THE MAGAZINE FOR GENERAL HOSPITAL PATIENTS AND VISITORS

Northampton General Hospital NHS Trust

InsightSpring 2016 ❘ Issue 58 More than just a magazine Bring these pages to life with our amazing new app See page two

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Medical Records staff are just one of our teams working BEHIND THE SCENES to keep the hospital running smoothly – See page 18

Supported by the Northamptonshire Health Charitable Fund  CHIEF EXECUTIVE’S COLUMN Download our app and watch the video! Insight is now more than a magazine! Welcome to another edition with added video content, which you can see on your smartphone or tablet with our amazing new app, NGH Plus. Just download the PRESSURE app from the App Store or Google Play, follow the instructions below, then point it at the photos which show the ‘Scan photo for video’ symbol here. Download the NGH Point your device at CONTINUES, Plus app from the the photos where you 1 App Store (Apple) or 2 3 see the AR BUT HOPE Google Play (Android). content logo pictured right – and BECKONS wait for the Urgent care continues to be our main surprise. concern, and this dominates all our Double tap for efforts, impacting negatively on staff a full-screen. Open the app with as well as patients, with delays to a simple tap. elective procedures and risks to quality of care. Our performance against the 4-hour urgent care standard has again been poor recently and this is partly because there is a continual difficulty in discharging medically fit patients. Augmented reality services by ooh-AR.com Pressure continued through what proved to be a relatively mild winter, with more admissions than last year, more referrals in medicine than ever before and the acuity of patients reaching its highest level. MORE INSIGHTS FROM SONIA WITH It is clear that, in order to really become efficient, we do need to have some more acute hospital beds. We cannot keep running the hospital with 100% of our acute beds full at all times. OUR NEW NGH PLUS APP Our task for this year is therefore to set out the case that shows that by ith our new NGH Plus app, you can now see and hear our chief executive Dr investing in 60 more beds we will be Sonia Swart as well as read her regular column in Insight. Simply point your offering better and more efficient care phone or tablet at the image below and watch her latest quarterly update so covering the cost of the investment. W With the support of our regulators and about life at Northampton General Hospital. commissioners, we could create two additional wards at the Cliftonville end of the site, ensuring that we develop new ways of working to maximise efficiency and cover the costs required. We have already been successful this year in obtaining loans for capital equipment to replace high cost items such as linear accelerators, CT scanners and MRI scanners. This type of loan is at an affordable interest rate and is currently the best way to finance this expenditure. Keeping our patients safe during the winter and pulling together during the junior doctors’ strikes tested all of us, and I’m proud of the efforts of ‘Team NGH’ in meeting the challenges. We still get some great compliments that stress the friendly, caring nature of our people - even when it is very busy. We’re very much hoping that more beds in 2016 will mean that we can continue to improve our services and ensure all our patients receive their care in the most appropriate location without delay. Dr Sonia Swart Chief Executive Northampton General Hospital

2 ❘ Insight NEWS 

Brian Stone BEM VOLUNTEER BRIAN IS HONOURED rian Stone, one of our Friends of NGH volunteers, was it. My wife Hilary deserves a lot of credit as she has been very awarded a British Empire Medal in the New Year’s Honours. understanding when I have spent time volunteering on Christmas B Brian, aged 77, was nominated for providing more than and Boxing Day.” 20 years’ service to a range of charities and organisations in Northampton since his retirement from the borough council. However his association with NGH goes back much further – as 60 years ago, aged just 17, he used to deliver the dinner trolleys from the hospital kitchens to patients on the wards every Sunday! Since then, his many volunteer roles have included being a church visitor to care homes (firstly with Mount Pleasant and then Milton Malsor Baptist churches), home visitor for Northamptonshire Association for the Blind, membership secretary for the NHS Retirement Fellowship, Neighbourhood Watch coordinator, fire victim supporter, cycling proficiency examiner for RoSPA – and many more! Since 2001 he has been a volunteer with the Friends of NGH, first as a guide and buggy driver, and now as a ward visitor. Despite currently suffering from prostate cancer himself, Brian found the time to visit lonely, elderly patients last Christmas. He said he was “absolutely amazed” by the award and that he got a lot of enjoyment out of his voluntary work. “I had been out shopping when I returned to find a letter from the Cabinet Office on the mat. It said I had got an award for services to the community in Northampton. Brian talks to a patient on Althorp ward “I was amazed. I don’t really know what I have done to deserve Insight ❘ 3  PEOPLE NEWS NATIONAL AWARD FOR LISA AND THE TEAM ongratulations to our Macmillan proactive, but this lung cancer nurse specialist Lisa It’s been a real really is a totally Wells, who has won a national C team effort so the patient-focused award for leadership and innovation approach and it in cancer nursing - the Lynn Adams award is a nice makes a huge Award presented by the UK Oncology acknowledgement and positive Nursing Society. of the hard work difference to the Lisa, along with Julie Reece, Rebecca that we’ve put in. care of patients.” Tapp and Georgie Morris, developed a “It’s been a proactive model of care which enables real team effort them to assess and prioritise the holistic so the award is a needs of lung cancer patients – and nice acknowledgement provide personalised support either in of the hard work that we’ve put in their own home or in clinic. They run a telephone support clinic and contact and the challenges we’ve overcome. It patients proactively to find out how endorses the project and the very good they’re coping. They also operate a rapid outcomes it has achieved for patients. response system to help implement a I was presented with a certificate care package or equipment at home to and plaque at conference, but for me help people remain in their own home. personally the greatest reward was to Lisa said: “We try to pick up the be able to stand up and present at that problems early and stop them building national oncology forum in front of very up to crisis point. We’ve always tried to be senior cancer nurse colleagues.” Strictly gifts from Glynis and Debbie

Two of our Strictly NGH contestants from last year have presented Director of operations and deputy chief executive Deborah Needham also equipment to hospital departments as a result of their fundraising efforts. took part in Strictly last year, having seen her boss take part the year before. Firstly, a big well done to child services PA Glynis Miles, who donated She said: “I thought I would give it a go, it looked fun and I was keen to learn!” half her Strictly NGH sponsorship money to buy toys for the child Deborah raised over £1,500 which she chose to donate to Dryden cardiology development centre. ward. “From the age of 39 my father had quite significant cardiac problems, Glynis raised a total including gift aid of £780, which has been split equally having had several operations and, at the age of 52, he suffered a massive between the CDC and the children’s hearing clinic. heart attack,” she said. The CDC team, who see pre-school children who may have a delay in The ward purchased some telemetry equipment, which is a simple and their development or some other special need, are headed by lead nurse effective way of heart monitoring for patients on the ward. Bridget Mold. “Learning to dance was much more difficult than I anticipated and, being Bridget, seen here accepting the gifts, said: “We’re very grateful to Glynis for quite shy, I found it hard to put on a show on the actual night!” said Deborah. her generous donation, which means that we have been able to buy some My dance partner was amazing and he put a lot of hours in of his own time new toys and replace some of our more worn items. helping me to get the steps right. “Being tucked away on the second floor means that we’re not one of the “The whole Strictly NGH team had such a good time, it’s a memory I will keep most high-profile departments, but it’s lovely when we’re remembered in this forever. Due to work pressure over the busy winter period I haven’t managed way. The children will really appreciate the new toys.” to get to any more classes, but I do hope to start again in the spring.”

