Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
2011 Chevrolet Impala Owner Manual M
In Brief ...... 1-1 Storage ...... 4-1 Climate Controls ...... 8-1 Instrument Panel ...... 1-2 Storage Compartments ...... 4-1 Climate Control Systems ...... 8-1 Initial Drive Information ...... 1-3 Additional Storage Features . . . 4-2 Air Vents ...... 8-5 Vehicle Features ...... 1-14 Maintenance ...... 8-5 Performance and Instruments and Controls . . . . 5-1 Maintenance ...... 1-18 Controls ...... 5-2 Driving and Operating ...... 9-1 Warning Lights, Gauges, and Driving Information ...... 9-2 Keys, Doors and Windows . . . 2-1 Indicators ...... 5-10 Starting and Operating ...... 9-17 Keys and Locks ...... 2-2 Information Displays ...... 5-26 Engine Exhaust ...... 9-24 Doors ...... 2-10 Vehicle Messages ...... 5-30 Automatic Transmission ...... 9-25 Vehicle Security...... 2-11 Vehicle Personalization ...... 5-39 Brakes ...... 9-28 Exterior Mirrors ...... 2-14 Universal Remote System . . . . 5-45 Ride Control Systems ...... 9-29 Interior Mirrors ...... 2-15 Cruise Control ...... 9-32 Windows ...... 2-16 Lighting ...... 6-1 Fuel ...... 9-35 Roof ...... 2-18 Exterior Lighting ...... 6-1 Towing...... 9-41 Interior Lighting ...... 6-5 Conversions and Add-Ons . . . 9-48 Seats and Restraints ...... 3-1 Lighting Features ...... 6-6 Head Restraints ...... 3-2 Vehicle Care ...... 10-1 Front Seats ...... 3-3 Infotainment System ...... 7-1 General Information ...... 10-2 Rear Seats ...... 3-8 Introduction ...... 7-1 Vehicle Checks ...... 10-4 Safety Belts ...... 3-10 Radio ...... 7-6 Headlamp Aiming ...... 10-32 Airbag System ...... 3-26 Audio Players ...... 7-15 Bulb Replacement ...... 10-33 Child Restraints ...... 3-42 Phone ...... 7-21 Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
2011 Chevrolet Impala Owner Manual M
Electrical System ...... 10-37 Technical Data ...... 12-1 Wheels and Tires ...... 10-42 Vehicle Identification ...... 12-1 Jump Starting ...... 10-75 Vehicle Data ...... 12-2 Towing...... 10-79 Appearance Care ...... 10-81 Customer Information ...... 13-1 Customer Information ...... 13-1 Service and Maintenance . . . 11-1 Reporting Safety Defects . . . . 13-14 General Information ...... 11-1 Vehicle Data Recording and Scheduled Maintenance ...... 11-2 Privacy...... 13-15 Recommended Fluids, Index ...... i-1 Lubricants, and Parts ...... 11-6 Maintenance Records ...... 11-9 Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Introduction iii
This manual describes features Canadian Vehicle Owners that may or may not be on your specific vehicle either because Propriétaires Canadiens they are options that you did A French language copy of this not purchase or due to changes manual can be obtained from your subsequent to the printing of this dealer or from: owner manual. Please refer to the The names, logos, emblems, purchase documentation relating On peut obtenir un exemplaire de slogans, vehicle model names, to your specific vehicle to confirm ce guide en français auprès du and vehicle body designs appearing each of the features found on your concessionnaire ou à l'adresse in this manual including, but vehicle. For vehicles first sold suivante: not limited to, GM, the GM logo, in Canada, substitute the name Helm, Incorporated CHEVROLET, the CHEVROLET "General Motors of Canada Limited" Emblem, IMPALA, and the IMPALA P.O. Box 07130 for Chevrolet Motor Division Detroit, MI 48207 Emblem are trademarks and/or wherever it appears in this manual. service marks of General Motors 1-800-551-4123 LLC, its subsidiaries, affiliates, Keep this manual in the vehicle for Numéro de poste 6438 or licensors. quick reference. de langue française www.helminc.com
Litho in U.S.A. Part No. 20782813 B Second Printing © 2010 General Motors LLC. All Rights Reserved. Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
iv Introduction
Using this Manual Symbols { WARNING To quickly locate information The vehicle has components and about the vehicle, use the Index These mean there is something labels that use symbols instead of in the back of the manual. It is an that could hurt you or other text. Symbols are shown along with alphabetical list of what is in the people. the text describing the operation manual and the page number or information relating to a specific where it can be found. component, control, message, Notice: This means there is gauge, or indicator. something that could result Danger, Warnings, and in property or vehicle damage. M : This symbol is shown when Cautions This would not be covered by you need to see your owner manual the vehicle's warranty. for additional instructions or Warning messages found on vehicle information. labels and in this manual describe hazards and what to do to avoid or * : This symbol is shown when reduce them. you need to see a service manual for additional instructions or Danger indicates a hazard with a information. high level of risk which will result in serious injury or death. Warning or Caution indicates a A circle with a slash through it hazard that could result in injury or is a safety symbol which means death. “Do Not,”“Do not do this,” or “Do not let this happen.” Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
Introduction v
Vehicle Symbol Chart # : Fog Lamps Here are some additional symbols . : Fuel Gauge that may be found on the vehicle + and what they mean. For more : Fuses information on the symbol, refer 3 : Headlamp High/Low-Beam to the Index. Changer 9 : Airbag Readiness Light j : LATCH System Child # : Air Conditioning Restraints ! : Antilock Brake System (ABS) * : Malfunction Indicator Lamp : % : Audio Steering Wheel Controls : Oil Pressure or OnStar® } : Power $ : Brake System Warning Light / : Remote Vehicle Start " : Charging System > : Safety Belt Reminders I : Cruise Control 7 : Tire Pressure Monitor B : Engine Coolant Temperature d : Traction Control O : Exterior Lamps M : Windshield Washer Fluid Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
vi Introduction
2 NOTES Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
In Brief 1-1
Sensing System for Passenger Performance and Maintenance In Brief Airbag ...... 1-8 Traction Control Mirror Adjustment ...... 1-9 System (TCS) ...... 1-18 Instrument Panel Steering Wheel Electronic Stability Adjustment ...... 1-10 Control (ESC) ...... 1-19 Instrument Panel ...... 1-2 Interior Lighting ...... 1-10 Tire Pressure Monitor ...... 1-19 Initial Drive Information Exterior Lighting ...... 1-10 Engine Oil Life System ...... 1-20 Initial Drive Information ...... 1-3 Windshield Wiper/Washer . . . . 1-11 Fuel E85 (85% Ethanol) . . . . . 1-20 Remote Keyless Entry (RKE) Climate Controls ...... 1-12 Driving for Better Fuel System ...... 1-4 Economy ...... 1-20 Vehicle Features Roadside Assistance Remote Vehicle Start ...... 1-4 Radio(s) ...... 1-14 Door Locks ...... 1-5 Program ...... 1-21 Satellite Radio ...... 1-15 OnStar® ...... 1-21 Trunk Release ...... 1-5 Portable Audio Devices ...... 1-16 Windows ...... 1-6 Bluetooth® ...... 1-16 Seat Adjustment ...... 1-6 Steering Wheel Controls . . . . . 1-16 Second Row Seats ...... 1-8 Cruise Control ...... 1-17 Head Restraint Adjustment . . . . 1-8 Power Outlets ...... 1-18 Safety Belts ...... 1-8 Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
1-2 In Brief
Instrument Panel Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
In Brief 1-3
A. Air Vents on page 8‑5. L. Steering Wheel Adjustment on Initial Drive page 5 2. B. Remote Trunk Release Button. ‑ Information See Trunk on page 2‑10. M. Cruise Control on page 9‑32. C. Turn and Lane-Change Signals N. Hood Release. See Hood on This section provides a brief overview about some of the on page 6‑4. page 10‑5. important features that may or D. Instrument Cluster on O. Data Link Connector (DLC) may not be on your specific page 5‑11. (Out of View). See Malfunction vehicle. Indicator Lamp on page 5‑17. E. Hazard Warning Flashers on For more detailed information, refer page 6‑4. P. Horn on page 5‑3. to each of the features which can be F. Driver Information Center (DIC) Q. Steering Wheel Controls on found later in this owner manual. on page 5‑26. page 5‑3 (If Equipped). G. Passenger Airbag Status R. Ignition Positions on page 9‑17. Indicator on page 5‑16. S. Climate Control Systems on H. Infotainment on page 7‑1. page 8‑1. I. Exterior Lamp Controls on T. Power Outlets on page 5‑8. page 6‑1. U. Center Console Shift Lever J. Instrument Panel Illumination (If Equipped). See Shifting Into Control on page 6‑5. Park on page 9‑21. K. Traction Control System (TCS) V. Glove Box on page 4‑1. on page 9‑29 (If Equipped). Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
1-4 In Brief
Remote Keyless Press Q to lock all doors. Remote Vehicle Start Entry (RKE) System Lock and unlock feedback can With this feature the engine can be The RKE transmitter is used to be personalized. See Vehicle started from outside of the vehicle. Personalization on page 5‑39 remotely lock and unlock the doors Starting the Vehicle from up to 60 m (195 ft) away from for additional information. the vehicle. 1. Aim the RKE transmitter at the Press and hold V for vehicle. approximately one second to open the trunk. 2. Press Q. Press L and release to locate the 3. Immediately after completing vehicle. Step 2, press and hold / until the turn signal lamps flash. Press L and hold for more than two seconds to sound the panic When the vehicle starts, the parking alarm. lamps will turn on and remain on as long as the engine is running. Press L again to cancel the panic The doors will be locked and alarm. the climate control system may come on. See Keys on page 2‑2 and Remote Keyless Entry (RKE) System The engine will continue to run for Press K to unlock the driver door. Operation on page 2‑3. 10 minutes. Repeat the steps for a Press again within five seconds to 10-minute time extension. Remote unlock all remaining doors. start can be extended only once. Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
In Brief 1-5
Canceling a Remote Start Door Locks K : Press the top of the switch to unlock all doors. To cancel a remote start: Manual Locks . For more information, see: Aim the RKE transmitter From outside the vehicle, use at the vehicle and press and . Power Door Locks on page 2‑8. / the key in the door or the Remote hold until the parking lamps Keyless Entry (RKE) transmitter to . Delayed Locking on page 2‑8. turn off. lock or unlock the vehicle. From the . Turn on the hazard warning inside, pull up or push down on the Trunk Release flashers. manual door lock knobs. In addition to the trunk release . Turn the ignition on and then See Door Locks on page 2‑7. button on the RKE transmitter, there back off. Power Door Locks is a remote release V button located on the left side of the See Remote Vehicle Start on Power door lock switches are instrument panel. page 2‑5. located on the front doors near the handle. For more information, see Trunk on page 2 10. Q : Press the bottom of the switch ‑ to lock all doors. Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
1-6 In Brief
Windows Seat Adjustment 2. Slide the seat to the desired position and release the bar. Manual Seats 3. Try to move the seat back and forth to be sure the seat is locked in place. See Seat Adjustment on page 3‑3. To adjust the seatback, see “Manual Reclining Seatbacks” under Reclining Seatbacks on page 3‑5.
The power window switches are on the driver door armrest. Each passenger door has a switch To adjust a manual seat: that controls only that window. 1. Lift the bar under the front edge Press the front of the switch to the of the seat cushion to unlock first position to open the window. the seat. Pull the switch up to close it. For more information, see Power Windows on page 2‑16. Chevrolet Impala Owner Manual - 2011 Black plate (7,1)
In Brief 1-7
Power Seats Power Reclining Seatback Manual Lumbar
To adjust a power seat, if equipped: To adjust a power seatback, Move the lever up or down to if equipped: increase or decrease lumbar . Move the seat forward or support. rearward by sliding the control . Tilt the top of the control forward or rearward. rearward to recline. See Lumbar Adjustment on page 3 4 for more information. . Raise or lower the front or rear . Tilt the top of the control forward ‑ of the seat cushion by moving to raise. the front or rear of the control See “Power Reclining Seatbacks” up or down. under Reclining Seatbacks on See Power Seat Adjustment on page 3‑5. page 3‑4. Chevrolet Impala Owner Manual - 2011 Black plate (8,1)
1-8 In Brief
Second Row Seats Safety Belts . Lap Belt on page 3‑23. . Lower Anchors and Tethers for On vehicles with the flip and fold Children (LATCH System) on feature, the bottom seat cushions page 3 51. can be flipped forward and the ‑ seatback folded down to create an extended cargo area. Sensing System for The vehicle also has an under seat Passenger Airbag storage area. The passenger sensing system will See Rear Seats (Split Folding) on turn off the right front passenger frontal airbag under certain page 3‑8 for more information. conditions. The driver airbags, Head Restraint seat‐side impact airbags, and roof‐rail airbags are not affected Adjustment by this. Refer to the following sections for Do not drive until the head restraints important information on how to use The passenger airbag status for all occupants are installed and safety belts properly. indicator will be visible on the adjusted properly. instrument panel when the vehicle . Safety Belts on page 3‑10. To achieve a comfortable seating is started. position, change the seatback . How to Wear Safety Belts recline angle as little as necessary Properly on page 3‑14. while keeping the seat and the . Lap-Shoulder Belt on page 3‑19. head restraint height in the proper position. For more information see Head Restraints on page 3‑2 and Seat Adjustment on page 3‑3. Chevrolet Impala Owner Manual - 2011 Black plate (9,1)
In Brief 1-9
Mirror Adjustment Interior Mirror Exterior Mirrors Vehicles with a manual rearview mirror can be adjusted by holding the mirror in the center to move it for a clearer view behind the vehicle. Adjust the mirror to avoid United States glare from the headlamps behind. Pull the lever, located at the bottom of the mirror for nighttime use. Return the lever to its original position for the day position. See Manual Rearview Mirror on page 2‑15. Canada On vehicles with an automatic See Passenger Sensing System on dimming rearview mirror, the mirror page 3‑34 for important information. Controls for the outside power will automatically adjust to reduce mirrors are on the driver door the glare of lights from behind the armrest. vehicle. See Automatic Dimming Rearview Mirror on page 2‑15. Press the left or right side of the selector located above the control pad to adjust the driver or passenger mirror. Then press the control pad to move the mirror in the desired direction. See Power Mirrors on page 2‑14. Chevrolet Impala Owner Manual - 2011 Black plate (10,1)
1-10 In Brief
Steering Wheel Interior Lighting . Delayed Entry Lighting on page 6 7. Adjustment ‑ Dome Lamp . Delayed Exit Lighting on The center mounted dome lamp page 6‑7. overhead comes on when a door . Parade Dimming on page 6‑7. is opened. This lamp can also be turned on by turning the instrument Exterior Lighting panel brightness control clockwise. Reading Lamps The vehicle has reading lamps that also act as the dome lamp. Press the button near each lamp to turn them on and off. Map Lamps The tilt wheel lever is located on the left side of the steering column. The vehicle has map lamps on the rearview mirror. Push the button To adjust the steering wheel: near each lamp to turn the map 1. Hold the wheel and pull the lever lamps on and off. toward you. For more information on interior 2. Move the steering wheel up lighting, see: The exterior lamps control is located or down. on the instrument panel to the left of . Exterior Lighting on page 1‑10. the steering wheel. 3. Release the lever to lock the . Courtesy Lamps on page 6 5. steering wheel in place. ‑ Do not adjust the steering wheel while driving. Chevrolet Impala Owner Manual - 2011 Black plate (11,1)
In Brief 1-11
P : Briefly turn to this position Windshield Wiper/Washer 9 : Turns the windshield to manually turn the automatic wipers off. lamp control and Daytime Running 6 : Turn the band up for more Lamps (DRL) off or on. For vehicles frequent wipes or down for less first sold in Canada, the off position frequent wipes. only works when the vehicle is shifted into the P (Park) position. 6 : Slow wipes. AUTO: Automatically operates the ? : Fast wipes. headlamps and other exterior lamps Windshield Washer at normal brightness. L ; : Turns on the parking lamps Push the paddle at the top of the and taillamps. lever to spray washer fluid on the windshield. 2 : Turns on the headlamps and other exterior lamps. See Windshield Wiper/Washer on The lever is located on the left side page 5‑4. # : (If Equipped) Turns on the fog of the steering column. lamps. 8 : Single wipe, turn to 8, then For more information, see: release. Several wipes, hold the . Exterior Lamp Controls on band on 8 longer. page 6‑1. . Fog Lamps on page 6‑5. . Daytime Running Lamps (DRL)/ Automatic Headlamp System on page 6‑3. Chevrolet Impala Owner Manual - 2011 Black plate (12,1)
1-12 In Brief
Climate Controls This vehicle may have a dual or single climate control system. The heating, cooling, defrost, defog, and ventilation can be controlled with either of these systems.
Dual Zone with Optional Heated Seat Controls
A. Fan Control F. Driver and Passenger Heated B. Outside Air Seats C. Recirculation G. Driver and Passenger Temperature Controls D. Air Delivery Mode Control H. Rear Window Defogger E. Air Conditioning Chevrolet Impala Owner Manual - 2011 Black plate (13,1)
In Brief 1-13
Single Zone
A. Fan Control F. Air Conditioning B. Outside Air G. Rear Window Defogger C. Temperature Control See Climate Control Systems on D. Recirculation page 8‑1. E. Air Delivery Mode Control Chevrolet Impala Owner Manual - 2011 Black plate (14,1)
1-14 In Brief
Vehicle Features © ¨ : Seek or scan stations. 4 : Press to display additional text Radio(s) information related to the current FM-RDS or XM station; or CD, MP3, or WMA song. If information is available during XM, CD, MP3, or WMA playback, the song title information displays on the top line of the display and artist information displays on the bottom line. When information is not available, “No Info” displays. For more information about these and other radio features, see Infotainment on page 7‑1.
Radio with CD (MP3)
O : Press to turn the system on BAND: Press to choose between and off. Turn to increase or FM, AM, or XM™, if equipped. decrease the volume. f : Select radio stations. Chevrolet Impala Owner Manual - 2011 Black plate (15,1)
In Brief 1-15
Storing a Favorite Station Setting the Clock Satellite Radio Depending on which radio the To set the time and date for the XM is a satellite radio service vehicle has, radio stations are Radio with CD (MP3): based in the 48 contiguous stored as either favorites or 1. Turn the radio on. United States and 10 Canadian presets. H provinces. XM satellite radio has a For radios with a FAV button, 2. Press and the HR, MIN, MM, wide variety of programming and a maximum of 36 stations can DD, and YYYY (hour, minute, commercial-free music, coast to be stored as favorites using the month, day, and year) display. coast, and in digital-quality sound. 6 softkeys located below the radio 3. Press the pushbutton located A fee is required to receive the station frequency tabs and by using below any one of the tabs that XM service. the radio FAV button. Press FAV you want to change. to go through up to 6 pages of For more information, refer to: 4. Increase or decrease the time or favorites, each having 6 favorite . www.xmradio.com or call stations available per page. Each date by turning f clockwise or 1-800-929-2100 (U.S.) page of favorites can contain any counterclockwise. . www.xmradio.ca or call combination of AM, FM, or XM For detailed instructions on setting 1-877-438-9677 (Canada) stations. the clock for your specific audio See Satellite Radio on page 7 9. For radios without a FAV button, up system, see Clock on page 5‑7. ‑ to 18 stations (6 FM1, 6 FM2, and 6 AM), can be programmed on the 6 numbered buttons. See Operation on page 7‑2. Chevrolet Impala Owner Manual - 2011 Black plate (16,1)
1-16 In Brief
Portable Audio Devices Bluetooth® Steering Wheel Controls This vehicle may have an auxiliary For vehicles with a Bluetooth input jack, located on the audio system, it allows users with a faceplate. External devices such Bluetooth‐enabled cell phone to as iPods®, MP3 players, etc. can make and receive hands-free calls be connected to the auxiliary input using the vehicle’s audio system jack using a 3.5 mm (1/8 in) input and controls. jack cable. The Bluetooth‐enabled cell phone See “Using the Auxiliary Input must be paired with the Bluetooth Jack” under Auxiliary Devices on system before it can be used in the page 7‑21. vehicle. Not all phones will support all functions. For more information, visit www.gm.com/bluetooth. For more information, see Bluetooth If equipped, these controls are on page 7‑21. located on the right side of the steering wheel. w : Press to go to the next radio station stored as a favorite, or the next track if a CD is playing. Chevrolet Impala Owner Manual - 2011 Black plate (17,1)
In Brief 1-17
b g : Press to silence the vehicle Cruise Control +RES: Press briefly to make the speakers only. Press again to turn vehicle resume to a previously the sound on. Press and hold longer set speed, or press and hold to than two seconds to interact with accelerate. ® the OnStar or Bluetooth systems, SET−: Press to set the speed and if equipped. activate cruise control or make the c x : Press to go to the vehicle decelerate. previous radio station stored as a [ : Press to disengage cruise favorite, the next track if a CD is control without erasing the set playing, reject an incoming call, speed from memory. or end a current call. For more information, see Cruise SRCE : Press to choose between Control on page 9‑32. the radio, CD, and auxiliary input jack. The cruise control buttons are + e − e : Press to increase or located on the left side of the decrease volume. steering wheel. ¨ : Press to go to the next radio J : Press to turn cruise control on station while in AM, FM, or XM. and off. The indicator is lit when Press to go to the next track or cruise control is on. chapter while sourced to the CD. For more information, see Steering Wheel Controls on page 5‑3. Chevrolet Impala Owner Manual - 2011 Black plate (18,1)
1-18 In Brief
Power Outlets . For vehicles with traction control Performance and and electronic stability control, The vehicle has three 12‐volt Maintenance press and release 5 on the outlets which can be used to plug instrument panel to turn off in electrical equipment, such as a Traction Control cell phone or MP3 player. traction control. F illuminates System (TCS) and the appropriate DIC On vehicles with a center console, message displays. See Ride one outlet is located inside The vehicle may have a traction Control System Messages on the center floor console and control system which limits page 5‑35. two outlets are located at the wheel spin. The system turns front of the console bin under on automatically every time the . Press and release the button the instrument panel. vehicle is started. again to turn on traction control. On vehicles without a center . For vehicles with traction control, For more information, see Traction console, two are located under the press and release i on the Control System (TCS) on page 9 29. climate controls and another outlet instrument panel to turn off ‑ for the rear seat passengers is at traction control. F illuminates the rear of the center front seat. and the appropriate DIC Remove the cover to access and message displays. See Ride replace when not in use. Control System Messages on page 5 35. See Power Outlets on page 5‑8. ‑ Chevrolet Impala Owner Manual - 2011 Black plate (19,1)
In Brief 1-19
Electronic Stability Tire Pressure Monitor Information label. See Vehicle Load Limits on page 9‑12. The warning Control (ESC) This vehicle may have a Tire light will remain on until the tire The Electronic Stability Control Pressure Monitor System (TPMS). pressure is corrected. system assists with directional During cooler conditions, the low tire control of the vehicle in difficult pressure warning light may appear driving conditions. The system when the vehicle is first started and turns on automatically every time then turn off. This may be an early the vehicle is started. indicator that the tire pressures are . To turn off both traction getting low and the tires need to be control and Electronic inflated to the proper pressure. Stability Control, press and The TPMS warning light alerts you 5 to a significant loss in pressure The TPMS does not replace normal hold on the instrument of one of the vehicle's tires. If the monthly tire maintenance. It is the panel until F illuminates and warning light comes on, stop as driver’s responsibility to maintain the appropriate DIC message soon as possible and inflate the correct tire pressures. displays. See Ride Control tires to the recommended pressure See Tire Pressure Monitor System System Messages on page 5‑35. shown on the Tire and Loading on page 10‑51. . Press and release the button again to turn on both systems. For more information, see Electronic Stability Control (ESC) on page 9‑31. Chevrolet Impala Owner Manual - 2011 Black plate (20,1)
1-20 In Brief
Engine Oil Life System Fuel E85 (85% Ethanol) . Avoid idling the engine for long periods of time. The engine oil life system calculates Vehicles that have a FlexFuel badge . When road and weather engine oil life based on vehicle use and a yellow fuel cap can use either conditions are appropriate, and displays a DIC message when unleaded gasoline or ethanol fuel use cruise control. it is necessary to change the engine containing up to 85% ethanol (E85). oil and filter. The oil life system See Fuel E85 (85% Ethanol) on . Always follow posted speed should be reset to 100% only page 9‑38. For all other vehicles, limits or drive more slowly when following an oil change. use only the unleaded gasoline conditions require. described under Recommended Resetting the Oil Life System . Keep vehicle tires properly Fuel on page 9‑35. inflated. 1. Display OIL LIFE REMAINING on the DIC. Driving for Better Fuel . Combine several trips into a single trip. 2. Press and hold the SET/RESET Economy button on the DIC for more than . Replace the vehicle's tires with Driving habits can affect fuel five seconds. The oil life will the same TPC Spec number mileage. Here are some driving change to 100%. molded into the tire's sidewall tips to get the best fuel economy near the size. See Engine Oil Life System on possible. page 10‑11. . Follow recommended scheduled . Avoid fast starts and accelerate maintenance. smoothly. . Brake gradually and avoid abrupt stops. Chevrolet Impala Owner Manual - 2011 Black plate (21,1)
In Brief 1-21
Roadside Assistance Online Owner Center Automatic Crash Response Program The Online Owner Center is a In a crash, built‐in sensors can complimentary service that includes automatically alert an OnStar U.S.: 1-800-243-8872 online service reminders, vehicle Advisor who is immediately TTY Users: 1-888-889-2438 maintenance tips, online owner connected to the vehicle to see manual, special privileges, if you need help. Canada: 1-800-268-6800 and more. As the owner of a new Chevrolet, How OnStar Service Works Sign up today at: you are automatically enrolled in www.chevyownercenter.com Q : This blue button connects the Roadside Assistance program. (U.S.) or www.gm.ca (Canada). you to a specially trained OnStar See Roadside Assistance Program Advisor to verify your account on page 13‑6 for more information. OnStar® information and to answer questions. Roadside Assistance and OnStar ] : Push this red emergency If you have an active OnStar button to get priority help from subscription, press the Q button specially trained OnStar Emergency and the current GPS location will Advisors. be sent to an OnStar advisor who X : Push this button for hands‐free, will assess your problem, contact voice‐activated calling and to give Roadside Assistance, and relay OnStar uses several innovative voice commands for Turn‐by‐Turn your exact location to get the help Navigation. you need. technologies and live Advisors to provide a wide range of safety, security, navigation, diagnostics, and calling services. Chevrolet Impala Owner Manual - 2011 Black plate (22,1)
1-22 In Brief
Crisis Assist, Stolen Vehicle OnStar service requires wireless OnStar service may not work if the Assistance, Vehicle Diagnostics, communication networks and the OnStar equipment isn’t properly Remote Door Unlock, Roadside Global Positioning System (GPS) installed or you haven’t maintained Assistance, Turn‐by‐Turn satellite network. Not all OnStar it and your vehicle is in good Navigation, and Hands‐Free services are available everywhere working order and in compliance Calling are available on most or on all vehicles at all times. with all government regulations. vehicles. Not all OnStar services If you try to add, connect, or modify OnStar service can’t work unless are available on all vehicles. your vehicle is in a place where any equipment or software in your For more information see the OnStar has an agreement with vehicle, OnStar service may not OnStar Owner's Guide or visit a wireless service provider for work. Other problems OnStar can’t www.onstar.com (U.S.) or service in that area, and the control may prevent service to you, www.onstar.ca (Canada), contact wireless service provider has such as hills, tall buildings, tunnels, OnStar at 1-888-4-ONSTAR coverage, network capacity, weather, electrical system design (1‐888‐466‐7827) or TTY reception, and technology and architecture of your vehicle, 1‐877‐248‐2080, or push Q to compatible with OnStar service. damage to important parts of your speak with an OnStar Advisor Service involving location vehicle in a crash, or wireless phone 24 hours a day, 7 days a week. information about your vehicle network congestion or jamming. For a full description of OnStar can’t work unless GPS signals See Radio Frequency Statement on services and system limitations, are available, unobstructed, page 13‑17 for information see the OnStar Owner's Guide and compatible with the OnStar regarding Part 15 of the Federal in the glove box. hardware. The vehicle has to have Communications Commission a working electrical system and (FCC) rules and Industry Canada OnStar service is subject to the adequate battery power for the Standards RSS-210/220/310. OnStar Terms and Conditions OnStar equipment to operate. included in the OnStar Glove Box Kit. Chevrolet Impala Owner Manual - 2011 Black plate (23,1)
In Brief 1-23
OnStar Steering Wheel Your Responsibility OnStar® Controls Increase the volume of the radio If the vehicle is equipped with an This vehicle may have if the OnStar Advisor cannot be active OnStar system, that system a b g / c x Talk/Mute button heard. may also record data in crash that can be used to interact with If the light next to the OnStar or near crash-like situations. OnStar Hands-Free Calling. buttons is red, the system The OnStar Terms and Conditions See Steering Wheel Controls on may not be functioning provides information on data collection and use and is available page 5‑3 for more information. properly. Push Q and request in the OnStar Glove Box Kit, On some vehicles, the mute button a vehicle diagnostic check. at www.onstar.com (U.S.) or can be used to dial numbers into If the light appears clear www.onstar.ca (Canada), or by (no light is appearing), your voice mail systems, or to dial phone pushing Q and speaking to an extensions. See the OnStar Owner's OnStar subscription has expired Advisor. Guide for more information. and all services have been deactivated. Push Q to confirm that the OnStar equipment is active. Chevrolet Impala Owner Manual - 2011 Black plate (24,1)
1-24 In Brief
2 NOTES Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Keys, Doors and Windows 2-1
Doors Interior Mirrors Keys, Doors and Trunk ...... 2-10 Manual Rearview Mirror ...... 2-15 Windows Automatic Dimming Rearview Vehicle Security Mirror ...... 2-15 Vehicle Security ...... 2-11 Windows Keys and Locks Anti-Theft Alarm System . . . . . 2-11 Immobilizer ...... 2-12 Windows ...... 2-16 Keys ...... 2-2 Immobilizer Operation ...... 2-12 Power Windows ...... 2-16 Remote Keyless Entry (RKE) Sun Visors ...... 2-17 System ...... 2-2 Exterior Mirrors Remote Keyless Entry (RKE) Convex Mirrors ...... 2-14 Roof System Operation ...... 2-3 Power Mirrors ...... 2-14 Sunroof ...... 2-18 Remote Vehicle Start ...... 2-5 Heated Mirrors ...... 2-15 Door Locks ...... 2-7 Power Door Locks ...... 2-8 Delayed Locking ...... 2-8 Automatic Door Locks ...... 2-8 Lockout Protection ...... 2-9 Safety Locks ...... 2-9 Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
2-2 Keys, Doors and Windows
Keys and Locks Remote Keyless Entry (RKE) System Keys See Radio Frequency Statement on page 13‑17 for { WARNING information regarding Part 15 of the Federal Communications Leaving children in a vehicle with Commission (FCC) rules and the ignition key is dangerous for Industry Canada Standards many reasons. Children or others RSS-210/220/310. could be badly injured or even If there is a decrease in the RKE killed. They could operate the operating range: power windows or other controls The key can be used for the ignition or even make the vehicle move. . Check the distance. and the driver's door. If the vehicle The windows will function with the The transmitter may be is a taxi model, the key can also be too far from the vehicle. keys in the ignition and children used in the trunk. could be seriously injured or killed . Check the location. Other if caught in the path of a closing See your dealer if a replacement vehicles or objects may be window. Do not leave the keys in key or additional key is needed. blocking the signal. a vehicle with children. Notice: If the keys get locked . Check the transmitter's battery. in the vehicle, it may have to See “Battery Replacement” later be damaged to get them out. in this section. Always carry a spare key. . If the transmitter is still not If you are locked out of your vehicle, working correctly, see your contact Roadside Assistance. See dealer or a qualified technician Roadside Assistance Program on for service. page 13‑6 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Keys, Doors and Windows 2-3
Remote Keyless Entry / (Remote Vehicle Start): For K (Unlock): Press once to (RKE) System Operation vehicles with this feature, press to unlock the driver door. If K is start the engine from outside the pressed again within five seconds, The Remote Keyless Entry (RKE) vehicle using the RKE transmitter. all remaining doors unlock. transmitter functions work up to See Remote Vehicle Start on The interior lamps come on 60 m (195 ft) away from the vehicle. page 2‑5 for additional information. and stay on for 20 seconds or There are other conditions which Q (Lock): Press to lock all the until the ignition is turned on. can affect the performance of the doors. If enabled through the If enabled through the DIC, transmitter. See Remote Keyless Driver Information Center (DIC), the parking lamps flash twice Entry (RKE) System on page 2‑2. the parking lamps flash once to to indicate unlocking has occurred. indicate locking has occurred. See Vehicle Personalization on If enabled through the DIC, the page 5‑39. horn chirps when Q is pressed Pressing K on the RKE transmitter again within five seconds. disarms the content theft‐deterrent See Vehicle Personalization on system. See Anti-Theft Alarm page 5‑39 for additional information. System on page 2‑11. Pressing Q may arm the V (Remote Trunk Release): content theft‐deterrent system. Press and hold for about See Anti-Theft Alarm System on one second to open the trunk. page 2‑11. The transmission must be in P (Park). With Remote Start Shown, Without Remote Start Similar Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
2-4 Keys, Doors and Windows
L (Vehicle Locator/Panic Programming Transmitters to Battery Replacement Alarm): Press and release to the Vehicle Replace the battery if the locate the vehicle. The turn signal Only RKE transmitters REPLACE BATTERY IN REMOTE lamps flash and the horn sounds programmed to the vehicle KEY message displays in the DIC. three times. Press and hold L for will work. If a transmitter is See “REPLACE BATTERY IN more than two seconds to activate lost or stolen, a replacement REMOTE KEY” under Key and the panic alarm. The turn signal can be purchased and programmed Lock Messages on page 5‑34 lamps flash and the horn sounds through your dealer. When for additional information. repeatedly for 30 seconds. The the replacement transmitter is Notice: When replacing the alarm turns off when the ignition programmed to the vehicle, all battery, do not touch any of is turned to ON/RUN or L is remaining transmitters must also the circuitry on the transmitter. pressed again. The ignition must be programmed. Any lost or stolen Static from your body could be in LOCK/OFF for the panic transmitters no longer work once damage the transmitter. alarm to work. the new transmitter is programmed. Each vehicle can have up to eight transmitters programmed to it. See your dealer to program new transmitters. Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
Keys, Doors and Windows 2-5
2. Remove the old battery. Do not Laws in some communities may use a metal object. restrict the use of remote starters. 3. Insert the new battery, positive For example, some laws may side facing down. Replace with require a person using remote start a CR2032 or equivalent battery. to have the vehicle in view when doing so. Check local regulations 4. Snap the transmitter back for any requirements on remote together. starting of vehicles. Do not use the remote start feature Remote Vehicle Start if your vehicle is low on fuel. Your vehicle may have a remote Your vehicle may run out of fuel. starting feature that allows you If your vehicle has the remote To replace the battery: to start the engine from outside start feature, the RKE transmitter the vehicle. It may also start the 1. Separate the transmitter with a functions will have an increased vehicle's heating or air conditioning flat, thin object, such as a flat range of operation. However, the systems and rear window defogger. head screwdriver. range may be less while the vehicle When the remote start system is running. . Carefully insert the tool into is active and the vehicle has an the notch located along automatic climate control system, it There are other conditions which the parting line of the will automatically regulate the inside can affect the performance of the transmitter. Do not insert temperature. Normal operation of transmitter. See Remote Keyless the tool too far. Stop as these systems will return after the Entry (RKE) System on page 2‑2. soon as resistance is felt. ignition key is turned to ON/RUN. . Twist the tool until the transmitter is separated. Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
2-6 Keys, Doors and Windows
/ (Remote Start): This button will with a time extension. The first start To manually shut off a remote start, be on the RKE transmitter if you must expire or be canceled to get do any of the following. two separate 10-minute starts. have remote start. . Aim the RKE transmitter at the To start the vehicle using the remote If it is the first remote start since the vehicle and press and release start feature: vehicle has been driven, repeat the the remote start button. previous steps, while the engine is 1. Aim the transmitter at the . Turn on the hazard warning still running, to extend the engine flashers. vehicle. running time by 10 minutes from the . Turn the ignition switch out of 2. Press and release , then time you repeat the steps for remote Q LOCK/OFF and then back to immediately press and starting. The remote start running / time can be extended one time and LOCK/OFF. hold for two to four seconds only after the first remote start. or until the vehicle's turn signal After the engine has been started lamps flash. The doors will lock. After entering the vehicle during a two times, or one time with a time remote start, insert and turn the key extension, the vehicle's ignition When the vehicle starts, the to ON/RUN to drive the vehicle. must be turned to ON/RUN using parking lamps turn on and the key before the remote start remain on while the engine The engine will shut off procedure can be used again. automatically after 10 minutes, is running. See Ignition Positions on page 9‑17 unless a time extension has been The remote start feature provides for information regarding the ignition done or the vehicle's key is inserted positions on your vehicle. two separate starts per ignition into the ignition switch and turned to cycle, each with 10 minutes of ON/RUN. engine running time, or one start Chevrolet Impala Owner Manual - 2011 Black plate (7,1)
Keys, Doors and Windows 2-7
The remote vehicle start feature Door Locks will not operate if any of the follow WARNING (Continued) occur: { WARNING injuries or even death from . The vehicle's key is in the heat stroke. Always lock the ignition. Unlocked doors can be vehicle whenever leaving it. dangerous. . The vehicle's hood is open. . Outsiders can easily enter . . The hazard warning flashers Passengers, especially through an unlocked door are on. children, can easily open when you slow down or stop the doors and fall out of a the vehicle. Locking the doors . The check engine light is on. moving vehicle. When a door can help prevent this from See Malfunction Indicator Lamp is locked, the handle will not happening. on page 5‑17. open it. The chance of being thrown out of the vehicle in . The engine coolant temperature From the outside, use the key in is too high. a crash is increased if the doors are not locked. So, the driver door or use the Remote . The oil pressure is low. all passengers should wear Keyless Entry (RKE) transmitter to lock and unlock the vehicle. . The content theft-deterrent alarm safety belts properly and From the inside, use the manual has been activated. the doors should be locked whenever the vehicle is or power door locks. . Two remote vehicle starts, driven. To lock or unlock the driver side or one start with a time door from the outside with the key, extension, have already been . Young children who get into insert the key and turn it clockwise provided for that ignition cycle. unlocked vehicles may be unable to get out. A child can or counterclockwise. be overcome by extreme heat To lock or unlock the door from the and can suffer permanent inside, push or pull the manual (Continued) lock knob. Chevrolet Impala Owner Manual - 2011 Black plate (8,1)
2-8 Keys, Doors and Windows
Power Door Locks Delayed Locking Automatic Door Locks This feature allows the driver to The doors will automatically lock delay the actual locking of the when the shift lever is moved out doors. When the driver power of P (Park). The automatic door door lock switch is pressed with locking feature cannot be disabled. the key removed from the ignition, and the driver door open, a chime Programmable Automatic Door will sound three times to signal Unlock that the delayed locking system The vehicle is programmed so that is active. When all doors have when the shift lever is moved into been closed, the doors will lock P (Park) all doors will unlock. automatically after several seconds. If any door is opened before this, With the vehicle stopped and A power door lock switch is located the timer will reset itself once all the engine running, door on both front doors next to the door the doors have been closed again. unlocking can be programmed handle. through prompts displayed on the Pressing the driver or passenger Driver Information Center (DIC). Press the top of the switch to unlock power door lock switch again or the These prompts allow the driver to all doors or press the bottom of the RKE transmitter button will override choose various unlock settings. switch to lock all doors. this feature. For programming information, If the vehicle has the optional Personal Choice Programming see Vehicle Personalization on content theft-deterrent system page 5‑39. and it is armed, the power door The delayed locking feature can lock switches will be disabled. be turned on or off, using the You must use the RKE transmitter Driver Information Center (DIC) to or the key to unlock the doors when program this feature. See “DELAY the system is armed. See Anti-Theft DOOR LOCK” under Vehicle Personalization on page 5 39. Alarm System on page 2‑11. ‑ Chevrolet Impala Owner Manual - 2011 Black plate (9,1)
Keys, Doors and Windows 2-9
Lockout Protection To assist in finding the lock, the To open a rear door when the vehicle has the following: security lock is on, do the following: This feature helps prevent you from locking the doors while the key is 1. Unlock the door by using the in the ignition. Always remember to Remote Keyless Entry (RKE) take your key with you when exiting transmitter, if the vehicle has the vehicle. one, by pressing the power door lock switch, or by lifting the rear If the lock switch is pressed on the door manual lock. door that is open and the key is in the ignition, all of the doors will lock 2. Open the door from the outside. and then the open door will unlock. To cancel the rear door A chime sounds continuously until security lock: the driver door is closed. 1. Unlock the door and open it from Safety Locks the outside. 2. Insert the key into the security To use the lock: Rear door security locks prevent lock slot and turn it so the slot is passengers from opening the rear 1. Insert the key into the security in the vertical position. doors from the inside. lock slot and turn it so the slot is 3. Do the same for the other in the horizontal position. The rear door security locks are rear door. located on the inside edge of each 2. Close the door. rear door. The rear doors must be opened to access them. 3. Do the same for the other rear door. Chevrolet Impala Owner Manual - 2011 Black plate (10,1)
2-10 Keys, Doors and Windows
Trunk Release Doors WARNING (Continued) To open the trunk from the outside, Trunk If the vehicle must be driven with press the trunk release button on the liftgate, or trunk/hatch open: the RKE transmitter, if equipped. { WARNING . Close all of the windows. Remote Trunk Release Exhaust gases can enter the . Fully open the air outlets G (Remote Trunk Release): vehicle if it is driven with the on or under the instrument Press the button located next to the liftgate, trunk/hatch open, or panel. exterior lamps control on the left with any objects that pass . Adjust the Climate Control side of the instrument panel to open through the seal between the system to a setting that the trunk. The shift lever must be in body and the trunk/hatch or brings in only outside air P (Park). liftgate. Engine exhaust contains and set the fan speed to the The trunk can also be opened by Carbon Monoxide (CO) which highest setting. See Climate lowering the rear seat and pulling cannot be seen or smelled. Control System in the Index. the emergency trunk release handle It can cause unconsciousness . If the vehicle is equipped with located inside the trunk. See Rear and even death. a power liftgate, disable the Seats (Split Folding) on page 3‑8 and “Emergency Trunk Release (Continued) power liftgate function. Handle” following. For more information about carbon monoxide, see Engine Exhaust on page 9‑24. Chevrolet Impala Owner Manual - 2011 Black plate (11,1)
Keys, Doors and Windows 2-11
Emergency Trunk Release Vehicle Security Handle This vehicle has theft-deterrent Notice: Do not use the features; however, they do not emergency trunk release handle make it impossible to steal. as a tie-down or anchor point when securing items in the trunk Anti-Theft Alarm System as it could damage the handle. The emergency trunk release Your vehicle may have the optional handle is only intended to aid a content theft-deterrent alarm person trapped in a latched trunk, system. enabling them to open the trunk To activate the theft-deterrent from the inside. system: There is a glow-in-the-dark trunk release handle located on the latch 1. Open the door. inside the trunk . This handle will 2. Lock the door with the power glow following exposure to light. door lock switch or the Remote Pull the release handle to open Keyless Entry (RKE) transmitter. the trunk from the inside. If you are using the RKE transmitter, the door does not need to be open. 3. Close all doors. Chevrolet Impala Owner Manual - 2011 Black plate (12,1)
2-12 Keys, Doors and Windows
Once armed, the alarm will go off if Arming with the RKE Immobilizer someone tries to enter the vehicle Transmitter without using the RKE transmitter See Radio Frequency or a key or turns the ignition on The alarm system will arm when Statement on page 13‑17 for with an incorrect key. The horn will you use your RKE transmitter to information regarding Part 15 sound and the turn signal lamps will lock the doors, if the key is not in of the Federal Communications flash for about 30 seconds. the ignition. Commission (FCC) rules and Industry Canada Standards When the alarm is armed, the Disarming with the RKE RSS-210/220/310. trunk may be opened with the Transmitter RKE transmitter. The power door The alarm system will disarm when Immobilizer Operation lock switches are disabled and the you use your RKE transmitter to ® doors remain locked. You must use unlock the doors. This vehicle has PASS-Key III+ your RKE transmitter or your key to (Personalized Automotive Security unlock the doors when the system The first time a remote unlock System) theft-deterrent system. is armed. command is received, three flashes PASS-Key III+ is a passive will be seen and three horn chirps theft-deterrent system. Arming with the Power Lock heard to indicate an alarm condition Switch has occurred since last arming. The system is automatically armed when the key is removed from the The alarm system will arm when Disarming with Your Key ignition. you use either power lock switch to lock the doors while any door is The alarm system will disarm The system is automatically open and the key is removed from when you use your key to unlock disarmed when the key is turned the ignition. The alarm system will the doors or insert your key in to ON/RUN, ACC/ACCESSORY, not arm if the trunk is open when the ignition and turn it from the or START from the LOCK/OFF you use either power lock switch LOCK/OFF position. position. to lock the doors. Chevrolet Impala Owner Manual - 2011 Black plate (13,1)
Keys, Doors and Windows 2-13
You do not have to manually arm or If the engine still does not start, See your dealer or a locksmith who disarm the system. and the key appears to be can service PASS-Key III+ to get a The security light will come on if undamaged, try another ignition new key blank cut exactly as the there is a problem with arming key. At this time, you may also want ignition key that operates the or disarming the theft-deterrent to check the fuse. See Fuses and system. system. Circuit Breakers on page 10‑38. To program the new additional key: If the engine still does not start When the PASS-Key III+ system with the other key, the vehicle 1. Verify that the new key has senses that someone is using the needs service. If the vehicle does a 1 stamped on it. wrong key, it prevents the vehicle start, the first key may be faulty. from starting. Anyone using a See your dealer who can service 2. Insert the original, already trial-and-error method to start the the PASS-Key III+ to have a new programmed key in the ignition vehicle will be discouraged because key made. and start the engine. If the of the high number of electrical key engine will not start, see your codes. It is possible for the PASS-Key III+ dealer for service. decoder to learn the transponder If the engine does not start and value of a new or replacement key. 3. After the engine has started, the security light on the instrument Up to 10 keys may be programmed turn the key to LOCK/OFF, panel cluster comes on when trying for the vehicle. The following and remove the key. to start the vehicle, there may be procedure is for programming a problem with the theft-deterrent additional keys only. If all the system. Turn the ignition off and currently programmed keys are try again. lost or do not operate, you must see your dealer or a locksmith who can service PASS-Key III+ to have keys made and programmed to the system. Chevrolet Impala Owner Manual - 2011 Black plate (14,1)
2-14 Keys, Doors and Windows
4. Insert the new key to be Exterior Mirrors Power Mirrors programmed and turn it to the ON/RUN position within five seconds of turning the Convex Mirrors ignition to the LOCK/OFF position in Step 3. { WARNING
The security light will turn A convex mirror can make things, off once the key has been like other vehicles, look farther programmed. away than they really are. If you 5. Repeat Steps 1 through 4 if cut too sharply into the right lane, additional keys are to be you could hit a vehicle on the programmed. right. Check the inside mirror or If you lose or damage your glance over your shoulder before PASS-Key III+ key, see your changing lanes. dealer or a locksmith who can Controls for the outside power service PASS-Key III+ to have mirrors are located on the driver The passenger side mirror is convex door armrest. a new key made. shaped. A convex mirror's surface is Do not leave the key or device curved so more can be seen from 1. Press the left or right side of the that disarms or deactivates the the driver seat. selector switch located above theft-deterrent system in the vehicle. the control pad, to select the driver or passenger mirror. Chevrolet Impala Owner Manual - 2011 Black plate (15,1)
Keys, Doors and Windows 2-15
2. Press one of the four buttons Interior Mirrors Automatic Dimming located on the control pad to move the mirror to the desired Rearview Mirror direction. Manual Rearview Mirror The vehicle may have an automatic 3. Adjust each outside mirror so Adjust the inside rearview mirror dimming inside rearview mirror. that a little of the vehicle and for a clear view of the area behind Automatic dimming reduces the the area behind it can be seen. your vehicle. To avoid glare of the glare from the headlamps of the headlamps from behind, push the Keep the selector switch in the vehicle behind you. The dimming tab forward for daytime and pull it feature comes on and the indicator center position when not adjusting for nighttime use. either outside mirror. light illuminates each time the Vehicles with OnStar® have three ignition is turned to start. Heated Mirrors control buttons at the bottom of the O (On/Off): Press to turn the mirror. See your dealer for more dimming feature on or off. For vehicles with heated mirrors: information about OnStar and how to subscribe to it. See the OnStar Vehicles with OnStar have three = (Rear Window Defogger): additional control buttons for the Press to heat the outside rearview Owner's Guide for more information about the services OnStar provides. OnStar system. See your dealer mirrors. See “Rear Window for more information about OnStar Defogger” under Climate Control and how to subscribe to it. See Systems on page 8‑1 for more the OnStar Owner Guide for more information. information about the services OnStar provides. Cleaning the Mirror Do not spray glass cleaner directly on the mirror. Use a soft towel dampened with water. Chevrolet Impala Owner Manual - 2011 Black plate (16,1)
2-16 Keys, Doors and Windows
Windows Power Windows
{ WARNING { WARNING
Leaving children, helpless Leaving children in a vehicle with adults, or pets in a vehicle the keys is dangerous for many with the windows closed is reasons. Children or others could dangerous. They can be be badly injured or even killed. overcome by the extreme heat They could operate the power and suffer permanent injuries windows or other controls or or even death from heat stroke. even make the vehicle move. Never leave a child, a helpless The windows will function and adult, or a pet alone in a vehicle, The vehicle aerodynamics are they could be seriously injured designed to improve fuel economy especially with the windows or killed if caught in the path of performance. This may result in closed in warm or hot weather. a closing window. Do not leave a pulsing sound when either rear keys in a vehicle with children. window is down and the front windows are up. To reduce the When there are children in the sound, open either a front window rear seat use the window lockout or the sunroof (if equipped). button to prevent unintentional operation of the windows. Chevrolet Impala Owner Manual - 2011 Black plate (17,1)
Keys, Doors and Windows 2-17
Express-Down Window Sun Visors The driver window switch has an express-down feature labeled AUTO. This lets you lower the window completely without holding the switch. Press the front of the switch to the second position and release. To stop the window while it is lowering, briefly pull up on the switch. The switches on the driver door Window Lockout armrest are used to control each of the windows. Each passenger door o (Window Lockout): The driver has its own window switch. window switches also include a Pull the sun visor down to block lockout switch. Press the right glare. Detach the sun visor from the The power window switches work side of the switch to prevent the center mount to pivot to the side while the ignition is in ON/RUN, rear passengers from using their window, or to extend along the rod, ACC/ACCESSORY, or while window switches. The driver can if available. Retained Accessory Power (RAP) still control all the windows and the is active. See Retained Accessory front passenger can control their Power (RAP) on page 9 21. ‑ own window with the lockout on. To lower the window, press and hold Press the left side of the switch to the front of the switch to the first return to normal window operation. position until the window is at the A red bar on the right side of the desired level. To raise the window, switch indicates that the lockout pull up and hold the front of the is off. switch. Chevrolet Impala Owner Manual - 2011 Black plate (18,1)
2-18 Keys, Doors and Windows
Roof The sunroof can only be operated R (Close): Press and hold this when the ignition is in ON/RUN switch until the sunroof motor stops Sunroof or ACC/ACCESSORY, or when to close the sunroof, or release the Retained Accessory Power (RAP) switch when the desired position is active. See Retained Accessory has been reached. Power (RAP) on page 9‑21. Dirt and debris may collect on the Q (Vent/Express-Open): Press sunroof seal or in the track. This this switch once to vent the sunroof could cause an issue with sunroof when it is closed. When using the operation, noise or plugging the vent, the sunshade should be fully water drainage system. Periodically opened. The sunshade can be open the sunroof and remove any opened or closed manually by obstacles or loose debris. Wipe the sliding it rearward or forward. sunroof seal and roof sealing area From the vent position, press using a clean cloth, mild soap, and this switch again to activate the water. Do not remove grease from express-open feature. Press the sunroof. close switch to stop movement of On vehicles with a sunroof, the sunroof. The sunshade will the sunroof switches are on automatically open when using the overhead console. express‐open. A deflector will automatically pop up when the sunroof is opened. The deflector will retract when the sunroof is closed. Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Seats and Restraints 3-1
Safety Belt Extender ...... 3-24 Child Restraints Seats and Safety System Check ...... 3-25 Older Children ...... 3-42 Restraints Safety Belt Care ...... 3-25 Infants and Young Replacing Safety Belt System Children ...... 3-45 Parts After a Crash ...... 3-25 Child Restraint Systems . . . . . 3-47 Where to Put the Restraint . . . 3-49 Head Restraints Airbag System Head Restraints ...... 3-2 Lower Anchors and Tethers Airbag System ...... 3-26 for Children (LATCH Front Seats Where Are the Airbags? . . . . . 3-28 System) ...... 3-51 Seat Adjustment ...... 3-3 When Should an Airbag Replacing LATCH System Center Seat ...... 3-4 Inflate? ...... 3-30 Parts After a Crash ...... 3-56 Power Seat Adjustment ...... 3-4 What Makes an Airbag Securing Child Restraints Lumbar Adjustment ...... 3-4 Inflate? ...... 3-31 (Rear Seat Position) ...... 3-57 Reclining Seatbacks ...... 3-5 How Does an Airbag Securing Child Restraints Heated Front Seats ...... 3-7 Restrain? ...... 3-32 (Center Front Seat What Will You See After an Position) ...... 3-59 Rear Seats Airbag Inflates? ...... 3-32 Securing Child Restraints Rear Seats (Split Folding) . . . . . 3-8 Passenger Sensing (Right Front Seat System ...... 3-34 Position) ...... 3-59 Safety Belts Servicing the Airbag-Equipped Safety Belts ...... 3-10 Vehicle ...... 3-40 How to Wear Safety Belts Adding Equipment to the Properly ...... 3-14 Airbag-Equipped Vehicle . . . 3-40 Lap-Shoulder Belt ...... 3-19 Airbag System Check ...... 3-41 Safety Belt Use During Replacing Airbag System Pregnancy ...... 3-23 Parts After a Crash ...... 3-42 Lap Belt ...... 3-23 Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
3-2 Seats and Restraints
Head Restraints The vehicle's front seats have adjustable head restraints in the outboard seating positions.
{ WARNING
With head restraints that are not installed and adjusted properly, there is a greater chance that occupants will suffer a neck/spinal injury in a Adjust the head restraint so that the To lower the head restraint, press crash. Do not drive until the head top of the restraint is at the same the button located on top of the restraints for all occupants are height as the top of the occupant's seatback, and push the head installed and adjusted properly. head. This position reduces the restraint down. Try to move the chance of a neck injury in a crash. head restraint after the button is The height of the head restraint can released to make sure that it is be adjusted. Pull the head restraint locked in place. up to raise it. Try to move the head The front seat outboard head restraint to make sure that it is restraints are not designed to be locked in place. removed. Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Seats and Restraints 3-3
Rear Seat Front Seats The vehicle's rear seat has head restraints in the outboard seating Seat Adjustment positions that cannot be adjusted. The vehicle's rear seat has a { WARNING headrest in the center seating position that cannot be adjusted. You can lose control of the The rear seat head restraints and vehicle if you try to adjust a headrest are not designed to be manual driver seat while the removed. vehicle is moving. The sudden movement could startle and confuse you, or make you push To adjust the seat: a pedal when you do not want to. Adjust the driver seat only when 1. Lift the bar under the front edge the vehicle is not moving. of the seat cushion to unlock the seat. 2. Slide the seat to the desired position and release the bar. 3. Try to move the seat back and forth to be sure the seat is locked in place. Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
3-4 Seats and Restraints
Center Seat Power Seat Adjustment The driver seat may have power reclining seatbacks. See “Power Reclining Seatbacks” under Reclining Seatbacks on page 3‑5 for more information. Lumbar Adjustment Manual Lumbar
The vehicle may have a front center To adjust a power seat, if equipped: seat. There are cupholders on . Move the seat forward or the underside of the seat cushion. rearward by sliding the control To use them, flip the seat cushion forward or rearward. forward. The seat can also be used as a storage area by lowering the . Raise or lower the front or rear seatback. See Center Console of the seat cushion by moving Storage on page 4‑2. the front or rear of the control up or down. Move the lever up or down to The seatback doubles as an increase or decrease lumbar armrest for the driver or front support. passenger when the center seat is unoccupied. Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
Seats and Restraints 3-5
Reclining Seatbacks WARNING (Continued)
{ WARNING The lap belt cannot do its job either. In a crash, the belt Sitting in a reclined position when could go up over your abdomen. the vehicle is in motion can be The belt forces would be there, dangerous. Even when buckled not at your pelvic bones. This up, the safety belts cannot do could cause serious internal their job when reclined like this. injuries. The shoulder belt cannot do its For proper protection when the job because it will not be against vehicle is in motion, have the your body. Instead, it will be in seatback upright. Then sit well Do not have a seatback reclined if front of you. In a crash, you could back in the seat and wear the the vehicle is moving. go into it, receiving neck or other safety belt properly. injuries. (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
3-6 Seats and Restraints
Manual Reclining Seatbacks Power Reclining Seatbacks
{ WARNING
You can lose control of the vehicle if you try to adjust a manual driver seat while the vehicle is moving. The sudden movement could startle and confuse you, or make you push a pedal when you do not want to. To recline a manual seatback: Adjust the driver seat only when the vehicle is not moving. 1. Lift the lever. 2. Move the seatback to the desired position, and then To adjust a power seatback, release the lever to lock the if equipped: { WARNING seatback in place. . Tilt the top of the control If either seatback is not locked, it 3. Push and pull on the seatback to rearward to recline. make sure it is locked. could move forward in a sudden . To return the seatback to the upright Tilt the top of the control forward stop or crash. That could cause to raise. injury to the person sitting there. position: Always push and pull on the 1. Lift the lever fully without seatbacks to be sure they are applying pressure to the locked. seatback, and the seatback will return to the upright position. 2. Push and pull on the seatback to make sure it is locked. Chevrolet Impala Owner Manual - 2011 Black plate (7,1)
Seats and Restraints 3-7
Heated Front Seats Press the button once for the highest setting. With each press of the button, the heated seat { WARNING will change to the next lower If you cannot feel temperature setting, and then to the off setting. The lights indicate two for the change or pain to the skin, the highest setting and one for the seat heater may cause burns lowest. even at low temperatures. To reduce the risk of burns, The passenger seat may take people with such a condition longer to heat up. should use care when using The heated seat are canceled the seat heater, especially for each time the ignition is turned off. long periods of time. Do not If available, the buttons are on the To use this feature after restarting place anything on the seat that climate control panel. To operate, the vehicle, press the desired button insulates against heat, such the ignition must be on. again. as a blanket, cushion, cover, Press L or M to heat the driver or similar item. This may cause or passenger seat cushion and the seat heater to overheat. seatback. An overheated seat heater may cause a burn or may damage the seat. Chevrolet Impala Owner Manual - 2011 Black plate (8,1)
3-8 Seats and Restraints
Rear Seats Rear Seats (Split Folding) Flip and Fold Feature On vehicles with this feature, the seat cushions flip forward and the seatbacks fold down to create an extended flat cargo area. To flip the seat cushion and fold the seatback: 1. Make sure the front seats are 2. Flip the seat cushion forward 3. Lower the seatback by pulling not reclined. The seat cushion by pulling up on the tab in the forward on the tab on the will not flip forward completely center of the seat cushion where outboard side of the seatback. if the front seats are reclined. the seatback meets the seat cushion. Chevrolet Impala Owner Manual - 2011 Black plate (9,1)
Seats and Restraints 3-9
To return the seats to the normal 3. Flip the bottom seat cushion position: { WARNING back into place. Push down firmly on the seat cushion to A safety belt that is improperly make sure it is secure. { WARNING routed, not properly attached, When the seat is not in use, the If either seatback is not locked, it or twisted will not provide the protection needed in a crash. seatback should be placed in the could move forward in a sudden upright, locked position, and the stop or crash. That could cause The person wearing the belt could be seriously injured. After raising seat cushion should be in the down injury to the person sitting there. position. Always push and pull on the the rear seatback, always check seatbacks to be sure they are to be sure that the safety belts Under Seat Storage are properly routed and attached, locked. The vehicle has a storage area and are not twisted. under the rear seat. See Rear 1. Raise the seatback and make Storage on page 4‑2 for more sure it latches. 2. Make sure the safety belts information. are properly stowed over the seatback in all three seating positions. Chevrolet Impala Owner Manual - 2011 Black plate (10,1)
3-10 Seats and Restraints
Safety Belts In most states and in all Canadian { WARNING provinces, the law requires wearing This section of the manual safety belts. Here is why: describes how to use safety belts It is extremely dangerous to ride You never know if you will be in properly. It also describes some in a cargo area, inside or outside a crash. If you do have a crash, things not to do with safety belts. of a vehicle. In a collision, people riding in these areas are more you do not know if it will be a serious one. { WARNING likely to be seriously injured or killed. Do not allow people to ride A few crashes are mild, and some Do not let anyone ride where in any area of your vehicle that crashes can be so serious that even a safety belt cannot be worn is not equipped with seats and buckled up, a person would not properly. In a crash, if you or safety belts. Be sure everyone survive. But most crashes are in your passenger(s) are not in the vehicle is in a seat and between. In many of them, people wearing safety belts, the injuries using a safety belt properly. who buckle up can survive and can be much worse. You can hit sometimes walk away. Without safety belts they could have been things inside the vehicle harder This vehicle has indicators as a badly hurt or killed. or be ejected from the vehicle. reminder to buckle the safety belts. You and your passenger(s) can See Safety Belt Reminders on After more than 40 years of safety be seriously injured or killed. page 5‑14 for additional information. belts in vehicles, the facts are clear. In the same crash, you might In most crashes buckling up does not be, if you are buckled up. matter ... a lot! Always fasten your safety belt, and check that your passenger(s) are restrained properly too. Chevrolet Impala Owner Manual - 2011 Black plate (11,1)
Seats and Restraints 3-11
Why Safety Belts Work When you ride in or on anything, you go as fast as it goes.
