Annual Report 2014 2014 Annual Report

annual report 2014 2014 annual report

brisbane australia vienna austria prague czech republic copenhagen denmark turku finland bordeaux france münster germany rome italy vaduz liechtenstein kaunas lithuania enschede netherlands hamilton new zealand kristiansand norway – E Systems Center for Information Research uropean gdansk poland moscow + nizhny novgorod russia ulsan south korea maribor slovenia

ercis luleå sweden st. gallen switzerland new jersey usa manchester united kingdom

www.ercis.org the ercis network preface > Preface Prof. Becker www.ercis.org

All ERCIS research partners are experts in a wide variety of disciplines related to IS. Research conducted by ERCIS ranges from fundamental research to application-oriented research. Besides individual research activities of ERCIS members, the Network brings together and supports selected research aspects of IS in Competence Centres aimed at strengthening research in specific areas. The Advisory Board members come from various industry sectors, which dear fellow ercis partners and guarantees that the research conducted interested readers of this report, at ERCIS is relevant for practice. Regular meetings of the Board of Directors with the In 2014, we once again encountered a year In addition to the PhD seminar, we or- Completely opposite weather awaited us in Advisory Board members, as well as annu- with wonderful experiences in the ERCIS ganised several courses for graduate and Tel Aviv, with temperatures of around 30°. al workshops of ERCIS’ associated research network that I would like to share with you undergraduate students. During last year’s Various network members met for our tradi- institutions, ensure continuous, direct and in our ERCIS Annual Report. A lot has hap- ERCIS virtual seminar, the students suc- tional ERCIS@ECIS get-together, where we productive exchange of knowledge. pened during the last 12 months – be it cessfully participated in the Hilti IT Innova- enjoyed informal talks, Israeli beer and the ERCIS – the European Research Center for The Network provides new ways of think- joint teaching, projects, research, Advisory tion Competition. Currently, we are offering great Mediterranean coast. A second ERCIS Information Systems – is an international ing and multi-disciplinary approaches for Finally, students and young researchers Board meetings, new network members, the ERCIS seminar for the fourth time in a meeting took place during ICIS in the beau- network of scientists conducting coopera- finding solutions to the problems arising also benefit from collaboration at ERCIS, or our great annual meeting. But read for row. Students from 11 nationalities evaluate tiful city of Milan in December 2013. tive research in the field of Information from an ongoing transformation of society as many ERCIS research partners offer yourself! how IS can contribute to the grand chal- Systems (IS). The Network was founded in and organisations due to the growing im- exchange programs that last one or two lenges facing humanity. In addition, the I believe that this short recap shows that 2004 at the University of Münster and is pact of IT. ERCIS has dedicated itself to semesters, which gives students an oppor- First of all, we had a very inspiring and per- well-established BPM Winter School took this year has already been impressive, but funded by the German State of North Rhine- dealing with these challenges through col- tunity to acquire international experience. fectly organised ERCIS Annual Workshop place in Liechtenstein at the beginning of wait until next year: We are currently in the Westphalia and the University of Münster. laboration and exchange of information Joint lectures and guest talks organised by in the beautiful city of Rome, where we 2014, and preparations for a 2015 event are grant preparation phase for our first EU- between research and practice. several ERCIS members contribute to the enjoyed the late Italian summer. We dis- already going at full speed. funded Horizon 2020 project in the ERCIS internationalisation of teaching. cussed the future of Information Systems network. And, last but not least, I am very ERCIS is notable for excellent communica- Education in Europe with researchers and In 2014, we again met our Advisory Board happy and proud that ECIS 2015, which is tion and uncomplicated initiation of re- If you are interested in connecting with the lecturers from 13 different nations. Further- members at the headquarters in Münster Europe’s most renowned IS conference, will search cooperation and research projects. Network, please feel free to contact us! For more, the University of Minho in Portugal in order to discuss current topics such as take place in Münster, organised by ERCIS Among ERCIS' major strengths are the per- further information please visit and the University of Kharkiv in Ukraine technostress and the use of social software network members. As you can see, there sonal contacts between researchers, which presented themselves in order to apply for in companies from both a research and a is a lot that we can look forward to in the make it a vibrant network. ERCIS covers a www.ercis.org ERCIS membership. We are happy to wel- practical point of view. I am very happy coming months. wide range of disciplines associated with come them as probationary members for that we could welcome new Advisory Board IS and perspectives on IS research. the coming year! members and interested guests. All the best, Jörg Becker

The Network is headed by the Board of Prior to the ERCIS Annual Workshop, we or- A personal highlight for me was a trip to Directors in Münster, which is composed of ganised our second ERCIS Doctoral Consor- Luleå, Sweden, in the beginning of this one academic director, namely Prof. Dr. Jörg tium in Rome. Eleven PhD students from year, when the Luleå University of Technol- Becker, and eight additional professors all various countries presented and discussed ogy, which is Scandinavia’s northernmost active in the IS research field. Moreover, their research topics with Postdocs, senior university of technology, joined the ERCIS ERCIS involves numerous internationally researchers, and other PhD students from network. We were very impressed, by the renowned researchers from more than 20 the network. After long and hard hours of hospitality of our new member as well as associated research institutions, as well work, the wonderful atmosphere of Roman by the weather that we experienced there: as members of the Advisory Board coming nights surely contributed to the positive Can you imagine that they build a com- from diverse industry companies. feedback that we received. The event was plete street on frozen water? such a success that we will organise it regularly from now on.

3 table of contents > Table of Contents www.ercis.org

ercis network 02 moscow – russia 56 International Workshops at the Chair for Information 100 preface 03 Higher School of Economics Moscow Systems and Supply Chain Management th 5 annual ercis workshop in rome 06 Springer Briefs in Information Systems: 101 short news 08 nizhny novgorod – russia 58 Solving Grand Societal Challenges through Information university of münster – germany (headquarters) 10 Higher School of Economics Nizhny Novgorod Systems Research and Education Institute of Business-to-Business Marketing 10 Chair for Information Systems and 12 new jersey – usa 60 teaching@ercis 102 Information Management Stevens Institute of Technology Joint ERCIS Seminar 102 IT Security Research Group 14 Successful Student Exchange Programme 102 Institute of Medical Informatics 16 prague – czech republic 62 Ulsan – Münster Chair for Information Systems and Logistics 18 Charles University in Prague BPM Winter School 2014 103 Institute for Information-, Telecommunication- 20 Project Seminar with SAP in Nizhny Novgorod 103 and Media Law (ITM) roma – italy 64 Benais Seminar 103 Chair for IS and Interorganizational Systems 22 Luiss Guido Carli University – CERSI Chair for Practical Computer Science 24 events in the ercis network 104 Quantitative Methods for Logistics 26 st. gallen – switzerland 66 ERCIS@(ILE)CIS 104 Research Group for Communication and 28 University of St. Gallen ERCIS Advisory Board Meeting 2014 in Münster 104 Collaboration Management Kilpisjärvi Information Systems Seminar (KISS) 105 Information Systems and Statistics 30 turku – finland 68 ERCIS Launch Pad 2014 105 Chair of Computer Science – DBIS Group 32 University of Turku 28th Bled e-Conference 106 NITIM Graduate School 106 international partner institutions 34 ulsan – republic of korea 70 The 7th Sigsand/Plais Euro-Symposium’2013, Gdansk 107 bordeaux/talence – france 34 Ulsan National Institute of Science International Conference on Organizational 107 Kedge Business School and Technology (UNIST) Science Development Annual Methodical Council on Business Informatics 107 brisbane – australia 36 vaduz – principality of liechtenstein 72 in Moscow Queensland University of Technology University of Liechtenstein 17th International Multiconference Education 107 in Information Society copenhagen – denmark 38 vienna – austria 74 BPM European Round Table 108 Copenhagen Business School Vienna University of Economics and Business Student Track at MKWI 2014 108 Study Trip Vienna 2014 108 enschede – the netherlands 40 waikato – new zealand 76 1st Liechtenstein Hackathon 109 University of Twente University of Waikato European Data Privacy Day 2014 109 Design Thinking Workshop in Cooperation with 109 gdansk – poland 42 SAP University Alliance University of Gdansk competence centers 78 Conceptual Modeling 78 advisory board 110 kaunas – lithuania 44 Connected Organization 80 arvato Bertelsmann 110 Kaunas University of Technology Crisis Management 82 BISON 111 E-Government 84 Deloitte. 112 kristiansand – norway 46 ERCIS Lab Russia 86 Detecon 113 University of Agder ERP 88 ECWT 114 Networked Service Society 90 PICTURE GmbH 116 luleå – sweden 48 Service Science 92 Räckers 117 Luleå University of Technology Smarter Work 94 Saracus 118 zeb/ 119 manchester – england 52 network research activities 96 Further Advisory Board Members 120 Manchester Business School Networked Service Society (NSS) 96 ERCIS PhD Colloquium 2015 98 outlook for 2014 122 maribor – slovenia 54 Joint Projects of different ERCIS Partners 99 ercis team 123 University of Maribor Niels F. Garmann-Johnsen’s Research 99 imprint 124 stay at the University of St. Gallen 5 th 5 annual ercis workshop in rome > 5th Annual ERCIS Workshop in Rome www.ercis.org

