April - June 2012 Issue

SIA Cargo Expands Network With Scoot Partnership --- Page 3

SIA Cargo Signs Joint Service Agreement With China Cargo Airlines --- Page 5

SIA Cargo Wins Prestigious Award --- Page 6

Journey As A Pilot --- Page 13

And much more: Inside this April - June 2012 issue! In This Issue . . .

Corporate News

SIA Cargo Expands Network With Scoot Partnership ~ ~ ~~~~ Page 3

SIA Cargo Singapore Sales Office Sets Out To Market Scoot ~ ~ ~~~~ Page 4 Freight Scootin’ Into ~ ~ ~~~~ Page 4

SIA Cargo Signs Joint Service Agreement With China Cargo ~ ~ ~~~~ Page 5 Airlines

SIA Cargo Wins Prestigious Award ~ ~ ~~~~ Page 6

Sponsorship Appreciated ~ ~ ~~~~ Page 7

SIA Cargo Korea Appreciates Cargo Agents ~ ~ ~~~~ Page 8

Great Shipments

SIA Cargo Flies Ukraine Treasures To Singapore ~ ~ ~~~~ Page 9 Champion Horse Flies SIA Cargo ~ ~ ~~~~ Page 10 African Lion Cubs Travels On SIA Cargo ~ ~ ~~~~ Page 11 SIA Cargo Bangalore Team Overcomes Logistics Challenge ~ ~ ~~~~ Page 12

Our People Journey As A Pilot ~ ~ ~~~~ Page 13

Activities Sporting Glory For SIA Cargo ~ ~ ~~~~ Page 17

Community Outreach Educational Trip To The National Museum Of Singapore ~ ~ ~~~~ Page 18 3 CORPORATE NEWS

SIA Cargo Expands Network With Scoot Partnership

Singapore Airlines Cargo is adding more destinations to its network through an agreement with Scoot to manage its bellyhold capacity.

Scoot is a new medium and long haul low-cost airline based in Singapore. Scoot commenced its first commercial flight on 4 June 2012, operating daily services between Singapore and Sydney. Scoot has also launched five-times-weekly services between Singapore and Gold Coast on 12 Jun and daily services between Singapore and Bangkok on 5 July. Scoot will continue to add more destinations to its network, including Tianjin, Taipei and Tokyo.

Scoot is deploying the Boeing 777-200 aircraft with a bellyhold capacity of 10 tonnes on these routes.

Singapore Airlines Cargo President Mr. Tan Kai Ping said: “Singapore Airlines Cargo is excited by the opportunity of this partnership with Scoot. The addition of Scoot's bellyhold capacity and network will provide our customers with the benefits of a wider network, and more choices in terms of frequency and capacity”. 4 CORPORATE NEWS

SIA Cargo Singapore Sales Office Sets Out To Market Scoot Freight

SIA Cargo, which wholly manages the bellyhold cargo capacity on Scoot’s B777-200 aircraft, started a series of marketing campaigns to promote Scoot Freight by hosting a seminar for our top local agents at the SIA Group Sports Club.

And to reinforce the message, we followed this up with road shows — taking the seminars to the premises of some of our top performing agents. Agents were also treated to quizzes, games and lucky draws.

At our first seminar, we even held a charity bid for one LDP (lower deck pallet) on Scoot bellyhold to Sydney, with proceeds going to Mr Lee Kong Yang, Regional the Singapore Children’s Society. Agents gamely made their bids VP SEA, presents token of in the name of charity. appreciation to charity bid winner

The combined SIA Cargo and Scoot networks offer connectivity across more than 70 cities in over 30 countries with the convenience of online reservations and shipment tracking. – By Lim Chun Huat, Singapore Sales

Scootin’ Into Sydney

Scoot’s arrival in Sydney on 5 June gave the city’s cargo community much to chirp about. The good news is that the arrival of Scoot will enable SIA Cargo to offer the Sydney cargo market a greater choice of five daily passenger flights (including four of SIA’s) and two weekly cargo freighters to Singapore, connecting to its extensive network across more than 70 cities.

All set for Scoot’s inaugural Sydney departure, our SIA Cargo team — led by Customer Services Supervisor Sharon Yuen — ensured that the first shipment on the outgoing SQ7711 went smoothly.

