Annual Report • 2011-2012 • Colruyt Group
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Annual Report • 2011-2012 • Colruyt Group Together, we create sustainable added value through value-driven craftsmanship in retail. WorldReginfo - d31aeb4c-0804-4a6c-abf5-99ad9159aaca Risks relating to forecasts Statements by the Colruyt Group included in this press release, along with references to this press release in other written or verbal statements of the Colruyt Group which refer to future expectations with regard to activities, events and strategic developments of the Colruyt Group, are predictions and as such contain risks and uncertainties. The information communicated relates to information available at the present time, which can differ from the final results. Factors that can generate any variation between expectation and reality are: changes in the micro- or macroeconomic context, changing market situations, changing competitive climate, unfavour- able decisions with regard to the building and/or extension of new or existing stores, procurement problems with suppliers, as well as all other factors that can have an impact on the Group’s result. The Colruyt Group does not make any commitments with respect to future reporting that might have an influence on the Group’s result or which could bring about a deviation from the forecasts included in this press release or in other group communication, whether written or oral. WorldReginfo - d31aeb4c-0804-4a6c-abf5-99ad9159aaca Halle, 22 June 2012 Limited liability company Etn. Fr. Colruyt Headquarters: Wilgenveld Edingensesteenweg 196 B-1500 HALLE RPR Brussels VAT number: BE 400.378.485 Enterprise number: 0400.378,485 Tel. 02 360 10 40 Fax 02 360 02 07 Internet: www.colruyt.be - www.colruytgroup.com E-mail: [email protected] Financial year 2011/2012 ANNUAL REPORT presented to the Ordinary General Assembly on 26 September 2012 by the BOARD OF DIRECTORS and AUDITOR’S REPORT Ce rapport annuel est également disponible en français. Dit jaarverslag is ook verkrijgbaar in het Nederlands. WorldReginfo - d31aeb4c-0804-4a6c-abf5-99ad9159aaca Overview of chapters 00 01 02 Introduction ................................p. 7 Who are we? ............................... p.17 Time line ......................................... p.27 A Word from the Chairman ..................p.9 Mission and values .................................p.19 Overview ..................................................p.28 Management Report ............................ p.11 Corporate sustainability ........................p.21 April ............................................................ p.31 Key figures ................................................ p.15 May ............................................................p.33 June ...........................................................p.37 July ............................................................. p.41 August .......................................................p.43 September ..............................................p.45 October ....................................................p.49 November ...............................................p.53 December ...............................................p.57 January ...................................................... p.61 February ...................................................p.65 March ........................................................p.69 Section 00 is compiled based on the Colruyt Group management report 2011-2012 that was prepared by the Board of Directors of the company. The contents of section 04 forms an integral part of the annual report of the Board of Directors on the individual financial statements of the com- pany over the financial year 2011-2012. WorldReginfo - d31aeb4c-0804-4a6c-abf5-99ad9159aaca 03 04 05 Activities ..........................................p.71 Corporate ................................. p.105 Financial report ..................p. 127 governance Overview ..................................................p.72 Retail .......................................................... p.74 Management, Supervision and Directorate ..........p.106 Wholesale & Foodservice ...................p.86 Sustainable Other activities ....................................... p.91 Corporate Governance ....................p.108 Corporate activities...............................p.96 Share Ownership – Colruyt Shares .....................................p.120 WorldReginfo - d31aeb4c-0804-4a6c-abf5-99ad9159aaca WorldReginfo - d31aeb4c-0804-4a6c-abf5-99ad9159aaca 00 Introduction A Word from the Chairman ..................................... p.9 Management Report ................................................ p.11 Overview of key figures ........................................... p.15 WorldReginfo - d31aeb4c-0804-4a6c-abf5-99ad9159aaca WorldReginfo - d31aeb4c-0804-4a6c-abf5-99ad9159aaca 8 00 01 02 03 04 05 A Word from Management Overview of the Chairman Report key figures 1. A Word from the Chairman Colruyt Group achieved good results again this year. Revenue rose these choices on the long-term, we have strengthened our Board by nearly 8% and net profit increased by highly satisfactory 1,5%. of Directors with a second independent director. In addition, Frans A performance that each of our more than 25.000 employees Colruyt will be in charge of all of the group’s retail activities as can rightfully be proud of. And I would like to thank them for this. from September. As it is only because they make an effort for their customers every single day that we are able to achieve this result together. However, the changes in society and the difficult consumer climate have not had a negative effect on the entrepreneurship We have achieved this result together in a difficult year of major within Colruyt Group. The many initiatives of which we only show political, economical and social changes. Protest movements are a selection in this annual report, are evidence of this. For instance, making themselves heard in all countries, citizens are combining the Collect&Go App, which for weeks was the most popular forces via social media to urge institutions, companies and free App in the App Store. Or opting for a separate identity for politicians to implement changes, to announce that they desire DreamBaby, the new print technology at Symeta, the introduction a different approach or simply to take the initiative themselves of Colruyt Mobile, the constant growth at Bio-Planet during the and take action. last 10 years, the entrepreneurship at Spar Retail, the 50th Colruyt store in France, or the 3.800 children who have learned to ride According to the Central Bank, consumer confidence in Belgium a bike thanks to DreamLand. All initiatives to serve the customer is decreasing as a result of the financial-economic crisis that can even better, and clearly with result. be felt throughout Europe, the necessary government spending cuts, which affect every Belgian citizen, and the increasing job But that is not everything. Since the end of 2011, we now uncertainty or unemployment. All of these elements have clearly produce more green electricity than we consume on an annual had an impact on the consumer’s spending pattern. The coming basis. In February, we opened a hydrogen filling station in our periods are also going to be very challenging; however, we are distribution centre in order to test whether hydrogen can further convinced that our sustainable aim for quality and reliability, increase our efficiency. Or the Colruyt Group Academy in which together with our lowest prices strategy, can make the difference. we aim to bring together all training and education activities for employees, private individuals and partners. The quiet deliveries In such difficult market conditions, we have to rely on our own late in the evening and early in the morning also produced only strength as Colruyt Group. If each one of us is well aware of the positive results, for the local residents, the traffic situation and core values based upon which we conduct our business, and of the company. what his individual contribution is to this business and of what our company’s contribution is to society, we can move ahead steadily This entrepreneurship comes from the employees themselves. and continue to play our role. It is also for this reason that we If we stimulate creativity and provide room to come up with are working together with our employees on how to put these new ideas and to test and realise new ideas, Colruyt Group will values into practice. As a result, all 25.000 employees are now be able to continue to innovate. Thus we can ensure that our facing the same direction and we can continue to operate as an customers are satisfied and that we will continue to grow. Let’s energetic, dynamic and resilient company. A company that wishes continue to work on this together in the coming year. With all of to conduct its business in a sustainable manner. Sustainability is our employees, with our customers and with other partners. therefore a central theme in our mission statement and in the strategic choices that we make each and every day. To realise Jef Colruyt, Chairman WorldReginfo - d31aeb4c-0804-4a6c-abf5-99ad9159aaca annual report 2011•2012 00 01 02 03 04 05 9 WorldReginfo - d31aeb4c-0804-4a6c-abf5-99ad9159aaca 10 A Word from Management Overview of the Chairman Report key figures 2. Management Report Overview financial year 2011/2012 - Financial Information 2011/12 2010/11 Variance (in EUR million) Revenue 7.847,6 7.280,1 7,8% Operating cash flow (EBITDA) (1) 681,4 621,1 9,7% % revenue 8,7% 8,5% Operating profit (EBIT)