Information for Deaf People in Barnsley Important Services and How to Contact Them
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Information for Deaf People in Barnsley Important services and how to contact them 1 For enquiries, payments and complaints about all Council services Barnsley Connects Service Barnsley Town Centre Telephone Civic Hall, Eldon Street 01226 775656 Barnsley, S70 2JL Opening Hours Fax In person - 01226 773099 Monday to Friday 9am to 5pm Telephone - Minicom 24 hours, 7 days a week 01226 772772 Interpreters Email Please contact the service to book an [email protected] interpreter in advance. An interpreter is also available on a drop-in basis every Friday morning Internet (10am to 12 noon) at the Civic. www.barnsley.gov.uk The service also operates from a range of centres located throughout the borough, where customers can speak to an Information Services Officer face to face. There are no payment facilities at these offices however. Athersley Cudworth Units 5/6, The Laithes Shopping Centre The Cudworth Centre Carlton Street Laithes Lane, Barnsley, S71 3AD Cudworth, Barnsley, S72 8SU Dearne Hoyland Dearne Service Centre, 8 -10 Barnsley The Hoyland Centre, High Street Road, Goldthorpe, Rotherham, S63 9NF Hoyland, Barnsley, S74 9AF Mapplewell Penistone Mapplewell & Staincross Village Hall Penistone Town Hall, Shrewsbury Road Darton Lane, Barnsley, S75 6AL Penistone, Barnsley, S36 6DY Royston Wombwell Royston Learning Centre, The Grove, Sta- Town Hall, High Street, Wombwell tion Road, Royston, Barnsley, S71 4EP S73 0AW 2 Support to live in the community For advice, assessments and Telephone: 01226 775480 support Fax: 01226 775481 Central Team Adult Social Services Worsbrough Primary Care Centre West Street, Worsbrough, S70 5DJ Telephone: 01226 775656 Telephone: 01226 648010 Minicom: 01226 787856 Fax: 01226 770408 Interpreters Dearne Team Please contact the service to book an Goldthorpe Primary Care Centre, interpreter in advance. Goldthorpe Green, Goldthorpe, S63 9EH Opening Hours Telephone: 01709 886219 Monday to Friday, 9-5pm. Fax: 01709 886283 Contact your local office Emergency Duty Team North East Team For emergencies outside of office hours. Cudworth Primary Care Centre, Carlton Street, Cudworth, S72 8SU Opening Hours Mon to Fri: 5pm to 8:45am Telephone: 01226 775901 Saturday, Sunday and Bank Holidays 24 hrs Fax: 01226 715253 Telephone: 0844 984 1800 South West Team Town Hall, Shrewsbury Road, Penistone, S63 6DY Complaints Telephone: 01226 774242 Telephone: 01226 772433 Fax: 01226 761019 Minicom: 01226 787856 North West Team Fax: 01226 772515 Unit 7, Burleigh Court, Burleigh Street, S70 1XY 3 Support to live in the community Assessment and loan of equipment to help you in your home (Minicoms, flashing or vibrating alarms or door bells, baby cry alerts) Equipment and Adaptations Telephone 01226 775800 Minicom 01226 787856 Mobile SMS message 07825 45488 (Mon-Thurs 9am-3pm only) Fax 01226 772093 Interpreters Please contact the service to book an interpreter in advance. Address Sensory impairment services Po Box 679, Barnsley , S70 8JE Email [email protected] Opening Hours Monday to Friday 9-5pm 4 Advice and information Online On social security benefits www.dialbarnsley.org.uk [email protected] Welfare Rights Service Write to 9 Doncaster Road , Barnsley S70 1TH Telephone Opening Hours 01226 772360 Monday to Thursday 9am-4pm Minicom Friday 9am-2pm 01226 772772 Fax On housing, debt, benefits 01226 772450 Citizens Advice Bureau (CAB) Email [email protected] Telephone Advice Line: Interpreters 08444 111 444 Please contact the service to book an interpreter in advance. Advice Line BT Text Relay: 08444 111 445 Write to The Welfare Rights Service, PO Box 634 Fax Barnsley, S70 9GG 01226 209909 For disabled people Interpreters Please contact the Bureau to book an interpreter in advance. Disability Information Online advice Advice Line www.barnsleycab.org.uk Telephone / Text Relay (Typetalk) Write to 01226 240273 Barnsley CAB, 1 Shambles Street Barnsley, S70 2SQ Fax Opening Hours 01226 287269 Monday 10.00 – 3.00 Tuesday 10.00 – 3.00 SMS Messages Wednesday 10.00 – 3.00 07800432398 Thursday No Service Friday 10.00 – 12.30 Interpreters Please contact the Bureau to book an interpreter in advance. 