DOCSLIB.ORG

The Relationship Between Employee Commitment and Job Attitude and Its Effect on Service Quality in the Tourism Industry

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
The Relationship Between Employee Commitment and Job Attitude and Its Effect on Service Quality in the Tourism Industry American Journal of Industrial and Business Management, 2013, 3, 196-208 http://dx.doi.org/10.4236/ajibm.2013.32025 Published Online April 2013 (http://www.scirp.org/journal/ajibm) The Relationship between Employee Commitment and Job Attitude and Its Effect on Service Quality in the Tourism Industry Chung-Chieh Lee, Chih-Jen Chen 1Department of Senior Citizen Service Management, Chia Nan University of Pharmacy & Science, Tainan City, Chinese Taipei; 2College of Liberal Education, Shu-Te University, Kaohsiung City, Chinese Taipei. Email: supralee@hotmail Received December 4th, 2012; revised January 18th, 2013; accepted February 18th, 2013 Copyright © 2013 Chung-Chieh Lee, Chih-Jen Chen. This is an open access article distributed under the Creative Commons Attribu- tion License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. ABSTRACT The main aim of this study was to analyze the relationship between employee commitment and job attitude in the tour- ism industry and its effect on service quality. This research study attempts to explain the various theories related to em- ployee commitment and job attitude. Primary data for the study was obtained through questionnaires, using structured questions to explain the main objective. The study used a cross-sectional research design to meet the objectives. The data were analyzed using various statistical techniques: SPSS, ANOVA, regression, and correlation analysis. The study found that biographical characteristics of the employees have an effect on job attitude and job commitment. In order to enhance job satisfaction, employees need to be motivated in a relevant manner. Keywords: Employee Commitment; Job Attitude; Service Quality; Job Satisfaction 1. Introduction and attitude is related to the employees’ behaviour and their performance efficiency (McClurg, [4]). Employee In recent years, various research articles have focused commitment is multi-dimensional in nature, encompass- mainly on employee commitment and attitudes to work ing workers’ loyalty, their willingness to exert more ef- in order to enhance the quality of their service delivery or fort on behalf of the organization, adherence to organiza- job performance. Research has shown a negative correla- tional values, and desire to remain in the organization tion between commitment to work and the satisfaction (Meyer & Allen, [5], p. 72). employees derive from their jobs (Gaertner, [1]). Various Employee commitment and job attitude is nowadays factors have been used to analyze this negative relation- considered one of the most important and controversial ship, including employee sluggishness in reporting to elements in human resource management, and employee work, the level of employee absenteeism, and the way commitment is linked mostly to work values, work mo- employees are remunerated for their work (Gonzalez & tivation, and work involvement. The problem of em- Garazo, [2], p. 42). The chances that employees will re- ployee commitment in relation to full-time and part-time main committed to the organization rely mainly on their work has not been fully explored and therefore requires level of productivity and the organization’s commitment detailed study and analysis. This study aims to remedy to support them. this lack in the literature by adding some more significant Employees’ work performance can be analyzed by information to the subject. gauging the level of their commitment and the level of General issues concerning employee commitment and satisfaction that they derive from doing the job. Em- job satisfaction as a part of job involvement and job ef- ployee commitment has been defined in numerous ways. fectiveness have been explored previously (Miller, Wal- Many studies have established relationships between ker, Drummond, & Hoboken, [6]). The authors discuss work commitment and attitude and behaviours in the aspects of general management theory and key principles workplace (Maxwell & Steele, [3]). Work commitment governing hospitality organizations. A thorough analysis Copyright © 2013 SciRes. AJIBM The Relationship between Employee Commitment and Job 197 Attitude and Its Effect on Service Quality in the Tourism Industry of the problem, however, requires studying contemporary 2. Literature Review theories on the question. Current research offers a com- According to Bratton and Gold [10] employee com- prehensive analysis of modern theories on central human mitment is relative to the workers’ attachment to or resources activities and provides new discussion on participation in the organizations in which they employed. workplace wellness and ethics in human resources man- Employee commitment is significant since it determines agement. whether employees are likely to leave their jobs or im- Employee commitment is highly influenced by the prove performance. Numerous studies have