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Home , Clifton upon Teme, Great Malvern, Great Witley, Knightwick, Malvern Link, Tenbury Wells

Year Book 2019–2021 Free Service Information Guide (see our appeal on page 5)

Working for Older People Throughout the District

Registered Charity No. 1143090 We’re family when family can’t be there We’re family when family We’reWe’re family family when when family family can’t be there can’tcan’t be therebe there

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(Independently owned and operated franchise business) www.drivingmissdaisy.co.uk

Companion Driving Service We offer a safe, friendly and reliable community companion driving service for the elderly and anyone who is unable to drive but wishes to remain independent. We have a wheelchair accessible vehicle and can help if you: • Would like to go shopping or have several stops to make • Have a hospital, doctor’s or hairdressing appointment to keep Are visiting family or friends Dementia who Friendslive locally or some distance away • First-Aid trained • Would like to go on a social outingFully licensed with others (Independently owned and operated franchise business) • Need an airport or train stationwww.drivingmissdaisyUK.co.uk drop off and collection Call Katherine Eglington for Malvern and surrounding areas Book your Daisy! 07525 873 089

DBS checked Fully Licensed Dementia friend First-Aid trained

(Independently owned and operated franchise business) www.drivingmissdaisy.co.uk Malvern Day Care Dementia Day Care with a family feel

For exceptional dementia day care visit Friends of the Elderly’s Malvern Day Care service.

Contact us today for a friendly chat about how we can support you.

01684 218 281 [email protected] www.fote.org.uk Registered charity no 226064 1 BEFRIENDING and PHONE-A-FRIEND SERVICE This is a service offering a life line for the elderly within the District who may feel lonely and vulnerable. Befriending Are you lonely, feeling isolated? Then call us and we will arrange for one of our volunteers to visit you in your home, providing companionship and improving your wellbeing. Phone a friend Alternatively, if you would prefer it, we could ring you on a regular basis for a chat to see how you are. For more information about these services please contact: Charmain Selkirk, Co-Ordinator, on 01684 560585 or [email protected]

Malvern Computers

IT Support HOME & BUSINESS

REPAIR, MAINTAIN, INSTALL AND ADVISE 01684 561849 or 07852 474673 email: [email protected] www.malvern-computers.co.uk

2 WELCOME Welcome to the 2019–20 Age UK Malvern & District Year Book. As always we aim to provide up to date information on a range of services and activities across the District that we think are likely to be of a particular interest and relevance to residents. Once again our grateful thanks go to the advertisers whose input has largely enabled us to provide this book free of charge to its readers (but please see our appeal on p.5). Grateful thanks are also due to Aspect Design for their support and unstinting help, and to our volunteers and contributors who ensure that the information in the book is as up to date as we can make it. Thanks also to those of you who have taken the time to let us know what you thought was good, or not so good, about last year’s book and what we might do to improve it; your feedback has been incorporated into this edition. We do hope you find the information you need but if not please feel free to contact us and we’ll do our best to help. Happy reading!

AGE UK MALVERN and DISTRICT Contact us at our offices Monday, Tuesday and Thursday: 10am–3pm Wednesday and Friday l0am–1pm Address: Railway Station, Station Approach, Malvern, Worcs. WR14 3AU Tel: 01684 560666 Email: [email protected] Web: www.ageukmalvern.org.uk Fax: 01684 891063

3 EMERGENCY NUMBERS Police/Fire Brigade/Ambulance: 999 Electricity (24 hour power loss helpline): 0800 6783105 Gas (e.g.. if you smell gas): 0800 111999

OTHER USEFUL NUMBERS Police non-emergency (24 hour service): 101 Smoke Alarm and Fire Safety Check: 0800 0321155 Severn Trent Water: 0800 7834444 Adult Social Care / Safeguarding: 0905 768053 Council: 01684 862151 Age UK Malvern Office: 01684 560666 Age UK Office: 07494 762138 Age UK Malvern Handyperson: 01684 899003 Age UK Malvern, Footcare: 01684 565829 Age UK Malvern, Happy Home Workers: 01684 565829 Age UK Shop: Malvern 01684 568127 Tenbury Wells 01584 810209 Visiting (Befriending) Service 01684 560585

PERSONAL USEFUL NUMBERS

4 AGE UK MALVERN & DISTRICT: AN APPEAL Age UK Malvern & District is a small local charity providing services to people in need and over the age of 50 in the Malvern Hills District. Although we are affiliated to the national Age UK charity and provide services under that name we are based in Malvern and provide services purely on a local level. To many local people those services are a life line, literally in some cases. In 2018/19 we received 5,028 separate enquiries for information and advice on a whole range of issues including benefits, estate planning, home help, loneliness, dementia and what to do when a loved one dies. We helped people across the district access well over £1,500,000 in benefit entitlement, largely for Attendance Allowance which pays for personal care and enables older people to maintain their independence, health and wellbeing for as long as possible. Our services are in demand and, with more people living longer that demand is only going to grow; it is estimated that by 2026 31% of the population of Malvern Hills District will be aged 65 or over. However, at the same time as demand is set to rise, securing funding for these services is getting harder. In recent years we have seen the levels of local authority funding shrink to virtually nothing and, as a charity providing services to the vulnerable and those in need, we aim to keep the costs of our charged for services to a minimum. We also work hard to minimise our costs e.g. by working in partnership with other organisations to share costs, and regularly review ways to diversify and increase our income from alternative sources, all of which brings us to this appeal. Could you make a donation to Age UK Malvern and help secure the future of these vital services? As an example, a donation of £25.00 would fund one advice session which could potentially result in an older vulnerable person receiving up to £87.65 per week, or £4,542.20 a year, in Attendance Allowance. This makes a massive difference to the individual, but don’t just take our word for it, take the word of one our many clients: ‘Thank you very much for your time and help during my recent visit. I am very pleased to report that I now have a Blue Badge and am receiving Attendance Allowance. These will help me and my daughter enormously and would not have been achieved without your advice’ You don’t have to donate £25.00 though, you could donate more! Or less! However much you decide to donate it all helps and we are enormously grateful.

5 Lastly if you are UK tax payer please complete the Gift Aid form below and send it in with your donation. That enables us to claim the tax back making your donation worth an extra 25% to us, which is invaluable. Thank you for taking the time to read this appeal. We hope you find the Year Book a great help and may we take this opportunity to thank you in advance for your kind and generous donation.

Great Malvern Station Station Approach Great Malvern WR14 3AU

GIFT AID DECLARATION Name and address of donor (in capitals please):

Title...... Forename & Surname......

Address......

......

...... Post code ......

I want you to treat this donation of £...... which I have made to you, Age UK Malvern & District on

Date...... Month...... Year...... and all donations I make to you hereafter, until I notify you otherwise as Gift Aid Donations

Signature of donor...... Date ...... Notes to donor: You must pay an amount of income tax and / or capital gains tax at least equal to the tax the charity reclaims on your donations in the tax year to 5th April (currently 25p for each £1 you give). You can cancel this declaration at any time by notifying the charity. If in the future your circumstances change and you no longer pay tax equal to the tax that the charity reclaims, please cancel your declaration. Please also notify the charity if you change your name or address. Working for all older people – registered charity No 1143090

6 ACTIVITY REFERRAL Alterations SCHEME Age UK Malvern runs a Handyperson Scheme covering minor repairs and Malvern Splash is offering a tailored alterations. If interested please call: activity programme for individuals 01684 899003. who may be suffering from chronic conditions or just need that extra little ADULT EDUCATION support to start exercising to improve their healthy lifestyle. Patients are SOUTH referred onto the scheme via their GP. COLLEGE This 12 week programme aims to South Worcestershire College offers a motivate people into changing their variety of courses suitable for people lifestyle to include an increase in of all ages and talents. They aim to physical activity and a healthy diet, help their students achieve new skills improve mobility, mental health and or knowledge through enjoyment. well being and help people to make For the current prospectus or further new friends, For more information details call: 01684 565351 or email about the programme itself please info@.co.uk or 0300 4560047 contact Mark Cawthorne (Fitness Manager) at Malvern Splash. ADVOCACY, Tel: 01684 893423 ONSIDE INDEPENDENT Email: Onside Independent Advocacy trains [email protected] volunteers to act as advocates for ADAPTATIONS people with a health problem or disability. Advocates do not provide TO THE HOME advice but help you to access Assessment and Advice information, to fill in forms, or to express your views at care meetings etc. The Community Occupational Therapy Service offers an assessment and Connected plus Mentoring/Visiting. advice service to disabled people Tel: 01905 27525 or email: living at home on matters relating [email protected] to practical difficulties in daily living. AFFORDABLE WARMTH The provision of equipment and adaptations to the home would be In Malvern Hills we are lucky to have considered. specific projects that support residents who find themselves in fuel poverty. For further details ring the Firstly, there is an Affordable Warmth Occupational Therapist between Grant that can be used towards the 9.30am–1pm. cost of heating, i.e. radiators, loft and Tel: 01905 681637 cavity wall insulation and clearance. To find out if you are eligible for a grant contact:

7 Email: [email protected] AgeUKIG13 Advice for carers. Tel: 01684 560666 AgeUKIG14 Staying steady. Secondly, Act on Energy who are our AgeUKIG15 Bladder and bowel local energy advice centre. Information problems. is provided to help residents AgeUKIG17 Adapting your home. understand current bills, access to AgeUKIG21 Powers of attorney. social tariffs and energy-saving tips. AgeUKIG23 Getting help at home. For more information please contact AgeUKIG24 Healthy living. Act on Energy on 0800 988 2881 AgeUKIG27 Winter wrapped up. AGE UK INFORMATION AgeUKIG30 Save energy, pay less. AgeUKIG31 Wills and estate planning. Booklets, Fact Sheets, AgeUKIG32 Bereavement. Catalogues and Specialist AgeUKIG38 Healthy eating. Books AgeUKIG43 More money in your pocket. Age UK produce a wide and diverse AgeUKIG44 In the driving seat. range of publications which can be acquired through the Malvern office. AgeUKIG45 Look after yourself. AgeUKIG47 Care for someone with The range includes: Fact Sheets, dementia. Information Sheets and Guides. AgeUKIG48 Living with early stage Booklets on legal and health issues, dementia. mobility aids and equipment – all AgeUKIG49 Allowance attendance. available from the Malvern office. Tel: AgeUKIG50 Pension Credits. 01684 560666 AgeUKIG51 Thinking about end of Age UK’s fact sheets cover many of life. the problems of concern to older AgeUKIG52 Carer’s Allowance. people. They fill the gap between their AgeUKIG53 State Pension. regularly updated annual publications AgeUKIG54 Council Tax support. and cover changes which take place AgeUKIG55 At home with dementia. during the year. Enquiries via the AgeUK1G56 Your mind matters office. AgeUKIG57 Getting help with debt. Tel 01684 560666 AgeUKIL1 Staying cool in a Information Guides heatwave. AgeUKIG01 Staying safe. AgeUKIL4 Internet security. AgeUKIG02 Lesbian, gay or bisexual. AgeUKIL5 Care home checklist. AgeUKIG03 When someone dies. AgeUK1L6 – Equity release AgeUKIG05 Avoiding scams. AgeUKIL8 How to be an executor. AgeUKIG06 Care homes. AgeUKIL7 Home safety checker. Strength and balance AgeUKIG07 Your hospital stay. exercises for healthy AgeUKIG08 Housing options. ageing. AgeUKIG10 Useful contacts. 8 Information guide FS40 Deprivation of assets in social catalogue. care. Factsheets FS41 How to get care and support. Later life in the UK. FS42 Disability equipment and home FS1 Help with heating costs. adaptations. FS2 Buying retirement housing. FS43 Getting legal advice. FS5 Dental care – NHS and private FS44 NHS services. treatment. FS46 Paying for care and support at FS6 Finding help at home. home. FS7 Making a Will. FS48 Pension Credit. FS8 Council and housing association FS49 The Social Fund, Advances housing. of Benefit and Local Welfare FS9 Anti-social behaviour in Provision. housing. FS55 Carer’s Allowance. FS10 Paying for permanent residential FS56 Guide to benefits for people care. under Pension Credit age. FS12 Planning for retirement FS58 Paying for short term and money and tax. temporary care in a care home. FS14 Dealing with an estate. FS59 How to resolve problems and FS16 Transgender issues in later life. make a complaint about social FS17 Housing Benefit. care. FS19 State Pension. FS61 Help with health costs. FS20 NHS continuing healthcare and FS62 Deprivation of Liberty NHS-funded nursing care. Safeguards. FS21 Council Tax. FS63 Finding private rented accommodation. FS22 Arranging for someone to make decisions on your behalf. FS64 Specialist housing for older people. FS24 Personal budgets & direct payments in adult social care. FS65 Equity release. FS25 Returning from abroad. FS66 Resolving problems and making a complaint about NHS care. FS27 Planning for a funeral. FS67 Home improvements and repairs. FS29 Finding, choosing and funding care home accommodation. FS68 Tenants rights: security of tenure. FS34 Attendance Allowance. FS69 Water advice. FS35 Tenants rights: rent. FS71 Park Homes. FS37 Hospital discharge FS72 Advance decisions, advance arrangements. statements and living wills. FS38 Property and paying for FS74 Challenging welfare benefit residential care. decisions. FS39 Paying for care in a care home if FS75 Dealing with debt. you have a partner. FS76 Intermediate care and re-ablement. 9 FS78 Safeguarding older people from connected, via your telephone line, abuse and neglect. to Worcestershire TeleCare’s specially FS79 Equality, discrimination and The trained staff who will be able to deal Public Sector Equality Duty. with an emergency, give advice or FS82 Getting the best energy deal. contact friends or relatives on your behalf. For further information call: FS87 Personal Independence Telecare: 0345 1301469 Payment (PIP) & Disability Living Age UK: 0800 011 3846 Allowance (DLA). Careline: 0800 101 3333 FS89 Homelessness. FS91 Pension freedom & benefits. ALCOHOL FS92 Universal Credit For more information and guidance AGE UK MALVERN on the safe limits of alcohol please visit www.nhs.uk DISABILITY SHOP From time to time Age UK receive ARTHRITIS second hand equipment for use There are over 200 different forms of within the home e.g. bathing aids or arthritis and related conditions with out and about e.g. walking aids etc. osteo and rheumatoid being the most If you need equipment or indeed if common. you have equipment surplus to your requirements, please contact us on: ARTHRITIS CARE 01684 560666. & RESEARCH ALARMS UK-wide voluntary organisation offering practical advice and emotional support Individual Units to those with arthritis and related Worcestershire TeleCare, and Age conditions. Their magazine Inspire UK Personal Alarms provide a service addresses ongoing issues around designed to enable people to continue access to treatments, attitudes to living independently in their own arthritis, mobility and access all written homes, safe in the knowledge that by people who endure arthritis. They help is available 24 hours a day, 365 run pain management and personal days a year. development courses and offer practical, confidential support from A personal alarm is a system that their helplines team. Membership and you can control by pressing either a donations welcome but free information button on the main alarm unit or on available. a conveniently sized pendant that you carry around with you. The alarm can For more information contact: also be activated automatically if you 0300 7900 400 suffer a fall, using a device known Website: www.arthritiscare.org.uk as a Fall Detector. When your alarm is activated you are automatically