5th annual ercis workshop Following Vaduz (Liechtenstein) in 2010, access to Medical Data Models), and 2) Con- Bordeaux (France) in 2011, Kaunas (Lithu- solidation of Medical Data Models (discus- ania) in 2012, and Turku (Finland) in 2013, sion and consensus, sharing best practice, this year’s ERCIS Annual Workshop took semantic annotation). As a first approach, place in the ancient city of Rome (Italy). Martin presented a prototype. Paolo Spagnoletti, our ERCIS partner of the Participants of the ERCIS Doctoral Colloquium LUISS Guido Carli Business School, kindly With this in mind, the participants split hosted the Workshop together with Alessio guiding question for this session was, can Many ERCIS representatives have expressed into several groups discussing guiding Maria Braccini. In contrast to the previous or should skills and capabilities as defined interest in this topic by recognising the im- questions prepared by Martin about the ones, this Workshop started quite late in the by, e.g., the European Commission, influ- portance of assessing the diversity of job Information Systems landscape in different year, September 10–12. In this way, we made ence the Information System’s curriculum, markets and educational systems. By col- domains, semantic interoperability, and the best use of the late Italian summer. and if so, how? lecting this information, an EU framework possible difficulties with vocabularies, ter- for IS education could be suggested. In minologies, and semantic annotations. Following the traditional structure, the With this in mind, the network could ex- the medium run, a joint project (e.g., ER- Workshop started with a welcome recep- Participants of the ERCIS Annual Workshop ploit the ERCIS potential by comparing job ASMUS+) could provide the resources for Andreja Pucihar and Mirjana Kljajić Borštnar tion at Casina dei Pini for those who had markets or educational systems through- achieving these objectives. concluded the content part of the Work- already arrived Wednesday evening. With ics presented their institutions to become As its main topic, the Workshop dealt with out Europe. shop by introducing the roots of the way participants from Finland, France, Germany, probationary members for the coming year. the Future of Information Systems Educa- Martin Dugas, presenting the case of Open the topic Internet of Things is being taught Italy, Liechtenstein, Lithuania, the Nether- We are happy to welcome them as such tion in Europe on Thursday and Friday. Meta Data, motivated the second ses- at the University of Maribor. lands, Norway, Portugal, Russia, Slovenia, and hope that we will have an opportunity Paolo introduced the much-debated prob- sion. Starting with the difficulties inherent Sweden, and Ukraine, more than half of to invite them as full members soon. lem of “digital skills shortage” in tradition- in Medical Meta Data (security issues, no The workshop closed with a short trip to the partner institutions were present. If al and emerging professions to stimulate standardisation, extremely complicated data the city centre of Rome, leaving the week- you wonder why both Portugal and Ukraine Beside Isabel and Iryna, Martin Dugas a discussion on the potential role of the exchange between different systems), and end for the participants to explore the rest were mentioned above: Following our from the Institute of Medical Informatics ERCIS network in driving the design and the problems with electronic health records of the city. rules regarding the incorporation of new introduced his group and research topics, implementation of innovative Information and research documentation in general, he partners, Isabel Ramos from the University bringing in enough interfaces for further System curricula. He presented the case of proposes semantic annotations to tackle save the date: The next Annual Workshop of Minho and Iryna Zolotaryova from the international collaboration. Martin and his Italy’s Association for Information Systems the global interoperability crisis. For this, will take place in Minho (Portugal), August Kharkiv National University of Econom- team joined ERCIS last year. Special Interest Group (ItAIS SIG), which Social Dinner during the Annual Workshop two steps are necessary: 1) Open Meta Data 24th–26th 2015. contributes to such debate in Italy. The (transparency of Medical Data Models, free 7 short news > Short News www.ercis.org

practice-oriented teaching with our advisory board members At the headquarters in Münster, students have to pass a so-called project seminar during their bachelor’s and during their master’s studies. For these seminars, the students have to work on a real-life project in teams of up to twelve people for one full semester. Their task is to understand a given problem, identify solutions, and implement them as prototypes. This year, several project seminar teams work on tasks given to them by our Advisory Board members. One team are working with zeb, developing a employee evaluation scheme. Another team is working with saracus on a Philip Lange / Shutterstock.com data warehouse solution, and a third project seminar is working with Räckers on ecis 2015 in münster the selection of online shop systems. The ERCIS headquarters in Münster is Prof. Dr. Fernando Buarque busy preparing everything for the upcoming ECIS 2015 in Münster. From the 26th prof. dr. fernando buarque till the 29th of May, Münster will be the visits chair for is and scm as European capital of the Information Sys- postdoctoral alexander von tems Research Community. Many ERCIS humboldt fellow partners are involved in the organisation next generation of ercis Starting April 1st, 2014, Prof. Dr. Fernando in many different roles, and with 31 tracks rise_bpm researchers Buarque, Professor of Informatics and head to choose from, everyone should find an “Propelling Business Process Manage- We try to promote young and talented re- of the Computational Intelligence Research outlet for his or her research. With nice lo- ment by Research and Innovation Staff searchers. Thus, we are happy to welcome Group of the Brazilian University of Per- cations for the academic as well as the so- Exchange” (RISE_BPM) is the first favour- Elisa Braccini (from Rome) and Carla Knack- nambuco (UPE), joined the Chair group cial program we all look forward to a great ably evaluated project proposal submitted stedt (from Hildesheim) as our youngest for Information Systems and Supply Chain international IS conference! by the University of Münster in coopera- members in the network. It looks as though Management as a visiting professor. His 18 tion with ERCIS partners within the Ho- they both like ERCIS! month visit is funded by the Alexander von www.ecis2015.eu rizon 2020 EU funding programme. The Humboldt Foundation within the highly RISE_BPM project is aimed at networking competitive Humboldt Research scholar- world-leading research institutions and ship programme. corporate innovators to develop new ho- 2nd edition of bpm handbook rizons for Business Process Management In his work, Prof. Buarque focusses on The Best-Seller on Business Process Manage- (BPM). The project consortium, besides computational intelligence (especially evo- best of mobile award 2014 ment, edited by Jan vom Brocke and Michael the University of Münster as the project co- lutionary and social meta-heuristics), mod- The students project seminar team “Mo- Rosemann has just been published in a sec- ordinator, includes partners from Australia, eling of stochastic and complex problems, bile Learning”, supervised by the Research ond edition. With over 5.000 books sold and South Korea, Brazil, Austria, Spain, the and decision support systems (including Group of Communication and Collabora- 60.000 single chapters downloaded the BPM Netherlands, and Liechtenstein. RISE_BPM computational semiotics). Being a long- tion Management won the “Best of Mobile handbook ranges among the top 25 % most was set up to ensure the sustainability and term partner of the Chair, he currently ac- Award 2014” with their m-learning applica- downloaded eBooks in the Springer eBook further extension of the collaboration ties tively collaborates in research in the con- tion at the largest German mobile fair “M- Collection. In the second edition, chapters established during the Networked Service text of meta-heuristics applications in SCM Days” in Frankfurt. The mobile app offers have undergone substantive revisions, and Society (NSS) project. It is planned that within the MetaSCP project. students the opportunity to ask questions new chapters have been added by world RISE_BPM will last for four years starting during class among the students visiting leading authors. A Portuguese Version has from May 2015. the same lecture. Moreover the app pro- been published in 2013, and further trans- vides a “panic button”, the students can hit lations are underway. For more information when they lost the thread. see www.bpm-handbook.com. 9 university of münster – institute of > University of Münster www.marketingcenter.de/ias business-to-business marketing

