Homeless Services in the Inner City PROTOCOL for HOMELESS PEOPLETELEPHONE in PUBLIC CONTACTS PLACES
Total Page:16
File Type:pdf, Size:1020Kb
Homeless Services in the Inner City PROTOCOL FOR HOMELESS PEOPLETELEPHONE IN PUBLIC CONTACTS PLACES Introduction AMBULANCE,• All people FIRE,have a & POLICEright to participate in Men’s• the Australia behaviour Help has Line resulted in damage1300 789to 978 West Australians who are at risk of, or public activities or events. People will not be property or the environment such as an Police,harassed Fire, Ambulance or moved (24 on hrs from Emergency) public places 000 Parent accumulation Drug Information of litter Service or items scattered9442 5050 experiencing homelessness, are some of the unless there is a threat to the public; their around the area; most vulnerable in the community and require Emergency Relay Calls (TTY for hearing/speech Pregnancy Help Line 1300 139 313 support to end homelessness. impaired)personal safety or, they are causing a 106 • people are sheltering in circumstances that disturbance. Where unlawful behaviour has Quit threaten Line the health and safety of themselves13 78 48 Tackling homelessness requires a strong Policeoccured Attendance Move (24 On Orders hrs) may be issued13 14 44 by and/or others (e.g. in derelict buildings); focus on intervening early to prevent Samaritans 9381 5555 the Police. This applies to any person in a • there are unaccompanied children who homelessness and ensuring a range of flexible Perth Police Station (24 hrs) 9223 3718 public place. Samaritans appear Youthline to be under the age of 15; (In9388 the 2500 and responsive services are available. It is • People found in private places without first instance, contact should be attempted recognised that the response to homelessness ACCOMMODATION & REFUGES Women’s with parent/s Information or Service guardian, or the Child6217 8230 also requires an integrated service system the permission of the owner will be asked to leave. If they do not leave it can be Protection Family Crisis Line, tel: 9223 1100; from all sectors of the community. Homeless Advisory Service (24 hrs) 1800 065 892 Women’s Domestic Violence Helpline 9223 1188 considered trespass. Police will investigate • their safety is threatened by others; Crisis Care (24 hrs) 9223 1111 Multicultural Women’s Advocacy Service 9328 1200 The New South Wales and Victorian complaints of squatting where homeless • private property or derelict buildings are Governments have a Protocol for Homeless YMCApeople Jewell occupy House private residences and9325 a 8488 Aboriginal occupied Family without Violence the Officer consent of the owner. 9221 1411 People in Public Places which could prosecution may result. First Response for Rough Sleepers be applied to all Government and non Foundation Housing 9227 6480 Domestic Violence Advocacy Support 9227 5852 • People whose work is likely to bring them Government agencies who have contact with The State Government through the Department into contact with homeless people will be Sexual Assault Resource Centre 9340 1828 homeless people. for Child Protection has established the Street to STREETassisted TO HOME with information SERVICES and training to ChildHome Abuse Services. Prevention This Services service provides 1800 outreach 688 009 What is the Protocol enable them to assist homeless people if assistance for rough sleepers. (Outreachrequired, assistance or help for them make rough sleepers) contact with The Protocol may help ensure that homeless RUAH Assertive Outreach Team: 9328 5933 people are treated appropriately and able to RUAHappropriate Assertive Outreach services Team if needed. 9328 5933 HEALTH AND MEDICAL UCW Tranby Assertive Outreach Team: request and receive services they need. It UnitingCare• Police and West other Assertive authorities Outreach may Team need 9220 to 1200 Dental9220 1200Emergency 9346 7626 could assist service providers in their relations seek further information or personal details with homeless people in public places and Salvation Army Street to Home 9313 2727 HealthSt Patrick’s Direct Assertive Outreach Team:1800 022 222 from any member of the public in the conduct be an important component of a strategy for 0450 059 592 of their normal statutory obligations. Inner City Mental Health Emergency Response Line St Patrick’s Assertive Outreach Team 0450 059 592 The Salvation Army Street to Home Program: preventing homelessness and responding 1300 555 788 effectively when it occurs. The Protocol is to assist homeless persons 9313 2727 and those assisting with intervention should COUNSELLING & / OR PERSONAL EMERGENCY PoisonsWhere Informationthe Protocol Centre applies 13 1126 Underlying Principles respond if: People who are homeless may have complex Alcohol Drug Information Service 9442 5000 The Protocol applies only to public places