The Transition to Heathrow Terminal 5 Understanding All Our Flight Moves
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Taking Britain Further Heathrow’S Plan for Connecting the UK to Growth
VOLUME 1 Taking Britain further Heathrow’s plan for connecting the UK to growth #BritainsHeathrow Disclaimer This document has been prepared by Heathrow Airport Limited solely in response to an invitation from the Airports Commission. It should not be used for any other purpose or in any other context and Heathrow Airport Limited accepts no responsibility for its use in that regard Contents Volume 1 - Technical submission Contents ........................................................................................................................ 3 Foreword ....................................................................................................................... 8 Executive Summary ................................................................................................... 11 Connecting for growth ................................................................................................................... 12 Listening to what our stakeholders say ........................................................................................... 18 Our vision for a world-class hub airport ........................................................................................... 20 Connecting all of the UK ................................................................................................................ 24 Building a sustainable Heathrow ..................................................................................................... 29 The deliverable solution ................................................................................................................. -
Systems Integration at London Heathrow Terminal 5
CMR 420, 02/01/09 Winter 2009 | Vol.51, No.2 | REPRINT SERIES CaliforniaReview Management Innovation in Megaprojects: Systems Integration at London Heathrow Terminal 5 Andrew Davies David Gann Tony Douglas © 2009 by The Regents of the University of California Innovation in Megaprojects: SYSTEMS INTEGRATION AT LONDON HEATHROW TERMINAL 5 Andrew Davies David Gann Tony Douglas growing number of infrastructure projects are being proposed and built throughout the world. A megaproject is an investment of $1B or more to build the physical infrastructures that enable people, resources, and information to move within buildings and betweenA locations throughout the world. Organizations responsible for produc- ing megaprojects face a “performance paradox.” Despite the growth in number and opportunities to benefit from learning, megaprojects continue to have poor performance records.1 Most are unsuccessful measured against their original time, cost, quality, and safety objectives, as well as their expected revenue predictions. The construction of airport infrastructure provides examples of how megaprojects can go wrong. When Denver’s $5B international airport opened in 1995, it was almost 200 per cent over the original budget, 16 months late, and passenger traffic achieved only half the predicted revenues. The opening of the airport was plagued by problems with the baggage handling system, which was eventually abandoned in August 2005. Although Hong Kong’s $20B Chek Lap Kok airport opened on time in July 1998, severe disruptions were experienced for six months after opening due to computer problems with the baggage han- dling system. The authors thank Jennifer Whyte, Catelijne Coopmans, and Tim Brady, who worked on a larger study of the T5 project with us, and four anonymous referees who helped to develop our conceptual approach. -
The Business of Heathrow Airport Limited