And, to celebrate the success of the new partnership and mark the first Scoot fl ight from Sydney, SIA Cargo hosted a function for its top 20 agents at Novotel Brighton Le-Sand Beach on June 6. Regional Vice President South-West Pacific, Mr Shum Velu welcomed everyone to a night of great food and plenty of Mr Shum Velu, Regional VP drinks. Adding to the night’s excitement was a lucky draw with South West Pacific, presents five Scoot vouchers, valued at A$200 each. Scoot voucher to an agent – By Lan Giang, Sydney 5 CORPORATE NEWS

SIA Cargo Signs Joint Service Agreement With China Cargo Airlines

Singapore Airlines Cargo and China Cargo Airlines launched joint freighter services between Singapore and on June 26.

“We have anticipated a greater partnership with China Cargo Airlines since we signed the joint venture agreement in 2010. The new joint service agreement provides more flexibility and better services to customers as it provides more choice of flights for air cargo shipments between Singapore and China,” said Singapore Airlines Cargo’s President, Mr Tan Kai Ping.

China Cargo Airlines’ President, Mr Zhu Yimin, added: “The joint freighter services will enable the two airlines to tap into each other’s network through our hubs at Shanghai and Singapore. There will be more direct access to destinations in domestic China on China Cargo’s network whilst we will be able to tap on Singapore Airlines Cargo’s network in the Middle East, Africa, and Latin America, thereby providing a more comprehensive and extensive network for customers of both airlines.”

The joint freighter services are part of wide- ranging initiatives between the two airlines. These include enhanced system integration and more integrated ground handling at the carriers' respective hubs at International Airport, Shanghai and Singapore Changi Airport to improve transshipment times.

SIA Cargo owns a 16% equity interest in Shanghai-based China Cargo Airlines Co Ltd.

Joint Services Operated Using SIA Cargo Aircraft Flight Number Aircraft Type Days of Operation Sector SQ7848/CK298 B744F Day 2 Singapore - Shanghai SQ7847/CK297 B744F Day 3 Shanghai - Singapore Joint Services Operated Using China Cargo Airlines Aircraft Flight Number Aircraft Type Days of Operation Sector CK283/SQ7803 MD11F Day 3 Shanghai - Singapore CK284/SQ7804 MD11F Day 3 Singapore - Shanghai 6 CORPORATE NEWS

SIA Cargo Wins Prestigious Award

For the sixteenth time, readers of Cargo News Asia, a leading shipping, supply chain and cargo transport newspaper, have voted Singapore Airlines Cargo as the “Best Air Cargo Carrier-Asia” in its annual Asian Freight & Supply Chain Awards survey.

“We are delighted to receive this award and would like to thank all our customers for their continued support of our services,” commented SIA Cargo President, Mr Tan Kai Ping.

This year’s awards presentation was held in Shanghai on 5 June 2012. Mr Tan received the award on behalf of SIA Cargo.

Mr James Fong, Assistant Vice-President, Cargo and Logistic Development at Changi Airport Group presents the award to Mr Tan Kai Ping, President SIA Cargo 7 CORPORATE NEWS

Sponsorship Appreciated

At a function at the Grand Corpthone Waterfront Hotel on 3 May, SIA Cargo was among those recognised for its role in making Singapore Day 2012 a success for Singaporeans living in the US. SIA Cargo had sponsored 1.2 tonnes of cargo, including picnic mats, for the event at Park, , on Apr 12. Organised every year by the Overseas Singaporean Unit since 2007, Singapore Day 2012 attracted some 5,000 Singaporeans this year.

5. Singapore Day 2012

Mr Lee Kong Yang, RVP South- East Asia (left), receiving a certificate from Mr Teo Chee Hean, Deputy Prime Minister, in recognition of SIA Cargo’s contribution 8 CORPORATE NEWS

SIA Cargo Korea Appreciates Cargo Agents

Global Sales Agent (GSA) for SIA Cargo Korea, Sesung Air Service, organised a golf event in appreciation of the top cargo agents for their support. The management of SIA Cargo Korea’s 10 agents attended the relaxing golf event.

The golf event was held over 2 days from 13 May to 14 May at Nine Bridge Country Club, Jeju island.

President of GSA gave an appreciation speech to thank the top cargo agents for their support and seek to continue this strong working relationship. – By Jun Ho, Incheon

Mr Cho Kang Hyun, President, Sesung Air service, GSA for SQC Korea (1st row 2nd from left) and Mr Lee Jun Ho, Cargo Sales Manager, GSA for SQC Korea (1st row 3rd from left) with management of the top 10 agents 9 GREAT SHIPMENTS

SIA Cargo Flies Ukraine Treasures To Singapore

SIA Cargo’s expertise in transporting precious and delicate cargo was on display once again when it flew exquisite and ancient exhibits for the Gold Rush: Treasures of Ukraine exhibition, now on at the National Museum in Singapore.

