DOCSLIB.ORG

Participant Handbook

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Participant Handbook Participant Handbook Sector Telecom Sub-Sector Service Provider Occupation Customer Service Reference ID: Tel/Q0101, Version 1.0 NSQF Level 4 Customer Care Executive (Relationship Centre) Published by All Rights Reserved, First Edition, May 2016 Printed in India at Copyright © 2016 Telecom Sector Skill Council Sector Skill Council Contact Details: Address: 2nd Floor, Plot No. 105, Sector-44, Gurgaon-122003 Haryana, India Email: [email protected] Phone: 0124-4148029/4375891 Disclaimer The information contained herein has been obtained from sources reliable to Telecom Sector Skill Council & Unifiers Social Ventures Pvt. Ltd. (TSSC & Unifiers). TSSC & Unifiers disclaim all warranties to the accuracy, completeness or adequacy of such information. TSSC & Unifiers shall have no liability for errors, omissions, or inadequacies, in the information contained herein, or for interpretations thereof. Every effort has been made to trace the owners of the copyright material included in the book. The publishers would be grateful for any omissions brought to their notice for acknowledgements in future editions of the book. No entity in TSSC & Unifiers shall be responsible for any loss whatsoever, sustained by any person who relies on this material. The material in this publication is copyrighted. No parts of this publication may be reproduced, stored or distributed in any form or by any means either on paper or electronic media, unless authorized by the TSSC & Unifiers Skilling is building a better India. If we have to move India towards development then Skill Development should be our mission. Shri Narendra Modi Prime Minister of India iii iii SSCSSC Logo Logo HeightHeight - 2 - cm 2 cm WidthWidth - - ProportionateProportionate ly scaledly scaled NSDC Logo Skill India Logo Height – Height – 1.1 0.87inch, Width inch CertificateCertificate Proportionately Width - scaled Proportionately scaled COMPLIANCECOMPLIANC TO O SSC Logo QUALIFICATIONQUALIFICA PACK A – –NATIONAL NA OCCUPATIONAL CCUPA Height 0.84 in, STANDARDSSTANDARDS Width Proportionately is ishereby hereb issued issue by b the the Skilling is building a better India. scaled TELE SECTOR S IL If we have to move India towards TELECOM SECTOR SKILL COUNCIL forfor development then Skill Development SKILLINGSK CONTENT: PARTICIPANT PARTICIPA HANDBOOK HANDB should be our mission. ComplyingComplin to to National National Occupational ccupational Standards Stanars of of Job Role/ QualificationJob Role/ Qualification Pack: ‘Customer Pack: Care ‘Customer Executive Care (Call Executive Centre)’ (Relationship QP No. ‘TEL/Q0100 Centre)’ S Level 4’ QP No. ‘TEL/Q0101 NSQF Level 4’ Shri Narendra Modi Prime Minister of India ate of Issuance: May th Date of Issuance: May 5th, 2016 Vali up to: May th Valid up to*: May 5th, 2018 uthorise ignatory (elecomAuthorised SectorSignatory kill Council) *Valid up to the next review date of the Qualification Pack or the (Telecom Sector Skill Council) *Valid ‘Valid up to up the to’ nextdate reviewmentioned date above of the (whichever Qualification is earlier) Pack or the ‘Valid up to’ date mentioned above (whichever is earlier) iv iii Acknowledgements The Telecom Sector Skill Council would like to express its gratitude to all the individuals and institutions who contributed in different ways towards the preparation of this “Participant Handbook”. Without their contribution it could not have been completed. Special thanks is extended to those who collaborated in the preparation of its different modules. Sincere appreciation is also extended to all who provided peer review for