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Management Mobile Device Mobile Device Management Managing Apple Devices in your Retail Organisation Table of Contents The State of iOS in the Enterprise Mobility in the Enterprise Why Choose iOS Why iOS for Business Leverage iOS to Transform Business Processes Mobile Device Management Overview MDM Definition and Helpful Terms What is MDM? The Architecture for MDM Deployment Deployment Methods Zero-Touch deployments Inventory Collect Data with MDM Configuration Profiles Available Profile Payloads for MDM Eliminate Containers for iOS Management Best Practice: Standardise iPad Management Commands Available Commands for MDM Best Practice: Manage Activation Lock with MDM App Deployment App Management Strategies Volume Purchasing Individual Apple IDs for Users Best Practice: Managed App Configuration Deployment Example Security and Privacy Native Apple Security Features Using an MDM Solution for Loss Prevention Scenarios Real World Examples iOS for Retail Transform Business Transform Business Processes with Custom Apps Jamf Pro Benefots of Jamf `Pro for Retail Organisations Start a Trial The State of iOS Mobility in the Enterprise in the Enterprise Why Choose iOS Out of the three prevailing mobile operating systems, iOS is the only platform that is designed for consumers and embraced by the enterprise. iOS boasts an intuitive user interface, a secure ecosystem of business-ready apps, and built-in tools that empower users to be more productive than ever before. Fastest and most efficient Over 70% of users on latest mobile hardware OS with annual release cycles Productivity apps to create Runs on iPhone and iPad at documents, spreadsheets, different screen sizes and presentations including Microsoft Office for iOS Native hardware-based encryption to keep data Split-screen multitasking for secure iPad Built-in support for modern Healthy developer ecosystem secure wireless networking, with 1.5 million apps in the such as VPN and single sign-on App Store and $40B paid to developers Built-in Microsoft Exchange Touch ID for biometric security support for email, calendars, and contacts The State of iOS Mobility in the Enterprise in the Enterprise Why Choose iOS For Your Retail Organisation Businesses are not choosing just any mobile technology to support their workforce. They are adopting iOS at increasing rates because it is preferred by users, easy to manage and secure. By putting iPad and iPhone into the hands of employees, organisations of all shapes and sizes pave the way for better engagement, enhanced business practices, and greater output of creative and innovative work. A consistent, best-in-class experience. iOS can be automatically updated, so you’ll always be on top of the latest security releases, and it won’t compromise the availability of any of your corporate apps - it’ll stay compatible, year in and out. A great experience for your IT team, your store staff, and your customers. How Many Businesses Choose iOS? The 2017 Jamf Managing Apple Devices in the Enterprise Survey1 76% 93% reveals nearly all enterprise IT professionals say their internal teams of organisations of respondants say saw a 76% year over year increase saw an increase in it’s easier to deploy in iPad and iPhone usage within their environment. Additionally, 93% iPhone and iPad in iPhone or iPad over believe it’s easier to deploy iPhone their environment another platform and iPad over any other platform. Source 1 - Jamf https://resources.jamf.com/documents/books/managing-apple-devices-in-the-enterprise.pdf The State of iOS Mobility in the Enterprise in the Enterprise Leverage iOS to Transform Business Processes According to a theory proposed by American psychologist Process Abraham Maslow, all humans have the same fundamental To transcend what is possible in business, needs. Basic needs (food, clothing and shelter) must be met the most innovative companies are not only before an individual is motivated to advance to a higher level of investing in hardware, but also in custom needs, such as love and self-esteem. In other words, constant apps to transform their business processes. betterment can only be achieved when certain needs are This can be done through IBM’s MobileFirst program, Business-to-Business (B2B) apps mastered. or in-house enterprise apps. Maslow’s hierarchy of needs serve as an analogy for what Transactions is possible in business with iOS. Device deployment and The rich App Store ecosystem with millions communication are the basic needs of any business. However, of apps offers opportunities to better iOS is so much more. It is a gateway to industry transformation. conduct mobile transactions. Examples As businesses look to maximise productivity and customer include Square and Salesforce1 to process satisfaction, iOS apps are a mechanism to