DOCSLIB.ORG

A General Study on Impact of Drug Overdose in India

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
A General Study on Impact of Drug Overdose in India M-infiniti – Journal of Management, Vol.12, Special Issue 3, March – April, 2018 A GENERAL STUDY ON IMPACT OF DRUG OVERDOSE IN INDIA Suresh V Research Scholar (Assistant professor, SRM Institute of Science and Technology) [email protected], [email protected] M.Vaishali B.Com(Business Analytics),Psgr Krishnammal college for women, Coimbatore [email protected] ABSTRACT The World Health Organization (WHO) Reported that there is an increasing number of use of illegal drugs and reported numbers to over 3 million drug addicts in India. Hence, the World Health Organizations noted that there is significant difficult to estimate the drug overdose usage and drug overdose addiction rates in the country due to poor administrative processes and census report. Drug overdose addiction is a major problem to many families, communities and law enforcement. The increasing numbers of drug overdose addicts are left in many families due to financial costs, lack of available services and appropriate care challenges in the country. This is one of factors to drug overdose counts. The findings of this study stated that a drug overdose leads to anxiety and depression, misuse of numerous criminal activities(suicides or homicide, sexual assaults with drugs overdose, and robbery). The measures of drug overdose are very costly and resource is very limited protocols to control the drug overdose to avoid the more death counts. Drug overdose addiction has penetrated in nuke and corner of the society and illegal drugs has pervasive in every part of the place, generating dangerous problems is arising due to drug overdose. Drug overdose is a serious problem to younger generation all over the world due to various psychological, social, cultural, economic and political factors. Keywords: Drugs, Overdose, Suggestion, Measure , India. I.INTRODUCTION The word of drug overdose (or OD) describes the more usage of a drug or more quantities used than are recommended. An overdose may badly lead to a toxic state or death. The word "overdose" describe that there is a common safe dosage and usage for the drug, so the common term is used to drugs, not poisons, and poisons are harmless at a low enough dosage. Drug overdoses are rarely caused to commit suicide or parasuicide or self-harm, but mostly drug overdoses are accidental, that leads to intentional or unintentional misuse of medication. Intentional misuse of drug overdose leading to can use prescribed or unprescribed drugs in excessive quantities to produce happiness. Usage of illegal drugs of unexpected purity, in large quantities, or some days absence of drug usage can induce to overdose. Cocaine consumers who inject easily the drugs overdose is small level but pleasurable drug sensation is long period. Unintentional misuse of drug overdose means unawareness or failure to read or understand product labels of usage of drug overdose errors in dosage caused by death of the users. Accidental overdoses due to the result of over-prescription, failure to recognize a drug's active ingredient, or unwitting ingestion by children. A common unintentional misuse of drug overdose in young children includes multi-vitamins containing iron. Iron is a very important component of the hemoglobin molecule in blood, that is mainly used to transport oxygen to all living cells. Iron allows the body to restore the hemoglobin. When taken in small amounts of drug overdose, but in large amounts of causes severe pH (potential of hydrogen) imbalances in the body. If drug overdose, that lead poisoning or toxins in the bloodstream that caused to death or permanent coma. The word 'overdose' is misused as a descriptor for adverse of overdose drug reactions or negative drug overdose interactions due to mixing multiple drugs overdose simultaneously. The ministry of home affairs reported that India loses at least two people every day due to 1 M-infiniti – Journal of Management, Vol.12, Special Issue 3, March – April, 2018 accidental drug overdose. The Psychiatrist Dr A Jagadish mentioned two issues on drug overdose that is sleeping pills and painkillers and other is narcotics. The abusers end up consuming more than they usually do. 2. REVIEW OF LITERATURE P Kanjanarat (2003) Identified the drug classes, types of errors, and types of adverse