COVID-19 Preparedness Plan

COVID-19 Preparedness Plan Healthy at Work Communication Booklet Healthy at Work ReStart Process and Procedure In keeping with our Core Value to SERVE change and the overall situation dictates and in alignment with our Quality moving forward. Service Standards of safety, hospitality, presentation, and efficiency, Answers in Along with the recommendations and input Genesis and its biblical attractions, the of those listed above, Answers in Genesis Creation Museum and Ark Encounter are conducted a survey with a response of implementing additional and enhanced nearly 12,000 supporters of and guests of processes and procedures to assist with the Creation Museum and Ark Encounter. our ongoing commitment of seeking to We found that many were not only excited ensure the health and safety of our staff, and ready to visit but they will also be volunteers, guests, vendors, contractors, coming with a good understanding of the and the community-at-large as we are enhanced measures for their health and navigating through this current COVID-19 safety that create expectations for both pandemic. This document provides a look themselves and us in the current environ- at those steps being taken in addition to ment in which we find ourselves. It is our our existing procedures and is based on intent to meet those expectations where the recommended guidelines provided by and when possible in keeping with the federal, state, and health organizations as overall best interests of everyone involved. well as other industry experts. Procedures As such, many of the changes we will be and protocols will be adjusted as guidelines making are a direct result of the feedback from the survey. Table of Contents

Ark Encounter ReStart Process & Procedure...... 8 Pre-Opening Enhancements to Promote Safe Practices ...... 9 Enhancement to Guest Arrival and Visit Practices...... 9 Enhancements of Parking Process...... 9 Enhancements to Building Layouts...... 9 Enhanced Promotion of and Provision for Healthy Habits and Social Distancing...... 9 Enhanced Evaluating and Monitoring of Areas Throughout the Attractions...... 9 Increased Signage for Communication to Guests ...... 10 Designation of a Healthy-at-Work Officer ...... 10 Healthy Habits for Staff, Volunteers, Onsite Vendors, and Contractors...... 11 Protocols for Vendors and Contractors...... 11 Protocols for Volunteers...... 11 Expectation of Personal Accountability...... 11 Onsite Temperature Checks...... 12 Practicing and Enforcing Social-Distancing Protocols...... 12 Wearing of PPE...... 12 Feeling Ill During Shift...... 13

Healthy Habits for Guests...... 13 Advance Communication for Guests and Potential Guests...... 13 Encouragement Toward Personal Accountability...... 14 Protocols to Ensure Guest Adherence...... 14 Enhanced Cleaning Practices and Procedures...... 15 Parking Procedures for Staff, Vendors, and Contractors...... 15 Staff Parking ...... 15 Vendor & Contractor Parking and Delivery...... 16 Table of Contents (continued)

Visiting the Ark Encounter...... 17

Guest Arrival...... 17 Traffic Flow and Parking...... 17

Ticketing and Admissions...... 18 Purchasing Tickets...... 18 Entering and Riding the Shuttle Buses...... 18

Touring the Ark Encounter...... 19 Answers Center...... 19 Emzara’s Restaurant...... 19 Noah’s Village...... 20 Ark...... 21 Gift Shop...... 21 Ararat Ridge Zoo...... 21 Children’s Playground...... 22

Training Practices...... 22 Ongoing Training...... 22

Best Practices and Process Evaluations...... 22

Creation Museum ReStart Process & Procedure...... 23 Pre-Opening Enhancements to Promote Safe Practices...... 24 Enhancement to Guest Arrival and Visit Practices...... 24 Enhancements of Parking Process...... 24 Enhancements to Building Layouts...... 24 Enhanced Promotion of and Provision for Healthy Habits and Social Distancing...... 24 Enhanced Evaluating and Monitoring of Areas Throughout the Attractions...... 24 Increased Signage for Communication to Guests...... 25 Designation of a Healthy-at-Work Officer...... 25 Table of Contents (continued)

Healthy Habits for Staff, Volunteers, Onsite Vendors, and Contractors...... 26 Protocols for Vendors and Contractors...... 26 Protocols for Volunteers...... 26 Expectation of Personal Accountability...... 26 Onsite Temperature Checks...... 27 Practicing and Enforcing Social-Distancing Protocols...... 27 Wearing of PPE...... 28 Feeling Ill During Shift...... 28

Healthy Habits for Guests...... 28 Advance Communication for Guests and Potential Guests...... 28 Encouragement Toward Personal Accountability...... 29 Protocols to Ensure Guest Adherence...... 29 Enhanced Cleaning Practices and Procedures...... 30 Parking Procedures for Staff, Vendors, and Contractors...... 30 Staff Parking...... 30 Vendor & Contractor Parking and Delivery...... 30

Visiting the Creation Museum...... 31

Guest Arrival...... 31 Traffic Flow and Parking...... 31

Ticketing and Admissions...... 32 Purchasing Tickets...... 32 Entrance Gates...... 32

Entering the Attraction...... 33 Garden Path...... 33 Entering Creation Museum...... 33 Table of Contents (continued)

Touring the Creation Museum...... 33 Food Venues...... 33 Retail Locations...... 34 4D Special FX Theater...... 34 Planetarium...... 35 Exhibits Walk-Through...... 35 Legacy Hall...... 35 Palm Plaza...... 35 Eden Animal Experience...... 36 Children’s Playground...... 36

Training Practices...... 36 Ongoing Training...... 37

Best Practices and Process Evaluations...... 37

Answers in Genesis ReStart Process & Procedure...... 38 Pre-Opening Enhancements to Promote Safe Practices...... 39 Enhanced Promotion of and Provision for Healthy Habits and Social Distancing...... 39 Designation of a Healthy-at-Work Officer...... 39

Phased Return of Office Staff...... 40 Healthy Habits for Staff, Volunteers, Onsite Vendors, and Contractors...... 40 Protocols for Vendors and Contractors...... 40 Protocols for Volunteers...... 40 Staff Expectation of Personal Accountability...... 40 Onsite Temperature Checks...... 41 Practicing and Enforcing Social-Distancing Protocols...... 41 Wearing of PPE...... 42 Feeling Ill During Shift...... 42 Table of Contents (continued)

