1 | Page Staff Briefing Sheet Please See Below Information You May Need to Know Prior to Starting Your Shift in Fusion, Co Or St
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Staff Briefing Sheet Please see below information you may need to know prior to starting your shift in Fusion, Co or Studio 3. An Allocation Sheet will be posted in Fusion Reception for events where all 3 venues are open. Please see a manager if there is no allocation sheet posted. General: Management HD – Michael McDonald structure: Supervisor – Austen Gustavino Assistant Manager – Terence Hie Bar Manager – Kim Dufty Management Austen Gustavino – 0431575598 Contact Terence Hie – 0412103033 Numbers: Kim Dufty – 0487399851 Other Outlet Number – 92925770/5750 Contact Security – 92925066 Numbers: First Aid – 92927433 Emergency – 92924777 Crown Guest Services – 92928888 Sick Call Please contact management a minimum of 2 hours before a shift if you are unable Procedure: to work. Text messages are unacceptable and may lead to disciplinary action. Signing In & Agency Staff – sign in/out in the Agency Staff Timesheet folder at Fusion/ Co Out: Reception Operational Health and OH&S Representative – Melicio Ostia Safety: If you identify a hazard that could potentially cause an injury to yourself, a work colleague or a visitor, please inform management. You may also fill out a Hazard/Incident Report form or an OSCAR via Crowns Intranet home page - http://compass/Pages/crownRedirect.aspx First Aid Kits are located in each bar, at reception and the Level 3 Security office. If you, a patron or another staff member requires medical aid please inform your first point of contact Immediately. Staff members must always be accompanied to the First Aid Office by management. Operating Therapy Friday: 9:30pm – 5:00am Hours: Therapy Saturday: 10:00pm – 5:00am 1 | P a g e Co Fridays & Saturdays: 9:30pm – 5:00am Co Sundays: 10:00pm – 4:00am Websites: www.level3atcrown.com.au www.facebook.com/level3nightclubsatcrown Fire The following procedures are initial and basic steps to follow, by anyone locating a Evacuation fire in the Crown Southbank: Procedure: - Rescue anyone in immediate danger, if it is safe to do so - If possible close doors to restrict fire and smoke - Raise fire alarm by either dialling 9 switchboard or calling security and service via a portable radio to control room. - Direct staff and guest in danger to the nearest safe exit - As directed by the area warden, proceed to the nearest evacuation assembly point Happy Hour: Prices vary for Happy Hour (Open till 11pm in both Fusion and Co) - Basics are reduced to $7 2 | P a g e Operations: Staff Breaks: Breaks are allocated by the HD or Supervisor on the night. Please speak to them before leaving the bar. If you need to go to the toilet, or need to leave the bar for an urgent reason, please inform your First Point of Contact. Security & Staff Staff and security staff are ONLY allowed tap water or post mix from the gun. Drinks: They are not allowed anything sold in a bottle. Staff drinks must only be served in a hi-ball glass or larger. Soft Drinks: Water – bottles of water must be paid for. No staff, security or managers are authorised to have bottled water free, unless it is for an intoxicated patron. Water is available from guns in Fusion, and from taps in Studio 3. There is no tap water available on temporary bars in Studio 3. Coke/Sprite etc – on temporary bars in Studio 3, there are no post mix guns. Therefore, 390ml bottles of Coke, Diet Coke & Sprite are used for mixers. Please make sure you select the 390ml option on Micros when entering a mixer product on these bars. (Side Bar in Studio 3 & all other bars have post mix guns, and there is a separate Micros button for this) Bottle Sales: No bottles or cans may be served across the bar unopened. RTD bottles may