PROGRAMME Welcome
Once again we are delighted to host this important, not-for-profit Symposium which has become regarded as one of the most respected events on the industry calendar for its ability to surface, challenge and address the tough issues facing the management of safety in our industry.
Deliberately timed to coincide with our industry’s paradigm shift to performance based oversight – moving through and beyond compliance to performance - our aim is to bring influential speakers and delegates from all quarters of the industry to debate what this means in reality and discuss how well it is being addressed.
We are privileged to have the support of a wealth of high-calibre speakers from civil and defence aviation, as well representatives from the UK Civil Aviation Authority and the Military Aviation Authority. Fourth European Aviation Safety Symposium
May I first of all take this opportunity to thank our speakers, who have all given their time freely to make the event the success I know it will be. In a time of austere budgets and with challenging demands on our professional availability, I would also like to sincerely thank everyone attending the symposium for making the effort to do so. I can promise that you will find this both a personally and professionally rewarding two days. Through Compliance to Performance This is the latest safety management challenge facing the aviation industry. As we move from the traditional ‘binary mindset’ of compliant or non compliant, we now need to understand how to move beyond compliance to a performance-orientated world that requires us to provide evidence of safety management performance. Understanding how to measure and improve business performance through the operation of effective safety management systems is the driving force behind this year’s symposium. By showcasing real life examples of the latest progressive thinking, we will see how this powerful new change can be a positive force that contributes strategically, financially and operationally to our organisations. We will see that there is substantive evidence to prove that safety performance is very good for business and as such needs to be understood to be a strategic advantage with multiple areas of business payback - not just a necessary bottom line cost. Through our distinguished line-up of speakers and facilitated workshop sessions, we will share best practice, discuss the challenges you face and help shape appropriate solutions for you to take back into your workplace. In addition, our live voting sessions at the end of every presentation will provide us with an in-depth gauge of how our industry (as represented by you, our delegates) is responding to and gearing up for the changes ahead. We will use this intelligence to produce the first ever industry report on the subject of aviation safety performance and would like to thank you for being part of this innovative benchmark debate. Finally, our gala awards dinner will celebrate ‘Performance in Aviation Safety’, recognising and awarding people and organisations that have demonstrated major achievements in safety performance improvement. We were highly impressed by the number and calibre of entries and can promise an evening of exceptional insight and entertainment. This Symposium is a unique forum to meet with your fellow aviation and safety professionals, so please make the most of the excellent networking opportunities while you are here. Above all, please contribute your thoughts, ask questions and offer ideas for debate so that you can enjoy the many benefits being at this Symposium offers.
Andrew Parker Managing Director, Baines Simmons
3 Tuesday 3rd November PROGRAMME
08:30 - 09:45 Registration and coffee 10:00 Welcome Address Keven Baines, Founding Director, Baines Simmons Safety IS Leadership Keynote Speaker: Mr Kieron McFadyen, Executive Vice President, Joint Venture Excellence Shell International Safety Culture Without Safety Leadership? Rich O’Mara, AMOS Project Leader, Thomas Cook Airlines Safety Culture in the RAF - Then and Now Air Commodore Ian Gale, Headquarters Air Command, Royal Air Force
11:30 to 12:00 Coffee and networking opportunity
Safety Competence – So Much More Than Training Warner van der Veer-Jehee, VP Safety & Quality, KLM Royal Dutch Airlines Addressing the Challenges of Safety Risk Management Stephen Hough, Head of Safety, SAS Scandinavian Airlines
13:00 to 14:00 Lunch & networking
Regulatory Compliance for Business Performance Bob Simmons, Founding Director, Baines Simmons Jellyfish & Safety Assurance Evolution David Mangan, Deputy Manager, Quality & Safety,Qantas Engineering
15:00 to 15:30 Tea and networking opportunity
Human Factors & Error Management – Are We All Talking the Same Language? Tim Rolfe, Director of Aviation Safety, Bristow Group Human Factors – Breaking the Chain Stephen Bramfitt-Reid, Safety Manager, Rolls-Royce plc Safety Assurance – Driving Safety Performance for Operational Excellence Tony Cramp, Air Transport Assurance Manager, Shell Aircraft International 17:00 Wrap up and end of Day 1
19:00 - 20:00 Champagne Reception 20:00 - 11:30 Gala Dinner and Performance in Aviation Safety Awards Presentations Presented by Sir Timo Anderson, KCB DSO, Non Exec Director and Chairman of the Safety & Security Committee, Flybe Group and Howard Wheeldon, Independent Defence and Aerospace Analyst, Writer and Commentator
4 Wednesday 4th November PROGRAMME
09.00 The Legal Motivator for Safety Performance Gerard Forlin, QC, Cornerstone Barristers Safety Performance Measurement in a Complex Organisation Simon Stewart, Safety Director, Mission Critical Services, Babcock International Group Safety Leadership for Performance Gretchen Haskins, CEO, HeliOffshore
10:30 to 11:00 Coffee and networking opportunity
Compliance v Performance-Based Risk Management Martin Ring, Head of Risk, Safety & Compliance, Thomson Airways Practical Risk Management: The Risk Chall enger Programme at TAP M&E Jorge Leite, VP Quality & Safety, TAP Portugal Airlines Safety Performance Oversight Stephanie Shaw, Safety Programme Manager, UK CAA 12.30 End of Conference - Summary and Conclusions Keven Baines, Founding Director, Baines Simmons
13.00 - 14.00 Lunch & networking
14.00 Workshop: How to measure and enhance your safety culture Guest contributor: Gillian Walton, Head of Occupational Safety & Environment, Marshall Aerospace & Defence Workshop: How to measure your business performance through ‘effective’ safety risk management Guest contributor: Stephen Hough, Head of Safety, SAS Scandinavian Airlines Workshop: How to measure confidence that your safety management system is ‘effectively’ protecting your business Guest contributor: Simon Stewart, Safety Director, Mission Critical Services Babcock International Group
14.45 - 15.00 Tea and networking opportunity
15.00 Workshop: How to secure boardroom & management engagement to ‘effective’ safety performance Guest contributor: Air Vice-Marshal Lindsay Irvine CB, RAF Guest contributor: Rich O’Mara, AMOS Project Leader, Thomas Cook Airlines Workshop: How to drive performance in your regulatory compliance management system Guest contributor: Alex Segens, Safety Compliance Manager, KLM UK Engineering
15.45 - 17.00 Final networking opportunity and refreshments 5 Tuesday 3rd November
Fourth European Aviation Safety Symposium
Welcome Address & Symposium Host
Keven Baines Founding Director - Baines Simmons
Keven is passionate about aviation safety. He leads our work in developing corporate safety management performance in large and complex aviation organisations around the world, where his safety expertise and individual approach has been inspirational in helping to advance their safety culture and competence and improving overall aviation safety.
