What Your Dealer Will Do

URGENT VEHICLE RECALL SAFETY Your vehicle has a safety recall. SÉCURITÉ RAPPEL URGENT DU VÉHICULE Votre véhicule a un rappel de sécurité. SAFETY RECALL V44 (TRANSPORT CANADA 2019-441) TAILGATE LATCH Dear Vehicle Owner: This Notice is sent to you in accordance with the requirements of the Motor What You Must Do To Vehicle Safety Act. Ensure Your Safety: This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Contact an authorized FCA Canada dealer to FCA HAS DECIDED THAT A DEFECT, WHICH RELATES TO MOTOR schedule a service appointment. VEHICLE SAFETY, EXISTS IN CERTAIN 2013 – 2017 MODEL YEAR (D2) RAM 3500 PICKUP, (DJ) RAM 2500 PICKUP, (DS) RAM 1500 PICKUP AND SOME 2018 MODEL YEAR BUILT BEFORE APRIL 1, 2018 (D2) RAM 3500 PICKUP, (DJ) RAM 2500 PICKUP, (DS) RAM 1500 PICKUP VEHICLES. Your vehicle must be repaired because: The tailgate latch on your vehicle may have been built with a tailgate actuator limiter tab that may fracture allowing the lock rod control bracket to over- travel which may pull the lock rods and release the tailgate latches, potentially resulting in the tailgate inadvertently falling open at any time. An unintended opening of the tailgate while driving may result in a loss of unrestrained cargo What Your Dealer from the truck bed. Will Do: Lost cargo may create a road hazard to operators and occupants of other vehicles, and can cause such vehicles to crash without prior warning. FCA will repair your vehicle free of charge. To do We apologize for any inconvenience and thank you for your attention to this this, your dealer will install a tailgate actuator stop very important matter. block that will limit the pivot arm from over traveling and pulling on the locking/unlocking rods. The FCA Canada Inc. estimated repair time is about one hour. However, National Service and Parts Manager additional time may be necessary depending on how dealer appointments are scheduled and processed. Note to lessors receiving this recall notice: Federal regulations requires that you forward this recall notice to the lessee within 10 days. FREQUENTLY ASKED QUESTIONS WHERE CAN I FIND MORE INFORMATION ON THIS RECALL OR ANY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? OTHER RECALL AFFECTING MY VEHICLE? If you have already experienced this speciﬁc condition and have paid to By Web: recalls.mopar.ca have it repaired, you will still be required to have the campaign performed by an authorized FCA Canada dealer at no charge to you. Once completed, By Phone: (800) 465-2001 please send your original receipts and/or adequate proof of payment along By Email: www.fcacanada.ca/en/contact_us.php with the campaign invoice to the following address for further By Mail: FCA Canada Customer Care Centre review of possible reimbursement: FCA Canada Customer Care P.O. Box 1621, Windsor, ON N9A 4H6 Centre, P.O. Box 1621, Windsor, ON N9A 4H6. HOW DO I UPDATE MY NAME AND ADDRESS OR IF I NO LONGER OWN THIS VEHICLE? Contact the Customer Name & Address Call Centre at 1-800-373-1474 to update your information. FCA IS THE MANUFACTURER OF THE FOLLOWING FCA CANADA INC., P.O. BOX 1621, WINDSOR, ONTARIO, CANADA N9A 4H6.

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