Put someone on it. Get it up to speed. Then stop the vehicle. The rider does not stop.
Take the simplest vehicle. Suppose it is just a seat on wheels. Chevrolet Impala Owner Manual - 2011 Black plate (12,1)
3-12 Seats and Restraints
The person keeps going until or the instrument panel... or the safety belts! stopped by something. In a real With safety belts, you slow down vehicle, it could be the windshield... as the vehicle does. You get more time to stop. You stop over more distance, and your strongest bones take the forces. That is why safety belts make such good sense. Chevrolet Impala Owner Manual - 2011 Black plate (13,1)
Seats and Restraints 3-13
Questions and Answers About Q: If my vehicle has airbags, why Q: If I am a good driver, and I Safety Belts should I have to wear safety never drive far from home, belts? why should I wear safety Q: Will I be trapped in the vehicle belts? after a crash if I am wearing a A: Airbags are supplemental safety belt? systems only; so they work A: You may be an excellent driver, with safety belts — not instead but if you are in a crash — even A: You could be whether you — of them. Whether or not an one that is not your fault — you are wearing a safety belt or airbag is provided, all occupants and your passenger(s) can be not. But your chance of being still have to buckle up to get the hurt. Being a good driver does conscious during and after an most protection. That is true not not protect you from things accident, so you can unbuckle only in frontal collisions, but beyond your control, such and get out, is much greater if especially in side and other as bad drivers. you are belted. And you can collisions. unbuckle a safety belt, even if Most accidents occur within you are upside down. 40 km (25 mi) of home. And the greatest number of serious injuries and deaths occur at speeds of less than 65 km/h (40 mph). Safety belts are for everyone. Chevrolet Impala Owner Manual - 2011 Black plate (14,1)
3-14 Seats and Restraints
How to Wear Safety Belts First, before you or your This could cause serious or even passenger(s) wear a safety belt, fatal injuries. The shoulder belt Properly there is important information should go over the shoulder and This section is only for people of you should know. across the chest. These parts of adult size. the body are best able to take belt restraining forces. Be aware that there are special things to know about safety The shoulder belt locks if there is a belts and children. And there sudden stop or crash. are different rules for smaller Q: What is wrong with this? children and infants. If a child will be riding in the vehicle, see Older Children on page 3‑42 or Infants and Young Children on page 3‑45. Follow those rules for everyone's protection. It is very important for all occupants to buckle up. Statistics show that unbelted people are hurt more Sit up straight and always keep often in crashes than those who your feet on the floor in front of you. are wearing safety belts. The lap part of the belt should be worn low and snug on the hips, Occupants who are not buckled up just touching the thighs. In a crash, can be thrown out of the vehicle in a this applies force to the strong crash. And they can strike others in pelvic bones and you would be less A: The shoulder belt is too loose. the vehicle who are wearing safety likely to slide under the lap belt. It will not give as much belts. If you slid under it, the belt would protection this way. apply force on your abdomen. Chevrolet Impala Owner Manual - 2011 Black plate (15,1)
Seats and Restraints 3-15
Q: What is wrong with this? { WARNING { WARNING
You can be seriously hurt if the You can be seriously hurt if the shoulder belt is too loose. In a lap belt is too loose. In a crash, crash, you would move forward you could slide under the lap too much, which could increase belt and apply force on your injury. The shoulder belt should fit abdomen. This could cause snugly against your body. serious or even fatal injuries. The lap belt should be worn low and snug on the hips, just touching the thighs.
A: The lap belt is too loose. It will not give nearly as much protection this way. Chevrolet Impala Owner Manual - 2011 Black plate (16,1)
3-16 Seats and Restraints
Q: What is wrong with this? Q: What is wrong with this? { WARNING
You can be seriously injured if the belt is buckled in the wrong place like this. In a crash, the belt would go up over your abdomen. The belt forces would be there, not on the pelvic bones. This could cause serious internal injuries. Always buckle the belt into the buckle nearest you.
A: The belt is buckled in the wrong A: The belt is over an armrest. buckle. Chevrolet Impala Owner Manual - 2011 Black plate (17,1)
Seats and Restraints 3-17
Q: What is wrong with this? { WARNING { WARNING
You can be seriously injured You can be seriously injured if the belt goes over an armrest if you wear the shoulder belt like this. The belt would be much under your arm. In a crash, your too high. In a crash, you can body would move too far forward, slide under the belt. The belt which would increase the chance force would then be applied on of head and neck injury. Also, the abdomen, not on the pelvic the belt would apply too much bones, and that could cause force to the ribs, which are not serious or fatal injuries. Be sure as strong as shoulder bones. the belt goes under the armrests. You could also severely injure internal organs like your liver or A: The shoulder belt is worn under spleen. The shoulder belt should the arm. It should be worn over go over the shoulder and across the shoulder at all times. the chest. Chevrolet Impala Owner Manual - 2011 Black plate (18,1)
3-18 Seats and Restraints
Q: What is wrong with this? Q: What is wrong with this? { WARNING
You can be seriously injured by not wearing the lap-shoulder belt properly. In a crash, you would not be restrained by the shoulder belt. Your body could move too far forward increasing the chance of head and neck injury. You might also slide under the lap belt. The belt force would then be applied right on the abdomen. That could A: The belt is behind the body. cause serious or fatal injuries. A: The belt is twisted across The shoulder belt should go over the body. the shoulder and across the chest. Chevrolet Impala Owner Manual - 2011 Black plate (19,1)
Seats and Restraints 3-19
2. Pick up the latch plate and pull { WARNING the belt across you. Do not let it get twisted. You can be seriously injured by a twisted belt. In a crash, you would The lap-shoulder belt may lock if not have the full width of the belt you pull the belt across you very to spread impact forces. If a belt quickly. If this happens, let the is twisted, make it straight so it belt go back slightly to unlock it. can work properly, or ask your Then pull the belt across you more slowly. dealer to fix it. If the shoulder portion of a passenger belt is pulled out Lap-Shoulder Belt all the way, the child restraint locking feature may be engaged. 3. Push the latch plate into the All seating positions in the vehicle buckle until it clicks. have a lap-shoulder belt except for If this happens, let the belt go the center front passenger position back all the way and start again. If the latch plate will not go fully (if equipped), which has a lap belt. Engaging the child restraint into the buckle, check if the See Lap Belt on page 3‑23 for more locking feature in the right front correct buckle is being used. information. seating position may affect the Pull up on the latch plate to The following instructions explain passenger sensing system. make sure it is secure. If the belt how to wear a lap-shoulder belt See Passenger Sensing System is not long enough, see Safety properly. on page 3‑34. Belt Extender on page 3‑24. 1. Adjust the seat, if the seat is Position the release button on adjustable, so you can sit up the buckle so that the safety belt straight. To see how, see “Seats” could be quickly unbuckled if in the Index. necessary. Chevrolet Impala Owner Manual - 2011 Black plate (20,1)
3-20 Seats and Restraints
4. If equipped with a shoulder Shoulder Belt Height Adjuster belt height adjuster, move The vehicle has shoulder belt height it to the height that is right adjusters for the driver and right for you. See Shoulder Belt “ front passenger positions. Height Adjuster” in this section for instructions on use and Adjust the height so the shoulder important safety information. portion of the belt is on the shoulder and not falling off of it. The belt should be close to, but not contacting, the neck. Improper shoulder belt height adjustment could reduce the effectiveness of the safety belt in a crash. To unlatch the belt, push the button See How to Wear Safety Belts on the buckle. The belt should Properly on page 3‑14. return to its stowed position. Before a door is closed, be sure the belt is out of the way. If a door is slammed against a safety belt, damage can occur to both the safety belt and the vehicle. 5. To make the lap part tight, pull up on the shoulder belt. It may be necessary to pull stitching on the safety belt through the latch plate to fully tighten the lap belt on smaller occupants. Chevrolet Impala Owner Manual - 2011 Black plate (21,1)
Seats and Restraints 3-21
Safety Belt Pretensioners Rear Safety Belt Comfort This vehicle has safety belt Guides pretensioners for front outboard This vehicle may have rear occupants. Although the safety shoulder belt comfort guides for belt pretensioners cannot be seen, each outboard passenger position they are part of the safety belt in the rear seat. If not, they are assembly. They can help tighten available through your dealer. the safety belts during the early The guides may provide added stages of a moderate to severe safety belt comfort for older children frontal and near frontal crash who have outgrown booster seats if the threshold conditions for and for some adults. When installed pretensioner activation are met. and properly adjusted, the comfort Squeeze the buttons (A) on the And, if the vehicle has side impact guide positions the belt away from sides of the height adjuster and airbags, safety belt pretensioners the neck and head. move the height adjuster to the can help tighten the safety belts Here is how to install a comfort desired position. in a side crash. guide to the safety belt: You can move the adjuster up just Pretensioners work only once. 1. Pull the guide out from the by pushing up on the shoulder belt If the pretensioners activate in a pocket on the edge of the guide. crash, they will need to be replaced, seatback. and probably other new parts for After the adjuster is set to the the vehicle's safety belt system. desired position, try to move it See Replacing Safety Belt System down without squeezing the buttons Parts After a Crash on page 3 25. to make sure it has locked into ‑ position. Chevrolet Impala Owner Manual - 2011 Black plate (22,1)
3-22 Seats and Restraints
{ WARNING
A safety belt that is not properly worn may not provide the protection needed in a crash. The person wearing the belt could be seriously injured. The shoulder belt should go over the shoulder and across the chest. These parts of the body are best able to take belt restraining forces. 2. Place the guide over the belt, 3. Be sure that the belt is and insert the two edges of the not twisted and it lies flat. belt into the slots of the guide. The elastic cord must be under the belt and the guide on top. Chevrolet Impala Owner Manual - 2011 Black plate (23,1)
Seats and Restraints 3-23
Safety Belt Use During The best way to protect the fetus is to protect the mother. When a safety Pregnancy belt is worn properly, it is more likely Safety belts work for everyone, that the fetus will not be hurt in a including pregnant women. Like all crash. For pregnant women, as for occupants, they are more likely to anyone, the key to making safety be seriously injured if they do not belts effective is wearing them wear safety belts. properly. Lap Belt This section is only for the lap belt. To learn how to wear a lap-shoulder 4. Buckle, position, and release belt, see Lap-Shoulder Belt on the safety belt as described page 3‑19. previously in this section. Make The vehicle may have a center sure the shoulder portion of the seating position. When you sit in belt is on the shoulder and not the center front seating position, falling off of it. The belt should you have a lap safety belt, which be close to, but not contacting, has no retractor. the neck. To remove and store the comfort guide, squeeze the belt edges A pregnant woman should wear together so that the safety belt a lap-shoulder belt, and the lap can be removed from the guide. portion should be worn as low Slide the guide into the storage as possible, below the rounding, pocket on the edge of the seatback. throughout the pregnancy. Chevrolet Impala Owner Manual - 2011 Black plate (24,1)
3-24 Seats and Restraints
Safety Belt Extender If the vehicle's safety belt will fasten around you, you should use it. But if a safety belt is not long enough, your dealer will order you an extender. When you go in to order it, take the heaviest coat you will wear, so the extender will be long enough for you. To help avoid personal injury, do not let someone else use it, and use it only for the To make the belt longer, tilt the latch To make the belt shorter, pull its free seat it is made to fit. The extender plate and pull it along the belt. end as shown until the belt is snug. has been designed for adults. Never use it for securing child seats. Buckle, position, and release it the If the belt is not long enough, see To wear it, attach it to the regular same way as the lap part of a Safety Belt Extender on page 3‑24. safety belt. For more information, lap-shoulder belt. Make sure the release button on the see the instruction sheet that comes buckle is positioned so you would with the extender. be able to unbuckle the safety belt quickly if necessary. Chevrolet Impala Owner Manual - 2011 Black plate (25,1)
Seats and Restraints 3-25
Safety System Check Safety Belt Care Replacing Safety Belt Now and then, check that the Keep belts clean and dry. System Parts After a safety belt reminder light, safety Crash belts, buckles, latch plates, { WARNING retractors, and anchorages are { WARNING working properly. Look for any Do not bleach or dye safety belts. other loose or damaged safety It may severely weaken them. A crash can damage the safety belt system parts that might keep In a crash, they might not be able belt system in the vehicle. a safety belt system from doing to provide adequate protection. A damaged safety belt system its job. See your dealer to have Clean safety belts only with mild may not properly protect the it repaired. Torn or frayed safety soap and lukewarm water. person using it, resulting in belts may not protect you in a crash. They can rip apart under impact serious injury or even death forces. If a belt is torn or frayed, in a crash. To help make sure get a new one right away. the safety belt systems are working properly after a crash, Make sure the safety belt reminder have them inspected and any light is working. See Safety Belt necessary replacements made Reminders on page 5‑14 for more as soon as possible. information. Keep safety belts clean and dry. After a minor crash, replacement of See Safety Belt Care on page 3 25. ‑ safety belts may not be necessary. But the safety belt assemblies that were used during any crash may have been stressed or damaged. Chevrolet Impala Owner Manual - 2011 Black plate (26,1)
3-26 Seats and Restraints
See your dealer to have the safety Airbag System For frontal airbags, the word belt assemblies inspected or AIRBAG will appear on the middle replaced. The vehicle has the following part of the steering wheel for the airbags: New parts and repairs may be driver and on the instrument panel necessary even if the safety belt . A frontal airbag for the driver. for the right front passenger. system was not being used at the . A frontal airbag for the right front With seat‐mounted side impact time of the crash. passenger. airbags, the word AIRBAG will Have the safety belt pretensioners appear on the side of the seatback . A seat‐mounted side impact closest to the door. checked if the vehicle has been in a airbag for the driver. crash, or if the airbag readiness light With roof-rail airbags, the word stays on after you start the vehicle . A seat‐mounted side impact AIRBAG will appear along the or while you are driving. See Airbag airbag for the right front headliner or trim. passenger. Readiness Light on page 5‑15. Airbags are designed to supplement . A roof-rail airbag for the driver the protection provided by safety and passenger directly behind belts. Even though today's airbags the driver. are also designed to help reduce . A roof-rail airbag for the right the risk of injury from the force of front passenger and passenger an inflating bag, all airbags must seated directly behind the right inflate very quickly to do their job. front passenger. All of the airbags in the vehicle will have the word AIRBAG embossed in the trim or on an attached label near the deployment opening. Chevrolet Impala Owner Manual - 2011 Black plate (27,1)
Seats and Restraints 3-27
Here are the most important things to know about the airbag system: { WARNING { WARNING Airbags inflate with great force, Children who are up against, { WARNING faster than the blink of an eye. or very close to, any airbag You can be severely injured or Anyone who is up against, or when it inflates can be seriously killed in a crash if you are not very close to, any airbag when it injured or killed. Airbags plus inflates can be seriously injured lap-shoulder belts offer protection wearing your safety belt — even if you have airbags. Airbags are or killed. Do not sit unnecessarily for adults and older children, but designed to work with safety close to any airbag, as you would not for young children and infants. belts, but do not replace them. be if you were sitting on the edge Neither the vehicle safety belt Also, airbags are not designed to of the seat or leaning forward. system nor its airbag system deploy in every crash. In some Safety belts help keep you in is designed for them. Young crashes safety belts are your only position before and during a children and infants need the restraint. See When Should an crash. Always wear a safety belt, protection that a child restraint even with airbags. The driver system can provide. Always Airbag Inflate? on page 3‑30. should sit as far back as possible secure children properly in Wearing your safety belt during a while still maintaining control of the vehicle. To read how, see crash helps reduce your chance the vehicle. Older Children on page 3‑42 or of hitting things inside the vehicle Infants and Young Children on or being ejected from it. Airbags Occupants should not lean on or sleep against the door or side page 3‑45. are “supplemental restraints” to the safety belts. Everyone in your windows in seating positions with vehicle should wear a safety belt seat-mounted side impact airbags and/or roof-rail airbags. properly — whether or not there is an airbag for that person. Chevrolet Impala Owner Manual - 2011 Black plate (28,1)
3-28 Seats and Restraints
Where Are the Airbags?
There is an airbag readiness light on the instrument panel cluster, which shows the airbag symbol. The system checks the airbag electrical system for malfunctions. The light tells you if there is an electrical problem. See Airbag The right front passenger frontal Readiness Light on page 5‑15 airbag is in the instrument panel on for more information. The driver frontal airbag is in the the passenger side. middle of the steering wheel. Chevrolet Impala Owner Manual - 2011 Black plate (29,1)
Seats and Restraints 3-29
WARNING (Continued)
that person causing severe injury or even death. The path of an inflating airbag must be kept clear. Do not put anything between an occupant and an airbag, and do not attach or put anything on the steering wheel hub or on or near any other airbag covering. Driver Side Shown, Driver Side Shown, Do not use seat accessories Passenger Side Similar Passenger Side Similar that block the inflation path of a The seat‐mounted side impact The roof-rail airbags for the driver, seat-mounted side impact airbag. airbags for the driver and right front right front passenger, and second Never secure anything to the passenger are in the side of the row outboard passengers are in the roof of a vehicle with roof-rail seatbacks closest to the door. ceiling above the side windows. airbags by routing a rope or tie down through any door or window { WARNING opening. If you do, the path of an If something is between an inflating roof-rail airbag will be occupant and an airbag, the blocked. airbag might not inflate properly or it might force the object into (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (30,1)
3-30 Seats and Restraints
When Should an Airbag Frontal airbags may inflate Thresholds can also vary with Inflate? at different crash speeds. specific vehicle design. For example: Frontal airbags are not intended to Frontal airbags are designed . If the vehicle hits a stationary inflate during vehicle rollovers, rear to inflate in moderate to severe object, the airbags could inflate impacts, or in many side impacts. frontal or near-frontal crashes at a different crash speed than if In addition, the vehicle has to help reduce the potential for the vehicle hits a moving object. severe injuries mainly to the dual-stage frontal airbags. driver's or right front passenger's . If the vehicle hits an object that Dual-stage airbags adjust the head and chest. However, they deforms, the airbags could restraint according to crash severity. are only designed to inflate if the inflate at a different crash speed The vehicle has electronic frontal impact exceeds a predetermined than if the vehicle hits an object sensors, which help the sensing deployment threshold. Deployment that does not deform. system distinguish between a moderate frontal impact and a thresholds are used to predict how . If the vehicle hits a narrow object severe a crash is likely to be in time (like a pole), the airbags could more severe frontal impact. for the airbags to inflate and help inflate at a different crash speed For moderate frontal impacts, restrain the occupants. than if the vehicle hits a wide dual-stage airbags inflate at a object (like a wall). level less than full deployment. Whether the frontal airbags will For more severe frontal impacts, or should deploy is not based on . If the vehicle goes into an object full deployment occurs. how fast your vehicle is traveling. at an angle, the airbags could It depends largely on what you hit, inflate at a different crash speed the direction of the impact, and how than if the vehicle goes straight quickly your vehicle slows down. into the object. Chevrolet Impala Owner Manual - 2011 Black plate (31,1)
Seats and Restraints 3-31
The vehicle has seat-mounted In any particular crash, no one What Makes an Airbag side impact and roof-rail airbags. can say whether an airbag should Inflate? See Airbag System on page 3‑26. have inflated simply because of Seat-mounted side impact and the damage to a vehicle or because In a deployment event, the sensing roof-rail airbags are intended to of what the repair costs were. system sends an electrical signal inflate in moderate to severe side For frontal airbags, inflation is triggering a release of gas from the crashes. Seat-mounted side impact determined by what the vehicle hits, inflator. Gas from the inflator fills the and roof-rail airbags will inflate if the angle of the impact, and how airbag causing the bag to break out the crash severity is above the quickly the vehicle slows down. of the cover and deploy. The inflator, system's designed threshold level. For seat-mounted side impact and the airbag, and related hardware are The threshold level can vary with roof-rail airbags, deployment is all part of the airbag module. specific vehicle design. determined by the location and Frontal airbag modules are severity of the side impact. Roof-rail airbags are not intended to located inside the steering wheel inflate in rollovers or rear impacts. and instrument panel. For vehicles A seat-mounted side impact airbag with seat‐mounted side impact is intended to deploy on the side airbags, there are airbags modules of the vehicle that is struck. Both in the side of the front seatbacks roof-rail airbags will deploy when closest to the door. For vehicles either side of the vehicle is struck. with roof-rail airbags, there are airbag modules in the ceiling of the vehicle, near the side windows that have occupant seating positions. Chevrolet Impala Owner Manual - 2011 Black plate (32,1)
3-32 Seats and Restraints
How Does an Airbag body, stopping the occupant more What Will You See After gradually. Seat-mounted side impact Restrain? and roof-rail airbags distribute the an Airbag Inflates? In moderate to severe frontal or force of the impact more evenly After the frontal airbags and near frontal collisions, even belted over the occupant's upper body. seat-mounted side impact airbags occupants can contact the steering But airbags would not help in inflate, they quickly deflate, so wheel or the instrument panel. In many types of collisions, primarily quickly that some people may not moderate to severe side collisions, because the occupant's motion even realize an airbag inflated. even belted occupants can contact is not toward those airbags. Roof-rail airbags may still be at least the inside of the vehicle. See When Should an Airbag partially inflated for some time after they deploy. Some components of Airbags supplement the Inflate? on page 3‑30 for more protection provided by safety information. the airbag module may be hot for several minutes. For location of the belts. Frontal airbags distribute Airbags should never be regarded the force of the impact more airbag modules, see What Makes as anything more than a supplement an Airbag Inflate? on page 3‑31. evenly over the occupant's upper to safety belts. Chevrolet Impala Owner Manual - 2011 Black plate (33,1)
Seats and Restraints 3-33
The parts of the airbag that come into contact with you may be warm, WARNING (Continued) { WARNING but not too hot to touch. There may be some smoke and dust coming breathing problems but cannot A crash severe enough to from the vents in the deflated get out of the vehicle after an inflate the airbags may have airbags. Airbag inflation does not airbag inflates, then get fresh air also damaged important functions prevent the driver from seeing out by opening a window or a door. in the vehicle, such as the fuel of the windshield or being able to If you experience breathing system, brake and steering steer the vehicle, nor does it prevent problems following an airbag systems, etc. Even if the vehicle people from leaving the vehicle. deployment, you should seek appears to be drivable after a medical attention. moderate crash, there may be { WARNING concealed damage that could make it difficult to safely operate When an airbag inflates, there The vehicle has a feature that may the vehicle. automatically unlock the doors, turn may be dust in the air. This dust Use caution if you should attempt could cause breathing problems on the interior lamps and hazard warning flashers, and shut off the to restart the engine after a crash for people with a history of fuel system after the airbags inflate. has occurred. asthma or other breathing trouble. You can lock the doors, turn off the To avoid this, everyone in the interior lamps and hazard warning vehicle should get out as soon flashers by using the controls for as it is safe to do so. If you have those features. (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (34,1)
3-34 Seats and Restraints
In many crashes severe enough . The vehicle has a crash Passenger Sensing to inflate the airbag, windshields sensing and diagnostic module are broken by vehicle deformation. which records information after System Additional windshield breakage a crash. See Vehicle Data The vehicle has a passenger may also occur from the right front Recording and Privacy on sensing system for the right front passenger airbag. page 13‑15 and Event Data passenger position. The passenger Recorders on page 13‑16. . Airbags are designed to inflate airbag status indicator will be visible only once. After an airbag . Let only qualified technicians on the instrument panel when the inflates, you will need some work on the airbag systems. vehicle is started. new parts for the airbag system. Improper service can mean If you do not get them, the that an airbag system will airbag system will not be there not work properly. See your to help protect you in another dealer for service. crash. A new system will include airbag modules and possibly other parts. The service manual United States for your vehicle covers the need to replace other parts. Chevrolet Impala Owner Manual - 2011 Black plate (35,1)
Seats and Restraints 3-35
The passenger sensing system will According to accident statistics, turn off the right front passenger children are safer when properly frontal airbag under certain secured in a rear seat in the correct conditions. The driver airbag, child restraint for their weight seat‐mounted side impact airbags, and size. and roof‐rail airbags are not affected We recommend that children be Canada by the passenger sensing system. secured in a rear seat, including: The words ON and OFF, or the The passenger sensing system an infant or a child riding in a symbol for on and off, will be works with sensors that are part rear-facing child restraint; a child visible during the system check. of the right front passenger seat. riding in a forward-facing child seat; If you are using remote start to The sensors are designed to detect an older child riding in a booster start the vehicle from a distance, the presence of a properly-seated seat; and children, who are large if equipped, you may not see the occupant and determine if the enough, using safety belts. system check. When the system right front passenger frontal airbag check is complete, either the should be enabled (may inflate) word ON or the word OFF, or the or not. symbol for on or off, will be visible. See Passenger Airbag Status Indicator on page 5‑16. Chevrolet Impala Owner Manual - 2011 Black plate (36,1)
3-36 Seats and Restraints
A label on the sun visor says, The passenger sensing system is “Never put a rear-facing child seat WARNING (Continued) designed to turn off the right front in the front.” This is because the risk passenger frontal airbag if: to the rear-facing child is so great, Even if the passenger sensing . The right front passenger seat is if the airbag deploys. system has turned off the right front passenger frontal airbag, unoccupied. { WARNING no system is fail-safe. No one . The system determines that an can guarantee that an airbag will infant is present in a child A child in a rear-facing child not deploy under some unusual restraint. restraint can be seriously circumstance, even though the . A right front passenger takes injured or killed if the right airbag is turned off. his/her weight off of the seat for front passenger airbag inflates. Secure rear-facing child a period of time. This is because the back of the restraints in a rear seat, even if . Or, if there is a critical problem rear-facing child restraint would the airbag is off. If you secure a with the airbag system or the be very close to the inflating forward-facing child restraint in passenger sensing system. airbag. A child in a forward-facing the right front seat, always move When the passenger sensing child restraint can be seriously the front passenger seat as far injured or killed if the right front system has turned off the right front back as it will go. It is better to passenger frontal airbag, the off passenger airbag inflates and secure the child restraint in a indicator will light and stay lit to the passenger seat is in a rear seat. remind you that the airbag is off. forward position. See Passenger Airbag Status (Continued) Indicator on page 5‑16. Chevrolet Impala Owner Manual - 2011 Black plate (37,1)
Seats and Restraints 3-37
The passenger sensing system is If the On Indicator is Lit for a designed to turn on (may inflate) { WARNING Child Restraint the right front passenger frontal airbag anytime the system senses If the airbag readiness light ever If a child restraint has been installed that a person of adult size is sitting comes on and stays on, it means and the on indicator is lit: properly in the right front passenger that something may be wrong 1. Turn the vehicle off. seat. When the passenger sensing with the airbag system. To help 2. Remove the child restraint from system has allowed the airbag to be avoid injury to yourself or others, the vehicle. enabled, the on indicator will light have the vehicle serviced right and stay lit to remind you that the away. See Airbag Readiness 3. Remove any additional items airbag is active. Light on page 5‑15 for more from the seat such as blankets, cushions, seat covers, seat For some children, including information, including important heaters, or seat massagers. children in child restraints, and for safety information. very small adults, the passenger 4. Reinstall the child restraint sensing system may or may not following the directions turn off the right front passenger provided by the child restraint frontal airbag, depending upon manufacturer and refer to the person's seating posture Securing Child Restraints (Rear and body build. Everyone in the Seat Position) on page 3‑57 vehicle who has outgrown child or Securing Child Restraints restraints should wear a safety (Center Front Seat Position) on belt properly — whether or not page 3‑59 or Securing Child there is an airbag for that person. Restraints (Right Front Seat Position) on page 3‑59. Chevrolet Impala Owner Manual - 2011 Black plate (38,1)
3-38 Seats and Restraints
5. If, after reinstalling the child If the Off Indicator is Lit for an system to detect that person and restraint and restarting the Adult-Size Occupant enable the right front passenger vehicle, the on indicator is frontal airbag: still lit, turn the vehicle off. 1. Turn the vehicle off. Then slightly recline the vehicle seatback and adjust the seat 2. Remove any additional material cushion, if adjustable, to make from the seat, such as blankets, sure that the vehicle seatback cushions, seat covers, seat is not pushing the child restraint heaters, or seat massagers. into the seat cushion. 3. Place the seatback in the fully Also make sure the child upright position. restraint is not trapped under 4. Have the person sit upright in the vehicle head restraint. the seat, centered on the seat If this happens, adjust the cushion, with legs comfortably head restraint. See Head extended. Restraints on page 3‑2. If a person of adult-size is sitting 5. Restart the vehicle and have the 6. Restart the vehicle. in the right front passenger seat, person remain in this position for but the off indicator is lit, it could be The passenger sensing system may two to three minutes after the on because that person is not sitting or may not turn off the airbag for a indicator is lit. properly in the seat. If this happens, child in a child restraint depending use the following steps to allow the upon the child's seating posture and body build. It is better to secure the child restraint in a rear seat. Chevrolet Impala Owner Manual - 2011 Black plate (39,1)
Seats and Restraints 3-39
Additional Factors Affecting A wet seat can affect the The on indicator may be lit if System Operation performance of the passenger an object, such as a briefcase, sensing system. Here is how: handbag, grocery bag, laptop or Safety belts help keep the other electronic device, is put on . The passenger sensing system passenger in position on the an unoccupied seat. If this is not seat during vehicle maneuvers may turn off the passenger airbag when liquid is soaked desired, remove the object from and braking, which helps the the seat. passenger sensing system into the seat. If this happens, maintain the passenger airbag the off indicator will be lit, and { status. See “Safety Belts” and the airbag readiness light on the WARNING Child Restraints in the Index for instrument panel will also be lit. “ ” Stowing of articles under the additional information about the . Liquid pooled on the seat that passenger seat or between the importance of proper restraint use. has not soaked in may make it passenger seat cushion and A thick layer of additional material, more likely that the passenger seatback may interfere with the such as a blanket or cushion, sensing system will enable proper operation of the passenger (turn on) the passenger airbag or aftermarket equipment such sensing system. as seat covers, seat heaters, and while a child restraint or child seat massagers can affect how occupant is on the seat. If the well the passenger sensing system passenger airbag is turned on, operates. We recommend that the on indicator will be lit. you not use seat covers or other If the passenger seat gets wet, dry aftermarket equipment except when the seat immediately. If the airbag approved by GM for your specific readiness light is lit, do not install vehicle. See Adding Equipment to a child restraint or allow anyone the Airbag-Equipped Vehicle on to occupy the seat. See Airbag page 3‑40 for more information Readiness Light on page 5‑15 about modifications that can affect for important safety information. how the system operates. Chevrolet Impala Owner Manual - 2011 Black plate (40,1)
3-40 Seats and Restraints
Servicing the Adding Equipment to the { WARNING Airbag-Equipped Vehicle Airbag-Equipped Vehicle Airbags affect how the vehicle For up to 10 seconds after the Q: Is there anything I might add should be serviced. There are ignition is turned off and the to or change about the vehicle parts of the airbag system in battery is disconnected, an airbag that could keep the airbags several places around the vehicle. can still inflate during improper from working properly? service. You can be injured if you Your dealer and the service manual A: Yes. If you add things that have information about servicing are close to an airbag when it inflates. Avoid yellow connectors. change the vehicle's frame, the vehicle and the airbag system. bumper system, height, front They are probably part of the To purchase a service manual, see end or side sheet metal, they airbag system. Be sure to follow Service Publications Ordering may keep the airbag system Information on page 13‑13. proper service procedures, and from working properly. Changing make sure the person performing or moving any parts of the front work for you is qualified to do so. seats, safety belts, the airbag sensing and diagnostic module, steering wheel, instrument panel, roof-rail airbag modules, ceiling headliner or pillar garnish trim, front sensors, side impact sensors, or airbag wiring can affect the operation of the airbag system. Chevrolet Impala Owner Manual - 2011 Black plate (41,1)
Seats and Restraints 3-41
In addition, the vehicle has a If you have any questions, In addition, your dealer and the passenger sensing system call Customer Assistance. service manual have information for the right front passenger The phone numbers and about the location of the airbag position, which includes sensors addresses for Customer sensors, sensing and diagnostic that are part of the passenger's Assistance are in Step Two module and airbag wiring. seat. The passenger sensing of the Customer Satisfaction system may not operate properly Procedure in this manual. Airbag System Check if the original seat trim is See Customer Satisfaction The airbag system does not need replaced with non-GM covers, Procedure on page 13‑1. regularly scheduled maintenance upholstery or trim, or with Q: Because I have a disability, GM covers, upholstery or or replacement. Make sure the I have to get my vehicle airbag readiness light is working. trim designed for a different modified. How can I find out vehicle. Any object, such as See Airbag Readiness Light on whether this will affect my page 5‑15 for more information. an aftermarket seat heater or airbag system? a comfort enhancing pad or Notice: If an airbag covering is device, installed under or on A: If you have questions, damaged, opened, or broken, top of the seat fabric, could call Customer Assistance. the airbag may not work properly. also interfere with the operation The phone numbers and Do not open or break the airbag of the passenger sensing addresses for Customer coverings. If there are any system. This could either Assistance are in Step Two opened or broken airbag covers, prevent proper deployment of the Customer Satisfaction have the airbag covering and/or of the passenger airbag(s) or Procedure in this manual. airbag module replaced. For the prevent the passenger sensing See Customer Satisfaction location of the airbag modules, system from properly turning Procedure on page 13‑1. see What Makes an Airbag off the passenger airbag(s). Inflate? on page 3‑31. See your See Passenger Sensing dealer for service. System on page 3‑34. Chevrolet Impala Owner Manual - 2011 Black plate (42,1)
3-42 Seats and Restraints
Replacing Airbag System If an airbag inflates, you will need Child Restraints Parts After a Crash to replace airbag system parts. See your dealer for service. Older Children { WARNING If the airbag readiness light stays on after the vehicle is started or comes A crash can damage the on when you are driving, the airbag airbag systems in the vehicle. system may not work properly. A damaged airbag system Have the vehicle serviced right away. See Airbag Readiness Light may not work properly and on page 5 15 for more information. may not protect you and your ‑ passenger(s) in a crash, resulting in serious injury or even death. To help make sure the airbag systems are working properly after a crash, have them inspected and any necessary replacements made as soon Older children who have outgrown as possible. booster seats should wear the vehicle safety belts. Chevrolet Impala Owner Manual - 2011 Black plate (43,1)
Seats and Restraints 3-43
The manufacturer's instructions that . Does the lap belt fit low and Also see “Rear Safety Belt Comfort come with the booster seat state the snug on the hips, touching the Guides” under Lap-Shoulder Belt on weight and height limitations for that thighs? If yes, continue. If no, page 3‑19. return to the booster seat. booster. Use a booster seat with a According to accident statistics, lap-shoulder belt until the child . Can proper safety belt fit be children and infants are safer passes the fit test below: maintained for the length of when properly restrained in a child . Sit all the way back on the seat. the trip? If yes, continue. If no, restraint system or infant restraint Do the knees bend at the seat return to the booster seat. system secured in a rear seating edge? If yes, continue. If no, Q: What is the proper way to position. return to the booster seat. wear safety belts? In a crash, children who are not . Buckle the lap-shoulder belt. A: An older child should wear a buckled up can strike other people Does the shoulder belt rest on lap-shoulder belt and get the who are buckled up, or can be the shoulder? If yes, continue. additional restraint a shoulder thrown out of the vehicle. Older If no, try using the rear safety belt can provide. The shoulder children need to use safety belts belt comfort guide. See “Rear belt should not cross the face properly. Safety Belt Comfort Guides” or neck. The lap belt should under Lap-Shoulder Belt on fit snugly below the hips, just page 3‑19 for more information. touching the top of the thighs. If the shoulder belt still does not This applies belt force to the rest on the shoulder, then return child's pelvic bones in a crash. to the booster seat. It should never be worn over the abdomen, which could cause severe or even fatal internal injuries in a crash. Chevrolet Impala Owner Manual - 2011 Black plate (44,1)
3-44 Seats and Restraints
{ WARNING WARNING (Continued)
Never do this. forward increasing the chance of Never allow two children to wear head and neck injury. The child the same safety belt. The safety might also slide under the lap belt can not properly spread the belt. The belt force would then impact forces. In a crash, the two be applied right on the abdomen. children can be crushed together That could cause serious or fatal and seriously injured. A safety injuries. The shoulder belt should belt must be used by only one go over the shoulder and across person at a time. the chest. { WARNING
Never do this. Never allow a child to wear the safety belt with the shoulder belt behind their back. A child can be seriously injured by not wearing the lap-shoulder belt properly. In a crash, the child would not be restrained by the shoulder belt. The child could move too far (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (45,1)
Seats and Restraints 3-45
Infants and Young Airbags plus lap‐shoulder belts offer protection for adults and older WARNING (Continued) Children children, but not for young children Everyone in a vehicle needs and infants. Neither the vehicle's 40 km/h (25 mph), a 5.5 kg (12 lb) protection! This includes infants safety belt system nor its airbag infant will suddenly become and all other children. Neither the system is designed for them. Every a 110 kg (240 lb) force on a distance traveled nor the age and time infants and young children ride person's arms. An infant should size of the traveler changes the in vehicles, they should have the be secured in an appropriate need, for everyone, to use safety protection provided by appropriate restraint. restraints. In fact, the law in every child restraints. state in the United States and in Children who are not restrained every Canadian province says properly can strike other people, children up to some age must be or can be thrown out of the vehicle. restrained while in a vehicle. { WARNING { WARNING Never do this. Children can be seriously injured or strangled if a shoulder belt Never hold an infant or a child is wrapped around their neck while riding in a vehicle. Due to and the safety belt continues crash forces, an infant or a child to tighten. Never leave children will become so heavy it is not unattended in a vehicle and never possible to hold it during a crash. allow children to play with the For example, in a crash at only safety belts. (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (46,1)
3-46 Seats and Restraints
For most basic types of child { WARNING restraints, there are many different models available. Never do this. When purchasing a child Children who are up against, restraint, be sure it is designed or very close to, any airbag when to be used in a motor vehicle. it inflates can be seriously injured If it is, the restraint will have a or killed. Never put a rear-facing label saying that it meets federal child restraint in the right front motor vehicle safety standards. seat. Secure a rear-facing child The restraint manufacturer's restraint in a rear seat. It is also instructions that come with the better to secure a forward-facing restraint state the weight and child restraint in a rear seat. If you Q: What are the different types of height limitations for a particular must secure a forward-facing add-on child restraints? child restraint. In addition, there child restraint in the right front A: Add-on child restraints, which are many kinds of restraints seat, always move the front are purchased by the vehicle available for children with special needs. passenger seat as far back owner, are available in four as it will go. basic types. Selection of a particular restraint should take into consideration not only the child's weight, height, and age but also whether or not the restraint will be compatible with the motor vehicle in which it will be used. Chevrolet Impala Owner Manual - 2011 Black plate (47,1)
Seats and Restraints 3-47
Child Restraint Systems { WARNING { WARNING
To reduce the risk of neck and A young child's hip bones are still head injury during a crash, infants so small that the vehicle's regular need complete support. This is safety belt may not remain low because an infant's neck is not on the hip bones, as it should. fully developed and its head Instead, it may settle up around weighs so much compared with the child's abdomen. In a crash, the rest of its body. In a crash, the belt would apply force on a an infant in a rear-facing child body area that is unprotected by restraint settles into the restraint, any bony structure. This alone so the crash forces can be could cause serious or fatal distributed across the strongest injuries. To reduce the risk of part of an infant's body, the back serious or fatal injuries during (A) Rear‐Facing Infant Seat and shoulders. Infants should a crash, young children should A rear-facing infant seat (A) always be secured in rear-facing always be secured in appropriate provides restraint with the seating child restraints. child restraints. surface against the back of the infant. The harness system holds the infant in place and, in a crash, acts to keep the infant positioned in the restraint. Chevrolet Impala Owner Manual - 2011 Black plate (48,1)
3-48 Seats and Restraints
Securing an Add-On Child Restraint in the Vehicle
{ WARNING
A child can be seriously injured or killed in a crash if the child restraint is not properly secured in the vehicle. Secure the child restraint properly in the vehicle using the vehicle safety belt or LATCH system, following the (B) Forward-Facing Child Seat (C) Booster Seats instructions that came with that A forward-facing child seat (B) A booster seat (C) is a child restraint child restraint and the instructions provides restraint for the child's designed to improve the fit of in this manual. body with the harness. the vehicle's safety belt system. A booster seat can also help a To help reduce the chance of child to see out the window. injury, the child restraint must be secured in the vehicle. Child restraint systems must be secured in vehicle seats by lap belts or the lap belt portion of a lap-shoulder belt, or by the LATCH system. See Lower Anchors and Tethers for Children (LATCH System) on page 3‑51 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (49,1)
Seats and Restraints 3-49
Children can be endangered in a In some areas, Certified Child Where to Put the crash if the child restraint is not Passenger Safety Technicians properly secured in the vehicle. (CPSTs) are available to inspect Restraint When securing an add-on child and demonstrate how to correctly According to accident statistics, restraint, refer to the instructions use and install child restraints. children and infants are safer that come with the restraint which In the U.S., refer to the when properly restrained in a child may be on the restraint itself or in a National Highway Traffic Safety restraint system or infant restraint booklet, or both, and to this manual. Administration (NHTSA) website system secured in a rear seating The child restraint instructions to locate the nearest child safety position. seat inspection station. For CPST are important, so if they are not We recommend that children and availability in Canada, check with available, obtain a replacement child restraints be secured in a rear Transport Canada or the Provincial copy from the manufacturer. seat, including: an infant or a child Ministry of Transportation office. Keep in mind that an unsecured riding in a rear-facing child restraint; child restraint can move around in a Securing the Child within the a child riding in a forward-facing collision or sudden stop and injure Child Restraint child seat; an older child riding in a people in the vehicle. Be sure to booster seat; and children, who are large enough, using safety belts. properly secure any child restraint { WARNING in the vehicle — even when no child is in it. A child can be seriously injured or killed in a crash if the child is not properly secured in the child restraint. Secure the child properly following the instructions that came with that child restraint. Chevrolet Impala Owner Manual - 2011 Black plate (50,1)
3-50 Seats and Restraints
A label on your sun visor says, “Never put a rear-facing child seat WARNING (Continued) { WARNING in the front.” This is because the risk to the rear-facing child is so great, Even if the passenger sensing A child in a child restraint in the if the airbag deploys. system, if equipped, has center front seat can be badly turned off the right front injured or killed by the frontal { WARNING passenger frontal airbag, no airbags if they inflate. Never system is fail-safe. No one secure a child restraint in the A child in a rear-facing child can guarantee that an airbag center front seat. It is always restraint can be seriously will not deploy under some better to secure a child restraint injured or killed if the right unusual circumstance, even in a rear seat. front passenger airbag inflates. though it is turned off. This is because the back of the Secure rear-facing child restraints Do not use child restraints in the rear-facing child restraint would in a rear seat, even if the center front seat position. be very close to the inflating airbag is off. If you secure a When securing a child restraint in airbag. A child in a forward-facing forward-facing child restraint in a rear seating position, study the child restraint can be seriously the right front seat, always move instructions that came with your injured or killed if the right front the front passenger seat as far child restraint to make sure it is passenger airbag inflates and the back as it will go. It is better to compatible with this vehicle. passenger seat is in a forward secure the child restraint in a position. Child restraints and booster seats rear seat. vary considerably in size, and some The vehicle may have a See Passenger Sensing System may fit in certain seating positions passenger sensing system on page 3‑34 for additional better than others. Always make which is designed to turn off information. sure the child restraint is properly the right front passenger frontal secured. airbag under certain conditions. (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (51,1)
Seats and Restraints 3-51
Depending on where you place Lower Anchors and When installing a child restraint the child restraint and the size of with a top tether, you must also the child restraint, you may not Tethers for Children use either the lower anchors or the be able to access adjacent safety (LATCH System) safety belts to properly secure the belt assemblies or LATCH anchors The LATCH system holds a child child restraint. A child restraint must for additional passengers or child restraint during driving or in a crash. never be installed using only the top restraints. Adjacent seating This system is designed to make tether and anchor. positions should not be used if the installation of a child restraint easier. In order to use the LATCH child restraint prevents access to The LATCH system uses anchors in system in your vehicle, you need or interferes with the routing of the the vehicle and attachments on the a child restraint that has LATCH safety belt. child restraint that are made for use attachments. The child restraint Wherever a child restraint is with the LATCH system. manufacturer will provide you with installed, be sure to secure the Make sure that a LATCH-compatible instructions on how to use the child restraint properly. child restraint is properly installed child restraint and its attachments. Keep in mind that an unsecured using the anchors, or use the The following explains how to child restraint can move around in a vehicle's safety belts to secure the attach a child restraint with these collision or sudden stop and injure restraint, following the instructions attachments in your vehicle. people in the vehicle. Be sure to that came with that restraint, and Not all vehicle seating positions or properly secure any child restraint in also the instructions in this manual. child restraints have lower anchors your vehicle — even when no child and attachments or top tether is in it. anchors and attachments. Chevrolet Impala Owner Manual - 2011 Black plate (52,1)
3-52 Seats and Restraints
Lower Anchors Top Tether Anchor Your child restraint may have a single tether (A) or a dual tether (C). Either will have a single attachment (B) to secure the top tether to the anchor. Some child restraints that have a top tether are designed for use with or without the top tether being attached. Others require the top tether always to be attached. In Canada, the law requires that Lower anchors (A) are metal A top tether (A, C) anchors the forward-facing child restraints have bars built into the vehicle. There top of the child restraint to the a top tether, and that the tether are two lower anchors for each vehicle. A top tether anchor is be attached. Be sure to read and LATCH seating position that will built into the vehicle. The top tether follow the instructions for your child accommodate a child restraint attachment (B) on the child restraint restraint. with lower attachments (B). connects to the top tether anchor in the vehicle in order to reduce the forward movement and rotation of the child restraint during driving or in a crash. Chevrolet Impala Owner Manual - 2011 Black plate (53,1)
Seats and Restraints 3-53
Lower Anchor and Top Tether Anchor Locations
To assist you in locating the lower To assist you in locating the top anchors, each seating position with tether anchors, the top tether anchor lower anchors has two labels, near symbol is located on the cover. the crease between the seatback The top tether anchors are located and the seat cushion. under the covers on the rear seatback filler panel behind each head restraint. Be sure to use an anchor located on the same side of Rear Seat the vehicle as the seating position i where the child restraint will be (Top Tether Anchor): Seating placed. positions with top tether anchors. j (Lower Anchor): Seating positions with two lower anchors. Chevrolet Impala Owner Manual - 2011 Black plate (54,1)
3-54 Seats and Restraints
Securing a Child Restraint Designed for the LATCH { WARNING System Do not attach more than one child restraint to a single anchor. { WARNING Attaching more than one child restraint to a single anchor could If a LATCH-type child restraint is cause the anchor or attachment not attached to anchors, the child to come loose or even break restraint will not be able to protect during a crash. A child or others the child correctly. In a crash, the could be injured. To reduce the child could be seriously injured risk of serious or fatal injuries or killed. Install a LATCH-type during a crash, attach only one Do not secure a child restraint in a child restraint properly using child restraint per anchor. position without a top tether anchor the anchors, or use the vehicle if a national or local law requires safety belts to secure the that the top tether be attached, or restraint, following the instructions if the instructions that come with that came with the child restraint the child restraint say that the top and the instructions in this tether must be attached. manual. According to accident statistics, children and infants are safer when properly restrained in a child restraint system or infant restraint system secured in a rear seating position. See Where to Put the Restraint on page 3‑49 for additional information. Chevrolet Impala Owner Manual - 2011 Black plate (55,1)
Seats and Restraints 3-55
Do not fold the empty rear 1.2. Put the child restraint on { WARNING seat with a safety belt buckled. the seat. This could damage the safety Children can be seriously injured 1.3. Attach and tighten the belt or the seat. Unbuckle and lower attachments on the or strangled if a shoulder belt return the safety belt to its is wrapped around their neck child restraint to the lower stowed position, before folding anchors. and the safety belt continues to the seat. tighten. Buckle any unused safety 2. If the child restraint manufacturer belts behind the child restraint 1. Attach and tighten the recommends that the top tether lower attachments to the so children cannot reach them. be attached, attach and tighten lower anchors. If the child Pull the shoulder belt all the way the top tether to the top tether restraint does not have lower anchor, if equipped. Refer to the out of the retractor to set the lock, attachments or the desired if the vehicle has one, after the child restraint instructions and seating position does not have the following steps: child restraint has been installed. lower anchors, secure the child restraint with the top tether and 2.1. Find the top tether anchor. Notice: Do not let the LATCH the safety belts. Refer to your 2.2. Push on the depression attachments rub against the child restraint manufacturer at the rear of the cover vehicle’s safety belts. This may instructions and the instructions and swing the lid open damage these parts. If necessary, in this manual. to expose the top tether move buckled safety belts to 1.1. Find the lower anchors anchor. avoid rubbing the LATCH for the desired seating attachments. position. Chevrolet Impala Owner Manual - 2011 Black plate (56,1)
3-56 Seats and Restraints
2.3. Route, attach, and tighten Replacing LATCH System the top tether according to your child restraint Parts After a Crash instructions and the following instructions: { WARNING A crash can damage the LATCH system in the vehicle. A damaged LATCH system may If the position you are using not properly secure the child has a fixed headrest and restraint, resulting in serious you are using a dual tether, injury or even death in a crash. route the tether around the To help make sure the LATCH head restraint. system is working properly after a crash, see your dealer to have 3. Before placing a child in the If the position you are child restraint, make sure the system inspected and any using has a fixed headrest it is securely held in place. necessary replacements made and you are using a single To check, grasp the child as soon as possible. tether, route the tether over restraint at the LATCH path the head restraint. and attempt to move it If the vehicle has the LATCH system side‐to‐side and back‐and‐forth. and it was being used during a There should be no more than crash, new LATCH system parts 2.5 cm (1 in) of movement, may be needed. for proper installation. New parts and repairs may be necessary even if the LATCH system was not being used at the time of the crash. Chevrolet Impala Owner Manual - 2011 Black plate (57,1)
Seats and Restraints 3-57
Securing Child Restraints Do not secure a child seat in a If more than one child restraint position without a top tether anchor needs to be installed in the rear (Rear Seat Position) if a national or local law requires seat, be sure to read Where to When securing a child restraint in that the top tether be anchored, Put the Restraint on page 3‑49. a rear seating position, study the or if the instructions that come with 1. Put the child restraint on instructions that came with the the child restraint say that the top the seat. child restraint to make sure it is strap must be anchored. compatible with this vehicle. 2. Pick up the latch plate, and run In Canada, the law requires that the lap and shoulder portions of If the child restraint has the LATCH forward-facing child restraints have the vehicle safety belt through or system, see Lower Anchors and a top tether, and that the tether be around the restraint. The child Tethers for Children (LATCH attached. restraint instructions will show System) on page 3‑51 for how and If the child restraint does not have you how. where to install the child restraint the LATCH system, you will be using LATCH. If a child restraint using the safety belt to secure is secured in the vehicle using a the child restraint in this position. safety belt and it uses a top tether, Be sure to follow the instructions see Lower Anchors and Tethers that came with the child restraint. for Children (LATCH System) on Secure the child in the child restraint page 3‑51 for top tether anchor when and as the instructions say. locations. Chevrolet Impala Owner Manual - 2011 Black plate (58,1)
3-58 Seats and Restraints
3. Push the latch plate into the 4. Pull the shoulder belt all the way 5. To tighten the belt, push down buckle until it clicks. out of the retractor to set the on the child restraint, pull the Position the release button on lock. When the retractor lock is shoulder portion of the belt to the buckle so that the safety belt set, the belt can be tightened but tighten the lap portion of the belt, could be quickly unbuckled if not pulled out of the retractor. and feed the shoulder belt back necessary. into the retractor. When installing a forward-facing child restraint, it may be helpful to use your knee to push down on the child restraint as you tighten the belt. Try to pull the belt out of the retractor to make sure the retractor is locked. If the retractor is not locked, repeat Steps 4 and 5. Chevrolet Impala Owner Manual - 2011 Black plate (59,1)
Seats and Restraints 3-59
6. If the child restraint has a top Securing Child Restraints Securing Child Restraints tether, follow the child restraint manufacturer's instructions (Center Front Seat (Right Front Seat regarding the use of the top Position) Position) tether. See Lower Anchors and This vehicle has airbags. A rear Tethers for Children (LATCH { WARNING seat is a safer place to secure System) on page 3‑51 for more a forward-facing child restraint. information. A child in a child restraint in the See Where to Put the Restraint on 7. Before placing a child in the center front seat can be badly page 3‑49. injured or killed by the frontal child restraint, make sure it is In addition, the vehicle has a securely held in place. To check, airbags if they inflate. Never secure a child restraint in the passenger sensing system which grasp the child restraint at the is designed to turn off the right center front seat. It is always safety belt path and attempt front passenger frontal airbag under better to secure a child restraint to move it side‐to‐side and certain conditions. See Passenger back and forth. When the child in a rear seat. ‐ ‐ Sensing System on page 3‑34 and restraint is properly installed, Passenger Airbag Status Indicator there should be no more than Do not use child restraints in the on page 5‑16 for more information, 2.5 cm (1 in) of movement. center front seat position. including important safety To remove the child restraint, information. unbuckle the vehicle safety belt and let it return to the stowed position. If the top tether is attached to a top tether anchor, disconnect it. Chevrolet Impala Owner Manual - 2011 Black plate (60,1)
3-60 Seats and Restraints
A label on the sun visor says, If the child restraint has the LATCH “Never put a rear-facing child seat WARNING (Continued) system, see Lower Anchors and in the front.” This is because the risk Tethers for Children (LATCH Even if the passenger sensing to the rear-facing child is so great, System) on page 3‑51 for how and if the airbag deploys. system has turned off the right where to install the child restraint front passenger frontal airbag, using LATCH. If a child restraint is { WARNING no system is fail-safe. No one secured using a safety belt and it can guarantee that an airbag will uses a top tether, see for top tether A child in a rear-facing child not deploy under some unusual anchor locations. circumstance, even though it is restraint can be seriously Do not secure a child seat in a injured or killed if the right turned off. position without a top tether anchor front passenger airbag inflates. Secure rear-facing child if a national or local law requires This is because the back of the restraints in a rear seat, even if that the top tether be anchored, or if rear-facing child restraint would the airbag is off. If you secure a the instructions that come with the be very close to the inflating forward-facing child restraint in child restraint say that the top strap airbag. A child in a forward-facing the right front seat, always move must be anchored. child restraint can be seriously the front passenger seat as far In Canada, the law requires that injured or killed if the right front back as it will go. It is better to forward-facing child restraints have passenger airbag inflates and the secure the child restraint in a a top tether, and that the tether be passenger seat is in a forward rear seat. attached. position. See Passenger Sensing System (Continued) on page 3‑34 for additional information. Chevrolet Impala Owner Manual - 2011 Black plate (61,1)
Seats and Restraints 3-61
You will be using the lap-shoulder belt to secure the child restraint in this position. Follow the instructions that came with the child restraint. 1. Move the seat as far back as it will go before securing the forward-facing child restraint. When the passenger sensing system has turned off the right front passenger frontal airbag, the off indicator on the passenger airbag status indicator should light and stay 4. Push the latch plate into the 5. Pull the shoulder belt all the way lit when the vehicle is started. buckle until it clicks. out of the retractor to set the See Passenger Airbag Status Position the release button on lock. When the retractor lock is Indicator on page 5‑16. the buckle so that the safety belt set, the belt can be tightened but not pulled out of the retractor. 2. Put the child restraint on could be quickly unbuckled if the seat. necessary. 3. Pick up the latch plate, and run the lap and shoulder portions of the vehicle's safety belt through or around the restraint. The child restraint instructions will show you how. Chevrolet Impala Owner Manual - 2011 Black plate (62,1)
3-62 Seats and Restraints
7. Before placing a child in the child restraint, make sure it is securely held in place. To check, grasp the child restraint at the safety belt path and attempt to move it side‐to‐side and back‐and‐forth. When the child restraint is properly installed, there should be no more than 2.5 cm (1 in) of movement. If the airbag is off, the off indicator in the passenger airbag status 6. To tighten the belt, push down indicator will come on and stay on on the child restraint, pull the when the vehicle is started. shoulder portion of the belt to If a child restraint has been installed tighten the lap portion of the belt, and the on indicator is lit, see and feed the shoulder belt back “If the On Indicator is Lit for a Child into the retractor. When installing Restraint” under Passenger Sensing a forward-facing child restraint, System on page 3‑34 for more it may be helpful to use your information. knee to push down on the child restraint as you tighten the belt. To remove the child restraint, unbuckle the vehicle safety belt and Try to pull the belt out of the let it return to the stowed position. retractor to make sure the retractor is locked. If the retractor is not locked, repeat Steps 5 and 6. Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Storage 4-1
Storage Storage Sunglasses Storage Compartments A storage compartment for sunglasses may be located above Storage Compartments Glove Box the rearview mirror. Push on the Glove Box ...... 4-1 cover to open the compartment. Cupholders ...... 4-1 Lift up on the glove box lever to Sunglasses Storage ...... 4-1 open it. Armrest Storage Armrest Storage ...... 4-1 Rear Storage ...... 4-2 Cupholders For vehicles with a rear seat Center Console Storage ...... 4-2 armrest, pull the tab on the Cupholders may be built into the armrest forward to access it. Additional Storage Features front center console, front portion Convenience Net ...... 4-2 of the front center seat, and rear armrest of the vehicle. Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
4-2 Storage
