Connecting You to Services in Sefton

www.seftoncvs.org.uk

Connecting You to Services in Sefton This directory was created with the support of the following organisations: Welcome Welcome to the Sefton CVS quick All details are correct at the time guide to Connecting You to Services of printing (autumn 2017) but in Sefton. we appreciate that services and organisations go through changes, We hope this information will prove including to their contact details. to be helpful for anyone living in Also, we cannot list every service Sefton, but particularly for our older here, although there are many more residents who may want a direct and available. uncomplicated route to accessing key services, organisations and activities. We have therefore included a page in each section for the Sefton CVS In addition, our aim has been to identify Signposting Service. Just call one of a ‘person-to-person’ connection where the Signposting Service numbers for possible, recognising that not everyone help in finding the service, activity or is able or willing to use online facilities. organisation you require. We also hope that it will become a key Best wishes resource for health and social care professionals, supporting people who Nigel Bellamy want to access these types of services Deputy Chief Executive – Sefton CVS throughout Sefton. Each of the cards in this directory has a question on the front and the answer to the question on the back. There are five thematic sections, as listed on this page.

Cards Section 1 1-36 Health and Social Care Cards Section 2 37-45 Community Safety Cards Section 3 46-54 Home Life Cards Section 4 55-63 Leisure and Social Activities Cards Section 5 64-76 Finance This document is available in both The supply of printed copies is limited printed and digital versions. If you therefore please pass on this printed prefer to have access to a digital guide to someone else who really version for your phone, computer needs it, if you prefer to look at it or other device please see the back electronically. cover for details of how to download a We can also supply this guide suitable file. in other formats upon request. Please call us on 0151 920 0726 for more details. Section 1 Health and Social Care Sefton CVS Signposting Service

Is there an aspect of health If so contact the Sefton CVS and social care, community Signposting Service on: safety, support at home, Telephone: 0151 920 0726 ext 241 social activities or financial to be connected to services for south services that you need Sefton (Maghull, Lydiate, Litherland, some further advice and Bootle, Seaforth, Crosby, Thornton information on? and Hightown areas) or Are you unsure which Telephone: 01704 517810 services or activities would to be connected to services for north be most appropriate for you? Sefton (Formby, Ainsdale, Birkdale and Southport areas) Would you like to speak to someone about the services or activities that are available? Question Card 1

I want a new doctor – how can I change? Answer Card 1

Depending on where you live, contact: South Sefton CCG Telephone: 0151 247 7000 Email: [email protected] Southport and Formby CCG Telephone: 01704 387028 Email: [email protected] or NHS England Telephone: 0300 311 22 33 Or contact the practice you wish to change to and complete the form. Question Card 2

I’m feeling unwell but cannot easily get out to visit my GP. Who can I contact for advice? Answer Card 2

Contact your GP practice – they may be able to organise a home visit. Alternatively you can speak to the NHS 111 service for advice over the phone. Question Card 3

I am struggling at home due to an injury or disability. How do I obtain support? Answer Card 3

Ask your GP to refer you to the If you are over 65 and at risk of Community Physiotherapy Team falling and you want to increase your if you live in south Sefton, or to independence contact: the Southport and Formby Adult Active Lifestyles Therapy Team if you live in north Telephone: 0151 934 2352 Sefton. for details of how to access These teams support adults to be as support sessions. independent as possible at home and to have an improved quality of life. South Sefton Team Telephone: 0151 247 6113 Southport and Formby Team Telephone: 01704 385080 Question Card 4

I feel unwell, but don’t want to bother the GP. Who can I talk to? Answer Card 4

Your local chemist can advise Litherland Walk-In Centre and provide treatment for minor Litherland Town Hall Health Centre ailments. Ask at your local chemist Off Hatton Hill Road/Field Lane for the NHS Care At The Chemist Liverpool scheme. L21 9JN For minor illness you can visit the Telephone: 0151 475 4667 NHS Sefton Litherland Walk-In Open every day 8am to 8pm Centre without an appointment. including bank holidays. Question Card 5

I have a query, or would like more information about my medication. Who can I ask? Answer Card 5

Ask your local community pharmacy. They don’t just dispense medicines. They offer a range of health services that you may not be aware of such as a minor ailments service, screening for diabetes and high blood pressure and stop smoking services. The telephone number of your local pharmacy can be obtained from: NHS England Telephone: 0300 311 22 33 Or visit the NHS Choices website at: www.nhs.uk Question Card 6

How do I arrange an optician’s visit at home? Answer Card 6

Some opticians provide a home Or you can contact: visit service for patients who find Healthwatch Sefton it difficult to attend their premises. Freephone: 0800 206 1304 This can provide access to the Telephone: 0151 920 0726 ext 240 same offers, products and high Text: 07434 810438 standard of care available on the Email: [email protected] high street. Or visit the NHS Choices website at: Check with local opticians for www.nhs.uk availability. Question Card 7

What can I do if I have concerns about my teeth, gums or mouth? Answer Card 7

Dental checks at least once a year If you are unable to attend the dentist are vital for a healthy mouth, even if and feel you need a home visit, speak you have dentures or no teeth. to your dental practice. They can help with: For more information on dental - Bleeding or swollen gums health speak to the NHS 111 service - Bad breath or visit the NHS Choices website at - Tooth decay www.nhs.uk - Recognising the signs of oral cancer For advice on how to access dental If you need help with an urgent dental services in Sefton contact: problem call the Emergency Helpline Healthwatch Sefton on 0161 476 9651(local rate). Freephone: 0800 206 1304 To find a NHS dentist in your Telephone: 0151 920 0726 ext 240 area contact NHS England on Text: 07434 810438 Telephone: 0300 311 22 33 Email: [email protected] Question Card 8

