TT_September-1st-2017_FINAL.indd 1 Vol. XXIXIssue17; September1 ddppl.com st fortnight i fortnight ssue 2017 A DDPPUBLICATION Pages : 56 TravTalkIndia.com 07-09-2017 10:57:37 ` 50/- TT_September-1st-2017_FINAL.indd 2 07-09-2017 10:57:40 Ashwani Lohani to head OTOAI all set for RAK Railway Board, Rajiv Bansal The 3rd Convention of Outbound Tour Operators Association of India (OTOAI) will be held from September 13-16, at Waldorf Astoria, Ras Al Khaimah, is new Air India CMD Ashwani Lohani has been where the Indian travel trade will get to explore a new destination. appointed as Chairman, Rail- way Board, Ministry of Rail- a daily basis and will also ways, and ex-officio Principal ANKITA SAXENA deliberate on the opportuni- Secretary to Government of he convention will bring ties that lie ahead, points out India vice A.K. Mital. He as- Ttogether 160-170 del- Riaz Munshi, Vice President sumed charge of his new egates from the outbound and Chairman Convention, assignment on August 24. tourism industry, where 95 OTOAI. “This year’s conven- Prior to this assignment, Lo- per cent of the delegates tion is looking to address the hani was serving as Chair- will be the active members most important issues im- man and Managing Director, Ashwani Lohani &KDLUPDQ5DLOZD\%RDUG of OTOAI and a few will be pacting travel business today. Air India. The government has 0LQLVWU\RI5DLOZD\V the allied members, informs It is a platform for constructive appointed senior IAS officer Guldeep Singh Sahni, Pres- networking, strengthening re- Rajiv Bansal as the Chair- wake of A.K. Mittal’s resigna- ident, OTOAI. “The delegates Guldeep Singh Sahni Riaz Munshi lationships among members man and Managing Director tion from the position owing can expect a wide spectrum ''37UDLOEOD]HUDQG3UHVLGHQW 9LFH3UHVLGHQWDQG&KDLUPDQ&RQYHQWLRQ and reinforcing OTOAI’s aim of Air India for three months. moral responsibility of the 272$, 272$, of insights to enhance their to foster an environment of Bansal is additional secretary Puri-Haridwar Utkal Express knowledge and efficiency collaboration with various and financial advisor at the derailment in Uttar Pradesh. and gain a competitive ad- The convention RAK will gain stakeholders through our ide- petroleum ministry. Lohani has worked in vari- vantage. As we navigate in an will introduce new exposure from ology of collective ambition,” A 1988 batch officer of ous capacities in Ministry of ever-changing environment, says Munshi. Nagaland cadre, Bansal takes Railways, Union Ministry of the convention is designed markets to the tour branding in the over this post at a time when Tourism and in Government to understand the future vi- operators which Indian outbound He further elaborates that the government is working on of Madhya Pradesh. Within sion of the travel industry the convention will be very dif- the modalities for the disin- the railways he has worked and what we can do in light will add value to the which in turn will ferent this year as compared to vestment of the loss-making on the South Central, East- of these rapid developments. existing markets increase their visibility its last edition. Tourism dynam- national carrier. He had served ern and Northern Railways Apart from this, the delegates ics are changing rapidly and at the civil aviation ministry be- besides the Diesel Locomo- will get an opportunity to ex- today’s environment presents tween 2006 and 2008. tive Works at Varanasi and plore a new destination that The theme of the con- business sessions will focus real opportunities and chal- Lohani’s transfer to the Integral Coach Factory, they can add to their portfolio vention is ‘Changing Times- on issues that the tourism Railway Board came in the at Chennai. Contd. on page 18 of products,” says Sahni. Creating Opportunities’ and industry is grappling with on PTM: Spotlight on new destinations Slated to be held from September 13-15, 2017, in Macau, this edition marks PATA Travel Mar t’s 40 th year of fostering business in APAC’s travel and tourism industry.

AHANA GURUNG Mario Hardy, CEO, Pacific to them. We know that PTM experience in Asia. Aptly Asia Travel Association (PATA), is not the largest travel trade termed ‘Travolution Forum sia’s premier trade show, reveals, “We are expecting From South Asia, show in the region, but we Asia: Redefining the Travel APATA Travel Mar t (PTM) more than 1,000 delegates for sincerely believe that a human Experience, this forum will has been instrumental in gath- PTM 2017. From South Asia, there are more than 45 size event offers far greater op- look at strategies, business ering industry professionals there are more than 45 organi- organisations which have portunities for businesses to models and current technolo- together to learn about new sations which have registered network and build genuine re- gies that encourage customer developments, attractions and for the event with 20 from In- registered for the event lationship.” This strategy could loyalty and repeat bookings activities, as well as interact dia.” While Hardy asserts the with 20 from India. also be looked upon as an throughout the complete cycle and expand business net- trade show is not the only one effective tool for even disper- of the customer journey. The works since its inception 40 that stems from the region, and Mario Hardy sal of tourists to avoid over- second forum, the Influencer years ago. The edition will take its modest size is quite incom- &(23DFLÀF$VLD7UDYHO crowding, something Hardy Marketing Forum: The Most place in the Venetian Macao parable, he emphasises its $VVRFLDWLRQ 3$7$ had highlighted during Effective Influencer Marketing Resort Hotel where B2B meet- ability to draw the spotlight to his interaction with Indian Strategies in Travel in 2017 ings, complimentary tours, newer destinations. trade professionals in New provides an overview of the seminars, networking dinners Delhi last year. influencer marketing land- and an awards ceremony will He explains, “The reality is scape in 2017, a breakdown be held over three days. that PTM is not the only travel This year, two half-day fo- of the most effective strate- trade show in the region, as only one that is hosted in a new waiting to be discovered and rums will be held on Wednes- gies, and a list of best practices Throwing some light on many have developed over the location every year. There are we believe that we can help day, September 13, with the for maximising the results the participation numbers, years. However, PTM is still the still many destinations that are by bringing PATA Travel Mar t first one focusing on the travel with influencers.

TT_September-1st-2017_FINAL.indd 3 07-09-2017 10:57:49 TT_September-1st-2017_FINAL.indd 4 07-09-2017 10:57:52 BULLETIN 1st Odisha Travel Bazaar in mid Oct FICCI, along with Department of Tourism, Govt. of Odisha, is organising the first Odisha Travel Bazaar (OTB) from October 15-17, 2017, in Bhubaneswar, to drive investment in the state for tourism development.

TT BUREAU he Federation of Indian TChambers of Commerce and Industry (FICCI) and the Department of Tourism, Gov- ernment of Odisha recently or- ganised a roadshow in Delhi to apprise the travel trade about the various achievements of tour operators will be promot- from October 16-17, at Swosti foreign tourists in Odisha, while the state on the tourism front ing the tourism products of Premium, Bhubaneswar. the domestic tourist arrivals and update them about the in- Odisha as sellers, she added. were 1.28 crore. By the end vestment opportunities during Suri said, “Odisha Travel Ba- Ashok Chandra Panda, of 2017, we believe that do- the first OTB. zaar is modelled on the lines Minister of Tourism and Cul- mestic tourism to the state will of the Great Indian Travel Ba- ture, Government of Odisha, increase by 15 per cent while Dr. Jyotsna Suri, Chair- zaar (GITB). Now that so many said, “I invite all travel trade our target for foreign tourist ar- person, FICCI Tourism Com- delegates will be travelling to associations to host their rivals is to grow the segment by mittee and Chairperson and Odisha for OTB, the state will conventions and other events almost 30 per cent,” says Ja- Managing Director, The Lalit be able to get the necessary in Odisha and to market and wale. Other dignitaries present Suri Hospitality Group, in- exposure and also post show promote it as a favourable at the roadshow included J. K. formed that as many as 40 familiarisation trips will en- destination for inbound and Mohanty, Chairman-Tourism foreign tour operators from 19 able the state to showcase its domestic tourism.” Panel, FICCI Odisha State countries; 10 top of the line untapped tourism potential.” Council and CMD, Swosti inbound operators and wed- Dr. Nitin Bhanudas Ja- Group; Dr. A Didar Singh, ding planners and 20 leading There will be an inau- wale, Director and Additional Secretary General, FICCI, and domestic tour operators from gural session on October 15 Secretary, Department of Tour- Rahul Chakravarty, Consult- across India will be participat- at Mayfair Convention, Bhu- ism, Govt. of Odisha, informed ant, FICCI. Representatives ing as hosted buyers at the baneswar, while the exhibition that the state has doubled its of leading travel trade asso- event. The tourism fraternity of and pre-scheduled B2B and marketing budget for tourism. ciations like ADTOI, ATOAI and Odisha comprising hotels and B2G meetings will be held “Last year, we received 77,000 IATO were also present.

TT_September-1st-2017_FINAL.indd 5 07-09-2017 10:57:55 years VIEWPOINT 25TRAVTALK brings to you the news and events that made headlines 25 years ago and The great outbound are relevant even today. From the Sept/Oct issue of 1992: dilemma

great summer, despite taxation woes Post the Gulf War and major economic reforms in India, had come the National Action Plan A and demonetisation struggle, has made on tourism. Inder Sharma, President, PATA International, spoke regarding his expectations the outbound industry in India hopeful and from the ambitious plan. Here are the salient points of his views: s The National Action Plan is a very bold and ambitious plan that needed undivided attention look positively towards the upcoming holiday of MOT, as well as utmost cooperation from the industry, states and other ministries. season once again. Come December, s Tourism, not being a federal subject, has to depend on the responses and policies of the and Indians would all be set with their state governments, which is a reason of frustration as well. passports ready to be stamped. And they s At the centre, minister of home affairs, commerce, finance and external affairs, have in the past not fully recognised the economic potential of tourism and its impact on foreign have a plethora of long haul and short haul exchange earnings, employment, revenue and tax generator. These are the causes of Inder Sharma destinations to choose from. Agents are 3UHVLGHQW industry’s frustration. 3$7$,QWHUQDWLRQDO coming up with interesting itineraries, but s The most important part of this action plan is that it was evolved after a great amount of are concerned with the ever-growing online debate with the industry giving it an opportunity to make its contribution. s Coupled with this initiative, the process of economic liberalisation would have a war. Indian travellers are price sensitive tremendous impact on the growth of tourism. and would always go for the best bargain, and since GST might make the packages of tour operators expensive, the OTAs may come up to offer the best value for money. This is irking the traditional operators, but it is now up to travellers if they will opt for Then (1992) Now (2017) personalised travel itineraries through Anil Bhandari, who was the Ravneet Kaur recently operators or go for what they see on Managing Director of Hotel took over as the CMD Corporation of India (HCI) in 1992, of ITDC, at a time their screens. became the Chairman and Managing when the government Director (CMD) of Indian Tourism yet again announced Development Corporation Limited disinvestment of ITDC (ITDC) that year. His appointment properties in March Liquor ban clarity was seen as saving grace for ITDC, 2017. She is the first Ravneet Kaur Anil Bhandari which was facing the challenge of woman to be appointed CMD 0DQDJLQJ'LUHFWRURI+RWHO ,7'& he latest clarification by the Supreme &RUSRUDWLRQRI,QGLD +&, disinvestment during the time. at the position. TCourt, regarding the highway liquor ban for liquor vends alongside 500 metres of a highway, has brought some relief for hotels, restaurants and pubs in the cities. After relaxing the ban for Andaman and India leads S. Asia in foreign arrivals Nicobar Islands as well as nine districts in Uttarakhand, the Supreme Court has South Asia recorded an 8 per cent increase in international tourist arrivals in 2016, explained that this ban, which had been in driven by India (+10%), the sub-region’s top destination. force from April 1, 2017, is not valid for liquor vends on roads within city limits, but was only International tourist arrivals meant for selling of alcohol along roads that “provide connectivity between cities, towns (1000) Change (%) Share (%) and villages.” The hospitality industry which Destinations Series 2010 2014 2015 2016* 14/13 15/14 16*/15 2016* had been affected since the announcement of the ban has now welcomed the clarification Asia and the Pacific 208,108 269,489 284,028 308,409 6.1 5.4 8.6 100 as this had affected business in a big way South Asia 14,741 22,918 23,446 25,273 12.9 2.3 7.8 8.2 for them, especially for MICE and weddings. Afghanistan – – – – – – – – The associations have welcomed the move Bangladesh TF 303 125 – – -15.5 – – – saying that this would save many jobs and Bhutan TF 41 133 155 210 14.9 16.2 35.1 0.1 India TF 5,776 13,107 13,284 14,569 88.1 1.4 9.7 4.7 the tourism business of the country at large. Iran VF 2,938 4,967 5,237 4,942 4.2 5.4 -5.6 1.6 This brings relief to about 70 per cent of the Maldives TF 792 1,205 1,234 1,286 7.1 2.4 4.2 0.4 affected hotels, and we can expect good Nepal TF 603 790 539 753 -0.9 -31.8 39.7 0.2 weddings and inbound season for these Pakistan TF 907 965 – – 70.8 – – – properties ahead. Sri Lanka TF 654 1,527 1,798 2,051 19.8 17.8 14.0 0.7 6RXUFH81:727RXULVP+LJKOLJKWVHGLWLRQ

Vikramajit Editorial Advertising Advertising (Mumbai) MUMBAI: Devika Jeet Suchita Saran TRAVTALK is a publication of DDP Publications Private Limited. information contained in this publication which is provided The publisher assumes no responsibility for returning any 504, Marine Chambers, 43, New Marine Lines, Chairman Nisha Verma Gunjan Sabikhi Branch Manager All information in TRAVTALK is derived from sources, which we for general use, and may not be appropriate for the read- material solicited or unsolicited nor is he responsible for Hazel Jain Asst. Vice President Opp. SNDT College, Mumbai - 400 020, India, Ahana Gurung Harshal Ashar consider reliable and a sincere effort is made to report ac- ers’ particular circumstances. Contents of this publication material lost or damaged. Ph.: +91-22-22070129; 22070130 SanJeet Karishma Khanna General Manager Ankita Saxena Deputy General Manager curate information. It is passed on to our readers without are copyright. No part of TRAVTALK or any part of the contents Editor & Publisher Priyanshu Wankhade any responsibility on our part. The publisher regret that he thereof may be reproduced, stored in retrieval system This publication is not meant to be an endorsement of any MIDDLE EAST: Shivani Kaul Gaganpreet Kaur Manager Advertising Durga Das Publications Middle East (FZE) Asst. Manager Marketing cannot accept liability for errors and omissions contained in or transmitted in any form without the permission of the VSHFLÀFSURGXFWRUVHUYLFHVRIIHUHG7KHSXEOLVKHUUHVHUYHV Desk Editor Z1-02, PO Box: 9348, Saif Zone, Sharjah, UAE Peden Doma Bhutia Susan Eapen the right to refuse, withdraw, amend or otherwise deal with Marketing Co-ordinator this publication, however caused. Similarly, opinions/views publication in writing. The same rule applies when there Ph.:+971-6-5528954, Fax: +971-6-5528956 Managing Editor Vikas Mandotia / Nitin Kumar expressed by third parties in abstract and/or in interviews is a copyright or the article is taken from another publica- all advertisements without explanation. Advertisement Designers are not necessarily shared by TRAVTALK. However, we wish to tion. An exemption is hereby granted for the extracts used TRAVTALK is printed, published and edited by SanJeet on behalf advice our readers that one or more recognised authorities for the purpose of fair review, provided two copies of the All advertisements must comply with the Indian and Inter- of DDP Publications Pvt. Ltd., printed at Super Cassettes Design: Nityanand Misra Industries Ltd., C-85, 86, 94, Sector-4, Noida, Distt.: Sudhir Mudgal may hold different views than those reported. Material used same publication are sent to us for our records. Publications national Advertisements Code. The publisher will not be Gautam Budh Nagar, Uttar Pradesh - 201301 and published at in this publication is intended for information purpose only. reproducing material either in part or in whole, without per- liable for any damage or loss caused by delayed publication, Production: Anil Kharbanda 72, Todarmal Road, New Delhi - 110 001 error or failure of an advertisement to appear. CIN: U22210DL2012PTC230432 Circulation: Ashok Rana 5HDGHUVDUHDGYLVHGWRVHHNVSHFLÀFDGYLFHEHIRUHDFWLQJRQ mission could face legal action. Ph.:+91-11-23344179

TT_September-1st-2017_FINAL.indd 6 07-09-2017 10:57:56 NTO SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 7 Israel aggressively marketing in India Israel’s Ministry of Tourism organised its second roadshow in 2017 in India and travelled to six cities across the country, where they showcased their products through B2B workshops.

Israel received around 59,000 Israelis came to India make it easier for groups of 3-4 times a week, depending from Delhi to Israel would NISHA VERMA 35,000 Indian tourists from last year. more than five people to get on the season. Even Turkish prove to be a gamechanger assan Madah, Director, January to July this year, the visa in five days, and visa Airlines offers flight services for them. “Prime Minister HIsrael Ministry of Tourism which marks a growth of 37 Madah revealed that get- on arrival or online visa for from Mumbai and Delhi to Tel Modi announced on his visit India, led the delegation for per cent. “Growth is happen- ting Israeli visa is easy, and individuals who have a valid Aviv (via Istanbul), Ethiopian to Israel that he wants Air the roadshow and revealed ing from India, and we are will get better in the times to Schengen visa. For that, we Airlines from Mumbai and India to fly from Delhi, and their growth story in India. expecting more Indians to come. “Indians do not have are in talks with the con- Delhi to Tel Aviv (via Addis I hope this happens very “We opened our office a cou- come to Israel, especially much of a problem in getting cerned Ministry, and we hope Ababa) and Aeroflot Russian soon. We are in talks with ple of years back in India and after Indian Prime Minister visa to Israel. They can get it would be done very soon,” Airlines from Delhi to Tel Aviv Air India for the same. They saw a potential here as it was Narendra Modi’s visit to the group visa for 10 and more he informed. (via Moscow), as well as a few are currently figuring out the number one market in country,” he said. In fact, people through travel agents, other European carriers. the route they will be tak- Asia. Asia particularly has not there are more Israelis com- who will get it done from the There is good connec- ing to Israel. Once these been a big source of arrivals ing to India. With a popula- ministry. The group visa is tivity to Israel as well. El Al Madah insisted that things are finalised, the flight to Israel. However, Indians tion of 8 million, around hassle-free. We also want to connects Mumbai with Tel Aviv the launch of Air India flight shall start.”