Rear Storage Additional Storage For vehicles with a split folding rear Features seat, there are two storage areas underneath. Pull the tab(s) located Convenience Net by the passenger side safety belt buckle and the driver side rear For vehicles with a convenience seat to access the storage areas. net, it is located in the rear. Use it See Rear Seats (Split Folding) on to store small loads as far forward page 3‑8 for more information. as possible. The net should not be used to store heavy loads. Center Console Storage For vehicles with a front center console storage area, open it by pulling up on the latch located in the front of the console cover. There may be a removable tray inside. Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Instruments and Controls 5-1
Engine Coolant Temperature Information Displays Instruments and Gauge ...... 5-13 Driver Information Controls Safety Belt Reminders ...... 5-14 Center (DIC) ...... 5-26 Airbag Readiness Light ...... 5-15 Passenger Airbag Status Vehicle Messages Controls Indicator ...... 5-16 Vehicle Messages ...... 5-30 Battery Voltage and Charging Steering Wheel Adjustment . . . 5-2 Charging System Light ...... 5-17 Malfunction Messages ...... 5-30 Steering Wheel Controls ...... 5-3 Brake System Messages . . . . 5-31 Horn ...... 5-3 Indicator Lamp ...... 5-17 Brake System Warning Door Ajar Messages ...... 5-31 Windshield Wiper/Washer . . . . . 5-4 Engine Cooling System Compass ...... 5-5 Light ...... 5-20 Antilock Brake System (ABS) Messages ...... 5-32 Clock ...... 5-7 Engine Oil Messages ...... 5-33 Power Outlets ...... 5-8 Warning Light ...... 5-21 Electronic Stability Control Engine Power Messages . . . . 5-33 Cigarette Lighter ...... 5-9 Fuel System Messages ...... 5-34 Ashtrays ...... 5-10 (ESC) Indicator Light ...... 5-21 Traction Control System Key and Lock Messages . . . . . 5-34 Warning Lights, Gauges, and (TCS) Warning Light ...... 5-22 Lamp Messages ...... 5-34 Indicators Engine Coolant Temperature Ride Control System Warning Lights, Gauges, and Warning Light ...... 5-23 Messages ...... 5-35 Indicators ...... 5-10 Tire Pressure Light ...... 5-23 Airbag System Messages . . . . 5-36 Instrument Cluster ...... 5-11 Engine Oil Pressure Light . . . . 5-24 Anti-Theft Alarm System Speedometer ...... 5-12 Security Light ...... 5-25 Messages ...... 5-36 Odometer ...... 5-12 High-Beam On Light ...... 5-25 Service Vehicle Messages . . . 5-36 Tachometer ...... 5-12 Front Fog Lamp Light ...... 5-25 Tire Messages ...... 5-37 Fuel Gauge ...... 5-12 Cruise Control Light ...... 5-25 Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
5-2 Instruments and Controls
Transmission Messages . . . . . 5-38 Controls To adjust the steering wheel: Vehicle Reminder 1. Hold the wheel and pull the lever Messages ...... 5-38 toward you. Washer Fluid Messages . . . . . 5-38 Steering Wheel Adjustment 2. Move the steering wheel up Vehicle Personalization or down. Vehicle Personalization ...... 5-39 3. Release the lever to lock the Universal Remote System steering wheel in place. Universal Remote System . . . 5-45 Do not adjust the steering wheel Universal Remote System while driving. Programming ...... 5-45 Universal Remote System Operation ...... 5-51
The tilt wheel lever is located on the left side of the steering column. Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Instruments and Controls 5-3
Steering Wheel Controls w (Next): Press to go to the next SRCE (Source): Press to choose radio station stored as a favorite, between the radio (AM, FM, XM), or the next track if a CD is playing. CD, and auxiliary input jack. c x (Previous/End): Press + e − e (Volume): Press to to go to the previous radio station increase or to decrease the radio stored as a favorite, go to the next volume. track if a CD is playing, reject an (Seek): Press to go to the next incoming call, or end a current call. ¨ radio station while in AM, FM, b g (Mute/Push to Talk): Press or XM™. Press ¨ to go to the next to silence the vehicle speakers track or chapter while sourced to only. Press again to turn the sound the CD. on. For vehicles with OnStar® ® or Bluetooth systems, press Horn and hold b g for longer than Vehicles with audio steering wheel two seconds to interact with those Press near or on the horn symbols controls could differ depending on systems. See the OnStar Owner's on the steering wheel pad to sound the vehicle's options. Some audio Guide and Bluetooth on page 7‑21 the horn. controls can be adjusted at the for more information. steering wheel. Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
5-4 Instruments and Controls
Windshield Wiper/Washer 6 (Low Speed): Slow { wipes. WARNING ? (High Speed): Fast wipes. In freezing weather, do not use Clear ice and snow from the wiper the washer until the windshield blades before using them. If frozen is warmed. Otherwise the to the windshield, carefully loosen or washer fluid can form ice on the thaw them. Damaged wiper blades windshield, blocking your vision. should be replaced. See Wiper Blade Replacement on page 10‑31. When the vehicle is low on washer Heavy snow or ice can overload the fluid, the WASHER FLUID LOW wiper motor. A circuit breaker will ADD FLUID displays in the Driver stop the motor until it cools down. Information Center (DIC) for 60 seconds. When the ignition is Windshield Washer turned off, this message displays Turn the band with the wiper symbol again for three seconds to remind Push the paddle L at the top of to control the windshield wipers. you that the fluid level is low. 8 (Mist): Single wipe, turn the lever to spray washer fluid on the windshield. The wipers run for Until the fluid reservoir is refilled, to 8, then release. Several wipes, several sweeps and then either every time the vehicle is started, hold the band on 8 longer. stop or return to the preset speed. the WASHER FLUID LOW ADD The ignition key must be in FLUID message displays in the 9 (Off): Turns the windshield ACC/ACCESSORY or ON/RUN Driver Information Center (DIC) wipers off. for this to work. See Washer for 60 seconds. See Washer 6 (Adjustable Interval Wipes): Fluid on page 10‑25. Fluid Messages on page 5‑38. Turn the band up for more frequent wipes or down for less frequent wipes. Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
Instruments and Controls 5-5
Compass If the compass is not set to the zone where you live, the compass may This vehicle may have a compass in give false readings. The compass the Driver Information Center (DIC). must be set to the variance zone Compass Zone in which the vehicle is traveling. Your dealer will set the correct zone To adjust for compass variance, for your location. use the following procedure: Under certain circumstances, Compass Variance (Zone) such as during a long distance Procedure cross-country trip or moving to 1. Do not set the compass zone a new state or province, it will when the vehicle is moving. be necessary to compensate for Only set it when the vehicle 2. Find the vehicle's current compass variance by resetting the is in P (Park). location and variance zone zone through the DIC if the zone number on the map. is not set correctly. Press T until PRESS V TO CHANGE COMPASS ZONE Zones 1 through 15 are Compass variance is the difference available. between the earth's magnetic displays. north and true geographic north. 3. Press V to scroll through and select the appropriate variance zone. Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
5-6 Instruments and Controls
4. Press 3 until the vehicle If the DIC display does not show a Do not operate any switches heading, for example, N for heading, for example, N for North, such as window, sunroof, North, is displayed in the DIC. or the heading does not change climate controls, seats, etc. after making turns, there may be during the calibration procedure. 5. If calibration is necessary, a strong magnetic field interfering T V calibrate the compass. with the compass. Such interference 2. Press until PRESS TO See “Compass Calibration may be caused by a magnetic CB CALIBRATE COMPASS Procedure” following. or cell phone antenna mount, a displays. Compass Calibration magnetic emergency light, magnetic 3. Press V to start the compass note pad holder, or any other calibration. The compass can be manually magnetic item. Turn off the vehicle, calibrated. Only calibrate the move the magnetic item, then turn 4. The DIC will display compass in a magnetically clean on the vehicle and calibrate the CALIBRATING: DRIVE IN and safe location, such as an compass. CIRCLES. Drive the vehicle open parking lot, where driving in tight circles at less than To calibrate the compass, use the the vehicle in circles is not a 8 km/h (5 mph) to complete danger. It is suggested to calibrate following procedure: the calibration. The DIC will away from tall buildings, utility Compass Calibration Procedure display CALIBRATION wires, manhole covers, or other COMPLETE for a few seconds 1. Before calibrating the compass, industrial structures, if possible. when the calibration is complete. make sure the compass zone If CAL should ever appear in the The DIC display will then return is set to the variance zone in V DIC display, the compass should which the vehicle is located. to PRESS TO CALIBRATE be calibrated. See “Compass Variance (Zone) COMPASS. Procedure” earlier in this section. Chevrolet Impala Owner Manual - 2011 Black plate (7,1)
Instruments and Controls 5-7
Clock 3. Press the H button again until With Date Display the clock display stops flashing Single CD (MP3) Player Without Date Display to set the currently displayed AM/FM Base Radio with a Single time, or wait five seconds until This radio has a H button for setting CD Player the flashing stops and the the time. current time displayed is To set the time and date: This radio has a H button for setting automatically set. the time. 1. Turn the radio on. To change the time default setting To set the time: from 12 hour to 24 hour, press 2. Press the H button and the HR, H 1. Press the H button until the hour the button until 12H or 24H is MIN, MM, DD, and YYYY (hour, begins flashing on the display. displayed. Once 12H or 24H is minute, month, day, and year) f display. Press H a second time and the displayed, turn the knob to the minutes begin flashing on the desired option to select the setting. 3. Press the pushbutton located display. Press the H button again to apply under any one of the tabs to be the setting, or let the screen changed. 2. To increase or decrease the time out. time, do one of the following while the hours or minutes are flashing:
. Turn the f knob. . Press ¨ SEEK or © SEEK. . Press \ FWD or s REV. Chevrolet Impala Owner Manual - 2011 Black plate (8,1)
5-8 Instruments and Controls
4. To increase the time or date, To change the time default setting Power Outlets do one of the following: from 12 hour to 24 hour or to change the date default setting from The vehicle has three 12‐volt . Press the pushbutton below month/day/year to day/month/year: outlets which can be used to plug the selected tab. in electrical equipment, such as a 1. Press the H button and then the . Turn the f knob clockwise. cell phone or MP3 player. pushbutton located under the On vehicles with a center console, . Press ¨ SEEK. forward arrow tab. The time 12H one outlet is located inside the and 24H, and the date MM/DD/ . Press \ FWD. center floor console and two outlets YYYY (month, day, and year) are located at the front of the 5. To decrease the time or date, and DD/MM/YYYY (day, month, console bin under the instrument do one of the following: and year) displays. panel. 2. Press the pushbutton located . Turn the f knob On vehicles without a center under the desired option. counter‐clockwise. console, two are located under the 3. Press the H or MENU button climate controls and another outlet . Press SEEK. © again to apply the selected for the rear seat passengers is at the rear of the center front seat. . Press s REV. default, or let the screen time out. The date does not automatically display. To see the date press the H button while the radio is on. The date with display times out after a few seconds and goes back to the normal radio and time display. Chevrolet Impala Owner Manual - 2011 Black plate (9,1)
Instruments and Controls 5-9
Remove the cover to access and Certain accessory plugs may not Cigarette Lighter replace when not in use. be compatible with the accessory power outlet and could overload The vehicle may have a cigarette lighter. The cigarette lighter may { WARNING vehicle and adapter fuses. If a problem is experienced, see your be located in the console, if the Power is always supplied to the dealer. vehicle has one; otherwise, it may outlets. Do not leave electrical be located in the center armrest of When adding electrical equipment, the front seat. equipment plugged in when the be sure to follow the proper vehicle is not in use because the installation instructions included Notice: Holding a cigarette lighter vehicle could catch fire and cause with the equipment. See Add-On in while it is heating does not let injury or death. Electrical Equipment on page 9‑48. the lighter back away from the heating element when it is hot. Notice: Hanging heavy Damage from overheating can Notice: Leaving electrical equipment from the power occur to the lighter or heating equipment plugged in for an outlet can cause damage not element, or a fuse could be extended period of time while covered by the vehicle warranty. blown. Do not hold a cigarette the vehicle is off will drain the The power outlets are designed lighter in while it is heating. battery. Always unplug electrical for accessory power plugs only, equipment when not in use and such as cell phone charge cords. To use the lighter, just push it in all do not plug in equipment that the way and let go. When it is ready, exceeds the maximum 20 ampere it will pop back out by itself. rating. Chevrolet Impala Owner Manual - 2011 Black plate (10,1)
5-10 Instruments and Controls
Ashtrays Warning Lights, Gauges can indicate when there could be a problem with a vehicle The vehicle may have an ashtray. Gauges, and function. Often gauges and warning The ashtray may be located in the lights work together to indicate a console, if the vehicle has one; Indicators problem with the vehicle. otherwise, it may be located in the Warning lights and gauges can center armrest of the front seat. When one of the warning lights signal that something is wrong comes on and stays on while Notice: If papers, pins, or other before it becomes serious enough driving, or when one of the gauges flammable items are put in the to cause an expensive repair or shows there may be a problem, ashtray, hot cigarettes or other replacement. Paying attention to check the section that explains what smoking materials could ignite the warning lights and gauges to do. Follow this manual's advice. them and possibly damage the could prevent injury. Waiting to do repairs can be costly vehicle. Never put flammable Warning lights come on when there and even dangerous. items in the ashtray. could be a problem with a vehicle function. Some warning lights come on briefly when the engine is started to indicate they are working. Chevrolet Impala Owner Manual - 2011 Black plate (11,1)
Instruments and Controls 5-11
Instrument Cluster
English Uplevel Shown, Base and Metric Similar Chevrolet Impala Owner Manual - 2011 Black plate (12,1)
5-12 Instruments and Controls
Speedometer If that is not possible, then it will be Fuel Gauge set at zero and a label must be put The speedometer shows the on the driver door to show the old vehicle speed in both kilometers mileage reading of the vehicle when per hour (km/h) and miles per the new odometer was installed. hour (mph). Tachometer Odometer The tachometer displays the The odometer shows how far the engine speed in revolutions vehicle has been driven in either per minute (rpm). miles (used in the United States) or in kilometers (used in Canada). Notice: If the engine is operated with the tachometer in the shaded This vehicle has a tamper-resistant warning area, the vehicle could odometer. If the odometer displays be damaged, and the damages English ERROR, it probably has been would not be covered by the tampered with and the numbers vehicle warranty. Do not operate might not be accurate. the engine with the tachometer If the vehicle needs a new odometer in the shaded warning area. installed, it must be set to the mileage total of the old odometer. Chevrolet Impala Owner Manual - 2011 Black plate (13,1)
Instruments and Controls 5-13
Here are four things that some Engine Coolant owners ask about. None of these show a problem with the fuel gauge: Temperature Gauge . At the gas station, the gas pump shuts off before the gauge reads full. . It takes a little more or less fuel to fill up than the gauge indicated. For example, the gauge may have indicated the tank was half full, but it actually took a little more or less than Metric half the fuel tank's capacity to When the ignition is on, the fuel fill the tank. gauge indicates about how much . The gauge moves a little English fuel is left in the fuel tank. when while turning a corner An arrow on the fuel gauge or speeding up. indicates the side of the vehicle . The gauge does not go back the fuel door is on. to empty when the ignition is turned off. Chevrolet Impala Owner Manual - 2011 Black plate (14,1)
5-14 Instruments and Controls
Safety Belt Reminders Passenger Safety Belt Reminder Light Driver Safety Belt Reminder Light Several seconds after the engine is started, a chime sounds for When the engine is started, a chime several seconds to remind the sounds for several seconds to front passenger to buckle their remind a driver to fasten the safety safety belt. This only occurs if belt, unless the driver safety belt is the passenger airbag is enabled. already buckled. See Passenger Sensing System on page 3‑34 for more information. The passenger safety belt reminder light, located on the instrument Metric panel, comes on and stays on for This gauge shows the engine several seconds and then flashes coolant temperature. If the for several more. gauge pointer moves toward the “H” (United States) or torward The safety belt light comes on and the shaded thermostat (Canada), stays on for several seconds, then it means that the engine coolant flashes for several more. has overheated. If the vehicle has This chime and light are repeated been operating under normal driving if the driver remains unbuckled conditions, pull off the road, stop the and the vehicle is in motion. If the vehicle, and turn off the engine as driver safety belt is already buckled, soon as possible. neither the chime nor the light See Engine Overheating on comes on. page 10‑21 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (15,1)
Instruments and Controls 5-15
Airbag Readiness Light { WARNING The system checks the airbag's electrical system for possible If the airbag readiness light stays malfunctions. If the light stays on after the vehicle is started or on it indicates there is an electrical comes on while driving, it means problem. The system check the airbag system might not be This chime and light are repeated if includes the airbag sensor, the working properly. The airbags in the passenger remains unbuckled pretensioners, the airbag modules, the vehicle might not inflate in a and the vehicle is in motion. the wiring and the crash sensing crash, or they could even inflate If the passenger safety belt is and diagnostic module. For more without a crash. To help avoid buckled, neither the chime nor information on the airbag system, injury, have the vehicle serviced the light comes on. see Airbag System on page 3‑26. right away. The front passenger safety belt reminder light and chime may If there is a problem with the turn on if an object is put on airbag system, an airbag Driver the seat such as a briefcase, Information Center (DIC) message handbag, grocery bag, laptop or can also come on. See Airbag other electronic device. To turn off System Messages on page 5‑36 the reminder light and/or chime, for more information. remove the object from the seat The airbag readiness light flashes or buckle the safety belt. for a few seconds when the engine is started. If the light does not come on then, have it fixed immediately. Chevrolet Impala Owner Manual - 2011 Black plate (16,1)
5-16 Instruments and Controls
Passenger Airbag Status When the vehicle is started, the If, after several seconds, both passenger airbag status indicator status indicator lights remain on, Indicator will light ON and OFF, or the symbol or if there are no lights at all, there The vehicle has the passenger for on and off, for several seconds may be a problem with the lights sensing system. See Passenger as a system check. If you are using or the passenger sensing system. Sensing System on page 3‑34 remote start, if equipped, to start See your dealer for service. for important safety information. the vehicle from a distance, you The instrument panel has a may not see the system check. { WARNING passenger airbag status indicator. Then, after several more seconds, the status indicator will light either If the airbag readiness light ever ON or OFF, or either the on or off comes on and stays on, it means symbol to let you know the status that something may be wrong of the right front passenger frontal with the airbag system. To help airbag. avoid injury to yourself or others, If the word ON or the on symbol is have the vehicle serviced right United States lit on the passenger airbag status away. See Airbag Readiness indicator, it means that the right Light on page 5‑15 for more front passenger frontal airbag is information, including important enabled (may inflate). safety information. If the word OFF or the off symbol is lit on the airbag status indicator, it means that the passenger sensing system has turned off the right front Canada passenger frontal airbag. Chevrolet Impala Owner Manual - 2011 Black plate (17,1)
Instruments and Controls 5-17
Charging System Light The light should go out once Malfunction the engine starts. If it stays on, or comes on while driving, there Indicator Lamp could be a problem with the A computer system called OBD II charging system. A charging system (On-Board Diagnostics-Second message in the Driver Information Generation) monitors operation Center (DIC) can also appear. of the fuel, ignition, and emission See Battery Voltage and Charging control systems. It ensures that Messages on page 5‑30 for more emissions are at acceptable levels This light comes on briefly when information. This light could indicate for the life of the vehicle, helping the ignition key is turned to START, that there are problems with a to produce a cleaner environment. but the engine is not running, as a generator drive belt, or that there check to show it is working. is an electrical problem. Have it If it does not, have the vehicle checked right away. If the vehicle serviced by your dealer. must be driven a short distance with the light on, turn off accessories, such as the radio and air conditioner. This light should come on when the ignition is on, but the engine is not running, as a check to show it is working. If it does not, have the vehicle serviced by your dealer. Chevrolet Impala Owner Manual - 2011 Black plate (18,1)
5-18 Instruments and Controls
If the malfunction indicator lamp Notice: Modifications made to the To prevent more serious damage to comes on and stays on while the engine, transmission, exhaust, the vehicle: engine is running, this indicates intake, or fuel system of the . Reduce vehicle speed. that there is an OBD II problem vehicle or the replacement and service is required. of the original tires with other . Avoid hard accelerations. Malfunctions often are indicated by than those of the same Tire . Avoid steep uphill grades. Performance Criteria (TPC) can the system before any problem is . If towing a trailer, reduce the apparent. Being aware of the light affect the vehicle's emission controls and can cause this amount of cargo being hauled can prevent more serious damage as soon as it is possible. to the vehicle. This system assists light to come on. Modifications the service technician in correctly to these systems could lead If the light continues to flash, when diagnosing any malfunction. to costly repairs not covered it is safe to do so, stop the vehicle. by the vehicle warranty. This Find a safe place to park the Notice: If the vehicle is could also result in a failure vehicle. Turn the vehicle off, wait at continually driven with this to pass a required Emission least 10 seconds, and restart the light on, after a while, the Inspection/Maintenance engine. If the light is still flashing, emission controls might not test. See Accessories and follow the previous steps and see work as well, the vehicle fuel Modifications on page 10‑3. your dealer for service as soon as economy might not be as good, possible. and the engine might not run This light comes on during a as smoothly. This could lead to malfunction in one of two ways: costly repairs that might not be Light Flashing: A misfire condition covered by the vehicle warranty. has been detected. A misfire increases vehicle emissions and could damage the emission control system on the vehicle. Diagnosis and service might be required. Chevrolet Impala Owner Manual - 2011 Black plate (19,1)
Instruments and Controls 5-19
Light On Steady: An emission . Make sure to fuel the vehicle Emissions Inspection and control system malfunction has with quality fuel. Poor fuel quality Maintenance Programs been detected on the vehicle. causes the engine not to run as Diagnosis and service might be efficiently as designed and can Some state/provincial and required. cause: stalling after start-up, local governments may have stalling when the vehicle is programs to inspect the on-vehicle The following may correct an changed into gear, misfiring, emission control equipment. emissions system malfunction: hesitation on acceleration, For the inspection, the emission . Make sure the fuel cap is fully or stumbling on acceleration. system test equipment is connected installed. See Filling the Tank on These conditions might go away to the vehicle’s Data Link page 9‑39. The diagnostic once the engine is warmed up. Connector (DLC). system can determine if the If one or more of these fuel cap has been left off or conditions occurs, change the improperly installed. A loose or fuel brand used. It will require missing fuel cap allows fuel to at least one full tank of the evaporate into the atmosphere. proper fuel to turn the light off. A few driving trips with the cap properly installed should turn the See Recommended Fuel on page 9‑35. light off. The DLC is under the instrument . Make sure the electrical system If none of the above have made panel to the left of the steering is not wet. The system could the light turn off, your dealer can wheel. See your dealer if assistance be wet if the vehicle was driven check the vehicle. The dealer is needed. through a deep puddle of has the proper test equipment water. The condition is usually and diagnostic tools to fix any corrected when the electrical mechanical or electrical problems system dries out. A few driving that might have developed. trips should turn the light off. Chevrolet Impala Owner Manual - 2011 Black plate (20,1)
5-20 Instruments and Controls
The vehicle may not pass Brake System Warning When the ignition is on, the brake inspection if: system warning light also comes Light on when the parking brake is set. . The malfunction indicator lamp is on with the engine running, or if The vehicle brake system The light stays on if the parking the light does not come on when consists of two hydraulic circuits. brake does not fully release. If it the ignition is turned to ON/RUN If one circuit is not working, the stays on after the parking brake is while the engine is off. remaining circuit can still work to fully released, it means the vehicle stop the vehicle. For normal braking has a brake problem. . The critical emission control performance, both circuits need to If the light comes on while driving, systems have not been be working completely diagnosed by pull off the road and stop carefully. the system. This can happen If the warning light comes on, there The pedal might be harder to if the battery has recently is a brake problem. Have the brake push, or the pedal can go closer been replaced or if the battery system inspected right away. to the floor. It may take longer to has run down. The diagnostic stop. If the light is still on, have system evaluates critical the vehicle towed for service. emission control systems during See Towing the Vehicle on normal driving. This can take page 10‑79. several days of routine driving. If this has been done and the vehicle still does not pass the English Metric inspection, your dealer can This light should come on briefly prepare the vehicle for when the engine is started. If it does inspection. not come on then, have it fixed so it will be ready to warn if there is a problem. Chevrolet Impala Owner Manual - 2011 Black plate (21,1)
Instruments and Controls 5-21
If it does not, have the vehicle Electronic Stability { WARNING serviced by your dealer. If the system is working normally the Control (ESC) Indicator The brake system might not be indicator light then goes off. Light working properly if the brake system warning light is on. If the ABS light stays on, turn the Driving with the brake system ignition off. If the light comes on warning light on can lead to a while driving, stop as soon as it is crash. If the light is still on after safely possible and turn the ignition off. Then start the engine again to the vehicle has been pulled off reset the system. If the ABS light the road and carefully stopped, stays on, or comes on again while have the vehicle towed for driving, the vehicle needs service. This light comes on briefly while the service. If the regular brake system warning engine is started. If it does not, have light is not on, the vehicle still has the vehicle serviced by your dealer. brakes, but not antilock brakes. If the system is working normally the Antilock Brake System indicator light will then go off. (ABS) Warning Light If the regular brake system warning light is also on, the vehicle does not This light can come on after have antilock brakes and there is the vehicle is first driven and a problem with the regular brakes. the STABILITRAK NOT READY See Brake System Warning Light on message appears in the Driver page 5‑20. Information Center (DIC). See See Brake System Messages on Electronic Stability Control (ESC) on page 5‑31 for all brake related DIC page 9‑31 for more information. messages. The Antilock Brake System (ABS) light comes on briefly when the engine is started. Chevrolet Impala Owner Manual - 2011 Black plate (22,1)
5-22 Instruments and Controls
If the light stays on, or comes Traction Control System If it stays on or comes on while on while driving a SERVICE driving a SERVICE TRACTION STABILITRAK message appears (TCS) Warning Light CONTROL message appears in in the DIC. This indicates that the Driver Information Center (DIC). there may be a problem with the This indicates that there could be Electronic Stability Control (ESC) a problem with the traction control system and the vehicle may need system and the vehicle may need service. When this warning light is service. When this warning light is on and the SERVICE STABILITRAK on and the SERVICE TRACTION message appears on the DIC, the CONTROL message appears on ESC system does not assist in For vehicles with a Traction Control the DIC, the system does not limit controlling the vehicle. System (TCS) and StabiliTrak® wheel spin. When the system is active, the light warning light, this light comes on If the traction control system is flashes while the system is assisting briefly when the engine is started. manually turned off, this light comes in controlling the vehicle. If it does not, have the vehicle on and the TRACTION CONTROL See Electronic Stability Control serviced by your dealer. If the OFF message appears on the DIC. system is working normally the (ESC) on page 9‑31 and Ride See Traction Control System (TCS) indicator light then goes off. Control System Messages on on page 9‑29 and Ride Control page 5‑35 for more information. When the system is active, the System Messages on page 5‑35 light flashes while the system is for more information. limiting wheel spin or assisting with controlling the vehicle. Chevrolet Impala Owner Manual - 2011 Black plate (23,1)
Instruments and Controls 5-23
Engine Coolant Notice: Driving with the engine Tire Pressure Light coolant temperature warning light Temperature Warning on could cause the vehicle to Light overheat. See Engine Overheating on page 10‑21. The vehicle's engine could be damaged, and it might not be covered by the vehicle warranty. Never drive with the engine coolant temperature warning light on. For vehicles with the Tire Pressure Monitor System (TPMS), this light The engine coolant temperature comes on briefly when the engine This light comes on briefly while warning light comes on when the is started. It provides information starting the vehicle. engine has overheated. about tire pressures and the TPMS. If it does not, have the vehicle If this happens pull over and turn serviced by the dealer. If the system off the engine as soon as possible. is working normally the indicator See Engine Overheating on light goes off. page 10‑21 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (24,1)
5-24 Instruments and Controls
When the Light is On Steady Engine Oil Pressure Light Notice: Lack of proper engine This indicates that one or more oil maintenance can damage the of the tires are significantly engine. The repairs would not be underinflated. covered by the vehicle warranty. Always follow the maintenance A tire pressure message can schedule for changing engine oil. accompany the light. See Tire This light comes on briefly while Messages on page 5‑37 for more information. Stop as soon as starting the engine. If it does not, have the vehicle serviced by your possible, and inflate the tires to { WARNING the pressure value shown on the dealer. If the system is working Tire and Loading Information label. normally, the indicator light then Do not keep driving if the oil goes off. See Tire Pressure on page 10‑49 pressure is low. The engine can for more information. become so hot that it catches fire. If the light comes on and stays on, it Someone could be burned. Check means that oil is not flowing through When the Light Flashes First and the engine properly. The vehicle Then is On Steady the oil as soon as possible and have the vehicle serviced. could be low on oil and it might This indicates that there may be a have some other system problem. problem with the TPMS. The light flashes for about a minute and stays on steady for the remainder of the ignition cycle. This sequence repeats with every ignition cycle. See Tire Pressure Monitor Operation on page 10‑52 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (25,1)
Instruments and Controls 5-25
Security Light Front Fog Lamp Light Cruise Control Light
For information regarding this light The fog lamp lights come on when The cruise control light comes on and the vehicle's security system, the fog lamps are in use. whenever the cruise control is set. see Anti-Theft Alarm System on The lights go out when the fog The light goes out when the cruise page 2‑11. lamps are turned off. See Fog control is turned off. See Cruise Lamps on page 6‑5 for more Control on page 9‑32 for more High-Beam On Light information. information.
This light comes on when the high-beam headlamps are in use. See Headlamp High/Low-Beam Changer on page 6‑3 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (26,1)
5-26 Instruments and Controls
Information Displays position indicator. See Automatic DIC Operation and Displays Transmission on page 9 25 for ‑ The DIC has different displays more information. Driver Information which can be accessed by pressing Center (DIC) If your vehicle has these the DIC buttons located on the features, the DIC also displays instrument panel, to the right of Your vehicle has a Driver the compass direction and the the instrument panel cluster. Information Center (DIC). outside air temperature when viewing the trip and fuel information. DIC Buttons All messages will appear in The compass direction appears the DIC display located below on the top right corner of the the speedometer in the instrument DIC display. The outside air panel cluster. The DIC buttons are temperature automatically appears located on the instrument panel, in the bottom right corner of the to the right of the instrument panel DIC display. If there is a problem cluster. with the system that controls the The DIC comes on when the ignition temperature display, the numbers is on. After a short delay, the DIC will be replaced with dashes. If this will display the information that was occurs, have the vehicle serviced last displayed before the engine by your dealer. was turned off. The DIC also allows some features The DIC displays trip, fuel, and to be customized. See Vehicle The buttons are the trip/fuel, vehicle system information, and Personalization on page 5‑39 warning messages if a system for more information. vehicle information, customization, problem is detected. The bottom and set/reset buttons. The button line of the DIC shows the shift lever functions are detailed in the following pages. Chevrolet Impala Owner Manual - 2011 Black plate (27,1)
Instruments and Controls 5-27
3 (Trip/Fuel): Press this Trip/Fuel Menu Items The trip odometer has a feature called the retro-active reset. This button to display the odometer, 3 (Trip/Fuel): Press this button can be used to set the trip odometer trip odometers, fuel range, average to scroll through the following menu to the number of miles (kilometers) economy, instantaneous economy, items: Active Fuel Management™ indicator driven since the ignition was last on vehicles with this feature, and Odometer turned on. This can be used if the trip odometer is not reset at the average speed. Press the trip/fuel button until beginning of the trip. T (Vehicle Information): Press ODOMETER displays. This display this button to display the oil life, shows the distance the vehicle has To use the retro-active reset feature, units, tire pressure readings, been driven in either miles (mi) or press and hold the set/reset button and compass zone and compass kilometers (km). for at least four seconds. The trip odometer will display the number calibration on vehicles with this Trip A and Trip B feature. of miles (mi) or kilometers (km) U Press the trip/fuel button until driven since the ignition was last (Customization): Press TRIPA or TRIP B displays. turned on and the vehicle was this button to customize the This display shows the current moving. Once the vehicle begins feature settings on your vehicle. distance traveled in either miles (mi) moving, the trip odometer will See Vehicle Personalization on or kilometers (km) since the last accumulate mileage. For example, page 5‑39 for more information. reset for each trip odometer. if the vehicle was driven 8 km V (Set/Reset): Press this button to Both trip odometers can be (5 miles) before it is started again, set or reset certain functions and to used at the same time. and then the retro-active reset feature is activated, the display turn off or acknowledge messages Each trip odometer can be reset will show 8 km (5 miles). As the on the DIC. to zero separately by pressing the vehicle begins moving, the display set/reset button while the desired will then increase to 8.2 km trip odometer is displayed. (5.1 miles), 8.4 km (5.2 miles), etc. Chevrolet Impala Owner Manual - 2011 Black plate (28,1)
5-28 Instruments and Controls
If the retro-active reset feature is number may change even though Instantaneous Economy activated after the vehicle is started, the same amount of fuel is in the Press the trip/fuel button until INST but before it begins moving, the fuel tank. This is because different ECONOMY displays. This display display will show the number of driving conditions produce different shows the current fuel economy at a miles (mi) or kilometers (km) that fuel economies. Generally, freeway particular moment and will change were driven during the last ignition driving produces better fuel frequently as driving conditions cycle. economy than city driving. change. This display shows the Fuel Range If your vehicle is low on fuel, instantaneous fuel economy in the FUEL LEVEL LOW message miles per gallon (mpg) or liters per Press the trip/fuel button until displays. See Fuel System 100 kilometers (L/100 km). Unlike FUEL RANGE displays. This Messages on page 5‑34 for average economy, this screen display shows the approximate more information. cannot be reset. number of remaining miles (mi) or kilometers (km) the vehicle can Average Economy Average Speed be driven without refueling. Press the trip/fuel button until Press the trip/fuel button until The fuel range estimate is based AVG ECONOMY displays. This AVERAGE SPEED displays. on an average of the vehicle's fuel display shows the approximate This display shows the average economy over recent driving history average miles per gallon (mpg) or speed of the vehicle in miles and the amount of fuel remaining liters per 100 kilometers (L/100 km). per hour (mph) or kilometers in the fuel tank. This estimate will This number is calculated based per hour (km/h). This average is change if driving conditions change. on the number of mpg (L/100 km) calculated based on the various For example, if driving in traffic and recorded since the last time this vehicle speeds recorded since the making frequent stops, this display menu item was reset. To reset this last reset of this value. To reset the may read one number, but if the display to zero, press and hold the value, press and hold the set/reset vehicle is driven on a freeway, the set/reset button. button. The display will return to zero. Chevrolet Impala Owner Manual - 2011 Black plate (29,1)
Instruments and Controls 5-29
Blank Display When the remaining oil life is Units This display shows no information. low, the CHANGE ENGINE OIL Press the vehicle information SOON message will appear button until UNITS displays. Vehicle Information Menu on the display. See Engine This display allows you to select Items Oil Messages on page 5‑33. between English or Metric units of T You should change the oil as measurement. Once in this display, (Vehicle Information): Press soon as possible. See Engine this button to scroll through the press the set/reset button to select Oil on page 10‑7. In addition following menu items: between ENGLISH or METRIC to the engine oil life system units. Oil Life monitoring the oil life, additional maintenance is recommended Tire Pressure Press the vehicle information in the Maintenance Schedule On vehicles with the Tire Pressure button until OIL LIFE REMAINING in this manual. See Scheduled displays. This display shows an Monitor System (TPMS), the Maintenance on page 11‑2 for pressure for each tire can be viewed estimate of the oil's remaining more information. useful life. If you see 99% OIL LIFE in the DIC. The tire pressure will be REMAINING on the display, that Remember, you must reset the shown in either pounds per square means 99% of the current oil life OIL LIFE yourself after each oil inch (psi) or kilopascals (kPa). Press remains. The engine oil life system change. It will not reset itself. Also, the vehicle information button until will alert you to change the oil on be careful not to reset the OIL LIFE the DIC displays FRONT TIRES a schedule consistent with your accidentally at any time other than PSI (kPa) LEFT ## RIGHT ##. Press driving conditions. when the oil has just been changed. the vehicle information button again It cannot be reset accurately until until the DIC displays REAR TIRES the next oil change. To reset the PSI (kPa) LEFT ## RIGHT ##. engine oil life system, see Engine Oil Life System on page 10‑11. Chevrolet Impala Owner Manual - 2011 Black plate (30,1)
5-30 Instruments and Controls
If a low tire pressure condition Vehicle Messages Battery Voltage and is detected by the system while driving, a message advising you to Messages are displayed on the DIC Charging Messages add air to a specific tire will appear to notify the driver that the status of BATTERY SAVER ACTIVE in the display. See Tire Pressure on the vehicle has changed and that page 10‑49 and Tire Messages on some action may be needed by This message displays when page 5‑37 for more information. the driver to correct the condition. the system detects that the Multiple messages may appear one battery voltage is dropping beyond If the tire pressure display shows after another. Some messages may a reasonable level. The battery dashes instead of a value, there not require immediate action, but saver system starts reducing may be a problem with your vehicle. you can press the set/reset button certain features of the vehicle that If this consistently occurs, see your to acknowledge that you received you may be able to notice. At the dealer for service. the message and clear it from the point that the features are disabled, Change Compass Zone DIC display. Pressing any of the this message is displayed. It means DIC buttons also acknowledges that the vehicle is trying to save the Your vehicle may have this feature. and clears any messages. Some charge in the battery. To change the compass zone messages cannot be cleared from through the DIC, see Compass on Turn off all unnecessary the DIC display because they are page 5‑5. accessories to allow the battery more urgent. These messages to recharge. Calibrate Compass require action before they can be cleared. You should take any The normal battery voltage range is Your vehicle may have this feature. messages that appear on the 11.5 to 15.5 volts. The compass can be manually display seriously and remember calibrated. To calibrate the compass that clearing the messages will only through the DIC, see Compass on make the messages disappear, not page 5 5. ‑ correct the problem. The following Blank Display are the possible messages that can be displayed and some information This display shows no information. about them. Chevrolet Impala Owner Manual - 2011 Black plate (31,1)
Instruments and Controls 5-31
SERVICE BATTERY Door Ajar Messages PASSENGER DOOR OPEN CHARGING SYSTEM DRIVER DOOR OPEN This message displays when the This message displays when there front passenger door is not closed is a problem with the generator and This message displays when the properly. Make sure that the door battery charging systems. Driving driver door is not closed properly. is closed completely. with this problem could drain the Make sure that the door is closed battery. Turn off all unnecessary completely. RIGHT REAR DOOR OPEN accessories. Stop and turn off the HOOD OPEN This message displays when the vehicle as soon as it is safe to passenger side rear door is not do so. Have the electrical system If your vehicle has the remote start closed properly. Make sure that checked by your dealer immediately. feature, this message displays when the door is closed completely. the hood is not closed properly. Brake System Messages Make sure that the hood is closed TRUNK OPEN completely. See Hood on page 10‑5. This message displays when the SERVICE BRAKE SYSTEM LEFT REAR DOOR OPEN trunk is not closed completely. This message displays when Make sure that the trunk is closed service is required on the brake This message displays when the completely. See Trunk on system. Have the brake system driver side rear door is not closed page 2‑10. serviced by your dealer as soon as properly. Make sure that the door possible. The brake system warning is closed completely. light also appears on the instrument panel cluster when this message appears on the DIC. See Brake System Warning Light on page 5‑20. Chevrolet Impala Owner Manual - 2011 Black plate (32,1)
5-32 Instruments and Controls
Engine Cooling System ENGINE OVERHEATED IDLE ENGINE OVERHEATED STOP Messages ENGINE ENGINE Notice: If you drive your Notice: If you drive the vehicle ENGINE HOT A/C vehicle while the engine is while the engine is overheating, (Air Conditioning) OFF overheating, severe engine severe engine damage may This message displays when damage may occur. If an occur. If an overheat warning the engine coolant becomes overheat warning appears appears on the instrument panel hotter than the normal operating on the instrument panel cluster cluster and/or DIC, stop the temperature. To avoid added strain and/or DIC, stop the vehicle vehicle as soon as possible. on a hot engine, the air conditioning as soon as possible. Do not See Engine Overheating on compressor is automatically turned increase the engine speed page 10‑21 for more information. off. When the coolant temperature above normal idling speed. This message displays along with a returns to normal, the A/C operation See Engine Overheating on continuous chime when the engine automatically resumes. You can page 10‑21 for more information. has overheated. Stop and turn the continue to drive your vehicle. This message displays when the engine off immediately to avoid If this message continues to appear, engine coolant temperature is too severe engine damage. See Engine have the system repaired by your hot. Stop and allow the vehicle to Overheating on page 10‑21. dealer as soon as possible to idle until it cools down. avoid compressor damage. Chevrolet Impala Owner Manual - 2011 Black plate (33,1)
Instruments and Controls 5-33
SERVICE A/C menu. See “Oil Life” under Driver Stop the vehicle immediately, (Air Conditioning) SYSTEM Information Center (DIC) on as engine damage can result page 5‑26 and Engine Oil Life from driving a vehicle with low oil This message displays when System on page 10‑11. pressure. Have the vehicle serviced the electronic sensors that control by your dealer as soon as possible the air conditioning and heating OIL PRESSURE LOW STOP when this message is displayed. systems are no longer working. ENGINE Have the climate control system serviced by your dealer if you Notice: If you drive the vehicle Engine Power Messages while the engine oil pressure notice a drop in heating and air ENGINE POWER IS REDUCED conditioning efficiency. is low, severe engine damage may occur. If a low oil pressure This message displays when the Engine Oil Messages warning appears on the Driver vehicle's engine power is reduced. Information Center (DIC), stop Reduced engine power can affect CHANGE ENGINE OIL SOON the vehicle as soon as possible. the vehicle's ability to accelerate. Do not drive the vehicle until the If this message is on, but there This message displays when cause of the low oil pressure is is no reduction in performance, service is required for the vehicle. corrected. See Engine Oil on proceed to your destination. See your dealer. See Engine page 10‑7 for more information. The performance may be reduced Oil on page 10‑7 and Scheduled This message displays when the the next time the vehicle is driven. Maintenance on page 11‑2 for The vehicle may be driven at a more information. vehicle's engine oil pressure is low. The oil pressure light also appears reduced speed while this message Acknowledging the CHANGE on the instrument panel cluster. is on, but acceleration and speed ENGINE OIL SOON message will See Engine Oil Pressure Light on may be reduced. Anytime this not reset the OIL LIFE REMAINING. page 5‑24. message stays on, the vehicle That must be done at the OIL LIFE should be taken to your dealer screen under the vehicle information for service as soon as possible. Chevrolet Impala Owner Manual - 2011 Black plate (34,1)
5-34 Instruments and Controls
Fuel System Messages Key and Lock Messages AUTOMATIC LIGHT CONTROL ON FUEL LEVEL LOW REPLACE BATTERY IN REMOTE KEY This message displays when the This message displays when your automatic headlamps are turned vehicle is low on fuel. Refill the fuel This message displays when the on. See Exterior Lamp Controls on tank as soon as possible. See Fuel battery in the Remote Keyless page 6‑1 for more information. Gauge on page 5‑12 and Filling Entry (RKE) transmitter needs to the Tank on page 9‑39 for more be replaced. To replace the battery, TURN SIGNAL ON information. see “Battery Replacement” under This message displays as a Remote Keyless Entry (RKE) TIGHTEN GAS CAP reminder to turn off the turn signal System Operation on page 2‑3. if you drive your vehicle for more This message may be displayed than about 1.2 km (0.75 mile) with if the gas cap is not on, or is not Lamp Messages a turn signal on. See Turn and fully tightened. Check the gas Lane-Change Signals on page 6‑4. cap to ensure that it is on properly. AUTOMATIC LIGHT See Filling the Tank on page 9‑39 CONTROL OFF This message displays and a chime for more information. sounds only when the ignition is in This message displays when the ON/RUN. The message will not automatic headlamps are turned disappear until the turn signal is off. See Exterior Lamp Controls on manually turned off, or a turn is page 6‑1 for more information. completed. Chevrolet Impala Owner Manual - 2011 Black plate (35,1)
Instruments and Controls 5-35
Ride Control System SERVICE TRACTION TRACTION CONTROL OFF Messages CONTROL If your vehicle has the Traction If your vehicle has the Traction Control System (TCS), this SERVICE STABILITRAK Control System (TCS), this message message displays when the TCS If your vehicle has Electronic displays when the system is not turns off. See Traction Control Stability Control (ESC), this functioning properly. A warning System (TCS) on page 9‑29 for message displays if there has light also appears on the instrument more information. been a problem detected with ESC. panel cluster. See Traction Control This message may display when The ESC/TCS light also appears System (TCS) Warning Light on the ignition is in ON/RUN and on the instrument panel cluster. page 5‑22. See Traction Control disappears after 10 seconds, See Electronic Stability Control System (TCS) on page 9‑29 for unless it is acknowledged or (ESC) on page 9‑31 for more more information. Have the TCS an urgent warning appears. information. serviced by your dealer as soon as possible. Any of the following conditions may If this message turns on while you cause the TCS to turn off: are driving, pull off the road as STABILITRAK NOT READY soon as possible and stop carefully. . The TCS is turned off by Try resetting the system by turning If your vehicle has Electronic pressing the traction control the ignition off and then back on. Stability Control (ESC), this button. See Traction Control If this message still stays on or message may display and the System (TCS) on page 9‑29 turns back on again while you are ESC/TCS light on the instrument for more information. panel cluster may be on after first driving, your vehicle needs service. . The battery is low. Have the system inspected by your driving the vehicle and exceeding . There is a TCS failure. dealer as soon as possible. 30 km/h (19 mph) for 30 seconds. The ESC system is not functional See your dealer for service. until the light has turned off. See Electronic Stability Control (ESC) on page 9‑31 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (36,1)
5-36 Instruments and Controls
TRACTION CONTROL ON Anti-Theft Alarm System Service Vehicle Messages If your vehicle has the Traction Messages ERROR Control System (TCS), this message displays when the TCS is turned on. SERVICE THEFT SYSTEM This message displays while See Traction Control System (TCS) This message displays when there viewing the odometer or trip on page 9‑29 for more information. is a problem with the theft-deterrent odometers if there is a problem system programmed in the key. with the instrument panel cluster. Airbag System Messages A fault has been detected in the See your dealer for service. system which means that the SERVICE POWER STEERING SERVICE AIR BAG system is disabled and it is not This message displays when there protecting the vehicle. The vehicle This message displays when is a problem with the airbag system. usually restarts; however, you may a problem is detected with the Have your vehicle serviced by your want to take the vehicle to your power steering system. When this dealer immediately. See Airbag dealer before turning off the engine. message is displayed, you may Readiness Light on page 5‑15 See Immobilizer Operation on notice that the effort required to for more information. page 2‑12 for more information. steer the vehicle increases or feels heavier, but you will still be able to THEFT ATTEMPTED steer the vehicle. Have your vehicle This message displays if the serviced by your dealer immediately. content theft-deterrent system has detected a break-in attempt while you were away from your vehicle. See Anti-Theft Alarm System on page 2‑11 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (37,1)
Instruments and Controls 5-37
SERVICE VEHICLE SOON Tire Messages TIRE LEARNING ACTIVE This message displays when a SERVICE TIRE MONITOR On vehicles with the Tire Pressure non-emissions related malfunction SYSTEM Monitor System (TPMS), this occurs. Have the vehicle serviced message displays when the TPMS by your dealer as soon as possible. On vehicles with the Tire Pressure is re-learning the tire positions on Monitor System (TPMS), this your vehicle. The tire positions must STARTING DISABLED message displays if a part on be re-learned after rotating the tires SERVICE THROTTLE the TPMS is not working properly. or after replacing a tire or sensor. This message displays if the starting The tire pressure light also flashes See Tire Inspection on page 10‑56, of the engine is disabled due to the and then remains on during the Tire Rotation on page 10‑56, electronic throttle control system. same ignition cycle. See Tire Tire Pressure Monitor System on Have your vehicle serviced by your Pressure Light on page 5‑23. page 10‑51, and Tire Pressure on dealer immediately. Several conditions may cause page 10‑49 for more information. this message to appear. See Tire This message only appears while Pressure Monitor Operation on the ignition is in ON/RUN, and will page 10‑52 for more information. not disappear until the problem is If the warning comes on and stays resolved. on, there may be a problem with This message cannot be the TPMS. See your dealer. acknowledged. Chevrolet Impala Owner Manual - 2011 Black plate (38,1)
5-38 Instruments and Controls
TIRE LOW ADD AIR TO TIRE label. See Tires on page 10‑42, Vehicle Reminder Vehicle Load Limits on page 9 12, On vehicles with the Tire Pressure ‑ and Tire Pressure on page 10 49. Messages Monitor System (TPMS), this ‑ The DIC also shows the tire message displays when the ICE POSSIBLE DRIVE pressure values. See Driver pressure in one or more of the WITH CARE Information Center (DIC) on vehicle's tires is low. This message page 5‑26. This message displays when also displays LEFT FRT (left front), the outside air temperature is RIGHT FRT (right front), LEFT RR Transmission Messages cold enough to create icy road (left rear), or RIGHT RR (right rear) conditions. Adjust your driving to indicate the location of the low SERVICE TRANSMISSION accordingly. tire. The low tire pressure warning light will also come on. See Tire This message displays when there Washer Fluid Messages Pressure Light on page 5‑23. is a problem with the transmission. You can receive more than one See your dealer for service. WASHER FLUID LOW ADD tire pressure message at a time. TRANSMISSION HOT IDLE FLUID To read the other messages that ENGINE may have been sent at the same This message displays when the time, press the set/reset button. This message displays when the windshield washer fluid is low. If a tire pressure message appears transmission fluid in your vehicle is Fill the windshield washer reservoir on the DIC, stop as soon as you too hot. Stop the vehicle and allow as soon as possible. See Engine can. Have the tire pressures it to idle until it cools down. If the Compartment Overview on checked and set to those shown warning message continues to page 10‑6 for the location of the on the Tire and Loading Information display, have the vehicle serviced windshield washer reservoir. Also, by your dealer as soon as possible. see Washer Fluid on page 10‑25 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (39,1)
Instruments and Controls 5-39
Vehicle To change customization Feature Settings Menu Items preferences, use the following The following are customization Personalization procedure. features that allow you to program Your vehicle has customization Entering the Feature settings to the vehicle: capabilities that allow you to Settings Menu program certain features to one DISPLAY IN ENGLISH preferred setting. Customization 1. Turn the ignition on and place This feature will only display if a features can only be programmed the vehicle in P (Park). language other than English has to one setting on the vehicle and To avoid excessive drain on the been set. This feature allows you to cannot be programmed to a battery, it is recommended that change the language in which the preferred setting for two different the headlamps are turned off. DIC messages appear to English. drivers. 2. Press the customization Press the customization button until All of the customization options may button to enter the feature the PRESS V TO DISPLAY IN not be available on your vehicle. settings menu. ENGLISH screen appears on the Only the options available will be DIC display. Press the set/reset displayed on the DIC. If the menu is not available, FEATURE SETTINGS button once to display all DIC The default settings for the AVAILABLE IN PARK will messages in English. customization features were set display. Before entering the when your vehicle left the factory, menu, make sure the vehicle but may have been changed from is in P (Park). their default state since then. The customization preferences are automatically recalled. Chevrolet Impala Owner Manual - 2011 Black plate (40,1)
5-40 Instruments and Controls
DISPLAY LANGUAGE AUTO DOOR UNLOCK DRIVER AT KEY OUT: Only the This feature allows you to select This feature allows you to driver door will unlock when the key the language in which the DIC select whether or not to turn is taken out of the ignition. messages will appear. off the automatic door unlocking DRIVER IN PARK: Only the driver Press the customization button until feature. It also allows you to door will unlock when the vehicle is the DISPLAY LANGUAGE screen select which doors and when shifted into P (Park). appears on the DIC display. Press the doors will automatically unlock. ALL AT KEY OUT: All of the doors the set/reset button once to access See “Programmable Automatic will unlock when the key is taken the settings for this feature. Then Door Unlock” under Automatic out of the ignition. press the customization button to Door Locks on page 2‑8 for more information. ALL IN PARK (default): All of the scroll through the following settings: doors will unlock when the vehicle is ENGLISH (default): All messages Press the customization button until shifted into P (Park). will appear in English. AUTO DOOR UNLOCK appears on the DIC display. Press the set/reset NO CHANGE: No change will be FRANCAIS: All messages will button once to access the settings made to this feature. The current appear in French. for this feature. Then press the setting will remain. ESPANOL: All messages will customization button to scroll To select a setting, press the appear in Spanish. through the following settings: set/reset button while the desired NO CHANGE: No change will be OFF: None of the doors will setting is displayed on the DIC. made to this feature. The current automatically unlock. setting will remain. To select a setting, press the set/reset button while the desired setting is displayed on the DIC. Chevrolet Impala Owner Manual - 2011 Black plate (41,1)
Instruments and Controls 5-41
REMOTE DOOR LOCK LIGHTS ONLY: The exterior lamps REMOTE DOOR UNLOCK This feature allows you to select the will flash when you press the lock This feature allows you to select the type of feedback you will receive button on the RKE transmitter. type of feedback you will receive when locking the vehicle with the HORN ONLY: The horn will sound when unlocking the vehicle with Remote Keyless Entry (RKE) on the second press of the lock the Remote Keyless Entry (RKE) transmitter. You will not receive button on the RKE transmitter. transmitter. You will not receive feedback when locking the vehicle HORN & LIGHTS ON (default): feedback when unlocking the with the RKE transmitter if any of The exterior lamps will flash when vehicle with the RKE transmitter if the doors are open. See Remote you press the lock button on the the doors are open. See Remote Keyless Entry (RKE) System RKE transmitter, and the horn will Keyless Entry (RKE) System Operation on page 2‑3 for more sound when the lock button is Operation on page 2‑3 for more information. pressed again within five seconds information. Press the customization button until of the previous command. Press the customization button REMOTE DOOR LOCK appears on NO CHANGE: No change will be until REMOTE DOOR UNLOCK the DIC display. Press the set/reset made to this feature. The current appears on the DIC display. Press button once to access the settings setting will remain. the set/reset button once to access for this feature. Then press the the settings for this feature. Then customization button to scroll To select a setting, press the press the customization button to through the following settings: set/reset button while the desired scroll through the following settings: setting is displayed on the DIC. HORN & LIGHTS OFF: There will LIGHTS OFF: The exterior lamps be no feedback when you press the will not flash when you press lock button on the RKE transmitter. the unlock button on the RKE transmitter. Chevrolet Impala Owner Manual - 2011 Black plate (42,1)
5-42 Instruments and Controls
LIGHTS ON (default): The exterior Press the customization button APPROACH LIGHTING lamps will flash when you press until EXIT LIGHTING appears on This feature allows you to select the unlock button on the RKE the DIC display. Press the set/reset whether or not to have the exterior transmitter. button once to access the settings lights turn on briefly during low NO CHANGE: No change will be for this feature. Then press the light periods after unlocking the made to this feature. The current customization button to scroll vehicle using the Remote Keyless setting will remain. through the following settings: Entry (RKE) transmitter. To select a setting, press the OFF: The exterior lamps will not Press the customization button until set/reset button while the desired turn on. APPROACH LIGHTING appears on setting is displayed on the DIC. 30 SECONDS (default): The the DIC display. Press the set/reset exterior lamps will stay on for button once to access the settings EXIT LIGHTING 30 seconds. for this feature. Then press the This feature allows you to select 1 MINUTE: The exterior lamps will customization button to scroll the amount of time you want stay on for one minute. through the following settings: the exterior lamps to remain on OFF: The exterior lights will not when it is dark enough outside. 2 MINUTES: The exterior lamps will stay on for two minutes. turn on when you unlock the vehicle This happens after the key is with the RKE transmitter. turned from ON/RUN to LOCK/OFF. NO CHANGE: No change will be made to this feature. The current ON (default): If it is dark enough setting will remain. outside, the exterior lights will turn on briefly when you unlock the To select a setting, press the vehicle with the RKE transmitter. set/reset button while the desired setting is displayed on the DIC. Chevrolet Impala Owner Manual - 2011 Black plate (43,1)
Instruments and Controls 5-43
The lights will remain on for LOUD: The chime volume will be Press the customization button until 20 seconds or until the lock button set to a loud level. REMOTE START appears on the on the RKE transmitter is pressed, NO CHANGE: No change will be DIC display. Press the set/reset or the vehicle is no longer off. made to this feature. The current button once to access the settings See Remote Keyless Entry (RKE) setting will remain. for this feature. Then press the System Operation on page 2‑3 customization button to scroll for more information. There is no default for chime through the following settings: volume. The volume will stay NO CHANGE : No change will be at the last known setting. OFF: The remote start feature will made to this feature. The current be disabled. setting will remain. To select a setting, press the set/reset button while the desired ON (default): The remote start To select a setting, press the setting is displayed on the DIC. feature will be enabled. set/reset button while the desired NO CHANGE: No change will be setting is displayed on the DIC. REMOTE START made to this feature. The current CHIME VOLUME If your vehicle has this feature, it setting will remain. allows you to turn the remote start To select a setting, press the This feature allows you to select the off or on. The remote start feature volume level of the chime. set/reset button while the desired allows you to start the engine from setting is displayed on the DIC. Press the customization button until outside of the vehicle using the CHIME VOLUME appears on the Remote Keyless Entry (RKE) DIC display. Press the set/reset transmitter. See Remote Vehicle button once to access the settings Start on page 2‑5 for more for this feature. Then press the information. customization button to scroll through the following settings: NORMAL: The chime volume will be set to a normal level. Chevrolet Impala Owner Manual - 2011 Black plate (44,1)
5-44 Instruments and Controls
FACTORY SETTINGS EXIT FEATURE SETTINGS Exiting the Feature This feature allows you to set all of This feature allows you to exit the Settings Menu the customization features back to FEATURE SETTINGS menu. The feature settings menu will be their factory default settings. Press the customization button exited when any of the following Press the customization button until until FEATURE SETTINGS occurs: FACTORY SETTINGS appears on PRESS V TO EXIT appears in the . The vehicle is shifted out of the DIC display. Press the set/reset DIC display. Press the set/reset P (Park). button once to access the settings button once to exit the menu. for this feature. Then press the . The vehicle is no longer in customization button to scroll If you do not exit, pressing the ON/RUN. through the following settings: customization button again will . The trip/fuel or vehicle return you to the beginning of information DIC buttons RESTORE ALL (default): The the FEATURE SETTINGS menu. customization features will be set are pressed. to their factory default settings. . The end of the feature settings DO NOT RESTORE: The menu is reached and exited. customization features will not be . A 40-second time period has set to their factory default settings. elapsed with no selection made. To select a setting, press the set/reset button while the desired setting is displayed on the DIC. Chevrolet Impala Owner Manual - 2011 Black plate (45,1)
Instruments and Controls 5-45
Universal Remote This system provides a way Be sure to keep the original to replace up to three remote remote control transmitter for System control transmitters used to use in other vehicles, as well as activate devices such as garage for future programming. Only the See Radio Frequency door openers, security systems, original remote control transmitter Statement on page 13 17 for ‑ and home automation devices. is needed for Fixed Code information regarding Part 15 programming. The programmed of the Federal Communications Do not use this system with any buttons should be erased when the Commission (FCC) rules and garage door opener that does not vehicle is sold or the lease ends. Industry Canada Standards have the stop and reverse feature. See Erasing Universal Home RSS-210/220/310. This includes any garage door “ opener model manufactured Remote Buttons” in this section. Universal Remote System before April 1, 1982. Park the vehicle outside of the Programming Read the instructions completely garage when programming a garage before attempting to program the door. Be sure that people and transmitter. Because of the steps objects are clear of the garage door involved, it may be helpful to have or gate that is being programmed. another person available to assist in programming the transmitter.
