 100+ £75.00+VAT
HABC Level 3 Diploma in Health and Social Care (Adults) for England (QCF) HABC Level 4 Diploma in Adult Care (England) (QCF) Learners Fee per candidate 1 - 99 £95.00+VAT Learners Fee per candidate 100+ £89.00+VAT 1 + £100.00+VAT
HABC Level 5 Diploma in Leadership and HABC Level 5 Diploma in Leadership for Health Management for Residential Childcare (England) and Social Care and Children and Young (QCF) People’s Services (England) (QCF) (90 Credits)
Learners Fee per candidate Learners Fee per candidate 1+ standard price £100.00+VAT 1 + £110.00+VAT
ERR Workbook in Health and Social Care or Children and Young People’s Settings 33 Hospitality, Catering and Professional Chefs
The hospitality and catering industry covers hotels, The qualifications offered by Highfield for restaurants, cafés, fast-food outlets, pubs and clubs. this sector are level 2 certificates and diplomas, which can be used on a This industry currently employs approximately 2 million stand-alone basis or as component parts people in the UK in a wide variety of roles; hence a huge of apprenticeship frameworks. For example, requirement exists for qualifications in this particular our hospitality qualifications can be used to make sector. up components of the food and beverage pathway within the Intermediate Level Apprenticeship in In 2013 Highfield launched a wide range of Hospitality, and our catering qualifications can be qualifications, specifically for those looking to work in used to make up components of the food production this industry. These qualifications have been written to and cooking pathway within the Intermediate Level enable learners to complete units that apply to a range Apprenticeship in Catering and Professional Chefs. of different sub-sectors and roles within the sector, including front-of-house, cookery and chef roles.
HABC Level 2 Certificate in Hospitality and Catering Principles (Food and Beverage Service) (QCF)
Learners Fee per candidate 1 - 99 £25.00+VAT 100+ £23.00+VAT
HABC Level 2 NVQ Diploma in Food and Beverage Service (QCF)
Learners Fee per candidate 1 - 99 £50.00+VAT 100+ £45.00+VAT
HABC Level 2 NVQ Diploma in Beverage Service (QCF)
Learners Fee per candidate 1 - 99 £50.00+VAT 100+ £45.00+VAT
Hospitality Apprenti-kit Containing: Hospitality products are • Welcome booklet • Textbook available from Highfield International. • Workbook Visit www.highfield.co.uk • Dividers • Mapping/referencing documents for each unit for more information. • ERR booklet (optional) Hospitality, Catering and Professional Chefs
HABC Level 2 Certificate in HABC Level 2 NVQ Diploma in Hospitality and Catering Principles Food Service (QCF) (Food Production and Cooking) (QCF) Learners Fee per candidate Learners Fee per candidate 1 - 99 £50.00+VAT 1 - 99 £25.00+VAT 100+ £45.00+VAT 100+ £23.00+VAT
HABC Level 2 Certificate in Hospitality and HABC Level 2 NVQ Diploma in Catering Principles (Food Service) (QCF) Food Production and Cooking (QCF) Learners Fee per candidate 1 - 99 £25.00+VAT Learners Fee per candidate 100+ £23.00+VAT 1 - 99 £50.00+VAT 100+ £45.00+VAT
HABC Level 2 Certificate in Hospitality and Catering Principles (Beverage Service) (QCF)
Learners Fee per candidate 1 - 99 £25.00+VAT 100+ £23.00+VAT 35 Internal Quality Assurance
Internal quality assurers are responsible for driving quality assurance in the delivery of qualifications by a centre, and ensuring that required standards are met by HABC Level 4 Award in the deliverer. Understanding the Internal Quality Assurance of Assessment Processes Highfield currently offers three internal quality and Practice (QCF) assurance qualifications. These qualifications are designed for those working as, or looking to work as, an £20.00+VAT candidate registration fee internal quality assurer. It is also beneficial for those who do not actually wish to work in this role, but do require a greater understanding of the processes and practices involved. HABC Level 4 Award in the Internal Quality Assurance of Assessment Processes and These qualifications, which meet sector standards, have Practice (QCF) replaced the V1 Award for Internal Verifiers. £20.00+VAT candidate registration fee
HABC Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice (QCF)
£20.00+VAT candidate registration fee Land-Based
This sector comprises skilled agricultural and related The qualifications in this sector available trades, including farming, forestry and of course from Highfield are all supported by horticulture. Horticulture is a key sector in the UK and Lantra, the sector skills council for each year around 160,000 hectares are dedicated to land-based and environmental industries. fruit and vegetables, with home production being worth close to £2 billion. There are currently around 20,000 The HABC Level 2 Diploma in Work-Based Horticulture businesses operating in this sector (including local (QCF) can be delivered as part of the Intermediate authorities) employing nearly 200,000 staff. Level Apprenticeship in Horticulture.
Examples of land-based occupations available to learners include gardening, landscaping, animal care, floristry and grounds keeping. It is estimated that this HABC Level 1 Award in Practical Land-based sector currently employs around 300,000 people. Skills (QCF) Learners Fee per candidate 1 - 49 £22.00+VAT 50 - 99 £21.00+VAT 100+ £20.00+VAT
HABC Level 1 Certificate in Practical HABC Level 1 Diploma in Practical Land-based Land-based Skills (QCF) Skills (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 49 £35.00+VAT 1 - 49 £50.00+VAT 50 - 99 £33.00+VAT 50 - 99 £47.00+VAT 100+ £30.00+VAT 100+ £44.00+VAT
HABC Level 2 Diploma in Work-Based Horticulture (QCF)
Learners Fee per candidate 1 - 49 £50.00+VAT 50 - 99 £47.00+VAT 100+ £44.00+VAT
Land-based Apprenti-kit Containing: Land-based products are • Welcome booklet • Textbook available from Highfield International. • Workbook Visit www.highfield.co.uk • Dividers • Mapping/referencing documents for each unit for more information. • ERR booklet (optional) 37 Legionella Awareness
Legionnaires’ disease is a potentially fatal respiratory The HABC Level 2 Award in Legionella disease caused by bacteria that thrives in stagnant Awareness (QCF) has two different water. The disease is acquired through the inhalation of pathways for learners; one that covers aerosolised water that has been contaminated with the cooling towers and evaporative condensers bacteria. and one that covers hot and cold water systems. Sources where temperatures allow the bacteria to thrive include hot-water tanks, cooling towers and evaporative Our other legionella qualification is the HABC Level 3 condensers of large air-conditioning systems, such Award in Legionella Control for Responsible Persons as those commonly found in hotels and large office (QCF). buildings. Both qualifications have been developed alongside Highfield has developed two qualifications geared B & V Water Treatment, one of the UK’s leading water towards raising awareness of legionella, as well as treatment companies. ensuring controls are put in place to prevent the outbreak/spread of the disease.