CAP 1133 Appendix C: The business of Heathrow Airport Limited APPENDIX C The business of Heathrow Airport Limited C1 This appendix provides an overview of the current ownership and history of Heathrow and the business of Heathrow Airport Limited (HAL). In particular, this appendix examines the: . services HAL provides to different users; and . sources of HAL's revenue. The ownership of Heathrow C2 Heathrow is owned by Heathrow Airport Holdings Limited (previously BAA), which is privately managed on behalf of its shareholders, with the major shareholders currently being: . FGP Topco Limited, a consortium owned and led by the infrastructure specialist Ferrovial S.A.– 33.6 per cent; . Qatar Holding LLC – 20.0 per cent; . Caisse de dépôt et placement du Québec –13.3 per cent; . the Government of Singapore Investment Corporation – 11.9 per cent; . Alinda Capital Partners –11.2 per cent; and . China Investment Corporation – 10 per cent.1 The development of Heathrow2 C3 Heathrow has two parallel east-west runways and is located around 14 miles west of London.3 It sits on a site that covers 1,227 hectares. C4 The airport started operations in 1930 as a private airport to assemble and test aircraft. 1 HAL, Company Information, http://www.heathrowairport.com/about-us/company-news-and- information/company-information (accessed 30 October 2013). 2 HAL, http://www.heathrowairport.com/about-us/facts-and-figures/heathrow's-history (accessed 30 October 2012). 3 Liaison Group of UK Airport consultative committees, http://www.ukaccs.info/profiles.htm#LHR (accessed 20 December 2012). 1 CAP 1133 Appendix C: The business of Heathrow Airport Limited C5 In 1944, as part of the World War Two war effort, it was requisitioned by the Air Ministry for development into a Royal Air Force transport base. -
British Airways Response
From: British Airways Customer Relations <[email protected]> Date: 17 April 2015 at 10:49 Subject: Your Response from BA Customer Relations To: [email protected] **Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received. If you wish to send us a reply please use the link at the bottom of the email** Dear Mr Dial Thank you for your letter dated 26 March addressed to Silla Maizey and the Executive Chairman, Keith Williams about been downgraded on flight BA0191 on 13 March. Keith has asked me to reply to you on his behalf and so this is not a standard email. I apologise on behalf of British Airways for not contacting you proactively about this matter and for the delay in my personal response. I see from your booking that you purchased the ticket to Austin on 04 November 2014 through you travel agent Opodo. I completely understand your frustration at booking this ticket so far in advance and arriving at the airport to find you've been downgraded from the Club World cabin. I hope our staff explained that there are occasions where our customers make a booking and then don’t turn up for their flight. We, along with other airlines, have an overbooking policy, which helps us avoid flying with empty seats and means we can keep the cost of our fares down. Ultimately this means we can fly a lot more passengers to their destinations. We collect data about how many people don’t turn up for each flight and we use this information to tell us if we should book more passengers than there are seats. -
The Opening of Heathrow Terminal 5
House of Commons Transport Committee The opening of Heathrow Terminal 5 Twelfth Report of Session 2007–08 Report, together with formal minutes, oral and written evidence Ordered by The House of Commons to be printed 22 October 2008 HC 543 Published on 3 November 2008 by authority of the House of Commons London: The Stationery Office Limited £0.00 The Transport Committee The Transport Committee is appointed by the House of Commons to examine the expenditure, administration and policy of the Department for Transport and its associated public bodies. Current membership Mrs Louise Ellman MP (Labour/Co-operative, Liverpool Riverside) (Chairman) Mr David Clelland MP (Labour, Tyne Bridge) Clive Efford MP (Labour, Eltham) Mr Philip Hollobone MP (Conservative, Kettering) Mr John Leech MP (Liberal Democrat, Manchester, Withington) Mr Eric Martlew MP (Labour, Carlisle) Mr Mark Pritchard MP (Conservative, The Wrekin) David Simpson MP (Democratic Unionist, Upper Bann) Mr Graham Stringer MP (Labour, Manchester Blackley) Mr David Wilshire MP (Conservative, Spelthorne) The following were also members of the Committee during the period covered by this report: Mrs Gwyneth Dunwoody MP (Labour, Crewe and Nantwich) Mr Lee Scott (Conservative, Ilford North) Powers The Committee is one of the departmental select committees, the powers of which are set out in House of Commons Standing Orders, principally in SO No 152. These are available on the Internet via www.parliament.uk. Publications The Reports and evidence of the Committee are published by The Stationery Office by Order of the House. All publications of the Committee (including press notices) are on the Internet at www.parliament.uk/transcom. -
