Connecting You to Services in Sefton www.seftoncvs.org.uk Connecting You to Services in Sefton This directory was created with the support of the following organisations: Welcome Welcome to the Sefton CVS quick All details are correct at the time guide to Connecting You to Services of printing (autumn 2017) but in Sefton. we appreciate that services and organisations go through changes, We hope this information will prove including to their contact details. to be helpful for anyone living in Also, we cannot list every service Sefton, but particularly for our older here, although there are many more residents who may want a direct and available. uncomplicated route to accessing key services, organisations and activities. We have therefore included a page in each section for the Sefton CVS In addition, our aim has been to identify Signposting Service. Just call one of a ‘person-to-person’ connection where the Signposting Service numbers for possible, recognising that not everyone help in finding the service, activity or is able or willing to use online facilities. organisation you require. We also hope that it will become a key Best wishes resource for health and social care professionals, supporting people who Nigel Bellamy want to access these types of services Deputy Chief Executive – Sefton CVS throughout Sefton. Each of the cards in this directory has a question on the front and the answer to the question on the back. There are five thematic sections, as listed on this page. Cards Section 1 1-36 Health and Social Care Cards Section 2 37-45 Community Safety Cards Section 3 46-54 Home Life Cards Section 4 55-63 Leisure and Social Activities Cards Section 5 64-76 Finance This document is available in both The supply of printed copies is limited printed and digital versions. If you therefore please pass on this printed prefer to have access to a digital guide to someone else who really version for your phone, computer needs it, if you prefer to look at it or other device please see the back electronically. cover for details of how to download a We can also supply this guide suitable file. in other formats upon request. Please call us on 0151 920 0726 for more details. Section 1 Health and Social Care Sefton CVS Signposting Service Is there an aspect of health If so contact the Sefton CVS and social care, community Signposting Service on: safety, support at home, Telephone: 0151 920 0726 ext 241 social activities or financial to be connected to services for south services that you need Sefton (Maghull, Lydiate, Litherland, some further advice and Bootle, Seaforth, Crosby, Thornton information on? and Hightown areas) or Are you unsure which Telephone: 01704 517810 services or activities would to be connected to services for north be most appropriate for you? Sefton (Formby, Ainsdale, Birkdale and Southport areas) Would you like to speak to someone about the services or activities that are available? Question Card 1 I want a new doctor – how can I change? Answer Card 1 Depending on where you live, contact: South Sefton CCG Telephone: 0151 247 7000 Email: [email protected] Southport and Formby CCG Telephone: 01704 387028 Email: [email protected] or NHS England Telephone: 0300 311 22 33 Or contact the practice you wish to change to and complete the form. Question Card 2 I’m feeling unwell but cannot easily get out to visit my GP. Who can I contact for advice? Answer Card 2 Contact your GP practice – they may be able to organise a home visit. Alternatively you can speak to the NHS 111 service for advice over the phone. Question Card 3 I am struggling at home due to an injury or disability. How do I obtain support? Answer Card 3 Ask your GP to refer you to the If you are over 65 and at risk of Community Physiotherapy Team falling and you want to increase your if you live in south Sefton, or to independence contact: the Southport and Formby Adult Active Lifestyles Therapy Team if you live in north Telephone: 0151 934 2352 Sefton. for details of how to access These teams support adults to be as support sessions. independent as possible at home and to have an improved quality of life. South Sefton Team Telephone: 0151 247 6113 Southport and Formby Team Telephone: 01704 385080 Question Card 4 I feel unwell, but don’t want to bother the GP. Who can I talk to? Answer Card 4 Your local chemist can advise Litherland Walk-In Centre and provide treatment for minor Litherland Town Hall Health Centre ailments. Ask at your local chemist Off Hatton Hill Road/Field Lane for the NHS Care At The Chemist Liverpool scheme. L21 9JN For minor illness you can visit the Telephone: 0151 475 4667 NHS Sefton Litherland Walk-In Open every day 8am to 8pm Centre without an appointment. including bank holidays. Question Card 5 I have a query, or would like more information about my medication. Who can I ask? Answer Card 5 Ask your local community pharmacy. They don’t just dispense medicines. They offer a range