Hassan Madah 'LUHFWRU ,VUDHO0LQLVWU\RI7RXULVP,QGLD

We also want to make it easier for groups of more WKDQÀYHSHRSOHWR get the visa in ÀYHGD\VDQG visa on arrival or online visa for individuals who have a valid Schengen visa

have been travelling abroad, and we have launched our campaigns here to in- crease their numbers to Is- rael,” he revealed.

Tourism soars Y Tourism is a major category of international trade in services. Interna- tional tourism generated $ 216 billion in exports through international pas- senger transport services rendered to non-residents in 2016, bringing the total value of tourism exports up to $ 1.4 trillion, or $ 4 billion a day on average. Y International tourist arrivals (overnight visitors) in 2016 grew by 3.9% to reach a total of 1235 million world- wide, an increase of 46 million over the previous year.

TT_September-1st-2017_FINAL.indd 7 07-09-2017 10:57:58 8 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 QUICKBYTES Tier-II & III cities drive outbound market Outbound tourism industry stakeholders identify emerging trends among Indian travellers: their chang- ing choice of holiday destinations; new outbound market hubs in Tier-II and Tier-III cities; and the various reasons that are leading to these changes.

ANKITA SAXENA Though we saw high demand for The outbound tourism industry has destinations like Thailand, Singa- grown at a rapid pace despite demon- European destinations were ex- pore, Malaysia, Bali and UAE, it was etisation and implementation of GST, tremely popular among Indians this heartening to record a growth in que- and there is a positive sentiment in the summer. Greece, Croatia and the UK ries for our new destinations in East- market towards travel which is very were the most popular destinations ern Europe including Hungary, Czech encouraging. I believe the upcoming where Indians went to holiday for at Republic, Austria, Bulgaria and season during Navratri and Diwali least 8-15 nights. The reason for this Greece. Seychelles too remained in is very promising. In 2017 summers, increase is the ease of obtaining visas demand along with Mauritius. Bolly- Canada was very popular, especially for these countries and also reduction wood movies have had a big role to Pankaj Nagpal for its Northern Lights. Though Europe Ankush Nijhawan in air fares to these destinations due to 0DQDJLQJ'LUHFWRU7UDYVWDU] 0DQDJLQJ'LUHFWRU1LMKDZDQ play in increasing popularity of des- remained popular, we witnessed a early-bird offers by airlines. Indians are Shravan Bhalla *OREDO*URXS *URXS,QGLD7UDYHO$ZDUGZLQQHU *HQHUDO6HFUHWDU\ tinations like Abu Dhabi and Spain. ,QGLD7UDYHO$ZDUGZLQQHU significant shift in destinations, where also increasingly asking for shopping 272$,DQG&(2+LJK)O\HU We see Eastern Europe picking Scandinavian countries and Iceland were more popular than destinations and under this category, up among Indians as it is more affordable compared to the usual European destinations. For the upcoming season, Florence, Milan and London remained popular. For the upcom- the rest of Europe. We expect demand for Sri Lanka short-haul travel to destinations like Hong Kong, Sri Lanka, Sin- ing season, we have received a large number of queries for Aus- and Maldives to grow with introduction of direct flights from gapore, Kuala Lumpur, Thailand and the Maldives will pick up. tralia, New Zealand, South Africa and upcoming destinations like Delhi. Almaty is another destination that we see growing in Ahmedabad, Pune and Chandigarh are the leading hubs for Reunion Island and Fiji. Turkey is likely to pick up among Indians the coming months. outbound travel among Tier-II and III cities. in the following months.

Bali has drawn interest among Indi- We have noticed that destinations Europe has been popular as always, ans this year owing to the direct flights in Eastern Europe like Prague, Vienna, but the reach is extending to East Eu- and enhanced connectivity from other Budapest and Croatia are doing well rope (Croatia, Slovenia, Romania, Po- Indian cities. Philippines, Vietnam and among Indian travellers because they land, Bulgaria), further to the Baltics Cambodia have emerged as favourite are more affordable as compared to and Caucasus. Other specific destina- destinations among Indian families and other parts of Europe especially the tions in Europe like Iceland, Ireland, honeymoon couples owing to low ex- regular itineraries of London, Paris and Portugal, Denmark and Germany have change rates. Experiential travel is fast Switzerland. Some upcoming destina- gained interest in past few years and gaining popularity and this segment tions that we are really excited about continue to grow. Destination accessi- Sujit Nair notches a growth of 15-20 per cent. are Mauritius, Reunion Island, the bility due to increase in airline connec- Amit Kalsi Samina Munshi )RXQGHUDQG&(2([SHULHQWLDO )RXQGHU *URXS0DQDJLQJ Rather than visiting the run of the mill 'LUHFWRU1&KLUDJ7UDYHOV Maldives, Greece, Ireland, Spain, New tions; easier visa procedures; destina- 'LUHFWRU$NTXDVXQ*URXS 7UDYHO-RXUQH\V places, clients are creating their own, ,QGLD7UDYHO$ZDUGZLQQHU Zealand, French Riviera, Mexico, Peru tion awareness are some of the reason ,QGLD7UDYHO$ZDUGZLQQHU personal, emotion-based memories and destinations like Mo- and Kenya. Indian tourists’ spending power has been estimated leading to the increased interest. For the upcoming months, South Korea, Taiwan, Philippines, Vietnam rocco, South Africa and Eastern Europe are gaining popular- to be four times than that of the Chinese or Japanese travel- and Cambodia are expected to do well. Some other emerging ity in this segment. Self-drive is now opted by various travellers lers. The average Indian travellers spends $1,200 per visit as destinations include Central Asia, Morocco, Patagonia (Chile, in destinations like Africa, Australia. Nagpur, Jaipur, Lucknow, compared to the American or British traveller. Smaller cities like Argentina), Mexico, Arctic regions for Northern Lights, Antarctica Guwahati, Shillong and Tripura are some of the emerging Jaipur, Ahmedabad and Amritsar are emerging as important Cruise, Abu Dhabi, Oman, Israel, and Jordan. hubs for outbound. source markets for outbound travel.

Europe always tops the chart for Europe saw maximum growth in Family travel was very popular Indian outbound. This year lots of 2017 due to value for money air fares among Indian travellers this summer. people showed interest in Central and new flight connections, particu- Popular destinations among Indians and Eastern Europe with Prague, larly on Air India. New DMCs have such as Singapore and Hong Kong Vienna and Budapest recording opened up which are more flexible on topped the charts for us as these are the maximum growth. Iceland has working on more reasonable margins. family-friendly destinations and are emerged as the most sought-after They are willing to work on service- also easy to reach in less time. Travel high-end destination. Unexplored wise rates, hence, an increased decisions these days are driven by number of outbound players are en- parts of Europe like Romania, Bul- children and thus destinations that of- Sriram Rajmohan tering the market as compared to ear- Sanjay Kothari Lalit Singh garia and Serbia are generating a fer sports and fun activities gain trac- &(2DQG0'&OXE+ROLGD\V lier times when the market was domi- 'LUHFWRU &(2 &KLHI2SHUDWLQJ2IÀFHU buzz among FIT travellers. This is ,QGLD7UDYHO$ZDUGZLQQHU -XVW+ROLGD\V tion. With addition of various tourism 67+,*URXS nated by a few DMCs. Europe will mainly an influence from Bollywood ,QGLD7UDYHO$ZDUGZLQQHU products especially offering family-ori- ,QGLD7UDYHO$ZDUGZLQQHU continue to generate interest among films that are shot in these locations. Cities like Indore, ented activities, Dubai continues to be Bhubaneswar Guwahati, Coimbatore, Vizag and Manga- people and other than that, Maldives and Sri Lanka are other emerging destinations among Indian travellers. From a very popular destination. We are looking at huge queries for lore are some of the cities in Tier-II and Tier-III markets island destinations like Bora Bora, Tahiti and Seychelles in the that are doing very good numbers for us. East India, Bhubaneswar and Guwahati are doing great. We are also contemplating to set up an office in Raipur, another upcoming months. Contd. on page 12 growing market.

TT_September-1st-2017_FINAL.indd 8 07-09-2017 10:58:02 OTOAITALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 9 Taxing times not yet over for agents The Chapter Chairmen of OTOAI share with TRAVTALK the trends, achievements and challenges that the travel agents and operators are facing in their region. They also elaborate on the various initiatives taken to address the issues of the members and their expectations from the upcoming convention.

ANKITA SAXENA Outbound market from the South The northern region for OTOAI West India is one of the highest has been consistent, especially with has always been the most proactive cities like Chennai, Madurai and regions when it comes to education, contributors to outbound and is show- Coimbatore driving business. There is networking and strategic tie-ups. Initia- ing a steady growth year-on-year. We increased family travel to destinations tives taken so far include knowledge have taken up the issue of lack of clar- like Bali, Dubai, Singapore and Thai- sessions in the form of training work- ity on transit visa rules in the Schengen land’s Krabi and Koh Samui islands shops and roadshows in collaboration countries (when final destination is not for short-haul whereas Australia, New with various NTOs, hotels and other USA or Canada) with the Consulates Zealand, Canada and South Africa valuable partners from time to time. and highlighted the challenges faced are popular long-haul destinations. An Manish Kriplani Strategic tie-ups with government Vineet Gopal by the industry. Traditional destina- emerging travel trend in the South is &KDLUPDQ6RXWKHUQ&KDSWHU bodies, embassies, hotels and airlines &KDLUPDQ1RUWKHUQ&KDSWHU tions and long-haul markets like the Mahendra Vakharia travelling for bachelor parties, wedding 272$, have also been taken up for the better- 272$, US, Canada, Europe, South Africa, &KDLUPDQ:HVWHUQ&KDSWHU 272$, anniversaries, etc. The biggest chal- ment of the members. From demonetisation to GST, the industry Australia and New Zealand are still very lenge in outbound in this region is uncertainty of taxation poli- had taken a setback, but we at OTOAI have tried our best to get popular. Island destinations like Seychelles and Croatia are do- cies and the confusion created by GST. The OTOAI team in the the right resources and information for our members to over- ing well. I hope that the convention will reinforce great business South has made efforts to connect travel agents with various come these challenges. Clarification on GST was one of the potential of the industry and educate the members. tourism boards in order to grow their portfolio of business. major issues for the industry.

East India is highly underserved in Through this convention in Ras Al Travellers are now seeking adven- terms of air inventory. The only major air- Khaimah, we will be able to open a turous and bespoke holidays. City tours port for this entire region is at Kolkata and new window in the UAE and till now and shopping are passé, and travellers the number of flights serving this region have received a very good response ask for yatch charters, deep sea diving are far and few, which slows outbound from the industry in terms of participa- etc. Cities like Kanpur, Lucknow, Pun- travel. The association has not taken tion for the convention. I feel that the jab, Nagpur, etc. are emerging as travel many steps to address this issue. We are 5 per cent GST on tour operators as hubs while the metros are now more hoping Turkish Airlines, Oman Airlines against the 9 per cent Service Tax on of gateway points. The outbound tour- and Malaysian Airlines will commence tour packages is an achievement. The ism industry has yet not been identified Sajan Kumar Gupta service to this region. This year, New Gurdeep Gujral Kapil Berera as an exports industry, which has at- &KDLUPDQ(DVWHUQ&KDSWHU -RLQW6HFUHWDU\272$, Government is also aiding the growth 7UHDVXUHU 272$, Zealand and South Africa have picked in the outbound tourism industry with 272$, tracted unnecessary taxation. We are up very well from the eastern region. With the development of airport infrastructure. As a result, this year, hoping that during this convention, we the OTOAI Convention in RAK, tour operators will be able to add a Australia received 33 per cent more Indian visitors, and Canada will be able to open the mindsets of the traditional travel agents new destination to their itinerary for UAE other than Dubai. too has shown a good growth in Indian arrivals. towards experimenting with this segment of travel.

TT_September-1st-2017_FINAL.indd 9 07-09-2017 10:58:05 10 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 QUICKBYTES Challenges galore, trade undeterred In the past one year, outbound tourism sector has witnessed quite a few blows — from demonetisation to doubling of service tax and finally Goods and Services Tax. However, industry insiders say that they have survived these jolts and are going strong, with new vigour to keep their business as usual.

TT BUREAU During demonetisation last year, The year has been quite tough Issues like demonetisation, and re- we were hit by a short-term jolt. For and has affected outbound tourism. most of our consumers, travel then cent taxation issues only had a short Customers are becoming more vary seemed to be not an immediate re- term effect on outbound tourism. In and are probably trying to do online quirement. Unfortunately, soon after the beginning, people were not able transactions because then the tax we were hit with increased taxation, to understand the tax-related issues issue does not come into play and we realised that the sentiments in the price becomes cheaper. How- properly and got a little bit confused terms of consumer uptake was a bit but when they did understand the nitty- ever, some of the clients feel that dampened. That was when we smart- they would still like the services of gritties, things came back on track. We Suzanne Pereira Chitra Bhatia ly and strategically created something a travel agent and are willing to pay are getting good numbers of outbound like Amazon’s Black Friday Sales, 6HQLRU9LFH3UHVLGHQW7UDGH 0DQDJLQJ'LUHFWRU Jitender Sharma 5HODWLRQVKLSV  the tax and go with it. Thus, for us $DVKPDQ$LU7UDYHOV queries and most of the queries are as well as The Grand Indian Holiday 'LUHFWRU &RPPXQLFDWLRQV it is has been not so bad. Business getting confirmed. More than 50 per $OO5LJKW+ROLGD\V Sale, to catalyse demand and inspire 7KRPDV&RRN has come, but not as much as expected. A lot of people cent travellers are going abroad first consumer. Then we did another cam- time but there has been no problem in making the payment due paign—Thomas Cook goes local. After that there was no stop- have decided that they will hold back their holidays till to demonetisation, which happened last year. ping us and our growth trajectory increased. things stabilise.

Demonetisation and new taxation While the taxation is a little hard for Demonetisation did not really af- rules have affected outbound tourism, us, international tours are going much fect us much. It was only for the initial but somehow, I believe our clients who better than last year. There was no 15 days. However, the new taxes have have to travel, do travel. They may com- breakdown and no effect of demon- made a lot of difference and clients are promise on the inclusions and hotel cat- etisation on our business. However, moving towards the online medium to egories; or instead of taking two holidays the change in taxation has certainly book and save these taxes. It is not an a year, they would take one such holi- impacted the market, especially with encouragement for tour operators. The day; but they definitely travel. Sadly, they tax on packages and hotel bookings. government is not realising but they do not put in the money down immedi- There are people who book the pack- are discouraging passengers booking Sunita Amarnani ately and instead wait for a long time Ritesh Mundhra age but they want to pay the supplier Siddharth Jain through tour operators by which they get +HDGRI3URGXFWV before taking any decision. The market 'LUHFWRU directly. Some of them are directly 'LUHFWRU&OLFNWUDYHO employment as well as some income &RQWUDFWLQJ 2SHUDWLRQV has changed and the travel agents and &KRLFH+ROLGD\V contacting the suppliers to save the in- 6DSSKLUH9HQWXUHV tax benefit. While these things have 6WUDZEHUL+ROLGD\VD'LYLVLRQ RI.HVDUL7RXUV tour operators have to innovate to deal creased tax. We are losing business. This is the main issue we made a difference, the outbound season did not change much, as with the current situation. are facing these days. people still need tour operators for long-haul destinations.

TT_September-1st-2017_FINAL.indd 10 07-09-2017 10:58:08 TT_September-1st-2017_FINAL.indd 11 07-09-2017 10:58:10 12 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 QUICKBYTES Eastern Europe finds favour with India

Contd. from page 8 We have seen a growing interest CIS countries like Kazakhstan, We have seen South America towards CIS countries like Tajikistan, Armenia, Baku, Almaty, Tashkent as an emerging destination among Georgia and Armenia this year. This and Kyrgyzstan have picked up the Indian travellers. Destinations increase in interest is mainly be- most for us in 2017. These destina- like Chile, Peru, Argentina and cause people are now looking for tions are doing well because they’re new destinations and also, the CIS Brazil have started to create a value for money and have proven region offers short-duration flights, buzz in the market as Indians are to be good in business. This sum- consequently serving as quick geta- now done with the run-of-the-mill mer season Mauritius topped the ways from the usual destinations. destinations in South-East Asia charts for us followed by Dubai. Seychelles has done well as a beach Rohit Shorey Rishi Khandelwal 'LUHFWRU There are multiple attractions that 'LUHFWRU:LVKERQH,QGLD and are seeking newer places destination while Thailand and Mal- Himanshu Patil for a holiday. Pune has emerged as 'HVWLQDWLRQ7UDYHO6HUYLFHV have opened in Dubai which con- ,QGLD7UDYHO$ZDUGZLQQHU 'LUHFWRU.HVDUL7RXUV dives have continued to charm Indi- tinue to attract Indians coupled with ,QGLD7UDYHO$ZDUGZLQQHU a top source market for outbound ans. Sri Lanka and Almaty have picked up for both MICE cheap promotional air fares. In the coming season, we are travel from the western region, with and leisure segments. East Africa is also a destination that hoping for increase in traffic to Australia, South Africa, New other cities like Satara, Nashik and Aurangabad follow- Indians are now shifting to. In terms of Tier-II and Tier-III mar- Zealand and Reunion Island. Smaller cities are also picking ing in its stride. In 2017, Eastern European destinations kets, cities like Surat, Ahmedabad, Baroda, Indore, Kanpur, up, like Bhopal, Agra, Gorakhpur, Lucknow and Kanpur, and remained a popular choice, like Czech Republic, Croatia, Jaipur and Udaipur have become hubs for outbound travel. Slovenia, etc. The trend is growing demand for experiential travel. more cities are expected to emerge.