Group Traffic and Capacity Statistics
DECEMBER 2012 - GROUP TRAFFIC AND CAPACITY STATISTICS . In December 2012, Group traffic measured in Revenue Passenger Kilometres rose by 0.3 per cent versus December 2011 (down 2.1 per cent on a like for like basis); Group capacity measured in Available Seat Kilometres was down 0.4 per cent (down 3.5 per cent on a like for like basis). Group premium traffic for the month of December grew by 4.6 per cent compared to the previous year, with a 0.4 per cent decline in non-premium traffic. Underlying market conditions remain unchanged from those described at IAG Capital Markets Day on 9th November. There is continued firmness in trends at British Airways and weakness in Spanish markets as in the previous months. January 7th, 2013 STRATEGIC DEVELOPMENTS Iberia and unions representing ground staff, cabin crews and pilots have agreed to negotiate the terms of the company’s Transformation Plan, aimed at restoring profitability and ensuring the airline’s future. Unions decided to call off the strikes planned for December after the agreement was reached. British Airways unveiled seating plans for its new Airbus A380s and Boeing 787s, which will be delivered from May 2013. The A380 will have 469 seats in four different cabin classes, while the Boeing 787 will have 214 seats in three different cabin classes. British Airways announced plans to begin a new service to Chengdu in China. The three times a week service will begin in September 2013 from Heathrow Terminal 5. Iberia has launched Iberia Conecta, a free service to inform customers directly by text or email message about any change in the status of their flights. -
(First Chamber) 17 December 2003 * in Case T-219/99, British Airways
BRITISH AIRWAYS v COMMISSION JUDGMENT OF THE COURT OF FIRST INSTANCE (First Chamber) 17 December 2003 * In Case T-219/99, British Airways pic, established in Waterside (United Kingdom), represented by W. Allan and O. Black, solicitors, W. Wood and H. Davies, barristers, with an address for service in Luxembourg, applicant, v Commission of the European Communities, represented by M. Erhart, acting as Agent, and A. Barav, barrister, with an address for service in Luxembourg, defendant, • Language (if the case: English. II - 5925 JUDGMENT OF 17. 12. 2003 — CASE T-219/99 supported by Virgin Atlantic Airways Ltd, established in Crawley (United Kingdom), represented by P. Binetter, solicitor, N. Green and C. West, barristers, intervener, APPLICATION for the annulment under Article 230 EC of Commission Decision 2000/74/EC of 14 July 1999 relating to a proceeding under Article 82 of the EC Treaty (IV/D-2/34.780 — Virgin/British Airways) (OJ 2000 L 30, p. 1), THE COURT OF FIRST INSTANCE OF THE EUROPEAN COMMUNITIES (First Chamber), composed of: B. Vesterdorf, President, M. Jaeger and H. Legal, Judges, Registrar: J. Palacio González, Principal Administrator, having regard to the written procedure and further to the hearing on 26 February 2003, II - 5926 BRITISH AIRWAYS v COMMISSION gives the following Judgment Background to the dispute 1 According to the first recital in the preamble to Commission Decision 2000/74/EC of 14 July 1999 relating to a proceeding under Article 82 of the EC Treaty (IV/D-2/34.780 — Virgin/British Airways) (OJ 2000 L 30, p. 1; 'the contested decision'), British Airways pic ('BA') is the largest British airline company. -
HEATHROW TERMINAL 5 OPENS on Friday 14 March, Her Majesty the Queen Officially Opened the New Terminal 5 Building at Heathrow Airport
