National Business Survey ENAE Interviewer's Manual

National Business Survey ENAE

Interviewer’s manual

2015

INEC – ENAE 2015

FOREWORD

The National Business Survey is a statistical investigation conducted by INEC aimed at producing information about the Costa Rican labor market. For this purpose, employers (enterprises) are asked about the quantity of workers, compensation and working schedules, according to type of contract, sex, branch of economic activity and occupational group.

The survey is conducted quarterly and is essential to the creation of the employment matrix that will show the dynamics of the local labor market. This survey responds to the need for more accurate and comprehensive economic statistics in Costa Rica.

The purpose of this instructional material is to serve as detailed guidance to the ENAE staff who will collect data on the enterprises from the sample. It contains the most relevant methodological aspects and specific instructions for filling out the National Business Survey Form.

Interviewers should read this manual carefully and ask questions throughout the training process; they should consult the manual whenever in doubt about how to apply the survey to enterprises.

INEC – ENAE 2015

Table of contents

FOREWORD ...... 2 1. GENERAL ASPECTS ...... 6 1.1. National Institute of Statistics and Censuses ...... 6 1.2. National Business Survey ...... 7 1.2.1. Definition ...... 7 1.2.2. General Objective ...... 7 1.2.3. Specific Objectives ...... 7 2. INTERVIEWING PERSONNEL ...... 9 2.1. Importance of work done...... 9 2.2. Duties ...... 9 2.3. Prohibitions ...... 10 2.4. Materials ...... 11 3. THEMATIC COVERAGE ...... 12 3.1. Statistical Unit ...... 12 3.2. Economic sector ...... 12 3.3. Size ...... 12 3.4. Geographic Coverage ...... 12 3.5. Economic activity ...... 12 4. DEFINITIONS AND CONCEPTS ...... 18 4.1. Basic concepts ...... 18 4.2. Other concepts ...... 25 5. INDIVIDUAL WORKLOAD ...... 26 5.1. Workload assignment ...... 26 5.2. Daily Monitoring Sheet ...... 26 5.3. Enterprise information update ...... 32 6. TERMS OF REFERENCE...... 38 6.1. Reference month ...... 38 6.2. Currency used...... 39 6.3. Forms of payment ...... 39

INEC – ENAE 2015

7. ENAE FORM ...... 40 7.1. Section I: Enterprise information ...... 41 7.1.1. Enterprise/establishment location and information ...... 41 7.1.2. Information of Manager or Legal Representative ...... 46 7.1.3. Informant information ...... 47 7.1.4. Terms of reference ...... 47 7.1.5. Additional information on enterprise/establishment activities ...... 48 7.1.6. For office use only ...... 50 7.2. Section II: Enterprise/establishment worker information ...... 51 7.2.1. Amount / ID number ...... 51 7.2.2. Type of worker ...... 52 7.2.3. Sex ...... 52 7.2.4. Type of contract ...... 52 7.2.5. Position held in the enterprise ...... 52 7.2.6. Main tasks performed ...... 52 7.2.7. Monthly remuneration ...... 54 7.2.8. Type of remuneration ...... 55 7.2.9. Christmas salary bonus, amount/percentage ...... 55 7.2.10. School Salary, amount/percentage ...... 56 7.2.11. Salary in kind components ...... 56 7.2.12. Number of normal hours worked ...... 56 7.2.13. Number of overtime hours worked ...... 56 7.3. Section III: Workers with only an indefinite duration contract of employment in the enterprise/establishment ...... 59 7.3.1. New employees ...... 60 7.3.2. Dismissed Workers ...... 61 7.4. Section IV. Vacancies in the enterprise/establishment ...... 65 7.5. Comments ...... 66 8. FORM RESULTS ...... 97 9. ENTERPRISE RESULTS ...... 97 10. FINAL RECOMMENDATIONS ...... 99

INEC – ENAE 2015

1. GENERAL ASPECTS

1.1. National Institute of Statistics and Censuses

The National Institute of Statistics and Censuses [Instituto Nacional de Estadística y Censos INEC] was created under Act 7839 of the National Statistical System [Sistema Estadístico Nacional SEN] as an Autonomous Entity of public law, with legal status and its own assets, as well as functional and administrative autonomy under article 188 of the Costa Rican Constitution.

The main function of INEC is to promote national statistical activities that produce and disseminate reliable and timely statistics, in order to raise awareness of conditions in Costa Rica and contribute to efficient administrative and private management. Its Mission and Vision statements are the following:

Mission We are responsible for the national statistics that guide decisions fostering the development of the country. Vision We are at the forefront of the provision of geostatistical information concerning conditions in Costa Rica.

Through its operations, INEC must promote the integration of production and use of statistical information about public institutions; establish the mechanisms and procedures required to coordinate actions by the public and private institutions involved in the production, dissemination and application of the information generated under the framework of the National Statistical System; produce the statistical information entrusted to them by Law and provide results of national statistical activity clearly and in a timely manner.

Stated actions include producing demographic statistics, price indexes (for example the CPI), exports and imports statistics, population and housing census, household surveys, household income and expenditure surveys and other specific statistics concerning the agricultural sector (agricultural census).

INEC – ENAE 2015

1.2. National Business Survey

1.2.1. Definition

As part of statistical operations, the National Business Survey is conducted by INEC to provide input for the analysis of the national labor market. Its main purpose is to become a source of information for said market, from the perspective of employers (enterprises).

ENAE deals with the number of people in an occupation, positions in an enterprise, and compensation according to occupational group and sex. This information constitutes basic input for the development of the employment matrix, as part of the Costa Rica CAB project to change the base year for the macroeconomic accounts [Proyecto del Cambio de Año Base CAB], under the framework for cooperation between the Central Bank of Costa Rica [Banco Central de Costa Rica BCCR] and the National Institute of Statistics and Censuses, thus contributing to the development of the Comprehensive Implementation Program of the Macroeconomic Statistics Department [Sistema de Estadísticas Macroeconómicas IISEM].

1.2.2. General Objective

Analyze the dynamics of the labor market in terms of people in an occupation, hours worked, and compensation, from the perspective of the existing demand for labor in the country.

1.2.3. Specific Objectives

The specific objectives of ENAE are: 1. Define the occupational profile by current number or workers in the country according to type of contract and sex. 2. Examine the behavior of working days in terms of number of hours according to occupational group and branch of economic activity. 3. Collect information on the pattern of compensation in the country, as well as its components according to sex and occupational group.

INEC – ENAE 2015

2. INTERVIEWING PERSONNEL

2.1. Importance of work done

As an interviewer, you must comply consistently and responsibly with the data collection on enterprises. Therefore, you will be assigned workload indicating the enterprises you will be working with during each period, according to the questions in the ENAE Form.

2.2. Duties

i) Actively participate in the training process on the dates and in the places required.

ii) Perform your tasks following the instructions contained in this manual.

iii) Ask the supervisor questions whenever in doubt in order to prevent quality- related problems.

iv) Perform your tasks yourself and do so thoroughly.

v) Be mindful of your personal appearance; that is, wear formal attire during field work.

vi) Request the information required in a courteous manner.

vii) Perform your tasks within the established time frame and submit it as previously indicated, letting the supervisor know about any unusual situations (pending surveys, suspicions of fake information, etc.).

viii) Inform the enterprises so they may confirm the survey is being conducted by calling Odilia Bravo Cambronero, general project coordinator, at 2280-9280 extension 123, or the survey technical working group at extension 338.

ix) Take care of the assigned laptop and charge it completely before starting your day to avoid inconveniences.

INEC – ENAE 2015

2.3. Prohibitions

i. Push informants to provide data or make informants official offers.

ii. Alter data provided by informant.

iii. Disclose information obtained during your work, even upon completion of your tasks, or leave it at the reach of people outside INEC.

iv. Smoke, chew gum, wear sunglasses and/or keep your cellphone on while conducting the survey.

v. Dispose of or refuse to return the materials provided for field work.

vi. Show up to survey appointments under the effect of narcotics or alcohol. vii. Delegate your tasks or receive help from unauthorized people, or be accompanied by people outside INEC. viii. Misuse laptops (games, personal work, software installation, etc.) assigned exclusively for the collection of enterprise data.

INEC – ENAE 2015

2.4. Materials

Supervisors will provide each interviewer with the following material to conduct field work:

a) Badge: Official identification to identify yourself as interviewer in the project; b) Laptop; Electronic tool used to collect data; it comes with a charger and a bag, c) Data Card: a wireless, remote-access device to access the Internet; d) Telephone cards: Cards with the expected cost of telephone calls and the like. e) Cellphone: mobile device used to georeference enterprises during visits, as well as to communicate work matters. f) Forms: Print tool used to collect data (if necessary); and g) Other: pens, pencils, erasers, business cards, umbrellas.

IMPORTANCE OF WORK DONE

You are representing INEC and the National Business Survey. It is your duty as interviewer to know the objectives, importance and usefulness of the project.

INEC – ENAE 2015

3. THEMATIC COVERAGE

3.1. Statistical Unit

The statistical unit is the enterprise, which is defined as the economic unit that joins efforts and resources with the purpose of producing consistent goods or services, under a single management, and can estimate its costs separately, particularly those pertaining to production, materials, services and manual labor; it is generally located in one physical location.

3.2. Economic sector

ENAE focuses solely on the private sector, thus completely excluding the public sector from the survey.

3.3. Size

Enterprises subject to analysis are those whose number of workers are equal or greater than 10 (this encompasses workers with fixed-term contracts or indefinite duration contracts in the principal enterprises and in any establishments).

3.4. Geographic Coverage

The geographic coverage of ENAE includes enterprises located across the country, making no distinction regarding location.

3.5. Economic activity

ENAE includes any enterprise whose Principal Economic Activity is defined in any of the following categories:

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- Mining and quarrying

This section includes the extraction of minerals occurring naturally as solids (coal and ores), liquids (petroleum) or gases (natural gas). This also includes supplementary activities aimed at preparing the crude materials for marketing, for example, crushing, grinding, cleaning, drying, sorting, concentrating ores, liquefaction of natural gas and agglomeration of solid fuels.

