RETURNING to LIVE EVENTS PART ONE: the DIGITAL BRIDGE 06/05/20 EDITION COVID-19 POST RETURNING to LIVE EVENTS Live Experiences Work, Period.Theywillreturn
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RETURNING TO LIVE EVENTS 06/05/20 PART ONE: THE DIGITAL BRIDGE COVID-19 EDITION COVID-19 POST POST AN INSIDE LOOK AT THE TRENDS IN EXPERIENTIAL MARKETING - COVID-19 EDITION. As humans, we are social and communal by nature. We crave personal connections. While we find WHAT’S INSIDE: KEY FINDINGS ON TRENDS & BEST ourselves in a time when digital connections are PRACTICES FOR RETURNING TO LIVE. our only option as marketers, rest assured that PART ONE: THE DIGITAL BRIDGE they will never replace face-to-face marketing. Live experiences work, period. They will return. 03 Outlook It will take time for public confidence to build and gatherings to 10 Hybrid from the Start become commonplace again. In the meantime, digital solutions are being fast-tracked to fill communication and lead generation gaps 21 Designing for Second Screen within marketing programs. This edition of The Insider tracks examples of how brands are connecting with their customers digitally and looking towards the ‘new normal’ of live events. RETURNING TO LIVE EVENTS RETURNING TO 2 Outlook Hybrid from the Start Designing for Second Screen The Outlook RETURNING TO LIVE EVENTS RETURNING TO 3 Outlook 56% Hybrid from OF EVENT MARKETERS the Start BELIEVE THAT IN-PERSON EVENTS Designing for Second Screen WILL BE BACK IN 2020. From “on Pause” to “on Deck.” > THIS IS A STRONG Several states have begun to relax their quarantine protocols and reopen their INDICATOR THAT LIVE economies, and while safety enhancements, masks and social distancing will be with us for the foreseeable future, governments are EVENTS WILL RETURN signaling a return to business. IN SOME FORM IN 2020. THE QUESTIONS IN FRONT OF US ARE MORE WHEN & HOW. RETURNING TO LIVE EVENTS RETURNING TO Source: 4 Bizzabo, 2020 Outlook WHEN: Hybrid from the Start Designing for LATE SUMMER Second Screen TO EARLY FALL… The prevailing consumer mindset will likely start to them as early as July and more continue to be conservative. According to realistically August/September. This will Ipsos, over half of people are still concerned likely vary based on venue size, attendee about returning to their pre-COVID age, physical location and passion involved. behaviors. From a Harris poll, we have seen that people anticipate returning to work While many shows and exhibitors have within the first month of a reopen, but would already made the decision to cancel their attend a movie 2-3 months later and stay in a live event programs through the rest of hotel or take a plane 4-6 months later. 2020, SEMA is still moving forward as scheduled with its November show. For example, attending a small scale venue VIP music event in a park setting might be According to SEMA President, Chris 2-3 months, and attending a limited capacity Kersting, “the vast majority of [2,000+] stadium with clear safety protocols might be member companies are planning to exhibit more like 4-6 months. this year. They are determined that the SEMA Show will help launch the industry Attending live events likely lays somewhere into a successful 2021.” The Consumer between those two timeframes, putting a Technology Association has also announced that planning is underway for CES to take place in person in January 2021. RETURNING TO LIVE EVENTS RETURNING TO 5 Outlook HOW: Hybrid from the Start PURISTS DIGITAL SCREENING NOT TOURISTS COMPANIONS ENTRANTS Designing for CHANGES Second Screen The first attendees to return One of the earliest switches Testing and screening are likely to be people who was to replace live with methods are being WE EXPECT are enthusiasts, heavily virtual. Even once things are developed that would allow engaged and passionate; live, we will have to develop a for expedient clearing of design for the fans. dual live/virtual strategy in people as asymptomatic. We TO SEE… case of outbreak. As a side are seeing this as a crucial benefit, this will allow events element of returning to large to think more like a studio worksites, convention centers The more interesting question is how they are syndicator of content. and stadiums. returning. The marketplace is experiencing two traumas—health and economic. Concerns about physical safety are at an all-time high, and consumer confidence dropped at the fastest rate ever. Everything will be run through the LIMITED CONTINGENCY SINGLE SERVE safety and spending reprioritization filter. SEATING POLICIES HOSPITALITY Live events will need to be run in Like restaurants that are Whether it’s refunds for Single serve items will currently allowed to seat up attendees or no show clauses make up hospitality, a way that: engenders confidence to 25% of their capacity, we for exhibitors, the legal aspect things with pop tops, pre- and in the minds of consumers and will see this approach used is being rewritten to provide wrapped and sealed, with is even more “worth it.” at music