HABC Level 2 Award in Legionella HABC Level 3 Award in Legionella Awareness (QCF) Control for Responsible Persons (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £16.00+VAT 1 - 49 £28.00+VAT 100 - 249 £15.00+VAT 50 - 99 £27.00+VAT 250 - 499 £14.00+VAT 100 - 249 £26.00+VAT 500+ £13.00+VAT 250+ £24.00+VAT Licensing
By law, all sales of alcohol conducted on licensed premises must be authorised by a personal licence HABC Level 2 Award for holder. To apply to become a personal licence holder, Personal Licence Holders (QCF) the applicant must hold a regulated qualification to prove they can sell alcohol both legally and responsibly. Learners Fee per candidate 1 - 24 £15.00+VAT Highfield personal licence holder qualifications cover 25 - 99 £11.00+VAT the main requirements of the Licensing Act 2003 (for 100 - 249 £10.00+VAT England and Wales) and the Licensing (Scotland) Act 250 + £9.00+VAT 2005, and a personal licence holder’s responsibilities.
Because there are some differences between the licensing laws of England and Wales and those of Scotland, we provide the HABC Level 2 Award for Scottish Certificate for Personal Licence Personal Licence Holders (QCF) – suitable for England Holders at SCQF Level 6 or Scottish Certificate and Wales – and the HABC Award for Scottish Personal for Personal Licence Holders (Refresher) at Licence Holders (On and Off Sales) – suitable for SCQF Level 6 Scotland. Learners Fee per candidate 1 - 24 £15.00+VAT 25 - 99 £11.00+VAT 100 - 249 £10.00+VAT 250 + £9.00+VAT
HABC Level 2 Award in Underage Sales Prevention (QCF)
Learners Fee per candidate 1 - 99 £7.50+VAT 100 - 249 £7.00+VAT 250 - 499 £6.50+VAT 500+ £6.00+VAT
Books Presentations & DVDs
Licensing products are available from Highfield International. Visit www.highfield.co.uk for more information. 39 Locksmithing
Locksmithing has been around for generations and it is Learners completing this qualification will currently estimated that there are 3,000 people in the gain a knowledge and understanding of UK working in this profession. health and safety in the workplace, communicating effectively with others, The HABC Level 2 Certificate in Locksmithing conducting dynamic risk assessments, key (QCF) is a combined qualification that contributes system design, lock assembly and cutting and to the achievement of the Intermediate Level providing keys. Apprenticeship in Locksmithing.
HABC Level 2 Certificate in Locksmithing (QCF)
Learners Fee per candidate 1 - 99 £78.00+VAT 100+ £71.00+VAT Logistics
Logistics is the management of goods from their point The logistics qualifications available from of origin to their destination. Highfield cover the subjects of warehousing and storage, driving goods vehicles, forklift truck The efficient movement of goods within the UK is operations and employees’ rights and crucial to the country’s economy and it is therefore responsibilities in the logistics industry. essential that those working within this sector are effectively trained. While these qualifications can be delivered on a stand- alone basis, several can be delivered as part of an The range of logistics qualifications available from apprenticeship framework. Highfield addresses the most crucial part of logistics – ensuring that goods arrive on time and are in the right condition on arrival.
HABC Level 2 Certificate in Warehousing HABC Level 2 Award in Employee Rights and and Storage Principles (QCF) Responsibilities in the Logistics Industry (QCF) £43.00+VAT candidate registration fee Learners Fee per candidate 1 - 99 £15.00+VAT 100+ £13.00+VAT HABC Level 2 Certificate in Warehousing and Storage (QCF) HABC Level 2 Award in Land-Based Forklift Learners Fee per candidate 1 - 99 £59.00+VAT Truck Operations (Counterbalance Type) 100+ £53.00+VAT (QCF)
Learners Fee per candidate 1+ £25.00+VAT HABC Level 2 Certificate in Driving Goods Vehicles (QCF) HABC Level 2 Award in Land-Based Forklift Learners Fee per candidate 1 - 99 £50.00+VAT Truck Operations (Reach Truck, Side Loader 100+ £45.00+VAT and Order Picker Types) (QCF)
Learners Fee per candidate 1+ £25.00+VAT HABC Level 2 Certificate in Logistics Operations
Learners Fee per candidate HABC Level 3 Diploma in Warehousing and 1 - 99 £59.00+VAT Storage (QCF) 100+ £53.00+VAT Learners Fee per candidate 1 - 99 £78.00+VAT 100+ £71.00+VAT HABC Level 3 Diploma in Driving Goods Vehicles (QCF)
Learners Fee per candidate 1 - 99 £59.00+VAT 100+ £53.00+VAT
Warehousing and Storage Apprenti-kit Driving Goods Vehicles Apprenti-kit Warehousing and storage products are Containing: • Welcome booklet available from Highfield International. • Textbook & Workbook Visit www.highfield.co.uk • Dividers • Mapping/referencing documents for each unit for more information. • ERR booklet (optional) 41 Management and Team Leading
Highfield is pleased to offer both management and The HABC Level 2 Diploma in Team team leading qualifications. These qualifications are Leading can be delivered as part of suitable for those who are looking to progress into a the Intermediate Level Apprenticeship supervisory or management role. in Team Leading. The HABC Level 3 Diploma in Management can be Our management qualifications have been developed to delivered as part of the Advanced Level support those working as first-line managers, assistant Apprenticeship in Management. managers, senior supervisors and those working in a range of other management positions. These qualifications are supported by the Council for Administration, the standard-setting body for management. Our team leading qualifications can be used to support the intermediate apprenticeship that has been developed for those working as team leaders, section leaders, trainee supervisors and those working in a range of other team leader positions.