- Manufacturing

This includes the physical or chemical transformation of materials, substances, or components into new products. The materials, substances, or components transformed are raw materials that are products of agriculture, forestry, fishing, mining or quarrying as well as products of other manufacturing activities. Substantial alteration, renovation or reconstruction of goods is generally considered to be manufacturing.

- Electricity, gas, steam and air conditioning supply

This includes the activity of providing electric power, natural gas, steam, hot water and the like through a permanent infrastructure (network) of lines, mains and pipes. This section therefore includes the operation of electric and gas utilities, which generate, control and distribute electric power or gas. Also included is the provision of steam and air-conditioning supply.

- Water supply; sewerage, waste management and remediation activities

This includes activities related to the management (including collection, treatment and disposal) of various forms of waste, such as solid or non-solid industrial or household waste, as well as contaminated sites.

INEC – ENAE 2015

- Wholesale and retail trade; repair of motor vehicles and motorcycles

This section includes wholesale and retail trade (i.e. sale without transformation) of any type of goods and the rendering of services incidental to the selling of these goods. Also included in this section are the repair of motor vehicles and motorcycles.

- Transportation and storage

This includes the provision of passenger or freight transport, whether scheduled or not, by rail, pipeline, road, water or air and associated activities such as terminal and parking facilities, cargo handling, storage etc. Included in this section is the renting of transport equipment with driver or operator and postal or courier services.

- Accommodation and food service activities

This section includes the provision of short-stay accommodation for visitors and the provision of complete meals and drinks for immediate consumption.

- Information and communication

This section includes the production and distribution of information and cultural products, the provision of the means to transmit or distribute these products, as well as data or communications, information technology activities and the processing of data and other information service activities.

- Financial and insurance activities

This section includes financial service activities, including insurance, reinsurance and pension funding activities and activities to support financial services. This section also includes the activities of holding assets, such as activities of holding companies and the activities of trusts, funds and similar financial entities.

- Real Estate activities

This section includes acting as lessors, agents and/or brokers in one or more of the following: selling or buying real estate, renting real estate, providing other real

INEC – ENAE 2015 estate services such as the appraisal of real estate or acting as real estate escrow agents. Also included is the building of structures, combined with maintaining ownership or leasing of such structures.

- Professional, scientific and technical activities

This section includes specialized professional, scientific and technical activities. These activities require a high degree of training, and make specialized knowledge and skills available to users.

- Administrative and support service activities

These refer to general administrative and support service activities.

- Education

This section includes education at any level or for any profession, oral or written as well as by radio and television or other means of communication. It includes education by the different institutions in the regular school system at its different levels as well as adult education, literacy programs etc. Also included are military schools and academies, prison schools etc. at their respective levels.

- Human health and social work activities

This section includes the provision of health and social work activities ranging from health care provided by trained medical professionals in hospitals and other facilities, to social work activities without any involvement of health care professionals.1

- Arts, entertainment and recreation

This section includes a wide range of activities to meet varied cultural, entertainment and recreational interests of the general public, including live performances, operation of museums and historic sites, gambling, sports and other recreation activities.

1 The definition includes public health care activities. However, according to the thematic coverage of ENAE, they are not to be considered for this project. The same applies to any public activity.

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- Other Service Activities

This section includes the activities of membership organizations, the repair of computers and personal and household goods, and other personal service activities not classified elsewhere.

Therefore, enterprises are excluded should their Principal Activity2 be any of the following:

- Agriculture, Livestock Industry, Forestry and Fishing

This includes the exploitation of natural resources both plant and animal, comprising the activities of growing crops, raising and breeding animals, harvesting timber and other plants, animals or animal products from a farm or from their natural habitats.

 Construction

This includes general construction and specialized construction activities for buildings and civil engineering works. It includes new work, repair, additions and alterations, the erection of prefabricated buildings or structures on-site and also construction of a temporary nature.

- Public administration and defense; compulsory social security

This section includes activities normally carried out by the public administration. This includes the enactment and judicial interpretation of laws and their pursuant regulation, as well as the administration of programs based on them, legislative activities, taxation, national defense, public order and safety, immigration services, foreign affairs and the administration of government programs. This section also includes compulsory social security activities.

2 In case an enterprise has establishments, if the principal activity of the enterprise is one of those included in ENAE and the activity of any of the establishments is one of the excluded, the information of the establishments should also be considered; in other words, the exclusion criteria for economic activities applies solely and exclusively to the Principal Activity of the Enterprise, though not of the establishments.

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- Activities of households as employers; undifferentiated goods- and services- producing activities of households for own use

This includes activities of households as employers of domestic personnel such as maids, cooks, waiters, valets, butlers, laundresses, gardeners, gatekeepers, grooms, chauffeurs, caretakers, governesses, babysitters, tutors, secretaries etc.

- Activities of extraterritorial organizations and bodies

This includes activities of international organizations such as the United Nations and the specialized agencies of the United Nations system, regional bodies, etc., the International Monetary Fund, the World Bank, the Organization for Economic Co- operation and Development, the Organization of Petroleum Exporting Countries, the European Communities, the European Free Trade Association etc.

The reasoning for the exclusion of the previous branches of economic activity from ENAE is as follows:

1. Activities of dynamic nature in terms of location, activity or enterprise facilities. 2. Seasonal employment. 3. Complex data collection process given the nature of some activities.

INEC – ENAE 2015

4. DEFINITIONS AND CONCEPTS

4.1. Basic concepts

In order to perform tasks fully and correctly, interviewers must know the following basic concepts:

 Economic activity: It is the market production of goods or services, as homogeneous as possible so as to group and differentiate them from other activities. An economic activity takes place when combining resources such as equipment, manual labor, manufacturing techniques, or products in order to obtain certain goods or services.

o Principal activity: The principal activity contributes most to the value added of the enterprise or that requires the greatest number of workers. o Secondary activity: any independent activity that produces products for third parties and that is not the principal activity of the entity in question.

 ID number: It may be a physical identification number or corporate identification number. The physical identification number may be the identity card, issued by the Department of Vital Statistics, or the passport or residence number of the business owner. The corporate identification number is the number assigned by the Property Register to identify companies in legal or tax transactions, for example.

 Contract of Employment: comes into play when one of the following takes place:

o personal rendering of services, which means work should be done solely and exclusively by the worker hired; o salary or compensation for the rendering of services, and o subordination, which is the dependency or subordination between the employer and the worker, that allows the former to give instructions, demand good performance and impose sanctions.

INEC – ENAE 2015

A contract of employment may be Fixed-Term or Indefinite Duration.

o Fixed-Term Contract of Employment: the worker provides services during a given time frame. Therefore, it includes fixed-term and piecework contracts. o Indefinite Duration Contract of Employment: no termination date is agreed between the employer and the worker, as the reasons for the contract are not time-bound.

 Enterprise: It is an economic entity with the autonomy to make financial and investment decisions and the authority and responsibility to allocate resources to the production of goods and services, and the ability to perform one or several productive activities.

o Single enterprise: It refers to a business that does not depend on another, does not have branch offices and whose operations are based in the same location. o Establishment: It refers to the activities performed by the enterprise in a different location; that is, establishments are located somewhere different from the principal enterprise yet depend on it in terms of management and accounting.

Example 1. Single enterprise / enterprise with establishments

Let’s say you visit Arca de Chocolate S.A. [translator’s note: in Costa Rica ‘S.A.’ stands for ‘corporation’ and is often included as part of the name of the corporation], an enterprise that performs the activity of retailing chocolates, located in the district of El Carmen, San José. As it does not perform activities elsewhere, it is considered a single enterprise. On the contrary, consider an enterprise like Office-Tech Ltda. [Translator’s note: In Costa Rica ‘Ltda.’ stands for ‘limited liability company’], who performs the activity of retailing stationery and whose main location is in El Carmen (district), San José (canton), while having branch offices in Heredia (province), Desamparados (canton), Pavas (district), San Rafael (district) in Escazú (canton) and Ulloa (district) in Heredia (canton). Each of

INEC – ENAE 2015 those branch offices are called establishments, being the principal enterprise the above-mentioned. Take into account not all establishments perform the same activity as the principal enterprise.

 Enterprise with subsidiaries abroad: enterprises with subsidiaries abroad, managed from Costa Rica.

 Subsidiary with a foreign parent enterprise: An enterprise whose parent enterprise is located in another country; in other words, an enterprise managed by one located abroad.

 Enterprise group: They refer a set of relationships between two or more companies involving a controlling company and its subsidiaries.

 Occupational group: set of occupations grouped according to similar type of work done and tasks performed.

 Working day hours: Time spent at the workplace on activities that are part of the production of goods and services. Working day hours are classified in Contractual Hours, Hours Actually Worked and Hours Worked.

o Contractual hours: They refer to hours agreed upon in the contract of employment.

o Hours Actually Worked: They include time spent at the workplace on the tasks and duties of the jobs concerned. Therefore, explicitly excluded are lunch and coffee breaks, as well as commute and scheduled leave, among others.

o Hours worked: They constitute the working day established in the work schedule assigned to each worker to execute his/her tasks.

For the purposes of ENAE, relevant work hours are Hours Worked only. Accordingly, Hours Worked fall into Normal Hours of Work and Overtime.

. Normal Hours of Work: Paid work hours for the effective

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rendering of services during an established time frame in pursuance of the contract of employment. . Overtime: The number of hours worked exceeding the working day agreed upon by the employer and the employee.

 Exporter: Enterprises who sell goods and services abroad directly (no intermediaries).

 Importer: Enterprises who buy goods and services or part of them abroad directly (no intermediaries); that is, enterprises who buy their products or supplies abroad.

 Business name: a trade name the business is advertised by to the public.

 Business name: The name under which the business was registered in the Property Register and that is used in legal transactions. The business names of many enterprises are often different from the trade names, both of which may include the name of a person.

