Proceedings of the 50th Hawaii International Conference on System Sciences | 2017 A Conceptual Framework for Investigating Organizational Control and Resistance in Crowd-Based Platforms David A. Askay California Polytechnic State University
[email protected] Abstract Crowd-based platforms coordinate action through This paper presents a research agenda for crowd decomposing tasks and encouraging individuals to behavior research by drawing from the participate by providing intrinsic (e.g., fun, organizational control literature. It addresses the enjoyment) and/or extrinsic (e.g., status, money, need for research into the organizational and social social interaction, etc.) motivators [3]. Three recent structures that guide user behavior and contributions Information Systems (IS) reviews of crowdsourcing in crowd-based platforms. Crowd behavior is research [6, 4, 7] emphasize the importance of situated within a conceptual framework of designing effective incentive systems. However, organizational control. This framework helps research on motivation is somewhat disparate, with scholars more fully articulate the full range of various categorizations and often inconsistent control mechanisms operating in crowd-based findings as to which incentives are the most effective platforms, contextualizes these mechanisms into the [4]. Moreover, this approach can be limited by its context of crowd-based platforms, challenges existing often deterministic and rational assumptions of user rational assumptions about incentive systems, and behavior and motivation, which overlooks normative clarifies theoretical constructs of organizational and social aspects of human behavior [8]. To more control to foster stronger integration between fully understand the dynamics of crowd behavior and information systems research and organizational and governance of crowd-based projects, IS researchers management science.