Healthy Habits for Guests to Our Offices...... 43 Advance Communication for Guests and Potential Guests...... 43 Encouragement Toward Personal Accountability...... 43

Enhanced Cleaning Practices and Procedures...... 43

Parking Procedures for Staff and Vendors...... 44 Staff Parking ...... 44 Vendor & Contractor Parking and Delivery...... 44

Training Practices...... 44 Ongoing Training...... 45

Best Practices and Process Evaluations...... 45

Warehouse...... 45 Ark Encounter ReStart Process & Procedure Pre-Opening Enhancements to Promote Safe Practices

Enhancement to Guest are included in the appropriate area of this Arrival and Visit Practices document. Changes to the hours of operation and other measures are being implemented to Enhancements to allow guests to arrive over a longer period Building Layouts of time throughout the day and to reduce High-foot-traffic areas have been reorga- the number of guests on the property at any nized and re-structured to ensure ease of given time. Guests are being encouraged to social distancing to the greatest extent purchase tickets online in advance to save practicable for guests and staff. Where time and avoid the ticketing process at the needed, one-way traffic lanes have been park. Incentives are being offered for later established, furnishings have been moved entry to the park to help spread the arrival and materials have been re-purposed. and on-site times over a longer period. Guest capacity will be closely monitored Enhanced Promotion of and throughout the business day to assist in the Provision for Healthy Habits practicing of social distancing. and Social Distancing By order of the Kentucky Governor effective on July 10, 2020 (until further When referenced in this document, notice), face coverings are required to social distancing will be using the enter and are to be worn where you CDC-recommended 6-feet measurement. cannot reasonably social distance (buses, interior spaces, etc.)—unless medical or Additional signage is and will be placed safety reasons prevent you from doing so. in key areas throughout the property, Children 5 years old and younger are also promoting and reminding guests and staff exempt from wearing masks. about healthy habits and social-distancing practices. Handwashing and hand-sanitiz- Enhancements of ing stations will be increased and placed in Parking Process targeted areas throughout the attractions. To promote social distancing (6 ft.), and in keeping with our Quality Service Standard of efficiency, guest parking has been modified in a manner that allows for guests to retrieve parking passes while still in their vehicles. Specifics about this process

9 Enhanced Evaluating Increased Signage for and Monitoring of Areas Communication to Guests Throughout the Attractions An important factor in successfully keeping Social-distancing enforcement will be our guests and staff safe is the clear com- addressed and monitored throughout munication of the new and enhanced exhibit areas measures being taken in the area of health and queue lines. Touch points throughout and safety. To aid in that process, we are attractions will be evaluated and cleaned significantly increasing our use of signage on a regular basis in keeping with CDC throughout our attractions. These signs guidelines. Petting zoo, animal photos, will provide reminders that promote social and other points of animal interaction will distancing to our guests and the key role be closely monitored. Actions needed to they play in partnering with us. improve social distancing will be taken when monitoring deems it necessary. Designation of a Healthy-at-Work Officer In line with safety being our most important Quality Service Standard and in keeping with our existing practices, our senior director of safety will serve as our Healthy-at-Work Officer and will be assisted by his team and others he designates to help in that role. All staff will be informed of a process for reaching out to him and his team to share potential improvements or concerns.

10 Healthy Habits for Staff, Volunteers, Onsite Vendors, and Contractors

Protocols for Volunteers We are blessed to have the strong commitment of many volunteers who serve alongside us. For their safety and the safety of others, our volunteers will continue to be held accountable to follow all the same protocols as our staff.

Expectation of Personal Accountability We care deeply about the health and safety of our staff. Because of our care for them, staff are instructed to conduct a personal Staff are instructed to practice healthy health assessment each day before coming hygiene habits and practices both at work to work that includes checking their tem- and when away from work. These habits perature. Staff are instructed that if they are include regular handwashing, avoiding experiencing flu-like symptoms or register touching of their eyes, nose and mouth, a temperature at or above 100.4, they are to and covering their mouth and nose with inform their supervisor, stay home, follow a tissue or similar item when coughing or existing sick day protocol, and take other sneezing and discarding the tissue immedi- steps in keeping with requirements given ately. Appropriate training will be provided to them by their health care provider or in these areas. other health agency.

11 Onsite Temperature Checks ture readings at or above 100.4° F will be directed to a designated isolation space and Upon arrival to the worksite, all staff will rescanned after a 5-minute wait. A 100.4° F report to a designated location to have their or above reading a second time will result temperature checked and answer symp- in the staff member being sent home and toms-free questions prior to their shift. instructed to take next steps in the manner Staff who correctly answer the questions keeping with requirements given by his and whose temperature reading is below or her health care provider or other health 100.4° F will continue to their workstation agency. to begin their shift. Staff with tempera- Practicing and Enforcing Social-Distancing Protocols A continued part of our responsibility to seek to protect the health of our staff and others will be the practice and enforcement of social-distancing protocols for all staff and throughout all areas of the ministry property unless closer interaction is abso- lutely required to perform job duties or to ensure safety of individuals. Managers will be trained and held accountable for the reminding and enforcing of these protocols throughout the business day.

Common areas, to the greatest extent practicable, will have restricted-use protocols to maximize social distancing and reduce congestion. Individual workspaces will be arranged in a manner that will promote social distancing, and face-to-face meetings will be kept at a minimum with virtual meetings encouraged when possible.

Wearing of PPE While on property, all staff will be required to wear PPE as is appropriate to their duties and role.

12 Face coverings will be worn by all staff when not working alone in an enclosed space. Staff will not be required to wear a face covering when doing so would create a serious health or safety hazard to the employee or when a staff member is unable to perform a necessary action while wearing a face covering. Training on the proper wearing of a face covering will be provided.

Staff performing job duties that require touching items touched by others will wear gloves that are regularly replaced. All staff will be trained in the proper wearing of and care for PPE. times when a staff member begins to feel ill during work. Existing protocols PPE will be stocked in key areas through- will continue to be followed with some out the property, and inventory will additional steps made during the current be monitored and re-stocked on an COVID-19 pandemic. as-needed basis. If a staff member begins to feel ill, he or she is to immediately distance from all other Feeling Ill During Shift individuals, report the illness to his or her While we certainly are hopeful that it direct supervisor, and the supervisor will would never happen, there might be then send that team member home.