Despite the senior professorship, the IAS acceptance of complex technological inno- Dissertations Eisenbeiss, M., Cornelissen, M., Backhaus, K., still regularly offers a course on industrial vations. The statistical method developed Bröker, O.: Full Service Contracts für indus- Hoyer, W. D.: Nonlinear and asymmetric re- marketing for master students in Münster. by the IAS is based on multiple Conjoint trielle Dienstleistungen – Qualitativ und turns on customer satisfaction: do they vary Additionally, professor Backhaus is respon- Analyses. In these Conjoint Analyses, the quantitativ-empirische Analysen zur praxis- across situations and consumers?, in: Jour- sible for the development of the curriculum stimuli presentation is conducted within a nahen Beurteilung des Geschäftsmodells nal of the Academy of Marketing Science. for the Bachelor program in Business Ad- virtual reality. Due to the advanced stimuli ministration for the Turkish-German Uni- presentation, the potential customers sur- Lügger, K.: Strategische und operative Ver- Lügger, K., Geiger, I., Neun, H., Backhaus, versity in Istanbul. The introductory year veyed exhibit an improved understanding triebsentscheidungen im Industriegütermar- K.: When East meets West at the bargaining is over and the second cohort of students of complex innovations, leading to better keting – ausgewählte konzeptionelle und table: adaption, behavior and outcomes will join the program this winter. Professor results than with conventional verbal stim- empirische Befunde in intra- and intercultural German-Chinese Backhaus is offering a course on strategic uli presentation. business negotiation, in: Journal of Busi- marketing in collaboration with a Turkish Nikula, A.: Wahrgenommene Markenglo- ness Economics. professor. In 2014, the IAS has been working on a balität: Eine experimentelle Analyse isoliert- cooperative research project together with er und kontextgebundener Wirkungen Wiegand, N., Witt, S., Steiner, M., Backhaus, contact details research topics the Chair for Information Systems and In- K.: Platform Adoption in Network Markets: Our research area ranges from traditional formation Management in Münster, the Rossinelli, C: Methodische Gestaltungspa- Selecting Beneficial Partners to Achieve prof. dr. dr. h. c. fields of industrial marketing, like analysis of Chair of Human Resource Management at rameter zur Auswahl von Schlüsselfaktoren Market Dominance, in: International Journal klaus backhaus organisational buying centre behaviour, via the University of Duisburg-Essen, and sup- in Szenarioanalysen. Eine konzeptionelle of Innovation Management [Forthcoming]. Institute of Business-to-Business methodological research on applying multi- porting companies, which add valuable und fallbeispielbasierte Untersuchung Marketing about the institution variate analysis within scenario-building pro- insights from their core activities (Stadt- Backhaus, K., Jasper, J., Westhoff, K., Gause- The Institute of Business-to-Business Mar- cesse, to research on customer preferences werke Münster; TÜV Süd). The core focus Wiegand, N.: Platform Adoption in System meier, J., Grafe, M., Stöcklein, J.: Virtual Reali- University of Münster keting (IAS) is part of the ERCIS Headquar- concerning system architecture of sharing of the project is to support the diffusion Markets. Empirical Insights into the Driv- ty based Conjoint Analysis for Early Customer Königsstraße 47 ters located in Münster and represents the economy models. In addition to several jour- process of electric mobility by providing a ers of Network Effects and Their Impact on Integration in Industrial Product Develop- 48143 Münster, Germany first senior professorship associated with nal publications, the results of this applied solution for making private charging points Consumer Choice ment. In: Disruptive Innovation in Manufac- p + 49 251 83-22861 the Marketing Center Münster (MCM). research have, inter alia, been documented available to the public. The basic idea turing Engineering towards the 4th Industrial www.marketingcenter.de/ias in the following five definitive textbooks: originates in the sharing economy, and Contributions to Anthologies Revolution, The 8th International Conference [email protected] Business-to-Business Marketing is tradi- “Industriegütermarketing”, “Strategisches opens new possibilities for private people Backhaus, K., Koch, M., Mühlfeld, K., Witt, S.: on Digital Enterprise [Forthcoming]. tionally the main research area of the IAS. Marketing”, “Multivariate Analysemethoden”, to share their charging points and to gain Kundenbindung im Industriegütermarketing, In addition, the research program has con- “Fortgeschrittene Multivariate Analysemeth- extra money by doing so, since they get in: Bruhn, M./Homburg, C. (Eds.): Handbuch Backhaus, K., Gausemeier, J., Stöcklein, J., key facts tinuously expanded to other interesting oden”, and “Vermarktung hybrider Leistungs- paid for providing their charging points. Kundenbindungsmanagement, 8. Auflage. Jasper, J., Westhoff, K., Grafe, M.: VR-basierte and current areas of research, such as the bündel”. The high quality of diverse publi- Conjoint-Analyse zur Frühzeitigen Ermitt- institution emergence of dominant designs in platform cations from the IAS has been highlighted In another project, the IAS and the Uni- Backhaus, K., Bröker, O., Brüne, P. A., lung von Kundenpräferenzen. In: Digitales - Founded in 1986 markets, the acceptance of share economy by several awards, including the renowned versity hospital Münster as well as the Gausling, P.: Die Relevanz digitaler Medi- Engineering zum Planen, Testen und Betrei- - 11 researchers models or the usage of virtual realities in Georg-Bergler-Preis 2008 and the Transfer- Medical Faculty of the University of Mün- en in B-to-B-Transaktionen, in: Kliewe, T., ben technischer Systeme – im Rahmen der innovation processes. Parts of the research preis 2010 from the University of Münster as ster are conducting a scenario analysis for Kesting, T. (Eds.): Moderne Konzepte des 17. IFF Wissenschaftstage in Magdeburg, research topics program are realised with the help of as- well as a best paper award from the World anticipating alternative developments in organisationalen Marketing. Fraunhofer IFF [Forthcoming]. - Industrial marketing sociates from research and industry. For Congress of Accountants 2014. the German health sector up to the year - Customer preferences in example, the IAS has recently started to 2025. From the researcher’s perspective, Backhaus, K., Becker, J., Beverungen, D., Steiner, M., Eggert, A., Ulaga, W., Backhaus, sharing economy models extend scenario analysis techniques in a current research projects common scenario analysis techniques are Breuker, D., Bröker, O., Brüne, P. A., Dietrich, K. (2014): Do customized service packages - Standardisation processes research project together with the Univer- Current research at the IAS mainly consists applied and developed further within this H.-A., Knacksted, R., Rauer, H. P., Reichle, impede value capture in industrial mar- - Scenario analysis sity Hospital Münster and the Institute of of institutionally funded projects. In this project. We use our expertise in multivari- F., Wilken, R.: Effizienzmessung industrieller kets?, in: Journal of the Academy of Mar- - Project finance Public Auditors in Germany. way, the IAS collaborates closely with in- ate methodology to provide a substantial Dienstleistungen mittels Data Envelopment keting Science. - Multivariate analysis dustrial companies and practice-oriented contribution to the goals of the project and Analysis – Projekt ServDEA, in: Möller, K., Beyond high-quality research, the IAS has associations to generate knowledge with a to research in the field of scenario tech- Schulze, W. (Eds.): Produktivität von Dien- Backhaus, K., Kirsch, H.-J., Rossinelli, C. always defined itself through outstanding direct impact for the industry. niques. stleitungen. (2014): Future Perspectives on the Audit- educational efforts. We maintain close ties ing Profession – A Scenario Analysis, deliv- with partners from a variety of industries Since 2012, the IAS has been part of the publications Articles in International Journals ered at the Opening Session of the World and academic institutions all over the world leading edge cluster “it’s OWL”. In col- Monographs Backhaus, K., Belz, C., Lilien, G.: Trends im Congress of Accountants 2014, November to offer our marketing students compelling laboration with industrial companies, the Backhaus, K.: Hurdle Race Marketing: The Industriegütermarketing: Fortschritte, En- 10–13 (winner of Best Paper Award). lectures and extraordinary seminars. IAS continuously expands its expertise in Enlightenment – The Disillusionment – The twicklungen und zukünftiger Forschungsb- multivariate methodology by developing a Breakthrough edarf, in: Marketing Review St. Gallen. statistical method that is able to test the 11 university of münster – chair for information > University of Münster www.wi.uni-muenster.de/is systems and information management