4 ❘ Insight NGH NEWS  FIRST PATIENT IS TREATED ON NEW LINAC MACHINE Scan the photo to watch a video of Glynis talking about her treatment

Glynis Albrighton, the first patient to receive treatment on the new machine with her oncology consultant Dr Qurrat Mehmood

atients receiving radiotherapy designed converted building connected to the better accuracy in targeting cancer cells.” treatment at NGH are benefiting main hospital site by a new glass walkway. Dr Qurrat Mehmood, consultant clinical Pfrom the first phase of a £5.5 million Consultant oncologist Dr Craig oncologist and Mrs Albrighton’s consultant programme to upgrade our linear accelerator Knighton said: “With our three existing said: “This machine gives superior cancer machines. linac machines all coming to end of their imaging with the facility of CT scanning, Glynis Albrighton was the first patient life at the same time and needing to be and that gives the detail in making sure to be treated on the first linear accelerator replaced, the timing was perfect for us to the treatment that you’ve planned and (linac) machine to be installed as part of the look at the bigger picture to see how we designed for the patient is actually the replacement programme. She said: “I didn’t could improve the overall experience of treatment that’s being delivered with know what to expect, but as soon as I came our radiotherapy patients. regard to the accuracy. in, everyone was so comforting - explaining “With the three new machines, “Our patients will benefit from having the everything to me, showing me the machine, Northampton will be one of the most reassurance that we’re doing more targeted explaining what would happen and what advanced centres for radiotherapy in the treatments which should result in better cure the after-effects would be. I felt very country, with benefits including a greater rates, and also that we’ll be able to lower the confident in everybody.” range of therapies, reduced side effects, and long and short term side effects to tissue that The new machine is housed in a purpose- improved positioning of patients producing doesn’t need radiotherapy.” A look on the inside… A linear accelerator is the device most commonly used for external beam radiation treatments for patients with cancer. It is used to treat all parts of the body by delivering high-energy x-rays to the region of the patient’s tumour. And this is what a linac looks like on the inside! Before another old machine was dismantled for recycling and replacement, staff took off the covers to demonstrate to staff and patients how the technology works.

Insight ❘ 5  THERAPIES

Improving the patient experience in Therapies Patient Allison Harris from Daventry is assessed in the new kitchen area by occupational therapist Winifred Lalule NEW KITCHEN GYM ENABLES ALL ROUND ASSESSMENTS

new kitchen facility has been built like making a hot drink or food to see up a treatment plan with the patient to in the hospital’s inpatient gym, how safe they will be on discharge, and meet their goals for leaving hospital.” A which means that therapies staff whether any equipment or help will be Ongoing therapy treatment is often can now more easily do full assessments needed at home. carried out by therapy technical instructors to check whether patients are safe to be “It means that we can carry out and therapy assistants, who are trained discharged home. both occupational therapy (OT) and in both occupational therapy and Head of therapies and limb centre Liz physiotherapy assessments and physiotherapy techniques. Aldridge explained: “Patients come to the treatment in the same place, and Liz added: “The new kitchen has gym to practise their mobility, balance and away from the ward. By doing joint advantages for patients and staff. We can stamina using physiotherapy equipment. assessments (OT and physio) there is maximise the benefit patients get from their Having the new kitchen area means that more effective sharing of information, therapy session, and it helps make best use they can also try out practical activities and therapists can more quickly draw of staff time and their skills and expertise.”

Physiotherapy and occupational therapy – what’s the difference? Patients are often confused about these two regimes are given to help heal and strengthen, through teaching different techniques, providing types of therapists. There are lots of similarities, and equipment may be used to aid recovery equipment and /or making recommendations but here’s one definition of the differences: and rehabilitation. Physiotherapists work out of for ongoing support. For example, being able Physiotherapists primarily assess and treat the hours on-call to treat patients who are having to use the toilet, wash and dress, get out of mechanical and physiological functioning of difficulties with their breathing, using techniques a chair, make food and drink and adapt to life the human body when affected by disease, to help the patient cough and clear their lungs. with a disability. The patient’s ability to see, illness, accident or surgery. This includes an Occupational therapists (often abbreviated hear, feel, understand, plan and carry out the assessment of breathing and circulation as well to OT) assess and improve the ability of a activities involved in everyday tasks is assessed as the ability to move about to prevent pressure person to carry out essential activities of daily to ensure that any risks to their safety are sores and mobilise safely. Specific exercise living for returning to their home environment identified and addressed.

6 ❘ Insight THERAPIES 

TREATING FINGER FRACTURES Improving the patient experience in WITHOUT SURGERY Therapies herapies are now using a new and the middle finger of her left hand in finger traction splint. It involves the exciting non-surgical solution to December when she tripped up a kerb and application of a gentle force to the Timprove the recovery from landed awkwardly. A review by an finger or thumb to provide stability to complex finger fractures, freeing orthopaedic surgeon following the fracture site. Traditional types of up valuable theatre time and her visit to A&E quickly traction splinting required some surgery resources, reducing pain, resulted in a referral to our or they didn’t allow any movement of the finger during healing, which led to infection and stiffness, and We’ve treated hand therapy team where, leading to a faster recovery she was told, surgery finger stiffness. “This type of traction does not for patients. several patients might be avoided with the require any surgery and provides Two of our senior so far with new method of healing. enough stability to the fracture to hand therapists have excellent results. Senior hand therapist allow early movement while healing been trained in the new Kate Wakefield takes place. This reduces swelling technique, known as traction explained: “It is a and stiffness and, because there is no splinting, and our first patients technique designed by Sarah surgical procedure involved, the risk are reporting a high level of Bradley at Poole Hospital for of infection and other complications satisfaction with the procedure. the management of complex finger are minimised. More than one finger Abigail Goodes from Kingsthorpe broke fractures, and is known as the Poole can be treated at the same time and results are usually seen quite quickly. “We’ve treated several patients so far with excellent results. All have avoided the need for surgery, which is better for them - and also for the hospital because we can use theatre time for other patients.” Abigail had to wear the splint for around three weeks and, despite knocking it badly at one point, soon made good progress and was almost back to normal after following a gentle exercise routine. She said: “The hand therapy team are brilliant - they’re really committed and accommodating. I was really pleased to be able to have early morning appointment slots so that I could still get to work.” Limb Centre users please get in touch The Limb Centre at NGH, which provides multi-disciplinary prosthetic rehabilitaion for amputees and people with congenital limb deficiencies, is now also part of the Therapies directorate. The centre is re-launching its user group and newsletter. Users of the service are warmly invited to learn more about this by contacting the Limb Centre direct on Abigail Goodes (left) with senior hand therapist Kate Wakefield. Our other hand therapist doing traction splinting is Alice Church. 01604 545891.