not be served over the bar & must be poured into glassware. Wine or Champagne Bottles may be served over the bar however. Customers may purchase full 700cl spirit bottles; however these cannot be given to the customer to pour themselves. If waitresses are working, waitresses may pour the alcohol for the customer. Drink Cards: If a customer pays for drinks with a beverage voucher/drink card, select the “Pick Up Tab” button on Micros, enter the drinks they purchased onto the corresponding tab, then press “Send”. Make sure you know the value of the drink card, so the customer does not spend more than allowed. Remember to cross off the corresponding amount on card if applicable. Spillage/Mistakes: If you have any spillage, spoilage, wastage, or make a mistake, please fill in the Spillage/Spoilage sheet on your bar, or inform the Supervisor. 3 | P a g e Basic Spirits, Popular Cocktails and Shooters: Johnnie Walker Red Basic Spirits: George Dickel Bourbon Smirnoff Red Vodka Cuervo Gold Tequila Southern Comfort Gordons Gin Jack Daniels Bacardi (White) Bundaberg Rum House Wines: House White: Rothbury Estate Semillon Sauvignon Blanc House Red: Rothbury Estate Cabernet Merlot House Sparkling: Willowglen Sparkling Brut Popular Sex On The Beach: Cocktails: 30ml Peach Schnapps 15ml Smirnoff Red Vodka 15ml Suntory Strawberry 60ml Pineapple Juice 60ml Cranberry Juice Long Island Ice Tea: 15ml Bacardi 15ml Smirnoff Red Vodka 15ml Cuervo Gold Tequila 15ml Gordons Gin 30ml Lemon Juice 47ml Post Mix Coke Margarita: 30ml Cointreau 30ml Cuervo Gold Tequila 45ml Lemon Juice Rim glass with salt 4 | P a g e W.P. (Wet Pussy) Popular 10ml Schnapps Peach Shooters: 10ml Smirnoff Red Vodka 10ml Cranberry Juice ABC Shooter 10ml La Fee Absinthe 10ml Bacardi Rum 10ml Chartreuse Green (For ABC Bomb, add 125ml Red Bull) Cowboy 10ml Baileys 20ml Schnapps Butterscotch Q.F. (Quick Fuck) 10ml Baileys 10ml Kahlua 10ml Suntory Midori Jam Donut 20ml Chambord 10ml Baileys Skittle Bomb 30ml Cointreau 125ml Red Bull 15ml Raspberry Cordial B52 10ml Baileys 10ml Cointreau 10ml Kahlua 1) Check glassware for chips, cracks, lipstick or stains. The Perfect 2) Fill the glass to the rim with Ice (Basic Spirits) Pour: 3) Pour exactly 30mls of spirits into a rinsed jig over the glass to collect any spillage. 4) Top up with desired mixer to just below the rim of the glass. 5) Add any required garnishing (Lemon, Lime slices) with a straw and gently place the drink on a napkin in front of the patron. 5 | P a g e Micros Layout: 6 | P a g e Bussie Operations: Duties: Bussies in the nightclub are required to: Collect, wash & replace glasses on bars Empty bar bins Replenish ice in wells Replenish stock on bars Maintain cleanliness of tables, benches & furniture in venue Ice machines are located at Fusion BOH near fridges, Co washroom, Studio 3 cage (behind entry bar) and Palms Bar BOH. Stock: If anywhere requires more stock, you should inform a manager, HD or supervisor. Do not get it yourself! Any stock moved between venues needs to be written in the IDT book, located at either Co or Fusion reception. Washroom The locations of glass washing facilities for all venues are: Locations: Fusion – stage end of Main Bar Fusion – Mezz Bar Co – washroom behind cocktail bar Co – cage bar Studio 3 – Entry Bar Studio 3 – Mezz Bar Bar Locations: Co Main Bar (long bar on left as you enter) Co Cocktail Bar (small bar to the right as you enter) Co Cage Bar (bar in side room between Main Bar & toilets) Studio Entry Bar ( first bar on the left as you enter Studio 3) Studio Side Bar (next to windows, opposite main bar) Studio Main Bar (long bar along the right wall of main room) Studio Mezz Bar (bar upstairs and behind staircase in Studio) Fusion Side Bar (first bar as you enter Fusion) Fusion Main Bar (back wall of main room) Fusion Mezz Bar 7 | P a g e .