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macOS Device Management VMware Workspace ONE UEM macOS Device Management You can find the most up-to-date technical documentation on the VMware website at: https://docs.vmware.com/ VMware, Inc. 3401 Hillview Ave. Palo Alto, CA 94304 www.vmware.com © Copyright 2020 VMware, Inc. All rights reserved. Copyright and trademark information. VMware, Inc. 2 Contents 1 Introduction to Workspace ONE UEM powered by AirWatch for macOS 6 Workspace ONE UEM macOS Management Prerequisites 6 2 macOS Device Enrollment 8 Enrollment with macOS Intelligent Hub 10 macOS Workspace ONE Intelligent Hub Download 10 Enable the Workspace ONE Intelligent Hub for Web-based Enrollment on macOS Devices 11 Deploying VMware Workspace ONE Intelligent Hub 11 Stage macOS Devices for Single User Enrollment 12 Configure a Sideloading Enrollment Profile for macOS Devices 13 Configure Multi-User Staging for macOS Devices 14 Single Staging with Pre-Registration and Non-Domain Joined Local User 15 Create Single-Staging Flow with Pre-Registration 15 Single Staging with API 17 Apple Business Manager - DEP 17 Custom Bootstrap Packages for Device Enrollment 18 Deploy a Bootstrap Package 19 3 Software Distribution and Management for macOS Applications 21 4 macOS Device Profiles 22 Configure a Passcode Policy Profile 24 Configure a Network Access Profile 25 Configure a VPN Profile 27 Configure a VPN On Demand Profile 29 Configure an Email Profile 30 Configure an Exchange Web Services Profile 31 Configure an LDAP Profile 33 Configure a CalDAV or CardDAV Profile 34 Configure a Web Clips Profile 34 Configure a SCEP/Credentials Profile 35 Configure a Privacy Preferences Control Profile 37 Configure a Dock Profile 39 Configure a Restrictions Profile 40 Configure a Software Update Server Profile 43 Configure a Parental Controls Profile 45 Configure a Directory Profile 45 VMware, Inc. 3 macOS Device Management Configure a Security and Privacy Settings Profile 47 Configure a Full Disk Encryption Profile 48 Configure a Login Items Profile 52 Configure a Login Window Profile 52 Configure an Energy Saver Profile 53 Configure a Time Machine Profile 54 Configure a Finder Profile 55 Configure an Accessibility Profile 56 Configure a Printer Configuration Profile 57 Configure a Messages Profile 58 Configure a Proxy Profile 58 Configure a Smart Card Profile 60 Configure a Mobility Profile 61 Configure an Associated Domains Profile 62 Configure a Managed Domains Profile 63 Configure an SSO Extension Profile 63 Configure a System Extensions Profile 65 Configure a Web Content Filter Profile 66 Configure an AirPlay Whitelist Profile 67 Configure an AirPrint Profile 68 Retrieve AirPrint Printer Information 68 Configure an Xsan Storage Profile 69 Configure a Firewall Profile 70 Configure a Firmware Password Profile 70 Configure a Custom Attributes Profile 71 Configure a Custom Settings Profile 72 Configure a Kernel Extension Policy Profile 73 5 Full Disk Encryption with FileVault 74 Institutional and Personal Recovery for macOS Devices 74 Institutional Recovery for macOS Devices 75 Configure a FileVault Institutional Recovery Key for macOS Devices 75 Personal Recovery for macOS Devices 81 Enable Personal Recovery Encryption for a macOS Device 81 View Escrowed Personal Recovery Key on the UEM Console 81 View Escrowed Personal Recovery Key on the SSP 82 Recover an Encrypted Disk Using a Personal Recovery Key 83 Personal Recovery Key Rotation 85 6 Compliance Policies 88 VMware, Inc. 4 macOS Device Management 7 Apps for macOS Devices 89 Workspace ONE Intelligent Hub 89 Configure Settings for the macOS Workspace ONE Intelligent Hub 90 (Legacy) AirWatch Catalog and Workspace ONE Catalog 91 Content Locker Sync 91 8 Additional macOS Configurations 92 Build a Device Kiosk for a macOS Device 92 Additional macOS Profiles for Kiosk Mode 93 Mirror Screens with Apple AirPlay on macOS Devices 93 Custom Fonts for macOS Devices 94 Manage Fonts on macOS Devices 95 Product Provisioning for macOS Devices 95 Workspace ONE Assist 95 9 macOS Device Management 96 Device Dashboard 96 Device List View 97 Device Details Page for macOS Devices 98 Certificate Profile Resiliency 100 Admin Password Auto-Rotation 101 Device Actions 102 Request Device Logs 105 Configure and Deploy a Custom Command to a Managed Device 107 AppleCare GSX 107 Obtain an Apple Certificate to Integrate AppleCare GSX 108 Configure AppleCare GSX in the UEM Console 109 10 Shared Devices 110 Define the Shared Device Hierarchy 111 Log In and log out of Shared macOS Devices 112 VMware, Inc. 5 Introduction to Workspace ONE UEM powered by AirWatch for macOS 1 Workspace ONE UEM powered by AirWatch provides complete management solutions for macOS devices. Workspace ONE UEM's Mobile Device Management (MDM) solution enables enterprises to manage Corporate-Dedicated, Corporate-Shared or Employee Owned (BYOD) macOS devices throughout the entire device lifecycle. Workspace ONE UEM supports macOS versions 10.9 and higher, and all devices running those operating system versions. This guide shows administrators how to enroll devices or allow end users to enroll themselves, create profiles to manage