these modules. The preparation of this handbook would not have been possible without the Telecom Industry’s support. Industry feedback has been extremely encouraging from inception to conclusion and it is with their input that we have tried to bridge the skill gaps existing today in the Industry. This participant handbook is dedicated to the aspiring youth who desire to achieve special skills which will be a lifelong asset for their endeavours. v Housekeeping Attendant (Manual Cleaning) Participant Handbook Participant Handbook Table of Contents About this Book S.No Modules and Units Page No In the last five years, the growth of the Indian telecommunications sector has outpaced the overall economic growth.About This sector this is poisedbook for strong growth of about 15% in short term during 2013–17, driven by growth 1. Introduction 1 in organised retail, technological advancements, changing consumer preferences and government support. With over This1 billion Participant subscribers, Handbook India is designedthe second to largestenable telecomtraining marketfor the specificin the world. Qualification Pack(QP). Each Unit 1.1 - Objectives of the program 2 National Occupational (NOS) is covered across Unit/s. The sector currently employs over 2.08 million employees and is slated to employ more than 4.16 million employees Unit 1.2 - Tourism and hospitality sector in India 4 by 2022.Key LearningThis implies Objectives additional for thecreation specific of NOS 2.1 markmillion the jobs beginning in the nine-year of the Unit/s period. for that NOS. The symbols used in this book are described below. This Participant Handbook is designed to impart theoretical and practical skill training to students for becoming Unit 1.3 - Housekeeping services 8 a Customer….. Care Executive (Relationship Centre). Customer Care Executive (Relationship Centre) in the Telecom Unit 1.4 - Job role of a housekeeping attendant 14 industry….. is also known as Customer Service Representative/ Customer Care Associate / Showroom Executive / Customer Relationship Officer / Customer Service Executive / Store Executive / Retail Executive. 2. Performing Housekeeping Operations Manually (THC/N0209) 19 Individuals at this job provide customer service by handling, following and resolving walk-in customer’s queries, Unit 2.1 - Principles and practices of cleaning 20 requests and complaints and proactively recommend/sell organisation’s products and services. This Trainee Manual is based on Customer Care Executive (Relationship Centre) Qualification Pack (TEL/Q0101) & Unit 2.2 - Housekeeping equipment, their usage and maintenance 27 includes the following National Occupational Standards (NOSs): Unit 2.3 - Housekeeping consumables and cleaning agents 38 1. Shop/Showroom/Outlet and self-management 2. Sell, up-sell and cross-sell Unit 2.4 - PPE - personal protective equipment 43 3. Service desk and customer management Unit 2.5 - Planning and preparation for performing the assigned tasks 47 4. Monitor and analyse self-performance 3. Cleaning of Floors and areas Manually (THC/N0211) 52 5. Maintain Records and Data expertise The Key Learning Outcomes and the skills gained by the participant are defined in their respective units. Unit 3.1 - Cleaning of different types of flooring 53 Post this training, the participant will be able to handle & resolve queries of walk-in customers, sell, up-sell & cross- Unit 3.2 - Cleaning of bathroom and public restroom 65 sell organisation’s products & services. Unit 3.3 - Cleaning of kitchen and pantry 86 We hope that this participant handbook will provide a sound learning support to our young friends who want to build an attractive career in the telecom industry. 