related to level of motivation, which is essential in evoking a posi- employee commitment. Mowday, Steers, and Porter [11] tive employee attitude towards the job. Without motiva- emphasized concepts they referred to as attitudinal com- tion, the workers feel short-changed; they feel as if they mitment and behavioral commitment. Another concept have nothing much to work for (Morrison & Robinson, introduced by Meyer and Allen [12] is the most reco- [7]). To define the motivation problem more specifically, gnized among employee commitment theories. In this Schermerhorn, Hunt, and Osborn [8], among a range of approach, employee commitment has three multi-di- issues, focus on questions concerning ethics, leadership, mensional components namely: affective commitment, and the work commitment of employees in the tourism continuance commitment, and normative commitment. industry. They assert that part-time work is becoming Affective commitment, which relates to emotional more popular, despite its controversial work arrange- attachment, is normally linked to a favorable working ments. environment and relationships with the other employees. Current media coverage on the sluggish growth in the Normative commitment, on the other hand, is related to tourism industry has confirmed that employees in the obligation: employees may feel they owe the organiza- industry have a varied level of commitment and attitudes tion for being given a job when they need it most. Finally, to their jobs (Morrow, [9]). Some employees have been continuance commitment relates to such terms of em- portrayed as not committed at all to their jobs: they are ployment as job contracts, which may make leaving the lazy; they lack a sense of professionalism; they are seen current job very costly or troublesome (Mullins, [13]). as people who come to work only to receive their salary Work performance and turnover owing to organiza- at the end of every month. If the level of employee per- tional environment have become a major headache to formance is to be raised, the organization needs to focus many heads of organizations in general, and human re- heavily on altering the working environment to raise the source managers in particular (Freund & Carmeli, [14]). level of employee satisfaction. Thus, employees will be This problem is mostly attributable to lack of stability enabled to adopt a positive attitude towards their jobs, by and job security for employees, who constitute one of the which they may become true professionals (Morrison & most important resources in the organization. Many or- Robinson, [7]). ganizations have begun to foster workers’ commitment to Employee dissatisfaction most often rises from various their work/occupation/career; to the organization, its va- changes in job policies. Workers are not always con- lues, and ambitions; and to a strong job ethic. sulted when such changes are effected, and often some of their rights are violated. Such situations produce frustra- 2.1. Models of Employee Commitment tion and disappointment, which, in turn, affect employ- ees’ level of commitment and productivity. When em- The soaring rate of rotation typical of the modern organ- ployees can participate in decisions regarding their job izational environment has called for addressing the chal- environment, they develop a positive attitude; thus, sat- lenges and complications resulting from the turnover rate. isfaction and productivity are both enhanced. To address the impasse related to this objective, organ- Casual employment has been increasing rapidly over izational efforts have progressed in two directions. At the the last two decades, particularly in service sectors like micro level, human resource managers look at worker the tourism industry. Many researchers have argued that commitment to a specific occupation and focus on mo- such employment arrangements can be beneficial for difying the human resource structure to accommodate both organizations and workers. However, the compara- employee needs and achieve the operational goals. tively high level of staff turnover in the tourism industry Achieving a balance between organizational goals and in many countries has resulted to increased costs for the workers’ needs requires both a kind of psychological businesses. The most significant factor contributing to contract and a sound view of the dynamic between trade this turnover rate is the level of job commitment among and stability. the employees of these organizations. This paper ex- Freund and Carmeli [14] presented a model for five plores the relationships between employee commitment, general forms of employee
Load more

Recommended publications
  • Job Embeddedness and Turnover Intentions: an Empirical Investigation of Construction IT Industries