Working at Board level, Keven focuses on organisation-wide, people-centric safety programmes – ‘enabling’ active safety leadership and ‘facilitating’ positive inter- departmental integration to improve risk management and business performance. He assists clients to intelligently adopt the principles of regulation and build organisational cultures that prioritise safety, reduce costs and improve operating efficiencies. His specialisation is in human performance-centred safety management programmes, winning and sustaining hearts and minds to the safety improvement agenda. To this end, he has designed and delivered consulting, training and safety implementation programmes for organisations in both civil and military sectors and trained thousands of safety professionals.
Prior to establishing Baines Simmons, Keven was a Regional Manager of the CAA Regional Office in Hong Kong following a period as a CAA Airworthiness Surveyor at London Heathrow and Gatwick regional offices. As a British Airways Quality Assurance specialist, he was instrumental in the introduction of a Human Factors and Error Management programme into British Airways in the mid-90s. Keven has held various management positions and was a Licensed Aircraft Engineer, beginning his career at RAF Halton as a trained aircraft engineer. In 2008, Keven was the proud recipient of the Royal Aeronautical Society Human Factors Practitioners Award.
6 Tuesday 3rd November
Fourth European Aviation Safety Symposium
Keynote Address - Safety IS Leadership
Keynote Speaker: Kieron McFadyen Executive Vice President, Joint Venture Excellence, Shell International
Kieron is currently Vice President of Joint Ventures for Shell International, responsible for Shell’s growing global joint venture portfolio, a position he has held since January 2013.
Kieron joined Shell in 1985 having graduated from University of Glasgow with a Degree in Engineering. On joining the company his first assignment was to Oman where he worked as a wellsite engineer and then a production engineer. This was followed by two years in technology development in The Hague, then a stint in gas marketing in London.
From 1996 – 2002, Kieron held a series of posts; in Malaysia, as Chief Petroleum Engineer and The Hague as Regional Business Advisor for Nigeria before joining NAM (Shell JV in The Netherlands) as Commercial and Planning Director. In 2002, he returned to The Hague as Vice President Europe to lead Exploration and Production’s new European organisation. In October 2003 he was appointed Technical Director – Europe and at the same time appointed Shell’s senior upstream representative in the UK on the Board of Shell U.K.
Between 2006 and the end of 2012 Kieron held the position of Executive Vice President, Safety & Environment for Shell.
Safety Culture Without Safety Leadership?
Presented by: Rich O’Mara AMOS Project Lead, Thomas Cook Group Airlines
Rich started out in aviation flying gliders, light aircraft and hang gliders. He began his professional flying career in 1989 when he joined the RAF where he flew the Tornado GR1A with 13 Squadron. In 1996, Rich moved into civil aviation and has flown the A319, A320, A321, A330, B757 and B767. He has been a Training Captain, Fleet Manager and Head of Flight Crew for Thomas Cook Airlines. Whilst in Flight Operations, Rich was involved in the airline integration project when Thomas Cook and MyTravel merged. He also managed the first IOSA accreditation and introduced the concept of a LOSA to Thomas Cook. Rich is currently working with the Thomas Cook Group Maintenance Organisation leading the integration of five separate MRO systems into one single system. Recently he has helped construct a safety transformation plan for Thomas Cook Group Airlines. Rich holds a BSc in Business Economics and an MBA.
7 Tuesday 3rd November
Fourth European Aviation Safety Symposium
Safety Culture in the RAF - Then and Now
Presented by: Air Commodore Ian Gale Senior Responsible Owner for RAF Air Surveillance and Command & Control Programmes
Air Commodore Ian Gale commanded RAF Lossiemouth at a time of manning turmoil, very high operational tempo and through a fundamental change programme, creating the conditions for ‘the perfect storm’. As the accountable manager / duty holder across the air and total safety domain he led the Station through compliance to effectiveness, restoring output on a failing unit and dealing with the consequences of a fatal mid-air collision. These events reinforced the value of a safety culture underpinned by just and learning cultures, a ‘climate of safety’ and the direct link from safety to operational performance.
Safety Competence - So Much More Than Training
Presented by: Warner van der Veer-Jehee VP Safety & Quality, KLM Royal Dutch Airlines
Warner started his aviation career as an officer in the Royal Dutch Airforce and has since worked in Safety & Quality functions at a variety of Dutch aviation companies, such as Fokker Aircraft, Martinair Holland and KLM Royal Dutch Airlines. He was also chairman of the IOSA Maintenance Taskforce and vice-chair of the Engineering & Maintenance Sub-Committee of Association of European Airlines (AEA).