4. Cleaning of Furniture, Fixtures and Vertical Surfaces (THC/N0213) 98 Unit 4.1 - Cleaning of different types of furniture 99 Unit 4.2 - Cleaning of appliances and other fixtures 108 SymbolsSymbols Used Used Unit 4.3 - Cleaning of vertical surfaces 116 5. Maintain Area Neat and Tidy (THC/0216) 123 Unit 5.1 - Maintaining public areas neat and tidy 124 Key Learning Steps Notes Unit Outcomes Objectives 6. Collect and Dispose Waste Properly (THC/0217) 130 Unit 6.1 - Waste disposal in proper and safe way 131 Unit 6.2 - Waste segregation in proper and safe way 135 Practical Exercise Summarize vii vi vi Housekeeping Attendant (Manual Cleaning) Customer Care Executive (Relationship Centre) Table of Contents TableS.No of ModulesContents and Units Page No 1. Introduction 1 S.No. Modules and Units Page No. Unit 1.1 - Objectives of the program 2 1. Introduction 1 Unit 1.1Unit - Objectives 1.2 - Tourism of the and Program hospitality sector in India 4 3 Unit 1.2Unit - Telecom 1.3 - Housekeeping Industry services 8 5 Unit 1.3Unit - Role 1.4 of - Joba Customer role of a Carehousekeeping Executive attendant (RC) 14 9 2. Key Concepts 13 2. Performing Housekeeping Operations Manually (THC/N0209) 19 Unit 2.1 - Relationship Centre Specific Concepts 15 Unit 2.1 - Principles and practices of cleaning 20 Unit 2.2 - Customer Relationship Management (CRM) 20 Unit 2.2 - Housekeeping equipment, their usage and maintenance 27 Unit 2.3 - IT Applications 22 Unit 2.3 - Housekeeping consumables and cleaning agents 38 3. IT and Soft Skills (TEL/N0105, TEL/N0106, TEL/N0107, TEL/N0108, TEL/N0109) 25 Unit 3.1Unit - Introduction 2.4 - PPE - personal to Computer protective equipment 43 27 Unit 3.2Unit - Basics 2.5 - ofPlanning Microsoft and preparationWord for performing the assigned tasks 47 32 3.Unit 3.3 Cleaning - Basics ofof FloorsMS Excel and areas Manually (THC/N0211) 52 43 Unit 3.4 - Internet and Network 55 Unit 3.1 - Cleaning of different types of flooring 53 Unit 3.5 - Language Skills 57 Unit 3.2 - Cleaning of bathroom and public restroom 65 4. Shop/Showroom/Outlet and Self-Management (TEL/N0105) 67 Unit 3.3 - Cleaning of kitchen and pantry 86 Unit 4.1 - Morning Briefing 69 4. Cleaning of Furniture, Fixtures and Vertical Surfaces (THC/N0213) 98 Unit 4.2 - Professional
Load more

Recommended publications
  • GOOD MORNING Have Good Trading Day
    1761388888888888888 GOOD MORNING Have Good Trading Day FRIDAY Price is what you pay. Value is what you get. - Warren Buffet MARKET PLUSE MARKET PLUSE INDIAN INDICES GLOBAL INDICES NAME CMP NET CH. % NAME CMP NET CH. % SENSEX 27549 +37 +0.14 DOW 17408 +5 +0.03 NIFTY 8355 +6 +0.08 NASDAQ 5033 -10 -0.21 NIKKEI 20557 -38 -0.19 INDIAN ADR’S SYMBOL CLOSE GAIN/ LOSS % HANG SENG 24066 +47 +0.20 DRREDDY 65.90 -0.68 SGX NIFTY 8422 +19 +0.23 HDFCBANK 62.84 -0.32 ICICIBK 9.67 -1.12 WORLD COMMODITIES INFY 18.03 +1.01 FUTURE U$$ CHANGES TATAMOTOR 26.82 -2.30 CRUDE 42.10 -0.13 WIPRO 12.49 -1.26 NATURAL GAS 2.806 +0.019 GOLD 1113.0 +2.6 FII AND MF ACTIVITY SILVER 15.360 -0.039 SYMBOL In Crs. COPPER 2.3500 -0.0030 FIIs Eq (Provisional) -625.9 WORLD EVENTS FIIs Index Future -235.53 FIIs Index Options 942.95 FIIs Stock Future 192.54 US: PPI m/m FIIs Stock Options 18.73 Prelim UoM Consumer Sentiment DIIs Eq (Provisional) 545.86 UK:Construction Output m/m CURRENCY RBI RATE 13-AUG-2015 RUPEE - $ 64.9212 EURO 72.2573 YEN 10 52.1600 GBP 101.4394 TOP STORY NBCC Q1 Net Profit Up 31.3% At Rs 44 Cr Vs Rs 33.5 Cr (YoY) Total Income Up 36.7% At Rs 1,149.2 Cr Vs Rs 840.8 Cr (YoY) DLF Q1 Cons Net Profit Down 4.9% At Rs 121.5 Cr Vs Rs 127.8 Cr (YoY) Cons Revenue Up 29% At Rs 2,231 Cr Vs Rs 1,725.2 Cr (YoY) FIPB Clears 23 FDI Proposals Worth Rs 10,379 Cr.