 Other deductions: Deductions from the salary of a worker for sick leaves, unpaid leaves or permits.

o Sick leave: is temporary time off work workers use to address his/her health and safety and receive medical assistance from the Social Security.

o Unpaid leave: a permit granted to workers to absent themselves partially or completely during a certain time period without receiving the corresponding pay.

 Outsourcing: The procedure through which a company allocates resources to delegate activities to an outside contractor. Outsourcing occurs particularly in subcontracting of specialized companies.

Example 2. Workers hired through Outsourcing

An example is services rendered by a security company to another company. The security company workers execute tasks at the assigned company but do

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not become part of the payroll. Thus, the company subcontracts the security company through outsourcing.

 Position in the enterprise: Position held in the company in relation to the production and workforce. Positions at the company may be one of the following:

o Self-employed: people who work independently without hiring personnel for permanent positions, only temporarily or occasionally.

o Employer: workers who, working on their own account, have engaged one or more persons to work for them in their business as permanent employees.

o Employee: all those workers who are subordinated to an employer and thus depend directly or indirectly on the employer’s decisions; they receive compensation on a monthly, weekly or hourly basis or any other time period, or by piecework.

o Unpaid assistant (relative): Person who renders services to an enterprise or business according to kinship ties with the employer or owner, without receiving any compensation.

 Position in the enterprise: Name given to a set of tasks performed by one person within an enterprise/establishment, of which the purpose is to create products or services as established in a contract of employment.

 Compensation: The total remuneration, in cash or in kind, payable to an employee in return for work done by the latter within an enterprise/establishment. Its components are:

o Base salary: amount payable to workers in pursuance of the corresponding contract of employment.

o Overtime pay: It is the amount paid to employees for hours worked beyond the normal working day. By law, it is equal to 1.5 hours for

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each overtime hour worked.

o Christmas salary bonus: It is an “additional salary” every employer must pay to all working people, regardless of occupation, within the first twenty days of the month of December of each year.

o School salary: It is a withholding of 8.19% from the monthly income received during a year, to be paid before middle school classes start, which is usually around January.

o Other types of compensation It includes incentives, bonuses and commissions.

. Incentives: any remuneration in cash paid to personnel upon successful completion of certain conditions established beforehand, for example, productivity incentives granted for reaching desired productivity levels; incentives for successful completion of sales quotas; incentives granted when reaching performance levels, as established in advance. . Bonuses: A kind of voluntary and supplementary reward provided for special reasons, usually related to production, cost of living, quality, or traits displayed by the employee such as responsibility, efficiency, loyalty and honesty. . Commissions: It is a type of compensation based on performance.

 Salary in kind: The monetary value of the goods and services that a worker receives as partial or total pay for work done. They are not granted exclusively for performance; employees may use them without restriction in their free time to satisfy their personal needs. The forms of salary in kind analyzed in ENAE are: Meals, fuel, phone/mobile bill, bus fare or transportation, cafeteria or any other mentioned by informants during data collection.

 Worker: A natural person who renders material and/or intellectual services

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pursuant to an express or implied, oral or written, individual or collective contract of employment. In addition to the usual workers, new workers and those dismissed in a particular reference period must be considered.

o Worker with new contract: a worker who agreed upon an indefinite duration contract of employment with an employer and was not part of the payroll during the previous reference period.

o Dismissed worker: a worker who during the previous reference period had an indefinite duration contract of employment yet in the current reference period does not anymore, as he/she stopped working for the enterprise (regardless of the reasons concerned).

Important details about the concepts defined above are included below:

a) An enterprise may have one or more corporate identification numbers.

b) No distinction is made with regards to time worked by workers in the enterprise; that is, someone who works 1 hour a week and one who works full working days are considered without distinction. Both are considered workers in ENAE, as long as they receive compensation from the enterprise.

c) People working in the enterprise under an outsourcing contract are not considered enterprise workers; however, data is collected on the number, sex and position held in the company.

d) Data on self-employed workers are not collected, as information collected will pertain to enterprises with an employer and workers under fixed-term contracts of employment. Similarly, data on unpaid assistants will not be consulted, as this role is non-existent to enterprises with 10 or more workers, and thus its contribution to the analysis would be negligible.

e) Not all enterprises provide information on the employer; that role may be performed by a board of directors according to the legal, accounting

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and financial characteristics, or the enterprise may be part of a parent enterprise located abroad.

4.2. Other concepts

 Workload: Number of enterprises assigned to each interviewer to be covered throughout the working day.

 Informant: person whose position in the enterprise being interviewed makes him/her the most suitable person to provide information; therefore, the person to interview should be the manager or otherwise the person authorized to provide information.

 Sequence number (DEE): the identification used in the Directory of Enterprises and Establishments to distinguish each enterprise in the database.

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5. INDIVIDUAL WORKLOAD

5.1. Workload assignment

As interviewer, you will be assigned a workload corresponding to a list of enterprises on which you must work during the year.

Workload will be assigned at the beginning of the year through an Excel file, which contains the months of participation for each enterprise and where the following descriptive information is to be added: INEC Sequence number, Province, Canton and District of each enterprise.

Nothing else is included in the document, as interviewers may consult additional information through the assignment and follow-up module, by entering the sequence number to see information such as business and trade names, corporate identification number, exact address, telephone, email, economic activity, and enterprise contact (informant and legal representative/manager).

A document is added to your workload, containing enterprises that are part of Enterprise Groups, as listed in the Directory of Enterprises and Establishments.

The purpose of providing you with these records is you must have as extensive enterprise information as possible before making phone calls. When calling a business, verify their membership to an enterprise group, descriptive information, existence of establishments, and exact address, if required.

Having this information makes it easier for interviewers to schedule presentation and collection appointments and ask about transportation and stay (if applicable).

5.2. Daily Monitoring Sheet

Your interviewer tasks are diverse and simultaneous, which is why you must prepare a document that allows the supervisor to oversee how time was spent during the day and correctly update the survey database. Accordingly, the Daily Monitoring Sheet records individual and collective progress concerning a particular workload.

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As interviewer, you are responsible for preparing the document on a daily basis and for what it is therein contained or omitted. Consequently, you must prepare it with the utmost care in order to avoid inconsistencies with the existing enterprise information.

It is your duty to submit the Daily Monitoring Sheet to the supervisor individually via email (do no attach a Word file, send it as the body of the email) before 8:15 AM on the day following that to which the tasks described correspond. Should any unusual situation keep you from sending the Sheet, it is your obligation to inform the supervisor, who will decide how to proceed.

The Daily Monitoring Sheet has two sections: The first details the tasks performed concerning enterprises that changed their recorded information. It contains spaces for the sequence number, comments and an additional space for any information that would contribute to a better understanding of the status of an enterprise. The second section is called Enterprise Follow-up and contains spaces for the sequence number, comments and additional information on enterprises worked on during the day but on which no data from the record was changed. Below is an example of the structure of the daily monitoring sheet.

ENAE Daily Monitoring Sheet structure Changes in the base

Sequence number Comment Additional*

Enterprise follow-up (no changes in the base)

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*Space used to describe problems that arose with transportation, walking, time, weather, information on hard copies.

DAILY MONITORING SHEET

The daily monitoring sheet is used to oversee each enterprise in your workload on a day-to-day basis. Correctly and specifically defining the status of each enterprise and justifying changes as accurately as possible is crucial.

Examples of correct recording in the daily monitoring sheet, as well as incorrect examples with the corresponding explanation, are illustrated below.

Example 3. Daily monitoring sheet with correct records

Changes in the base

Sequence Comment Additional* number

20157 Information from July was synchronized.

7426 Information from July and August was received via email but is yet to be synchronized.

16401 A presentation appointment was scheduled for Thursday, August 18 at 9:30 AM.

14910 Information from October and November was

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provided by phone but is yet to be synchronized.

76809 Information from July and August was synchronized. The information was processed in order to be included in the Excel file. Then it was uploaded, encoded and synchronized.

A visit was paid to the enterprise to present the project. The person in charge of databases must be 9909 consulted before agreeing to participate. A phone call must be made during the work week of the 15 to the19 of October in order to confirm participation.

7812 An email was sent containing the form and the corresponding instructions, as they decided to participate via email.

Enterprise follow-up (no changes in the base)

A phone call was made as a remainder of pending 23632 information, but unsuccessfully.

A phone call was made to request a presentation 44651 appointment, but unsuccessfully.

15868 Information from the III Quarter was entered in the system.

Example 4. Daily monitoring sheet with incorrect records

Changes in the base

Sequence number Comment Additional*

Does not meet coverage because of 15795 number of workers, information from July to September was synchronized.

Explanation: when writing an enterprise does not meet the ENAE coverage because of number of workers, the current number of workers in the enterprise should also be included. If the enterprise does not meet the coverage because it is inactive, the time elapsed since it ceased its economic activity must be indicated.

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Information from April to June was 45778 collected.

Explanation: this record is incomplete, as it is lacking the data collection method. The correct way reads, “Information from April, May and June was collected via email.”

We traveled by bus. A visit was paid to the enterprise on Time of departure from 39890 October 2 to collect information from INEC 11:30 AM, time of July, August and September. arrival to INEC 3:00 PM.

Explanation: the record does not elaborate on the result of the visit, lacking the relevant information to change the enterprise information recorded in the database, if applicable.

An appointment was scheduled by 57217 phone for Friday October 3 at 2.00 PM to collect data from three months.

Explanation: interviewers must indicate in the daily monitoring sheet the corresponding reference period. In the previous example, the supervisor may assume you are referring to the information from the quarter immediately prior to the current one, which may not be necessarily the case.

Restaurant Luna Azul Information from July is synchronized.

Explanation: when a change is made in the database, the ‘connector’ is the sequence number. A daily monitoring sheet missing the sequence number might cause ambiguity for two enterprises with the same name. The correct record contains the sequence number.

37538,69032,7057,11856,73745, Information from September was updated by phone. 78131,79217,81368,4433,6861,

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Explanation: every line in the daily monitoring sheet must contain one sequence number, as not all tasks fit in one line. Therefore, write each sequence number in a separate line.

Confirmation was received that the information received on September 1296 23 from September showed no changes.

