Spectrum Products and Services VER 2221.1 Charter Communications Who We Are: • A Fortune 80, leading broadband connectivity company and cable operator. What We Offer: • Advanced video, high-speed Internet, and telephone services under the Spectrum Brand. Where We Serve: • 41 states providing service to more than 30 million residential and business customers. Our Mission: • To provide value to our customers. We do this every day by offering high-quality entertainment and communication services while continually improving customer care through the commitment of our 98,000 employees nationwide. Deliver Exceptional Customer Experience: • Focus on delivering the highest value to our customers, always with a sense of urgency • We strive to provide the best products and services and we stand behind everything we do • Our continued success depends on exceeding the expectations of our customers General Business Conduct You play a critical role in our ongoing efforts to continue that positive trend. To that end, you are expected to embrace Charter’s customer service philosophy by following thesetenets: • Always take appropriate action to address a customer’s concerns or needs and transform the customer experience • Treat the customer with the utmost respect and dignity • Always behave professionally • Ensure that the customer’s experience is exceptional before ending an interaction • If the opportunity arises, sell Charter’s products and services to an existing or potential customer • NEVER misuse or improperly disclose confidential customer information or purposely record false customer information • Comply fully with the law and Charter’s policies to secure new customers, retain existing customers, upgrade services, or disconnect services REMEMBER: You are a Charter Ambassador Doing Business the Right Way Some Guidelines to Follow: Doing Business the Right Way Spectrum Coverage SPECTRUM TV® PRODUCT INFO Why Spectrum TV®? With Spectrum TV®, your favorites are on anytime, anywhere. Watch movies, the latest shows, sports and live TV on multiple devices at the same time. • All equipment comes HD ready • 200+ HD Channels available. Channel lineups can be found at • https://www.spectrum.com/browse/content/new-channel- lineup.html • On Demand Choices – Access to thousands of movies and show available at any given time, many in HD, many of them free; selections refreshed weekly – Watch whenever you want, on YOUR schedule – Pause, rewind, stop – Premium Channels On Demand - HBO, Showtime, TMC, and Starz customers get associated shows On Demand – Optional “Subscription on Demand” services include Disney Family Movies, Howard TV, Too Much for TV, WWE 24/7, Anime, Karaoke • Interactive Program Guide • Pay-Per-View • Access to Spectrum TV® App • 45+ DigitalMusic Channels Sample of Spectrum TV® Product Choices Spectrum TV® Select • Core TV Product with 125+ channels including local channels, networks, plus favorites • ESPN, The Disney Channel, Discovery® Channel, CNN, Lifetime®, Food Network, MTV, TLC & USA Network Spectrum TV® Silver • Super Value with 175+ channels including Digi Tier 1- 50 additional family based channels • 2 premium Networks - HBO and Showtime Spectrum TV® Gold • Best Value with 200+ channels including Digi Tier 2 - 25 additional sports related channels • 3 additional premium Networks – Starz, Starz Encore and The Movie Channel Spectrum TV® Mi Plan Latino • 145+ total channels, 80 in Spanish including Discovery en Español, ESPN Deportes, Fox Deportes, CNN en Español and History en Español (channels vary by markets) • Can be made into a Silver or Gold package and/or add in place of Spectrum TV ® Select Spectrum TV® A la carte Options HD Receiver $8.99 each permonth DVR Service $12.99 per month ($4.99 per month for 12 months when bundled) Multi- DVR Service $19.99 per month (up to 4 TVs, $9.99 per month for 12 months when bundled) Latino View $9.99 per month ➢ 80 channels; for customers interested in both the language and the culture (not available in all markets) Sports Pack $5.00 per month ➢ 12 sports channels including NFL Network, NFL RedZone, Golf Channel and NHL Network Digi Tier 1 $12.00 per month ➢ 50 additional channels including Discovery Life, Cooking Channel, ESPNU, Nat Geo Wild, BBC World News, DIY Network, Nick Jr., Universal Kids, NFL Network, CBS Sports Network Digi Tier 2 $12.00 per month ➢ 25 additional channels including NFL Network, Discovery Family, Destination America, Crime and Investigation Silver TV package $30.00 (over TVSelect) ** Please don’t forget to tell ➢ +50 channels of family and entertainment including HBO and Showtime your customer that Taxes Gold TV Package $20.00 (over TVSilver) and Fees are not included, Taxes and fees vary ➢ +25 channels including Silver channels, Starz, Starz