Administration in Social Work
ISSN: 0364-3107 (Print) 1544-4376 (Online) Journal homepage: http://www.tandfonline.com/loi/wasw20
Introducing Organizational Development (OD) Practices into a County Human Service Agency
Andrea Dubrow MSW, MPH , Donna M. Wocher MSOD & Michael J. Austin PhD, MSW, MPH
To cite this article: Andrea Dubrow MSW, MPH , Donna M. Wocher MSOD & Michael J. Austin PhD, MSW, MPH (2001) Introducing Organizational Development (OD) Practices into a County Human Service Agency, Administration in Social Work, 25:4, 63-83, DOI: 10.1300/ J147v25n04_04
To link to this article: http://dx.doi.org/10.1300/J147v25n04_04
Published online: 11 Oct 2008.
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FIGURE 1. Human Services Agency Senior Organizational Development Con- sultant Assessment Center
EXAM MATRIX
DIMENSIONS Application Panel Facilitation Leaderless Screening Interview Exercise Group Exercise Adaptability X X X Analytical XXXX Awareness of Political X Ramifications Career X Orientation Decision XX Making Interpersonal XXX Relations Leadership X Oral XXX Communication Teamwork X X Technical XXXX Experience Written X Communication
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FIGURE 2. Program Service Manager Positions–Organization Development
Current Classification: Organization Development Manager Current Position Title: Organization Development Manager Report to: Agency Director
Primary Functions Supervision Supervise organization development work of internal and external consultants
Consultation Services–Organizational and Group Levels • Consult to the agency directors, managers and supervisors on organizational structure, system and policies (reward, performance and career systems), organizational procedures (decision-making, communications), job design, practices and procedures that impeded ef- ficient functioning, leadership behaviors, and group processes.
• Provide action research services to the agency directors, managers and supervisors about structure, technology, culture, performance management and organizational feedback sys- tems.
• Provide consultation, training and education on process improvement to process improve- ment teams and self-directed work teams where applicable.
• Design organizational and group level questionnaires and focus group interview schedules.
• Conduct organizational and group level diagnosis using questionnaires and focus groups.
• Summarize and analyze data for agency directors, managers, supervisors, teams and com- munity partners.
• Prepare and present status reports for purposes of action planning by the agency directors, managers, supervisors, staff and community partners.
• Design, develop, implement and evaluate interventions to address agency needs as identi- fied through organizational and group level diagnosis, i.e., role negotiation intervention for agency directors, program and support managers, and supervisors.
• Design, develop, implement and evaluate team start-up, team development, and team Downloaded by [University of California, Berkeley] at 13:10 25 April 2016 maintenance retreats with agency directors, managers, supervisors, staff and community partners to decrease intergroup competition and enhance collaborative work efforts.
• Educate the SUCCESS ADVISORY STRATEGIC PLANNING COMMITTEE regarding the elements of strategic planning and implementation.
• Conduct an environmental analysis for the welfare reform industry, and the agency’s envi- ronment, as well as external and internal stakeholders through research, focus groups and surveys in conjunction with the SUCCESS ADVISORY STRATEGIC PLANNING COMMITTEE.
• Research and educate the agency directors, managers, supervisors, staff and community partners about new methods of change management, planning and organization develop- ment processes. • Design, develop, instruct and evaluate curriculums to support ongoing interventions, i.e., coaching, change management, etc. • Deliver process consultation to intact teams and workgroups including the executive team, regional implementation teams, etc. • Develop and implement evaluation tools and instruments to measure the effectiveness of organization development and interventions. $'0,1,675$7,21,162&,$/:25.
Figure 2 (continued)
Consultation Services–Individual Level
• Mentor and instruct directors, managers and supervisors through on-the-job training how to do short and long term planning, strategic planning, process improvement, succession planning, performance analysis. • Provide performance coaching to agency directors, managers, supervisors and staff. • Assess performance of agency directors, managers, supervisors, and staff through the use of psychological tests, questionnaires, checklists. • Administer instruments (see above item for complete listing), score, interpret and feedback data to client for performance related action planning.
Consultation Services–County-Wide • Design, develop, instruct and evaluate San Mateo County’s organization development cur- riculum for directors and managers in San Mateo County departments and other county agencies. • Design, develop, instruct and evaluate course components, re: Interdisciplinary Practice for the Bay Area Social Services Consortium. • Design and develop a case study, re: change management for the Bay Area Social Ser- vices Consortium. • Consult to other agency directors, managers and supervisors on organizational structure, system and policies, organizational procedures, job design, and practices and procedures that impede efficient functioning, leadership behaviors, and group processes in conjunction with the San Mateo County organization development consultants. This work to be per- formed quid pro quo. • Present at local, regional and national meetings and conferences on the organization de- velopment work performed for the agency.
Other Areas of Responsibility
Coordinate and write quarterly implementation report. Write articles for the newsletter. Attend implementation team meetings. Attend Executive and Management Team Meetings and provide process consultation.
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