Explanation: this record is not correct, as it does not indicate if data was collected, nor the corresponding month. The status of synchronization is also omitted. The correct record would read, “Information from September was collected by phone and showed no changes from the previous month. Information is yet to be synchronized.”

According to Ana López, human resources manager, the enterprise will participate for the III Quarter of 2014. 5372 They expect to send the information during the week of the 13 to the 17 of October.

Explanation: records with additional information about names of workers and positions in the enterprise are not necessary. Omit them. The same applies to the details that do not contribute to verifying the status of an enterprise. This record should read as follows: “By phone, the enterprise agreed to participate via email.”

As per all confirmation 8/OCT/2014: The head of imports, visits, the enterprise Grisel Días, stated she would need a kept the folder and 8755 few days to fill out the form placed in was not presented the a folder. An email is sent with the project. The head of digital form. imports stated she would fill out the form.

Explanation: the task date is not necessary as the monitoring sheet is submitted daily. Also, any specifications that do not contribute to defining the status of an enterprise must be eliminated.

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5.3. Enterprise information update

Once you are assigned workload, your tasks as interviewer include updating the descriptive information of each enterprise by phone, as a first step. You must verify the following data of both the principal enterprise and the establishment:

1. Business name and trade name, as well as corporate ID number and starting year of operations. 2. Phone number and email. 3. Province, canton, district and exact address. 4. Principal economic activity 5. Other data such as: whether the business is an exporter or importer and the frequency of such activities (if applicable); access to computer equipment; Internet use in the business; whether it is a subsidiary of a foreign parent enterprise or whether it has subsidiaries abroad. 6. Informant contact information including name, position, email and phone number.

This information is provided for you only, which is why only your update would be valid.

Concerning the description of the activity, you must define the principal activity of the enterprise concisely, detailing all information that contributes to a better understanding; should any doubts arise, ask the necessary questions.

Therefore, the following guidelines should be taken into account:

1. The principal economic activity is the one that contributes most to the value added of the enterprise, requires the greatest number of workers and is the most time-consuming. 2. In the case of product manufacturing, the material used must be indicated. It is not enough to say ‘door manufacturing’ but rather ‘aluminum door manufacturing’.

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3. In the case of selling of products, whether it is retail trade or wholesale trade must be indicated. Wholesale trade usually involves selling to companies or selling products that ordinary customers would not be able to purchase, due to price or use, such as industrial equipment. Moreover, the word distribution should not be used as it is misleading; it might refer to wholesale trade or transportation of merchandise. 4. Similarly, general descriptions should not be used, such as editorial; rather use ‘editorial, book and magazine publishing’. Descriptions must be as specific as possible.

The format for describing economic activities is the following:

- ______or ______trade (wholesale or retail) of ______(product) or ______(activity), ______or ______trade (wholesale or retail) of ______(product).

Example: Small grocery store [pulpería], retail trade of groceries.

- Manufacturing of ______(material) ______(product).

Example: manufacturing of wood ornaments.

- ______(activity), ______(explanation).

Example: International press agency, selling of news to television and radio media.

The address should be as exact as possible. The format when entering the address is the following:

Province, Canton, District, Neighborhood/town/housing development, ___ Street, ___ Avenue, landmark, number of meters or km, cardinal point.

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Example: San José, Escazú, San Antonio, Urbanización María Fernanda, from the municipal cemetery, 600 meters south and 350 meters east.

There are two essential questions you must ask in order to move forward in the process:

1. Does it have 10 or more permanent workers in the enterprise? 2. Manager/legal representative contact information including name, phone number, email and position in the enterprise.

Should the response to the first question be negative, you must ask the exact number of workers in the enterprise and find out whether this situation is recent or temporary.

When updating information, two situations may occur: a) the information provided by the informant about the enterprise is consistent with that assigned to you, in which case you may move forward with the survey; or b) the information assigned to you about the enterprise or any of its establishments differs from that provided by the informant, in which case you should proceed as follows:

 If the informant states the enterprise or any of its establishments are no longer active, you must ask what year the operations ceased and write it down in the Comments section.  If the informant states additional establishments exist and were assigned as part of an enterprise, you must add them and ask the questions concerning the descriptive information for each of them, in order to add them to new ENAE Forms, or additional enterprises, should the enterprise in your workload make up a Group.

Example 5. Registering a new enterprise

Let’s say you have to collect data from February, so on March 05 you visit Emporium Inc., which has one establishment, as recorded in DEE. Assume this enterprise belongs to a Group made up of Emporium Inc. and one more enterprise, Hotel Pico Alto del Mar S.A.

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You must collect descriptive information on this enterprise as well, including the name of the enterprise, trade name, corporate ID number, economic activity, province, canton, district, exact address, phone number, email, and name of manage or legal representative, his/her position in the enterprise, phone number and email.

Mr. Roger Zamora, private accountant, was contacted when calling 2736 4556. He stated the trade name of the enterprise is Hotel de Mar, the corporate ID number 3 101 002211 since 2006, and that it is located in Guanacaste, Santa Cruz, Cabo Velas, from Cabo Velas School, 200 meters north. It does not have establishments; it is a hotel whose activity is short-stay accommodation and restaurant services, where meals are available for hotel guests only. It does not export or import, it is not a subsidiary of a foreign parent enterprise and it does not have subsidiaries abroad. The enterprise email is [email protected],cr, they have computer equipment and use the Internet to perform tasks.

The name of the manager is Raymundo Munkel, who can be contacted by calling the enterprise phone number or at [email protected].

The information should be displayed as follows:

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When registering a new enterprise, do not define a sequence number or an economic activity code (ISIC Rev.4 code); however, inform your supervisor so he/she can follow-up the enterprise and its control in DEE accordingly. Therefore, your duty is to inform about the existence of a new enterprise and add it correctly.

Example 6: Registering an inactive enterprise

Let’s say you visit Soluciones MDF Soluciones S.A., which is an enterprise with two establishments, as recorded in DEE. The principal economic activity developed is selling of new cars.

When calling, you notice the enterprise and its establishment are inactive. It is your duty to ask when the enterprise closed in order to write it down as a comment in the form. In this case, the status of the enterprise would be inactive.

Example 7: Registering inactive or new establishments

Let’s suppose you are visiting the enterprise from the previous example, but in this case the principal enterprise is active. It is your duty to verify the descriptive information of the principal enterprise and each establishment. In this context, suppose one establishment located in San Rafael Abajo (district), Desamparados

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(canton), closed two months ago because of its inability to make profit, and an another one located in San Francisco de Dos Ríos closed two years ago because of shortage of supplies. Additionally, consider having to add a new establishment with a total of 12 workers called Soluciones del Norte S.A. located in La Palmera (district), San Carlos (canton), whose economic activity is repair and installation of air conditioning equipment.

The first step is to write down the inactive establishments as such and define the period in which they ceased to operate. Next, ask about the new establishment. The questions you must ask the informant in this regard were detailed in the previous example 6.

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6. TERMS OF REFERENCE

Before describing the components of the ENAE Form and how to fill it out, the aspects you must inquire of informants in order to obtain accurate data are explained below. Reference month, currency used and forms of payments are included.

6.1. Reference month

You must tell the informant which month you are collecting data from. Each enterprise will participate during the four quarters of the year but only during one of the months of each quarter. In other words, if an enterprise participates in January, it will participate in the first month of each quarter (April, July and October). Data should not be collected for months of the same quarter, for example April and then May, or April and then August (though not of the same quarter, April is the first month of its quarter and August is second).

You must know in advance the months in which the enterprises in your workload will participate; therefore, you should schedule your work time in order to cover all the enterprises in each month.

Because data collection is performed monthly, you should perform the corresponding tasks (phone calls, emails, visits, depending on the informant) during the first two weeks of the month following that from which data is being collected.

Example 8: Collection month

Suppose you are assigned an enterprise named Pako Boutique on January 10, 2015. You know in advance this enterprise will participate in March and thus in June, September and November. Therefore, you know you must call during the first week of April to collect data from March (assuming they agreed to participate by phone).

Collecting information before the last week of the reference month is not advisable, as information collected before the period ends may lack relevant

INEC – ENAE 2015 data for subsequent analysis. In sum, data should be collected during the first two weeks of the month following that from which data is being collected.

6.2. Currency used

You must clarify the currency of the monetary amounts included in the form. Only two options exist, colones and dollars; the latter is included in the form because it is the most-traded foreign currency with the highest value in the national economy.

When data is provided in dollars, write the amount without converting to colones, as this operation is performed by the data collection system. Should the currency be different from the above-mentioned, you must politely request the informant to convert the amount as required.

Whenever you are provided with an amount in dollars, ask whether the enterprise uses a particular exchange rate.

AMOUNTS IN DOLLARS

Record amounts in dollars as provided by the informant; do not convert to colones. Also, remember you may combine different denominations in the same Form but with different records.

6.3. Forms of payment

Forms of payment refer to the periodicity of payments made to workers by the enterprise. They may be hourly, weekly, bi-weekly (every other week), fortnightly (every two calendar weeks) or monthly; an additional item is included for (‘other’) for forms of payment not included in the foregoing, such as daily payments.

Interviewers must ask the informant about the forms of payment used, in order to avoid describing variations due to forms of payment. For instance, there may be a variation in the amount paid to workers on a weekly basis during a month of 5 weeks instead of 4. These variations may be explained by the forms of payment,

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hence the importance of asking such question. Remember the data included in the form must correspond to a month, regardless of forms of payment.

7. ENAE FORM

The ENAE form is the basis of the data collection in ENAE. Your duty is to know and master the following structure so as to use it correctly.

Bear in mind, in addition to knowing the form you must follow the instructions in this Manual and those highlighted in the Form, in order to ensure data quality and make subsequent tasks easier.

OMITTED INFORMATION

Should the informant refuse to give a piece of information or simply forgets it, leave the corresponding space blank and move on with survey.