such • assistance is requested; OTHERas parks and open spaces accessible to the social, mental and/or physical health needs. Crisis• the Line person 24 hrs is distressed or in need of assistance;13 1114 public. It does not apply to private property, or • All people have a right to be in public Nationalproperty Relay which Service is not (TTY generally for hearing/speech accessible to Kid’s Helpline (24 hours) 1800 551 800 impaired) 13 3677 places. At the same time local communities • behaviour threatening the safety of the the public. have the right to live in a safe and peaceful Lifeline individual or the safety and security9261 of people 4444 environment. around them; ORGANISATION BY SERVICE Centre NumberMap Reference ORGANISATION ADDRESS PHONEAccommodation NUMBERAccommodationBirth Assistance CertificateCasework Assistance Centrelink(Emergency) Support Clothes(General) AssistanceCounselling / BlanketsDental DrugAssistance andEducation AlcoholEmployment AssistanceEye Care AssistanceFinancialFood Counselling (meals,Haircuts snacks,Medical Laundry parcels& HealthLegal or Assistance vouchers) AdviceLuggageMassage StorageMental OutreachHealthRecreation Services ResponseShowersTransport Volunteering Assistance SERVICES LOCATED WITHIN THE INNER CITY DAY CENTRES 1 I3 Ruah Drop in Centre 33 Shenton St Northbridge 9328 7682 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● 2 P7 Tranby Drop in Centre - UnitingCare West (UCW) Unit 6 / 5 Aberdeen St East Perth 9220 1200 ● ● ● ● ● ● ● ● ● ● ● GOVERNMENT AGENCIES 3 M5 Central Institute of Technology 25 Aberdeen St Perth 1300 300 822 ● 4 17 Department of Housing 605 Wellington St Perth 9476 2444 ● 5 N9 Inner City Community Mental Health Service 70 Murray St Perth 9224 1720 ● 6 110 Registry of Births, Deaths & Marriages Level 10, 141 St Georges Tce Perth 1300 305 021 ● ABORIGINAL SERVICES 7 Q8 Aboriginal Alcohol & Drug Service 211 Royal St East Perth 9221 1411 ● ● ● ● ● 8 O7 Aboriginal Legal Service 7 Aberdeen St East Perth 9265 6666 ● 9 P7 Daydawn Advocacy Centre 9 / 5 Aberdeen St East Perth 9218 8035 ● ● ● ● ● 10 Q8 Derbarl Yerrigan Health Service 156 Wittenoom St East Perth 9421 3801 ● ● ● ● ● ● ● YOUTH 11 Q9 Drug & Alcohol Youth Service 129 Hill St East Perth 9222 6300 ● ● ● ● ● ● ● 12 J3 Passages Resource Centre 22 Palmerston St Northbridge 9228 1478 ● ● ● ● ● ● ● ● ● ● ● ● 13 T14 Anglicare WA Step 1 Street-Work Program 2A Plain St Tce East Perth 0418 942 475 ● ● ● ● ● ● ● ● 14 Q10 Streetsyde YMCA 180 Goderich St Perth 9325 8488 ● ● 15 M8 Youth Legal Service 138 Murray St Perth 9202 1688 ● ● ● OTHER SERVICES 16 R10 Australian Red Cross 110 Goderich St East Perth 9225 8888 ● 17 L7 Citiplace Rest Centre City Railway Station Complex Perth 9229 2989 ● 18 N5 Hope Inc 142-146 Beaufort St Northbridge 9427 5013 ● ● ● ● ● ● 19 O8 Ngulla Mia Hostel 96 Moore St East Perth 9325 1440 ● ● 20 Q9 Outcare Inc 27 Moore St East Perth 6263 8622 ● ● ● 21 K9 Reclaiming Voices 1/1 Carillion Tower Perth 9226 2370 ● ● ● N/A N/A Ruah Refuge (women with children) No address provided 9227 6616 ● ● 22 U7 St Bartholomew's House 78 Brown St East Perth 9323 5100 ● ● ● ● ● ● ● ● ● ● ● 23 H3 The Big Issue 60 John St Northbridge 9228 2711 ● ● 24 P6 UCW Homeless Accommodation Support - North 5/5 Aberdeen Street East Perth 9220 1288 ● ● ● ● ● ● ● ● ● ● Centre NumberMap Reference ORGANISATION ADDRESS PHONE NUMBERAccommodationAccommodationBirth Assistance CertificateCasework Assistance Centrelink(Emergency) Support Clothes(General) AssistanceCounselling / BlanketsDental DrugAssistance andEducation AlcoholEmployment AssistanceEye Care AssistanceFinancialFood Counselling (meals,Haircuts snacks,Medical Laundry parcels& HealthLegal or Assistance vouchers) AdviceLuggageMassage StorageMental OutreachHealthRecreation Services ResponseShowersTransport Volunteering Assistance SERVICES LOCATED WITHIN THE INNER CITY 25 E4 Volunteering WA 2 Delphi St West Perth 9482 4333 ● 26 G6 WA Substance Abuse User's Association 519 Murray St West Perth 9321 2877 ● ● ● ● ● ● 27 L4 Womens Health Service 227 Newcastle St Northbridge 6330 5400 ● ● ● ● 28 P9 YMCA Jewell House 180 Goderich St East Perth 9325 8488 ● ● ● SERVICES LOCATED OUTSIDE OF THE INNER CITY N/A N/A Anawin Aboriginal Women's Service (Ruah) 14-19 Lane St Highgate 9328 7562 ● ● ● ● ● ● ● N/A N/A Beehive Industries of WA 71- 73 Brewer St Perth 9328 3830 ● N/A N/A Central 55 55 Central Ave Maylands 9272 1333 ● ● ● ● ● ● ● N/A N/A Dental Health Services 43 Mt Henry Rd Como 9313 0555 ● N/A N/A Foundation Housing 131 Brisbane St Northbridge 9227 6480 ● N/A N/A HepatitisWA 187 Beaufort St Northbridge 9328 8538 ● N/A N/A Manna Industries Weld Sq Beaufort St Northbridge 0410 506 038 ● N/A N/A Multicultural Services Centre of WA 4 View St North Perth 9328 1544 ● ● ● ● ● ● ● N/A N/A National Dental Foundation No address provided 9381 4011 ● N/A N/A Noonygar