E-Government topics can be addressed in Becker, J., Beverungen, D., Knackstedt, R., Rauer, terms of content, as well as from technical H. P., Sigge, D. (2014). On the Ontological and conceptual perspectives. Expressiveness of Conceptual Modeling Gram- mars for Service Productivity Management. Service Science research addresses such Information Systems and e-Business Manage- aspect as servitisation – the integration Cooperation Experience: Today, successful ment, 12(3), 337–365. of industrial machinery with customised innovations in business models increasingly service offerings without selling physical take place in the form of product service Becker, J., Delfmann, P., Dietrich, H.-A., Stein- goods. Our research is focussed on un- system (PSS) networks that combine the horst, M., Eggert, M. (2014). Business Pro- derstanding and facilitating the creation skills and performance contributions of dif- cess Compliance Checking – Applying and of value in service systems, which involves ferent partners of the value chainf or new Evaluating a Generic Pattern Matching Ap- interactions between service providers and and innovative customer solutions. The pro- proach for Conceptual Models in the Finan- service customers. The goals of the Service ject’s main goal lies in the search for an in- cial Sector. Information Systems Frontiers Science team at the Chair group are to de- novative conception method that supports [Forthcoming]. contact details velop a sound theory of service phenom- the demand-driven coordination of product ena and to design innovative IT artifacts and service providers within a product ser- dissertations/habilitations prof. dr. dr. h.c. supporting the competitive edge of the vice system network. This method will be Beverungen, D.: Interaction Routines in Ser- jörg becker, professor h.c. service economy. characterised by its capacity to visualise the vice Systems: Analysis, Design, Emergence. (nru-hse, moscow) planning of back-office integration in PSS Habilitation. Chair for Information Systems about the institution research topics selected current research projects networks and by its suitability for allowing and Information Management The Chair for Information Systems and In- Conceptual modelling has become a main- the most direct experience of the network Dietrich, H.-A.: Graph-based Conceptual formation Management at the University stream method for describing, designing, as part of a software-based test environ- Model Analysis – Design, Implementation, University of Münster Münster, directed by Prof. Dr. Dr. h.c. Jörg and reorganising Information Systems in ment. Application domains are the planning Demonstration and Evaluation of Model Leonardo-Campus 3 Becker, Professor h.c. (NRU-HSE, Moscow), the last decade. Many large companies use and operating of facilities and mechanical Query Languages 48149 Münster, Germany currently comprises 8 postdocs and 21 re- conceptual models for such common tasks engineering. Overall, the development ef- p + 49 251 83-38100 search assistants. The courses offered by as business process reengineering, software End-Of-Life Solutions for eCar-Batteries – forts resort to the basics of modelling in Groß, S.: Ein konfiguratives Vorgehensmod- f + 49 251 83-38109 the Chair for BSc and MSc programmes introduction, and compliance management. Development of Product-Service-Systems the Information Systems discipline and the ell für die Einführung von ERP-Systemen www.wi.uni-muenster.de/is in Information Systems study include Ap- Conceptual Modelling, when transferred and Information Systems for Decision Sup- approaches of model driven development [email protected] plication Systems, Information Modelling, into practice, supports creation of business port (EOL-IS): An immature battery technol- and configurative reference modelling. Heddier, M.: Interdisziplinäre Kommuni- and Workflow Management (Process Mod- value for companies and governmental or- ogy appears to be the crucial obstacle im- kation und Visualisierung von Recht – elling field), as well as Data Management ganisations. peding a quick diffusion of electric mobility For further information please visit: Forschungsagenda, empirische Forschung- key facts and Management Information Systems and in Germany. One core factor is the high http://www.cooperation-experience.de sergebnisse und methodische Unterstützung Data Warehousing (Data Modeling field). Retail is another area of research interest initial cost of electric car batteries, which durch Konzepte der Wirtschaftsinformatik institution Members of the Chair group are involved in the Chair group, which is focused on or- make electric vehicles about three times selected awards - 8 postdocs in research projects funded nationally and ganisations and application systems in do- as expensive as vehicles propelled with Friedrich Chasin, PhD candidate in the Malsbender, A.: Utilizing Enterprise Social - 21 research assistants internationally. They publish the results mains including wholesale, stationary retail a compression ignition (CI) engine. To im- Chair group of Jörg Becker, won the Green Networks for Service Innovation – Theoreti- - 30 student assistants of their work in journals like BISE (Busi- and e-commerce. Focal topics to account for prove the total cost of ownership (TCO) of Hackathon 2014 in Stockholm. http://ict4s. cal Foundations and Recommendations for ness & Information Systems Engineering), interdependencies between an organisation a battery and an electric vehicle, depleted greenhackathon.com/ Action research topics BPMJ (Business Process Management Jour- and an application system involve process batteries could be reused after their first - Process management nal), Electronic Markets, EMISA (Enterprise management and conceptual modelling in life-cycle. The EOL-IS project’s goal is the Best Paper Nominee: Breuker, D. (2014). Rauer, H.-P.: Supporting Service Productiv- - Conceptual modelling Modelling and Information Systems Archi- retail, as well as Enterprise Resource Plan- development of services for the phase after Towards Model-Driven Engineering for Big ity Management – Conceptualizing and De- - Retail tectures), ISeB (Information Systems and ning (ERP) systems. the batteries’ EOL. A further objective is to Data Analytics – An Exploratory Analysis signing an IT Artifact for Managing Service - E-Government e-Business Management), GIQ (Government find the best Second-Life concept for each of Domain-Specific Languages for Machine Productivity with Data Envelopment Analy- - Service science Information Quarterly), and SJIS (Scandi- E-Government deals with aspects of admin- battery as well as to conduct the applica- Learning. In Proceedings of the 47th Hawaii sis (DEA) - Business intelligence navian Journal of Information Systems), istrative processes and services across gov- tion concept with accurately fitting hybrid International Conference on System Scienc- as well as in conference proceedings like ernmental and inter-governmental organisa- bundles of services (HLB). For further in- es (HICSS-47), Waikoloa, Big Island, USA. Steinhorst, M.: The Generic Model Query ECIS (European Conference on Information tions and citizens and businesses through formation please visit http://www.eol-is.de Language GMQL Systems), ER (International Conference on the use of Information and Communication selected publications Conceptual Modeling), HICSS (Hawaii Inter- Technology (ICT). E-Government links the Please see https://www.wi.uni-muenster.de/ national Conference on System Sciences), field of strategic management with aspects department/groups/is/publications for a com- and ICIS (International Conference on Infor- of process management and economic via- plete list of publications. mation Systems). bility and focuses on front- and back-office. 13 university of münster – > University of Münster www.wi.uni-muenster.de/security it security research group

Rainer Böhme also served as general chair of the International Conference on IT Securi- ty Incident Management & IT Forensics (IMF) 2014. The conference invited experts from industry, academia, law enforcement, and other government bodies to Münster for the first time to discuss new directions in IT security and forensic research and development. The conference was held on May 12–14, 2014 under the auspices of the German Informatics Society (GI e.V.) and in cooperation with the Who “Likes” Our Research European Network and Information Security Stefan Korff, a 2014 graduate of the Uni- Agency (ENISA). versity of Münster’s MScIS program and Research Assistant in the security group, contact details appointment addressed an international audience of Dr. Matthias Kirchner joined the faculty of almost 300 researchers at the Symposium prof. dr.-ing. the State University of New York at Bing- On Usable Privacy and Security (SOUPS), rainer böhme, m. a. hamton, USA, in fall 2014. He took up a hosted by Facebook Inc. in Menlo Park, IT Security Research Group position as tenure-track Assistant Profes- California. Stefan reported new findings on sor in the Electrical and Computer Engi- how to design user interfaces for privacy University of Münster neering (ECE) Department. As a distin- settings. The results of his human subjects Leonardo-Campus 3 guished expert in multimedia security, he experiment carried out in Münster connect 48149 Münster, Germany further strengthens the leading institution two previously unrelated research fields: p + 49 251 83-38230 in this field of research. Congratulations, choice proliferation in consumer psychol- www.wi.uni-muenster.de/security Matthias! ogy and the behavioural aspects of privacy. [email protected] about the group research projects conference organisation dissertation publications (selection) In a world where computer networks form Two new research projects started in spring Rainer Böhme and Tyler Moore, Assistant Böhme, R., Brenner, M., Moore, T., Smith, key facts a vital backbone of wealth and growth, a 2014. VeriMetrix, funded by the German Professor at SMU in Texas, organised the M. (eds., 2014): Financial Cryptography and sound understanding of the principles of BMBF, looks at new ways of establishing first workshop on Bitcoin research on Data Security – FC 2014 Workshops, BITCOIN institution security and privacy is no longer the sole privacy metrics in cloud environments. The March 7, 2014, in association with the 18th and WAHC 2014, Lecture Notes in Computer - Launched in fall 2010 domain of spies and specialists. Instead, project envisions a world where cloud pro- International Conference on Financial Cryp- Science 8438, Springer, Berlin Heidelberg, - 1 professor knowledge of information security belongs viders compete on price and quality, includ- tography and Data Security. Bitcoin is an 249 p. - 1 postdoc to the set of indispensable skills for every ing privacy standards, and potential cus- innovative way of establishing money on - 4 PhD students businessperson and citizen – just as in the tomers can make informed decisions based the internet, which raises many technical as Böhme, R., Christin, N., Edelman, B., Moore, - 5 research assistants offline world everyone knows how to oper- on the metric developed by the project well as legal and policy research questions. T. (2014): Bitcoin. Harvard Business School ate door locks, or not to issue blank checks. team. E-CRIME, a European project funded The new interdisciplinary workshop attract- NOM Unit Working Paper No. 15-015. http:// research topics The IT Security Research Group in the De- in the 7th Framework Program, analyses the ed about 100 participants, including multi- ssrn.com/abstract=2495572 - Economics of information security partment of Information Systems is known economic impacts of cybercrime on non- ple board members of the Bitcoin Founda- - Digital forensics for its interdisciplinary approach to solving ICT sectors. Researchers at WWU Münster tion, and ACM Turing Award winners – the - Cybercrime a range of research questions in information closely collaborate with TU Delft to collect closest approximation to a Nobel prize in Pascal Schöttle, Research Assistant in the - Steganography and steganalysis security and privacy. Members of the group data and calibrate economic models that computer science – among the authors of security group since 2011, successfully de- - Privacy-enhancing technologies are particularly interested in the economics may explain consumer as well as industry accepted papers. The second workshop fended his PhD thesis entitled “The Role - Economics of privacy of information security and privacy, multi- behaviour. A third project on virtual curren- will take place in January 2015 with Nicolas of Side Information in Steganography”. He - Security and Usability media security, cybercrime, digital forensics, cies is about to start towards the very end Christin (Carnegie Mellon) and Emin Gün proposed a novel framework to tackle un- privacy-enhancing technologies, and usable of the year. Sirer (Cornell) in charge. Rainer Böhme is solved research questions in data hiding security. Rainer Böhme, Assistant Professor proud to serve as programme co-chair of with game theory. Congratulations, Pascal! at WWU Münster since September 2010, the 2015 edition of the main conference. heads the group.