This vehicle may have the Universal Home Remote System. Chevrolet Impala Owner Manual - 2011 Black plate (46,1)
5-46 Instruments and Controls
Programming Universal Home Remote — Rolling Code For questions or help programming the Universal Home Remote System, call 1-866-572-2728 or go to www.learcar2u.com. Most garage door openers sold after 1996 are Rolling Code units. Programming a garage door opener 2. In the garage, locate the involves time-sensitive actions, so garage door opener receiver read the entire procedure before (motor-head unit). Locate starting. Otherwise, the device will To program up to three devices: the “Learn” or “Smart” button. time out and the procedure will have It can usually be found where 1. From inside the vehicle, to be repeated. the hanging antenna wire is press the two outside buttons attached to the motor-head at the same time for one to unit and may be a colored two seconds, and immediately button. Press this button. release them. After pressing this button, complete the following steps in less than 30 seconds. Chevrolet Impala Owner Manual - 2011 Black plate (47,1)
Instruments and Controls 5-47
3. Immediately return to the To program another Rolling Code Programming Universal Home vehicle. Press and hold the device such as an additional garage Remote — Fixed Code Universal Home Remote button door opener, a security device, that will be used to control the or home automation device, repeat For questions or help programming garage door until the garage Steps 1 through 5, choosing a the Universal Home Remote door moves. The indicator different function button in Step 3 System, call 1-866-572-2728 light, above the selected button, than what was used for the garage or go to www.learcar2u.com. should slowly blink. This button door opener. Most garage door openers sold may need to be held for up to If these instructions do not work, before 1996 are Fixed Code units. 20 seconds. the garage door opener is probably Programming a garage door opener 4. Immediately, within one second, a Fixed Code unit. Follow the involves time-sensitive actions, so release the button when Programming instructions that read the entire procedure before the garage door moves. follow for a Fixed Code garage starting. Otherwise, the device will The indicator light will blink door opener. time out and the procedure will have rapidly until programming is to be repeated. complete. 5. Press and release the same button again. The garage door should move, confirming that programming is successful and complete. Chevrolet Impala Owner Manual - 2011 Black plate (48,1)
5-48 Instruments and Controls
return to the previous section for Programming Universal Home Remote – Rolling Code. Your hand-held transmitter can have between 8 to 12 dip switches depending on the brand of transmitter. Example of Eight Dip Switches The garage door opener receiver with Two Positions (motor head unit) could also have a row of dip switches that can be used when programming the Universal To program up to three devices: Home Remote. If the total 1. To verify that the garage door number of switches on the opener is a Fixed Code unit, motor head and hand-held Example of Eight Dip Switches remove the battery cover on transmitter is different, or if the with Three Positions the hand held transmitter dip switch settings are different, supplied by the manufacturer use the dip switch settings on The panel of switches might not of the garage door opener the motor head unit to program appear exactly as they do in motor. If there are a row of dip the Universal Home Remote. the examples above, but they switches similar to the graphic The motor head dip switch should be similar. above, the garage door opener settings can also be used is a Fixed Code unit. If you do when the original hand held not see a row of dip switches, transmitter is not available. Chevrolet Impala Owner Manual - 2011 Black plate (49,1)
Instruments and Controls 5-49
The switch positions on the . If a switch is set between hand-held transmitter could be the up and down position, labeled, as follows: write “Middle.” . A switch in the up position The switch settings written could be labeled as “Up,” down in Step 2 will now “+,” or “On.” become the button strokes to be entered into the . A switch in the down Universal Home Remote in position could be labeled Step 4. Be sure to enter the as “Down,”“−,” or “Off.” switch settings written down . A switch in the middle in Step 2, in order from left position could be labeled as to right, into the Universal “Middle,”“0,” or “Neutral.” Home Remote, when A. Left Button completing Step 4. 2. Write down the 8 to 12 switch ("Up," "+," or "On.") settings from left to right as 3. From inside your vehicle, first B. Middle Button follows: firmly press all three buttons ("Middle," "0," or "Neutral.") at the same time for about . When a switch is in the up C. Right Button three seconds. Release position, write Left. ("Down," "-," or "Off.") “ ” the buttons to put the . When a switch is in the Universal Home Remote down position, write “Right.” into programming mode. Chevrolet Impala Owner Manual - 2011 Black plate (50,1)
5-50 Instruments and Controls
4. The indicator lights will blink 5. After entering all of the switch 8. Press and release the same slowly. Enter each switch positions, again, firmly press and button again. The garage door setting from Step 2 into your release all three buttons at the should move, confirming that vehicle's Universal Home same time. The indicator lights programming is successful and Remote. You will have two and will turn on. complete. one-half minutes to complete 6. Press and hold the button To program another Fixed Code Step 4. Now press one button on that will be used to control device such as an additional garage the Universal Home Remote for the garage door until the garage door opener, a security device, each switch setting as follows: door moves. The indicator or home automation device, repeat . If you wrote “Left,” press light above the selected button Steps 1 through 8, choosing a the left button in the should slowly blink. This button different button in Step 6 than what vehicle. may need to be held for up to was used for the garage door 55 seconds. opener. . If you wrote “Right,” press the right button in the 7. Immediately release the button vehicle. when the garage door moves. The indicator light will blink . If you wrote “Middle,” press the middle button in the rapidly until programming is vehicle. complete. Chevrolet Impala Owner Manual - 2011 Black plate (51,1)
Instruments and Controls 5-51
Universal Remote System Erasing Universal Home Operation Remote Buttons Press and hold the appropriate The programmed buttons should be button for at least half of a second. erased when the vehicle is sold or The indicator light will come on the lease ends. while the signal is being transmitted. To erase either Rolling Code or Fixed Code on the Universal Home Reprogramming Universal Remote device: Home Remote Buttons 1. Press and hold the 2 outside Any of the three buttons can be buttons at the same time for reprogrammed by repeating the approximately 20 seconds, instructions. until the indicator lights, located directly above the buttons, begin to blink rapidly. 2. Once the indicator lights begin to blink, release both buttons. The codes from all buttons will be erased. For help or information on the Universal Home Remote System, call the customer assistance phone number under Customer Assistance Offices on page 13‑3. Chevrolet Impala Owner Manual - 2011 Black plate (52,1)
5-52 Instruments and Controls
2 NOTES Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Lighting 6-1
Interior Lighting Exterior Lighting Lighting Instrument Panel Illumination Control ...... 6-5 Exterior Lamp Controls Exterior Lighting Courtesy Lamps ...... 6-5 Dome Lamps ...... 6-6 Exterior Lamp Controls ...... 6-1 Reading Lamps ...... 6-6 Headlamp High/Low-Beam Changer ...... 6-3 Lighting Features Flash-to-Pass ...... 6-3 Entry Lighting ...... 6-6 Daytime Running Lamps Delayed Entry Lighting ...... 6-7 (DRL)/Automatic Headlamp Delayed Exit Lighting ...... 6-7 System ...... 6-3 Parade Dimming ...... 6-7 Hazard Warning Flashers . . . . . 6-4 Battery Load Management . . . . 6-7 Turn and Lane-Change Battery Power Protection ...... 6-8 Signals ...... 6-4 Fog Lamps ...... 6-5
The exterior lamps control is located on the instrument panel to the left of the steering wheel. Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
6-2 Lighting
It controls the following systems: AUTO (Automatic): Automatically 2 (Headlamps): Turns on the turns on the headlamps at normal . Headlamps headlamps together with the brightness, together with the following lamps listed below. . Taillamps following: When the headlamps are turned . Parking Lamps . Parking Lamps on while the vehicle is on, the headlamps will turn off automatically . License Plate Lamps . Instrument Panel Lights 10 minutes after the ignition is . Instrument Panel Lights . Taillamps turned off. When the headlamps are turned on while the vehicle is . Fog Lamps (If Equipped) . License Plate Lamps off, the headlamps will stay on for The exterior lamps control has ; (Parking Lamps): Turns on 10 minutes before automatically four positions: the parking lamps together with the turning off to prevent the battery O (Off): Turns off the automatic following: from being drained. Turn the headlamps and daytime running . Instrument Panel Lights headlamp control to off and then lamps (DRL). Turning the headlamp back to the headlamp on position . control to the off position again Taillamps to make the headlamps stay on will turn the automatic headlamps . License Plate Lamps for an additional 10 minutes. or DRL back on. For vehicles first . Parking Lamps sold in Canada, the off position only works when the vehicle is shifted . Taillamps into the P (Park) position. . License Plate Lamps . Instrument Panel Lights # (Fog Lamps) (If Equipped): Turns on the fog lamps. See Fog Lamps on page 6‑5. Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Lighting 6-3
Headlamp High/ Daytime Running When the DRL are on, the regular headlamps, taillamps, sidemarker, Low-Beam Changer Lamps (DRL)/Automatic and other lamps are not on. To change the headlamps from low Headlamp System The instrument panel and cluster beam to high beam, push the turn Daytime Running Lamps (DRL) can are also not on. signal/multifunction lever away make it easier for others to see the The headlamps automatically from you. front of your vehicle during the day. change from DRL to the regular This instrument panel cluster Fully functional daytime running headlamps depending on the light 3 comes on if the high‐beam lamps are required on all vehicles darkness of the surroundings. lamps are turned on while the first sold in Canada. The other lamps that come on ignition is in ON/RUN. The DRL system makes the with the headlamps will also come on. To change the headlamps from high low-beam headlamps come on beam to low beam, pull the turn at a reduced brightness when When it is bright enough outside, signal lever toward you. the following conditions are met: the headlamps go off and the DRL . The ignition is in the ON/RUN come on. Flash-to-Pass position. The regular headlamp system should be turned on when needed. This feature is used to signal to . The exterior lamps control is the vehicle ahead that you want in AUTO. Do not cover the light sensor on top to pass. . The engine is running. of the instrument panel because it works with the DRL. If the headlamps are off or in the low‐beam position, pull the turn signal lever toward you to momentarily switch to high beams. Release the lever to turn the high-beam headlamps off. Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
6-4 Lighting
Hazard Warning Flashers Turn and Lane-Change Raise or lower the lever until the arrow starts to flash to signal a lane The hazard warning flashers let Signals change. Hold it there until the lane you warn others that you have a change is completed. If the lever is problem. briefly pressed and released, the The hazard warning flasher button turn signal flashes three times. is located on top of the steering The lever returns to its starting column. position whenever it is released. | : Press to make the front and If after signaling a turn or lane rear turn signal lamps flash on and change the arrow flashes rapidly off. Press the button again to turn or does not come on, a signal bulb the flashers off. might be burned out. When the hazard warning flashers Have the bulbs replaced. If the bulb are on, the turn signals will is not burned out, check the fuse. not work. See Fuses and Circuit Breakers on An arrow on the instrument panel page 10‑38. cluster will flash in the direction of the turn or lane change. Turn Signal On Chime Move the lever all the way up or If either one of the turn signals are down to signal a turn. left on and the vehicle has been driven more than 1.2 km (0.75 mile), a chime will sound. Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
Lighting 6-5
Fog Lamps Interior Lighting Courtesy Lamps # (Fog Lamps): For vehicles When a door is opened, the with fog lamps, the button is located Instrument Panel courtesy lamps automatically on the exterior lamps control. Illumination Control come on. They make it easy The exterior lamps control is located for you to enter and leave your on the instrument panel to the left D (Instrument Panel vehicle. You can also manually of the steering column. Brightness): The knob with this turn these lamps on by fully turning symbol on it is located next to the The ignition must be in the ON/RUN the instrument panel brightness exterior lamps control to the left of control clockwise. position for the fog lamps to the steering wheel. Push the knob come on. in all the way until it extends out The reading lamps, located on the rearview mirror, can be turned on Press # to turn the fog lamps on and then turn the knob clockwise or counterclockwise to brighten or or off independent of the automatic or off. A light will come on in the courtesy lamps, when the doors are instrument panel cluster. dim the lights. Push the knob back in when finished. closed. When the headlamps are changed to high beam, the fog lamps also go off. Some localities have laws that require the headlamps to be on along with the fog lamps. Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
6-6 Lighting
Dome Lamps Lighting Features Entry lighting includes a feature called theater dimming. With theater The center mounted dome lamp dimming, the lamps do not turn overhead comes on when a door Entry Lighting off at the end of the delay time. is opened. This lamp can also be For vehicles with courtesy lamps, Instead, they slowly dim and then turned on by turning the instrument they come on and stay on for a set go out. The delay time is canceled panel brightness control clockwise. time whenever the unlock symbol if the ignition key is turned to is pressed on the Remote Keyless ON/RUN or the power door lock Reading Lamps Entry (RKE) transmitter. switch is pressed. The lamps will dim right away. The vehicle has reading lamps that If a door is opened, the lamps stay also act as the dome lamp. Press on while it is open and then turn off When the ignition is on, illuminated the button near each lamp to turn automatically about 20 seconds entry is inactive, which means the them on and off. after the door is closed. If the unlock courtesy lamps will not come on unless a door is opened. Map Lamps symbol is pressed and no door is opened, the lamps turn off after The vehicle has map lamps on the about 20 seconds. rearview mirror. Press the button near each lamp on the mirror to turn the map lamps on and off. Chevrolet Impala Owner Manual - 2011 Black plate (7,1)
Lighting 6-7
Delayed Entry Lighting Delayed Exit Lighting Parade Dimming Delayed entry lighting illuminates This feature illuminates the interior Parade mode automatically prohibits the interior for a period of time after for a period of time after the key is the dimming of the instrument panel all the doors have been closed. removed from the ignition. displays during the daylight while The ignition must be off for delayed The ignition must be off for delayed the headlamps are on so that the entry lighting to work. Immediately exit lighting to work. When the key displays are still able to be seen. after all the doors have been closed, is removed, interior illumination the delayed entry lighting feature activates and remains on until Battery Load continues to work until one of the one of the following occurs: Management following occurs: . The ignition is in ON/RUN. The vehicle has Electric Power . The ignition is in ON/RUN. . The power door locks are Management (EPM) that estimates . The doors are locked. activated. the battery's temperature and state of charge. It then adjusts the voltage . An illumination period of about . An illumination period of for best performance and extended 25 seconds has elapsed. 20 seconds has elapsed. life of the battery. If during the illumination period If during the illumination period When the battery's state of a door is opened, the timed a door is opened, the timed charge is low, the voltage is raised illumination period is canceled illumination period will be canceled slightly to quickly bring the charge and the interior lamps remain on. and the interior lamps will remain back up. When the state of charge on because a door is open. is high, the voltage is lowered slightly to prevent overcharging. Chevrolet Impala Owner Manual - 2011 Black plate (8,1)
6-8 Lighting
If the vehicle has a voltmeter gauge EPM works to prevent excessive Battery Power Protection or a voltage display on the Driver discharge of the battery. It does this Information Center (DIC), you may by balancing the generator's output This feature helps prevent the see the voltage move up or down. and the vehicle's electrical needs. battery from being drained, if the This is normal. If there is a problem, It can increase engine idle speed interior courtesy lamps, reading/ an alert will be displayed. to generate more power, whenever map lamps, visor vanity lamps, needed. It can temporarily reduce or trunk lamp are accidentally left The battery can be discharged at on. If any of these lamps are left idle if the electrical loads are very the power demands of some accessories. on, they automatically turn off after high. This is true for all vehicles. 10 minutes, if the ignition is off. This is because the generator Normally, these actions occur The lamps will not come back on (alternator) may not be spinning in steps or levels, without being again until one of the following fast enough at idle to produce noticeable. In rare cases at the occurs: all the power that is needed for highest levels of corrective action, very high electrical loads. this action may be noticeable to . The ignition is turned on. A high electrical load occurs when the driver. If so, a Driver Information . The exterior lamps control is several of the following are on, Center (DIC) message might be turned off, then on again. displayed, such as BATTERY such as: headlamps, high beams, The headlamps will time out after fog lamps, rear window defogger, SAVER ACTIVE. If this messages displays, it is recommended that 10 minutes, if they are manually climate control fan at high speed, turned on with the ignition on or off. heated seats, engine cooling fans, the driver reduce the electrical loads trailer loads, and loads plugged as much as possible. See Driver into accessory power outlets. Information Center (DIC) on page 5‑26. Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Infotainment System 7-1
Introduction To minimize taking your eyes off the Infotainment road while driving, do the following System Infotainment while the vehicle is parked: . Become familiar with the Determine which radio the vehicle operation and controls of the Introduction has and read the following pages to audio system. Infotainment ...... 7-1 become familiar with its features. . Theft-Deterrent Feature ...... 7-2 Set up the tone, speaker Operation ...... 7-2 adjustments, and preset { WARNING radio stations. Radio Taking your eyes off the road For more information, see Defensive AM-FM Radio ...... 7-6 for extended periods could Driving on page 9‑2. Satellite Radio ...... 7-9 cause a crash resulting in Radio Reception ...... 7-13 Notice: Contact your dealer injury or death to you or others. Backglass Antenna ...... 7-14 before adding any equipment. Satellite Radio Antenna ...... 7-15 Do not give extended attention to entertainment tasks while driving. Adding audio or communication Audio Players equipment could interfere with CD Player ...... 7-15 the operation of the engine, This system provides access to Auxiliary Devices ...... 7-21 radio, or other systems, and many audio and non-audio listings. could damage them. Follow Phone federal rules covering mobile Bluetooth ...... 7-21 radio and telephone equipment. Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
7-2 Infotainment System
The vehicle has Retained Operation Accessory Power (RAP). With RAP, the audio system can be played even after the ignition is turned off. See Retained Accessory Power (RAP) on page 9‑21 for more information. Theft-Deterrent Feature TheftLock® is designed to discourage theft of the vehicle's radio by learning a portion of the Vehicle Identification Number (VIN). The radio does not operate if it is stolen or moved to a different vehicle.
Radio with CD (Base) Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Infotainment System 7-3
Using the Radio O (Power/Volume): Press to turn the system on and off. Turn to increase or decrease the volume. (Information): Press to switch the display between the radio station frequency and the time. While the ignition is off, press this button to display the time. Speed Compensated Volume (SCV): Radios with the Speed Compensated Volume (SCV) feature automatically adjust the radio volume to compensate for road and wind noise as the vehicle speeds up or slows down, so that Radio with CD (MP3) the volume level is consistent.
The vehicle has one of these radios Softkeys as its infotainment system. The Radio with CD (MP3) has six softkeys located below the radio display. Softkeys are used to control functions that appear on the radio display as tabs directly above the softkeys. Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
7-4 Infotainment System
To activate SCV: Setting the Tone (Bass/Treble) Setting the Tone 1. Set the radio volume to the Radio with CD (Bass/Midrange/Treble) desired level. To adjust the bass or treble: Radio with CD (MP3) BASS/MID/TREB (Bass, Midrange, 2. Press MENU to display the radio 1. Press the f knob until Bass or setup menu. or Treble): To adjust the bass, Treble displays. midrange, or treble: 3. Press the softkey under the 2. To adjust the setting, do one of AUTO VOLUM tab on the radio f the following: 1. Press the knob until the tone display. control tabs display. . f 4. Press the softkey under the Turn the knob. 2. Highlight the desired tone desired Speed Compensated . Press ¨ SEEK or © SEEK. control tab by doing one of Volume setting (OFF, Low, Med, the following: or High) to select the level of . Press \ FWD or s REV. radio volume compensation. . Press the f knob. The display times out after EQ (Equalization): Press this button to choose bass and treble . Press the softkey under the approximately 10 seconds. desired tab. Each higher setting allows equalization settings designed for more radio volume for different types of music. 3. Adjust the setting by doing one compensation at faster Selecting MANUAL or changing of the following: bass or treble, returns the EQ to vehicle speeds. . f the manual bass and treble settings. Turn the knob clockwise or counterclockwise. Unique EQ settings can be saved for each source. . Press ¨ SEEK or © SEEK. . Press \ FWD or s REV. Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
Infotainment System 7-5
If a station's frequency is weak or if Unique EQ settings can be saved Adjusting the Speakers there is static, decrease the treble. for each source. (Balance/Fade) Radio with To quickly adjust bass, midrange, If the radio has a Bose® audio CD (MP3) or treble to the middle position, system, the EQ settings are either BAL/FADE (Balance/Fade): press the softkey positioned under MANUAL or TALK. To adjust the balance or fade: the BASS, MID, or TREB tab for more than two seconds. A beep Adjusting the Speakers 1. Press the f knob until the sounds and the level adjusts to (Balance/Fade) Radio with CD speaker control tabs display. the middle position. To adjust the balance or fade: 2. Highlight the desired speaker To quickly adjust all tone and 1. Press the ` button or press control tab by doing one of the speaker controls to the middle following: the f knob until the speaker position, press the f knob for control label displays. . Press the f knob. more than two seconds until a beep sounds. 2. To adjust the setting, do one of . Press the softkey under the the following: desired tab. EQ (Equalization): Press this button to choose bass and treble . Turn the f knob. 3. Adjust the setting by doing one equalization settings designed for of the following: different types of music. Selecting . Press ¨ SEEK or © SEEK. . Turn the f knob clockwise MANUAL or changing bass or treble . \ s returns the EQ to the manual bass Press FWD or REV. or counterclockwise. and treble settings. . Press ¨ SEEK or © SEEK. . Press \ FWD or s REV. Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
7-6 Infotainment System
To quickly adjust all speaker and Radio 4 (Information) (RDS Features): tone controls to the middle position, For vehicles with RDS features, f press the knob for more than AM-FM Radio press 4 to display additional two seconds. text information related to If the Rear Seat Audio (RSA) is Radio Data System (RDS) the current FM-RDS station. turned on, the radio disables FADE The radio may have RDS. The RDS If information is available, the and mutes the rear speakers. feature is available for use only on song title information displays FM stations that broadcast RDS on the top line of the display and Radio Messages information. This system relies upon artist information displays on the Calibration Error: Displays if receiving specific information from bottom line. When information is the radio is no longer calibrated these stations and only works when not available, “NO INFO” displays. properly for the vehicle. The vehicle the information is available. While Auto Text (RDS Features): If must be returned to your dealer for the radio is tuned to an FM-RDS additional information is available service. station, the station name or call for the current song being played, Loc or Locked: Displays when the letters display. In rare cases, a radio Auto Text will automatically TheftLock® system has activated. station could broadcast incorrect page/scroll the information Take the vehicle to your dealer for information that causes the radio every three seconds above the service. features to work improperly. If this FAV presets on the radio display. happens, contact the radio station. By default, Auto Text is enabled. If any error occurs repeatedly or if an error cannot be corrected, contact your dealer. Chevrolet Impala Owner Manual - 2011 Black plate (7,1)
Infotainment System 7-7
To change the Auto Text setting: © SEEK: Press to seek or scan ¨ SEEK: Press to seek or scan 1. Press MENU to display the radio stations with a strong signal in the stations with a strong signal in the setup menu. selected band. selected band. 2. Press the softkey under . To seek stations, press and . To seek stations, press and AUTO TXT tab on the radio release © SEEK to go to the release ¨ SEEK to go to the display. previous station and stay there. next station and stay there. 3. Press the softkey under the ON . To scan stations, press and hold . To scan stations, press and hold or OFF tab on the radio display. © SEEK for a few seconds until ¨ SEEK for a few seconds until 4 the radio beeps once. The radio the radio beeps once. The radio If is pressed and the song title goes to a station, plays for a few goes to a station, plays for a few or artist information is longer seconds, then goes to the next seconds, then goes to the next than what can be displayed, the extra information will page every station. Press © SEEK again to station. Press ¨ SEEK again to three seconds when Auto Text stop scanning. stop scanning. is activated. . To scan preset stations in the . To scan preset stations in the selected band, press and hold selected band, press and hold Finding a Station © SEEK for four seconds until a ¨ SEEK for four seconds until a BAND: Press to choose double beep sounds. The radio double beep sounds. The radio between FM1, FM2, AM, or XM™ goes to a stored preset, plays goes to a stored preset, plays (if equipped) on the Radio with CD for a few seconds, then goes for a few seconds, then goes (Base). Press to choose between to the next stored preset. Press to the next stored preset. Press FM, AM, XM (if equipped) on the © SEEK again to stop scanning ¨ SEEK again to stop scanning Radio with CD (MP3). preset stations. preset stations. f (Tune): Turn to select radio stations. Chevrolet Impala Owner Manual - 2011 Black plate (8,1)
7-8 Infotainment System
Storing Radio Stations Storing a Radio Station as a 3. Press and hold one of the Preset, Radio with CD (Base) 6 softkeys until a beep sounds. Drivers are encouraged to store radio station while the vehicle is Radios that have numbered 4. Repeat Steps 1 through 3 to parked. See Defensive Driving on pushbuttons store radio stations store additional radio stations. page 9‑2. Tune to stored radio as presets. The number of favorites pages can stations using the presets, favorites Up to 18 stations (6 FM1, 6 FM2, be set up using the MENU button. button, and steering wheel controls, and 6 AM), can be programmed To set up the number of favorites if the vehicle has this feature. on the six numbered buttons. pages: Radios that have a FAV button To store preset stations: 1. Press the MENU button. store radio stations as favorites, up to 36 stations can be programmed 1. Tune to a radio station. 2. Press the softkey located below as favorites using the 6 softkeys 2. Press and hold one of the the FAV 1-6 tab. below the radio station frequency 6 numbered pushbuttons for 3. Select the number of favorites tabs and by using the FAV button. 3 seconds until a beep sounds. pages by pressing the softkey Press the FAV button to go through 3. Repeat Steps 1 and 2 to store located below the displayed up to 6 pages of favorites, each page numbers. having 6 favorite stations available additional radio stations. per page. Each page of favorites 4. Press the FAV button, or let Storing a Radio Station as a the menu time out, to return can contain any combination of AM, Favorite, Radio with CD (MP3) FM, or XM, if equipped, stations. to the original main radio Radios that have a FAV button store screen showing the radio Radios that do not have a radio stations as favorites. station frequency tabs and FAV button store radio stations To store a station as a favorite: to begin the process of as presets, up to 18 stations programming favorites. (6 FM1, 6 FM2, and 6 AM), can be 1. Tune to a radio station. programmed on the 6 numbered 2. Press the FAV button to display pushbuttons. the page where the station will be stored. Chevrolet Impala Owner Manual - 2011 Black plate (9,1)
Infotainment System 7-9
Satellite Radio 4 (Information) (XM Satellite To change the Auto Text setting: Radio Service): For vehicles XM Satellite Radio Service 1. Press MENU to display the radio ™ with XM, press 4 to display setup menu. XM is a satellite radio service additional text information 2. Press the softkey under that is based in the 48 contiguous related to the current XM channel. AUTO TXT tab on the radio United States and 10 Canadian If information is available, the display. provinces. XM Satellite Radio song title information displays has a wide variety of programming on the top line of the display and 3. Press the softkey under the ON and commercial-free music, artist information displays on the or OFF tab on the radio display. coast-to-coast, and in digital-quality bottom line. When information is If 4 is pressed and the song title sound. A service fee is required not available, “NO INFO” displays. to receive the XM service. If XM or artist information is longer Service needs to be reactivated, the Auto Text (Satellite Radio than what can be displayed, the Service): If additional information extra information will page every radio will display “No Subscription is available for the current song three seconds when Auto Text is Please Renew” on channel XM1. For more information, contact being played, Auto Text will activated. XM at www.xmradio.com or automatically page/scroll the call 1-800-929-2100 in the U.S. information every three seconds and www.xmradio.ca or call above the FAV presets on the 1-877-438-9677 in Canada. radio display. By default, Auto Text is enabled. Chevrolet Impala Owner Manual - 2011 Black plate (10,1)
7-10 Infotainment System
Finding an XM Channel s REV: Press to go to the 2. Press either of the two softkeys below the desired category tab BAND: Press to switch between previous XM category. to immediately tune to the first AM, FM, or XM, if equipped. \ FWD: Press to go to the next XM station in that category. f (Tune): Turn to manually select XM category. To go to the previous or next XM an XM channel. Finding a Category (CAT) station in the selected category, © SEEK: Press to go to the Channel do one of the following: previous XM channel. To find XM channels in a category: . Turn the f knob. . To scan stations, press and hold 1. Press the CAT button to display SEEK for a few seconds until . Press the softkey below the © the category tabs. Continue the radio beeps once. The radio right or left arrows in the pressing the CAT button until the goes to a cahnnel, plays for a category tab. desired category name displays. few seconds, then goes to the . Press © SEEK or ¨ SEEK. next station. Press © SEEK . Radios with CD and DVD again to stop scanning. can also navigate the 3. To exit the category search category list by pressing mode, press the FAV button ¨ SEEK: Press to go to the next the \ FWD or the s REV or BAND button to display the XM channel. button. favorites again. . To scan stations, press and hold ¨ SEEK for a few seconds until the radio beeps once. The radio goes to a station, plays for a few seconds, then goes to the next station. Press ¨ SEEK again to stop scanning. Chevrolet Impala Owner Manual - 2011 Black plate (11,1)
Infotainment System 7-11
Adding and Removing Categories Storing XM Channels Storing an XM Channel as a Favorite Categories cannot be added or Drivers are encouraged to store removed while the vehicle is moving radio station while the vehicle is To store a station as a favorite: faster than 8 km/h (5 mph). parked. See Defensive Driving on 1. Tune to an XM channel. To add or remove a category: page 9‑2. Tune to stored radio stations using the presets, favorites 2. Press the FAV button to display 1. Press the MENU button. button, and steering wheel controls, the page where the station will 2. Press the softkey located below if the vehicle has this feature. be stored. the XM CAT tab. Up to 36 stations can be 3. Press and hold one of the 6 softkeys until a beep sounds. 3. Turn the f knob to display the programmed as favorites using the 6 softkeys below the radio category you want to add or 4. Repeat Steps 1 through 3 to station frequency tabs and by remove. store additional radio stations. using the FAV button. Press the 4. Press the softkey located under FAV button to go through up to the Add or Remove tab. 6 pages of favorites, each having To restore all removed 6 favorite stations available per categories, press the softkey page. Each page of favorites can under the Restore All tab. contain any combination of AM, FM, or XM, if equipped, stations. 5. Repeat the steps to remove more categories. Chevrolet Impala Owner Manual - 2011 Black plate (12,1)
7-12 Infotainment System
The number of favorites pages can XM Radio Messages Channel Unauth : This channel is be set up using the MENU button. blocked or cannot be received with XL (Explicit Language To set up the number of favorites your XM subscription package. Channels): These channels, pages: or any others, can be blocked at Channel Unavail: This previously 1. Press the MENU button. a customer's request, by calling assigned channel is no longer 2. Press the softkey located below 1-800-929-2100 in the U.S. and assigned. Tune to another station. the FAV 1-6 tab. 1-877-438-9677 in Canada. If this station was one of the presets, choose another station XM Updating: The encryption 3. Select the number of favorites for that preset button. pages by pressing the softkey code in the receiver is being located below the displayed updated, and no action is required. No Artist Info: No artist page numbers. This process should take no longer information is available at this than 30 seconds. time on this channel. The system 4. Press the FAV button, or let is working properly. the menu time out, to return No XM Signal: The system to the original main radio is functioning correctly, but the No Title Info: No song title screen showing the radio vehicle is in a location that is information is available at this station frequency tabs and blocking the XM signal. When time on this channel. The system to begin the process of the vehicle is moved into an open is working properly. programming favorites. area, the signal should return. No CAT Info: No category Loading XM: The audio system is information is available at this acquiring and processing audio and time on this channel. The system text data. No action is needed. This is working properly. message should disappear shortly. No Information: No text or Channel Off Air: This channel is informational messages are not currently in service. Tune in to available at this time on this another channel. channel. The system is working properly. Chevrolet Impala Owner Manual - 2011 Black plate (13,1)
Infotainment System 7-13
No Subscription Please Renew: Unknown: If this message is Radio Reception XM subscription needs to be received when tuned to channel 0, reactivated. Contact XM at there could be a receiver fault. Frequency interference and www.xmradio.com or call Consult with your dealer. static can occur during normal 1-800-929-2100 in the U.S. radio reception if items such Check Antenna: If this message as cell phone chargers, vehicle and www.xmradio.ca or call does not clear within a short period 1-877-438-9677 in Canada. convenience accessories, and of time, the receiver or antenna external electronic devices are CAT Not Found: There are no could have a fault. Consult with plugged into the accessory power channels available for the selected your dealer. outlet. If there is interference or category. The system is working Check XM Receivr: If this static, unplug the item from the properly. message does not clear within a accessory power outlet. XM Theftlocked: The XM receiver short period of time, the receiver AM in the vehicle could have previously could have a fault. Consult with been in another vehicle. For security your dealer. The range for most AM stations is greater than for FM, especially at purposes, XM receivers cannot be XM Not Available: If this message night. The longer range can cause swapped between vehicles. If this does not clear within a short period message is received after having of time, the receiver could have a station frequencies to interfere with each other. For better radio the vehicle serviced, check with fault. Consult with your dealer. your dealer. reception, most AM radio stations XM Radio ID: If tuned to channel 0, boost the power levels during the this message alternates with the day, and then reduce these levels during the night. Static can also XM Radio 8 digit radio ID label. occur when things like storms and This label is needed to activate the service. power lines interfere with radio reception. When this happens, try reducing the treble on the radio. Chevrolet Impala Owner Manual - 2011 Black plate (14,1)
7-14 Infotainment System
FM Stereo Cellular Phone Usage damaged, it could interfere with radio reception. For proper radio FM signals only reach about Cellular phone usage may cause reception, the antenna connector 16 to 65 km (10 to 40 mi). Although interference with the vehicle's needs to be properly attached to the radio has a built-in electronic radio. This interference may occur the post on the glass. circuit that automatically works to when making or receiving phone reduce interference, some static calls, charging the phone's battery, If a cellular telephone antenna can occur, especially around tall or simply having the phone on. needs to be attached to the glass, buildings or hills, causing the This interference causes an make sure that the grid lines for the sound to fade in and out. increased level of static while AM-FM antenna are not damaged. listening to the radio. If static is There is enough space between XM™ Satellite Radio Service received while listening to the the grid lines to attach a cellular XM Satellite Radio Service gives radio, unplug the cellular phone telephone antenna without digital radio reception from coast and turn it off. interfering with radio reception. to coast in the 48 contiguous Notice: Using a razor blade or United States, and in Canada. Backglass Antenna sharp object to clear the inside Just as with FM, tall buildings or The AM-FM antenna is integrated rear window can damage the rear hills can interfere with satellite radio with the rear window defogger, window antenna and/or the rear signals, causing the sound to fade window defogger. Repairs would in and out. In addition, traveling located in the rear window. Make sure that the inside surface of the not be covered by the vehicle or standing under heavy foliage, rear window is not scratched and warranty. Do not clear the inside bridges, garages, or tunnels may rear window with sharp objects. cause loss of the XM signal for a that the lines on the glass are not period of time. damaged. If the inside surface is Chevrolet Impala Owner Manual - 2011 Black plate (15,1)
Infotainment System 7-15
Notice: Do not apply aftermarket Audio Players Notice: If a label is added to a glass tinting with metallic film. CD, more than one CD is inserted The metallic film in some tinting into the slot at a time, or an materials will interfere with CD Player attempt is made to play scratched or distort the incoming radio Some CD players can play MP3 or damaged CDs, the CD player reception. Any damage caused CD-R or CD-RW discs. See “MP3” could be damaged. While using to your backglass antenna due later in this section for more the CD player, use only CDs in to metallic tinting materials will information. good condition without any label, not be covered by the vehicle load one CD at a time, and keep warranty. The CD player can play the smaller the CD player and the loading slot 8 cm (3 in) single discs with an free of foreign materials, liquids, Satellite Radio Antenna adapter ring. and debris. The XM Satellite Radio antenna Care of the CD Player If an error displays, see “CD is located on the roof of the Do not add labels to a disc. It could Messages” later in this section. vehicle. Keep the antenna clear get caught in the CD player. Use a of obstructions for clear radio marking pen to write on the top of reception. the disc if a description is needed. If the vehicle has a sunroof, the Do not use CD lens cleaners. performance of the XM system They could damage the CD player. (if equipped) may be affected if the sunroof is open. Chevrolet Impala Owner Manual - 2011 Black plate (16,1)
7-16 Infotainment System
Care of CDs Use an adapter ring when playing Buttons and Knobs the smaller 8 cm (3 in) discs. Store a disc in its original case or The buttons and knobs on the radio Smaller discs with the adapter a protective case and away from control the following features. ring are loaded the same way direct sunlight and dust. If the as a full-size disc. f (Tune): Turn to select tracks on bottom of a disc is damaged it may the CD. not play properly or at all. Do not Ejecting a Disc touch the bottom of a disc while Z © SEEK: Press to go to the start handling it, pick it up by grasping EJECT: Press to eject the of the current track, if more than the outer edges or the edge of the disc. If the disc is not removed after 10 seconds have played. Press hole and the outer edge. several seconds, the CD player and hold or press multiple times automatically pulls the disc back in. to continue moving backward If the surface of a disc is dirty, take through the tracks on the CD. a soft, lint‐free cloth or dampen a Playing a CD SEEK: Press to go to the next clean, soft cloth in a mild, neutral When a CD is inserted into the ¨ track. Press and hold or press detergent solution mixed with water, player, the CD symbol displays. multiple times to continue moving and clean it. Make sure the wiping As each new track starts to play, forward through the tracks on process starts from the center to the track number displays. the edge. the CD. If the ignition or radio is turned off s REV (Reverse): Press and hold Inserting a Disc when a CD is in the player, the CD to reverse playback quickly within a stays in the player. If the ignition Insert the disc partway into the slot, track. Sound is heard at a reduced or radio is turned on when a CD is label side up. The player pulls it in volume and the elapsed time of the in the player, the CD starts to play and the disc begins playing. track displays. Release to resume where it stopped, if it was the last playing the track. selected audio source. Chevrolet Impala Owner Manual - 2011 Black plate (17,1)
Infotainment System 7-17
\ FWD (Fast Forward): Press Softkeys The radio can also play discs that and hold to advance playback The six softkeys below the radio contain both uncompressed CD quickly within a track. Sound is display are used to control functions audio and MP3 files. When a disc heard at a reduced volume and that display as tabs. contains both types of audio, the CD the elapsed time of the track player reads all MP3 files first, then displays. Release to resume The softkeys below the radio display the uncompressed CD audio files. control the following features. playing the track. Supported File and Folder 4 (Information): Press to display RDM (Random): Tracks can be Structure listened to in random, rather than available additional information The radio supports: about the current track. sequential order. . Up to 50 folders. BAND: Press to listen to the radio To use random: while a CD is playing. The CD 1. Press the softkey below the . Up to 8 folders in depth. remains inside the CD player. RDM tab until Random Current . Up to 50 playlists. Disc displays. CD/AUX (CD/Auxiliary): Press . Up to 255 files. to play a CD while listening to the 2. Press the softkey again to turn . radio or a portable audio device. off random play. Playlists with an .m3u or Press this button again and the .wpl extension. system automatically searches for MP3 Supported Files . Files with an .mp3 or .cda file an auxiliary input device, such as a The Radio with CD (MP3) has the extension. portable audio player. If a portable capability of playing an MP3 CD-R audio player is not connected, or CD-RW disc. No Aux Input Device Found may display. Chevrolet Impala Owner Manual - 2011 Black plate (18,1)
7-18 Infotainment System
Root Directory Track names longer than Playing an MP3 32 characters or 4 pages are The root directory is treated as a Order of Play folder. Files are stored in the root shortened. The display does not directory when the disc or storage show parts of words on the last Tracks are played in the following device does not contain folders. page of text and the extension order: of the filename is not displayed. Files accessed from the root . Play begins from the first track directory of a disc display as Playlists in the first playlist and continues F1 ROOT. sequentially through all tracks Discs that have playlists that in each playlist. When the last Empty Folder were created using WinAmp , ™ track of the last playlist has MusicMatch , or Real Jukebox Folders that do not contain files are ™ ™ played, play continues from software can be accessed; however, skipped, and the player advances to the first track of the first playlist. the next folder that contains files. there is no playlist editing capability using the radio. These playlists are . Play begins from the first track File Naming treated as special folders containing in the first folder and continues sequentially through all tracks in The song name that displays is the compressed audio song files. each folder. When the last track song name that is contained in the of the last folder has played, ID3 tag. If the song name is not play continues from the first present in the ID3 tag, then the track of the first folder. radio displays the file name without the file extension as the track name. When playback starts from a new folder, the new track name displays unless folder mode has been chosen as the default display, then the new folder name displays. Chevrolet Impala Owner Manual - 2011 Black plate (19,1)
Infotainment System 7-19
Buttons and Knobs \ FWD (Fast Forward): Press Softkeys The buttons and knobs on the radio and hold to advance playback The six softkeys below the radio control the following features. quickly. Sound is heard at a reduced display are used to control functions f volume and the elapsed time of the that display as tabs. (Tune): Turn to select MP3 files \ on the disc. track displays. Release FWD to The softkeys below the radio display resume playing. control the following features. © SEEK: Press to go to the start of 4 the track, if more than 10 seconds (Information): Press to display S c (Previous Folder): Press available additional information have played. Press and hold or the softkey below S c about the current track. to go to the press multiple times to continue first track in the previous folder. moving backward through tracks. BAND: Press to listen to the c T (Next Folder): Press the SEEK: Press to go to the next radio while an MP3 disc is playing. ¨ softkey below c T to go to the track. Press and hold or press The MP3 disc remains inside the multiple times to continue moving CD player. first track in the next folder. forward through tracks. CD/AUX (CD/Auxiliary): Press to RDM (Random): MP3 files can s REV (Reverse): Press and play an MP3 disc while listening to be listened to on a CD in random, hold to reverse playback quickly. the radio or a portable audio device. rather than sequential order. Sound is heard at a reduced volume Press this button again and the To use random: and the elapsed time of the track system automatically searches for 1. Press the softkey under the an auxiliary input device, such as a displays. Release s REV to RDM tab until Random Current portable audio player. If a portable resume playing. Disc displays to play songs from audio player is not connected, the current CD in random order. No Aux Input Device Found may display. 2. Press the same softkey again to turn off random play. Chevrolet Impala Owner Manual - 2011 Black plate (20,1)
7-20 Infotainment System
h (Music Navigator): Press the To change from playback by artist to CD Player Messages playback by album: softkey below h to have the files CHECK DISC: If an error message played in order by artist or album. 1. Press the softkey located below displays and/or the disc comes out, The player scans the disc to sort the Sort By tab. it could be for one of the following the files by artist and album ID3 tag 2. Press one of the softkeys below reasons: information. It can take several the Album tab from the sort . The CD player is very hot. minutes to scan the disc depending screen. When the temperature returns on the number of files on the disc. to normal, the disc should play. The radio may begin playing while 3. Press the softkey below the it is scanning in the background. Back tab to return to the main . The road is very rough. When music navigator screen. the road becomes smoother, When the scan is finished, the the disc should play. disc begins playing files in order The album name displays on the by artist. The current artist playing second line between the arrows . The disc is dirty, scratched, wet, is shown on the second line of the and songs from the current album or upside down. begins to play. Once all songs display. Once all songs by that artist . The air is very humid. If so, wait from that album have played, the are played, the player moves to the about an hour and try again. next artist in alphabetical order and player moves to the next album in begins playing files by that artist. alphabetical order on the disc and . A problem occurred while begins playing MP3 files from that burning the disc. To listen to files by another artist, album. press the softkey located below . The label is caught in the CD either arrow tab. The disc goes To exit music navigator mode, press player. to the next or previous artist in the softkey below the Back tab to If the disc is not playing correctly alphabetical order. Continue return to normal MP3 playback. for any other reason, try a known pressing either softkey below the good disc. arrow tab until the desired artist displays. Chevrolet Impala Owner Manual - 2011 Black plate (21,1)
Infotainment System 7-21
If any error occurs repeatedly or To use a portable audio player, Phone if an error cannot be corrected, connect a 3.5 mm (1/8 in) cable to contact your dealer. If the radio the radio's front auxiliary input jack. displays an error message, write it While a device is connected, press Bluetooth down and provide it to your dealer the radio CD/AUX button to begin For vehicles equipped with when reporting the problem. playing audio from the device over Bluetooth capability, the system the vehicle speakers. can interact with many cell phones, Auxiliary Devices O (Power/Volume): Turn to allowing: Using the Auxiliary Input Jack increase or decrease the volume . Placement and receipt of calls in of the portable player. Additional a hands-free mode. The radio system has an auxiliary volume adjustments might need to . input jack located on the lower be made from the portable device. Sharing of the cell phone’s right side of the faceplate. This is address book or contact list BAND: Press to listen to the radio not an audio output; do not plug with the vehicle. while a portable audio device is the headphone set into the front playing. The portable audio device To minimize driver distraction, auxiliary input jack. However, an continues playing until it is stopped before driving, and with the vehicle external audio device such as an or turned off. parked: iPod, laptop computer, MP3 player, . Become familiar with the CD changer, or cassette tape player CD/AUX (CD/Auxiliary): Press to can be connected to the auxiliary play a CD while a portable audio features of the cell phone. input jack as another source for device is playing. Press again and Organize the phone book and contact lists clearly and delete audio listening. the system begins playing audio from the connected portable audio duplicate or rarely used entries. Drivers are encouraged to set player. If a portable audio player is If possible, program speed dial up any auxiliary device while the not connected, No Aux Input Device or other shortcuts. vehicle is in P (Park). See Defensive Found may display. . Review the controls and Driving on page 9‑2 for more information on driver distraction. operation of the infotainment and navigation system. Chevrolet Impala Owner Manual - 2011 Black plate (22,1)
7-22 Infotainment System
. Pair cell phone(s) to the vehicle. A Bluetooth system can use a Voice Recognition The system may not work with Bluetooth capable cell phone with ‐ The Bluetooth system uses voice all cell phones. See “Pairing” in a Hands Free Profile to make and ‐ recognition to interpret voice this section for more information. receive phone calls. The system commands to dial phone numbers . can be used while the key is in the If the cell phone has voice and name tags. dialing capability, learn to ON/RUN or ACC/ACCESSORY use that feature to access the position. The range of the Bluetooth For additional information, say address book or contact list. system can be up to 9.1 m (30 ft). “Help” while you are in a voice See “Voice Pass-Thru” in this Not all phones support all functions, recognition menu. section for more information. and not all phones are guaranteed Noise: Keep interior noise levels to work with the in-vehicle Bluetooth . to a minimum. The system may not See “Storing and Deleting Phone system. See www.gm.com/bluetooth Numbers” in this section for recognize voice commands if there for more information on compatible is too much background noise. more information. phones. When to Speak: A short tone { WARNING sounds after the system responds indicating when it is waiting for a When using a cell phone, it can voice command. Wait until the tone be distracting to look too long and then speak. or too often at the screen of How to Speak: Speak clearly in a the phone or the infotainment calm and natural voice. (navigation) system. Taking your eyes off the road too long or too often could cause a crash resulting in injury or death. Focus your attention on driving. Chevrolet Impala Owner Manual - 2011 Black plate (23,1)
Infotainment System 7-23
Audio System Pairing . Only one paired cell phone can be connected to the Bluetooth When using the in‐vehicle A Bluetooth cell phone must be system at a time. Bluetooth system, sound comes paired to the Bluetooth system through the vehicle's front audio and then connected to the vehicle . If multiple paired cell phones system speakers and overrides before it can be used. See the cell are within range of the system, the audio system. Use the audio phone manufacturer's user guide for the system connects to the first system volume knob, during a Bluetooth functions before pairing available paired cell phone in the call, to change the volume level. the cell phone. If a Bluetooth phone order that they were first paired The adjusted volume level remains is not connected, calls will be made to the system. To connect to a in memory for later calls. To prevent using OnStar Hands‐Free Calling, different paired phone, see missed calls, a minimum volume if equipped. Refer to the OnStar “Connecting to a Different level is used if the volume is turned Owner's Guide for more information. Phone” later in this section. down too low. Pairing Information Pairing a Phone Bluetooth Controls . Up to five cell phones can be 1. Press and hold b g for Use the buttons located on the paired to the Bluetooth system. two seconds. steering wheel to operate the . The pairing process is disabled 2. Say “Bluetooth.” in‐vehicle Bluetooth system. when the vehicle is moving. See Steering Wheel Controls on 3. Say “Pair.” The system responds page 5‑3 for more information. . Pairing only needs to be with instructions and a four‐digit completed once, unless the Personal Identification Number b g (Push To Talk): Press to pairing information on the cell (PIN). The PIN is used in Step 5. answer incoming calls, confirm phone changes or the cell phone system information, and start is deleted from the system. speech recognition. c x (Phone On Hook): Press to end a call, reject a call, or cancel an operation. Chevrolet Impala Owner Manual - 2011 Black plate (24,1)
7-24 Infotainment System
4. Start the pairing process on the Listing All Paired and Connected Connecting to a Different Phone cell phone that you want to pair. Phones To connect to a different cell phone, For help with this process, see The system can list all cell phones the Bluetooth system looks for the the cell phone manufacturer's paired to it. If a paired cell phone is next available cell phone in the user guide. also connected to the vehicle, the order in which all the available cell 5. Locate the device named “Your system responds with “is connected” phones were paired. Depending Vehicle” in the list on the cell after that phone name. on which cell phone you want to phone. Follow the instructions connect to, you may have to use on the cell phone to enter the 1. Press and hold b g for this command several times. PIN that was provided in Step 3. two seconds. 1. Press and hold b g for After the PIN is successfully 2. Say “Bluetooth.” entered, the system prompts you two seconds. 3. Say “List.” to provide a name for the paired 2. Say “Bluetooth.” cell phone. This name will be Deleting a Paired Phone used to indicate which phones 3. Say “Change phone.” If the phone name you want to are paired and connected to the . If another cell phone is delete is unknown, see Listing All vehicle. See “Listing All Paired “ found, the response will Paired and Connected Phones. and Connected Phones” later in ” be “
Infotainment System 7-25
Storing and Deleting Phone Using the “Store” Command To hear all of the numbers Numbers recognized by the system, 1. Press and hold for b g say “Verify” at any time. The system can store up to two seconds. 30 phone numbers as name tags 1. Press and hold b g for 2. Say “Store.” in the Hands‐Free Directory that is two seconds. shared between the Bluetooth and 3. Say the phone number or group 2. Say Digit Store. OnStar systems, if equipped. of numbers you want to store “ ” all at once with no pauses, then 3. Say each digit, one at a time, The following commands are used follow the directions given by the that you want to store. After to delete and store phone numbers. system to save a name tag for each digit is entered, the system Store: This command will store this number. repeats back the digit it heard a phone number, or a group of followed by a tone. After the numbers as a name tag. Using the “Digit Store” Command last digit has been entered, Digit Store: This command allows If an unwanted number is say “Store,” and then follow the a phone number to be stored as a recognized by the system, say directions given by the system to name tag by entering the digits one “Clear” at any time to clear the save a name tag for this number. last number. at a time. Using the “Delete” Command Delete: This command is used to 1. Press and hold for delete individual name tags. b g two seconds. Delete All Name Tags: This 2. Say Delete. command deletes all stored “ ” name tags in the Hands‐Free 3. Say the name tag you want to Calling Directory and the OnStar delete. Turn‐by‐Turn Destinations Directory, if equipped. Chevrolet Impala Owner Manual - 2011 Black plate (26,1)
7-26 Infotainment System
Using the “Delete All Name Tags” Making a Call Using the “Digit Dial” Command Command Calls can be made using the The digit dial command allows a This command deletes all stored following commands. phone number to be dialed by name tags in the Hands Free entering the digits one at a time. ‐ Dial or Call: The dial or Calling Directory and the OnStar After each digit is entered, the call command can be used Turn by Turn Destinations Directory, system repeats back the digit it ‐ ‐ interchangeably to dial a phone if equipped. heard followed by a tone. number or a stored name tag. To delete all name tags: If an unwanted number is Digit Dial: This command allows recognized by the system, say a phone number to be dialed by 1. Press and hold b g for Clear at any time to clear the entering the digits one at a time. “ ” two seconds. last number. Re dial: This command is used to 2. Say “Delete all name tags.” ‐ To hear all of the numbers dial the last number used on the cell recognized by the system, Listing Stored Numbers phone. say “Verify” at any time. The list command will list all stored Using the “Dial” or “Call” numbers and name tags. Command 1. Press and hold b g for two seconds. Using the “List” Command 1. Press and hold for b g 2. Say “Digit Dial.” 1. Press and hold for two seconds. b g 3. Say each digit, one at a time, two seconds. 2. Say “Dial” or “Call.” that you want to dial. After each 2. Say “Directory.” 3. Say the entire number without digit is entered, the system repeats back the digit it heard 3. Say “Hands‐Free Calling.” pausing, or say the name tag. followed by a tone. After the Once connected, the person called 4. Say “List.” last digit has been entered, will be heard through the audio say Dial. speakers. “ ” Chevrolet Impala Owner Manual - 2011 Black plate (27,1)
Infotainment System 7-27
Once connected, the person called Call Waiting Three‐Way Calling will be heard through the audio Call waiting must be supported on Three way calling must be speakers. ‐ the cell phone and enabled by the supported on the cell phone and Using the “Re‐dial” Command wireless service carrier. enabled by the wireless service carrier. 1. Press and hold b g for . Press b g to answer an two seconds. incoming call when another 1. While on a call, press b g. call is active. The original call 2. After the tone, say Re dial. 2. Say “Three‐way call.” “ ‐ ” is placed on hold. Once connected, the person called 3. Use the dial or call command to will be heard through the audio . Press b g again to return to the dial the number of the third party speakers. original call. to be called. Receiving a Call . To ignore the incoming call, no 4. Once the call is connected, action is required. press to link all callers When an incoming call is received, b g the audio system mutes and a ring . Press c x to disconnect the together. tone is heard in the vehicle. current call and switch to the call Ending a Call on hold. . Press b g to answer the call. Press c x to end a call. . Press c x to ignore a call. Chevrolet Impala Owner Manual - 2011 Black plate (28,1)
7-28 Infotainment System
Muting a Call Transferring Audio from the Voice Pass-Thru Bluetooth System to a Cell Phone During a call, all sounds from inside Voice pass‐thru allows access to the vehicle can be muted so that the During a call with the audio in the the voice recognition commands on person on the other end of the call vehicle: the cell phone. See your cell phone cannot hear them. manufacturer's user guide to see if 1. Press . b g the cell phone supports this feature. . To mute a call, press , and b g 2. Say “Transfer Call.” then say “Mute call.” To access contacts stored in the cell Transferring Audio to the phone: . To cancel mute, press b g, and Bluetooth System from a Cell 1. Press and hold for then say “Un‐mute call.” Phone b g two seconds. Transferring a Call During a call with the audio on the 2. Say “Bluetooth.” The system cell phone, press . The audio Audio can be transferred between b g responds “Bluetooth ready,” the Bluetooth system and the cell transfers to the vehicle. If the audio followed by a tone. phone. does not transfer to the vehicle, use the audio transfer feature on 3. Say “Voice.” The system The cell phone must be paired the cell phone. See your cell phone responds “OK, accessing and connected with the Bluetooth manufacturer's user guide for more
Infotainment System 7-29
Dual Tone Multi-Frequency Clearing the System (DTMF) Tones Unless information is deleted out The Bluetooth system can send of the in‐vehicle Bluetooth system, numbers and the numbers stored it will be retained indefinitely. as name tags during a call. This includes all saved name tags in You can use this feature when the phone book and phone pairing calling a menu‐driven phone information. For information on how system. Account numbers can to delete this information, see the also be stored for use. previous section “Deleting a Paired Phone” and the previous sections Sending a Number or Name Tag on deleting name tags. During a Call Other Information 1. Press b g. The system The Bluetooth® word mark and responds “Ready,” followed ® by a tone. logos are owned by the Bluetooth SIG, Inc. and any use of such marks 2. Say “Dial.” by General Motors is under license. 3. Say the number or name tag Other trademarks and trade names to send. are those of their respective owners. Chevrolet Impala Owner Manual - 2011 Black plate (30,1)
7-30 Infotainment System
2 NOTES Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Climate Controls 8-1
Climate Controls Climate Control Systems This vehicle may have a dual or single climate control system. The heating, Climate Control Systems cooling, defrost, defog and ventilation can be controlled with this system. Climate Control Systems ...... 8-1 For vehicles with heated seats, see Heated Front Seats on page 3‑7. Air Vents Air Vents ...... 8-5 Maintenance Passenger Compartment Air Filter ...... 8-5
Dual Zone with Optional Heated Seat Controls
A. Fan Control F. Driver and Passenger Heated B. Outside Air Seats C. Recirculation G. Driver and Passenger Temperature Controls D. Air Delivery Mode Control H. Rear Window Defogger E. Air Conditioning Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
8-2 Climate Controls
9 (Fan Control): Turn clockwise or counterclockwise to increase or decrease the fan speed. Positioning the knob between two modes can select a combination of those modes. If the airflow seems low when the fan is at the highest setting, the passenger compartment air filter may need to be replaced. There will be some airflow noticeable from the various outlets when Single Zone driving, even with the fan in the off position. For more information, A. Fan Control Temperature Control: For dual see Passenger Compartment Air B. Outside Air zone, turn the thumbwheels up Filter on page 8‑5 and Scheduled or down to increase or decrease Maintenance on page 11‑2. C. Temperature Control the temperature on the driver or Air Delivery Mode Control: Turn the passenger side of the vehicle. D. Recirculation clockwise or counterclockwise to For single zone, turn the knob change the direction of the airflow E. Air Delivery Mode Control clockwise or counterclockwise inside the vehicle. F. Air Conditioning to increase or decrease the temperature. G. Rear Window Defogger Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Climate Controls 8-3
To change the current mode, select the side window vents and the floor For quick cool down on hot days, do one of the following: vents. When defrost is selected, the following: the system automatically forces H (Vent): Air is directed to the 1. Select the H mode. instrument panel outlets. outside air into the vehicle. The air conditioning compressor will run 2. Press the # button. ) (Bi-Level): Air is divided automatically in this setting, unless between the instrument panel the outside temperature is below 3. Select the coolest temperature outlets and the floor outlets. 4°C (40°F). for both zones. 6 (Floor): Air is directed to the # (Air Conditioning): Press 4. Select the highest 9 speed. floor outlets, with some of the air to turn the air conditioning system directed to the windshield and on or off. An indicator light comes 5. When the coolest temperature side window outlets. In this mode, on to show that it is on. The air is selected in the A/C mode, the system automatically selects conditioning can be selected in any the system automatically goes outside air. mode as long as the fan is on and into the recirculation mode to improve cooling. - (Defog): This mode clears the the outside temperature is above windshield of fog or moisture. Air is freezing. A flashing indicator light Using these settings together for directed equally to the windshield indicates that the air conditioning long periods of time may cause the and the floor outlets. When defog compressor is currently not air inside the vehicle to become too is selected, the system turns off available. dry. To prevent this from happening, recirculation and runs the air On hot days, open the windows to after the air inside the vehicle has conditioning compressor unless let hot inside air escape; then close cooled, turn the recirculation the outside temperature is below them. This helps to reduce the time mode off. 4°C (40°F). it takes for the vehicle to cool down. The air conditioning system 0 (Defrost): This mode clears It also helps the system to operate removes moisture from the air, the windshield of fog or frost more efficiently. so a small amount of water may more quickly. Air is directed to drip under the vehicle while idling the windshield with some air to or after turning off the engine. This is normal. Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
8-4 Climate Controls
: (Outside Air): Press to turn Rear Window Defogger For vehicles with heated outside rearview mirrors, the mirrors heat on outside air. An indicator light The rear window defogger uses a to help clear fog or frost from the comes on to show that it is on. warming grid to remove fog from the surface of the mirror when the rear Outside air will circulate throughout rear window. the vehicle. window defog button is pressed. < (Rear Window Defogger): See Power Mirrors on page 2‑14. ? (Recirculation): Press to The rear window defogger turns Do not drive the vehicle until all the turn on the recirculation mode. off automatically after it has been windows are clear. An indicator light comes on to activated for 10 minutes. It can be show that it is on. turned off manually, by pressing Notice: Do not use anything This mode helps to quickly heat the button again or by turning the sharp on the inside of the rear or cool the air inside the vehicle ignition to the LOCK/OFF position. window. If you do, you could once the temperature inside the The rear window defogger can cut or damage the warming grid, vehicle is equal to or better than be turned on again for additional and the repairs would not be the outside temperature. It can be window clearing. The length of covered by the vehicle warranty. used to prevent outside air and defogger operation will increase Do not attach a temporary vehicle odors from entering the vehicle. if the vehicle is being driven. license, tape, a decal, or anything The recirculation mode is not similar to the defogger grid. available in outside air, floor, defog, or defrost modes. If the button is selected while in these modes, the indicator flashes three times. Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
Climate Controls 8-5
. If the airflow seems low when Air Vents the fan is at the highest setting, Maintenance Use the thumbwheel located the passenger compartment air below or to the side of the outlet, to filter, if equipped, may need to Passenger Compartment change the direction of the air flow. replaced. For more information, Air Filter see Passenger Compartment Operation Tips Air Filter on page 8‑5 and The vehicle has a passenger compartment particulate air . Clear away any ice, snow, Scheduled Maintenance on page 11‑2. filter. It is located in the engine or leaves from the air inlets at compartment, below the air inlet the base of the windshield that . If fogging reoccurs while in grille on the passenger side. may block the flow of air into vent or bi-level modes with the vehicle. mild temperature throughout The filter traps most of the pollen from air entering the . the vehicle, turn on the air Use of non-GM approved hood climate control system. It needs deflectors may adversely affect conditioner to reduce windshield fogging. to be changed periodically to the performance of the system. ensure system performance. . Keep the path under the front For information on how often seats clear of objects to help to change the passenger circulate the air inside the compartment air filter, see vehicle more effectively. Scheduled Maintenance on page 11‑2. Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
8-6 Climate Controls
To change the passenger 5. Lift the air inlet grille and compartment air filter: disconnect the washer hose 1. Turn off the ignition when the at the quick-connect. windshield wipers are in the up 6. Remove the air inlet grille. position. 7. Remove the water deflector 2. Raise the vehicle hood. plate. 3. Pull back the hood weatherstrip 8. Remove the old passenger from the passenger side of the compartment air filter. vehicle halfway to center. 9. Reverse the steps to install the new air filter. For best climate control system performance, reinstall the air filter. For the type of filter to use, see Maintenance Replacement Parts on page 11‑8.
