Discretionary Rates Relief (Strategic Relocations) for Stepchange

Total Page:16

File Type:pdf, Size:1020Kb

Discretionary Rates Relief (Strategic Relocations) for Stepchange Report author: Robert Henderson Tel: 74298 Report of: Key Account Manager Report to: Chief Officer Financial Services Date: 19 November 2020 Subject: Discretionary Rates Relief (Strategic Relocations) for StepChange Are specific electoral Wards affected? Yes No If relevant, name(s) of Ward(s): Little London and Woodhouse Are there implications for equality and diversity and cohesion and Yes No integration? Is the decision eligible for Call-In? Yes No Does the report contain confidential or exempt information? Yes No If relevant, Access to Information Procedure Rule number: Appendix number: Summary of main issues 1. Executive Board approved the creation of discretionary rates relief policies, including one for inward investments creating new jobs in Leeds, in March 2014. This supports the Council’s priority to promote sustainable and inclusive economic growth. 2. StepChange propose to move to “The Cube” at 123 Albion Street, Leeds where they would occupy just over 46,000sq.ft. of refurbished office space. They are seeking rate relief of €200,000 over a 3 year period from the Council to help them proceed with this investment. Doing so will safeguard 950 jobs and help create 180 new jobs over the next 3 years in Leeds. 3. The current cost to the authority of doing this would be £180,860 but will result in net additional rates of £576,000 over the term of their lease. It is proposed that the rates be released to StepChange incrementally over 3 years as follows; 25% in 2021/22 (£45,215), 35% in 2022/23 (£63,301) and 45% in 2023/24 (£81,387). Offering rates relief to StepChange is a good use of our discretionary powers and offers strong value for money. Recommendations 1. That the Chief Officer Financial Services approve the request from StepChange for rates relief and to offer the maximum available relief available of €200k (£180,860) at the current official exchange rate (NOV 20). Whilst we closed the council’s rates relief scheme to new applications in April we had in principle agreed to provide support to StepChange before that decision was taken. 1 Purpose of this report 1.1 To appraise the Chief Officer Financial Services of an application from StepChange for discretionary rates relief under the Strategic Relocations policy, approved by Executive Board in March 2014. 1.2 To advise the Chief Officer Financial Services with regard to the relief that could be offered to StepChange. 2 Background information 2.1 The Council’s discretionary rates relief policy was approved on 5th March 2014. It includes a category of relief for, “Strategic Relocations” which enables the authority to offer 100% to support the growth and consolidation of key businesses up to a maximum of €200,000 over a 3 year period in accordance to deminimis regulations. The relief is targeted at businesses in our priority growth sectors, including financial and business services. 2.2 StepChange is the UK’s largest provider of free debt advice and solutions to people within financial difficulty, and has been described as an essential national service. It provides help to around 600,000 people per annum, as well as managing solutions for around 200,000 people and helping those clients repay nearly £500m from their debts each year on an affordable basis. 2.3 The Charity was established in 1993 and has grown to employ 1,500 in the UK of which around 950 are based in Leeds. Other offices are largely operational, apart from a small London office, and are located in Halifax, Glasgow, Birmingham, Chester, Newcastle and Cardiff. The Charity is fully regulated, by the Financial Conduct Authority, and has invested in technology so that people can access services both via the telephone and online. This is a unique service in the sector. 2.4 StepChange have been in discussions with the Council since 2017 with regard to the consolidation of its three Leeds offices into a single office HQ. They have requested that we provide them with discretionary rates relief to do this project in Leeds rather than at one of their other sites outside the city. 3 Main issues 3.1 StepChange plan to double the number of people that they help each year by 2023. This does not include the significant additional service demand they are currently experiencing due to the coronavirus pandemic. The widespread economic difficulties caused by the pandemic means the charity are planning for record numbers of people needing their help in 2021 and 2022. Over the course of the next three years the Charity envisages growth in its nationwide headcount of ca. 20% (300 employees). 3.2 To cope with demand and support this growth, they need to reduce their property related overheads and invest in additional resources. This includes launching new products, increasing headcount and upgrading their online services. StepChange operate in three different locations in Leeds; Wade House, Commerce House and Fairfax House. The lease at their HQ (Wade House) expires between DEC 20 – APR 21 and they have taken the decision to consolidate all three Leeds offices into a single location. 3.3 As Leeds represents ca. two-thirds of the Charity’s headcount, the Charity is at risk of an over-concentration of resources in one location and having their growth restricted by the talent pool available. They could offset this risk by growing their organisation at most of their other offices outside of Leeds. However, Leeds remains the foundation of the Charity, the centre for its technology services and nearly all its HQ activities. Furthermore, whilst the Charity is financially stable, the limiting factor to deliver this investment in growth is almost entirely financial. The Charity always aims to focus its financial resources on providing help to as many people as it can, so by reducing costs, this directly equates to more people getting support. 