HABC Level 2 NVQ Certificate in HABC Level 3 NVQ Certificate in Team Leading (QCF) Management (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £59.00+VAT 1 - 99 £63.00+VAT 100+ £53.00+VAT 100+ £58.00+VAT
HABC Level 2 Certificate in HABC Level 3 Certificate in Team Leading Principles (QCF) Management (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £43.00+VAT 1 - 99 £50.00+VAT 100+ £38.00+VAT 100+ £45.00+VAT
HABC Level 2 Diploma in Team Leading (QCF) HABC Level 3 Diploma in Management (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £59.00+VAT 1 - 99 £78.00+VAT 100+ £53.00+VAT 100+ £71.00+VAT
Team Leading Apprenti-kit Containing: Team leading products are • Welcome booklet • Textbook available from Highfield International. • Workbook Visit www.highfield.co.uk • Dividers • Mapping/referencing documents for each unit for more information. • ERR booklet (optional) Manual Handling
Manual handling injuries are a major cause of lost Highfield offers two manual handling working days in the UK. These occur due to sprains and qualifications, which ensure regulatory strains resulting from the incorrect lifting and moving compliance and minimise the potential of objects. costs that can be incurred from work-related lifting injuries. These qualifications are the HABC Level In accordance with the Health and Safety at Work 2 Award in Safe Moving and Handling (QCF) and the etc. Act 1974 and subsequent regulations, it is the HABC Level 2 Award in Moving People Safely (QCF). responsibility of all employers to provide employees with sufficient manual handling training. Highfield holds regular manual handling CPD events, specifically suitable for those looking at delivering these qualifications, as well as those already doing so.
HABC Level 2 Award in Safe Moving HABC Level 2 Award in Moving People and Handling (QCF) Safely (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £8.00+VAT 1 - 49 £10.00+VAT 100 - 249 £7.50+VAT 50 - 99 £9.50+VAT 250 - 499 £7.00+VAT 100 - 249 £9.00+VAT 500+ £6.50+VAT 250+ £8.50+VAT
Manual handling products are available from Highfield International.
The Safe Level 2 Safe Visit www.highfield.co.uk Manual Handling Manual Handling for more information. Handbook Level 2 Training Presentation 43 Performing Manufacturing Operations
This sector covers those who work in manufacturing and processing. It also includes those who use industrial plant and machinery. Manufacturing is estimated to contribute £6.7 trillion to the global economy. The UK is one of the largest manufacturing nations in the world, employing approximately 2.6 million people. HABC Level 2 NVQ Diploma in Performing Manufacturing Operations (QCF) Those individuals that achieve the HABC Level 2 NVQ Diploma in Performing Manufacturing Operations Learners Fee per candidate (QCF) will be able to look for work as semi-skilled 1 - 99 £59.00+VAT or operator-level manufacturing process operators, 100+ £53.00+VAT production inspectors, maintenance operators and assembly operators. They will also be able to look to work in many other manufacturing-based roles.
This qualification is supported by SEMTA, the sector skills council for science, engineering and manufacturing technologies. Personal Development for Employability
Highfield has developed a suite of personal a variety of employment-based skills, development for employability qualifications. These along with a number of work-related tasters qualifications have been developed to provide that can be selected from numerous areas, individuals with the knowledge and understanding including active leisure, cleaning, customer necessary to enhance their success in employment in a service, hospitality and catering, retail, warehousing range of different occupational sectors. and many others.
The content and structure of each qualification is Those learners achieving an employability qualification designed to be flexible to enable learners to achieve may then consider embarking on an apprenticeship in their chosen specialism.
HABC Level 1 Award in Personal Development HABC Level 2 Award in Personal Development for Employability (QCF) for Employability (QCF)
£15.00+VAT candidate registration fee £15.00+VAT candidate registration fee
HABC Level 1 Certificate in Personal HABC Level 2 Certificate in Personal Development for Employability (QCF) Development for Employability (QCF)
£25.00+VAT candidate registration fee £25.00+VAT candidate registration fee
HABC Level 1 Diploma in Personal HABC Level 2 Diploma in Personal Development for Employability (QCF) Development for Employability (QCF)
£50.00+VAT candidate registration fee £50.00+VAT candidate registration fee
Employability-kits (Levels 1 and 2) Containing: Employability products are • Textbook Pages • Workbook pages available from Highfield International. • 10 dividers Visit www.highfield.co.uk • Mapping/referencing documents for each unit • ERR Booklet (Optional) for more information. 45 Pool Safety
In 2012 Highfield decided to enter the pool lifeguarding In addition to this qualification we also sector. The HABC Level 2 Award in Pool Lifeguarding offer a refresher qualification, which can (QCF) has been developed in line with the requirements even be taken by those who need to refresh of the HSE, HSG 179: Managing Health and Safety in a qualification achieved from another Swimming Pools. awarding organisation.
This Ofqual-regulated qualification is valid for two years While we are still relatively new to this industry, we and has equal standing with other pool lifeguarding have already acquired a number of recognisable clients qualifications on the market. including Virgin Active, Total Fitness and North Country Leisure. The qualification sits on the Qualification Credit Framework (QCF). The unit was written by sector experts All those purchasing our qualification also receive a and SkillsActive, the sector skills council for active leisure, number of training materials alongside it, including the learning and wellbeing. Pool Lifeguard Handbook, A Question of Pool Lifeguarding and the First Aid Handbook.
