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Frontier's Network Is Engineered to Provide Maximum Capacity in Order to Handle Excess Traffic in the Event of Traffic Spikes Resulting from Emergency Situations

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Frontier's Network Is Engineered to Provide Maximum Capacity in Order to Handle Excess Traffic in the Event of Traffic Spikes Resulting from Emergency Situations Frontier’COMMUNICATIONS 9260E. Stockton Blvd Elk Grove, CA 95624 Filed Via Electronic Filing System June 18, 2019 Ms. Barbara Kunkel, Acting Executive Secretary Michigan Public Service Commission 7109 West Saginaw Highway Lansing, MI 48917 In the matter, on the Commission’s No. U-20357 Own Motion, on the Certification of ) Case Eligible Telecommunications Carriers ) Dear Ms. Kunkel: Attached is the FCC Form 481 on behalf of Frontier Communications of Michigan Inc. (‘Frontier”) for Study Area Code (SAC) 310682 that was filed with the Universal Service Administrative Company (“USAC”) on June 14, 2019 in compliance with 47 CFR § 54.313 and 47 CFR § 54.422’. Section 54.313 applies to an eligible telecommunications carrier (“ETC”) receiving high-cost federal USE support. Section 54.422 applies to ETCs receiving low-income support. Both sections require the ETC to file the annual report with the Universal Service Administrative Company. Beginning with the filing due in 2018, the Federal Communications Commission (“FCC”) made changes to the requirements. The FCC no longer requires that high-cost recipients file information regarding network outages; unfulfilled requests; the number of complaints received by an ETC per 1,000 subscribers for voice and broadband services; and pricing for voice and broadband services. The FCC Form 481 no longer includes certifications for high-cost recipients regarding service quality standards and consumer protection rules. Finally, the FCC centralized filing of the FCC Form 481 such that one filing is made with the Universal Service2Administrative Company (“USAC”) and ETCs no longer file duplicate copies of the FCC Form with the FCC. Division, this In compliance with the letter dated June 3, 2019 from the Director, Telecommunications filing also includes a certification of compliance with Service Quality Standards and Consumer Protection Rules (Formerly Line 500 on the FCC Form 481) please refer to Attachment “A”. Frontier’s certification of under section ‘See Connect America Fund. DA 18-585 paragraph 4 the Bureau grants a brief, limited waiver to all ETCs of the July 2 deadline 0MB approval of the 54.313(j) of the Commission’s rules. Generally, the Commission’s rules may be waived for good cause shown.10 Because of annual reporting modified infonnation collection remains pending, we find that special circumstances warrant grant of a limited waiver the extension of the section requirements, to provide sufficient time for filers to submit the required information, We therefore grant a two-week 54.313(j) filing deadline this year and require that ETCs submit and certify the FCC Form 481 to USAC by July 16, 2018. 2 See Connect America Fund ETC Annual Reports and Certifications, FCC 17-87 ¶15 (2018). compliance regarding the ability to function in Emergency Situations is included on Line 600 of the FCC Form 481. If you have any questions, please contact me at 916-686-3588 or [email protected]. Sincerejy( )i 7/Joe Chicoine Sr. Manager — Regulatory Affairs Attachments cc: Robert E. Stewart, Frontier Attachment A Line 510 — Description of Compliance with Service Quality Standards and Consumer Protection: The Frontier ILEC companies certify that they comply with applicable state and FCC service quality standards. Service quality metrics are monitored and reported on a monthly basis. Frontier has implemented numerous Consumer Protection measures to protect customer information from improper use and disclosure as well as to protect against fraud. For example, Frontier has implemented Customer Proprietary Network Information (policies and procedures) that are consistent with the FCC’s regulations. Frontier regularly trains employees who have access to CPNI on the rules and our procedures for securing accounts and authenticating callers. Frontier also has a comprehensive Identity Theft Protection Program (or Red Flag program) which is consistent with the FTC’s guidance on measures to detect and prevent identity theft. All employees are trained on Frontier’s Code of Business Conduct and Ethics, which requires employees to protect sensitive customer information from improper use and disclosure. Frontier also has a Data Privacy and Security policy which applies to all employees. Further, Frontier also has implemented a