The ENAE form is divided into four sections:

I. Enterprise information a. Enterprise/establishment location and information b. Information of Manager or Legal Representative c. Informant information d. Terms of reference e. Additional information on enterprise activities

II. Enterprise worker information

III. Workers with only an indefinite duration contract of employment in the enterprise/establishment a. New employees b. Workers dismissed

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IV. Vacancies in the enterprise/establishment

The form has two additional sections, one for comments and the other as an annex. The components in each one and instructions on how to fill them out are explained below.

7.1. Section I: Enterprise information

The first section in the ENAE form serves to identify the enterprise, the owner and informant (in case they are not the same person). Accordingly, filling out the descriptive section is a 4-step process, as explained below.

7.1.1. Enterprise/establishment location and information

This section serves to identify the enterprise to visit. It contains data such as DEE sequence number; ISIC Rev.4; address by province, canton and district; business name and trade name; type of enterprise; corporate ID number; economic activity; phone number and email.

The item for the sequence number refers to the numbering used in DEE to identify each enterprise entered in the database; ISIC Rev. 4 is the encoding suggested by the United Nations to standardize the classification of economic activities internationally3; the business name is the legal name under which the enterprise is registered, and the trade name is that known to the public; type of enterprise refers to whether it is a single enterprise or an establishment; corporate ID number refers to either physical/corporate identification number or passport.

The following is how the above-mentioned information is displayed in the ENAE form.

3 The International Standard Industrial Classification of All Economic Activities (ISIC) is a coherent and consistent classification of economic activities based on a set of concepts, definitions, principles and classification standards. It also provides a general framework in which economic data can be collected and disseminated in a format designed for economic analysis, decision-making and policy-making purposes. The structure of the classification is a standard format that organizes detailed information about an economic situation according to economic principles and perceptions.

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Section I. Enterprise/establishment information Enterprise/establishment location and information Sequence number Business name: ISIC Rev 4. Trade name: Province Type of enterprise: Canton: ID number: District: Economic activity: Address: Telephone: Email:

This information is obtained from the DEE database, as it is the sampling frame to conduct the ENAE base year survey. Previously in this document an example was explained regarding enterprise data update, which is part of the workload of interviewers.

Remember, when adding a new establishment or enterprise you do not have to encode according to ISIC, but you do have to correctly describe the principal activity performed, in order to encode it later at the office.

If the information you were provided with matches that in the form, you may proceed with the survey. Otherwise, if the enterprise/establishment information is different from that in the form, you must verify what data are modified and write down the corresponding changes.

Take into account the exclusion criteria for size of the enterprise, economic sector and economic activity. Examples of enterprises included in ENAE as well as those excluded are explained below, with the corresponding justification.

Example 9: Classification by Economic Sector

Read the information on the following enterprises and the reasoning as to whether they should be included in ENAE.

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Should it be Enterprise characteristics included in Reasoning ENAE?

Orfanato Pro Vita Lux was founded as a Because its budget is public (over 50%), this private initiative, but 60% of its budget No enterprise is not part of the private sector and comes from the government. thus is not included in ENAE.

Herrería Hernández S.A. is a single enterprise with 13 workers and a strictly Given its private capital, including this enterprise private working capital, which allow for no Yes in ENAE is correct. interference in the economic decision- making.

Example 10: Classification by Number of Workers

Read the information on the following enterprises and the reasoning (concerning number of workers) as to whether they should be included in ENAE.

Should it be Enterprise characteristics included in Reasoning ENAE?

Soluciones para el Hogar S.A. is an enterprise with establishments. The It has a total of 30 workers, thus is not excluded principal enterprise is located in Carmen from the survey. Although 4 establishments have (district), San José (canton); it has 5 Yes fewer than 10 workers, they are not excluded as establishments with a total of 30 workers. the exclusion criteria applies to the enterprise as a The distribution of workers per whole and not each establishment individually. establishment is 6, 3, 3, 4, and 2 respectively.

Almacén del Este S.A. is a single enterprise The enterprise is not included, as the number of with 7 workers and is located in Hospital No worker in the enterprise is six, fewer than the (district), San José (canton). maximum number for exclusion, which is ten.

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Servicios Médicos LabElectro S.A. is an Because the total sum of employees in the enterprise with 1 establishment where 5 No principal enterprise and the establishment is people work, 3 of them in the principal below 6, this enterprise is excluded from ENAE. enterprise and 2 in the establishment.

Consultoría Dinámica CP S.A. has 12 This enterprise is not included, as workers workers, 4 of which hold an indefinite considered by the exclusion criteria are those with duration contract of employment and the No a fixed-term or indefinite duration contract of rest of which hold a contract for employment. Accordingly, the enterprise has professional services. only 4 workers.

If you are collecting data from January, and the Vendo Todo en Uniformes is an enterprise workers hired in that month hold a fixed-term who hires workers during the month of contract, the enterprise does meet the minimum January, during which the enterprise has16 It depends. number of workers established. Otherwise, if you workers. During the remaining months only are collecting data from another month, this 6 are working in the enterprise. enterprise must be recorded as a problem with the sampling frame.

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Example 11. Classification by Economic Activity

Read the information on the following enterprises and the reasoning (concerning economic activity) as to whether they should be included in ENAE.

Should it be Enterprise characteristics included in Reasoning ENAE?

Kazata S.A. is a single enterprise; it has 26 workers and develops the Its economic activity is within Agriculture, Livestock industry, economic activity of Growing of other vegetables, roots and tubers No Forestry and Fishing Activities, which are not analyzed in ENAE. n.e.c.

F. y R. Ranger S.A. is a single enterprise; it has 20 workers and develops Its economic activity is within the Construction Activities, which No the economic activity called Construction of Buildings. are not analyzed in ENAE.

Hotel Fuente de Luna, located in Hospital (district) in San José Its activity is within Accommodation and Food Service Activities, (canton), is a single enterprise with 25 workers. It develops the Yes which are not excluded from ENAE. economic activity of short-stay accommodation activities in hotels.

Productos Agrícolas del Campo LM is an enterprise with establishments; it has 90 workers, and its principal economic activity is Although the establishments develop activities that are excluded, Retail Trade of Fresh Fruit and Vegetables, while its establishments Yes its principal economic activity is not excluded. Therefore, neither develop activities such as Growing of Vegetables, Roots or Tubers and the enterprise nor the establishment is excluded. Packing Activities.

Its economic activity is within Agriculture, Livestock industry, Escape Landscape S.A., an enterprise with establishments, has 10 Forestry and Fishing Activities, which are not analyzed in ENAE. workers, and its principal economic activity is Growing of Coffee, No Consequently, in spite of having establishments that perform while the activities developed by the establishments are Restaurants economic activities that are not excluded, the enterprise is not and Mobile Food Service Activities and Beneficiation of Coffee. included in ENAE because of its principal activity.

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EXCLUSIONS

The exclusions of enterprises during field work correspond to:

- Public sector enterprises - Private sector enterprises that develop activities of Agriculture, Livestock Industry, Forestry and Fishing; Construction; Extraterritorial Organizations and Bodies; and Activities of Households as Employers - Enterprises with 5 or fewer workers

7.1.2. Information of Manager or Legal Representative

This section of the form serves to identify the legal representative or manager of the enterprise, or any senior officer with the authority to decide on participation in ENAE.

It is essential for interviewers to request information about this person, as otherwise, contacting the enterprise to present ENAE is made difficult. Always include the name and both surnames.

This information is displayed in the form as follows:

Information of Manager or Legal Representative Name: Position: Telephone: Email:

Example 12: Information of Manager or Legal Representative

Suppose you are calling Instituto Flores Zapata de Educación to update information. It is located 400 meters southeast of Palacio Municipal in Downtown Heredia and its economic activity is mathematics teaching. This enterprise does not have establishments and has a total of 26 workers.

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Once the enterprise information is updated, you must request information about the legal representative or manager and include in the form, as shown below:

Information of Manager or Legal Representative Name: Javier Solís Rojas Position: Human Resources Manager Telephone: 8564 8954

Email: [email protected]

7.1.3. Informant information

You will be provided with the informant’s information including name, position in the enterprise, phone number and email. Do not write the name of the person updating the information but of the person who provides worker information, or whoever was appointed by the manager to do so.

The informant and the manager may be the same person, in which case you must fill out both spaces with the required information. Always include the name and both surnames.

In line with the previous example, the information is to be filled out as follows:

Information of Manager or Legal Informant information Representative Name: Javier Solís Rojas Name: Javier Solís Rojas Position: Financial Manager Position: Human Resources Manager Telephone: 8564 8954 Telephone: 8564 8954

Email: [email protected] Email: [email protected]

7.1.4. Terms of reference

As previously mentioned, you must inquire certain aspects of informants in order to collect accurate data. These aspects are included in the Terms of Reference Section below.

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7.1.5. Additional information on enterprise/establishment activities

This information is displayed in the form as follows:

- Starting year refers to the year the enterprise began its productive activities with the business name in good standing. - Exports refer to the selling of products abroad during the year (without intermediaries). Should the response be affirmative, a series of options is available concerning the frequency of such activity. Upon asking the informant, the interviewer must select one of the following options as appropriate: 1. Unknown 2. No 3. Once a year 4. Twice a year

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5. Three times a year 6. Four or more times a year - Imports refer to whether the enterprise buys its products or supplies abroad during the year (without intermediaries). Should the response be affirmative, a series of options is available concerning the frequency of such activity. Upon asking the informant, the interviewer must select one of the options as done with exports. - Information obtained from the variable access to computer equipment is related to information technologies (ICT) and refers to having desktop computers or laptops for business purposes only, not including mobile phones, TV devices, personal digital assistants (PDA), etc. Yes and no are the only possible responses. Upon asking the informant, the interviewer must select one of the following options in accordance with the enterprise information: 1. Yes 2. No

- The variable use of Internet refers to the use of Internet in the enterprise for the economic activity performed. Internet is understood as a public network that provides access to communication services, such as www, and allows communication, entertainment and information activities, regardless of the device used to access said network. Internet access is not limited to computers. It also encompasses mobile phones, PDA, video game consoles, digital television, etc. Access may also be achieved through fixed and mobile networks. Yes and no are the only possible responses. Upon asking the informant, the interviewer must select one of the following options in accordance with the enterprise information: 1. Yes 2. No

- In terms of foreign subsidiaries4, you must ask two questions: o Is it a subsidiary of a foreign parent enterprise?: refers to enterprises located in Costa Rica that are branch offices of a foreign enterprise.