3.4 StepChange propose to move to “The Cube” at 123 Albion Street, Leeds where they would occupy just over 46,000sq.ft. of refurbished office space. The lease would last for 12 years from the 1st January 2021 to 31st December 2033. The office would be refurbished over a period of 3-4 months to enable them to occupy in late April 2021. The estimated rateable value of this property is £320,000 per annum but given that StepChange are a charity they qualify for 80% rates relief. This means the total payable by the organisation per year will be £64,000 (£192k over 3 years). 3.5 For the Council to secure this proposed investment in Leeds, StepChange are requesting we provide them with the maximum amount of discretionary rates relief available to us. This would equate to €200,000 over a 3 year period in accordance to deminimis regulations. (£180,860 at the current exchange rate (NOV 20)) This will help reduce the financial burden that StepChange’s proposed growth will have on their finances and secure their commitment to proceed with the project in Leeds. Furthermore, they state that 180 (60%) of the 300 new jobs will be created in Leeds if they do the project here. If we do not provide this relief they may yet decide to distribute this investment across their other six office locations outside Leeds. 3.6 The key reasons to support this application are: It will secure a key city employer to occupy a large city centre office at a time when investment in the city centre market is expected to be subdued. On the basis of widespread changing working practices initiated by the pandemic. It will safeguard 950 existing jobs and create up to 180 new jobs over the coming 3 years The Council will collect at least £576,000 in NET rates over the term of their lease. 3.7 The total cost to the Council for providing this rates relief would be £180,860 at the current exchange rate (NOV 20). If this application is supported, it is proposed that the rates relief be released to StepChange incrementally over 3 years as follows; 25% in 2021/22 (£45,215), 35% in 2022/23 (£63,301) and 45% in 2023/24 (£81,387). 4 Corporate Considerations 4.1 Consultation and Engagement 4.1.1 The original policy was subject to extensive consultation and engagement. 4.1.2 The Executive Member for Development and the Economy has been consulted on the detail of this implementation and has approved the recommendation. 4.2 Equality and Diversity / Cohesion and Integration 4.2.1 The policy was screened for Equality and Diversity/Cohesion and Integration issues and deemed to have no impact. This report relates to the implementation of that policy and thus also has no impact and does not need re-screening. 4.3 Council policies and City Priorities 4.3.2 The proposed rates relief supports the Council’s priority to promote sustainable and inclusive economic growth. It will help to safeguard 950 existing jobs and support the creation of a further 180 new jobs for local people over the next 3 years. 4.4 Resources and value for money 4.4.1 The current cost to the authority would be £180,860 but will result in net additional rates of £576,000 over the term of their lease. Rates relief is therefore good value for money as it will cement a deal with StepChange that safeguards 305 jobs and helps to create a further 180 new jobs in Leeds. 4.5 Legal Implications, Access to Information and Call In 4.5.1 Localism Act powers underpin the new discretionary rates relief schemes, and our use of them is enabled by the March 2014 Executive Board approval for the policy.
Recommended publications
  • Working Households' Experiences of Debt Problems
    Working households’ experiences of debt problems A research report prepared for StepChange Debt Charity Sharon Collard, Andrea Finney and Sara Davies Personal Finance Research Centre University of Bristol November 2012 Personal Finance Research Centre Contents Forword 1 1 Why look at working households’ experiences of debt problems? 3 2 Accelerators: The processes of consumer credit accumulation among working people 7 3 Applying the brakes? How working people try and manage their consumer credit before seeking debt advice 11 4 Turning points: reaching out for help 15 5 Financial futures 21 6 Key messages 23 References 27 Appendix: Qualitative research 29 1 3. Challenges faced 2 Introduction from StepChange Debt Charity On 5th November we became StepChange Debt The report has a particular focus of the debt problems Charity. Our new name symbolises a renewed faced by working households. We are now all familiar determination to meet the challenge of problem debt in with the concept of a ’squeezed middle’ in UK society the UK today. Around six million households are either and many StepChange Debt Charity clients typify in financial difficulty or at risk of financial difficulty and those working households with median incomes new figures set out in this report show how declining currently struggling to make ends meet. So there household incomes and stagnant income from wages is urgency to the key messages coming from this are causing many working households to struggle report, that these households need more help earlier with both credit commitments and increasingly with to deal with the current pressures on their household payments for essentials like rent, fuel and council tax.