Healthy Habits for Guests

Advance Communication for what to expect when they visit us and what Guests and Potential Guests role they will play in helping us maintain a safe and healthy experience for all. The We have always worked to keep our guests attraction websites will be a primary com- safe while visiting us, and that commit- munication tool for these expectations and ment will continue to be of paramount opportunities to assist. focus. Along with communication immediately upon arrival, we are and will be using various tools to get the word out to our future guests, before they arrive, regarding

13 Encouragement Toward carefully consider their plans to visit and to Personal Accountability take recommended precautions. Guests will be informed through our Guests will also be made aware of and websites and upon arrival at the attractions encouraged to take advantage of incentives that if anyone in their party is experienc- to purchase tickets in advance online for ing flu-like symptoms they are encouraged later entry during the day. This will allow to stay home and make plans to visit the them to help us with spreading the guest attractions some day in the future when arrivals across the day, practicing social they are feeling better. distancing, reducing lines, and monitoring on-site attendance.

Guests and staff will be informed of our commitment to practice and enforce social distancing.

Protocols to Ensure Guest Adherence Communication and education are the primary tools to assist guests in knowing and understanding the expectations for their practicing of safe habits while on property. As mentioned, this will be accom- plished through pre-arrival communication on the websites and increased signage and audio announcements throughout the attraction. If required, reminders will be provided verbally by members of our department of public safety, our safety team, or designated attractions staff. Special accommodations for guests with Guests considered at high risk for more medical concerns will be made when serious health complications from contract- feasible. ing COVID-19 by the CDC will be urged to

14 Enhanced Cleaning Practices and Procedures The Ark Encounter has a long-standing reputation for exceptional cleanliness. In fact, one of the traits our guests consistently rate as “excellent” in their surveys is the cleanliness of our attractions. In keeping with our Quality Service Standard of presentation, this practice will not only continue but also increase during the current season of the pandemic. Housekeeping and other staff will, while wearing appropriate PPE as the task dictates, increase their cleaning practices campus wide. Areas determined to be high-traffic and high-touch will be sanitized throughout the day in a manner in keeping with CDC guidelines.

Along with our efforts to maintain a safe and clean property, the Ark Encounter is placing added handwashing and hand- sanitizing stations for guest use at areas deemed of key importance.

Parking Procedures for Staff, Vendors, and Contractors

Staff Parking temperature check, staff who ride shuttles At the Ark Encounter, staff will park in will, to the greatest extent practicable, designated parking and proceed to the follow social-distancing and face-cover- designated temperature-check station or ing protocols while at the shuttle stop and participate in a temperature check while while riding the shuttle. To the greatest still in their vehicle prior to beginning extent practicable, their shift. After successful passing of the

15 shuttles will operate on a schedule allowing for increased routes to accommodate the reduced capacity per trip. Shuttle interiors will be wiped down on a regular schedule throughout the business day in a manner in keeping with CDC guidelines.

Vendor & Contractor Parking and Delivery Onsite vendors will be informed on how to follow the same procedures as the staff at all locations. Vendors and contractors making deliveries will be directed to the appropriate location prior to or upon arrival.

16 Visiting the Ark Encounter The 200+ acre Ark Encounter site includes food / retail venues, garden areas, a zoo, and over 430,000 square feet of indoor and more, the Ark Encounter provides an envi- outdoor public areas. The indoor public ronment which is highly conducive to the areas contain nearly 240,000 square feet promotion and practice of safe and com- spread over 3 buildings, including the fortable social distancing. Enhancements massive 3-level full-scale Noah’s Ark. And have been made that make social distanc- with nearly 200,000 square feet of outdoor ing even more readily practiced. public space including open walking areas,

Guest Arrival Traffic Flow and Parking The approximately 35-acre Ark Encounter parking lot will be organized to allow for designated gates for entry and exit in keeping with our Quality Service Standard of efficiency. Guests will pay for parking upon entry while still in their vehicles, allowing for a reduction of time in lines and eliminating the need to wait to scan a ticket to leave the attraction.

Parking staff will wear appropriate PPE for their interactions with the guests while collecting monies and directing to parking spaces. To provide a positive guest experience, reduce the number of people in line, and assist in the practicing of social distancing at the ticketing building, staff and signage will inform guests that only purchased tickets in advance will be given one member of the party should leave direction on how to proceed without the their vehicle to purchase admission if they need to go to a ticketing window. haven’t done so online already. Guests who

17 Ticketing and Admissions

Purchasing Tickets reduce the number of trips to ticketing One guest per party will be allowed to stand lines throughout the day. All point-of-sale in the queue line to purchase admission stations will provide options for tap or and other tickets. As is appropriate with our touchless payment. daily attendance projections, an additional ticketing building will be open to allow for Entering and Riding the greatest dispersing of guests and staff the Shuttle Buses as practicable. Tape lines, or other appropri- In studying procedures practiced by the ate designations, will be placed at six-foot Transit Authority of Northern Kentucky intervals to assist guests with practicing and our own protocols, shuttle bus proce- appropriate social distancing while in line. dures have been adjusted to the greatest To promote social distancing for both staff extent practicable. When approaching the and guests, we will, to the greatest extent bus loading zones, signage and other des- practicable, be alternating open and closed ignations will promote social distancing ticket windows in each building to allow for while guests are in line or riding the buses. appropriate spacing. Admissions staff will The number of buses in service will be be wearing appropriate PPE. Wristbands monitored throughout the day to decrease will be handed out with tickets, and guests time spent in queue lines by guests and to will be instructed to put them on them- ensure bus capacity can be kept at a level selves. In addition to the admission ticket(s), that promotes social distancing to the guests will be encouraged to purchase any greatest extent additional event or special-program tickets at this time. This will eliminate or

18 practicable. Initial bus capacity will be reduced to 33% of normal capacity. As guest traffic reaches a point when guests will be both arriving and departing the attraction, bus doors will be designated as enter only and exit only to prevent cross-traffic. Buses will be cleaned regularly throughout the day in a manner in keeping with CDC guidelines.