15 university of münster – > University of Münster http://imi.uni-muenster.de institute of medical informatics

175,000 data elements with semantic codes. Binder, V., Bartenhagen, C., Okpanyi, V., IMI is coordinating the pilots for the Euro- Gombert, M., Moehlendick, B., Behrens, B., pean project Electronic Health Records for Klein, HU., Rieder, H., Krell, PF., Dugas, M., Clinical Research (http://www.ehr4cr.eu). Stoecklein, NH., Borkhardt, A.: A new Work- EHR4CR is a large-scale initiative with 10 ma- flow for Whole Genome Sequencing of Sin- jor pharmaceutical companies and 11 univer- gle Human Cells. Hum Mutat. 2014 Jul 27. sity hospitals in 5 countries. The IMI project PMID: 25066732 Mobile Patient Questionnaires (http://mopat. uni-muenster.de) integrates EHR and patient Varghese, J., Dugas, M.: Most Frequent reported outcomes. EU project team for mutation analysis in Medical Concepts in Clinical Trial Eligibil- MDS. From left to right: Joop Jansen (NC- ity Criteria and their Coverage in MeSH Biomedical Informatics MLS), Aniek de Graaf (NCMLS), Martin Dugas and SNOMED-CT. Methods of Information A project for improved diagnostics of tu- (WWU), Sarah Sandmann (WWU), Bert van in Medicine, PrePrint Online 2014-10-27. mour diseases with new DNA sequencing der Reijden (NCMLS), Carolin Walter (WWU), http://dx.doi.org/10.3414/ME14-01-0046 contact details methods and algorithms (funded by the Christoph Bartenhagen (WWU) German Cancer Aid foundation) was start- Bruland, P., Forster, C., Breil, B., Ständer, S., prof. dr. martin dugas about the institution The integration of clinical and molecular ed. It is a collaborative project with Prof. Dugas, M., Fritz, F.: Does single-source cre- Institute of Medical Informatics The Institute of Medical Informatics (IMI) data, especially the analysis of next-gener- Carsten Müller-Tidow. Both genomic and publications ate an added value? Evaluating the impact is dedicated to research and teaching for ation sequencing (NGS) in cancer research, epigenomic data will be analysed. Klein, HU., Schäfer, M., Porse, BT., Hasemann, of introducing x4T into the clinical routine University of Münster the full range of informatics applications is a well-established focus of the institute, MS., Ickstadt, K., Dugas, M.: Integrative anal- on workflow modifications, data quality Albert-Schweitzer-Campus 1/A11, in medicine. It was founded in 1973 and with national and international coopera- ysis of histone ChIP-seq and transcription and cost-benefit. Int J Med Inform. 2014 48149 Münster, Germany belongs to the Medical Faculty. Since 2009 tions for many years. The rapid increase in data using Bayesian mixture models. Bioin- Aug 29. doi: 10.1016/j.ijmedinf.2014.08.007. p + 49 251 83-55262 it has been headed by Martin Dugas. It data volumes of high-throughput sequenc- formatics 2014; 30: 1154–1162 PMID: 25220487 http://imi.uni-muenster.de provides lectures, seminars and courses in ing in molecular medicine poses constant [email protected] small groups regarding Medical Informatics challenges from an informatics point of Walter C, Schuetzmann D, Rosenbauer F, Trinczek, B., Köpcke, F., Leusch, T., Majeed, for medical as well as informatics students. view. Whereas a gene expression chip pro- Dugas M. Basic4Cseq: an R/Bioconductor RW., Schreiweis, B., Wenk, J., Bergh, B., Ohm- The institute has a long tradition regarding vided 10,000 data points per patient a few package for analyzing 4C-seq data. Bioin- ann, C., Röhrig, R., Prokosch, HU., Dugas, key facts research on information systems in health- years ago, this number has increased to formatics 2014 Jul 30. pii: btu497. PMID: M.: Design and multicentric Implementation care. The Systematized Nomenclature of multiple million sequence-reads per patient 25078398 of a generic Software Architecture for Pa- institution Human and Veterinary Medicine (SNOMED), with modern techniques today. tient Recruitment Systems reusing existing - Founded in 1973 which is now used world-wide in medi- Haferlach, T., Nagata, Y., Grossmann, V., HIS tools and Routine Patient Data. Applied - Institute of the Medical Faculty cal information systems, was initiated in A major proportion of the data needed for Okuno, Y., Bacher, U., Nagae, G., Schnitt- Clinical Informatics 2014;5(1): 264-83 Münster more than 30 years ago. Nowa- clinical studies is also relevant for routine DKH project for improved leukemia diagnos- ger, S., Sanada, M., Kon, A., Alpermann, T., research topics days, the future of information systems in patient care. Currently, the documentation tics based on genome sequencing. Carsten Yoshida, K., Roller, A., Nadarajah, N., Shirai- Doods, J., Bache, R., McGilchrist, M., Daniel, - Health informatics healthcare, specifically for electronic health for studies and patient care are managed Müller-Tidow (left), Martin Dugas (right) shi, Y., Shiozawa, Y., Chiba, K., Tanaka, H., C., Dugas, M., Fritz, F.: Piloting the EHR4CR · Medical data models records (EHRs), is a key research focus. in separate systems, which results in re- Koeffler, HP., Klein, HU., Dugas, M., Abura- feasibility platform across Europe. Meth- · Electronic health records Personalised medicine is built upon clinical dundant data input. Hence, design and tani, H., Kohlmann, A., Miyano, S., Hafer- ods of Information in Medicine 2014;53: · Electronic data capture and molecular data. Therefore data min- efficient implementation of interoperable Recently a European project with Prof. Joop lach, C., Kern, W., Ogawa, S.: Landscape of 264–268 · Mobile documentation ing and pattern recognition techniques for information systems in healthcare is a key Jansen of the Nijmegen Centre for Molecu- genetic lesions in 944 patients with my- genomic data, in particular derived from research topic. Specific research topics are lar Life Sciences (NCMLS) was started to elodysplastic syndromes. Leukemia 2014; Krumm, R., Semjonow, A., Tio, J., Duhme, - Biomedical informatics next-generation sequencing of cancer tis- data models with semantic annotations analyse mutations in Myelodysplastic Syn- 28(2):241-7 H., Bürkle, T., Haier, J., Dugas, M., Breil, · Personalised medicine sue, is an important research focus. and methods for metadata management. drome (MDS). Working with project part- B.: The Need for Harmonized Structured · Next generation sequencing Application fields are electronic health ners from the Netherlands, France and Hascher, A., Haase, AK., Hebestreit, K., Rohde, Documentation and Chances of Secondary · Clinical translation research topics record (EHR) and electronic data capture Austria, approximately 1,000 cases will be C., Klein, HU., Rius, M., Jungen, D., Witten, A., Use – Results of a Systematic Analysis with IMI focuses on informatics for personalised (EDC) systems. analysed with Next-Generation Sequencing Stoll, M., Schulze, I., Ogawa, S., Wiewrodt, Automated Form Comparison for Prostate medicine. The relevance of informatics with- (NGS) technology. About one third of MDS R., Tickenbrock, L., Berdel, WE., Dugas, M., and Breast Cancer. J Biomed Inform 2014; in all fields of medicine is constantly rising. current research projects patients develop leukemia – the objective Thoennissen, NH., Müller-Tidow, C.: DNA 51:86–99 There is a wide scope of applications, rang- Health Informatics of the project is to improve diagnostics and methyltransferase inhibition reverses epige- ing from molecular biology through clinical The world’s largest portal of public medi- therapy using biomarkers from NGS. netically embedded phenotypes in lung can- medicine to public health. cal data models (http://www.medical-da- cer preferentially affecting polycomb target ta-models.org) was established by IMI. genes. Clin Cancer Res. 2014;20(4):814-26 It contains more than 5,300 forms and 17 university of münster – > University of Münster www.wi.uni-muenster.de/department/groups/logistik chair for information systems and logistics