More recently he has been an active leader in implementing a Safety Management System at KLM Engineering & Maintenance, finding (of course) that it’s all about the people and not the system. This fits with his further active involvement in mentoring upcoming talent both inside and outside KLM, and also with his active support for KLM’s Diversity and Inclusion policies. Finally, as an avid beekeeper, he sees every day what true cooperation and extraordinary sharing of information can bring to a large group of bees (or a large and complex organisation…).
8 Tuesday 3rd November
Fourth European Aviation Safety Symposium
Addressing the Challenges of Safety Risk Management
Presented by: Stephen Hough Head of Safety, SAS Scandinavian Airlines
Stephen is currently the Safety Manger at Scandinavian Airlines and is responsible for managing their SMS and heading up the Safety Office and its team of safety analysts and investigators, a role he has enjoyed for the last three years.
Originally from the UK, Stephen has lived in Stockholm, Sweden for the last 13 years and prior to his current role was the Chief Investigator for SAS and also worked for European Aeronautical Group.
Active within the STAR Alliance safety group and Vice-Chairman of the IATA Accident Classification Task Force, he continues to pursue safety improvements across the industry worldwide.
Although now “flying a desk”, Stephen’s previous career was 11 years as a Navigator in the Royal Air Force, flying the Chinook helicopter in many operational environments and it was here that his interest in flight safety and human performance started.
Outside of work he enjoys the outdoors, spending time with his family and, having recently moved house, the traditional Swedish pastime of flat-pack furniture assembly.
Regulatory Compliance for Business Performance
Presented by: Bob Simmons Founding Director, Baines Simmons
Bob is a co-founder of Baines Simmons and leads the development of our consulting services in civil and military regulatory compliance. He is a creative and technical aviation safety expert who brings his passion, experience and problem-solving strengths to bear across a wide spectrum of compliance, CAMO and airworthiness- related subjects, providing insightful strategic and technical leadership support to clients’ regulatory and airworthiness engagements. Under his directorship and with his technical oversight, Baines Simmons training courses and consulting services are recognised and respected around the world for the impact they have on technical skills and competence development and overall safety and airworthiness performance improvement. Bob is an Incorporated Engineer with the Engineering Council, sits on the Airworthiness Technical Advisory Committee of the I Mech E and is a trustee of the International Federation of Airworthiness. More recently, Bob and his team have worked with the European Defence Agency and UK MAA on the development of continuing airworthiness requirements (EMARs).
9 Tuesday 3rd November
Fourth European Aviation Safety Symposium
Jellyfish & Safety Assurance Evolution
Presented by: David Mangan Deputy Manager, Quality & Safety, Qantas Engineering
David is the Manager Quality Sydney and Deputy Manager Quality & Safety for Qantas Engineering Maintenance Operations. In this role, David is responsible for managing the occurrence reporting, maintenance error investigations, audit plan, NAA liaison and for the provision of detailed analysis on SMS health for Aircraft Maintenance Operations.
David began his aviation career in 1992 as an apprentice aircraft maintenance engineer at Qantas. David has worked within various Qantas Engineering areas as a maintenance engineer in Base, Line, Component & Engine Maintenance and as a Senior Quality Engineer in Quality & Safety. David also served 10 years with the Australian Army Reserve in an Artillery Battery directing and providing fire support.
David has completed a Diploma in Mechanical Engineering, a Graduate Certificate in Information Technology (Deakin University) and a Masters in Science & Technology (Airline Management) with NSW University. He has undertaken numerous industry and tertiary courses on aircraft maintenance, investigations, regulations and holds lead auditor qualifications.
Throughout his career, David has been involved in various projects including assisting with the setup of new maintenance ports, the introduction of the Maintenix maintenance information system incorporating electronic certification as well as the creation, implementation and management of the electronic maintenance occurrence reporting system and numerous support systems.
Human Factors & Error Management - Are We All Talking the Same Language?
Presented by: Tim Rolfe Director of Aviation Safety, Bristow Group
Tim has worked with Bristow for 25 years, graduating from their in-house sponsored Helicopter Pilot Course in 1990 prior to flying the Sikorsky S61N, the AS332L and Sikorsky S92 helicopters in a number of roles including Oil and Gas support, SAR, military support and VIP transport. Amassing around 8,500 flying hours and qualifying in 1997 as Type Rating Examiner and CRM Instructor Examiner, Tim has also held roles as Operations Manager for Bristow’s European operations, Chief Training Captain S92 and Global Training Standards Manager. Transitioning gradually from cockpit to simulator and on to ‘mahogany bomber’, in April 2015, he moved into a newly developed role within the Global Safety Team - Director, Aviation Safety - with responsibility for aviation safety reporting, accident and event investigation, risk management and flight data monitoring programmes across the Bristow Group. Whilst a BSc in Genetics and Biochemistry does not appear to have aided his career in any way, he maintains a personal and professional interest in behavioural sciences and their application in aviation. Tim is a member of the HeliOffshore Safety Steering Committee and leads the HeliOffshore Automation workstream.
10 Tuesday 3rd November
Fourth European Aviation Safety Symposium
Human Factors - Breaking the Chain
Presented by: Stephen Bramfitt-Reid Safety Manager, Rolls-Royce plc
Stephen is a Safety Management and Airworthiness professional with 23 years’ international experience in Aerospace and Energy business sectors. He has a strong background in aviation safety across the whole lifecycle, from concept design to certification approval and into service support and maintenance. He is also the Chairman of the RAeS Human Factors Engineering Subgroup, a voluntary aviation industry standing group established to improve standards of aviation safety by promoting a better understanding of human factors hazards in engineering and maintenance, and techniques for dealing with them. The role of chairman complements his current job in Rolls-Royce as the Safety Manager working across 15 maintenance businesses in the Aerospace Division corporately, including partner businesses, having implemented Safety Management Systems (SMS) and owning the Human Factors training program. His specialties are in Safety Leadership, SMS, Human Factors and Safety Culture development - taking industry theory and turning it into best practice.