4. Remove the air inlet grille retainers. Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Driving and Operating 9-1
Shifting Into Park ...... 9-21 Fuel Driving and Shifting Out of Park ...... 9-23 Fuel ...... 9-35 Operating Parking Over Things Recommended Fuel ...... 9-35 That Burn ...... 9-24 Gasoline Specifications (U.S. and Canada Only) ...... 9-36 Engine Exhaust California Fuel Driving Information Engine Exhaust ...... 9-24 Defensive Driving ...... 9-2 Requirements ...... 9-36 Running the Vehicle While Fuels in Foreign Countries . . . 9-36 Drunk Driving ...... 9-2 Parked ...... 9-25 Control of a Vehicle ...... 9-3 Fuel Additives ...... 9-37 Braking ...... 9-3 Automatic Transmission Fuel E85 (85% Ethanol) . . . . . 9-38 Steering ...... 9-4 Automatic Transmission . . . . . 9-25 Filling the Tank ...... 9-39 Off-Road Recovery ...... 9-5 Filling a Portable Fuel Loss of Control ...... 9-6 Brakes Container ...... 9-41 Antilock Brake Driving on Wet Roads ...... 9-7 Towing Highway Hypnosis ...... 9-8 System (ABS) ...... 9-28 General Towing Hill and Mountain Roads ...... 9-8 Parking Brake ...... 9-29 Information ...... 9-41 Winter Driving ...... 9-9 Ride Control Systems Driving Characteristics and If the Vehicle is Stuck ...... 9-11 Traction Control Towing Tips ...... 9-42 Vehicle Load Limits ...... 9-12 System (TCS) ...... 9-29 Trailer Towing ...... 9-45 Starting and Operating Electronic Stability Towing Equipment ...... 9-47 Control (ESC) ...... 9-31 New Vehicle Break-In ...... 9-17 Conversions and Add-Ons Ignition Positions ...... 9-17 Cruise Control Add-On Electrical Starting the Engine ...... 9-19 Cruise Control ...... 9-32 Equipment ...... 9-48 Engine Heater ...... 9-20 Retained Accessory Power (RAP) ...... 9-21 Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
9-2 Driving and Operating
Driving Information Death and injury associated with WARNING (Continued) drinking and driving is a global tragedy. Defensive Driving Driver distraction can cause collisions resulting in injury or Alcohol affects four things that Defensive driving means always “ possible death. These simple anyone needs to drive a vehicle: expect the unexpected.” The first defensive driving techniques judgment, muscular coordination, step in driving defensively is to wear vision, and attentiveness. the safety belt. See Safety Belts on could save your life. page 3‑10. Police records show that almost 40 percent of all motor Drunk Driving vehicle-related deaths involve { WARNING alcohol. In most cases, these Assume that other road users { WARNING deaths are the result of someone who was drinking and driving. (pedestrians, bicyclists, and other Drinking and then driving is In recent years, more than drivers) are going to be careless very dangerous. Your reflexes, 17,000 annual motor vehicle-related and make mistakes. Anticipate perceptions, attentiveness, and deaths have been associated with what they might do and be ready. judgment can be affected by the use of alcohol, with about In addition: even a small amount of alcohol. 250,000 people injured. . Allow enough following You can have a serious — or For persons under 21, it is against distance between you and even fatal — collision if you the law in every U.S. state to drink the driver in front of you. drive after drinking. alcohol. There are good medical, . Focus on the task of driving. Do not drink and drive or ride with psychological, and developmental (Continued) a driver who has been drinking. reasons for these laws. Ride home in a cab; or if you are The obvious way to eliminate the with a group, designate a driver leading highway safety problem is who will not drink. for people never to drink alcohol and then drive. Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Driving and Operating 9-3
Medical research shows that Braking And, of course, actual stopping alcohol in a person's system distances vary greatly with the can make crash injuries worse, See Brake System Warning Light on surface of the road, whether it is especially injuries to the brain, page 5‑20. pavement or gravel; the condition spinal cord, or heart. This means Braking action involves perception of the road, whether it is wet, dry, that when anyone who has been time and reaction time. Deciding or icy; tire tread; the condition of the drinking — driver or passenger — is to push the brake pedal is brakes; the weight of the vehicle; in a crash, that person's chance of perception time. Actually doing and the amount of brake force being killed or permanently disabled it is reaction time. applied. is higher than if the person had not Avoid needless heavy been drinking. Average reaction time is about three‐fourths of a second. But braking. Some people drive in that is only an average. It might spurts — heavy acceleration Control of a Vehicle be less with one driver and as followed by heavy braking — rather The following three systems long as two or three seconds or than keeping pace with traffic. help to control the vehicle while more with another. Age, physical This is a mistake. The brakes driving — brakes, steering, and condition, alertness, coordination, might not have time to cool between accelerator. At times, as when and eyesight all play a part. So do hard stops. The brakes will wear driving on snow or ice, it is easy to alcohol, drugs, and frustration. But out much faster with a lot of heavy ask more of those control systems even in three‐fourths of a second, braking. Keeping pace with the than the tires and road can provide. a vehicle moving at 100 km/h traffic and allowing realistic following Meaning, you can lose control of (60 mph) travels 20 m (66 ft). distances eliminates a lot of the vehicle. See Traction Control That could be a lot of distance unnecessary braking. That means System (TCS) on page 9‑29. in an emergency, so keeping better braking and longer brake life. enough space between the Adding non dealer accessories ‐ vehicle and others is important. can affect vehicle performance. See Accessories and Modifications on page 10‑3. Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
9-4 Driving and Operating
If the engine ever stops while Steering Try to adjust the speed so you can the vehicle is being driven, brake drive through the curve. Maintain a normally but do not pump the Power Steering reasonable, steady speed. Wait to brakes. If the brakes are pumped, If power steering assist is lost accelerate until out of the curve, the pedal could get harder to push because the engine stops or the and then accelerate gently into down. If the engine stops, there will power steering system is not the straightaway. still be some power brake assist but functioning, the vehicle can be Steering in Emergencies it will be used when the brake is steered but it will take more effort. applied. Once the power assist is There are times when steering used up, it can take longer to stop Steering Tips can be more effective than braking. and the brake pedal will be harder It is important to take curves at a For example, you come over a hill to push. reasonable speed. and find a truck stopped in your Adding non dealer accessories lane, or a car suddenly pulls out ‐ Traction in a curve depends on the can affect vehicle performance. from nowhere, or a child darts out condition of the tires and the road See Accessories and Modifications from between parked cars and stops surface, the angle at which the on page 10‑3. right in front of you. These problems curve is banked, and vehicle speed. can be avoided by braking — if you While in a curve, speed is the one can stop in time. But sometimes you factor that can be controlled. cannot stop in time because there If there is a need to reduce speed, is no room. That is the time for do it before entering the curve, while evasive action — steering around the front wheels are straight. the problem. Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
Driving and Operating 9-5
The vehicle can perform very recommended 9 and 3 o'clock Off-Road Recovery well in emergencies like these. positions, it can be turned a full First apply the brakes. See Braking 180 degrees very quickly without The vehicle's right wheels can drop on page 9‑3. It is better to remove removing either hand. But you have off the edge of a road onto the as much speed as possible from to act fast, steer quickly, and just as shoulder while driving. a collision. Then steer around quickly straighten the wheel once the problem, to the left or right you have avoided the object. depending on the space available. The fact that such emergency situations are always possible is a good reason to practice defensive driving at all times and wear safety belts properly.
If the level of the shoulder is only slightly below the pavement, recovery should be fairly easy. An emergency like this requires close attention and a quick decision. If holding the steering wheel at the Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
9-6 Driving and Operating
Ease off the accelerator and Skidding If the vehicle starts to slide, ease then, if there is nothing in the your foot off the accelerator pedal In a skid, a driver can lose way, steer so that the vehicle and quickly steer the way you control of the vehicle. Defensive straddles the edge of the pavement. want the vehicle to go. If you start drivers avoid most skids by taking Turn the steering wheel 8 to 13 cm steering quickly enough, the vehicle reasonable care suited to existing (3 to 5 in), about one-eighth turn, may straighten out. Always be ready conditions, and by not overdriving until the right front tire contacts for a second skid if it occurs. those conditions. But skids are the pavement edge. Then turn the always possible. Of course, traction is reduced when steering wheel to go straight down water, snow, ice, gravel, or other The three types of skids the roadway. material is on the road. For safety, correspond to the vehicle's three slow down and adjust your driving control systems. In the braking Loss of Control to these conditions. It is important skid, the wheels are not rolling. to slow down on slippery surfaces Let us review what driving experts In the steering or cornering skid, because stopping distance will be say about what happens when the too much speed or steering in a longer and vehicle control more three control systems — brakes, curve causes tires to slip and limited. steering, and acceleration — do not lose cornering force. And in the have enough friction where the tires acceleration skid, too much throttle meet the road to do what the driver causes the driving wheels to spin. has asked. In any emergency, do not give up. Keep trying to steer and constantly seek an escape route or area of less danger. Chevrolet Impala Owner Manual - 2011 Black plate (7,1)
Driving and Operating 9-7
While driving on a surface with Driving on Wet Roads reduced traction, try to avoid WARNING (Continued) sudden steering, acceleration, Rain and wet roads can reduce or braking, including reducing vehicle traction and affect your Flowing or rushing water creates vehicle speed by shifting to a lower ability to stop and accelerate. strong forces. Driving through gear. Any sudden changes could Always drive slower in these types flowing water could cause the cause the tires to slide. You may of driving conditions and avoid vehicle to be carried away. If this not realize the surface is slippery driving through large puddles and happens, you and other vehicle until the vehicle is skidding. Learn deep‐standing or flowing water. occupants could drown. Do not to recognize warning clues — such ignore police warnings and be as enough water, ice, or packed { WARNING very cautious about trying to snow on the road to make a drive through flowing water. mirrored surface — and slow Wet brakes can cause crashes. down when you have any doubt. They might not work as well in a quick stop and could cause Hydroplaning If the vehicle has the Antilock Brake System (ABS), remember: It pulling to one side. You could Hydroplaning is dangerous. helps avoid only the braking skid. lose control of the vehicle. Water can build up under the If the vehicle does not have ABS, After driving through a large vehicle's tires so they actually ride on the water. This can happen then in a braking skid, where the puddle of water or a car/vehicle if the road is wet enough and you wheels are no longer rolling, release wash, lightly apply the brake enough pressure on the brakes are going fast enough. When the pedal until the brakes work vehicle is hydroplaning, it has little to get the wheels rolling again. normally. This restores steering control. or no contact with the road. (Continued) Push the brake pedal down steadily There is no hard and fast rule about when you have to stop suddenly. hydroplaning. The best advice is to As long as the wheels are rolling, slow down when the road is wet. you will have steering control. Chevrolet Impala Owner Manual - 2011 Black plate (8,1)
9-8 Driving and Operating
Other Rainy Weather Tips Highway Hypnosis Hill and Mountain Roads Besides slowing down, other wet Always be alert and pay attention Driving on steep hills or through weather driving tips include: to your surroundings while driving. mountains is different than driving . Allow extra following distance. If you become tired or sleepy, find on flat or rolling terrain. Tips for a safe place to park the vehicle driving in these conditions include: . Pass with caution. and rest. . Keep the vehicle serviced and in . Keep windshield wiping Other driving tips include: good shape. equipment in good shape. . Keep the vehicle well ventilated. . Check all fluid levels and brakes, . Keep the windshield washer fluid tires, cooling system, and . Keep interior temperature cool. reservoir filled. transmission. . . Keep your eyes moving scan Have good tires with proper — . the road ahead and to the sides. Shift to a lower gear when going tread depth. See Tires on down steep or long hills. page 10‑42. . Check the rearview mirror and . Turn off cruise control. vehicle instruments often. { WARNING
If you do not shift down, the brakes could get so hot that they would not work well. You would then have poor braking or even none going down a hill. You could crash. Shift down to let the engine assist the brakes on a steep downhill slope. Chevrolet Impala Owner Manual - 2011 Black plate (9,1)
Driving and Operating 9-9
. Pay attention to special road Try not to break the fragile traction. { WARNING signs (falling rocks area, winding If you accelerate too fast, the drive roads, long grades, passing or wheels will spin and polish the Coasting downhill in N (Neutral) no-passing zones) and take surface under the tires even more. or with the ignition off is appropriate action. dangerous. The brakes will The Antilock Brake System (ABS) have to do all the work of slowing Winter Driving on page 9‑28 improves vehicle down and they could get so hot stability during hard stops on that they would not work well. Driving on Snow or Ice slippery roads, but apply the brakes sooner than when on dry pavement. You would then have poor braking Drive carefully when there is or even none going down a hill. snow or ice between the tires Allow greater following distance You could crash. Always have the and the road, creating less traction on any slippery road and watch engine running and the vehicle or grip. Wet ice can occur at about for slippery spots. Icy patches can in gear when going downhill. 0°C (32°F) when freezing rain occur on otherwise clear roads in begins to fall, resulting in even shaded areas. The surface of a less traction. Avoid driving on wet curve or an overpass can remain . Stay in your own lane. ice or in freezing rain until roads icy when the surrounding roads Do not swing wide or cut can be treated with salt or sand. are clear. Avoid sudden steering across the center of the road. maneuvers and braking while Drive at speeds that let you Drive with caution, whatever the on ice. stay in your own lane. condition. Accelerate gently so traction is not lost. Accelerating too Turn off cruise control on slippery . Top of hills: Be quickly causes the wheels to spin surfaces. alert something — and makes the surface under the could be in your lane tires slick, so there is even less (stalled car, accident). traction. Chevrolet Impala Owner Manual - 2011 Black plate (10,1)
9-10 Driving and Operating
Blizzard Conditions WARNING (Continued) WARNING (Continued) Being stuck in snow can be a serious situation. Stay with the If the vehicle is stuck in the snow: For more information about vehicle unless there is help nearby. . Clear away snow from around carbon monoxide, see Engine If possible, use the Roadside the base of your vehicle, Exhaust on page 9‑24. Assistance Program on page 13 6. ‑ especially any that is blocking To get help and keep everyone in Snow can trap exhaust gases the exhaust pipe. the vehicle safe: under your vehicle. This can . Check again from time to cause deadly CO (Carbon . Turn on the hazard warning time to be sure snow does Monoxide) gas to get inside. flashers. not collect there. CO could overcome you and . Tie a red cloth to an outside kill you. You cannot see it or . Open a window about mirror. 5 cm (2 in) on the side of smell it, so you might not know the vehicle that is away from it is in your vehicle. Clear away { WARNING the wind to bring in fresh air. snow from around the base of your vehicle, especially any that Snow can trap engine exhaust . Fully open the air outlets is blocking the exhaust. under the vehicle. This may on or under the instrument cause exhaust gases to get panel. Run the engine for short periods inside. Engine exhaust contains . Adjust the climate control only as needed to keep warm, Carbon Monoxide (CO) which system to a setting that but be careful. cannot be seen or smelled. circulates the air inside It can cause unconsciousness the vehicle and set the fan and even death. speed to the highest setting. (Continued) See Climate Control System in the Index. (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (11,1)
Driving and Operating 9-11
To save fuel, run the engine for only If the Vehicle is Stuck short periods as needed to warm { WARNING the vehicle and then shut the engine Slowly and cautiously spin the off and close the window most of wheels to free the vehicle when If the vehicle's tires spin at high the way to save heat. Repeat this stuck in sand, mud, ice, or snow. speed, they can explode, and you or others could be injured. until help arrives but only when you If the vehicle has a traction system, feel really uncomfortable from the it can often help to free a stuck The vehicle can overheat, cold. Moving about to keep warm vehicle. Refer to the vehicle's causing an engine compartment also helps. traction system in the Index. If stuck fire or other damage. Spin the wheels as little as possible and If it takes some time for help too severely for the traction system avoid going above 55 km/h to arrive, now and then when to free the vehicle, turn the traction you run the engine, push the system off and use the rocking (35 mph). accelerator pedal slightly so the method. engine runs faster than the idle For information about using tire speed. This keeps the battery chains on the vehicle, see Tire charged to restart the vehicle Chains on page 10‑64. and to signal for help with the headlamps. Do this as little as possible to save fuel. Chevrolet Impala Owner Manual - 2011 Black plate (12,1)
9-12 Driving and Operating
Rocking the Vehicle to Get Vehicle Load Limits Tire and Loading Information it Out Label It is very important to know how Turn the steering wheel left and much weight your vehicle can right to clear the area around the carry. Two labels on your vehicle front wheels. Turn off any traction show how much weight it may or stability system. Shift back and forth between R (Reverse) and a properly carry, the Tire and forward gear, spinning the wheels Loading Information label and as little as possible. To prevent the Vehicle Certification label. transmission wear, wait until the wheels stop spinning before shifting { WARNING gears. Release the accelerator pedal while shifting, and press Do not load the vehicle lightly on the accelerator pedal any heavier than the when the transmission is in gear. Gross Vehicle Weight Label Example Slowly spinning the wheels in the Rating (GVWR), or either the forward and reverse directions A vehicle-specific Tire and maximum front or rear Gross Loading Information label causes a rocking motion that could Axle Weight Rating (GAWR). free the vehicle. If that does not is attached to the vehicle's get the vehicle out after a few This can cause systems to center pillar (B-pillar). With tries, it might need to be towed break and change the way the the driver door open, you will out. If the vehicle does need to be vehicle handles. This could find the label attached below towed out, see Towing the Vehicle cause loss of control and a the door lock post (striker). on page 10‑79. crash. Overloading can also shorten the life of the vehicle. Chevrolet Impala Owner Manual - 2011 Black plate (13,1)
Driving and Operating 9-13
The Tire and Loading There is also important loading 3. Subtract the combined Information label lists the information on the Certification weight of the driver and number of occupant seating label. It tells you the Gross passengers from XXX kg positions (A), and the maximum Vehicle Weight Rating (GVWR) or XXX lbs. vehicle capacity weight (B) and the Gross Axle Weight 4. The resulting figure equals in kilograms and pounds. Rating (GAWR) for the front and the available amount of cargo The vehicle capacity weight rear axle, see “Certification and luggage load capacity. includes the weight of all Label later in this section. ” For example, if the “XXX” occupants, cargo, and all Steps for Determining Correct amount equals 1400 lbs nonfactory‐installed options. Load Limit and there will be five 150 lb The Tire and Loading 1. Locate the statement passengers in your vehicle, Information label also lists “The combined weight the amount of available cargo the tire size of the original of occupants and cargo and luggage load capacity equipment tires (C) and should never exceed XXX kg is 650 lbs (1400 − 750 the recommended cold or XXX lbs” on your vehicle's (5 x 150) = 650 lbs). tire inflation pressures (D). placard. For more information on tires and inflation, see 2. Determine the combined Tires on page 10‑42 and weight of the driver and Tire Pressure on page 10‑49. passengers that will be riding in your vehicle. Chevrolet Impala Owner Manual - 2011 Black plate (14,1)
9-14 Driving and Operating
5. Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step³4. 6. If your vehicle will be towing a trailer, the load from your trailer will be transferred to your vehicle. Consult this manual to determine how Example 1 Example 2 this reduces the available A. Maximum Vehicle Capacity A. Maximum Vehicle Capacity cargo and luggage load Weight for Example 1 = 453 kg Weight for Example 2 = 453 kg capacity for your vehicle. (1,000 lbs) (1,000 lbs) If your vehicle can tow a trailer, B. Subtract Occupant Weight @ B. Subtract Occupant Weight @ see Trailer Towing on page 9‑45 68 kg (150 lbs) × 2 = 136 kg 68 kg (150 lbs) × 5 = 340 kg for important information on (300 lbs) (750 lbs) towing a trailer, towing safety C. Available Occupant and Cargo C. Available Cargo rules, and trailering tips. Weight = 317 kg (700 lbs) Weight = 113 kg (250 lbs) Chevrolet Impala Owner Manual - 2011 Black plate (15,1)
Driving and Operating 9-15
vehicle's maximum vehicle The label shows the gross capacity weight and seating weight capacity of your vehicle, positions. The combined called the Gross Vehicle Weight weight of the driver, passengers, Rating (GVWR). The GVWR and cargo should never exceed includes the weight of the your vehicle's maximum vehicle vehicle, all occupants, fuel, capacity weight. and cargo. Certification Label Never exceed the GVWR for your vehicle or the Gross Axle Weight Rating (GAWR) for either the front or rear axle. Example 3 If there is a heavy load, it should A. Maximum Vehicle Capacity be spread out. Weight for Example 3 = 453 kg (1,000 lbs) B. Subtract Occupant Weight @ 91 kg (200 lbs) × 5 = 453 kg (1,000 lbs) C. Available Cargo Weight = 0 kg (0 lbs) Refer to your vehicle's Tire and A vehicle-specific Certification Loading Information label for label is found on the rear edge specific information about your of the driver door. Chevrolet Impala Owner Manual - 2011 Black plate (16,1)
9-16 Driving and Operating
If things like suitcases, tools, { WARNING packages, or anything else WARNING (Continued) Do not load the vehicle are put inside the vehicle, . Never stack heavier any heavier than the Gross they will go as fast as the things, like suitcases, Vehicle Weight Rating vehicle goes. If you have to inside the vehicle so that (GVWR), or either the stop or turn quickly, or if there some of them are above maximum front or rear Gross is a crash, they will keep going. the tops of the seats. Axle Weight Rating (GAWR). { WARNING . Do not leave an This can cause systems to unsecured child restraint break and change the way the Things inside the vehicle can in the vehicle. vehicle handles. This could strike and injure people in a cause loss of control and a . Secure loose items in the sudden stop or turn, or in a vehicle. crash. Overloading can also crash. shorten the life of the vehicle. . Do not leave a seat folded . Put things in the cargo down unless needed. area of the vehicle. In the Notice : Overloading the cargo area, put them as vehicle may cause damage. far forward as possible. Repairs would not be covered Try to spread the weight by the vehicle warranty. evenly. Do not overload the vehicle. (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (17,1)
Driving and Operating 9-17
Starting and . Do not tow a trailer during To shift out of P (Park), the ignition break-in. See Trailer must be in ON/RUN and the brake Operating Towing on page 9‑45 for pedal must be applied. the trailer towing capabilities Notice: Using a tool to force the New Vehicle Break-In of your vehicle and more information. key to turn in the ignition could Notice: The vehicle does not cause damage to the switch or Following break in, engine need an elaborate break-in. But it ‐ break the key. Use the correct speed and load can be gradually will perform better in the long run key, make sure it is all the way in, increased. if you follow these guidelines: and turn it only with your hand. If the key cannot be turned by . Do not drive at any one Ignition Positions hand, see your dealer. constant speed, fast or slow, for the first 805 km A (STOPPING THE ENGINE/ (500 miles). Do not make LOCK/OFF): When the vehicle is full-throttle starts. Avoid stopped, turn the ignition switch to downshifting to brake or LOCK/OFF to turn the engine off. slow the vehicle. Retained Accessory Power (RAP) will remain active. See Retained . Avoid making hard stops for Accessory Power (RAP) on the first 322 km (200 miles) page 9‑21 or so. During this time the new brake linings are not This position locks the ignition. yet broken in. Hard stops It also locks the transmission. with new linings can mean This is the only position in which premature wear and earlier the ignition key can be inserted replacement. Follow this or removed. The ignition switch has four different breaking-in guideline every positions. time you get new brake linings. Chevrolet Impala Owner Manual - 2011 Black plate (18,1)
9-18 Driving and Operating
Do not turn the engine off when the The steering can bind with the If you leave the key in the vehicle is moving. This will cause a wheels turned off center. If this ACC/ACCESSORY or ON/RUN loss of power assist in the brake happens, move the steering wheel position with the engine off, the and steering systems and disable from left to right while turning the battery could be drained. You may the airbags. key to ACC/ACCESSORY. If this not be able to start the vehicle if In an emergency: doesn't work, then the vehicle the battery is allowed to drain for needs service. an extended period of time. 1. Brake using a firm and steady pressure. Do not pump the B (ACC/ACCESSORY): This is the D (START): This is the position that brakes repeatedly. This may position in which you can operate starts the engine. When the engine deplete power assist, requiring the radio and windshield wipers starts, release the key. The ignition increased brake pedal force. while the engine is off. To use switch returns to ON/RUN for ACC/ACCESSORY, turn the key driving. 2. Shift the vehicle to neutral. clockwise. This can be done while the A warning chime will sound and vehicle is moving. After shifting C (ON/RUN): This position can the Driver Information Center (DIC) to neutral, firmly apply the be used to operate the electrical will display DRIVER DOOR OPEN brakes and steer the vehicle accessories and to display some when the driver door is opened, the to a safe location. instrument panel cluster warning ignition is in ACC/ACCESSORY or and indicator lights. The switch LOCK/OFF, and the key is in the 3. Come to a complete stop, shift stays in this position when the ignition. See Door Ajar Messages to P (Park), and turn the ignition engine is running. on page 5‑31 for more information. to LOCK/OFF. On vehicles with an automatic transmission, the shift lever must be in P (Park) to turn the ignition switch to the LOCK/OFF position. 4. Set the parking brake. See Parking Brake on page 9‑29 Chevrolet Impala Owner Manual - 2011 Black plate (19,1)
Driving and Operating 9-19
Starting the Engine The vehicle has a When the Low Fuel warning Computer-Controlled lamp is on and the FUEL LEVEL Move the shift lever to P (Park) or Cranking System. This feature LOW message is displayed in N (Neutral). The engine will not start assists in starting the engine the Driver Information Center in any other position. To restart the and protects components. (DIC), the Computer‐Controlled engine when the vehicle is already If the ignition key is turned Cranking System is disabled moving, use N (Neutral) only. to the START position, and to prevent possible vehicle Notice: Do not try to shift to then released when the engine component damage. When P (Park) if the vehicle is moving. begins cranking, the engine this happens, hold the ignition If you do, you could damage the will continue cranking for a switch in the START position transmission. Shift to P (Park) few seconds or until the vehicle to continue engine cranking. only when the vehicle is stopped. starts. If the engine does Notice: Cranking the engine for not start and the key is held Starting Procedure long periods of time, by returning in START, cranking will be the key to the START position 1. With your foot off the accelerator stopped after 15 seconds to immediately after cranking has pedal, turn the ignition to prevent cranking motor damage. ended, can overheat and damage START. When the engine To prevent gear damage, this the cranking motor, and drain the starts, let go of the key. system also prevents cranking battery. Wait at least 15 seconds The idle speed will slow if the engine is already running. between each try, to let the down as the engine warms. Engine cranking can be stopped cranking motor cool down. Do not race the engine by turning the ignition switch immediately after starting to the ACC/ACCESSORY or it. Operate the engine and LOCK/OFF position. transmission gently to allow the oil to warm up and lubricate all moving parts. Chevrolet Impala Owner Manual - 2011 Black plate (20,1)
9-20 Driving and Operating
2. If the engine does not start after Notice: The engine is designed To Use the Engine Heater 5 10 seconds, especially in very to work with the electronics in ‐ 1. Turn off the engine. cold weather (below −18°C or the vehicle. If you add electrical 0°F), it could be flooded with too parts or accessories, you could 2. Open the hood and unwrap much gasoline. Try pushing the change the way the engine the electrical cord. The cord is accelerator pedal all the way to operates. Before adding electrical attached to the underside of the the floor and holding it there as equipment, check with your diagonal brace, which is located you hold the key in START for dealer. If you do not, the engine above the engine air cleaner/ up to a maximum of 15 seconds. might not perform properly. Any filter assembly. Wait at least 15 seconds resulting damage would not be 3. Plug it into a normal, grounded between each try, to allow the covered by the vehicle warranty. 110-volt AC outlet. cranking motor to cool down. When the engine starts, let go Engine Heater of the key and accelerator. If the { WARNING vehicle starts briefly but then The engine coolant heater can Plugging the cord into an stops again, repeat these steps. provide easier starting and ungrounded outlet could cause This clears the extra gasoline better fuel economy during engine from the engine. Do not race warm‐up in cold weather conditions an electrical shock. Also, the the engine immediately after at or below −18°C (0°F). Vehicles wrong kind of extension cord starting it. Operate the engine with an engine coolant heater could overheat and cause a fire. and transmission gently until should be plugged in at least You could be seriously injured. the oil warms up and lubricates four hours before starting. Plug the cord into a properly all moving parts. grounded three-prong 110-volt AC outlet. If the cord will not reach, use a heavy-duty three-prong extension cord rated for at least 15 amps. Chevrolet Impala Owner Manual - 2011 Black plate (21,1)
Driving and Operating 9-21
4. Before starting the engine, be The power windows will continue to Steering Column Shift Lever sure to unplug and store the work for up to 10 minutes or until If the vehicle has a steering column cord as it was before to keep it any door is opened. shift lever, use this procedure to away from moving engine parts, shift the vehicle into P (Park): and prevent damage. Shifting Into Park 1. Hold the brake pedal down. The length of time the heater should remain plugged in depends on { WARNING 2. Move the shift lever into P (Park) several factors. Ask a dealer in the by pulling the shift lever toward area where you will be parking the It can be dangerous to get out of you and moving it up as far as it vehicle for the best advice on this. the vehicle if the shift lever is not will go. fully in P (Park) with the parking 3. With your foot still holding Retained Accessory brake firmly set. The vehicle can the brake pedal down, set the Power (RAP) roll. If you have left the engine parking brake. See Parking running, the vehicle can move Brake on page 9‑29 for more These vehicle accessories can be suddenly. You or others could be information. used for up to 10 minutes after the injured. To be sure the vehicle will 4. Turn the ignition key to engine turned off: not move, even when you are on LOCK/OFF. . Audio System fairly level ground, use the steps that follow. If you are pulling a 5. Remove the key and take it with . Power Windows trailer, see Driving Characteristics you. If you can leave the vehicle The radio will work when the key is and Towing Tips on page 9‑42. with the ignition key in your in ON/RUN or ACC/ACCESSORY. hand, the vehicle is in P (Park). Once the key is turned from ON/RUN to LOCK/OFF the radio will continue to work 10 minutes or until the driver door is opened. Chevrolet Impala Owner Manual - 2011 Black plate (22,1)
9-22 Driving and Operating
Console Shift Lever Leaving the Vehicle With the Torque Lock If the vehicle is equipped with Engine Running Torque lock is when the weight a console shift lever, use this of the vehicle puts too much procedure to shift the vehicle { WARNING force on the parking pawl in the into P (Park): transmission. This happens when It can be dangerous to leave the 1. Hold the brake pedal down. parking on a hill and shifting the vehicle with the engine running. transmission into P (Park) is not 2. Move the shift lever into P (Park) The vehicle could move suddenly done properly and then it is difficult by pushing the lever all the way if the shift lever is not fully in to shift out of P (Park). To prevent toward the front of the vehicle. P (Park) with the parking brake torque lock, set the parking brake 3. While keeping the brake pedal firmly set. And, if you leave the and then shift into P (Park). To find applied, set the parking brake. vehicle with the engine running, out how, see “Shifting Into Park” in See Parking Brake on page 9‑29 it could overheat and even this section. for more information. catch fire. You or others could If torque lock does occur, your be injured. Do not leave the 4. Turn the ignition key to vehicle may need to be pushed LOCK/OFF. vehicle with the engine running. uphill by another vehicle to relieve the parking pawl pressure, so you 5. Remove the key and take it with can shift out of P (Park). you. If you can leave the vehicle If you have to leave the vehicle with the ignition key in your with the engine running, be sure hand, the vehicle is in P (Park). your vehicle is in P (Park) and the parking brake is firmly set before you leave it. See Parking Brake on page 9‑29 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (23,1)
Driving and Operating 9-23
Shifting Out of Park Console Shift Column Shift Automatic Transmission If the console shift lever cannot be If the column shift lever cannot be moved out of P (Park): moved out of P (Park): Shift Lock 1. Apply and maintain the regular 1. Apply and maintain the regular The vehicle has an electronic shift brakes. brakes. lock release system. The shift lock release is designed to: 2. Turn the ignition to ON/RUN 2. Turn the ignition key to the position. See Ignition Positions ON/RUN position. See Ignition . Prevent ignition key removal on page 9‑17 for more Positions on page 9‑17 for more unless the shift lever is in information. information. P (Park). 3. Let up on the shift lever and 3. Shift out of the P (Park) position . Prevent movement of the shift make sure the shift lever is to the N (Neutral) position. lever out of P (Park), unless the pushed all the way into P (Park). ignition is in ON/RUN and the 4. Move the vehicle to a safe regular brake pedal is applied. 4. Press the shift lever button. location. The shift lock is always functional 5. Then, move the shift into the If you still cannot move the shift except in the case of a an desired gear. lever from P (Park), consult your uncharged or low voltage If you still cannot move the shift dealer or a professional towing (less than 9 volt) battery. lever from P (Park), consult your service. If the vehicle has an uncharged dealer or a professional towing battery or a battery with low voltage, service. try charging or jump starting the battery. See Jump Starting on page 10‑75. Chevrolet Impala Owner Manual - 2011 Black plate (24,1)
9-24 Driving and Operating
Parking Over Things Engine Exhaust WARNING (Continued) That Burn { WARNING . There are holes or openings { WARNING in the vehicle body from Engine exhaust contains carbon damage or after market Things that can burn could touch monoxide (CO) which cannot be modifications that are not hot exhaust parts under the seen or smelled. Exposure to CO completely sealed. vehicle and ignite. Do not park can cause unconsciousness and If unusual fumes are detected or over papers, leaves, dry grass, even death. if it is suspected that exhaust is or other things that can burn. Exhaust may enter the vehicle if: coming into the vehicle: . The vehicle idles in areas . Drive it only with the windows with poor ventilation (parking completely down. garages, tunnels, deep snow . Have the vehicle repaired that may block underbody immediately. airflow or tail pipes). Never park the vehicle with the . The exhaust smells or engine running in an enclosed sounds strange or different. area such as a garage or a . The exhaust system leaks building that has no fresh air due to corrosion or damage. ventilation. . The vehicle exhaust system has been modified, damaged or improperly repaired. (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (25,1)
Driving and Operating 9-25
Running the Vehicle { WARNING Automatic While Parked Transmission It is better not to park with the It can be dangerous to get out of the vehicle if the automatic The automatic transmission has a engine running. But if you ever have shift lever on the steering column or to, here are some things to know. transmission shift lever is not fully in P (Park) with the parking on the console between the seats. brake firmly set. The vehicle can { WARNING roll. Do not leave the vehicle Idling a vehicle in an enclosed when the engine is running area with poor ventilation is unless you have to. If you have dangerous. Engine exhaust may left the engine running, the enter the vehicle. Engine exhaust vehicle can move suddenly. contains carbon monoxide (CO) You or others could be injured. which cannot be seen or smelled. To be sure the vehicle will not There is a display, located on the It can cause unconsciousness move, even when you are on instrument panel cluster, that will and even death. Never run the fairly level ground, always set indicate the gear the vehicle is in. engine in an enclosed area the parking brake and move the Maximum engine speed is limited that has no fresh air ventilation. shift lever to P (Park). on automatic transmission vehicles For more information, see Engine while in P (Park) or N (Neutral) to Exhaust on page 9‑24. Follow the proper steps to be protect driveline components from sure the vehicle will not move. improper operation. See Shifting Into Park on page 9‑21. If parking on a hill and pulling a trailer, see Driving Characteristics and Towing Tips on page 9‑42. Chevrolet Impala Owner Manual - 2011 Black plate (26,1)
9-26 Driving and Operating
There are several different positions Make sure the shift lever is fully To rock the vehicle back and forth to for the shift lever. in P (Park) before starting the get out of snow, ice, or sand without P (Park): This position locks the engine. The vehicle has an damaging the transmission, see If front wheels. It is the best position automatic transmission shift lock the Vehicle is Stuck on page 9‑11. to use when the engine is started control system. You must fully apply N (Neutral): In this position, the because the vehicle cannot move the brakes first, then press the shift engine does not connect with the easily. lever button before you can shift wheels. To restart the engine when from P (Park) while the ignition is in the vehicle is already moving, ON/RUN. If you cannot shift out of { WARNING use N (Neutral) only. Also, use P (Park), ease pressure on the shift N (Neutral) when the vehicle is lever and push the shift lever all the It can be dangerous to get out of being towed. way into P (Park) as you maintain the vehicle if the shift lever is not brake application. Then press the fully in P (Park) with the parking shift lever button and move the shift { WARNING brake firmly set. The vehicle can lever into another gear. See Shifting Shifting into a drive gear while the roll. If you have left the engine Out of Park on page 9‑23. running, the vehicle can move engine is running at high speed is suddenly. You or others could be R (Reverse): Use this gear to dangerous. Unless your foot is back up. injured. To be sure the vehicle will firmly on the brake pedal, the not move, even when you are on Notice: Shifting to R (Reverse) vehicle could move very rapidly. fairly level ground, use the steps while the vehicle is moving You could lose control and hit that follow. If you are pulling a forward could damage the people or objects. Do not shift trailer, see Driving Characteristics transmission. The repairs would into a drive gear while the engine and Towing Tips on page 9‑42. not be covered by the vehicle is running at high speed. warranty. Shift to R (Reverse) only after the vehicle is stopped. Chevrolet Impala Owner Manual - 2011 Black plate (27,1)
Driving and Operating 9-27
Notice: Shifting out of P (Park) Notice: Driving the vehicle if you Notice: Driving in 2 (Second) for or N (Neutral) with the engine notice that it is moving slowly more than 25 miles (40 km) or at running at high speed may or not shifting gears as you speeds over 55 mph (90 km/h) damage the transmission. increase speed may damage the may damage the transmission. The repairs would not be covered transmission. Have the vehicle Also, shifting into 2 (Second) at by the vehicle warranty. Be sure serviced right away. You can speeds above 65 mph (105 km/h) the engine is not running at high drive in 2 (Second) when you are can cause damage. Drive in speed when shifting the vehicle. driving less than 35 mph (55 km/h) 3 (Third) or D (Drive) instead D (Drive) : This position is for and D (Drive) for higher speeds of 2 (Second). normal driving. It provides the best until then. 1 (First): This position reduces fuel economy. If you need more 3 (Third): This position is also vehicle speed even more than power for passing, and you are: used for normal driving. However, 2 (Second) without using the brakes. it reduces vehicle speed more than You can use it on very steep hills, . Going less than 55 km/h (35 mph), push the accelerator D (Drive) without using the brakes. or in deep snow or mud. If the shift pedal about halfway down. You might choose 3 (Third) instead lever is in 1 (First) while the vehicle of D (Drive) when driving on hilly, is moving forward, the transmission . Going about 55 km/h (35 mph) or winding roads, when towing a trailer, will not shift into first gear until the more, push the accelerator pedal so there is less shifting between vehicle is going slowly enough. all the way down. gears and when going down a Notice: Spinning the tires The transmission will shift down steep hill. or holding the vehicle in one to the next gear and the vehicle 2 (Second): This position reduces place on a hill using only the will have more power. vehicle speed even more than accelerator pedal may damage Downshifting the transmission in 3 (Third) without using the brakes. the transmission. The repair will slippery road conditions could result You can use 2 (Second) on hills. not be covered by the vehicle in skidding, see “Skidding” under It can help control vehicle speed warranty. If you are stuck, do not Loss of Control on page 9‑6. as you go down steep mountain spin the tires. When stopping on roads. You would also want to a hill, use the brakes to hold the use the brakes off and on. vehicle in place. Chevrolet Impala Owner Manual - 2011 Black plate (28,1)
9-28 Driving and Operating
Brakes If driving safely on a wet road close to the vehicle in front of you, and it becomes necessary to there will not be enough time to slam on the brakes and continue apply the brakes if that vehicle Antilock Brake braking to avoid a sudden obstacle, suddenly slows or stops. Always System (ABS) a computer senses that the wheels leave enough room up ahead to are slowing down. If one of the stop, even with ABS. This vehicle has the Antilock wheels is about to stop rolling, Brake System (ABS), an advanced the computer will separately Using ABS electronic braking system that helps work the brakes at each wheel. prevent a braking skid. Do not pump the brakes. Just hold ABS can change the brake pressure the brake pedal down firmly and let When the engine is started and the to each wheel, as required, faster ABS work. You might hear the ABS vehicle begins to drive away, ABS than any driver could. This can help pump or motor operating and feel checks itself. A momentary motor or the driver steer around the obstacle the brake pedal pulsate, but this is clicking noise might be heard while while braking hard. normal. this test is going on, and it might even be noticed that the brake As the brakes are applied, the Braking in Emergencies pedal moves a little. This is normal. computer keeps receiving updates ABS allows the driver to steer and on wheel speed and controls brake at the same time. In many braking pressure accordingly. emergencies, steering can help Remember: ABS does not change more than even the very best the time needed to get a foot up to braking. the brake pedal or always decrease stopping distance. If you get too
If there is a problem with ABS, this warning light stays on. See Antilock Brake System (ABS) Warning Light on page 5‑21. Chevrolet Impala Owner Manual - 2011 Black plate (29,1)
Driving and Operating 9-29
Parking Brake To release the parking brake, hold Ride Control Systems the brake pedal down and push the parking brake pedal. When you lift your foot off the parking brake Traction Control pedal, the pedal will follow it to the System (TCS) released position. The vehicle may have a A warning chime will sound and a Traction Control System (TCS) brake warning light located on the that limits wheel spin. This is instrument panel cluster will come especially useful in slippery road on, if the parking brake is set, the conditions. The system operates ignition is on, and the vehicle speed only if it senses that one or both is greater than 8 km/h (5 mph). of the front wheels are spinning Notice: Driving with the parking or beginning to lose traction. When brake on can overheat the brake this happens, the system reduces engine power and may also upshift The parking brake is located to the system and cause premature left of the brake pedal, near the wear or damage to brake system the transmission and apply the front brakes to limit wheel spin. driver door. parts. Make sure that the parking brake is fully released and the To set the parking brake, hold the brake warning light is off before brake pedal down, then push down driving. the parking brake pedal. If you are towing a trailer and parking on any hill, see Driving Characteristics and Towing Tips on page 9‑42. This light will flash when the TCS is limiting wheel spin. Chevrolet Impala Owner Manual - 2011 Black plate (30,1)
9-30 Driving and Operating
The system may be heard or felt while it is working, but this is normal. If cruise control is being used when TCS begins to limit wheel spin, the cruise control will automatically disengage. Cruise control may be When the system is on, this warning To turn the system on or off, press reengaged when road conditions light comes on and stays on if there the Traction Control button located allow. See Cruise Control on is a problem. on the instrument panel. page 9‑32. A SERVICE TRACTION CONTROL When the system is turned off, the The TCS operates in all message also appears on the DIC. traction control warning light comes transmission shift lever positions. When this warning light is on, the on and TRACTION CONTROL OFF But the system can upshift the system will not limit wheel spin. appears on the DIC. If the traction transmission only as high as Adjust your driving accordingly. control system is limiting wheel spin the shift lever position chosen, See Ride Control System Messages when the button is pressed to turn so use the lower gears only on page 5‑35 for more information. the system off, the warning light when necessary. See Automatic To limit wheel spin, especially comes on and the system will turn Transmission on page 9‑25. in slippery road conditions, TCS off right away. should always be left on. But the Press the Traction Control button system can be turned off if needed. again to turn the system back on. Turn the system off if the vehicle The Traction Control warning light gets stuck in sand, mud, or snow should go off. and rocking the vehicle is required. Adding non‐dealer accessories can See If the Vehicle is Stuck on affect the vehicle's performance. page 9‑11 for more information. See Accessories and Modifications on page 10‑3 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (31,1)
Driving and Operating 9-31
Electronic Stability For more information, see Ride The Electronic Stability Control (ESC) Control System Messages on Control (ESC) system is page 5‑35. automatically enabled whenever Your vehicle may have an you start your vehicle. To assist Electronic Stability Control (ESC) the driver with vehicle directional system which combines antilock control, especially in slippery road brake, traction, and stability control conditions, you should always leave systems and helps the driver the system on. But, you can turn maintain directional control of the ESC off if you ever need to. vehicle in most driving conditions. If the vehicle is in cruise control When you first start your vehicle This light will flash on the instrument when the system begins to assist and begin to drive away, the system panel cluster when the ESC system the driver maintain directional performs several diagnostic checks is both on and activated. control of the vehicle, the ESC/TCS to ensure there are no problems. You may also feel or hear the light will flash and the cruise control You may hear or feel the system system working; this is normal. will automatically disengage. When working. This is normal and does road conditions allow you to use not mean there is a problem with When the light is on solid and the cruise again, you may re-engage your vehicle. The system should SERVICE STABILITRAK message the cruise control. See Cruise initialize before the vehicle reaches is displayed, the system will not Control on page 9‑32. 32 km/h (20 mph). assist the driver in maintaining directional control of the vehicle. If the system fails to turn on or Adjust your driving accordingly. activate, the ESC/TCS light will See Ride Control System be on solid, and the SERVICE Messages on page 5‑35. STABILITRAK message will be displayed. Chevrolet Impala Owner Manual - 2011 Black plate (32,1)
9-32 Driving and Operating
and you want to “rock” your vehicle Cruise Control to attempt to free it. It may also be necessary to turn off the system With cruise control, you can when driving in extreme off-road maintain a speed of about 40 km/h conditions where high wheel spin is (25 mph) or more without keeping required. See If the Vehicle is Stuck your foot on the accelerator. Cruise The ESC/TCS button is located on on page 9‑11. control does not work at speeds below about 40 km/h (25 mph). the instrument panel. ESC may also turn off automatically if it determines that a problem exists The traction control system can be { WARNING turned off or back on by pressing with the system. The SERVICE the ESC/TCS button. To disable STABILITRAK message and the ESC/TCS light will be on solid to Cruise control can be dangerous both traction control and ESC, where you cannot drive safely at press and hold the button briefly. warn the driver that ESC is disabled and requires service. If the problem a steady speed. So, do not use When the ESC system is turned does not clear after restarting the cruise control on winding off, the TRACTION CONTROL OFF the vehicle, you should see your roads or in heavy traffic. message will appear, and the dealer for service. See Ride Control Cruise control can be dangerous ESC/TCS light will be on solid to System Messages on page 5‑35 on slippery roads. On such roads, warn the driver that both traction for more information. control and ESC are disabled. fast changes in tire traction can Adding non‐dealer accessories can cause excessive wheel slip, and It is recommended to leave the affect your vehicle's performance. you could lose control. Do not use system on for normal driving See Accessories and Modifications cruise control on slippery roads. conditions, but it may be necessary on page 10‑3 for more information. to turn the system off if your vehicle is stuck in sand, mud, ice, or snow, Chevrolet Impala Owner Manual - 2011 Black plate (33,1)
Driving and Operating 9-33
If your vehicle has the Traction T (On/Off): Press to turn cruise If the cruise button is on when not Control System (TCS) and the control on and off. The indicator is lit in use, it could get bumped and cruise control is on, TCS will begin when cruise control is on. go into cruise when not desired. to limit wheel spin and the cruise Keep the cruise control switch off control automatically turns off. +RES (Resume/Accelerate): when cruise is not being used. See Traction Control System (TCS) Press briefly to make the vehicle on page 9‑29. When road conditions resume to a previously set speed, 1. Press the T button to turn the allow you to safely use it again, or press and hold to accelerate. cruise system on. the cruise control can be turned SET– : Press to set the speed and 2. Get up to the desired speed. back on. activate cruise control or make the 3. Press and release the SET vehicle decelerate. – button located on the steering [ (Cancel): Press to disengage wheel. cruise control without erasing the 4. Take your foot off the set speed from memory. accelerator. Setting Cruise Control Resuming a Set Speed The cruise control light on the If cruise control is set at a desired instrument panel cluster comes speed and then the brakes are on after the cruise control has applied, the cruise control is been set to the desired speed. disengaged without erasing See Instrument Cluster on the set speed from memory. page 5‑11. Once the vehicle speed is 40 km/h The cruise control buttons are (25 mph) or greater, press the +RES located on left side of the steering button on the steering wheel. The wheel. vehicle returns to the previously selected speed and stays there. Chevrolet Impala Owner Manual - 2011 Black plate (34,1)
9-34 Driving and Operating
Increasing Speed While Using . To slow down in small amounts, Ending Cruise Control Cruise Control press the SET– button briefly. Each time this is done, the There are three ways to end cruise If the cruise control system is vehicle goes about 1.6 km/h control: already activated: (1 mph) slower. . To disengage cruise control, . Press and hold the +RES button step lightly on the brake pedal. Passing Another Vehicle While on the steering wheel until the Using Cruise Control . [ desired speed is reached, then Press the button on the release it. Use the accelerator pedal to steering wheel. increase vehicle speed. When . To increase vehicle speed in . To turn off the cruise control, you take your foot off the pedal, small increments, press the press the button on the the vehicle will slow down to the T +RES button. Each time this is cruise speed you set earlier. steering wheel. done, the vehicle goes about 1.6 km/h (1 mph) faster. Using Cruise Control on Hills Erasing Speed Memory The cruise control set speed Reducing Speed While Using How well the cruise control will work memory is erased from memory Cruise Control on hills depends upon the vehicle speed, load and the steepness by pressing T or if the ignition If the cruise control system is of the hills. When going up steep is turned off. already activated: hills, you might have to step on . Press and hold the SET– button the accelerator pedal to maintain on the steering wheel until the your speed. When going downhill, lower speed desired is reached, you might have to brake or shift to then release it. a lower gear to keep your speed down. If the brakes are applied the cruise control will turn off. Chevrolet Impala Owner Manual - 2011 Black plate (35,1)
Driving and Operating 9-35
Fuel Recommended Fuel Use of the recommended fuel Use regular unleaded gasoline is an important part of the proper with a posted octane rating of 87 or maintenance of this vehicle. higher. If the octane rating is less To help keep the engine clean than 87, an audible knocking noise, and maintain optimum vehicle commonly referred to as spark performance, we recommend knock, might be heard when driving. the use of gasoline advertised as If this occurs, use a gasoline rated TOP TIER Detergent Gasoline. at 87 octane or higher as soon as possible. If heavy knocking is Look for the TOP TIER label on heard when using gasoline rated the fuel pump to ensure gasoline at 87 octane or higher, the engine meets enhanced detergency Vehicles that have a FlexFuel badge needs service. standards developed by auto and a yellow fuel cap can use either companies. A list of marketers unleaded gasoline or ethanol fuel providing TOP TIER Detergent containing up to 85% ethanol (E85). Gasoline can be found at See Fuel E85 (85% Ethanol) on www.toptiergas.com. page 9‑38. For all other vehicles, use only the unleaded gasoline described under Recommended Fuel on page 9‑35. Chevrolet Impala Owner Manual - 2011 Black plate (36,1)
9-36 Driving and Operating
Gasoline Specifications California Fuel Fuels in Foreign (U.S. and Canada Only) Requirements Countries At a minimum, gasoline If the vehicle is certified to meet Never use leaded gasoline or any should meet ASTM specification California Emissions Standards, other fuel not recommended in the D 4814 in the United States it is designed to operate on fuels previous text on fuel. Costly repairs or CAN/CGSB‐3.5 or 3.511 in that meet California specifications. caused by use of improper fuel Canada. Some gasolines contain See the underhood emission control would not be covered by the vehicle an octane-enhancing additive label. If this fuel is not available in warranty. called methylcyclopentadienyl states adopting California Emissions To check the fuel availability, ask manganese tricarbonyl (MMT). Standards, the vehicle will operate an auto club, or contact a major oil We recommend against the use satisfactorily on fuels meeting company that does business in the of gasolines containing MMT. federal specifications, but emission country where you will be driving. See Fuel Additives on page 9‑37 control system performance might for additional information. be affected. The malfunction indicator lamp could turn on and the vehicle might fail a smog‐check test. See Malfunction Indicator Lamp on page 5‑17. If this occurs, return to your authorized dealer for diagnosis. If it is determined that the condition is caused by the type of fuel used, repairs might not be covered by the vehicle warranty. Chevrolet Impala Owner Manual - 2011 Black plate (37,1)
Driving and Operating 9-37
Fuel Additives For customers who do not use Notice: This vehicle was not TOP TIER Detergent Gasoline designed for fuel that contains To provide cleaner air, all regularly, one bottle of GM Fuel methanol. Do not use fuel gasolines in the United States are System Treatment PLUS, added containing methanol. It can now required to contain additives to the fuel tank at every engine oil corrode metal parts in the fuel that help prevent engine and fuel change, can help clean deposits system and also damage plastic system deposits from forming, from fuel injectors and intake and rubber parts. That damage allowing the emission control valves. GM Fuel System Treatment would not be covered under the system to work properly. In most PLUS is the only gasoline additive vehicle warranty. cases, nothing should have to be recommended by General Motors. Some gasolines that are added to the fuel. However, some It is available at your dealer. gasolines contain only the minimum not reformulated for low amount of additive required to meet Gasolines containing oxygenates, emissions can contain an U.S. Environmental Protection such as ethers and ethanol, octane-enhancing additive Agency regulations. To help keep and reformulated gasolines called methylcyclopentadienyl fuel injectors and intake valves might be available in your area. manganese tricarbonyl (MMT); clean and avoid problems due We recommend that you use these ask the attendant where you buy to dirty injectors or valves, look gasolines, if they comply with the gasoline whether the fuel contains for gasoline that is advertised as specifications described earlier. MMT. We recommend against TOP TIER Detergent Gasoline. However, E85 (85% ethanol) and the use of such gasolines. Fuels Look for the TOP TIER label on other fuels containing more than containing MMT can reduce the fuel pump to ensure gasoline 10% ethanol must not be used in spark plug life and affect emission meets enhanced detergency vehicles that were not designed control system performance. The standards developed by the auto for those fuels. malfunction indicator lamp might companies. A list of marketers turn on. If this occurs, return to providing TOP TIER Detergent your dealer for service. Gasoline can be found at www.toptiergas.com. Chevrolet Impala Owner Manual - 2011 Black plate (38,1)
9-38 Driving and Operating
Fuel E85 (85% Ethanol) Many service stations will not have To ensure quick starts in the an 85% ethanol fuel (E85) pump wintertime, the E85 fuel must Vehicles that have a FlexFuel badge available. The U.S. Department be formulated properly for your and a yellow fuel cap can use either of Energy has an alternative fuels climate according to ASTM unleaded gasoline or ethanol fuel website (www.afdc.energy.gov/afdc/ specification D 5798. If you have containing up to 85% ethanol (E85). locator/stations/) that can help you trouble starting on E85, it could be For all other vehicles, use only the find E85 fuel. Those stations that because the E85 fuel is not properly unleaded gasoline described under do have E85 should have a label formulated for your climate. If this Recommended Fuel on page 9‑35. indicating ethanol content. Do not happens, switching to gasoline or We encourage the use of E85 in use the fuel if the ethanol content adding gasoline to the fuel tank can vehicles that are designed to use it. is greater than 85%. improve starting. For good starting The ethanol in E85 is a “renewable” At a minimum, E85 should meet and heater efficiency below 0°C fuel, meaning it is made from ASTM Specification D 5798. (32°F), the fuel mix in the fuel tank renewable sources such as corn By definition, this means that should contain no more than 70% and other crops. fuel labeled E85 will have an ethanol. It is best not to alternate ethanol content between 70% repeatedly between gasoline and and 85%. Filling the fuel tank with E85. If you do switch fuels, it is fuel mixtures that do not meet recommended that you add as ASTM specifications can affect much fuel as possible — do not driveability and could cause the add less than 11 L (3 gal) when malfunction indicator lamp to refueling. You should drive the come on. vehicle immediately after refueling for at least 11 km (7 mi) to allow the vehicle to adapt to the change in ethanol concentration. Chevrolet Impala Owner Manual - 2011 Black plate (39,1)