4 Should the response be affirmative, the interviewer must inquire about the countries and select them as indicated.

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Upon asking the informant, the interviewer must select one of the following options in accordance with the enterprise information: 1. Yes 2. No Does it have subsidiaries abroad? Refers to domestic enterprises that have branch offices or subsidiaries abroad, understanding subsidiary as “an enterprise controlled by a foreign enterprise.” Upon asking the informant, the interviewer must select one of the following options in accordance with the enterprise information: 1. Yes 2. No

7.1.6. For office use only

The section For office use only serves as a way of closing the first section in the ENAE form. It should not be modified, as its name suggests, it is for internal use; therefore, leave it as it was when you received it.

For office use only

Interviewer: ______Supervisor: ______

INTERVIEWER TASKS

Your interviewer tasks thus far include:

1. Inquire about the type of enterprise; 2. Verify the consistency between the information contained in the form and that provided by the informant; 3. Take into consideration the specific exclusions and verify enterprises do not meet the exclusion criteria.

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7.2. Section II: Enterprise/establishment worker information

Two ways exist in which enterprises may provide information; the first is individually about each worker, and the second is separately by position in the enterprise. Accordingly, a form was designed in order to include information obtained both ways.

The form has a cell for each of the following variables: Amount/ID number; type of worker; sex; type of contract; position held in the enterprise; main tasks performed; monthly remuneration; type of remuneration; Christmas salary bonus, amount/percentage; school salary, amount/percentage; salary in kind components; and number of hours worked, classified in normal hours of work and overtime. These variables are explained below:

7.2.1. Amount / ID number

This space is for you to indicate the number of workers to which the information is referring (in case the data is provided by position in the enterprise), or the identifier of each of the workers referred to, whether physical ID number, residence or passport, or otherwise, a sequence number assigned to each employee. Do not write dashes or names of people.

WORKER

Workers who work full working days and those who work one hour a week are considered without distinction in ENAE. Therefore, no distinction is made with regards to time worked by workers in the enterprise.

Workers hired for professional services and unpaid relatives working as assistants are not taken into account.

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7.2.2. Type of worker

This question deals with the position in the enterprise of workers being referred to. You must ask the informant to select Employer or Employee. Mark with an X or fill in the circle.

7.2.3. Sex

It is an exclusive category that involves choosing Female or Male. Mark with an X or fill in the circle.

7.2.4. Type of contract

This is an exclusive variable classified into Indefinite Duration, Fixed-term and Outsourcing, as defined previously. Select only one of the available options for this variable. Mark with an X or fill in the circle.

7.2.5. Position held in the enterprise

Write in this space the job title as it is called by the enterprise. For instance, if the enterprise has two CEOs, write that down and in case you do not know its definition, the job title is ambiguous or there is any doubt concerning the definition of any job title. In the Comments section you must write down the specific details that will contribute to its subsequent classification. Do not write job title descriptions in this space.

7.2.6. Main tasks performed

For each of the workers or the positions in the enterprise specified in the previous cell, write a minimum of two and a maximum of three numbers in this space (from 1 to 18), which correspond to tasks from the ENAE Form Annex. The purpose of this action is to facilitate the classification by occupational groups of each of the positions in the enterprise specified in the form. Record this using only numbers.

Main tasks performed according to position held in the enterprise/establishment, plus examples, are listed and numbered below (ENAE Form Annex).

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Main tasks performed according to position held in the enterprise/establishment 1. Coordinating, planning, management, monitoring and leading decision-making on enterprise results. 2. Resource management (human, financial, material resources). 3. Research, analysis, development, design, management, evaluation, counseling.

4. Applying knowledge acquired according to the level of education (university degree required). 5. Performing operations without authority for decision-making. 6. Provision of technical support to professionals, performance of tasks that require experience and knowledge. 7. Performing administrative tasks (preparing reports and inventories, handling information).

8. Supervising other workers with contact with the public through phone calls and other means. 9. Rendering personal services (security, travel, cleaning, restaurants) and selling of merchandise in stores, and street stalls and markets. 10. Owning a small business like restaurants, cafés, hotels, cabins and the like. 11. Planning, organizing and performing specialized agricultural operations. 12. Follow-up on activities (agriculture and animal breeding) and market conditions. 13. Applying knowledge and skills in construction, metals, timber, leather, tools, machinery and craftwork. 14. Combining manual work and tools, or hand-operated machines. 15. Driving vehicles and other mobile equipment, experience and knowledge are required. 16. Operating, driving and supervising industrial and agricultural machinery and equipment.

17. Simple, daily tasks that may require the use of manual tools and considerable physical effort.

18. Cleaning, courier services, laundry, and other tasks for which no previous training is required.

Example 13: Positions and functions

Suppose you are about to survey ConcierTico S.A., an enterprise that develops the activity of Event Planning (concerts) and has 96 workers. All of them hold an indefinite-duration contract of employment; one of them is a women holding the position of Human Quality Manager. You are currently collecting information from December.

First, you must ask what position she holds in the enterprise and then about her three main tasks. For example, the owner holds the position of Human Quality Manager and her three main tasks are making decisions about enterprise

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resources, managing and coordinating hiring of personnel and leading customer service, as required.

Information written in the Position and Tasks section must be as clear as possible, as the data collected will eventually be classified by occupational groups5.

OCCUPATIONAL GROUP

Because classification by occupational group is performed in the office, your duty is to write down the name of the positions held by the workers and specify their three main tasks.

7.2.7. Monthly remuneration

This variable requires interviewers write down the total monthly remuneration (the gross amount in numbers) received by the workers or group of workers, depending on the information provided by the informant. This amount is comprehensive; it corresponds to each and every compensation paid to workers for rendering of services. You must write numbers only.

5 The definition of occupational group refers to a set of occupations that share characteristics and thus are classified in the same group.

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7.2.8. Type of remuneration

This variable allows for analysis of the components of the remuneration amount contained in the previous space. It can be classified into base salary, overtime pay, school salary, salary in kind, other types of remuneration, and deductions. This category is not exclusive. You may select one or more options (mark with an X).

It is your duty as interviewer to ask whether the remuneration amount involves a payment for each of the above-mentioned components. Some of these components have restrictions that must be included in the ENAE form. These restrictions, which you should be aware of in order to avoid data inconsistencies, are explained below.

- Overtime pay: if you write a total monthly remuneration that includes overtime pay, you must write this amount in the cell for number of overtime hours, explained further on. - Salary in kind: it should not exceed 50% of the total remuneration received by the worker. - Christmas salary bonus and school salary: They apply only when data is collected from the months of December and January respectively. - Missing data: in case the enterprise does not have any piece of information requested for a specific variable, leave the corresponding cell blank.

Other remunerations include bonuses, commissions and incentives; deductions refer to lower amounts due to unpaid leaves or sick leaves.

7.2.9. Christmas salary bonus, amount/percentage

This variable helps identify the amount (in numbers) of the Christmas salary bonus received in the month of December, or otherwise, the percentage of monthly remuneration received that equals to the Christmas salary bonus. The Christmas salary bonus amount must appear with its denomination (‘¢’ symbol when applicable) or followed by the ‘%’ symbol.

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7.2.10. School Salary, amount/percentage

This variable helps identify the amount (in numbers) of the school salary received in the month of January, or otherwise, the percentage (in numbers) of monthly remuneration received that equals to the school salary. As with the previous variable, the amount must appear with its denomination (‘¢’ symbol when applicable) or followed by the ‘%’ symbol.

7.2.11. Salary in kind components

This variable helps identify the amount (in numbers) of the salary in kind, or otherwise, the percentage of monthly remuneration received that equals to the salary in kind.

The components of salary in kind are: a) meals, b) fuel, c) phone/mobile phone bill, d) bus fare or transportation, e) cafeteria and f) other. Because they are not exclusive categories, several can be selected (mark with an X). Other is a residual category and thus is only selected when the option provided by the informant does not correspond to any of that in the previous list.

7.2.12. Number of normal hours worked

Number of hours agreed upon in the contract of employment. It is your duty to inquire about the monthly number of normal hours worked, not hours actually worked.

7.2.13. Number of overtime hours worked

You must ask if any of the workers worked paid overtime hours and write the monthly number in the corresponding cell.

The variables for which data must be collected through the ENAE form are showed below.

INEC – ENAE 2015

In case a worker or group of workers holds an outsourcing contract, you must inquire about the amount/ID number, sex, position in the enterprise, and tasks performed.

The remaining variables do not apply for outsourcing workers, as they belong to a different enterprise. If the enterprise offering the outsourcing services is also included in the ENAE sample, including these records may imply double the personnel.

If a worker is hired in the enterprise for professional services, do not include his/her information.

Example 14: Compensation and working days

In line with the previous example, suppose the manager received ¢2,723,168 during December. This amount includes base salary, overtime pay, salary in kind and commissions for an event planned successfully. ¢1.523.658 must be added to that amount as Christmas salary bonus.

Thus you must ask the following questions:

- Of the total remuneration (Christmas salary bonus not included because it was paid separately), how much corresponds to salary in kind? Could you give me a percentage? - Of the salary in kind, which components are included in that pay? (Number each component).

Suppose the manager explains to you approximately 5% of the ¢2.723.168 corresponds to fuel coupons and mobile phone bills paid by the enterprise.

Her normal hours of work pursuant to the contract are 240. Her working days are Monday through Friday from 8:30 AM to 5:30 PM and Saturdays from 8:00 AM to 12:00 PM. Hours worked exceeding the schedule are considered overtime. This month she worked 36 overtime hours.