compliance, configure the Workspace ONE Intelligent Hub, manage applications, manage devices through the Workspace ONE UEM console and on the Self-Service Portal (SSP), integrate with macOS tools such as File Vault 2, and enable Product Provisioning. This chapter includes the following topics: n Workspace ONE UEM macOS Management Prerequisites Workspace ONE UEM macOS Management Prerequisites To manage macOS devices, make sure you have the all the prequisites mentioned in this section. You must have the following materials ready: n Active Environment – This is your active Workspace ONE UEM environment and access to the UEM console. n Appropriate Admin Permissions – This type of permission allows you to create profiles, policies and manage devices within the UEM console. n Enrollment URL – This is the web address entered into Safari to begin the enrollment procedure. This location is specific to your company's enrollment environment. For example, this enrollment URL will follow the format of https://<companyspecificdeviceservicesurl>/ enroll. n Group ID – This is a unique identifier for the organization group where the device is enrolled that defines all configurations the device receives. VMware, Inc. 6 macOS Device Management n Credentials – This a username and password combination used to identify and authenticate the user account to which the device belongs. This can be AD/LDAP user credentials. n Apple ID for Apple Business Manager – An Apple ID is needed to purchase managed distribution or the user-based licenses when using the Volume Purchase Program with a macOS deployment and to enroll macOS device through Device Enrollment Program (DEP) Note Apple ID that is used for VPP or DEP should not be entered in the settings or preferences on the device. For example, do not use for iTunes or iCloud. n Apple Push Notification service (APNs) Certificate – This is a certificate issued to your organization to authorize use of Apple's cloud messaging services. Supported Devices Workspace ONE UEM currently supports devices running mac 10.9 and higher, including: n MacBook n iMac n MacBook Pro n Mac Mini n MacBook Air n Mac Pro n iMac Pro VMware, Inc. 7 macOS Device Enrollment 2 Each device in your organization's deployment must be enrolled in your organization's environment before it can communicate with Workspace ONE UEM and access internal content and features. macOS devices enroll using MDM functionality built into the native OS in conjunction with Workspace ONE UEM functionality. Enrollment Methods There are three ways to initiate enrollment for macOS devices: n Enroll a device using the Workspace ONE Intelligent Hub n Sideload devices with an MDM profile n Utilize Apple Business Manager's Device Enrollment Program End user Enrollment Using the Workspace ONE Intelligent Hub The Hub-based enrollment process secures a connection between macOS devices and your Workspace ONE UEM environment through the Workspace ONE Intelligent Hub app. The Workspace ONE Intelligent Hub application facilitates User-Approved Device Enrollment, and then allows for real-time management and access to device information. For more information, see: n Chapter 7 Apps for macOS Devices n Enrollment with macOS Intelligent Hub Admin Enrollment Using a Sideloaded Staging Profile Device Staging on the Workspace ONE UEM console allows a single admin to outfit devices for other users on their behalf, which can be particularly useful for IT admins provisioning a fleet of devices. Admins can sideload a staging profile for a single user devices and multi-user devices. VMware, Inc. 8 macOS Device Management Single-User Staging Single-user staging allows an admin to stage devices for a single user, such as a company-issued laptop. LDAP binding or pre-registration is required when staging devices for single users. For more information, see Stage macOS Devices for Single User Enrollment. Single Staging with Pre-Registration and Local User Workspace ONE UEM also supports a new single staging enrollment flow for a local user with pre-registration to help macOS admins who are moving towards a deployment model without domain join. For more information, see Single Staging with Pre-Registration and Non-Domain Joined Local User. Multi-User Staging Multi-user device staging allows an admin to provision devices intended to be used by more than one user, such as a customer service kiosk computer. Multi-user staging allows the device to dynamically change its assigned user as the different network users log into that device. For more information, see Configure Multi-User Staging for macOS Devices. Bulk Device Enrollment Depending on your deployment type and device ownership model, you may want to enroll devices in bulk. Workspace ONE UEM provides bulk enrollment capabilities for macOS devices using the Apple Business Manager and Automated Enrollment. Bulk Enrollment with Apple Business Manager Deploying a bulk enrollment through the Apple Business Manager's DEP allows you to install a non-removable MDM profile on a device, which prevents end users from being able to remove the profile from their devices.
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