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Guide for Guests with Disabilities

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Guide for Guests with Disabilities TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY GUIDE FOR GUESTS MOBILITY VISUAL HEARING WITH DISABILITIES Disabilities Disabilities Disabilities Restrooms and Companion Restrooms bypass waiting lines. Guests with disabilities Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Cut the wait time in easy steps: Restrooms at the Theme Parks, designated and up to five members of their party may enter Available for Rent (ECVs) available for rent. Available on a first-come, to provide an overview of the Theme Park. Device to amplify sound through headphones or induction neck 2 by , offer facilities designed for access by through these entrances. The rest of the party loop at specific attractions. or Deposit first-served basis. Audio Description Utilizes Disney’s Handheld Guests with mobility disabilities. Companion- should use the standard queue. Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld Device to Insert your park ticket or If you have purchased Disney assisted restroom facilities, designated by Dining and Shopping Locations and narration at specific attractions and outdoor display text at select attractions. Annual Passport into the MaxPass service, you can , are also available at various locations locations via an interactive audio menu. Some counter-service and merchandise Video Captioning Caption-ready monitors designated with FASTPASS® machine or reserve digital Disney FASTPASS® in each Theme Park. Theme Park First Aid locations have narrow queues formed by Portable Tactile Maps Provides a tactile a “CC” symbol can be activated by remote control. representation of building boundaries, walkways, and you’ll receive a FASTPASS® selections on your mobile device. locations, designated by , have facilities railings that may be difficult for Guests using with additional space and privacy for wheelchairs. At these locations, we suggest and landmarks for each area of the Theme Parks. Amenities available for $25 refundable deposit. Presented in a booklet format. reminder ticket as a receipt. individuals who may need assistance that a member of your party order and transport Amenities available for $25 refundable deposit. Come back during your return time and scan the same from a member of their party with their the food, or contact a Cast Member for personal care needs. Companion Restrooms assistance. park ticket or Annual Passport. are located at: Disneyland® Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. Accessible Transportation Rental Locations entrance plaza adjacent to the Disneyland ® Kennel. Guests with mobility- or queue-related assistance needs are • Buena Vista Street - First Aid The following option is available for • Cars Land - Flo’s V8 Café Guests in wheelchairs or ECVs: encouraged to use the Disney FASTPASS Service wherever possible. Companion Restrooms Stationary Braille Maps Large print maps with Braille • Paradise Gardens Park – Across Buses can accommodate various Complimentary Reflective Captioning Available at select theater-type at- See map inside for locations indicated with . overlay and some additional raised graphics to from The Little Mermaid~Ariel’s types of wheelchairs and ECVs. The Amenities and tractions, utilizing LED display to project desired captions onto highlight key landmarks and attractions. Located next Lockers Rentals available both inside Picnic Area A picnic area is located Undersea Adventure standard lift size is 30" x 48". The wheelchair Services for use a panel positioned in front of you. See a Cast Member at the or ECV must fit the lift without being forced to Oswald’s Filling Station on Buena Vista Street and attraction for assistance. and outside the Parks. west of the Disneyland ® Park Main at the Park • Pacific Wharf - near Lucky Fortune and be securely fastened in the restraints. near the Guest Information Board in Carthay Circle. Entrance for your convenience. We request Cookery Written Aids Packets containing dialogue, narrations, flashlights, Stroller Rentals are available in limited We recommend that Guests using ECVs that no food or beverage be brought inside pen and paper are available at or near performance areas or quantities. Please take all personal Auxiliary Entrance Limitations Some transfer to a bus seat while onboard. either Theme Park. entrances for most shows and attractions. belongings with you when leaving your stroller attractions have auxiliary entrances for Guests with mobility disabilities or with service unattended. Disneyland® Kennel Club Located east animals. These entrances are not intended to More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park Hosts with basic abilities in Sign Language can be identified of the Disneyland ® Park Main Entrance. Baby Care Center Hosted by Huggies ® Limited number available on a first-come, first- services and options, please visit Guest with the appropriate language pin on their nametag. No overnight facilities. Located on the northeast end of Main served basis at the rental location. Relations. You may also obtain information, Sign Language Interpretation including parade & show times and details Street, U.S.A. Banking ATMs are located throughout Disney Check Look for this symbol at various locations on kids’ meals and Must be 18 years of age or older to rent ECVs. Available at Disneyland ® Park on Mondays and Saturdays and about restaurant menus, by calling 407-827- ™ the Resort, presented by CHASE. Basic other items that meet Disney Nutrition Guidelines. Visit www.DisneyCheck.com at Disney California Adventure Park on Sundays and Fridays. Resort Lost and Found Inquire at Resort RESERVATIONS MAY NOT BE MADE IN 7935. banking services and foreign currency for more information. Schedules are available at Guest Relations that list specific Lost and Found, located west of the ADVANCE. Available on a same-day basis. interpreted show times. exchange are provided at City Hall in Disneyland® Park Main Entrance. Special Dietary Requests Disneyland ® Park. We offer menu selections for all of our Guests Rental fee and refundable deposit required. For future visits to request confirmation of our interpreted Package Check Service Shop and seeking well-balanced meals, snacks and beverages, as well as those with performance schedule OR to request interpretation for other Payment Options special events and shows, call a minimum of 14 days in check your purchases for pickup later in lifestyle dining requests or food allergies and intolerances. Please ask to The Disneyland® Resort accepts advance at 714-781-4636 Option 1, Option 0. the day at these locations: Stroller Shop (Main speak with a chef upon arrival at the restaurant. Disney® Visa® Cards, Disney Rewards Entrance), The Star Trader (Tomorrowland) or Redemption Card, Disney Gift Card, Visa®, Safety in the Park Mobility Scooters/ECVs Pioneer Mercantile (Frontierland). Resort Hotel ® Please keep your speed to the walking speed of those MasterCard®, Discover®, American Express®, BEYOND DISNEY CALIFORNIA ADVENTURE PARK SERVICE ANIMALS Guests may have purchases delivered to Bell around you. Diners Club®, JCB®, traveler’s checks, cash and Services for next-day pickup after 7 a.m. Certain Adjust and lower speed while maneuvering through Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an Disney Dollars. individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a Hotels/Reservations Disneyland® Hotels offer special equipment and facilities for Guests with enclosed spaces like restrooms, merchandise and food restrictions apply. harness. Cast Members are not able to take control of service animals. disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed and beverage locations. Travel Tips Should your vehicle become Service Animal Restrictions • Silly Symphony Swings Pre-Charged Battery Kiosk accessories, strobe-light smoke detectors, in-room TTYs and other features. For information specific to disabled during your visit, the Automobile Club Park your device in safe locations clear from walkways Due to the nature of some attractions, service • Soarin’ Guests have the opportunity to swap or 714-956-MICKEY. of Southern California provides complimentary individual Hotels, please call the Walt Disney Travel Company at and stairs. animals may not be permitted to ride. At these purchase a pre-charged portable battery and • Guardians of the Galaxy − Mission: BREAKOUT! towing and flat-tire services to nonmembers Evacuation locations, please inquire with a Cast Member about connecting cords for their mobile device. Accessibility information and accommodations for the following locations: during Park hours. In the event of an evacuation, Guests may be required available options, including a rider switch with a Service Animal Relief Areas • Disneyland ® Park Guest Services locations to walk certain distances and navigate stairs or narrow • Able to use any planter with a gate • Recreation and Activities Accessibility will vary depending on the type and location member of your party or a portable kennel. walkways. In this case, please have a member of your • Main Entrance: Esplanade near Disneyland® Kennel Club of the activity. For specific information and service options, please contact
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