DOCSLIB.ORG

Undercover Boss

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Undercover Boss An exercise in empathy mapping: Undercover Boss Rianna Berretta Module 3 Background NESTLE Toll House Café Nestlé Toll House Café is a franchise in the United States and Canada founded by Ziad Dalal and his partner Doyle Liesenfelt. The two started "Nestlé Toll House Café by Chip" in 2001 in Dallas, Texas. The menu consists of items such as cookies, cookie cakes, brownies, ice cream, milk shakes, smoothies, and a full line of hot and frozen coffee beverages. The Nestlé Toll House Cafés are commonly found in shopping malls or shopping centers. The company currently employs about 16,000 people located in one of their 147 locations. About the episode In season seven, episode two, of Undercover Boss, the COO of NESTLE Toll House Café, Shawnon Bellah goes undercover as Christy. To ensure that she does not get identified she dyes her hair blond, wears colored contacts, and dresses like a hipster. The employees believe she is on a reality show, trying to win $2,500 and to see if she has what it takes to open up her own baking business. During her undercover operation Shawnon goes to a manufacturing plant to create frosting, works at a location with a drive-thru, attempts to decorate a cookie cake, and struggles to keep up pace at their worst performing location. Shawnon wants to go undercover to ensure that the company is setting themselves up to continue to grow. This project’s empathy maps focus on Shawnon Bellah and the general manager of a corporate branch, Adriana. Shawnon Bellah – Chief Operating Officer Shawnon joined NESTLE Toll House Café in 2008 and was only promoted 6 months before filming the episode. Due to her lack of college education, she knew she had to work harder and faster than those around her. She developed all the manuals, recipe books, and training practices for the entire company. Her hard work method allowed her to take the company out of the negatives and into positive in only 70 days. Her responsibilities continue at home as a single parent to two children. Shawnon has been divorced for 2 years. She believes in pushing and challenging her children to teach them what it takes to win. Her goal is to help turn NESTLE Toll House into a 500 million dollar company. She want everyone across the world to be able to say they tasted a toll house cookie and it is the best cookie they have ever tasted. Empathy Map: Shawnon Bellah Think and Feel: See: ● Feels like she sets high standards for her and her ● How her high expectations have lead for less customer interaction employees and stress on her employees ● To be on the team there must be a passion for the brand ● She sees how hardworking and dedicated her employees are ● Believes she deserved the promotion for her hard work ● The desire her employees have to do well, but they lack support ● Teaches her children how to win Hear: Say and Do: ● She hears that employees are afraid of her ● Lacks the ability to keep up with her employees ● The employees think she is overbearing ● Head strong leader who believes controlling all aspects of ● She hears Adriana admitting that she doesn’t think the the company will help the company company trusts her ● She asks for a break, but Adriana does not let her ● That Adriana made sacrifices to work there ● Installed cameras to watch her employees Pain: Gain: ● That her employees don’t feel comfortable enough to talk ● That she must put more trust in her employees to her ● She needs to show the people around her that she cares ● Her employees lack training and supplies to help their ● Needs to become an emotional leader company run ● She needs to ensure that her employees are getting the ● Her employees sacrifice their dreams to work there support they need Adriana – General Manager Adriana is a young adult who was transferred from their Philadelphia location to Westland, Michigan forcing her to leave her boyfriend behind. Despite her sacrifices for the company she still remains in her general manager position. Due to her leadership skills, Adriana tries to instill the 45 second rule in Shawnon and even though she does not meet the time limit, she continues to tell her that she is improving every time. She points out that there are cameras constantly watching them and reprimand them if they make a mistake. Adriana wants the company to trust her doing her job. She believe it is her job to make sure everything is running smoothly, so corporate does not have to check up on them. Empathy Map: Adriana Think and Feel: See: ● Adriana wants to be able to build a future with her ● She sees Shawnon struggling to keep up with the 45 second rule boyfriend ● She sees the cameras watching her at all times ● She feels like the company doesn’t trust her ● She sees a line of customers anxiously waiting ● She feels like she is punished for any mistake she makes ● She sees a lack of training to help their employees better ● She feels like the company blames her for things out of her themselves control Hear: Say and Do: ● She hears Shawnon complain she is tired and wants to ● Smiles at Shawnon as she struggles to keep up to show she take a break understands how hard it is ● She hears the company pick out all her mistakes ● Tells Shawnon that she cannot take a break and has to help ● She listens to her customers in order to give exceptional all the customers in line customer experience ● Points to the cameras to show her that they are everywhere Pain: Gain: ● That the company does not trust her to do