Dundee, Craigiebank Branch Community Engagement

We’re closing our Dundee, Craigiebank branch on 13 January 2021.

In our Branch Review we’ve published details of this closure and how we can support you through the changes and the alternative services you can use. You can view this at tsb.co.uk/our-branches We’ve also written to customers who use this branch, to let them know about the changes. We always let customers know about these changes at least 12 weeks before the branch closure takes place. This makes sure we have time to talk with them about banking options, especially for customers who require additional support with the closure. As part of our Branch Review we’ve also talked with the local community about the impact of the closure and how we can help customers with this change. This Community Engagement summary explains who we contacted in the local community and any feedback we received about the closure.

Who we contacted We shared information with key members of the local community shown below about how customers’ use of the branch has changed, what other TSB branches are nearby and how we are working with the Post Office® to Dundee, provide banking alternatives. Visit postoffice.co.uk/branch-finder for more Craigiebank is information. closing on • The office of the local MP, Stewart Hosie 13 January • The office of the local MSP, Shona Robison 2021 • The Leader and Chief Executive of Dundee City Council • The councillors for the East End ward • Local Chamber of Commerce • Local Federation of Small Businesses The closest • Local Citizens Advice Bureau branch is • Post Office® Dundee, • Lending Standards Board Broughty Ferry

What feedback we received The local MSP raised concerns about the closure and asked for a meeting to discuss our decision in more detail. The MSP wanted to understand the Lending Standards Board Access to Banking Standard process in more detail. The MSP indicated that Craigiebank was a busy part of the city before Your account Covid-19 and informed us that she was disappointed with the decision, details will especially given the likelihood that the unit would remain empty for some stay the same time. While the MSP stressed she appreciated the commercial pressures and customer behaviour change, she remained concerned about the impact on vulnerable customers. TSB14078 – Dundee, Craigiebank – 876812 (11/20) please to go number of alarge are otherThere you branches visit, can to the convenient most one find for you, Ferry,Broughty 1DT, DD5 Dundee, and you call can uson thisOnce has branch Ferry closed, Street, the at branch will nearest Broughty Dundee, 158 be Brook • • • the ways you, we including: support can call uson help with any of these services, please get in touch. You talk can to usonline at We’re now able you to with support many services without to the need visit If abranch. you would like • • • options below, soyou access can your 24/7: elsewhere or home banking from help with their banking. We’d you encourage to make you’re sure set up to bank with ususing of one the We’re customers the to through changes, here especially support those would who benefit from extra We’re here to help Standard. Banking customers to continue to bank with We us. set also we out follow the process the under Access to tocustomers in in branch order options discuss and explain the alternative ways TSB would support closure date and set out options for We them. explained also how we would proactively be engaging TSB met with the local MSP. At the meeting we explained how we write to customers to confirm the What we’ve done regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration No. 191240. No. Registration under and Authority Authority Regulation Regulation Prudential the and Prudential the by Authority SC95237.Authorised No. Conduct Scotland in Financial the by Registered regulated 4LH. EH2 Edinburgh Street, George 120 House, Duncan Henry Office: Registered plc. Bank TSB our use to not recorded. or prefer or monitored be abroad, may from us call Calls to need aweek. If you 7days 24 hours, available are services Banking Telephone Business and Banking Telephone all Not customers 8am to Monday to from (lines 6pm open Friday, 9am to 2pm Saturdays.) 7982 835 0345 If you have ahearing impairment speech or you contact can ususing Text Relay Textphone or on (lines open from 8am to Monday 6pm to Friday, 9am to 2pm Saturdays). to 8pm, 7 days aweek), or please ask in branch or call us on If you’d like this in another format such as large print, Braille or audio Post Office visit please closure, this about information more For to go hours opening on information more for lunchtime, at close may branch This print. of time at correct Details hours. opening branch usual during available number *Telephone support with bereavementsupport for caring or a relative banking with atrusted friend family or member how to register for mobile, online and telephone banking Telephone visit – Banking Internet visit – Banking Mobile –download App Banking your from at phone ® is a registered trademark of Royal Mail. Royal of trademark aregistered is 01382 239 997 239 01382 tsb.co.uk/branch-locator (lines open from 7am from (lines open to 11pm, 7days aweek), or *. If you’d prefer, aface we to book can face appointment to talk all through tsb.co.uk/online tsb.co.uk/telephone 0345 tsb.co.uk/branch-locator number, you can also call us on on us call also can you number, 0345 835 3858 tsb.co.uk/our-branches to create your account your create to 03459 758 758 758 03459 to bank over using the phone our automated service +44 20 3284 1581 3284 20 +44 tsb.co.uk/mobile for Business Banking customers customers Banking Business for 01382 239 994 239 01382 or or • • • +44 203 284 1576 284 203 +44 the local Post Office banking business prevention fraud 0345 835 3852 835 0345 (lines are open from 8am for Business Banking customers. *. tsb.co.uk/contact-us for Business Banking for Banking Business ® services available

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