Driving and Operating 9-39
E85 has less energy per liter Filling the Tank (gallon) than gasoline, so you will need to refill the fuel tank more often when using E85 than when { WARNING you are using gasoline. See Filling Fuel vapor burns violently and a the Tank on page 9 39. ‑ fuel fire can cause bad injuries. Notice: Some additives are not To help avoid injuries to you and compatible with E85 fuel and can others, read and follow all the harm the vehicle's fuel system. instructions on the fuel pump Do not add anything to E85. island. Turn off the engine when Damage caused by additives refueling. Do not smoke near would not be covered by the fuel or when refueling the vehicle. vehicle warranty. Do not use cellular phones. The tethered fuel cap is located Notice: This vehicle was not Keep sparks, flames, and behind a hinged fuel door on the designed for fuel that contains smoking materials away from driver side of the vehicle. If the methanol. Do not use fuel fuel. Do not leave the fuel pump vehicle has E85 fuel capability, containing methanol. It can unattended when refueling the the fuel cap will be yellow and state that E85 or gasoline can be used. corrode metal parts in the fuel vehicle. This is against the law in See Fuel E85 (85% Ethanol) on system and also damage plastic some places. Do not re-enter the page 9‑38. and rubber parts. That damage vehicle while pumping fuel. Keep would not be covered under the children away from the fuel pump; To remove the fuel cap, turn it vehicle warranty. never let children pump fuel. slowly counterclockwise. Chevrolet Impala Owner Manual - 2011 Black plate (40,1)
9-40 Driving and Operating
While refueling, hang the tethered When replacing the fuel cap, turn fuel cap on the hook on the inside of it clockwise until it clicks. Make { WARNING the fuel door. sure the cap is fully installed. The diagnostic system can determine if If a fire starts while you are refueling, do not remove the { WARNING the fuel cap has been left off or improperly installed. This would nozzle. Shut off the flow of fuel Fuel can spray out on you allow fuel to evaporate into the by shutting off the pump or by if you open the fuel cap too atmosphere. See Malfunction notifying the station attendant. quickly. If you spill fuel and then Indicator Lamp on page 5‑17. Leave the area immediately. something ignites it, you could The TIGHTEN GAS CAP message be badly burned. This spray can displays on the Driver Information Notice: If a new fuel cap is happen if the tank is nearly full, Center (DIC) if the fuel cap is not needed, be sure to get the right and is more likely in hot weather. properly installed. See Fuel System type of cap from your dealer. Open the fuel cap slowly and wait Messages on page 5‑34 for more The wrong type of fuel cap might for any hiss noise to stop. Then information. not fit properly, might cause unscrew the cap all the way. the malfunction indicator lamp to light, and could damage the fuel tank and emissions system. Be careful not to spill fuel. Do not See Malfunction Indicator Lamp top off or overfill the tank and wait on page 5‑17. a few seconds after you have finished pumping before removing the nozzle. Clean fuel from painted surfaces as soon as possible. See Exterior Care on page 10‑81. Chevrolet Impala Owner Manual - 2011 Black plate (41,1)
Driving and Operating 9-41
Filling a Portable Fuel WARNING (Continued) Towing Container General Towing . Bring the fill nozzle in contact Information { WARNING with the inside of the fill opening before operating the Only use towing equipment that Never fill a portable fuel container nozzle. Contact should be has been designed for the vehicle. while it is in the vehicle. Static maintained until the filling Contact your dealer or trailering electricity discharge from the is complete. dealer for assistance with preparing container can ignite the fuel the vehicle for towing a trailer. . Do not smoke while vapor. You can be badly burned pumping fuel. See the following trailer towing and the vehicle damaged if this information in this section: occurs. To help avoid injury to . Do not use a cellular phone while pumping fuel. . For information on driving you and others: while towing a trailer, see . Dispense fuel only into “Driving Characteristics and approved containers. Towing Tips.” . For maximum vehicle and trailer . Do not fill a container while weights, see Trailer Towing. it is inside a vehicle, in a “ ” . For information on equipment vehicle's trunk, pickup bed, to tow a trailer, see “Towing or on any surface other Equipment. than the ground. ” (Continued) For information on towing a disabled vehicle, see Towing the Vehicle on page 10‑79. For information on towing the vehicle behind another vehicle such as a motor home, see Recreational Vehicle Towing on page 10‑79. Chevrolet Impala Owner Manual - 2011 Black plate (42,1)
9-42 Driving and Operating
Driving Characteristics . Then, during the first 800 km Driving with a Trailer (500 miles) that a trailer is and Towing Tips towed, do not drive over 80 km/h Towing a trailer requires a certain amount of experience. Get to know Pulling a Trailer (50 mph) and do not make starts at full throttle. This helps the the rig before setting out for the Here are some important points: engine and other parts of the open road. Get acquainted with the feel of handling and braking . There are many different vehicle wear in at the heavier loads. with the added weight of the trailer. laws, including speed limit And always keep in mind that restrictions, having to do with . Obey speed limit restrictions the vehicle you are driving is now trailering. Make sure the rig when towing a trailer. Do not longer and not as responsive as will be legal, not only where drive faster than the maximum the vehicle is by itself. you live but also where you posted speed for trailers, or no will be driving. A good source more than 90 km/h (55 mph), to Before starting, check all trailer for this information can be state save wear on the vehicle's parts. hitch parts and attachments, safety or provincial police. chains, electrical connectors, lamps, . Do not tow a trailer when the tires and mirror adjustments. If the . Do not tow a trailer at all during outside temperature is above trailer has electric brakes, start the the first 1600 km (1,000 miles) 38°C (100°F). vehicle and trailer moving and then the new vehicle is driven. Three important considerations apply the trailer brake controller by The engine, transmission have to do with weight: hand to be sure the brakes are or other parts could be working. This checks the electrical . the weight of the trailer, damaged. The repairs connection at the same time. would not be covered by . the weight of the trailer tongue the vehicle's warranty. During the trip, check occasionally . and the total weight on the to be sure that the load is secure, vehicle's tires. and that the lamps and any trailer brakes are still working. Chevrolet Impala Owner Manual - 2011 Black plate (43,1)
Driving and Operating 9-43
Following Distance Making Turns Turn Signals When Towing a Stay at least twice as far behind the Notice: Making very sharp turns Trailer vehicle ahead as you would when while trailering could cause the The arrows on the instrument panel driving the vehicle without a trailer. trailer to come in contact with flash whenever signaling a turn or This can help to avoid situations the vehicle. The vehicle could lane change. Properly hooked up, that require heavy braking and be damaged. Avoid making very the trailer lamps also flash, telling sudden turns. sharp turns while trailering. other drivers the vehicle is turning, changing lanes or stopping. Passing When turning with a trailer, make wider turns than normal. Do this When towing a trailer, the arrows on More passing distance is needed so the trailer will not strike soft the instrument panel flash for turns when towing a trailer. Because the shoulders, curbs, road signs, even if the bulbs on the trailer are rig is longer, it is necessary to go trees or other objects. Avoid jerky burned out. For this reason you much farther beyond the passed or sudden maneuvers. Signal well may think other drivers are seeing vehicle before returning to the lane. in advance. the signal when they are not. It is Backing Up important to check occasionally to be sure the trailer bulbs are still Hold the bottom of the steering working. wheel with one hand. Then, to move the trailer to the left, move that hand to the left. To move the trailer to the right, move your hand to the right. Always back up slowly and, if possible, have someone guide you. Chevrolet Impala Owner Manual - 2011 Black plate (44,1)
9-44 Driving and Operating
Driving on Grades Parking on Hills 4. Reapply the brake pedal. Then apply the parking brake and shift Notice: Do not tow on steep the transmission into P (Park). continuous grades exceeding { WARNING 9.6 km (6 miles). Extended, 5. Release the brake pedal. higher than normal engine Parking the vehicle on a hill and transmission temperatures with the trailer attached can be Leaving After Parking on a Hill may result and damage the dangerous. If something goes 1. Apply and hold the brake pedal vehicle. Frequent stops are wrong, the rig could start to move. while you: very important to allow the People can be injured, and both . start the engine, engine and transmission the vehicle and the trailer can be to cool. damaged. When possible, always . shift into a gear, and Reduce speed and shift to a park the rig on a flat surface. . release the parking brake. lower gear before starting down 2. Let up on the brake pedal. a long or steep downgrade. If the If parking the rig on a hill: transmission is not shifted down, 3. Drive slowly until the trailer is 1. Press the brake pedal, but do the brakes might have to be used clear of the chocks. not shift into P (Park) yet. Turn so much that they would get hot the wheels into the curb if facing 4. Stop and have someone pick up and no longer work well. downhill or into traffic if facing and store the chocks. On a long uphill grade, shift down uphill. Maintenance When Trailer and reduce the vehicle's speed to 2. Have someone place chocks Towing around 70 km/h (45 mph) to reduce under the trailer wheels. the possibility of the engine and the The vehicle needs service transmission overheating. If the 3. When the wheel chocks are in more often when pulling a trailer. engine does overheat, see Engine place, release the brake pedal See Scheduled Maintenance on Overheating on page 10‑21. until the chocks absorb the load. page 11‑2 for more information. Chevrolet Impala Owner Manual - 2011 Black plate (45,1)
Driving and Operating 9-45
Things that are especially important Trailer Towing Notice: Pulling a trailer in trailer operation are automatic improperly can damage the transmission fluid, engine oil, belts, vehicle and result in costly cooling system and brake system. { WARNING repairs not covered by the It is a good idea to inspect these The driver can lose control when vehicle warranty. To pull a trailer before and during the trip. correctly, follow the advice in pulling a trailer if the correct this section and see your dealer Check periodically to see that all equipment is not used or the hitch nuts and bolts are tight. for important information about vehicle is not driven properly. towing a trailer with the vehicle. For example, if the trailer is too Engine Cooling When Trailer The vehicle can tow a trailer if it is Towing heavy, the brakes may not work well — or even at all. The driver equipped with the proper trailer The cooling system may temporarily and passengers could be towing equipment. To identify the overheat during severe operating seriously injured. The vehicle may trailering capacity of the vehicle, conditions. See Engine Overheating also be damaged; the resulting read the information in “Weight of the Trailer that appears later in on page 10‑21. repairs would not be covered by ” this section. Trailering is different the vehicle warranty. Pull a trailer Changing a Tire When Trailer than just driving the vehicle by Towing only if all the steps in this section itself. Trailering means changes have been followed. Ask your in handling, acceleration, braking, If the vehicle gets a flat tire while dealer for advice and information towing a trailer, be sure to secure durability and fuel economy. about towing a trailer with the Successful, safe trailering takes the trailer and disconnect it from the vehicle. vehicle before changing the tire. correct equipment, and it has to be used properly. Chevrolet Impala Owner Manual - 2011 Black plate (46,1)
9-46 Driving and Operating
The following information has many Weight of the Trailer Ask your dealer for trailering time-tested, important trailering tips information or advice, or write us at How heavy can a trailer safely be? and safety rules. Many of these are our Customer Assistance Offices. important for the safety of the driver It should never weigh more than See Customer Assistance Offices and the passengers. So please read 454 kg (1,000 lbs). But even that on page 13‑3 for more information. this section carefully before pulling a can be too heavy. Weight of the Trailer Tongue trailer. It depends on how the rig is used. Load-pulling components such For example, speed, altitude, road The tongue load (A) of any trailer as the engine, transmission, grades, outside temperature and is an important weight to measure axles, wheel assemblies and how much the vehicle is used to because it affects the total gross tires are forced to work harder pull a trailer are all important. It can weight of the vehicle. The Gross against the drag of the added depend on any special equipment Vehicle Weight (GVW) includes weight. The engine is required to on the vehicle, and the amount of the curb weight of the vehicle, operate at relatively higher speeds tongue weight the vehicle can carry. any cargo carried in it, and the and under greater loads, generating See “Weight of the Trailer Tongue” people who will be riding in the extra heat. The trailer also adds later in this section for more vehicle. If there are a lot of options, considerably to wind resistance, information. equipment, passengers or cargo increasing the pulling requirements. in the vehicle, it will reduce the Maximum trailer weight is calculated tongue weight the vehicle can assuming only the driver is in carry, which will also reduce the the tow vehicle and it has all the trailer weight the vehicle can tow. required trailering equipment. The weight of additional optional equipment, passengers and cargo in the tow vehicle must be subtracted from the maximum trailer weight. Chevrolet Impala Owner Manual - 2011 Black plate (47,1)
Driving and Operating 9-47
If towing a trailer, the tongue load After loading the trailer, weigh Towing Equipment must be added to the GVW because the trailer and then the tongue, the vehicle will be carrying that separately, to see if the weights are Hitches weight, too. See Vehicle Load Limits proper. If they are not, adjustments It is important to have the correct on page 9‑12 for more information might be made by moving some hitch equipment. Crosswinds, large about the vehicle's maximum load items around in the trailer. trucks going by and rough roads are capacity. Total Weight on the Vehicle's a few reasons why the right hitch is Tires needed. Here are some rules to follow: Be sure the vehicle's tires are inflated to the upper limit for cold . The rear bumper on the vehicle tires. These numbers can be found is not intended for hitches. Do on the Certification/Tire label. See not attach rental hitches or other bumper-type hitches to it. Use Vehicle Load Limits on page 9‑12. Make sure not to go over the GVW only a frame-mounted hitch that limit for the vehicle, including the does not attach to the bumper. weight of the trailer tongue. . Will any holes be made in the body of the vehicle when the trailer hitch is installed? If there are, then be sure to seal the Using a weight-carrying hitch, holes later when the hitch is the trailer tongue (A) should weigh removed. If the holes are not 10 to 15 percent of the total loaded sealed, dirt, water, and deadly trailer weight (B). carbon monoxide (CO) from the exhaust can get into the vehicle. See Engine Exhaust on page 9‑24 in the Index for more information. Chevrolet Impala Owner Manual - 2011 Black plate (48,1)
9-48 Driving and Operating
Safety Chains Trailer Brakes Conversions and Always attach chains between Because the vehicle has antilock Add-Ons the vehicle and the trailer. Cross brakes, do not try to tap into the the safety chains under the tongue vehicle's hydraulic brake system. of the trailer to help prevent the If you do, both brake systems will Add-On Electrical tongue from contacting the road not work well, or at all. Equipment if it becomes separated from the Does your trailer have its own Notice: Do not add anything hitch. Instructions about safety brakes? Be sure to read and follow electrical to the vehicle unless chains may be provided by the the instructions for the trailer brakes you check with your dealer first. hitch manufacturer or by the so you will be able to install, adjust Some electrical equipment can trailer manufacturer. Follow the and maintain them properly. damage the vehicle and the manufacturer's recommendation damage would not be covered for attaching safety chains and by the vehicle's warranty. Some do not attach them to the bumper. add-on electrical equipment can Always leave just enough slack so keep other components from the rig can turn. Never allow safety working as they should. chains to drag on the ground. Add-on equipment can drain the vehicle's 12‐volt battery, even if the vehicle is not operating. The vehicle has an airbag system. Before attempting to add anything electrical to the vehicle, see Servicing the Airbag-Equipped Vehicle on page 3‑40 and Adding Equipment to the Airbag-Equipped Vehicle on page 3‑40. Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Vehicle Care 10-1
Engine Air Cleaner/Filter . . . . 10-15 Headlamp Aiming Vehicle Care Cooling System ...... 10-16 Headlamp Aiming ...... 10-32 Engine Coolant ...... 10-17 Engine Overheating ...... 10-21 Bulb Replacement General Information Overheated Engine Bulb Replacement ...... 10-33 General Information ...... 10-2 Protection Halogen Bulbs ...... 10-33 California Proposition Operating Mode ...... 10-24 Headlamps, Front Turn 65 Warning ...... 10-3 Power Steering Fluid ...... 10-24 Signal, Sidemarker, and California Perchlorate Washer Fluid ...... 10-25 Parking Lamps ...... 10-33 Materials Requirements . . . . 10-3 Brakes ...... 10-26 Taillamps, Turn Signal, Accessories and Brake Fluid ...... 10-27 Sidemarker, Stoplamps, Modifications ...... 10-3 Battery ...... 10-29 and Back-Up Lamps ...... 10-35 Vehicle Checks Starter Switch Check ...... 10-29 License Plate Lamp ...... 10-36 Replacement Bulbs ...... 10-37 Doing Your Own Automatic Transmission Shift Service Work ...... 10-4 Lock Control Function Electrical System Check ...... 10-30 Hood ...... 10-5 Electrical System Ignition Transmission Lock Engine Compartment Overload ...... 10-37 Check ...... 10-30 Overview ...... 10-6 Fuses and Circuit Park Brake and P (Park) Engine Oil ...... 10-7 Breakers ...... 10-38 Mechanism Check ...... 10-30 Engine Oil Life System . . . . . 10-11 Engine Compartment Fuse Wiper Blade Automatic Transmission Block ...... 10-38 Replacement ...... 10-31 Fluid ...... 10-12 Instrument Panel Fuse Block ...... 10-41 Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
10-2 Vehicle Care
Wheels and Tires Wheel Alignment and Tire General Information Tires ...... 10-42 Balance ...... 10-63 Tire Sidewall Labeling ...... 10-43 Wheel Replacement ...... 10-63 For service and parts needs, Tire Designations ...... 10-45 Tire Chains ...... 10-64 visit your dealer. You will receive Tire Terminology and If a Tire Goes Flat ...... 10-65 genuine GM parts and GM-trained Definitions ...... 10-46 Tire Changing ...... 10-66 and supported service people. Tire Pressure ...... 10-49 Compact Spare Tire ...... 10-74 Genuine GM parts have one of Tire Pressure Monitor these marks: System ...... 10-51 Jump Starting Tire Pressure Monitor Jump Starting ...... 10-75 Operation ...... 10-52 Towing Tire Inspection ...... 10-56 Towing the Vehicle ...... 10-79 Tire Rotation ...... 10-56 Recreational Vehicle When It Is Time for New Towing ...... 10-79 Tires ...... 10-57 Buying New Tires ...... 10-58 Appearance Care Different Size Tires and Exterior Care ...... 10-81 Wheels ...... 10-60 Interior Care ...... 10-85 Uniform Tire Quality Floor Mats ...... 10-89 Grading ...... 10-61 Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Vehicle Care 10-3
California Proposition California Perchlorate Accessories and 65 Warning Materials Requirements Modifications Most motor vehicles, including this Certain types of automotive Adding non‐dealer accessories or one, contain and/or emit chemicals applications, such as airbag making modifications to the vehicle known to the State of California to initiators, seat belt pretensioners, can affect vehicle performance cause cancer and birth defects or and lithium batteries contained in and safety, including such things other reproductive harm. Engine Remote Keyless Entry transmitters, as airbags, braking, stability, ride exhaust, many parts and systems, may contain perchlorate materials. and handling, emissions systems, many fluids, and some component Special handling may be necessary. aerodynamics, durability, and wear by-products contain and/or For additional information, see electronic systems like antilock emit these chemicals. www.dtsc.ca.gov/hazardouswaste/ brakes, traction control, and perchlorate. stability control. These accessories or modifications could even cause malfunction or damage not covered by the vehicle warranty. Damage to vehicle components resulting from modifications or the installation or use of non‐GM certified parts, including control Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
10-4 Vehicle Care
module or software modifications, Vehicle Checks is not covered under the terms of WARNING (Continued) the vehicle warranty and may affect remaining warranty coverage for Doing Your Own . Be sure to use the affected parts. Service Work proper nuts, bolts, and other fasteners. Metric and GM Accessories are designed to English fasteners can be { WARNING complement and function with other easily confused. If the wrong systems on the vehicle. Your GM fasteners are used, parts dealer can accessorize the vehicle You can be injured and the can later break or fall off. using genuine GM Accessories. vehicle could be damaged if you When you go to your GM dealer try to do service work on a vehicle You could be hurt. and ask for GM Accessories, you without knowing enough about it. will know that GM-trained and . Be sure you have sufficient If doing some of your own service supported service technicians will knowledge, experience, work, use the proper service perform the work using genuine the proper replacement manual. It tells you much more GM Accessories. parts, and tools before Also, see Adding Equipment to attempting any vehicle the Airbag-Equipped Vehicle on maintenance task. page 3‑40. (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
Vehicle Care 10-5
about how to service the vehicle Hood than this manual can. To order the proper service manual, see Service To open the hood, do the following: Publications Ordering Information on page 13‑13. This vehicle has an airbag system. Before attempting to do your own service work, see Servicing the Airbag-Equipped Vehicle on page 3‑40. 1. Pull the interior hood release Keep a record with all parts receipts handle with this symbol on it. and list the mileage and the date It is located to the left of the of any service work performed. See parking brake pedal. 2. Then go to the front of the Maintenance Records on page 11‑9. vehicle and release the secondary hood latch, located near the center of the hood front, by pushing the latch to the right. 3. Lift the hood. Before closing the hood, be sure all the filler caps are on properly. Then pull the hood down and close it firmly. Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
10-6 Vehicle Care
Engine Compartment Overview 3.5 L V6 Engine Shown, 3.9 L V6 Engine Similar Chevrolet Impala Owner Manual - 2011 Black plate (7,1)
Vehicle Care 10-7
A. Windshield Washer Fluid H. Engine Oil Fill Cap. See “When Engine Oil Reservoir. See “Adding Washer to Add Engine Oil” under Fluid” under Washer Fluid on Engine Oil on page 10‑7. To ensure proper engine page 10‑25. performance and long life, I. Engine Oil Dipstick. careful attention must be paid B. Battery. See Battery on See “Checking Engine Oil” to engine oil. Following these page 10‑29. under Engine Oil on page 10‑7. simple, but important steps will C. Underhood Fuse Block. J. Automatic Transmission help protect your investment: See Engine Compartment Fluid Dipstick (Out of View). . Always use engine oil approved Fuse Block on page 10‑38. See “Checking the Fluid Level” to the proper specification and D. Remote Positive (+) Terminal. under Automatic Transmission of the proper viscosity grade. See Jump Starting on Fluid on page 10‑12. See “Selecting the Right Engine page 10‑75. K. Brake Master Cylinder Oil” in this section. E. Coolant Recovery Tank. Reservoir. See “Brake Fluid” . Check the engine oil level under Brakes on page 10 26. See “Checking Coolant” under ‑ regularly and maintain the Cooling System on page 10‑16. L. Engine Air Cleaner/Filter. proper oil level. See “Checking Engine Oil and When to Add F. Pressure Cap. See Cooling See Engine Air Cleaner/Filter ” “ on page 10 15. Engine Oil” in this section. System on page 10‑16. ‑ . Change the engine oil at the G. Power Steering Fluid Cap. appropriate time. See Engine See Power Steering Fluid on Oil Life System on page 10‑11. page 10‑24. . Always dispose of engine oil properly. See “What to Do with Used Oil” in this section. Chevrolet Impala Owner Manual - 2011 Black plate (8,1)
10-8 Vehicle Care
Checking Engine Oil When to Add Engine Oil Notice: Do not add too much oil. Oil levels above or below It is a good idea to check the the acceptable operating range engine oil level at each fuel fill. shown on the dipstick are harmful In order to get an accurate to the engine. If you find that reading, the vehicle must be you have an oil level above the on level ground. The engine oil operating range, i.e., the engine dipstick handle is a yellow loop. has so much oil that the oil level See Engine Compartment Overview gets above the cross-hatched on page 10 6 for the location of ‑ If the oil is below the cross-hatched area that shows the proper the engine oil dipstick. area at the tip of the dipstick, operating range, the engine Obtaining an accurate oil level add 1 L (1 qt) of the recommended could be damaged. You should reading is essential: oil and then recheck the level. drain out the excess oil or limit See “Selecting the Right Engine Oil” driving of the vehicle and seek a 1. If the engine has been running in this section for an explanation of recently, turn off the engine and service professional to remove what kind of oil to use. For engine the excess amount of oil. allow several minutes for the oil oil crankcase capacity, see to drain back into the oil pan. Capacities and Specifications on See Engine Compartment Overview Checking the oil level too soon page 12‑2. on page 10‑6 for the location of the after engine shutoff will not engine oil fill cap. provide an accurate oil level Add enough oil to put the level reading. somewhere in the proper operating 2. Pull out the dipstick and clean range. Push the dipstick all the way it with a paper towel or cloth, back in when through. then push it back in all the way. Remove it again, keeping the tip down, and check the level. Chevrolet Impala Owner Manual - 2011 Black plate (9,1)
Vehicle Care 10-9
Selecting the Right Engine Oil Failure to use the recommended engine oil or equivalent can Selecting the right engine oil result in engine damage not depends on both the proper oil covered by the vehicle warranty. specification and viscosity grade: If you are unsure whether the Specification oil is approved to the dexos specification, ask your service Use and ask for engine oils with This vehicle was filled at the factory provider. the dexos™ certification mark. with dexos‐approved engine oil. Oils meeting the requirements of Use of Substitute Engine Oils if Notice: Use only engine oil the vehicle should have the dexos dexos is unavailable: In the event that is approved to the dexos certification mark on the container. that dexos‐approved engine oil is specification or an equivalent This certification mark indicates that not available at an oil change or engine oil of the appropriate the oil has been approved to the for maintaining proper oil level, viscosity grade. Engine dexos specification. you may use substitute engine oil oils approved to the dexos displaying the API Starburst symbol specification will show the and of SAE 5W-30 viscosity grade. dexos symbol on the container. Chevrolet Impala Owner Manual - 2011 Black plate (10,1)
10-10 Vehicle Care
Use of oils that do not meet the Cold Temperature Operation: dexos specification, however, may In an area of extreme cold, result in reduced performance under where the temperature falls certain circumstances. below −29°C (−20°F), an SAE 0W-30 oil should be used. Viscosity Grade An oil of this viscosity grade SAE 5W-30 is the best viscosity will provide easier cold starting grade for the vehicle. Do not for the engine at extremely low use other viscosity oils such as temperatures. When selecting an SAE 10W‐30, 10W‐40, or 20W-50. oil of the appropriate viscosity grade, be sure to always select an oil that meets the required specification, dexos. See “Specification” earliern in this section for more information. Chevrolet Impala Owner Manual - 2011 Black plate (11,1)
Vehicle Care 10-11
Engine Oil Additives/Engine What to Do with Used Oil Engine Oil Life System Oil Flushes Used engine oil contains certain When to Change Engine Oil Do not add anything to the oil. elements that can be unhealthy The recommended oils with the for your skin and could even cause This vehicle has a computer system dexos specification and displaying cancer. Do not let used oil stay on that indicates when to change the the dexos certification mark are all your skin for very long. Clean your engine oil and filter. This is based that is needed for good performance skin and nails with soap and water, on engine revolutions and engine and engine protection. or a good hand cleaner. Wash or temperature, and not on mileage. properly dispose of clothing or rags Based on driving conditions, the Engine oil system flushes are not containing used engine oil. See the mileage at which an oil change is recommended and could cause manufacturer's warnings about the indicated can vary considerably. engine damage not covered by use and disposal of oil products. For the oil life system to work the vehicle warranty. properly, the system must be reset Used oil can be a threat to the every time the oil is changed. environment. If you change your own oil, be sure to drain all the When the system has calculated oil from the filter before disposal. that oil life has been diminished, Never dispose of oil by putting it indicates that an oil change is it in the trash or pouring it on the necessary. A CHANGE ENGINE ground, into sewers, or into streams OIL SOON message comes on. or bodies of water. Recycle it by taking it to a place that collects used oil. Chevrolet Impala Owner Manual - 2011 Black plate (12,1)
10-12 Vehicle Care
See Engine Oil Messages on How to Reset the Engine Oil Automatic Transmission page 5‑33. Change the oil as Life System soon as possible within the next Fluid 1 000 km (600 mi). It is possible Reset the system whenever the engine oil is changed so that the When to Check and Change that, if driving under the best Automatic Transmission Fluid conditions, the oil life system system can calculate the next might indicate that an oil change engine oil change. Always reset A good time to check the automatic is not necessary for up to a year. the engine oil life to 100% after transmission fluid level is when the The engine oil and filter must be every oil change. It will not reset engine oil is changed. itself. To reset the system: changed at least once a year and, Change the fluid and filter at at this time, the system must be 1. Display OIL LIFE REMAINING the intervals listed in Scheduled reset. Your dealer has trained on the DIC. Maintenance on page 11‑2, and be service people who will perform 2. Press and hold the SET/RESET sure to use the transmission fluid this work and reset the system. button on the DIC for more than listed in Recommended Fluids and It is also important to check the five seconds. The oil life will Lubricants on page 11‑6. oil regularly over the course of change to 100%. an oil drain interval and keep it at the proper level. If the CHANGE ENGINE OIL SOON message comes back on when the If the system is ever reset vehicle is started, the engine oil life accidentally, the oil must be system has not reset. Repeat the changed at 5 000 km (3,000 mi) procedure. since the last oil change. Remember to reset the oil life system whenever the oil is changed. Chevrolet Impala Owner Manual - 2011 Black plate (13,1)
Vehicle Care 10-13
How to Check Automatic Wait at least 30 minutes before Checking the Fluid Level Transmission Fluid checking the transmission fluid Prepare your vehicle as follows: level if you have been driving: Because this operation can be a 1. Park the vehicle on a level . little difficult, it may be decided to When outside temperatures are place. Keep the engine running. have this done at the dealer service above 32°C (90°F). 2. With the parking brake applied, department. . At high speed for quite a while. place the shift lever in P (Park). If not taken to the dealer, be sure to . In heavy traffic — especially in 3. With your foot on the brake follow all the instructions here, or a hot weather. false reading on the dipstick could pedal, move the shift lever result. . While pulling a trailer. through each gear range, pausing for about three seconds Notice: Too much or too To get the right reading, the fluid should be at normal operating in each range. Then, position little fluid can damage the the shift lever in P (Park). transmission. Too much can temperature, which is 82°C to 93°C mean that some of the fluid (180°F to 200°F). 4. Let the engine run at idle for could come out and fall on Get the vehicle warmed up by three to five minutes. hot engine parts or exhaust driving about 24 km (15 mi) when system parts, starting a fire. outside temperatures are above Too little fluid could cause 10°C (50°F). If it is colder than the transmission to overheat. 10°C (50°F), the vehicle may Be sure to get an accurate have to be driven longer. reading if checking the transmission fluid. Chevrolet Impala Owner Manual - 2011 Black plate (14,1)
10-14 Vehicle Care
Then, without shutting off the 2. Push it back in all the way, wait How to Add Fluid engine, follow these steps: three seconds, and then pull it Refer to Recommended Fluids back out again. 1. Pull out the dipstick and wipe it and Lubricants on page 11‑6 to with a clean rag or paper towel. determine what kind of transmission fluid to use. If the fluid level is low, add only enough of the proper fluid to bring the level into the cross-hatched area on the dipstick. 3. Check both sides of the dipstick, 1. Pull out the dipstick. The transmission fluid dipstick and read the lower level. 2. Using a long-neck funnel, add handle is the black loop with The fluid level must be in enough fluid at the dipstick hole this symbol on it. It is located the cross-hatched area. to bring it to the proper level. near the rear of the engine 4. If the fluid level is in the It does not take much fluid, compartment. acceptable range, push the generally less than 0.5 L (1 pt). See Engine Compartment dipstick back in all the way. Do not overfill. Overview on page 10‑6 for more information on location. Chevrolet Impala Owner Manual - 2011 Black plate (15,1)
Vehicle Care 10-15
Notice: Use of the incorrect When to Inspect the Engine Air To inspect or replace the engine air automatic transmission fluid Cleaner/Filter cleaner/filter do the following: may damage the vehicle, and the damages may not be covered by Inspect the air cleaner/filter at the vehicle warranty. Always use the scheduled maintenance the automatic transmission fluid intervals and replace it at the first listed in Recommended Fluids oil change after each (80 000 km (50,000 mi) interval. See Scheduled and Lubricants on page 11‑6. Maintenance on page 11‑2 for more 3. After adding fluid, recheck the information. If driving in dusty/dirty fluid level as described under conditions, inspect the filter at each “How to Check Automatic engine oil change. Transmission Fluid,” earlier in this section. How to Inspect the Engine Air Cleaner/Filter 4. When the correct fluid level is obtained, push the dipstick back To inspect the air cleaner/filter, in all the way. remove the filter from the vehicle 1. Lift the filter cover tabs on top and lightly shake the filter to release of the engine air cleaner/filter Engine Air Cleaner/Filter loose dust and dirt. If the filter housing. remains covered with dirt, a new The engine air cleaner/filter is filter is required. located in the engine compartment on the driver side of the vehicle. See Engine Compartment Overview on page 10‑6 for more information on location. Chevrolet Impala Owner Manual - 2011 Black plate (16,1)
10-16 Vehicle Care
Cooling System { WARNING The cooling system allows the Operating the engine with the air engine to maintain the correct cleaner/filter off can cause you working temperature. or others to be burned. The air cleaner not only cleans the air; it helps to stop flames if the engine backfires. Use caution when working on the engine and do not drive with the air cleaner/filter off.
2. Push the filter cover housing Notice: If the air cleaner/filter is toward the engine. off, dirt can easily get into the engine, which could damage it. 3. Pull out the filter. Always have the air cleaner/filter 4. Inspect or replace the engine air in place when you are driving. cleaner/filter. 3.5 L V6 Engine Shown, 5. To reinstall the cover, position 3.9 L V6 Engine Similar the tabs through the hinges on A. Coolant Recovery Tank the housing. B. Pressure Cap 6. Push the cover tabs on top of C. Electric Engine Cooling Fan the housing to lock the cover in (Out of View) place. Chevrolet Impala Owner Manual - 2011 Black plate (17,1)
Vehicle Care 10-17
Engine Coolant { WARNING WARNING (Continued) The cooling system in the vehicle An electric engine cooling fan Do not run the engine if there is filled with DEX-COOL® engine under the hood can start up is a leak. If you run the engine, it coolant. This coolant is designed to even when the engine is not could lose all coolant. That could remain in the vehicle for 5 years or running and can cause injury. cause an engine fire, and you 240 000 km (150,000 mi), whichever Keep hands, clothing, and tools could be burned. Get any leak occurs first. away from any underhood fixed before you drive the vehicle. The following explains the cooling electric fan. system and how to check and add Notice: Using coolant other than coolant when it is low. If there is a DEX-COOL® can cause premature problem with engine overheating, { WARNING engine, heater core, or radiator see Engine Overheating on corrosion. In addition, the engine page 10‑21. Heater and radiator hoses, and coolant could require changing other engine parts, can be very sooner, at 50 000 km (30,000 mi) hot. Do not touch them. If you do, or 24 months, whichever occurs you can be burned. first. Any repairs would not be covered by the vehicle (Continued) warranty. Always use DEX-COOL (silicate-free) coolant in the vehicle. Chevrolet Impala Owner Manual - 2011 Black plate (18,1)
10-18 Vehicle Care
What to Use Use a 50/50 mixture of clean, Notice: If extra inhibitors drinkable water and DEX-COOL and/or additives are used in { WARNING coolant. If using this mixture, the vehicle cooling system, nothing else needs to be added. the vehicle could be damaged. Adding only plain water or some This mixture: Use only the proper mixture of the engine coolant listed in this other liquid to the cooling system . Gives freezing protection down can be dangerous. Plain water to −37°C (−47°F), outside manual for the cooling system. and other liquids, can boil before temperature. See Recommended Fluids and the proper coolant mixture will. Lubricants on page 11‑6 for . Gives boiling protection up more information. The coolant warning system is to 129°C (265°F), engine set for the proper coolant mixture. temperature. Never dispose of engine coolant With plain water or the wrong by putting it in the trash, pouring mixture, the engine could get . Protects against rust and it on the ground, or into sewers, too hot but you would not get the corrosion. streams, or bodies of water. overheat warning. The engine . Will not damage aluminum parts. Have the coolant changed by an could catch fire and you or authorized service center, familiar . Helps keep the proper engine with legal requirements regarding others could be burned. Use a temperature. 50/50 mixture of clean, drinkable used coolant disposal. This will help protect the environment and your water and DEX-COOL coolant. Notice: If an improper coolant mixture is used, the engine could health. overheat and be badly damaged. The repair cost would not be covered by the vehicle warranty. Too much water in the mixture can freeze and crack the engine, radiator, heater core, and other parts. Chevrolet Impala Owner Manual - 2011 Black plate (19,1)
Vehicle Care 10-19
Checking Coolant When the engine is cold, the coolant Notice: This vehicle has a level should be at or above the specific coolant fill procedure. The vehicle must be on a level COLD FILL line on the coolant Failure to follow this procedure surface when checking the coolant recovery tank. To check the coolant could cause the engine to level. level, look for the COLD FILL line on overheat and be severely Check to see if coolant is visible the side of the coolant recovery tank damaged. in the coolant recovery tank. If the that faces the engine. If the level is If coolant is needed, add the proper coolant inside the coolant recovery not correct, there may be a leak in DEX-COOL coolant mixture at the tank is boiling, do not do anything the cooling system. coolant recovery tank. else until it cools down. If coolant is visible but the coolant level is not at How to Add Coolant to the When the coolant level in the or above the COLD FILL line, add Recovery Tank coolant recovery tank is at the a 50/50 mixture of clean, drinkable COLD FILL line, start the vehicle. water and DEX-COOL coolant at the { WARNING If the overheat warning continues, coolant recovery tank, but be sure there is one more thing you can try. the cooling system is cool before You can be burned if you spill The proper coolant mixture can be this is done. coolant on hot engine parts. added directly to the cooling system The coolant recovery tank is Coolant contains ethylene glycol through the coolant fill neck on the located in the rear of the engine and it will burn if the engine parts engine, but be sure the system is compartment on the passenger are hot enough. Do not spill cool before doing it. side of the vehicle. See Engine coolant on a hot engine. Compartment Overview on page 10‑6. Chevrolet Impala Owner Manual - 2011 Black plate (20,1)
10-20 Vehicle Care
How to Add Coolant to the Radiator WARNING (Continued) They are under pressure, and if { WARNING you turn the surge tank pressure An electric engine cooling fan cap — even a little — they can come out at high speed. Never under the hood can start up 1. Remove the pressure cap when even when the engine is not turn the cap when the cooling system, including the surge tank the cooling system, including running and can cause injury. the pressure cap and upper pressure cap, is hot. Wait for the Keep hands, clothing, and tools radiator hose is no longer hot. cooling system and surge tank away from any underhood Turn the pressure cap slowly electric fan. pressure cap to cool if you ever counterclockwise. have to turn the pressure cap. If a hiss is heard, wait for that to stop. A hiss means that there is { WARNING If coolant is needed, add the proper still some pressure left. mixture directly to the radiator, but be sure the cooling system is cool 2. Keep turning the pressure cap Steam and scalding liquids and remove it. from a hot cooling system can before this is done. blow out and burn you badly. (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (21,1)
Vehicle Care 10-21
3. Fill the cooling system with 5. Install the coolant recovery Engine Overheating the proper DEX-COOL coolant tank cap and the pressure cap. mixture, up to the base of the After a day or two of driving, The vehicle has several indicators filler neck. See “What to use” when the engine is cold, check to warn of engine overheating. for more information about the the coolant level in the recovery There is a coolant temperature proper coolant mixture. Rinse or tank. If it is low, refill it to the gauge and a warning light on wipe any spilled coolant from the COLD FILL line. the instrument panel that indicate engine and the compartment. If the coolant in the recovery tank an overheated engine condition. is constantly low, have a dealer See Engine Coolant Temperature service department inspect the Gauge on page 5‑13 and Engine vehicle for leaks. Coolant Temperature Warning Light on page 5‑23. Notice: If the pressure cap is not tightly installed, coolant loss In addition, there is an ENGINE and possible engine damage may OVERHEATED IDLE ENGINE occur. Be sure the cap is properly and an ENGINE OVERHEATED and tightly secured. STOP ENGINE message displayed on the vehicle Driver Information Center (DIC). See Engine Cooling System Messages on page 5‑32 for more information.
4. Then fill the coolant recovery tank to the COLD FILL line. Chevrolet Impala Owner Manual - 2011 Black plate (22,1)
10-22 Vehicle Care
If it is decided not to lift the hood Notice: Engine damage from If Steam is Coming from the when this warning appears, but running the engine without Engine Compartment instead get service help right away, coolant is not covered by the see Roadside Assistance Program warranty. { WARNING on page 13‑6. Notice: If the engine catches fire If it is decided to lift the hood, make while driving with no coolant, the Steam from an overheated engine sure the vehicle is parked on a level vehicle can be badly damaged. can burn you badly, even if you surface. The costly repairs would not just open the hood. Stay away Then check to see if the engine be covered by the vehicle from the engine if you see or hear cooling fans are running. If the warranty. See Overheated Engine steam coming from it. Turn it off engine is overheating, both fans Protection Operating Mode on and get everyone away from the should be running. If they are not, page 10‑24 for information on vehicle until it cools down. Wait do not continue to run the engine driving to a safe place in an until there is no sign of steam and have the vehicle serviced. emergency. or coolant before you open the hood. (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (23,1)
Vehicle Care 10-23
If No Steam is Coming from If the overheat warning is displayed WARNING (Continued) the Engine Compartment with no sign of steam: If you keep driving when the If an engine overheat warning is 1. Turn the air off. vehicles engine is overheated, displayed but no steam can be seen 2. Turn the heater on to the highest the liquids in it can catch fire. or heard, the problem may not be temperature and to the highest You or others could be badly too serious. Sometimes the engine fan speed. Open the windows as burned. Stop the engine if it can get a little too hot when the necessary. vehicle: overheats, and get out of the 3. In heavy traffic, let the engine vehicle until the engine is cool. . Climbs a long hill on a hot day idle in N (Neutral) while stopped. See Overheated Engine . Stops after high-speed driving If it is safe to do so, pull off Protection Operating Mode on the road, shift to P (Park) . Idles for long periods in traffic page 10‑24 for information on or N (Neutral) and let the driving to a safe place in an . Tows a trailer engine idle. emergency. Chevrolet Impala Owner Manual - 2011 Black plate (24,1)
10-24 Vehicle Care
If the temperature overheat gauge Overheated Engine Notice: After driving in the is no longer in the overheat zone overheated engine protection or an overheat warning no longer Protection operating mode, to avoid engine displays, the vehicle can be driven. Operating Mode damage, allow the engine to cool Continue to drive the vehicle slowly This emergency operating before attempting any repair. for about 10 minutes. Keep a safe mode allows the vehicle to The engine oil will be severely vehicle distance from the vehicle in be driven to a safe place in degraded. Repair the cause of front. If the warning does not come an emergency situation. If an coolant loss, change the oil back on, continue to drive normally. overheated engine condition and reset the oil life system. If the warning continues, pull exists, an overheat protection See Engine Oil on page 10‑7. over, stop, and park the vehicle mode which alternates firing right away. groups of cylinders helps prevent Power Steering Fluid engine damage. In this mode, If there is no sign of steam, a significant loss in power and idle the engine for three minutes engine performance will be noticed. while parked. If the warning is still The coolant temperature gauge displayed, turn off the engine until it will indicate an overheat condition cools down. Also, see "Overheated exists. Driving extended km (mi) Engine Protection Operating Mode" and/or towing a trailer in the in this section. overheat protection mode should The power steering fluid be avoided. reservoir is located toward the rear of the engine compartment on the passenger side of the vehicle. See Engine Compartment Overview on page 10‑6 for reservoir location. Chevrolet Impala Owner Manual - 2011 Black plate (25,1)
Vehicle Care 10-25
When to Check Power Steering 4. Replace the cap and completely Washer Fluid Fluid tighten it. What to Use It is not necessary to regularly 5. Remove the cap again and look check power steering fluid unless at the fluid level on the dipstick. When the vehicle needs windshield washer fluid, be sure to read the there is a leak suspected in the The fluid level should system or an unusual noise is be somewhere within the manufacturer's instructions before use. If operating the vehicle in an heard. A fluid loss in this system cross hatched area on the ‐ area where the temperature may could indicate a problem. Have the dipstick. If the fluid is at the system inspected and repaired. ADD mark, fluid should be fall below freezing, use a fluid that added. has sufficient protection against How to Check Power Steering freezing. Fluid What to Use Adding Washer Fluid To check the power steering fluid, To determine what kind of fluid to A WASHER FLUID LOW ADD do the following: use, see Recommended Fluids and FLUID message will be displayed 1. Turn the key off and let the Lubricants on page 11‑6. Always use the proper fluid. on the Driver Information Center engine compartment cool down. (DIC) when windshield washer fluid 2. Wipe the cap and the top of the Notice: Use of the incorrect fluid needs to be added to the vehicle. reservoir clean. may damage the vehicle and the See Washer Fluid Messages on damages may not be covered by page 5‑38 for more information. 3. Unscrew the cap and wipe the the vehicle's warranty. Always dipstick with a clean rag. use the correct fluid listed in Recommended Fluids and Lubricants on page 11‑6. Chevrolet Impala Owner Manual - 2011 Black plate (26,1)
10-26 Vehicle Care
. Do not mix water with Brakes ready-to-use washer fluid. Water can cause the solution This vehicle has disc brakes. to freeze and damage the Disc brake pads have built-in wear washer fluid tank and other indicators that make a high-pitched parts of the washer system. warning sound when the brake pads Also, water does not clean as are worn and new pads are needed. Open the cap with the washer well as washer fluid. The sound can come and go or be symbol on it. Add washer fluid heard all the time the vehicle is . Fill the washer fluid tank until the tank is full. moving, except when applying only three-quarters full the brake pedal firmly. See Engine Compartment Overview when it is very cold. This on page 10‑6 for more information allows for fluid expansion on location. if freezing occurs, which { WARNING Notice: could damage the tank if it is completely full. The brake wear warning sound . When using concentrated means that soon the brakes will washer fluid, follow the . Do not use engine coolant not work well. That could lead to manufacturer's instructions (antifreeze) in the windshield a crash. When the brake wear for adding water. washer. It can damage the warning sound is heard, have windshield washer system the vehicle serviced. and paint.
Notice: Continuing to drive with worn-out brake pads could result in costly brake repair. Chevrolet Impala Owner Manual - 2011 Black plate (27,1)
Vehicle Care 10-27
Some driving conditions or climates Brake Adjustment Brake Fluid can cause a brake squeal when Every time the brakes are applied, the brakes are first applied or with or without the vehicle moving, lightly applied. This does not mean the brakes adjust for wear. something is wrong with the brakes. Properly torqued wheel nuts Replacing Brake System Parts are necessary to help prevent The braking system on a vehicle is The brake master cylinder reservoir brake pulsation. When tires are complex. Its many parts have to be is filled with DOT 3 brake fluid as rotated, inspect brake pads for of top quality and work well together indicated on the reservoir cap. See wear and evenly tighten wheel nuts if the vehicle is to have really good Engine Compartment Overview on in the proper sequence to torque braking. The vehicle was designed page 10 6 for the location of the specifications in Capacities and and tested with top-quality brake ‑ reservoir. Specifications on page 12‑2. parts. When parts of the braking Brake linings should always be system are replaced, be sure to get There are only two reasons why replaced as complete axle sets. new, approved replacement parts. the brake fluid level in the reservoir If this is not done, the brakes might might go down: Brake Pedal Travel not work properly. For example, . The brake fluid level goes down See your dealer if the brake pedal installing disc brake pads that are because of normal brake lining does not return to normal height, wrong for the vehicle, can change wear. When new linings are or if there is a rapid increase in the balance between the front and installed, the fluid level goes pedal travel. This could be a rear brakes — for the worse. The back up. sign that brake service might braking performance expected can . A fluid leak in the brake be required. change in many other ways if the wrong replacement brake parts are hydraulic system can also cause installed. a low fluid level. Have the brake hydraulic system fixed, since a leak means that sooner or later the brakes will not work well. Chevrolet Impala Owner Manual - 2011 Black plate (28,1)
10-28 Vehicle Care
Do not top off the brake fluid. What to Add Notice: Adding fluid does not correct a Use only new DOT 3 brake . Using the wrong fluid leak. If fluid is added when the fluid from a sealed container. can badly damage brake linings are worn, there will be too See Recommended Fluids and hydraulic system parts. much fluid when new brake linings Lubricants on page 11‑6. For example, just a few are installed. Add or remove brake drops of mineral-based oil, fluid, as necessary, only when work Always clean the brake fluid reservoir cap and the area such as engine oil, in the is done on the brake hydraulic brake hydraulic system can system. around the cap before removing it. This helps keep dirt from entering damage brake hydraulic the reservoir. system parts so badly that { WARNING they will have to be replaced. Do not let someone put in If too much brake fluid is added, { WARNING the wrong kind of fluid. it can spill on the engine and burn, if the engine is hot enough. With the wrong kind of fluid in . If brake fluid is spilled on the You or others could be burned, the brake hydraulic system, vehicle's painted surfaces, and the vehicle could be the brakes might not work well. the paint finish can be damaged. Be careful not damaged. Add brake fluid only This could cause a crash. Always to spill brake fluid on the when work is done on the brake use the proper brake fluid. vehicle. If you do, wash it hydraulic system. off immediately.
When the brake fluid falls to a low level, the brake warning light comes on. See Brake System Warning Light on page 5‑20. Chevrolet Impala Owner Manual - 2011 Black plate (29,1)
Vehicle Care 10-29
Battery Vehicle Storage Starter Switch Check Refer to the replacement number shown on the original battery label { WARNING { WARNING when a new battery is needed. Batteries have acid that can burn See Engine Compartment Overview When you are doing this you and gas that can explode. on page 10‑6 for battery location. inspection, the vehicle could You can be badly hurt if you are move suddenly. If the vehicle not careful. See Jump Starting on { DANGER moves, you or others could be page 10‑75 for tips on working injured. Battery posts, terminals, and around a battery without related accessories contain lead getting hurt. 1. Before starting this check, be and lead compounds, chemicals sure there is enough room around the vehicle. known to the State of California Infrequent Usage: Remove the to cause cancer and reproductive black, negative (−) cable from the 2. Firmly apply both the parking harm. Wash hands after handling. battery to keep the battery from brake and the regular brake. running down. See Parking Brake on page 9 29. Extended Storage: Remove the ‑ black, negative (−) cable from the Do not use the accelerator battery or use a battery trickle pedal, and be ready to turn off charger. the engine immediately if it starts. 3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer for service. Chevrolet Impala Owner Manual - 2011 Black plate (30,1)
10-30 Vehicle Care
Automatic Transmission 3. With the engine off, turn the Park Brake and P (Park) ignition on, but do not start the Shift Lock Control engine. Without applying the Mechanism Check Function Check regular brake, try to move the shift lever out of P (Park) with { WARNING { WARNING normal effort. If the shift lever moves out of P (Park), contact When you are doing this check, When you are doing this your dealer for service. the vehicle could begin to move. inspection, the vehicle could You or others could be injured move suddenly. If the vehicle Ignition Transmission and property could be damaged. moves, you or others could be Lock Check Make sure there is room in front injured. of the vehicle in case it begins to While parked, and with the parking roll. Be ready to apply the regular brake set, try to turn the ignition brake at once should the vehicle 1. Before starting this check, to LOCK/OFF in each shift lever begin to move. be sure there is enough room position. around the vehicle. It should be parked on a level surface. . The ignition should turn to LOCK/OFF only when the 2. Firmly apply the parking shift lever is in P (Park). brake. See Parking Brake on . The ignition key should come page 9‑29. out only in LOCK/OFF. Be ready to apply the regular brake immediately if the vehicle Contact your dealer if service is begins to move. required. Chevrolet Impala Owner Manual - 2011 Black plate (31,1)
Vehicle Care 10-31
Park on a fairly steep hill, with the Wiper Blade Replacement vehicle facing downhill. Keeping your foot on the regular brake, Windshield wiper blades should set the parking brake. be inspected for wear or cracking. See Scheduled Maintenance on . To check the parking brake's page 11‑2 for more information holding ability: With the engine on wiper blade inspection. running and the transmission in N (Neutral), slowly remove foot Replacement blades come in pressure from the regular brake different types and are removed pedal. Do this until the vehicle is in different ways. Here's how to held by the parking brake only. remove the wiper blade: . To check the P (Park) 1. Pull the windshield wiper arm mechanism's holding ability: connector away from the 2. While holding the wiper arm, With the engine running, shift windshield. pull the clip up from the blade to P (Park). Then release the connecting point, and pull the parking brake followed by the blade assembly down toward the regular brake. windshield to remove it from the wiper arm. Contact your dealer if service is required. 3. Install the new wiper blade onto the wiper arm and snap the clip down into place. Chevrolet Impala Owner Manual - 2011 Black plate (32,1)
10-32 Vehicle Care
To remove and replace the wiper 4. Be sure the two wiper blade Headlamp Aiming blade element do the following: element notches are engaged Headlamp aim has been preset 1. The wiper blade element has by the last claw set, and that at the factory and should need no two notches at one end which all the other claws are properly further adjustment. are engaged by the bottom claw engaged in the slots of the wiper set of the wiper blade. At the blade element on both sides. However, if the vehicle is damaged notched end of the wiper blade, in a crash, the headlamp aim may pull the wiper blade element be affected. Aim adjustment to from the wiper blade assembly. the low-beam headlamps may be necessary if oncoming drivers flash 2. To replace the element, start at their high-beam headlamps at you the heel end of the wiper blade, (for vertical aim). which is the end nearest to the base of the wiper arm, and If the headlamps need to be slide the wiper blade element, re-aimed, it is recommended that notched end last, into the wiper the vehicle be taken to the dealer blade claw sets. for service. 3. To engage the last claw into the notched end of the wiper blade element, squeeze the wiper A. Correct Installation blade element at the notched B. Incorrect Installation area, and push the wiper blade element so the claw fits into the For the proper type and size notch. of windshield wiper blades, see Maintenance Replacement Parts on page 11‑8. Chevrolet Impala Owner Manual - 2011 Black plate (33,1)
Vehicle Care 10-33
Bulb Replacement Headlamps, Front Turn To replace one of these bulbs: 1. Open the hood. See Hood on For the proper type of replacement Signal, Sidemarker, and page 10 5. bulbs, see Replacement Bulbs on Parking Lamps ‑ page 10‑37. For any bulb‐changing procedure not listed in this section, contact your dealer. Halogen Bulbs
{ WARNING
Halogen bulbs have pressurized gas inside and can burst if you drop or scratch the bulb. You or others could be injured. Be sure A. Sidemarker 2. Remove the screw from the to read and follow the instructions headlamp assembly. on the bulb package. B. Low-Beam Headlamp C. High-Beam Headlamp D. Parking/Turn Signal Lamp Chevrolet Impala Owner Manual - 2011 Black plate (34,1)
10-34 Vehicle Care
6. Turn the old bulb counterclockwise and remove it from the retaining ring by pulling it away from the headlamp. 7. Remove the electrical connector from the bulb by raising the lock tab and pulling the connector away from the bulb's base. 8. Install the electrical connector to the bulb. 3. Pull up on the plastic headlamp 9. Install the new bulb by inserting 11. Push the headlamp assembly retainer and remove it. the smallest tab on the bulb toward the vehicle. base into the matching notch in 4. Pull the headlamp assembly the retaining ring. Turn the bulb away from the vehicle and a quarter-turn clockwise until it remove the electrical connector. stops. 5. Remove the round dust caps to 10. Reinstall the dust caps. gain access to the bulbs. Chevrolet Impala Owner Manual - 2011 Black plate (35,1)