outcomes related to preventable adverse drug event. In hospitalized patient and the frequencies of at least one pades and their characteristics were summarized using medium and range . Linda Aagaard Thomsen(2007), Measured that Cochrane database of systematic reviews, medication error, adverse drug reaction, iatrogenic disease, outpatient , ambulatory, care, primary healthcare, general practice, patient admission, hospitalization, observational study, retrospective studies, health services research, and follow-up studies. Yahaya Hassan(2009) Reported that appropriate drug selected and dosing for patients with chronic kidney disease is important to avoid unwanted drug effects and ensure optimal patient outcomes. To assess the rates of inappropriate dosing unit and to evaluate the impact on dose adjustment, adverse drug events(ADEs),and drug cost of having a company a term of physicans on their rounds. Derar H. abdel-qader (2012) Stated the pharmacists have an essential role in improving drug usage and preventing prescribing errors(PEs). PEs at the interface of care are common, sometimes leading to adverse drug events(ADEs). This study investigated through computerized search method, the number, types ,severity, pharmacists impact on PEs and predictors of PEs in the context of electronic prescribing(e-prescribing)at hospital discharge. Silvia S. Martins(2015) Narrated that drug overdose problem is very important yet an inadequately understood and public health problem. Global attention to unintentional drug overdose has been researched limitedly with the scope of the problem. The substantial increases in drug overdose incidence and prevalence in several countries world wide over the past decade and contributing to both increased cost and mortality. III.RESEARCH OBJECTIVE A study on impact of drug overdose IV.RESEARCH METHODOLOGY Secondary data collection method - Secondary type of data is used for this research and this data has already been collected by someone else for a different purpose of the study. V.SUMMARY AND CONCLUSION Illegal drug overdose used leads to lot of peoples death in india. Drug overdose have not been adequately aware and related emergencies studied in the Indian context. There is very little level(few family studied) research on control the drug overdose and development and adaptation of standardized rules and procedures to control the drug overdose to save more people live in india. They don‘t have the much awareness about the utilization and effectiveness of these treatments to drug overdose. They are used multi-drug that badly lead to drug overdose and increase the death counts, Public health create awareness to causes of use multi-drug and reducing use overall unintentional overdose to avoid the death. The health-care professional has an better opportunity window to engage and educate the patient and family members on safe drug use. The role of service providers may be reduced the drug overdose by their effective services. The overall health community would provides good services in areas of high drug use and it pervasiveness were equipped with advanced training to overdose drug user and demonstrated knowledge related to drug overdose guidelines. In this drug overdose area is very essential to harm reduction programs of overdose prevention campaigns with expansion and diffusion of current strategies. In this field the governmental body takes the more efforts to train more physicians and counselors and generate the more 2 M-infiniti – Journal of Management, Vol.12, Special Issue 3, March – April, 2018 treatment centers in india. In all medical shop centers should provide the prescription drugs in limited only to avoid the drug overdose to reduce the death counts. The factors directly affect the overdose death counts, such as drug use patterns and attitudes about activating emergency services, health related factors may be associated indirectly with the outcome of overdose death counts, differential levels of unmet treatment need , insurance status , language barrier and poverty . The goal of individualizing clinical treatment for drug overdose and informing effective preventive strategies. The better Prevention programs and interventions to reduce overdose death should be tailored according to trends in the use of multi- drug overdose. VI.REFERENCES 1. https://timesofindia.indiatimes.com/india/accidental-drug-overdose-kills-two- indians-every-day/articleshow/63457905.cms 2. http://alcoholrehab.com/drug-addiction/drug-addiction-in-india 3. Kanjanarat, P., Winterstein, A. G., Johns, T. E., Hatton, R. C., Gonzalez-Rothi, R., & Segal, R. (2003). Nature of preventable adverse drug events in hospitals: a literature review. American Journal of Health-System Pharmacy, 60(17), 1750-1759. 