conducts research on modelling and meas- rithms for complex planning tasks in the the “Special Session on Advances in Spare urement of humanitarian logistics, on the context of SCM are evaluated and improved Parts Management” at the 12th IEEE Inter- application of methods and tools for infor- (DAAD PROBRAL, 2012–2014; UPE Penam- national Conference on Industrial Informat- mation gathering for infrastructure assess- buco, UFC Ceará). ics in Porto Alegre, Brazil. The session cov- ments after disaster occurrence, and on CI SC Epidemics, also set in the context ered recent improvements in spare parts the development and evaluation of soft- of meta-heuristics research, aims to apply supply chain planning. ware for humanitarian logistics. computational intelligence algorithms to enhance today’s capabilities for solving sup- publications Impacts of Industry 4.0 on SCs: In order to ply chain planning tasks and predicting the Böhle, C., Hellingrath, B., Cordes, A., Höhen- stay competitive, SC partners are constant- spread of epidemic diseases (BMBF 2013– berger, S. (2014). Towards a Common Ref- ly looking at new technologies to improve 2016; UPE Penambuco). erence Architecture for the Multidisciplinary about the institution feature legally independent companies that SC activities. The Chair group’s research fo- MatuFlex (Development of a Maturity Subject of Cyber-Physical Systems. Multikon- Today’s supply chains (SCs) have to cope are still highly inter-dependent in their ac- cusses on the evaluation of the impact new Measurement Framework for Supply Chain ferenz Wirtschaftsinformatik, Paderborn. with growing uncertainties and complexity, tions. Within this topic, the Chair group technologies like Big Data, CPS or cloud Flexibility) targets the development of a contact details e.g. from increasingly volatile customer de- concentrates on assessing and evaluating computing have on SCM. A developed maturity measurement framework for SCF Hellingrath, B., Böhle, C., Vanauer, M., Könning, mand, natural or human threats, or through solutions of collaborative planning. methodology enables the analysis of this (DAAD PROBRAL 2013–2014; UFSCar Sao M. (2014). The Impact of Big Data on Logistics prof. dr.-ing. an increasing number of actors in the value impact using models and methods from en- Carlos, PUC Rio de Janeiro). and Supply Chain Management. 7th International bernd hellingrath adding process. Tackling these issues is the Supply Chain Flexibility: Flexibility in SC serves terprise architecture management. I2MS2C (Integrating Intelligent Main- Scientific Symposium on Logistics, Cologne. Chair for Information Systems major objective of the Chair for Information as a means to cope with uncertainty. Our re- tenance Systems and Spare Parts Supply and Supply Chain Management Systems (IS) and Supply Chain Manage- search focusses on the questions how a flex- research projects Chains) is related to the Chair group’s re- Hellingrath, B., Cordes, A. (2014). Conceptu- ment (SCM), directed by Prof. Dr.-Ing. Bernd ible SC can be designed to adapt to changes, The Chair group’s research is organised in a search on spare parts management incor- al Approach for Integrating Condition Moni- University of Münster Hellingrath. In particular, the Chair group how a good balance between flexibility meas- variety of research projects, closely aligned porating condition monitoring information toring Information and Spare Parts Forecast- Leonardo-Campus 3 develops application-oriented research con- ures and flexibility costs can be determined, with its research topics. (DFG 2012–2016; UFSC Florianópolis, UFRGS ing Methods. Production and Manufacturing 48149 Münster, Germany tributions in the areas of SCM, logistics and and how an efficient combination of flexibility Within the European Commission-funded Porto Alegre, FURG Rio Grande). Research: An Open Access Journal. Vol. 2, p + 49 251 83-38000 operations management with regard to sup- measures can be selected. demonstration project “Driving Innovation No. 1, pp. 725–737. www.wi.uni-muenster.de/ port from IS. Special focus lies in the devel- in Crisis Management for European Resil- events department/groups/logistik opment of modelling and planning methods, Spare Parts Management: In order to preemp- ience” (DRIVER), the Chair group contributes BVL’s International “Day of Logistics”: On Hellingrath, B., Link, D., Widera, A. (Eds.) [email protected] handling and incorporating large amounts of tively identify potential breakdowns of tech- through the application of a reference task 10th April, Münster and its universities con- (2013). Managing Humanitarian Supply Chains: information collected by technologies like nical systems, thereby increasing the availa- model and a performance measurement for tributed to the Germany-wide event series Strategies, Practices and Research (1st ed.). cyber-physical systems (CPS) effectively. In bility of parts at the place of repair, the Chair humanitarian logistics to the sub-project fo- with a dedicated program on humanitarian key facts this way, the Chair group is actively investi- group’s research focusses on integrated as cussing on professional response in crisis logistics. Besides the organisation of a field Horita, F., Port, d. A. J., Hellingrath, B. (2014). gating how new technology trends like Big well as decentralised planning by means of management. exercise in cooperation with the University A Framework for the Integration of Volun- institution Data or CPS can be used to improve SCM ac- modelling spare parts supply chain process- Together with Prof. Dr. Stefan Klein, the of Tilburg and a lecture in the historical teered Geographic Information into Humani- - 13 research assistants tivities. In this context, research is fostered es. Moreover, the Chair group develops im- Chair group is part of the Marie Curie Initial Town Hall, Prof. Hellingrath moderated a tarian Logistics. 20th Americas Conference on - 1 postdoc by a culture of internationalisation, exempli- proved forecasting methods for spare parts Training Network dedicated to the interna- panel discussion with representatives from IS, Savannah, USA. - 16 student assistants fied by the growing number of international demand, incorporating condition monitoring tional Graduate School “Networks, Informa- the Commissioner for Human Rights Policy research partners and projects. data collected from monitored systems. tion, Technology and Innovation Manage- of the German Federal Foreign Office, the Link, D., Meesters, K., Hellingrath, B., Van research topics ment” (NITIM). The Chair group supervises German Red Cross, Humedica e. V. and the de Walle, B. (2014). Reference Task-based - Supply chain flexibility research topics Supply Chain Security: Threatened by theft, two PhD projects focussing on in the do- German Technical Relief Agency. Design of Crisis Management Games. 11th - Spare parts management Meta-Heuristics for Supply Chain Planning: smuggling, and other criminal activities, SCs main of humanitarian logistics (EC FP7, International ISCRAM Conference, State - Decentralised supply chain The complexity of SCM planning tasks con- need to be protected to ensure the global http://www.nitim.org/). Also mirroring the interest in humanitar- College (PA), USA. planning stantly increases, often rendering estab- flow of goods and to maintain civil security. InPoSec (Integrated Postal Security) is a ian logistics, together with Prof. Marc - Meta-heuristics for supply lished methods unable to create applicable Our Chair focusses on the design and analy- joint Franco-German project that aims at Haselkorn and Robin Mays from the Univer- Terlunen, S., Horstkemper, D., Hellingrath, B. chain planning plans in suitable timeframes. Therefore, our sis of security relevant processes by means strengthening security in postal SCs. The sity of Washington the Chair co-organised (2014): Adaption of the Discrete Rate-based - Supply chain security research assesses the applicability of meta- of business process management and enter- project’s results will be demonstrated in April the track “Practitioner Cases and Practition- Simulation Paradigm for Tactical Supply - Humanitarian logistics heuristics in SCP, develops these methods prise architecture management. 2015 (BMBF; Deutsche Post, La Poste, Uni- er-Centered Research” at the 11th Interna- Chain Decisions, 2014 Winter Simulation - Impacts of industry 4.0 on SC further and evaluates their effectiveness in versity of Bordeaux, WWU Faculty of Law). In tional Conference on Information Systems Conference, Savannah, USA. comparison to established methods. Humanitarian Logistics: Responding to addition, the Chair group is actively collabo- for Crisis Response and Management at disasters effectively is a cornerstone of rating in four joint Brazilian-German projects. Penn State University, USA. dissertations Decentralised Supply Chain Planning: The humanitarian logistics. In order to enable Within MetaSCP (Application and Exten- Pfeiffer, D. (2014). Flexibility Planning in Dis- coordination of SC actors is a challenging humanitarian organisations to improve sion of Meta-Heuristics for Supply Chain INDIN 2014: Prof. Hellingrath and Prof. tribution Networks – A Flexibility Planning task – especially for heterarchical SCs which their logistics performance, the Chair group Planning), innovative optimisation algo- Pereira (UFRGS Porto Alegre) jointly chaired Model for the Consumer Goods Industry. 19 university of münster – institute for > University of Münster www.wi.uni-muenster.de/jura.itm/hoeren information, telecommunication and media law (itm) – civil law department