As official airline, SIA Cargo carried nearly 1.9 tonnes of valuable cargo from Tokyo (Narita) to Singapore in 16 cases.

On loan from the National Historical Museum of Ukraine and the Museum of Historical Treasures, the collection comprises 260 pieces of jewelry, coins, weapons, household and religious artifacts which date from the 8th Century BC to the 19th Century AD.

The exhibition will run until Aug 26 after which the treasures will be shipped by SIA Cargo to Osaka for an exhibition there.

SIA Cargo Service Centre monitored the uplift, transportation and unloading of this special shipment together with staff at Narita and partner SATS in Singapore. In Singapore, auxiliary police officers escorted the valuable shipment to the National Museum.

In a thank-you letter to SIA Cargo, Director National Museum of Singapore Lee Chor Lin said: “Our partnership with SQ Cargo has been crucial in bringing major international exhibitions to the people in Singapore. Not only does SQ Cargo readily contribute with freighting sponsorships that allow artworks to arrive safely in Singapore, it does so with an uncompromising high standard of professional handling services.”

Gold pendant (left) and gold Gold sword and scabbard with boar chest decoration (right), 7th– head, 4th century BC (Scythians). From 8th century BC (Khazars). Zaporizhia region, 1979 From Kirovograd region, 1961

Images © National Museum of the History of Ukraine and Museum of Historical Treasures of Ukraine 10 GREAT SHIPMENTS

Champion Horse Flies SIA Cargo

On June 7, the unbeaten star of the Australian horseracing scene, Black Caviar, traveled with SIA Cargo from Melbourne to to compete at Royal Ascot in the Diamond Jubilee Stakes.

The racehorse, which has never known defeat in a 21-race career, traveled in a specially made compression suit in a modified horse crate, and was accompanied on the trip by an entourage of three, including a veterinarian.

It was the first time that the thoroughbred took a flight, so all eyes were on her to see how the 30-hour trip would go. Landing in London after stops in Singapore and Sharjah, Black Caviar’s team was delighted that she arrived in perfect shape with the compression suit having worked extremely well.

With the superb handling of this precious cargo by the SIA Cargo team, Black Caviar went on to win the 1,200-metre Diamond Jubilee Stakes on June 23 to notch up her 22nd straight victory!" – By Erin Kiworra, Sydney 11 GREAT SHIPMENTS

African Lion Cubs Travel On SIA Cargo

On 19 June, three female and two male African lion cubs traveled with SIA Cargo from Johannesburg to Calcutta. The cubs are gifts from the Pretoria National Zoological Gardens to the Tata Steel Zoological Park in Jamshedpur.

The one year old lion cubs, about the size of a large cat, were accompanied by a veterinarian throughout the flight.

SIA Cargo Johannesburg regularly transports various live animals on zoo-to-zoo exchanges programmes. In the last few weeks we have transported giraffes, mongoose, dogs and monkeys. It is much work for our team yet exciting to see these beautiful creatures ‘passing through’ our warehouse. – By JP Cano, Johannesburg 12 GREAT SHIPMENTS

SIA Cargo Bangalore Team Overcomes Logistics Challenge

SIA Cargo Bangalore demonstrated our capabilities to handle heavy cargo on 12 May. The single piece shipment of an electrical transformer weighted 11 tonnes!

To overcome the logistics challenge, our team hired 2 heavy cranes prior to the arrival of the shipment and worked closely with the shipper to ensure that the shipment was lifted according to the instructions from the manufacturer. Our Sales and Services teams also stayed late into the night to ensure that the shipment was handled smoothly and loaded on SQ 7341 bound for Los Angeles.

The President & CEO of the freight forwarder appreciated the team’s efforts and said “ Sincere thanks to all in the SIA Cargo Bangalore team. We are delighted to have a great partner like you who always demonstrated great understanding and support.” – By Jubilant Peace Johnson, Bangalore 13 OUR PEOPLE

Journey As A Pilot

Captain Eric Oon was seconded from SIA to SIA Cargo as Chief Pilot/ Vice President of Flight Operations in November 2011. We invite him to share with us his journey as a pilot.

Hi Capt Oon! Tell us, what made you decide to become a pilot?

