Trade News Work in Conjunction with Dr
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University of Innovative Distribution (UID) Recap Message Con’t. from page 1 The University of Innovative Distribution (UID) had a record 605 people at its recent March 6–9 program in downtown Indianapolis at the JW Mar- vice. STAFDA can provide the tools you riott. UID celebrated its 22nd year of offering concentrated education for the need to revitalize your customer service March 2016 distribution supply chain. STAFDA is one of 38 UID association sponsors who skills with several quality audio books in Trade News work in conjunction with Dr. Kathy Newton, chair of the Department of the lending library, such as Four Princi- In This Issue: w Fly-In Details w Meet a STAFDA Director Technology Leadership and Innovation, Purdue University, West Lafayette, pals of Running a Business in Good Times or Bad and Mastering the Art IN, to develop course curriculum and evaluate UID faculty. Forty-three differ- STAFDA’s Atlanta Keynote Speakers Announced ent classes were taught over the four days and instructors represented the of Selling. STAFDA’s publication, Sales “best of the best” in distribution. Attendees created their own class schedule Pro, and the soon available Inside Sales Two football coaching legends will key- two different teams to the playoffs in his and Service Pro, can provide great tips note STAFDA’s General Session during its debut seasons with them. and had time each afternoon to compare notes and meet their peers in “UID President’s for improvement in your sales depart- upcoming November 6-8 Atlanta Conven- Commons.” Message ment. tion & Trade Show: Herm Edwards and In addition to his coaching career, Edwards Jimmy Johnson. They’ll address Win- played nine seasons for the Philadelphia STAFDA awarded 10 scholarships to this year’s UID. The scholarships are de- With the first signed for “rising stars” at STAFDA distributorships where the potential re- I believe a company’s success not only ning in Business…and Life! STAFDA’s Eagles (1977-1986), making a champion- depends on building relationships with quarter of 2016 cipient has had at least one year of experience in the construction/industrial almost behind us General Session is Monday, November ship appearance with them in Super Bowl channel. Each candidate had to write a short essay on why they’d like to at- the customers but with all of the em- 7, at the Georgia World Congress Cen- XV. His 33 career interceptions is one ployees within the organization. Hir- and winter giving tend UID and describe their professional aspirations. A recommendation let- Terry Earle ter. STAFDA’s Opening Party on Sunday, short of the franchise record. He never ing and retaining employees that are a way to spring, it’s ter was also required from the owner/president of the company. At the end Fort Worth Bolt & November 6, will be at the adjacent Col- missed a game. Edwards went on to play “good fit” will be even more important a good time to re- of the first day, UID held a Welcome Happy Hour in the hotel’s sports bar. Tool Co. lege Football Hall of Fame, into which briefly for theLos Angeles Rams and At- going forward this year. fresh our custom- Fort Worth, TX Afterward, STAFDA hosted a dinner for all its members attending UID. Fol- er service skills for Johnson was inducted in May 2012. lanta Falcons before announcing his re- lowing dinner, the 2016 STAFDA/ the upcoming busy months. I feel tirement in 1986. After his playing career UID Scholarship recipients were After doing some research on employee fulfillment and satisfaction, I have decid- we need to keep a clear focus on Herm Edwards is ended, he became a defensive assistant at photographed (L-R): John Low- our customers’ needs and con- currently a pro foot- San Jose State University (1987-1989), ery, Posner Industries, Capitol ed to begin implementing some ideas to improve the overall satisfaction level tinue building and strengthening ball analyst for ESPN then an NFL scout and defensive backs Heights, MD; Bryan Rieckman, our relationships with them. With and known for his coach for the Chiefs (1990-1995). With Lincoln Contractors Supply, here at Fort Worth Bolt & Tool. A study modern technology, our custom- game-day terminol- the Tampa Bay Buccaneers (1996-2000), Appleton, WI; Andrew Hartman, from The Wharton School of Business ers are inundated by information ogy, dubbed “Her- Edwards was a defensive backs/assistant Hartman Independent Co., Law- discovered businesses with high levels of employee satisfaction perform better overload. This gives us an op- misms” by fans. Of these, the quote and head coach under Tony Dungy. And, in rence, PA; Steve Harris, Contractors & Industrial Supply, Roanoke, VA; portunity to simplify the buying Jonathan Goodwin, Pro Tool and Supply, Waltham, MA; and Corby Rob- than those without. An interesting fact I sound bite, “You