Outbound tourism is being driven by Europe continues to remain as This summer, Indians mostly smaller cities like Bhopal, Meerut, Luc- the most popular travel destina- visited Dubai, destinations in the know and Ghaziabad for leisure travel, tion amongst Indian travellers and Far East, the UK, US, Canada and while Amritsar and Muzaffarpur are driv- also sold the maximum due to high Europe. The dominant reason for ing MICE and incentive business. Indian demand. However, there is a shift this trend was noted to be cheap travellers are seeking new destinations, in the destinations that travellers air fares offered by various air- but the most popular ones still remain are now seeking within Europe. We lines. South America is also picking short-haul destinations like Thailand, observed that people travelled to up for clients who want something Macau, Sri Lanka, Singapore and Du- the lesser explored regions in Italy new. The upcoming months will wit- Rajeev Sabharwal bai. Almaty saw an increased demand Siddharth Khanna like Amalfi Coast, Capri and Monte Ashwani K. Gupta CEO for celebrations like bachelorettes, anni- 3DUWQHU Carlo. Croatia and Montenegro have ness wedding travel season. Given 0DQDJLQJ3DUWQHU *DXUDY7UDYHOV .KDQQD(QWHUSULVHV 'RYH7UDYHOV versaries and birthdays. Eastern Europe also done well this year. For the up- the growing interest for destination also saw many Indian travellers this year, with Croatia, Prague, coming season, Almaty has gained interest and the usually weddings, we have some projects for Bratislava, Budapest, Slovakia being the highlight. Wine tours and popular destinations will grow further. One important trend Turkey, Mexico, Italy and Spain, etc. Thailand, Cancún in gourmet trails are becoming popular in Italy. Ibiza in Spain is also this year has been cruise tourism. In terms of Tier-II and III Mexico and Antalya in Turkey are also very popular destina- coming up among party-goers while Seychelles and Maldives are cities, Ludhiana, Jalandhar and other cities in Punjab are tion for Indian weddings. For the honeymooners, Mauritus, gaining interest amongst beach lovers and honeymooners. driving the outbound travel segment from India. Maldives and Bali are first choices.

TT_September-1st-2017_FINAL.indd 12 07-09-2017 10:58:12 NTO SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 13 Spain promotes Canary Islands Encouraged by crossing the 100,000 arrival mark from India, the Tourism Office of Spain, along with Pullmantur Cruises, is expanding its product base, with a focus on Canary Islands, to appeal to a larger outbound market.

Ibiza. Now, there is some in- delegation of suppliers from HAZEL JAIN terest in new destinations as Spain to Delhi, Ahmedabad he Tourism Office of well, such as Bilbao, Mallorca and Chennai from October Horizon at Canary calling India TSpain in Mumbai recently and Canary Islands.” 4-6, 2017. “This winter, Pullmantur Cruises’ Horizon will be stationed at Canary conducted a workshop on Islands from November 25, 2017 to March-end 2018. There is no extra Canary Islands in associa- Speaking about Canary Canary Islands is a charge for alcohol, entertainment, etc. We are promoting multiple itineraries tion with Pullmantur Cruises Islands, Ducasse adds, “We group of seven islands lo- including the seven-nighter that includes five islands but also the four- and for the travel agents in Mum- have always included Ca- cated in the South of Spain, six-nights as well as the special New Year sailings. These itineraries are bai. A stand-alone workshop nary Islands in our presenta- about 2.5 hours from Madrid. new for the Indian market so we are offering special rates to the trade start- focused on this exotic desti- tions and will continue to do All islands have airports and ing from under `40,000 per person for seven nights. We are targeting the nation indicates the NTO’s so in similar workshops that are connected by sea as well. wedding as well as the conferences and events segments. All cruises on Vivek Jain desire to expand its product we plan in Hyderabad and They enjoy special tax sta- Pullmantur are commissionable at 10 per cent for FITs while groups will get 0DQDJLQJ'LUHFWRU base and appeal to a larger many other cities in India.” tus, with least duty and VAT a special rate and pricing depending on the size and the activities.” *ULIIRQ Spain Tourism will bring a big in Spain.

Ignacio Ducasse 'LUHFWRUDQG7RXULVP&RXQVHOORU 7RXULVP2IÀFHRI6SDLQ0XPEDL

The main destinations that these Indian travellers visited were Barcelona, Madrid, Andalusia, Valencia and Ibiza. However, there is some interest in new destinations such as Bilbao, Mallorca and Canary Islands

audience who may be looking to explore Spain in a more offbeat way.

This is perhaps spurred by the encourag- ing response Spain has re- ceived from India last year as Indian tourist arrivals crossed the 100,000 mark. Ignacio Ducasse, Direc- tor and Tourism Counsel- lor, Tourism Office of Spain, Mumbai, says, “Spain regis- tered 105,646 Indian arriv- als in 2016, an increment of almost 18 per cent over the previous year. For the first time, it has witnessed more then 100,000 tourists com- ing from India. Our latest data indicates that their aver- age stay was seven to eight nights, which makes it a total of approximately 780,000 nights. Year 2017 has been even better. We have figures till May and the increase is over 40 per cent as com- pared to the same period last year. The main destinations that these Indian travellers visited were Barcelona, Ma- drid, Andalusia, Valencia and

TT_September-1st-2017_FINAL.indd 13 07-09-2017 10:58:13 14 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 NTO Aussies roll out red carpet for Indians ITM 2017 witnessed a record 200 delegates congregating in Pune, Maharashtra, over 4 days of business meetings. Brent Anderson, Regional General Manager, South/South East Asia, Tourism Australia, shares why this year’s ITM Pune was bigger and how Tourism Australia has been driving growth from the Indian market.

SHAHZAD BAGWAN fly into Australia and work with Lumpur but from Singapore to be in one of our top 5 mar- How has the share of and then adding Ahmedabad us, offering some great fares. Australia and Kuala Lumpur to kets by 2025. Qtravellers increased to and Pune to it. These are our How different is this We have achieved phenom- Australia. Our campaigns help Australia? geographical focus markets Qyear’s ITM from the enal success by having 10,200 the airlines to increase their As far as visa facilita- Business travellers ac- as they contribute to 80 per previous ones? bookings in the first phase and load factors which help them to tion is concerned, the Aus- count for 12 per cent of our cent of our total arrivals. This year’s India Travel 18,100 bookings in the sec- drive yield and get more profits tralian immigrations system total arrivals from India mar- Mission (ITM) is special for ond phase, in a span of three and once you have profitable is always considered as ket into Australia. Holiday How has the response us for three reasons–we are weeks. Some of our broadcast routes, you increase capacity a benchmark by other im- purpose visitation share has Qbeen for Aussie celebrating our 50th anniver- projects with Indian television out of those markets. migrations departments. increased from almost 19 per Specialist programme this sary, this is the 15th edition channels like Star Plus, Sun We are the first ones to an- cent to 27 per cent over the year? of ITM and lastly, we have a TV, Zee Marathi etc. have How do you see nounce the preferred break- last 4-5 years. Holiday spend Under the Aussie Spe- record number of delegates helped us increase awareness Qintroduction of e-visa ing programme which pro- over the last three years has cialist programme, almost this ITM with 84 seller del- and attract tourists from India. for Indian visitors? vided visa processing to 105 gone up to 18 per cent. Per 7400 Indian agents have en- egates and 110 buyer del- The growth we have been re- We have recently an- top agents in India. Then we capita spend on holidays has rolled, a 24 per cent increase egates. Also, this year we cording is the result of these nounced the launch of e- launched the electronic al- gone up from AUD 3,000 to over the previous year. Out have had 275,000 visitor ar- AUD 4,000. Repeat visita- of these 7400 agents, there rivals from India to Australia, tion on holidays has gone up are 3400 agents who are growth being at 15.3 per cent. We have recently announced the launch of e-visa applications from 22 per cent to 33 per qualified Aussie Specialists There were 31,000 visitors cent. We would like to target in the country. Apart from this from India during the month for Indian passport holders which will give a 300,000 Indian visitor arrivals programme, we have also of May 2017, a 13 per cent boost to the numbers. Tourism Australia has this year. trained 1200 travel agents increase over May 2016. This across the country. was the highest ever visita- been active in 15 markets and India has been a To achieve this, we have tion in any given month from key growing market for us. We see India grow- been following an integrated What are the market India to Australia. This is the brand approach. We have Qstrategies to drive fourth consecutive year we ing to its potential in the next 7 to 10 years and been using the digital me- growth from India market? have witnessed double digit it will be in one of our top 5 markets by 2025. diums and have seen a sig- Overall strategy for growth in the arrivals. For the nificant increase in our digital 2017-18 is to drive yield and year ending March 2017, In- Brent Anderson spend. We work closely with by that we tend to increase dian visitors spent AUD 1.34 5HJLRQDO*HQHUDO0DQDJHU6RXWK6RXWK(DVW$VLD our distribution and airline spend per person, which is billion (` 6,400 crore) on their 7RXULVP$XVWUDOLD partners. Working with the only possible by making peo- Australian trips, an increase travel trade will also be an ple stay for longer durations. of 18 per cent over the important aspect of our For this we will be adding previous year. initiatives. We would want the visa applications for Indian lotment of visa applications strategy. Currently, our fo- new destinations and prod- airlines to increase capacity passport holders, which will for preferred agents and cus is on eight markets and ucts for which ITM is a perfect How are you working out of the Indian market. We give a boost to the numbers. later on, we launched three- for B2C markets our focus platform. India’s overnight Qwith airlines to would want Air India to add Tourism Australia has been year multiple-entry visa for is on three markets namely visitor spend has the poten- increase capacity from more flights to Australian cities. active in 15 markets and In- Indians having sound travel Maharashtra, Delhi and Kar- tial to reach up to AUD 1.9 bil- India market? We’d want Singapore Airlines dia has been a key growing history. The introduction of nataka. When it comes to our lion. Since the launch of the Aviation access is very and Malaysia Airlines to add market for us. We see India e-visas will encourage cor- PR and distribution activities, India 2020 programme, our critical for any destination and more capacity not just from growing to its potential in the porates to choose Australia we focus on other five mar- budgets for the India market we have got eight airlines to India to Singapore or Kuala next 7 to 10 years and it will for their next business event. kets, making it six metros has doubled. 2nd round of UDAN bid to improve connectivity to NE, J&K

Minister of Civil Aviation Himachal Pradesh, Andaman & Among the important chang- will continue to be applicable for (SAO), the maximum number of limited to Priority Areas only. To P Ashok Gajapathi Raju an- Nicobar Islands and Lakshad- es that are being effected, routes a period of 3 years, Selected Air- flights with VGF have been in- encourage this, the VGF Caps for nounced the commencement weep by introducing more op- with stage length less than 150 line Operators (SAO) can issue creased to 14 for Priority Areas. helicopters has been increased for bidding for the second round erational flexibility and promoting kms will now be permitted for op- No-Objection Certificate (NOC) Further, the SAOs can anytime and 10% of the estimated annual of the Regional Connectivity helicopter operations. The Minis- erations as RCS Routes through to other airline operators willing increase the number of flights on inflows in the RCF will be ear- Scheme – UDAN. He said that ter informed that the changes in fixed wing aircraft. This is aimed to operate on the respective RCS RCS Routes to any number. Also, marked for helicopter operations. the thrust in the second round will the second round of UDAN had at providing enhanced connec- Route .This will ensure there is minimum performance specifica- Further, all 13 passenger seats be on improving connectivity to been brought in after extensive tivity and ease the formation of no supply constraint on RCS tions will no longer be applicable for helicopters will be considered priority areas like the North East, consultations with stakeholders networks under the Scheme. Routes. To provide more flexibil- on Non-RCS Routes. Helicopter as RCS Seats and VGF will be Jammu & Kashmir, Uttarakhand, over the last four months. While exclusivity of operations ity to Selected Airline Operators operations under the Scheme are provided accordingly.

TT_September-1st-2017_FINAL.indd 14 07-09-2017 10:58:14 TECHNOLOGY SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 15 75% from hotels to MMT biz by 2020 While MakeMyTrip’s losses have considerably widened during the year’s first quarter, Deep Kalra, Chairman & Group CEO, plans to accelerate growth in the hotel segment by continuing to offer deep discounts and investing in other companies.

AHANA GURUNG to boil the ocean because This way we continue to that’s tough). We’ve managed We raised $330 million this year andnd we scale up in the industry and What has been going to look at the best of the proc- now have about half a billion dollars oonn thethe much faster. Qon in the backdrop esses from both and managed of the Ibibo Group to get one brand or another to sheet. Clearly, these are for continuedd What are your plans acquisition? use the other, but most impor- Qfor promotions since A lot of progress has tantly, we’ve managed to inte- investments in the hotel space. the funds allocated have been made in the past six grate the people. DeepDeep KalraKalra increased by almost 49 per months (from February), and &KDLUPDQ *URXS&(2*URXS&(2 cent? we’ve managed to integrate a The company has been 0DNH0\7ULSH0\7ULS Our promotions are ma- lot of the tech platforms (con- growing these past few months jorly targeted at the Indian sciously not all – we don’t want with very little hiccups. Perhaps consumer but we are focused on accelerating the growth of by the end of the year, we’ll be air has come down to the Other international hotel bookings online. Most MMT launches MyBusiness for SMEs able to say we’ve achieved 95 30s of our business but we QOTAs like Booking. of these promotions are on per cent of what we’ve wanted also have this interesting com are increasingly gain- television, like discounts and In a bid to tap into the growing corporate travel to do and some major long- bus business coming in from ing traction in the country. coupons, and as people get segment in India, MakeMyTrip has launched My- term projects will continue. RedBus. Holistically, this is What’s your strategy to used to the medium and ap- Business, a convenient, transparent and efficient now looking like a healthier counter competition? preciate the real conven- self-booking tool on the MMT app. The tool will Tell us about MMT’s product mix which an OTA Whatever the consum- ience, then even with typically help keep control in the hands of the company QQ1 2017 results? should have. er pinpoints, we’ve found smaller discounts, they don’t while providing corporate travel benefits and sav- We crossed $1 billion solutions for it and that go anywhere. ings for all. MyBusiness will not only make busi- gross bookings during the We raised $330 million has been our USP. We nesses of any size avail best corporate travel first quarter. In terms of this year and we now have also study our cohorts and Are you still focused on deals but will also bring down friction in the ex- revenues, we raked in over about half a billion dollars on focus on improving tech – Qbudget hotels as well? pense process. By introducing the new corporate $140 million net revenue. the sheet. Clearly, these are we are studying algorithms Budget hotels for us is a wallet on MyBusiness, the companies will be able Hotels, which is our strategic for continued investments in based on big data, analyt- very important area. We have to reduce payment inefficiencies, liabilities and area, contributes 57 per cent the hotel space. But we now ics as well as artificial in- partnered with new-age budget potential corporate card abuse – in turn providing of our business. By 2020, we also have a kitty that we can telligence in order to serve hotel aggregators and now have employees and companies greater flexibility. This expect it to be 75 per cent. use to make other strategic our customers. A third of our own sub-brands in the form would be supported via dedicated corporate help- Not so long ago, when we investments, so we’re con- our customers are being of HomeStays, Value+ and MMT desks which will be operational 24x7. went public in 2010, it was stantly looking at companies exposed to chatbots and Assured Hotels and are putting a 90 per cent air travel. Now we could invest in. they love the experience. lot of focus in this too.

TT_September-1st-2017_FINAL.indd 15 07-09-2017 10:58:15 16 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 HOTELS Ezeego1 tackles disruptions B for budget & BOHO Ezeego1.com recorded a mid-year growth of 25 per cent Travel Boutique Online (TBO) along with Boho Hospitality in air and hotel packages. This year, Ezeego1.com is launched its first budget hotel – Tatsa by BOHO – in Rishikesh introducing Israel and New South Wales to its clientele. and the next hotel will be launched in a few months in Delhi.

market, we saw a 2x growth in company will soon venture TT BUREAU TT BUREAU passenger count to short-haul into other cities like Jaipur, usiness has been good destinations such as Thailand, his new chain of budget Pune, Hyderabad and Cochin, Bfor Ezeego1.com in 2017 Dubai, Singapore. We have Thotels aims to serve the adds Nijhawan. so far despite disruptive policy introduced packages that can millennials and provide them measures like demonetisa- cater all kinds of customer with a comfortable, clean and The venture managed tion and GST, informs Neelu requests, be it for low-ticket/ chic stay at a pocket-friendly by Boho Hospitality is an at- Singh, CEO and Director, short-haul or premium-size/ price. Commenting on the tempt to address issues faced Ezeego1.com. “For us, Europe, long-haul destinations and are launch of BOHO Hotels, by tourists staying in budget USA and Far East Asia brought also introducing a wide assort- Ankush Nijhawan, CEO, hotels, such as lack of stand- in maximum business this year ment of products that will help Travel Boutique Online, says, ardisation of rooms, quality while business for Australia us to cater to a bigger consum- “We are excited to flag off our service and absence of op- Neelu Singh Akshuna Bakshi and New Zealand picked up. &(2DQG'LUHFWRU er base. We are expecting this budget hotels to the budget CEO erational control by room ag- We have witnessed a mid- (]HHJRFRP strategy to drive 30-40 per cent and millennial travellers and %RKR+RVSLWDOLW\ gregator chains in the budget year growth of around 25 per growth in outbound leisure,” we intend to open 8-10 hotels hotel category. TBO, with its cent in air and hotel packages. the emergence of new and she adds. in Tier-II and Tier-III cities in time is right to venture into the massive network of travel Our family holiday segment, offbeat destinations. “Basis the next 12-18 months. We be- Tier-II and Tier-III cities. To be- agents, would propel sales which accounts for almost 50 our customer feedback and Deliberating on the mar- lieve there is a lot of demand gin with, we have opened the for the chain in both offline percent of our business, is enquiries, we are marketing keting plans for the company for budget hotels in the market first hotel in Rishikesh. The as well as online markets and the strongest outbound travel destinations like Israel, New this year, Singh elaborates and especially with GST be- second hotel will be launched help in establishing BOHO as segment,” says Singh. Apart South Wales, Austria and that Ezeego1.com has made ing implemented, we felt the in a few months in Delhi.” The a trusted budget hotel brand from summer holiday pack- New Zealand this year. For marketing alliances with key in India. Akshuna Bakshi, ages, the company also saw instance, Austria is marketed international tourism boards to CEO, Boho Hospitality, adds, an increase in hotel bookings for the culture and scenic identify and market their offer- “The brand name strives to and packages for long week- beauty and Israel for its history,” ings to the target groups in In- embed the elements of a Bo- ends across cities like Mum- adds Singh. dia. “Our focus in B2B market is hemian lifestyle in its hotels bai, Delhi, Kolkata, Bengaluru to strengthen our relationships and provide boutique hospi- and Ahmedabad. Ezeego1.com enhanced with associates in the trade, in- tality at a reasonable price to its online hotel product with a cluding agents, suppliers, tour- the free spirited, smart vaga- Singh points out that while target to reach out to 10,000 ism boards and other alliance bonds of today. The hotel will popularity of destinations like travel agents across India that networks. We have been work- offer all amenities, like aes- Europe, Australia, Thailand, cater to all budgets and has ing on strategic partnerships thetically designed air-condi- Dubai and Singapore contin- received an overwhelming with many major tour opera- tioned rooms, free Wi-Fi, TV, ues to grow, the concept of response in the B2B market, tors and travel agencies across a trendy onsite cafe, parking experiential travel has marked informs Singh. “In outbound Tier-II and -III markets. and more, to its guests.” Glimpse of China’s Sanya A group of tour operators, airlines, hoteliers from Sanya, China, held a promotional event in the capital to raise awareness about the destination and the new flight linking the two cities.