10 BEFRIENDING AND scale up to £16,000 – this could PHONE A FRIEND SERVICE make you eligible for lower Council Tax or help with your rent. There are This is a service offering a life line for the a number of variables so you need to elderly within the Malvern Hills District, check your own particular situation. who may feel lonely and vulnerable. For Information leaflets and forms from further details see page 2. Malvern Hills District Council, The Library, Graham Road, Malvern. BENEFITS ADVICE The service responsible for pensions Income Tax and benefits for older people is Personal Tax Allowance known as the Department for Work and Pensions (DWP). The DWP is £12,500.00 responsible for the calculation and administration of a range of benefits Carer’s Allowance including Retirement Pension and Carer’s Allowance (CA) is a benefit many others. Call: 0800 7310469 paid to all people who spend at least 35 hours a week caring for a severely What can you claim as an disabled person. It does not matter older person per week? whether you live with the person you For up-to-date information on benefits care for or live somewhere else. Since please ring Age UK Malvern & District October 2002 there is no upper age office on 01684 560666 limit for CA. To qualify you must be caring for someone who either Help PIP: 0800 9172222 receives:

Pension Credits 1. Attendance Allowance. 2. Disability Living Allowance care People aged 65 and over who are in paid at the middle or highest rate. receipt of a state pension and have 3. Constant Attendance Allowance made modest arrangements for their paid with War Pensions or retirement (for example through a Industrial Disablement Benefit. pension or savings), may be entitled to 4. Personal Independence Payment Pension Credit. either rate of the daily living To apply, call the Pension Credit Claim component. Line on 0800 99 1234, or for more For more information contact the information contact Age UK Malvern office. Tel: 01684 560666 office on 01684 560666. Further Information Council Tax Support or Housing Benefit The above is simply an indication of those benefits with particular If you have a low income and/or application to many older people savings below £10,000 – on a sliding

11 but of course there are other benefits you use your own personal 4 digit PIN dependant on personal circumstance (Personal Identification Number). to which you may be entitled to claim. For information or help call us at the Check! Every year more than £1 office. Tel: 01684 560666. billion benefits goes unclaimed. You might be entitled to additional income BEREAVEMENT which could improve the quality of your life. Get further information Age UK Malvern from: Have a number of leaflets and fact Age UK Malvern for a range of sheets regarding bereavement contact information leaflets, forms and help to the office on 01684 560666. apply for Attendance Allowance etc. Bereavement Register The Citizens Advice Bureau (see ‘CAB’ entry) for a range of help. The Bereavement Register removes names and addresses of the deceased Pension Payments – how you from companies mailing lists and get your pension databases to prevent unnecessary distress to relatives. You can register by There are three ways in which you calling the Bereavement Register on: may receive your pension: 02070 896403 or pick up a leaflet from your local funeral director. Current Bank Account This is for people who already have BOOKS ON a bank account or wish to open one. PRESCRIPTION Pensions and other benefits are then Worcestershire County Libraries paid in there automatically and the and Learning Service are working in payment day will remain the same. partnership with Worcestershire NHS, Basic Bank Account to provide quality self-help information to enable you to manage your health This is a new type of account being through reading. A prescription for a offered by all the main high street recommended book is issued by your providers aimed largely at people doctor or health professional, and can who do not have a current bank be exchanged for a book at your local account. Money can be drawn from library. For more information: the account in cash at Post Offices Web: www.worcestershire.gov.uk/libraries from April and from cash machines and over the counter at some banks. BREATHE EASY Post Office Card Account Breathe Easy is a support group for people living with lung disease and This is the ‘modern’ alternative to the their carers. It is supported by the pension and benefit book. It comes British Lung Foundation – the only with a swipe card for use with the PIN charity which provides information and pads installed on Post Office counters, support for people with lung disease,

12 and research into the prevention and easy, thanks to our link-up with the bus cure of all lung diseases. service. For further information call: Buses also run every 15 minutes to 03000 030555 Worcester and Worcestershire Royal Hospital Monday to Saturday, and BUS SERVICES every two hours on a Sunday. Most Monday to Saturday daytime services Information on this route are First – with an easy- For local and national route planning to-understand timetable and regular, and general information, Travel Line: easy-to-access buses. Buses run every 0871 2002233 ten minutes from 7am–7pm between Worcester Bus Station and Worcester Full details of bus and rail services in Royal Hospital. the county can be found in the library and tourist information office. You can also travel from Worcester to the Alexandra Hospital in Names of others can be found in the on First Service bus 350 Monday timetable book or Yellow Pages. to Friday. The bus will run seven Concessions, i.e. Bus Passes times a day, starting from Worcester Crowngate Bus Station and will serve If you are of retirement age or the Alexandra Hospital on its way to disabled and live in the Malvern Hills Redditch Bus Station. Most buses call District you are entitled to a bus pass in at Worcestershire Royal Hospital on free of charge which allows the holder the way. to travel for free anywhere in . You need to present a completed Christmas/Boxing Day: no service. All application form together with proof of other bank holidays as Sunday Service. retirement age or disability, to: Travel Line: 0871 2002233 The Hub, The Library, Graham Road, Malvern; or Upton Library; or Tenbury CAR BADGES Area Office in the Tenbury Wells The Blue badge Scheme is a European Library. replacement for the orange Badge This concession is only valid between Scheme. 9.30am–11pm Eligibility Criteria: If you need further information call a) Automatic. If you receive the high 01684 862151 rate mobility component of disability National Express offer a pass for 1 or living allowance (applied for if under 3 years which entitles the holder to 65) or if you receive a war pensioner’s a discount and access to occasional mobility supplement or you are special offers. registered blind (not partially sighted) Travelling to the hospitals in Worcester or you have a severe disability in both or Redditch from is upper limbs, regularly drive a motor vehicle but cannot turn the steering

13 wheel by hand even if that wheel is Tel: 03000 61 61 61 fitted with a turning knob. The CQC website gives a range of b) Discretionary. You may apply information related to care homes if you have a permanent and including access to the minimum substantial disability which means standards you can expect in any you are unable to walk or have very registered home. Web: www.cqc.org.uk considerable difficulty in walking. (People with a psychological disorder CARERS will not normally qualify unless their Information Website impairment causes very considerable, not intermittent, difficulty in walking) The most up to date information provided by the Government N.B. A badge holder can be a concerning support and benefits for passenger or a driver in their own or carers can now be found online at: someone else’s vehicle but it should www.direct.gov.uk only be displayed when the badge holder gets in/out of the vehicle. Adult and Social Care Otherwise the badge should not be Formerly known as Worcestershire displayed, neither should it whilst the Carer’s Unit. The unit provides car is moving. Misuse of the badge moderate to high level carer support can result in a fine. including Carers Assessment, Back Me For more information contact: Up scheme, Flexible Breaks, Practical MHDC, The Hub, The Library, courses and Carer Direct Payments. Graham Road, Malvern. Tel: 01905 768053 (option 2) Tel: 01684 862151 Web: www.worcestershire.gov.uk/cms/ or Age UK: 01684 560666 health-and-social-care/carers/carers- A badge expires after three years unit.aspx when re-application should be made The Worcestershire Integrated if you still consider yourself to meet Carers Hub the criteria. An independent source of information, CARE QUALITY advice and support for all adult carers COMMISSION (C.Q.C.) in Worcestershire. The CQC is an independent body W.I.C. provides information and which, from 1 April 2009, became support for carers through the exclusively responsible for the helpline, carer support groups, inspection, monitoring and regulation practical sessions and Caring With of health and social care in England. Confidence courses, Carers Emergency Card, newsletters and regular updates. You can contact them for lists of care homes in the area, to give feedback Polysec House, Blackpole Trading on care services, to access inspection Estate West, Hindlip Lane, Worcester reports or seek general advice on WR3 8TJ residential care. 24-hour helpline: 0300 0124272

14 Tel: 01905 751340 Boots UK Fax: 01905 457121 Malvern Retail Park, Roman Way, Email: [email protected] Malvern, Worcestershire WR14 1JQ Tel: 01684 573197 Carer Support Groups at: and 33–35, Church Street, Malvern, Malvern Worcestershire WR14 2AE At Clarence Park. Contact Maureen Tel: 01684 572905 Oliver: 07427 474776 Evans Pharmacy Tenbury Wells 231, Worcester Road, , Meet 2nd Tuesday of each month at Worcestershire WR14 1SU 1.30–3.30pm at Tenbury Wells Library Tel: 01684 575216 24 Teme Street. J Hoots Carer Talk Time Befriending Claremont House Pharmacy Contact Alison: 01905 751347 121, Church Street, Malvern, Worcestershire WR14 2AJ CATS PROTECTION Tel: 01684 575686 WORCESTER & DISTRICT Lloyds Pharmacy If you have found a cat, are looking 93–95, Road, for a new pet, could be a cat fosterer Malvern, Worcestershire WR14 3LT or help in the fostering process, need Tel: 01684 573811 help and advice on looking after your Lygon Pharmacy cat or just want to help cats. 84, Worcester Road, Malvern, Worcestershire WR14 1NY Tel: 01905 425704 Tel: 01684 561196 Web: www.cats.org.uk/worcester Malvern Pharmacy CHEMISTS/PHARMACISTS 75, Church Street, Malvern, If you live on your own and are unable Worcestershire WR14 2AE to get to a chemist shop, your doctor Tel: 01684 891082 will be able to advise you on having Malvern Pharmacies Group your prescriptions made up and Maple Road, Malvern, delivered. Late duty opening hours for Worcestershire WR14 1GQ chemists are published in the Malvern Tel: 01684 891940 Gazette and on display in GP surgeries Murrays Healthcare and chemist shops. Malvern Health Centre Surgery, The pharmacist (the chemist) is a Pickersleigh Road, Malvern, highly qualified professional who Worcestershire WR14 2GP can give advice and information on Tel: 01684 567281 medications and other preparations – Rowlands Pharmacy just ask. 7–9 Teme Street, Tenbury Wells, WR15 8AE Tel: 01584 810480

15 Victoria Pharmacy volunteer advisers have all completed 146, Worcester Road, Malvern, a comprehensive training programme Worcestershire WR14 1SS in order to offer accurate and up-to- Tel: 01684 575990 date advice to the public. Services are provided in the district from a number CHURCHES of offices. We would need a book on its own to Malvern list every church in Malvern and District Advice in person or via the telephone, and the many activities and support Mondays, Tuesdays, Thursdays and services they offer. Contact your local Fridays, 10:00am–4.00pm. church for information. Tel: 01684 563611 If you have a particular query contact 52 Prospect Close, Malvern, WR14 2FD. us at the Age UK Office, and we will Tenbury Wells do our best to help you with nearest The Library, 24 Teme Street. churches, name of appropriate Tel: 01584 810860 contact, particular denominations. Thursdays: 9.30am–3.00pm. CITIZENS ADVICE Upton-upon-Severn BUREAU (C.A.B.) The Library, School Lane Friday: 10am–12.30pm The Citizens Advice Bureau provides: Impartial, free, independent and CLUBS AND confidential information and advice COFFEE MORNINGS on a range of topics including debt, housing, welfare rights, employment, Clubs in Malvern family and personal. St. Mary’s’ Senior Residents Club Welfare Rights 1st and 3rd Wednesdays at 2.30pm, St. Mary’s Church Hall, Specialist help with reviews, appeals, Sherrards Green Road. form-filling and representation. Tel: 01684 561506 Money Advice Lunch Clubs For people with multiple debts, help You may have lunch at 12.30pm with budgeting, negotiation with at Storer Court, Barnards Green. creditors and advice on insolvency Lunches will need to be booked in procedures where appropriate. advance. There is also the option of The CAB is non-political and available activities from 10.30am–2.00pm on to everyone regardless of race, Wednesdays. sexuality, gender, disability, age or Tel: 01684 560120 religion. A lunch costs from £5.85 main, £2.45 dessert. The Bureau has a trustee board made up of representatives from various local organisations and agencies. The