What should I do if I have a foot problem? Answer Card 8

People with foot problems are For advice on how to access foot care eligible to receive an assessment services contact: for podiatry care. Access to the Healthwatch Sefton service is by completion of an Freephone: 0800 206 1304 application form which is available Telephone: 0151 920 0726 ext 240 from all health centres and GP Text: 07434 810438 surgeries. Email: [email protected] The podiatry service offer home visits Or visit the NHS Choices website at: for patients who are housebound www.nhs.uk but referrals must be made by a healthcare professional who can confirm that the person is unable to leave their home to receive their care. Question Card 9

I’m worried about mine or someone else’s mental health. What should I do? Answer Card 9

Discuss your concerns with a member of the medical staff at your GP practice, or any health or social support service you are in contact with. Or contact Access Sefton on 0151 955 3210 to arrange an appointment (you need to be registered with a Sefton GP). Or you can call the Mind national helpline for advice and support on Telephone: 0300 123 3393 Text: 86463 Question Card 10

What can I do for myself to help stay mentally healthy? Answer Card 10

Try using the five steps • Give to others – acts such to mental wellbeing: as volunteering at your local community centre can improve your • Connect – connect with the people mental wellbeing and help you build around you: your family, friends, new social networks. colleagues and neighbours. • Be mindful – be more aware of the • Be active – you don’t have to go to present moment, including your the gym for exercise. Find an activity thoughts and feelings. that you enjoy and make it part of your life. For advice on how to access counselling services contact: • Keep learning – learning new skills can give you a sense of Sefton CVS achievement and a new confidence. Signposting Service Telephone: 0151 920 0726 ext 241 or 01704 517810 Question Card 11

Who can I contact if I am worried about my memory, or have a diagnosis of Alzheimer’s disease or other form of dementia? Answer Card 11

You can speak to your GP about your concerns or contact: Alzheimer’s Society Services Sefton Local office: 01704 539967 National helpline: 0300 222 1122 Admiral Nursing Direct dementia helpline Telephone: 0800 888 6678 Question Card 12

Where can people diagnosed with cancer access information and support? Answer Card 12

Sefton Cancer The Macmillan Support Group Cancer Information 1 Duke Street and Support Centre Formby Drop-In sessions 10am to 4pm L37 4AL Monday to Friday Telephone: 01704 879352/ 20 Stanley Street, out of hours 01704 876613 Southport, May Logan Healthy PR9 0BY Living Centre Telephone: 01704 533024 294 Knowsley Road The Macmillan Community Bootle Navigator Service L20 5DQ Telephone: 0151 920 0726 ext 217 Telephone: 0151 922 8588 Question Card 13

How often will I be invited to NHS cancer screening programmes? Answer Card 13

Bowel cancer screening – all men Cervical screening – women aged 25 and women aged 60 to 74 will be to 49 are invited for cervical screening sent a free screening kit every two every three years, and women aged years. People over the age of 75 can 50 to 64 every five years. Women over self-refer. For further information or to 64 can be screened if their previous request a kit please phone for free on three tests were not clear or if they Telephone: 0800 707 6060 have never been screened. Breast cancer screening – women To receive invites to attend any of the aged between 50 and 70 are invited above screening programmes you for breast screening every three years. must be registered with a GP. The breast screening programme is trialling an expansion of the screening to cover women between the ages of 47 and 73. Women over the age of 70 can self-refer by phoning their breast screening unit direct. Question Card 14

Who can I talk to about HIV issues for myself or a family member? Answer Card 14

You can discuss your concerns with your GP or: Sahir House is the HIV support, information and training centre for Merseyside. Offering a wide range of services to people living with or affected by HIV on Merseyside, HIV awareness training and up-to-date HIV information. Telephone: 0151 237 3989 Email: [email protected] or visit the website www.sahir.org.uk Question Card 15

How do I access support to stop smoking? Answer Card 15

Smokefree Sefton Telephone: 0300 100 1000 Living Well Sefton Telephone: 0300 323 0181 The Living Well Sefton team can help you to access stop smoking services. If you live in south Sefton you may also ask your GP to refer you to a Health Trainer from the Sefton CVS Reablement Team. Telephone: 0151 920 0726 ext 217 or 219 for further information. Question Card 16

I would like to improve my health and wellbeing by making small changes to my lifestyle such as: - Eating healthier food - Losing weight - Taking up some gentle exercise Who can I contact for help? Answer Card 16

Living Well Sefton If you live in south Sefton you may This is a free service open to all also ask your GP to refer you to a residents of Sefton or those registered Health Trainer from the Sefton CVS with a Sefton GP. Reablement Team. The team can help you with: Telephone: 0151 920 0726 ext 219 for - Improving your wellbeing further information. - Exercising more Active Lifestyles - Cooking and eating better For information about the Active Lifestyles Exercise Telephone: 0300 323 0181 Referral Programme. Telephone: 0151 934 2352 Question Card 17

Where can I go for advice on alcohol and drug addiction? Answer Card 17

Ambition Sefton Sefton House Provided by Mersey Care NHS Canal Street Foundation Trust to help and support Bootle the residents of Sefton who have a L20 8AH drug and alcohol problem. Telephone: 0151 944 5334 You can ask your GP, practice nurse, 8 Church Street other health professional or voluntary Southport sector agency to refer you or arrange PR9 0QT an appointment. Telephone: 01704 534759 Question Card 18