Safety Assurance - Driving Safety Performance for Operational Excellence
Presented by: Tony Cramp Air Transport Assurance Manager, Shell Aircraft International
Tony is Shell’s Air Transport Assurance Manager, responsible for the assurance of operational HSSE standards across the Group’s air transport operations.
Since joining Shell in 2003, including four years based in Houston, he has worked as an aviation advisor, conducted audits of aircraft operators worldwide, undertaken air accident investigations and provided specialist advice to business units. He has led the development and implementation of Shell Group aviation standards, including SMS and Flight Data Monitoring policy and has represented the Company on a number of industry and national regulatory bodies. As an active International Oil & Gas Producers (IOGP) member, he has led working groups developing industry aviation guidelines.
Prior to joining Shell, he served 19 years in the Royal Navy as a helicopter pilot and instructor. He also commanded a Naval Air Squadron and a Warship and served as the media spokesman for overseas military operations.
11 Wednesday 4th November
Fourth European Aviation Safety Symposium
The Legal Motivator for Safety Performance
Presented by: Gerard Forlin QC, Cornerstone Barristers
Regulatory Barrister of the Year in England 2015.
Gerard has practiced, consulted or lectured in over 50 countries. His broad practice covers:
Civil and Commercial Litigation: Professional discipline, product liability, consumer crime, commercial fishing (EU), licensing, corruption and bribery, construction, aviation, fraud and inquests.
Environment: Oil and gas, environmental crime including water pollution and fishing quotas and waste offences. He also acts for the Environment Agency on policy issues.
Health and Safety Inquests and Inquiries: Public enquiries, human rights and inquests. He has been involved in over 300 fatality cases and has appeared in the vast majority of major cases in this field in the last ten years.
Local Authority Governance and Services: Health and safety, healthcare, environmental matters and inquests.
Regulatory Law: Corporate and gross negligence manslaughter, disaster litigation, aviation, railways, shipping, regulatory offences and diving.
In the last five years, Gerard has been ranked in no fewer than six areas in the leading independent directories including: Health and Safety, Product Liability, Crime, Public Inquiries and Inquests, Consumer Law, and Environmental Law. He has been appointed to an International Mediation and Arbitration panel of 14 worldwide members for the Royal Aeronautical Society. There are only two QC’s in this global panel.
Gerard was Special Advisor to the Bar Council on the Corporate Manslaughter Bill (2005), Consultant to a recent Global Aviation Concordat on Aviation Safety and Standing Counsel to numerous PLCs, Unions and Government Departments in the UK and abroad.
12 Wednesday 4th November
Fourth European Aviation Safety Symposium
Safety Performance Measurement in a Complex Organisation
Presented by: Simon Stewart Group Safety Director, Mission Critical Services, Babcock International Group
Captain Simon Stewart joined Babcock Mission Critical Services in February 2012 as Director of Safety, Compliance and Head of Training. His safety background extends from an initial 12 years with easyJet where he involved himself within safety leadership and was responsible for the implementation and development of the easyJet Safety Management System (SMS) and Fatigue Risk Management System (FRMS). Simon is recognised as an authority on safety in the aviation industry and has spoken at numerous conferences and symposiums. His flying experience of over 8500 hours covers both civil and military. He was an easyJet B737NG Captain and prior to his airline career, he was an Australian Army Aviator (rotary and fixed wing). He is a graduate of the Royal Air Force Central Flying School and an A2 Qualified Flying Instructor.
Safety Leadership for Performance
Presented by: Gretchen Haskins CEO, HeliOffshore
Gretchen is the CEO of HeliOffshore Ltd., a company dedicated to global offshore helicopter safety. She is an aviation industry leader in safety performance improvement and an internationally-recognised expert in human factors.
She has served on the board of the UK Civil Aviation Authority as Group Director of Safety, overseeing aviation safety in the UK (including airlines, aerodromes, air traffic, airworthiness and personnel). Prior to that, Gretchen was Group Director of Safety at NATS where she championed activities to support frontline operational safety. Gretchen previously worked in nuclear certification and safety of intercontinental ballistic missiles, joint airworthiness trials for military aircraft, defence system design – and as an expert advisor to NATO on human performance and safety critical systems. She has a strong aviation background, having flown jet and piston aircraft in the U.S. Air Force.
13 Wednesday 4th November
Fourth European Aviation Safety Symposium
Compliance v Performance-Based Risk Management
Presented by: Martin Ring Head of Risk, Safety & Compliance, Thomson Airways
Martin is currently the Head of Risk, Safety and Compliance for Thomson Airways - the largest airline within the TUI Group. He is also concurrently the Head of Aviation Risk and Compliance for all of the TUI Group airlines across Europe. He has been with Thomson Airways since 2008, having started as their Flight Safety Manager following 26 years in the Royal Air Force. During his service career Martin started as an airman serving on 12 Squadron as the Engineering Administrative Clerk before successfully changing career to Air Loadmaster, serving as a crewman on 33 Squadron flying Puma HC1s and as a winch-man on 22 Squadron B Flight flying on Wessex HC2s. Following commissioning into the Navigator branch, Martin served on 13 Squadron flying Tornado GR1a’s, 2 (AC) Squadron flying Tornado GR4a’s, 55 Squadron on Dominie aircraft as a qualified navigator instructor and finished his flying career as the Officer Commanding Navigation Training Unit flying Hawk Mk1’s on 100 Squadron. He also managed to fit in a command tour at HQ Strike Command and various out of area ground tours. Martin has experience of SMS from the public and private sectors. He works in Luton but lives in sunny Norfolk!