16 Clubs around the District Tuesday Chat Club Astley Thursday Club Pauline Sheldon: 01299 878581 01886 832092 2pm–4.30pm alternating Thursdays Tuesday Friendship Club The Firs, Old Road, North, Kempsey Coffee Shop Ann Norton: 01905 820401 Callow End Village Hall Wednesday afternoons 2.00–4.00pm Coffee Mornings Contact Philip Betts on 01905 830816 Malvern Age UK runs a coffee Free coffee/tea and homemade cakes. centre on Tuesday mornings from Donations accepted l0am–12pm at the Scout Hall in Cameo Club Redland Road, Malvern Link. Lunches Tenbury Methodist Church and outings are also arranged Tel: 01584 811843 occasionally. Do ‘drop in’ to the First Thursday of the month coffee centre and meet your friends, Clarence Park make new friends and meet Age UK. Become a friend and you will have Transport is available, ring the office access to café, hairdressers, gym and for information, or just come along. discount to certain activities. Contact The Octagon admin on: Zest For Life, Wednesdays 12–2pm. Tel: 01684 583000 This now well-established event attracts Cordery Club Over 60s about 30 people each week. Two- Welland Village Hall course meal is £3 for all you can eat Mrs Margaret Smith: 01684 833252 including tea and coffee. There is also First Thursday of month, 2.30–4.30pm an optional £1 raffle, profits from Cornflower Club which provide an annual Christmas Kempsey Village Hall dinner. Alternate Wednesdays: 2.30–4.30pm These great people just love to Friendship Club welcome new diners, and ensure that Clifton-upon-Teme 01886 812681 you have the very best experience. If First and third Wednesday of month you wish to reveal your birthday (not 2.30–4.30pm year) we will endeavour to provide a cake to celebrate your important day. Fortis Living For more information telephone Martin Geraldine Court Lawrence: 07505 053175 Contact: Joan 01684 565411 or Gwen 01684 5775537 St Mary’s Church Bingo on Monday, 2–4pm, new Kempsey, Thursday morning. Contact: members welcome! Mr Henry Morris on 01905 820601 Storer Court Welcome Club Welland Coffee Morning Wednesday, 10.30am–2pm, Alternating Thursdays, 10.30–11.30am entertainment. Phone on a Wednesday Methodist Church to ask about places on 01684 560120 Geoff Blackmore: 01684 594706 17 Exercise Club and Indoor Bowls whom you can turn for help if you Mondays 2.30pm have a complaint which you cannot Upper Welland Methodist Church resolve, e.g. Geoff Blackmore: 01684 594706 • Mediation COMMUNITY ACTION • Trading Standards Office, via CAB Exists to help voluntary groups with Or contact us at Age UK Malvern so information, advice and resources. we can direct you to the appropriate They provide printing facilities, a agency. computer, minibus and library of relevant information. To obtain more COMPLEMENTARY details of these and other services MEDICAL ASSOCIATION they operate including a variety of volunteering opportunities. Only a few complementary medicines are available on the NHS Tel: 01684 892381 (e.g. homeopathy) but for further or visit Monday to Thursday: 9.30am– information consult your GP surgery. 3.30pm, Friday: 9.30am–12.30pm Consult Yellow Pages for local 3rd Floor, 28–30 Belle Vue Terrace, practitioners or contact: Malvern, WR14 4PZ Complementary Medical Association COMMUNITY Tel: 0845 1298434 PHYSIOTHERAPY www.the-cma.org.uk This is a service for people who, for COMPUTER whatever reason, cannot get to the TECHNOLOGY out patient department at the hospital. Assessment and treatment where A computer can help with letter writing, necessary is given for many conditions can store your accounts, and can help where problems with mobility develop. you understand what your children A stroke and multiple sclerosis exercise and grandchildren are doing – you group is run at regular intervals might even find you are wizard at with referrals generally from GPs, computer games! With a connection to the hospital or other healthcare the internet a computer can give you professionals, but any enquiries can be access to all kinds of information and made to: a survey commissioned by Age UK and Barclays, published in August 2002, Malvern Hospital revealed that two thirds of Information Tel: 01684 612600 Technology (IT) users in the 55+ age group agree that the internet has had Tenbury Hospital a positive impact on their lives. The Tel: 01584 810643 internet provides a way of linking your COMPLAINTS home computer via the telephone to a vast array of computers around the There are many organisations to globe, giving access to a huge amount

18 of information on almost any topic you over 50s and offers the opportunity can imagine. It also lets you keep in to make friends, express your views, touch with friends and relatives around access useful information. Have a look the world, can introduce you to people at: www.babyboomerbistro.com sharing your interests, can enable you to access travel timetables and book South Worcestershire College tickets and even to do your grocery Offers a range of computer courses shopping and to keep in touch with from beginners to more advanced use family via Skype. of particular software packages. Call in for a brochure! For those who are already using the internet you may wish to contact us by CONTINENCE AND email: [email protected] INCONTINENCE or look at our web site at: www.ageukmalvern.org.uk People who suffer from urinary incontinence can feel isolated and Sources of Information for embarrassed and can find it difficult Beginners/Improvers to talk about this problem, even to a caring relative or friend. It is, however, For those of us who did not have a very common problem – there are the opportunity to use computers at estimated to be over 3 million sufferers school or work and are just starting out in the UK – and help is available. At with no experience, it can seem a bit Age UK Malvern we have information daunting! So below are some sources leaflets giving advice and there is a of information which we think you local Continence Promotion Service. could find helpful. The continence advisor is a trained Age Resource nurse with special interest in Part of Age UK’s Active Age Unit continence promotion. She has and encourages older people to use experience of joint medical and and enjoy information technology by nursing evaluation of the range of providing a range of services. So you conditions covering incontinence, and could for example: she provides a service to patients and carers. She is based at Isaac Maddox Send by post for the free information House. booklet, ‘Internet Security’ Tel: 01905 681604 Order from: Age UK Advise 0800 169 6565 or DAY CENTRES contact the office on 01684 560666 Kyrebrook Day Centre Age UK Malvern Computer Courses Contact: 01584 318030 www.kyrebrook.org.uk See page 64. Tel: 01684 560666 Malvern Dementia Day Care The Baby Boomer Bistro Monday–Friday 9.30am–3.30pm. A chat site in the UK developed for the Contact on 01684 218281

19 St Martin’s Day Centre DEMENTIA ADVICE Thursday and Friday: 10.00am–3.00pm SERVICE Maria McKeowen: 01886 832609

Wichenford Living well with memory loss Nora Parsons Day Centre or dementia. Contact: 01886 888374 What is the Dementia Advice For further information please contact Service? the office at Age UK Malvern: 01684 560666. The Dementia Advice Service offers help, advice and information to people DEATH who are experiencing memory loss or who have received a diagnosis of A sad subject but one we all have to dementia. Specially trained advisors, face at one time or another, and it is based at local Age UK offices around often at this time that many practical the county, will provide information, things need to be done. At the office advice and reassurance to clients, their we have information on what to do carers and families. when someone dies and below are some further sources of help. Who is eligible? You can use this service if: Financial Help • You are over 18 and experiencing Please contact Age UK Malvern & memory loss or have a diagnosis of District for guide UK1G03 ‘When dementia. someone dies’. • You live in Worcestershire or have a Support and Counselling Worcestershire GP. How to contact us CRUSE A national organisation offering There are three ways to contact a bereavement care. Tel: 0800 808 Dementia Advisor: 1677 Telephone us free on 0800 008 6077 Lyttelton Well Call your local Malvern and District For bereavement support call 01684 Age UK office 01684 560666 573702. This is an automated service, Email us respond to the questions and someone [email protected] will call you back. DENTAL CARE Other Information Existing NHS patients Age UK Malvern has a number of publications you may find useful. If you receive Pension Credit/Income Support or have a low income, treatment (including dentures) may be free or at reduced cost. Discuss with

20 the dental practice before commencing Dental Surgeries treatment – they will advise on the necessary Social Security form if it Malvern: applies – and thereafter ensure with 202 Dental each new course of treatment that your 202 Pickersleigh Road, Malvern dentist is aware of your circumstances. Tel: 01684 563723 It is advisable to see the Dentist regularly (certainly within a year) not Barnards Green Dental Practice only for good dental care but to ensure 143 Barnards Green Road, Malvern you remain on his/her NHS patient list. Tel: 01684 573314 DENTISTS Beacon Dental Care 5 Pickersleigh Road, Malvern New NHS Patients Tel: 01684 899492 In Malvern, as nationally, few dentists Buckingham House Dental Surgery are taking on new NHS patients. You Graham Road, Malvern can either contact the local dentists Tel: 01684 573109 and ask, or: C.A. and K.J. Stokes The Health Authority can advise you House Dental Surgery, of any dentists in the area with NHS 367 Worcester Road, Malvern Link places. There could be a wait of some 01684 572357 months for an appointment. Malvern Hills Dental Care If you cannot wait for treatment phone Somers Road, Malvern Link the information line which indicates Tel: 01684 574131 who to contact in your area in an emergency. Malvern Spring Dental Practice 58 Spring Lane, Malvern Or call the Worcester Dental Health Tel: 01684 567111 Clinic which runs an ‘access’ service. Tel: 01905 681796 Richmond Dental Practice Or call NHS Direct (non emergency Richmond Road, Malvern Link care) for more information. Tel: 111 Tel: 01684 561249 Non NHS patients Tenbury Wells: The charge structure for private dental The Cottage Dental Practice work varies by practice and according 12 Teme Street, Tenbury Wells to what you need to have done. Talk to Tel: 01584 811311 your dentist who can give an estimate Tenbury Dental Centre of cost and will also advise on dental 32 Teme Street, Tenbury Wells insurance. Tel: 01584 810514

21 Upton-upon-Severn: DOCTORS/ K.J. Lewin GENERAL PRACTITIONERS Tunnel Hill Surgery, Upton-upon- Your GP and the practice team not Severn only directly provide you with health Tel: 01684 592954 care support but can refer you to For general advice talk to your dentist other sources of help if necessary, e.g. (see above) or dental technician mental health, specialists, podiatry, about dental repairs, replacement or social services, etc. copy dentures. See colour section for If you are new to the area you can find emergency repairs or spare sets. which surgeries serve your district by DENTURES contacting the Health Authority. Tel: 01905 760000 ext. 31305 For general advice talk to your dentist To register with a doctor call or visit (see above) or dental technician about the surgery of your choice and the dental repairs, replacements or copy receptionist will tell you if the doctor dentures. can take you on, provide details of DISABLEMENT services, times of surgeries, etc. If you are dissatisfied with your doctor/ INFORMATION surgery services, first try to discuss the ADVICE LINE (D.I.A.L.) problem with the doctor or practice DIAL provides information for disabled manager. If you remain dissatisfied people and their carers and has a contact Welfare Benefits Advisor who can Age UK on 01684 560666 assist with representation at Disability Surgeries in Malvern and Benefits Appeal Tribunals. District For information: 01905 27790 or Benefit Adviser: 01905 22191 Malvern: DISTRICT NURSING Link End Surgery SERVICE Now fully merged with Malvern Health Centre. Please see below. District Nurses provide comprehensive nursing and healthcare in response to Malvern Health Centre the needs of the local community. Prospect View, 300 Pickersleigh Road, Malvern District Nurses work within each GP Tel: 01684 584050 Practice and can be contacted through your GP, or Twilight Nurses can be New Court Surgery contacted between 5pm–8.30am. Prospect View, 300 Pickersleigh Road, Tel: 07798 686071 Malvern Tenbury District Nurse Tel: 01684 573161 Tel: 01584 810197

22 St Saviours Surgery ELDERLY ABUSE Merick Road, Malvern Link Tel: 01684 572323 Preventing the abuse of vulnerable people is a government priority and Whiteacres Medical Centre all areas must have a procedure Maple Road, Malvern to investigate allegations of abuse Tel: 01684 577029 whether this takes the form of physical, sexual or mental abuse or neglect or : financial exploitation. The Surgery If you, or someone you know needs Stone Drive, Colwall, Malvern protection contact the Duty Social Tel: 01684 540323 Worker: 01905 768053 Tenbury Wells: Elder Abuse Response offers emotional support and information to anyone Teme Street Surgery concerned about an older person 34 Teme Street, Tenbury Wells being abused, neglected or financially Tel: 01584 810343 exploited. Helpline: 0808 8088141 Upton-upon-Severn: ELDERLY Upton Surgery ACCOMMODATION Tunnel Hill, Upton-upon-Severn COUNSEL Tel: 01684 592696 The EAC has created a central, : national register of information, on computer, of all types of Great Witley Surgery accommodation in the charity, Worcester Road, Great Witley voluntary and private sectors, for sale Tel: 01299 896788 or for rent, suitable to meet the needs : of retired and elderly people. Knightwick Surgery Advice can be given on eligibility for Bromyard Road, Knightwick, Worcester statutory benefits or possible sources Tel: 01886 821279 for ‘top up’ funding and they have various information leaflets available DONATIONS TO at Age UK Malvern and District. EAC AGE UK MALVERN will in all circumstances do their best to help. Whether a coin towards the cost of this booklet or a contribution towards the Tel: 020 7820 1343 running of one of our many schemes 3rd Floor, 89 Albert Embankment, or a legacy (see separate entry), London SE1 7TP donations are much appreciated at Age UK Malvern and District and are put to use in providing services within this area.