HABC Level 2 Award in Pool HABC Level 2 Award in Swimming Pool Lifeguarding (QCF) Water Testing (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 24 £35.00+VAT 1 - 49 £9.00+VAT 25 - 49 £32.00+VAT 50 - 99 £8.00+VAT 50 - 99 £29.00+VAT 100+ £7.00+VAT 100+ £26.00+VAT
HABC Level 2 Award in Pool Lifeguarding (QCF) Requalification
£12.50+VAT candidate registration fee
Interactive training Presentations & DVDs Books Card games packs Public Transport
Highfield offers a total of four public transport The HABC Level 2 Diploma in qualifications, each of which is suitable for those looking Passenger Carrying Vehicle Driving ++)/' for a career in this sector, particularly those looking to (Bus and Coach) (QCF) and HABC work as taxi drivers, private hire drivers and bus or coach Level 2 Award in Knowledge for a drivers. Professional Bus or Coach Driver (QCF) form part of the Intermediate Level Apprenticeship in Passenger All of these qualifications can be delivered on a stand- Carrying Vehicle Driving (Bus and Coach.) alone basis, as well as part of apprenticeship frameworks. The HABC Level 2 Certificate in Introduction to the Role of Professional Taxi and Private Hire Driver (QCF) along with the HABC Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) QCF can be delivered as part of the Intermediate Level Apprenticeship in Taxi and Private Hire Driving.
HABC Level 2 Certificate in Introduction to the HABC Level 2 Award in Knowledge for a Role of Professional Taxi and Private Hire Professional Bus or Coach Driver (QCF) Driver (QCF) Learners Fee per candidate Learners Fee per candidate 1 - 99 £38.00+VAT 1 - 99 £43.00+VAT 100+ £32.00+VAT 100+ £38.00+VAT
HABC Level 2 NVQ Diploma in Passenger Carrying HABC Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Bus and Coach) (QCF) Vehicle Driving (Taxi and Private Hire) (QCF) Learners Fee per candidate Learners Fee per candidate 1 - 99 £78.00+VAT 1 - 99 £59.00+VAT 100+ £72.00+VAT 100+ £53.00+VAT 47 Recruitment
The UK recruitment and staffing market is currently Our level 2 qualifications can be used to worth £20 billion and employs close to 100,000 form part of the Intermediate Level individuals. It is also still growing rapidly, achieving Apprenticeship in Recruitment Resourcing, significant year-on-year growth. It is estimated that which is suitable for learners looking to move each year the recruitment industry is responsible for into such roles as recruitment resourcer and placing an estimated 1.1–1.5 million individuals in jobs, in-house resourcer. emphasising its importance to the success of the overall economy. Our level 3 qualifications can be used to form part of the Advanced Level Apprenticeship in Recruitment Highfield offers a total of 6 qualifications in this sector. Resourcing, which is suitable for learners looking to These qualifications can be delivered as stand-alone move into such roles as trainee or junior recruitment qualifications or as part of apprenticeship frameworks. consultant.
Our level 4 qualifications can be used to form part of the Higher Apprenticeship in Recruitment, which is HABC Level 2 Certificate in Recruitment suitable for learners looking to move into the role of Resourcing recruitment consultant.
Learners Fee per candidate 1 - 99 £43.00+VAT 100+ £38.00+VAT HABC Level 3 NVQ Diploma in Recruitment
Learners Fee per candidate 1 - 99 £78.00+VAT 100+ £71.00+VAT HABC Level 2 NVQ Certificate in Recruitment Resourcing
Learners Fee per candidate 1 - 99 £59.00+VAT HABC Level 4 Diploma in Principles of 100+ £53.00+VAT Recruitment Practice
£79.00+VAT candidate registration fee
HABC Level 3 Certificate in Principles of Recruitment HABC Level 4 NVQ Diploma in Recruitment Learners Fee per candidate £89.00+VAT candidate registration fee 1 - 99 £50.00+VAT 100+ £45.00+VAT Retail
Retail is one of the UK’s largest sectors and currently employs 11% of the UK’s workforce. HABC Level 1 Award in Retail Knowledge (QCF) Highfield offers qualifications specifically for those wishing to work in this sector across a variety of roles and Learners Fee per candidate covers both retail skills and retail knowledge. 1 - 49 £22.00+VAT 50 - 99 £21.00+VAT 100 - 249 £20.00+VAT These qualifications are suitable for those learners 250+ £18.00+VAT who wish to move into areas such as sales, visual merchandising and management.
The HABC Level 2 Certificate in Retail Skills (QCF), the HABC Level 1 Certificate in Retail Knowledge (QCF) HABC Level 2 Diploma in Retail Skills (QCF) and the HABC Level 2 Certificate in Retail Knowledge (QCF) Learners Fee per candidate can be delivered as part of the Intermediate Level 1 - 99 £32.00+VAT 100+ £28.00+VAT Apprenticeship in Retail, which is suitable for sales assistants, stockroom assistants or visual merchandisers.