Touring the Ark Encounter

Answers Center seats between their party and others, similar Social distancing will be monitored through- to the guidance provided for places of out the building and queue lines. Doors to worship by Kentucky state officials. Daily the Answers Center will be designated as programs will be scheduled in a manner enter- or exit-only to eliminate cross-traffic. that promotes a further dispersing of guests Actions needed to improve social distancing throughout the attraction property. will be taken when the monitoring deems it necessary. When appropriate to their Emzara’s Restaurant duties, staff will be wearing gloves. Seating Guest flow into, within, and while exiting in the Answers Center will be reduced to the restaurant will be established in a 33% of normal rated capacity and adjusted manner that reduces and, as new guidance is provided. Guests will to some be reminded to practice appropriate social distancing expectations by leaving empty

19 where guests can receive their food and drink on a single trip. This will minimize in-person contact between guests and staff. Disposable wares will be utilized to the greatest extent practicable. Interior seating will be re-arranged and monitored to meet a limit of 33% of normal rated capacity and adjusted as new guidance is provided. Outdoor seating will be utilized in an increased manner and spaced to allow adequate social distancing. When appropriate to their duties, staff will be wearing gloves.

Noah’s Village This outdoor seating and dining area will continue to provide sufficient seating options to promote safe and comfortable social distancing. Actions needed to improve social distancing will be taken when the monitoring deems it necessary. When appro- extent, eliminates cross-traffic. Guests priate to their duties, staff will be wearing will pay upon entering, and staff at those gloves. All point-of-sale stations will provide locations will be wearing appropriate options for tap or touchless payment. Guest PPE. All point-of-sale stations will provide seating, tables, and other high-touch areas options for tap or touchless payment. Guest will be cleaned on a consistent basis in seating, tables, and other high-touch areas keeping with CDC guidelines. will be cleaned on a consistent basis in keeping with guidelines from the CDC and the Commonwealth of Kentucky.

Food preparation will take place in a manner that continues to meet all health department, FDA, and other appropriate agency standards including added recommendations from the CDC. The buffet will be replaced with a menu of items that can be ordered and acquired with a single visit through a cafeteria-style line

20 Ark guests to travel freely throughout. Staff at point-of-sale stations will be wearing appro- The layout of the multi-level Ark with over priate PPE, and all stations will provide 165,000 square feet of public area allows for adequate and comfortable social distancing as a part of its design. Staff wearing appropriate PPE will be placed in key areas to assist guests and to encourage them toward the practice of social distancing. Actions needed to improve social distancing will be taken when the monitoring deems it necessary. When appropriate to their duties, staff will be wearing gloves. All point-of-sale stations will provide options for tap or touchless payment. High-touch items will be cleaned on a regular basis in keeping with guidelines provided by the CDC and the Commonwealth of Kentucky. options for tap or touchless payment. High- touch items will be cleaned on a regular basis in keeping with CDC guidelines.

Ararat Ridge Zoo With the zoo being an outdoor and open area of the attraction, it is an area that allows for appropriate social distancing as a part of its design. Walkways throughout the zoo will be organized to decrease cross-traffic and allow spacing for guests that is both comfortable and safe. Guests making direct contact with the animals will be required to wash and / or sanitize their hands both before and after the contact. Actions needed to improve social Gift Shop distancing will be taken when the monitor- Social distancing will be monitored through- ing deems it necessary. When appropriate out. Actions needed to improve social dis- to their duties, staff will be wearing gloves. tancing will be taken when the monitoring High-touch items will be cleaned on a regular deems it necessary. When appropriate to basis in keeping with CDC guidelines. their duties, staff will be wearing gloves. Travel areas will be organized to clear space that increases opportunities for

21 Children’s Playground to practice proper safety measures with social distancing and using the available The Ark Encounter playground is open to hand sanitizer. We ask that parents take guests, following the practice of local gov- precautions as needed to ensure their ernment officials in the reopening of play- child’s safety. grounds. The playgrounds will be regularly cleaned/sanitized, and we encourage guests

Training Practices Training in new processes and procedures proper social distancing and will focus on will be provided based upon the roles of the virtual and online approaches as priority. individual staff member. All staff will receive Hands-on training will be limited to situ- training on the key basics regarding safe ations where it is the most effective and and healthy practices for themselves, their efficient way to train based on the proce- co-workers, and guests, and other training dures being taught. will be provided specific to individual work locations, roles, and responsibilities. Training will be tracked and monitored by the training and development team, The Ark Encounter will take a phased the safety team, and / or other appropriate return-to-work approach to ensure best ministry leaders. business practices and to ensure the health and safety of our staff and others. Training Ongoing Training will take this phased approach as well, In keeping with existing practices, staff training current staff and then returning will participate in regular on-the-spot and staff as they come back online. Training scheduled training to make modifications will take place in a manner that ensures as the opportunity and need arises.

Best Practices and Process Evaluations To ensure a constant commitment to basis. Those meetings will be opportuni- improvement and to adjust what we know ties to share reminders, discuss areas of will be changing protocols as more is improvement, and make needed changes to learned and more progress is made, lead- the processes moving forward. ership will conduct regular meetings with one another, and their staff when appropriate, on an, at least, once-a-day