Vehicle Care 10-35
Taillamps, Turn Signal, Sidemarker, Stoplamps, and Back-Up Lamps
12. Push down on the plastic 13. Reinstall the screw from the headlamp retainer to reinstall it. headlamp assembly.
A. Rear Sidemarker Lamp B. Back-up Lamp C. Stoplamp/Taillamp/Turn Signal Chevrolet Impala Owner Manual - 2011 Black plate (36,1)
10-36 Vehicle Care
To replace one of these bulbs: 9. Push the new bulb straight in 1. Open the trunk. See Trunk on until it clicks to install it. page 2‑10. 10. Reverse steps 1 through 7 to 2. Remove the convenience net reinstall. (if equipped). Unhook the net from the upper wing nut. License Plate Lamp To replace one of these bulbs: 1. Turn the lamp assembly counterclockwise and pull the lamp assembly out of the connector. 5. Turn the two hex nuts 2. Pull the old bulb from the lamp counterclockwise to assembly, keeping the bulb remove them. straight as you pull it out. 6. Pull out the taillamp assembly 3. Install the new bulb. and disconnect the wiring harness. 4. Reverse Steps 1 through 3 to reinstall the license plate lamp. 7. Turn the bulb socket 3. Turn the upper wing nut counterclockwise to remove it. counterclockwise and remove it. 8. Pull the old bulb straight out to 4. Pull the carpet away from the remove it. rear of the vehicle. Chevrolet Impala Owner Manual - 2011 Black plate (37,1)
Vehicle Care 10-37
Replacement Bulbs Electrical System Fuses and circuit breakers protect the following in the vehicle: Exterior Lamp Bulb Electrical System . Headlamp Wiring Number Overload . Windshield Wiper Motor Back-Up 921LL The vehicle has fuses and circuit . Power Windows and Other Front Parking/ 3157NAK breakers to protect against an Power Accessories Turn Signal electrical system overload. Replace a bad fuse with a new one License of the identical size and rating. 194LL When the current electrical load is Plate Lamp too heavy, the circuit breaker opens If there is a problem on the road Headlamps and closes, protecting the circuit and a fuse needs to be replaced, until the current load returns to the same amperage fuse can be High-Beam H9 normal or the problem is fixed. borrowed. Choose some feature of Low-Beam H11 This greatly reduces the chance the vehicle that is not needed to use of circuit overload and fire caused and replace it as soon as possible. Sidemarker 194LL by electrical problems. Stoplamp, Taillamp, and 3057 Turn Signal
For replacement bulbs not listed here, contact your dealer. Chevrolet Impala Owner Manual - 2011 Black plate (38,1)
10-38 Vehicle Care
Headlamp Wiring Fuses and Circuit An electrical overload may cause Breakers the lamps to go on and off, or in The wiring circuits in the vehicle some cases to remain off. Have are protected from short circuits by the headlamp wiring checked right a combination of fuses and circuit away if the lamps go on and off or breakers. This greatly reduces the remain off. chance of fires caused by electrical Windshield Wipers problems. If the wiper motor overheats due to Look at the silver-colored band heavy snow or ice, the windshield inside the fuse. If the band is broken wipers will stop until the motor cools or melted, replace the fuse. Be sure and will then restart. you replace a bad fuse with a new one of the identical size and rating. Although the circuit is protected from electrical overload, overload due to heavy snow or ice may Engine Compartment cause wiper linkage damage. Fuse Block Always clear ice and heavy snow The Engine Compartment Fuse from the windshield before using Block is in the engine compartment. the windshield wipers. See Engine Compartment Overview If the overload is caused by an on page 10‑6 for more information electrical problem and not snow on location. or ice, be sure to get it fixed. Notice: Spilling liquid on any electrical component on the The vehicle may not have all of the vehicle may damage it. Always fuses, relays, and features shown. keep the covers on any electrical component. Chevrolet Impala Owner Manual - 2011 Black plate (39,1)
Vehicle Care 10-39
Fuses Usage Fuses Usage Fuses Usage Air Conditioning Center Electronic A/C CMPRSR Compressor CHMSL/ High‐Mounted ETC/ECM Throttle BCK UP Stoplamp, Control, ECM Antilock Brake ‐ Back up Lamp ABS MTR 1 System (ABS) ‐ FAN 1 Cooling Fan 1 Motor 1 DISPLAY Display FAN 2 Cooling Fan 2 ABS MTR 2 ABS Motor 2 Daytime Running DRL 1 Fog Lamps Lamps 1 FOG LAMPS AIR PUMP Air Pump (If Equipped) Daytime Running Air Injection DRL 2 FUEL/PUMP Fuel Pump AIR SOL Lamps 2 Reactor Solenoid Headlamp Engine Control HDLP MDL AIRBAG/ Module Airbag, Display ECM IGN Module (ECM), DISPLAY Ignition HORN Horn AUX PWR Auxiliary Power ECM, HTD MIR Heated Mirror BATT 1 Battery 1 Transmission ECM/TCM INJ 1 Injector 1 BATT 2 Battery 2 Control Module (TCM) INJ 2 Injector 2 BATT 3 Battery 3 EMISSIONS 1 Emissions 1 INT LIGHTS Interior Lamps BATT 4 Battery 4 EMISSIONS 2 Emissions 2 Body Control BCM Module (BCM) Chevrolet Impala Owner Manual - 2011 Black plate (40,1)
10-40 Vehicle Care
Fuses Usage Fuses Usage Relay Usage Interior Lamps, Passenger Side A/C Air Conditioning INT LTS/ Instrument Panel RT LO BEAM Low Beam CMPRSR Compressor PNL DIM ‐ Dimmer Headlamp FAN 1 Cooling Fan 1 Driver Side Passenger Side RT PARK FAN 2 Cooling Fan 2 LT HI BEAM High‐Beam Parking Lamp Headlamp FAN 3 Cooling Fan 3 RT SPOT Right Spot Driver Side FUEL/PUMP Fuel Pump Passenger Side LT LO BEAM Low Beam RT T/SIG ‐ Turn Signal Lamp PWR/TRN Powertrain Headlamp Regulated REAR Driver Side Rear Defogger LT PARK RVC SEN Voltage Control DEFOG Parking Lamp Sensor STRTR Starter LT SPOT Left Spot STRG WHL Steering Wheel Driver Side Turn LT T/SIG STRTR Starter Signal Lamp TRANS Transmission ONSTAR OnStar® WPR Wiper PWR DROP/ Power Drop, CRANK Crank WSW Windshield Wiper RADIO Audio System Passenger Side RT HI BEAM High‐Beam Headlamp Chevrolet Impala Owner Manual - 2011 Black plate (41,1)
Vehicle Care 10-41
Instrument Panel Fuse Fuses Usage Block AIRBAG Airbags AMP Amplifier AUX Auxiliary Outlets CNSTR Canister DR/LCK Door Locks HTD/SEAT Heated Seats PWR/MIR Power Mirrors The vehicle may not be equipped PWR/SEAT Power Seats with all of the fuses, relays, and PWR/WNDW Power Window features shown. Retained RAP The fuse block is on the passenger Accessory Power side of the vehicle in the carpet S/ROOF Sunroof molding. Remove the fuse block door to access the fuses. TRUNK Trunk TRUNK Trunk Relay XM XM™ Radio Chevrolet Impala Owner Manual - 2011 Black plate (42,1)
10-42 Vehicle Care
Wheels and Tires WARNING (Continued) WARNING (Continued)
Tires . Underinflated tires pose the . Replace any tires that have same danger as overloaded been damaged by impacts Every new GM vehicle has tires. The resulting crash with potholes, curbs, etc. high-quality tires made by could cause serious injury. . a leading tire manufacturer. Check all tires frequently to Improperly repaired tires See the warranty manual maintain the recommended can cause a crash. Only the for information regarding pressure. Tire pressure dealer or an authorized tire service center should repair, the tire warranty and where should be checked when the tires are cold. replace, dismount, and mount to get service. For additional the tires. information refer to the tire . Overinflated tires are more . manufacturer. likely to be cut, punctured, Do not spin the tires in or broken by a sudden excess of 55 km/h (35 mph) on slippery surfaces such { WARNING impact — such as when hitting a pothole. Keep as snow, mud, ice, etc. Excessive spinning may . Poorly maintained and tires at the recommended cause the tires to explode. improperly used tires are pressure. dangerous. . Worn or old tires can cause . Overloading the tires can a crash. If the tread is badly cause overheating as a worn, replace them. result of too much flexing. (Continued) There could be a blowout and a serious crash. See Vehicle Load Limits on page 9‑12. (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (43,1)
Vehicle Care 10-43
Tire Sidewall Labeling and service description. See the (D) Tire Identification “Tire Size” illustration later in this Number (TIN): The letters Useful information about a section for more detail. and numbers following the DOT tire is molded into its sidewall. (B) TPC Spec (Tire (Department of Transportation) The examples below show a code are the Tire Identification typical passenger vehicle tire Performance Criteria Specification): Original Number (TIN). The TIN shows and a compact spare tire the manufacturer and plant sidewall. equipment tires designed to GM's specific tire performance code, tire size, and date the tire criteria have a TPC specification was manufactured. The TIN is code molded onto the sidewall. molded onto both sides of the GM's TPC specifications meet tire, although only one side may or exceed all federal safety have the date of manufacture. guidelines. (E) Tire Ply Material: The type (C) DOT (Department of cord and number of plies in of Transportation): The the sidewall and under the tread. Department of Transportation (F) Uniform Tire Quality (DOT) code indicates that Grading (UTQG): Tire the tire is in compliance manufacturers are required Passenger (P‐Metric) Tire Example with the U.S. Department to grade tires based on three of Transportation Motor performance factors: treadwear, (A) Tire Size: The tire size Vehicle Safety Standards. traction, and temperature is a combination of letters and resistance. For more information numbers used to define a see Uniform Tire Quality particular tire's width, height, Grading on page 10‑61. aspect ratio, construction type, Chevrolet Impala Owner Manual - 2011 Black plate (44,1)
10-44 Vehicle Care
(G) Maximum Cold Inflation (B) Temporary Use Only: The TIN shows the Load Limit: Maximum load The compact spare tire or manufacturer and plant that can be carried and the temporary use tire has a tread code, tire size, and date maximum pressure needed life of approximately 5 000 km the tire was manufactured. to support that load. (3,000 mi) and should not be The TIN is molded onto both driven at speeds over 105 km/h sides of the tire, although only (65 mph). The compact spare one side may have the date tire is for emergency use when of manufacture. a regular road tire has lost air (D) Maximum Cold Inflation and gone flat. If the vehicle Load Limit: Maximum load has a compact spare tire, that can be carried and the see Compact Spare Tire on maximum pressure needed page 10‑74 and If a Tire Goes to support that load. Flat on page 10‑65. (E) Tire Inflation: The (C) Tire Identification Number temporary use tire or compact (TIN): The letters and numbers spare tire should be inflated Compact Spare Tire Example following the DOT (Department to 420 kPa (60 psi). For more of Transportation) code is the (A) Tire Ply Material: The type information on tire pressure and Tire Identification Number (TIN). of cord and number of plies in inflation see Tire Pressure on the sidewall and under the tread. page 10‑49. Chevrolet Impala Owner Manual - 2011 Black plate (45,1)
Vehicle Care 10-45
(F) Tire Size: A combination Tire Designations (B) Tire Width: The three‐digit of letters and numbers define a number indicates the tire section tire's width, height, aspect ratio, Tire Size width in millimeters from construction type, and service The following is an example sidewall to sidewall. description. The letter T as the of a typical passenger vehicle (C) Aspect Ratio: A two‐digit first character in the tire size tire size. number that indicates the tire means the tire is for temporary height‐to‐width measurements. use only. For example, if the tire size (G) TPC Spec (Tire aspect ratio is 60, as shown in Performance Criteria item C of the illustration, it would Specification): Original mean that the tire's sidewall is equipment tires designed to 60 percent as high as it is wide. GM's specific tire performance (A) Passenger (P‐Metric) Tire: (D) Construction Code: A criteria have a TPC specification The United States version of letter code is used to indicate code molded onto the sidewall. a metric tire sizing system. the type of ply construction in GM's TPC specifications meet The letter P as the first the tire. The letter R means or exceed all federal safety character in the tire size radial ply construction; the guidelines. means a passenger vehicle letter D means diagonal or tire engineered to standards bias ply construction; and the set by the U.S. Tire and Rim letter B means belted‐bias ply Association. construction. Chevrolet Impala Owner Manual - 2011 Black plate (46,1)
10-46 Vehicle Care
(E) Rim Diameter: Diameter of Accessory Weight: The Bias Ply Tire: A pneumatic the wheel in inches. combined weight of optional tire in which the plies are laid (F) Service Description: These accessories. Some examples at alternate angles less than characters represent the load of optional accessories are, 90 degrees to the centerline index and speed rating of the automatic transmission, power of the tread. tire. The load index represents steering, power brakes, power Cold Tire Pressure: The the load carrying capacity a tire windows, power seats, and air amount of air pressure in a tire, is certified to carry. The speed conditioning. measured in kPa (kilopascal) rating is the maximum speed a Aspect Ratio: The relationship or psi (pounds per square inch) tire is certified to carry a load. of a tire's height to its width. before a tire has built up heat Belt: A rubber coated layer of from driving. See Tire Pressure Tire Terminology and cords that is located between on page 10‑49. Definitions the plies and the tread. Cords Curb Weight: The weight of a Air Pressure: The amount may be made from steel or motor vehicle with standard and of air inside the tire pressing other reinforcing materials. optional equipment including outward on each square inch Bead: The tire bead contains the maximum capacity of fuel, of the tire. Air pressure is steel wires wrapped by steel oil, and coolant, but without expressed in psi (pounds per cords that hold the tire onto passengers and cargo. square inch) or kPa (kilopascal). the rim. Chevrolet Impala Owner Manual - 2011 Black plate (47,1)
Vehicle Care 10-47
DOT Markings: A code Intended Outboard Sidewall: Maximum Loaded Vehicle molded into the sidewall of The side of an asymmetrical tire, Weight: The sum of curb a tire signifying that the tire that must always face outward weight, accessory weight, is in compliance with the U.S. when mounted on a vehicle. vehicle capacity weight, and Department of Transportation Kilopascal (kPa): The metric production options weight. (DOT) Motor Vehicle Safety unit for air pressure. Normal Occupant Weight: Standards. The DOT code The number of occupants a Light Truck (LT‐Metric) Tire: A includes the Tire Identification vehicle is designed to seat Number (TIN), an alphanumeric tire used on light duty trucks and some multipurpose passenger multiplied by 68 kg (150 lbs). designator which can also See Vehicle Load Limits on identify the tire manufacturer, vehicles. page 9‑12. production plant, brand, and Load Index: An assigned date of production. number ranging from 1 to 279 Occupant Distribution: Designated seating positions. GVWR: Gross Vehicle Weight that corresponds to the load Rating. See Vehicle Load Limits carrying capacity of a tire. Outward Facing Sidewall: on page 9‑12. Maximum Inflation Pressure: The side of an asymmetrical tire that has a particular side that GAWR FRT: Gross Axle The maximum air pressure to which a cold tire can be inflated. faces outward when mounted Weight Rating for the front axle. on a vehicle. The side of the See Vehicle Load Limits on The maximum air pressure is molded onto the sidewall. tire that contains a whitewall, page 9‑12. bears white lettering, or bears GAWR RR: Gross Axle Maximum Load Rating: manufacturer, brand, and/or Weight Rating for the rear axle. The load rating for a tire at the model name molding that is See Vehicle Load Limits on maximum permissible inflation higher or deeper than the same page 9‑12. pressure for that tire. moldings on the other sidewall of the tire. Chevrolet Impala Owner Manual - 2011 Black plate (48,1)
10-48 Vehicle Care
Passenger (P-Metric) Tire: Sidewall: The portion of a tire UTQGS (Uniform Tire A tire used on passenger cars between the tread and the bead. Quality Grading Standards): and some light duty trucks and Speed Rating: An A tire information system multipurpose vehicles. alphanumeric code assigned to that provides consumers Recommended Inflation a tire indicating the maximum with ratings for a tire's traction, Pressure: Vehicle speed at which a tire can temperature, and treadwear. manufacturer's recommended operate. Ratings are determined tire inflation pressure as by tire manufacturers using Traction: The friction between government testing procedures. shown on the tire placard. the tire and the road surface. See Tire Pressure on The ratings are molded into The amount of grip provided. the sidewall of the tire. page 10‑49 and Vehicle See Uniform Tire Quality Load Limits on page 9‑12. Tread: The portion of a tire that comes into contact with Grading on page 10‑61. Radial Ply Tire: A pneumatic the road. tire in which the ply cords that Vehicle Capacity Weight: extend to the beads are laid at Treadwear Indicators: Narrow The number of designated 90 degrees to the centerline of bands, sometimes called wear seating positions multiplied by the tread. bars, that show across the 68 kg (150 lbs) plus the rated tread of a tire when only 1.6 mm cargo load. See Vehicle Load Rim: A metal support for a tire (1/16 in) of tread remains. Limits on page 9‑12. and upon which the tire beads See When It Is Time for New are seated. Tires on page 10‑57. Chevrolet Impala Owner Manual - 2011 Black plate (49,1)
Vehicle Care 10-49
Vehicle Maximum Load on the Tire Pressure Overinflated tires, or tires Tire: Load on an individual tire that have too much air, can due to curb weight, accessory Tires need the correct amount result in: weight, occupant weight, and of air pressure to operate . Unusual wear. cargo weight. effectively. Notice: Neither tire . Poor handling. Vehicle Placard: A label permanently attached to a underinflation nor . Rough ride. overinflation is good. vehicle showing the vehicle . Underinflated tires, or tires Needless damage from capacity weight and the road hazards. original equipment tire size that do not have enough air, and recommended inflation can result in: A vehicle-specific Tire and Loading Information label pressure. See “Tire and Loading . Tire overloading and is attached to the vehicle. Information Label” under Vehicle over-heating which could This label shows the vehicle's Load Limits on page 9‑12. lead to a blowout. original equipment tires and the . Premature or correct inflation pressures for irregular wear. the tires when they are cold. . Poor handling. The recommended cold tire inflation pressure, shown on the . Reduced fuel economy. label, is the minimum amount of air pressure needed to support the vehicle's maximum load carrying capacity. Chevrolet Impala Owner Manual - 2011 Black plate (50,1)
10-50 Vehicle Care
For additional information How to Check If the cold tire inflation pressure regarding how much weight Use a good quality pocket-type matches the recommended the vehicle can carry, and gauge to check tire pressure. pressure on the Tire and an example of the Tire and You cannot tell if the tires are Loading Information label, Loading Information label, properly inflated simply by no further adjustment is see Vehicle Load Limits on looking at them. Radial tires may necessary. If the inflation page 9‑12. How you load the look properly inflated even when pressure is low, add air until vehicle affects vehicle handling they are underinflated. Check you reach the recommended and ride comfort. Never load the tire's inflation pressure when amount. the vehicle with more weight the tires are cold. Cold means If you overfill the tire, release than it was designed to carry. the vehicle has been sitting for air by pushing on the metal stem When to Check at least three hours or driven in the center of the tire valve. no more than 1.6 km (1 mi). Re check the tire pressure with Check the tires once a month or ‐ the tire gauge. more. Do not forget to check the Remove the valve cap from the compact spare tire, if the vehicle tire valve stem. Press the tire Be sure to put the valve caps has one. The compact spare gauge firmly onto the valve to back on the valve stems. should be at 420 kPa (60 psi). get a pressure measurement. They help prevent leaks by For additional information keeping out dirt and moisture. regarding the compact spare tire, see Compact Spare Tire on page 10‑74. Chevrolet Impala Owner Manual - 2011 Black plate (51,1)
Vehicle Care 10-51
Tire Pressure Monitor As an added safety feature, your Please note that the TPMS is vehicle has been equipped with not a substitute for proper tire System a tire pressure monitoring system maintenance, and it is the driver's The Tire Pressure Monitor System (TPMS) that illuminates a low responsibility to maintain correct (TPMS) uses radio and sensor tire pressure telltale when one or tire pressure, even if under‐inflation technology to check tire pressure more of your tires is significantly has not reached the level to trigger levels. The TPMS sensors monitor under‐inflated. illumination of the TPMS low tire the air pressure in your tires and Accordingly, when the low tire pressure telltale. transmit tire pressure readings to pressure telltale illuminates, you Your vehicle has also been a receiver located in the vehicle. should stop and check your tires as equipped with a TPMS malfunction Each tire, including the spare soon as possible, and inflate them indicator to indicate when the (if provided), should be checked to the proper pressure. Driving on system is not operating properly. monthly when cold and inflated to a significantly under‐inflated tire The TPMS malfunction indicator is the inflation pressure recommended causes the tire to overheat and can combined with the low tire pressure by the vehicle manufacturer on lead to tire failure. Under‐inflation telltale. When the system detects a the vehicle placard or tire inflation also reduces fuel efficiency and malfunction, the telltale will flash for pressure label. (If your vehicle has tire tread life, and may affect the approximately one minute and then tires of a different size than the size vehicle's handling and stopping remain continuously illuminated. indicated on the vehicle placard or ability. This sequence will continue upon tire inflation pressure label, you subsequent vehicle start‐ups as should determine the proper tire long as the malfunction exists. inflation pressure for those tires.) Chevrolet Impala Owner Manual - 2011 Black plate (52,1)
10-52 Vehicle Care
When the malfunction indicator Federal Communications is illuminated, the system may Commission (FCC) and not be able to detect or signal low Industry Canada tire pressure as intended. TPMS malfunctions may occur for a variety See Radio Frequency of reasons, including the installation Statement on page 13‑17 for information regarding Part 15 of replacement or alternate tires or When a low tire pressure condition wheels on the vehicle that prevent of the Federal Communications Commission (FCC) rules and is detected, the TPMS illuminates the TPMS from functioning properly. the low tire pressure warning light Always check the TPMS malfunction Industry Canada Standards RSS-210/220/310. located on the instrument cluster. telltale after replacing one or more If the warning light comes on, stop tires or wheels on your vehicle to as soon as possible and inflate the ensure that the replacement or Tire Pressure Monitor tires to the recommended pressure alternate tires and wheels allow Operation shown on the Tire and Loading the TPMS to continue to function Information label. See Vehicle properly. This vehicle may have a Tire Pressure Monitor System (TPMS). Load Limits on page 9‑12. See Tire Pressure Monitor The TPMS is designed to warn A message to check the pressure Operation on page 10‑52 for the driver when a low tire pressure in a specific tire displays in the additional information. condition exists. TPMS sensors are Driver Information Center (DIC). mounted onto each tire and wheel The low tire pressure warning assembly, excluding the spare tire light and the DIC warning message and wheel assembly. The TPMS come on at each ignition cycle until sensors monitor the air pressure the tires are inflated to the correct in the tires and transmit the tire inflation pressure. Using the DIC, pressure readings to a receiver tire pressure levels can be viewed. located in the vehicle. Chevrolet Impala Owner Manual - 2011 Black plate (53,1)
Vehicle Care 10-53
For additional information and The TPMS can warn about a TPMS Malfunction Light and details about the DIC operation low tire pressure condition but Message and displays, see Driver Information it does not replace normal tire The TPMS will not function Center (DIC) on page 5‑26 and maintenance. See Tire Inspection properly if one or more of the Tire Messages on page 5‑37. on page 10‑56, Tire Rotation on TPMS sensors are missing or page 10‑56, and Tires on The low tire pressure warning light inoperable. When the system page 10‑42. may come on in cool weather when detects a malfunction, the low tire the vehicle is first started, and then Notice: Tire sealant materials are pressure warning light flashes for turn off as the vehicle is driven. not all the same. A non-approved about one minute and then stays This could be an early indicator tire sealant could damage the on for the remainder of the ignition that the air pressure is getting low TPMS sensors. TPMS sensor cycle. A DIC warning message also and needs to be inflated to the damage caused by using displays. The malfunction light and proper pressure. an incorrect tire sealant is DIC warning message come on at A Tire and Loading Information not covered by the vehicle each ignition cycle until the problem label shows the size of the original warranty. Always use only is corrected. Some of the conditions equipment tires and the correct the GM-approved tire sealant that can cause these to come inflation pressure for the tires when available through your dealer on are: or included in the vehicle. they are cold. See Vehicle Load . One of the road tires has been Limits on page 9‑12, for an example replaced with the spare tire. of the Tire and Loading Information The spare tire does not have a label and its location. Also see Tire TPMS sensor. The malfunction Pressure on page 10‑49. light and the DIC message should go off after the road tire is replaced and the sensor matching process is performed successfully. See “TPMS Sensor Matching Process” later in this section. Chevrolet Impala Owner Manual - 2011 Black plate (54,1)
10-54 Vehicle Care
. The TPMS sensor matching . Replacement tires or wheels do TPMS Sensor Matching process was not done or not match the original equipment Process not completed successfully tires or wheels. Tires and wheels after rotating the tires. The other than those recommended Each TPMS sensor has a unique malfunction light and the DIC could prevent the TPMS from identification code. The identification message should go off after functioning properly. See Buying code needs to be matched to a successfully completing the New Tires on page 10‑58. new tire/wheel position after rotating the vehicle s tires or replacing sensor matching process. . ’ Operating electronic devices or one or more of the TPMS sensors. See “TPMS Sensor Matching being near facilities using radio Process” later in this section. Also, the TPMS sensor matching wave frequencies similar to the process should be performed after . One or more TPMS sensors TPMS could cause the TPMS replacing a spare tire with a road are missing or damaged. The sensors to malfunction. tire containing the TPMS sensor. malfunction light and the DIC If the TPMS is not functioning The malfunction light and the DIC message should go off when the properly, it cannot detect or signal a message should go off at the next TPMS sensors are installed and low tire condition. See your dealer ignition cycle. The sensors are the sensor matching process for service if the TPMS malfunction matched to the tire/wheel positions, is performed successfully. light and DIC message come on using a TPMS relearn tool, in the See your dealer for service. and stay on. following order: driver side front tire, passenger side front tire, passenger side rear tire, and driver side rear. See your dealer for service or to purchase a relearn tool. Chevrolet Impala Owner Manual - 2011 Black plate (55,1)
Vehicle Care 10-55
There are two minutes to match 4. Start with the driver side 8. Proceed to the driver side rear the first tire/wheel position, and front tire. tire, and repeat the procedure five minutes overall to match all 5. Place the relearn tool against in Step 5. The horn sounds four tire/wheel positions. If it takes the tire sidewall, near the valve two times to indicate the sensor longer, the matching process stops stem. Then press the button identification code has been and must be restarted. to activate the TPMS sensor. matched to the driver side rear The TPMS sensor matching A horn chirp confirms that the tire, and the TPMS sensor process is: sensor identification code has matching process is no longer active. The TIRE LEARNING 1. Set the parking brake. been matched to this tire and wheel position. ACTIVE message on the DIC 2. Turn the ignition to ON/RUN with display screen goes off. the engine off. 6. Proceed to the passenger side front tire, and repeat the 9. Turn the ignition to LOCK/OFF. 3. Press the Remote Keyless procedure in Step 5. 10. Set all four tires to the Entry (RKE) transmitter's Q recommended air pressure and " buttons at the same time 7. Proceed to the passenger side rear tire, and repeat the level as indicated on the Tire for approximately five seconds. and Loading Information label. The horn sounds twice to signal procedure in Step 5. the receiver is in relearn mode and the TIRE LEARNING ACTIVE message displays on the DIC screen. Chevrolet Impala Owner Manual - 2011 Black plate (56,1)
10-56 Vehicle Care
Tire Inspection . The tire has a puncture, cut, See When It Is Time for New or other damage that cannot Tires on page 10‑57 and Wheel GM recommends that the tires, be repaired well because of Replacement on page 10‑63. including the spare tire, if the the size or location of the vehicle has one, be inspected damage. for signs of wear or damage at least once a month. Tire Rotation Replace the tire if: Tires should be rotated . The indicators at three or every 12 000 km (7,500 mi). more places around the tire See Scheduled Maintenance on can be seen. page 11‑2. . There is cord or fabric The purpose of a regular tire showing through the tire's rotation is to achieve a uniform rubber. wear for all tires on the vehicle. This will ensure that the vehicle . The tread or sidewall is continues to perform most like it When rotating the vehicle's tires, cracked, cut, or snagged did when the tires were new. always use the correct rotation deep enough to show cord pattern shown here. or fabric. Any time you notice unusual wear, rotate the tires as soon Do not include the compact . The tire has a bump, bulge, as possible and check wheel spare tire in the tire rotation. or split. alignment. Also check for damaged tires or wheels. Chevrolet Impala Owner Manual - 2011 Black plate (57,1)
Vehicle Care 10-57
After the tires have been When It Is Time for New { WARNING rotated, adjust the front and rear Tires inflation pressures as shown on Rust or dirt on a wheel, or on the the Tire and Loading Information Factors such as maintenance, parts to which it is fastened, can temperatures, driving speeds, label. See Tire Pressure on make wheel nuts become loose page 10 49 and Vehicle Load vehicle loading, and road conditions ‑ after time. The wheel could come affect the wear rate of the tires. Limits on page 9‑12. off and cause an accident. When Reset the Tire Pressure Monitor changing a wheel, remove any System. See Tire Pressure rust or dirt from places where Monitor Operation on the wheel attaches to the vehicle. page 10 52. In an emergency, use a cloth or ‑ a paper towel to do this; but be Make certain that all wheel sure to use a scraper or wire nuts are properly tightened. brush later, if needed, to get all See “Wheel Nut Torque” under the rust or dirt off. See If a Tire Capacities and Specifications on Goes Flat on page 10‑65. page 12‑2. Lightly coat the center of the wheel hub with wheel bearing grease after a wheel change or Treadwear indicators are one tire rotation to prevent corrosion way to tell when it is time for new tires. Treadwear indicators appear or rust build-up. Do not get when the tires have only 1.6 mm grease on the flat wheel (1/16 in) or less of tread remaining. mounting surface or on the wheel nuts or bolts. Chevrolet Impala Owner Manual - 2011 Black plate (58,1)
10-58 Vehicle Care
See Tire Inspection on page 10‑56 Vehicle Storage Buying New Tires and Tire Rotation on page 10 56 for ‑ Tires age when stored normally more information. GM has developed and matched mounted on a parked vehicle. specific tires for the vehicle. The rubber in tires ages over time. Park a vehicle that will be stored The original equipment tires This also applies for the spare tire, for at least a month in a cool, dry, if the vehicle has one, even if it is clean area away from direct sunlight installed on the vehicle, when never used. Multiple conditions to slow aging. This area should be it was new, were designed including temperatures, loading free of grease, gasoline, or other to meet General Motors conditions, and inflation pressure substances that can deteriorate Tire Performance Criteria maintenance affect how fast aging rubber. Specification (TPC Spec) takes place. Tires will typically Parking for an extended period system rating. If you need need to be replaced due to wear can cause flat spots on the tires replacement tires, GM strongly before they may need to be that may result in vibrations while recommends that you get replaced due to age. Consult the tire driving. When storing a vehicle for tires with the same TPC Spec manufacturer for more information at least a month, remove the tires on when tires should be replaced. rating. This way, the vehicle or raise the vehicle to reduce the will continue to have tires that weight from the tires. are designed to give the same performance and vehicle safety, during normal use, as the original tires. Chevrolet Impala Owner Manual - 2011 Black plate (59,1)
Vehicle Care 10-59
GM's exclusive TPC Spec will help keep the vehicle system considers over a dozen performing most like it did { WARNING critical specifications that when the tires were new. Mixing tires could cause you impact the overall performance Replacing less than a full set to lose control while driving. of the vehicle, including brake of tires can affect the braking If you mix tires of different system performance, ride and handling performance of the sizes, brands, or types and handling, traction control, vehicle. See Tire Inspection on (radial and bias-belted tires), and tire pressure monitoring page 10‑56 and Tire Rotation on the vehicle may not handle performance. GM's TPC Spec page 10‑56 for information on properly, and you could have number is molded onto the tire's proper tire rotation. a crash. Using tires of different sidewall near the tire size. If the sizes, brands, or types may tires have an all‐season tread { WARNING also cause damage to the design, the TPC Spec number Tires could explode during vehicle. Be sure to use the will be followed by an MS correct size, brand, and type for mud and snow. See Tire improper service. Attempting to mount or dismount a tire could of tires on all wheels. It is Sidewall Labeling on page 10‑43 all right to drive with the for additional information. cause injury or death. Only your dealer or authorized tire service compact spare temporarily, GM recommends replacing tires center should mount or dismount as it was developed for use in sets of four. This is because the tires. on the vehicle. See Compact uniform tread depth on all tires Spare Tire on page 10‑74. Chevrolet Impala Owner Manual - 2011 Black plate (60,1)
10-60 Vehicle Care
Vehicles that have a tire Different Size Tires and { WARNING pressure monitoring system Wheels Using bias-ply tires on the could give an inaccurate low‐pressure warning if If wheels or tires are installed that vehicle may cause the wheel are a different size than the original rim flanges to develop cracks non‐TPC Spec rated tires are installed on the vehicle. equipment wheels and tires, vehicle after many miles of driving. performance, including its braking, A tire and/or wheel could fail Non‐TPC Spec rated tires may ride and handling characteristics, suddenly and cause a crash. give a low‐pressure warning stability, and resistance to rollover Use only radial-ply tires with that is higher or lower than the may be affected. If the vehicle has the wheels on the vehicle. proper warning level you would electronic systems such as antilock get with TPC Spec rated tires. brakes, rollover airbags, traction See Tire Pressure Monitor control, and electronic stability If you must replace the vehicle's System on page 10‑51. control, the performance of these tires with those that do not systems can also be affected. have a TPC Spec number, The vehicle's original equipment make sure they are the same tires are listed on the Tire size, load range, speed rating, and Loading Information label. and construction type (radial See Vehicle Load Limits on and bias‐belted tires) as the page 9‑12 for more information vehicle's original tires. about the Tire and Loading Information label and its location on the vehicle. Chevrolet Impala Owner Manual - 2011 Black plate (61,1)
Vehicle Care 10-61
Uniform Tire Quality Grading (UTQG) system { WARNING Grading does not apply to deep tread, winter-type snow tires, If different sized wheels Quality grades can be found are used, there may not space-saver, or temporary use where applicable on the tire be an acceptable level of spare tires, tires with nominal performance and safety if sidewall between tread shoulder rim diameters of 10 to 12 inches tires not recommended for and maximum section width. (25 to 30 cm), or to some those wheels are selected. For example: limited-production tires. This increases the chance of Treadwear 200 Traction AA While the tires available on a crash and serious injury. Temperature A General Motors passenger Only use GM specific wheel cars and light trucks may vary and tire systems developed The following information relates with respect to these grades, for the vehicle, and have them to the system developed by the properly installed by a GM United States National Highway they must also conform to certified technician. Traffic Safety Administration federal safety requirements and (NHTSA), which grades tires additional General Motors Tire by treadwear, traction, and Performance Criteria (TPC) See Buying New Tires on standards. page 10‑58 and Accessories temperature performance. and Modifications on page 10‑3 This applies only to vehicles All Passenger Car Tires Must for additional information. sold in the United States. Conform to Federal Safety The grades are molded on the Requirements In Addition sidewalls of most passenger car To These Grades. tires. The Uniform Tire Quality Chevrolet Impala Owner Manual - 2011 Black plate (62,1)
10-62 Vehicle Care
Treadwear Traction – AA, A, B, C Temperature – A, B, C The treadwear grade is a The traction grades, from The temperature grades comparative rating based highest to lowest, are AA, A, B, are A (the highest), B, and C, on the wear rate of the tire and C. Those grades represent representing the tire's resistance when tested under controlled the tire's ability to stop on to the generation of heat and conditions on a specified wet pavement as measured its ability to dissipate heat government test course. under controlled conditions when tested under controlled For example, a tire graded on specified government conditions on a specified 150 would wear one and a test surfaces of asphalt and indoor laboratory test wheel. half (1½) times as well on concrete. A tire marked C may Sustained high temperature can the government course as have poor traction performance. cause the material of the tire a tire graded 100. The relative Warning: The traction grade to degenerate and reduce tire performance of tires depends assigned to this tire is based life, and excessive temperature upon the actual conditions of on straight-ahead braking can lead to sudden tire failure. their use, however, and may traction tests, and does not The grade C corresponds to a depart significantly from the include acceleration, cornering, level of performance which all norm due to variations in hydroplaning, or peak traction passenger car tires must meet driving habits, service characteristics. under the Federal Motor Safety practices and differences Standard No. 109. Grades B in road characteristics and and A represent higher climate. levels of performance on the laboratory test wheel than the minimum required by law. Chevrolet Impala Owner Manual - 2011 Black plate (63,1)
Vehicle Care 10-63
Warning: The temperature Wheel Replacement grade for this tire is established { WARNING Replace any wheel that is bent, for a tire that is properly cracked, or badly rusted or Using the wrong replacement inflated and not overloaded. corroded. If wheel nuts keep wheels, wheel bolts, or wheel Excessive speed, underinflation, coming loose, the wheel, wheel nuts can be dangerous. It could or excessive loading, either bolts, and wheel nuts should be affect the braking and handling separately or in combination, replaced. If the wheel leaks air, of the vehicle. Tires can lose air, can cause heat buildup and replace it. Some aluminum wheels and cause loss of control, causing possible tire failure. can be repaired. See your dealer a crash. Always use the correct if any of these conditions exist. wheel, wheel bolts, and wheel Wheel Alignment and Tire Your dealer will know the kind of nuts for replacement. Balance wheel that is needed. The tires and wheels were Each new wheel should have Notice: The wrong wheel can aligned and balanced at the the same load-carrying capacity, also cause problems with factory to provide the longest tire diameter, width, offset, and be bearing life, brake cooling, life and best overall performance. mounted the same way as the speedometer or odometer Adjustments to wheel alignment and one it replaces. calibration, headlamp aim, bumper height, vehicle ground tire balancing will not be necessary Replace wheels, wheel bolts, clearance, and tire or tire chain on a regular basis. However, check wheel nuts, or Tire Pressure Monitor clearance to the body and the alignment if there is unusual tire System (TPMS) sensors with new chassis. wear or if the vehicle is pulling to GM original equipment parts. one side or the other. If the vehicle See If a Tire Goes Flat on vibrates when driving on a smooth page 10‑65 for more information. road, the tires and wheels might need to be rebalanced. See your dealer for proper diagnosis. Chevrolet Impala Owner Manual - 2011 Black plate (64,1)
10-64 Vehicle Care
Used Replacement Wheels Tire Chains WARNING (Continued)
{ WARNING { WARNING Use another type of traction device only if its manufacturer Replacing a wheel with a used Do not use tire chains. There is recommends it for use on the one is dangerous. How it has not enough clearance. Tire chains vehicle and tire size combination been used or how far it has been used on a vehicle without the and road conditions. Follow driven may be unknown. It could proper amount of clearance can that manufacturer's instructions. fail suddenly and cause a crash. cause damage to the brakes, To help avoid damage to the When replacing wheels, use a suspension or other vehicle parts. vehicle, drive slowly, readjust new GM original equipment The area damaged by the tire or remove the device if it is wheel. chains could cause you to lose contacting the vehicle, and do not control of the vehicle and you or spin the vehicle's wheels. If you others may be injured in a crash. do find traction devices that will (Continued) fit, install them on the front tires. Chevrolet Impala Owner Manual - 2011 Black plate (65,1)
Vehicle Care 10-65
If a Tire Goes Flat under control by steering the way you want the vehicle to go. It may { WARNING It is unusual for a tire to blowout be very bumpy and noisy, but you while you are driving, especially can still steer. Gently brake to a Lifting a vehicle and getting if you maintain the vehicle's tires stop, well off the road, if possible. under it to do maintenance or properly. If air goes out of a tire, repairs is dangerous without the it is much more likely to leak out { WARNING appropriate safety equipment and slowly. But if you should ever have training. If a jack is provided with a blowout, here are a few tips about Driving on a flat tire will cause the vehicle, it is designed only for what to expect and what to do: permanent damage to the tire. changing a flat tire. If it is used for If a front tire fails, the flat tire Re-inflating a tire after it has anything else, you or others could creates a drag that pulls the vehicle been driven on while severely be badly injured or killed if the toward that side. Take your foot underinflated or flat may cause vehicle slips off the jack. If a jack off the accelerator pedal and grip a blowout and a serious crash. is provided with the vehicle, only the steering wheel firmly. Steer to Never attempt to re-inflate a use it for changing a flat tire. maintain lane position, and then tire that has been driven on gently brake to a stop, well off the while severely underinflated If a tire goes flat, avoid further tire road, if possible. or flat. Have your dealer or an and wheel damage by driving slowly A rear blowout, particularly on a authorized tire service center to a level place, well off the road, curve, acts much like a skid and repair or replace the flat tire as if possible. Turn on the hazard may require the same correction soon as possible. warning flashers. See Hazard you would use in a skid. In any rear Warning Flashers on page 6‑4. blowout remove your foot from the accelerator pedal. Get the vehicle Chevrolet Impala Owner Manual - 2011 Black plate (66,1)
10-66 Vehicle Care
When the vehicle has a flat tire (B), Tire Changing { WARNING use the following example as a guide to assist in the placement Removing the Spare Tire and Changing a tire can be of wheel blocks (A). Tools dangerous. The vehicle can slip off the jack and roll over The equipment you will need is or fall causing injury or death. located in the trunk. Find a level place to change the 1. Open the trunk. See Trunk on tire. To help prevent the vehicle page 2‑10. from moving: 2. Remove the convenience net if 1. Set the parking brake firmly. the vehicle has one. 2. Put an automatic 3. Remove the spare tire cover. transmission shift lever in P (Park), or shift a manual A. Wheel Block transmission to 1 (First) or R (Reverse). B. Flat Tire 3. Turn off the engine and do The following information explains not restart while the vehicle how to repair or change a tire. is raised. 4. Do not allow passengers to remain in the vehicle. 5. Place wheel blocks on both sides of the tire at the opposite corner of the tire being changed. 4. Turn the wing nut counterclockwise and remove it. Chevrolet Impala Owner Manual - 2011 Black plate (67,1)
Vehicle Care 10-67
5. Remove the compact spare tire. Removing the Flat Tire and Installing the Spare Tire This vehicle may have aluminum wheels with exposed wheel nuts. Use the wheel wrench to loosen all the wheel nuts. Do not remove them yet. Or, this vehicle may have steel wheels with plastic covers.
The tools you will need to change a tire include the jack (A), extension 6. Turn the nut holding the jack and protection guide (B), and wheel counterclockwise and remove it. wrench (C). Then remove the jack and wrench.
To remove the plastic covers and wheel nut caps, loosen the plastic nut caps with the wheel wrench in a counterclockwise direction. Chevrolet Impala Owner Manual - 2011 Black plate (68,1)
10-68 Vehicle Care
If needed, finish loosening them with your fingers. The plastic nut caps will not come off. If needed, use the flat end of the wheel wrench and pry along the edge of the cover until it comes off. The edge of the wheel cover could be sharp, so do not try to remove it with your bare hands. Do not drop the cover or lay it face down, as it could become scratched or damaged. Store the wheel cover in the trunk until the flat tire is 2. Turn the wheel wrench 3. For all wheel types, find repaired or replaced. counterclockwise once on the jacking location using each wheel nut to loosen it. Once you have removed the wheel the diagram above and the Do not remove them yet. cover, use the following procedure corresponding jacking notches to remove the flat tire and install the located on the bottom side of the spare tire. plastic molding. The notches in the plastic molding are marked 1. Do a safety check before with a triangle shape to help you proceeding. See If a Tire find them. Goes Flat on page 10‑65. The front location is about 17.7 cm (7.0 in) from the rear edge of the front wheel well. The rear location is about 11.4 cm (4.5 in) from the front edge of the rear wheel well. Chevrolet Impala Owner Manual - 2011 Black plate (69,1)
Vehicle Care 10-69
4. Put the compact spare tire near you. { WARNING Lifting a vehicle and getting { WARNING under it to do maintenance or Getting under a vehicle when it repairs is dangerous without the is jacked up is dangerous. If the appropriate safety equipment and vehicle slips off the jack you could training. If a jack is provided with be badly injured or killed. Never the vehicle, it is designed only for get under a vehicle when it is changing a flat tire. If it is used for supported only by a jack. anything else, you or others could be badly injured or killed if the vehicle slips off the jack. If a jack 5. Raise the vehicle by turning the is provided with the vehicle, only { jack handle clockwise. Raise WARNING use it for changing a flat tire. the vehicle far enough off the Raising the vehicle with the ground to install the compact jack improperly positioned can spare tire. damage the vehicle and even 6. Remove all wheel nuts and the make the vehicle fall. To help flat tire. avoid personal injury and vehicle damage, be sure to fit the jack lift head into the proper location before raising the vehicle. Chevrolet Impala Owner Manual - 2011 Black plate (70,1)
10-70 Vehicle Care
{ WARNING
Rust or dirt on a wheel, or on the parts to which it is fastened, can make wheel nuts become loose after time. The wheel could come off and cause an accident. When changing a wheel, remove any rust or dirt from places where the wheel attaches to the vehicle. In an emergency, use a cloth or a paper towel to do this; but be 7. Remove any rust or dirt from the 9. Reinstall the wheel nuts with sure to use a scraper or wire wheel bolts, mounting surfaces, the rounded end of the nuts brush later, if needed, to get all and spare wheel. toward the wheel. Tighten each the rust or dirt off. See If a Tire 8. Install the compact spare tire. nut clockwise by hand until the Goes Flat on page 10‑65. wheel is held against the hub. { WARNING
Never use oil or grease on bolts or nuts because the nuts might come loose. The vehicle's wheel could fall off, causing a crash. Chevrolet Impala Owner Manual - 2011 Black plate (71,1)
Vehicle Care 10-71
WARNING (Continued)
to the proper torque specification after replacing. Follow the torque specification supplied by the aftermarket manufacturer when using accessory locking wheel nuts. See Capacities and Specifications on page 12‑2 for original equipment wheel nut torque specifications. 10. Lower the vehicle by 11. Tighten the wheel nuts firmly turning the jack handle Notice: Improperly tightened in a crisscross sequence as counterclockwise. Lower wheel nuts can lead to brake shown. the jack completely. pulsation and rotor damage. Notice: Wheel covers will not fit To avoid expensive brake repairs, on the vehicle's compact spare. { WARNING evenly tighten the wheel nuts If you try to put a wheel cover on in the proper sequence and to the compact spare, the cover or Wheel nuts that are improperly or the proper torque specification. the spare could be damaged. incorrectly tightened can cause See Capacities and Specifications the wheels to become loose or on page 12‑2 for the wheel nut come off. The wheel nuts should torque specification. be tightened with a torque wrench (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (72,1)
10-72 Vehicle Care
Storing a Flat or Spare Tire To store a full-size tire: and Tools 1. Install the tools in their original location in the trunk area and { WARNING secure.
Storing a jack, a tire, or other 2. Place the tire valve stem facing down and the protector/guide equipment in the passenger placed through a wheel bolt compartment of the vehicle could hole and threaded onto the cause injury. In a sudden stop or bolt screw. collision, loose equipment could strike someone. Store all these 3. Remove the protector and attach in the proper place. the retainer securely 4. Store the cover as far forward as After the compact spare tire has possible. been installed on the vehicle, When storing a compact spare tire store the flat tire in the trunk. in the trunk, put the protector back When storing a full-size tire, in the foam holder. use the extension with the extension The compact spare is for temporary protector, located in the foam use only. Replace the compact holder, to help avoid wheel surface spare tire with a full-size tire as damage. soon as you can. See Compact Spare Tire on page 10‑74. Use this as a guide for storing the compact spare tire and tools. Compact Spare Tire Chevrolet Impala Owner Manual - 2011 Black plate (73,1)
Vehicle Care 10-73
A. Cover A. Retainer B. Retainer B. Full-Size Flat Tire C. Compact Spare Tire C. Protective Guide D. Wing Nut D. Extension Bolt Screw E. Jack E. Wing Nut F. Wheel Wrench F. Jack G. Extension Protector G. Wheel Wrench H. Foam Holder H. Foam Holder I. Bolt Screw I. Bolt Screw
Full-Size Flat Tire Chevrolet Impala Owner Manual - 2011 Black plate (74,1)
10-74 Vehicle Care
Compact Spare Tire After installing the compact spare Notice: When the compact on the vehicle, you should stop as spare is installed, do not take soon as possible and make sure the vehicle through an automatic { WARNING the spare tire is correctly inflated. car wash with guide rails. The Driving with more than one The compact spare is made to compact spare can get caught on perform well at speeds up to the rails which can damage the compact spare tire at a time 105 km/h (65 mph) for distances up tire, wheel and other parts of the could result in loss of braking to 5 000 km (3,000 miles), so you vehicle. and handling. This could lead can finish your trip and have the to a crash and you or others Do not use the compact spare on full-size tire repaired or replaced other vehicles. could be injured. Use only one where you want. You must calibrate compact spare tire at a time. the tire inflation monitor system after And do not mix the compact spare installing or removing the compact tire or wheel with other wheels or Although the compact spare tire spare. See Tire Pressure Monitor tires. They will not fit. Keep the was fully inflated when the vehicle System on page 10‑51. The system spare tire and its wheel together. was new, it can lose air after a may not work correctly when the Notice: Tire chains will not fit time. Check the inflation pressure compact spare is installed on the the compact spare. Using them regularly. It should be 420 kPa vehicle. Of course, it's best to can damage the vehicle and can (60 psi). replace the spare with a full-size damage the chains too. Do not tire as soon as you can. The spare use tire chains on the compact will last longer and be in good spare. shape in case you need it again. Chevrolet Impala Owner Manual - 2011 Black plate (75,1)
Vehicle Care 10-75
Jump Starting Notice: Ignoring these steps 2. Get the vehicles close enough could result in costly damage to so the jumper cables can reach, For more information about the the vehicle that would not be but be sure the vehicles are vehicle battery, see Battery on covered by the warranty. not touching each other. If they page 10 29. ‑ Trying to start the vehicle by are, it could cause a ground If your vehicle's battery has run pushing or pulling it will not connection you do not want. down, you may want to use another work, and it could damage the You would not be able to start vehicle and some jumper cables to vehicle. your vehicle, and the bad start your vehicle. Be sure to use grounding could damage 1. Check the other vehicle. It must the following steps to do it safely. the electrical systems. have a 12‐volt battery with a negative ground system. To avoid the possibility of { WARNING the vehicles rolling, set the Notice: Only use a vehicle parking brake firmly on both Batteries can hurt you. They can that has a 12-volt system with vehicles involved in the jump be dangerous because: a negative ground for jump start procedure. Put an starting. If the other vehicle does automatic transmission . They contain acid that can not have a 12-volt system with a in P (Park) or a manual burn you. negative ground, both vehicles transmission in N (Neutral) . They contain gas that can can be damaged. before setting the parking explode or ignite. brake. . They contain enough electricity to burn you. If you do not follow these steps exactly, some or all of these things can hurt you. Chevrolet Impala Owner Manual - 2011 Black plate (76,1)
10-76 Vehicle Care
Notice: If the radio or other 4. Open the hoods and locate the accessories are left on during batteries. Find the positive (+) the jump starting procedure, they and negative (−) terminal could be damaged. The repairs locations on each vehicle. would not be covered by the You will not need to access warranty. Always turn off the your battery for jump starting. radio and other accessories Your vehicle has a remote when jump starting the vehicle. positive (+) jump starting 3. Turn off the ignition on both terminal for that purpose. vehicles. Unplug unnecessary The remote positive (+) accessories plugged into the terminal is located in the cigarette lighter or the accessory engine compartment on the power outlets. Turn off the radio passenger side of the vehicle, To uncover the remote and all lamps that are not on the underhood fuse block. positive (+) terminal, remove needed. This will avoid sparks See Engine Compartment the fuse block cover. You and help save both batteries. Overview on page 10‑6 for should always use the remote And it could save the radio! more information on location. positive (+) terminal instead of the positive (+) terminal on the battery. Chevrolet Impala Owner Manual - 2011 Black plate (77,1)
Vehicle Care 10-77
5. Check that the jumper cables { WARNING WARNING (Continued) do not have loose or missing insulation. If they do, you could An electric fan can start up even add water to take care of that get a shock. The vehicles could when the engine is not running first. If you do not, explosive gas be damaged too. and can injure you. Keep hands, could be present. Before you connect the cables, clothing and tools away from any Battery fluid contains acid that underhood electric fan. here are some basic things you can burn you. Do not get it on should know. Positive (+) will go you. If you accidentally get it in to positive (+) or to a remote your eyes or on your skin, flush positive (+) terminal if the vehicle { WARNING the place with water and get has one. Negative (−) will go to a medical help immediately. heavy, unpainted metal engine Using an open flame near a part or to a remote negative (−) battery can cause battery gas to terminal if the vehicle has one. explode. People have been hurt { WARNING Do not connect positive (+) to doing this, and some have been negative (−), or you will get blinded. Use a flashlight if you Fans or other moving engine a short that would damage need more light. parts can injure you badly. Keep the battery and maybe other Be sure the battery has enough your hands away from moving parts too. And do not connect water. You do not need to add parts once the engine is running. the negative (−) cable to the water to the battery installed in negative (−) terminal on the your new vehicle. But if a battery dead battery because this can cause sparks. has filler caps, be sure the right amount of fluid is there. If it is low, (Continued) Chevrolet Impala Owner Manual - 2011 Black plate (78,1)
10-78 Vehicle Care
6. Connect the red positive (+) 9. Connect the other end of the cable to the positive (+) terminal negative (−) cable at least 45 cm location of the vehicle with the (18 in) away from the dead dead battery. Use a remote battery, but not near engine positive (+) terminal if the parts that move. The electrical vehicle has one. connection is just as good there, 7. Do not let the other end and the chance of sparks getting touch metal. Connect it to the back to the battery is much less. positive (+) terminal location of 10. Now start the vehicle with the vehicle with the good battery. the good battery and run the Use a remote positive (+) engine for a while. terminal if the vehicle has one. 11. Try to start the vehicle that Jumper Cable Removal 8. Now connect the black had the dead battery. If it will negative (−) cable to the not start after a few tries, it A. Heavy, Unpainted Metal Engine negative (−) terminal location of probably needs service. Part or Remote Negative (−) Terminal the vehicle with the good battery. Notice: If the jumper cables are Use a remote negative (−) connected or removed in the B. Good Battery or Remote terminal if the vehicle has one. wrong order, electrical shorting Positive (+) Terminal and Do not let the other end touch may occur and damage the Remote Negative (−) Terminals anything until the next step. vehicle. The repairs would not be C. Dead Battery or Remote The other end of the negative (−) covered by the vehicle warranty. Positive (+) Terminal cable does not go to the dead Always connect and remove the battery. It goes to a heavy, jumper cables in the correct unpainted metal engine part or order, making sure that the to a remote negative (−) terminal cables do not touch each other on the vehicle with the dead or other metal. battery. Chevrolet Impala Owner Manual - 2011 Black plate (79,1)
Vehicle Care 10-79
To disconnect the jumper cables Towing Recreational Vehicle from both vehicles, do the following: Towing 1. Disconnect the black Towing the Vehicle negative (−) cable from the Recreational vehicle towing means vehicle that had the dead Notice: To avoid damage, towing the vehicle behind another battery. the disabled vehicle should be vehicle such as a motor home. towed with all four wheels off The two most common types of 2. Disconnect the black the ground. Care must be taken recreational vehicle towing are negative (−) cable from the with vehicles that have low known as dinghy towing and dolly vehicle with the good battery. ground clearance and/or special towing. Dinghy towing is towing the 3. Disconnect the red positive (+) equipment. Always flatbed on vehicle with all four wheels on the cable from the vehicle with the a car carrier. ground. Dolly towing is towing the vehicle with two wheels on the good battery. Consult your dealer or a ground and two wheels up on a professional towing service 4. Disconnect the red positive (+) device known as a dolly. cable from the other vehicle. if the disabled vehicle must be towed. See Roadside Assistance 5. Return the fuse block cover to its Program on page 13‑6. original position. To tow the vehicle behind another vehicle for recreational purposes, such as behind a motor home, see “Recreational Vehicle Towing” in this section. Chevrolet Impala Owner Manual - 2011 Black plate (80,1)
10-80 Vehicle Care
Here are some important things to Dinghy Towing Dolly Towing consider before recreational vehicle towing: . What is the towing capacity of the towing vehicle? Be sure to read the tow vehicle manufacturer's recommendations. . What is the distance that will be travelled? Some vehicles have restrictions on how far and how long they can tow. . Is the proper towing equipment going to be used? See your Notice: If the vehicle is Use the following procedure to dolly dealer or trailering professional towed with all four wheels tow the vehicle from the front: for additional advice and on the ground, the drivetrain equipment recommendations. components could be damaged. 1. Attach the dolly to the tow vehicle following the dolly . The repairs would not be covered Is the vehicle ready to be manufacturer's instructions. towed? Just as preparing the by the vehicle warranty. Do not vehicle for a long trip, make tow the vehicle with all four 2. Drive the front wheels onto the sure the vehicle is prepared wheels on the ground. dolly. to be towed. The vehicle was not designed to 3. Shift the transmission to be towed with all four wheels on P (Park). the ground. If the vehicle must be towed, a dolly should be used. 4. Firmly set the parking brake. See “Dolly Towing” that follows for more information. Chevrolet Impala Owner Manual - 2011 Black plate (81,1)
Vehicle Care 10-81
5. Use an adequate clamping Appearance Care Notice: Certain cleaners contain device designed for towing to chemicals that can damage ensure that the front wheels are the emblems or nameplates on locked into the straight position. Exterior Care the vehicle. Check the cleaning 6. Secure the vehicle to the dolly If dirt and/or contaminants build product label. If it states that it following the manufacturer's up in the glass seals, use a cloth should not be used on plastic instructions. and water to clean the glass seals. parts, do not use it on the vehicle Silicone grease on weatherstrips or damage may occur and it 7. Release the parking brake only will make them last longer, seal would not be covered by the after the vehicle being towed is better, and not stick or squeak. warranty. firmly attached to the towing Apply silicone grease with a clean vehicle. Do not wash the vehicle in cloth. During very cold, damp direct sunlight. Use a car washing 8. Turn the ignition to LOCK/OFF weather frequent application may soap. Do not use cleaning agents and remove the key. be required. See Recommended that are petroleum based or Fluids and Lubricants on page 11‑6. that contain acid or abrasives, Washing the Vehicle as they can damage the paint, metal or plastic on the vehicle. The best way to preserve the vehicle's finish is to keep it clean by washing it often. Chevrolet Impala Owner Manual - 2011 Black plate (82,1)
10-82 Vehicle Care
Approved cleaning products can be Cleaning Exterior Notice: Machine compounding obtained from your dealer. Follow all Lamps/Lenses or aggressive polishing on a manufacturers' directions regarding basecoat/clearcoat paint finish correct product usage, necessary Use only lukewarm or cold water, may damage it. Use only safety precautions and appropriate a soft cloth and a car washing soap non-abrasive waxes and polishes disposal of any vehicle care to clean exterior lamps and lenses. that are made for a basecoat/ product. Follow instructions under “Washing clearcoat paint finish on the the Vehicle.” Rinse the vehicle well, before vehicle. washing and after to remove all Finish Care Foreign materials such as calcium cleaning agents completely. If they Occasional waxing or mild polishing chloride and other salts, ice melting are allowed to dry on the surface, of the vehicle by hand may be agents, road oil and tar, tree sap, they could stain. necessary to remove residue from bird droppings, chemicals from Dry the finish with a soft, clean the paint finish. Approved cleaning industrial chimneys, etc., can chamois or an all-cotton towel to products can be obtained from your damage the vehicle's finish if they avoid surface scratches and water dealer. remain on painted surfaces. Wash spotting. the vehicle as soon as possible. If the vehicle has a basecoat/ If necessary, use non-abrasive High pressure car washes may clearcoat paint finish, the clearcoat cleaners that are marked safe cause water to enter the vehicle. gives more depth and gloss to for painted surfaces to remove Avoid using high pressure the colored basecoat. Always foreign matter. washes closer than 30 cm (12 in) use waxes and polishes that are to the surface of the vehicle. Use of non-abrasive and made for a Exterior painted surfaces are power washers exceeding 8 274 kPa basecoat/clearcoat paint finish. subject to aging, weather and (1,200 psi) can result in damage or chemical fallout that can take removal of paint and decals. their toll over a period of years. To help keep the paint finish looking new, keep the vehicle garaged or covered whenever possible. Chevrolet Impala Owner Manual - 2011 Black plate (83,1)
Vehicle Care 10-83
Protecting Exterior Bright Metal Windshield and Wiper Blades Aluminum Wheels Parts Clean the outside of the windshield Notice: Using strong soaps, Bright metal parts should be with glass cleaner. chemicals, abrasive polishes, cleaned regularly to keep their Clean the rubber blades using cleaners, brushes, or cleaners luster. Washing with water is all that a lint free cloth or paper towel that contain acid on aluminum is usually needed. However, chrome soaked with windshield washer or chrome-plated wheels, could polish may be used on chrome or fluid or a mild detergent. Wash damage the surface of the stainless steel trim, if necessary. the windshield thoroughly when wheel(s). The repairs would Use special care with aluminum cleaning the blades. Bugs, road not be covered by the vehicle trim. To avoid damaging protective grime, sap and a buildup of vehicle warranty. Use only approved trim, never use auto or chrome wash/wax treatments may cause cleaners on aluminum or polish, steam or caustic soap wiper streaking. Replace the wiper chrome-plated wheels. to clean aluminum. A coating of blades if they are worn or damaged. Keep the wheels clean using a wax, rubbed to high polish, is Wipers can be damaged by: soft, clean cloth with mild soap recommended for all bright metal and water. Rinse with clean water. parts. . Extreme dusty conditions After rinsing thoroughly, dry with a . Sand and salt soft clean towel. A wax may then be applied. . Heat and sun Notice: Using chrome polish on . Snow and ice, without proper aluminum wheels could damage removal the wheels. The repairs would not be covered by the vehicle warranty. Use chrome polish on chrome wheels only. Chevrolet Impala Owner Manual - 2011 Black plate (84,1)
10-84 Vehicle Care
The surface of these wheels is Tires Finish Damage similar to the painted surface of To clean the tires, use a stiff brush Any stone chips, fractures or deep the vehicle. Do not use strong with tire cleaner. scratches in the finish should be soaps, chemicals, abrasive repaired right away. Bare metal will polishes, abrasive cleaners, Notice: Using petroleum-based corrode quickly and may develop cleaners with acid, or abrasive tire dressing products on the into major repair expense. cleaning brushes on them because vehicle may damage the paint they could damage the surface. finish and/or tires. When applying Minor chips and scratches can be Do not use chrome polish on a tire dressing, always wipe off repaired with touch-up materials aluminum wheels. any overspray from all painted available from your dealer. Larger surfaces on the vehicle. areas of finish damage can be Notice: Driving the vehicle corrected in your dealer's body through an automatic car wash Sheet Metal Damage and paint shop. that has silicone carbide tire cleaning brushes, could damage If the vehicle is damaged and Chemicals used for ice and snow the aluminum or chrome-plated requires sheet metal repair or removal and dust control can collect wheels. The repairs would not be replacement, make sure the body on the underbody. If these are not covered by the vehicle warranty. repair shop applies anti-corrosion removed, corrosion and rust can Never drive a vehicle that has material to parts repaired or develop on the underbody parts aluminum or chrome-plated replaced to restore corrosion such as fuel lines, frame, floor pan, wheels through an automatic protection. and exhaust system even though car wash that uses silicone Original manufacturer replacement they have corrosion protection. carbide tire cleaning brushes. parts will provide the corrosion At least every spring, flush these protection while maintaining the materials from the underbody vehicle warranty. with plain water. Clean any areas where mud and debris can collect. Chevrolet Impala Owner Manual - 2011 Black plate (85,1)
Vehicle Care 10-85
Dirt packed in close areas of the Chemical Paint Spotting Interior Care frame should be loosened before Some weather and atmospheric being flushed. Your dealer or an The interior will continue to look conditions can create a chemical underbody car washing system its best if it is cleaned often. fallout. Airborne pollutants can fall can do this. Dust and dirt can accumulate on upon and attack painted surfaces the upholstery and cause damage Underbody Maintenance on the vehicle. This damage can to the carpet, fabric, leather, and take two forms: blotchy, ring-shaped plastic surfaces. Stains should be Chemicals used for ice and snow discolorations, and small, irregular removal and dust control can collect removed quickly as extreme heat dark spots etched into the paint could cause them to set rapidly. on the underbody. If these are not surface. removed, corrosion and rust can Lighter colored interiors may develop on the underbody parts Although no defect in the paint job require more frequent cleaning. such as fuel lines, frame, floor pan, causes this, we will repair, at no Newspapers and garments that can and exhaust system even though charge to the owner, the surfaces transfer color to home furnishings they have corrosion protection. of new vehicles damaged by this can also transfer color to the fallout condition within 12 months interior. At least every spring, flush these or 20 000 km (12,000 miles) of materials from the underbody purchase, whichever occurs first. Remove dust from small buttons with plain water. Clean any areas and knobs with a small brush with where mud and debris can collect. soft bristles. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this. Chevrolet Impala Owner Manual - 2011 Black plate (86,1)
10-86 Vehicle Care
Your dealer has products for Cleaners can contain solvents that . Use only mild, neutral-pH cleaning the interior. When can become concentrated in the soaps. Avoid laundry detergents cleaning the interior, only use interior. Before using cleaners, or dishwashing soaps with cleaners specifically designed read and adhere to all safety degreasers. Using too much for the surfaces that are being instructions on the label. While soap will leave a residue that cleaned. Permanent damage can cleaning the interior, maintain leaves streaks and attracts result from using cleaners on adequate ventilation by opening dirt. For liquid cleaners, about surfaces for which they were not the doors and windows. 20 drops per 3.78 L (1 gal) of water is a good guide. intended. Apply the cleaner directly Do not clean the interior using the to the cleaning cloth to prevent following cleaners or techniques: . Do not heavily saturate the over-spray. Remove any accidental upholstery while cleaning. over-spray from other surfaces . Never use a knife or any other . immediately. sharp object to remove a soil Cleaners that contain solvents from any interior surface. can damage the interior. Notice: Using abrasive cleaners when cleaning glass surfaces . Never use a stiff brush. It can on the vehicle, could scratch the cause damage to the interior glass and/or cause damage to surfaces. the rear window defogger. When . Never apply heavy pressure or cleaning the glass on the vehicle, rub aggressively with a cleaning use only a soft cloth and glass cloth. Use of heavy pressure can cleaner. damage the interior and does not improve the effectiveness of soil removal. Chevrolet Impala Owner Manual - 2011 Black plate (87,1)
Vehicle Care 10-87
Fabric/Carpet To clean: If any of the soil remains, a commercial fabric cleaner or spot Use a vacuum cleaner with a soft 1. Saturate a lint-free, clean white lifter may be necessary. Test a small brush attachment to remove dust cloth with water or club soda. hidden area for colorfastness before and loose dirt. A canister vacuum 2. Remove excess moisture. using a commercial upholstery with a beater bar in the nozzle cleaner or spot lifter. If the locally may only be used on floor carpet 3. Start on the outside edge of the cleaned area gives any impression and carpeted floor mats. For soils, soil and gently rub toward the that a ring formation may result, always try to remove them first with center. Continue cleaning, using clean the entire surface. plain water or club soda. Before a clean area of the cloth each cleaning, gently remove as much time it becomes soiled. A paper towel can be used to blot of the soil as possible using one 4. Continue to gently rub the excess moisture from the fabric or of the following techniques: soiled area. carpet after the cleaning process. . For liquids: gently blot the 5. If the soil is not completely remaining soil with a paper removed, use a mild soap towel. Allow the soil to absorb solution and repeat the cleaning into the paper towel until no process that was used with plain more can be removed. water. . For solid dry soils: remove as much as possible and then vacuum. Chevrolet Impala Owner Manual - 2011 Black plate (88,1)
10-88 Vehicle Care
Leather/Leatherette Do not use heat, steam, spot Instrument Panel, Vinyl and lifters or spot removers, or shoe Leather, and lighter colored leather other Plastic Surfaces polish on leather. Many commercial in particular, will need more frequent leather cleaners and coatings that To remove dust, a soft cloth cleaning to prevent the buildup of are sold to preserve and protect dampened with water can be dust, dirt, and colors transferred leather may permanently change used. If a more thorough cleaning from other items so that these do the appearance and feel of the is necessary, a clean soft cloth not become permanent stains. leather and are not recommended. dampened with a mild soap solution To remove dust, a soft cloth Do not use silicone or wax-based can be used to gently remove dust dampened with water can products, or those containing and dirt. Never use spot lifters be used. If a more thorough organic solvents to clean the or removers on plastic surfaces. cleaning is necessary, a soft cloth interior because they can alter Many commercial cleaners and dampened with a mild soap solution the appearance by increasing the coatings that are sold to preserve can be used. Your dealer has a GM gloss in a non-uniform manner. and protect soft plastic surfaces approved leather cleaner available may permanently change the that provides superior cleaning appearance and feel of the interior performance when used regularly and are not recommended. Do not on finished automotive leathers. use silicone or wax-based products, Allow the leather to dry naturally. or those containing organic solvents to clean the interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Chevrolet Impala Owner Manual - 2011 Black plate (89,1)
Vehicle Care 10-89
Some commercial products may Care of Safety Belts increase gloss on the instrument WARNING (Continued) Keep belts clean and dry. panel. The increase in gloss may cause annoying reflections in the cause unintended acceleration windshield and even make it difficult { WARNING and/or increased stopping to see through the windshield under distance which can cause a certain conditions. Do not bleach or dye safety belts. crash and injury. Make sure the It may severely weaken them. Notice: Air fresheners contain floor mat does not interfere with In a crash, they might not be able the accelerator or brake pedal. solvents that may cause to provide adequate protection. damage to plastics and Clean safety belts only with mild painted surfaces. Follow the soap and lukewarm water. Use the following guidelines for manufacturer’s instructions proper floor mat usage. when using air fresheners in the vehicle. If air freshener comes Floor Mats . The original equipment floor in contact with paint or a plastic mats were designed for your surface, blot immediately with a { vehicle. If the floor mats need soft cloth. Damage caused by WARNING replacing, it is recommended that GM certified floor mats be using air fresheners would not be If a floor mat is the wrong size covered by the vehicle warranty. purchased. Non-GM floor mats or is not properly installed, it can may not fit properly and may interfere with the accelerator interfere with the accelerator or pedal and/or brake pedal. brake pedal. Always check that Interference with the pedals can the floor mats do not interfere (Continued) with the pedals. Chevrolet Impala Owner Manual - 2011 Black plate (90,1)
10-90 Vehicle Care
. Use the floor mat with the Removing and Replacing the correct side up. Do not turn Floor Mat it over. . Do not place anything on top of the driver side floor mat. . Use only a single floor mat on the driver side. . Do not place one floor mat on top of another.