Insight ❘ 7  NEONATAL CARE

The family of Dr Gosset join NGH staff and families who received care from Gosset ward, and (below right) Dr Harry Gosset CELEBRATION MARKS 50 YEARS OF SPECIALIST BABY CARE amily and former colleagues of pioneering children’s doctor consultant paediatrician. Dr Gosset worked hard to plan for the Isaac Henry “Harry” Gosset recently gathered to mark 50 years much-needed ward but sadly died just three weeks before it opened. Fof specialist care for premature babies. Chief Executive Dr Sonia Swart said: “Dr Gosset’s pioneering They were joined by parents and babies who had first-hand work in neonatal medicine and the successful establishment experience of the care provided at the 50-year-old Gosset neonatal of premature baby care in Northampton is an important and ward at an event to celebrate the life of Northampton’s first ongoing legacy. From the outset he was determined to provide the very highest quality and most progressive care to the children of Northamptonshire. And this is an ethos which we continue to share today. “Fifty years after its opening, the Gosset unit proudly bears his name and continues to uphold the ideals from which he devoted his practice.” Dr Andrew N Williams, consultant community paediatrician and curator of the hospital archive, said: “Dr Gosset was a pioneer in neonatal care and set up one of the first premature baby units in the UK. His invention, the icterometer – which helped to measure jaundice - undoubtedly prevented severe disability in many children.” Parents and babies were well represented at the event. Katy Powis, clinical educator on Gosset ward, read a letter from mum Theresa Wright who said: “The staff in Gosset are amazing! Watching them work with our babies melts my heart. They treat them with so much care. To me this made it easier to go home at night. Gosset made me feel safer in knowing my son was in caring hands.” Unveiling of commemorative plaque outside Gosset ward See more of Theresa’s letter on our website at http://bit.ly/1PVX66Q 8 ❘ Insight SMOKE FREE 

Stop before your op – and get well sooner

Whatever the reason for your stay in hospital, lungs after an operation. Your wounds will be don’t let cigarettes make it even longer! slower to heal and you will generally make a Quitting before or during your hospital visit can slower recovery. You may also be at more risk How can speed up your recovery and reduce the risk of of infection than non-smokers. complications. If you are coming in to hospital  Smokers have a one-in-three risk of post- you stop? for an operation, and you are a smoker, we operative breathing problems Stopping smoking can be difficult, but strongly advise you to stop smoking as soon  Also, smokers are twice as likely to be as possible because this will help you make admitted to hospital in the first place with a trained Stop Smoking Advisor it is the best possible recovery.  Smoking can also contribute to the much easier and you’re up to four times Why? After an operation non-smokers development of post-operative lung and more likely to quit successfully! are less likely to suffer ill effects from an heart problems We understand that different things work anaesthetic. They will usually make a  Smokers are 12 times more likely to for different people, so our free and quicker recovery than smokers, with less develop wound healing complications complications, and an operation scar is likely Don’t just take our word for it. Download our confidential local service will help you find to heal more quickly. video and listen to what surgeon Mr Alistair what’s right for you.  Giving up smoking before your operation Jepson and anaesthetist Dr Chris Frerk have Contact the Northamptonshire NHS can reduce the risk of complications and to say. The wisest thing for you to do is to give Stop Smoking Service today improve your recovery up smoking completely as soon as possible.  As soon as you quit smoking your body NGH is a smoke-free site. If you don’t feel Call 0845 601 3116 or email: begins to repair itself straight away ready to quit smoking, please consider [email protected]  The longer you manage to stay stopped the nicotine replacement therapy (NRT) patches Or visit the national website more repair work your body can do to make your stay more comfortable and smokefree.nhs.uk  Research shows that on average, safe. These products can be used instead of smokers spend two days longer in smoking for a short period of time while you Stop before your op. hospital recovering from an operation are in hospital. The longer you have stopped than non smokers smoking before your operation the better, but YOU can do it. If you smoke you are more likely to develop it is important that you are on NRT before you We can help. chest infections and blood clots in your legs or come in to hospital.

Insight ❘ 9 NGH PEOPLE

Many congratulations to our first in our staff opinion survey. Emily was W1 group of healthcare assistants already a member of the on-site gym, who undertook four hears of hard part- having returned when Trilogy took over time study to graduate with the Open the facility last year. She said: “I’m very University Diploma in Higher Education happy with everything here, it’s very of Adult Nursing – they’re now fully well equipped and very convenient if you fledged nurses! A big well done to (left work on site.” to right, front row) Philip Turricki, 7 A big well done to everyone Charlotte Ray, Debbie Cooke, Wwho took part in our Quality Monika Stawiatz and, not shown, Lucy Improvement Day, which showcased 1 Bazeley-Chambers. projects by participants in our Aspiring Staff within Main Theatres, to Excellence leadership course, registrar W2 including Geoff Smith and Steve management and development course, Wolstencroft seen here, have created and presentations of audits to highlight a mini gym using two exercise bikes quality and safety donated by staff members with the help of improvements. the charities team. Staff can use the bikes Seen here is Dr before and after work or during breaks to Rianna Burrill, do High Intensity Training – of which it’s whose audit on I’m very happy with been shown that as little as 10 minutes antibiotics for everything here, it’s a day can improve both physical and early onset very well equipped mental wellbeing. neonatal and very convenient Discharge coordinator Kate infection was if you work on site. judged to be one 3 Chaplin has retired after 47 years W of the winning at NGH, having first joined the health presentations.. service as a pre-nurse in 1966. Kate Well done to worked as a staff nurse, then ward sister, 8 Anna Desborough, before taking on her latest role nine W Pauline Gibbings and Hollie Watts years ago. She said: “I’ve really enjoyed who were out and about raising working here, and every day has brought awareness of the symptoms of 7 new things.” We wish her well and hope mouth cancer and the importance that she enjoys being off on her travels of early detection. The head and neck again soon! cancer team were based in the National Care Certificates Green House in the Grosvenor Centre 4 were introduced in 2015 to help W where they indulged in a Blue Lip encourage quality and consistency in care Selfie – part of this year’s national provided by healthcare assistants across awareness campaign. the UK, and here is director of nursing Well done to Sarah Love and Carolyn Fox presenting certificates to W9 Hemali Tailor from the medical some of our first cohort of 29 HCAs to equipment library who both decided to achieve the qualification. Well done all donate some of their long hair to the of you! Little Princess Trust, the charity that 5 Congratulations to divisional provides real hair wigs to boys and Wmanager Matt Tucker who girls that have sadly lost their own hair recently graduated from through cancer treatment. University with a MSc in Healthcare Welcome to Olivia Clymer who 8 Leadership following a two-year W10 has joined the NGH board as a programme of study that he said had non-executive director. Olivia’s early “three golden threads running through career was spent with the Environment it: care quality, patient experience and Agency, which subsequently led to equality and diversity”. roles in related areas in both the public 6 Congratulations to skin cancer and private sector. Her experience Wcoordinator Emily Roberts, and interests in social care, systems who won three months of Trilogy gym transformation, mental health and sessions with a personal trainer - thanks advocacy will we are sure be a valuable to a free draw for those taking part addition to our board. 10 ❘ Insight 2 3

