Consumer Grievance Redressal Forum Northern Region, Kozhikode

CONSUMER GRIEVANCE REDRESSAL FORUM NORTHERN REGION, KOZHIKODE. (Formed under Section 42(5) of Electricity Act 2003) Vydyuthibhavan, Gandhi Road, Kozhikode -673011 Telephone Number -0495 2367820 [email protected] PRESENT BEENA GOPINATH. S : CHAIRPERSON LEKHARANI. R. : MEMBER II ROBIN PETER : MEMBER III OP No.122/2018-19 PETITIONER : Smt.Sameera K.C,Rahma Acupuncture Clinic, Ponmundam P.O, Mamupadi, Tirur,Malappuram-676106. RESPONDENTS : 1. Assistant Executive Engineer, Electrical Sub Division, Trur East,Malappuram District-676107 2. Assistant Engineer, Electrical Section, KSEB Ltd, Ponmundam, Malappuram District- 676106. ORDER Case of the Petitioner:- The petitioner, Smt.Sameera K.C, Ponmundam P.O, Tirur, Malappuram district, comes under the jurisdiction of Electrical section Ponmundam, complaints that an excess bill of Rs4237/- has been issued to her as against the usual bill which used to be in between Rs600/- and Rs1200/- The petitioner is in fact shocked at the issuance of latest bill. More over, he does not use any appliances consuming high energy. A complaint to this effect was lodged in the Electrical section Ponmundam but no action has been taken nor any representative of the licensee visited the site. The petitioner is in a strong belief that the exorbitant bill was issued based on the wrong assessment with the meter being malfunctioning. The bill issued in 10/2018 is of Rs1126/-which is also found to be fallacious. Hence it is requested to issue a befitting order/solution by replacing the defective meter at the earliest. Version by the Respondent:- The written statement filed by the AEE,Electrical Sub Division,Tirur East is as follows.- The petition is with regard to the issue of an exorbitant bill suspected to be due to faulty meter reading. The allegation of the petitioner is the bill issued is much higher than the usual one. The licensee states that the excess bill was revised as per the existing rules and the consumer is satisfied. Therefore the petitioner has decided to withdraw the petition filed. Under this circumstances, it is humbly prayed that the petition may be closed. Discussion, analysis and findi ngs :- The hearing of the case was convened on 05.12.2018 but the petitioner was not present. Having considered all the documents submitted and the deliberations during the hearing,the Forum has come to the following conclusions leading to the decision:- The petition is with regard to the issue of an exorbitant bill. The consumption is suspected to be on the basis of wrong computation. The petitioner is in full faith/has strong belief that the meter is faulty and it needs replacement. In the mean time the petitioner has submitted a letter stating that she is fully satisfied with the follow up of the licensee and thereby wishes to withdraw the petition. The Forum has meticulously examined the contents and decided to close the case. DECISION:- The petition is treated as closed. th Dated this the 18 day of Dec, 2018 Sd/- Sd/- Sd/- Robin Peter Lekharani R. Beena Gopinath. S Member III Member II Chairperson. Endt.on CGRF-NR/OP 122/2018-19 / 644/ 18 /12/2018 Forwarded to: If the petitioner is not satisfied with the above order of 1) Smt.Sameera K.C, this Forum, she is at liberty to prefer appeal before Rehna Acupuncture Clinic, State Electricity Ombudsman, Charangattu Bhavan Mamupadi, Building No.34/895,Mamangalam,Anchumana Road, Ponmundam P.O, Edapally,Kochi-682024 (Ph: 04842346488) Tirur-676106. within 30 days from the date of receipt of this order. 2) The Assistant Executive Engineer, Electrical Sub Division, KSEB Ltd, Tirur East, Malappuram, District-678014. Copy submitted to: Chief Engineer (Distribution –North ) Kozhikode. Copy to: 1. The Secretary, KSEB Ltd., Vydyuthibhavanam, Thiruvananthapuram. 2. Deputy Chief Engineer, Electrical Circle, Tirur. 3. The Executive Engineer, Forwarded Electrical Division, Tirur. Sd/- 4. The Assistant Engineer, Chairperson Electrical Section, Ponmundam, .

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