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SY9.01 Psychological Resilience 6/8/2019 Psychological Resilience: Psychological Resilience: The Hidden Power (Risk?) Behind Assignee Success (Failure?) The Hidden Power (Risk?) Behind Assignee Success (Failure?) 7 June 2019 Psychological Resilience: The Hidden Power (Risk?) Behind Psychological Resilience: The Hidden Power (Risk?) Behind assigneeThe Hidden Success Power (Failure?) (Risk?) Behind Assignee Success (Failure?) assigneeThe Hidden Success Power (Failure?) (Risk?) Behind Assignee Success (Failure?) Portuguese Assignees' Health in Angola and Mozambique Presentation Framework Fonseca AG, Dias SS, Baptista JL, Torgal J. July 1, 2017 . Relevance of international assignee/traveler psychological health . Sample of 352 Portuguese international assignees . Case study . One in five assignees reported new health problems and need of medical assistance . Managing psychological resilience . 5% were hospitalized . Management of risk . 64% reported general psychological symptoms . Directors and executive managers and assignees living alone tended to report more severe psychological symptoms. Psychological Resilience: The Hidden Power (Risk?) Behind Psychological Resilience: Theassignee Hidden Success Power (Failure?) (Risk?) Behind Assignee Success (Failure?) The Hidden Power (Risk?) Behind Assignee Success (Failure?) Statistics Costs of assignments involving travel . Approximately 20 - 30% of all international assignees are unsuccessful Direct cost involved with married assignee for three years to Lagos Nigeria: Home salary USD140 000 per year with two children at school . Significant number (50%) of those who do not return earlier, function at a marginal First year assignee salary (including tax in Nigeria) level of effectiveness Plus benefits in Lagos (education, accommodation) Plus repatriation costs . 30 to 40% of returning assignees leave the company within six months after return Total USD502 000 Second year assignee salary (including tax in Nigeria) . Only 30% of companies apply a sufficiently rigorous assignee assessment and Plus benefits in Lagos (education, accommodation) selection process Total USD450 000 Third year assignee salary (including tax in Nigeria) . Assignee selection mostly based on factors such as technical competency and job Plus benefits in Lagos (education, accommodation) experience Plus repatriation costs (Mercer, 2018) Total USD706 000 (Mobility Magazine, March 2018) Total for three years USD1 314 000 1 6/8/2019 Psychological Resilience: Psychological Resilience: The Hidden Power (Risk?) Behind Assignee Success (Failure?) The Hidden Power (Risk?) Behind Assignee Success (Failure?) What changes do Global Mobility professionals expect impacting on the achievement of Global Mobility objectives over the next five years Reduction in traditional long-term assignments 40% Increased use of commuters, short-term assignments and business travellers 39% KEY CONCLUSION: More contingent workforce (e.g. global, flexible hires for specific projects/roles) 31% Increase in formal Talent Management for leadership roles 28% Virtual assignments – as part of global teams 27% Assignee Psychological Health is Not a Luxury More gender diversity (e.g. more females engaging in international assignments) 24% More cultural diversity (greater multi-cultural resourcing from new countries) 24% Increase in business-driven programmes 21% It is a Necessity Increase in employee-initiated programmes 19% Increased use of independent contractors 14% (Santa Fe Relocation, 2018) Psychological Resilience: The Hidden Power (Risk?) Behind Psychological Resilience: assigneeThe Hidden Success Power (Failure?) (Risk?) Behind Assignee Success (Failure?) The Hidden Power (Risk?) Behind Assignee Success (Failure?) Examples of Psychological Stressors Interdependencies Of Traveller External Environment Rank Category Acute Events Enduring Events 1 None No acute events that may be No enduring circumstances that may be relevant relevant Social/Cultural Working Environment Environment 2 Mild Completion of studies; child left Overcrowded living quarters; job Personal home; break-up with girlfriend dissatisfaction; family arguments Environment 3 Moderate Marriage; job loss; marital Marital discord; serious financial problems; PERFORMANCE separation; retirement, etc. trouble with boss, etc. 4 Severe Divorce; arrest; birth of first child; Life threatening illness of parent; unwanted pregnancy unemployment; poverty; move to new Person + culture (incl. expatriation) individual characteristics 5 Extreme Death of spouse/parent; serious Serious chronic illness in self or child; physical illness diagnosed; victim of ongoing physical or sexual abuse rape 6 Catastrophic Death of child; suicide of spouse; Captivity as hostage; concentration camp devastating natural