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Insight ❘ 11  RADIOLOGY RADIOLOGY’S NEW PICC SERVICE New technology and a new way of working are speeding up treatment of patients needing intravenous therapy, and helping them get home sooner

ccess for patients requiring a Bisset said: “As well as being more clinical lead Dr Bisset to transform peripherally inserted central comfortable for patients, sparing a disused corner of the radiology Acatheter, or PICC, has been them from repeated needle sticks and department into a purpose designed transformed by a new service provided protecting small veins from the room for the PICC insertions. by nurses and radiographers in the irritating effects of some They now provide a NGH radiology department. intravenous medication, the centralised service for all A PICC is a thin, soft flexible hollow lines can allow patients to The lines can NGH patients who require tube inserted through a vein in the arm, leave hospital and receive this procedure. whose tip ends in a large vein near the treatment at home. This allow patients to Joanna said: “It’s a heart. The majority of patients requiring results in a more positive leave hospital and service that was provided a PICC are receiving chemotherapy experience for patients, receive treatment only in oncology and but it can also be used for other types as well as releasing much at home. haematology for their of intravenous treatment (including needed capacity within patients, but there are total parenteral nutrition, or antibiotics the hospital.” other reasons why PICCs are therapy), monitoring or interventions Radiology superintendent needed, besides chemotherapy. such as repeated blood sampling. Alison Edwards and lead PICC For instance a patient might need Consultant radiologist Dr Amanda nurse Joanna Brown worked with it for intravenous antibiotic therapy, to

“Thank you both so much for help today getting the PICC line in. You made what could have been a daunting experience into something relaxing and fun. God bless.”

Lead nurse Joanna Brown (right) and radiology assistant Carol Daly track the positioning of a PICC line into a patient

12 ❘ Insight The PICC team (left to right) senior staff nurse Sinead Stancombe, radiology assistant Irene Aldrich, consultant radiologist Dr Amanda Bisset, superintendent radiography Alison Edwards, radiographer Stuart Poole, PICC line lead nurse Joanna Brown, radiology assistant Carol Daly.

help them continue their treatment at and radiographer Stuart Poole, were can be used straight away without delay, home. It was often difficult for doctors to trained to carry out the procedure, and reducing the time to treatment, and the get appointments for a PICC line insertion now work alongside Joanna to provide time spent in hospital.” for a non-oncology/haematology patient – a daily service that fills that gap. It has Dr Bisset added: “We’ve also produced and that sometimes would mean a longer more than doubled capacity to over 80 a new after-care booklet to help reduce hospital stay for the patient. This service potential appointments each month, each complications such as line displacement will help improve patient experience by line insertion taking between 60 – 90 and infection. The improved record enabling them to have minutes to complete. keeping and centralisation of the service their treatment in Joanna said: “We have adopted some within radiology means that results are their own home. new medical technology – known as now easily audited. Two the Sherlock tip confirmation system “Above all, the new service is a great Above all, the members – which uses magnetic and ECG real- example of departments within the new service is a of staff, time tracking of the tip of the PICC hospital working together across their great example of radiology during insertion. This helps to position normal boundaries. Staff within oncology nurse it accurately and avoid the need for a and haematology worked with us in departments within Sinead subsequent chest x-ray to confirm that radiology, and have been extremely helpful the hospital working Stancombe it is in place. It means that the PICC in getting this service off the ground.” together. What is a PICC line? “Thank you both so much A peripherally inserted central catheter is a form of intravenous access that can be used for a prolonged period of time (eg, for chemotherapy, antibiotic therapy, or intravenous feeding). for help today getting the It is a thin tube that enters the body through the skin at a peripheral site such as the upper arm, extends to a PICC line in. You made large blood vessel near the heart, and stays in place for days or weeks. what could have been a daunting experience into something relaxing and fun. God bless.”

A PICC line Diagram showing placement of a PICC line

Insight ❘ 13  CHARITABLE FUND

(Left to right) Sandra Adcock, Caroline Donaghy, Alison McCulloch and Denise Marchant MEET OUR CHARITY TEAM orthamptonshire Health your very own. You are welcome to in the future. Whatever you decide to do Charitable Fund is the charity fundraise or donate funds to the department this year, do something extra special and Nthat supports NGH, and also or ward of your choice, or we can let you please help us provide the best possible mental and community healthcare know which area in the hospital is in need care for our community.” across Northamptonshire. at the time. Alison, Caroline, Denise and Sandra are “We always need extra support so What we do a friendly, enthusiastic team who have over whether you’re holding a cake sale or  Enhance patient care and family support 20 years of experience between them, and running a marathon why not think of by providing those extras that help make they are passionate about how the charity making a donation to support your local being in the hospital more comfortable can help provide the best possible facilities hospital. You would be joining an incredible  Improve the hospital environment to for our patients, visitors and staff. group of people who give their time, talents provide a more welcoming and attractive Community fundraiser Alison McCulloch and creativity to help thousands of local space for staff, patients and their families said: “The hospital receives government patients and their families when they need  Contribute to clinical research funding for healthcare but there is always it most.  Help staff to develop their keep their skills so much more that we can do. Thanks to “We would love to hear from you and and knowledge up to date generous donations from the public and find out how we can help you with your  Provide state of the art specialist medical local businesses we are able to provide donation or fundraising. Perhaps we equipment that can reduce treatment time those extras that help being in hospital can promote your event, help set up a and improve outcomes for patients more comfortable.” justgiving page, lend you a charity t-shirt The team has recently helped donors or a donation can, or you might need an and fundraisers with scores of events A-Z list of fundraising ideas! How you can get in touch to support the £350,000 refurbishment “Our supporters range from teens to their of our chemotherapy suite, as well as nineties, and every penny we receive goes The charity team are based at NGH, and we’re here to help so please give us a call on provide state-of-the-art equipment for towards making a real difference. Why not 01604 545091. Our office is open Monday to the simulation suite, and a much-needed get your family, work colleagues or school Friday 8.30am – 4.30pm but please leave a transport incubator and a parents’ room for friends involved to help make it even more message if we happen to be out. Gosset (neonatal) ward. of a success? You can email us at [email protected] “There are literally hundreds of ways you “Your support will help to make Find us on Facebook - Northamptonshire can raise money for the charity,” said Alison, life better for many people and could Health Charitable Fund “from taking part in an event to organising potentially benefit you and your loved ones 14 ❘ Insight BEHIND THE SCENES  PORTERS KEEP THE HOSPITAL MOVING eet some of a team of 75 people help out in countless other ways. the phone is non-stop and we have people that NGH really could not do Portering supervisor Phil Briggs said: coming in all the time. It’s very, very intense Mwithout. Our porters have always “We’re the first port of call for the site and the guys are on the go all the time, and played a vital role in moving patients team or on-call managers when they need they have to be coordinated through me as between waiting areas, wards, clinics, something in a hurry. It’s a very diverse the central point.” theatres and the discharge suite. With the role and we try to respond to every call as It’s usually an 8.30am – 5.00pm job for hospital becoming busier all the time, their quickly and as professionally as we can. Stephen because most of the workload help in maintaining the ‘flow’ around the “We do everything, we’re everywhere, comes through when clinics are running, hospital is proving increasingly valuable. and we’ve seen it all. We’re everywhere but there’s never a dull moment. “There’s As well as transporting patients, from the labour ward and theatres to the a lot of pressure, and it’s a far cry from my porters also carry out many other mortuary. We see birth and death and previous customer service management job important duties. They move beds, everything in between. in the private sector, but I still enjoy it after medical equipment and furniture, fetch “I’m very proud of the job that we do. We almost seven years in the role.” new mattresses, blood and gases, deliver go home at the end of the week and know Despite the variety of tasks and the the post, give directions to patients and that we’ve earned our money!” increasing workload, it’s the human And the porter’s role, like the rest of aspect of the job that brings satisfaction the hospital, is getting busier. Patient to both the porters and the patients. movements alone have been increasing from Compliment letters often come from 14,000 a month to over 19,000 during the patients thanking the surgeons and last two years, and are on course to reach a nurses for ensuring that their stay in yearly total of 200,000 by March 2016. hospital led to a successful outcome. Coordinator Stephen Somers takes But very often they will also mention all the calls that come through from the the porters, and many other ‘behind the wards and clinics for patient transfers scenes’ staff, for their care and attention. – plus requests to remove confidential Adrian Bryan – known throughout the waste, supply and move equipment and hospital as ‘Ady’ – is a porter in his tenth everything else – and issues them to the year of service. Ady said: “I think it’s the best porters available. job in the world. I do get job satisfaction, Stephen Somers He said: “We can get up to 200 calls a day, and if I can make just a little >> Scan the photo to watch a video of our porters in action

