Corporate Social Responsibility Complete Report

corporate social responsibility complete report France Telecom Orange 2010 FTEL_1105025_couv.indd 1 15/06/11 16:38:20 contents France Telecom Group 6, place d’Alleray – 75505 Paris Cedex 15 – France Tel.: 33 (0)1 44 44 22 22 www.orange.com www.francetelecom.com 1 edito, Stéphane Richard, Chairman and Chief Executive Offi cer 2 an international group 4 CSR, at the very heart of the Group’s strategy 14 a responsible employer 28 a world lived in trust 100% post-consumer 52 a world accessible fibres, process chlorine free 80 moving towards a greener world 104 appendices France Telecom – Corporate Social Responsibility Division – SA with a capital of 10 595 434 424 euros – RCS Paris 380 129 866 – Design and creation: – Compilation: Moringa – Photo credits: Abacapress : Jurg Christandl, Nicolas Baker – Stéphane Foulon – All rights reserved. FTEL_1105025_couv.indd 2 26/05/11 15:03:38 edito Stéphane Richard, Chairman and Chief Executive Offi cer For France Telecom-Orange, being a responsible corporate citizen means fi rst and foremost building a more supportive, more caring, more human enterprise that is attentive to its employees. In 2010, a new social contract was drawn up and circulated to every employee in France. It lays the foundation for a new labour relations framework within the Group, notably by making the quality of the social climate one of the factors that determine senior management’s performance-related compensation. That responsibility also means developing equal opportunities and diversity at every level of the company. Indeed, I am convinced that strong social performance is an essential precondition for sustainable economic performance. Being a responsible company also means bringing the benefi ts of the digital world to the greatest number, and striving to avert a digital divide. It means opening up new perspectives in fi elds such as education, culture, and healthcare. Being a responsible company means ensuring that telecommunications usage is constantly made easier and safer, and providing top-quality services by helping our customers protect themselves against the potential risks that new technologies can bring. Being a responsible corporate citizen also means tackling environmental challenges head-on. It means innovating to better control our energy consumption, despite rocketing data volumes, through initiatives such as the optimisation of our data centres and the deployment of solar-powered base stations in Africa. It means increasing off-site maintenance in order to cut down on travel and focusing strongly on collecting and recycling used mobile handsets. Being a responsible company also means ensuring exemplary corporate governance day by day. Our own was strengthened in 2010 when we set up a committee within the Board of Directors explicitly tasked with overseeing these issues and with improving the quality of our reporting, which has been verifi ed by an external auditor for the past several years. Being responsible underpins everything we do at France Telecom-Orange. It is the inspiration that drives us each and every day, and it makes us an integral part of the global economy and of society at large. France Telecom-Orange 1 an international group France (including enterprises services) 102,552 employees* (1) Net revenues: 61.5% of Group TO Energy consumption**: 2,508 GWh (49% of total Group consumption) Spain 3,181 employees* Net revenues: 8.3% of Group TO Energy consumption**: 315 GWh (6.2% of total Group consumption) Poland San Francisco 25,080 employees* Net revenues: 8.6% of Group TO Energy consumption**: 697 GWh (13.6% of total Group consumption) Europe and Middle East (EME Region) (Armenia, Belgium, Dominican Republic, Moldova, Romania, Slovakia, Switzerland) 9,523 employees* Net revenues: 10.6% of Group TO Energy consumption**: 430 GWh (8.4% of total Group consumption) Africa, Middle East and Asia (AMEA Region) (CSR*** reporting countries: Botswana, Petropolis/ Cameroon, Central African Republic, Republic Rio de Janeiro of Côte d’Ivoire, Egypt, Equatorial Guinea, Guinea, Guinea-Bissau, Jordan, Kenya, Mada- gascar, Mali, Mauritius, Niger, Senegal, Uganda) > business activities 18,337 employees* Net revenues: 6,8% of Group TO Energy consumption**: 1,066 GWh 220 countries (20,8% of total Group consumption) and territories Enterprises (Orange Business services), excluding France 11,943 employees* > customers/business activities Net revenues: 4.3% of the Group’s turnover Armenia Cameroon France Energy consumption**: 99 GWh (1.9% of total Group consumption) Austria Republic of Guinea * Active Employees on 12 December 2010. Bahrain Côte d’Ivoire Guinea-Bissau ** Excluding transportation. Belgium Egypt Equatorial *** HR reporting is complete on 100% of the Group. Botswana Spain Guinea (1) Including French employees of Orange Business Services (8,972). 