I have had a stroke – where can I go for help? Answer Card 18

Stroke Association Southport and Formby National helpline: 0303 3033 100 Information, Advice and South Sefton Information, Support Service Advice and Support Service 52 Hoghton Street Southport The Community Centre PR9 0PN Formosa Drive Liverpool Telephone: 01704 385135 L10 7LQ You can also contact The Brain Charity Telephone: 0151 305 0012/ Telephone: 0151 298 2999 0151 305 0011 Email: [email protected] Website: www.thebraincharity.org.uk Question Card 19

I have a neurological condition. Where will I find help and support for myself and my family? Answer Card 19

The Brain Charity provides emotional support, practical help and social activities to anyone with a neurological condition and to their family, friends and carers. There are hundreds of different neurological conditions including stroke, dementia, learning disability and brain injury. Telephone: 0151 298 2999 Email: [email protected] Question Card 20

I am afraid of falling at home. What can I do? Answer Card 20

If you live in south Sefton and are If you are over 65 and at risk of over 65 you can be referred by falling and you want to increase your your GP for assessment by the independence contact the Active Falls Co-ordinator. Lifestyles (Sefton) Team on: If you live in the Southport and Telephone: 0151 934 2352 for details Formby area (north Sefton) and you of how to access support sessions. are over 65, the Falls Prevention Service can offer you an assessment in your own home if you have fallen or are fearful of falling. You can contact the service directly for advice: Telephone: 01704 385077 or self-referral. 8.30am to 4.30pm Monday to Friday (excluding bank holidays) Question Card 21

What can I do to give me reassurance and remain more independent in my own home? Answer Card 21

SeftonArc – Telecare The Telecare Service can help you to live independently in your own home for longer. In an emergency you can call for help by pushing a button. Other sensors and alarms are available including falls detectors, smoke alarms, carbon monoxide detectors and flood detectors. Telephone: 0151 934 3785 Email: [email protected] Website: www.seftonarc.com Sefton Council, 209 Linacre Lane Bootle L20 6AD Question Card 22

Who do I contact if I require a wheelchair, and who do I get in touch with to arrange collection of equipment supplied to me by a therapist? Answer Card 22

If you wish to be assessed for Community permanent provision of a wheelchair Equipment Service contact your GP practice, social To arrange collection worker or health practitioner who can of unwanted equipment: make a referral to the Wheelchair Telephone: 0151 288 6208 Service. Email: equipment.service@ If you live in the Southport and sefton.gov.uk Formby area contact the Southport and Formby Wheelchair Service: Telephone: 01704 387258 Question Card 23

Who do I contact to access a range of community healh and care services in north Sefton? Answer Card 23

Lancashire Care NHS Foundation For more information on specific Trust delivers a range of community services, see other cards in this Health health services across the area, mainly and Social Care section. You may also in Southport and Formby. For more contact the following Lancashire Care details contact your local reception services: centre. Podiatry (foot care) Churchtown Telephone: 01704 387222 Telephone: 01704 387200 Pain management Formby Telephone: 01704 387235 Telephone: 01704 387210 Diabetes Southport Telephone: 01704 387270 Telephone: 01704 387220 Ainsdale Telephone: 01704 387230 Question Card 24

Who should I contact to get a regular delivery of continence products? Answer Card 24

If you feel you or someone you care for needs continence products you should contact your GP for a referral to the Continence Service. If you already use the service and need to re-order your monthly products call: Telephone: 01704 387275 or 01704 387276 For information on continence services call: Telephone: 01704 387274 Question Card 25

I am struggling at home and need advice about special equipment or adaptations – who do I contact? Answer Card 25

Sefton Health and Social Care Customer Access Team Telephone: 0151 934 3737 will arrange for an assessment of your needs. Question Card 26

Who do I contact if I am struggling at home and might need some support with washing, dressing or general help to maintain my independence? Answer Card 26

Sefton Health and Social Care Customer Access Team Telephone: 0151 934 3737 will arrange for an assessment of your needs. Question Card 27

I find cooking for myself difficult. Who can deliver ready prepared meals? Answer Card 27

For details of local hot meal deliveries For information about where to find and suppliers contact Sefton Council: local lunch clubs and other options Telephone: 0345 140 0845 for hot meals or frozen prepared meal deliveries in your area contact the Ainsdale Community Care will Sefton CVS Signposting Service. deliver hot, ready prepared meals Telephone: 0151 920 0726 ext 241 for a small charge to local residents. (Waterloo office) For more details contact: Telephone: 01704 517810 Telephone: 01704 574838 (Southport office) Question Card 28

I care for someone else. Where can I go to get some support? Answer Card 28

You can contact the Sefton Carers Centre support team for help and advice: Telephone: 0151 288 6060 (Monday to Friday 9am-4.30pm) You can also visit Sefton Carers Centre, 27-37 South Road, Waterloo L22 5PE without appointment on Monday, Tuesday and Thursday 9.30am-4.30pm Question Card 29

I have a long-term health condition. What support groups are available? Answer Card 29

Local and national support groups are available for a wide range of health conditions. For details contact: Healthwatch Sefton Freephone: 0800 206 1304 Telephone: 0151 920 0726 ext 240 Text: 07434 810438 Email: [email protected] Question Card 30

