Backwell Nailsea Medical Group
Total Page:16
File Type:pdf, Size:1020Kb
Backwell Nailsea Medical Group WEBSITE Please take time to visit our surgery website. http://www.backwellnailseasurgery.nhs.uk You can find a range of useful information about your surgery from- • How to contact us • Clinics and services • Repeat Prescription online service • Practice Newsletter • Who to contact when the practice is closed • What to do if you wish to make a comment or complain about health services • PRG registration and information • Online surveys • Travel Vaccination Information Brockway Medical Centre • Your Health • Long Term Conditions 8 Brockway, Nailsea, Bristol, BS48 1BZ • Minor Illness Fax: 01275 795608 • Carers Direct Tel: 01275 850600 • Sickness certificates • BBC news links Backwell Medical Centre And lots more…………………………. 15 West Town Road, Backwell, Bristol BS48 3HA The website is a great way to keep up to Tel: 01275 465100 Fax: 01275 795609 date with news about your surgery and changes within North Somerset, especially if you do not visit the practice regularly. www.backwellnailseasurgery.nhs.uk We will keep the website updated with news that will be of interest to our patients. Welcome to the Backwell + Nailsea Medical Group. This leaflet tells you about the practice and the services we Practice Boundary can offer you. Appointments and General Enquiries (8 am - 6.30 pm, Mon-Fri) Backwell: 01275 465100 Brockway: 01275 850600 Emergency Line (urgent medical needs) (8 am – 6.30 pm Mon-Fri) Backwell: 01275 465101 Brockway: 01275 850601 Results Line, e.g. X-rays, blood tests (2.30 – 4.30 pm, Mon-Fri) Backwell: 01275 465102 Brockway: 01275 850602 Out of Hours (North Somerset PCT) (6.30 pm – 8.00 am Mon-Fri, all weekend and Bank Holidays) 111 RECEPTION IS OPEN AT THE FOLLOWING TIMES : Monday - Friday: 8.00 a.m. to 6.30 p.m. Extended Hours : One evening a week. Last appointment 7:30 p.m. Brockway Location Map Backwell Location Map One morning a week. Appointments from 7.30 a.m. Saturday mornings open from 8 a.m. for pre-booked appointments. (For emergency and out of hours cover, see under ‘Emergency out of hours cover’) Please inform us in advance if you are unable to keep an appointment; this will enable us to offer it to someone else. Speaking to a doctor or nurse on the telephone Please give the receptionist your details and she will arrange for a doctor or nurse to ring you back, this will normally be at the end of surgery. WE PROVIDE DISABLED ACCESS Rights and Responsibilities The Partnership consists of: Dr Caroline Haddy What patients can expect: MB ChB(Bristol 1985) MRCGP DRCOG, Dr Diana Bloss This practice does not discriminate on the grounds of MB ChB(Liverpool 1990) DRCOG MRCGP, race, gender, social class, age, religion, sexual orientation or appearance, disability or medical Dr Namalee Wimalasundera MB BS(London 1995) BSc MRCGP DFFP, condition. Dr David Cox To be treated with respect and politeness by all staff. MB BS(London 1985) DRCOG MRCGP, For confidentiality to be maintained at all times. To have access to a health care professional within 24 working Dr Jon Rees hours and a doctor within 48 working hours. MB ChB (Bristol 1995) MD MRCS MRCGP DRCOG An explanation for any waits over 15 minutes from your DFFP appointment time. A safe and tidy waiting room. Dr Sarah Pepper To be informed of any changes in service or alteration in practice. MbchB MRCP To be informed of the complaints procedure. To have access to the Practice Manager via an appointment Dr Rachael McGIvern system. BMBS, BMedSci What staff can expect: Associate GP: Dr Kate Merrett To be treated with respect by all patients. Please remember our MB ChB MRCGP MRCP DRCOG staff are trying to help you. Swearing, shouting and/or any abusive behaviour will not be Associate GP: Dr Michaela Randall BMED.Sci (Hons.) BM BS MRCGP DRCOG tolerated and patients will be asked to leave the building and may be removed from our list. Associate GP: Dr Jo Burt Patients under the influence of drugs or alcohol will be asked to MB ChB MRCGP DFFP BSc leave the building. The doctor and nurse will determine the frequency of appointments Associate GP: Dr Josh Goldacre for each patient as determined by the patient’s condition. BM, BSc, MRCGP Patients for routine problems must not use the out of hours service. To be informed if patients are unable to keep their appointments. Patients to be on time for appointments. Repeat medication requests to be made in accordance with We are a teaching practice and host fully qualified doctors known as GP practice policy. Registrars gaining experience in general practice. As part of our teaching, we sometimes have Medical Students sitting in during consultations – please say if you would prefer to see the doctor or nurse alone. We occasionally employ doctors when a partner is away. These are always