Year Book 2019–2021 Free Service Information Guide (See Our Appeal on Page 5)
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DementiaFirst-Aid friend trained First-Aid trained (Independently owned and operated franchise business) www.drivingmissdaisy.co.ukFirst-Aid trained (Independently owned and operated07525 franchise 873 business) 089 www.drivingmissdaisy.co.uk (Independently owned and operated franchise business) www.drivingmissdaisy.co.uk DBS checked We’re family when familyFully Licensed can’t be there Dementia friend First-Aid trained (Independently owned and operated franchise business) www.drivingmissdaisy.co.uk Companion Driving Service We offer a safe, friendly and reliable community companion driving service for the elderly and anyone who is unable to drive but wishes to remain independent. We have a wheelchair accessible vehicle and can help if you: • Would like to go shopping or have several stops to make • Have a hospital, doctor’s or hairdressing appointment to keep Are visiting family or friends Dementia who Friendslive locally or some distance away • First-Aid trained • Would like to go on a social outingFully licensed with others (Independently owned and operated franchise business) • Need an airport or train stationwww.drivingmissdaisyUK.co.uk drop off and collection Call Katherine Eglington for Malvern and surrounding areas Book your Daisy! 07525 873 089 DBS checked Fully Licensed Dementia friend First-Aid trained (Independently owned and operated franchise business) www.drivingmissdaisy.co.uk Malvern Day Care Dementia Day Care with a family feel For exceptional dementia day care visit Friends of the Elderly’s Malvern Day Care service. Contact us today for a friendly chat about how we can support you. 01684 218 281 [email protected] www.fote.org.uk Registered charity no 226064 1 BEFRIENDING and PHONE-A-FRIEND SERVICE This is a service offering a life line for the elderly within the Malvern Hills District who may feel lonely and vulnerable. Befriending Are you lonely, feeling isolated? Then call us and we will arrange for one of our volunteers to visit you in your home, providing companionship and improving your wellbeing. Phone a friend Alternatively, if you would prefer it, we could ring you on a regular basis for a chat to see how you are. For more information about these services please contact: Charmain Selkirk, Co-Ordinator, on 01684 560585 or [email protected] Malvern Computers IT Support HOME & BUSINESS REPAIR, MAINTAIN, INSTALL AND ADVISE 01684 561849 or 07852 474673 email: [email protected] www.malvern-computers.co.uk 2 WELCOME Welcome to the 2019–20 Age UK Malvern & District Year Book. As always we aim to provide up to date information on a range of services and activities across the District that we think are likely to be of a particular interest and relevance to residents. Once again our grateful thanks go to the advertisers whose input has largely enabled us to provide this book free of charge to its readers (but please see our appeal on p.5). Grateful thanks are also due to Aspect Design for their support and unstinting help, and to our volunteers and contributors who ensure that the information in the book is as up to date as we can make it. Thanks also to those of you who have taken the time to let us know what you thought was good, or not so good, about last year’s book and what we might do to improve it; your feedback has been incorporated into this edition. We do hope you find the information you need but if not please feel free to contact us and we’ll do our best to help. Happy reading! AGE UK MALVERN and DISTRICT Contact us at our offices Monday, Tuesday and Thursday: 10am–3pm Wednesday and Friday l0am–1pm Address: Great Malvern Railway Station, Station Approach, Malvern, Worcs. WR14 3AU Tel: 01684 560666 Email: [email protected] Web: www.ageukmalvern.org.uk Fax: 01684 891063 3 EMERGENCY NUMBERS Police/Fire Brigade/Ambulance: 999 Electricity (24 hour power loss helpline): 0800 6783105 Gas (e.g.. if you smell gas): 0800 111999 OTHER USEFUL NUMBERS Police non-emergency (24 hour service): 101 Smoke Alarm and Fire Safety Check: 0800 0321155 Severn Trent Water: 0800 7834444 Adult Social Care / Safeguarding: 0905 768053 Malvern Hills District Council: 01684 862151 Age UK Malvern Office: 01684 560666 Age UK Tenbury Wells Office: 07494 762138 Age UK Malvern Handyperson: 01684 899003 Age UK Malvern, Footcare: 01684 565829 Age UK Malvern, Happy Home Workers: 01684 565829 Age UK Shop: Malvern 01684 568127 Tenbury Wells 01584 810209 Visiting (Befriending) Service 01684 560585 PERSONAL USEFUL NUMBERS 4 AGE UK MALVERN & DISTRICT: AN APPEAL Age UK Malvern & District is a small local charity providing services to people in need and over the age of 50 in the Malvern Hills District. Although we are affiliated to the national Age UK charity and provide services under that name we are based in Malvern and provide services purely on a local level. To many local people those services are a life line, literally in some cases. In 2018/19 we received 5,028 separate enquiries for information and advice on a whole range of issues including benefits, estate planning, home help, loneliness, dementia and what to do when a loved one dies. We helped people across the district access well over £1,500,000 in benefit entitlement, largely for Attendance Allowance which pays for personal care and enables older people to maintain their independence, health and wellbeing for as long as possible. Our services are in demand and, with more people living longer that demand is only going to grow; it is estimated that by 2026 31% of the population of Malvern Hills District will be aged 65 or over. However, at the same time as demand is set to rise, securing funding for these services is getting harder. In recent years we have seen the levels of local authority funding shrink to virtually nothing and, as a charity providing services to the vulnerable and those in need, we aim to keep the costs of our charged for services to a minimum. We also work hard to minimise our costs e.g. by working in partnership with other organisations to share costs, and regularly review ways to diversify and increase our income from alternative sources, all of which brings us to this appeal. Could you make a donation to Age UK Malvern and help secure the future of these vital services? As an example, a donation of £25.00 would fund one advice session which could potentially result in an older vulnerable person receiving up to £87.65 per week, or £4,542.20 a year, in Attendance Allowance. This makes a massive difference to the individual, but don’t just take our word for it, take the word of one our many clients: ‘Thank you very much for your time and help during my recent visit.