    [Show full text]
  • Yearbk 10A.Indd
    CCCS RESEARCH CCCS statistical yearbook 2010 CCCS STATISTICAL YEARBOOK 2010 Chairman’s Introduction additional £650 a month just to cover everyday living costs compared to those without. The problem escalates with increasing numbers of children: families with more than three are on average £45 short of the money they need to live each month. It is a gloomy picture, but it is verifi able, as it is based on the detailed information provided in confi dence to us by our clients, with whom we have a close and enduring relationship. And it is diffi cult to believe that many more families, including better-off ones, will not be increasingly prone to over-indebtedness in the months ahead. Lord Stevenson of Balmacara Even though the amount of money owed by our The statistics contained in this Yearbook offer clients continues to fall - both in absolute terms a unique insight into the circumstances of over and relative to income - they are likely to fi nd their 470,000 households coping with debt since the options limited, given the increasing cost of the onset of the recession in 2007. essentials of life caused by higher food prices, the introduction of VAT at 20 percent, the weak pound At best, the majority of these households are faced and rising energy costs. As if this was not enough, with stagnating or falling incomes and rising costs. changes in higher tax thresholds and the lowering At worst they face job loss and unemployment. of eligibility for tax credits are likely to spread the Everyone is trying to service relatively high levels pain to middle-earning families, many of whom will of debts, and in many cases the situation is simply be highly susceptible to changes in interest rates.
    [Show full text]
  • Widening the Horizons of Thought and Action
    Widening the horizons of thought and action a review of 2010 Foundation for Credit Counselling Foundation for Credit Counselling 2008-9 1 Britain’s leading charity for people with debt problems contents THE BIGGER PICTURE 3 Chairman’s A FLEXIBLE SERVICE 5 Lord Stevenson of Balmacara introduction CLIENT EXPERIENCE 7 Debt is no respecter of person; no one is the financial needs of our clients. Available on our guaranteed immunity, irrespective of age, sex online counselling facility, this service helps clients to CLIENT EXPERIENCE 9 or social circumstances. This is clear from the recognise that they may be suffering from depression experiences of two of our clients chronicled and makes suggestions of ways of coping, including REACHING OUT 11 in this review (pps 7 to 10): because of events online cognitive behavioural therapy. We are fortunate outside their control, both clients are now facing to have had the interest and support of experts, THE TIMES WE LIVE IN 13 unmanageable levels of debt, and we are grateful including Professor Rachel Jenkins from the World to them for sharing their stories with us. Their Health Organisation and Dr Andrew McCulloch from GOOD GOVERNANCE 15 experiences illustrate that debt rarely occurs the Mental Health Foundation. I would like to thank in isolation: rather it is often part of other life them both for their contribution which I am glad to say FINANCIAL STABILITY 17 events, and very likely to impact emotionally as continues. well as financially. Support for both aspects is The credit industry, which continues to support the necessary for the full rehabilitation of the client, work we do, does not always get enough recognition which must be our overarching aim.
    [Show full text]
  • Foundation for Credit Counselling Annual Report and Accounts 2016
    Tackling problem debt Foundation for Credit Counselling Annual report and accounts 2016 Contents Overview 02 Introduction 04 Chairman’s statement 06 What we do Strategic report 10 Vision, mission and objectives 16 2016 and the future 18 James’s story 20 Our people 24 Elizabeth’s story 26 Our income 28 Financial review 33 Principal risks and uncertainties Trustees’ report 36 Structure, governance and management 41 Reference and administrative details 42 Statement of Trustees’ responsibilities Auditors’ report 44 Independent Auditors’ report to the members of Foundation for Credit Counselling Financial statements 48 Consolidated statement of financial activities 49 Charity statement of financial activities 50 Balance sheets 51 Consolidated cash flow statement 52 Notes to the financial statements Foundation for Credit Counselling trades as StepChange Debt Charity 02 Foundation for Credit Counselling Overview StepChange Debt Charity is the UK’s largest debt advice charity. We are dedicated to helping people affected by problem debt. Introduction Problem debt doesn’t just blight the lives of individuals. It harms families and communities, and drains the UK economy of an estimated £8.3 billion. At StepChange Debt Charity, we help people in problem debt get back on a firmer financial footing. We also campaign for change, to help prevent problem debt and to limit its negative effects. Problem debt is not inevitable: free advice can and does turn lives around. And, as individuals and families bounce back, we all benefit from the boost to our society and economy. 03 04 Foundation for Credit Counselling Overview The UK already has 2.9 million But we cannot do it alone; our work people in severe problem debt, with wouldn’t be possible without the support of only 1.5 million getting support.