22 Creation Museum ReStart Process & Procedure Pre-Opening Enhancements to Promote Safe Practices

Enhancement to Guest are included in the appropriate area of this Arrival and Visit Practices document. Changes to the hours of operation and other measures are being implemented to Enhancements to allow guests to arrive over a longer period Building Layouts of time throughout the day and reduce the High-foot-traffic areas have been re-or- number of guests on the property at any ganized and re-structured to ensure ease given time. Guests are being encouraged to of social distancing to the greatest extent purchase tickets online in advance to save practicable for guests and staff. Where time and avoid the ticketing process at the needed, one-way traffic lanes have been park. Incentives are being offered for later established, furnishings have been moved, entry to the park to help spread the arrival and materials have been re-purposed. and on-site times out over a longer period. Guest capacity will be closely monitored Enhanced Promotion of and throughout the business day to assist in the Provision for Healthy Habits practicing of social distancing. and Social Distancing By order of the Kentucky Governor effective on July 10, 2020 (until further When referenced in this document, notice), face coverings are required to social distancing will be using the enter and are to be worn where you CDC-recommended 6-feet measurement. cannot reasonably social distance (buses, interior spaces, etc.)—unless medical or Additional signage is and will be placed safety reasons prevent you from doing so. in key areas throughout the property, Children 5 years old and younger are also promoting and reminding guests and staff exempt from wearing masks. about healthy habits and social distancing practices. Handwashing and hand- Enhancements of sanitizing stations will be increased and Parking Process placed in targeted areas throughout the To promote social distancing (6 ft.), and in attractions. keeping with our Quality Service Standard of efficiency, guest parking has been Enhanced Evaluating modified in a manner that allows for guests and Monitoring of Areas to retrieve parking passes while still in Throughout the Attractions their vehicles. Specifics about this process

24 Social distancing enforcement will be Increased Signage for addressed and monitored throughout Communication to Guests exhibit areas and queue lines. Touch points An important factor in successfully keeping throughout attractions will be evaluated our guests and staff safe is the clear com- and cleaned on a regular basis in keeping munication of the new and enhanced with CDC guidelines. Petting zoo, animal measures being taken in the area of health photos, and other points of animal inter- and safety. To aid in that process, we are action will be closely monitored. Actions significantly increasing our use of signage needed to improve social distancing will be throughout our attractions. These signs taken when monitoring deems it necessary. will provide reminders that promote social distancing to our guests and the key role they play in partnering with us.

Designation of a Healthy-at-Work Officer In line with safety being our most important Quality Service Standard and in keeping with our existing practices, our senior director of safety will serve as our Healthy-at-Work Officer and will be assisted by his team and others he designates to help in that role. All staff will be informed of a process for reaching out to him and his team to share potential improvements or concerns.

25 Healthy Habits for Staff, Volunteers, Onsite Vendors, and Contractors

Protocols for Vendors If a staff member is aware of a close and Contractors contact exposure to COVID-19 or has tested positive, he or she is to inform his or her Vendors and contractors will be provided direct supervisor and stay home in keeping with information regarding the protocols with the requirements given by his or her we will be practicing as it relates to social health care provider or other health agency. distancing and temperature checks. We will follow contact-tracing protocol if a They will be expected to adhere to those staff member has been exposed or infected. protocols while on the property or provide evidence of having done so. Staff are instructed to practice healthy hygiene habits and practices both at work Protocols for Volunteers and when away from work. These habits We are blessed to have the strong com- include regular handwashing, avoiding mitment of many volunteers who serve touching of their eyes, nose, and mouth, alongside us. For their safety and the safety covering their mouth and nose with a of others, our volunteers will continue to tissue or similar item when coughing or be held accountable to follow all the same sneezing and discarding the tissue immedi- protocols as our staff. ately. Appropriate training will be provided in these areas. Expectation of Personal Accountability We care deeply about the health and safety of our staff. Because of our care for them, staff are instructed to conduct a personal health assessment each day before coming to work that includes checking their temperature. Staff are instructed that if they are experiencing flu-like symptoms or register a temperature at or above 100.4, they are to inform their supervisor, stay home, follow existing sick-day protocol, and take other steps in keeping with requirements given to them by their health care provider or other health agency.

26 Onsite Temperature Checks Upon arrival to the worksite, all staff will report to a designated location to have their temperature checked and answer symptoms-free questions prior to their shift. Staff who correctly answer the questions and whose temperature reading is below 100.4° F will continue to their workstation to begin their shift. Staff with temperature readings at or above 100.4° F will be directed to a designated isolation space and rescanned after a 5-minute wait. A 100.4° F or above reading a second time will result in the staff member being sent home and instructed to take next steps in the manner keeping with requirements given by his or her health care provider or other health agency.

Practicing and Enforcing Social Distancing Protocols A continued part of our responsibility to seek to protect the health of our staff and others will be the practice and enforcement of social-distancing protocols for all staff and throughout all areas of the ministry property unless closer interaction is abso- lutely required to perform job duties or to ensure safety of individuals. Managers will be trained and held accountable for the reminding and enforcing of these protocols throughout the business day. social distancing, and Common areas, to the greatest extent prac- face-to-face meetings will ticable, will have restricted-use protocols be kept at a minimum to maximize social distancing and reduce with virtual meetings congestion. Individual workspaces will be encouraged when possible. arranged in a manner that will promote

27 a serious health or safety hazard to the employee or when a staff member is unable to perform a necessary action while wearing a face covering. Training on the proper wearing of a face covering will be provided.

Staff performing job duties that require touching items touched by others will wear gloves that are regularly replaced. All staff will be trained in the proper wearing of and care for PPE.

PPE will be stocked in key areas throughout the property and inventory will be monitored and re-stocked on an as-needed basis.

Feeling Ill During Shift While we certainly are hopeful that it would never happen, there might be times when a staff member begins to feel ill during work. Existing protocols Wearing of PPE will continue to be followed with some While on property, all staff will be required additional steps made during the current to wear PPE as is appropriate to their duties COVID-19 pandemic. and role. If a staff member begins to feel ill, he or she Face coverings will be worn by all staff is to immediately distance from all other when not working alone in an enclosed individuals, report the illness to his or her space. Staff will not be required to wear a direct supervisor, and the supervisor will face covering when doing so would create then send that team member home.

Healthy Habits for Guests

Advance Communication for focus. Along with communication immedi- Guests and Potential Guests ately upon arrival, we are and will be using various tools to get the word out to our We have always worked to keep our guests future guests, before they arrive, regarding safe while visiting us, and that commit- what to expect when they visit us and ment will continue to be of paramount

28 what role they will play in helping us Guests considered at high risk for more maintain a safe and healthy experience serious health complications from contract- for all. The attraction websites will be a ing COVID-19 by the CDC will be urged to primary communication tool for these carefully consider their plans to visit and to expectations and opportunities to assist. take recommended precautions.