Development Commission, TT BUREAU Marketing Communication n the occasion of the Centre, said, “With this, we’re Olaunch of China Southern hoping to build traffic for the Airlines’ flight between New newly launched flight route Delhi and Sanya, a tropical des- that connects New Delhi to tination in the south of China’s Sanya through China South- Hainan Island, Sanya Tourism ern Airlines. Not many Indi- Development Organisation ans are aware of the destina- recently held a promotional tion, and we aim to change event in New Delhi. The event that. Sanya is a beach des- was graced by the members of tination in Hainan province prominent travel trade associa- Thomson Zhang where tourists come to soak tions, as well as various travel 9LFH'LUHFWRU6DQ\D7RXULVP'HYHORSPHQW up the sun, sand and sea and &RPPLVVLRQ0DUNHWLQJ&RPPXQLFDWLRQ&HQWUH agents and tour operators from disengage from the buzz of the region. Sanya has the city life.” A delegation compris- 256 hotels, with With a 20 kilometre-long ing 17 individuals, such 46 international beach line, the destination as representatives from is packed with a lot of ac- China Southern Airlines brands, and about tivities for tourists like golf Company Limited; Inter- 100 hotels on the courses, water sports such Continental Sanya Resort; as snorkelling and jet-skiing, Hilton Sanya Yalong Bay beach. Plus there's a rainforest hiking to name Resort & Spa; Binglanggu lot to experience: golf, a few. Its natural scenic Hainan Li & Miao Cultural beauty is also commend- Heritage Park; Grand Hy- snorkeling, jet able while the ethnic cultural att Sanya Haitang Bay; skiing and rain experience of Sanya is and Mandarin Oriental, forest hiking worth a visit. Sanya has Sanya, were present for the 256 hotels, with 46 inter- event to give guests a first- national brands with as hand account of tourism fa- Thomson Zhang, Vice many as 100 hotels on cilities and product offerings. Director, Sanya Tourism the beach.

TT_September-1st-2017_FINAL.indd 16 07-09-2017 10:58:18 HOTELS SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 17 Grand Dragon roars in Leh Centara ‘cosies’ up to India Located at a height of 11,562 ft. in Leh, Ladakh, The Centara Hotels & Resorts organised its first roadshow in Grand Dragon is the finest stay option for those travelling India to apprise agents about the various offerings by the to this coveted destination. group and their upcoming brand ‘Cosi’.

Wilson said that nothing is TT Bureau TT Bureau on the cards for India in terms he highest level of luxury eading a delegation of of new openings, but they are ‘Tat the roof of the world’ is Lrepresentatives from their on the lookout. However, as a undoubtedly the best way to various properties to Delhi and growth market, he insisted that describe The Grand Dragon, Mumbai was Paul Wilson, India is very lucrative for them. Ladakh. Explaining this is Vice President Sales, Centara “India’s growth for Thailand or Danish Din, Director, The Hotels & Resorts. Addressing for Centara Hotels & Resorts Grand Dragon, Ladakh, who the travel trade in Delhi, Wil- has been astronomical. It has says, “We try to maintain in- son said, “India is a growing been our biggest growth mar- ternational standards at our market, and I believe that every ket since 2014. In fact, the hotel and of course, provide all brand has to be India ready. growth since then has been the basic amenities. The most Din further says, “Set gri or the Khardung La Pass, While India has been a grow- Paul Wilson in double digits in terms of Vice President Sales important requirements in Leh up in 2007, this hotel, built which are on either side of ing market for us, we still don’t Centara Hotels & Resorts room nights and revenue into are clean and hygienic rooms despite the challenges of be- the hotel,” informs Din. know everything about the In- Centara,” he added. along with hot water, as the ing located at high altitudes, dian market and that’s why we ing their portfolio by launching temperature drops to -30°C. redefined hospitality in Leh The hotel is best suited came here with the roadshow. their sixth brand. “We will be Wilson insisted that There’s no other hotel in the and set a benchmark for other for both adventure and MICE We are here to learn and build opening our sixth brand ‘Cosi’, they will be working towards region even open at -30°C.” establishments that came up travellers. Din says that the relationships with all the key which is an affordable lifestyle brand awareness. “We have subsequently.” hotel takes care of all the people in the India market.” brand, with its first property to drive our brand equity. travel needs of its guests as opening in Samui. We have Thus, we just want to be the Checklist before One of the strongest well. “From airport transfers, Talking about Centara as had a very exciting year, and first choice of every agent USPs of the property is its to taking care of the complete a brand, he said that being a in the last 18 months our foot- who thinks about Thailand, going to Ladakh family-oriented environment, itinerary of the guest, giving family-owned brand makes print has expanded consider- Vietnam or Maldives, so that combined with luxurious am- personal assistance, guide, them value every guest. “We ably. We now have hotels in they book with us. We want Those suffering from blood pressure, heart bience. Designed and deco- vehicle, stay in Ladakh, ar- are Thai and we are infused Vietnam and Maldives, which to make a bigger presence in problems, or other prob- rated in traditional Ladakhi ranging stay at other proper- with Thainess throughout the will have more from us. We India. We are learning about lems that are heightened architecture, with modern fa- ties in Nubra Valley or Pan- brand. We have six brands, recently opened in the Middle this market, but we under- at higher altitude, should cilities like Wi-Fi, satellite In- gong Lake, western Ladakh, which cater to everything East and are opening in China stand that food plays a major consult their private ternet, in-house laundry and etc. we arrange for it all. We from aspirational five-star in two years. We opened our role on the choice of hotels doctor before travelling 24-hour power backup, the also arrange for airport pick to respectable three-star,” first four-star hotel in Mus- for Indians, and a lot of our Consult local travel property is a class apart. “All up from Srinagar to Son- he added. cat (Oman), and we will be hotels have Indian chefs, agents before making our rooms are mountain fac- amarg and we do customised opening a property in Doha and some of them even have an itinerary ing and all have the view of package for 8 nights or 15 Wilson informed that (Qatar), as well as a big themed separate Indian buffets,” snow peak that is, Stok Kan- nights,” he adds. they are looking at expand- hotel in Dubai.” he claimed.

TT_September-1st-2017_FINAL.indd 17 11-09-2017 12:46:19 18 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 AVIATION OTOAI Convention Oman Air’s 3rd Mumbai daily New markets to be the focus Oman Air, the national carrier of the Sultanate of Oman, Contd. from page 3 the convention is also to in- Khaimah as the convention troduce new markets to the location, Munshi elaborates has commenced a third daily flight between Muscat and lenges that have made exper- tour operators which will add that OTOAI always looks for tise, experience and insights value to the already existing destinations that it needs to Mumbai, starting this August. indispensable. Munshi adds, markets that they sell. If one push from the Indian mar- “Thus, the theme and discus- looks at the statistics, there ket. “Ras Al Khaimah is a departing Muscat at 0120 to our guests, who will now be sions are going to differ from is a huge gap between the progressive hub of culture TT BUREAU hours and 0900 hours, arriv- able to leave Muscat in the the previous years, being number of Indians travelling and tourism. We chose it to man Air’s new daily flight ing in Mumbai at 0540 hours evening and arrive in Mumbai more inspirational, thought to Dubai and Ras Al Khaimah showcase the magnificent Obetween Muscat and and 1320 hours respectively. the following morning.” provoking and relevant to and we are looking at utilis- landscapes, coastlines and Mumbai is the latest move in The returning flights leave the current scenario. The key ing that for the benefit of the rich history and culture to the airline’s ambitious plan Mumbai at 1615 hours and Oman Air is currently our delegates so that both, of fleet and network expan- 0655 hours, reaching Mus- growing its weekly capac- the industry and the mem- sion. The 2 hour 50 minute cat at 1730 hours and 0810 ity to India with frequen- bers can benefit mutually. flight departs Muscat at 2240 hours respectively. cies increasing on five of Ras Al Khaimah will also hours to arrive in Mumbai at the airline’s 11 key Indian gain exposure from branding 0300 hours. The return flight Abdulrahman Al-Busaidy, destinations. While frequen- in the Indian outbound travel leaves Mumbai at 0405 hours Deputy CEO & Chief Com- cies in Mumbai, Delhi and industry which in turn will and reaches Muscat at 0515 mercial Officer, Oman Air, Hyderabad has increased increase their visibility and hours. The new time slot says, “The addition of this from twice daily to three hopefully give them a huge might just prove to be popular flight is part of our wider com- times daily, the frequency in leap in terms of the number Calicut has increased from of visitors from India,” once daily to thrice daily Waldorf Astoria, Ras Al Khaimah says Munshi. and for Lucknow, it has in- message that we would like to tour operators so that they creased from once daily to convey to our members is that can extend their tours to this Sahni further adds that twice daily. With the latest there are ample opportunities destination, with an added initially they will be marketing flight, the overall weekly fre- in the trade and it is crucial cost. Those travelling to Dubai the destination to FIT travel- quency of Oman Air flights to identify the key areas of are also looking for an add-on lers, honeymooners, families to India has increased from strength and understand new product and Ras Al Khaimah and luxury travellers in India 154 to 161. Oman Air also prospects around them.” is a perfect fit. I feel a six night and soon will venture into launched a direct connection itinerary is perfect where trav- MICE and wedding segment between Salalah and Calicut Sahni informs that the ellers can explore three nights of travel. “Ras Al Khaimah in the beginning of the year. delegates will be staying at in Dubai and the rest in Ras Al Tourism Development Au- This frequency growth is in the luxurious Waldorf Asto- Khaimah as the destination is thority (RAKTDA) has come for business travellers, allow- mitment to the Indian market. line with the revised Air Serv- ria, a stunning beachfront re- replete with beaches, moun- forward in a big way and is ing them to take an evening India is a key destination for ices agreement between the sort surrounded by deserts, tains, adventure activities and supporting the trade in In- flight and reach their destina- Oman Air and the demand for Government of Oman and mountains and sea. Following resorts that promise a relax- dia. I would suggest that we tion early next morning. The all 11 of our Indian destina- India in December 2016, the sessions, the delegates ing holiday,” says Sahni. should collaborate with them airline already flies twice daily tions has always been high. In- when the number of weekly will have time to explore the and help push the destination on the Muscat-Mumbai route, creased frequencies offer yet seats was increased from key attractions in Ras Al Commenting on the in the Indian market with our with the outgoing flights more choice and convenience 21,145 to 27,405. Khaimah. “The intention of reasons to choose Ras Al network,” he says.

TT_September-1st-2017_FINAL.indd 18 07-09-2017 10:58:21 TT_September-1st-2017_FINAL.indd 19 07-09-2017 10:58:25 Nestled amidst the mighty Alps, Europe has the best romantic sites, especially the regions of Bavaria, Tirol and Salzburg. Explore Jewels of Romantic Europe through Munich, the Bavarian Countryside and more...

and some personal objects TT BUREAU still preserved. The Museum Cosmopolitan Munich of the Bavarian Kings has an The Bavarian capital has exhibition area of 1000 sq m, its own charm as it promises and presents the age of the a life that is traditional, yet Bavarian kings from 1806 to modern. The city has many 1918. It also houses one orig- attractions on offer, includ- inal coat of King Ludwig II. ing Frauenkirche, the Gothic cathedral that has the hall- Tirol in the heart of the mark onion-shaped domes; Alps Hofbräuhaus, which is the The land in the moun- constantly being recreated Scintillating Salzburg world’s most famous beer tains–Tirol has everything for visitors. One can find the Home to famed com- hall and restaurant; Schloss for those who plan a trip with creations of world-renowned poser Mozart, Salzburg has Nymphenburg, the Baroque their beloved. Lofty mountains, designers and architects in also been featured extensively summer palace and birth- picturesque valleys, rugged Chambers of Wonder and in Hollywood musical—The place of King Ludwig II; as peaks, rolling Alpine pastures the expansive garden. Sound of Music. Known for its well as BMW Welt, BMW historic city centre (listed as a Museum and BMW Munich UNESCO World Heritage Site), Plant, which allow visitors to the city is distinguished for its experience the famous BMW narrow streets and spacious brand and its origin. square, impressive monuments and gardens, as well as the The 5-star Munich Salzburg Festival and the stun- Airport ning mountain panorama. The Munich International Airport is known as Europe’s Prien am Chiemsee most modern airport, offering Situated between Mu- a minimum connecting time nich and Salzburg, Prien of just 30 minutes. Boasting and spectacular glaciers, it’s 200 shops with downtown all here, making this place a prices, short distances be- one-of-its-kind destination. tween gates, and easy tax refund procedures, it is the Lovely Innsbruck perfect bet for transit passen- Having featured in gers. The airport gets over record books as the only city 3800 weekly flights to more in the world to host three Ol- than 150 destinations. ympic Games, Innsbruck is known for its Alpine charm On top of Zugspitze and warm hospitality. The The highest peak in Ger- 800-year-old city centre here many, the 2962-metre-high Zugspitze offers a 360° view at Lake Chiemsee is a of around 400 peaks in four preferred destination for countries—Germany, Austria, holidays in Bavaria. Those Switzerland and Italy. Visitors visiting this breath-taking can reach the top through a landscape of the Chiemgau cogwheel railroad and three region and the Upper Bavar- different cable cars, and is per- ian Alps can indulge in an fect for mountaineers, hikers, array of sporting, leisure and families, couples, children as cultural activities. well as senior citizens. Kulturgut AG Hohenschwangau Cas- Another amazing loca- tle and Museum of the tion in Bavaria, KulturGut of- Bavarian Kings is the hub of cultural ac- Salt Mine Berchtes- fers creations of famous de- King Max II of Bavaria, tivities, blending seamlessly gaden signers, and every product father of King Ludwig II, ac- with a young, urban lifestyle. Thronged by a huge and design here is a story, quired the dilapidated cas- number of tourists throughout offering visitors the chance tle Schwanstein and got it Dazzling Swarovski the year, Salt Mine Berchtes- to take a piece of Bavaria rebuilt in a neogothic style. Kristallwelten gaden, a 500-year-old salt home. One can pick from a Since then, Hohenschwan- Daniel Swarovski’s mine that is still active; and choice of aesthetically de- gau Castle has been one brainchild, Swarovski Old Salt Works Bad Reichen- signed silk scarves, cush- of the summer and hunting Kristallwelten offers a liv- hall, with its Salt Museum, ions, bags, napkins, decora- residences of the royal fam- ing experience through are two sights making it to tive bottles and even locally ily, with private apartments Swarovski crystals, which is every Europe itinerary. made porcelain.

TT_September-1st-2017_FINAL.indd 20 07-09-2017 10:58:28 QUICKBYTES SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 21 Marriages made in outbound heaven The wedding market is growing at an exponential rate, estimated to grow by at least 20-25 per cent in the next 2-3 years. Indians are now travelling far and wide to celebrate their special day. Tourism industry players and wedding planners reveal the changing trends and popular destinations for this segment.

TT BUREAU Like the travel industry, the wed- The wedding industry has entered Destination weddings are gaining in ding industry in India has also become a new age where destination wed- popularity with more and more people an experiential market. People are dings are the talk of the town now. now exploring other countries to host looking at newer destinations and con- People are now focusing on the travel their weddings. Not only are the wed- cepts when it comes to making their element for a wedding to various des- dings happening in various cities in In- D-day special. However, the planning tinations within India and abroad and dia, a large number of them are going period for any wedding in India is es- have also expanded their budgets for across shores. European destinations sentially at least six months prior to the this grand affair. Thailand, Sri Lanka, are the hottest at this time for desti- wedding while for an outbound wed- Ras Al Khaimah, Abu Dhabi are do- Sangita Marda Agarwal Kaushal Bhuva nation weddings from India. Hosting ding the planning period can stretch ing extremely well for Indian weddings from eight months to a year. Travel time %XVLQHVV+HDG while Portugal, Austria and Malta are 'LUHFWRU an outbound wedding not only allows Maitreyee Patel 9LEUDQW+ROLGD\ :RUOGRI9DFDWLRQV families to explore a new destination, 'LUHFWRU also becomes a challenge if the wed- 'HVWLQDWLRQV the upcoming wedding destinations. In but also offers a very different and 3DWKÀQGHUV+ROLGD\V ding destination is too far. Another issue India, Rajasthan, Kerala and Goa top the list for weddings. One unforgettable experience. However, it is a personal choice is that sometimes the boutique properties with experiential ele- needs minimum six to eight months to plan weddings abroad whether to host a wedding in India or abroad, and not yet a ments are smaller in terms of size to accommodate the large mostly because there are a lot of negotiations and logistical fashion trend. group travelling for the wedding. arrangements that need to be catered to.

As weddings in India are a major In case of weddings, there is a lot of People want destination weddings social event, the clients spend a hefty freedom to experiment and explore the whereby they combine their travel plans amount of money and one can say market for newer things, destination with the event. Usually, travellers who that there is no limit to budget for this weddings being one of them. We have have seen various destinations within In- celebration. Destination weddings are been very focused on the United Arab dia opt for outbound weddings to places growing from across the country and Emirates for destination weddings like Thailand, Malaysia, Indonesia, Sri the smaller cities play a major role in from India, especially Ras Al Khaim- Lanka and the UAE. Vienna has also this segment. In India, the destinations ah, Dubai and Abu Dhabi top the list become popular in the recent times. We that are very popular for weddings are of favourable destinations for this have categorised weddings as royal Sarthak Sood Jaipur, Udaipur, Agra and Goa, where- Hardik Khanna segment. Antalya in Turkey has also R. K. Harjai weddings, that take place in palaces, 'LUHFWRU as outbound weddings are still limited $VVLVWDQW0DQDJHU0DUNHWLQJ emerged as a friendly destination for )RXQGHUDQG&(2 forts and castles; adventure weddings; 'UHDP:HGGLQJV to close-by destinations like Thailand 5DVKL(QWHUWDLQPHQW Indian weddings. Thailand has always ,QGLDQ:HGGLQJ3ODQQHUV metropolitan weddings, which are in and Dubai. Since weddings are an elaborate affair, it takes us been popular and still continues to grow due to the advantage large city hotels; Himalayan weddings; religious weddings like those about six to eight months to plan a wedding. of proximity to India. on the Ghats of Varanasi; and beach weddings.