    International Journal of Advanced Science and Technology Vol. 40, March, 2012 Job Embeddedness and Turnover Intentions: An Empirical Investigation of Construction IT Industries Dong-Hwan Cho1 and Jung-Min Son2* 1Venture and Business, Gyeongnam National University of Science and Technology, 2Management, Inje University,Korea [email protected], [email protected] *Correspondent Author: Jung-Min Son* ([email protected]) Abstract Organizations that can successfully retain their human resources have an advantage over organizations that cannot. Regardless of individual industry, the turnover of employees makes it difficult to secure a work force and costs companies enormous expenses to recruit, hire and train new personnel. Research targeting various industries does not show consistent results because of the different characteristics of the industries and their work forces. In this study, the effects of job embeddedness and work satisfaction on turnover intentions are investigated targeting small and medium construction IT workers. To this end a field survey was performed and 177 survey questionnaires were collected. Research results show that three hypotheses are supported: the more sacrifice, the higher career satisfaction, and the higher job satisfaction the employees have, the less turnover intention they have. However, the other two hypotheses are rejected: the higher fit and the higher links the employees have, the less turnover intention they have. Academic and practical implications are discussed. Keywords: Turnover Intentions, Job Embeddedness, Job Satisfaction, Career Satisfaction, Construction IT 1. Introduction With the world economic recession, each country is implementing pump-priming policies. In Korea, there are several policies that are being implemented; the development of the “Four River Restoration Project” is the one of the examples, which shows that a civil engineering project has a great ripple effect on the economy.
    [Show full text]
  • Job Attitudes
    PS63CH14-Judge ARI 31 October 2011 12:16 Job Attitudes Timothy A. Judge1 and John D. Kammeyer-Mueller2 1Mendoza College of Business, University of Notre Dame, Notre Dame, Indiana 46556; email: [email protected] 2Department of Management, University of Florida, Gainesville, Florida 32611; email: kammeyjd@ufl.edu Annu. Rev. Psychol. 2012. 63:341–67 Keywords The Annual Review of Psychology is online at job attitudes, job satisfaction, mood, emotions, personality, psych.annualreviews.org performance This article’s doi: by University of Notre Dame on 04/23/12. For personal use only. 10.1146/annurev-psych-120710-100511 Abstract Copyright c 2012 by Annual Reviews. Job attitudes research is arguably the most venerable and popular topic All rights reserved Annu. Rev. Psychol. 2012.63:341-367. Downloaded from www.annualreviews.org in organizational psychology. This article surveys the field as it has 0066-4308/12/0110-0341$20.00 been constituted in the past several years. Definitional issues are ad- dressed first, in an attempt to clarify the nature, scope, and structure of job attitudes. The distinction between cognitive and affective bases of job attitudes has been an issue of debate, and recent research using within-persons designs has done much to inform this discussion. Recent research has also begun to reformulate the question of dispositional or situational influences on employee attitudes by addressing how these factors might work together to influence attitudes. Finally, there has also been a continual growth in research investigating how employee attitudes are related to a variety of behaviors at both the individual and aggregated level of analysis.
    [Show full text]
  • Analysing Enablers Using Modified TISM Approach
    The current issue and full text archive of this journal is available on Emerald Insight at: https://www.emerald.com/insight/1754-2731.htm Analysing Reporting misdemeanors in the enablers using workplace: analysing enablers modified TISM using modified TISM approach approach Smita Gupta and Kanika T. Bhal 57 Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, India Received 15 November 2019 Revised 17 March 2020 Accepted 5 May 2020 Abstract Purpose – In the scope of the immense growth of corporate frauds and scandals, reporting unethical practices could be considered as an important mechanism to control them and ultimately improve organizational quality. To this end, this study proposes the conceptual framework comprising the enablers impacting employees’ tendencies and behaviors to reporting misdemeanor in the workplace. Design/methodology/approach – Systematic review of literature has been carried out. To understand the complexities among various enablers and to analyze their driving power and contingencies, a modified total interpretive structural modeling (TISM) approach has been adopted. Findings – The findings indicate that enablers such as moral identity (MI) and job satisfaction (JS) having higher driving power (come at the bottom of the hierarchy) are relatively more important. Furthermore, perceived personal cost (PC), moral courage (MC), self-efficacy (SE) and anger have high dependent power of factors. Finally, the paper provides two paths that can lead to whistleblower’s ethical decision. Research limitations/implications – A conceptual framework delivered in this paper requires to test against the field data. However, the conceptual understanding of driving enablers paves the way to top management in recruiting and hiring people in the workplace.