HEATHROW TERMINAL 5 OPENS On Friday 14 March, Her Majesty The Queen officially opened the new Terminal 5 building at Heathrow Airport. Despite new sections of Underground being previously completed (the Piccadilly Line from Heathrow T1,2,3 to Terminal 5 and Heathrow Express from Heathrow Central T1,2,3 to Terminal 5), there was no Royal opening for these. The Piccadilly Line extension to Heathrow Central (as it was then) on 16 December 1977 was a Royal occasion, as was the Terminal 4 opening on 1 April 1986 (the station opened on 12 April), the latter being in the hands of the Prince and Princess of Wales. The opening for passengers came on Thursday 27 March 2008, for both the Piccadilly Line and Heathrow Express. Both lines and platforms lay side by side each other. A short section of blue-tinted glass „wall‟ separates the two railways, so it possible to see one from the other. The Heathrow Express platforms are numbered 3 and 4, while the Piccadilly Line platforms are numbered 5 (arrival) and 6 (departure). Platforms 1 and 2 are reserved for any future main line rail expansion. Notices suggest that passengers might find it quicker to use the lifts, instead of two (or more) escalators from platform level into the terminal building. Here on the first day, your reporter was greeted with the announcement of delays in the air terminal to passengers‟ baggage. This turned into a rather big problem, which resulted in a number of flights being cancelled from the all-BA terminal, not only on opening day but for many days after, and certainly as these notes were being finalised on 6 April. -
Logistel Presentation
Arup Aviation Ten-year prospective view of Heathrow Airport Airport privatization Tiago Lopes 0 0 LogistelProject International [] Conference Lisbon, MayFinal 2008Report [] 200 [] 0 Contents 1. Heathrow airport development 2. Heathrow performance indicators 3. Airport privatization market 1 1 LogistelProject International [] Conference Lisbon, MayFinal 2008Report [] 200 [] 1 London Heathrow airport overview z Third largest airport in the world in passenger throughput (67.5 mppa in 2007) after Atlanta and Chicago O’Hare z Heathrow is the world’s largest international airport z 34% of passengers at Heathrow are transfer pax z Heathrow handles 1.3 million tons of cargo per year and is the 4th largest cargo airport in Europe z Heathrow is a destination for 90 airlines and has direct connections to 180 airports in the world z Heathrow has 5 passenger terminals including T5 with an initial capacity of 35 million passengers +45 million for the others z Home base of British Airways (oneWorld), BMI (Star Alliance) and Virgin Atlantic z London Heathrow has the highest connectivity (# flights) in the transatlantic market, the largest single market in the world z Heathrow operates under strict environmental constraints z The airport employs around 68,000 staff, 4,500 by BAA alone z Heathrow airport is owned by BAA, which also owns Gatwick and Stansted in the London area z Aeronautical charges are regulated through a price-cap. Following the latest review Heathrow is allowed to increase its charges by 23% in real terms over the next 5 years 2 2 LogistelProject International [] Conference Lisbon, MayFinal 2008Report [] 200 [] 2 London Heathrow challenges z Heathrow is congested and offers poor passenger experience z Its two runways operate at 99% of permitted capacity. -
2001/2002 Annual Report & Accounts
2001/2002 Annual Report & Accounts Key Results 2001-02 2000-01 Group results Turnover m down 10.1% 8,340 9,278 Operating (loss)/profit m n/m (110) 380 (Loss)/profit before taxation m n/m (200) 150 Attributable (loss)/profit for the year m n/m (142) 67 Equity shareholders’ funds m down 5.1% 2,207 2,325 Basic (loss)/earnings per share p n/m (13.2) 6.2 Key financial statistics Airline operations yield p/RPK up 4.7% 6.67 6.37 Operating margin % down 5.4 points (1.3) 4.1 Net debt/total capital ratio % up 1.5 points 66.0 64.5 Operating statistics Passengers carried group ’000 down 10.0% 40,004 44,462 Revenue passenger kilometres group m down 13.7% 106,270 123,197 Revenue tonne kilometres group m down 13.9% 14,632 16,987 Available tonne kilometres group m down 9.3% 22,848 25,196 Passenger load factor group % down 1.0 points 70.4 71.4 British Airways share price Key results 1 Group profit and loss account 21 Net (loss)/income under US GAAP 57 Statement from the Chairman 2 Balance sheets 22 Shareholders’ equity under US GAAP 59 St a t ement from the Chief Exec u t i v e 4 Group cash flow