The HABC Level 3 Certificate in Retail Knowledge (QCF) HABC Level 2 Award in Retail Knowledge (QCF) and all three HABC Level 3 Diplomas in Retail Skills can be delivered to form part of the Advanced Level Learners Fee per candidate Apprenticeship in Retail. 1 - 49 £32.00+VAT 50 - 99 £31.00+VAT 100 - 249 £30.00+VAT 250+ £28.00+VAT
HABC Level 2 Certificate in Retail Knowledge (QCF)
Learners Fee per candidate 1 - 99 £43.00+VAT 100+ £38.00+VAT
HABC Level 2 Award in Underage Sales Prevention (QCF)
Learners Fee per candidate 1 - 99 £7.50+VAT 100 - 249 £7.00+VAT 250 - 499 £6.50+VAT 500+ £6.00+VAT
HABC Level 3 Certificate in Retail Knowledge (QCF)
Learners Fee per candidate 1 - 99 £43.00+VAT 100+ £38.00+VAT
Retail Apprenti-kit Containing: • Welcome booklet Retail products are • Textbook available from Highfield International. • Workbook • Dividers Visit www.highfield.co.uk • Mapping/referencing documents for each unit for more information. • ERR booklet (optional) 49 Retail
HABC Level 2 Certificate in Retail Skills (QCF) HABC Level 2 Diploma in Retail Skills (QCF) Learners Fee per candidate 1 - 99 £50.00+VAT Learners Fee per candidate 100+ £45.00+VAT 1 - 99 £63.00+VAT 100+ £58.00+VAT
HABC Level 3 Certificate in Retail Skills (Management) (QCF) HABC Level 3 Diploma in Retail Skills (Management) (QCF) Learners Fee per candidate 1 - 99 £63.00+VAT Learners Fee per candidate 100+ £58.00+VAT 1 - 99 £78.00+VAT 100+ £71.00+VAT
HABC Level 3 Certificate in Retail Skills (Sales Professional) (QCF) HABC Level 3 Diploma in Retail Skills (Visual Merchandising) (QCF) Learners Fee per candidate 1 - 99 £63.00+VAT Learners Fee per candidate 100+ £58.00+VAT 1 - 99 £78.00+VAT 100+ £71.00+VAT
HABC Level 3 Certificate in Retail Skills (Visual Merchandising) (QCF) HABC Level 3 Diploma in Retail Skills (Sales Professional) (QCF) Learners Fee per candidate 1 - 99 £63.00+VAT Learners Fee per candidate 100+ £58.00+VAT 1 - 99 £78.00+VAT 100+ £71.00+VAT
HABC Level 3 Award in Retail Knowledge (QCF)
Learners Fee per candidate 1 - 49 £28.00+VAT 50 - 99 £27.00+VAT 100 - 249 £26.00+VAT 250+ £24.00+VAT Risk Assessment
Risk assessments are essential in helping to protect Highfield offers two qualifications suitable for employees and businesses. They are also a legal those employees who are required to be requirement. involved in the risk assessment process. These are the HABC Level 2 Award in Risk An effective assessment involves an inspection of the Assessment (QCF), which has been workplace or an activity determining the hazards and developed as an introduction to the risks, as well as the evolving current control measures in principles of risk assessments and the HABC place to minimise risk. Level 3 Award in Risk Assessment (QCF), which has been developed for learners with a responsibility to conduct risk assessments at low-risk premises.
HABC Level 2 Award in Risk Assessment (QCF) HABC Level 3 Award in Risk Assessment (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £8.00+VAT 1 - 49 £22.00+VAT 100 - 249 £7.50+VAT 50 - 99 £21.00+VAT 250 - 499 £7.00+VAT 100 - 249 £20.00+VAT 500+ £6.50+VAT 250+ £19.00+VAT
Risk assessment products are available from Highfield International. Level 2 & 3 Award in Level 2 & 3 Award in Risk Assessment Visit www.highfield.co.uk Risk Assessment Interactive training for more information. Book presentations 51 Security
SIA Licensable Qualifications Highfield is the UK’s market leader for security Individuals wishing to work as a CCTV qualifications and offers an extensive range of these. operative, door supervisor, security guard or close protection operative must then go It is essential that all individuals working in the private on to apply for an SIA licence, which is a legal security industry possess the required knowledge requirement under the Private Security Industry and skills to protect their clients and prevent crime Act 2001. Applicants who do not possess a suitable effectively. Due to this fact, those looking to work in the qualification may have their application refused. private security industry must undergo suitable training relevant to their chosen profession, with the aim of Highfield offers the following range of regulated security achieving a recognised qualification. qualifications, which can be used as part of an SIA licence application:
HABC Level 2 Award in Door Supervision (QCF) HABC Level 2 Award in CCTV Operations or Award in Door Supervision (Scotland) at (Public Space Surveillance) (QCF) SCQF Level 6 or Award in CCTV Operations (Public Space Surveillance) (Scotland) at SCQF Level 6 Learners Fee per candidate 1 - 24 £30.00+VAT Learners Fee per candidate 25 - 49 £28.00+VAT 1 - 24 £30.00+VAT 50 - 99 £26.00+VAT 25 - 49 £28.00+VAT 100 - 199 £24.00+VAT 50 - 99 £26.00+VAT 200+ £22.00+VAT 100 - 199 £24.00+VAT 200+ £22.00+VAT
HABC Level 2 Award in Security Guarding (QCF) or Award in Security Guarding (Scotland) at HABC Level 2 Award for Upskilling Door SCQF Level 6 Supervisors (QCF) or Upskilling Door Supervisors Qualification (Scotland) Learners Fee per candidate 1 - 24 £30.00+VAT £15.00+VAT candidate registration fee 25 - 49 £28.00+VAT 50 - 99 £26.00+VAT If a learner already possesses the physical intervention 100 - 199 £24.00+VAT unit of this qualification, the price for the safety awareness 200+ £22.00+VAT stand-alone unit is £5.00+VAT per learner registration/paper.
HABC Level 3 Certificate in Close Protection (QCF)
£53.00+VAT candidate registration fee
Books Training presentations and DVDs Other Security-Related Qualifications
In addition to the qualifications that form part of the SIA licence application process, Highfield also offers other security qualifications. Each of these qualifications can be delivered on a stand-alone basis. The HABC Level 2 Certificate in Principles of Providing Security Services (QCF) and the HABC Level 2 Certificate in Providing Security Services (QCF) can also be delivered as part of the Intermediate Level Apprenticeship in Providing Security Services. Learners completing a security apprenticeship can go on to work in a variety of roles such as a retail security guard, a professional investigator, a dog handler and many more.