4. Thomsen, L. A., Winterstein, A. G., S⊘ ndergaard, B., Haugb⊘ lle, L. S., & Melander, A. (2007). Systematic review of the incidence and characteristics of preventable adverse drug events in ambulatory care. Annals of Pharmacotherapy, 41(9), 1411-1426. 5. Hassan, Y., Al-Ramahi, R. J., Aziz, N. A., & Ghazali, R. (2009). Impact of a renal drug dosing service on dose adjustment in hospitalized patients with chronic kidney disease. Annals of Pharmacotherapy, 43(10), 1598-1605. 6. Abdel‐Qader,
Load more

Recommended publications
  • Personal Telephone Banking Terms and Conditions
    PERSONAL TELEPHONE BANKING Terms and conditions. Contents Introduction ������������������������������������������������������������������������������4 Your Bank. ������������������������������������������������������������������������������������������������ 4 Our obligation to you. ������������������������������������������������������������������������4 Features �������������������������������������������������������������������������������������4 Description. ��������������������������������������������������������������������������������������������� 4 What you can do using Personal Telephone Banking ����� 5 Term Deposits. ����������������������������������������������������������������������������������������6 Other terms and conditions of use ��������������������������������������6 Services available. ���������������������������������������������������������������������������������6 Times of availability. �����������������������������������������������������������������������������7 Ensuring your security. �����������������������������������������������������������������������7 Protecting your access code............................................................8 Access to your accounts. �������������������������������������������������������������������9 Payments and their effective dates. ���������������������������������������������9 Your instructions to the Bank. ���������������������������������������������������������9 Funds transfers, credit card and bill payments – system cut-off times. ���������������������������������������������������������������������������9
    [Show full text]
  • Telephone Banking 603.279.5603 Or 800.394.8769 START: To Use Touchtone, PRESS 1 to Use Your Voice, PRESS 2
    Telephone Banking 603.279.5603 or 800.394.8769 START: To use touchtone, PRESS 1 To use your voice, PRESS 2 Have your account number, personal identification number (PIN) and the last four digits of your Social Security Number or Tax Identification Number available when you call. If you are a first-time caller, you will be prompted to enter your full Social Security Number or Tax Identification Number and your zip code. You will then be asked to select a PIN that is 603.279.5603 or 800.394.8769 between four and eight digits in length. At any time you may press 3* to return PRESS 1 to the main menu. FOR ACCOUNT BALANCE CHECKING/ SAVINGS CERTIFICATES OF CLUB ACCOUNTS LOANS LINE OF CREDIT MONEY MARKET DEPOSIT • Current Balance and • Current Balance and • Current Balance • Current Balance • Current Balance • Current Balance Available Balance Available Balance • Last Interest Amount • Next Payment Amount • Last Interest Amount • Amount Last • Amount Last Deposited Deposited • Maturity Date • Interest Year-to-date* • Pending Transaction • Pending Transaction Balance* Balance* • Year-to-date • Year-to-date Interest Information* Interest Information* PRESS 2 FOR ACCOUNT HISTORY CHECKING/ SAVINGS CERTIFICATES OF CLUB ACCOUNTS LOANS LINE OF CREDIT MONEY MARKET DEPOSIT PRESS 1 PRESS 1 PRESS 1 PRESS 1 PRESS 1 PRESS 1 All Transactions All Transactions All Transactions All Transactions All Transactions All Transactions PRESS 2 PRESS 2 PRESS 2 PRESS 2 PRESS 2 PRESS 2 Deposits Deposits Interest* Deposits Payments Payments PRESS 3 PRESS 3 PRESS 3 PRESS 3 Withdrawals Withdrawals Interest* Advances PRESS 4 PRESS 4 Check Number Withdrawals PRESS 5 PRESS 3 Check Number TO TRANSFER FUNDS OR MAKE A PAYMENT PRESS 1 Transfer Funds PRESS 2 Make a Payment PRESS 4 TO CHANGE PIN Make the Call for Convenience.