Practical Risk Management: The Risk Challenger Programme at TAP M&E
Presented by: Jorge Leite VP Quality & Safety, TAP Portugal Airlines
Jorge is a Mechanical Engineer from Lisbon University. He joined TAP Portugal in 1986, starting his aviation career as a repair engineer at the Engine Shop, before becoming CFM56 powerplant specialist and chief engineer.
In 1995 Jorge became Engine Shop Production Manager, later assuming other management positions as Engineering & Quality Manager and Commercial Director. In 2004 Jorge was appointed Director of Quality for TAP Maintenance & Engineering and later Vice President Quality and Safety.
He chairs the Engineering & Maintenance Subcommittee of AEA (Association of European Airlines) in Brussels and represents AEA in the SSCC (Safety Standards and Consultative Committee) and ECAST at EASA in Cologne. Jorge also represents TAP at ARSA (Aeronautical Repair Station Association).
Jorge was born in Lisbon. His aviation activity extends well outside TAP Portugal. He has been a lecturer in the Air Force Academy and several Flight Schools, teaching Aerodynamics and Flight Performance and currently teaches Quality and Aeronautical Regulations at Lisbon University. Jorge holds a Private Pilot Licence.
14 Wednesday 4th November
Fourth European Aviation Safety Symposium
Safety Performance Oversight
Presented by: Stephanie Shaw Safety Programme Manager, UK CAA
Stephanie is a Safety Programme Manager for the CAA specialising in the development and implementation of Performance Base Regulation (PBR) with specific accountability for the development of the CAA’s Regulatory Safety Management System (RSMS) including its design and implementation.
Stephanie joined the CAA in 2010 where she headed up the Air Traffic Investigations team and Air Navigation Services certification department in the Safety Regulation Group, where she was responsible for the development of risk-based oversight products within the Air Traffic and Aerodrome oversight domain before moving into a wider CAA role in PBR.
Stephanie spent five years in industry working as the Aviation Safety Manager for Serco, responsible for safety management in their UK and European aviation contracts.
As an Air Traffic controller by profession, Stephanie spent 16 years in the RAF working in the terminal, enroute and tactical entrainments. She was instrumental in the initial development of the RAF safety management system.
Stephanie is in her final year of her master’s degree and the aim of her thesis is to review the potential benefits of analysing Cockpit Voice Recorder (CVR) data in incident investigations.
15 This year’s Symposium sees the launch of the Performance in Aviation Safety Awards
Sponsored by Baines Simmons, the Awards provide an opportunity for individuals, teams and organisations to share their achievements, celebrate success and be recognised as outstanding leaders in the field of aviation safety management.
16 Finalists & Judging Panel
This year attracted a number of high calibre We would like to thank our Judging Panel entries from across the civil and military who reviewed all the entries and provided fields of aviation, representing key sectors independent safety expertise from differing of our industry from around the globe. We aspects of the aviation industry. are delighted to announce the following Air Vice-Marshal Paul Atherton eleven finalists in this year’s Performance in OBE RAF Aviation Safety Awards. Director, Military Aviation Air Greenland Authority (MAA)
Cobham Aviation Services (Australia) Simon Roberts UK Representative, Safety Management FlairJet International Collaboration Group KLM UK Engineering (SMICG)
London City Airport Simon McNamara Marshall Aerospace and Defence Group Director General, European Regions Airline Association Qantas Engineering (Australia) Dai Whittingham RAF Gibraltar Chief Executive, UK Flight Safety RAF Marham Committee
TAP Maintenance & Engineering Bob Simmons (Portugal) Founding Director, Baines Simmons Thomas Cook Airlines - Group Maintenance Organisation
Award Presentations
The overall ‘Performance in Aviation Safety’ Award, as well as special Category Winners that have been nominated by the judges, will be announced at the Symposium’s Gala Awards Dinner on Tuesday 3rd November.
We are delighted that distinguished guests, Sir Timo Anderson, Non-Executive Director and Chairman of the Safety and Security Committee at Flybe Group and Howard Wheeldon, Independent Defence and Aerospace Analyst, Writer and Commentator, will be joining us to present these awards.
17 Performance in Aviation Safety Awards Tuesday 3rd November FINALISTS
Air Greenland Moving from a Reactive to a Proactive Safety Culture Air Greenland, operating in the most hostile environment on earth, has embarked on a new flight path to becoming an effective risk-based decision making airline by first looking closely at how their organisational culture was affecting their daily operations.
Flying in Greenland brings with it many challenges that regulations alone cannot protect the airline from. The airline recognised they had previously been compliance-focussed, reacting to things when they went wrong, but with increasing pressures and a desire to improve, Air Greenland has recognised the need to move to a more proactive culture, giving themselves the ability to better protect their people and equipment and, more importantly, their customers and reputation. They have recently embarked on a cultural change programme to help them make these first moves towards a more proactive outlook.
Cobham Aviation Australia Improving Safety Compliance with a Unique LOSA Program of Special Mission Electronic Observers Cobham Aviation’s LOSA Program was set up to further enhance the performance oversight of the operation. Whilst there are no compliance requirements for LOSA to be conducted on Electronic Observers, the company realised the benefits of the project and the aim of achieving even greater safety compliance. This program is now an extension to the human factors programme.
Safety is Cobham’s first value, and the organisation actively encourages proposals to instigate new procedures that further enhance safety. Staff also value safety and have the confidence to approach management with ideas and ways to go beyond what is required to further augment and improve the safety in the company. Cobham Aviation Services values safe performance and strives to meet the company values of SPIRIT – Safety Performance Innovation Relationships Integrity Trust.