Just some of our 75-strong team of porters

Insight ❘ 15  BEHIND THE SCENES “The porter who took me for an x-ray wheeled me down to EAU, the porters who took me for my CT scan, were amazing, professional and dedicated, caring people - I would like to say a very big thank you to them for all caring so much”

16 ❘ Insight Porters keep the hospital moving continued and active. He said: “I’d actually retired, but before that I was a London taxi driver. I do quite a few miles in a day here too. “Most of all I like the patient contact. Sometimes when you pick a patient up they can be quite down, so if you have a chat or a joke – or just listen – it can lighten their day a bit and there’s a lot of satisfaction in that. Occasionally people don’t want to talk, and you get a feeling for that. “It’s a pretty similar career to taxi driving really – picking people up and taking them where they want to go. The difference here is that it’s the other way around. I get to see ‘Ady’ Bryan the back of their heads and they don’t get to see mine!” bit of difference to someone’s welfare it makes my day. “The medical team talk to patients about their condition and treatment, and sometimes that’s not always pleasant – so when a porter comes along we can change the subject and be a breath of fresh air. We’ll talk to them about anything, and if I can put a smile on their face I know I’ve done my job.” Ady spent 25 years in engineering before his career change and doesn’t regret a single moment in becoming a porter. “It’s hard graft, make no mistake. You’re on your feet all the time and it’s certainly very physical – there’s no need to go to the gym! The workload’s increasing, and we do so much more than people think. But I never clock watch as I’ve done in previous jobs. If it’s a job you like it’s very fulfilling to say the least. I even miss the place when I’m not here.” James Ross also changed careers two and a half years ago when wanted a job he would both find rewarding and keep him fit

Insight ❘ 17  BEHIND THE SCENES YOUR FILE’S IN THEIR HANDS Meet some of our 69 medical records staff - another team working ‘behind the scenes’ to ensure that the hospital runs efficiently

ith over a quarter of a million for everyone who comes into hospital.” sets of patient notes stored on Kathy Clarke is a member of the Wsite, and up to 1,800 patients ‘access’ team within the department, being seen every day at NGH, there’s a who provide copies of records required by major task for our medical records team patients, solicitors and the police, under to ensure that notes needed for the terms of appropriate legislation. appointments, admissions and “Each request has a deadline, operations are stored safely some more urgent than and delivered where and others, and every week our when they’re needed. We’re always conscious that these team of five receive about “We scan the barcodes 80 requests,” said Kathy. on every file to track are not just pieces of “Some patients have them wherever they have paper or electronic five or six volumes of been taken to, and we data, they’re notes, possibly more, so have an accuracy of 98.25 patients’ histories whereas some requests per cent,” said manager may take us only a Craig Smith, “and even and patients’ lives. with emergency admissions matter of minutes, others we can often have the notes on can easily take two or three the ward before the patient has days to complete. even arrived there.” “We have a lot of requests by Kevin Barton “We have 260,000 sets of notes stored telephone, with patients wanting different in the main library or portakabins on site, sorts of information. A lot of people just Space is at a premium in the filing area, another 112,000 stored off site, and around want to know their blood group for instance. so the paper records stored on carousels are 220,000 that we’ve scanned for retrieval But we can’t give out information by phone regularly culled. Lita Hickey and Jackie electronically,” said Craig. “However we’re because we have to check the identity of the Palmer both work in the archiving team, always conscious that these are not just person asking, and then send it by post to who are responsible for culling and scanning pieces of paper or electronic data, they’re them. We have a form people can complete the files to make them available for patients’ histories and patients’ lives. Our if they want access to their records and we electronic retrieval by medical staff instead. department has a really crucial role to play always check their ID.” Lita said: “When an adult patient >>