    [Show full text]
  • Telephone Banking 603.224.6272 Or 888.224.6272 START: To Use Touchtone, PRESS 1 to Use Your Voice, PRESS 2
    Telephone Banking 603.224.6272 or 888.224.6272 START: To use touchtone, PRESS 1 To use your voice, PRESS 2 Have your Merrimack County Savings Bank account number, personal identification number (PIN) and the last four digits of your Social Telephone Banking Security number available when you call. First-time callers will be prompted to enter their full Social Security number and select a PIN 603.224.6272 or 888.224.6272 between four to eight digits in length. At any time you may press 3* to return to the main menu. PRESS 1 FOR ACCOUNT BALANCE CHECKING/ CERTIFICATES OF MONEY MARKET SAVINGS DEPOSIT CLUB ACCOUNTS LOANS LINE OF CREDIT • Current Balance and • Current Balance and • Current Balance • Current Balance • Current Balance • Current Balance Available Balance Available Balance • Last Interest Amount • Next Payment Amount • Last Interest Amount • Amount Last • Amount Last Deposited Deposited • Maturity Date • Interest Year-to-date* • Pending Transaction • Pending Transaction Balance* Balance* • Year-to-date • Year-to-date Interest Information* Interest Information* PRESS 2 FOR ACCOUNT HISTORY CHECKING/ SAVINGS CERTIFICATES OF CLUB ACCOUNTS LOANS LINE OF CREDIT MONEY MARKET DEPOSIT PRESS 1 PRESS 1 PRESS 1 PRESS 1 PRESS 1 PRESS 1 All Transactions All Transactions All Transactions All Transactions All Transactions All Transactions PRESS 2 PRESS 2 PRESS 2 PRESS 2 PRESS 2 PRESS 2 Deposits Deposits Interest* Deposits Payments Payments PRESS 3 PRESS 3 PRESS 3 PRESS 3 Withdrawals Withdrawals Interest* Advances PRESS 4 PRESS 4 Check Number Withdrawals PRESS 5 PRESS 3 Check Number TO TRANSFER FUNDS OR MAKE A PAYMENT PRESS 1 Transfer Funds PRESS 2 Make a Payment Make the Call for Convenience.
    [Show full text]
  • Telephone Banking
    Online Banking Features Include: • Unlimited FREE Bill Pay • Online Statements - with check images • Transfer - between your accounts • Reset your own password • Download your account information into the money management software Quicken H OW DO I SIGN UP FOR ONLINE BANKING? Before you begin the application process, you will need the ending balance of your most recent statement and the amount of your last deposit. This information is used for verification purposes and must be accurate. • Go to www.priorityonebank.com • Click on Enroll Now underneath the login button • Read and Acknowledge the terms and conditions of service. • Check the box and click continue • Click Begin and complete the application process. • Enter your personal information. • Create a User ID and password. • Enter the account number of the checking or savings account you’d like to add just check the box. (optional) • Enroll in Bill Pay, . Unless you are auto approved, you will receive an e-mail confirmation th at your application was submitted for review. Within 1—3 business days you will receive an e-mail regarding your application status. * Primary or secondary owners should register separately using their own personal information. TELEPHONE BANKING • FREE 24/7 automated telephone service • Fast and easy-to-use • Check balances • Verify items paid • Transfer funds • Dial 1-800-748-1705 or 601-849-6624 to get started! E-STATEMENTS Save paper and time when you switch to e-statements. Your statements will be delivered to you electronically each statement cycle. • FREE 24/7 online access • Easy to open, download, and save • Statements archived up to 7 years • Protected by the security of your online banking sign-on • Printable hard copy as needed • Instant availability, instant notification HOW TO REGISTER • After you have logged in to your online banking for the first time, you can register for e-statements.