    [Show full text]
  • Conference Ofc & Telecom Infrastructure.Qxp
    15th Edition TELECOM INFRASTRUCTURE IN INDIA A VIRTUAL CONFERENCE Growth Drivers, Emerging Business Models and Future Outlook March 18-119, 2021 30 per cent “Early Bird” discount ends on February 25, 2021 Register Now Supported by: Tower and Infrastructure Providers Association 10th Edition OFC NETWORKS IN INDIA A VIRTUAL CONFERENCE Growth Strategies, Emerging Opportunities and Market Outlook April 15-116, 2021 30 per cent “Early Bird” discount ends on March 25, 2021 Register Now Co-sponsors so far*: Organisers: *Lead and Co-sponsorship opportunities are available TELECOM INFRASTRUCTURE IN INDIA Mission z The Indian telecom infrastructure industry has demonstrated great strength and resilience in managing massive data loads during the Covid pandemic in 2020. Despite the data consumption peaking at 12 GB per user per month, the telecom networks did not fail even for a day. z The pandemic has accelerated the adoption of next-generation technologies such as automation and virtualisation, and has given a new impetus to indoor connectivity, creating a robust demand for digital infrastructure. These trends will continue to shape the sector in a post-Covid world as well, and IP-1s are geared up to seize this opportunity. z In recent years, towercos have shifted their business focus from traditional offerings to new and emerging areas such as fibre, small cells, Wi-Fi, IoT, smart poles and data centres, in a bid to become end-to-end digital infrastructure providers. This has helped towercos in strengthening their position in the evolving digital value chain, with greater participation in programmes like Digital India and the Smart Cities Mission.
    [Show full text]
  • A Study on Impact of Disruption and Consolidation in Telecom Industry on Jobs
    IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668 PP 50-55 www.iosrjournals.org A Study on Impact of Disruption And Consolidation In Telecom Industry on Jobs Mr. Madhav Durge, Dr. Aruna Deshpande, PhD Scholar ADMIFMS, Associate Professor ADMIFMS Abstract: Telecommunication companies across the world are sharpening their merger and acquisition focus as 48 per cent executives surveyed indicate that they are actively pursuing a M&A in the next 12 months, says an EY report. Sector convergence and advances in technology and digitalization are altering the telecommunications landscape globally. Some of the major factors that are driving the M&A in the telecom sector include - sector convergence, impact of digital technology on their business model and acquiring talent among others. The sector, which has been witnessing rough weather in terms of profitability due to rising competition and lower margins, has witnessed large scale lay-offs making job scenario uncertain. In the telecom industry, manpower accounts for 4-5% of the costs, but in the last few years there was no reining in of salaries. Now that expenses need to be harnessed, employees will be the first casualty. This instability in the market has affected startups as well as multinational companies which have induced anxiety in majority of employees. This study will be on the disruptions in telecom industries in India and decisions regarding their closures and merger. The study will be according to published data of this sector and the impact on their employee’s job loss. Keywords: Telecom industry, disruption, employee jobs, mergers and acquisitions I.