- MonIKA (Monitoring Through Fusion and Classification of Information for the De- tection of Anomalies), a project funded by the German Federal Ministry for Education and Research, is conducted in cooperation with partners in the field of science and industry, namely the Fraunhofer-In- stitut FKIE, the Unabhängige Landeszen- trum für Datenschutz Schleswig-Holstein as well as the EADS-associated enterprise Cassidian. As a result, effective procedures for the detection of security-related about the institution anomalies in networks and IT-infrastruc- dissertations contact details The ITM is the leading Institute for Infor- tures will be developed and established, Martin Hecheltjen (2014): Urheberrechtliche mation, Telecommunication and Media Law complying with general legal conditions Bewertung vorübergehender Reproduktionen prof. dr. thomas hoeren in Germany. The Institute’s work aims at and Data Protection Law in particular. im digitalen Kontext Institute for Information, exploring the legal framework and underly- Telecommunication and Media Law ing policies of the information society with - Within the LAPSI project (Legal Aspects Arne Neubauer (2014): Internetvertrieb im (ITM), Civil Law Department a particular focus on “information” as an of Public Sector Information), the insti- Kartellrecht economic and cultural good. The Institute tutions involved explore legal problems University of Münster emphasises the importance of interdisci- regarding Public Sector Information and Tobias Born (2014): Die Datenschutzaufsicht Leonardo-Campus 9 plinary work since a proper understanding research topics going business processes. TIMBUS will means of solving them on an internation- und ihre Verwaltungstätigkeit im nicht-öffent- 48149 Münster of technological or economic backgrounds Our research focuses on Information Law, explore data filtering and data storage al level. lichen Bereich p + 49 251 83-38600 is a prerequisite for successful regulation. Telecommunication Law and Media Law as formats for the activities and mechanisms www.uni-muenster.de/Jura.itm/hoeren Many activities are carried out in close co- well as related areas such as Antitrust and that are considered necessary for a con- - The ITM also hosts the Research Centre for Christoph Buchmüller (2014): Das nichteinge- [email protected] operation with the Faculty of Economics Consumer Protection Law. Since Informa- tinuous access, retrieval and validation of Industrial Property Rights, which offers tragene Gemeinschaftsgeschmacksmuster of the University of Münster. In 2002, the tion, Telecommunication and Media Law is current business processes. In the context training and conducts research activities ITM was appointed the Competence Cen- characterised as a cross-sectional matter, of Business Continuity Management a in the field of industrial property rights. Manuela Gürtler-Bayer (2014): Der behördliche key facts tre in Information, Telecommunication and it cannot be fully covered by any of the new toolkit will be developed: Legalities Datenschutzbeauftragte Media Law for North Rhine-Westphalia. Dr. traditional legal disciplines by itself. The Lifecycle Management will present an in- - Moreover, the ITM is part of the German institution Thomas Hoeren is a professor of civil law ITM, therefore, strives for interdisciplinary novative and comprehensive legal soluti- Research Network (Deutsches Forschung- Claudia Kodde (2014): Der Streitgegenstand - Founded in 1997 at the University of Münster and has been research and teaching activities. on for long-term preservation of business snetz/DFN) that supports communication bei Marken - 18 researchers the director of the ITM since 1997. Due to processes and will establish the next ge- and exchange of information between - 3 additional education international projects such as CONSENT, current research projects neration Holistic Escrow Services. representatives of science, research, programmes LAPSI, TIMBUS, and MonIKA, Prof. Hoeren Currently, the ITM is involved in several EU- education and culture in national and has become recognised as a specialist in funded and national projects. - CONSENT (Consumer Sentiment Regard- international networks. Increasingly, our research topics information law throughout Europe. ing Privacy on User Generated Content DFN-members are being faced with is- - Information law - TIMBUS (Digital Preservation for Timeless Services in the Digital Economy) is an sues regarding legal questions of liability, - Telecommunication law Business Processes and Services) is an in- interdis-ciplinary research project at the telecommunications and data protection. - Media law terdisciplinary research project promoted EU-level. CONSENT aims to examine con- Therefore, the ITM acts as a legal consult- - Informatics in the legal by the Commission of the European Union sumer sentiment regarding privacy on ant in terms of information and commu- profession and a part of the Seventh Framework Pro- user generated content (UGC) services nication services. gramme for research and technological such as Youtube, Facebook and MySpace development (FP7). Project partners are in the digital economy. research institutes, NGOs and reputable companies (Project Coordination by SAP AG) from Germany, Portugal, Austria, Ire- land and Great Britain. The main objective of TIMBUS is to extend the field of application of digital preservation from static data to the area of holistic and on- 21 university of münster – chair for is > University of Münster www.wi.uni-muenster.de/wi and interorganisational systems

about the institution detailed multi method workplace stud- fering recommendations that are both We have reconstructed the development of publications Our research explores the impact of infor- ies in order to gain deep insights into theoretically well founded and carefully electronic prescription and automatic drug Gaebert, C.: Dilemma Structures between mation and communication infrastructures work practices. Secondly we are looking validated in industry practice. dispensing in Germany and compare and Contracting Parties in Software Develop- in an organisational context. We are in- at organisational “pace” as an indicator contrast the findings with similar initiatives ment Projects. Proceedings of the 9th Inter- terested in the development of the digital of occupational strain. And thirdly we are 3. The Interorganisational Systems group in other European countries. The research national Conference on Software Engineer- organisation: how do organisations and developing suggestions for organisation- studies the evolution of information in- design of this exploratory project covers ing and Applications, 29–31 August 2014. leaders respond to the challenges and op- al development and transformation. frastructures, such as electronic markets the extension of methods such as ethno- SCITEPRESS Science and Technology Publi- portunities of an informated society and or electronic platforms for the exchange graphic accounts and participatory obser- cations 2014, pp. 539–548. contact details economy. In particular we study new modes A key theme of our research is the am- of logistics or health care information, vation (practice probes) as well as learning of organising, coordination and collabora- bivalent outcomes of technology: at the over long periods of time. We take a communities. Our main theoretical founda- Gaebert, C.: Contract Design and Uncertainty prof. dr. stefan klein tion from the micro level of work practices, organisational level we observe increas- particular interest in the development tions are infrastructure and practice theory. in Software Development Projects. In: Pro- Chair for IS and Interorganisational to the meso level of group practices and the ing scope for the design of collabora- and transformation of interorganisa- Principal investigator: Dr. S. Schellhammer ceedings of the 13th International Confer- Systems, Department of Information macro level of infrastructure development. tive and virtual work with performance tional information infrastructures and ence on Perspectives in Business Informat- Systems, Münster gains next to increasing multi-tasking, related theoretical and methodological A Cross-Country Analysis of ics Research, September 22–24. Springer We aim to understand the dynamics of fragmentation of tasks and time pres- questions. Specifically we study Online Search Behavior (LNBIP 194) 2014, 217–229. University of Münster transformation in a historical, societal, reg- sure with detrimental effects for the Online search is a crucial stage in the con- Leonardo-Campus 11 ulatory, and economic context. Our work is organisation. At an individual level, the - how to facilitate collective action in sumer journey and has a significant influ- Klein, S., Schellhammer, S. (2014). Infrastructure 48149 Münster theoretically and empirically grounded, and convenience of technological tools is ap- heterogeneous actor constellations or ence on buyer behaviour. The project, which Innovation in Health Care – The Example of p + 49 251 83-38110 we employ multiple methods and research preciated by employees (up to the point coalitions, as the development of in- is jointly conducted with Prof. Christopher Automatic Drug Dispensing in Germany. In A. www.wi.uni-muenster.de/wi approaches with an emphasis on qualita- of addictive behaviour), yet at the same frastructures involves commitment and Holland, Manchester Business School, con- Mongili & G. Pellegrino (Eds.), Information In- [email protected] tive, interpretative approaches. time, the downsides express themselves coordination of diverse actors ducts international, cross-sector study into frastructures: Boundaries, Ecologies, Multiplicity. in terms of increased strain and stress as - ho w standards, which may affect stra- consumer search behaviour using online Cambridge: Cambridge Scholars Publishing. It is our research philosophy that the im- a result of creeping organisational and tegic interests, can be developed and panel data. Initial results indicate differ- key facts plications of innovative ICT become vis- behavioural changes (always on). widely diffused ent patterns of usage of price comparison Steiner van der Kruk, Susanna and Schell- ible and understandable in the context - how industry structures, specifically struc- engines between online market segments, hammer, S. (2014) A Reflexive and Interactive research topics of (communities of) practices. In order to 2. The research group on Strategic Informa- tures of intermediation, are transformed and relatively small online consideration Approach on Novice-based Data Collection - Information and communications study practices in situ, we advocate a Liv- tion Management comprises a team of alongside the proliferation of ICT. sets. The project is supported by the Fonds to Investigate Information Infrastructure (II), infrastructures ing Laboratory and Learning Community researchers particularly interested in how National de la Recherche, Luxembourg in Proceedings of the Twenty Second Euro- - Strategic alignment approach which emphasises research and management can make effective use of current research projects (7842603). Principal investigator: J. Jacobs pean Conference on Information Systems, - IT value experimentation in complex real world set- information and communication technol- Interorganisational Information Infra- Tel Aviv, June 9–11 2014. - Organisation theory of IS tings addressing business or societal in- ogy in support of the information age or- structures – Structures, Practices and Social Media as Knowledge Source for - Transformation of work novation. Typically multiple stakeholders ganisation. The research group’s current Development Patterns, funded by the Small and Medium Tourism Enterprises Teubner, R. A.; Diederich, S.: Managerial - Appropriation of communication and researchers from different disciplinary research is on German Science Foundation (DFG) (SMTE) Challenges in IT Programmes. Evidence from infrastructures backgrounds are involved. Interorganisational information infrastruc- Social media have been recognised as a Multiple Case Study Research. In: Becker, J. - Communities of practice - IT strategies and their implementation tures have become the backbone of mod- source of information, user generated con- et al. (eds.): Working Papers, European Re- - Collective action and research topics via IT programmers, ern societies. Yet we know little about tent, e.g. reviews, and innovation support. search Center for Information Systems, No. standardisation We pursue this agenda through three inter- - Organisational IT value, i.e. the organi- their role, impact and development across Still, SMTEs in particular are struggling to 22, Münster/Germany. - Living Lab research approach related fields of research: sational benefits of IT investments, different segments of society. The project use social media as input into their learning - IT sourcing and the governance of out- studies several initiatives for information and innovation processes. The project stud- Teubner, R. A.; Klein, S.: The Münster Infor- 1. The Communication and Collaboration sourcing relationships infrastructure development in healthcare, ies current information practices in SMTEs mation Management Framework. In: Becker, Management group studies the im- - IT operations management with a fo- which are not only practically relevant but and aims to identify obstacles to appropri- J. et al. (eds.): Working Papers, European pact of ICT infrastructures – specifically cus on the feasibility und viability of also pose numerous theoretical challenges. ating external information for learning and Research Center for Information Systems, real-time collaboration (RTC) or social the IT service management paradigm Health care is highly regulated, with heter- innovation processes. The project is sup- No. 17, Münster/Germany. software – on new ways of organising ogeneous constellations of individual and ported by the Heinrich Hertz Foundation. and work from the individual up to the The research group’s aim is to provide collective actors, and interlinked develop- Principal investigator: Dr. S. Kopera, Jagiel- network level. The emphasis is first on guidance to senior executives by of- ments at micro, meso and macro levels. lonian University, Krakow. 23 university of münster – chair for > University of Münster www.wi.uni-muenster.de/pi practical computer science

