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Introduction 4 MBJB Administrative Offices 6 Vision & Mission 8

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Introduction 4 MBJB Administrative Offices 6 Vision & Mission 8 CONTENTS Introduction 4 MBJB Administrative Offices 6 Vision & Mission 8 Organization Philosophy 9 Authority Areas 10 Description of The Official Insignia 12 MBJB Achievements 15 J.A.U.H.A.R.I Values 17 Customer Charter 19 Functions & Roles 24 MBJB Strategic Objectives 25 MBJB Legislative Source 26 List of MBJB By-Laws 28 Organization Chart 32 List of MBJB Personnel 34 24 Zones of MBJB Councillors 35 List of MBJB Head of Departments 38 Facts & Figures 41 Currency Taxation 2018 44 1 Mobile Counter (Kaunter Bergerak) 48 Car Park Operation 54 List of The Rivers Managed by MBJB 61 Commissioner of Building (COB) 66 Basis For Display of Bunting and Banners 69 JB Bazaar 72 Food Truck 75 Johor Bahru Visitor Centre 82 Geographical Information System Unit 84 (GIS) Grading Of Food Premises 89 Vector Unit 92 Klinik Bandaraya 94 Zon Bersih (Clean Zone) 95 Conservation Of Heritage Buildings 97 (Town Center) JB Wake Up! Car Free Day 98 Icons Initiated by MBJB 100 Public Parks 104 MBJB Disaster Operations Room 115 Local Agenda 21 119 2 Sultan Ismail Library (PSI) 122 Public Complaints Management 127 System (SISPAA) eKHIDMAT Portal 129 Traffic Info Application (iTrafik MBJB) 130 Johor Bahru City Foundation 131 MBJB Phone Directory 134 * Update to June 2018 3 INTRODUCTION The city of Johor Bahru was awarded the ‘city’ status on 1st January 1994 after meeting the conditions and criteria for the upgrade. Majlis Bandaraya Johor Bahru (MBJB) or the Johor Bahru City Council, is empowered through the Local Government Act 1976 (Act 171) and some other acts to carry out its responsibilities. The MBJB administration is led by a Mayor and is assisted by 24 Councillors appointed by the State Authority. 4 MBJB Administrative Area COVERAGE NO. STATUS YEAR AREA 12.12 sq 1933 1. km Town Board 13.85 sq 1949 km 48.99 sq 1956 Town km 2. Council 68.42 sq 1962 km Municipal 119.50 sq 3. 1971 Council km 186.00 sq 1994 km 2000 220.00 sq 4. to City Council km 2015 2016 373.18 sq to date km 5 MBJB ADMINISTRATIVE OFFICES JOHOR BAHRU CITY COUNCIL (MAIN OFFICE) AT JALAN DATO’ ONN, 80000 JOHOR BAHRU. * 12 MBJB BRANCH OFFICES : 1. JOTIC BUILDING, JALAN AYER MOLEK, JOHOR BAHRU 2. SULTAN ISMAIL LIBRARY (PSI) : - BRANCH LIBRARY (KG. MELAYU, KOMPLEKS KOMUNITI KEMPAS & PERMAS JAYA) 3. DATARAN BANDARAYA (JALAN KOLONEL WILSON) 4. LANDSCAPE OFFICE, HUTAN BANDAR 5. UTC GALLERIA@KOTARAYA BRANCH 6. JOHOR JAYA BUSINESS CENTRE BRANCH 6 7. BANDAR BARU PERMAS JAYA BRANCH 8. MUNSYI IBRAHIM BRANCH 9. TAPAK SEMAIAN, JALAN TAHANA 10. MOUNT AUSTIN (ENGINEERING DIVISION, UTC, CENTRAL STORE, ENFORCEMENT STORE) 11. MAHKAMAH BANDARAYA, LARKIN 12. ENFORCEMENT DIRECTORATE, JALAN SEGGET * MENARA MBJB at BUKIT SENYUM : UNDER CONSTRUCTION 7 VISION Johor Bahru, an International, Cultured and Sustainable City. MISSION 1. Strengthen the role of the organization as a strategic driver and facilitator for all stakeholders. 2. Ensuring the development of a city which is sustainable, prosperous and with a robust cultural identity. 3. Providing an efficient delivery system, highly credible governance, effective management of resources and innovative technology for the benefit of city residents. 8 ORGANIZATION PHILOSOPHY FRIENDLY SERVICE MBJB employees are always friendly, courteous, smiling, thoughtful, devoted and respectful in their work, providing endless effort and dedication in the interest of the public between employees and customers. SINCERITY Sincere and devoted in providing good service for the sake of the public. 9 AUTHORITY AREAS Acts - -Law enacted and approved by Parliament. Local Authority use the Act as follows : • Strait, Drainage And Building Act 1974 (Act 133) • Local Government Act, 1976 (Act 171) • Town and Country Planning Act, 1976 (Act 172) • Strata Management Act (Act 757) 10 By-Laws - By-Laws that was enacted under Local Government Act Provision of 1976 (Acts 171) Sections 102 General Jurisdictions to make By-Laws. By-Laws was enacted and confirmed by the State Government. Circulars - Circulars issued by the Federal Government and the State Government, lead by the Council. Guidelines - Guidelines are issued by the Federal Government, State Government and the Johor Bahru City Council. 11 DESCRIPTION OF THE OFFICIAL INSIGNIA MBJB Official Insignia 12 NO. ITEM MEANING SYMBOL 1. Tiger It symbolizes the courage and legitimacy of law and firmness in terms of constitutional law. 2. Moon and Symbolizes Islam as the Star official religion. 3. Gambier Represents the Leaf and economic history of Black Johor Bahru as the Pepper main producer of gambier and black pepper. 4. Circle Symbolizes the area administered by the Johor Bahru City Council. 5. Flag of Symbolizes Johor Bahru Johor as the state capital and administrative centre of Johor. 13 6. Certificate Symbolizes the Scroll importance of knowledge in developing the city of Johor Bahru. 7. Three Represents a Coloured comprehensive control Lines system to achieve excellence and ambition towards a vision. 