disaster experience Psychological Resilience: Psychological Resilience: TheTHE HiddenPSYCHOLOGY Power (Risk?) OF TRAVEL Behind Assignee Success (Failure?) TheTHE HiddenPSYCHOLOGY Power (Risk?) OF TRAVEL Behind Assignee Success (Failure?) Case Study: Mr X Case Study: Mr X – Business Environment . Receive phone call from client 9.00 Sunday morning . Has been on project for 6 years . Requesting trauma counselling for a Project Executive . Project behind schedule with 15 months . Project delay caused by operational incident – Mr X’s area of responsibility . Project Executive on large mining construction project . Cost of incident US47 million . Dubai-based mining company based in rural area of developing country . Company in litigation with Project Management Company and Insurance Company to determine who is responsible for costs . Project Executive was in involved in car accident two days ago . Direct superior changed three people in the past 3 years – latest boss four months in . One local national killed and two seriously injured position . Unhealthy conflict between Dubai-based Head Office and local operations . “He seems to be ok. Not sure whether he needs talk to a Psychologist” . Individual comes across as being highly competent and in control . “I’m OK. Not sure why I need to talk to a Psychologist” 2 6/8/2019 Psychological Resilience: Psychological Resilience: The Hidden Power (Risk?) Behind Assignee Success (Failure?) The Hidden Power (Risk?) Behind Assignee Success (Failure?) Case Study: Mr X - Business Environment Case Study: Project Team Organisational Reporting Lines Climate Survey: Overall Project Team Quantitative Climate Survey Results Suppliers/ Contractor Suppliers, Board Contractors s Technical 90 77 EPC 80 67 Advisor 70 60 53 43 44 44 45 47 Project 50 37 37 41 42 PCM 40 35 36 Team - Operation Team 25 30 18 19 - Finance 20 10 PCM - HR 0 Consultants - Corporate Affairs - Commercial - Legal Government Establish Protocol: Regulatory Maintain current obligations and - Authority Agencies - Decisional interfaces for existing operations - Communication - Work delegation Authority / Decisional Total Communication Psychological Resilience: Psychological Resilience: TheTHE HiddenPSYCHOLOGY Power (Risk?) OF TRAVEL Behind Assignee Success (Failure?) TheTHE HiddenPSYCHOLOGY Power (Risk?) OF TRAVEL Behind Assignee Success (Failure?) Case Study: Mr X – Cultural/Social Environment Case Study: Mr X – Cultural Differences . 57 expatriates based on mining/construction site in rural area of French speaking country . Operations in the middle of township 500 kilometres away from country capital . Only safely accessible by means of charter plane flying in three times a week . Company in the process of relocating local nationals from their homes . Civil unrest . 2 employees of subcontractor got killed . Expatriates required to evacuate to emergency area for two nights while attacks took place . Project Executive responsible for evacuation . “I’m OK. Not sure why I need to talk to a Psychologist Psychological Resilience: Psychological Resilience: TheTHE HiddenPSYCHOLOGY Power (Risk?) OF TRAVEL Behind Assignee Success (Failure?) TheTHE HiddenPSYCHOLOGY Power (Risk?) OF TRAVEL Behind Assignee Success (Failure?) Mr X: Emotional Case Study: Mr X – Personal Environment Intelligence Results . 48 years old . Divorced with two teenage children . Experiencing some difficulty connecting with children . In the process of building relationship with new girlfriend in Washington . Not sure whether relationship will work out . At times experiencing a few headaches . Would like to settle down at some stage. Starting to wonder what the purpose of life is . “I’m OK. Not sure why I need to talk to a Psychologist” 3 6/8/2019 Psychological Resilience: Psychological Resilience: The Hidden Power (Risk?) Behind THE PSYCHOLOGY OF TRAVEL The Hidden Power (Risk?) Behind Assignee Success (Failure?) assigneeThe Hidden Success Power (Failure?) (Risk?) Behind Assignee Success (Failure?) Underlying Principles and Consequences Company Email Request: Mr X World of Leadership World of Business Dear Marius, How? What? . Emotional resilience . Company purpose After helping Mr X and fixing the situation, can you please provide us with a “Fit for . Family wellbeing . Objectives Work” letter for him, indicating that he is OK to travel back to site? . Cultural dynamics . Strategy . Competence No worries. Leadership . KPAs & KPIs . Profits Just an admin process. Structure . Team work . Sales Have a great day . Role definition . Margins Best regards . Satisfaction Psychological Resilience: The Hidden Power (Risk?) Behind Psychological Resilience: The Hidden Power (Risk?) Behind Theassignee Hidden Success Power (Risk?)(Failure?) Behind Assignee Success (Failure?) Theassignee Hidden
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