    [Show full text]
  • THE LANDSCAPE of PERSONAL DEBT in the UK Jess Cook
    Surviving the Wilderness THE LANDSCAPE OF PERSONAL DEBT IN THE UK Jess Cook November 2020 1 Introduction Key Recommendations As is the case with so many areas of modern life, low-income 1. Government should bring and vulnerable households are disproportionately affected by personal debt. “The poorest 10% of households have debts three forward Breathing Space times bigger than the value of the assets they own, while the top and extend the respite 10% have total wealth – property, pensions, and other assets – period offered worth 35 times larger than their debt” (BBC, 2019). Manageable levels of personal debt are not cause for major concern. As debt levels become unmanageable, with unrealistic 2. The UK Government should repayment plans, and are taken out for spending with no lasting make contributions for value, a household may be moving into ‘problem debt’ (Experian, 2019). Defined as being unable to pay debts or other household payment matching schemes bills, problem debt is closely related to many wider problems in people’s lives, including “financial exclusion, family breakdown, and poor physical, and mental, health” (Citizens Advice, 2016). 3. Consistent ‘Ability to Personal debt levels in the UK have fluctuated significantly in Pay’ and debt collection recent years, yet in early 2020 household debt was reported to principles should be be 31% higher than the peak before the 2008 financial crisis (TUC, implemented across all 2020). It has been widely acknowledged as a precarious position, both for lenders and borrowers, with increasing concerns about utilities the economic impacts of the global Covid-19 pandemic. “It is clear, that the UK is now in the largest recession on record”, almost 3.7 times larger than the 2008 financial crisis (Office for National Statistics, 2020).
    [Show full text]
  • The High Cost of Credit
    The high cost of credit A discussion paper on affordable credit alternatives Research findings Executive Summary There are too many families on tight budgets who have to turn to credit, including high cost credit, as a ‘safety net’ to meet the costs of everyday essentials. These households are particularly likely to be struggling to manage and vulnerable to falling into problem debt. Our new research finds that an estimated 8.8 million people in Great Britain have turned to credit to pay for their everyday household expenses in the last year.1 Of these, 1.1 million of them are using a form of high cost credit including payday/instalment loans, doorstep loans and rent-to-own stores.2 8.8 million using credit for everyday household expenses 1.1 million using high cost credit The regular use of high cost credit to meet essential costs can severely damage the already tight budgets of families who are struggling to manage. Moreover, having to repay loans with high interest rates and charges can significantly increase the risk of these households falling behind and spiralling into problem debt. This paper discusses the alternatives to high cost credit for those who have to borrow to meet the cost of essentials. Credit unions have been championed by government as low cost alternatives to high cost lenders but the scale of community lending is inadequate to meet the need. Commercial approaches have also been promoted as alternatives to high cost credit including FinTech, employer based loans and the widening of mainstream bank provision. Nonetheless, if they are to be financially sustainable, both commercial providers and community lenders are constrained in who they can lend to, and tend to exclude more ‘high risk’ borrowers.