23 ELECTRICITY AND GAS complex eligibility criteria for this means-tested scheme. Call the Energy Are you sure that you are getting all Saving Advice Service 0300 123 1234 the help to which you are entitled? Ask to check whether you might be eligible your supplier (their telephone number and apply if you are. is on the bill) for energy efficient advice and make sure they know you are on EQUIPMENT LOANS/ the Priority Service Register. You should MEDICAL LOANS be on this if you are of pensionable age, disabled or chronically sick and The British Red Cross can provide it entitles you to receive benefits such a range of equipment including as a free safety check of your gas commodes, wheelchairs, back rests, appliances every year and advanced and walking frames, on a short term notice of any planned interruptions to loan. Tel: 01905 450403 Thursday your electricity supply. only 9.30am–1.30pm

Other Sources of Help We can also help with the loan of wheelchairs and other equipment at Age UK Malvern’s Handyperson Age UK Malvern. Tel: 01684 560666 Scheme will provide a carbon monoxide detection test for your home EQUITY RELEASE for £16.50 Equity Release also known as Lifetime Tel: 01684 899003 Mortgage is now one of the UK’s Act on Energy can give advice on a fastest growing financial services range of topics e.g. how to change as more of the country’s over 55 your supplier, how to pay less for your homeowners are turning to their energy, etc. Tel: 0800 988 2881 properties as an important source of Web: www.actonenergy.org.uk later life income. Contact ECO Energy Advice Service at Contact: Age UK Malvern & District [email protected] on 01684 560666 to make an appointment to see a consultant on Gas Safety Check (free) Thursday afternoons. Tel: 0800 0728625 (for British Gas customers only). EYESIGHT AND VISUAL Health and Safety Executive IMPAIRMENT Gas Safety Advice Line: 0800 300363 Eye Tests ENERGY COMPANY As we grow older our sight tends to OBLIGATION (E.C.O.) change so that almost everyone over Affordable warmth obligation: to the age of 65 needs to wear glasses. provide heating and insulation Eye tests are recommended at least improvements for low-income and every 2 years and more if you notice vulnerable households (social housing any change in vision. Eye tests are tenants are not eligible). There are free for people over 60 or with certain

24 medical conditions. People on low Holland Opticians incomes may be eligible for vouchers 16 Graham Road, Malvern to help with the cost of glasses. Ask the Tel: 01684 573942 optician for Leaflet G11 John and Diane Miller Optometrists Blind or Partially Sighted Chartwell House, 38 Church Street, Malvern An ophthalmic consultant registers Tel: 01684 564766 someone as blind or partially sighted following the appropriate assessments. Family Eyecare* You are usually referred for low vision 255 Worcester Road, Malvern aids and signposted to Social Services Tel: 01684 565145 and/or Sight Concern for other specialist assessment and advice. Waller and Waller* Lambert House, Edith Walk, Malvern Royal National Institute for the Blind Tel: 01684 892727 A wide range of services and publications for visually impaired Tenbury Wells Opticians people. R.N.I.B. 105 Judd Street, London, WC1 A.C. Jelley* H9NE 18 Teme Street, Tenbury Wells. Tel: 0207 3881266 Tel: 01584 811445 * These opticians make home visits. Sight Concern Worcestershire (For questions on eyesight concerns) EXECUTORS AND Tel: 01905 723245 NEXT OF KIN Local Contacts Ray Worth and Jenny If you are one of those tidy people, Douglas this could be for you. Age UK has Tel: 01684 892772 published a simple ‘Life Book’ for details of social support. enabling you to set out your wishes Trained Sight Concern Worcestershire very clearly, to list where papers and volunteers visit visually impaired documents are kept, who you would people and can deal with like notified and the names of your correspondence, shop, share solicitor, bank manager, etc. hobbies, etc. For more information contact Age UK Social Services Sensory Impairment Malvern on 01684 560666 Team Tel: 01905 765707 EXERCISE AND FITNESS Exercise is a vital component of good Malvern Opticians health and successful ageing. At the Age UK office we have guides for Barnards Green Opticians fitness covering all sorts of aspects 113 Barnards Green Road, Malvern from getting started on physical Tel: 01684 892586 activities to study holidays.

25 Below are just a few details of some keenly invited to take part. Meetings local activities you might consider: are held at the Lyttelton Well, for details contact trainer Jean Danford. Age UK Malvern and District Tel: 01531 640067 or 07977 We run an accompanied walk each 901918. month, usually the first Wednesday. Normally it starts at 10am and there’s Strength and Balance Classes the option of a lunch. If you For further information contact require transport to get to the start or Tom Howard, Tel: 01905 855498 would like further details call Alan. Email: [email protected] Tel: 01684 301033 or 560666 or Tenbury Swimming Pool 07739 115802 Monday–Thursday: 7.00am–9.30pm Friday: 7.00am–8.30pm Chair Yoga Saturday: 8.00am–4.00pm Contact Sue Friston, Tel: 01886 Sunday: 8.00am–3.30pm 821083 or 07874 948485 Tel: 01584 810448 Email: [email protected]

Extend and Rehab Extend Walking for Health As part of the Worcestershire Walking Extend is a seated exercise class for for Health scheme there are a number people with limited mobility. There are of walking groups across the district a number of classes running across who meet on a weekly basis. These the district, many of which are at Fortis include: Housing owned facilities. There is also Rehab Extend classes for people who Malvern Sole Mates have been referred by a healthcare Contact Jenny Brown: 01684 578935 professional as a continuing part Tenbury Health Walkers of their rehabilitation. For more Tenbury Swimming Pool information on when and where the For more information on the times and classes are being delivered please days of the walks please contact contact Melanie Whistance. Tel: 01684 Ann Benbow. Tel: 01584 810890 862283 Upton Walkers Ladies Keep-Fit Upton Surgery Every Tuesday at 11am Village Hall FALLS AND BROKEN HIPS Contact Margaret Davis An estimated 1,000 older people die Tel: 01886 884301 each year as a result of a fall on the Malvern Splash stairs and many thousands more are Monday–Sunday: 6.30am–10pm injured in falls, often sustaining a Tel: 01684 893423 broken hip. The risk of falling can be Parkinsons UK Yoga Classes reduced by: Every Tuesday at 11am. Sufferers, • Regular physical exercise such their drivers, supporters and carers are as Tai Chi or walking to improve balance and strength. 26 • Medication reviews by your GP to from a broker, you should keep the check for side effects. following points in mind: • Shoes with thin soles and high First make sure the company or collars to support balance. individual giving the advice belongs to a professional organisation. For • Good lighting, eye sight checks, a example the British Insurance and safer environment, e.g. clutter free, Investment Brokers Association grab rails, etc. (B.I.I.B.A.) requires that its members • Sensible actions, e.g. never stand are indemnified i.e. a registered on a chair to reach something. broker must be covered by insurance to protect clients in the event of FINANCIAL ADVICE negligence. Financial advice in later Life, a Secondly, find out from friends about three-step guide reputable sources of financial advice, or ask the Citizens Advice Bureau. A good place to start is the Society of Later Life Advisers (SOLLA) a Thirdly, be prepared to discuss all not for profit organisation formed circumstances which might have a in 2008 with the aim of ensuring bearing on how your money should be consumers are better informed invested. about finincial issues of later life. To Finally, to keep yourself informed, do gain full membership of the society, read the financial newspapers and advisers have to undergo a rigorous magazines and keep up with money accreditation process, as well as programmes on TV and the radio. holding the relevant additional Another good source of information qualifications. are the Money Shows, held annually www.societyoflaterlifeadvisers.co.uk in London and Glasgow. Exhibitors Next, decide whether you want at the shows include banks, building independent or restricted advice. societies, unit trusts, financial advisors Independent financial advisers are and National Savings. able to offer advice from the entire market place on an unrestricted and FIRE unbiased basis. Nationally more than 500 people died And finally, would you prefer to pay last year in fires in their homes. Many your adviser directly for their advice of them were like us, not too quick and work, or would you prefer they on our feet. We can do a lot to keep were paid by way of a charge which is ourselves safe at home: fit a smoke contingent upon the sale of a financial alarm. product? If the latter, consider whether If you have a fire: this would cause a conflict of interest. • Get out. Before seeking advice from a financial • Stay out. consultant – or buying any product

27 • Call the fire brigade out – it’s still in food must be taken seriously. Food 999 from any kind of telephone poisoning can make you feel anything and it’s still free. from a bit off colour to so seriously ill • Don’t go back until a fire officer that you need medical attention. In a tells you it’s safe. Remember, your few rare cases people can die from life is worth more than your most food poisoning. precious belongings. It is important to guard against the For further information, help and risk of contaminating food and use advice contact your local fire station. common sense in the way we prepare Tel: 01684 572948. and cook our food. A leaflet from the NHS is available from the library or For a free home fire safety check call the CAB or you can obtain a copy from Freephone: 0800 0321155. the Age UK office. Home Fire Safety Checks FOOTCARE and Worcester Fire Servics Podiatry is the name now being are offering free home fire safety adopted nationwide for what many of checks, where information and advice us used to know as chiropody. It is the can be given on how to prevent fires same service. occurring, planning your escape route and fitting free fire alarms. For further NHS Podiatry Services information on how you can book your NHS podiatry (chiropody) services are own fire safety check, contact us on free to anyone in the Malvern area Email: [email protected] referred by a healthcare professional. Tel: 0800 0321155 Full details and appointments can FLU, SHINGLES AND be obtained by ringing Community Services, Prospect View. PNEUMONIA JABS Tel: 01684 612655 The Department of Health recommends that people aged 65 Private Podiatrists/Chiropodists years or older and people living in For information on a range of private residential homes should have a flu footcare providers consult Yellow vaccination every year. Check with Pages. Alternatively contact the Society your doctor or practice nurse before of Chiropodists and Podiatrists for October as the vaccination is usually details of State Registered Chiropodists made available in the autumn. in the area or ask for a copy of Age If you are over 70 you are eligible for UK Traders Directory. the shingles vaccine, contact your GP. Tel: 020 7234 8620 FOOD SAFETY Malvern Age UK’s Service The food we eat is one of the keys to Age UK offer a footcare service, based good health, but the risk from bacteria at Prospect View on Tuesdays and Fridays and in the medical centre

28 Upton-upon-Severn as well as Great all elderly residents. Information is Witley, Alfrick, and Footcare at provided to help residents understand Clarence Park venues. The price is £15 current bills, access to social tariffs per visit. For further information call and energy saving tips. For more 01684 560666 or 01684 565829. information Tel: 0800 9882881 FORTIS LIVING FREE TIME Email: actonenergy.org.uk A Healthy Lifestyle Club named Free Time has been established in Malvern FUNERAL PLANNING Hills to improve the health, well-being The cost of funerals and the way they and social engagement of older are conducted are of great concern people. to many people. When people get older, spouses die or become frail There are two weekly clubs: and where children and relatives Mondays: Williams Court, Malvern move away, the matter becomes more important. Wednesdays: Storer Court, Malvern Many people ask Age UK for help and If you would like more information or advice about planning their funeral to join a club then please call 01684 arrangements. Since Age UK has 576233 been informing people about Age UK In addition to the All Welcome Club, Funeral Plans, they have been in great Storer Court Lunch Club offers lunches demand. served on Tuesdays, Wednesdays and For more information see Age UK fact Thursdays only from 12:15pm and sheet FS27 Planning a Funeral. Ring costs from £5.85 main, £2.45 dessert. Age UK Malvern office. For menu details and bookings (giving 7 days’ notice) contact us on Tel: 01684 560120 HANDYPERSON SCHEME We will carry out a security check, give FORUM OF you advice, provide and fit a spyhole, MOBILITY CENTRES or door chain free of charge and other small jobs. There is a call out charge The Forum of Mobility Centres provides of £16.50 We also have a stock of advice and information to disabled key safes that we will supply and fit for people about selecting, adapting and £56.50. Tel: 01684 899003 driving motor vehicles. : 0300 3002240 HEALTHY EATING FUEL POVERTY/ In Worcestershire we have a number of Healthy Weight Trainers who work with AFFORDABLE WARMTH children, families and communities Act on Energy who are our local in partnership to maintain healthy energy advise centre are now lifestyles by being more active and offering free Home Energy Visits to eating a healthier diet. For information

29 on making healthy changes to your Tinnitus, a condition involving daily eating plan, and for a number of problems with ringing in the ears, can fantastic resources on how the whole be most disabling yet because the family can eat a healthy, balanced sufferer’s pain is not a visible thing, diet, go to the Change 4 Life website: it is one of those complaints that www.nhs.uk/change4Iife. sometimes attracts little sympathy from the world at large. To help redress this HEALTHY LIFESTYLE HUB balance a little, you can go to tinnitus self help group meetings in Malvern, For all healthy lifestyle services there is Kidderminster or Worcester. To find out now one central number, more call the Linden Suite, Worcester Tel: 01905 766124 Hospital on 01905 763333 To talk to an advisor, please call Monday–Friday, 9am–5pm. HEATING COSTS HEARING Fuel Bills Hearing difficulties should be discussed If you are having difficulty paying fuel with your GP who will if necessary bills, tell the electricity or gas company refer you to a hospital for tests. NHS at once. They will suggest ways in hearing aids are available on free which they can help. There is a code loan. of practice stating that gas or electricity supplies to pensioners cannot be Deaf Direct: 01905 746301 disconnected between October 1st Offers a range of services including and March 31st. Electricity and gas advice on a special system for your companies have payment schemes doorbell. which enable fuel costs to be spread over the whole year and a variety of A hearing aid clinic to get batteries is budget schemes – ask your supplier for run at Prospect View Medical Centre, information. Malvern Hospital, and Great Witley Surgery by the Worcester Royal HEATSTROKE Hospital Audiology Department. For an Many people are aware of the steps appointment call: 01905 760171 they need to take to protect them or 01905 733432 from the cold weather but do not Hearing aid batteries available at realise that they also need to protect clinics on Tuesday from Tenbury themselves against the hot weather. Hospital. Appointments can be made High temperatures can affect the way on 01562 826323 you feel and can put you at risk from or 01562 826324. illness. The following are tips to help you cope with the heat. Action on Hearing Loss publish a large range of leaflets on many Remember: topics including buying a hearing aid, • Drink plenty of water – normally benefits and services for deaf people, you should drink 3 pints of fluid a equipment, etc. day. 30 • Increase the amount in hot weather an eye on it yourself, a pair of field – water is best but avoid alcohol. glasses or, better still, a neighbour (Your urine should be pale in colour you know will soon give you a clear – if it is dark it could be a sign that picture of any real problems. Under you are not taking enough fluids). no circumstances allow a stranger to frighten you with a tale of woe. • Rest frequently and avoid excessive exertion when it is hot. Work that cannot wait • Wear loose clothing. These emergency jobs are certainly • Try to sit in the shade. the most annoying – water leaks, gas leaks, fuses going – we all know the • Wear a hat and protect your skin problem and the need to move quickly with protective sun cream. to avoid even more work. A little HOME – thought beforehand can help to make the emergency less annoying: HAVING WORK DONE Do you know where and how to turn Work on our homes comes off your water and gas? under one of three headings: How often do you turn off the valves? They can stick and usually at the wrong Work to improve and freshen it up time. We all feel better when our favourite Have you the phone numbers of the room has had a lick of paint. Even the correct services easily available? choice of colour can help. If a room looks warm it feels warm, and the cost Most of the major utilities such as gas, of the paint is very similar, regardless water and electricity will provide free of colour. checks for the elderly. Their phone numbers are listed below: There are many groups such as Schools that can help in providing the Energy Saving Advice Line: labour to perform this work, usually 0300 123 1234 under skilled supervision. Malvern Age Age UK Handyperson Scheme and UK can arrange the help, but of course Local Traders’ Directory: 01684 there could be a wait depending on 899003 the demand. HOSPITALS Work to avoid a bigger bill in the future Accident and Emergency Often a ‘stitch in time’ can apply as The Accident and Emergency much to your house as a garment. department serving Malvern and Regular attention to the outside can be district is the new Royal Worcestershire a lot cheaper than waiting for bigger Hospital, Newtown Road, Worcester, problems to show themselves. It is not WR5 1ZL Tel: 01905 763333 necessary to run up ladders to keep The hospital has various in-patient