The correct way of writing the information in the form is as follows:

INEC – ENAE 2015

7.3. Section III: Workers with only an indefinite duration contract of employment in the enterprise/establishment

In this section of the ENAE form, the following data is requested:

1. Workers hired in the enterprise under an Indefinite Duration Contract of Employment in the reference month of the previous quarter. 2. Workers who held an Indefinite Duration Contract but were dismissed in the reference month of the previous quarter.

Only the information of workers with an indefinite contract are included in the form, which is why you must be emphatic on this matter when asking for this information.

The variables for which data is collected are number, sex, position held in the enterprise and justification (for both employment and dismissal). The first three apply the same logic from Section II of the ENAE form. Justification is defined further on.

Do not collect information on workers with a fixed-term or outsourcing contract, as the data would show erroneous variations regarding enterprise personnel. For instance, there is no use in including workers whose contract ended, as they were not dismissed.

INEC – ENAE 2015

Workers with a new contract or those dismissed that must be included in the ENAE form are those whose contract does not define a time frame for the rendering of services.

7.3.1. New employees

As explained previously, this section is for data on the number of workers or each of their ID numbers.

Justification on employment may encompass several options (single-response and exclusive) from the following list.

- Increased production, sales or services, including new projects - Vacancies - Expansion of installed capacity (creation of new establishments or expansion of the existing establishments) - Seasonal employment - Other

When a new worker is hired under an indefinite duration contract, select (with an X) only one of the previous options, as they are mutually exclusive. The Other category is residual. There you must include the justifications that do not fit the previous options.

The structure of the section 1.New workers hired is shown below:

1. New employees Position held Amount / ID Sex in the Justification for employment number company

INEC – ENAE 2015

___ 1. Increased production, sales or services, including new projects ___ Male ___ 2. Vacancies ___ 3. Expansion of installed capacity (creation of new ___ Female establishments or expansion of the existing) ___ 4. Seasonal employment ___ 5. Other (specify)______1. Increased production, sales or services, including new projects ___ Male ___ 2. Vacancies ___ 3. Expansion of installed capacity (creation of new ___ Female establishments or expansion of the existing) ___ 4. Seasonal employment ___ 5. Other (specify)______

7.3.2. Dismissed Workers

This section requests information on workers who had an indefinite duration contract but were dismissed from the enterprise in the reference month of the previous quarter.

The list of options (single-response and exclusive) for the justification for dismissal, which has to be marked with an X, contains:

- Decreased production, sales or services - Poor performance/disciplinary issues - Reduction of installed capacity (closure of establishments or reduction of the existing establishments) - Closure of business - Seasonal employment - Replacement with outsourcing services - Voluntary resignation - Other

The structure of the section 2.Dismissed workers is shown below:

INEC – ENAE 2015

2. Workers dismissed Position held Amount / ID Sex in the Justification for dismissal number company ___ 1. Decreased production, sales or services ___ 2. Poor performance/disciplinary issues ___ 3. Reduction of installed capacity (closure of establishments or reduction of the existing) ___ Male ___ 4. Closure of business ___ Female ___ 5. Seasonal employment ___ 6. Replacement with outsourcing services ___ 7. Voluntary resignation ___ 8. Other (specify)______

___ 1. Decreased production, sales or services ___ 2. Poor performance/disciplinary issues ___ 3. Reduction of installed capacity (closure of establishments or reduction of the existing) ___ Male ___ 4. Closure of business ___ Female ___ 5. Seasonal employment ___ 6. Replacement with outsourcing services ___ 7. Voluntary resignation ___ 8. Other (specify)______

As with the new workers hired, the Other category is residual. There you must include the justifications that do not fit the previous options.

Example 15: New and dismissed employees

Suppose an enterprise provided information from July, after having participated in January and April.

INEC – ENAE 2015

Upon revising the data from July, you notice the enterprise has 23 workers and not 22 as in April. The difference in the number of workers must be justified by indicating new workers hired as well as those dismissed.

When comparing data from July and April, the worker with ID number 3-210-215 who held the position of Chef was not included in the former. Neither the waiter with ID number 111022451, nor the cashier with ID number 3584214 nor the chauffeur with ID number 4215012 were included.

In addition, two workers were not included in the information from April, a man, holder of ID number 6524125, hired under an indefinite duration contract to work as a waiter and a woman, accountant, holder of ID number 4123125, who was subcontracted.

In order to correctly enter the data from July contained in Section III of the ENAE form, you must ask whether the dismissed workers held an indefinite duration contract. For instance, suppose the chef and the chauffeur have a fixed-term contract, while the remaining workers were hired for an indefinite period.

The next step is to justify this information, for both the new workers hired as well as for those dismissed.

Suppose the justifications are as follows:

- Chef: contract ended, was hired only for a wedding. - Waiter: was dismissed because of disciplinary issues. - Cashier: resigned voluntarily. - Waiter: hired to fill a vacancy.

The correct way to enter the data from July (contained in Section III of the ENAE form) is shown below.

INEC – ENAE 2015

Section III. Workers with only an indefinite duration contract of employment in the enterprise/establishment 1. New employees Amount / ID Position held in Sex Justification for dismissal number the company ___ 1. Increased production, sales or services, including new projects _X_ Male _X_2. Vacancies 6 524 125 Waiter ___ 3. Expansion of installed capacity (creation of new ___ Female establishments or expansion of the existing) ___ 4. Seasonal employment ___ 5. Other (specify)______2. Workers dismissed Amount / ID Position held in Sex Justification for dismissal number the company ___ 1. Decreased production, sales or services _X_ 2. Poor performance/disciplinary issues ___ 3. Reduction of installed capacity (closure of establishments or reduction of the existing) _X_ Male ___ 4. Closure of business 1 1102 2451 Waiter ___ Female ___ 5. Seasonal employment ___ 6. Replacement with outsourcing services ___ 7. Voluntary resignation ___ 8. Other (specify)______

___ 1. Decreased production, sales or services ___ 2. Poor performance/disciplinary issues ___ 3. Reduction of installed capacity (closure of establishments or reduction of the existing) ___ Male ___ 4. Closure of business 3 584 214 Cashier _X_ Female ___ 5. Seasonal employment ___ 6. Replacement with outsourcing services _X_ 7. Voluntary resignation ___ 8. Other (specify)______

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KNOWLEDGE OF RELEVANT CONCEPTS

Interviewers must master the definitions of the types of contract, Indefinite Duration, Fixed-term and Outsourcing, in order to avoid confusion when recording data in the sections of the ENAE form and guide informants who are unaware of the types of contract.

7.4. Section IV. Vacancies in the enterprise/establishment

In this section of the form, write the number of job vacancies as of the last business day of the month prior to that of reference. In other words, if you are collecting information from January, indicate the number of vacancies as of the last business day of December.

In order to determine a variable indeed exists in the enterprise, it must meet the following conditions:

1. A specific job title exists in the enterprise to which tasks are assigned. The position may be full time or part time, and permanent, short-term or seasonal. 2. The start date for said position is within 30 days regardless of whether a suitable candidate is found during that period. 3. The enterprise is looking for workers, not necessarily from the enterprise, to fill the vacancy. That is, the enterprise is actively recruiting workers from outside the enterprise.

This means the enterprise is undertaking all pertinent actions to search for workers, such as publishing newspaper, Internet and T.V. ads; advertising through word-of- mouth; receiving applications; interviewing candidates; contacting employment agencies; attending job fairs or the like.

According to the responses from the informant, you may decide on whether to include this variable in the form.

INEC – ENAE 2015

The following are not considered vacancies:

 Vacancies intended for internal transfers, promotions, demotions and workers rehired.  Job openings with start dates beyond 30 days.  Positions for which employees have been hired; however, they have yet to start.  Positions that will be filled by employees from an agency of temporary employment, a company rendering services through outsourcing, external contractors, or consultants.

Example 16: Vacancies

Suppose an enterprise provided information from April. Before the end of the survey, ask the informant whether vacancies exist in the enterprise. The question you must ask is: Were there vacancies in the enterprise as of the last business day of march?

Suppose the informant responds affirmatively, saying the vacancy corresponds to one business engineer.

You must ask the following: Are you looking for workers to fill the vacancy? Is the start date for that position within 30 days? Assuming the responses are affirmative, the data would appear as follows:

7.5. Comments

In this section you must be capable of defining the reasons why noticeable variations appear in some variables in the survey. You might notice a change, or

INEC – ENAE 2015 the informant might let you know the numbers for a particular month are not typical or behave irregularly (increase or decrease). Inquiring about this is an immediate resource aimed at achieving an ideal analysis of the variants showed by each enterprise over time.

Similarly, should a certain job title in an enterprise be hard to describe, in the Comments section write any piece of information that will facilitate its encoding by occupational groups.

If you think that you have information that will facilitate the statistical analysis of data recorded in the ENAE form, it is your duty to include it in this space so that neither the ENAE technical team nor the informants have to verify the data.

The Comments section is displayed as follows:

Comments ______

Two final examples are presented below. The first explains how to record individual information in the ENAE form, and the second deals with recording data according to position in the enterprise (group data).

Example 17: Recording individual data

Suppose interviewer Carmen Mena is assigned La Fábrica del Mueble S.A., an enterprise with 3 establishments (whose business name is the same as that of the

INEC – ENAE 2015 principal enterprise), as recorded in DEE. It is her responsibility to collect data from January, April, July and October.

The trade name of the enterprise is Centro Mueblero El Cacique, and its corporate ID number is 3-101-112341 since 1980. It is located in San Ramón (district), San Ramón (canton), Alajuela (province), 400 meters north and 350 meters west of the Municipality. Their telephone numbers are: 2445-6571 and 7103-1612. One establishment is located in San José (canton), San Sebastián (district), 400 meters south of Walmart, on the main road, and its telephone number is 2254-1256. It was created in 1990. The second establishment is located in Heredia (province), on the west side of the municipal market, and its telephone number is 2261-0001. It was created in 2001. The other establishment is located in San Pedro (district), Montes de Oca (canton), 100 meters south of the park, and its telephone number is 2280- 4102. It was created in 1987.

Interviewers must verify the principal economic activity of the enterprise and each establishment, which in this case is the same, manufacturing of metal office furniture. Additionally, furniture of all kinds of materials are repaired.