HABC Level 2 Certificate in Principles of HABC Level 2 Certificate in Providing Security Providing Security Services (QCF) Services (QCF)
Learners Fee per candidate Learners Fee per candidate 1 - 99 £43.00+VAT 1 - 99 £59.00+VAT 100+ £38.00+VAT 100+ £53.00+VAT
Stand-alone units for all of the security qualifications can HABC Level 3 Award for Deliverers of Physical also be purchased separately from Highfield for all its Intervention Training in the Private Security security qualifications. Industry (QCF)
£39.00+VAT candidate registration fee
Providing Security Services Apprenti-kit Containing: • Welcome booklet Security products are • Textbook available from Highfield International. • Workbook • Dividers Visit www.highfield.co.uk • Mapping/referencing documents for each unit for more information. • ERR booklet (optional) 53 Stewarding and Spectator Safety
Stewarding involves ensuring that customers attending The HABC Level 2 NVQ Certificate in spectator events remain safe. Spectator Safety (QCF) and the HABC Level 2 Award in Employment Awareness in Active Stewarding is conducted at spectator events that are Leisure and Learning (QCF) can be typically family-orientated, such as sports and music delivered as part of the Intermediate Level events and village fêtes. In addition to ensuring the Apprenticeship in Spectator Safety. safety of the customer, it is the responsibility of the steward to ensure that the event runs smoothly. The HABC Level 3 NVQ Certificate in Spectator Safety (QCF) and the HABC Level 3 Award in Employment The HABC Level 2 Award in Understanding Stewarding Awareness in Active Leisure and Learning (QCF) at Spectator Events (QCF) is a stand-alone qualification can be delivered as part of the Advanced Level that will give learners an understanding of preparing Apprenticeship in Spectator Safety. for events, controlling the entry and exit of customers, identifying and dealing with crowd problems and responding to emergencies.
HABC Level 2 Award in Understanding HABC Level 3 NVQ Certificate in Stewarding at Spectator Events (QCF) Spectator Safety (QCF)
£19.00+VAT candidate registration fee Learners Fee per candidate 1 - 49 £63.00+VAT 50+ £58.00+VAT
HABC Level 2 NVQ Certificate in Spectator Safety (QCF) HABC Level 3 Award in Employment Awareness Learners Fee per candidate in Active Leisure and Learning (QCF) 1 - 99 £59.00+VAT 100+ £53.00+VAT £25.00+VAT candidate registration fee
HABC Level 2 Award in Employment Awareness HABC Level 2 Award in Front of Stage in Active Leisure and Learning (QCF) Pit Barrier Operations
£15.00+VAT candidate registration fee £15.00+VAT candidate registration fee
HABC Level 2 Certificate in Event Security Operations (QCF)
£43.00+VAT candidate registration fee
Spectator Safety Apprenti-kit Containing: • Welcome booklet • Textbook Understanding Understanding • Workbook Stewarding at Stewarding at • Dividers Spectator Events Spectator Events • Mapping/referencing documents for each unit Book Training Presentation • ERR booklet (optional) Substance Misuse
Substance misuse is typically defined as when an individual uses substances in a way that negatively HABC Level 1 Award in Substance impacts on their functioning. An example of the misuse Misuse Awareness (QCF) of a substance can be when someone uses a drug for a purpose other than its intended use. Learners Fee per candidate 1 - 49 £18.00+VAT Highfield currently offers two substance misuse 50 - 99 £17.00+VAT qualifications. These are the HABC Level 1 Award in 100 - 249 £16.00+VAT Substance Misuse Awareness (QCF) and the HABC 250+ £15.00+VAT Level 2 Award in Substance Misuse (QCF).
These qualifications are suitable for learners working or studying in a variety of sectors such as counselling, HABC Level 2 Award in Substance Misuse (QCF) health, sport and recreation. They are also relevant to those working in the security industry, particularly door Learners Fee per candidate supervisors and security guards. 1 - 49 £28.00+VAT 50 - 99 £27.00+VAT By achieving one or both of these qualifications, learners 100 - 249 £26.00+VAT will understand the reasons people misuse substances, 250+ £24.00+VAT the types of substances that are misused and the signs and symptoms of their effects, as well as the overall impact of substance misuse on society.
Substance misuse products are available from Highfield International. Developing an Developing an Awareness of Awareness of Visit www.highfield.co.uk Substance Misuse Substance Misuse for more information. Book Training Presentation Highfield achieve
What are trailblazers? The future of apprenticeships lies within the trailblazer standards. For each sector these standards are determined by a range of employers, who regularly review the knowledge, skills and behaviours that apprentices should display to be competent in their job roles.
How we can support you with trailblazers The Highfield Group is proud to have launched its newest division - Highfield Achieve. Highfield is now offering end-point assessment in a number of sectors and has teams working closely with trailblazer groups to offer help and support to:
ensure that the end-point assessment meets the full requirements of the trailblazer create bespoke resources that meet the specific trailblazer’s learner requirements and end-point assessments use Highfield’s qualifications to help track and evidence learners’ progress map your existing programmes to the new trailblazer standards
A tailor-made solution At Highfield, we are committed to going the extra mile for our customers. The trailblazer solutions we provide include:
a fully managed end-point assessment solution, which includes quality assurance upskilling programmes and standardisation for an independent assessment team support, guidance and continuous improvement for an independent assessment team functional skills resources and assessments
Employer-led e i e hi
Contact us For further information on the support we can provide, please contact us on: 0845 2260350/01302 363 277 [email protected] www.highfieldachieve.com If you are already a Highfield approved centre, please contact your account manager directly. International Qualifications
Highfield not only provides qualifications throughout the UK, but in multiple countries around the world. At Highfield we always aim to meet the local needs of our international approved centres. For this reason we ensure that local requirements are incorporated into each international qualification we offer. This is, of course, hugely beneficial for our international centres and a huge selling point for the courses they offer.