TT_September-1st-2017_FINAL.indd 21 07-09-2017 10:58:32 22 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 NTO Connectivity to fuel arrivals for Holland With a target of 16 per cent growth in 2017, Carola Muller – van Rijn, Global Travel Trade Manager, NBTC Holland Marketing, is hopeful that the new connection of Jet Airways from Bengaluru to Amsterdam is only going to fuel this growth.

NISHA VERMA this trend keeps continuing. What kind of marketing the Indian traveller. Holland sions, attend travel shows Are you marketing Last year, when Jet Airways Qactivities are you is a very compact country. in India, and this sales QHolland as part of the What kind of growth started flying to the Amster- carrying out in India? It’s easy to travel around, mission is also a part of European itineraries or Qhave you seen from dam hub, we saw an oppor- Our focus group is quite and thus, we promote Hol- the trade activity, where we stand-alone destination? the Indian market? tunity to promote destination broad and includes FITs, land as one big metropolis bring key Dutch stakehold- We promote the Nether- The growth in visitor num- Holland, as part of that con- leisure groups and family of different districts, with ers to India, who have an lands as a stand-alone destina- bers from India was around nectivity. Jet Airways is now groups. We focus on the lei- different themes attached interest in the market or tion. We are aware that Indians 33 per cent last year, which going to launch a new route sure segment more than the to them. have relevance in the mar- don’t only travel to the Nether- went from 100,000 arrivals to from Bengaluru to Amsterdam MICE segment. As a tourism ket and promote the desti- lands but travel to many Euro- 130,000 Indian visitors in 2016. Airport Schiphol. Also, KLM board, what we are doing We always do a mixture nation through them. We will pean countries together. How- This year, we forecast a 16 per is increasing its flight capac- is that apart from the iconic of consumer and trade ac- also do some trade shows ever, our promotion revolves cent growth to that number, that will be hosted locally around the Netherlands as a which would mean around and would be managed by solo destination only. 147,000 Indian visitors. By our representative office 2020, we expect this number to We are aware that Indians don’t only travelavel to the in India. We will also have How was the response reach 185,000, which is a sub- Netherlands but travel to many European countriescountries a familiarisation trip to the Qof Indian agents and stantial growth. The Jet Airways Netherlands for the travel tour operators at the sales and KLM Royal Dutch Airlines together. However, our promotion revolvess arounaroundd trade in India, which will mission? flights on this route are mostly the Netherlands as a solo destination only.. take place in October this Most of the agents I met full and we are sure that we year. Now, we are already know Holland quite well, spe- are going to reach that Carola Muller – van RijnRijn focusing on next year. cifically areas like Keukenhof number significantly. *OREDO7UDYHO7UDGH0DQDJHUGH0DQDJHU or Amsterdam, which is a 1%7&+ROODQG0DUNHWLQJG0DUNHWLQJ Apart from the positive sign. This also fits in How did the growth Qmetros, are you also very well with our strategy of Qtrajectory change after looking at Tier-II or III promoting different parts of the Jet Airways launched markets? Netherlands to the Indian con- KVU ƀKIJVU VQ #OUVGTFCO It’s all based on budget, sumer by associating certain last year? ity. With Bengaluru being the destinations like Amster- tivities. While we have some because India is a big market. themes or by focusing on differ- The stakeholders we work new route, we are bringing it in dam, Zaanse Schans and PR activities or press releas- We are right now only focusing ent themes. We want to make with in the Netherlands have our marketing plan for the year Madurodam, which are es, there are some consum- on Tier-I markets. By expanding people aware that many other confirmed there’s an increase as well. It is also a part of this must-see places, we are er activities like advertising in the smaller markets, we don’t places are also there, and a lot in numbers to their accom- sales mission, along with Delhi also promoting areas which as well as trade advertising. want the message to become too of tour operators are also look- modations and we hope that and Mumbai. could be lesser known to We do in-house training ses- scattered and too fragmented. ing for new products.

TT_September-1st-2017_FINAL.indd 22 07-09-2017 10:58:33 NTO SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 23 TCEB extends campaign for agents After recording overwhelming response to its ‘Convene in Paradise’ campaign from India, the Thailand Convention & Exhibition Bureau has extended it for another year for trade.

Vichaya Soonthornsara- India, I met a few associa- last year because of certain new convention and exhibi- TCEB in its market in order HAZEL JAIN toon, Director, Conventions tions in New Delhi where we changes in the tax policy in tion centre which is ready. to increase the volume hen the Thailand Con- Department, TCEB, who was conducted a presentation to India that has impacted busi- Another new mega project of trade between the Wvention & Exhibition in India with a huge delega- show what TCEB and Thai- nesses. TCEB is also pro- that we are promoting is in two countries. Bureau (TCEB) launched its tion recently, said, “The con- land can do for them. Close moting newer destinations Bangkok called ICONSIAM. campaign ‘Convene in Para- vention and conference mar- to 70 associations attended, in Thailand for conventions. This includes a shopping dise’ in India to encourage ket in India is huge. It stands which included associations This includes five MICE cities mall, a resident tower, and Convene in Paradise MICE agents and corporate at number 2 for MICE in the like Indian Paint and Coating of Bangkok, Chiang Mai, Pat- a convention facility among Targets events with more houses to send their groups top-10 list for international Association, The Textile As- taya, Phuket and Khom Kaen. others and will be completed than 1000 people to Thailand, it had planned source markets for Thailand sociation, etc.” “Khom Kaen is an upcoming in 2019,” she adds. to float it only for two years. only after China. Our focus destination and a new one for TCEB supports such But the response in that du- is to develop the associa- She added that the num- India. It is the north-eastern Soonthornsaratoon events with about ration was so overwhelming tion business from India to bers for conventions from In- province close to Vietnam also revealed that India will ` 2 million that TCEB has announced Thailand. On this visit to dia has dropped a bit in the and Cambodia. It also has a see added investment from

Vichaya Soonthornsaratoon 'LUHFWRU&RQYHQWLRQV'HSDUWPHQW7KDLODQG &RQYHQWLRQ ([KLELWLRQ%XUHDX 7&(% The convention and conference market in India is huge. It stands at number 2 for MICE in the top-10 list for the international source markets for Thailand only after China

another year’s extension until 2018.

The scheme targets large-scale events with more than 1,000 people who would get financial sup- port from TCEB to the tune of approximately `2 mil- lion (or Thai Baht 1 million).

World of Tourism Y Tourism has boasted virtually uninterrupted growth over time, despite occasional shocks, dem- onstrating the sector’s strength and resilience. International tourist arriv- als have increased from 25 million globally in 1950 to 278 million in 1980, 674 million in 2000, and 1235 million in 2016. Y International tourism receipts earned by desti- nations worldwide have surged from $ 2 billion in 1950 to $ 104 billion in 1980, $ 495 billion in 2000, and $ 1,220 billion in 2016.

TT_September-1st-2017_FINAL.indd 23 07-09-2017 10:58:36 24 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 HOTELS 63-room Fortune Park BBD, Serena Hotels unravels India plan Lucknow opens doors Rosemary Mugambi, Regional Sales & Marketing Director, Serena Hotels, Its first hotel in Lucknow the High Court, and all other shares that signing Nijhawan Group as their representative would help create and 46th in the country, For- major attractions of the city. tune Park BBD has been Fortune Park BBD offers a visibility in and boost sales from India. designed as an upscale, full selection of 63 well-appoint- service, contemporary ho- ed rooms, two restaurants can Experience’, with mighty she noted that Indians consider about cuisine, especially In- TT BUREAU tel that offers a wide range and a bar & lounge and an game drives, where guests Kenya and Tanzania as ideal dian food, we make sure that of facilities and amenities in-house patisserie. erena Hotels is a premier can go out at night to see safari destinations. “We are we meet the specific culinary for business and leisure The hotel also offers Shotel group with 25 prop- the wildlife, nature walks excited about the interest of In- requirements of the Indian trav- travellers. high-speed Wi-Fi connec- erties, including city hotels and an opportunity to in- dians in African Safaris. I have eller. Another new experience The hotel is offering in- tivity, swimming pool, well- (members of the Leading teract with the local peo- been having engagements with that we want to bring to the augural room rate starting equipped gymnasium, board Hotels of the World); Safari ple by learning cooking travel agents in Mumbai and Indian market is destination from `4,999 per night. Stra- room, travel desk and airport lodges in key safari locations or other activities,” says Delhi. We at Serena Hotels offer weddings as we can see an tegically located on Rana transfers. It is equipped with like Kenya and Tanzania; as Rosemary Mugambi, Re- quality product in terms of facili- increased interest in that,” Pratap Marg, Fortune Park state-of-the-art conference well as beach resorts and in- gional Sales & Marketing Di- ties, services and experience. adds Mugambi. BBD is in close proximity to and banquet facilities that timate safari camps. “We have rector, Serena Hotels. We have properties at some Hazratganj – the iconic com- can accommodate up to properties in Kenya, Tanzania, of the most stunning locations To better reach the India mercial centre of Lucknow, 450 guests. Uganda, Rwanda and Mozam- Mugambi was in India re- around the world. Knowing that market, Serena Hotels has bique. We offer authentic ‘Afri- cently for a roadshow, where the Indian traveller is particular now signed Nijhawan Group as its sales and market- ing representative in India. “We have recently taken on board the Nijhawan group,

Rosemary Mugambi 5HJLRQDO6DOHV 0DUNHWLQJ'LUHFWRU 6HUHQD+RWHOV We offer authentic ‘African Experience’, with mighty game drives, where guests can go out at night to see the wildlife, nature walks and an opportunity to interact with the local people by learning cooking or other activities

which shows the keenness that Serena Hotels has in growing the Indian market in East Africa. We greatly value the experience of Nijhawan Group in the hospitality and trade industry in India. We know that owing to this as- sociation, we’d be able to bring Africa closer to the Indian traveller and we are really looking forward to a very successful relationship,” says Mugambi.

While a project in In- dia is not on the cards right now, Mugambi doesn’t deny a possibility in the future. “We have properties in Af- rica as well Asia, including Pakistan, Afghanistan and Tajikistan. In view of the com- pany strategy to continue being impactful in the econo- mies of third world countries, we will continue to look for expansion possibilities in Africa as well as in Asia,” she concluded.

TT_September-1st-2017_FINAL.indd 24 07-09-2017 10:58:38 TT_September-1st-2017_FINAL.indd 25 07-09-2017 10:58:41 26 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 QUICKBYTES Travel trade trains its eyes Down Under The India Travel Mission (ITM), 2017 by Tourism Australia, held at JW Marriott Pune witnessed 110 agents from across India meet 84 suppliers over four days of meetings and networking. This year, being the fourth consecutive year of double-digit growth from India to Australia, shows the potential of the Indian market.

SHAHZAD BAGWAN This is my eighth year at ITM and it has I have been attending ITM since been growing every year. We look forward 2002, making this my 14th visit. This Having ITM in India is a very good sys- to it as new products and destinations are year, being the 50th anniversary for Tour- tem. It is not only the suppliers from Aus- added each year. We specialise into desti- ism Australia, the quality and number tralia but people from across India come nations like Australia and New Zealand so of sellers has been really good. The together and it is great networking. Get- Australia is a big sector for my company. format of the travel mission has been ting information of what is happening in We have been experiencing good growth, very efficient and buyers are able to the market has become a necessity for a especially in the honeymoon segment, drive deep knowledge on how to sell tour operator and this is a very good plat- which will now be on peak from October Australia. Australia is a very nice mar- form for promoting Australia. Over 4 days onwards. The honeymoon segment is al- Shravan Bhalla ket for the Indian travellers, given the Pawan Kumar Gupta a buyer gets to meet 84 plus suppliers and &KLHI([HFXWLYH2IÀFHU 0DQDJLQJ'LUHFWRU Guldeep Singh Sahni ways looking for good countries with unex- +LJK)O\HU ease of visa and immigration. They have 3HHND\+ROLGD\V learn about new products. Referring to the ''37UDLOEOD]HUDQG plored cities for which Australia is a perfect made it very easy for agents and if you visa issues, there are some agents who 3UHVLGHQW272$, destination. Demand for self drive options in Australia is increasing are an Aussie Specialist, they provide you with a login ID and have problems regarding visa while agents who are Aussie Special- along with a lot of adventure sports like hot air ballooning, Great Bar- password to issue the visa from your own office which no other ist get visa in 48 hours, so for them Australia becomes a preferred rier Reef adventures, adventure quad biking. Besides sightseeing, tourism board provides. destination to sell. beaches also remain a big attraction for tourists.

ITM is of great help for us as it is one of We are happy to see the variety of This year we witnessed a good seller the best platforms for travel agencies, seri- sellers present this year at the ITM. It is turnout compared to last year. There were ous on selling Australia. We have around good to see so many options to promote plenty of new products added to ITM 2017 84 suppliers here and have got knowledge Australia. The abundance of unique ex- and I see tourism growing towards Aus- about the new products which will help us periences in Australia makes it specially tralia. Credit goes to the Tourism Australia create different itineraries and offer differ- attractive for tourists. Although the desti- management who have been working hard ent and unique experiences for Australia. nation is still at mid-stage for MICE, rea- to promote the destination. We have been The new attractions which have been son being cities like Sydney, which have promoting destinations right from Perth, in demand are self-drive trips, Sydney big inventory problem, whenever there South Australia, Queensland to Gold Lokesh Chawla Bridge climb, Merlin Entertainments, Vil- Tejas Joshi are events happening, we face pricing Ajit Sehgal coast, Melbourne, Sydney and interiors of 'LUHFWRU lage roadshow, etc. Focus has also been 0DQDJHU0,&(&RQWUDFWLQJ and availability issues. If we see from 0DQDJLQJ'LUHFWRU ;WUD0LOH7UDYHO6HUYLFHV 2XWERXQG7UDYHO 6KDXU\D7UDYHOV New South Wales, which are among the put on local cuisines. We have been deal- &R[ .LQJV/LPLWHG Indian MICE perspective for 200-300 must see destinations for travellers. We ing into whole of Australia, including New South Wales, Queensland, people, we find it a little bit difficult to find have been catering to mid-luxury segments of clients. The average stay Northern Territory and Victoria. 150-200 rooms to be available at one place. of our Indian customers in Australia has been 10-12 nights.

TT_September-1st-2017_FINAL.indd 26 07-09-2017 10:58:45 TT_September-1st-2017_FINAL.indd 27 07-09-2017 10:58:47 28 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 FAMILYALBUM Trade supports Odisha travel mart FICCI in collaboration with the Department of Tourism, Government of Odisha, organised a roadshow in Delhi to announce FICCI’s 1st Odisha Travel Bazaar to be held in Bhubaneswar from October 15-17.

TT_September-1st-2017_FINAL.indd 28 07-09-2017 10:58:55 TT_September-1st-2017_FINAL.indd 29 07-09-2017 10:58:57 30 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 NTO Trade wants e-Visa for UK Oman eyes Indian MICE The Indian outbound market is growing and so is the demand for electronic visa After a thunderous response from India’s leisure market, (e-visa) or visa on arrival (VOA) facilities for Indian tourists. When asked which Oman is keen to attract the MICE market, which already countries should extend (F) People's Republic of China e-Visa or VOA facility ranks in the top five source market for corporate groups. South Africa (E) (A) Australia & to Indian tourists, most New Zealand Director, Oman Convention The government of 9.09% (E) of the travel trade said TT BUREAU Bureau, met key tour op- Oman’s new national strategy ust over a year old now, erators and MICE agents for tourism underlines MICE 9.09% (D) 4.5%(F) 25% (A) the UK and Schengen Jthe Oman Convention in Mumbai and New Delhi as one of main focus areas. countries to offer the Bureau—established and to explore strategic part- As a result, it decided to form 22.7% (C) same. Australia and New supervised by the Ministry of nerships with them. He a convention bureau which 29.5% (B) Zealand were next in line Tourism, Sultanate of Oman says, “The idea is to have would undertake this and the — is preparing to tap the In- strategic partnerships with Oman Convention Bureau was for this demand, followed dia market aggressively, just a couple of travel companies launched in April 2016. “We by Singapore, Russia as its parent started doing a here in India and discuss submitted a plan to the Gov- few years ago through Blue how we can work together. ernment which highlighted the (D) Russia and South Africa. Square Consultants. On his The next step is to bring main source markets for MICE (B) UK & (C) Singapore Schengen Countries first sales visit to India re- Oman suppliers to India with in Oman and India is one the cently, Khalid Al Zadjali, a focus on MICE.” markets that we want to focus on for the next three to five years,” Zadjali adds.

According to him, India’s incentive market is strong which is good for Oman since it can offer a lot of op- tions for that. The first phase of the Oman Convention and Exhibition Centre (OCEC) is located opposite the air- port opened last year. This

Khalid Al Zadjali 'LUHFWRU 2PDQ&RQYHQWLRQ%XUHDX The next step is to bring Oman suppliers to India with a focus on MICE

includes an exhibition hall spread over 22,000 sq m and 10-12 meeting rooms around it. Phase two will be completed by the second quarter of 2018 and will include a convention hall. There are also other infra- structure and tourism projects within the 9th five-year devel- opment plan (2016-2020) that the Oman Tourism Strategy will reinforce.

Numbers from India In the ODVWÀYH\HDUV Oman has witnessed 82 per cent growth in Indian arrivals In 2016, Oman received 297,628 arrivals from India as compared to 256,210 arrivals in 2014—that is over 16 per cent growth in the last two years There are roughly 200 ÁLJKWVDZHHNRSHUDWLQJ currently between India and Oman

TT_September-1st-2017_FINAL.indd 30 07-09-2017 10:59:00 ATTRACTIONS Armed with diverse to- Ras Al Khaimah: pography and rich cul- ture, Ras Al Khaimah Luxury redefined (or RAK) provides end- less options for unique and traditional activities, and is a one-stop shop for everything luxurious under the sun. Here’s a sneak-peek into RAK’s best tourism options.