    [Show full text]
  • Office of the Chief Commissioner of CGST& Central Excise (Chandigarh Zone), Central Revenue Building, Sector 17-C Chandigarh
    / Office of the Chief Commissioner of Department of Excise and Taxation CGST& Central Excise Additional Town hall Building (Chandigarh Zone), Sector-17-C, UT Chandigarh Central Revenue Building, Sector 17-C Chandigarh-160017 Order 03/2017 Dated 20.12.2017 Subject: Division of Taxpayers base between the Central Government and Union Territory of Chandigarh In accordance with the guidelines issued by the GST Council Secretariat vide Circular No. 01/2017, issued vide F. No. 166/Cross Empowerment/GSTC/2017 dated 20.09.2017, with respect to the division of taxpayer base between the Central Government and Union Territory of Chandigarh to ensure single interface under GST, the State Level Committee comprising Ms. Manoranjan Kaur Virk, Chief Commissioner, Central Tax and Central Excise, Chandigarh Zone and Shri Ajit Balaji Joshi, Commissioner, Excise and Taxation Department, UT Chandigarh has hereby decided to assign the taxpayers registered in Union Territory of Chandigarh in the following manner: 1. Taxpayers with turnover above Rs l.S Crores. a) Taxpayers falling under the jurisdiction of the Centre (List of 2166 Taxpayers enclosed as Annexure- 'lA') SI. NO. Trade Name GSTIN 1 BANK OF BARODA 04AAACB1534F1ZE 2 INDIAN OVERSEAS BANK 04AAACI1223J2Z3 ---------- 2166 DASHMESH TRADING COMPANY 04AAAFD7732Q1Z7 b) Taxpayers falling under the jurisdiction of Union Territory of Chandigarh (List of 2162 Taxpayers enclosed as Annexure- 'lB') SI. NO. Trade Name GSTIN 1 IBM INDIA PRIVATE LIMITED 04AAACI4403L1ZW 2 INTERGLOBE AVIATION LIMITED 04AABCI2726B1ZA ---------- 2162 HARJINDER SINGH 04ABXPS8524P1ZK Taxpayers with Turnover less than Rs. 1.5 Crores a) Taxpayers falling under the jurisdiction of the Centre (List of 1629 Taxpayers enclosed as Annexure- '2A') 51.
    [Show full text]
  • Opening Bell
    Opening Bell July 21, 2020 Market Outlook Today’s Highlights Indian markets are likely to open in the green on the back of Results: Mahindra CIE, Bajaj Finserv, firm global cues amid positive outcomes of potential Covid- Syngene, Tata Elxsi, HUL, SBI Life, HDFC Life 19 vaccines trials. However, global news flows and earnings Insurance, Axis Bank, Bajaj Finance, outcomes of domestic companies would be key Heidelberg Cement, Hindustan Zinc, Polycab, monitorables. Himadri Specialty Chemicals Index Movement Markets Yesterday 39600 11800 . Domestic markets ended higher tracking gains in the IT 37600 sector and amid strong corporate earnings 11000 35600 . US markets ended higher led by gains in tech heavyweights 10200 and positive news flows about the Covid-19 vaccine 33600 31600 9400 8-Jul 11-Jul 14-Jul 17-Jul 20-Jul Key Developments BSE (LHS) NSE (RHS) . For Bajaj Finance, moratorium has come down from 27% C lose Previous C hg (%) MTD(%) YTD(%) P/E (1yrfwd) to 15%. Credit growth was reported at 7% YoY, down 6% S ensex 37,419 36,472 2.6 7.2 -9.3 23.1 QoQ to | 138000 crore, lowest ever in the last several Nifty 11,022 10,740 2.6 7.0 -9.4 22.4 years due to lockdown. New loan addition also slowed to 50 lakh from 60 lakh QoQ. Lower growth would impact Institutional Activity NIM negatively. NII is seen declining to | 4025 crore, down C Y18 C Y19 YTD C Y20 Yesterday Last 5 Days 15% YoY but provisions may surge to | 1500 crore (| 1940 F II (| cr) -68,503 40,893 -72,730 1,710 -1,960 crore in Q4FY20) as the management is planning to raise D II (| cr) 107,388 44,478 91,590 -1,522 -1,584 provisions for Covid and build higher PCR.