Our current range of international qualifications cover multiple subject areas and include the following:
First Aid
• HABC Level 2 International Award in Emergency First Aid at Work • HABC Level 2 International Award in Emergency First Aid, Defibrillation and CPR • HABC Level 2 International Award in Paediatric First Aid • HABC Level 2 International Award in Paediatric First Aid and Managing Illness & Injury • HABC Level 3 International Award in First Aid at Work • HABC Level 3 International Award in First Aid Response
Food Safety
• HABC Level 1 International Award in Food Safety for Manufacturing • HABC Level 1 International Award in Food Safety for Retail • HABC Level 1 International Award in Food Safety in Catering • HABC Level 3 International Award in Developing a Positive Food Safety Culture • HABC Level 3 International Award in Food Allergen Management
Further international qualifications are continuously being developed by our international team. 57
HACCP
• HABC Level 2 International Award in HACCP for Catering • HABC Level 2 International Award in HACCP for Manufacturing • HABC Level 3 International Award in Supervising HACCP for Catering • HABC Level 4 International Award in Managing HACCP for Catering
Health and Safety
• HABC Level 1 International Award in Health and Safety for Construction Labourers and Site Visitors • HABC Level 1 International Award in Principles of Health and Safety
Manual Handling
• HABC Level 1 International Award in Safe Moving and Handling
Security
• HABC Level 2 International Award in CCTV Operations (Public Space Surveillance) • HABC Level 2 International Award in Security Guarding • HABC Level 3 International Certificate in Close Protection
Teaching
• HABC Level 3 International Award in Delivering Training
To find out more about our international provision, please visit www.highfieldabc.ae Digital Provision
At Highfield we are a great supporter of the recommendations set out by the Further Education Learning Technology Action Group (FELTAG) with regards to digital provision for learners. Each year we aim to further improve our digital resources to help further develop learners. Our developments include e-assessment, e-learning, electronic resources and e-certification.
e-assessment
➜ Highfield’s e-assessment system has been created to allow candidates to sit multiple-choice examinations electronically, replacing the need for paper-based assessments. The system has been specifically designed to work across a range of devices, including tablets and desktops, with minimal setup requirements. Its interaction with the Highfield Central system means administration of examinations and the management of learners can be carried out through the same processes that our centres are familiar with.
➜ When it comes to examinations, the versatility of e-assessment supports invigilators and learners. Learners are able to view questions in any order they wish, flag questions, select different text sizes or change colour schemes. Provisional results can be provided to learners at the end of the examination if required. Results are then submitted directly to Highfield, meaning they can be processed quickly, leading to a faster certification turnaround. 59
e-learning
➜ In 1999 Highfield e-learning became the first company to offer a comprehensive interactive food safety e-learning programme. Over a decade later we continue to provide groundbreaking e-learning solutions to some of the world’s most recognisable companies, including PepsiCo, Marks & Spencer and Morrisons. Highfield e-learning solutions have also been developed to support Highfield qualifications in a number of sectors including health and social care, customer service, logistics, stewarding and spectator safety. ➜ For more information, please visit www.highfieldelearning.com
e-kits
➜ Highfield-kits are now available in an editable PDF format. This allows the kit’s content to be accessed through a PC or tablet. Assessment workbooks can be completed and submitted electronically to tutors for marking. The kit’s content can be used as part of an e-portfolio system. E-kits are available for all Highfield intermediate apprenticeship frameworks as well as a number of stand-alone qualifications. E-kits can also be utilised in pre-employment and traineeship programmes.
e-certificates
➜ Highfield is making certificates available in an electronic format for centres to create and store as required. Learners and centres will be able to access certificates electronically as well as receiving hard copies. If you are interested in using e-assessment, e-kits or e-certificates, please contact your account manager directly. Highfield CPD Events
Each year Highfield holds a host of subject-specific Our events are delivered by subject matter experts CPD events around the country to support its new and and/or members of the Highfield team who have existing qualifications. particular expertise in the subject being discussed at the event. These events are a great way for us to talk through qualifications and how they can be delivered or provide trainers with additional knowledge to enhance their subject expertise. The CPD events are held in towns and cities across the UK. Visit www.highfieldabc.com/events for details of future events 61 Types of Highfield Qualifications
Highfield is a regulated awarding organisation offering a wide choice of qualifications across a range of subject areas. These qualifications are available in a variety of formats to suit employers’ and learners’ needs. The three classifications are as follows:
Highfield-Regulated Qualifications
➜ Recognised by a relevant regulatory body, such as Ofqual, Qualifications Wales or SQA Accreditation, and awarded by Highfield ➜ Instantly recognised, providing standardised best practice ➜ Supported by the relevant industry and sector skills council.
Highfield International-Only Qualifications
➜ Qualifications that provide an alternative to UK-based provision that can be tailored to meet local needs ➜ Awarded directly by Highfield and developed by industry experts ➜ Available for recognised Highfield centres to deliver abroad
Highfield-Endorsed Course Programmes
➜ Course programmes that are usually written by a centre and endorsed by Highfield ➜ Endorsement provides evidence that a course programme is quality assured in its delivery and design ➜ This option provides centres with the flexibility to meet individual employer’s needs with the reassurance of intellectual property rights protection, as this course programme is only available to the centre that develops it
For further information, contact us on the details below or via your account manager. enquiries enquiries UK t: 0845 2260 350 / 01302 363277 MEA t: 00 9714 449 4042 e: [email protected] e: [email protected] Course Finder Plus
Course Finder Plus is an online search facility that allows learners to search for their nearest training provider delivering Highfield qualifications. Course Finder Plus allows learners to search by subject area, course title, address (or part thereof – meaning they can just enter their town/city or postcode), and desired course dates. Once all search criteria have been inputted, a list of potential courses will be suggested to the learner.
Course Finder Plus is available directly through the Highfield website via the home page and we thoroughly recommend that all of our approved centres populate it by adding their course details.
This service is not only a great promotional tool for our approved centres, but is also completely free to use. Yet another benefit of being a Highfield centre.
Social Media Contact Details
Highfield is the ‘awarding body that listens and responds’, and as a result of this we maximise on any and all opportunities that allow us to communicate with our approved centres and customers. This allows us to look at areas where we can further improve our services and exceed customers’ expectations, and we encourage you to join us on our social media platforms:
facebook twitter linkedin www.facebook.com/HighfieldABC www.twitter.com/HighfieldABC
In addition to the above, Highfield also has some sector-specific social media forums that are available through LinkedIn. These forums provide various topics for debate among Highfield’s approved centres on the relevant subject areas, and include the Highfield Food Safety Trainers’ Forum and the HABC Apprenticeship and Work-Based Learning Forum. Stay tuned to our social media channels for further announcements. 63
Our products can also be tailored to incorporate your branding, and feature specific content needed by your staff.