Who can I ask to speak on my behalf? Answer Card 30

For older people: Sefton Pensioners’ Advocacy Centre (SPAC) Telephone: 01704 538411 Sefton Advocacy Telephone: 01704 500500 Email: [email protected] Question Card 31

What services are available to support those who are bereaved? Answer Card 31

Access Sefton CRUSE Bereavement Care Talking Therapies Offers a telephone support service: This is a free and confidential Freephone: 0808 808 1677 service available to anyone 16+ which is available: and registered with a Sefton GP. Monday You can self-refer. 9.30am-5.30pm Telephone: 0151 955 3210 Tuesday Email: CWP.AdminAccessSefton 9.30am-8.00pm @nhs.net Wednesday 9.30am-8.00pm Or ask your GP for a referral. Thursday Samaritans 9.30am-8.00pm Freephone: 116 123 Friday open 24 hours a day 365 days a year. 9.30am-5.30pm Question Card 32

I would like to provide feedback on the health and/or social care I have received. Who should I contact? Answer Card 32

Healthwatch Sefton Freephone: 0800 206 1304 Telephone: 0151 920 0726 ext 240 Text: 07434 810438 Email: [email protected] or NHS England Telephone: 0300 311 22 33 Question Card 33

How do I get involved in shaping the health and social care services of the future? Answer Card 33

Healthwatch Sefton Freephone: 0800 206 1304 Telephone: 0151 920 0726 ext 240 Text: 07434 810438 Email: [email protected] NHS England Telephone: 0300 311 22 33 Question Card 34

How do I apply for a blue badge? Answer Card 34

You will need to complete an application form which can be obtained from any Sefton One Stop Shop: Bootle One Stop Shop 324 Stanley Road Bootle L20 3ET Southport One Stop Shop Cambridge Arcade Southport PR8 1DA Or contact Sefton Council Telephone: 0345 140 0845 Or apply direct online at: Website: www.bluebadge.direct.gov. uk/directgovapply.html Question Card 35

I am due to go into hospital and have nobody to care for my pet. Where can I find help? Answer Card 35

If you are in hospital temporarily, making a permanent move into residential care or just need some support with walking your dog, contact: Cinnamon Trust Telephone: 01736 757900 Question Card 36

I have numerous medical appointments and have difficulty attending them as I cannot drive and am not mobile enough to use public transport. Where can I get help? Answer Card 36

North West Ambulance Patient Transport Service Non-emergency transport for patients attending hospital or requiring transfer from one hospital to another, who are unable to make their own way due to medical or clinical needs. Telephone: 0800 032 3240 or 0151 261 2580 British Red Cross Transport Support Team Telephone: 01925 229740 Section 2 Community Safety Sefton CVS Signposting Service

Can I report a crime without anyone knowing it was me? Answer Card 37

Crimestoppers You can contact this service anonymously: Telephone: 0800 555 111 Twitter: @crimestoppersuk Facebook: @crimestoppers YouTube: @crimestoppersuk Question Card 38

How do I get support after being a victim of crime? Answer Card 38

Victim Support Merseyside Telephone: 0150 353 4003 This service provides general advice to people who have been the victims of a crime. Second Floor, Bridgewater Complex, Canal Street, Liverpool L20 8AH Question Card 39

How can I report unwanted callers and other rogue traders? Answer Card 39

If you wish to make a complaint about a business or trader you must contact the Citizens Advice Consumer Helpline in the first instance. Telephone: 03454 04 05 06 You can set up BT Call Protect if you are receiving unwanted calls on your phone. Telephone: 1572 to access this free service. Question Card 40

Who do I contact about a problem with anti-social behaviour? Answer Card 40

You can report anti-social behaviour to Merseyside Police by calling 101 or 999 in an emergency. Alternatively, you can report anti- social behaviour to your registered social landlord, who will also provide support and advice. Question Card 41

I think I am targeted due to my disability, race, religion, sexuality or gender. Who can I contact for advice? Answer Card 41

This could be a hate crime. Such crimes can include verbal abuse, violence, abusive calls or texts, damage to property, arson, dumping of rubbish, harassment and other behaviour. For advice and assistance please call 101 and ask to speak to Merseyside SIGMA Unit Officers. In an emergency always call 999. Stop Hate Crime Telephone: 0800 138 1625 24-hour Helpline Question Card 42

I think I might be suffering from domestic abuse. How can I get support? Answer Card 42

Independent Domestic Violence Advisors Team Telephone: 0151 934 5142 Email: [email protected] Sefton Women and Children’s Aid (SWACA) Telephone: 0151 922 8606 Text Helpline: 07779 745594 National Domestic Violence Helpline Telephone: 0808 2000 247 Question Card 43

How can I contact my local police station? Answer Card 43

Use one of the following numbers to contact the Merseyside Neighbourhood Police Teams in South, East, West and North Sefton Telephone: 0151 709 6010 or 101 Question Card 44

How can I get minor repair work carried out on my home? Answer Card 44

Sefton Helping Hands can provide Office opening hours practical assistance with some Monday-Thursday household tasks. 9am-4pm Friday To check if they can assist you please 9am-3pm contact: Sefton Helping Hands Woodend Centre Woodend Avenue Crosby Liverpool L23 2TY Telephone/Fax: 0151 932 9008 Question Card 45

I’m concerned about my own or someone else’s Sefton Council safety. Who can I contact? Answer Card 45

Concerns can be reported to Sefton Council. Telephone: 0151 934 3737 In an emergency you can call 999 at any time. Section 3 Home Life Sefton CVS Signposting Service