    [Show full text]
  • Job Attitudes of Agricultural Middle Managers Vera Bitsch
    Job Attitudes of Agricultural Middle Managers Vera Bitsch Department of Agricultural Economics Michigan State University 306 Agriculture Hall, East Lansing, MI 48824-1039 Phone: 517-353-9192, Fax: 517-432-1800 Email: [email protected] Selected Paper prepared for presentation at the American Agricultural Economics Association Annual Meeting, Long Beach, California, July 23-26, 2006 Acknowledgements: Funding for this project was provided in part by Project GREEEN (Generating Research and Extension to meet Economic and Environmental Needs) at Michigan State University and by the North Central Risk Management Education Center at University of Nebraska. The author wishes to thank the employees who agreed to be interviewed and openly shared their experiences, and their managers who volunteered their organizations to participate, provided facilities, and contributed their time. Elaine Yakura at Michigan State University has provided her invaluable input and advice during multiple stages of this project. Copyright 2006 by Vera Bitsch. All rights reserved. Readers may make verbatim copies of this document for non-commercial purposes by any means, provided that this copyright notice appears on all such copies. Abstract The paper analyzes middle managers’ job attitudes, in particular job satisfaction, based on case studies. Employees’ job satisfaction is expected to reduce human resource management risks, leading to higher loyalty, organizational commitment and motivation and resulting in less turnover. Components of job satisfaction include achievement, recognition, work itself, job security, supervision, interpersonal relationships, compensation, organization, personal life and working conditions. They cause both satisfaction and dissatisfaction, which contradicts Herzberg’s theory of job satisfaction and leads to different recommendations for management practice, namely focus improvement where it makes the most difference.
    [Show full text]
  • A Review and Reformulation of the Field's Outcome Variables
    Ann. Rev. Psychol. 1984.35:627-66 Copyright © 1984 by Annual Reviews Inc. All rights reserved ORGANIZATIONAL BEHAVIOR: A Review and Reformulation of the Field's Outcome Variables Barry M. Staw School of Business Administration and Institute of Industrial Relations, University of California, Berkeley, California 94720 CONTENTS INTRODUCTION .................................................................................... 628 Organizational Behavior as an Applie d Field ..... ............. ...... .............. .. ...... 628 Organizational Behavior as an Outcome·Oriented Field ................................. 629 JOB SATISFACTION ............................................................................... 630 Meas urement and Meaning of Job Satisfaction ......... ... ..... ........ ... ..... .. .... 63 1 Correlates of Job Satisfa ction ................................ ............................. ... 631 Job Design .............................................................................. 632 Comparison Theories .................... .... .................................. .......... ......... 634 Alternative Directions ..... ............ ............................ ... .................. ......... 637 ABSENTEEISM ....................................................................................... 638 Current Models ....... ............................................................... ............. 638 Theoretical Tren ds .................................................... ........................... 640 .... ....................................................