her job ● Adriana wants to establish a life with her boyfriend ● That she is constantly being watched ● She wants the company to trust her to do the right thing ● Expected to provide answers for things beyond her control as the manager ● Not being able to see her boyfriend ● To eliminate the amount of surveillance User Experience Summary Shawnon Bellah Adriana Chief Operating Officer General Manager ● Wants the company to grow ● Wants the company to trust her ● Is hard on herself and her employees ● Made a sacrifice to work for the company ● Wants her children to be successful ● Wants to build a future with her current ● Made sacrifices to land the position she is in boyfriend ● Wants to change and become an emotional ● Cares about keeping up with the company’s leader standards Conclusion At the end of the Undercover Boss episode, Shawnon Bellah shows empathy by understanding and feeling what another person is experiencing due to her observations undercover. She ends up reevaluating herself and her business methods in order to improve NESTLE Toll House for not just her company’s growth, but also for her employees. She concludes that since she is hard on herself she projects that on to other people and has failed to show those around her that she cares. This episode goes beyond the business she works for, she ends up applying her findings to her home life. She ends up calling her children and confessing that she has high expectations for her children and needs to be able to stop and relax sometimes. She doesn't want her kids to look back on their childhood and think that she was tough on them all the time. Although she is trying to teach them leadership and the importance of hard work, she also wants to make sure they are having fun. She sits down with Adriana and reveals that she is the COO of the company and that she is on Undercover Boss. Adriana quickly apologizes for calling her terrifying, but Shawnon says there is no need and that she wants her to help her by being honest with her. Shawnon admits that the 45 second rule is unrealistic and wants Adriana to work with her on finding the proper speed of service. She says she wants Adriana to be more than just a general manager and would like to put her through management training. Lastly Shawnon gives her $20,000 to travel back and forth to see her boyfriend. .
Load more

Recommended publications
  • The BELFOR Culture
    LEADERS IN RESTORATION The BELFOR Culture An Interview with Sheldon Yellen, Chief Executive Offi cer, BELFOR Property Restoration EDITORS’ NOTE Sheldon Yellen has built himself process – not just of their home or business but of getting their lives back a robust reputation as a true, authentic leader for to normal. It’s culture and we believe it. his unconventional management style and boasts How hard is it when you’ve grown so much to keep that family a culture of “Doing The Right Thing, Even When feel and closeness? Nobody Is Watching.” He refers to every employee – We have a process in place that ensures when a BELFOR family mem- whether a fi eld technician or front offi ce associ- ber is in need, it gets passed up to me. When things fi nd a way to my desk, ate – as a member of the “BELFOR Family.” Yellen we always make decisions to support our families. At any given time today, believes that concentrating on employees first, we probably have 50 to 65 families we are supporting who in some way making sure they are valued, cherished, treasured, cannot physically work at the present time for one reason or another. and respected, has been the secret to the success of In my closing comments at this regional meeting, I thanked every BELFOR. He truly believes in his heart that show- person in the room for recognizing the importance of giving. Before we ing emotion – no matter where or to who – is a sign give to the communities we serve, which we do, we give to each other.
    [Show full text]
  • Burning Hearts Luke 24.13-35 Series: Holy Week April 4, 2021 Resurrection Day
    Burning Hearts Luke 24.13-35 Series: Holy Week April 4, 2021 Resurrection Day I. Undercover Boss A. CBS Series 1. High level CEO of company or organization a. Sometimes even mayors of cities 2. Changes appearance 3. Becomes a trainee in his own company B. Works with employees in various departments 1. In order to find out what was really going on C. Issues 1. Workplace challenges to employees 2. Level of commitment employees have to organization 3. Identifying employees’ special gifts and ideas 4. Discovering personal and family challenges D. Resolutions 1. Major reveal 2. CEO schedules meetings with those worked with at corporate headquarters 3. Reveals identity 4. Workers are stunned 5. Usually, the workers shown are worthy of special benefits 6. CEO provides growth opportunities, schooling, cash for family, whatever E. Criticism 1. Reality TV – not usually all that real 2. How often is a trainee followed around by a camera crew? a. Don’t these employee know something’s fishy? F. Brainchild of Stephen Lambert 1. Emmy award winning English TV producer G. Little did Stephen Lambert know, there was an earlier episode of Undercover Boss produced 2,000 years before he had the idea H. If ever there was a real episode of Undercover Boss it was the account we have in Luke 24 1. It took place on the day of the resurrection of Jesus II. Setting A. Luke has recorded 1. Empty tomb discovered by some women 2. Report of the angels that Jesus has risen from the dead 3. Visit of Peter (and from other gospels, John) to the tomb to investigate B.