streamline credit card transactions or submit a communications, improve transactions and transform business purchase order to close a deal. App Store app deployment is crucial to unlocking the processes. full potential of iOS devices. Communication Once devices are in the hands of users, IT needs to enable basic communications for them. This includes access to corporate email, Wi-Fi and VPN settings—all without adding unnecessary bloat. Deployment Organisations need to tackle the business problem of deployment, device configurations and inventory. This is the lowest layer of the pyramid and the foundation for any organisation looking at significant quantities of iOS devices. Mobile Device Management MDM Definition and Helpful Terms Overview What is MDM? Mobile device management (MDM) is Apple’s framework for managing iOS. To effectively manage iOS devices and unleash their full potential, organisations require an equally powerful MDM solution. From deploying new devices and gathering inventory, to configuring settings, managing apps, or wiping data, MDM provides a complete toolset to address large-scale deployments and ensure device security. Deployment Inventory Configuration Management App Security Profiles Commands Deployment and Privacy Mobile Device Management MDM Definition and Helpful Terms Overview The Architecture for MDM APNS Apple Push Notification Server When you send commands to Apple devices, your MDM server communicates with Apple’s Push Notification Server (APNS). Apple’s server maintains a constant connection to devices so you don’t have to. Devices communicate back to the MDM server and receive the commands, configuration profiles or apps you send it. Mobile Device Management Deployment Overview Deployment Methods Before you can use MDM to manage your iOS devices, you first have to enrol them. For iPad or iPhone, an MDM tool allows you to easily enrol devices into management, consistently distribute apps and content, and set up security and access profiles. There are several methods to enroll an Apple mobile device, including enrolment via Apple Configurator, a URL or Apple’s Automated MDM Enrolment program. Deployment Methods Description User Experience Supervision Best For User receives shrink- Apple Business wrapped box, and Over-the-air automatic Sending devices Manager's Automated the device is Yes–wirelessly enrolment directly to end users MDM Enrolment automatically configured Program when turned on Enrolment through a N/A—IT manages this Shared-models and Mac app that connects process and hands Yes—wired Apple Configurator carts to devices via USB devices to users User visits a specific Devices currently in the Over-the-air manual URL to automatically No field that need to be User Initiated via URL enrolment configure their device enrolled or BYOD Supervision Supervision is a special mode Examples of Supervision-only Commands: of iOS that enables deeper • Disable App Store management by an MDM server. A • Disable Safari growing number of configurations • Disable modifying wallpaper are only available if a device is • Disable adding email supervised. It is recommended that accounts Plus many more... corporate-owned devices are put • into supervision mode. Mobile Device Management Deployment Overview Best practice: Zero-Touch Deployments with MDM Sign up for Apple As a user turns their Device receives Business Manager via iOS device on for the configurations and Apple’s website. first time, the device apps scoped to it, and will automatically be the user is brought to Jamf can automatically enroled—no additional the Home screen. The configure your iPad. interaction is needed. device is now managed and configured—all without IT having to touch it! 1 2 3 4 5 Purchase devices and Device enrolls with the link them to your Apple MDM server. Prepare Business Manager any configuration account. Ship them profiles and apps you’d directly to users. like to apply to devices. Mobile Device Management Overview Inventory MDM solutions are capable of querying an iOS device to collect a large amount of inventory data, ensuring you always have up to date device information to make informed management decisions. Inventory can be collected from a device at various intervals, and includes information, such as serial number, iOS version, apps installed and much more. Examples of Data Collected with MDM Hardware Details Software Details • Device Type • iOS Version • Device Model • List of Apps Installed • Device Name • Storage Capacity • Serial Number • Available Space • UDID • iTunes Store Status • Battery Level Management Details Additional Details • Managed Status • Profiles Installed • Supervised Status • Certificates Installed • IP Address • Activation Lock Status • Enrolment Method • Purchasing Information • Security
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