    [Show full text]
  • Everything You Need to Know About Your New Personal Account
    Everything you need to know about your new personal account. Welcome to Liberty Bank. Here are details about your new account with us. Keep this in a handy place to refer to if you have questions. Or, as always feel free to stop in a branch, visit us online liberty-bank.com or give us a call 888-570-0773. Part I: Truth in Savings Information .............. 2 Part III: Funds Availability Information ...13 Part II: Personal Deposit Account Terms Part IV: Electronic Fund Transfers and Conditions ............................................ 6 Information ............................................ 14 A. General Rules for all Accounts .............. 6 Part V: Special Rules Relating to B. Disclosure of Account Information ...10 Online Banking ................................... 20 C. IRA and Keogh Accounts ....................... 12 D. Money Market Type Accounts............ 12 Part VI: Your Privacy Online ............................ 22 E. Individual Development Accounts .... 12 Part VII: Important Information .....................23 F. Stop Payment Requests for Official Checks and Money Orders .................... 12 G. Amendments ................................................. 13 MEMBER FDIC EQUAL HOUSING LENDER BRO012 EFFECTIVE: JULY 1, 2020 Personal Deposit Account Agreement WELCOME TO LIBERTY BANK (“LIBERTY”, “Bank”, “we” or “us”). We are pleased to offer you this Personal Deposit Account Agreement (the “Agreement”). There are several sections in this brochure and all are considered part of this Agreement. Where we refer to “Account owner”, “you” or “your”, we mean anyone who signs the Signature Card Agreement for any personal deposit account (the “Account”) described below in this Agreement. The words “you” or “your” also mean any person or entity on whose behalf any Account is opened. About This Agreement This Agreement describes the basic terms governing the checking, savings, money market and certificate of deposit type per- sonal Accounts you may maintain here at Liberty Bank.
    [Show full text]
  • Retail Branch Banking
    Retail Branch Banking Digest Ninth Edition Oct 1997 Edited By Mr Louis Barfe Retail Branch Banking Executive Summary Executive Summary Shifting customer demographics and developments in new technology are bringing major changes to retail banking. This is a market where traditional branch banks face a surge of competition from other financial services providers wishing to expand into banking, and from new market entrants from outside the financial sector. As technology makes the dissemination of information easier, an increasing variety of distribution channels is starting to make the source of retail banking products transparent. Throughout the world, financial service providers are looking towards a new concept of ‘anytime, anywhere, anyhow’ banking, which demands that retail banks of the future find better ways of delivering a complete set of lifestyle-based financial services which simplify their customers’ lives and allow them more personal time — an increasingly precious commodity. The UK market for retail banking products and services is very large, and the provision of such services is not limited to retail banks and building societies, insurance and loan companies being part of the market. Key Note estimates the market’s value in 1996 to have been £173.71bn. As yet, much of the business is conducted within separate, specialised financial services sectors; but as retail banking expands to provide a wider and more complete customer service, many of these separate businesses will converge. Several of the companies in the market do not at the moment separately file the value of their retail banking services as defined in this market report. But Key Note estimates that in 1997 at current prices, £94.37bn of business will be transacted by strictly-defined retail banks, telephone banks and the converted building societies, and over the next 5 years, volumes will increase dramatically, reaching £136.01bn in the year 2001.