    [Show full text]
  • Arvind Jalota, Head of Projects & Carrier Business, Videocon
    Arvind Jalota, Head of Projects & Carrier Business, Videocon Telecommunications People , March 12, 2014 Arvind Jalota has over 23 years of work experience, having started out as a software professional and worked in the telecom industry for the past 15 years. In the initial eight years, he was involved in software designing and architecture, in India and internationally. In 2004, he joined Quadrant Televentures Limited (formerly known as HFCL Infotel Limited) as business head, enterprise and carrier business. Aside from achieving substantial growth in the business vertical, he managed major projects for large corporate houses. One of the successful projects was the launch of commercial VSAT services in the XC and KU bands within the stipulated period of nine months – from licence acquisition to service launch. Another was the signing of agreements with Bharat Sanchar Nigam Limited and Mahanagar Telephone Nigam Limited for IPTV services. Jalota’s next big opportunity came when HFCL Infotel was acquired by Videocon Telecommunications in 2010. He became a part of Videocon and at present is head of the carrier and enterprise business for international and domestic markets, project management and telecom infrastructure development. He was one of the core team members to be given the responsibility of undertaking Videocon’s telecom roll-out in India. Jalota identifies the roll-out of international long distance (ILD) services for Videocon as his most challenging assignment at the company. Videocon was the last entrant in the highly competitive ILD market, dominated by established players like Vodafone India, Bharti Airtel and Tata Communications. “We launched ILD services 12 months back.
    [Show full text]
  • FTTH Council Asia Pacific: Fttx Trends - 16 Country Review
    FTTH Council Asia Pacific: FTTx trends - 16 country review February 2014 Julie Kunstler Principal Analyst [email protected] 1 © Copyright Ovum. All rights reserved. Ovum is part of the Datamonitor Group. Table of Contents Section Page Section Page Methodology 3 Malaysia 84 Project Deliverables 4 New Zealand 92 Australia 5 Pakistan 106 Bangladesh 18 Philippines 118 China 27 Singapore 133 Hong Kong 37 South Korea 145 India 47 Taiwan 154 Indonesia 62 Thailand 169 Japan 75 Vietnam 182 2 © Copyright Ovum. All rights reserved. Ovum is part of the Datamonitor Group. Ovum’s Methodology Ovum conducted an independent assessment and analysis on broadband deployments with specific focus on FTTH activity in the Asia Pacific region, focusing on 16 countries: Australia, Bangladesh, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Pakistan, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. We analyzed information on the FTTH subscriber bases in each country. We developed FTTH subscriber forecasts based on deployment and investment plans and realistic implementation schedules. We also studied other types of wireline access in each country. We gathered information concerning along FTTH regulatory issues and announcements for each country. Information was gathered from reports, announcements, press releases and interviews provided by regulatory agencies, other government agencies, communications service providers, vendors and investment groups. We have developed opinions on the drivers and inhibitors of FTTH in each country as reflected in our FTTH and household penetration forecasts. We have also developed forecasts for other types of wireline broadband including DSL and cable modem. In addition, we gathered basic information concerning LTE and WiMAX for selected countries.