    [Show full text]
  • Tips for Interviewing Prospective Students
    p TIPS FOR INTERVIEWING PROSPECTIVE STUDENTS 1. Prepare for the interview. Create a list of questions ahead of time. Attempt to ask all applicants for the same job the same type of questions, although individual experiences and follow-up questions may send you down different paths. Clear your desk. Do what you can to minimize interruptions, and focus on the candidate. 2. Put the student at ease with some small talk. Job interviews can make even the seasoned employee stressed, and you may have applicants who have no formal employment experience. If you can’t move to a separate office or leave your post, explain to the student the nature of your work, and that the phone might ring (let it go to voicemail if you have it) during your interview. 3. Give the student some perspective about the job. Go over the job description from the posting, and put it in the framework of the function of your office or department. i.e. “Our department is responsible for on-campus employment, and the student hired for this position will be helping newly hired students complete the hiring paperwork.” (Give the student a copy of the job description.) 4. Ask questions that will get the information you need. Use open-ended questions instead of ones that result in “yes” or “no.” You can begin with “What interested you in this position?” “Tell me a bit about yourself” and “What did you like best/worst about your last job?” If the student does not have formal work experience, try asking “What did you like best about your senior year in high school?” “What accomplishment has given you the most satisfaction?” 5.
    [Show full text]
  • The Moderating Effect of Managerial Roles on Job Stress And
    International Journal of Environmental Research and Public Health Article The Moderating Effect of Managerial Roles on Job Stress and Satisfaction by Employees’ Employment Type Kwan-Woo Kim 1,* and Yoon-Ho Cho 2,* 1 Occupational Safety and Health Training Institute, Korea Occupational Safety & Health Agency (KOSHA), 400 Jongga-ro, Jung-gu, Ulsan 44429, Korea 2 Occupational Safety and Health Research Institute, Korea Occupational Safety & Health Agency (KOSHA), 400 Jongga-ro, Jung-gu, Ulsan 44429, Korea * Correspondence: [email protected] (K.-W.K.); [email protected] (Y.-H.C.) Received: 23 September 2020; Accepted: 6 November 2020; Published: 9 November 2020 Abstract: The roles of managers affect job stress and satisfaction. As irregular employees increase globally, more research is needed on the effects of managerial roles. This study analyzed job stress (subfactors: job autonomy and demand), job satisfaction, and managerial roles by employment type. Data comprised 33,420 cases from the fifth Korean Working Condition Survey. Regular employees had higher job autonomy and satisfaction fewer lower demands than irregular employees. For both, job autonomy positively and job demand negatively affected job satisfaction; the interaction of job autonomy and managerial roles negatively affected the relationship between job autonomy and satisfaction. In the relationship between job demand and satisfaction, the interaction of job demand and managerial roles had positive and negative effects for regular and irregular employees, respectively. The moderating effect of the interaction between job stress and managerial roles differed by employment type. Thus, managerial roles should differ by employment type. Guaranteed autonomy and minimal managerial intervention positively affect job satisfaction regardless of employment type.
    [Show full text]
  • Attitudes and Job Satisfaction
    Robbins & Judge Organizational Behavior 14th Edition Attitudes and Job Satisfaction Kelli J. Schutte William Jewell College Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 3‐0 Chapter Learning Objectives After studying this chapter, you should be able to: – Contrast the three components of an attitude. – Summarize the relationship between attitudes and behavior. – Compare and contrast the major job attitudes. – Define job satisfaction and show how it can be measured. – Summarize the main causes of job satisfaction. – Identify four employee responses to dissatisfaction. – Show whether job satisfaction is a relevant concept in countries other than the United States. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 3‐1 (c) 2008 Prentice-Hall, All rights reserved. 1 Attitudes Evaluative statements or judgments concerning objects, people, or events Three components of an attitude: The emotional or Affective Cognitive feeling segment The opinion or of an attitude belief segment of Behavioral an attitude An intention to behave in a certain way toward someone or something Attitude See E X H I B I T 3–1 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 3‐2 Does Behavior Always Follow from Attitudes? Leon Festinger – No, the reverse is sometimes true! Cognitive Dissonance: Any incompatibility between two or more attitudes or between behavior and attitudes – Individuals seek to reduce this uncomfortable gap, or dissonance, to reach stability and consistency – Consistency is achieved by changing the attitudes, modifying the behaviors, or through rationalization – Desire to reduce dissonance depends on: • Importance of elements • Degree of individual influence • Rewards involved in dissonance Copyright © 2011 Pearson Education, Inc.