Highfield International offers hundreds of different products in a range of different formats, which are designed to meet learners’ requirements.
SUBJECT AREAS INCLUDE:
Apprenticeships Work-based learning Employability Traineeships
EFFECTIVE CLEANING PRIORITY cleaning and disinfection GOOD HYGIENE PRACTICECleSaning removes grease, dirt and waste and allows for disinfection. Before handling food Hand contact surfaces: First aid Wash your hands! Taps, fridge handles, HAZARD drawer and door handles Dirty and contaminated hands Food contact surfaces: Chopping boards, utensils, equipment and fridges
BEFORE entering a food room AFTER using the toilet AFTER handling a dressing Cleaning equipment: Cloths, brushes, scrapers and buckets
AFTER handling soiled AFTER handling AFTER dealing with nappies or clothing contamCinatedL packEaginAg N: an ill person Equipment as used Health and safety Spillages immediately Work surfaces between tasks CLEAR- ALWAYS dispose of packaging immediately AND-CLEAN- AFTER cleaning up AFTER handling raw food BEFORE handling cooked food animal accidents AS-YOU-GO! CLEANING rules: Wear protective clothing provided Do not mix chemicals Never store food in chemical containers AFTER washing up or cleaning Follow manufacturer’s instructions Protect food during cleaning 9 0 0 2
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CONTROL Separate cleaning equipment for toilets, b o t c Wash your hands properly and O AFTER blowing your nose raAwFTER handrlineg waasste and cooked food areas. regularly throughout the
Food safety 9 0 0 2
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working day. o t c Use warm running water and AFTER combing your hair O 12 liquid soap. Rinse thoroughly www.highfield.co.uk Tel: +44 0845 2260350 Improving Food Safety and dry completely. 11 www.highfield.co.uk Tel: +44 0845 2260350 Improving Food Safety Customer service Security + many more
To view our full range of training materials please visit: www.highfield.co.uk
0845 226 0350 / 01302 363277 [email protected]
The UK and Middle East’s leading supplier of compliance and work-based learning training materials and e-learning. Registration Fees
Centre approval fee £280+VAT Approval visit fee (if required, subject specific) £300+VAT Core manual (paper copy) £15+VAT Qualification registration (per qualification) £30+VAT
All centres that spend less than £1,000 during a calendar year (January – December) will be subject to an annual fee of £300+VAT. Centres spending over £1,000 during a calendar year will be exempt from the fee.
Additional Costs
Some of the additional costs that you may encounter by being a Highfield approved centre are as follows (these costs are optional):
Manual re-marking of candidate answer sheet (multiple-choice) £20+VAT Manual re-marking of candidate answer booklet (short written) £40+VAT Appeals requiring a visit to a centre £350+VAT Highfield quality support visit £350+VAT
Your Logo
e Complianc Body for Awarding Highfield that Certifies
Cusworth t in John an assessmen Joint Branded Certificates passed essfully has succ in Award Level 2 HABC (QCF) Supervision Door 2016 08 May assessment Date of May 2016 award 08 Date of er 12345 e numb These qualification certificates can include Certificat
Organisation Training
Director our logo as the awarding organisation and your Course company logo as their trainer - a great promotional tool! e Executiv - Chief e Sprenger Complianc Jason Body for Awarding Highfield er 000/000/000 ation numb Qualific
Artwork set-up fee £25+VAT Artwork set-up fee (with purchase of 50 or more examination papers) FREE Fee per certificate FREE
Postage and Packaging
Ordinary post (UK only) is free. If you require your order urgently, we can dispatch on a 24-hour delivery (Monday to Friday) for only £5+VAT, providing the order is placed before 12 noon. For other locations, please contact us for a quote.
If an order is required for a Saturday delivery, the extra cost for this special service will be £25+VAT providing the order is placed before 12 noon on the Friday. highfield abc.com www. www.highfieldabc.com
Setting the global standard for listening and responding
Quality
Value
Service
Integrity
The awarding body that listens and responds
Contact us to find out 0845 2260 350 / 01302 363277 what we could do for you [email protected] Quality, Value, Service & Integrity
Highfield Highfield House, Heavens Walk, Lakeside, Doncaster, DN4 5HZ United Kingdom
Tel: +44 0845 2260 350 Tel: +44 01302 363277 Fax: +44 0845 2260 360 Fax: +44 01302 739144 [email protected] www.highfieldabc.com
©Highfieldabc 2016 V.2
‘Highfield is always willing ‘A huge thanks for to help and put their all your help and customers first. They are flexible support. You really and accommodating to changing have gone the extra mile to help demands and always go the extra us out and that is very much mile to ensure that they provide appreciated.’ first class service always.’ Customer Liason Officer, Sharon Andrew, Marks & Spencer The Isle of Wight College
‘I would recommend Highfield to others. ‘Thank you very The service that we have received was much for your efforts absolutely excellent, second to none. and professional work. We’re always looking to develop and enhance our We appreciate working existing programmes and between us I think we have together with you as a team, got some exciting places to go. Apprenticeships are and your consistent and good incredibly important to us as an organisation and are communication has ensured a fundamental part of our strategy.’ high quality outcomes.‘
Sue Renny, Superdrug Ulrike Fuchs, Nestlé
‘Its range of qualifications including ‘Staff at Highfield really bespoke programmes ensures that as a do listen and are really business we can demonstrate the competency of our supportive. Customer Services workforce by external validation and accreditation. We at its best!’ see our relationship with Highfield as a partnership for the future which guarantees commitment to our staff, Euan MacAuslan, our stakeholders and the community.’ The Royal Borough of Kensington and Chelsea Garry Regan, Serco
‘www.highfieldabc.com’