There is so much to share! When I was young, I wanted to be an architect and the thought of becoming a pilot never crossed my mind. I didn’t think I was pilot material as it appeared that pilots were all tall and handsome. Also, the high cost of training involved in getting a pilots license was beyond my means at the time. The life-changing event came when my sister saw the job advertisement for SIA Cadet Pilots and encouraged me to go for it. I decided to give it a shot although in my heart I never thought I’d make it through. To my surprise, I passed all three rounds of interviews, the last of which involved 3 flights on a Cessna 152 in the Singapore Flying Club. This was where I was assessed in my aptitude to fly, and my ability to achieve the necessary level of skill in what was a short period of time. These traits are important in flight training, as it is a very costly affair, and cadets are required by the company to achieve results in a short time span. The 3rd round of my assessments was an experience that I will never forget. By my 3rd flight, I was confident and able to handle the aircraft. That was the start of my career in aviation, which now spans 33 years. However, it wasn’t always smooth. Shortly after graduating from the cadet pilot course in 1980, the economy took a downturn. My batch of cadets pilots were the first ever to be redeployed to the Cabin Crew division. We were retrained to serve as Flight Stewards for a period of 9 months on the DC-10 fleet, and thereafter went back to flight operations. We were again retrained as pilots but after approximately a year, the economy was still in doldrums and we were again redeployed back to Cabin Crew division. 14 OUR PEOPLE

cont'd

I was always seeking new experiences. Not long after the second redeployment, I discovered that there was a shortage of helicopter pilots. I investigated further and was promised a position with Bristow Helicopters, a commercial helicopter company servicing the oil and gas industry. One of the employment conditions was to hold a valid Helicopter commercial pilots licence, which required approximately GBP 20,000, which in the 1980s is approximately SGD $80,000. My request for No-Pay-Leave and an educational loan in order to obtain my commercial helicopter license was approved. This allowed me to continue to pursue my passion in aviation, albeit flying a completely different machine. I successfully attained my helicopter commercial flying license and was employed by Bristow Helicopters for the next two and half years. I flew the Sikorsky S61-N, a 28 seater helicopter, responsible for transporting manpower and logistics to offshore oil rigs, drilling barges and supertankers off the coast of Kuala Terengganu on the east coast of Malaysia.

During those years, in order to meet my financial commitments, I also started a cane manufacturing business and a few other “cottage” industry businesses, which grew to give me substantial returns, thanks to the local villagers who trusted me. That period of time was an extremely memorable and rewarding experience; I learnt a lot through the A Sikorsky S61-N, 28 seater helicopter that Captain Eric Oon flew vast exposure I in the 1980s received.

Eventually, when the economy started to pick up again, and after experiencing three emergency situations whilst flying helicopters, SIA recalled me and I returned to be an airline pilot again. 15 OUR PEOPLE

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Most people think that being a pilot is a glamorous job. Perhaps you would like to share with us the glamour as well as the challenges that a pilot faces? Being a pilot is the best job in the world. The tremendous satisfaction you get from being able to control and maneuver a 390,000kgs machine in unpredictable environmental conditions is indescribable. You feel like you’ve become part of the machine. This is exactly the phrase “fly by the seat of your pants”, the pilot can react to changing wind strength and direction at a split of a second, whilst the aircraft is not able to perform an autoland (automatic landing) when faced in certain adverse weather conditions, even with today’s technology. Of course the challenges are aplenty. A pilot is allowed only a very short reaction time; in fact it has to be an automatic reaction; the buffer or margin for contemplation is very short. In addition, due to the frequent flying, the body clock of a pilot is unsettled due to the changes in time zones. Before your body is able to settle down into a certain time zone, it will be time to fly to somewhere again.

In the aspect of personal lives, a pilot would have to sacrifice spending time with the family during special occasions. In my years of flying, my family and I have accepted that we will not be able to spend special days/occasions together. We’ve grown to cherish the time we have together and to make the best of it. The “mrs” is indeed the CEO of our family, taking care of things, whilst we pilots are away. Looking at the life of a pilot, I am unsure as to the supposed glamour, but where it is truly rewarding is in the satisfaction you gain from your work.

Over the years as a pilot, have you encountered any memorable incidents that you can share with us? There were certainly a number of very memorable incidents, flying the helicopters, usually referred to as a “aerodynamically unstable machines”, presented me with emergency situations and in my career in SIA, there were a few events that I felt were the most memorable. One was when I was flying a freighter into Anchorage, Alaska. It was during a very harsh winter; it was snowing heavily and the winds were gusty. It could have easily been -20 degrees C! With such weather conditions and the freighter at its maximum landing weight, it was not an easy feat to land safely. However, in the end it all went well and we landed safely. 16 OUR PEOPLE

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After being with SIA Cargo for seven months, how would you describe your experience thus far and how is it different from being a mainline management pilot? So far the experience in SIA Cargo has been very positive. Supporting the cargo business through flight operations is different in a few ways to being in the mainline. The key difference being the crew composition in the two different operations. Through my experience so far, I have found that the crew in cargo are more diversified in terms of their cultures and backgrounds in aviation. This presents me with challenges such as language and cultural barriers, leaving me with the task of managing a wide range of different personalities, and realizing each of their own individual strengths. To further improve the cohesion of Cargo’s diversified crew, I aim to ensure that good communication, strong development plans and operating procedures are implemented. Furthermore, the cargo business is in its most challenging times. As such, the goal for SIA Cargo Flight Operations is to be operationally nimble to support our various divisions.