How can I make my home more warm and cosy? Answer Card 46

Affordable Warmth Scheme A Government scheme offering a variety of measures aimed at improving home heating and energy efficiency. Telephone: 0151 934 2222 Question Card 47

How can I get a home fire safety check and smoke alarms fitted? Answer Card 47

Merseyside Fire Safety Team Telephone: 0800 731 5958 They offer these services free if you are over 65. Question Card 48

How do I get a tradesman or gardener that I can rely on? Answer Card 48

To find a tradesperson for your area contact: TrustMark Telephone: 0333 555 1234 or the Citizen’s Advice Bureau Consumer Helpline: 03454 04 05 06 or Telephone: 03444 111 444 Question Card 49

Where can I get advice about moving to more suitable housing, or about homelessness? Answer Card 49

Sefton Housing Options Team Ground Floor, Merton House, Stanley Road, Bootle L20 3UU Monday–Thursday 10am–4pm Friday 10am–3pm Telephone: 0151 934 3541 Question Card 50

How do I contact the refuse collection service? Answer Card 50

Sefton Council Refuse Collection Telephone: 0345 140 0845 Website: www.sefton.gov.uk/2088 Question Card 51

How can I get in touch with

Sefton Council? Sefton Council Answer Card 51

Sefton Council Contact Centre Telephone: 0345 140 0845 This is the main contact number for Sefton Council and is suitable for all enquiries. Alternatively, some issues can be dealt with or reported online. Website: www.sefton.gov.uk Question Card 52

What are the emergency numbers for gas, water and electicity? Answer Card 52

National Grid - gas For gas leaks - open 24 hours a day seven days a week. Telephone: 0800 111 999 United Utilities - water Telephone: 0800 33 00 33 or 03456 723723 Electricity If you have a power cut and you are not sure who your local network operator is you can call 105 to be put through to your local provider. Question Card 53

How can I apply for a free tv licence if I’m over 75? Answer Card 53

Telephone: 0300 790 6165 You can also apply for a free TV licence online. Website: www.tvlicensing.co.uk Question Card 54

Who can help me if my circumstances mean that I am unable to feed myself or my family? Answer Card 54

South Sefton Foodbank and Southport Foodbank operate from various locations in the borough. You will need a voucher from an agency such as Sefton CVS or Citizens Advice Bureau. For more details and the locations and opening times of foodbanks contact: South Sefton Telephone: 0151 934 3055 or 0151 933 1300 Southport Telephone: 01704 544419 Section 4 Leisure and Social Activities Sefton CVS Signposting Service

How do I find out how to get more fit and healthy? Answer Card 55

To find out more about community Active Lifestyles offers a range of groups and activities in your local sports and fitness activities regardless area contact the Sefton CVS of age or ability. Signposting Service. Telephone: 0151 934 2352 Telephone: 0151 920 0726 ext 241 Living Well Sefton can advise you (Waterloo office - south Sefton) on how to get more exercise, improve Telephone: 01704 517810 your wellbeing and eat more healthily. (Southport office - north Sefton) Telephone: 0300 323 0181 Question Card 56

How can I access leisure centres across Sefton?

Leisure Centre Answer Card 56

The leisure centres across Sefton are: Contact Sefton Council on - Bootle Leisure Centre Telephone: 0345 140 0845 Telephone: 0151 330 3301 to find out more about leisure opportunities and opening hours. - Crosby Lakeside Adventure Centre Telephone: 0151 966 6868 - Dunes Splash World (Southport) Telephone: 01704 537160 - Formby Pool Telephone: 01704 879366 - Litherland Sports Park Telephone: 0151 288 6288 - Meadows (Maghull) Telephone: 0151 288 6727 - Netherton Activity Centre Telephone: 0151 525 5106 Question Card 57

Who can help me to be more physically active and meet new friends in the local community? Answer Card 57

Active Lifestyles Telephone: 0151 934 2352 Living Well Sefton Telephone: 0300 323 0181 To find out more about community groups and activities in your local area you can also contact the Sefton CVS Signposting Service. Telephone: 0151 920 0726 ext 241 (Waterloo office - south Sefton) Telephone: 01704 517810 (Southport office - north Sefton) Question Card 58

What do Sefton libraries have to offer me? Answer Card 58

- Books – standard print and large Southport print, plus talking books on tape Telephone: 0151 934 2118 and CD. All books are free for you to borrow. Children and people with Bootle a visual impairment can also take Telephone: 0151 934 5781 advantage of free reservation. Formby - DVDs and /or music CDs – for hire. Telephone: 01704 874 177 - Free computer access and Crosby freeinternet access for a maximum Telephone: 0151 257 6400 of two hours. - Story and Rhymetime for pre-school Netherton children, their parents and carers. Telephone: 0151 525 0607 To find out more about activities and Meadows (Maghull) Library opening times, as well as the Home Telephone: 0151 288 6727 Visit Library Service please contact your local library. Question Card 59

How can I join a group where I will continue to learn? Answer Card 59

If you are looking to learn something The Life Rooms new and develop your skills you can A Mersey Care service which provides find a course to suit you, enrol and a range of courses. get started with Sefton Community Learning Service. Telephone: 01704 383198 Telephone: 0151 934 4546 The University of the Third Age (U3A) organise a wide range of learning and leisure activities for those who are retired or semi-retired. For information on how to find your local U3A Group: Telephone: 0208 466 6139 Website: www.u3a.org.uk Question Card 60