FlairJet Creating an SMS-led Business Culture All FlairJet’s strategic and commercial processes go through its SMS to ensure the business doesn’t leave Safety behind. This culture is fed into every department and to every individual, creating an SMS-led business culture. Acquired by Marshall ADG in 2013, FlairJet had to merge two operations with very different SMS’s. As a growing company with new aircraft types, new employees, and remote bases, it has taken careful planning, risk assessing and the development of new structures and processes to overcome these challenges.
Through the development of an in-house system, FlairJet has developed Safety KPI’s which track every ASR and every Hazard (and sub-hazard) in risk assessments, giving feedback to the management team on the current ‘risk factor’ online, which is available 24/7, 365 days a year, all at a minimal cost to the business. The team (all employees) has worked together to build a leading SMS and Just Culture, leading to FlairJet becoming the second AOC in the UK to achieve Phase II compliance.
182 Performance in Aviation Safety Awards Tuesday 3rd November FINALISTS
KLM UK Engineering Making Safety Relevant and Accessible to All Staff Removing barriers and challenging cultural ‘norms’ to drive Safety to be a prime consideration in every person’s decision-making process has been the driving force behind KLM UK Engineering’s (KLMUKE) safety vision and strategy. Performance is defined as proactively developing beyond regulatory compliance, working to actively engage and inspire staff at all levels in not only understanding your vision, but sharing it.
Through regular review and analysis of the Occurrence Reporting and Non Conformance systems, KLMUKE identified a similar trend in data surrounding six key maintenance standards/behaviours. Their challenge was to make this data relevant to staff right across the Organisation. Safety could no longer be the talk of the Boardroom; it needed to be the talk of staff at the grass roots level in order to help develop a culture grown from the ground up. The result is the ‘Significant 6’ – an internal ‘brand’, recognisable by all, which brings safety to life across the organisation.
London City Airport Establishing and Maintaining a Positive Safety Culture London City Airport actively encourages its’ staff to report even the smallest of occurrences so that any potential failures or weaknesses can be identified before a more significant event takes place. In 2012 the airport created a new role - Airside Safety and Compliance Manager to strengthen its focus on SMS, HIRAC, Accident and Safety Investigations, Airport Community Engagement and Human Factors.
In 2013, London City Airport was the first pilot airport in the UK to roll out a ‘Just Culture’ campaign, working in partnership with the Civil Aviation Authority and the Airport Community at London City Airport. The campaign has gradually led to the Airside Safety Team seeing a significant increase in the number of safety reports being raised by airside workers after they witness, or they themselves undertake, an unsafe act.
Marshall Aerospace and Defence Group Developing World-class Safety Performance Through a New Safety Vision and Change Programme Through top level commitment to understanding their current safety culture, Marshall ADG has identified and developed a 4-part Safety Vision for their organisation: Leadership, Culture, Risk Management and Competence, and an organisation-wide change programme to bring it to life. Striving to deliver Safety Performance will give them an ability to make consistent and coherent risk-based decisions.
Marshall ADG is currently building the tools, policies, processes and specialist competencies in order to set the foundations. Next year will see them ‘Power Up’ their 2,000-strong workforce to reflect on and adjust their safety behaviours. By doing this, they will create a proactive workforce that is able to tell them things before they go wrong so that risk can be effectively managed.
19 Performance in Aviation Safety Awards Tuesday 3rd November FINALISTS
Qantas Engineering (Australia) Introducing and Using Electronic Reporting of Maintenance Occurrences Qantas Engineering has been reporting maintenance occurrences electronically for the past eight years, during which time more than 138,000 reports have been received, of which 43,000 have been Engineering Operational Safety, Quality and Compliance related. Having a good reporting system has improved organisational eyesight and awareness, which in turn has allowed the management team to resolve the issues reported. Qantas has also worked hard to change the mindset of the team, creating a just culture where people are able to be open and honest in sharing issues as they occur.
The challenge now is in improving the analysis of the large pool of data and training their ‘corporate brain’ to identify which trends are good and which are bad. Qantas is now working towards the second generation of electronic reporting, improving its data analysis capabilities and understanding how to use their experience to improve the whole airline’s safety performance visibility and treatment of issues.
RAF Gibraltar Building a Safety Culture: Transforming an Airfield’s Safety Performance RAF Gibraltar has transformed the safety performance of its airfield – which is crossed on foot or by vehicle by everyone entering or leaving the country - from zero to an emerging positive safety culture, in just one year.
RAF Gibraltar recognises that Safety Performance goes beyond the measurement of pure compliance and needs to include broader psychological factors such as awareness and understanding of risk and the culture of the organisation. Performance at this station has been regularly measured by the RAF Safety Centre through a series of assurance visits and through trend analysis of both reporting levels and types of safety reports. They have also successfully monitored the uptake and engagement of different organisations and sections at the airfield in both educational opportunities and safety meetings.
RAF Marham Setting the standards for a Total Safety Culture The Air Safety Cell (ASC) has provided a revolutionary improvement to the Total Safety culture at RAF Marham and generated best practice that has been adopted across the Service and into commercial enterprise. Whilst difficult to quantify culture, the campaign has delivered improved reporting, both in terms of numbers of reports and their maturity, leading to increased understanding and the ability to learn from incidents, which will in the future lead increasingly to proactive safety management.
Their attainment has gained plaudits from across the Service with the ASC being singled out for particular praise during its Occurrence Review Group (ORG) and Error Management Training. Increasing the quality and maturity of safety reports has enabled the station to respond with more effective and intelligent recommendations, which has encouraged further reporting. This ‘virtuous circle’ aims to deliver proactive, and hence preventative, intervention in the future.