    [Show full text]
  • Inspirational Reality TV: the Prosocial Effects of Lifestyle Transforming Reality Programs on Elevation and Altruism
    Inspirational Reality TV: The Prosocial Effects of Lifestyle Transforming Reality Programs on Elevation and Altruism Mina Tsay-Vogel and K. Maja Krakowiak In light of recent theories of meaningful media that suggest a host of psychological benefits, the present study uniquely extends the boundaries of the effects of reality TV from simply offering pleasure, diversion, and amusement to its viewers to also providing deep insight and meaning. In particular, a between-subjects experiment (N = 143) examined differences in affective, cognitive, and motivational responses to lifestyle transforming versus game based reality programs. Findings indicate that lifestyle transforming reality TV produced stronger feelings of elevation and percep- tions of the program as moving and thought-provoking than game reality TV, which in turn increased motivations for altruism. Avenues for future research and theore- tical implications of meaningful and inspiring reality TV for positive psychology are discussed. The proliferation and dominance of reality-based programs on television continues to generate considerable scholarly attention. The term, “reality TV,” has commonly encompassed programs that showcase real people or non-actors in unscripted scenarios (Hill, 2005; Nabi, Biely, Morgan, & Stitt, 2003) and claim to portray reality (Cavendar & Fishman, 1998). Such programs (e.g., The Bachelor, Survivor,andThe Real World) have generally been attributed under a single or collective genre. However, in recent years, the emergence of reality TV subgenres based
    [Show full text]
  • OWN: OPRAH WINFREY NETWORK JUNE 2012 HIGHLIGHTS Visit Press.Discovery.Com/Us/Own for Select Episodic Photography and Screeners
    OWN: OPRAH WINFREY NETWORK JUNE 2012 HIGHLIGHTS Visit press.discovery.com/us/own for select episodic photography and screeners NEW SERIES & SEASONS (P) Denotes: Premieres “IYANLA, FIX MY LIFE” (60 Minutes) Series Sneak Peek – Saturday, June 2 (10-11 p.m. ET/PT) Iyanla Vanzant is an accomplished author, inspirational speaker, talk show host and living testament to the value in life's valleys and the power of acting on faith. Iyanla has had a unique life filled with many personal struggles that she has overcome and used to become stronger. Now, Iyanla is back, fixing lives and using her past to help others' futures. Secrets will be revealed, truths will be uncovered and emotions will come out as Iyanla teaches us how to pull back the curtain on what is broken in our lives. (P) Saturday, June 2 (10-11 p.m. ET/PT) – Episode: Fix My Broken Family Inspirational author Iyanla Vanzant lays the foundation for healing a family in crisis as she leads them through the first steps towards stopping the pain and starting to heal. “ARE YOU NORMAL, AMERICA?” (60 Minutes) Series Sneak Peek – Sunday, June 3 (10-11 p.m. ET/PT) Series Premiere – Monday, June 4 (9-10 p.m. ET/PT) – Regular Time From Harpo Studios comes the fun new game show "Are You Normal, America?," hosted by veteran TV producer Barry Poznick ("Are You Smarter Than a 5th Grader?") and comedienne/actress Kim Coles ("Living Single"). Have you ever peeked at your boyfriend's emails? Or done your household chores naked? This lively game show will answer those burning questions and more as two contestants play to win more than $100,000 in their quest to learn if they're normal or not.
    [Show full text]
  • Undercover NA'amat
    Undercover NA’AMAT Galia Wolloch is overwhelmed by the hard work and dedication of the organization’s employees in an appearance on the popular reality series. Israeli television viewers got to meet some of the everyday superstars who keep NA’AMAT’s school and day care programs running through a recent episode of the reality show Undercover Boss featuring NA’AMAT president Galia Wolloch. Appearing on the Reshet network, the Israeli version of Undercover Boss is very much like its American counterpart. A high ranking executive masquerades as a low level employee to find out how the work really gets done at her company. In an episode from the current season, Galia Wolloch is the featured “boss.” Disguised in glasses and a polka-dot headband, she goes undercover at a NA’AMAT high school and three day care centers, where she washes dishes, sweeps floors, changes diapers and has fascinating encounters with organization staff. At the high school in Lod, Galia meets Pnina, a cleaning woman, whose husband, a former gardener at the school, died of cancer in 2012. She tells Galia of her dream of visiting concentration camp memorials in Poland. At day care centers in Kiryat Motskin, Ofakim and Nes-Tsyona, Galia encounters Adee, a cook who prepares meals for the center’s 80 children; Ilana, a teacher and breast cancer survivor; and Yehudit, teacher who lost a son to a terrorist attack. Each has a poignant story to tell. Adee had problems in conceiving a child, an experience that Galia shared. Still recovering from cancer surgery, Ilana suggests that teachers ought to be better paid.