Encore and The Movie Channel depending on their city and state. They will receive an Premiums $15.00 /ea per month --- HBO, Showtime itemized breakdownupon $ 9.99/ea per month --- Starz, Cinemax, TMZ receiving their first month’s bill. ** $ 5.99/ea per month --- Starz Encore,EPIX International Tiers Options JadeWorld View $24.99 per month (TVB Drama*, TVB News, TVB1 Cantonese, TVB E Cantonese, TVB, News CTI, CCTV4 ) Mandarin ViewView* $9.99 per month (CTI, CCTV4, Phoenix NA, Phoenix Info News) Taiwanese View $9.99 per month (ETTV China, ETTV Drama, ETTV Financial News, ETTV Global, ETTV Yoyo) Vietnamese View $9.99 per month (SBTN,TVBV) Hindi ViewPremium $29.99 per month (Zee TV, Sony Entmt ,TV NDTV, 24X7 Willow TV, TV Asia, ABP, News ITV Gold) Hindi View $14.99 per month (SET Asia, Zee TV, NDTV 24X7 ) Punjabi View* $4.99 (JUS, Punjabi, Willow TV) Russian View $9.99 (Channel One Russia, NTV America, RTR, Planeta, Rossiya24) Russian ViewPremium $14.99 (Channel One Russia NTV America RTR Planeta Rossiya24 RTN RTVi TV1000 Kino CTC, Dom Kino (NY Only) Muzika Pervogo (NY Only) Vremya (NY Only) ) Japanese View $14.99 (TV Japan) Filipino View $19.99 (GMA, Pinoy ,TFC, GMA Life, GMA News Lifestyle, GMA Audio, DZBB, DWLS) Latino View $9.99 per month(80 channels; for customers interested in both the language and the culture *Network availability may vary by location. Spectrum TV® Premium Choices With premium channels like HBO®, SHOWTIME® and Starz® you'll have access to a variety of movies and original shows. Get ready to be entertained! Spectrum TV Silver includes: HBO *Up to 22 channels, HBO On Demand and Showtime *Up to 9 channels, Showtime on Demand and Spectrum TV Gold includes HBO, Showtime and : The MovieChannel *Up to 7 channels and TMC On Demand Starz *Up to 14 channels, Starz on Demand and Starz Encore Up to 15 channels, Starz Encore On Demand Cinemax and EPIX are available a la carte *Number of channels varies by market Why Spectrum TV® App? With the Spectrum TV App, access your full TV lineup and up to 50,000 On Demand movies in your home on your mobile and connected devices, including phone, tablets, Xbox One and Samsung Smart TV. • Enjoy 200+ live TV channels and up to 50,000 On Demand shows and movies on any device. Channel lineups subject to change. • Watch your favorite shows on the go, 80+ digital channel apps available. • Enjoy live TV and On Demand shows on any computer, a feature that’s included with your Spectrum TVservice. • Use the video web portal at SpectrumTV.com and start streaming. Alternative Equipment Options Spectrum TV App for Samsung • Up to 300 Live TV channels (lineup varies by area and customer's subscription package) available for in-home access • Live TV mini guide (same scrolling guide used by Spectrum TV Apps on tablets and smart phones), which can be filtered by favorite channels, recently watched channels or genre • Landing page (main menu). The app now opens with the last tuned live TV channel playing in a scaled video window. • Enhanced Search Feature to find your favorite programming • Access to Free and Subscription Video On Demand (movies, TV shows, and extras) content • Since Spectrum TV for Samsung has been designed to work on a television, Spectrum TV App features such as Remote DVR Manager, Set-Top Box remote control and extended Interactive Program Guide (IPG) are unavailable Bundle Pricing Select Silver Gold TV Select + Internet + Voice +$30/month +$50/month $102.97/month Bundle Pricing Breakdown Select + + $12.99 $12.99 $12.99 Total: $102.97 $122.97 $144.97 Spectrum Bundles Spectrum TV® Silver Spectrum TV® Gold ✓ 200+ Channels Including Free HD Spectrum TV® Select ✓ 175+ Channels Including Free HD ✓ All Silver channels plus Starz, The ✓ 125+ Channels Including Free HD ✓ Includes HBO, Showtime, Nick Jr. and more Movie Channel, and more ✓ Watch HBO Go & Showtime Anytime ✓ Watch HBO Go, Showtime Anytime Spectrum Internet® & Starz App ✓ Speeds starting at 100 Mbps Spectrum Internet® Spectrum Internet® ✓ Speeds starting at 100 Mbps ✓ Speeds starting at 100 Mbps Spectrum Voice® ✓ Unlimited local and long distance Spectrum Voice® Spectrum Voice® calling in the U.S., to Canada, Puerto Rico, Mexico, and more ✓ Unlimited local and long distance ✓ Unlimited local and long distance calling in the U.S., toCanada, Puerto calling in the U.S., toCanada, Puerto Rico, Mexico, and more Rico, Mexico, and more 97/mo $102 for 12 mos 97/mo 97/mo when bundled* $132 for 12 mos $152 for 12 mos when bundled* when bundled* ❖ Up to $500 contract buyout ❖ TV Select plus Digi Tier 1 ❖ TV Silver plus Digi Tier 2 ❖ Discounted DVR service ❖ Up to $500 contract buyout ❖ Up to $500 contract buyout ❖ $122.97/month Year 2 ❖ Discounted DVR service ❖ Discounted DVR service ❖ $152.97/month Year 2 ❖ $172.97/month