Encouragement Toward Guests will also be made aware of and Personal Accountability encouraged to take advantage of incentives to purchase tickets in advance online for Guests will be informed through our later entry during the day. This will allow websites and upon arrival at the attractions them to help us with spreading the guest that if anyone in their party is experienc- arrivals across the day, practicing social ing flu-like symptoms they are encouraged distancing, reducing lines, and monitoring to stay home and make plans to visit the on-site attendance. attractions some day in the future when all are feeling better. Guests and staff will be informed of our commitment to practice and enforce social distancing.

Protocols to Ensure Guest Adherence Communication and education are the primary tools to assist guests in knowing and understanding the expectations for their practicing of safe habits while on property. As mentioned, this will be accom- plished through pre-arrival communication on the websites and increased signage and audio announcements throughout the attraction. If required, reminders will be provided verbally by members of our department of public safety, safety team, or designated attractions staff. Special accommodations for guests with medical concerns will be made when feasible.

29 Enhanced Cleaning Practices and Procedures sistently rate us as “excellent” on in their surveys is the cleanliness of our attractions. In keeping with our Quality Service Standard of presentation, this practice will not only continue but also increase during the current season of the pandemic. Housekeeping and other staff will, while wearing appropriate PPE as the task dictates, increase their cleaning practices campus-wide. Areas determined to be high-traffic and high-touch will be sanitized throughout the day in a manner in keeping with CDC guidelines.

Along with our efforts to maintain a safe and clean property, the Creation Museum is The Creation Museum has a long-stand- placing added handwashing and hand- ing reputation for exceptional cleanliness. sanitizing stations for guests use at areas In fact, one of the traits our guests con- deemed of key importance.

Parking Procedures for Staff, Vendors, and Contractors Staff Parking Vendor & Contractor Procedures for staff parking at the Creation Parking and Delivery Museum will remain the same. At these Onsite vendors will be informed on how locations, staff will park their vehicles and to follow the same procedures as the staff walk to their designated temperature-check at all locations. Vendors and contractors station or participate in a temperature making deliveries will be directed to the check while still in their vehicle prior to appropriate location prior to or upon beginning their shift. arrival.

30 Visiting the Creation Museum Situated on a 50-acre property, the Creation ment highly conducive to the promotion Museum features nearly 70,000 square feet and practice of safe and comfortable social of indoor public areas and 72,000 square distancing. Enhancements have been made feet of outdoor public space, including open that make social distancing even more walking areas, botanical gardens, a zoo, readily practiced. and more. All of this makes for an environ-

Guest Arrival Traffic Flow and Parking The Creation Museum’s 5.5-acre parking lot will be organized to allow for designated gates for entry and exit in keeping with our Quality Service Standard of efficiency. Guests will pay for parking upon entry while still in their vehicles, allowing for a reduction of time in lines and eliminating the need to wait to scan a ticket to leave the attraction.

Parking staff will wear appropriate PPE for their interactions with the guests while collecting monies and directing to parking spaces. To provide a positive guest experience, reduce the number of people in line, and assist in the practicing of social distancing at the ticketing building, staff and signage will inform guests that only one member of the party should leave their vehicle to purchase admission tickets if they haven’t done so online already. Guests who purchased tickets in advance will be given direction on how to proceed without the need to go to a ticketing window.

31 Ticketing and Admissions

Purchasing Tickets Wristbands will be handed out with tickets, One guest per party will be allowed and guests will be instructed to put them to stand in the queue line to purchase on themselves. In addition to the admission admission and other tickets. Tape lines, ticket(s), guests will be encouraged to or other appropriate designations will be purchase any additional event or special- placed at six-foot intervals to assist guests program tickets at this time. This will with practicing appropriate social distanc- eliminate or reduce the number of trips to ing while in line. To promote social distanc- ticketing throughout the day. All point-of- ing for both staff and guests, we will, to sale stations will provide options for tap or the greatest extent practicable, be opening touchless payment. alternating ticket windows. Admissions staff will be wearing appropriate PPE. Entrance Gates Upon the purchase of their tickets, guests can then gather the rest of their party that remained in their vehicles and proceed to the marked entrance. Guests who have pre-purchased tickets will be instructed upon arrival that they can all proceed directly to a separate entrance gate upon parking where they will receive their wristbands. This will avoid the creation of unneeded lines and allow for the practice of social distancing.

32 Entering the Attraction Garden Path Guests will proceed to the Creation Museum building through the wide garden pathway. The pathway will be set up and marked with signage allowing for one-way foot traffic both to and from the Creation Museum.

Entering Creation Museum Multiple doors will be marked for one-way entrance to and exit from the Creation Museum, allowing for the minimization of congestion in the Portico, doorways, and hallways and for maximizing of social- distancing practices. Throughout the guest’s visit, staff will be on hand not only to continue to practice our commitment to hospitality but also to assist in encouraging social-distancing habits.

Touring the Creation Museum

Food Venues (adjusted as new guidance is provided). Food preparation will take place in a Outdoor seating will be utilized in an manner that continues to meet all health increased manner and spaced to allow department, FDA, and other appropriate adequate social distancing. When appro- agency standards. Food delivery will be priate to their duties, staff will be wearing modified to promote social distancing gloves. Point-of-sale stations will provide and reduce in-person contact between options for tap or touchless payment. guests and staff. Disposable wares will be Guest seating, tables, and other high-touch utilized to the greatest extent practicable. areas will be cleaned on a consistent basis Interior seating will be monitored to meet in keeping with CDC guidelines and the a limit of 33% of normal rated capacity Commonwealth of Kentucky.

33 point-of-sale stations will provide options for tap or touchless payment. High-touch items will be cleaned on a regular basis in keeping with CDC guidelines.

4D Special FX Theater At the entrance of the theater, a staff member will track the number of guests entering and close the show when 33% of normal rated capacity is reached (adjusted as new guidance is provided). Guests will be reminded to practice appropriate social distancing by leaving enough empty seats Retail Locations between their party and others, similar to the guidance provided for places of worship Social distancing will be monitored by Kentucky state officials. One-way throughout. Actions needed to improve entry and exit doors will be established to social distancing will be taken when the eliminate cross-traffic. Active 3D glasses monitoring deems it necessary. When will be distributed by staff wearing appro- appropriate to their duties, staff will priate PPE and practicing social distanc- be wearing gloves. Travel areas will be ing to the greatest extent practicable. As organized to clear space that increases is existing practice, used glasses will be opportunities for guests to travel freely sanitized at the end of each show. Seating throughout. Staff at point-of-sale stations will be properly cleaned and sanitized will be wearing appropriate PPE, and all throughout the day.