Who can I contact for training to use a personal computer or laptop? Answer Card 60

3TC provides a number of free training courses to help develop computer skills. For more information contact Telephone: 0151 285 4000 Website: www.3tc4u.co.uk Question Card 61

How do I find out about local community groups and activities? Answer Card 61

To find out more about community groups and activities in your local area contact the Sefton CVS Signposting Service. Telephone: 0151 920 0726 ext 241 (Waterloo office - south Sefton) Telephone: 01704 517810 (Southport office - north Sefton) Question Card 62

I’m lonely but don’t feel confident attending new activities on my own. Where can I find support? Answer Card 62

For information about befriender To find out more about attending new services and advice on receiving activities in your local area contact the support if you are lonely or socially Sefton CVS Signposting Service. isolated, contact: Telephone: 0151 920 0726 ext 241 Age Concern (Waterloo office - south Sefton) Liverpool and Sefton Telephone: 01704 517810 Telephone: 01704 542993 (Southport office - north Sefton) Contact The Elderly Telephone: 0800 716543 Independent Age Telephone: 0800 319 6789 Silverline Telephone: 0800 4 70 80 90 Question Card 63

How can I find out the times of my local buses or trains? Answer Card 63

Ring Traveline for up-to-date information on all local and national buses, trains and the Mersey Ferries. Telephone: 0871 200 2233 (calls charged at 12p per minute) Open 7am-8pm Monday-Friday and 8am-10pm Saturdays, Sundays and bank holidays. Merseytravel Telephone: 0151 227 5181 or the Merseytravel Timetable Information Line on Telephone: 0151 236 7676 Website: www.merseytravel.gov.uk Section 5 Finance Sefton CVS Signposting Service

I want to know more about direct payments. Where can I get information? Answer Card 64

A direct payment is a cash payment that allows you to organise care services yourself, enabling you to choose the most appropriate services. Sefton Direct Payments Team are based at Sefton Carers Centre, 27 – 37 South Road, Waterloo L22 5PE Telephone: 0151 288 6060 Email: [email protected] Question Card 65

Where can I check that I am getting all the benefits I am entitled to? Answer Card 65

Sefton Citizen’s Sefton Pensioners’ Advice Bureau Advocacy Centre Telephone: 0344 493 0012 Telephone: 01704 538411 St Leonard’s Youth and Royal British Legion Community Centre Telephone: 0808 802 8080 Peel Road, Bootle SSAFA Telephone: 0151 933 1300 (Armed Forces Charity) Age UK Advice Telephone: 0800 731 4880 Telephone: 0800 6781174 Universal Credit Helpline Welfare Rights Advisory Telephone: 0345 600 0723 Service (Sefton Council) Textphone: 0345 600 0743 Telephone: 0151 934 3660 Monday to Friday 8am to 6pm Question Card 66

What benefits are available for people who care for someone? Answer Card 66

For information and advice, or to make a claim, contact the Carers Allowance Unit. Telephone: 0345 608 4321 Alternatively visit: Website: www.gov.uk/carers- allowance/how-to-claim Contact Sefton Carers Centre for help and advice. Telephone: 0151 288 6060 Website: www.sefton-carers.org.uk Question Card 67

What benefits are available for people who have disabilities? Answer Card 67

Personal Independence Payment To make a claim contact the PIP Claimline. Telephone: 0800 917 2222 Alternatively visit: Website: www.gov.uk/pip Attendance Allowance To make a claim or for information and advice contact: Telephone: 0345 605 6055 Alternatively visit: Website: www.gov.uk/ attendance-allowance/overview Question Card 68

How do I find out about the state pension? Answer Card 68

For general help and advice contact the Pension Service: Telephone: 0345 606 0265 To obtain a State Pension Statement contact: Telephone: 0345 300 0168 To claim State Pension contact: Telephone: 0800 731 7898 Alternatively visit: Website: www.gov.uk/ claim-state-pension-online Question Card 69

Where can I get help around my personal or workplace pension? Answer Card 69

The Money Advice Service Call for free and impartial money advice. Telephone: 0800 138 7777 (calls are free) Monday to Friday 8am-8pm Saturday 9am-1pm Sunday and bank holidays closed Website: www.moneyadviceservice.org.uk Question Card 70

How do I claim Pension Credit? Answer Card 70

To claim Pension Credit contact the Pension Credit Claim Line: Telephone: 0800 99 1234 Alternatively visit: Website: www.gov.uk/pension-credit For more information about Pension Credit contact the Pension Service: Telephone: 0345 606 0265 Question Card 71

Do I have to pay for prescriptions, dental services or eye tests? Answer Card 71

You are entitled to free NHS - pregnant or you’ve had a baby prescriptions or eye tests if you are: within the 12 months before - under 16 or over 60 (or aged 16 to treatment starts 18 and in full-time education) - on Income Support or other - have a medical condition which qualifying benefits or tax credits qualifies for an exemption - staying in an NHS hospital and the - on Income Support hospital dentist carries out your treatment - receive other qualifying benefits or tax credits For more information contact NHS England: You are entitled to free dental Telephone: 0300 311 2233 treatment if, when your treatment starts, you are: If you are required to pay for - under 18 (or under 19 and in NHS prescriptions, eye tests or full-time education) dental treatment contact the Help with Health Costs Helpline: Telephone: 0300 330 1343 Question Card 72