Craig Smith Kathy Clarke Richard Thwaite

18 ❘ Insight Lita Hickey and Jackie Palmer

Insight ❘ 19  BEHIND THE SCENES

A few of our 69 medical records staff hasn’t been into the hospital for two years, Jackie said: “It’s a constant job and at departments across the site. He deals or a child for five years, we cull their files, the moment we’re on a major cull of the with eight or nine clinics a day, including strip them down, prep them so they’re filing room because the carousels are very some at our Danetre site in Daventry, each suitable for feeding into one of the two overloaded so we’re taking off all the typically containing between six and scanners (named ‘George’ and ‘Mildred’). folders we can. And then we have 12 patients or more. After a validator has checked that it’s been the major task of prepping “Unfortunately we do done correctly and everything’s in order it’s them all and getting them spend quite a lot of time uploaded to Documentum, so everything can on to the system. It seems The job keeps me looking for files that are be accessed online.” a never ending task, but quite fit, and I have missing. They might there are 18 of us and an app on my phone simply be misfiled on the we’re a determined team that tells me how next carousel but more - plus we’re getting an many steps I do. likely they’re in another extra scanner to increase department and haven’t our capacity. The aim is to The most I’ve done been tracked or returned. be fully digital by 2020.” in a day is 30,000. We chase them up to get Richard Thwaite is them back in time for clinic, known as the RIP clerk, and in urgent cases will go out responsible for everything related to look for them.” to deceased patients. He said: “I make Kevin Barton is one of eight sure that iPM (the hospital’s electronic medical records porters who distribute patient management system) is up to picked files to all the different departments date, all the notes are looked after, stored around the hospital, ensuring they’re carefully and available for whenever tracked and delivered on time, and they’re needed. We keep notes here for a collecting used notes to bring back for year after someone dies, then for another filing. Kevin has a dual role in that he also seven years off-site.” works as a medical records clerk too. Richard Wheeler is one of 25 medical “We get to see all areas of the hospital,” records clerks responsible for a designated he said. It’s quite a tiring job but I like it clinical area, who ensure that sets of because I enjoy the freedom of being out notes get to the clinics on time for patient and about, walking, and the interaction appointments. Each day he gets a list of with other people. The job keeps me quite clinics taking place seven days later, and fit, and I have an app on my phone that sets about retrieving the files and placing tells me how many steps I do. The most I’ve Richard Wheeler them ready for portering to the various done in a day is 30,000.” 20 ❘ Insight PARTNERSHIPS  CLOSER LINKS FOR NGH AND UNIVERSITY GH and the University of The university and hospital will as well as improving the overall wellbeing Northampton have announced pool resources on a variety of projects, of our local population.” Na research agreement to further drawing on each other’s strengths to Thanks to the new agreement, improve the care of hospital patients and improve patient care. The agreement university academics will have access the wellbeing of local people. will allow staff and students of both to real-time clinical environments, Closer links between the University of organisations to collaborate across a equipment, staff and patients to apply Northampton’s Institute of Health range of subject areas. their research findings. and Wellbeing and the hospital NGH chief executive Dr Sonia Professor Carol Phillips, Director of will pave the way for academic Swart said: “This development the University’s Institute of Health and research to be put into paves the way for a more Wellbeing, said: “We are very pleased practice and open up new Collaboration can meaningful research to have begun this collaboration and opportunities for research alliance between our we have already started to work on projects to improve health only make each of organisations and the a number of joint projects and ideas. and wellbeing. the organisations exploration of new areas Some of our research students have Announcing the stronger together. It for future research. recently spent time in the pathology formation of a long-term is an exciting time!” “We already have department and a number of our partnership agreement, a proactive in-house student nurses are involved in ‘hands the two organisations research and development on’ audits that have the potential to signed a Memorandum of team and we strive to lead to improvements in patient care. Understanding. They will work promote a culture of learning We look forward to working together together on biological, medical and and innovation at NGH. We’re for the benefit of patients, carers and health related research, for the very excited about the potential for families - collaboration can only make benefit of people in the county and this partnership to bring about direct each of the organisations stronger further afield. improvements in patient care and safety together. It is an exciting time!”

The Memorandum of Understanding was signed by Dr Sonia Swart, NGH chief executive and Professor Nick Petford, vice chancellor of the University of Northampton

Insight ❘ 21  STROKE SERVICES STROKE EXERCISES PAY OFF FOR GYM USERS

ur Community Stroke Team are doing all year round, alternating between that confidence, poor facilities and lack of access some amazing work, alongside a gym site and Lodge Park in Corby. to local gyms and so on, people with stroke Oin Daventry, to help stroke patients Leanna said: “One of the team’s have not been able to take part in regain their fitness and reduce the risk of goals is to promote secondary organised exercise regularly or further health problems. prevention of stroke within easily. That’s why I decided Physiotherapist Leanna Dennis decided our stroke population. To have this to set up this group in to set up an exercise group with the Alongside taking your Northamptonshire. It’s assistance of rehabilitation assistant medication and FAST opportunity is a one of a kind as it is run Kelsey Sprintall after a successful pilot awareness, lifestyle godsend. I feel in collaboration with the showed that patients made huge physical modifications – such stronger, more gym’s own instructors and psychological gains by attending the as healthy eating and confident and I don’t and personal trainers.” group – so much so that commissioners exercise - are the key need my walking aid Participants attend provided funding to recruit additional way to decrease your a ten-week programme staff to run it. risk of stroke. However as much now. at the gym, where they The group started last October at Reach due to the physical effects follow a cardiovascular and for Health gym in Daventry, and now runs of the stroke, decreased self- strengthening programme

Back row, left to right: Selina Lilayut, Pete Swales, Wadge Grzelak, Alan Colsey, Dan Billington, Martin Featon. Front: Liz Mayo, Kate Seychell, Harriet Crossley, Leanna Dennis, Simon Collins

22 ❘ Insight set up by the physiotherapists and rehabilitation assistants along with the gym instructors. Access is available to all gym facilities including cardiovascular equipment such as the treadmill, bike or rowing machine - and weights machines, hand weights or thera-bands (resistance bands) for strengthening. The community stroke team commit four to five staff to help the three staff at the gym run the group, and then gradually reduce this number over the weeks as gym staff and patients become more confident. Leanna said: “The group currently consists of ten patients - five with mild stroke deficits, three with moderate deficits and two severe stroke patients. We did not want to exclude any patient from attending the group as we see that the more severe patients are At the first session the ones that may need we carry out a the most assistance but series of outcome they can also make the most gains. measures, discuss “At the first session what patients would we carry out a series of like to achieve, and outcome measures, discuss set goals. what patients would like to achieve, and set goals. This patients who attended the well now. I have the stamina to walk helps us determine their starting group have a lower risk of from the car park into the supermarket point, and we repeat the outcome falling. Almost everyone felt that and up and down two aisles now before measures again at the last session to their mood, quality of life, function, I need a rest. I am working on goals to measure their progress with walking speed, confidence and general wellbeing had improve it further as I joined the gym distance, balance, quality of life, mood and improved significantly.” towards the end of the programme. I’m goal attainment. One participant said: “To have this comfortable in the gym and all the staff “The results show that all patients opportunity is a godsend. I feel stronger, there are great.” increased their walking speed, and more confident and I don’t need my This stroke specific exercise group the distance they were able to walk walking aid as much now. My wife is only available to patients who have in six minutes by at least 50 metres. joined the gym at the same time, and been seen by the community stroke Our balance assessments show that she can do some things for herself as team from 2015. Insight ❘ 23  CHARITABLE FUND Here are just a few of the many generous donations we have received over recent weeks. Every gift, large or small, enables us to provide that little bit extra to help care for our patients, and we are very Thank you! grateful to you all – thank you so much.