venues, for downside risk. automat style service. convention centers and eventually stadiums. RETURNING TO LIVE EVENTS RETURNING TO 6 Outlook HOW: Hybrid from the Start Designing for POST- Second Screen PANDEMIC ETIQUETTE, THE NEW NORMAL… CONTROLLED PROTECTION & LIMITING EXPOSURE TRAFFIC FLOW SANITIZATION WHEN DETAILING Managed traffic flow with From branded masks to Properly spaced workstations 80% directional flooring and accessible hand sanitizing with visual cues for distancing, visually defined distancing stations and regular OF MARKETERS BELIEVE as well as, touchless interactive THAT LIVE EVENTS ARE zones allows us to safely sanitization of surfaces - doing with personal devices will be CRITICAL TO THEIR guide the experience. their part to help minimize the used reduce concerns for COMPANY’S SUCCESS spread of germs. personal health. RETURNING TO LIVE EVENTS RETURNING TO Source: 7 Bizzabo, 2019 The Pivot to Digital at a Glance Outlook Hybrid from the Start Designing for Second Screen 60% 96% 63% OF EVENT PROFESSIONALS PIVOTED OF EVENT PROFESSIONALS DO NOT OF ORGANIZATIONS ARE MOVING TO AN EVENT TO VIRTUAL DUE TO THE BELIEVE VIRTUAL EVENTS WILL DIGITAL CONFERENCES OR EVENTS IMPACT OF COVID-19 REPLACE IN-PERSON EVENTS 68% 55% 93% OF REPORTED THAT A HYBRID OF RESPONDENTS SAY THAT OF EVENT MARKETERS PLAN SOLUTION THAT CAN MANAGE BOTH CUSTOMER RELATIONS, EDUCATION TO INVEST IN VIRTUAL EVENTS VIRTUAL AND IN-PERSON EVENTS AND RETENTION ARE THE MAIN MOVING FORWARD WILL PLAY A KEY ROLE IN THEIR GOALS FOR THEIR VIRTUAL EVENTS 2020- 2021 EVENT STRATEGIES Sources: RETURNING TO LIVE EVENTS RETURNING TO Bizzabo, 2020 8 Event Marketer, 2020 TOPO, 2020 7 OUT OF 10 Outlook Hybrid from the Start Designing for Second Screen Hybrid from the Start RETURNING TO LIVE EVENTS RETURNING TO 9 Hybrid From the Start Outlook THE BIGGEST MOST Hybrid from the Start OBVIOUS LESSON Designing for Second Screen OF THE PANDEMIC IS DEVELOPING LIVE EXPERIENCES THAT ARE ALSO DIGITAL-MINDED 68% FROM THE BEGINNING. OF EVENT MARKETERS REPORTED THAT A HYBRID SOLUTION THAT When the pandemic hit, progressive brands that have been CAN MANAGE BOTH VIRTUAL AND IN-PERSON communicating through digital experiences –– like Apple, EVENTS WILL PLAY A KEY Red Bull and TED –– were able to quickly pivot to a virtual- ROLE IN 2020-2021 only environment. Brands that were content-poor or relied EVENT STRATEGIES. only on face-to-face interactions had to halt, realizing that they had neither the time or the process to create virtual experiences on accelerated timelines. Many of those event directors had to watch their budgets get reallocated. RETURNING TO LIVE EVENTS RETURNING TO Source: 10 Bizzabo, 2020 Hybrid From the Start Outlook Hybrid from the Start Designing for Second Screen PRODUCT LAUNCHES Apple Special Events, where Apple CEO, Tim Cook announces upcoming product launches, software upgrades, etc., are quintessentially hybrid. Presentations are delivered to an in-person audience, comprised of Apple’s Developer Relations employees, press and tech influencers, while a simultaneous livestream captures the attention of millions of Apple fans and consumers around the world. Special Events have become a core part of Apple’s marketing machine, designed to draw a global audience and build hype around the latest releases. RETURNING TO LIVE EVENTS RETURNING TO 11 Hybrid From the Start TED UNCHARTED TED created an eight-week, content-rich online program that offered countless ways to deepen community relationships and Outlook reimagine what the future can be together in the face of the COVID-19 crisis. With live Hybrid from interviews, main stage TED Talks and the Start community days – which feature speaker Designing for Q&As and expert deep-dives – everyone in Second Screen the TED community can connect, problem- solve and help rebuild our world. RED BULL BC ONE Red Bull BC One is the biggest and most prestigious one-on-one breaking competition in the world. Since 2004, thousands of breakdancers have competed annually for a chance to represent at the Red Bull BC One World Final. Qualifying events – cyphers and FACEBOOK OCULUS CONNECT 6 camps – at 30+ global locations lead to main event Whether in-person or at home, there were a range of ways for stage, broadcast online for the world to experience. VR fans, developers, engineers, game designers and press to Even for countries without a qualifying event, experience and engage with all things Oculus during breakers can qualify in an “E-Battle,” giving anyone Facebook’s OC events. Offsite viewers could livestream the with an internet connection a chance to take the title. keynotes and watch other sessions on demand –– even from an Oculus VR headset. OC7 is due to take place later in 2020, as an entirely digital event. RETURNING TO LIVE EVENTS RETURNING TO 12 Hybrid From the Start Outlook GOOGLE ARTS & CULTURE MUSEUM EXPERIENCES Hybrid from the Start Google’s Arts & Culture web pages and mobile apps feature online collections and virtual tours of 2,500 Designing for Second Screen world-class museums.