    [Show full text]
  • Cccs Annual Review.Indd
    at the service of Britons in debt annual review 2007 Foundation for Credit Counselling Foundation for Credit Counselling 2007 1 Britain’s leading charity for people with debt problems contents The warning signs in 2007 came not from lending or borrowing but from telltale signs that the economy THE RIGHT PATH 4 was beginning to creak - in particular rapid increases in the costs of utilities and housing. WIDER AND DEEPER 6 Direct demand for our counselling service was Benefi ts, Repossessions down, even as the storm clouds were gathering, but and Self-employed that gave us the opportunity to recast our service so we could offer more people specialised help. THEY CAME THROUGH 8 First we met the need to help the growing number of people who prefer the speed and anonymity of THE TOUGHER CHOICES 10 online help to counselling by telephone or face- Insolvency to-face. Our world-leading Debt Remedy (tailored also for Scotland and Northern Ireland) became the FRIEND OR FOE 12 At the time of writing, when underlending channel of choice for a third of our clients. - at the height of the credit crunch - makes Secondly we galvanised the banks to confront the IN SAFE HANDS 14 its appearance as a consumer woe, it is hard high-profi t Individual Voluntary Arrangement (IVA) to recall 2007 as a year when consumer credit model introduced by a number of “factories” whose appeared to be relatively under control. margins enabled them to seduce consumers. With our In the perspective of time it may appear as a period calming and transparent presence in the market, the of calm between creditmania and the crunch whose IVA is returning to its correct place in the quiver effects may be with us for some time.
    [Show full text]
  • Stepchange Annual Report and Accounts 2020
    Supporting the nation Annual Report and Accounts 2020 2 Annual Report and Accounts 2020 3 Contents Overview Chair’s statement 4 CEO’s statement 6 Why free debt advice matters more than ever 8 Impact report Our five-year strategy 10 Our key achievements in 2020 11 How we're delivering against our objectives 12 Financial review 32 Principal risks and uncertainties 35 Trustees' report Structure, governance and management 44 Trustees’ report 47 Statement of Trustees' Responsibilities 54 Financials Independent auditor's report 56 Consolidated statement of financial activities 60 Charity statement of financial activities 61 Balance sheets 62 Cash flow statements 63 Notes to the financial statements 64 Thank you to our supporters 82 Overview 4 Annual Report and Accounts 2020 5 Overview traffic than ever before, with over four million people Financially it has become more challenging since seeking information and delivering huge insight over the year end as our FairShare income reduces and the course of the year about what was exercising and the emergency support that we received from the worrying consumers in terms of debt and financial government stopped in March 2021. Our Board has pressure. But demand for full debt advice, and for debt maintained a steady resolution to ensure the charity’s solutions saw a marked decline, as the main body financial security. Our reserves policy has flexed only of this report explains. While this may seem counter- marginally, despite all the tribulations of 2020, as we all intuitive, it was felt across the sector. With hindsight recognise that StepChange absolutely must be here it is understandable in the context of the emergency to serve the needs of those who will need our help for support measures – such as employment support, years to come.
    [Show full text]
  • Wales in the Red Report.Indd
    WALES IN THE RED A research report prepared for StepChange Debt Charity Contents 1 Scale of debt problems 4 1.1 Demand for debt advice 4 1.2 Debt levels 6 1.3 Financial position of clients 7 1.4 Burden of debt repayments 9 2 Making ends meet 10 2.1 Rent arrears 10 2.2 Mortgage arrears 12 2.3 Council Tax debt 13 2.4 Electricity arrears 15 2.5 Gas arrears 16 2.6 Water arrears 18 3 Payday loans 20 4 Unitary authority profi les 22 2 Stepchange Debt Charity Research Introduction StepChange Debt Charity is Key fi ndings the UK’s leading specialist debt • Last year saw a 23% increase in the number of people contacting the charity’s helpline from Wales. Over the advice charity, offering free past four years, the number of Welsh clients has risen by 84%, from 5,029 in 2011 to 9,270 in 2014. There and impartial advice to those are noticeable differences in demand for the charity’s struggling with problem debt via services in the 22 unitary authority areas, with those in the far North and South of the country more likely to its telephone helpline and online contact the charity for debt advice (based on demand Debt Remedy tool. The charity per 10,000 people). • The average debt level amongst clients in the country helps over half a million people is £12,759, yet the average client has just £10 left at the end of each month after covering their essential each year to tackle their debt household costs to be able to put towards their debts.