    [Show full text]
  • TELEPHONE BANKING Our Convenient Telephone Banking Provides a Personalized Experience-- Delivering Each Customer a Unique Menu Option to Fit Their Banking Needs
    TELEPHONE BANKING Our convenient telephone banking provides a personalized experience-- delivering each customer a unique menu option to fit their banking needs. If the phone number is recognized, telephone banking will offer a personalized greeting. To continue in Spanish, Press 1 Press 1 To open a new account or learn more about our products Press 3 For assistance with your Debit card or ATM card Deposit Account, Press 1 Do you need to report or debit or ATM card as lost or stolen? For Loans, Press 2 Press 1 for Yes For Lines of Credit, Press 3 Press 2 for No For Credit Cards, Press 4 Tell us how we can help? If your card isn’t working, Press 1 Press 2 For your account balance, account activity, or assistance with your account If your planning to travel, Press 2 The customer’s full relationship will be presented with the following options: To dispute a transaction, Press 3 For your deposit account balance provided To order a new or replacement card, Press 4 For more information about this account, Press 1 To activate a new card, Press 5 For account activity, Press 1 (see Account Activity box) For Relationship Rewards, Press 6 For all activity, Press 1 Press 4 For assistance with online or mobile banking ▪ For specific date or date range, Press 1 For Personal Online Banking or Mobile Banking, Press 1 ▪ For specific amount or amount range, Press 2 For a password reset or log-in assistance, Press 1 For deposits, Press 2 For assistance with bill pay, Press 2 ▪ For specific date or date range, Press 1 For assistance with
    [Show full text]
  • Mobile Services Start with a Click
    Mobile Services Start with a click. Your Money on Your Schedule Banking with your credit union should fit easily into your lifestyle and We offer new ways to make banking easy, anytime, anywhere. help you achieve your financial goals. We offer a number of ways to Login Flexibility access your money conveniently and securely. Accessing your accounts is even easier with new, updated ways to login. We offer Touch ID and Face ID for Apple devices and Fingerprint for Android devices. You can Mobile and Internet Banking Services enable fingerprint login recognition directly from the Mobile Banking app! Access your accounts anytime online at nusenda.org, or on the go with your phone or tablet using the Nusenda Mobile Banking app for Apple and Android devices. Debit Card Lock • View your account balances, transactions, and eStatements. Use Nusenda’s Debit Card Lock service to lock and unlock your debit or ATM card, • Move money to an account, person, or other financial institution. minimizing the chances of unauthorized transactions without having to close it • Make loan and credit card payments. permanently. No more hassles having to cancel your card, change your account • Pay bills or schedule a payment for later. number, or reset automatic payments. Your scheduled transactions will go through • Set up reminders and alerts regarding activity on your account. as normal. • Use Money Manager, an online financial management tool, to set a budget, categorize your spending, and view progress towards your savings goals. • Locate a branch or ATM near you. Your First Job Enroll In Internet Banking Open A Checking Account Enroll In Direct Deposit Mobile and Remote Deposit Text Banking and Alerts Deposit checks conveniently using your smartphone or scanner.
    [Show full text]
  • Banking Made Easy
    Banking made easy Effective from 16 September 2016 2 Welcome This guide explains how your account works. It takes you through the ways you may be able to access your account, make payments and keep both your finances and information safe. Not all of the services mentioned apply to all types of accounts. Accessing your account page 3 Making payments page 6 Payments by cheque page 10 Protecting your information page 11 Additional information page 14 Important information page 15 To find out more: Account contact numbers Click www.hsbc.co.uk HSBC Premier From the UK: 03457 707 070 Call 03457 404 404* From abroad: +44 1226 260 260 From abroad: +44 1226 261 010 HSBC Advance Textphone 03457 125 563 From the UK: 03457 404 404 Visit your local branch From abroad: +44 1226 261 010 * See Important information at the back of this leaflet. Channel Islands/Isle of Man accounts From the UK: 03456 006 161 (8am to 10pm) Customer service centre: 8am to 10pm (open 24-hours for Advance customers) Automated service: open From abroad: +44 1226 261 010 (8am to 10pm) 24-hours Telephone calls will be put through to our Textphone for all accounts Automated Service. Textphone calls will be put through From the UK: 03457 125 563 to our Customer Service Centre. From abroad: +44 207 088 2077 3 Easy access to your account Online } Paying-in machines – These machines See your accounts in one place, view your allow you to conveniently deposit cheques, statements, make payments, transfer bank notes and, in some branches, coins.