TT BUREAU Unfolding history The Dhayah Fort magine opening your eyes offers a glimpse into Ras Ito a breathtaking sunrise, Al Khaimah’s fascinating with the rays of the sun past while providing a mod- slowly illuminating the cracks ern symbol of the emir- and crevices of the rugged ate’s enduring heritage. The mountains till the range is fort was originally built completely visible and glows as a 16th century fortifica- golden in its majestic glory. tion to defend against in- Set against the backdrop of vading forces and offers a the highest mountain range mesmerising bird’s eye view in the eastern Arabian Penin- of the city.

for adventure seekers, tour- the UAE National Sailing ists can partake in overnight Championship. camping, or explore along the artistically eroded cliffs and Quench your thirst for deep canyons. adventure Camp under the stars RAK is also home to the Oasis Desert Camp or first commercial Via Ferrata Bassata Desert Camp lets in the UAE where adventure travellers live the ultimate enthusiasts can experience

sula, the Al Hajar Mountains, UAE’s wealthiest is Ras Al Khaimah–UAE’s museum northern-most emirate. Lovers of culture and his- Founded in 1971, the emirate tory are bound to be allured is about an hour’s drive from by RAK’s National Museum desert experience with the the grandeur of Jebel Jais as Dubai and offers travellers which is now considered a wide range of traditional they swoop across the three a more authentic and tradi- the UAE’s wealthiest monu- Arabic activities like dune ziplines. In addition, travel- tional Arabian experience. mental museum. Formerly a bashing, belly dancing, lers can spend the day at the Although long overdue, the palace and residence of the Arabic Tanoura, as well as emirate’s new karting track or emirate is now fast catching Al Qasimi Royal family until Arabic barbecue. indulge in hiking and thrilling up with its cousin, Dubai, and 1964, it currently features a water sports. is emerging from its shadows diverse collection of historical Experience royalty as a luxury hub for the quin- artefacts, ancient ornaments, Al Hamra Marina & Rejuvenate tessential traveller. Opulent priceless manuscripts and Yacht Club is a members’ Once the outdoor activi- five-star hotels and resorts traditional weapons. club for sailing, yachting and ties thoroughly wear you out, throng the southern region water sports enthusiasts make a visit to the Waldorf of RAK while exclusive activi- Soak up the sun and is instrumental in organ- Astoria Spa, a place of refuge ties like aerial tours of the city Outdoor enthusiasts should ising activities like on-water and restoration. Signature on a sea plane or discover- definitely indulge in hiking events and competitions treatments combined with ing the ultimate desert ex- and trekking at Jais Moun- for the Marina. The Royal exceptional care help guests perience in the lap of luxury, tain or Jebel Jais, the high- Yacht Club also organ- surrender to their senses and are aplenty. est peak in the UAE. A hub ises and hosts a round of emerge feeling completely revitalised. What’s more, the spa uses products from Voya and Rodial.

Spoilt for choice Located along the Al Hamra area, the Double Tree by Hilton Resort & Spa Marjan Island has 485 rooms; 270 guest rooms, 5 suites, 150 chalets and 60 pool view rooms. A wealth of sporting and leisure options, includ- ing golfing and sailing are among the varied activities to indulge in.

TT_September-1st-2017_FINAL.indd 31 07-09-2017 10:59:04 32 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 FAMILYALBUM Mic drop! GPS ’17 concludes in Pune In its last leg for the year, Global Panorama Showcase (GPS) hosted its first-ever showcase in the city of Pune. The Pune edition of GPS witnessed a response of 900 plus registrations. The first day, which included product presentations and the much-talked-about GST session, saw attendance of over 350 plus attendees.

TT_September-1st-2017_FINAL.indd 32 07-09-2017 10:59:16 AGENTS SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 33 Bohemia brings Balkans closer home Tourism Enterprises in collaboration with Bohemia Travel Agency recently organised roadshows in Delhi and Mumbai to introduce the Balkan region to the Indian market.

and active holidays. For the groups to the Balkan region duration of stay for Indian trav- for all the information regarding TT BUREAU travel trade, the company as well. Families and friends ellers is minimum 6-7 days and the DMC and their products for ulgaria-based DMC Bo- organises informative tours are also travelling to this region their average spend is about the discerning travellers from Bhemia Travel Agency every autumn and spring to from India. “We are targeting $600-$700 per person which India,” adds Kumar Utkarsh, (BTA), under the aegis of allow tour operators to dis- the middle class travellers be- includes the 3-4 star hotels and Senior Manager, Tourism Tourism Enterprises, is mak- cover the destinations them- cause this region is very afford- transport within the region. Enterprises. ing a foray into the India mar- selves and discuss potential able. One can experience the ket through the latter’s vast business opportunities. European charm in this region “Bohemia Travel Agency network of travel agents and at a cheaper price, familiarise has already handled few Indian Countries promoted tour operators in the B2B Identifying trends from the with the culture, cuisine and tra- tourists and is abreast with the Greece, Romania, segment, informs Ravi Gos- India market, Gosain points out ditions of the region before they needs and demands of Indian Bayko Baykov Montenegro, Croatia, ain, Managing Director, Tour- that MICE travel to Europe is *HQHUDO0DQDJHU head out to explore the rest travellers. Tourism Enterprises Bulgaria, Serbia, ism Enterprises. “It is for the currently very popular and the %RKHPLD7UDYHO$JHQF\%XOJDULD of Europe,” says Gosain. He will represent them in India and Macedonia first time that one operator is company is trying to take the further adds that the average we will be the point of contact

Ravi Gosain 0DQDJLQJ'LUHFWRU 7RXULVP(QWHUSULVHV

providing services for the en- tire region. We invited about 100 travel agents and tour operators and even MICE agents to the roadshows to apprise them about the prod- ucts on offer in the Balkan re- gion. We will be organising a Fam trip where 15-20 select- ed travel agents will be host- ed at various destinations in the Balkan region. For this, we have asked Turkish Air- lines for support and hope that something will formalise soon,” adds Gosain.

According to Bayko Baykov, General Manager, Bohemia Travel Agency, Bul- garia recorded 15,000 Indian tourist arrivals last year. “We

Kumar Utkarsh 6HQLRU0DQDJHU 7RXULVP(QWHUSULVHV

hope this number will double per year and Indian travellers will also explore the other Balkan countries. We are of- fering a combination of pro- grammes for the Indian mar- ket, which include Greece, Romania, Montenegro and Croatia, along with our focus area on Bulgaria, Serbia and Macedonia,” says Baykov. He further adds that the compa- ny is expecting MICE move- ments, FIT travellers and young travellers from India who are looking for nightlife

TT_September-1st-2017_FINAL.indd 33 07-09-2017 10:59:19 34 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 FAMILYALBUM Paint the town Red with celebrations Red Apple Travel organised a three-city 'Rendezvous with its global team' in Chennai, Ahemdabad and Mumbai for its trade partners and supporters. Red Apple Travel team expressed its gratitude to its partners for their unwavering support. The participants could meet and interact with the Destination Offices and brainstorm and keep to date with developments at Red Apple Travel.

India gets set to explore the Balkans Tourism Enterprises in collaboration with Bohemia Travel Agency is introducing the Balkan countries to the Indian travellers. The company organised informative presentations and Q&A sessions in Delhi and Mumbai to educate the travel trade about the new destinations for the coming year.

TT_September-1st-2017_FINAL.indd 34 07-09-2017 10:59:29 TT_September-1st-2017_FINAL.indd 35 07-09-2017 10:59:31 TT_September-1st-2017_FINAL.indd 36 07-09-2017 10:59:33 AGENTS SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 37 Focus on innovative packaging DoubleTree by Hilton With new rail packages targeting specific segments, Pacific Travels is on Shirdi to open in Q1 2019 a growth path, claims Nasir Zaidi, Managing Partner, Pacific Travels. Hilton and DoubleTree by open, the 125-room Double- Hilton has announced the Tree by Hilton Shirdi will be TT BUREAU In the coming year, they partnerships internationally like roadshows and print signing of a management one of first global hospitality are looking at introducing and understanding the need media to present and promote agreement with Trillion Real brands in Shirdi. It is located ince its inception in new products as well. “We for newer experiences, we their products. “We work on a Estate & Properties for a new approximately four kilome- S1968, Pacific Travels has understand the growth and have meticulously created focused approach with a clear- DoubleTree by Hilton prop- tres from the famous Shirdi emerged as one of the top trends in Indian travel mar- rail itineraries on prime rail ly identified target audience erty in Maharashtra. Sched- Sai Baba Temple and is eas- B2B operators in India. Talk- ket. Also, we understand the networks like Eurail, BritRail, and have been successful so uled to open in Q1 2019, ily accessible to Sainagar ing about the company, Nasir gaining maturity of Indian etc. and the same is gaining far. Innovation and new expe- DoubleTree by Hilton Shirdi Shirdi Railway Station, the Zaidi says, “Pacific Travels travellers and we wish to add momentum. We are also of- riences are the basic ingredi- will be located at Shirdi’s his- town’s main train station, and offers diversified services products of more value to the fering scenic itineraries to ent of our packaging. Newer torical town centre, marking the soon-to-open Shirdi Air- through various companies market. We are looking at in- Harry Porter experience as and friendly destinations like Hilton’s entry into the popu- port. In addition to a banquet under its umbrella, ranging troducing and innovating new well as an experience on the Iran; and products like railway lar pilgrimage destination. hall and four meeting rooms, from visa facilitation serv- experiences, destinations Royal Scotsman,” he claims. packages and youth travel The latest addition increases hotel will have an outdoor ice for Iran and Algeria, to and products which are suit- have received very positive Hilton’s pipeline of hotels in pool, a fitness center as well securing scheduled or non- ed to our clients and facilitate They are adopting response and are doing well,” India to 19 properties. When as three restaurants. scheduled flight approvals mutual growth. Valuing our promotional techniques he asserts.

Nasir Zaidi 0DQDJLQJ3DUWQHU 3DFLÀF7UDYHOV

Understanding the need for newer experiences, we have meticulously created rail itineraries on prime rail networks like Eurail, BritRail, etc.

from Director General of Civil Aviation (DGCA).”

They also create ease of procurement of services and assure value to their part- ners and clients. “While we facilitate travel and tourism to various destinations, we also make tourism boards, airlines and other service providers understand the growing Indian market and help them in establishing their business with India successfully. Pacific Travels extends some attractive B2B and B2C rates for the UK and other parts of Europe, apart from offering attrac- tive packages to scenic Iran,” he informs.

Zaidi says they have ex- perienced a steady growth year-on-year. “It is our en- deavour to keep new and in- novative products in our port- folio. Apart from our ticketing, visa facilitation and tour busi- ness, our rail business with ticketing and passes being issued to Europe, Canada, Australia and Japan has been a phenomenal contribu- tor to growth.”

TT_September-1st-2017_FINAL.indd 37 07-09-2017 10:59:35 38 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 FAMILYALBUM Ark: At the helm of Indian cruising Ark Travels, the Preferred Sales Agent for Star Cruises in India, recently hosted its annual get-together titled ‘Big Bang Nautical Fiesta’ onboard SuperStar Gemini. More than 400 of its travel agent partners were hosted for this event who came from all over India including smaller cities like Indore, Surat, Rajkot and Karimnagar near Hyderabad.

TT_September-1st-2017_FINAL.indd 38 07-09-2017 10:59:44 HOTELS SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 39 Saying ‘I do’ with Marriott in style Marriott has launched a new programme called ‘Shaadi by Marriott’ to tap the growing Indian wedding segment. Neeraj Govil, Area Vice President–South Asia, Marriott International, elaborates on how the group’s innovative concepts and partnerships help them ace the wedding market.

reasons for that—the first is that way to grow our share of wed- ANUPRIYA BISHNOI we are looking to attract domes- ding business in India. We are now putting bridal rooms in our properties. How is Marriott tic tourists and ensure we en- Qinvolved in the dear ourselves up to them. Sec- Would this mean We have also put specialist wedding planners in our wedding segment? ondly, we are a global player Qthat you’d do away hotels. We are getting the food tasting done for a The premise behind the and the largest hotel company with the external wedding campaign ‘Shaadi by Marriott’ in the world. We are confident planners? wedding at the clients’ homes, instead of them is to show that we have our fair that if people can understand We are not doing away coming all the way to the hotel. share of the burgeoning wed- and value what we do in India, with them, we are working in ding space. This is a segment when they travel outside India, partnership with them. If a con- Neeraj Govil we have been interested in for they are likely to stay at a Mar- sumer wants to work directly $UHD9LFH3UHVLGHQW²6RXWK$VLD a very long time. There are two riott property. We see this as a with the hotel, we are more 0DUULRWW,QWHUQDWLRQDO

than happy to work with them. do your wedding at a Marriott, we are making sure these Growth story of North We are working with a lot of we will take care of your hon- hotels are designed in a way For Sanjay Sharma, Market Vice President - North India and wedding planners across India. eymoon.” We are trying to be that they facilitate movement Nepal, Marriott International, the North India market is phenom- The whole idea, from an op- a one-stop-shop for weddings, of larger groups without med- enal currently. “If there is a bit of sluggishness in terms of inbound erations perspective, is about but this is not at all about get- dling with the operations of rest tourism, it is because performance in Rajasthan has been slug- planning to be able to cater to ting rid of our partners. of the hotel. We are also keen gish. On the contrary though, Rajasthan has achieved phenom- all sorts of weddings. We are to be close to large convention enal numbers in comparison to last year because of domestic tour- now putting bridal rooms in our How strong is Marriott centres. For instance, Aerocity ism. The wedding segment has also grown in leaps and bounds properties. We have also put Qin the MICE segment? has a large convention centre from the domestic market.” He claimed that Delhi-NCR has been specialist wedding planners in A large portion of our busi- planned that makes it a great the best performing city in North India for them. “Also, Lucknow our hotels. We are getting the ness comes out of MICE. Most place to be. We are also going food tasting done for a wedding of the JW Marriott properties to open an Aloft in the same lo- is among the top markets for us. Remote locations like Jaisalmer Sanjay Sharma at the clients’ homes, instead have large banqueting spaces, cation. Growth, for us, has been have also done very well. One city that we would love to see doing 0DUNHW9LFH3UHVLGHQW of them coming all the way to both indoors and outdoors. phenomenal, despite demon- 1RUWK,QGLDDQG1HSDO0DUULRWW well is Srinagar,” he added. In terms of new additions, he revealed ,QWHUQDWLRQDO the hotel. This personalisation Even our resort locations are etisation. We have also seen a that after opening Four Points By Sheraton in Srinagar, they will be has been very well accepted by big in MICE. We understand significant amount of increase opening four more hotels by the end of the year. “We have JW Marriott coming up in Jaipur, our guests. We also launched a the value of this sector and in our weddings and are look- Fairfield in Jodhpur and Amritsar, and a Marriott in Indore,” he concluded. campaign towards the end of as we are moving ahead with ing for a double-digit growth in last year which stated, “If you designing our future hotels, this segment.

TT_September-1st-2017_FINAL.indd 39 07-09-2017 10:59:45 40 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 AWARDTALK Indians travel off the beaten track Indian travellers are maturing and seeking newer, off-beat destinations to spend their holidays. We get the opinion of our estemeed India Travel Award winners on the international destinations that are the top draw for 2017 and the trends that are ruling the roost for outbound travel from India.

TT BUREAU Best Online Travel Agency (West 2014) – EasyMyTrip Best Cruise Consolidator (West 2014) – Ark Travels Southeast Asian destinations are here to stay Bali rules Southeast Asia Keeping the key deciding factors Outbound travel segment is in mind, short-haul destinations growing undoubtedly. Old such as Sri Lanka, Thailand, destinations have not lost Malaysia, Singapore and Dubai their charm but the new ones will continue to trend among have created a lot of interest Indian travellers as they provide in the minds of the discerning more value for money, feels Indian travellers, points out Nishant Pitti, CEO and Co- Anju Tandon, CEO, Ark founder, EaseMyTrip.com. “Some Travels. She says, “Bali, in my of the emerging destinations that opinion, has seen a very high are gaining popularity include rate of growth from India. This Morocco, Oman, Cambodia, destination has picked up by Philippines, Jordan, Vietnam, word of mouth and through Seychelles, Istanbul and Athens,” says Pitti. He further informs that innovation has been the most roadshows conducted by the tourism boards and destination management companied like definingg characteristicss of EaseMyTrip and the company is planning to establish EMT Holiday Hubs in U&I Holidays and Pacto. In addition, the increase in number of flights from various hubs on all metro cities to incrincreaseea revenues from non-air products like hotels, bus reservation, tour packages Air Asia and Malindo and Singapore Airlines helped in the growth of Bali.” Tandon points and car rentals. “We aarer targeting to expand our business in Tier-II & III cities of India by opening its out that Russia, Iceland and Norway have also seen a substantial growth in popularity. franchises. We aalready have overseas branches in Bangkok, Singapore, Maldives and Dubai “We see maximum growth for ourselves in the cruise segment. We have more itineraries and will open branches in London, Hong Kong, and the United States soon,” adds Pitti. from Star Cruises now, covering almost the entire Southeast Asia,” adds Tandon.

Most TreTrendingn Personality (North 2016) – Shalini Jain Best Travel Management Company (North 2015) – Bonton Holidays SantaSanta VillageV & Ice Hotel attract Indians CroatiaCroatia as wellwell aas the Scan- Abu Dhabi gains stride in India dinaviandinavian countriescoun have Destinations like Dubai, Thai- beenbeen thethe top sellers land and Singapore have been thisthis season as the most attractive for Indian thesethes are exotic travellers for long owing to short- destinationsdes for er travel time, cheaper flights, IndianInd travel- the affordability of hotels and lers,lers points out sightseeing, feels Keyur Vora, ShaliniSh Jain, Director, Bonton Holidays. “I Director-Oper-Dir also see a lot of potential in Abu ations,atio Click- Dhabi. Attractions like the Ferrari 2Travel.in.2Tra “In- World and the Grand Mosque diandian travellers are highly sought after and it’s areare now seeking newer destinations with exotic value as their spending capacities only a matter of time before the havehave increased manifolds. But they still want the worth of their money,” says Jain. trickling number of Indian tourists increase manifolds to Abu Dhabi,” says Vohra. He informs that SheShe addsad that Iceland is one destination which will be in high demand this winter as in 2017-18, the company will be introducing a lot of series departures to all the most popular itit offers exexciting winter sports activities and other attractions like the Santa Village. “Also, destinations like Dubai, Thailand, Singapore and Mauritius. The company also looks forward to thethe Ice HotelH in Canada is getting fast sold out. We are also aggressively promoting increasing private group tours in the coming season. CrystalCrystal CruisesC and Silver Sea Cruises to the Indian market,” says Jain.