    [Show full text]
  • The List: All Primetime Series on Television Calendar Year 2015
    The List: All Primetime Series on Television Calendar Year 2015 Source: Nielsen, Live+7 data provided by FX Networks Research. 12/29/14-12/27/15. Original telecasts only. Excludes repeats, specials, movies, news, sports, programs with only one telecast, and Spanish language nets. Cable: Mon-Sun, 8-11P. Broadcast: Mon-Sat, 8-11P; Sun 7-11P. "<<" denotes below Nielsen minimum reporting standards based on P2+ Total U.S. Rating to the tenth (0.0). Important to Note: This list utilizes the TV Guide listing service to denote original telecasts (and exclude repeats and specials), and also line-items original series by the internal coding/titling provided to Nielsen by each network. Thus, if a network creates different "line items" to denote different seasons or different day/time periods of the same series within the calendar year, both entries are listed separately. The following provides examples of separate line items that we counted as one show: %(7 V%HLQJ0DU\-DQH%(,1*0$5<-$1(6DQG%(,1*0$5<-$1(6 1%& V7KH9RLFH92,&(DQG92,&(78( 1%& V7KH&DUPLFKDHO6KRZ&$50,&+$(/6+2:3DQG&$50,&+$(/6+2: Again, this is a function of how each network chooses to manage their schedule. Hence, we reference this as a list as opposed to a ranker. Based on our estimated manual count, the number of unique series are: 2015³1,415 primetime series (1,524 line items listed in the file). 2014³1,517 primetime series (1,729 line items). The List: All Primetime Series on Television Calendar Year 2015 Source: Nielsen, Live+7 data provided by FX Networks Research.
    [Show full text]
  • TV Formats in Europe
    TV Formats in Europe Given the prolonged advertising recession and the fact that several major titles have peaked, the TV formats market in Europe is showing remarkable resilience. The value created by the top 100 formats was $2,931 million in 2013 for 84 European channels across the 16 territories and 21 distributors, according to the TV Formats in Europe report. The 2013 figure was 3.3% down on the 2012 total, but up on 2011. The number of hours broadcast reached 28,386 in 2013, nearly the same as 2012. The UK is the TV formats leader in Europe – just ahead of France. The value created by formats for UK broadcasters was $600 million in 2013, down from $677 million in 2012. France recorded $599 million in 2013, up from $547 million in 2012. The UK, France, Germany and Italy accounted for 72% of Europe’s total value created in 2013. The top 10 broadcasters accounted for two-thirds of the total value created in Europe for 2013 – which means that the remaining third was shared by 74 channels. France’s TF1 ($332 million) led the pack again, followed by Italy’s Rai 1 and the UK’s BBC1. The total number of hours broadcast in Europe for the 100 formats was 28,386 in 2013; very close to 2012. The UK was the leader again, despite its 2013 total (3,935) being considerably lower than in 2012 (4,623). Romania took third place, having added 645 hours to its total in 2013. Published in March 2014, this 146-page, PDF-delivered report covers 100 major formats on 84 channels across 16 European territories; with extensive comparison tables.