2 CSR, at the very heart of the Group’s strategy London Warsaw 8 in France Madrid Cairo Amman New Delhi Beijing Tokyo Mauritius Orange Labs Main enterprises customers service centers Jordan Mali Uganda Dominican Senegal Kenya Morocco Poland Republic Slovakia Liechtenstein Mauritius Portugal United Switzerland Luxembourg Moldova Central African Kingdom Tunisia Madagascar Niger Republic Romania Vanuatu France Telecom-Orange 3 CSR, at the very heart of the Group’s strategy Corporate social responsibility is vital to the success and ongoing viability of France Telecom-Orange, and one of the core elements of its strategy. Becoming the preferred operator whilst maintaining balanced growth and creating value for everyone involves committing to simultaneously serving the Group’s employees and customers, and society in the broad sense. This aim, which is manifested at the highest levels of the Group, translates into concrete undertakings in four priority areas: • recognizing and supporting employees; • ensuring transparency, quality, security and safety for our customers; • making the benefi ts of the digital world accessible to as many as possible; • fi nding innovative solutions for a new and greener world. To implement these undertakings, Orange uses a structured long-term process, supported by responsible governance and fuelled by dialogue with stakeholders. 5 a long-term ambition 9 a responsible governance 11 a process fuelled by dialogue a long-term ambition the Group’s approach France Telecom-Orange believes that progress is worth nothing unless it is shared by all. Corporate social responsibility is a key factor in the Group’s future success, and a source of value creation for all its stakeholders. Based on this conviction, Orange has defi ned an ambitious strategy to enable it to become the benchmark for corporate social responsibility in the telecommunications sector. This strategy, which is core to the company’s “Conquests 2015” project, is translated in practical action plans revolving around four basic commitments that embrace every entity in the Group: • recognize and support employees, who are on the ground level in social links; • ensure transparency, quality, security and safety for our customers; • make the benefi ts of the digital world accessible to as many as possible; • fi nd innovative solutions for a greener world. Implementing the strategy requires a structured approach, based on a dedicated organization and tools, and a reliable, verifi ed reporting process. a historic • The ORSE (Observatoire de la Responsa- a strengthened bilité Sociétale des Entreprises – corporate commitment social responsibility research institute), which dynamic brings together companies and their fi nancial Corporate social responsibility is deeply rooted partners with a concern for CSR; In 2009, Orange gave new momentum to its in the history of the France Telecom-Orange • CSR Europe (European network for corporate historic commitment by setting itself an ambi- Group. The Group is founded on a set of core social responsibility, whose members include tious goal: to become the “CSR leader” in the values that guide the principles of its activities over 60 Europe-based multinationals); telecommunications sector. This ambition vis-à-vis its stakeholders, and translate into a • The Global e-Sustainability Initiative (GeSI), responds to the Group’s deep conviction that long-standing commitment to sustainable which includes telecommunications manu- corporate social responsibility is a lever for development. facturers and operators from around the creating value for both the Group and its France Telecom-Orange signed the ETNO world and whose aim is to promote sustain- stakeholders. (European Telecommunications Network able development in the sector; The company’s new “Conquests 2015” project, Operators) Environmental Charter in 1996, and • The Energy Effi ciency Inter-Operator Col- unveiled in July 2010, confi rms the central in 2000 was also one of the fi rst companies laboration Group (EE IOCG), which brings position of CSR at the very heart of the Group’s to sign up to the United Nations Global Com- major global operators together to promote new strategy. pact. energy effi ciency in the ICT sector; The Group is also involved in a wide range of • The Mobile Alliance Against Child Sexual Abuse four major commitments organizations and initiatives focused on cor- Content – an alliance of mobile telephone France Telecom-Orange’s approach to CSR porate social responsibility and sustainable operators to combat the sexual abuse of is shaped by four fundamental commit- development such as: children on the Internet, launched in 2008. ments: France Telecom-Orange 5 • recognize and support employees,

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