BBestest Destination Weddings & Events Travel Planner (North Fastest Growing Travel Company (North 2016) – Holidays by Sahibji 2016)2016) – Leisure and Travel World 'LUHFWÁLJKWVDLGWUDYHOWRQHZHUGHVWLQDWLRQV Croatia,Croat Jordan emerge as top sellers Though the US, the UAE, Primarily,Primarily, Indian Central Europe, Thailand, Sin- travellers prefer gapore, Malaysia, UK, Hong commoncommon destina- Kong and Macau have always tions in eevery con- been in demand among Indian tinenttinent butbut recently, travellers, this year, Bali, Rus- destinationsdestinations like sia, Greece (Athens, Mykonos, Croatia, Budapest, Santorini), Vietnam, Cambodia, Madagascar,Madagascar Bulgaria Seychelles and Sri Lanka have and JordanJordan haveh start- gained the most traction, in- eded pickingpicking up in the forms Garima Sethi, Director, IndianIndian market,mark points Holidays by Sahibji. Other pop- outout AkashdeepAk ular destinations include Reunion Island, Portugal, South Africa, East Africa, Bora Bora, New ChananaChanana, Director, Zealand and Iceland. Sethi says, “This popularity is because of greater connectivity between LeisureLeisure anda Travel World. He says, “Exploring a new place once or twice in a year isis trendingtrendi especially among the solo travellers and backpackers. Considering the India and the destinations. Further, ease in visa rules and streamlining of the visa application weatherweathe conditions in the last quarter, European market will be a little slow for the process has made it more practical and easier for Indian travellers.” She further adds that the comingcomin season. I see a demand for Vietnam, Mauritius, the Maldives, Boracay, company has already received pre-bookings for destinations like Maldives, Mauritius, Aus- CebuCeb and African countries.” Chanana adds that the company is introducing tralia, Egypt, Almaty, Tashkent, Zanzibar, Spain and Dubai. “Cruise tourism has seen growth packagespac for Jordan, Israel, Sanya; photography tours to Hoi An (Vietnam) and y-o-y and is an emerging holiday trend, owing to floating advance purchase offers and special crosscro country road trips in some European countries. offers for the Indian market from international cruise liners.” Contd. on page 42

TT_September-1st-2017_FINAL.indd 40 07-09-2017 10:59:52 TT_September-1st-2017_FINAL.indd 41 07-09-2017 10:59:57 42 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 AWARDTALK The Philippines fills India with joy

Best Business Travel Agency (South 2017) – Archana Travels Provider for Destination Weddings (North 2016) – Destination Wedding Bangkok continues to be the most popular Company, a division of Blue Moon Travels Outbound travel has become Culinary itineraries are a new trend popular and is growing at an Vietnam and Bali are popular exponential rate because there among Indians as they offer is a change in the mind set of short getaways for relaxation, people, believes Bhoja Reddy while Dubai attracts Indians Baddam, Proprietor, Archana for shopping, informs Vijay Travels. “Today, travel has be- Dadhich, Managing Director, come a part of lifestyle and a Blue Moon Travels. He further adds that Eastern Europe priority where Indians take trips has been popular for longer every three-to-four months to holidays not only because of new locations every year. The Bollywood but also because growing aspirations are comple- it suits many budgets and mented by cheap air fares and promises an exotic experience. packages now available, which “With today’s travellers sometimes are even cheaper being more curious and also than domestic travel,” says Baddam. Owing to the above, he points out that Bangkok is the most adventurous to travel to off- popular destination followed by Malaysia, Singapore and Dubai. “There are newer destinations beat destinations, new destinations are taking centre stage. These include Chile, Mongolia, also coming up like Maldives, Bali, Vietnam, Philippines and Myanmar that are gaining traction Bermuda, Finland and even South Korea. Culinary itineraries, road trips, walking tours and due to enhanced connectivity,” adds Baddam. sustainable travel are some of the trends that are fast catching on with the newer generation that wants to explore and go beyond the regular destination,” says Dadhich. BestBest LLuxuryuxury TTourour Operator (East 2017) – Jet Setters SunSun & ssanda charm Indians Best Corporate Incentive Tours Operator (South 2017) – Parry Travels SingaporeSingapore ccontinues toto rruleule ththee roost in Philippines tops chart for MICE & incentive travel termsterms of nnumberu of IIndianndian tourtouristsist visiting For MICE and incentive travel, ththee destinationdestinatio annu- Philippines is on top of the allallyy forfor both business charts this year as an in- anandd leisureleisure traveltra seg- creased number of groups pre- ment,ment, while UAE has fer to travel to this exotic desti- emergedemerge as nation, informs Laxmi Angara, thethe second Business Head-Travel, Parry mostmos popu- Travels. “The Philippines saw larlar foreign an increase in leisure as well as destinationdes MICE and incentive travel and forfor Indians, has been picking up well for the pointspoi out Tarakeshwar Singh, Director, Jet Setters. He informs that the last two years. Other destina- ttraditionallyra strong bond between India and the UK continues to flourish tions like Romania, Budapest aass many students and entrepreneurs visit the country apart from tourists. and Prague in Eastern Europe ““Moreover,Mo UK also serves as a gateway to Western Europe, and is among have also done well but largely tthehe most sought-after getaways for a significant number of Indian tourists. so for the leisure segment of BBeachea destinations are leading especially places like Costa del Sol to the travel,” says Angara. She further adds that for the upcoming months, Korea is picking up and qquieteruie Costa Brava in Spain. We sell Cote d’Azur a lot. Australian beaches cities like Hyderabad, Chennai and Bengaluru have shown maximum interest from the region. aarere also ppopular. Countryside tours, city trips and conducted tours are also gain- “We have done a few exhibition groups for Korea while Almaty too is picking up. There is a inging interest,”inter adds Singh. The company will be adding newer destinations in sizeable market for industry delegation too which is emerging for outbound segment of travel,” EuropeEurope and South Africa to its portfolio this year. says Angara.

BBestes Corporate Incentive Tour Operator (East 2015) – Entrepreneur of the year (East 2017) – Manoj Saraf AaryanAarya Leisure & Holidays CIS countries gain traction TheThe PPhilippines: Complete value for money Over the last few years, Eastern InIn 2012017,7 Philippines, European destinations such ThailandThailand,, DDubai, Maldives, as Czech Republic, Hungary, Oman and Israel have kept Slovenia have generated a lot the Indian travellers busy, of interest from the India market, bebelieveslieves SaSanjeev Mehra, points out Manoj Saraf, Man- DiDirector,rector, AaryanA Leisure aging Director, Gainwell Travel and HolidaHolidays.ys Mehra says, and Leisure. Citing the reason ““II also feel thattha Israel, Dubai, for this growth in demand, Saraf Ras Al KhaKhaimah,i Maldives, says, “Besides providing lower SrSrii LankaLanka andan Vietnam are rates than Western Europe, ssomeome of theth destinations this region also offers value-for- that will pipickc up in coming money packages, which are in- timtimes.”es.” He further feels that MyanmarMyan needs to look beyond their Australian and European markets and encourage clusive of attractions and meals.” Indian ppartnersa for leisure travel. South Korea is also an upcoming destination but it needs He further elaborates that the erstwhile Russian countries such as Kazakhstan, Uzbekistan and to workwork on its airfare if it has to be promoted in India. “We are now promoting Dubai with Turkmenistan present a lot of opportunity for budget, MICE travel and FIT travel from India. six ninightsg stay as lots of new attractions have come up in Dubai. We are also developing “Other destinations that I feel will soon emerge as popular hot spots for outbound travel from In- OOmanma for four-to-six nights as it’s a really an unexplored destination. For China, we dia include Israel, Jordan and Tanzania. At Gainwell, we have recently added Japan, Uzbekistan, hhaveav developed 14-night packages especially including The Harbin International Ice Czech Republic and Hungary as new destinations to our product portfolio. We also see a great anand Snow Sculpture Festival,” adds Mehra. potential for increase in business to Sri Lanka and Australia.”

TT_September-1st-2017_FINAL.indd 42 07-09-2017 11:00:04 NEWS SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 43 Iris Reps keen on Spotlight on Digital Influencers aggressive expansion Scheduled to take place on Day 1 of WTM London 2017, Digital Influencers’ Having completed five years this Speed Networking 2017 will be the biggest one yet, with an increased focus June, Iris Reps has grown its client on YouTubers and Instagrammers. portfolio over the years with a recent the past few years, as their the deal will provide wide- TT BUREAU power and influence continue spread media coverage, offer addition of five new clients. his year’s Digital Influenc- to grow stronger especially in maximum support to tourism Ters’ Speed Networking the travel industry. ” industry, and highlight Italy’s TT BUREAU needs. “As the market evolves will be the biggest yet, with diverse range of holidays. The so do its needs and demands. 120 digital influencers tak- Last year’s event saw Italian National Tourist Board umbai-based Iris Reps In- We have therefore tried to ing part, and an increased 400 exhibitor personnel dis- session will see participants will have two main stands Mdia has completed its five- connect the principals with focus on YouTubers and In- cuss business opportunities partake in quick-fire business at WTM London (EU2000, year milestone this June 2017 the OTAs, running campaigns stagrammers. WTM Portfo- with 110 bloggers. The event meeting with exhibitors inter- EU2070) and will share its ex- but it is not resting on its laurels. on the social media space, lio Press and PR Manager, launched in 2014 with 70 blog- ested in increasing their media hibition space with around 230 “This is just the beginning and and actively promoting our Paul Nelson, said, “The gers and expanded to 100 in exposure. Meanwhile, WTM Italian travel trade partners, in- there’s a lot more to come. We products on various travel number of digital influencers 2015, and will see 120 dig- London has announced Italy cluding regional tourism bod- have recently shifted into a new trade WhatsApp groups,” attending WTM London has ital influencers in 2017. The as its Premier Partner for this ies, hotels, travel agencies, Singh says. increased dramatically over fourth edition of the 90-minute year’s edition through which resorts and operators.

$OHÀ\D6LQJK 'LUHFWRU ,ULV5HSV The agents have slowly realised the importance of specialisation and GLYHUVLÀFDWLRQVRWKH\ are moving into the online and mobile app space now

office space and have added a few more clients to our portfolio,” says Alefiya Singh, Director, Iris Reps.

Some of the new clients that Iris Reps has signed up include VISTAdmc – Spain and Portugal, MGM Macau, Coco Collection Maldives, LN Gar- den Hotel Guangzhou, Swiss- Garden Group Malaysia, and IMT Travel Services – a DMC from Greece. The team has since been busy planning a strategy for each of these cli- ents to spread awareness for the products among the trade, getting the right sales partner and participating in road shows and trade fairs.

Speaking about the India market, Singh says, “This mar- ket is no longer predictable. There is no clear segmenta- tion in terms of B2B and B2C markets. The travellers are now more evolved and con- fident of planning their own itineraries and booking tickets as well as hotels online. The agents have slowly realised the importance of specialisa- tion and diversification so they are moving into the online and mobile app space now.” Iris Reps has also evolved along with the changing market

TT_September-1st-2017_FINAL.indd 43 07-09-2017 11:00:05 44 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 FAMILYALBUM Aussies come calling to Pune Tourism Australia hosted its annual India Travel Mission (ITM) 2017 in Pune from August 17-19, 2017. ITM provides a platform to facilitate business relationships and ensure that leisure and Business Event (BE) visitors going forward drive tourist arrivals to Australia.

TT_September-1st-2017_FINAL.indd 44 07-09-2017 11:00:18 TT_September-1st-2017_FINAL.indd 45 07-09-2017 11:00:21 46 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TECHNOLOGY MakeMyTrip logs in to Travelport With this strategic partnership, MakeMyTrip and Travelport aim to strengthen domestic and international air bookings, besides enhancing the hotel front.

distribution channels starting TT BUREAU in the second half of calendar nterGlobe Technology Quo- year 2017. Itient (ITQ), the official dis- tributor of Travelport in India, Elaborating on the part- and MakeMyTrip have forged nership, Gordon Wilson, a strategic alliance that will Travelport’s President and allow the OTA access into CEO, stated, “With this de- Travelport’s Travel Commerce velopment, we believe we are Platform. Under the agree- now the leading travel tech- ment, MakeMyTrip can ex- nology provider in India and pand the use of Travelport’s now we’ve got a partnership technology from the Ibibo with the leading OTA in the Group to their other primary market as well.

“India is a very impor- tant market for us – it has now surpassed Germany as the third largest book- ing market for air GDS, and has moved up to occupy the second spot, after the US. Our business in India has reported a 20 per cent growth in air bookings in the first six months of this year which is faster than any mar- ket, as a result of the share gains we’ve been making here, and MakeMyTrip will accelerate this differential even further.”

Deep Kalra, Found- er, Chairman and Group CEO, MakeMyTrip, said, “This is an exciting time for MakeMyTrip and we are delighted to partner with Travelport and ITQ as part of our growth strategy in the service of the travelling Indian consumer.”

Adding on, Sandeep Dwivedi, COO, ITQ, com- mented, “We were partners with Goibibo and seeing the advantages we’ve brought to the table, thanks to our state- of-the-art technology, Make- MyTrip has embraced our value. What we also value is the kind of growth MakeMyTrip has attained so far so it’s a win-win-situation for both of us. The Indian aviation market is witnessing double-digit growth which is an indication that the prospects are going to be beneficial for us so we would like to continue investing in this market.”

Travelport currently boasts a portfolio of approxi- mately 400 airlines, including the merchandised content of over half of these carriers such as fares families and ancillary products (paid seat assignments, baggage fees, priority boarding, etc).

MakeMyTrip, along with its other entities Goibibo and redBus, receives over 33 million visits via its desktop and mobile-web platforms and serves over 40 million mobile app active users each month.

TT_September-1st-2017_FINAL.indd 46 07-09-2017 11:00:23 TT_September-1st-2017_FINAL.indd 47 07-09-2017 11:00:26 48 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 NEWS Ark’s next big ‘Dream’ bash in 2018 Ark Travels has announced that it plans to host a bigger ‘Big Bang Nautical Fiesta’ next year on Dream Cruises to thank its travel partners as well as showcase Asia’s biggest luxury ship yet.

Karimnagar near Hyderabad. we have grown tremendously ters for the India market. HAZEL JAIN FROM SINGAPORE The three-night itinerary in- over the years. We had agents Explaining this, Biyani adds, rk Travels, the preferred cluded Singapore-Penang- who have done just one or two “This event was to showcase What they have to say Asales agent for Star Port Klang-Singapore. bookings with us till now. But not just the cruising experi- Cruises in India, recently after experiencing this ship, ence but also to show our Nine years ago, this man hosted its annual get togeth- Kishan Biyani, Man- I have converted them into a partners what charters can came to us and said that he er titled ‘Big Bang Nautical aging Director, Ark Travels, long-lasting partner. An agent offer. Charters deliver more Fiesta’, from August 13-16, says, “The first of these an- selling one cabin is as impor- value to customers at almost will become one of our top the same price. Next year you supporters in a year’s time. will see a lot of charters com- He has stayed true to his 7KHÀUVWRIWKHVHDQQXDOHYHQWVZKLFKZDV ing in, in co-operation with Star Cruises from Bangkok words. He has charisma, held at Lavasa, lasted for 2 days; the one held and Malaysia which will be a sincerity and lot of Michael Goh three-night itinerary.” 6HQLRU93 6DOHV this year on Gemini continued for 3 days; and determination. *HQWLQJ&UXLVH/LQHV next year, it would perhaps be for 5 days on Through this event, Ark Dream. This event is to say thank you to all Travels wanted to showcase His participation is a different experience on a whole-hearted whether it is our partners. ship that charters can of- creating policies for agents Kishan Biyani fer–multiple entertainment 0DQDJLQJ'LUHFWRU$UN7UDYHOV options such as Indian Idol or selling our products or night and DJ party at multiple training partners. Instead venues. For the forthcoming travel season, Ark Travels of picking 40 destinations will also focus on promot- Naresh Rawal 936DOHV ,QGLD6RXWK$VLD around the globe, he has ing other Star Cruises ships 5XVVLD0LGGOH(DVW 6RXWK narrowed it down to what he 2017, onboard SuperStar nual events, which was held at tant to me as the one selling like SuperStar Libra (ex-Port $IULFD 6WDU&UXLVHV Gemini. More than 400 travel Lavasa, lasted for 2 days; the 300. This is how business Klang) and SuperStar Virgo really wants to sell. partners were hosted for this one held this year on Gemini grows. When we go and meet (ex-Shanghai). event, who came from all continued for 3 days; and next agents, we don’t show them over India including smaller year, it would perhaps be for 5 the itineraries. We tell them Speaking about these ket like India. There is still a cupancy. I see 100 per cent cities like Indore, Surat, Ra- days on Dream. This event is how to sell a cruise.” products, Biyani adds, “The lot of potential for Singapore growth from India market in jkot Raipur, Nagpur, Solapur, to say thank you to all our part- flexibility that Star Cruises and Malaysia cruises for the 2018. Not double-digit, but Kolhapur, Ludhiana, Agra, ners. We started nine years Ark Travels is keen on offers is unbelievable espe- India market. Gemini is cur- triple-digit growth. This will Banaras, Aurangabad and ago and with their support doing more and more char- cially for a last-minute mar- rently doing 100 per cent oc- mostly come from MICE.” SriLankan Airlines spreads its wings SriLankan Airlines recently celebrated the launch of their new services to Coimbatore, together with Visakhapatnam and Hyderabad. With these additions, SriLankan now operates 126 flights per week to 14 cities in India. SriLankan Airlines’ Chief Commercial Officer Siva Ramachandran said the new connections would strengthen ties between both countries, promoting two way travel for leisure, business, MICE tourism, pilgrimages, health requirements and education.

