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Operating Licence 2015-2020

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Operating Licence 2015-2020 Operating Licence 2015-2020 Independent Pricing and Regulatory Tribunal of New South Wales PO Box K35, Haymarket Post Shop NSW 1240 Level 15, 2-24 Rawson Place Sydney NSW 2000 T (02) 9290 8400 F (02) 9290 2061 www.ipart.nsw.gov.au Contents 01 Licence and Licence authorisation ..........................................................3 1.1 Objective of this Licence ....................................................................................................................... 3 1.2 Licence authorisation ............................................................................................................................. 3 1.3 Stormwater Drainage System ............................................................................................................... 3 1.4 Term of this Licence .............................................................................................................................. 3 1.5 Licence amendment .............................................................................................................................. 4 1.6 Connection of Services ......................................................................................................................... 4 1.7 Non-exclusive Licence ........................................................................................................................... 4 1.8 Availability of Licence............................................................................................................................. 4 1.9 Pricing ..................................................................................................................................................... 4 02 Water quality .............................................................................................5 2.1 Drinking Water ....................................................................................................................................... 5 2.2 Recycled Water ...................................................................................................................................... 5 2.3 Fluoridation Code ................................................................................................................................... 6 03 Water quantity ...........................................................................................7 3.1 Roles and Responsibilities Protocol ...................................................................................................... 7 3.2 Economic level of water conservation .................................................................................................. 7 04 Assets ........................................................................................................9 4.1 Asset Management System ................................................................................................................. 9 4.2 System Performance Standards ........................................................................................................... 9 4.3 Response time for water main breaks .................................................................................................11 4.4 Priority Sewerage Program ..................................................................................................................11 05 Customers and consumers .................................................................... 12 5.1 Customer Contract .............................................................................................................................. 12 5.2 Providing information ........................................................................................................................... 12 5.3 Consumers .......................................................................................................................................... 13 5.4 Assistance Options for Payment Difficulties and Actions for Non-Payment ..................................... 13 5.5 Customer Council and Customer Council Charter ............................................................................. 14 5.6 Internal complaints handling ............................................................................................................... 16 5.7 External dispute resolution scheme .................................................................................................... 17 5.8 Code of conduct .................................................................................................................................. 17 Sydney Water Corporation Operating Licence 2015-2020 IPART 1 06 Environment ........................................................................................... 17 6.1 Environment management ................................................................................................................. 17 6.2 Environmental indicators ..................................................................................................................... 17 07 Quality management ............................................................................. 18 7.1 Quality Management System ............................................................................................................. 18 08 Performance monitoring ....................................................................... 19 8.1 Operational audits ................................................................................................................................ 19 8.2 Reporting.............................................................................................................................................. 19 8.3 Provision of information ....................................................................................................................... 20 8.4 Performance indicators and system performance standards ............................................................ 20 09 Memorandum of understanding ...........................................................21 9.1 NSW Health ......................................................................................................................................... 21 9.2 Environment Protection Authority ....................................................................................................... 21 9.3 Water Administration Ministerial Corporation ..................................................................................... 21 9.4 Fire and Rescue NSW ......................................................................................................................... 22 10 End of Term Review .................................................................................23 10.1 End of Term Review ............................................................................................................................. 23 11 Notices .....................................................................................................24 12 Definitions and interpretations ..............................................................25 12.1 Definitions ............................................................................................................................................ 25 12.2 Interpretation ....................................................................................................................................... 29 Schedules Schedule 1 Area of Operations .......................................................................31 Schedule 2 Asset Management Framework ..................................................33 Schedule 3 Priority Sewerage Program .........................................................34 Schedule 4 Customer Contract .......................................................................35 2 IPART Sydney Water Corporation Operating Licence 2015-2020 01 Licence and Licence authorisation 1.1 Objective of this Licence 1.1.1 The objective of this Licence is to enable and require Sydney Water to provide the Services within its Area of Operations. Consistent with this objective, this Licence requires Sydney Water to: a) meet the objectives and other requirements imposed on it in the Act and other applicable laws; b) comply with the quality and performance standards specified in this Licence; c) recognise the rights given to Customers and Consumers; and d) be subject to Operational Audits. 1.2 Licence authorisation 1.2.1 This Licence is granted to enable and require Sydney Water to provide, construct, operate, manage and maintain efficient, co-ordinated and commercially viable systems for providing the Services within the Area of Operations. 1.3 Stormwater Drainage System 1.3.1 Sydney Water must provide, operate, manage and maintain a Stormwater Drainage System as described in section 14(1)(b) of the Act, except to the extent that the Minister is satisfied under sections 14(4) and 14(5) of the Act that satisfactory arrangements have been made for the applicable Service to be provided by another appropriate body, including a council (within the meaning of the Local Government Act 1993 (NSW)). 1.3.2 Sydney Water may provide, construct, operate, manage and maintain efficient, co-ordinated and commercially viable Stormwater Drainage Systems and Services within the Area of Operations including for the purpose of increasing the capacity of the Stormwater Drainage System included in the business undertaking (referred to in Part 3 of the Act) transferred
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