34 Planetarium When appropriate to their duties, staff will be wearing gloves. High-touch items will be A staff member will track the number of cleaned on a regular basis in keeping with guests entering and close the show at CDC guidelines. 33% of normal rated capacity (adjusted as new guidance is provided). Guests will be reminded to practice appropriate social- Legacy Hall distancing expectations by leaving enough A staff member will track the number of empty seats between their party and guests entering and close the show at others, similar to the guidance provided 33% of normal rated capacity (adjusted as for places of worship by Kentucky state new guidance is provided). Guests will be officials. One-way entry and exit doors reminded to practice appropriate social will be established to eliminate cross-traf- distancing by leaving enough empty seats fic. Seating will be properly cleaned and between their party and others, similar to sanitized throughout the day. guidance provided by Kentucky officials for places of worship. One-way entry will Exhibits Walk-Through be established to eliminate cross-traffic. Guests will be dismissed from the audi- Social distancing will be monitored torium by sections to eliminate crowding throughout exhibits. Actions needed to upon exiting. improve social distancing will be taken when the monitoring deems it necessary. Palm Plaza Social distancing will be monitored throughout Palm Plaza. Actions needed to improve social distancing will be taken when the monitoring deems it necessary. When appropriate to their duties, staff will be wearing gloves. High-touch items will be cleaned on a regular basis in keeping with CDC guidelines.

35 Eden Animal Experience cleaned on a regular basis in keeping with CDC guidelines. With the zoo being an outdoor and open area of the attraction, it is an area that allows for appropriate social distancing as a Children’s Playground part of its design. Walkways throughout the The Creation Museum playground is open zoo will be organized to decrease cross-traf- to guests, following the practice of local fic and allow spacing for guests that is both government officials in the reopening comfortable and safe. Guests interacting of playgrounds. The playgrounds will directly with animals will be expected to be regularly cleaned/sanitized, and we wash and / or sanitize their hands both encourage guests to practice proper safety before and after contact. Actions needed measures with social distancing and using to improve social distancing will be taken the available hand sanitizer. We ask that when the monitoring deems it necessary. parents take precautions as needed to When appropriate to their duties, staff will ensure their child’s safety. be wearing gloves. High-touch items will be

Training Practices will receive training on the key basics regarding safe and healthy practices for themselves, their co-workers, and guests, and other training will be provided specific to individual work locations, roles, and responsibilities.

The Creation Museum will take a phased return-to-work approach to ensure best business practices and to ensure the health and safety of our staff and others. Training will take this phased approach as well, training current staff and then returning staff as they come back online.

Training will take place in a manner that ensures proper social distancing and will Training in new processes and procedures focus on virtual and online approaches as will be provided based upon the roles priority. Hands-on training will be limited of the individual staff member. All staff

36 to situations where it is the most effective Ongoing Training and efficient way to train based on the pro- In keeping with existing practices, staff cedures being taught. will participate in regular on-the-spot and Training will be tracked and monitored scheduled training to make modifications by the training and development team, as the opportunity and need arises. the safety team, and / or other appropriate ministry leaders.

Best Practices and Process Evaluations To ensure a constant commitment to ate, on an, at least, once-a-day basis. Those improvement and to adjust what we know meetings will be opportunities to share will be changing protocols as more is reminders, discuss areas of improvement learned and more progress is made, lead- and make needed changes to the processes ership will conduct regular meetings with moving forward. one another, and their staff when appropri-

37 Answers in Genesis ReStart Process & Procedure Includes information for Answers in Genesis offices, and the Hebron Design Center and Warehouse Pre-Opening Enhancements to Promote Safe Practices

Enhanced Promotion of and will be informed of a process for reaching Provision for Healthy Habits out to him and his team to share potential and Social Distancing improvements or concerns.

When referenced in this document, social distancing will be using the CDC-recommended 6-feet measurement.

Additional signage is and will be placed in key areas throughout the property, promoting and reminding guests and staff about healthy habits and social distancing practices. Handwashing and hand-sanitizing stations will be increased and placed in targeted areas throughout the attractions.

Designation of a Healthy-at-Work Officer In line with safety being Answers in Genesis’ most important Quality Service Standard and in keeping with our existing practices, our senior director of safety will serve as our Healthy-at-Work Officer and will be assisted by his team and others he designates to help in that role. All staff

39 Phased Return of Office Staff Answers in Genesis will take a phased return-to work approach to ensure best business practices and the health and safety of our staff and others. At all Answers in Genesis office locations, staff will continue to telework to the greatest extent practicable. Staff who do need to come to the offices will do so in keeping with the parameters laid out in this document. Face-to-face meetings will be kept at a minimum to the greatest extent practicable.

Healthy Habits for Staff, Volunteers, Onsite Vendors, and Contractors Protocols for Vendors Staff Expectation of and Contractors Personal Accountability Vendors and contractors will be provided We care deeply about the health and safety with information regarding the protocols of our staff. Because of our care for them, Answers in Genesis will be practicing as it staff are instructed to conduct a personal relates to social distancing and temperature health assessment each day before coming checks. They will be expected to adhere to to work that includes checking their tem- those protocols while on the property or perature. Staff are instructed that if they are provide evidence of having done so. experiencing flu-like symptoms or register a temperature at or above 100.4, they are to Protocols for Volunteers inform their supervisor, stay home, follow existing sick-day protocol, and take other Answers in Genesis is blessed to have the steps in keeping with requirements given strong commitment of many volunteers to them by their health care provider or who serve alongside us. For their safety other health agency. and the safety of others, our volunteers will continue to be held accountable to follow If a staff member is aware of a close all of the same protocols as our staff. contact exposure to COVID-19 or has tested