    [Show full text]
  • Oprah Winfrey Network Revised July 2012 Highlights
    OWN: OPRAH WINFREY NETWORK REVISED JULY 2012 HIGHLIGHTS Visit press.discovery.com/us/own for select episodic photography and screeners CONTINUING SERIES (New Episodes) (P) Denotes: Premieres "OPRAH’S NEXT CHAPTER" (60 Minutes) Oprah Winfrey steps outside of the studio for some riveting, enlightening, in-depth conversations with newsmakers, celebrities, thought leaders and real-life families. (P) Sunday, July 15 (10-11 p.m. ET/PT) Episode: David Copperfield Oprah Winfrey travels to David Copperfield’s private island in the Bahamas for an exclusive interview with the legendary magician. Copperfield talks about fatherhood, his abusive childhood and addresses the sexual assault allegations that plagued his personal life. (P) Sunday, July 22 (8-10 p.m. ET/PT) Episode: Oprah Salutes Superstar Olympians Oprah Winfrey brings Olympic legends together as the world prepares for the 2012 Summer Games in London with a special two hour episode. Winfrey speaks with track and field stars Carl Lewis, Jackie Joyner Kersee and Al Joyner; gymnasts Bart Conner, Nadia Comaneci, Mary Lou Retton and Shawn Johnson; diver Greg Louganis and swimmers Janet Evans and Mark Spitz. Note: Part Two of “Oprah Builds a Network” airs Sunday, July 15 from 9-10 p.m. ET/PT. "UNDERCOVER BOSS ABROAD" (60 Minutes) Mondays (8-9 p.m. ET/PT) The international version of the hit series “Undercover Boss,” “Undercover Boss: Abroad” follows high-level executives as they leave the comfort of their corner offices for an undercover mission to examine the inner workings of their companies. While working alongside their employees, they see the effects that their decisions have on others, where the problems lie within their organizations, and get an up-close look at both the good and the bad while discovering the unsung heroes who make their companies run.
    [Show full text]
  • Today's TV Programming Aces on Bridge Decodaquote® Celebrity
    KITSAPSUN «Saturday, August 20,2016 «11A Today’s TV programming MOVIES NEW 8/20/16 11:00 11:30 NOON 12:30 1:00 1:30 2:00 2:30 3:00 3:30 4:00 4:30 5:00 5:30 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 [KBTC] Fit Quilting Quilt Quilts of Valor II (TVPG) On the Psychiatrist’s Couch-Amen Yakov Visions of Italy Europe ASalute to Vienna (TVG) The Highwaymen Live Dr. Who [KOMO] World of XGames 2016 Little League World Series Wildlife Rock- Cougar KOMO 4News News ABC KOMO 4News Wheel J’pardy! Last Dr. Ken 20/20-Instant Boston EMS News [KING] Olym Rio Olympics Rio Olympics Ruff- Trucks Biz Kid$ Kds KING 5News News KING 5News Olympic Rio Olympics Track and Field, Volleyball, Diving. (TVPG) [KONG] Old Home Hazel House Garden Garden Paid Riches! Paid Best Riches! Paid Raw Paid Made Holly Access Hollywood Movie: The Blue Lagoon (1980) ‘R’ News Hiring Holly [KIRO] Paid Paid PGA Tour Golf Wyndham Championship, Third Round. (N) Star of A&E’s Hit Chan Sports News News News News Raible’s Insider Rush Hour (TV14) 48 Hours (TVPG) 48 Hours (TVPG) News [KCTS] Skinny Gut Vibrant You With Brenda Suze Orman’s Financial Solutions Project Project Project Project Project Project Week News Antiques Call the Midwife Vera Murder case. (TVPG) Secrets-London [KMYQ] Omega Star of A&E’s Hit Riches! Laughs Laughs Celeb Celeb Movie: Scooby-Doo (2002) ‘PG’ Bones (TV14) Bones (TV14) Elementary (TV14) Person of Interest News Sea Wanted Ray Ray [KSTW] Dream Hatched Paid Paid Larry Cooker Paid Riches! Paid Best Middle King Fam Fam Mike Mike Broke Broke Rizzoli &Isles The Closer (TV14) The Good Wife Band [KBCB] Jimmy Swaggart Living Waters Donnie Swaggart (TVG) Message-Cross FWC Donnie Frances and Friends (TVG) Family Worship Center Service (TVG) Crossfire Service Jimmy Swaggart (TVG) [KCPQ] UFC’s Road Golf U.S.