    [Show full text]
  • Pay Your Way 2025: Future Payments Introduction Timeline Our 2001 Predictions Consumer Attitudes Looking to the Future Report by Dr Ian Pearson
    Introduction Timeline our 2001 predictions Consumer attitudes Looking to the future Report by Dr Ian Pearson Pay your Way 2025: Future Payments Introduction Timeline our 2001 predictions Consumer attitudes Looking to the future Report by Dr Ian Pearson Previous NeXT 1 InTroduCTIon By Adrian Kamellard Chief Executive, Payments Council Introduction Timeline our 2001 predictions Consumer attitudes Looking to the future Report by Dr Ian Pearson iNTroducTioN By Adrian Kamellard Previous NeXT 2 up until the 1960s we really only A single day for any one of us could involve This report, Pay Your Way 2025: Future had two ways to pay – cash or paying a gas bill by Direct Debit, using a credit Payments, looks beyond the probable to take cheque, but improving technology or debit card in a supermarket, transferring a broader look at what could become available and changing lifestyles have seen money using online banking, taking money in 2025 for the most enthusiastic consumers of a steady stream of innovations since. out of a cash machine connected to the LINK technological advances. With that in mind, we nowadays we take for granted the network or even instructing a solicitor to make asked leading independent futurologist Dr Ian high-value CHAPS payment to buy a house! Pearson to use his expert knowledge of trends extra choice offered by credit and All of these payments were created in the in technology and society to offer his view of debit cards, electronic payments, 60s, 70s and 80s, yet during the last few the potential developments in payments. online shopping and banking.
    [Show full text]
  • A Guide to Using Your Telephone Banking Service (PDF)
    telephone banking The easy way to manage your TSB accounts. 1 What’s inside? Getting started 1 Available services 2 What you’ll need when you call 3 Here’s what you can do 4 Other things you can do 5 Most common instructions 7 Terms and conditions 8-9 Our service promise At TSB our priority is to provide you with the highest level of customer service. However, if you have a problem, please let us know so we can aim to provide a solution as quickly as possible. If you need information about our complaints procedure, please ask us for a copy of our brochure ‘How to Complain’. Our complaints procedure is also on our website: tsb.co.uk/help/complaints 2 Getting started. We believe in making more time for the little things that make you happy. So we’ve made managing your TSB personal accounts quick and easy, with a single telephone number. Telephone Banking is available on 03459 758 758 - 24 hours a day, 7 days a week.* What you can do If you have a 6-digit security number, you’ll be able to complete most of your everyday banking with our easy-to-use automated service. If you don’t have a security number, please speak to an advisor and they’ll send you one. To keep your account safe, we’ll never ask you for your security number in full or call or email you for this information. With Telephone Banking you can: • access all your accounts • check your balance(s) and recent transactions • transfer money† • pay your bills† • hear the details of your Direct Debits or standing orders • cancel your Direct Debits or standing orders • change your address • order current or recent bank statements • book an appointment at a branch of your choice.
    [Show full text]
  • Measuring and Understanding Security Behaviours
    Measuring and Understanding Security Behaviours Ingolf Becker A thesis submitted for the degree of Doctor of Philosophy at UCL 2019 I, Ingolf Becker confirm that the work presented in this thesis is my own. Where information has been derived from other sources, I confirm that this has been in- dicated in the thesis. i Abstract Information security embodies the complex interaction between security policies, user perceptions of these policies, productive activity and the secur- ity culture in general. The vast majority of organisations consist not solely of data and technology, but have human actors involved in the productive activity, and are thus socio-technical systems. The aim of this thesis is to understand how individuals perceive, understand and react to information security policies, and how they fit into productive tasks, while investigating the viability of measuring each of these aspects. An analytical evaluation and empirical user study in three countries of banking policies evidences difficulties in understanding policies. A second study quantifies actual user characteristics and shows that the assumptions on user behaviour in the policies are unrealistic. Advice attempting to explain security aspects to the general public fail to improve user understanding, and security awareness is promoted without measuring the impact of the interventions. Better understanding and measurements of security culture are needed. This demand is pursued in the remainder of the thesis: in two companies, the results of context-aware surveys that elicit responses to typical scenarios of non-compliant behaviours are evaluated. The responses are used to define the security culture of the company, and to re-frame the notion of Security Champions based on the observed security cultures.
    [Show full text]