    [Show full text]
  • Conference Ofc & Telecom Infrastructure.Qxp
    15th Edition TELECOM INFRASTRUCTURE IN INDIA A VIRTUAL CONFERENCE Growth Drivers, Emerging Business Models and Future Outlook March 18-119, 2021 30 per cent “Early Bird” discount ends on February 25, 2021 Register Now Supported by: Tower and Infrastructure Providers Association 10th Edition OFC NETWORKS IN INDIA A VIRTUAL CONFERENCE Growth Strategies, Emerging Opportunities and Market Outlook April 15-116, 2021 30 per cent “Early Bird” discount ends on March 25, 2021 Register Now Co-sponsor so far*: Organisers: *Lead and Co-sponsorship opportunities are available TELECOM INFRASTRUCTURE IN INDIA Mission z The Indian telecom infrastructure industry has demonstrated great strength and resilience in managing massive data loads during the Covid pandemic in 2020. Despite the data consumption peaking at 12 GB per user per month, the telecom networks did not fail even for a day. z The pandemic has accelerated the adoption of next-generation technologies such as automation and virtualisation, and has given a new impetus to indoor connectivity, creating a robust demand for digital infrastructure. These trends will continue to shape the sector in a post-Covid world as well, and IP-1s are geared up to seize this opportunity. z In recent years, towercos have shifted their business focus from traditional offerings to new and emerging areas such as fibre, small cells, Wi-Fi, IoT, smart poles and data centres, in a bid to become end-to-end digital infrastructure providers. This has helped towercos in strengthening their position in the evolving digital value chain, with greater participation in programmes like Digital India and the Smart Cities Mission.
    [Show full text]
  • Annual Report 2016-17 Board of Directors Registered Office
    VIDEOCON INDUSTRIES LIMITED ANNUAL REPORT 2016-17 BOARD OF DIRECTORS REGISTERED OFFICE Venugopal N. Dhoot Chairman, Managing Director 14 K.M. Stone, Aurangabad-Paithan Road, & Chief Executive Offi cer Village: Chittegaon, Taluka: Paithan, District: Aurangabad – 431 105 (Maharashtra) Radheyshyam Agarwal Independent Director Subhash Dayama Independent Director MANUFACTURING FACILITIES Sarita Surve Independent Director 14 K.M. Stone, Aurangabad-Paithan Road, Sanjiv Kumar Sachdev Nominee – IDBI Bank Limited Village: Chittegaon, Taluka: Paithan, District: Aurangabad – 431 105 (Maharashtra) Village: Chavaj, Via Society Area, Taluka & Dist.: Bharuch – 392 002 (Gujarat) AUDITORS Vigyan Nagar Industrial Area, Opp. RIICO Offi ce, Shahjahanpur, Dist.: Alwar – 301 706 (Rajasthan) KHANDELWAL JAIN & CO. Chartered Accountants 12-B, Baldota Bhavan, 117, Maharshi Karve Road, BANKERS Opp. Churchgate Railway Station, Mumbai – 400 020 Allahabad Bank Indian Bank KADAM & CO. Andhra Bank Indian Overseas Bank Chartered Accountants Bank of Baroda Oriental Bank of Commerce “Vedant”, 8/9 Viraj Estate, Opp. Tarakpur Bus Stand, Bank of India Punjab National Bank Ahmednagar- 414 003 Bank of Maharashtra State Bank of India Canara Bank Syndicate Bank Central Bank of India The Federal Bank Limited COMPANY SECRETARY Corporation Bank UCO Bank Dena Bank Union Bank of India Mandar C. Joshi ICICI Bank Limited United Bank of India IDBI Bank Limited Vijaya Bank CONTENTS Notice .........................................................................................................................................................................
    [Show full text]
  • Bharti Airtel Limited
    Bharti Airtel Limited Instrument Amount Rated Rating Action 1 In Rs. Crore August 2016 Issuer Rating NA IrAA+ (stable) reaffirmed Term Loans 4600.0 [ICRA]AA+ (stable) reaffirmed Working Capital Limits (rated on long term 2250.0 [ICRA]AA+ (stable) reaffirmed scale) Working Capital Limits (rated on short term 250.0 [ICRA]A1+ reaffirmed scale) ICRA has reaffirmed the [ICRA]AA+ (pronounced ICRA double A plus) rating for the Rs. 4,600 crore term loans and Rs. 2,250 crore bank facilities of Bharti Airtel Limited (Bharti). The outlook on the long term rating is stable. ICRA has also reaffirmed [ICRA]A1+ (pronounced ICRA A one plus) rating for Rs. 250 crore bank limits of Bharti. Further, the issuer rating of IrAA+ (pronounced I R double A plus) with a stable outlook has also been reaffirmed. The rating reaffirmation takes into account Bharti’s established market position in the telecom industry in India (market leader with a revenue market share of 32.7% in Q1FY2017) which is also reflected in steady revenue growth (from Rs. 92,039 crore in FY2015 to Rs. 96,532 crore in FY2016), and increased penetration of data services which has resulted in an improvement in profitability indicators (operating margin of 35.4% in FY2016 as against operating margin of 34.2% in FY2015). ICRA also takes into note of the steps taken by the company to consolidate its spectrum holding through acquisition of data centric spectrum and initiatives such as sale of tower assets and operations in two African geographies, to deleverage its balance sheet.