31 and out-patient services; such as a • Provide Companionship restaurant and parking (pay and • Shop display). • Welcome the Person Home For information on bus services call: For further information call: Traveline: 0871 200 22 33 01905 740953 There is also a free complaints service Email: helpline. Tel: 0300 123 17 33 [email protected] Minor Injury Unit Malvern and Tenbury Community Hospitals Malvern Both Community Hospitals have in- If you have had a minor accident patient wards, general rehabilitation visit Malvern Community Hospital, and consultant out-patient services. Worcester Road, Malvern. Both have a nurse led Minor Injuries Between 9am–9pm daily, no Unit and undertakes some Day appointments necessary. Surgery. Tel: 01684 612600 Each hospital has an active League Tenbury of Friends and welcomes help from Tenbury Community Hospital. volunteers: Malvern: 01684 612600 24 hour access. Tel: 01584 810643 Tenbury: 01584 810643 HUB Home from Hospital Leaving hospital can be a worry Malvern Hills Customer Service particularly for someone who lives Centre alone Will there be any food in ‘People like us serving people like the house? Can they manage the you’ in Malvern and the surrounding household tasks? Being at home may rural areas. Your first call for access seem lonely after the bustle of the to all Malvern Hills District Council hospital. and Worcestershire County Council Age UK and services. Contact us for all enquiries Worcestershire run a Home from relating to: Hospital Service to help people settle • Benefits Information back into their homes comfortably and with as few worries as possible • Car Park Passes after hospital treatment. These are • Council Tax some of the tasks Home from Hospital • Highways volunteers do: • Housing • Encourage Confidence • Help with Meals • Licensing • Help with Mobility • Payments • Prepare the Home

32 • Planning Treatment: • Schools Information • Get medical assistance at once. • Street Lighting If no doctor is immediately available ring 999 for an In excess of 90% of all District and ambulance. County Council enquiries are currently • Raise the room temperature as dealt with straight away. quickly as possible. Opening Times • Place the sick person between Monday–Thursday 9am–4.30pm blankets. Friday: 9.00am–4pm Malvern Library, Graham Road, • If conscious, give warm sweetened Malvern, WR14 2HU drinks such as tea, coffee and Tel: 01684 862151 cocoa. Web: Actions to be avoided: [email protected] • DO NOT place the sick person Working together for a better immediately in front of a fire. community. • DO NOT apply hot water bottles or HYPOTHERMIA an electric blanket. • DO NOT give alcohol of any kind. Older people are particularly prone to suffer from hypothermia because • DO NOT rub exposed or other they often have associated disabilities, parts of the body. which restrict their movements and • DO NOT leave the sick person until cause falls. In addition, because of help has arrived except to make the financial problems, they may be afraid initial emergency call. to heat their homes properly or have an inadequate diet. N.B. The symptoms described above can be confused with those of carbon If a person is found in cold monoxide poisoning. To avoid the surroundings, and is suspected to possibility of such poisoning – ensure be suffering from hypothermia, your appliances are checked annually. check the following points: INFORMATION SERVICE • Their skin will feel very cold to the touch and will be pale or blue. The aim of our Information Service is to give information, advice and • They may be confused, in a state of support to the elderly and their carers collapse, drowsy or unconscious. in Malvern’s rural areas who are • There is often no shivering present unable to visit us in our office. We and they may be fully clothed. have now recruited 10 volunteers • The pulse will be weak, slow or covering the Malvern Hills District imperceptible, breathing is slow area who would be only too pleased and shallow. to discuss with you any worries or concerns you may have. For further

33 information please contact us. standing charge, plus you may have to Tel: 01684 560666 pay for any items to be fitted. Information Tenbury Wells Contact the office for more information. Tel: 01684 899003 The Information Centre is now based in the Tenbury Wells Library. Opening Advice for Householders hours are Monday and Tuesday There are many steps which you can 9.30am–1.30pm. Tel: 07494 762138 take at home to prevent crime and to INSURANCE SERVICES protect yourself. Crime Risk Manager has this advice for householders: Insurance Services for people aged 50 and over Bogus Callers Age UK Insurance Services (A.C.I.S.) Always be on your guard when anyone recognize the need for persons aged you are not expecting – a man, a 50 and over to have adequate but woman or even a child – turns up inexpensive insurance protection on at your door. Thieves come in many their homes and contents, cars and guises: they may be smartly dressed, travel. ACIS are therefore pleased to claim to be builders, or to be from the offer you this protection with a special health authority, gas or water board. Home Insurance which covers the Bogus workmen may say they need to buildings and/or contents of your come in to make urgent repairs or to home against the more common check something such as your water causes of loss or damage. There taps. are also insurances for Car, Motor Don’t let anyone in unless you are sure Breakdown, Travel and Injury Cash they are who they say they are. Plan. For more information call the Always ask for identification and, if Age UK Office. in doubt, check it out by ringing their Tel: 01684 560666 local office. Don’t use the phone number on the identity card but look KEEPING YOUR it up in the phone book. While you do HOME SAFE this leave the caller outside; a genuine caller will not mind waiting while you Security Check check. Age UK is running a home security If you are worried about the caller initiative in conjunction with the Police contact the police: 0300 33 33 000 and Malvern Hills District Council. Older victims of burglary can ask for Your Money a security check to be carried out by a Never keep money in the house, put it trained member of staff and security in the building society or bank. Don’t items deemed necessary will be keep your cheque book and cheque installed free of charge. If you haven’t card together – a thief who steals been burgled you can still ask for the both could use the card to forge your check, although there is a £16.50 signature on cheques. Also, always

34 keep your PIN number separate from regularly. Spread activities/chores your card as this could be used to out so you alternate between rest draw cash from your bank account. and activity – do not stay sitting still for long periods. Keep an Eye Out • Age UK Malvern have emergency It is advisable to keep an eye out for pack, available for those in your neighbours, they will keep an desperate need, contact 01684 eye out for you in return. If you see 560666. anyone or anything that worries you – like someone acting suspiciously or LAUNDRY SERVICES something strange – call the police. Join the local Neighbourhood Watch There are various agencies in Malvern. if there is one. Or talk to the crime Consult Yellow Pages but remember prevention officer or beat manager at to ask the cost before you commit your local station about setting one yourself. up. If you belong to a social or lunch club ask them to get the police or other LEGACIES speakers to give you advice on stopping Without a generous legacy Age crime. UK Malvern & District would not Your Practical Guide to Crime be the organisation that it is today Prevention is available from your local with the ability to deliver a range of police station. services across the district. A legacy is a wonderful way for you to be KEEP WARM, KEEP WELL remembered and for your estate IN COLD WEATHER to continue working for the benefit of people in need. Also it’s worth • Stop heat escaping from your home remembering that all gifts to registered with effective insulation. charities are tax free; in fact as a tax • Heat your home, ideally the living payer your gift could be increased by room should be 21°C. Warm the 25% if given in the form of Gift Aid. bed with a hot water bottle or Before you make a legacy you should electric blanket (never both) and discuss it with your solicitor or advisor sleep with the window closed. when you are making or updating your • Try to eat at least one hot meal will. If you do decide to leave a gift to every day and take regular hot Age UK Malvern please ensure your drinks including one at bed time. instructions say Age UK Malvern and District; if you just leave it to Age UK it • Wear several thin layers of clothing will go to the national Age UK and will – they are more effective than one not necessarily be used for the benefit thick layer – and always wear a hat of people in Malvern. and stout footwear when you go out. Thank you for reading this and thank • Take some moderate exercise you, in advance, for your generosity.

35

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Call us now for a free no obligation consultation Contact Us 01905 420404ContactContact | 01684 Us Us 438501 CallCall us us now now for for a freea01684 free no no obligation438501 obligation consultation consultation Call us now for a free no obligation consultation 0190501905 420404 420404Contact | 01684| 01684Us 438501 438501 0168401684 438501 438501 01386 300801 36 www.homeinstead.co.uk 01905 4204040138601386 300801| 01684300801 438501 www.homeinstead.co.ukwww.homeinstead.co.uk01684 438501 01386 300801 www.homeinstead.co.uk Home. There’s no place like it.

Care from Worcestershire’s only CQC ‘Outstanding’ registered provider

Are you looking for care for a loved one or friend? Home Instead is Worcestershire’s only Care Quality Commission ‘Outstanding’ registered Home Care Agency. We are proud to hold the Queen’s Award for Enterprise for Innovation in Care and have been ranked as the UK’s No1 for quality by industry watchdog LaingBuisson. Home Instead is different, we don’t do the short calls others do, and our Caregivers go back all the time to the same clients, promoting trust and friendship. Our staff are intensively trained and we specialise in Alzheimer’s and dementia care with City and Guilds qualified Caregivers. Our staff don’t wear uniform and are all able to take clients out and about.

For more information or to arrange a no obligation chat call Laura or Sophie on 01684 438501 or look us up online at www.homeinstead.co.uk

Contact Us Call us now for a free no obligation consultation 01905 420404 | 01684 438501 01684 438501 01386 300801 www.homeinstead.co.uk LIBRARY SERVICES Tenbury Wells Library Tel: 01905 822722 The library offers standard and large Opening Times: Monday, Tuesday, print books, audio tapes and videos. Friday 9.30am– 5pm. These are available at the library Wednesday, Saturday 9.30am–1pm itself, on a mobile library or, if you Thursday 9.30am–5pm are housebound, it may be possible to arrange to bring a selection to your Upton Library home. For further information on any Tel: 01905 822722 of these services contact the library. Monday, Wednesday, Friday 9.30am– Tel: 01905 822722 4.30pm. Saturday 9.30am–1pm The Library Service at Home LOANS Now available to all residents of The Tenbury No Interest Loan Scheme Worcestershire who are housebound (NILS) offers assistance to individuals and have no one to visit a mobile or families living in the Malvern Hills library for them. It delivers books, District who are in receipt of benefits videos and audiotapes and has a wide or on a low income by providing loans range of large print and audio books. of up to £400 for essential items such If you know someone who would as white goods and school uniforms. benefit call the library service on: We do not offer cash, but instead pay 01905 822722 suppliers direct with our customers paying back the loan in manageable Listening Books weekly instalments over 12 or even 24 The National Listening Library months – with no interest to be paid. 12 Lant Street, London SE1 1QH Tel: 020 7407 9417 We work within a radius of 15 miles Fax: 020 7403 1377 from Tenbury including and Email: [email protected] . Opening hours are Web: www.listening-books.org.uk 10am–2pm, Tuesdays and Thursdays at 4 Teme Courts, Teme Street, Tenbury Malvern Library Wells, WR15 8AA. Tel/Fax: 01584 Graham Road, Malvern 811512. There is also an office in Tel: 01905 822722 Malvern at Malvern Heights, Chequers Opening Times Close, Enigma Business Park, Malvern, Monday, Thursday, Friday, 9am–5pm; WR14 1BF. Tel: 07783 899519 please Tuesday, Wednesday: 9am–7pm; ring to book an appointment. Saturday 9am-4pm LOCAL PUBLIC HEALTH Malvern Talking Newspapers Public Health Practitioner, Melanie Tel: Ann Dicks 01684 560061 Whistance, Worcestershire County Call for more information. Council, County Hall, Spetchley Road, Worcester WR5 2NP. Talking Books Tel: 01905 845033 Email: R.N.I.B. [email protected] Tel: 0303 123 99 99

37

Home. There’s no place like it.

Care from Worcestershire’s only CQC ‘Outstanding’ registered provider

Are you looking for care for a loved one or friend? Home Instead is Worcestershire’s only Care Quality Commission ‘Outstanding’ registered Home Care Agency. We are proud to hold the Queen’s Award for Enterprise for Innovation in Care and have been ranked as the UK’s No1 for quality by industry watchdog LaingBuisson. Home Instead is different, we don’t do the short calls others do, and our Caregivers go back all the time to the same clients, promoting trust and friendship. Our staff are intensively trained and we specialise in Alzheimer’s and dementia care with City and Guilds qualified Caregivers. Our staff don’t wear uniform and are all able to take clients out and about.