How do I find out about winter fuel payments? Answer Card 72

Winter Fuel Payment Centre The centre accepts telephone claims from people who are eligible to receive Winter Fuel Payment for the first time. You can ask the centre to send you an application form by post if you don’t want to claim by telephone. Telephone: 0345 915 1515 Monday to Friday 8am-6pm Website: www.nidirect.gov.uk/ contacts/contacts-az/winter-fuel- payment-centre Question Card 73

How do I find out if I am entitled to help with my housing or council tax costs? Answer Card 73

Sefton Council Telephone: 0345 140 0845 and book an appointment with one of their advisors who will help you complete an application form over the telephone. Or call in at one of the Sefton One Stop Shop offices (open Monday to Friday 9am-5pm): - Bootle One Stop Shop, 324-342 Stanley Road, Bootle L20 6ET - Southport One Stop Shop, Cambridge Arcade, Southport PR9 1DA Question Card 74

Where can I access safe and affordable lending and savings schemes? Answer Card 74

Credit unions provide a range of Loan sharks offer illegal loans at local financial services including extremely high cost. Because they are savings, savings-based lending not registered, loan sharks operate and, in some circumstances, outside the law. instant loans. You can report a loan shark Sefton Credit Union Ltd in confidence to an Illegal Money Bootle Office: 0151 363 7300 Lending Team. Town Hall, Oriel Road, Telephone: 0300 555 2222 Bootle L20 7AE Email: reportaloanshark@ Crosby Office: 0151 363 7299 stoploansharks.gov.uk 73 Liverpool Road, Crosby L23 5SE Website: www.seftoncreditunion.org Question Card 75

I am struggling to pay my bills and debts. Where can I go for help? Answer Card 75

Citizens Advice Sefton Emergency Limited Telephone: 0344 493 0012 Assistance Scheme (ELAS) St Leonard’s Youth and This Sefton scheme is available to support local residents who are Community Centre experiencing severe hardship, a Peel Road, Bootle L20 4RW disaster or an emergency on a one-off Telephone: 0151 933 3897 basis. For further information contact Money Advice Service Sefton Council on: Telephone: 0800 138 7777 Telephone: 0151 934 3377 Southport Debt Centre Telephone: 0800 328 0006 Question Card 76

Who can help me get ready for employment and find a job? CV Answer Card 76

The Sefton@Work service exists Southport Office to provide high quality information, Sefton Council, Economy and advice and guidance to Sefton Tourism, Dept of Built Environment, residents aged 16 plus. The service is The Promenade Office, Southport free of charge. PR9 0DZ Bootle Office Telephone: 0151 934 2759 286-288 Stanley Road, Freepost address Bootle L20 3ER Sefton@Work Telephone: 0151 934 2610 FREEPOST NAT 19351 The Life Rooms A Mersey Care service which helps people to find employment. Telephone: 01704 383198 Updates and amendments Inevitably over time there will be amendments to the contact details of the organisations included in this document. Please use this card to make a note of any changes as you come across them. We would also appreciate it if you would let us know about any updated information. Please ring 0151 920 0726.

Card No. Updated Details Card No. Updated Details Index

Contact Telephone - If blank, see the relevant card for details. Card No.

3tc (Computer Training) 0151 285 4000 60

Access Sefton 0151 955 3210 9, 31

Active Lifestyles (Sefton) 0151 934 2352 3, 16

Adaptations to the Home 0151 934 3737 25

Admiral Nursing 0800 888 6678 11

Advocacy Services 01704 538411 / 01704 50050 30

Affordable Warmth Scheme 0151 934 2222 46

Age Concern Liverpool and Sefton 01704 542993 62

Age UK Advice 0800 678 1174 65

Ainsdale Community Care 01704 574838 27

Alcohol Addiction Services 0151 944 5334 / 01704 534759 17

Alzheimer’s Society 01704 539 967 / 0300 222 1122 11 Contact Telephone - If blank, see the relevant card for details. Card No.

Ambition Sefton 0151 944 5334 / 01704 534759 17

Anti-Social Behaviour 40

Approved Tradespeople 48

Armed Forces Support 0808 8028080 / 0800 7314880 65

Attendance Allowance 0345 6056055 67

Benefits Advice 65, 66, 67

Bereavement Support 31

Blue Badges 0345 140 0845 34

Brain Charity 0151 298 2999 18,19

British Red Cross Transport Support Team 01925 229 740 36

BT Call Protect 1572 39

Cancer Screening Programmes 13

Cancer Support 12 Contact Telephone - If blank, see the relevant card for details. Card No.

Cancer Support Group (Sefton) 01704 879352 12

Carers Centre (Sefton) 0151 288 6060 28, 64, 66

Carers Support 28

CCG – South Sefton 0151 247 7000 1

CCG – Southport and Formby 01704 387028 1

Chemists and Pharmacies 5

Cinnamon Trust 01736 757900 35

Citizens Advice 0344 493 0012 65, 75

Citizens Advice Consumer Helpline 03454 04 05 06 39, 48

Community Learning Service 0151 934 4546 59 Community Physiotherapy Services 01704 385080 3 Southport and Formby Team Community Physiotherapy Services 0151 247 6113 3 South Sefton Team Computer Training 60 Contact Telephone - If blank, see the relevant card for details. Card No.

Continence Service 24

Council Tax 73

Credit Unions 74

Crime Reporting 37, 38

CrimeStoppers 0800 555 111 37

CRUSE Bereavement Care 0808 808 1677 31

Debt Advice 75

Debt Centre (Southport) 0800 328 0006 75

Dementia Support 11

Dental Services 7

Diabetes Advice/Support 23

Direct Payments 0151 288 6060 64

Domestic Abuse 42 Contact Telephone - If blank, see the relevant card for details. Card No.