20 Performance in Aviation Safety Awards Tuesday 3rd November FINALISTS
TAP Maintenance & Engineering (Portugal) Applying Practical Safety Management Principles to Drive Continuous Improvement The Risk Challenger TAP M&E programme is an integrated and multi-modular safety risk management exercise comprising workshops, practical HAZID sessions and Bow Tie design of real case scenarios, resulting in an extensive update of TAP M&E hazard log. The organisation teaches its employees how to apply these tools in a practical way on their daily jobs.
“Those who do not remember the past are condemned to repeat it.” This compelling statement by Spanish philosopher, Jorge Santayana (1863–1952), is frequently used at TAP M&E to show employees how important it is to know and record incidents, occurrences, errors, latent conditions etc. in order to allow for proper investigation in a reactive manner (looking back) and using the results to feed their hazard log. This continuous learning process derived from past events (lessons learnt) enables TAP M&E to project probable future scenarios in a proactive manner (looking forward). Existing preventive barriers and mitigation barriers are evaluated and, whenever necessary, changed, re–enforced or new barriers put in place.
Thomas Cook Airlines (Group Maintenance Organisation) Enhancing Safety Performance and Safety Culture from the Top Thomas Cook Group has recently undergone a period of turnaround and transformation during which the focus of the four airlines was on operational performance (delay management) and financial performance. As part of the transformation, the four Group Airlines and Maintenance Organisations were harmonising to perform as one “virtual” airline supported by one “virtual” maintenance organisation. This strategic aim, coupled with the recent changes in safety legislation and the perspective of a horizontal view of safety performance, led to a desire for a renewed strategic focus on safety performance to support the long-term aims of the business.
It was recognised that a transformation of this nature had to be led from the top. The Group Airlines Management Board has demonstrated clear and strong leadership in this regard by initiating a thorough review of the current status and giving a project team a clear mandate to map out the strategic direction of safety performance for Thomas Cook Group Airlines.
21 Wednesday 4th November
Fourth European Aviation Safety Symposium
Workshops - A Practical Approach to Sharing Best Practice
Day 2 of our Symposium provides you with the opportunity to attend two workshops (one per session) to discuss and debate some of the key challenges facing your organisations. Facilitated by Baines Simmons consultants and drawing on the support of our speakers and guest contributors, these highly interactive workshops will shine the spotlight on performance by collaboratively sharing insights, experiences and best practice.
SESSION 1
Workshop: How to measure and enhance your safety culture
How to create a Safety Culture that enables proactive and predictive safety management
Find out if and how Safety Culture can be measured
Workshop: How to measure your business performance through ‘effective’ safety risk management
Discuss how best to achieve sound Safety Risk Management in your workplace
Understand how to instigate proactive interventions and use predictive data to enable intelligent risk- based decision making that drives safety from the boardroom
Workshop: How to measure confidence that your safety management system is ‘effectively’ protecting your business
Understand the importance of the holistic management of safety – not just SMS
Find out how to get the confidence that you are managing safety effectively in your organisation
SESSION 2
Workshop: How to measure boardroom and management engagement to ‘effective’ safety performance
Discuss why active Leadership is fundamental to delivering safety performance
Understand why leaders need to provide direction through communicating a clear vision and providing support through motivating and inspiring the right behaviours
Workshop: How to measure performance in your regulatory compliance management system
Understand why regulatory compliance is more than a tick in the box to satisfy the regulator
Debate how effectively your organisation is set up to comply with the regulations
22 Wednesday 4th November
Fourth European Aviation Safety Symposium
Workshop Contributors
We are very pleased to welcome the following industry guests who have agreed to share their views on some of the Safety Performance challenges that will be discussed at our workshops. They will be joined by our Symposium Speakers from Day 1 and Day 2.
Air Vice-Marshal Lindsay Irvine CB Principal legal adviser to the Chief of the Air Staff and Air Force Board
Air Vice-Marshal Lindsay John Irvine read Classics at Oxford University, law at the City University, London and was called to the Bar in 1983 where he practised until he was commissioned into the RAF in 1986. He has had tours in advisory, prosecutorial and operational legal roles at various ranks in Head Office and RAF Commands. He has served also in HQ British Forces Cyprus, and at Northwood on Permanent Joint HQ and Joint Force HQ staffs. He has lectured extensively on Operational, Aviation and Civil Law including to Air and Maritime Warfare Centres and Staff College courses. Promoted to Air Commodore in 2003 as Deputy Director of Legal Services (RAF), he had a break in 2006 to attend the Royal College of Defence Studies acquiring an MA in International Relations from Kings College, London. Appointed Director of Legal Services (RAF) and Head of Branch in April 2009, he lead the transformation from a largely discipline role to one more operational and advisory focused. He is principal legal adviser to the Chief of the Air Staff and Air Force Board.
Gillian Walton Head of Occupational Safety & Environment, Marshall ADG
Gillian has never been in the RAF, piloted an aircraft or worked for a regulatory body. She is currently leading a UK-wide safety culture change programme for Marshall ADG and considers that staff engagement and a considered, planned approach is key to programme’s success. Gillian first took on responsibility for the runway maintenance work at Cambridge Airport and subsequently undertook a review of all UK compliance activities. In 2013 she was asked by the Executive team to establish a department and implement her recommendations, thereby kick-starting the safety performance development programme and the ‘Safety Matters’ brand that identifies the Marshall change programme.
Alex Segens Safety & Compliance Manager, KLM UK Engineering
Alex started his aviation career at Air UK Engineering in 1988 as an aircraft maintenance apprentice. After graduation he initially worked in Base Maintenance as a licensed Technician and has worked in a variety of maintenance positions at both Stansted & Norwich. Alex has held the position of Base Maintenance Manager and moved to Safety & Compliance in 2005 where he has helped to embed safety into the KLMUKE culture and is currently rolling out SMS to the business.