statement 23 Operating and financial statistics 60 Operating and financial review 5 Statement of total recognised gains Five year summaries 61 Board members, and leadership team 11 and losses 24 Aircraft fleet 63 Directors’ report 12 Reconciliation of movements Shareholder information 64 Remuneration report 16 in shareholders’ funds 24 Glossary IBC Directors’ remuneration and Summary statements in euro 25 share interests 17 Notes to the accounts 26 Statement of directors’ responsibilities 20 Principal investments 54 Report of the auditors to the members United States generally accepted accounting of British Airways Plc 20 principles (US GAAP) information 55 British Airways 01/02 Annual Report 1 Urgent reaction to the post-September crisis included moves to Chairman’s Statement re s u s c i t a t e the market with an innova t i v e range of special offers and in c e n t i v es. -
GAO-04-835 Transatlantic Aviation
United States Government Accountability Office GAO Report to Congressional Requesters July 2004 TRANSATLANTIC AVIATION Effects of Easing Restrictions on U.S.-European Markets a GAO-04-835 July 2004 TRANSATLANTIC AVIATION Effects of Easing Restrictions on U.S.- Highlights of GAO-04-835, a report to European Markets congressional requesters Transatlantic airline operations Open Skies agreements have benefited airlines and consumers. Airlines between the United States and benefited by being able to create integrated alliances with foreign airlines. European Union (EU) nations are Through such alliances, airlines connected their networks with that of their currently governed by bilateral partner’s (e.g., by code-sharing agreements), expanded the number of cities agreements that are specific to the they could serve, and increased passenger traffic. Consumers benefited by United States and each EU country. Since 1992, the United States has being able to reach more destinations with this “on-line” service, and from signed so-called “Open Skies” additional competition and lower prices. GAO’s analysis found that travelers agreements with 15 of the 25 EU have a choice of competitors in the majority of the combinations of U.S.-EU countries. A “nationality clause” in destinations (such as Kansas City-Berlin). each agreement allows only those airlines designated by the signatory The Court of Justice decision could alter commercial aviation in four key countries to participate in their ways. First, it would essentially create one Open Skies agreement for the transatlantic markets. United States and EU, thereby extending U.S. airline access to markets that are now restricted under traditional bilateral agreements. -
Interim Results 1998-99
PRELIMINARY FINANCIAL RESULTS 2000-2001 Three months ended Twelve months ended March 31 Increase/ March 31 Increase/ 2001 2000 (Decrease) 2001 2000 (Decrease) Turnover £m 2,121 2,107 0.7% 9,278 8,940 3.8% Operating profit / (loss) £m (61) (125) 51.2% 380 84 nm Operating margin % (2.9) (5.9) 3.0pts 4.1 0.9 3.2pts Profit/(loss) before tax £m (65) (175) 62.9% 150 5 nm Retained loss for the period £m (215) (306) 29.7% (79) (216) 63.4% Capital and reserves at period end £m 3,419 3,340 2.4% 3,419 3,340 2.4% Earnings per share Basic p (7.2) (15.7) 54.1% 10.6 (2.0) nm Diluted p n/a n/a n/a 10.5 n/a n/a Dividends per share p 12.8 12.8 17.9 17.9 n/a: Not applicable nm : Not meaningful Shareholder Value Waterside (HBA1) PO Box 365, Harmondsworth West Drayton, Middlesex UB7 OGB Tel: +44 (0) 208 738 6947 Fax: +44 (0) 208 738 9602 Page 1 GROUP PROFIT AND LOSS ACCOUNT Three months ended Twelve months ended March 31 Increase/ March 31 Increase/ 2001 £m 2000 £m (Decrease) 2001 £m 2000 £m(Decrease) Traffic Revenue Scheduled Passenger 1,787 1,760 1.5% 7,803 7,465 4.5% Scheduled Cargo 133 134 (0.7)% 579 556 4.1% Non-scheduled services 7 8 (12.5)% 50 71 (29.6)% 1,927 1,902 1.3% 8,432 8,092 4.2% Other revenue 194 205 (5.4)% 846 848 (0.2)% TOTAL TURNOVER 2,121 2,107 0.7% 9,278 8,940 3.8% Employee costs 611 607 0.7% 2,376 2,481 (4.2)% Depreciation 183 172 6.4% 715 648 10.3% Aircraft operating lease costs 58 52 11.5% 221 190 16.3% Fuel and oil costs 280 219 27.9% 1,102 804 37.1% Engineering and other aircraft costs 163 141 15.6% 662 661 0.2% Landing fees and