All donations to the hospital are managed, separately from NHS finances, by the trustees of the Northamptonshire Health Charitable Fund, a registered charity. If you would like to make a donation, or be involved in raising money for NGH, please contact our fundraising office on 01604 545857. Please visit our website for more fundraising stories and details of how you can get involved www.nghgreenheart.co.uk

Bucks Masonic donate new specialised couch big thank you to the Bucks Robin Galvin, a Freemason of Golden Masonic centenary fund, who have Fleece Lodge, was the driving force behind A donated a new specialised couch/ this donation. Robin’s wife was an NGH bed costing £1,800 to the NGH oncology oncology patient and he wanted to thank department, which treats many patients them for the “excellent treatment she from the North Bucks and surrounding received and the kind and caring way that areas as well as from Northamptonshire. she was looked after”. The couch is a multi-functional and The new couch will be used in a newly practical bed which enables patients to converted treatment room where patients either lay back flat or be held upright can be more relaxed and comfortable at Childrens Wards during examination. what is a most stressful and worrying time. given new Heartfelt thanks to floor cleaning machine Avery Healthcare Thanks to staff at Tennant Floor Thank you to staff from Avery cleaning company who have supported Healthcare’s Spencer House and Paddington children’s ward by raising Cliftonville homes, who chose £1,258 including a donation by GE Capital to support Dryden ward and the Equipment Finance. The money was cardiac unit as they had personal raised by organising a very successful links to the ward and department. family fun day with lots of activities ranging They raised £1,286.88 bytaking from ride-on cleaner races to putting part in an 8-hour treadmill managers in the stocks! Jon Corns challenge and holding a Summer and Paul Bateman from the company Fayre. Their donation will be used presented the ward with a new scrubber to make changes to the layout of dryer floor cleaning machine and trained Dryden Ward to improve efficiency the staff in how to use it. and enhance patient experience.

24 ❘ Insight Last Christmas (you gave us your hearts!) Last Christmas is now just a distant memory for most of us, but we couldn’t let this issue pass without thanking you all for your overwhelming response to our Christmas Appeal. Your generosity astounded us, and wrapping and delivering all the wonderful presents for our patients was a truly moving experience for all of us. Along with further donations from the local community, the charity was able to give every patient in hospital a gift on Christmas day. Thank you one and all from the bottom of our hearts! Thanks too to our community partners, including the Coventry Building Society’s Northampton branch which kindly accepted presents from the public as an alternative drop A toast to netball big off point. breakfast ladies

hree women who play netball for Coles presented a £480 cheque towards our various teams across the county raised chemotherapy suite refurbishment. They Tfunds for oncology by organising a Big chose to support the appeal as Michelle’s Breakfast during the Netball World Cup. sister was treated there recently. Well done Yvonne Blunt, Kelly Walker and Michelle and thank you!

Northampton Lions support the Chemo Suite Cancer patient June Wilkinson came in to meet the staff in the Chemotherapy suite and present them with a cheque for £250. The money was raised by the Northampton Lions, of which June is a member, through the staging of an Autumn Fayre they held at the Beehive in October.

Insight ❘ 25  EMERGENCY TRAINING EMERGENCY SIMULATION AIDS AIR AMBULANCE STAFF ir ambulance doctors and input from our midwives, gynaecologists, paramedics from across the UK neonatologists, anaesthetists and emergency Ahave been learning how to cope with medicine consultants so there’s a huge emergencies involving pregnant women and amount of expertise and knowledge we newborn babies at a unique training course can share to deliver a nationally-acclaimed run by NGH. training package in this highly specialist The training programme, the only one of area of care. its kind in the country, has been designed to “The scenarios we’re working with are give air ambulance personnel the skills quite rare for a doctor or paramedic to deal with a range of childbirth- in the air ambulance service, related scenarios including so there aren’t as many emergency caesarean opportunities for learning deliveries and resuscitating It’s been a really the skills and techniques as sim manikins to the very latest models. We new-born babies. useful opportunity exist with the more routine have a SimMom and baby that incorporate Thirteen doctors and forms of emergency they ultrasound, automatic delivery and wireless one paramedic took to simulate deal with. That’s why it’s connectivity which means that we can part in the training in emergencies that so important that this produce some very lifelike scenarios.” the purpose-designed are quite rare but course exists, to give them Two course attendees, Suzy Stokes and simulation training suite really scary exposure to these scenarios Zoe Smeed, were agreed that the day at NGH, which can replicate and the opportunity to had been both ‘fantastic’ and worthwhile. real-life scenarios thanks to practice and be assessed.” They said: “It’s been a really useful its specialist equipment and Simulation training manager opportunity to simulate emergencies facilities, including medical-grade Vicky Garrod added: “We’re very that are quite rare but really scary. To be adult and infant manikins. grateful to the NGH charity and everyone able to do that and practise teamwork Dr Tristan Dyer, emergency medicine who supports it, as donations to the is really important and we would consultant said: “The programme has hospital have enabled us to upgrade our thoroughly recommend the course.” Scan the photo to watch a video

Dr Tom Odbert

26 ❘ Insight EMERGENCY TRAINING 

Insight ❘ 27 “Specialists in vehicle adaptations for people with disabilities”

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28 ❘ Insight More Than Mobility 25 Weston Favell Shopping Centre, Northampton NN3 8JZ

Insight ❘ 29 Fr o m t h e Ar c h i v e Make and Mend

The bandage making machine East Haddon Hall

n 1910 Mrs Mary Guthrie of East articles of clothing for the patients, Haddon Hall founded the Ladies particularly from the poorer classes. ILinen League at Northampton They were often admitted without Mary Guthrie General Hospital. They were a band suitable nightwear or warm clothing. of volunteers who met regularly to In the 1913 annual report it was her family home, East Haddon Hall, with 24 beds. mend hospital bed linen and make recorded that the league had provided This would have been one of the many voluntary bandages. When the bed sheets 2,253 articles. These included coats, aid detachment (VAD) hospitals in the county. became worn some of the material jerseys, knitted suits and dresses, Following her death in 1934 a plaque was would be retrieved and made into mittens, bed socks and vests. unveiled in her memory, in recognition of her pillow-cases and bandages. As NGH Collections of second-hand clothing work running the Linen League. This plaque was was a ‘voluntary hospital’ this saved were made in the community to originally located at the Billing Road entrance of on annual expenditure for these items. donate for this purpose. the hospital and is now displayed in our Historical The work of the league very soon In WW1 Mrs Guthrie established a Archive. Manfield Orthopaedic Hospital in Northampton, expanded to making and mending ‘war hospital’ for wounded soldiers at which opened in 1925 established the same charitable work, under the name of the Crippled Children’s Linen Guild. They would carry out the same range of services as at NGH. There was also a great demand for outdoor clothing for the children, as a large part of the treatment regime was outdoors in the fresh air, in all weathers. Grateful thanks go to the East Haddon History Society for the use of the images of Mrs Guthrie and East Haddon Hall.

Correction to the article in our Winter edition: The second children’s ward at NGH was opened due to the closure of Harborough Road Hospital, Northampton - not the closure of ‘Market Harborough Hospital,’ as stated in the article. Our The plaque commemorating Mary Guthrie’s work apologies for the error.