Alex is passionate about advancing Safety and Compliance in Aviation Services. He is Deputy Chair of the UK Operators Technical Group and Vice Chair of the European Independent Maintenance Group and a member of the UK Maintenance Error Management Strategy Group.
23 How well is safety managed in your organisation?
Our new SMARRT MAP-MI is a simple, online self-assessment tool for measuring safety management performance. It is launched at today’s 4th European Aviation Safety Management Symposium and we encourage you to find out more and have a go... Working from your laptop or tablet (and from our laptops in the foyer), this unique performance-measurement tool quite simply helps you to understand how well safety is managed across your organisation so that areas for improvement can be identified, prioritised and put into action.
How can it help you? Underpinning our SMARRT MAP™ safety management philosophy, you can: Find out more about the maturity of your management systems Monitor your progress Benchmark yourself against industry Produce credible safety reports Identify, prioritise and activate areas for improvement www.smarrtmap-mi.com
Please take five minutes to complete an online self-assessment for your organisation and be part of the industry’s first ever survey on aviation safety performance.
Why measure organisational safety performance?
You rely on your safety management systems to protect your business. But, if you don’t know how well these systems are performing, how do you know if you are protected?
In an activity as critical as managing safety in your organisation, measurement is vital in helping you to drive performance. The knowledge and intelligence offered by measuring performance helps with managing and prioritising a range of activities throughout all levels of an organisation, such as:
Determining accountability and decision-making
Focusing direction and planning
Allocating safety resources – human and financial
A SMARRT® Maturity Indicator
Part of the suite of Baines Simmons’ SMARRT® tools, our SMARRT MAP-MI is an exclusive, high-level, self-assessment tool that helps you to measure and assess the maturity of your management systems and performance-enhancing enablers against our SMARRT MAP™ model which we have developed to illustrate the management of safety at an organisational level.
24 SymposiumNEW Launch What will you get from a SMARRT MAP-MI assessment?
A high level evaluation of your organisation’s safety performance An explanation of the maturity levels of your management systems – indicating how well they are performing An indicator of how well your enablers are helping you to mature performance in each of your management systems Considered prompts on how you can progress your systems and enablers to achieve greater levels of performance A benchmark summary of how well you are doing vis-a-vis your peers in the aviation industry
PSOEX Scale
Your organisation’s safety performance levels will be measured in terms of maturity against SM ICG’s (Safety Management International Collaboration Group) PSOE(X) evaluation scale:
Present Suitable Operating EffectiveExcelling
Please note that Baines Simmons uses an expanded 5 level version of this scale to recognise organisations that are exceeding effective performance and are considered industry-leading.
IMPORTANT NOTE: SMARRT MAP-MI is a free-of-charge and confidential service provided by Baines Simmons. Your answers will not be shared with any external third parties under any circumstances. We will anonymously use your data in an aggregated form to inform benchmarking studies.
www.smarrtmap-mi.com 25 Your Views Count! Are we ready for performance?
This is an interactive Symposium with a difference...
Knowing how to move beyond compliance to performance is not going to happen overnight. We recognise this is a long-term challenge facing our industry and want to use the views of everyone at the Symposium to understand your perspectives on the challenges ahead in more detail.
At the end of every session, we will ask you all to vote on key issues relating to the presentation you have heard. We will use this information to create the first ever benchmark review on aviation safety performance and the industry’s readiness and appetite for change.
Your responses are totally anonymous and confidential. We do not track your responses.
All you need to do is choose your response depending on the corresponding questions. Typically, we will use the scale below and you just need to enter your choice on the voting pad accordingly:
1 2 3 4 Not at all Somewhat Mostly Very
Thank you for participating in this first-ever benchmarking study of aviation safety performance.
You will be notified of the full results in advance of its main publication.
26 In August this year, Air Partner acquired Baines Simmons as a wholly-owned subsidiary; Baines Simmons will continue to operate as an independent business unit within the Air Partner Group.
Founded in 1961, Air Partner is a global This is an interactive Symposium with a difference... aviation services group that provides worldwide solutions to industry, commerce, governments and private individuals.
The Air Partner Group is structured into four divisions: Commercial Jets, Private Jets, Freight and Baines Simmons.
The Commercial Jet Division charters large airliners to move groups of any size. Typical clients operate in the Oil & Gas, Automotive, Entertainment, Sports and Pharmaceutical industries. Within Commercial Jets sits Air Partner’s Emergency Planning Division which provides specific air evacuation planning for any type of industry or organisation. Cabot Aviation, acquired in May 2015, also forms part of the Commercial Jet division and is a leading Aircraft Remarketing company. Private Jets offers the company’s unique pre-paid JetCard scheme and on-demand charter. Typical clients include Finance houses, Film & Entertainment organisations plus high net worth individuals. Air Partner Freight charters aircraft of every size to fly almost any cargo, anywhere, at any time. Typical clients include Governments, Aid Agencies and companies in the Automotive, Engineering and Energy industries. Baines Simmons’ regulations, compliance and safety management consulting, training and outsourcing services will provide Air Partner with the opportunity to extend the Group’s capabilities, complementing and enhancing its existing broking business.
Air Partner is fully listed on the London Stock Exchange. Its headquarters are at Gatwick and they have 20 offices across Europe, North America, the Middle East and Asia.
The Air Partner team has earned an enviable reputation for masterminding some of the most complex civil aviation operations flown today. Although flights can be regular in nature – tour operating, shuttle flights for corporate clients and government organisations, or frequent-flying Jet Card customers – many missions are launched at a moment’s notice, flying key customers into, and out of, more obscure or challenging airports. Their clients include six of the G8 group of governments, the UN, EU, NATO, leading NGOs such as the Red Cross and royal families.
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www.bainessimmons.com