For more information or to arrange a no obligation chat call Laura or Sophie on 01684 438501 or look us up online at www.homeinstead.co.uk

Contact Us Call us now for a free no obligation consultation 01905 420404 | 01684 438501 01684 438501 01386 300801 www.homeinstead.co.uk LOCAL TRADERS’ MEDICAL ALERTS, S0S DIRECTORY DEVICES AND SERVICES A large number of you are now using Several products are available which our Local Traders’ Directory. We must contain vital information about your emphasize that this is not a low cost condition and can be worn on the scheme. Age UK would only be finding body: reliable and trustworthy professional people to work for you at normal rates Medic-Alert of pay. If you are interested in this Body worn bracelets or necklaces service give us a ring. bearing the Medic-Alert symbol Tel: 01684 899003 supported by 24 hour emergency phone service. If you need help but cannot pay the Freephone: 01908 951045 normal rates we may still be able to Monday–Friday: 9am–5pm help you, ask about the Handyperson Saturday 9.00am – 3.00pm Scheme. Tel: 01684 899003 Medi-Tag LONELINESS Operated internationally by West See page 2. Midlands Ambulance Service NHS Trust. In addition to information LYTTELTON WELL engraved on your Medi-Tag, you This project, incorporating 15 Malvern have more details held on a secure Churches, is in Church Street. There computer database which can be is a book shop and a coffee shop updated – allows medical professionals together with a range of other facilities. to access additional details. To find out more about Lyttelton Well Monday to Thursday: ring or just call in! Tel: 01684 573702 9am–12pm, 1pm–4.30pm www.lytteltonwell.co.uk N.B. There are various alarm call MALVERN systems offering maximum reassurance to older people and their relatives. COMMUNITY HOSPITAL Tel: 01684 560666 The new twenty-four bed community Email: [email protected] hospital has recently opened its doors in Malvern. As part of offering a suit MIND of healthy lifestyle services there is Helpline: 0300 123 3393 a Community Garden which local schools and community groups can For more information and support for adopt. people suffering mental health issues. Tel: 01684 612600 MUSEUMS Malvern Museum is open April to October and is run entirely by

38 volunteers. Membership is available to Pershore, Droitwich and Malvern, anyone. Call for more information. and is responsible for commissioning Tel: 01684 567811 (buying and arranging) hospital, Opening Times community and mental health services Easter–October 10.30am–5pm for local people. Tenbury Museum The CCG is led by local GPs who have Tel: 07722 820983 day-to-day knowledge of the health Opening Times problems that residents face. Tuesday, Thursday, Friday, Saturday It represents 31 GP practices and 11am–1.30pm. Sunday and Bank serves a patient population of 292,000 Holidays 2pm-4pm patients overseeing a budget of NHS COSTS approximately £326 million. Prescriptions and sight tests are free There is a proposal to form one to men and women aged 60 or more. NHS CCG for Herefordshire and If you receive Minimum Pension Worcestershire to place the current 4. Credits (M.P.C.) you can receive free The view of patients is being sought. prescriptions, dental treatment, travel If you would like more information costs to hospital, sight tests and help please visit www.southworcsccg.nhs.uk towards glasses. If you do not receive MPC, you may get help towards these NOISE costs by filling in form HC1 to get Age UK publishes a fact sheet on the a certificate. The form is available subject of noisy neighbours. from your dentist, optician or Social See fact sheet no. FS9 on ‘Anti-Social Services. Discuss with your dentist or Behaviour in Housing’. optician before paying for treatment. You can talk to the Worcestershire NHS 111 Regulatory Services about noise contact: NHS 111 is a new service being Environmental Health Services Unit introduced to make it easier for Tel: 01905 822799 you to access local NHS healthcare services in England. It is not for 999 OUT-OF-HOURS emergencies. 111 is available 24 MEDICAL SERVICE hours a day, 365 days a year. Calls are free. You use this service if you An enhanced and improved out- need medical attention or advice and of-hours medical service has been it is not a life threatening situation. established in Worcestershire. The aim is to provide a safe and supportive NHS SOUTH service, tailored to local need. The WORCESTERSHIRE C.C.G. team is made up of experienced, well-trained local clinicians who NHS South Worcester Clinical will advise and assess each caller’s Commissioning Group covers needs. Trained doctors and nurses will Worcestershire, , Tenbury,

39 diagnose, treat and/or refer patients process is quick, easy and painless locally. and done by your local vet. Petlog is The service is commissioned to provide on hand 24 hours a day to authorised care for patients who are suffering bodies such as the dog warden service from conditions that cannot wait until or animal welfare centres who can scan their GP can see them inside normal the chips in found animals and trace working hours. their owners via the Petlog database. Remember you are now requied by The six Primary Care Centres are not law to ensure your dog is ‘chipped’. walk-in centres; patients should call in Contact your vet for further information advance. or call Petlog. The six centres are in Worcester, Tel: 0870 6066751 Kidderminster, Tenbury Wells, Redditch, Lost & found pets. Tel: 01296 336579 Evesham and Malvern. or visit their website: www.petlog.org.uk Out-of-Hours Service. Tel: 111 PETS AS THERAPY (PAT) PARKINSONS UK The PAT voluntary scheme enables Helpline: 0808 800 0303 those in hospitals, care homes and hospices to have the opportunity Malvern Group to stroke and talk to visiting dogs. Meet at Clarence Park, Malvern. 3rd Anyone who has seen the sheer Thursday of the month, 2.30pm– pleasure in someone’s face who has 4.30pm the opportunity to be in contact with We offer information, friendship a friendly visiting dog will know of the and support to local people with comforting and therapeutic effects Parkinson’s, their families and carers. of this service. There are currently For more information call Hazel some 4,000 dogs (and some cats!) in Haslam. Tel: 01684 563172 the scheme nationwide. If you think PATIENT RELATIONS TEAM you and your pet could contribute to this enjoyable and rewarding service If you have a suggestion or concern contact: about aspects of patient care, call 01905 681517 Pets as Therapy Clare Charity Centre, Wycombe Road, PETLOG Saunderton, High Wycombe HP14 4BF Every year many pets are lost – and Tel: 01494 569130 found – but not reunited with their Email: [email protected] owners because the pet cannot be Web: www.petsastherapy.org identified. Recommended by vets, the Regional contacts appear on their police and animal welfare charities, website. Petlog involves your pet being micro chipped with a unique identification PETS IN CARE number which together with your contact details can be registered by More and more elderly people would the vet with Petlog. The microchipping like to take their pets into care with

40 them, don’t leave a friend behind! certificate, or a copy. The envelope The Elderly Accommodation Council should be marked ‘anniversaries’. (E.A.C.) – see separate heading – and If the client is a British Citizen by The Cinnamon Trust can give advice on naturalization or registration, copies of which sheltered housing or residential these papers will need to be sent. care homes will accept pets. The application should be sent giving Cinnamon Trust as much notice as possible to: Tel: 01736 757900 The Private Secretary’s Office Buckingham Palace, London, SW1 1AA Elderly Accommodation Council 0207 930 4832 Tel: 020 7820 13 43 You can apply online at www.gov.uk PETS WHILST IN HOSPITAL RADAR KEYS The Cinnamon Trust, based in Radar Keys are available from the Age Cornwall but covering the whole UK, Malvern office and Tenbury Wells country, can arrange to exercise your shop for £4.00 dog or foster your pet if you are taken ill or need to go into hospital. They RAIL TRAVEL also welcome volunteer helpers. Tel: 01736 757900 Local Train Services Web: www.cinnamon.org.uk Timetables and journey advice are available at the stations together with PHYSIOTHERAPY various leaflets describing special This can help you regain mobility and services, or call: strength by exercises. Access to these services is usually by GP referral. National Rail Enquires Tel: 03457 484950 QUEEN’S TELEGRAM There are two companies operating in Buckingham Palace will arrange for the immediate Malvern area: a tele-message to be sent from the Queen to British citizens for: G.W.R. Tickets and Reservation • 100th birthdays Tel: 0345 7000125 • 105th and subsequent birthdays www.gwr.com • A diamond wedding anniversary West Midland Railway Tel: 03300 955090 • 65th, 70th and subsequent anniversaries Senior Railcard For birthdays and anniversaries an A Senior Railcard costing £30 is application can be made direct to available to anyone over 60 years old. Buckingham Palace enclosing the Proof of age is required, e.g. passport, person’s birth certificate or marriage birth certificate or medical card. Valid

41 for a year, the railcard allows a third • Transport: A specialist service for off most rail fares in Britain and can be those with mobility difficulty with no used to buy tickets on many bus and access to suitable private transport. ship links. Journeys are in an adapted minibus or volunteers’ cars. There is a RED CROSS charge to cover fuel and vehicle British Red Cross Society, Worcester maintenance costs. Tel: 01905 450400. REFUSE COLLECTION Contact the Worcester office for full Waste other than normal household details of: refuse can be removed by • Medical Equipment Loans: e.g. arrangement. There is a charge. commodes, wheelchairs, walking For information call: 01684 862151 frames. www.malvernhills.gov.uk • Message Service: Bringing Vital Also call to book fridge/freezer News to Families: The Red Cross collection date. message service provides a way for families to keep in contact Garden waste must not be placed in and share family news when war black sacks with household waste. or disaster has broken down You can buy a wheelie bin by calling communication networks. It is free 01684 862151. For help concerning to all users. In these anxious times, this service call the Age UK office. when families are no longer able Tel: 01684 560666 to keep in contact, we are there to pass on some of the most important ROAD SAFETY messages in the world. In the first As part of the continued work to instance, call 01905 450400 for improve road safety across the District more information. a leaflet was produced that provides • Skin Camouflage: Highly trained information and advice to people volunteers assist to lessen the driving whilst taking medications. impact of disfiguring marks or skin It provides information on how conditions after referral from health medications can affect your driving, professionals. Contact the above whether you still drive safely, what also for details of other British Red you can do to limit the risk and what Cross projects assisting those in the options are available if you need to UK and overseas. stop driving. Leaflets are available from GP surgeries and pharmacies. • Therapeutic Care: Well trained volunteers offer therapeutic care ROYAL BRITISH LEGION involving gentle massage of hands, Helpline: 0808 8028080. lower arms, back and shoulder massage over clothing. This is beneficial to those feeling tense, anxious or ill.

42 SAFE AND SOUND SAMARITANS SECURITY SCHEME Samaritans provide a befriending and Have you been a victim of crime? Are listening service for people who are in you concerned about your personal or distress, lonely or depressed. home security? Tel: 116 123 (24 hours) Malvern Hills Community Safety SECOND HAND ITEMS Partnership is offering victims or Age UK Malvern & District operate vulnerable members of the community two charity shops; one in Malvern Link a FREE security health check. and one in Tenbury Wells. They both You could receive: stock a wide variety of goods including clothes, shoes, accessories, glass ware, • A home security check by trained bric-a-brac, books and CDs. Please staff. see our advert on p.56. • Advice on home and personal Roundabout distributes donated security. clean and serviceable household items • A range of security equipment i.e. including furniture and electrical goods window alarms, locks, personal to individuals and families in need. attack alarms and much more. Evesham Roundabout For more information on receiving Tel: 01386 833030 a home visit contact the Community Web: www.roundaboutevesham.org.uk Safety Team at Malvern Hills District Council. SHELTERED Tel: 01684 862151/560666 ACCOMMODATION Web: www.malvernhills.gov.uk The term ‘sheltered housing’ covers SALVATION ARMY a range of specialist retirement accommodation provided by the We invite you to join us in worship private and voluntary sectors and every Sunday at 10.30am. On the housing associations. first Sunday of every month there is a Songs of Praise service at 4pm. Their common features are usually: Tel: 01684 574458 or 560066 • Easy Access. Web: www.salvationarmy.org.uk • A Warden, Manager or Support Church Lunch Club Worker. Second Wednesday of every month at • An Emergency Alarm System. 12.15pm £4 for three courses • Internal Features, e.g. waist high Family Tracing Service: power sockets, properly designed Tel: 0845 634 4747 baths, etc. • High Level of Insulation. • Greater Security.

43 • Management Organisation 5 weeks. A small charge, based on • Community Facilities county bus fares, is made for each trip, which you can pay with bus tokens or • A Guest Room for Visitors. cash. For a list of local projects contact Bus available on Thursday afternoon us at the office where we also have to take people to the Film Club at the Age UK fact sheet on sheltered The Cube. If you would like to go on accommodation. Information on the Shoparound or know someone who pros and cons of sheltered housing would benefit from getting out of the can also be found through the Elderly house occasionally, please contact: Accommodation Counsel (see entry), Counsel and Care and locally: Community Action Partnership Care Services (Housing) 28–30 Belle Vue Terrace, can offer advice on options. Malvern, WR14 4PZ Tel: 01684 892381 Fortis Living, Malvern Tel: 01684 579579 Shop Mobility At Worcester’s Crowngate Shopping Stonewater, Leominster Reception. Centre wheelchairs and scooters can Tel: 01568 610100 be hired on a visitor basis at £5 a SHOPPING day or £10 for a year’s membership plus £3 per day. In November the Discount Days membership price goes up to £12. All Age UK Malvern would like to compile daily charges include your car park and make available information on fee. Tel: 01905 610523 any service operating special low prices for retired people – so if you run SOCIAL CARE SERVICES such a service or know of any, please The aim of this service is to give drop us a line so that we can start practical help to people living in compiling a list to share. their own homes who could not Shoparound otherwise manage satisfactorily. Home Shoparound is a door-to-door care assistants undertake essential service which takes housebound and household tasks. They assist with older people shopping in a specially personal hygiene for sick, disabled converted minibus. Volunteer escorts and frail people, but cannot undertake await you at your destination. They will duties which come within the sphere push your wheelchair, offer an arm of the District Nurse. Needs are to lean on, carry your shopping and assessed by the social care assessor help you in any way they can. There is and, depending on income, a charge also an escort travelling with the bus. per unit levied. From April 2003 Shoparound operates on Monday and domiciliary care agencies must be Thursday mornings. Because of the registered with the National Care large number of people we try to help, Standards Commission and work to you will be offered a seat about every national standards of service provision.