I think most of us are curious to know, what is in a day of a Chief Pilot’s work? I ensure that operations run smoothly in flight operations, support operations into new destinations, changes in business environment and also ensure compliance in all regulatory requirements. I also look into adopting new ideas with the objective of improving efficiency and making sure that proper change management takes place. Communication is the key to our operations, and with our crew all over the world and at different time zones, it means a real job scope of 24 by 7. I am passionate in the area of pilot development, as such I am continuously engaged with the instructor cohort to ensure operations are carried out at the highest standards and looking towards higher levels.

Thank you for your time Capt Oon, lastly, something more light-hearted. After having been to so many countries, which country is your favorite destination and why? I don’t have a favourite destination. I will fly anywhere, food is the important element to me and I look forward to enjoying all my “favourite” food at each destination. 17 ACTIVITIES

Sporting Glory For SIA Cargo Camaraderie and team spirit were displayed at the 31st SIA Group Athletics Meet which was held on Saturday, 19th May 2012. SIA Cargo was represented by 16 participants in the inter- divisional events, including two teams running the 8x100m event, two teams running the medley and four runners combining with Silkair and Tradewinds for the CEO Challenge.

The buzz of excitement was evident at Tampines Stadium even before the events began, as cheers thundered in the sporting arena. Though the scorching heat was bouncing off the track, it couldn’t melt the spirits of the athletes and supporters.

The conventional pattern of a track and field event was established, with supporters quieting down at the start of an event, breaking into a roar at the bang of the start gun, and cheering with gusto at the end of the race. Even in the face of competition, slower athletes were cheered and supported to finish the race. The first half of the day literally whizzed by with all the competitive individual events.

As the inter-divisional events loomed, the SIA Cargo participants could be seen limbering up and chatting with each other in nervous anticipation. The 8x100m kicked off the inter- divisional events, and even though SIA Cargo did not manage to win a medal in this event, it was fantastic to watch our heroes’ undying spirit.

SIA Cargo seemed to save the best for last though, as the two teams running in the last inter-divisional event, which was the medley, ran their hearts out to clinch the Gold and Bronze medals respectively. – By Adil Nunis

Mr Tan Kai Ping, SIA Cargo President (front second right) with SIA Cargo team, which won the first and third spots in the inter-divisional medley 18 COMMUNITY OUTREACH

Educational Trip To The National Museum Of Singapore

SIA Cargo staff volunteers took a group of 19 students and teachers from our adopted charity, Henderson Student Care Centre, to the National Museum of Singapore on 16 June.

The children attended an interactive workshop that introduced them to the colourful world of cheongsam and the tools of the cheongsam tailor. The children viewed the beautiful cheongsam on display from the Museum’s collection and got to know some of the famous personalities who wore the stunning cheongsam pieces. The children also enjoyed a hands-on session of tracing out a cheongsam on At the National Museum of Singapore, the guide paper and adding designs on it. introduces the children to the colourful world of cheongsam After lunch, the group continued to explore the activities that the museum has prepared for their young visitors. With interactive showcases at the Children’s Season – Island Adventures area, the children discovered how Singapore has changed and developed over the years into the modern city it is today. Many of the children loved the old cutlery that were on display and were playing with them excitedly, imagining that they were serving food and drinks to the volunteers using the cutlery that were on display. 19 COMMUNITY OUTREACH

cont'd

Head of Henderson Student Care Centre, Ms Samantha Lim thanked the Corporate Citizenship Programme committee and volunteers for organizing the outing, "I am sure our children had a great and educational trip. Thank you for spending your Saturday morning with us. We really appreciate it a lot. Thank you very much. "

Children and volunteers learn where the Children having fun playing with the old cheongsam originated from and how it cutlery has evolved over time

Published by Singapore Airlines Cargo Pte Ltd, www.siacargo.com Company Registration No. 200007345C Editor: Woo Pei Jie, Industry Affairs Executive ([email protected]) Designers : Woo Pei Jie & Roshani Herath, Senior Officer Business Technology