strict third-party qualification protocol to prevent unauthorized charges (“Cramming”) from appearing on customer’s bills. Frontier also follows a “First Call” resolution policy, which aims to resolve customer complaints about unauthorized charges in one call, without referral to any third party. In addition to the foregoing, Frontier, has implemented customary IT security measures to protect our network and customer information. Frontier certifies compliance with Michigan state consumer protection rules; Basic Local Exchange Service Customer Migration; Michigan Administrative Code R 484.81 — R 484.90. Slamming Rules; Michigan Public Service Commission order, Case No. U-11900 et al., 4/19/2009. The Michigan state consumer protection rules are available at: http://w3 .lara.state.mi.us/orrsearch/1074_2012-068LR_AdminCode.pdf http://efile.mpsc.state.mi.us/efile/docs/15782/0008.pdf Page 1 FCC Form 481 FCC Form 481 - Carrier Annual Reporting OMB Control No. 3060-0986/OMB Control No. 3060-0819 Data Collection Form July 2018 <010> Study Area Code 310682 <015> Study Area Name FRONTIER-MICHIGAN <020> Program Year 2020 <030> Contact Name: Person USAC should contact Cassandra Guinness with questions about this data <035> Contact Telephone Number: 5857774557 ext. Number of the person identified in data line <030> <039> Contact Email Address: Email of the person identified in data line <030> [email protected] Form Type 54.313 and 54.422 Page 1 Page 2 (200) Service Outage Reporting (Voice) FCC Form 481 Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819 July 2018 <010> Study Area Code 310682 <015> Study Area Name FRONTIER-MICHIGAN <020> Program Year 2020 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness 5857774557 ext. <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> [email protected] <210> For the prior calendar year, were there any reportable voice service outages? <220> <a> <b1> <b2> <b3> <b4> <c1> <c2> <d> <e> <f> <g> <h> NORS Did This Outage Reference Outage Start Outage Start Outage End Outage End Number of 911 Facilities Service Outage Affect Multiple Number Date Time Date Time Customers Affected Total Number of Affected Description (Check Study Areas Service Outage Preventative Customers (Yes / No) all that apply) (Yes / No) Resolution Procedures Page 2 Page 3 (400) Number of Complaints per 1,000 customers FCC Form 481 Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819 July 2018 <010> Study Area Code 310682 <015> Study Area Name FRONTIER-MICHIGAN <020> Program Year 2020 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness Contact Telephone Number - Number of person identified in data line <035> 5857774557 ext. <030> Contact Email Address - Email Address of person identified in data line [email protected] <039> <030> Select from the drop-down list to indicate how you would like to report <400> voice complaints (zero or greater) for voice telephony service in the prior calendar year for each service area in which you are designated an ETC for any facilities you own, operate, lease, or otherwise utilize. <410> Complaints per 1000 customers for fixed voice <420> Complaints per 1000 customers for mobile voice Page 3 Page 4 (500) Compliance With Service Quality Standards and Consumer Protection Rules FCC Form 481 Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819 July 2018 <010> Study Area Code 310682 <015> Study Area Name FRONTIER-MICHIGAN <020> Program Year 2020 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness 5857774557 ext. <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> [email protected] <515> Certify compliance with applicable minimum service standards Page 4 Page 5 (600) Functionality in Emergency Situations FCC Form 481 Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819 July 2018 <010> Study Area Code 310682 <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this dataFRONTIER-MICHIGANCassandra Guinness <035> Contact Telephone Number - Number of person identified in data2020 line <030> 5857774557 ext. <039> Contact Email Address - Email Address of person identified in data line <030> Yes <600> Certify compliance regarding ability to function in emergency [email protected] 310682MI610.pdf <610> Descriptive document for Functionality in Emergency Situations Page 5 Page 6 (800) Operating Companies FCC Form 481 Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819 July 2018 <010> Study Area Code 310682 <015> Study Area Name FRONTIER-MICHIGAN <020> Program Year 2020 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 5857774557 ext. <039> Contact Email Address - Email Address of person identified in data line <030> [email protected] <810> Reporting
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