40 positive, he or she is to inform his or her and when away from work. These habits direct supervisor and stay home in keeping include regular handwashing, avoiding with the requirements given by his or her touching of their eyes, nose, and mouth, health care provider or other health agency. covering their mouth and nose with a Answers in Genesis will follow contact- tissue or similar item when coughing or tracing protocol if a staff member has been sneezing and discarding the tissue immedi- exposed or infected. ately. Appropriate training will be provided in these areas. Staff are instructed to practice healthy hygiene habits and practices both at work Onsite Temperature Checks Upon arrival to the worksite, all staff will report to a designated location to have their temperature checked and answer symptoms-free questions prior to their shift. Staff who correctly answer the questions and whose temperature reading is below 100.4° F will continue to their workstation to begin their shift. Staff with temperature readings at or above 100.4° F will be directed to a designated isolation space and rescanned after a 5-minute wait. A 100.4° F or above reading a second time will result in the staff member being sent home and instructed to take next steps in the manner keeping with requirements given by his or her health care provider or other health agency.

Practicing and Enforcing Social-Distancing Protocols A continued part of our responsibility to seek to protect the health of our staff and others will be the practice and enforcement of social-distancing protocols for all staff and throughout all areas of the ministry property unless closer interaction is abso- lutely required to perform job duties or to ensure safety of individuals. Managers will

41 be trained and held accountable for the Wearing of PPE reminding and enforcing of these protocols While on property, all staff of Answers in throughout the business day. Genesis will be required to wear PPE as is Common areas, to the greatest extent prac- appropriate to their duties and role. ticable, will have restricted-use protocols Face coverings will be worn by all staff to maximize social distancing and reduce when not working alone in an enclosed congestion. Individual workspaces will be space. Staff will not be required to wear arranged in a manner that will promote a face covering when doing so would social distancing, and face-to-face meetings create a serious health or safety hazard to will be kept at a minimum with virtual the employee or when a staff member is meetings encouraged when possible. unable to perform a necessary action while wearing a face covering. Training on the proper wearing of a face covering will be provided.

Staff performing job duties that require touching items touched by others will wear gloves that are regularly replaced.

PPE will be stocked in key areas throughout the property and inventory will be monitored and re-stocked on an as-needed basis.

Feeling Ill During Shift While we certainly are hopeful that it would never happen, there might be times when a staff member begins to feel ill during work. Existing protocols will continue to be followed with some additional steps made during the current COVID-19 pandemic.

If a staff member begins to feel ill, he or she is to immediately distance from all other individuals, report the illness to his or her direct supervisor, and the supervisor will then send that team member home.

42 Healthy Habits for Guests to Our Offices

Advance Communication for flu-like symptoms to stay home and make Guests and Potential Guests plans to visit the attractions some day in the future when all are feeling better. During the current situation, Answers in Genesis will keep visits to the offices at an Guests considered at high risk by the CDC absolute minimum. Guests to the office will for more serious health complications from be informed of all protocols for being in contracting COVID-19 will be urged to the office and will be expected to comply in carefully consider their plans to visit and order to be allowed to visit. take recommended precautions. Encouragement Toward Guests will be informed of our commit- Personal Accountability ment to practice and enforce social distancing for both our staff and visitors. Guests will be asked to be sure that if they or anyone in their party is experiencing

Enhanced Cleaning Practices and Procedures Answers in Genesis has a long-standing Along with our efforts to maintain a safe reputation for exceptional cleanliness. In and clean property, Answers in Genesis has fact, one of the traits our guests consis- placed and is placing added handwashing tently rate us “excellent” in their surveys and hand sanitizing stations for guest use is the cleanliness of our attractions. In at areas deemed of key importance. keeping with our Quality Service Standard of presentation, this practice will not only continue but also increase during the current season of the pandemic. House- keeping and other staff will, while wearing appropriate PPE as the task dictates, increase their cleaning practices campus wide. Areas determined to be high-traffic and high-touch will be sanitized throughout the day in a manner in keeping with CDC guidelines.

43 Parking Procedures for Staff and Vendors Staff Parking Vendor & Contractor Procedures for staff parking at Petersburg Parking and Delivery and Hebron locations will remain the same. Onsite vendors will be informed on how At these locations, staff will park their to follow the same procedures as the staff vehicles and walk to their designated tem- at all locations. Vendors and contractors perature-check station prior to beginning making deliveries will be directed to the their shift or participate in a temperature appropriate location prior to or upon check while still in their vehicle. arrival.

Training Practices Training in new processes and procedures will be provided depending upon the roles of the individual staff member. All staff will receive training on the key basics regarding safe and healthy practices for themselves, their co-workers, and guests, and other training will be provided specific to individual work locations, roles, and responsibilities.

Answers in Genesis will take a phased return-to-work approach to ensure best business practices and to ensure the health and safety of our staff and others. Training will take this phased approach as well, training, first, existing staff and then returning staff as they come back online.

Training will take place in a manner that ensures proper social distancing and will and efficient way to train based on the pro- focus on virtual and online approaches as cedures being taught. priority. Hands-on training will be limited to situations where it is the most effective

44 Training will be tracked and monitored Ongoing Training by the training and development team, In keeping with existing practices, on going the safety team, and / or other appropriate training for staff at all levels of responsibil- ministry leaders. ity will participate in regular on-the-spot and scheduled training to make modifications as the opportunity and need arises.

Best Practices and Process Evaluations To ensure a constant commitment to one another, and their staff when appropri- improvement and to adjust what we know ate, on an, at least, once a day basis to share will be changing protocols as more is reminders, discuss areas of improvement learned and more progress is made, lead- and make needed changes to the processes ership will conduct regular meetings with moving forward.

Warehouse Vendors and contractors will be provided Warehouse staff will, like all other staff, with information regarding the protocols engage in enhanced cleaning practices on a Answers in Genesis will be practicing in regular basis and give increased attention regard to social distancing and temperature to high-touch areas throughout the day. To checks. They will be expected to adhere the greatest extent practicable and when to those protocols while on the property deemed necessary, they will engage in or provide evidence of having done so social distancing, face covering, and the in keeping with the policies of their wearing of PPE. organizations.