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By Chris Murphy Microsoft-Skype: A very big if 10 | FBI goes agile 12 | Google’s notebook as a service 18 | Java is real-time ready 35 | Cisco CIO’s practical plan 46 May 30, 2011 Innovation Atrophy Time for IT leaders to pump up the Big Ideas p.23 By Chris Murphy [PLUS] IPv6 SECURITY Done wrong, it can open holes p.31 Copyright 2011 UBM LLC. Important Note: This PDF is provided solely as a reader service. It is not intended for reproduction or public distribution. For article re- prints, e-prints and permissions please contact: Wright’s Reprints, 1-877-652-5295 / [email protected] COTHE BUSINESS VALUENT OF TECHNOLOGY ENMay 30, 2011 Issue 1,301 TS [QUICKTAKES] 16 SAP Making Progress Vital proof points are just ahead in mobile, in-memory, and cloud 18 Google’s Chromebook Gamble Service combines notebook with 23 new OS for Web software COVER STORY 19 VMware Manages The Cloud Innovation Atrophy Offering lets companies manage Too many IT pros have lost the private and public cloud resources fire for new ideas and new technology. IT leaders must Dropbox Challenge pump them back up. FTC complaint questions service’s security and privacy practices 20 A Call To The Enterprise Microsoft’s next Windows Phone OS release gets enterprise features Health Driver Ford experiments with in-car health applications 21 Hadoop Is Hot EMC is offering its own version, signaling an analytics arms race 16 informationweek.com May 30, 2011 1 [CONTENTS] 4 Research And Connect Will IPv6 Make Us Unsafe? Reports from InformationWeek Maybe, if you ignore buggy code, motivated Analytics, events, and more 31 hackers, and looming performance issues 6 Feedback Touch-sensitive screens could reinvigorate the desktop 10 Full Nelson 35 Real-Time Ready Java If Microsoft can meld Skype and Predictable, real-time performance is possible Lync, the deal makes a lot of sense 12 Government Technologist FBI recasts its troubled Sentinel project into a model of success 14 CIO Profiles This CIO sees big opportunities in going global 46 Practical Analysis Cisco’s CIO banks on its own tech, guided by careful data analysis 48 Down To Business 14 Cisco and Microsoft should be able to relate to Tiger Woods’ woes Contacts 6 Editorial Contacts 6 Advertiser Index 44 Business Contacts upcoming events: Enterprise 2.0 Attend Enterprise 2.0 to see the latest social business tools and technologies e2conf.com/boston June 20-23 in Boston INFORMATIONWEEK (ISSN 8750-6874) is published 22 times a year (once in January, July, August, November, and December; twice in February, March, April, and October; and three times in May, June, and September) by UBM LLC, 600 Community Drive, Manhasset, NY 11030. 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Address all inquiries, editorial copy, and advertising to INFORMATIONWEEK, 600 Community Drive, Manhasset, NY 11030. PRINTED IN THE USA. 2 May 30, 2011 informationweek.com Links Resources to Research, Connect, Comment []InformationWeek Analytics Never Miss Take a deep dive with these reports Collaboration Imperative A Report Cloud computing provides more collaboration choices than ever before. >> Usage-Based Accounting informationweek.com/analytics/imperative informationweek.com/ analytics/usagebased Calculate Your APM Costs Application performance management prod- >> Unified Computing ucts are essential for monitoring critical apps. Stack Wars They’re also expensive. We’ll guide you through informationweek.com/ a TCO exercise to help you calculate how much analytics/stackwars an APM product set really costs. >> IT Pro Impact Report: iPad 2 informationweek.com/analytics/apmtco informationweek.com/analytics/proipad Cloud Security: Understand The Risks >> Collaboration Security Security concerns give many companies pause as they informationweek.com/analytics/collabsecure consider migrating portions of their IT operations to cloud-based services. But you can stay safe in the cloud. >> Lessons Learned From Database Attacks informationweek.com/analytics/securecloud informationweek.com/analytics/databaselessons Optimize Application Performance >> IT Automation: Breaking Budget Rules Virtualization can hide performance problems from tra- Coming June 13 ditional tools. Our guidelines will help you manage apps in virtualized environments. informationweek.com/analytics/appvirt Subscribe to our more than 800 reports at analytics.informationweek.com IT Under Pressure Cloud, mobility, and consumerization are stressing IT. We asked 551 business tech pros how they’re coping. More InformationWeek informationweek.com/analytics/pressure [] Keep Out The Bad Guys Take InformationWeek With You Stay up to date on what’s hot in security at Black Hat [ ] USA. It happens in Las Vegas, July 30-Aug. 4. Facebook, iGoogle, And More blackhat.com Access our portfolio of social networking tools, including Facebook applications and fan page, iGoogle widget, FriendFeed content, Twitter headlines, and RSS feeds. What’s Next In Social Business informationweek.com/take.jhtml Attend Enterprise 2.0 to see the latest social business tools, and learn how real customers Get InformationWeek Healthcare are using them. It takes place in Boston, June 20-23. 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That and more in Let The News Find You the new issue of Infor- Get the news topics you follow—including healthcare, mationWeek Healthcare. business intelligence, security—delivered to your in-box. informationweek.com/hc/06 informationweek.com/getalerts 4 May 30, 2011 informationweek.com Print, Online, Newsletters, Events, Research Rob Preston VP and Editor In Chief, [email protected] ADVISORY BOARD 516-562-5692 Dave Bent Senior VP and CIO, United Randall Mott Sr. Executive VP and CIO, Stationers Hewlett-Packard John Foley Editor, [email protected] 516-562-7189 Robert Carter Executive VP and CIO, Denis O’Leary Former Executive VP, FedEx Chase.com Chris Murphy Editor, [email protected] 414-906-5331 Michael Cuddy VP and CIO, Toromont Mykolas Rambus CEO, Industries Art Wittmann VP and Director, Analytics, [email protected] Wealth-X Laurie Douglas Senior CIO, 408-416-3227 Publix Super Markets M.R. 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