The driver side floor mat is held in place by one hook-type retainer. 1. Pull up on the rear of the mat to remove it from the hooks. 2. Reinstall the floor mat by lining up the openings on the floor mat over the hooks and push it down into position. 3. Make sure the floor mat is properly secured and verify that it does not interfere with the accelerator or brake pedals. Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Service and Maintenance 11-1
General Information Because of all the different ways Service and people use vehicles, maintenance Maintenance Notice: Maintenance needs vary. The vehicle might need intervals, checks, inspections, more frequent checks and services. recommended fluids, and Please read the information under General Information lubricants are necessary to Scheduled Maintenance. To keep General Information ...... 11-1 keep this vehicle in good the vehicle in good condition, see working condition. Damage your dealer. Scheduled Maintenance caused by failure to follow The maintenance schedule is for Scheduled Maintenance . . . . . 11-2 scheduled maintenance might vehicles that: not be covered by the vehicle Recommended Fluids, warranty. . Carry passengers and cargo Lubricants, and Parts within recommended limits on As the vehicle owner, you are Recommended Fluids and the Tire and Loading Information responsible for the scheduled Lubricants ...... 11-6 label. See Vehicle Load Limits maintenance in this section. Maintenance Replacement on page 9‑12. Parts ...... 11-8 We recommend having your dealer perform these services. . Are driven on reasonable road Maintenance Records Proper vehicle maintenance helps surfaces within legal driving Maintenance Records ...... 11-9 to keep the vehicle in good working limits. condition, improves fuel economy, . Use the recommended fuel. and reduces vehicle emissions for See Recommended Fuel on better air quality. page 9‑35. Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
11-2 Service and Maintenance
The proper replacement parts, Scheduled { WARNING fluids, and lubricants to use are listed in Recommended Fluids Maintenance Performing maintenance work and Lubricants on page 11‑6 and can be dangerous. Some jobs Maintenance Replacement Parts on When the Change Engine Oil can cause serious injury. Perform page 11‑8. We recommend the use Soon Message Displays maintenance work only if you of genuine parts from your dealer. Change engine oil and filter. have the required know-how and Rotation of New Tires See Engine Oil on page 10‑7. the proper tools and equipment. An Emission Control Service. If in doubt, see your dealer to To maintain ride, handling, and have a qualified technician do performance of the vehicle, it is When the CHANGE ENGINE OIL the work. See Doing Your Own important that the first rotation SOON message displays, service is required for the vehicle as Service Work on page 10‑4. service for new tires be performed. Tires should be rotated every soon as possible, within the next 12 000 km/7,500 miles. See Tire 1 000 km/600 miles. If driving under At your dealer, you can be Rotation on page 10‑56. the best conditions, the engine oil certain that you will receive the life system might not indicate the highest level of service available. need for vehicle service for more Your dealer has specially trained than a year. The engine oil and filter service technicians, uses genuine must be changed at least once a replacement parts, as well as, year and the oil life system must up‐to‐date tools and equipment be reset. Your dealer has trained to ensure fast and accurate service technicians who will perform diagnostics. this work and reset the system. Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Service and Maintenance 11-3
If the engine oil life system is reset . Windshield wiper blade . Brake system inspection accidentally, service the vehicle inspection for wear, cracking, (or every 12 months, whichever within 5 000 km/3,000 miles since or contamination and windshield occurs first). and wiper blade cleaning, the last service. Reset the oil life . Steering and suspension system whenever the oil is changed. if contaminated. See Exterior inspection. Visual inspection See Engine Oil Life System on Care on page 10‑81. Worn for damaged, loose, or missing page 10‑11. or damaged wiper blade parts or signs of wear. replacement. See Wiper Blade Every Engine Oil Change Replacement on page 10‑31. . Body hinges and latches, key lock cylinders, folding . Change engine oil and . Tire inflation pressures seat hardware, and rear filter. Reset oil life system. check. See Tire Pressure on compartment hinges lubrication. See Engine Oil on page 10 7 ‑ page 10‑49. See Recommended Fluids and Engine Oil Life System on . Tire wear inspection. See Tire and Lubricants on page 11 6. page 10 11. An Emission Control ‑ ‑ Inspection on page 10 56. More frequent lubrication may Service. ‑ be required when the vehicle . Rotate tires if necessary. . Engine coolant level check. See Tire Rotation on is exposed to a corrosive See Engine Coolant on environment. Applying silicone page 10‑56. page 10‑17. grease on weatherstrips with . Fluids visual leak check . Engine cooling system a clean cloth makes them last (or every 12 months, whichever inspection. Visual inspection longer, seal better, and not occurs first). A leak in any of hoses, pipes, fittings, and stick or squeak. system must be repaired and clamps and replacement, . the fluid level checked. Restraint system component if needed. check. See Safety System . Engine air cleaner filter . Windshield washer fluid level Check on page 3‑25. inspection. See Engine Air check. See Washer Fluid on Cleaner/Filter on page 10‑15. page 10‑25. Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
11-4 Service and Maintenance
. Fuel system inspection for Once a Month . Accelerator pedal check for damage or leaks. damage, high effort, or binding. . Tire inflation pressures Replace if needed. . Exhaust system and nearby heat check. See Tire Pressure on shields inspection for loose or page 10‑49. . Throttle system inspection damaged components. for interference, binding . Tire wear inspection. See Tire or for damaged or missing Additional Required Services Inspection on page 10‑56. parts. Replace parts as Every 12 000 km/7,500 Miles . Sunroof track and seal needed. Replace any inspection, if equipped. components that have high . Rotate tires. Tires should See Sunroof on page 2‑18. effort or excessive wear. be rotated every 12 000 km/ Do not lubricate accelerator 7,500 miles. See Tire Rotation Once a Year or cruise control cables. on page 10‑56. . See Starter Switch Check on . Underbody flushing service. At Each Fuel Stop page 10‑29. . Hood/Decklid/Liftgate/Liftglass . Engine oil level check. . See Automatic Transmission Support Gas Strut Service: See Engine Oil on page 10‑7. Shift Lock Control Function Visually inspect gas strut, Check on page 10‑30. . Engine coolant level check. if equipped, for signs of wear, See Engine Coolant on . See Ignition Transmission Lock cracks, or other damage. page 10‑17. Check on page 10‑30. Check the hold open ability of the gas strut. Contact your . . See Park Brake and P (Park) Windshield washer fluid level dealer if service is required. check. See Washer Fluid on Mechanism Check on page 10‑25. page 10‑30. Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
Service and Maintenance 11-5
First Engine Oil Change After or used for taxi, police, First Engine Oil Change After Every 40 000 km/25,000 Miles or delivery service. Every 160 000 km/100,000 Miles See Automatic Transmission . Passenger compartment . Automatic transmission fluid and air filter replacement (or every Fluid on page 10‑12. filter change (normal service). 24 months, whichever occurs . Evaporative control system See Automatic Transmission first). More frequent replacement inspection. Check all fuel and Fluid on page 10‑12. may be needed if you drive vapor lines and hoses for proper . Spark plug replacement and in areas with heavy traffic, hook‐up, routing, and condition. spark plug wires inspection. areas with poor air quality, Check that the purge valve, See Engine Coolant on or areas with high dust levels. if the vehicle has one, works page 10‑17. An Emission Replacement may also be properly. Replace as needed. Control Service. needed if you notice reduced An Emission Control Service. air flow, windows fogging up, The U.S. Environmental First Engine Oil Change After or odors. Your dealer can help Protection Agency or the Every 240 000 km/150,000 Miles you determine when it is the California Air Resources . Engine cooling system drain, right time to replace the filter. Board has determined that flush, and refill (or every five the failure to perform this years, whichever occurs first). First Engine Oil Change After maintenance item will not Every 80 000 km/50,000 Miles See Engine Coolant on nullify the emission warranty page 10 17. An Emission . ‑ Engine air cleaner filter or limit recall liability prior to Control Service. replacement. See Engine Air the completion of the vehicle's Cleaner/Filter on page 10‑15. useful life. We, however, . Engine drive belts inspection for fraying, excessive cracks, . urge that all recommended Automatic transmission fluid and or obvious damage (or every filter change (severe service) for maintenance services be performed at the indicated 10 years, whichever occurs vehicles mainly driven in heavy first). Replace, if needed. city traffic in hot weather, in hilly intervals and the maintenance or mountainous terrain, when be recorded. frequently towing a trailer, Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
11-6 Service and Maintenance
Recommended Fluids, Lubricants, and Parts Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer. Usage Fluid/Lubricant The engine requires engine oil approved to the dexos specification. Oils meeting this specification can be identified with the dexos certification Engine Oil mark. Look for and use only an engine oil that displays the dexos certification mark of the proper viscosity grade. See Engine Oil on page 10‑7. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. Engine Coolant See Engine Coolant on page 10‑17. DOT 3 Hydraulic Brake Fluid (GM Part No. 12377967, Hydraulic Brake System in Canada 89021320). Windshield Washer Optikleen® Washer Solvent. Power Steering System GM Power Steering Fluid (GM Part No. 89021184, in Canada 89021186). Chevrolet Impala Owner Manual - 2011 Black plate (7,1)
Service and Maintenance 11-7
Usage Fluid/Lubricant Automatic Transmission DEXRON®‐VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, Key Lock Cylinders in Canada 10953474). Hood Latch Assembly, Secondary Lubriplate Lubricant Aerosol (GM Part No. 12346293, in Canada 992723) Latch, Pivots, Spring Anchor, and or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Release Pawl Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Hood and Door Hinges Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Weatherstrip Conditioning Dielectric Silicone Grease (GM Part No. 12345579, in Canada 992887). Chevrolet Impala Owner Manual - 2011 Black plate (8,1)
11-8 Service and Maintenance
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer. Maintenance Replacement Parts Part GM Part Number ACDelco Part Number Engine Air Cleaner/Filter 10350737 A2962C Engine Oil Filter 3.5L and 3.9L V6 Flexible Fuel Engines 19210285 PF61 Passenger Compartment Air Filter 15284938 CF132 Spark Plugs 3.5L and 3.9L V6 Flexible Fuel Engines 12591131 41‐100 Wiper Blades Driver Side ‐ 55.0 cm (21.7 in) 15941731 — Passenger Side ‐ 55.0 cm (21.7 in) 15941732 — Chevrolet Impala Owner Manual - 2011 Black plate (9,1)
Service and Maintenance 11-9
Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts. Maintenance Record Odometer Date Serviced By Services Performed Reading Chevrolet Impala Owner Manual - 2011 Black plate (10,1)
11-10 Service and Maintenance
Maintenance Record (cont.) Odometer Date Serviced By Services Performed Reading Chevrolet Impala Owner Manual - 2011 Black plate (11,1)
Service and Maintenance 11-11
Maintenance Record (cont.) Odometer Date Serviced By Services Performed Reading Chevrolet Impala Owner Manual - 2011 Black plate (12,1)
11-12 Service and Maintenance
Maintenance Record (cont.) Odometer Date Serviced By Services Performed Reading Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Technical Data 12-1
Technical Data Vehicle Identification Engine Identification The eighth character in the VIN Vehicle Identification is the engine code. This code Vehicle Identification Number (VIN) identifies the vehicle's engine, Vehicle Identification specifications, and replacement Number (VIN) ...... 12-1 parts. See “Engine Specifications” Service Parts Identification under Capacities and Specifications Label ...... 12-1 on page 12‑2 for the vehicle's engine code. Vehicle Data Capacities and Specifications ...... 12-2 Service Parts Engine Drive Belt Routing . . . 12-3 Identification Label This label, in the trunk, has the following information: . Vehicle Identification Number (VIN). . Model designation. This legal identifier is in the front . Paint information. corner of the instrument panel, on . the left side of the vehicle. It can be Production options and special seen through the windshield from equipment. outside. The VIN also appears on Do not remove this label from the the Vehicle Certification and Service vehicle. Parts labels and certificates of title and registration. Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
12-2 Technical Data
Vehicle Data Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑6 for more information. Capacities Application Metric English For the air conditioning system refrigerant charge Air Conditioning Refrigerant R134a amount, see the refrigerant label located under the hood. See your dealer for more information. Automatic Transmission (Bottom Pan Removal) 7.0 L 7.4 qt Cooling System Including Reservoir 3.5L and 3.9L V6 FlexFuel Engines 10.0 L 10.6 qt Engine Oil with Filter 3.5L and 3.9L V6 FlexFuel Engines 3.8 L 4.0 qt Fuel Tank 66.2 L 17.5 gal Wheel Nut Torque 140 Y 100 lb ft All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling. Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Technical Data 12-3
Engine Specifications Engine VIN Code Transmission Spark Plug Gap 3.5L FlexFuel V6 K Automatic 1.01 mm (0.040 in) 3.9L FlexFuel V6 M Automatic 1.01 mm (0.040 in)
Engine Drive Belt Routing
3.5L V6 and 3.9L V6 Engines Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
12-4 Technical Data
2 NOTES Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
Customer Information 13-1
Reporting Safety Defects Customer Information Customer Reporting Safety Defects to Information the United States Government ...... 13-14 Customer Satisfaction Reporting Safety Defects to Procedure Customer Information the Canadian Your satisfaction and goodwill Customer Satisfaction Government ...... 13-15 are important to the dealer and to Procedure ...... 13-1 Reporting Safety Defects to Chevrolet. Normally, any concerns General Motors ...... 13-15 Customer Assistance with the sales transaction or the Offices ...... 13-3 Vehicle Data Recording and operation of the vehicle will be Customer Assistance for Text resolved by the dealer's sales or Telephone (TTY) Users . . . . . 13-4 Privacy Vehicle Data Recording and service departments. Sometimes, Online Owner Center ...... 13-5 however, despite the best intentions GM Mobility Reimbursement Privacy ...... 13-15 Event Data Recorders ...... 13-16 of all concerned, misunderstandings Program ...... 13-6 ® can occur. If your concern has not Roadside Assistance OnStar ...... 13-17 Radio Frequency been resolved to your satisfaction, Program ...... 13-6 the following steps should be taken: Scheduling Service Identification (RFID) ...... 13-17 Appointments ...... 13-8 Radio Frequency STEP ONE: Discuss your Courtesy Transportation Statement ...... 13-17 concern with a member of Program ...... 13-9 dealership management. Normally, Collision Damage Repair . . . 13-10 concerns can be quickly resolved Service Publications at that level. If the matter has Ordering Information ...... 13-13 already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager. Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
13-2 Customer Information
STEP TWO: If after contacting a When contacting Chevrolet, case will generally be heard within member of dealership management, remember that your concern will 40 days. If you do not agree with it appears your concern cannot likely be resolved at a dealer's the decision given in your case, be resolved by the dealership facility. That is why we suggest you may reject it and proceed with without further help, in the U.S., following Step One first. any other venue for relief available call the Chevrolet Customer to you. STEP THREE — U.S. Owners: Assistance Center at Both General Motors and the You may contact the BBB Auto 1-800-222-1020. In Canada, dealer are committed to making Line Program using the toll-free call General Motors of Canada sure you are completely satisfied telephone number or write them Customer Communication Centre with the new vehicle. However, at the following address: at 1-800-263-3777 (English), if you continue to remain unsatisfied or 1-800-263-7854 (French). BBB Auto Line Program after following the procedure Council of Better Business We encourage you to call the outlined in Steps One and Two, Bureaus, Inc. toll-free number in order to give you can file with the Better Business ® 4200 Wilson Boulevard your inquiry prompt attention. Bureau (BBB) Auto Line Program Suite 800 Have the following information to enforce your rights. Arlington, VA 22203-1838 available to give the Customer The BBB Auto Line Program Assistance representative: Telephone: 1-800-955-5100 is an out-of-court program www.dr.bbb.org/goauto . Vehicle Identification administered by the Council of Number (VIN). This is available Better Business Bureaus to settle This program is available in from the vehicle registration or automotive disputes regarding all 50 states and the District of title, or the plate at the top left vehicle repairs or the interpretation Columbia. Eligibility is limited by of the instrument panel and of the New Vehicle Limited vehicle age, mileage, and other visible through the windshield. Warranty. Although you may be factors. General Motors reserves required to resort to this informal the right to change eligibility . Dealership name and location. dispute resolution program prior limitations and/or discontinue . Vehicle delivery date and to filing a court action, use of the its participation in this program. present mileage. program is free of charge and your Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
Customer Information 13-3
STEP THREE — Canadian For further information concerning Customer Assistance Owners: In the event that you eligibility in the Canadian Motor do not feel your concerns have Vehicle Arbitration Plan (CAMVAP), Offices been addressed after following the call toll-free 1-800-207-0685, Chevrolet encourages customers procedure outlined in Steps One or call the General Motors to call the toll-free number for and Two, General Motors of Canada Customer Communication assistance. However, if a customer Limited wants you to be aware Centre, 1-800-263-3777 (English), wishes to write or e-mail Chevrolet, of its participation in a no-charge 1-800-263-7854 (French), the letter should be addressed to: Mediation/Arbitration Program. or write to: United States General Motors of Canada Limited The Mediation/Arbitration Program has committed to binding arbitration c/o Customer Communication Chevrolet Motor Division of owner disputes involving Centre Chevrolet Customer Assistance factory-related vehicle service General Motors of Canada Limited Center claims. The program provides for Mail Code: CA1-163-005 P.O. Box 33170 the review of the facts involved by 1908 Colonel Sam Drive Detroit, MI 48232-5170 an impartial third party arbiter, and Oshawa, Ontario L1H 8P7 www.Chevrolet.com may include an informal hearing before the arbiter. The program is The inquiry should be accompanied 1-800-222-1020 designed so that the entire dispute by the Vehicle Identification 1-800-833-2438 (For Text settlement process, from the time Number (VIN). Telephone Devices (TTYs)) you file your complaint to the final Roadside Assistance: decision, should be completed in 1-800-243-8872 about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
13-4 Customer Information
From Puerto Rico: Overseas Customer Assistance 1-800-496-9992 (English) Please contact the local for Text Telephone (TTY) 1-800-496-9993 (Spanish) General Motors Business Unit. Users From U.S. Virgin Islands: Mexico, Central America, and To assist customers who are deaf, 1-800-496-9994 Caribbean Islands/Countries hard of hearing, or speech-impaired (Except Puerto Rico and and who use Text Telephones Canada U.S. Virgin Islands) (TTYs), Chevrolet has TTY General Motors of Canada Limited equipment available at its Customer Customer Communication Centre, General Motors de Mexico, Assistance Center. Any TTY S. de R.L. de C.V. Mail Code: CA1-163-005 user in the U.S. can communicate Customer Assistance Center 1908 Colonel Sam Drive with Chevrolet by dialing: Oshawa, Ontario L1H 8P7 Av. Ejercito Nacional #843 1-800-833-2438. TTY users in www.gm.ca Col. Granada Canada can dial 1-800-263-3830. C.P. 11520, Mexico, D.F. 1-800-263-3777 (English) 01-800-466-0800 1-800-263-7854 (French) 1-800-263-3830 (For Text Long Distance: 011-52-53 29 0800 Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
Customer Information 13-5
Online Owner Center Other Helpful Links Here are a few of the valuable tools and services you will have Chevrolet — www.chevrolet.com Chevrolet Owner Center (U.S.) access to: Chevrolet Merchandise www.chevyownercenter.com — . www.chevymall.com My Showroom: Find and save Information and services information on vehicles and customized for your specific Help Center — www.chevrolet.com/ current offers in your area. pages/mds/helpcenter/faq.do vehicle — all in one convenient . My Dealers: Save details such place. . FAQ as address and phone number . Digital owner manual, warranty . Contact Us for each of your preferred GM information, and more. dealers. My GM Canada www.gm.ca . Storage for online service and . My Driveway: Access quick maintenance records. My GM Canada is a links to parts and service password-protected section estimates, check trade-in . Chevrolet dealer locator for of www.gm.ca where you can values, or schedule a service service nationwide. save information on GM vehicles, appointment by adding the . Exclusive privileges and offers. get personalized offers, and use vehicles you own to your . Recall notices for your specific handy tools and forms with driveway profile. greater ease. vehicle. . My Preferences: Manage your . OnStar and GM Cardmember profile and use tools and forms Services Earnings summaries. with greater ease. To sign up, visit the My GM.ca section within www.gm.ca. Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
13-6 Customer Information
GM Mobility General Motors of Canada Calling for Assistance also has a Mobility Program. When calling Roadside Assistance, Reimbursement Program Call 1-800-GM-DRIVE (463-7483) have the following information for details. TTY users call ready: 1-800-263-3830. . Your name, home address, and Roadside Assistance home telephone number. Program . Telephone number of your location. For U.S.‐purchased vehicles, . Location of the vehicle. This program is available to call 1‐800‐243‐8872; (Text qualified applicants for cost Telephone (TTY): 1‐888‐889‐2438). . Model, year, color, and license reimbursement of eligible For Canadian‐purchased vehicles, plate number of the vehicle. aftermarket adaptive equipment call 1-800-268-6800. . Odometer reading, Vehicle required for the vehicle, such as Service is available 24 hours a day, Identification Number (VIN), hand controls or a wheelchair/ 365 days a year. and delivery date of the vehicle. scooter lift for the vehicle. . Description of the problem. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935. Chevrolet Impala Owner Manual - 2011 Black plate (7,1)
Customer Information 13-7
Coverage Services Provided . Flat Tire Change: Service to change a flat tire with the spare Services are provided up to . Emergency Fuel Delivery: tire. The spare tire, if equipped, 5 years/160 000 km (100,000 mi), Delivery of enough fuel for the must be in good condition and whichever comes first. vehicle to get to the nearest properly inflated. It is the owner's In the U.S., anyone driving the service station. responsibility for the repair or vehicle is covered. In Canada, a . Lock‐Out Service: Service replacement of the tire if it is person driving the vehicle without to unlock the vehicle if you are not covered by the warranty. permission from the owner is not locked out. A remote unlock may . Battery Jump Start: Service to covered. be available if you have OnStar. jump start a dead battery. For security reasons, the driver Roadside Assistance is not a part of Services Not Included in the New Vehicle Limited Warranty. must present identification Chevrolet and General Motors of before this service is given. Roadside Assistance Canada Limited reserve the right to . Emergency Tow from a Public . Impound towing caused by make any changes or discontinue Road or Highway: Tow to the violation of any laws. the Roadside Assistance program nearest Chevrolet dealer for . Legal fines. at any time without notification. warranty service, or if the vehicle . Mounting, dismounting, Chevrolet and General Motors of was in a crash and cannot be driven. Assistance is also given or changing of snow tires, Canada Limited reserve the right chains, or other traction devices. to limit services or payment to an when the vehicle is stuck in the owner or driver if they decide the sand, mud, or snow. . Towing or services for vehicles claims are made too often, or the driven on a non-public road or same type of claim is made many highway. times. Chevrolet Impala Owner Manual - 2011 Black plate (8,1)
13-8 Customer Information
Services Specific to . Trip Interruption Benefits Scheduling Service Canadian-Purchased Vehicles and Assistance: Must be over 250 kilometers from Appointments . Fuel Delivery: Reimbursement where your trip was started When the vehicle requires is approximately $5 Canadian. to qualify. General Motors warranty service, contact the dealer Diesel fuel delivery may be of Canada Limited requires and request an appointment. By restricted. Propane and other pre-authorization, original scheduling a service appointment fuels are not provided through detailed receipts, and a copy and advising the service consultant this service. of the repair orders. Once of your transportation needs, the . Lock-Out Service: Vehicle authorization has been received, dealer can help minimize your registration is required. the Roadside Assistance advisor inconvenience. will help to make arrangements . Trip Routing Service: Detailed and explain how to receive If the vehicle cannot be scheduled maps of North America are payment. into the service department provided when requested either immediately, keep driving it until with the most direct route or the . Alternative Service: If it can be scheduled for service, most scenic route. There is a assistance cannot be provided unless, of course, the problem is limit of six requests per year. right away, the Roadside safety related. If it is, please call Additional travel information Assistance advisor may the dealership, let them know this, is also available. Allow give permission to get local and ask for instructions. three weeks for delivery. emergency road service. You will receive payment, up to If the dealer requests you to bring $100, after sending the original the vehicle for service, you are receipt to Roadside Assistance. urged to do so as early in the work Mechanical failures may be day as possible to allow for the covered, however any cost for same-day repair. parts and labor for repairs not covered by the warranty are the owner responsibility. Chevrolet Impala Owner Manual - 2011 Black plate (9,1)
Customer Information 13-9
Courtesy Transportation Transportation Options Public Transportation or Fuel Reimbursement Program Warranty service can generally be completed while you wait. If the vehicle requires overnight To enhance your ownership However, if you are unable warranty repairs, and public experience, we and our participating to wait, GM helps to minimize transportation is used instead dealers are proud to offer Courtesy inconvenience by providing several of the dealer's shuttle service, Transportation, a customer support transportation options. Depending the expense must be supported program for vehicles with the on the circumstances, the dealer by original receipts and can only Bumper-to-Bumper (Base Warranty can offer one of the following: be up to the maximum amount Coverage period in Canada), allowed by GM for shuttle service. extended powertrain, and/or Shuttle Service In addition, for U.S. customers, hybrid specific warranties in ‐ Shuttle service is the preferred should you arrange transportation both the U.S. and Canada. means of offering Courtesy through a friend or relative, limited Several Courtesy Transportation Transportation. Dealers may provide reimbursement for reasonable options are available to assist in shuttle service to get you to your fuel expenses may be available. reducing inconvenience when destination with minimal interruption Claim amounts should reflect warranty repairs are required. of your daily schedule. This includes actual costs and be supported by original receipts. See the dealer for Courtesy Transportation is not a one‐way or round‐trip shuttle service information regarding the allowance part of the New Vehicle Limited within reasonable time and distance amounts for reimbursement of fuel Warranty. A separate booklet parameters of the dealer's area. or other transportation costs. entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Chevrolet Impala Owner Manual - 2011 Black plate (10,1)
13-10 Customer Information
Courtesy Rental Vehicle Additional Program Collision Damage Repair Information The dealer may arrange to If the vehicle is involved in a provide you with a courtesy All program options, such as shuttle collision and it is damaged, rental vehicle or reimburse you service, may not be available at have the damage repaired by a for a rental vehicle that you every dealer. Please contact the qualified technician using the proper obtain if the vehicle is kept for dealer for specific information equipment and quality replacement an overnight warranty repair. about availability. All Courtesy parts. Poorly performed collision Rental reimbursement will be Transportation arrangements repairs diminish the vehicle resale limited and must be supported will be administered by appropriate value, and safety performance can by original receipts. This requires dealer personnel. be compromised in subsequent that you sign and complete a collisions. rental agreement and meet General Motors reserves the state/provincial, local, and rental right to unilaterally modify, Collision Parts vehicle provider requirements. change, or discontinue Courtesy Transportation at any time and Genuine GM Collision parts are Requirements vary and may new parts made with the same include minimum age requirements, to resolve all questions of claim eligibility pursuant to the terms materials and construction methods insurance coverage, credit card, as the parts with which the vehicle etc. You are responsible for fuel and conditions described herein at its sole discretion. was originally built. Genuine GM usage charges and may also be Collision parts are the best choice to responsible for taxes, levies, usage ensure that the vehicle's designed fees, excessive mileage, or rental appearance, durability, and safety usage beyond the completion of are preserved. The use of Genuine the repair. GM parts can help maintain the GM It may not be possible to provide a New Vehicle Limited Warranty. like vehicle as a courtesy rental. Chevrolet Impala Owner Manual - 2011 Black plate (11,1)
Customer Information 13-11
Recycled original equipment Aftermarket collision parts are Insuring The Vehicle parts may also be used for repair. also available. These are made Protect your investment in the These parts are typically removed by companies other than GM and GM vehicle with comprehensive from vehicles that were total losses may not have been tested for the and collision insurance coverage. in prior crashes. In most cases, vehicle. As a result, these parts There are significant differences the parts being recycled are from may fit poorly, exhibit premature in the quality of coverage afforded undamaged sections of the vehicle. durability/corrosion problems, by various insurance policy terms. A recycled original equipment GM and may not perform properly in Many insurance policies provide part may be an acceptable choice subsequent collisions. Aftermarket reduced protection to the GM to maintain the vehicle's originally parts are not covered by the GM vehicle by limiting compensation designed appearance and safety New Vehicle Limited Warranty, for damage repairs by using performance; however, the history and any vehicle failure related aftermarket collision parts. Some of these parts is not known. Such to such parts is not covered by insurance companies will not parts are not covered by the GM that warranty. specify aftermarket collision parts. New Vehicle Limited Warranty, and When purchasing insurance, we any related failures are not covered Repair Facility recommend that you ensure that by that warranty. GM also recommends that you the vehicle will be repaired with GM choose a collision repair facility original equipment collision parts. that meets your needs before If such insurance coverage is you ever need collision repairs. not available from your current The dealer may have a collision insurance carrier, consider switching repair center with GM-trained to another insurance carrier. technicians and state‐of‐the‐art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Chevrolet Impala Owner Manual - 2011 Black plate (12,1)
13-12 Customer Information
If the vehicle is leased, the leasing Gather the following information: Managing the Vehicle Damage company may require you to have . Driver name, address, and Repair Process insurance that ensures repairs with telephone number. Genuine GM Original Equipment In the event that the vehicle requires Manufacturer (OEM) parts or . Driver license number. damage repairs, GM recommends Genuine Manufacturer replacement that you take an active role in its . Owner name, address, and repair. If you have a pre-determined parts. Read the lease carefully, as telephone number. you may be charged at the end of repair facility of choice, take the the lease for poor quality repairs. . Vehicle license plate number. vehicle there, or have it towed there. Specify to the facility that . Vehicle make, model, and If a Crash Occurs any required replacement collision model year. parts be original equipment parts, If there has been an injury, call . Vehicle Identification either new Genuine GM parts emergency services for help. Number (VIN). or recycled original GM parts. Do not leave the scene of a crash Remember, recycled parts will until all matters have been taken . Insurance company and policy not be covered by the GM care of. Move the vehicle only if its number. vehicle warranty. position puts you in danger, or you . General description of the are instructed to move it by a police damage to the other vehicle. Insurance pays the bill for the officer. repair, but you must live with the Choose a reputable repair facility repair. Depending on your policy Give only the necessary information that uses quality replacement parts. limits, your insurance company to police and other parties involved See “Collision Parts” earlier in this may initially value the repair using in the crash. section. aftermarket parts. Discuss this For emergency towing see If the airbag has inflated, see What with the repair professional, and Roadside Assistance Program on Will You See After an Airbag insist on Genuine GM parts. page 13‑6. Inflates? on page 3‑32. Chevrolet Impala Owner Manual - 2011 Black plate (13,1)
Customer Information 13-13
Remember, if the vehicle is leased, Service Publications Owner Information you may be obligated to have the Owner publications are written vehicle repaired with Genuine Ordering Information specifically for owners and intended GM parts, even if your insurance Service Manuals to provide basic operational coverage does not pay the full cost. Service Manuals have the information about the vehicle. If another party's insurance diagnosis and repair information The Owner Manual includes the company is paying for the repairs, on the engines, transmission, axle, Maintenance Schedule for all you are not obligated to accept suspension, brakes, electrical, models. a repair valuation based on that steering, body, etc. In-Portfolio: Includes a Portfolio, insurance company's collision Owner Manual, and Warranty policy repair limits, as you have Service Bulletins Booklet. no contractual limits with that Service Bulletins give additional company. In such cases, you technical service information RETAIL SELL PRICE: can have control of the repair needed to knowledgeably service $35.00 (U.S.) plus handling and and parts choices as long as the General Motors cars and trucks. shipping fees. cost stays within reasonable limits. Each bulletin contains instructions Without Portfolio: Owner to assist in the diagnosis and Manual only. service of the vehicle. RETAIL SELL PRICE: $25.00 (U.S.) plus handling and shipping fees. Chevrolet Impala Owner Manual - 2011 Black plate (14,1)
13-14 Customer Information
Current and Past Models Reporting Safety However, NHTSA cannot Technical Service Bulletins and Defects become involved in individual Manuals are available for current problems between you, your dealer, or General Motors. and past model GM vehicles. Reporting Safety Defects ORDER TOLL FREE: to the United States To contact NHTSA, you may 1-800-551-4123 Monday - Friday call the Vehicle Safety Hotline 8:00 AM - 6:00 PM Eastern Time Government toll-free at 1-888-327-4236 For Credit Card Orders Only If you believe that your vehicle (TTY: 1-800-424-9153); go (VISA-MasterCard-Discover), visit has a defect which could cause to http://www.safercar.gov; Helm, Inc. at: www.helminc.com. a crash or could cause injury or or write to: Or write to: death, you should immediately Administrator, NHTSA inform the National Highway Helm, Incorporated 1200 New Jersey Avenue, S.E. P.O. Box 07130 Traffic Safety Administration Washington, D.C. 20590 Detroit, MI 48207 (NHTSA) in addition to notifying General Motors. You can also obtain other Prices are subject to change information about motor without notice and without incurring If NHTSA receives similar vehicle safety from obligation. Allow ample time for complaints, it may open an http://www.safercar.gov. delivery. investigation, and if it finds All listed prices are quoted in that a safety defect exists in a U.S. funds. Make checks payable group of vehicles, it may order in U.S. funds. a recall and remedy campaign. Chevrolet Impala Owner Manual - 2011 Black plate (15,1)
Customer Information 13-15
Reporting Safety Defects Reporting Safety Defects Vehicle Data to the Canadian to General Motors Recording and Government In addition to notifying NHTSA Privacy If you live in Canada, and you (or Transport Canada) in a situation believe that the vehicle has a like this, notify General Motors. This GM vehicle has a number of sophisticated computers that record safety defect, notify Transport Call 1-800-222-1020, or write: Canada immediately, and notify information about the vehicle’s Chevrolet Motor Division General Motors of Canada Limited. performance and how it is driven. Chevrolet Customer Assistance Call them at 1-800-333-0510 or For example, the vehicle uses Center write to: computer modules to monitor and P.O. Box 33170 control engine and transmission Transport Canada Detroit, MI 48232-5170 performance, to monitor the Road Safety Branch In Canada, call 1-800-263-3777 conditions for airbag deployment 2780 Sheffield Road (English) or 1-800-263-7854 and deploy airbags in a crash, and, Ottawa, Ontario K1B 3V9 (French), or write: if so equipped, to provide antilock braking to help the driver control the General Motors of Canada Limited vehicle. These modules may store Customer Communication Centre, data to help the dealer technician Mail Code: CA1-163-005 service the vehicle. Some modules 1908 Colonel Sam Drive may also store data about how you Oshawa, Ontario L1H 8P7 operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings. Chevrolet Impala Owner Manual - 2011 Black plate (16,1)
13-16 Customer Information
Event Data Recorders This data can help provide a better GM will not access this data or understanding of the circumstances share it with others except: with This vehicle has an Event Data in which crashes and injuries occur. the consent of the vehicle owner Recorder (EDR). The main purpose Important: EDR data is recorded or, if the vehicle is leased, with the of an EDR is to record, in certain consent of the lessee; in response crash or near crash-like situations, by the vehicle only if a non-trivial crash situation occurs; no data is to an official request by police or such as an airbag deployment or similar government office; as part hitting a road obstacle, data that recorded by the EDR under normal driving conditions and no personal of GM's defense of litigation through will assist in understanding how the discovery process; or, as a vehicle's systems performed. data (e.g., name, gender, age, and crash location) is recorded. required by law. Data that GM The EDR is designed to record collects or receives may also be data related to vehicle dynamics However, other parties, such as law enforcement, could combine used for GM research needs or and safety systems for a short may be made available to others for period of time, typically 30 seconds the EDR data with the type of personally identifying data research purposes, where a need is or less. The EDR in this vehicle is shown and the data is not tied to a designed to record such data as: routinely acquired during a crash investigation. specific vehicle or vehicle owner. . How various systems in the vehicle were operating. To read data recorded by an EDR, special equipment is required, and . Whether or not the driver and access to the vehicle or the EDR is passenger safety belts were needed. In addition to the vehicle buckled/fastened. manufacturer, other parties, such . How far, if at all, the driver was as law enforcement, that have the pressing the accelerator and/or special equipment, can read the brake pedal. information if they have access to the vehicle or the EDR. . How fast the vehicle was traveling. Chevrolet Impala Owner Manual - 2011 Black plate (17,1)
Customer Information 13-17
OnStar® Radio Frequency Radio Frequency If the vehicle is equipped with Identification (RFID) Statement an active OnStar system, that RFID technology is used in some This vehicle has systems that system may also record data in vehicles for functions such as tire operate on a radio frequency that crash or near crash‐like situations. pressure monitoring and ignition comply with Part 15 of the Federal The OnStar Terms and Conditions system security, as well as in Communications Commission (FCC) provides information on data connection with conveniences rules and with Industry Canada collection and use and is available such as key fobs for remote door Standards RSS‐210/220/310. in the OnStar glove box kit, locking/unlocking and starting, and at www.onstar.com (U.S.) or Operation is subject to the following in-vehicle transmitters for garage two conditions: www.onstar.ca (Canada), or door openers. RFID technology in by pressing the Q button and GM vehicles does not use or record 1. The device may not cause speaking to an advisor. personal information or link with interference. any other GM system containing 2. The device must accept any personal information. interference received, including interference that may cause undesired operation of the device. Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment. Chevrolet Impala Owner Manual - 2011 Black plate (18,1)
13-18 Customer Information
2 NOTES Chevrolet Impala Owner Manual - 2011 Black plate (1,1)
INDEX i-1
A Airbag System (cont.) Antilock Brake What Will You See After System (ABS) ...... 9-28 Accessories and an Airbag Inflates? ...... 3-32 Warning Light ...... 5-21 Modifications ...... 10-3 When Should an Airbag Appearance Care Accessory Power ...... 9-21 Inflate? ...... 3-30 Exterior ...... 10-81 Add-On Electrical Where Are the Airbags? ...... 3-28 Interior ...... 10-85 Equipment ...... 9-48 Airbags Armrest Storage ...... 4-1 Adjustments Adding Equipment to the Ashtrays ...... 5-10 Lumbar, Front Seats ...... 3-4 Vehicle ...... 3-40 Assistance Program, Air Cleaner/Filter, Engine . . . . . 10-15 Passenger Status Indicator . . .5-16 Roadside ...... 13-6 Air Filter, Passenger Readiness Light ...... 5-15 Audio Players ...... 7-15 Compartment ...... 8-5 Servicing Airbag-Equipped CD ...... 7-15 Air Vents ...... 8-5 Vehicles ...... 3-40 Audio System Airbag System System Check ...... 3-26 Backglass Antenna ...... 7-14 Check ...... 3-41 Alarm System Radio Reception ...... 7-13 How Does an Airbag Anti-Theft ...... 2-11 Theft-Deterrent Feature ...... 7-2 Restrain? ...... 3-32 AM-FM Radio ...... 7-6 Automatic Passenger Sensing Antenna Door Locks ...... 2-8 System ...... 3-34 Satellite Radio ...... 7-15 Automatic Transmission ...... 9-25 What Makes an Airbag Anti-Theft Fluid ...... 10-12 Inflate? ...... 3-31 Alarm System ...... 2-11 Shift Lock Control Alarm System Messages . . . . .5-36 Function Check ...... 10-30 Auxiliary Devices ...... 7-21 Chevrolet Impala Owner Manual - 2011 Black plate (2,1)
i-2 INDEX
B Bulb Replacement (cont.) Cautions, Danger, and Headlamps, Front Turn Warnings ...... iv Battery ...... 10-29 Signal, Sidemarker, and CD Player ...... 7-15 Jump Starting ...... 10-75 Parking Lamps ...... 10-33 Center Console Storage ...... 4-2 Load Management ...... 6-7 License Plate Lamps ...... 10-36 Center Seat ...... 3-4 Power Protection ...... 6-8 Taillamps, Turn Signal, Chains, Tire ...... 10-64 Voltage and Charging Sidemarker, Stoplamps, Charging Messages ...... 5-30 and Backup Lamps ...... 10-35 System Light ...... 5-17 Blade Replacement, Wiper . . . 10-31 Buying New Tires ...... 10-58 Check Bluetooth ...... 7-21 Engine Light ...... 5-17 Brake System Warning Light . . . 5-20 Ignition Brakes ...... 10-26 C Transmission Lock ...... 10-30 Antilock ...... 9-28 Calibration ...... 5-5 Child Restraints Fluid ...... 10-27 California Infants and Young Parking ...... 9-29 Fuel Requirements ...... 9-36 Children ...... 3-45 System Messages ...... 5-31 Perchlorate Materials Lower Anchors and Braking ...... 9-3 Requirements ...... 10-3 Tethers for Children ...... 3-51 Break-In, New Vehicle ...... 9-17 Warning ...... 10-3 Older Children ...... 3-42 Bulb Replacement ...... 10-37 Canadian Vehicle Owners ...... iii Securing ...... 3-57, 3-59 Fog Lamps ...... 6-5 Capacities and Systems ...... 3-47 Halogen Bulbs ...... 10-33 Specifications ...... 12-2 Cigarette Lighter ...... 5-9 Headlamp Aiming ...... 10-32 Carbon Monoxide Circuit Breakers ...... 10-38 Headlamps ...... 10-33 Engine Exhaust ...... 9-24 Trunk ...... 2-10 Cleaning Winter Driving ...... 9-9 Exterior Care ...... 10-81 Interior Care ...... 10-85 Chevrolet Impala Owner Manual - 2011 Black plate (3,1)
INDEX i-3
Climate Control Systems ...... 8-1 Customer Assistance ...... 13-4 Door Air Conditioning ...... 8-1 Offices ...... 13-3 Ajar Messages ...... 5-31 Heating ...... 8-1 Text Telephone (TTY) Delayed Locking ...... 2-8 Clock ...... 5-7 Users ...... 13-4 Locks ...... 2-7 Cluster, Instrument ...... 5-11 Customer Information Power Locks ...... 2-8 Collision Damage Repair . . . . . 13-10 Service Publications Driver Information Compact Spare Tire ...... 10-74 Ordering Information ...... 13-13 Center (DIC) ...... 5-26 Compass ...... 5-5 Customer Satisfaction Driving Control of a Vehicle ...... 9-3 Procedure ...... 13-1 Characteristics and Convenience Net ...... 4-2 Towing Tips ...... 9-42 Convex Mirrors ...... 2-14 D Defensive ...... 9-2 Coolant Damage Repair, Collision . . . . . 13-10 Drunk ...... 9-2 Engine ...... 10-17 Danger, Warnings, and Highway Hypnosis ...... 9-8 Engine Temperature Cautions ...... iv Hill and Mountain Roads ...... 9-8 Gauge ...... 5-13 Data Recorders, Event ...... 13-16 If the Vehicle is Stuck ...... 9-11 Engine Temperature Daytime Running Loss of Control ...... 9-6 Warning Light ...... 5-23 Lamps/Automatic Off-Road Recovery ...... 9-5 Cooling System ...... 10-16 Headlamp System ...... 6-3 Vehicle Load Limits ...... 9-12 Engine Messages ...... 5-32 Defensive Driving ...... 9-2 Wet Roads ...... 9-7 Courtesy Lamps ...... 6-5 Delayed Entry Lighting ...... 6-7 Winter ...... 9-9 Courtesy Transportation Delayed Exit Lighting ...... 6-7 Driving for Better Fuel Program ...... 13-9 Delayed Locking ...... 2-8 Economy ...... 1-20 Cruise Control ...... 9-32 Devices, Auxiliary ...... 7-21 Light ...... 5-25 Dome Lamps ...... 6-6 Cupholders ...... 4-1 Chevrolet Impala Owner Manual - 2011 Black plate (4,1)
i-4 INDEX
E Engine (cont.) F Coolant Temperature E85 Fuel ...... 9-38 Filter, Warning Light ...... 5-23 Electrical Equipment, Engine Air Cleaner ...... 10-15 Cooling System ...... 10-16 Add-On ...... 9-48 Flash-to-Pass ...... 6-3 Cooling System Messages . . .5-32 Electrical System Flashers, Hazard Warning ...... 6-4 Drive Belt Routing ...... 12-3 Engine Compartment Flat Tire ...... 10-65 Exhaust ...... 9-24 Fuse Block ...... 10-38 Changing ...... 10-66 Heater ...... 9-20 Fuses and Circuit Floor Mats ...... 10-89 Overheated Protection Breakers ...... 10-38 Fluid Operating Mode ...... 10-24 Instrument Panel Fuse Automatic Transmission . . . . 10-12 Overheating ...... 10-21 Block ...... 10-41 Brakes ...... 10-27 Power Messages ...... 5-33 Overload ...... 10-37 Power Steering ...... 10-24 Pressure Light ...... 5-24 Electronic Stability Control . . . . . 9-31 Washer ...... 10-25 Running While Parked ...... 9-25 Electronic Stability Control Fog Lamps Starting ...... 9-19 Indicator Light ...... 5-21 Bulb Replacement ...... 6-5 Engine Oil Engine Front Fog Lamps Life System ...... 10-11 Air Cleaner/Filter ...... 10-15 Light ...... 5-25 Messages ...... 5-33 Check and Service Engine Front Seats Entry Lighting ...... 6-6 Soon Light ...... 5-17 Adjustment ...... 3-3 Equipment, Towing ...... 9-47 Compartment Overview ...... 10-6 Heated ...... 3-7 Event Data Recorders ...... 13-16 Coolant ...... 10-17 Extender, Safety Belt ...... 3-24 Coolant Temperature Exterior Lamp Controls ...... 6-1 Gauge ...... 5-13 Chevrolet Impala Owner Manual - 2011 Black plate (5,1)
INDEX i-5
Fuel ...... 9-35 G H Additives ...... 9-37 Garage Door Opener ...... 5-45 Halogen Bulbs ...... 10-33 E85 (85% Ethanol) ...... 9-38 Programming ...... 5-45 Hazard Warning Flashers ...... 6-4 Filling a Portable Fuel Gasoline Head Restraints ...... 3-2 Container ...... 9-41 Specifications ...... 9-36 Headlamps Filling the Tank ...... 9-39 Gauges Aiming ...... 10-32 Fuels in Foreign Countries . . . .9-36 Engine Coolant Bulb Replacement ...... 10-33 Gasoline Specifications ...... 9-36 Temperature ...... 5-13 Daytime Running Gauge ...... 5-12 Fuel ...... 5-12 Lamps/Automatic Recommended ...... 9-35 Odometer ...... 5-12 Headlamp System ...... 6-3 Requirements, California . . . . .9-36 Speedometer ...... 5-12 Flash-to-Pass ...... 6-3 System Messages ...... 5-34 Tachometer ...... 5-12 Headlamps, Front Turn Fuel Economy Warning Lights and Signal, Sidemarker, and Driving ...... 1-20 Indicators ...... 5-10 Parking Lamps ...... 10-33 Fuses General Information High-Beam On Light ...... 5-25 Engine Compartment Service and Maintenance . . . . . 11-1 High/Low Beam Changer ...... 6-3 Fuse Block ...... 10-38 Towing ...... 9-41 Heated Front Seats ...... 3-7 Fuses and Circuit Vehicle Care ...... 10-2 Heated Mirrors ...... 2-15 Breakers ...... 10-38 Glove Box ...... 4-1 Heater Instrument Panel Fuse GM Mobility Reimbursement Engine ...... 9-20 Block ...... 10-41 Program ...... 13-6 Heating and Air Conditioning . . . 8-1 Chevrolet Impala Owner Manual - 2011 Black plate (6,1)
i-6 INDEX
High-Beam On Light ...... 5-25 K LATCH, Lower Anchors and Highway Hypnosis ...... 9-8 Tethers for Children ...... 3-51 Key and Lock Messages ...... 5-34 Hill and Mountain Roads ...... 9-8 Lighter, Cigarette ...... 5-9 Keyless Entry Hood ...... 10-5 Lighting Remote (RKE) System ...... 2-3 Horn ...... 5-3 Delayed Entry ...... 6-7 Keys ...... 2-2 How to Wear Safety Belts Delayed Exit ...... 6-7 Properly ...... 3-14 Entry ...... 6-6 L Illumination Control ...... 6-5 Labeling, Tire Sidewall ...... 10-43 Parade Dimming ...... 6-7 I Lamp Messages ...... 5-34 Ignition Positions ...... 9-17 Lights Lamps Ignition Transmission Lock Airbag Readiness ...... 5-15 Courtesy ...... 6-5 Check ...... 10-30 Antilock Brake System Dome ...... 6-6 Immobilizer ...... 2-12 (ABS) Warning ...... 5-21 Exterior Controls ...... 6-1 Infants and Young Children, Brake System Warning ...... 5-20 License Plate ...... 10-36 Restraints ...... 3-45 Charging System ...... 5-17 Malfunction Indicator ...... 5-17 Infotainment ...... 7-1 Cruise Control ...... 5-25 Reading ...... 6-6 Instrument Cluster ...... 5-11 Engine Coolant Lap Belt ...... 3-23 Introduction ...... iii Temperature Warning ...... 5-23 Lap-Shoulder Belt ...... 3-19 Engine Oil Pressure ...... 5-24 LATCH System Flash-to-Pass ...... 6-3 J Replacing Parts After a Front Fog Lamps ...... 5-25 Jump Starting ...... 10-75 Crash ...... 3-56 High-Beam On ...... 5-25 Chevrolet Impala Owner Manual - 2011 Black plate (7,1)
INDEX i-7
Lights (cont.) M Messages (cont.) High/Low Beam Changer ...... 6-3 Ride Control System ...... 5-35 Maintenance Safety Belt Reminders ...... 5-14 Service Vehicle ...... 5-36 Records ...... 11-9 Security ...... 5-25 Tire ...... 5-37 Maintenance Schedule Tire Pressure ...... 5-23 Transmission ...... 5-38 Recommended Fluids and Traction Control System Vehicle ...... 5-30 Lubricants ...... 11-6 (TCS) Warning ...... 5-22 Vehicle Reminder ...... 5-38 Scheduled Maintenance ...... 11-2 Locks Washer Fluid ...... 5-38 Malfunction Indicator Lamp . . . . 5-17 Automatic Door ...... 2-8 Mirrors Messages Delayed Locking ...... 2-8 Automatic Dimming Airbag System ...... 5-36 Door ...... 2-7 Rearview ...... 2-15 Anti-Theft Alarm System ...... 5-36 Lockout Protection ...... 2-9 Convex ...... 2-14 Battery Voltage and Power Door ...... 2-8 Heated ...... 2-15 Charging ...... 5-30 Safety ...... 2-9 Manual Rearview ...... 2-15 Brake System ...... 5-31 Loss of Control ...... 9-6 Power ...... 2-14 Door Ajar ...... 5-31 Lower Anchors and Monitor System, Tire Engine Cooling System ...... 5-32 Tethers for Children Pressure ...... 10-51 Engine Oil ...... 5-33 (LATCH System) ...... 3-51 Engine Power ...... 5-33 Lumbar Adjustment ...... 3-4 Fuel System ...... 5-34 N Front Seats ...... 3-4 Key and Lock ...... 5-34 Net, Convenience ...... 4-2 Lamp ...... 5-34 New Vehicle Break-In ...... 9-17 Chevrolet Impala Owner Manual - 2011 Black plate (8,1)
i-8 INDEX
O P Power Door Locks ...... 2-8 Odometer ...... 5-12 Parade Dimming ...... 6-7 Mirrors ...... 2-14 Off-Road Park Outlets ...... 5-8 Recovery ...... 9-5 Shifting Into ...... 9-21 Protection, Battery ...... 6-8 Oil Shifting Out of ...... 9-23 Retained Accessory (RAP) . . .9-21 Engine ...... 10-7 Parking Seat Adjustment ...... 3-4 Engine Oil Life System ...... 10-11 Brake ...... 9-29 Steering Fluid ...... 10-24 Messages ...... 5-33 Brake and P (Park) Windows ...... 2-16 Pressure Light ...... 5-24 Mechanism Check ...... 10-30 Pregnancy, Using Safety Older Children, Restraints . . . . . 3-42 Over Things That Burn ...... 9-24 Belts ...... 3-23 Online Owner Center ...... 13-5 Passenger Airbag Status Privacy OnStar® System ...... 1-21 Indicator ...... 5-16 Radio Frequency Operation, Infotainment Passenger Compartment Air Identification (RFID) ...... 13-17 System ...... 7-2 Filter ...... 8-5 Program Outlets Passenger Sensing System . . . 3-34 Courtesy Transportation ...... 13-9 Power ...... 5-8 Perchlorate Materials Proposition 65 Warning, Overheated Engine Requirements, California . . . . . 10-3 California ...... 10-3 Protection Personalization Operating Mode ...... 10-24 Vehicle ...... 5-39 Overheating, Engine ...... 10-21 Phone Bluetooth ...... 7-21 Chevrolet Impala Owner Manual - 2011 Black plate (9,1)
INDEX i-9
R Remote Vehicle Start ...... 2-5 Roof Replacement Bulbs ...... 10-37 Sunroof ...... 2-18 Radio Frequency Replacement Parts Rotation, Tires ...... 10-56 Identification (RFID) ...... 13-17 Airbags ...... 3-42 Routing, Engine Drive Belt . . . . . 12-3 Statement ...... 13-17 Maintenance ...... 11-8 Running the Vehicle While Radios Replacing Airbag System ...... 3-42 Parked ...... 9-25 AM-FM Radio ...... 7-6 Replacing LATCH System Reception ...... 7-13 Parts After a Crash ...... 3-56 Satellite ...... 7-9 S Replacing Safety Belt Reading Lamps ...... 6-6 Safety Belts ...... 3-10 System Parts After a Rear Seats ...... 3-8 Care ...... 3-25 Crash ...... 3-25 Rear Storage ...... 4-2 Extender ...... 3-24 Reporting Safety Defects Rearview Mirrors ...... 2-15 How to Wear Safety Belts Canadian Government ...... 13-15 Automatic Dimming ...... 2-15 Properly ...... 3-14 General Motors ...... 13-15 Reclining Seatbacks ...... 3-5 Lap Belt ...... 3-23 U.S. Government ...... 13-14 Recommended Fluids and Lap-Shoulder Belt ...... 3-19 Restraints Lubricants ...... 11-6 Reminders ...... 5-14 Where to Put ...... 3-49 Recommended Fuel ...... 9-35 Replacing After a Crash ...... 3-25 Retained Accessory Records Use During Pregnancy ...... 3-23 Power (RAP) ...... 9-21 Maintenance ...... 11-9 Safety Defects Reporting Ride Control Systems ...... 9-31 Recreational Vehicle Canadian Government ...... 13-15 Electronic Stability (ESC) . . . . .9-31 Towing ...... 10-79 General Motors ...... 13-15 Messages ...... 5-35 Reimbursement Program, U.S. Government ...... 13-14 Roads GM Mobility ...... 13-6 Safety Locks ...... 2-9 Driving, Wet ...... 9-7 Remote Keyless Entry Safety System Check ...... 3-25 Roadside Assistance (RKE) System ...... 2-2, 2-3 Satellite Radio ...... 7-9 Program ...... 13-6 Chevrolet Impala Owner Manual - 2011 Black plate (10,1)
i-10 INDEX
Scheduled Maintenance ...... 11-2 Service (cont.) Starting the Engine ...... 9-19 Scheduling Appointments ...... 13-8 Parts Identification Label . . . . .12-1 Steering ...... 9-4 Seats Publications Ordering Fluid, Power ...... 10-24 Adjustment, Front ...... 3-3 Information ...... 13-13 Wheel Adjustment ...... 5-2 Center Seat ...... 3-4 Scheduling Appointments . . . . .13-8 Wheel Controls ...... 5-3 Head Restraints ...... 3-2 Vehicle Messages ...... 5-36 Stoplamps and Back-Up Lamps Heated Front ...... 3-7 Servicing the Airbag ...... 3-40 Bulb Replacement ...... 10-35 Lumbar Adjustment, Front . . . . . 3-4 Shift Lock Control Function Storage Power Adjustment, Front ...... 3-4 Check, Automatic Rear ...... 4-2 Rear ...... 3-8 Transmission ...... 10-30 Storage Areas Reclining Seatbacks ...... 3-5 Shifting Armrest ...... 4-1 Securing Child Into Park ...... 9-21 Center Console ...... 4-2 Restraints ...... 3-57, 3-59 Out of Park ...... 9-23 Convenience Net ...... 4-2 Security Sidemarker Glove Box ...... 4-1 Light ...... 5-25 Bulb Replacement ...... 10-35 Sunglasses ...... 4-1 Vehicle ...... 2-11 Signals, Turn and Stuck Vehicle ...... 9-11 Service Lane-Change ...... 6-4 Sun Visors ...... 2-17 Accessories and Spare Tire Sunglass Storage ...... 4-1 Modifications ...... 10-3 Compact ...... 10-74 Sunroof ...... 2-18 Doing Your Own Work ...... 10-4 Specifications and Symbols ...... iv Engine Soon Light ...... 5-17 Capacities ...... 12-2 System Maintenance Records ...... 11-9 Speedometer ...... 5-12 Infotainment ...... 7-1 Maintenance, General Start Vehicle, Remote ...... 2-5 Information ...... 11-1 Starter Switch Check ...... 10-29 Chevrolet Impala Owner Manual - 2011 Black plate (11,1)
INDEX i-11
T Tires (cont.) Transmission Sidewall Labeling ...... 10-43 Automatic ...... 9-25 Tachometer ...... 5-12 Terminology and Fluid, Automatic ...... 10-12 Taillamps Definitions ...... 10-46 Messages ...... 5-38 Bulb Replacement ...... 10-35 Uniform Tire Quality Transportation Program, Text Telephone (TTY) Users . . . 13-4 Grading ...... 10-61 Courtesy ...... 13-9 Theft-Deterrent Systems ...... 2-12 Wheel Alignment and Tire Trunk ...... 2-10 Immobilizer ...... 2-12 Balance ...... 10-63 Turn and Lane-Change Time ...... 5-7 Wheel Replacement ...... 10-63 Signals ...... 6-4 Tires When It Is Time for New Turn Signal Buying New Tires ...... 10-58 Tires ...... 10-57 Bulb Replacement ...... 10-35 Chains ...... 10-64 Towing Changing ...... 10-66 Driving Characteristics ...... 9-42 Compact Spare ...... 10-74 U Equipment ...... 9-47 Designations ...... 10-45 Uniform Tire Quality General Information ...... 9-41 Different Size ...... 10-60 Grading ...... 10-61 Recreational Vehicle ...... 10-79 If a Tire Goes Flat ...... 10-65 Universal Remote System . . . . . 5-45 Trailer ...... 9-45 Inflation Monitor System . . . . 10-52 Operation ...... 5-51 Vehicle ...... 10-79 Inspection ...... 10-56 Programming ...... 5-45 Traction Messages ...... 5-37 Using this Manual ...... iv Control System (TCS) ...... 9-29 Pressure Light ...... 5-23 Control System Warning Pressure Monitor System . . . 10-51 Light ...... 5-22 Rotation ...... 10-56 Trailer Towing ...... 9-45 Chevrolet Impala Owner Manual - 2011 Black plate (12,1)
i-12 INDEX
V Vehicle Care Washer Fluid ...... 10-25 Tire Pressure ...... 10-49 Washer Fluid Messages ...... 5-38 Vehicle Vehicle Identification Wheels Canadian Owners ...... iii Service Parts Identification Alignment and Tire Control ...... 9-3 Label ...... 12-1 Balance ...... 10-63 Identification Ventilation, Air ...... 8-5 Different Size ...... 10-60 Number (VIN) ...... 12-1 Visors ...... 2-17 Replacement ...... 10-63 Load Limits ...... 9-12 When It Is Time for New Messages ...... 5-30 Tires ...... 10-57 Personalization ...... 5-39 W Where to Put the Restraint . . . . 3-49 Reminder Messages ...... 5-38 Warning Windows ...... 2-16 Remote Start ...... 2-5 Brake System Light ...... 5-20 Power ...... 2-16 Security ...... 2-11 Warning Lights, Gauges, Windshield Towing ...... 10-79 and Indicators ...... 5-10 Warnings ...... iv Wiper/Washer ...... 5-4 Cautions and Danger ...... iv Winter Driving ...... 9-9 Hazard Flashers ...... 6-4 Wiper Blade Replacement . . . . 10-31