44 For further information, help or advice, South Worcestershire Physical please contact Social Services. Disability Team Tel: 01905 768053 Specialist Social Work Team undertaking care assessments and SOCIAL WORKERS arranging service delivery to clients Social Workers aim to assist people aged 18–65 with complex health and who are experiencing significant mobility problems. Tel: 01905 768053 personal or family difficulties by helping them to solve problems, SOLDIERS’, SAILORS’ maintain or achieve maximum AND AIRMENS’ FAMILIES independence and exercise personal ASSOCIATION (S.S.A.F.A.) choice. In order to spend money wisely, priority is given to people who The SSAFA provides support by are most vulnerable or at risk. volunteers to those who have served in the armed forces, their families Each person requesting a service is and dependants. Contact via assessed to determine needs and the Worcestershire Branch on 01905 needs of the carers will also be looked 21728 at. Services which can be arranged for people assessed as eligible include: SOLICITORS • Adaptations to the Home All solicitors understand well the • Advice problems facing the older person and in particular those who live alone and • Blue Badge Parking Scheme for need to look to a third party when Disabled People arranging their affairs. Some solicitors • Daycare are able to give legal advice under the • Direct Payments Legal Community Service, some are available to visit you in your home and • Equipment to Help Daily Living some offer free initial consultations. It • Homecare: focus on retaining skills therefore pays to call and ask what is possible. • Registration of Disabled People • Residential and Nursing Home Names and addresses can be found in Care Yellow Pages or contact us at the office. • Short Term Breaks For free advice see Gaynor-Smith, Owen and Co. Solicitors; other solicitors may These services may be provided be able to offer free advice; or call the directly by Social Services or by other Age UK office for more advice. Tel: public, private and voluntary sector 01684 560666 providers. In many instances there will be a charge for services supplied, but STAYING HEALTHY this is normally related to a person’s AND CAMPAIGNS ability to pay. Public Health creates a number of Tel: 01905 768053 campaigns that engage with the public

45 to support them to live a healthy Email: [email protected] lifestyle. To date there have been National Helpline: 0303 303 3100 campaigns on the following healthy living topics: stop smoking, healthy Malvern Stroke Club meets fortnightly weight, breast-feeding, sexual health, on a Tuesday at Somers Park Avenue alcohol awareness, oral health, and Methodist Church, Contact: Anna men’s health. If you would like to view Byers on 07970 746522 any of the campaign material please email [email protected] visit the website: Dysphasic Support Service helps www.worcestershire.nhs.uk/public- people regain their communication health/staying-healthy-campaigns.aspx skills by working with them individually Alternatively you can always visit the or in groups. People are usually change 4 Life website that has some referred to this service by hospital staff fantastic information and resource including a speech therapist. Your local tools on how to live a healthy lifestyle contact is Sharon Bouston. Tel: 01885 www.nhs.uk/change4life 482485 STOP SMOKING SWIMMING NHS Worcestershire Stop Smoking Swim 4 Life in partnership with MHDC Services are here to help you kick the provides unlimited swimming for a habit, providing you with free, friendly, year at the cost of £20 for over 75s. non-judgemental support, a personal Please contact, Malvern Splash quitting plan and access to medicines Tel: 01684 893423 or to help you stop smoking. You are four Tenbury Wells Swimming Pool times more likely to quit using their Tel: 01584 810448 service than going it alone and not only will your health improve but you TAX HELP will also be financially better off. With a Worried about tax? packet of cigarettes costing on average £10, if you are a twenty-a-day smoker Can’t afford to pay for advice? you will cough up a staggering £3,650 The service is for older people on low a year. incomes by TaxHelp for Older People To find your local NHS Worcestershire (T.O.P.) Stop Smoking Service you can email: TOP is a registered charity which runs [email protected] or tax surgeries in partnership with Age contact your local pharmacy (see UKs across the UK. Eligible clients page 16). (usually 60+ with a household income of up to £20,000 a year) receive a STROKE ASSOCIATION completely confidential service to An organisation offering advice and help them understand their rights support to the person affected by and responsibilities, assist them with stroke and/or their families. tax problems, liaise with the Inland Contact John Bennett. Revenue on their behalf, and set their minds to rest about their tax position. 46 For an appointment call the local You can pay for your licence in a helpline. Tel: 0845 6013321 variety of ways: Direct Debit, credit or debit card, TV Licensing savings card, Or, if you prefer, call Age UK direct PayPoint outlet, cash payment plan or and they will arrange one for you. cheque. Tel: 01684 560666 You can spread the cost of your TV TELEPHONES Licence by setting up a Direct Debit, this lets you pay in manageable Unwanted Phone Calls instalments. Telephone Preference Service (T.P.S.) is a free service to anyone with a home TENBURY WELLS phone. Tel: 0345 0700707 CUSTOMER SERVICE CENTRE BT customers: 0800 398893 The Library, 24 Teme Street, Free Telephone calls Tenbury Wells, WR15 8AA Tel: 01684 862151 Any department or company that offers Monday–Friday: 9.30am–5.30pm a Free Phone number should give you (closed Wednesday) a number to use starting with the code 0800 or 0300. When this code is used Serving people in Tenbury Wells and the call is charged to the Free Number the surrounding area. Provides a that follows it and not to you. simple point of contact where any council related enquiry can be dealt TV LICENCES with. A TV Licence costs £154.50 for colour, TERMINAL CARE and £52 for black and white, p.a. For help with caring for terminally ill Anyone over the age of 75 is entitled relatives first see your GP who will to a free licence. This is limited to be able to advise and refer to other your principal residence, but is not sources of help such as specialist affected if there are younger people in nurses, hospices, etc. the same household – so long as the licence is in your name. TINNITUS Customer Services: 0300 790 6076 Freephone helpline: 0800 018 0527 To help speed up your application, be TRADING STANDARDS ready with the following information: The Trading Standards Service advises • Your name and address consumers about their rights when • Your date of birth buying goods and services and helps • Your National Insurance number to resolve complaints. (if you have one) For further advice or to report • Your current TV Licence number suspicious callers call CAB on 01684 (if you have one) 563611

47 TRANSPORT, Tenbury Transport COMMUNITY TRANSPORT Monday to Friday 9am–1pm. Tel: 01584 810491 AND CAR SCHEMES Upton Community Care These are available for people who Covers Upton and the surrounding cannot use other means of transport area. They charge 40p per mile or to make a journey. A fare, based on 25p per mile with an up-to-date bus mileage, is usually payable to the pass (minimum of £2 or £3 without a driver. bus pass). Tel: 01684 593633 Bromyard Community Transport Worcester Wheels Tel: 01885 488452 Covers the city and parishes to the Monday–Friday: 9am –1pm south and west. Runs a voluntary car service and has Tel: 01905 450654 a minibus with a tail lift. The scheme Monday–Friday: 8am–5pm covers the northern part of Malvern Hills district. UNIVERSITY OF THE THIRD AGE Community Transport Helpline Covers Wyre Forest area U3A is an organization providing Tel: 01299 405820, opportunities for education and Monday–Friday, 9am–2pm. recreation for the over 50s. No academic qualifications are required, Malvern Dial-a-Ride none are awarded and professional Tel: 01684 891121 tutors are not usually employed. The Based in Malvern town offers motto is ‘learning with pleasure’. transport to appointments or for social Monthly meetings are held at 2.30pm activities. A minimum of 24 hours on the last Tuesday of each month at: notice is required for bookings. The Cube, Albert Road North Details of study groups can also be Malvern Social Car Scheme obtained from here. Community Action www.malvernu3a.org.uk Tel: 01684 892381 Membership Secretary, Brenda Monday–Thursday 9.30am –3.30pm Johnson Friday 9.30am–12.20pm Tel: 01684 491524 Runs a voluntary car scheme and Email: [email protected] a ‘shop around’ minibus. New bus routes: Tues, Wed, Thurs – UPTON Tuesday to Friday – Upton COMMUNITY CARE Please ring or see separate entry for Upton Community Care has 70 further details. volunteers offering their time to help Community Action 01684 892381. people in Upton-upon-Severn and the Mon–Thurs 9.30–3.30; Fri 9.30–12.30 nearby district. If you need transport to

48 appointments or to visit someone who great to you and your community. is in residential care or in hospital they The right match can help you to find will collect you from home, wait and friends, reach out to the community return you home. They ask 40p per and learn new skills. Volunteering mile towards the petrol costs. You may can also help protect your mental have friends that are housebound: we and physical health, reducing stress, can collect prescriptions and change keeping you mentally stimulated and library books/tapes at no charge. providing a sense of purpose. Tel: 01684 593633 Volunteering brings fun and fulfilment Call between 9.30–11.30am to your life. weekdays or leave a message on the Doing volunteer work you find answer phone at any time. meaningful and interesting, can be a First Floor, 15 High Street (above the relaxing, energising escape from your Map Shop) Upton-upon-Severn. day-to-day routines and provide a VOLUNTEERING structure to your day. Age UK Volunteering can help you build upon skills and wisdom you already Volunteers are required for all of the have and use them to benefit the services we administrate on behalf community. of the elderly, including our shops in Malvern and Tenbury Wells. Age is not necessarily a barrier but check that the group where you apply Enquiries to: has suitable insurance cover before Great Malvern Railway Station, you start. Station Approach, Malvern, Worcs. WR14 3AU. You may be surprised at the range of Tel: 01684 560666 volunteer roles that are available from telephone befriending (from your own Regular Visits home), receptionist at a museum, or Spare a few minutes every day to retail assistant in a bookshop. Take check up on an old person you know. a look at www.do-it.org for further A friendly call to make sure that details or see below. everything is OK is all that’s needed. To make sure that everybody gets Malvern Hills Volunteering can help regular visits you may like to organize you get started: a group of visitors to your area, with You’re donating your valuable time, each person taking a street or block. so it’s important that you enjoy and Find out about local organizations benefit from your volunteering. To already involved in this kind of work: make sure your volunteer role is Age UK, local churches, older peoples’ a good fit, contact Malvern Hills clubs, etc. Volunteering – our services are free of Malvern Hills Volunteering charge: The benefits of volunteering can be Tel: 07510 012092

49 Email: deal of money and it means that your [email protected] intentions are clearly set down for Website: others to follow. www.malvernhillsvolunteering.org.uk If you have not yet made a will – or Or come to a ‘drop-in’ session at brought an old one up-to-date – now Malvern Library on Wed & Friday would be a good time to do it. You can mornings from 9.30am-12.30pm do it yourself with the help of a pack (Appointments can also be made in purchased at any good stationer’s advance). shop, or we have a number of relevant fact sheets in the office. WAR PENSIONS Age UK Malvern and District have In the first instance contact: a will making service, call the office The British Legion for more information. Tel: 01684 Tel: 0808 8028080 560666 WHEELCHAIRS WINTER FUEL AND COLD If you require a wheelchair for long WEATHER PAYMENTS term use, a physiotherapist will visit Winter Fuel Payment: eligible people you to agree on a suitable chair. aged 60–79 can get up to £200 Tel: 01684 612637 and up to £300 if they are aged 80 ‘FreeWheels’, an Age UK Malvern or over. Cold Weather Payments of service, has manual wheelchairs £25 per cold weather period are available on loan for up to four weeks. automatically paid when the average Folding wheelchairs and car portable temperature drops to 0°C or below, varieties can be used inside the house or is forecast to do so, over any (they will fit through the average seven consecutive days. You may be doorway) or outdoors. eligible for a Cold Weather Payment Tel: 01684 560666 if you are getting: Income Support, income-based Jobseeker’s Allowance The Red Cross can provide wheelchairs or income-related Employment and after a hospital stay – to visit friends or Support Allowance, and have one of family – or while people are awaiting the following: the arrival of a long term wheelchair. £15 per week • A pensioner/higher pensioner/ Thursdays only 9.30am–1.30pm enhanced pensioner premium. Tel: 01905 450403 • A disability/enhanced disability/ WILLS severe disability premium. • A child premium. It is amazing how many people avoid • A Child Tax Credit that includes making a will, but if you die without a disability or severe disability a will the Government decides who element. gets your money and possessions. A simple will does not cost a great • Or a child who is under five in the family. 50 For further information there is an Age They manage a number of sites UK fact sheet or contact the helpline: including Health Centres and 0800 731 0160 Neighbourhood Clinics, Malvern Community Hospital and Tenbury WORCESTERSHIRE Community Hospital. ANIMAL RESCUE SHELTER For all enquiries call: 01905 763333 WARS aim to give shelter, medical You can apply for Continuing Health treatment and care to animals who Care Funding, this is for people with have been left abandoned or suffering. continuing health care needs, either They have a number of dogs and other in their own home or in a care home. animals who need to be re-homed. The funding is based on a health Hawthorn Lane, Newland, WR13 5BD assessment prior to discharge. The Tel: 01905 831651 funding is entirely separate from Web: www.wars.org.uk County Council Social Services for personal care. Please ring the Age UK WORCESTERSHIRE HEALTH Office for further information: 01684 AND CARE NHS TRUST 560666 The Worcestershire Health and Care NHS Trust is managed by a board with a lay majority and an executive committee with a professional majority, the stated vision for the Trust is to: “Improve the health and well-being of the people of South Worcestershire through the provision of good quality, locally sensitive care that is centred around the needs of individual patients.” The Worcestershire Health and Care NHS Trust has overall responsibility for the provision of a range of services including: • District Nursing. • Health Visiting. • Nurse Advisors to the Elderly. • Occupational Therapy. • Physiotherapy. • Podiatry (Chiropody). • Specialist Palliative Care.

51 Homecare Malvern, keeping you safe and happy at home

Friends of the Elderly’s Malvern homecare service provides exceptional homecare that is as individual as you are!

Contact us today to find out more about how we can support you.

01684 897 797 [email protected] www.fote.org.uk Registered charity no 226064 52 Who performs the foot care? The foot care service is undertaken by volunteers who have been trained by the Health Promotions Podiatrist for the South Worcestershire Trust.