    [Show full text]
  • Job Soup for Job Shoppers. 80 Job Bits You Can Sink Your Teeth Into. PUB DATE 1998-00-00 NOTE 81P.; for a Related Document, See ED 419 144
    DOCUMENT RESUME ED 430 092 CE 078 562 AUTHOR Martin, Melissa TITLE Job Soup for Job Shoppers. 80 Job Bits You Can Sink Your Teeth into. PUB DATE 1998-00-00 NOTE 81p.; For a related document, see ED 419 144. AVAILABLE FROM It's Women's Work, LLC, P.O. Box 61, Circleville, OH 43113. PUB TYPE Guides Non-Classroom (055) EDRS PRICE MF01/PC04 Plus Postage. DESCRIPTORS Adults; Career Planning; *Employee Attitudes; *Employment Interviews; Employment Potential; Employment Qualifications; Job Applicants; Job Application; Job Performance; *Job Search Methods; Job Skills; Reentry Workers; *Resumes (Personal); Work Attitudes ABSTRACT This guide contains 80 short items that provide information and insight to persons conducting a job search, as well as practical tips for keeping a job. The 80 items are organized into seven chapters that cover the following topics:(1) jobs and careers;(2) job skills;(3) job seekers; (4) paper power;(5) presentation package, "You";(6) tool box (resources); and (7) job keepers. Items consist of lists, charts, aphorisms, tips, and suggested resources. (KC) ******************************************************************************** * Reproductions supplied by EDRS are the best that can be made * * from the original document. * ******************************************************************************** ,tI.S. DEPARTMENT OF EDUCATION ffice of Educational Research and Improvement UCATIONAL RESOURCES INFORMATION CENTER (ERIC) This document has been reproduced as received from the person or organization originating it. 0 Minor changes have been made to improve reproduction quality. Points of view or opinions stated in this document do not necessarily represent official OERI position or policy. PERMISSION TO REPRODUCE AND DISSEMINATE THIS MATERIAL HAS BEEN GRANTED BY TO THE EDUCATIONAL RESOURCES INFORMATION CENTER (ERIC) 1 -11mmMP' 80 JOB Bites You Can Sink Your Teeth Into Melissa Martin JOB Coach BEST COPYAVAILABLE 2 INTRODUCTION JOB Soup is a short resource guide designed for the purpose of giving quick and concise job tips.
    [Show full text]
  • The Role of Satisfaction with Job Embeddedness in Network Ability
    THE ROLE OF SATISFACTION WITH JOB EMBEDDEDNESS IN NETWORK ABILITY Chia-Yi Cheng and Jung-Nung Chang _____________________________________________________________ ABSTRACT Based on job embeddedness and resource conservation theories, the purpose of this study is to examine how internal job satisfaction mediates the relationship between job embeddedness and sales performance among financial salespeople. We propose a hypothetical model and examine the path difference between financial salespeople with low and high network abilities. The results indicate that internal job satisfaction mediates the relationship between on- and off-the-job embeddedness and sales performance. Both on- and off-the- job embeddedness can also determine the internal job satisfaction associated with improving sales performance among personnel with high network ability. The findings also identify further potential benefits when strengthening job embeddedness. Keywords: Job embeddedness, job satisfaction, sales performance, employee productivity, social network. INTRODUCTION Instabilities in human resource acquisition and retention can impede the service consistency of firms (Trevor & Nyberg 2008). To increase the probability of success, researchers have indicated that salespeople should utilise social connections to improve their sales performance (ÜstUner & Godes 2006). Previous studies have shown that salespeople can receive support from their social relationships, which not only facilitates the sharing of knowledge and information, but it also increases the probability of improving their job performance (Jarvenpaa & Majchrzak 2008). Moreover, numerous scholars have applied job embeddedness theory to explain the stability and performance of employees within in an organisation (Lee, Sablynski, Burton & Holtom 2004; Mitchell, Holtom, Lee, Sablynski & Erez 2001). In this study, we assert that the development of social relationships within an organisation or a community can discourage employees from leaving their jobs, thereby assisting managers in predicting their employees’ job performance.