Suppose the informant, Rafael Rodríguez Rojas, manager and owner, states the establishment located in San Pedro is inactive since 2010 because of its inability to make profit. A new establishment was created in 2014 in Paraíso (canton), Cartago (province), 300 meters south and 300 meters east of the park.

He adds that the principal enterprise and the establishments are not related with enterprises abroad, and their working capital is local (no subsidiaries abroad). Each of the businesses has access to computer equipment and Internet to perform tasks.

When invited to participate, he agrees to provide individual information from January about each of the workers and group information about the enterprise and the establishments. The information is provided in the local currency and the form of payment is fortnightly (every two calendar weeks).

Thus the following data are collected:

INEC – ENAE 2015

ID Sex Position Contract Fortnightly Normal Overtime School Comments gross hours of salary remuneration work A132 F Secretary I 69,545 104 132,712.7 A138 M Assembler I 165,653 104 Was hired during the second week of January (on the 16th) A145 M Carpenter I 171,010 208 6 326,338.4 A201 M Operator I 145,789 208 4.5 278,209.1 A345 M Welder I 162,500 208 310,098.8 2 days were deducted because of sick leave (17,500 colones was deducted) A400 M Security O - 208 guard A M Accountant D 190,000 192 362,577 500 A545 F Saleswoman I 210,000 208 400,743 Receives commissions (approximately 5% of the remuneration from that month) B16 F Production I 375,000 208 15 715,612.5 supervisor

B20 M Payroll I 200,000 208 381,660 officer

A151 F Janitor I 110,000 208 209,913 Is provided with subsidized meals from the cafeteria C200 M Manager I 2,500,000 208 1,908,300

Interviewers must ask the following additional questions (suppose you receive the following responses):

1. Does the secretary work part time? Re: Yes. 2. What tasks does the operator perform? Re: Driving forklifts, moving raw materials and delivering merchandise to clients. 3. Is the accountant public or private? Re: Public. 4. Are the commissions included in the saleswoman’s remuneration? Re: No.

INEC – ENAE 2015

5. Why does the security guard have a record of normal hours of work? Was he subcontracted? Re: This information is not to be included, as the worker was subcontracted. The worker is part of the personnel at Guardián del Oeste S.A. 6. Are subsidized meals included in the janitor’s remuneration amount? What percentage/amount of the remuneration corresponds to subsidized meals provided? Re: It is not included. The percentage is 10% approximately.

Lastly, suppose there are no vacancies in the enterprise as of the last day of December.

Remember:

 Interviewers must verify the tasks of each position in the enterprise, as they were omitted.  Because information from January was collected, dismissals and new workers hired are not included.

Once the previous information is provided by the informant, you must include it in the ENAE form as follows:

INEC – ENAE 2015

The establishment information would look like this:

- ESTABLISHMENT 1:

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- ESTABLISHMENT 2:

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- ESTABLISHMENT 3:

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Because establishment information was provided together with that of the principal enterprise, filling out the ENAE form would look like this:

INEC – ENAE 2015

The comments section would look like this:

Example 18: Recording group data

Suppose interviewer Carmen Mena is assigned the enterprise Dutch Food Ltd., whose corporate ID number is 3002232511 since 1995. It is located in Coyol, Alajuela (canton), San José (district), 400 meters west and 25 meters north of Jesús Ocaña Rojas public school, and its principal economic activity is wholesale trade of computers and accessories. It does not have establishments, as recorded in DEE. Its telephone number is 2428-2525 and its email [email protected]. It is a subsidiary of a foreign parent enterprise located in Holland, so it imports goods periodically throughout the year (imports twice or more times a month). It has computer equipment and Internet access to perform all tasks in the enterprise.

The human resources manager is Jurgen Van der Biel, as stated by his assistant Lara Solís Arguedas (authorized to provide information for ENAE) during enterprise data collection. The manager’s telephone number is 6020-1020 and his email is [email protected]. The informant’s telephone number is 2428-2001 and her email is [email protected].

Suppose the enterprise provided information from January and April, and you currently have to collect that of July. The data were provided in colones (in most cases) and the form of payment is monthly.

INEC – ENAE 2015

The data from April were the following:

Type of remuneration including total amount Number of hours Type of Monthly Normal Number Sex Positions Base Overti Salary in Other types of hours of Total contract remuneration Deduction salary me pay kind remuneration work per overtime worker 4 M I Sales 2,200,000.00 x 208 0

8 F I Sales 4,400,000.00 x x 208 0

Sales X (10% 1 F I 1,600,000.00 x x 208 20 manager fuel) Warehouse 4 M I 1,200,000.00 x 208 0 assistants Warehouse 1 M I 400,000.00 x x 160 0 manager 1 F D Janitor 278,000.00 x 208 0

X Head of (20.000 1 F I 650,000.00 x 208 0 imports Transpo rtation) Imports 1 F I 350,000.00 x 208 0 assistant Human 1 F I resources 972,000.00 x x x 208 15

manager

INEC – ENAE 2015

Number Sex Type of Positions Monthly Type of remuneration including total amount Number of hours contract remuneration Base Overti Salary in Other types of Deduction Normal Total salary me kind remuneration hours of overti pay work per me worker 1 F I Customer 500,000.00 x 208 0 service officer 1 M D Product 500,000.00 x x 160 0 analyst 1 M I Accounting 320,000.00 x 208 0 assistant 1 M I Financial 1,080,000.00 x 208 0 manager 1 F I General $5,000 x 208 0 manager 2 M I Cashiers 600,000.00 x x x 208 20 1 F I Cashier 422,000.00 x x 208 0 2 M I Warehouse 600,000.00 x 208 0 worker 1 M I Chauffeur 400,000.00 x x 208 0 1 M I Chauffeur 278,000.00 x 208 0 assistant 1 M O Messenger

INEC – ENAE 2015

The enterprise had 35 workers during April and 33 during July.

Comparing records showed the enterprise dismissed 4 workers.

- One man with an indefinite duration contract in the sales position, who resigned voluntarily. He earned a base salary of 550,000 colones. - Two male warehouse assistants with indefinite duration contracts, who were dismissed for disciplinary issues. Each one earned a base salary of 300,000 colones. - One male warehouse worker with an indefinite duration contract, dismissed because of restructuring. He earned a base salary of 300,000 colones.

As stated by the informant, besides the dismissals, two new workers were hired during that period. One is a female warehouse assistant with a salary of 350,000 colones and 208 monthly working hours Monday through Friday. Hired to fill a vacancy.

The other new worker is a male chauffeur with 208 monthly working hours. His monthly remuneration is a base salary of 360,000 colones. He was hired because of increased sales.

The rest of the data remain the same as those from April. The informant stated that as of the last day of the month prior to that of reference (June) two vacancies existed, one for a business law professional and another for a warehouse assistant.

Information from April was recorded as showed below (numbering of tasks was omitted):

INEC – ENAE 2015

The descriptive enterprise information from July shows no changes; therefore, Section I in the ENAE form remains as presented before. As far as entering data from July, sections III and IV go first followed by section II, as this makes understanding the current example easier.

INEC – ENAE 2015

8. FORM RESULTS

The form is used during data collection. Thus ENAE form results can only be one of the following: Complete and incomplete.

They are detailed according to the data collected by the interviewer in the Enterprise or Establishment.

- Complete form: A survey is COMPLETE when the interviewer is able to collect data for the main variables: Number of workers, total monthly remuneration, and normal hours of work, regardless of position in the enterprise, type of contract and sex.

- Incomplete form: A survey is INCOMPLETE when the interviewer is only able to collect data for 2 of the 3 main variables: Number of workers, total monthly remuneration, or normal hours of work (regardless of position in the enterprise, type of contract and sex), of at least one of the items recorded in the form.

9. ENTERPRISE RESULTS

Each of the enterprise records in your workload may have one of the following results:

- NO APPOINTMENT SCHEDULED: enterprise with which no appointment has been scheduled for the presentation of the survey, including its purpose and current contents. - DATA COLLECTED: enterprises of which data has been collected on the reference month. This data may be complete or incomplete, as mentioned in the ENAE form results section. - APPOINTMENT SCHEDULED: Enterprises with which an appointment has been scheduled to present the purpose and current contents of ENAE. - DATA TO BE COLLECTED: enterprises to which the survey has been presented. They are classified into:

INEC – ENAE 2015

o Email: enterprises who agreed to participate in the survey and chose to provide the information via email. o Visit: enterprises who agreed to participate in the survey and scheduled a visit for data collection. o Pending confirmation: Enterprises to which the survey was presented but who are yet to accept or decline participation. - PROBLEMS WITH SAMPLING FRAME: enterprises who do not meet the coverage of the survey. They are classified into: o Inactivity: enterprises who ceased operations during the reference period. o Branch of economic activity: enterprises who perform activities that are not covered by ENAE (previously specified). o Number of workers: enterprises with fewer than 10 workers. o Economic sector: enterprises from the public sector or of which more than 50% of its budget comes from the public sector. o Not reached by phone: enterprises not reached by phone or in person during confirmation visits. o Other: residual category of enterprises who do not meet the coverage of ENAE. - DECLINATION: Enterprises who decline participation in the survey (justification required).

INEC – ENAE 2015

10. FINAL RECOMMENDATIONS

The purpose of the following few additional suggestions is to make your field operations as effective as possible. Remember:

 In case of doubts, inform your supervisor. He/she is the head of field work and thus deals with unusual situations.  Be mindful of your personal appearance, as many of the enterprises in your workload will base their deciding to participate on this kind of details.  Punctuality is highly appreciated by enterprises. Comply with all commitments agreed upon with informants. Inform your supervisor before missing an appointment.  You must know the information of the institution and the project for which you are performing as interviewer. Display courtesy and discipline, as you represent INEC.  For efficient data collection, you must know the payroll cut-off dates in order to pay a visit or request information accordingly.

FINALLY, REMEMBER...

As interviewer, you are part of ENAE and the success of the survey depends greatly on your performance.

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