    [Show full text]
  • Welcome to the CTVA 2017 Senior Television Showcase
    Welcome to the CTVA 2017 Senior Television Showcase The short films you will see here tonight were completed in the senior level Television Production course in the Department of Cinema and Television Arts and are the capstone projects. The resulting works are the end of an academic path that gives our students the opportunity to produce a Documentary or a Narrative Short, a precious instrument, a calling card for their future professional life and a proof of their academic achievements. All the films were produced and directed by students in in the Television Option, under the guidance of the television option faculty, with funding provided by the California State University, Northridge, and Associated Students Instructionally Related Activities Fund. The students must raise any additional monies needed and are given creative freedom in their productions. This is the first public presentation of their work, each and all projects are unique, deserve recognition and praise: they endured countless sleepless nights, sweat, tears, pain, dedication, and talent to be here, for this we salute and honor our students tonight. Your response tonight will be the first test of their achievements. The Television Production Option is also are proud to acknowledge our affiliation with the Hollywood Foreign Press (HFPA). Many of our technical equipment and postproduction sound and film suites are the result of their donations. In January 2016, the HFPA announced an additional $2 Million gift to CSUN’s Department of Cinema and Television Arts for the complete overhaul and renewal of the camera, sound, lighting and control room equipment in our Television Studio and the establishing of a diversity driven Hollywood Foreign Press Association Scholars Program.
    [Show full text]
  • You Can Bet on That TV Listings 2014-05-14 Through 2014-05-27
    You Can Bet on That TV Listings 2014-05-14 through 2014-05-27 All times are Eastern or Eastern/Pacific. Movie ratings are from one to four stars. New shows are highlighted in green. 139th Preakness Stakes The Preakness Stakes field features Kentucky Derby champion California Chrome and jockey Victor Espinoza, who will look for a victory in this second jewel of the Triple Crown. From Pimlico Race Course in Baltimore. Sports event, Horse, Series, 120 min. SAT, MAY 17, 2014, 4:30 PM NBC 2014 Billboard Music Awards Festivities at the MGM Grand Garden Arena in Las Vegas recognize artists for the fan support they've garnered; Jennifer Lopez receives the Icon Award; performances include those of Lorde, Ricky Martin, Miley Cyrus, Imagine Dragons and John Legend. Awards, Special, 180 min. SUN, MAY 18, 2014, 8:00 PM ABC 2014 Preakness Handicappers' Preview Sports non-event, Horse, Series, 60 min. FRI, MAY 16, 2014, 9:30 PM TV Games Network SAT, MAY 17, 2014, 6:00 AM TV Games Network SAT, MAY 17, 2014, 9:30 AM TV Games Network 21 Students (Jim Sturgess, Kate Bosworth) from the Massachusetts Institute of Technology become experts at card-counting and use the skill to win big at Las Vegas casinos. Drama, Movie (2008 ★★½), 137 min. TUE, MAY 13, 2014, 10:30 PM FX Movie Channel All In: The Poker Movie Filmmaker Douglas Tirola examines the growing popularity of poker, and the crackdown on online gambling. Documentary, Movie (2012 ★★½), 85 min. WED, MAY 14, 2014, 6:05 PM SHO 2 FRI, MAY 16, 2014, 11:35 AM Showtime WED, MAY 21, 2014, 5:45 AM SHO 2 THU, MAY 22, 2014, 5:05 AM Showtime The Amazing Race "Do You Believe in Magic?" The teams race through Las Vegas, where they face a final challenge designed by magician David Copperfield.
    [Show full text]
  • May Highlights 2012
    OWN: OPRAH WINFREY NETWORK MAY 2012 HIGHLIGHTS Visit press.discovery.com/us/own for select episodic photography and screeners NEW SERIES & SEASONS (P) Denotes: Premieres “My Mom is Obsessed” (60 minutes) Series Premiere – Friday, May 4 (9-10 p.m. ET/PT) The six episode docu-series, "My Mom is Obsessed," gives an intimate, heart- warming and sometimes shocking look into the lives of moms and daughters who are anything but ordinary. Each episode will take an emotional journey inside the minds of two teenage girls, ages 12-18, who are struggling to create healthy relationships with their dysfunctional mothers who are consumed with an obsession such as plastic surgery, weight, shopping, working out or partying. Driven to their breaking points and put in the unthinkable position of taking on the role of the parent, these teenagers are demanding a change. Through tough love, dedication and the help of a therapist these pairs will try to pull themselves back from the brink of disaster and maintain a healthy and loving mother/daughter relationship. The families fight to repair an already broken relationship while experiencing anger, heartache, love, reconciliation and change. (P) Friday, May 4 (9-10 p.m. ET/PT) Episode: Exercise & Plastic Surgery Two mothers are about to lose their daughters, because of addictions to cosmetic procedures and the gym. (P) Friday, May 4 (10-11 p.m. ET/PT) Episode: Weight & Shopping The obsessions of two mothers - a diet addict and a shopaholic - are ruining the relationships with their teenage daughters. (P) Friday, May 11 (9-10 p.m.
    [Show full text]