5 Advice and information Interpreters For older people We can book a BSL or Lipreader Interpreter for meetings that have been previously arranged. Age UK Address Telephone Family Information and Involvement 01226 776820 Officer, Early Childhood Services, PO BOX 679, Barnsley S70 9JE Fax Opening Hours 01226 776823 Monday to Friday 9.00am to 5.00pm Internet www.ageukbarnsley.org.uk Email [email protected] Interpreters Please contact the service to book an interpreter in advance. Address Age UK Barnsley, Queens Court, Regent Street South, Barnsley, S70 2EG Opening Hours Monday to Friday 10a.m to 3p.m For families Family Information Service Telephone 0800 0345 340 Email [email protected] SMS messages 07624 809924 6 Education, Learning and Training For books, information, and DVD’s Interpreters Access to computers and help with Please contact the service to book an the internet interpreter in advance. Address Libraries Barnsley MBC Adult & Family Learning The Eldon Centre, Eldon Street North Barnsley, S71 1LQ Telephone / Text Relay (Typetalk) 01226 773930 Work training, qualifications, English Email and Maths, sign language training, [email protected] learn new skills. Interpreters Please contact the service to book an Barnsley College interpreter in advance. Telephone / Text Relay (Typetalk) Address 01226 216216 Central Library, Shambles Street Barnsley, S70 2JF Email Opening Hours – Central Library [email protected] Monday 9.30am - 7pm Internet Tuesday 9.30am - 5.30pm www.barnsley.ac.uk Wednesday 9.30am - 7pm Interpreters Thursday 9.30am - 5.30pm Please contact the service to book an Friday 9.30am - 5.30pm interpreter in advance. Saturday 9.30am -4pm Address Church street, Barnsley, S70 2YW info Adult and Family Learning Telephone / Text Relay (Typetalk) 01226 775270 Email [email protected] 7 Council Tax Berneslai Homes Service information Service information i We send Bills and collect Council Tax for Manages 19,500 properties and provides i around 105,000 households in Barnsley. all the landlord services to the council Contact the service to: tenants in Barnsley. • Pay your Bill or set up a direct debit, Responsibilities include: • Ask questions about your Council Tax • Rent Collection; Bill. • Arrears Recovery; • To apply for any discounts, reliefs or Repairs and Maintenance; exeptions you may be entitled to. • • To notify of a change of address or • Dealing with Empty Properties; and change of circumstance that may • All tenancy matters. affect your Bill. • Tell us if you are having difficulty paying your Bill - we will discuss Telephone / Text Relay (Typetalk) suitable alternative payment 01226 775555 Monday to Friday 8am - 8pm arrangements with you. Saturday 8am - 1pm Repairs Telephone 01226 787878 Council Tax 01226 774774 24 hrs 7 days a week Recoveries 01226 774696 Fax Minicom 01226 772799 01226 772772 Monday to Friday 8.45am-5pm Interpreters Fax Please contact the service to book an 01226 773937 interpreter in advance. Email Email [email protected] Customer services [email protected] Interpreters General Enquiries Please contact the service to book an [email protected] interpreter in advance. Rents [email protected] Address Benefits and Taxation, Write to PO Box 63, Berneslai Homes, P.O Box 627 Barnsley S70 2TJ Barnsley, S70 9FZ Opening Hours – Barnsley Connects Monday to Friday 9.00am to 5.00pm 8 NHS Direct Service information NHS Direct is the health advice and i information service provided by the National Health Service (NHS) for residents and visitors in England, with advice offered 24 hours a day, every day of the year through telephone contact on the national 0845 46 47 number Telephone / Text Relay (Typetalk) 08 45 46 47 Internet www.nhsdirect.nhs.uk Smart Phones Apps for iPhone and Android smart phones are available. Mobile website. Opening Hours 24 hours a day, every day of the year. 9 Interpreters NHS Barnsley Please contact the service to book an interpreter in advance. Service information i NHS Barnsley is responsible for ensuring Write to everyone in Barnsley has access to a For complaints about choice of high quality health services. GPs, We fund doctors, dentists, pharmacists, ∗ Opticians, opticians, community health and ∗ Pharmacists, hospital services. ∗ Dentists We can help you find the right local NHS ∗ NHS Barnsley services for you, so you receive the Longfields Court, Middlewoods Way support you need. Wharncliffe Business Park, Carlton Barnsley S71 3GN Telephone / Text Relay (Typetalk) NHS Barnsley South West Yorkshire 01226 730000 Complaints relating to GP, Dentists, Partnership Foundation Trust Pharmacies, Opticians 01226 43 3750 We provide a range of community, mental health and learning disability Complaints relating to mental health or community services services to the people of Barnsley, Cal- 01226 434175 derdale, Kirklees and Wakefield. Emergency Dental Line Our customer services team handle any 0845 1550845 general enquiries or information Improving Access to Psychological requests as well as comments, Therapies complaints, concerns and compliments 01226 435776 about Trust services. They also deal with Freedom of Information (FOI) requests. Mental Health Services