    [Show full text]
  • IDEA Counter Comments TRAI's Consultation on 'Review Of
    01/11/2016 Gmail ­ IDEA counter comments ­ TRAI’s Consultation on ‘Review of Interconnection Usage Charges” dated the 05th Aug, 2016 Interconnection TRAI <[email protected]> IDEA counter comments ­ TRAI’s Consultation on ‘Review of Interconnection Usage Charges” dated the 05th Aug, 2016 1 message Rahul Vatts <[email protected]> Mon, Oct 31, 2016 at 11:58 PM To: Interconnection TRAI <[email protected]> Cc: Gagandeep Bajaj <[email protected]> Kind Attention: Advisor (Broadband and Policy Analysis) Dear Sir, This is with reference to the TRAI Consultaĕon Paper on “Review of Interconnect Usage Charges (IUC)” released on 05 August 2016. In this regard, we would like to first draw the Authority’s aĥenĕon to our detailed response to the consultaĕon paper on 17th October 2016, where in inter‐alia, we had I. Urged the Authority to re‐consider the consultaĕon for following reasons: A. Timing of the Consultation violates Authority’s own past decision on the issue. B. The consultation exercise is premature, as legal challenges to the 2015 Regulations are sub­ judice. C. Apparent contradiction of TRAI’s stand on Interconnect settlement principle (BAK in present Consultation) vis­a­vis earlier years’ and current consultation. D. Fallacies in Consultation Paper – Misleading and wrong conclusions drawn based on incorrect and selective statements to advocate BAK regime / reduction in IUC. E. TRAI oblivious of International Experience on Mobile Termination Charges. F. Selective and misleading representation of international markets for advocating lower Termination Charges in India. II. Recommended a Cost Oriented or Cost based termination charge for the Indian telecom market III.
    [Show full text]
  • Arvind Jalota, Head of Projects & Carrier
    Arvind Jalota, Head of Projects & Carrier Business, Videocon Telecommunications People , March 12, 2014 Arvind Jalota has over 23 years of work experience, having started out as a software professional and worked in the telecom industry for the past 15 years. In the initial eight years, he was involved in software designing and architecture, in India and internationally. In 2004, he joined Quadrant Televentures Limited (formerly known as HFCL Infotel Limited) as business head, enterprise and carrier business. Aside from achieving substantial growth in the business vertical, he managed major projects for large corporate houses. One of the successful projects was the launch of commercial VSAT services in the XC and KU bands within the stipulated period of nine months – from licence acquisition to service launch. Another was the signing of agreements with Bharat Sanchar Nigam Limited and Mahanagar Telephone Nigam Limited for IPTV services. Jalota’s next big opportunity came when HFCL Infotel was acquired by Videocon Telecommunications in 2010. He became a part of Videocon and at present is head of the carrier and enterprise business for international and domestic markets, project management and telecom infrastructure development. He was one of the core team members to be given the responsibility of undertaking Videocon’s telecom roll-out in India. Jalota identifies the roll-out of international long distance (ILD) services for Videocon as his most challenging assignment at the company. Videocon was the last entrant in the highly competitive ILD market, dominated by established players like Vodafone India, Bharti Airtel and Tata Communications. “We launched ILD services 12 months back.
    [Show full text]