8. Dark Blue Represents Johor Bahru Colour as an industrial centre with modern science and technology. 9. Green Symbolizes the Colour greenery and beauty of Johor Bahru city. 10. Building Represents the strong financial position of the Johor Bahru City Council and its ability to provide socioeconomic facilities. 14 MBJB ACHIEVEMENTS 1. Five (5) Star recognition in conjunction with the Special PBT Safety and Protection Award. 2. Earned the Gold Award at the Southern Region Team Excellence Mini Convention (ICC). 3. Earned the Gold Award at the Southern Region Team Excellence Convention (ICC) 2017. 4. Five (5) Star recognition in conjunction with the Financial Award (Accountability Index). 5. First Place – Parade Competition in conjunction with district level National Day celebrations. 6. Third Place (Banner Category) - Parade Competition in conjunction with district level National Day celebrations. 15 7. Recognition of Three (3) Stars and 10 Best Public Sectors (State) in conjunction with the ’Annual Productivity & Innovation Conference And Exposition (APIC)’. 8. Winner – Landscape Award in the Municipality / City category, Champion for the PBT Special Award, Runner-Up for the Neighborhood Park category (Laman Muafakat Johor - Taman Sri Intan and Third Place for the Jalan Utama and Jalan Protokol category (Jalan Kota Tinggi - Ulu Tiram) in conjunction with the Officiating Ceremony for the Johor State Landscape Day. 9. Recognition of Five (5) Stars for the Local Authorities Star Rating System (SPB - PBT). 10. First Place - Best Banner Category in Johor Bahru and Third Place - Best Banner Category in Johor, in conjunction with the 2017 Maulidur Rasul SAW Celebrations. 16 J.A.U.H.A.R.I VALUES MBJB employees need to cultivate the value of JAUHARI to create the best working culture and ecosystem to stimulate effectiveness in the organization. HONEST ( J UJUR) The honesty and sincerity when carrying out tasks is always the priority of MBJB’s employees. TRUST ( A MANAH) MBJB employees have credible features for each of the responsibilities given. BROTHERHOOD ( U KHUWAH) MBJB employees are like a big family who often tolerate and build a brotherhood for MBJB’s success. 17 VIGILANT ( H EMAT) For every job given to MBJB employees, they are required to practice caution, vigilance and thoughtfulness. ACCOUNTABILITY ( A KAUNTABILITI) MBJB employees are responsible for any action or decision they make and prepared to provide the necessary explanations as and when needed. RESPONSIVE ( R ESPONSIF) Providing immediate attention or to easily cooperate or react to a certain matter is a practice of every MBJB employee. INNOVATIVE ( I NOVATIF) MBJB employees are always encouraged to create something new to improve service quality. 18 CUSTOMER CHARTER MBJB’s customer service system always provides the best service when dealing with you by : 1. Ensuring that feedback will be given in no more than three (3) days for complaints via the short message service (sms) and not exceeding 14 days for written complaints. 2. Ensuring that service at the counter will be provided in at least 20 minutes for regular hours and 60 minutes during peak hours. 3. Ensuring business and advertising licenses for: - 3.1 Non high risk types will be given immediate results from the date the completed application is received. 19 3.2 High risk types will be given a decision within 30 days from the date the complete application is received. 4. Ensuring that all development plan applications are made at least 38 days from the date the complete application is received: - • Planning Permissions • Road Name, Building & Park Plans • External Advertising Plans • Temporary Approvals Plans • Temporary Permit Plans (show unit houses, sales offices and other temporary activities) • Transmission System Structure Plans 20 5. Ensuring that all Building Plan applications are issued at least 28 days from the date the complete application is received. 6. Ensuring that all development plan applications under the authority of the Head of Departments are officially approved at least 50 days from the date the complete application is received, which are : - • Work Plans • Road Plans & Sewerage • Drainage Plan • Streetlight Plans & Traffic Lights • Landscape Plans • Temporary Permit Plans (site office, worker’s house on construction sites, hoarding boards, project signages and other temporary components at construction sites) • Additional Changes Plan 21 7. Ensuring that all claims are settled within 14 days from the date the complete claim is received by the Department. 8. Ensuring that eligible property tax objection applications are submitted within twelve (12) weeks from the date the application is received by the Department. 9. Ensuring property tax bills are shipped to taxpayers no later than three (3) weeks after the start of each term. 10. Ensuring control services for dengue outbreaks to urban residents through fogging activities are actioned 72 hours after receiving instructions. 22 11. Ensuring social, religious and social sport development activities are conducted twice (2) a month in the Council Member zone area with the cooperation of the Residents Committee, non-governmental organizations and private sectors.
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