It is available at the following venues: Clarence Park, Malvern on first Wednesday of the month Prospect View, Malvern on every Tuesday & Friday Martley Surgery on alternative Mondays Great Witley Surgery on first Wednesday of the month Upton Surgery monthly on Monday & Thursdays Alfrick monthly on first Wednesday of the month

What does it cost? The cost of the service is £15 per visit. For further information and appointments please ring 01684 565829

53 HANDY PERSON SCHEME Available to anyone living in the Malvern Hills District and designed to enable you to feel more secure and comfortable in your own home for as long as you want, this scheme covers: • Minor repairs e.g. replacing faulty taps or repairs to doors and windows. • Fitting aids and adaptations such as hand rails and grab rails. • Home safety and security checks including the fitting of locks and other safety features. This is a charged for service and currently costs £16.50 per hour + materials. • FREE Home energy efficiency checks. Funded by E.ON and First Utility we will assess your home for energy efficiency and fit energy saving devices such as draft excluders. For further information please contact Heather Nesbitt, Handy Person Co-ordinator Tel: 01684 899003 (24hr answerphone) or email [email protected]

HAPPY HOME WORKERS PROJECT The aim of the Happy Home Workers scheme is to support older people who are unable to clean for themselves by providing house workers who will not only help with the housework but generally befriend and monitor clients. To be eligible for the service you must: • Be over 50 years of age • Be resident in the Malvern Hills District area • Be unable to undertake cleaning yourself; we will assess this during a home visit. This is a charged for service. For further information please contact Mark Stone, Happy Home Workers Co-ordinator Tel: 01684 565829

54 Finally a Plea, well several! Readers, please Give us feedback: Help us to keep the information in this book up to date, relevant to your needs and easy to use. Tell us what you think of the 2019–20 version. We welcome your feedback and your input so write or call with your thoughts or fill in the form at the end of the book and send it to the office. Donate: This book is made available free of charge but if you would like to give something towards its cost, your contribution will be put towards the cost of next year’s edition. See page 5. Providers of services, please Correct us: If you have an existing entry in this book be sure to let us know at the office if there are any changes to your service. This will enable us to put it right and to give the correct information to the many local people who call. Inform Us: If your service is not in the Year Book but is of benefit to older people, contact the editor – preferably in writing if possible – outlining what support service you offer. Advertise: It’s how we finance the printing costs so we are grateful but advertising offers you benefits too, i.e. access through the year book to a substantial local audience of residents and professionals. Contact the editor to book space for 2020–2021, request a space, costings list or to discuss your requirements. Your 2019–2020 Guide to Services This publication could not be produced and distributed free without the generous support of its advertisers and its publishers. We wish to thank all the sponsors/advertisers who have generously helped in the production of this book. However, the endorsement of any product or service is not guaranteed nor can the accuracy of any statements be warranted.

Who’s Who in your Local Age UK Malvern and District

Patron: Lady Morrison Assistant Information Officer at Tenbury Wells: Annie Greenlees Founder: Olive G. Beechey Malvern Shop Manager Chairman: Anthony Hartley-Woolley Daisy Moore Vice Chairman: Collette Clifford Tenbury Shop Manager: Executive Committee Members: Linda Jeary Steve Bartholomew Handyperson Co-Ordinator: Almagir Khan Heather Nesbitt Jack Markiewija John McKenzie Handyperson: Tony Sparrey Cynthia Palmer Happy Home Workers Project: Chief Executive: Clare Thomas Mark Stone Finance Officer: Dianne Lloyd Befriending Co-ordinator: Chairman Selkirk Office/Information Manager: Lynne Mole Information/Advice Officers: Jayne Barry, Anna Byers Footcare Co-ordinator: Mark Stone

55 CHARITY SHOPS

Age UK Malvern & District operate two charity shops in the district; one on Worcester Road in Malvern and one in the Market Square in Tenbury Wells. Both shops stock a wide variety of goods including clothes, shoes, accessories, glass ware, bric-a-brac, books and CDs. So, why not come down and visit us? Spend some money in a good cause and grab yourself a bargain at the same time! Alternatively if you’ve got good quality items and you were wondering where to take them, why not bring them down to us! Are you interested in volunteering and always fancied working in a shop? Get in touch and see if we have any vacancies! Contact: Malvern Shop on 01684 568127 Or Tenbury Shop on 01584 810209

56 Index

Activity Referral Scheme...... 7 Citizens Advice Bureau (C.A.B.)...... 16

Adaptations to the Home...... 7 Clubs & Coffee Mornings...... 16

Adult Education South Worcestershire Community Action...... 18 College...... 7 Community Physiotherapy...... 18 Advocacy, Onside Independent...... 7 Complaints...... 18 Affordable Warmth...... 7 Complementary Medical Association...... 18 Age UK Information..... 8, inside back cover Computer Technology...... 18 Age UK Malvern Disability Shop...... 10 Continence & Incontinence...... 19 Age UK Services, a quick guide...back cover Day Centres...... 19 Alarms...... 10 Death...... 20 Alcohol...... 10 Dementia Advice Service...... 20 Arthritis...... 10 Dental Care...... 20 Arthritis Care and Research ...... 10 Dentists...... 21 Befriending & Phone a Friend Service .....11 Dentures...... 22 Benefits Advice...... 11 Disablement Information Advice Line Bereavement...... 12 (D.I.A.L.)...... 22

Books on Prescription...... 12 District Nursing Service...... 22

Breathe Easy...... 12 Doctors/General Practitioners...... 22

Bus Services...... 13 Donations to Age UK Malvern...... 23

Car Badges...... 13 Elderly Abuse...... 23

Care Quality Commission (C.Q.C.)...... 14 Elderly Accommodation Counsel...... 23

Carers...... 14 Electricity and Gas...... 24

Cats Protection Worcester & District...... 15 Energy Company Obligation (E.C.O.).....24

Charity Shops...... 56 Equipment Loans/Medical Loans...... 24

Chemists/Pharmacists...... 15 Equity Release...... 24

Churches...... 16 Eyesight and Visual Impairment...... 24

57 Executors and Next of Kin...... 25 Keep Warm, keep well in cold weather....35

Exercise and Fitness...... 25 Laundry Services...... 35

Falls and Broken Hips...... 26 Legacies...... 35

Financial Advice...... 27 Library Services...... 37

Fire...... 27 Loans...... 37

Flu, Shingles and Pneumonia Jabs...... 28 Local Public Health...... 37

Food Safety...... 28 Local Traders’ Directory...... 38

Footcare...... 28 Loneliness...... 2

Fortis Living Free Time...... 29 Lyttelton Well...... 38

Forum of Mobility Centres...... 29 Malvern Community Hospital...... 38

Fuel Poverty/Affordable Warmth...... 29 Medical Alerts, S0S Devices and Services.38

Funeral Planning...... 29 MIND...... 38

Handy Person Scheme...... 29,54 Museums...... 38

Happy Home Workers Project...... 54 NHS Costs...... 39

Healthy Eating...... 29 NHS 111...... 39

Healthy Lifestyle Hub...... 30 NHS South Worcestershire C.C.G...... 39

Hearing...... 30 Noise...... 39

Heating Costs...... 30 Out-of-Hours Medical Service...... 39

Heatstroke...... 30 Parkinsons UK...... 40

Home – having work done...... 31 Patient Relations Team...... 40

Hospitals...... 31 Petlog...... 40

Hub...... 32 Pets As Therapy (PAT)...... 40

Hypothermia...... 33 Pets in Care...... 40

Information Service...... 33 Pets Whilst in Hospital...... 41

Insurance Services...... 34 Physiotherapy...... 41

IT Tuition, Age UK...... 61 Queen’s Telegram...... 41

Keeping Your Home Safe...... 34 Radar Keys...... 41

58 Rail Travel...... 41 Transport, Community & Car Schemes....48

Red Cross...... 42 University Of The Third Age...... 48

Refuse Collection...... 42 Upton Community Care...... 48

Road Safety...... 42 Volunteering...... 49

Royal British Legion...... 42 War Pensions...... 50

Safe and Sound Security Scheme...... 43 Welcome...... 3

Salvation Army...... 43 Wheelchairs...... 50

Samaritans...... 43 Wills...... 50

Second Hand Items...... 43 Winter Fuel and Cold Weather Payments.50

Sheltered Accommodation...... 43 Worcestershire Animal Rescue Shelter.....51

Shopping...... 44 Worcestershire Health & Care NHS Trust...51

Social Care Services...... 44

Social Workers...... 45

Soldiers’, Sailors’ and Airmens’ Families Association (S.S.A.F.A.)...... 45

Solicitors...... 45

Staying Healthy and Campaigns...... 45

Stop Smoking...... 46

Stroke Association...... 46

Swimming...... 46

TAX help...... 46

Telephones...... 47

TV Licences...... 47

Tenbury Wells Customer Service Centre...47

Terminal Care...... 47

Tinnitus...... 47

Trading Standards...... 47

59 Advertisement Index: Age UK Guide to Services...... back cover Age UK Information and Advice...... inside back cover Age UK Befriending and Phone a Friend Service...... 2 Age UK Charity Shops...... 56 Age UK Foot Care Scheme...... 53 Age UK Handy Person Scheme...... 54 Age UK Happy Home Worker Project...... 54 Age UK IT Tuition...... 61 Age UK Social Mornings...... 63 Aspect Design...... 62 Avenue Veterinary Centre...... 64 Brays of Malvern...... 63 Driving Miss Daisy, Companion driving service...... inside front cover Express TV & Appliances ...... 64 Foot Care Scheme, Age UK...... 53 Friends of the Elderly...... 1, 52 Home Instead Senior Care...... 36 Malvern Computers...... 2 Owens Estate Planning...... 63 Red Kite Pest Control...... 64

We wish to thank all the sponsors/advertisers who have generously helped in the production of this 2019–20 information service guide. It could not be produced and distributed free without the generous support of its advertisers and its publishers. We thank all the sponsors/advertisers who have supported it however the endorsement of any product or service is not guaranteed nor can the accuracy of any statement be warranted.

60 Basil Sellwood had not even used a typewriter before coming to our IT training sessions.

Now he is a confident and enthusiastic laptop user!

"Join us. Beat IT"

At Malvern’s IT station, we cater for absolute computer beginners, improvers who have some experience and for experienced users who want to learn more advanced topics.

• We offer single sessions to cover very specific topics including all those niggly little things that you can’t quite work out how to do!

• If you need a course of sessions to learn new skills, at whatever level, we can provide tutors who will patiently teach you at your own pace, one to one.

• We provide training and help with all sorts of computers, including desktops, laptops, tablet and smartphones.

• All our training is generally provided on an individual basis but we are happy to teach couples and friends who wish to learn together.

Computer training sessions are run at Great Malvern Station, just ring us on 01684 560666 to reserve your place.

61 HAVING TROUBLE GETTING YOUR BOOK PUBLISHED? Cheer up – help is at hand! The hard work of writing the book is over; we can take care of the rest. From a Diary of a Nobody to the Memoirs of a Somebody, we will put your words into print.

Self-Publishing with Aspect Design, it’s cheaper than you think. Please contact us for more information, Tel: 01684 561567 Email: [email protected] Web: www.aspect-design.net

62 SOCIAL MORNINGS

These are held every Tuesday morning at: Scout Hall, Redland Road, Malvern Link From 10 am to 12 noon. We do arrange lunches and outings occasionally, by mini-bus or coach. Come and join us for a chat, the weekly raffle and to make new friends. Some transport available - ring the office (01684) 560666

Does the thought of losing everything you have worked hard for, worry you?

Worry not! Call John Owens (LLB) today…then relax John will advise you on the best ways to protect everything and everyone that matters to you. As an advisor for Age UK Worcester & District and Malvern, you can be assured that he is an expert that can be trusted. • Will writing – John can tailor your wills to accommodate even the most complicated family set up • Trusts – John can protect your assets from many threats • Lasting Powers of Attorney – to make sure everything is in place, should you be unable to manage your affairs • Funeral Plans – Independent supplier of a number of the leading funeral plans in the country • Worried about care costs? – John can set your mind at ease. 01905 695450 www.owensestateplanning.co.uk

63 Express TV & Appliances Sales * Service * Repairs A Family Business Trading In Malvern Since 1959

Sales: TVs, Recorders, DVD Players, Radios, Washing Machines, Dryers, Cookers, Refrigeration (both free standing & integrated) Service: Delivery & Installation, Call-Outs to problem solve TV/Recorder The Gables, 17 Avenue Rd. Issues, Aerial, Wall Mounts Malvern, WR14 3AY Repairs: TV & Recorders Opening Hours 9.00-5.30pm Monday-Saturday www.expresstv.co.uk Tel: 01684 572420 Fax: 01684 576683 245 Worcester Road, Malvern, Surgery hours daily by appointment WR14 1SY 24 hour service Telephone 01684 573547

64 INFORMATION & ADVICE The core service of all Age UKs across the country is the provision of Information and Advice. As the name suggests this falls broadly into two categories: INFORMATION. We stock a large amount of leaflets and guides on a whole range of topics relevant to our client group and their families. This includes material produced by Age UK on topics such as energy efficiency, dementia, power of attorney, debt . . . the list goes on! It also includes material produced by local businesses, service providers, community groups, clubs and many more. After more than 30 years’ experience of providing information on local activities if we don’t have the information to hand we will almost certainly be able to point you in the right direction. ADVICE. We employ fully trained staff to undertake low level needs assessments for people over the age of 50 who do not qualify for a Community Care Assessment from Social Services. These assessments are carried out in our office and mainly cover benefit entitlement to benefits such as Attendance Allowance and Carers Allowance. Again, if we are not able to assist with a particular problem or issue we will certainly be able to signpost you in the right direction.

For more information please contact our offices on 01684 560666 Or email [email protected] A quick guide to our services Information and advice. With offices in both Malvern and Tenbury we offer information, signposting and advice on a whole range of issues including some benefits. Contact us on 01684 560666 (Malvern) or 07494 762138 (Tenbury Wells). See inside back cover Handy Person Service. For minor repairs, security advice, home safety checks and the fitting of aids and adaptations in your home. Contact Heather on 01684 899003. See page 54 Happy Home Workers Project. Combining a home help service with a touch of befriending. Contact Mark on 01684 565829. See page 54 Foot care. Operating in 11 locations across the district this service provides low level foot care services, typically nail cutting. This is not a podiatry service. Contact Mark on 01684 576655. See page 53 Befriending. Tackling loneliness and isolation by providing someone to visit and talk to on a regular basis. Contact Charmain on 01684 560585. See page 2 Charity shops. Helping to raise funds for Age UK Malvern & District by selling good quality second hand items. Contact Daisy in our Malvern shop on 01684 568127 or Linda in our Tenbury shop on 01584 810209. See page 56 IT tuition. One to one tuition on all things computing. Contact the office 01684 560666 for more details. See page 61 Ageing well walks. Monthly organised walks around the beautiful Worcestershire countryside. Contact the office on 01684 560666 for more details. See also page 26 Visiting advisors. We have number of professionals, who attend our offices on a Thursday morning on a rotational basis, offering advice on a Power of Attorney, self-funded care, estate planning and legal issues. Contact the office on 01684 560666 for more details.