Annual Council Performance Report 2018/2019 Table of Contents
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ANNUAL COUNCIL PERFORMANCE REPORT 2018/19 ANNUAL COUNCIL PERFORMANCE REPORT 2018/2019 COUNCIL ANNUAL www.cityofwindhoek.org.na To be a Smart and Caring City by 2022 TABLE OF CONTENTS VISION, MISSION, VALUES 03 Innovative Business Start-Ups Obtaining 50 Financial and Business Support Economic Development 51 GLOSSARY OF TERMS AND ABBREVIATIONS 04 Revenue Collected as at 30 June 2019 53 Basic Services 54 Climate & Environment as at 30 June 2019 54 MESSAGE FROM THE MAYOR 06 Public Health 56 Groot-Aub 58 MESSAGE FROM THE CHIEF EXECUTIVE 08 ELECTRICITY (ELE) 59 OFFICER Funding for Electrification 60 Revenue Collection 60 Renewable Energy 62 INTRODUCTION 10 Increased Megawatt (MW) Capacity 62 Corporate Scorecard 10 HOUSING, PROPERTY MANAGEMENT & 64 HUMAN SETTLEMENTS (HPMHS) Strategic Funding 66 COUNCIL AND MANAGEMENT STRUCTURE 15 Youth, Orphans & Vulnerable Persons 66 (OVPS): Land allocations awarded to youth Revenue Collection 66 DEPARTMENTAL PERFORMANCE REPORT 17 Basic Services: New townships proclaimed 67 internally (Greenfields) OFFICE OF THE CHIEF EXECUTIVE OFFICER 18 Land Delivery 68 (OCEO) # of Affordable houses provided via Mass 71 Office the Mayor 19 Housing, Windhoek Housing, Build-Together Corporate Legal 29 Scheme Public Participation 29 Public, Private Partnerships (PPPS) 77 Organisational Performance Management 30 Enterprise Risk Management & Risk-Based 31 HUMAN CAPITAL & CORPORATE SERVICES 73 Audits Leadership Development 75 Smart Cities Model / Strategy 32 YOuth, Orphans & Vulnerable Persons 75 (OVPS) CITY POLICE (CIP) 37 Labour Relations 76 Public Safety & Security 38 Occupational Health, Safety and Wellness 77 (OHSW) ECONOMIC DEVELOPMENT & COMMUNITY 41 Staffing & Remuneration 78 SERVICES (EDCS) Corporate Services 78 Public Safety & Security 43 Revenue Generated 45 INFORMATION & COMMUNICATION 80 Cost of Emergency Services provided free 46 TECHNOLOGY (ICT) of charge to vulnerable groups Wi-Fi 82 Incidents and written-off accounts per zone 46 Number of improved processes to Level 83 Community Risk Assessment (CRA) 47 1 - Governance of Enterprise It (GEIT) Emergency Preparedness 48 Programme Implementation Emergency Response and Assistance 48 Percentage Enterprise Resource Planning 83 Youth, Orphans, Women, Pensioners & 49 (ERP) Projects from Pre-Projects to Inception Vulnerable Persons Development Phase Youth Starting Businesses Post Training 50 ANNUAL COUNCIL PERFORMANCE REPORT 2018/19 01 Percentage ERP Projects from Inception to 83 Implementation Phase Number of ICT Systems Audits Concluded 83 Conversion ICT Systems to Disaster Recovery 84 (DR) Compliance New Tier 3 Compliant Physical Data 84 Recovery (DR) Site Business Continuity Plan for Cow (Date) 84 E-Council Solution 84 Funding Sourced vs. Optic Fibre Plan 84 INFRASTRUCTURE, WATER & TECHNICAL 85 SERVICES (IWTS) Revenue Collection 87 Direct Portable Reclamation Plant (DPR) 87 Basic Services 88 Annual Water Quality Report 91 Asset Maintenance Management Policy 91 (Incl. Sewer Maintenance & Asset Plans) URBAN & TRANSPORTATION PLANNING 92 (UTP) Building Permit Approvals Process within 28 94 days Land-Use Management-Town Planning 95 Applications Basic Services 95 Land-Use Management-Township 96 Establishment Spatial Development 97 FINANCIAL EXECUTIVE SUMMARY 98 Financial Executive Summary 100 Financial Update 102 CONCLUSION 109 02 ANNUAL COUNCIL PERFORMANCE REPORT 2018/19 Vision To be a Smart and Caring city by 2022 Mission To enhance the quality of life for all our people by rendering efficient and effective municipal services Values Teamwork, Customer Care, Communication, Fairness and Equity, Integrity ANNUAL COUNCIL PERFORMANCE REPORT 2018/19 03 GLOSSARY OF TERMS AND ABBREVIATIONS CCWSS Cabinet Committee of Water Supply Security CAN Central Areas of Namibia CBD Central Business District Ceteris Paribus Other things being equal CIP City Police Department CLTS Community-led Total Sanitation COBIT Control Objectives for Information and Related Technology CR Council Resolution DR Data Recovery DRM Disaster Risk Management EDCS Economic Development & Community Services Department ELE Electricity Department ERP Enterprise Resource Planning EIA Environmental Impact Assessment FIN/FCS Finance & Customer Service Department FRACTAL Future Resilience for African Cities & Lands GIZ Deutsche Gesellschaft für Internationale Zusammenarbeit GAMS Global Accounts Management System GEIT Governance of Enterprise IT HPP Harambee Prosperity Plan HPMHS Housing, Property Management & Human Settlements Department HCCS Human Capital & Corporate Services Department ICT Information & Communication Technology Department IWTS Infrastructure, Water & Technical Services Department IPSAS International Public Sector Accounting