qualified doctors and are referred to as Locums . Some of our doctors have other commitments and may not always be available but we will always offer you an appointment with another doctor. Practice Staff : Protection and use of your information – your records are safe with us Practice Manager - Debra Penney is responsible for the overall We ask for information about you so that you can receive the best management of the practice. Please contact her with your possible care and treatment. We hold this information, together suggestions or concerns. with details of your care, to ensure that your doctor and nurse has accurate and up-to-date information, We only use or pass information about you to people who have a genuine need for it.. Deputy Practice Manager – Gemma Harding. Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information. If at any Reception Managers Deb Ponsford at Backwell and Ros Taylor at Brockway. time you would like to know more about how we use your information, please contact Practice Manager. Practice Secretaries Debbie Francis, Lindsay Delaney, Leila Coles and Sara Budd . Research and Development We have a long tradition of involvement with The Medical Practice nursing team: Research Council, the University of Bristol and the Royal College of General Practitioners. We are committed to involvement in Treatment room nurses – Ann Williams, Lorraine Martel, Liz important projects with other leading researchers, both nationally Pemberton, Delyth Darbon, Jan Bagshaw and Karen Crossland and locally, to ensure that the practice contributes to new hold sessions every morning from 8.50 – 12.00 and afternoons from knowledge about better ways of improving patients’ health. We 2.30 – 5.50 pm. always request your consent when inviting you to participate in any project. HCA (Healthcare Assistants): Nikki Hawkins and Michele How to Register Rickard You can register at our Practice by completing a form provided by reception. We require a form for every member of the household Phlebotomists : Laura Budd and Elaine Brown carry out blood tests. who wishes to register. Please bring in two forms of confirmation of your address (e.g utility bill, bank statement) and a photo ID (e.g Research nurses: Heather Skudder and Clare Hill . passport, photo driving license). For under 18’s we only require a copy of the birth certificate. We regret that we may not be able to take patients living outside our practice area but if we are unable to accept a patient for this or any other reason, we will inform you in District nurses writing within 14 days of application. You may request to receive services from a particular doctor but there may be occasions when We have a team of community nurses based at Tower House this is not possible, e.g. if a doctor’s list is full, or he/she does not Medical Centre who meet the needs of patients in their homes. provide the services required by the patient. National Health Service Appointments for childhood immunisations are sent directly to We are fully committed to the National Health Service. If you are parents by the ‘Avon Child Health Department’. Immunisation referred to a hospital as an outpatient this will be within the NHS clinics are held at both surgeries every month. Please contact but if you wish to be referred privately, this can be arranged, reception for details of days and times. please inform your doctor. Appointments Services Provided by the Practice: We operate an appointment system for all surgeries, which run throughout the day. Please telephone, come into the Treatment room services : surgery or request a password to enable you to make an appointment online. Appointments can be booked in ECG Smear advance. If you have more than one problem the doctor will Blood tests Blood Pressure try and deal with as much as they can in your 10 minute Ear syringing INR monitoring appointment but may ask you to make another appointment. Removal of sutures/staples Wound management Please prioritise the problem causing you most concern. Travel Vaccinations Injections Please let us know if you wish to cancel an appointment so 4 layer bandaging Weight management that we can offer it to someone else. Immunisations NHS Health Checks When your chosen doctor is unavailable, you will be offered Minor Injuries an appointment with another doctor. If you are over 75 and have not been seen within the last Chronic Disease Clinics year, or between 16 and 75 and have not been seen within the last three years, we encourage you to make an Asthma Clinics appointment with a doctor, at which appropriate enquiries COPD Clinics and investigations will be made. Vascular Clinics Diabetic Clinics Home visits Smoking Cessation Clinics If you need a doctor to visit because someone is too ill to be Macmillan Cancer Care Clinics brought to the surgery, telephone us before 11 a.m.