TT_September-1st-2017_FINAL.indd 48 07-09-2017 11:00:31 OPPORTUNITY SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 49

TT_September-1st-2017_FINAL.indd 49 07-09-2017 11:00:33 ASSOCIATIONTALK No clarity despite GST session The educational workshop organised by TAAI with officials from the CBEC SEPTEMBER 2017 failed to clear doubts of travel agents. Hopefully, the board will include German National Tourism Delhi NCR 4-5 feedback from the trade in its report to the Ministry of Finance. Organisation roadshow German National Tourism Ahmedabad 6 Organisation roadshow HAZEL JAIN find our feet as far as GST also come down to Mumbai is concerned. Despite con- to talk to some agents re- German National Tourism Mumbai 7-8 fter repeated requests ducting multiple sessions garding this issue. Damani Organisation roadshow Afrom its members, the on GST, our members still adds that CBEC will take the IATO Convention Bhubaneswar 7-10 Travel Agents Association have no clarity. At the behest members’ inputs and present TTF Surat 8-10 of India (TAAI) reached of India Tourism, senior of- them before the Union Minis- out to the Central Board of ficials from CBEC agreed try of Finance for vetting. “It Busan International Travel Fair Busan, South Korea 8-11 Excise and Customs to conduct presentations is a long process. Until then OTOAI Convention Ras Al Khaimah 13-16 (CBEC) to get the low- for our members. But even the agents will have to try and down on Goods & Service the spokespersons could survive. The government will Czech Tourism roadshow Bengaluru 13 Tax (GST) straight from the not clarify our doubts since take it easy in the first three PATA Travel Mart Macau 13-15 horse’s mouth. The associa- Sampat Damani there is still a lot of ambigu- months of GST and hand- tion members were hopeful &KDLUPDQ:HVWHUQ5HJLRQ ity and overlapping as far as hold us until September. FICCI Global MICE Travel Mart Delhi NCR 14-16 7$$, that after attending a mul- GST for the travel industry They are giving us time for HPMF Conference Jodhpur 14-16 titude of sessions on GST is concerned.” trial and error till the picture is FHRAI Convention Bengaluru 14-16 over the last few months, Sampat Damani, Chair- clearer. Our industry is quite this one would bring some man, Western Region, TAAI, Rashmi Verma, Secre- complex with too many IITM Delhi NCR 15-17 clarity, but in vain. says, “We are still trying to tary, Ministry of Tourism, had layers,” Damani adds. Seychelles Tourism Board roadshow Delhi NCR 18 ATOAI Convention Kumarakom, Kerala 18-21 Seychelles Tourism Board roadshow Ahmedabad 20 IITM Mumbai 21-23 JATA Tourism Expo Tokyo, Japan 21-24 $'72,·VÀUVWDOOZRPHQ)DPWR5DQWKDPERUH Seychelles Tourism Board roadshow Mumbai 22 IITM Mumbai 22-24 World Routes Barcelona 23-26 Tourism Ireland roadshow Mumbai 24-26 IATA World Financial Symposium Dublin 25-28 ,7 &0$DQG&7:$VLD3DFLÀF Bangkok, Thailand 26-28 IFTM Top Resa Paris, France 26-28 Astana Leisure Astana, Kazakhstan 27-29 Tourism Ireland roadshow Delhi NCR 27-29 India Hospitality Awards Delhi NCR 29

OCTOBER 2017 ,Q D ÀUVW $VVRFLDWLRQ RI 'RPHVWLF Tour Operators of India (ADTOI) or- IATA Global Sustainable Aviation Summit Geneva 3-4 ganised an all-women Fam to Juna Spain roadshow Delhi NCR 4 Mahal, Ranthambore from Aug 18 to 20, 2017. All women ADTOI Spain roadshow Ahmedabad 5 members participated with great Skal World Congress Hyderabad 5-9 enthusiasm. “When we speak about empowering women – it’s for a better Spain roadshow Chennai 6 tomorrow. Women take a back seat UNWTO/PATA Forum on Guangxi, China 10-12 we want them to come forward and Tourism Trends and Outlook lead the industry. We plan to do many more women Fams and events like CAPA-ACTE Global Summit London, UK 11-13 photography workshops, adventure, CII Tamil Nadu Travel Mart Chennai 12-15 bird watching, etc. which we will be sharing from time to time,” said India Travel Awards West Ahmedabad 15 Reena Chopra, Chairperson Women Odisha Travel Bazaar Bhubaneshwar 15-17 Empowerment & House Cultivation for ADTOI. CITM Kunming 20-22 Madhya Pradesh Travel Mart Bhopal 27-29 Promote Iceland roadshow Mumbai 31 OBITUARY Over 17% growth in NOVEMBER 2017 Ronnie Lobo Promote Iceland roadshow Ahmedabad 1 domestic airline passengers Ronnie Lobo, Vice President Promote Iceland roadshow Delhi NCR 3 Operations at Carlson Hotels during Jan-July 2017 y-o-y South Australia roadshow Bengaluru 6-7 Worldwide passed away on August 14, 2017, at his New Passengers carried by primarily due to the end of WTM London 6-8 Delhi residence. He is survived domestic airlines during tourist season. According to South Australia roadshow Mumbai 8-10 by his wife and children. In the January to July 2017 were the On-Time Performance span of his career, Lobo worked 657.21 lakhs as against (OTP) of scheduled domes- South Australia roadshow Delhi NCR 11-12 with prominent hospitality 560.87 lakhs during the cor- tic airlines computed for four Scandinavian Tourism board roadshow Delhi NCR 14 players such as Carlson Rezidor responding period of previ- metro airports viz. Banga- Hotel Group & Taj Hotels and Scandinavian Tourism board roadshow Chennai 15 ous year thereby registering lore, Delhi, Hyderabad and Resorts. The Carlson group a growth of 17.18 per cent. Mumbai, IndiGo led with 84.6 Scandinavian Tourism board roadshow Mumbai 16 honoured him for an outstanding Vice President Operations The passenger load factor per cent followed by Go Air career achievement with its in the month of July 2017 at 78.2 per cent, Vistara at Swiss Tourism roadshow Mumbai 17 Carlson Hotels Worldwide 2011 Carlson Fellows Award. has shown declining trend 74.5 per cent and SpiceJet at For more information, contact us at: [email protected] (1950-2017) He will be deeply missed by all. compared to previous month 73.4 per cent.

TT_September-1st-2017_FINAL.indd 50 07-09-2017 11:00:36 CLIPBOARD SEPTEMBER 1ST FORTNIGHT ISSUE 2017 TRAVTALK 51

TT_September-1st-2017_FINAL.indd 51 07-09-2017 11:00:38 52 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2017 MOVEMENTS Bigbreaks.com Radisson Blu Pune Hinjewadi Delhi Pune Ashutosh Yadav has been appointed as Head-MICE at BigBreaks. Ashish Agri has been appointed as Business Head–Domestic at Pankaj Saxena has been appointed General Manager at Radisson com. With nine years of experience in Tourism (MICE), Yadav derives BigBreaks.com. Being an industry insider for over 12 years, Agri Blu Pune, Hinjewadi. Saxena was most recently GM at Country Inn & his knowledge having worked in areas of has chartered his professional career working Suites By Carlson, Mysore, and brings with him sales, operations and event management, ZLWKWKHPRVWSUROLÀFFRPSDQLHVLQWUDYHODQG 20 years of hospitality experience. He has but his true forte lies in sales. Yadav hospitality industry like Catapultt, Tamarind previously worked at Radisson Varanasi, has chartered his professional career Tours, ITC Luxury Hotels and Yatra. He Sarovar Hotels and ITC Hotels. He also working with travel companies like has worked in areas of Sales, Operations served in the Executive Committee as Vice JTB Travels, Tybros India Tours and and Event Management while his forte is President 2011-12 Hotels & Restaurant Club7 Holidays. With a passion and Sales & Marketing and Public Relations. Association of Andhra Pradesh, India. He commitment to build relationships, Teaming his encyclopaedic knowledge of has a Diploma in Business Administration Yadav has taken over responsibility to the Indian Subcontinent with a passion and and also holds a Bachelor’s degree spread BigBreaks’s footprints in the MICE commitment to build relationships, in Hotel Management from market. Agri has taken over responsibility Mangalore University. to spread BigBreaks’s footprints in the domestic market.

Le Méridien Goa, Calangute Le Méridien Gurgaon, Delhi NCR The Fern Hotels & Resorts Goa Delhi NCR Mumbai Norton Pereira has been appointed as the General Manager Le Méridien Gurgaon, Delhi NCR has appointed Sanjay Gupta as the Kevin Martis joins the Fern Hotels & Resorts as General Manager–Sales of Le Méridien Goa, Calangute. Prior to this, he was the General General Manager. Gupta joins this property after a successful stint & Marketing, West. Martis comes with over a decade of hospitality Manager at Le Méridien, Mahabaleshwar. at Le Méridien Jaipur for four years. Under his experience, with deep expertise in business With more than 19 years of experience in OHDG/H0pULGLHQ-DLSXUVLJQLÀFDQWO\JUHZ development. He has worked with hotel the hospitality industry, Pereira brings a its top-line along with guest satisfaction brands such as Meluha-The Fern and wealth of experience in handling leisure scores. Gupta has also been instrumental Rodas - Ecotel Hotels, VITS Hotels & destinations and resort properties like in establishing Le Méridien Coimbatore, Lotus Resorts, Sahara Star & Bawa Udaipur, Mahabaleshwar & Goa. He the newest hotel in India by Starwood Group of Hotels. He has done Bachelors has also worked with elite properties Hotels & Resorts and the 100th Le in Business Administration and holds a like Taj Hotels Resorts and Palaces, Méridien hotel globally for the brand. Diploma in Hotel Management & Catering Park Hyatt Goa Resort and Spa, Westin After a successful term at the Jaipur Technology and is also an alumna of Mumbai and Sheraton. Pereira holds property, Gupta is keen to St. Andrews Institute of Hotel an MBA degree in Sales and UHSOLFDWH KLV VLJQLÀFDQW Management, Mumbai. Marketing and has studied work at Le Méridien from the Institute of Hotel Gurgaon, Delhi NCR. Management, Goa.

Hyatt Regency Lucknow The Roseate Sarovar Hotels Lucknow New Delhi New Delhi Kumar Shobhan is the new General Manager of Hyatt Regency Lucknow. Roseate Hotels and Resorts, a part of Bird Hospitality has appointed Sarovar Hotels has appointed Nihar Mehta as Corporate HR Manager. Shobhan has spent more than 17 years in the hospitality industry in a Namit Agnihotri as the new Hotel Manager at The Roseate, New %DVHGRXWRI6DURYDU·VFRUSRUDWHRIÀFHLQ*XUXJUDP0HKWDZLOOEH number of remarkable roles—from Food & Delhi. In his new role, Agnihotri will be responsible looking after human resources and manage employee Beverage to Rooms and Spa and Catering. for planning and administering hotel services development policies and systems. Prior to Shobhan started his career in August 2000 DQG RSHUDWLRQV DW WKH ÁDJVKLS KRWHO joining Sarovar Hotels, Mehta had worked in as a Food & Beverage associate at Hyatt Agnihotri brings 21 years of experience in Ravi Jaipuria Corporation as Manager – HR Regency Delhi. After a brief stint outside the hospitality industry to the role. In his and has led the Human Resources Department Hyatt, he returned to serve the hotel brand previous assignments, he has held senior for the Retail Division for J Mart brand of Ravi again in December 2006. A year later, he leadership positions like General Manager at Jaipuria Corporation. Mehta has also worked was promoted to Director - Food & Beverage The Gateway Hotel Vadodra (Taj Group of at ITC Fortune Corporate Headquarters. Mehta at Hyatt Regency Delhi. Following that, Shobhan Hotels). He has also worked with is a Business Management graduate from went on to hold similar operational roles other leading hospitality chains Manipal University and holds an with Hyatt in various Indian cities before such as the ITC Group, MBA from University of Western moving to Lucknow in 2017. Starwood Hotels & Resorts, Australia and a Masters of Human and Intercontinental Hotels Resource Management from & Resorts. Monash University, Melbourne.

Jaswinder Narang, Complex General Manager, Nasir Khan, General Manager, Fariyas Resort Lonavala, Lally Matthews, Hony. Secretary, Indian Association of Sheraton Grand Pune Bund Garden Hotel and Le unwinds by walking, reading books, watching offbeat Tour Operators, has been fascinated by the travel industry Méridien Mahabaleshwar Resort & Spa enjoys travelling cinema, listening to music, going on long drives, and at ever since he was a child and visited airports with his as it offers a great opportunity to experience varied times,mes, cooking for the family. Khan says, ““II am passionate father, who was in aviation. “Luckily I came into this cultures and scrumptious local cuisine. DERXWOHDUQLQJQHZWKLQJVLQWKHÀHOGERXWOHDUQLQJQHZWKLQJVLQWKHÀHOG industry, despite the fact that I “When it comes to domestic travel, of hospitality. OOnene thing about me started my career under a CA, Mahabaleshwar in Maharashtra notot many people know is that leaving it within 6 months to is amongst my favourite. I can cook some very good start working with ITDC. I Internationally, I like Vancouver. I Indiandian kebabskebabs and cucurries.rries. started my own company also have some fond memories of Onene of my most memorable in 1989. Having been a part Egypt and Turkey. I loved travelling holidayoliday moments was when I of IATO for so many years, I to Morocco with my family,” he wasas working in Delhi and took an am able to work for and give says. Narang likes to watch movies impromptumpromptu break and drove down to back to this industry.” A sports and his all-time favourite Mumbaiumbai with my wife.” His favourite enthusiast, Matthews’ favourite include classics like holidayoliday destinations in India are holiday destination in Ben-Hur, The Sound Dehradunehradun and Dharamsala;Dharamsala; India is Kerala. “I of Music, The andnd Dubai,Dubai, Oman,Oman, and love going back Godfather, and My Parisaris ououtsidetside IndiIndia.a. to Kerala and Fair Lady. internationally, I like going to Amsterdam,” he added.

TT_September-1st-2017_FINAL.indd 52 07-09-2017 11:00:50 TT_September-1st-2017_FINAL.indd 53 07-09-2017 11:00:51 Lufthansa wings to start-ups Wolfgang Will, Senior Director, South Asia, Lufthansa Passenger Airlines, says the Indian market is very crucial. India’s growing economy and a booming aviation industry has made them launch their latest aircraft in the country and the airline is also propelling various start-ups here.

NIKHIL ANAND & NISHA VERMA We have introduced Airbus A350 on our Please tell us about the Start-up QExpo, which Lufthansa is part of. routes from Mumbai and Delhi to Mu- Lufthansa recently co-organised nich. We have Airbus A380, which is our the Start-up Expo alongside The Indus Entrepreneurs (TiE), which saw over 75 ÁDJVKLSDLUFUDIWRSHUDWLQJIURP'HOKLWR investors, 100 partners, 500 mentors and Frankfurt, and we have also introduced 250 start-ups showcasing their business. Through the Start-up Expo, Lufthansa is a new route from our Brussels Airline this bringing together all that a start-up needs \HDUZKLFKZRXOGÁ\RQWKH to be successful, be it investors, men- tors, experienced business leaders, who Brussels-Mumbai route. are there together. We are very proud to Wolfgang Will contribute to form an ecosystem, which 6HQLRU'LUHFWRU6RXWK$VLD really helps young entrepreneurs to /XIWKDQVD3DVVHQJHU$LUOLQHV showcase their business, their ideas and fuel the booming Indian economy with this initiative. as partner in this success of Are there any new routes and Indian business. Qaircraft you’re introducing in the How is the Start-up Expo Indian market? Qdifferent from last year? Lufthansa has been following We are committed to the Indian We are very excited because this Qthe path of digitalisation and market, always bringing in the best and platform is getting bigger and better. There what should we look forward to in modern aircraft here. This year, we have will be a lot of investor start-up meetings, this approach? introduced Airbus A350 on our routes a lot of opportunities for the start-ups to There are a lot of changes from Mumbai and Delhi to Munich. We exchange between themselves including coming up for us—digitalisation as well have Airbus A380, which is our flagship ideas and best practices. There would as innovation. We have declared 2017 aircraft operating from Delhi to Frankfurt, and we have introduced a new route from Brussels Airline this year, which would fly on the Brussels-Mumbai route. We are in- vesting and we are very much engaged in the booming Indian market, and we want to be part of the growth.

How has the demand from the QIndian market been? India is one of our strategic mar- kets. We know about the demographics, as well as the dynamics in India. Thus, we are looking forward to also be a part of the growth which we see happening in this country. We are very proud to be recognised as a partner in the success of Indian business. We started 8 years ago to actively take up initiatives in this area and now Lufthansa runway to suc- cess and the Start-up Expo are seen as also be a lot of job interviews, and we are as our year for digitalisation and in- one of the most important platforms for expecting more than 10,000 participants novation. We have an innovation hub SMEs and start-ups in India. coming for Start-up Expo 2017. in Berlin, which is like a little start-up factory, where a lot of ideas are com- What makes Lufthansa What would Lufthansa get by ing up. For example, we are working to Qsuccessful in India? Qbeing a part of such an event? change the possibility for passengers Our commitment to the Indian market We are very proud to partner to access reading material. Earlier, one is very strong. When you think of Lufthan- with the success of Indian business. could get a magazine and some news- sa group, then you have three things in With India being a home for us for papers on board, and now-a-days, they mind—the European carrier with a lot of more than half a century, we have ac- have a possibility to download content connectivity; over 300 connections and companied the country on this growth they want from a selection of hundred flights beyond our gateways to Europe path and to success. Actually for us, it is magazines and newspapers on their and to North America; and quality made important to be seen and recognised own device on board. in Germany with a heart of India.

TT_September-1st-2017_FINAL.indd 54 07-09-2017 11:00:54 TT_September-1st-2017_FINAL.indd 55 07-09-2017 11:00:59 Postal Reg. No.: DL(ND)-11/6044/2015-16-17; WPP No.: U(C)-178/2015-17 for posting on 1st-2nd and 16th-17th of the same month at G.P.O. New Delhi - 110001, RNI No.: 53492/1991 Date of Publication: 30-08-2017

TT_September-1st-2017_FINAL.indd 56 07-09-2017 11:01:01