Standards KPAs Key Performance Areas KPIs Key Performance Indicators KRC Khomas Regional Council LUTP Leaders in Urban Transport Planning LTFP Long Term Financial Plan MC Management Committee 04 ANNUAL COUNCIL PERFORMANCE REPORT 2018/19 MOU Memorandum of Understanding MTEF Mid-term Expenditure Framework MAWF Ministry of Agriculture, Water and Forestry MURD Ministry of Urban & Rural Development MVA Fund Motor Vehicle Accident Fund NCF Namibian Cycling Federation NDTC Namibia Diamond Trading Company (PTY) Ltd. NIA Namibian Institute of Architects NIPAM Namibia Institute of Public Administration Management NNAD Namibia National Association of the Deaf NAPWU Namibian Public Workers’ Union NQA Namibia Qualifications Authority NSA Namibian Statistic Agency NTA Namibia Training Authority NUST Namibia University of Science & Technology NDP 5 National Development Plan (Fifth) NHE National Housing Enterprise NMT Non-motorised Transport OCEO Office of the Chief Executive Officer OHSW Occupational Health, Safety & Wellness Division PAs Performance Agreements PMS Performance Management System PV Photovoltaic PPPs Public Private Partnerships QPR Quality Processes Results RFA Road Fund Authority SEA Strategic Environmental Assessment SUTMP Sustainable Urban Transport Master Plan TCE Technical Committee of Experts TUMI Transformative Urban Mobility Initiative UNAM University of Namibia UTP Urban & Transportation Planning Department WATSAN Water Supply and Sanitation WEI Windhoek Economic Index WMARS Windhoek Managed Aquifer Recharge Scheme ANNUAL COUNCIL PERFORMANCE REPORT 2018/19 05 MESSAGE FROM THE MAYOR Cllr. Muesee Kazapua MAYOR t is my honour and privilege to present the Annual Council Performance Report for the I2018/2019 financial period starting 1 July 2018 and ending 30 June 2019. The continuously high influx of people migrating from rural to urban areas places significant strain on the City’s limited resources and ability to provide serviced land for housing and commercial development and, to alleviate unemployment. It is especially challenging given the expanding informal areas. These challenges are further exacerbated by the Hepatitis-E pandemic in the informal areas for which resources and services were redirected to mitigate associated risks. 06 ANNUAL COUNCIL PERFORMANCE REPORT 2018/19 Council’s leadership agenda is committed to improving the quality of life of our people, including those in the informal areas via several projects articulated in the “Transformational Strategic Plan (2017-2022)” under the ‘Basic Services’ key performance areas such as: provision of potable water, sanitation, electricity, affordable housing and a conducive economic environment for job creation. In an effort to foster transparency and accountability, performance monitoring, evaluation and reporting remained at the forefront of the City’s governance obligations. Moving forward, the City seeks to strengthen the current performance management process by way of automating the monitoring and reporting cycle and optimising the existing meeting forums to track progress against the strategic plan, interrogate challenges, celebrate successes, take corrective actions and decisions and implement a long-term financial pla The 2019/20 financial year promises to be exciting as Council approaches the half-way milestone of the strategic period. A snapshot of some of the key projects for 2019/20 is a follows: • Continuation of the formalisation of informal areas, including the piloting of the ‘Pre- allocation concept’ which entails land allocation to residents before land is serviced. This will unlock ready cash for the servicing of plots. • Installation of pre–paid household water meters in Windhoek, starting with pensioners and residents in the north and north-western suburbs. Council will soon procure the services of a contractor to commence with household and business installations. The same applies for the installation of pre–paid electricity meters. • Council will intensify efforts to accelerate the provision of water and sanitation to residents in the under-serviced areas. • Provision of affordable housing in informal areas for which preparations have commenced with the scrutiny of different housing models. Council is convinced that if these priorities are successfully implemented, positive in-roads will be made in the provision of basic amenities to our residents by 2022. The next two to three years, in particular, present significant opportunities for development and advancement towards becoming a ‘Smart and Caring city by 2022.” This will have a meaningful impact in the lives of all stakeholders and showcase Windhoek as the gateway to endless opportunities. As the 2018/19 financial year concludes, Council wishes to reiterate its commitment to providing quality services to all the residents of