    [Show full text]
  • Occupational Stress, Work Environment and Job Embeddededness As Predictors of Job Satisfaction Among Female Teaching Staff of Ebonyi State University, Abakaliki 1Dr
    American International Journal of Available online at http://www.iasir.net Research in Humanities, Arts and Social Sciences ISSN (Print): 2328-3734, ISSN (Online): 2328-3696, ISSN (CD-ROM): 2328-3688 AIJRHASS is a refereed, indexed, peer-reviewed, multidisciplinary and open access journal published by International Association of Scientific Innovation and Research (IASIR), USA (An Association Unifying the Sciences, Engineering, and Applied Research) Occupational Stress, Work Environment and Job Embeddededness as Predictors of Job Satisfaction Among Female Teaching Staff of Ebonyi State University, Abakaliki 1Dr. Ronald C.N. Oginyi, 1Ofoke S.Mbam, 2Chia Francis Joseph 1,2Department of Psychology and Sociological Studies, Ebonyi State University,Abakaliki 2National Drug Law Enforcement Agency (NDLEA) Nigeria Abstract: In contemporary societies, organizations are facing various challenges due to the kinetic nature of occupational stress, work environment and job embeddedness on job satisfaction of employees. One of the significant challenges for organizations is how to satisfy its employees in order to increase maximum efficiency, effectiveness, productivity and job commitment. The organisation must satisfy the needs of its employees in order to reduce occupational stress, poor working environment and stable job embeddedness. The objective of this paper is to analyse occupational stress, work environment and job embeddededness as predictors of job satisfaction. The study employed a cross sectional survey design. Data were collected through occupational stress scale, work environment scale, job embeddededness scale and job satisfaction scale. The target population consists of female teaching staff of Ebonyi State University,Abakaliki, South- Eastern Nigeria. Simple random sampling technique was used for data collection from 300 female teaching employees.
    [Show full text]
  • Linking Job Embeddedness, Job Satisfaction, Self-Efficacy, Job Performance, Work Engagement, and Turnover
    sustainability Article Sustainable Relationship Development between Hotel Company and Its Employees: Linking Job Embeddedness, Job Satisfaction, Self-Efficacy, Job Performance, Work Engagement, and Turnover Jongsik Yu 1 , Antonio Ariza-Montes 2 , Gabriele Giorgi 3, Aejoo Lee 4 and Heesup Han 4,* 1 Division of Tourism and Hotel Management, Cheongju University, 298 Daesung-ro, Cheongwon-gu, Cheongju-si, Chungcheongbuk-do 28503, Korea; [email protected] 2 Department of Management, Universidad Loyola Andalucía, C/ Escritor Castilla Aguayo, 4, 14004 Córdoba, Spain; [email protected] 3 Department of Human Science, Università Europea di Roma, Via degli Aldobrandeschi, 190, 00163 Roma, Italy; [email protected] 4 College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-Gu, Seoul 143747, Korea; [email protected] * Correspondence: [email protected] Received: 27 July 2020; Accepted: 28 August 2020; Published: 2 September 2020 Abstract: This study aimed to investigate the impact of hotel employees’ perceived job embeddedness on job satisfaction, self-efficacy, turnover intention, job performance, and job commitment. The results showed that job embeddedness partially increased job satisfaction, while job satisfaction and self-efficacy reduced turnover intention and increased job performance and job commitment. Furthermore, job satisfaction and self-efficacy were found to play an important mediating role. Therefore, the theoretical framework, based on the results of this study, clearly demonstrated the causal relationship between the given variables, and adequately describes the goals of this study. The theoretical/practical implications are discussed in detail in the conclusion. Keywords: sustainable relationship development; organizational psychology; job embeddedness; job satisfaction; self-efficacy; turnover intention; perceived job performance; work engagement 1.
    [Show full text]