of health services that you may not be aware of such as a minor ailments service, screening for diabetes and high blood pressure and stop smoking services. The telephone number of your local pharmacy can be obtained from: NHS England Telephone: 0300 311 22 33 Or visit the NHS Choices website at: www.nhs.uk Question Card 6 How do I arrange an optician’s visit at home? Answer Card 6 Some opticians provide a home Or you can contact: visit service for patients who find Healthwatch Sefton it difficult to attend their premises. Freephone: 0800 206 1304 This can provide access to the Telephone: 0151 920 0726 ext 240 same offers, products and high Text: 07434 810438 standard of care available on the Email: [email protected] high street. Or visit the NHS Choices website at: Check with local opticians for www.nhs.uk availability. Question Card 7 What can I do if I have concerns about my teeth, gums or mouth? Answer Card 7 Dental checks at least once a year If you are unable to attend the dentist are vital for a healthy mouth, even if and feel you need a home visit, speak you have dentures or no teeth. to your dental practice. They can help with: For more information on dental - Bleeding or swollen gums health speak to the NHS 111 service - Bad breath or visit the NHS Choices website at - Tooth decay www.nhs.uk - Recognising the signs of oral cancer For advice on how to access dental If you need help with an urgent dental services in Sefton contact: problem call the Emergency Helpline Healthwatch Sefton on 0161 476 9651(local rate). Freephone: 0800 206 1304 To find a NHS dentist in your Telephone: 0151 920 0726 ext 240 area contact NHS England on Text: 07434 810438 Telephone: 0300 311 22 33 Email: [email protected] Question Card 8 What should I do if I have a foot problem? Answer Card 8 People with foot problems are For advice on how to access foot care eligible to receive an assessment services contact: for podiatry care. Access to the Healthwatch Sefton service is by completion of an Freephone: 0800 206 1304 application form which is available Telephone: 0151 920 0726 ext 240 from all health centres and GP Text: 07434 810438 surgeries. Email: [email protected] The podiatry service offer home visits Or visit the NHS Choices website at: for patients who are housebound www.nhs.uk but referrals must be made by a healthcare professional who can confirm that the person is unable to leave their home to receive their care. Question Card 9 I’m worried about mine or someone else’s mental health. What should I do? Answer Card 9 Discuss your concerns with a member of the medical staff at your GP practice, or any health or social support service you are in contact with. Or contact Access Sefton on 0151 955 3210 to arrange an appointment (you need to be registered with a Sefton GP). Or you can call the Mind national helpline for advice and support on Telephone: 0300 123 3393 Text: 86463 Question Card 10 What can I do for myself to help stay mentally healthy? Answer Card 10 Try using the five steps • Give to others – acts such to mental wellbeing: as volunteering at your local community centre can improve your • Connect – connect with the people mental wellbeing and help you build around you: your family, friends, new social networks. colleagues and neighbours. • Be mindful – be more aware of the • Be active – you don’t have to go to present moment, including your the gym for exercise. Find an activity thoughts and feelings. that you enjoy and make it part of your life. For advice on how to access counselling services contact: • Keep learning – learning new skills can give you a sense of Sefton CVS achievement and a new confidence. Signposting Service Telephone: 0151 920 0726 ext 241 or 01704 517810 Question Card 11 Who can I contact if I am worried about my memory, or have a diagnosis of Alzheimer’s disease or other form of dementia? Answer Card 11 You can speak to your GP about your concerns or contact: Alzheimer’s Society Services Sefton Local office: 01704 539967 National helpline: 0300 222 1122 Admiral Nursing Direct dementia helpline Telephone: 0800 888 6678 Question Card 12 Where can people diagnosed with cancer access information and support? Answer Card 12 Sefton Cancer The Macmillan Support Group Cancer Information 1 Duke Street and Support Centre Formby Drop-In sessions 10am to 4pm L37 4AL Monday to Friday Telephone: 01704 879352/ 20 Stanley Street, out of hours 01704 876613 Southport, May Logan Healthy PR9 0BY Living Centre Telephone: 01704 533024 294 Knowsley Road The Macmillan Community Bootle Navigator Service L20 5DQ Telephone: 0151 920 0726 ext 217 Telephone: 0151 922 8588 Question Card 13 How often will I be invited to NHS cancer screening programmes? Answer Card 13 Bowel cancer screening – all men Cervical screening – women aged 25 and women aged 60 to 74 will be to 49 are invited for cervical screening sent a free screening kit every two every three years, and women aged years.