play to win the game!” January 2001, despite never having previ- found that was paying more seems like process for them by providing a message Edwards gave during a New ously held a head coaching job, he was bins, Alabama Construction Supply, Birmingham, AL. Scholarship recipi- the right information to the right the obvious choice, but it only serves York Jets press conference, became the hired as the Jets’ head coach. ents not shown are Steven Barnett, International Tool Corp., Davie, FL; people and then guiding them a temporary purpose and once that is title of his book, a collection of quotes Jim Georgeoff, Patlin, Inc., East Dundee, IL; CJ Henrich, The New Sioux through the decision-making gone, employees lose interest. I’ve been on “leadership lessons.” Edwards’ energy Edwards has used his NFL experience to City Iron Co., Sioux City, IA; and Florencio Rodriguez, ARCO Contractors process. In most cases, it does not putting together a team to find ways to and enthusiasm best define how he ap- serve as a positive role model. He found- Supply Co., Ft. Worth, TX. matter how great our products motivate our employees to work bet- proached the head coaching position for ed the Herm Edwards Youth Founda- ter because it makes them happy and are or how talented our sales staff Veteran UID faculty included Michael may be, the customer will remem- the Kansas City Chiefs (2006-2009) and tion in 1985 as well as the Herm Edwards Marks, Tim Underhill, Steve Mc- not for monetary reasons alone. I will New York Jets (2001-2005). Edwards is Youth Football Camp. He grew up in be rolling out an employee engage- ber the direct interaction with our Clatchy, Paul and Tom Reilly, Bill one of five coaches in NFL history to take Continued on page 2 ment survey this month in hopes that company, whether it is positive or McCleave, Sam Richter, Bruce Mer- negative. rifield, Mike Workman, and John employee feedback will help us to make Please be sure to visit the members-only section of STAFDA’s website, www.stafda.org, improvements. I‘ll provide an update on Monoky among others. Another long- A bad experience at any point in to get detailed information on the following new members. standing UID faculty member, Steve this in April’s newsletter. the cycle can ruin the relationship, Distributors HVAC Components Boyd, led a workshop on the “Power of whether it’s a problem with a de- Cincinnati Electrical Repair Co. – Elgen Manufacturing – Closter, NJ the Spoken Word.” His course identi- livery, issue paying a bill, trouble Cincinnati, OH Socket Head Cap Screws, Metrics, Dowels, fied bad listening habits while demonstrating how to cultivate active listen- maneuvering a phone system to Fastco Inc. – Tacoma, WA Pins, Hex Keys ing skills. Boyd also covered organizing reach the person needed, or not Xcaliber Industrial LLC – McKinney, TX Fit Fasteners LLC – Glendale Heights, IL and delivering presentations in addition being helped in a professional Nails & Screws: Cladding, Plastic, Concrete, to helping attendees enhance their per- and knowledgeable manner by Associates Coil suasion skills. 1 4 your sales department. There are Adhesives, Sealants, Aerosoles, Foams, Necto Collated Fasteners – Genemuiden, so many opportunities for a break Spray Paints Netherlands UID also showcases new business ex- UID 2017 will be held March 5 – 8 again in down in customer service. But Akkim Sealants & Adhesives – Istanbul, Painting & Concrete Coating Tools perts. First-time presenters included Gail Indianapolis at the JW Marriott. STAFDA will there are those same opportuni- Turkey Nour Trading House Inc. – Waterloo, ON Alofsin, Justin King, and Mike Gardner mail out UID ’17 brochures and distributor ties to improve your customer’s Comet Clutches, Tecumseh Engines, Cleaners & Degreasers (shown here). Gardner’s class, “What is scholarship applications in mid-November. experience by training and em- Injection Molding Premalux LLC – Aurora, OH Your Comptitive Edge?” challenged executives with exercises and interactive This information will also be posted to the powering your whole company to Certified Parts Corp. – Janesville, WI Stainless Steel Fasteners, Alum/Copper/ discussions to close the loop between all company departments. He shared a members-only home page of STAFDA’s provide excellent customer ser- New Members Nickel/Bronze Fasteners framework on how to give a company its competitive edge to grow business. website, www.stafda.org. Continued on page 4 Star Stainless Screw Co. – Commerce, CA Keynoters Con’t. from page 1 STAFDA’s 4th Annual Congressional Fly-In Details Announced Get to Know Your STAFDA Board Seaside, CA, and remains very committed “Save the Date” postcards were mailed last month for retary of Labor to issue regulations to implement the Order’s require- Member to the Monterey Peninsula. Edwards helps STAFDA’s upcoming June 8-9 Congressional Fly- ments by September 30, 2016.