Domestic Violence Advisors Team 0151 934 5142 42

Domestic Violence Helpline 0808 2000 247 42

Drug Addiction Services 17

Electrical Power Cut 105 52

Emergency Limited Assistance Scheme 0151 934 3377 75

Employment Support 76

Equipment (NHS) 22

Falls Prevention Service 01704 385077 20

Falls Support 20, 21

Fire Safety Advice 47

Foodbanks 54

Footcare (Podiatry) 8, 23

Gas Emergencies 0800 111 999 52

GP Home Visits 2 Contact Telephone - If blank, see the relevant card for details. Card No.

Hate Crime 41

Health Trainers (Reablement) Service 0151 920 0726 Ext 219 16 6, 7, 8, 29, Healthwatch Sefton 0800 2061304 / 0151 920 0726 Ext 240 32, 33 HIV Support 14

Homelessness Support 49

Hospital Transport 36

Household Repairs 44

Housing Advice 49

Housing Options Team 0151 934 3541 49

Independence at Home 21, 26

Lancashire Care NHS Foundation Trust 23

Leisure Centres 56

Libraries 58 Contact Telephone - If blank, see the relevant card for details. Card No.

Life Rooms 01704 383198 59, 76 15, 16, Living Well Sefton 0300 323 0181 55, 57 Loan Sharks Advice 0300 555 2222 74

Lunch Clubs 27

MacMillan Cancer Support Centre 01704 533024 12

Macmillan Community Navigator Service 0151 920 0726 ext 217 12

May Logan Healthy Living Centre 0151 922 8588 12

Meals (Delivery Services) and Lunch Clubs 27

Medicines 5

Mental Health Support 0151 955 3210 9, 10

Merseyside Fire Safety Team 0800 731 5958 47

MIND National Helpline 0300 123 3393 9

Money Advice Service 0800 138 7777 69, 75 Contact Telephone - If blank, see the relevant card for details. Card No.

Neurological Support 19

NHS 111 111 2

NHS England 0300 311 2233 1, 5, 7, 71 North West Ambulance Patient 0800 03240 / 0151 261 2580 36 Transport Service Opticians 6

Pain Management 23

Pension (Personal or Workplace) 69

Pension (State Pension) 68

Pension Credit 70

Pension Credit Claim Line 0800 99 1234 70

Pensions Service (The) 0345 606 0265 68, 70

PIP (Personal Independence Payment) 67

Police 40, 43 Contact Telephone - If blank, see the relevant card for details. Card No.

Refuse Collection 50

Rogue Traders 39

Royal British Legion 0808 802 8080 65

Safety Concerns 45

Sahir House HIV Support Centre 0151 237 3989 14

Samaritans 116 123 31

Scams 37

Sefton Advocacy 01704 500500 30 34, 50, 51, Sefton Council 0345 140 0845 73 Sefton Credit Union 0151 363 7300 / 0151 363 7299 74

Sefton CVS Waterloo Office 0151 920 0726

Sefton CVS Southport Office 01704 517810

Sefton Helping Hands 0151 932 9008 44 Contact Telephone - If blank, see the relevant card for details. Card No. Sefton Pensioners Advocacy Centre 01704 538411 30, 65 (SPAC) SeftonArc Telecare 0151 934 3785 21

Sefton@Work 0151 934 2610 / 0151 934 2759 76

Signposting Services (Sefton CVS) 0151 920 0726 / 01704 517810

Smokefree Sefton 0300 100 1000 15

South Sefton Foodbank 0151 934 3055 / 0151 933 1300 54

Southport Foodbank 01704 544419 54

SSAFA (Armed Forces Charity) 0800 731 4880 65 St Leonard’s Youth and Community 0151 933 1300 65, 75 Centre Stop Smoking Support Services 0300 100 1000 / 0300 323 0181 15 0151 305 0012 / 0151 305 0011 Stroke Association 18 01704 385135 / 0303 3033 100 Stroke Support 18

Telecare Services 21 Contact Telephone - If blank, see the relevant card for details. Card No.

Transport (Public) 63

Traveline 0871 200 2233 63

TrustMark 0333 555 1234 48

TV Licensing 0300 790 6165 53

University of the Third Age (U3A) 59

Universal Credit Helpline 0345 600 0723 65

Unwanted Callers 39

Veterans Support 0808 802 8080 / 0800 731 4880 65

Victim Support Merseyside 0151 353 4003 38

Walk In Centre (NHS) Litherland 0151 475 4667 4

Water Emergencies 0800 33 00 33 52

Welfare Rights Advisory Service (Sefton) 0151 934 3660 65

Wheelchair Services 22 Contact Telephone - If blank, see the relevant card for details. Card No.

Winter Fuel Payment Centre 0345 9151515 72

Winter Fuel Payments 72

Women and Children’s Aid (Sefton) 0151 922 8606 42

Sefton Council for Voluntary Service (CVS) Suite 3B, 3rd Floor, North Wing Burlington House, Crosby Road North Waterloo, Liverpool L22 0LG T: 0151 920 0726 E: [email protected] Registered Charity No 1024546. Company Limited by Guarantee No 2832920.

You can download a digital version of this directory in two ways: • Use the following link to the Sefton CVS website - www.seftoncvs.org.uk/connectingyou • Use your device to scan the QR code on the left.