    [Show full text]
  • Transforming Lives
    Transforming Lives A REVIEW OF THE SOCIAL IMPACT OF DEBT ADVICE FOR UK INDIVIDUALS AND FAMILIES, EVALUATED USING SROI | 0 Research Publication Notices Charity and Education Group Baker Tilly produces a range of research and other material on Social Impact and related topics. Further information can be found at the following website: http://www.bakertilly.co.uk/socialimpact Citation notice Citation should conform to normal academic standards. Please use the reference provided or where a paper has entered into print elsewhere, use normal journal / book citation conventions. Clifford, J. Ward, K. Coram, R. Ross, C. (2014) StepChange Debt Charity: Social Impact Evaluation of certain projects using Social Return on Investment, [Leeds], StepChange Debt Charity Copyright The copyright of all publications of work commissioned from Baker Tilly remains with the relevant Baker Tilly Company or LLP, from whom permission should be sought before any materials are reproduced. Short sections of text, not to exceed two paragraphs, may be quoted without explicit permission, provided that full acknowledgement is given. Disclaimer This project has been commissioned by, but does not necessarily reflect the views of, StepChange Debt Charity. Baker Tilly Corporate Finance LLP has co-ordinated its preparation, and has selectively challenged and checked the data gathered and applied in this report and the calculations and logic derived, but this should not be taken to imply that figures produced by StepChange Debt Charity have been audited or are the subject of formal or informal verification. Consequently Baker Tilly Corporate Finance LLP and all and any other Baker Tilly entities, principals and staff accept no liability to any party relying on the figures included.
    [Show full text]
  • Foundation for Credit Counselling Annual Report and Accounts 2016 Foundation for Credit Counselling Trades As Stepchange Debt Charity
    Tackling problem debt Foundation for Credit Counselling Annual report and accounts 2016 Foundation for Credit Counselling trades as StepChange Debt Charity Contents Overview 02 Introduction 04 Chairman’s statement 06 What we do Strategic report 10 Vision, mission and objectives 16 2016 and the future 18 James’s story 20 Our people 24 Elizabeth’s story 26 Our income 28 Financial review 33 Principal risks and uncertainties Trustees’ report 36 Structure, governance and management 41 Reference and administrative details 42 Statement of Trustees’ responsibilities Auditors’ report 44 Independent Auditors’ report to the members of Foundation for Credit Counselling Financial statements 48 Consolidated statement of financial activities 49 Charity statement of financial activities 50 Balance sheets 51 Consolidated cash flow statement 52 Notes to the financial statements 01 Foundation for Credit Counselling StepChange Debt Charity is the UK’s largest debt advice charity. We are dedicated to helping people affected by problem debt. 02 Overview Introduction Problem debt doesn’t just blight the lives of individuals. It harms families and communities, and drains the UK economy of an estimated £8.3 billion. At StepChange Debt Charity, we help people in problem debt get back on a firmer financial footing. We also campaign for change, to help prevent problem debt and to limit its negative effects. Problem debt is not inevitable: free advice can and does turn lives around. And, as individuals and families bounce back, we all benefit from the boost to our society and economy. 03 Foundation for Credit Counselling Chairman’s statement Our vision is a society free from problem debt.
    [Show full text]
  • The Foundation for Credit Counselling Annual Report and Accounts 2017 Foundation for Credit Counselling Trades As Stepchange Debt Charity Contents
    25 years of helping people with problem debt The Foundation for Credit Counselling Annual report and accounts 2017 Foundation for Credit Counselling trades as StepChange Debt Charity Contents Overview Chairman’s statement 6 1 CEO’s statement 8 Our vision 10 What we do 12 Mel’s story 18 Strategic report Our six key charitable objectives 22 2 Tackling problem debt for 25 years 30 Our key strategic priorities for 2018 34 Our income 48 Financial review 50 Principal risks and uncertainties 54 Trustees’ report Structure, governance and management 60 3 Trustees’ report and matrix, the executive team 62 Trustees’ responsibilities 66 Financials Independent auditor’s report 70 4 Consolidated statement of financial activities 74 Charity statement of financial activities 75 Balance sheets 76 Consolidated cash flow statement 77 Notes to the financial statements 78 4 Foundation for Credit Counselling Part 1 Overview We’ve been helping people with problem debt for 25 years, providing the UK’s most comprehensive debt advice service. We help people take back control of their finances and their lives. We campaign to prevent problem debt and reduce the harm that it causes. Overview 5 6 Foundation for Credit Counselling Chairman’s statement In January 2018 we celebrated our 25th services, lost productivity, lost jobs and longer anniversary and over those years we have term reliance on welfare and support services. grown from a small charity with an aspirational vision into a large charity with a strong presence Our campaigning, influencing and partnership in the UK and Ireland. I am extremely proud work brings change in industry practice, regulation of leading such an invaluable and successful and government policy, to prevent yet more organisation and delighted to say that we people fall into problem debt and reduce the helped more people in 2017 than ever before.
    [Show full text]