The Archive is normally open Wednesday mornings between 8am - 1pm. Please telephone 01604 544868 or email [email protected] to make an appointment.

30 ❘ Insight NOTICEBOARD 

 DO SOMETHING AMAZING…  TRANSPLANTS SAVE LIVES 96% of us rely on the other 4% to give blood. The NHS Organ Donor Register gives hope to Insight Please don’t leave it to someone else. more than 10,000 people of all ages across the Spring 2016 ❘ Issue 58 UK who need an organ transplant. Most people can give blood. If you are generally Keep in touch in good health, age 17 to 65 (if it’s your first time) Yet many people – on average three a day – die NGH has over 1,800 followers on Twitter and over and weigh at least 7st 12Ib you can donate. before they can have a transplant because there 6,600 people have liked our Facebook page. If are simply not enough organs available. you’re not yet one of them, here’s how you can get You can give blood every 16 weeks, that’s updates about the hospital and the great work of approximately every four months. Do you believe in organ donation? If you would our employees: For more information please visit take an organ, would you be willing to give one Follow us on Twitter @NGHNHStrust www.blood.co.uk and help someone live after your death? Register Follow us on Instagram Northamptongeneralhospital now. Either: Connect with us on LinkedIn Northampton General The next donor sessions at St Giles Church Hospital NHS Trust Rooms, St Giles Terrace, Northampton  go to www.organdonation.nhs.uk Like our Northampton General Hospital Facebook page NN1 2BN are:  call 0300 123 23 23 or Until our Summer issue in June, you can also keep Monday 14 March up to date with NGH news on our website www.  text SAVE to 84118 northamptongeneral.nhs.uk where you will also find 3.00pm – 7.10pm all back issues of Insight. Monday 4 April  ANNOUNCEMENTS Editor: Peter Kennell 01604 523871 12.45pm - 3.10pm; 4.10pm - 7.10pm ([email protected]) Designed and printed by Octagon Design & Monday 18 April RETIRED (or soon to be?) NHS Retirement Fellowship (Northampton Branch) meets on Marketing Ltd, Hawks Nest Cottage, Great North 3.00pm – 7.10pm Road, Bawtry, Doncaster, DN10 6AB. first Wednesday of each month at 2.15pm at Tel: 01302 714528 Monday 16 May Northampton East Salvation Army, Northampton, Insight is a free magazine, and we encourage our 3.00pm – 7.10pm NN3 8EZ. Range of speakers and activities. patients and visitors to take one home with our Open to ex NHS staff, together with spouse or compliments. Please pass it on to a friend or relative Monday 6 June partner. Please contact the chairman Ruth Gould when you have read it. 12.45pm - 3.10pm; 4.10pm - 7.10pm We are very grateful to the supporters of on 01604 846508. Northamptonshire Health Charitable Fund for their Monday 13 June BACK ISSUES of Insight are available online at sponsorship of the magazine in 2016. 12.45pm - 3.10pm; 4.10pm - 7.10pm www.northamptongeneral.nhs.uk – go to About To book an appointment call 0300 123 23 23. Us > Documents and Publications Thank you… … for thinking of making a donation to the NGH charity. We would like you to know that any gift received from you will be used carefully and sensitively.

You can make a donation for a specific NGH department or towards an ongoing appeal.

Online - please visit our Justgiving webpage at www.justgiving.com/ ngh which is a quick, secure, and tax-efficient way of donating.

By post - please make cheques payable to Northamptonshire Health Charitable Fund and post to: Northamptonshire Health Charitable Fund, Northampton General Hospital, Cliftonville, NN1 5BD. (Please let us know if you would like to donate to a specific department)

Mastercard, Visa, Visa Delta, and Switch, payment by credit and debit card can be accepted through the post or over the phone.

Regular Giving - you can donate to us on a regular basis by setting up a standing order. Please call us for more information. You can also set up a Direct Debit via JustGiving.

Payroll Giving - you can arrange with your employer to deduct a set amount each payday to give to our funds. This deduction is made before calculating your taxable pay, which reduces the amount on which you pay tax.

Gift In Your Will - please give us a call to find out how to make a gift in your will to NGH.

Gift Aid - remember if you are a UK taxpayer we can claim an extra 25p for every pound you donate from the Inland Revenue under the Gift Aid scheme. This won’t cost you a penny! Please just let us know that you would like to claim Gift Aid when you make your donation.

Call us on 01604 545857 Insight ❘ 31 Murder, greed, corruption, exploitation, adultery and treachery. Win free theatre tickets Chicago

“Murder, greed, corruption, exploitation, talking lawyer, Billy Flynn. questions below. adultery and treachery… all those things Created by the talents Send your entry to arrive by Friday 29 April we hold near and dear to our hearts…” of John Kander, Fred Ebb and legendary to [email protected] – or by post to So begins the international award- choreographer Bob Fosse, Chicago’s sexy, Insight magazine, Communications, NGH, winning musical Chicago, which comes sassy score includes All That Jazz and Cliftonville, Northampton NN1 5BD. to Northampton’s Royal & Derngate from Razzle Dazzle. 1 Who was awarded a British Monday 23 to Saturday 28 May A nightclub singer, a double-murderess, a Empire Medal? This spectacular show stars West End and smooth-talking lawyer and a cell block of sin: 2 What is one new type of radiotherapy we EastEnders actor John Partridge (last seen it would be a crime to miss it. will be able to deliver with our new linac at Royal & Derngate as Prince Charming in Chicago takes to the Derngate stage from machines? (Hint: you may need to listen Cinderella) as Billy Flynn, Dancing On Ice Monday 23 to Saturday 28 May. Tickets to Dr Craig Knighton in one of our NGH winner and star Hayley priced from £17 to £42.50 can be booked by Plus videos) Tamaddon as Roxie Hart, and X Factor calling Box Office on 01604 624811 or online winner and real life prison warden Sam at www.royalandderngate.co.uk. 3 Where did we recently train air ambulance Bailey* as Matron ‘Mama’ Morton. * is not scheduled to perform at doctors and paramedics? Based on events in the roaring 1920s, all performances. Please check website for 4 When is the show Chicago set – in nightclub singer Roxie Hart shoots her more details. which decade? lover and along with cell block rival, double- For your chance to win two tickets to 5 How many times more likely are you murderess Velma Kelly, they fight to keep the 7.30pm performance of Chicago on to give up smoking with a trained Stop from death row with the help of smooth Wednesday 25 May 2016, answer the five Smoking Advisor?

 The winner of ‘The Herbal Bed’ tickets in our last competition was Peter Winterburn from Duston.

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be Northampton General Hospital NHS Trust, has not vetted grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. No the advertisers in this publication and accepts no liability for reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners. work done or goods supplied by any advertiser. Nor does Octagon Design & Marketing Ltd. ©2016. Northampton General Hospital NHS Trust endorse any of Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire DN10 6AB. Tel: 01302 714528 the products or services.

Designed & Published by Octagon Design & Marketing Ltd, Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire DN10 6AB. Tel: 01302 714528