concepts that facilitate the development of Heitkötter, H., Kuchen, H., and Majchrzak T. - Managing Director of the Institute for parallel programs. The library contains so- A.: Extending a Model-Driven Cross-Platform Applied Informatics at the University of called algorithmic skeletons, i.e. frequently Development Approach for Business Apps. Münster. recurring parallel programming patterns, Science of Computer Programming (SCP), which can be easily and efficiently com- 2014. - Editor of the Open Journal of Web Tech- bined to develop parallel applications. Re- nologies. cently, we have extended Muesli for hybrid Hildebrand, K. F. and Majchrzak, T. A.: Ana- and heterogeneous architectures and have lyzing the Impact of Game Vendors’ Actions Dr. Majchrzak served on the programme evaluated simultaneous executions on on the Monetary Value of Virtual Goods. In- committees of the following conferences: CPUs and GPUs. ternational Journal of E-Business Research - Web Technologies track of the ACM 28th (IJEBR), 10(1): 2014. Symposium On Applied Computing (SAC) Software testing is essential for the crea- 2014. tion of high-quality software. Recently, we events have improved the Münster Generator of Prof. Kuchen served on the programme - Information Systems Education & Curricula contact details Glass-box Test Cases (Muggl). In particular, committees of the following conferences: Workshop (ISEC) of the Federated Confer- we have added a finite domain constraint - Programme committee member of HLPP ence on Computer Science and Informa- prof. dr. herbert kuchen solver in order to increase efficiency. This 2014, Amsterdam, The Netherlands. tion Systems (FedCSIS 2014). Chair for Practical Computer Science about the institution explore cross-platform development ap- has been done in a DAAD project in coop- Since 1997, the Chair of Practical Computer proaches that handle platform heterogene- eration with our partners at the Universi- - Programme committee member of WFLP - 7 th Annual SIGSAND/PLAIS EuroSymposium University of Münster Science has been held by Prof. Dr. Herbert ity. In this regard, we specifically look into dad Complutense de Madrid. 2014, Wittenberg, Germany. 2014. Leonardo-Campus 3 Kuchen. He is responsible for teaching in model-driven approaches to app devel- 48149 Münster, Germany the area of software engineering, program- opment. Our MD² framework enables the publications - Programme committee member of 11th In- - 10 th International Conference on Web Infor- p + 49 251 83-38250 ming languages, and programming. Main- modelling of an app in a suitable domain- Ernsting, S., Kuchen, H.: A Scalable Farm ternational Conference on Principles and mation Systems and Technologies (WEBIST www.wi.uni-muenster.de/pi taining close partnerships and collabora- specific language (DSL) and automatically Skeleton for Hybrid Parallel and Distributed Practices of Programming on the Java plat- 2014). [email protected] tions with several local companies, his generates Android and iOS apps from this Programming. In: International Symposium form (PPPJ 2014), Krakow, Poland. group is offering students the chance to specification. While the basic development on High-Level Parallel Programming and Ap- Moreover, he was: write bachelor’s and master’s theses with took place in 2012, the framework has been plications (HLPP2013), G. Hains, Y. Khmel- - Programme committee member of 8th IEEE - M ember of the Editorial Board of the Open key facts high practical relevance. refined and evaluated in 2013. Work contin- evsky, Eds., International Journal of Parallel International Conference on Software Secu- Journal of Information Systems (OJIS). ues in cooperation with a geoinformatics Programming. Springer Verlag, 2014. rity and Reliability (SERE 2014), San Fran- institution research topics company. Along with the development of cisco, USA. - M ember of the Editorial Board of the - Founded in 1997 The research of the group focusses on se- MD², various topics in Mobile Computing Hanschke, S., Ernsting, J., and Kuchen, H.: Special issue on Web Technologies of the - 6 researchers lected aspects of Software Engineering. Our have been investigated. Integrating Agile Software Development and - Programme committee member of 7th Work- Journal of Web Engineering, 2014. fields of research are Business Apps, Model Enterprise Architecture Management. In: Pro- ing Conference on Programming Languages research topics Driven Software Development, Domain-Spe- Practical exercises play an important role in ceedings of the 48th Annual Hawaii Interna- (Arbeitstagung Programmiersprachen, ATPS - Co-Chair of the Special Session on Busi- - Business apps cific Languages, Testing, Parallel Program- academic teaching. Our e-Assessment sys- tional Conference on System Sciences(HICSS), 2014), Kiel, Germany. ness Apps (BA 2014) in conjunction with - Model-driven software ming, and e-Assessment. tem EASy aims at facilitating the manage- Computer Society Press, to appear. the 10th International Conference on Web development ment of exercises and supporting the prep- - Programme committee member of 29th Information Systems and Technologies - Parallel programming current research projects aration, execution and post-processing of Usener, C.: EASy-DSBuilder: Automated As- Symposium On Applied Computing (SAC (WEBIST 2014). - Software testing With the increasing importance of mobile exercises. It is now integrated in the univer- sessment Tool for Tree Data Structures in 2014), Gyeongju, Korea. - Integration of programming devices, mobile applications for business sity e-Learning system Moodle. EASy sup- Computer Science, submitted. - Co-organiser of the 14th. Juniorprofes- paradigms purposes (so called Business Apps) have ports programming tasks and mathematical - P rogramme committee member of 6th soren- und Habilitandentreffen der - E-Learning become a major topic for software vendors proofs as well as verification proofs. Cur- Majchrzak T. A. and Heitkötter, H.: Status International Conference on Advanced Wirtschaftsinformatik (Junior Faculty and and IT-departments of companies. In a joint rently, we are developing a further module Quo and Best Practices of App Development Geographic Information Systems, Appli- Assistant Professors’ Meeting) at the Uni- project with regional companies, we have to support assessing fundamental concepts in Regional Companies. In: Lecture Notes in cations, and Services (GEO-Processing versity of Cologne. investigated the status quo of Business of data structure operations (i.e. search, in- Business Information Processing (LNBIP), 2014), Barcelona, Spain. App development as well as typical require- sert and delete operations) taught in Com- Springer, 2014. ments and problems. Based on these find- puter Science lectures. Moreover, he was: ings we pursue several topics that are both Heitkötter, H., Majchrzak T. A., Ruland, B. and - M ember of the Scientific Advisory Board relevant for practice and pose research Experience shows that the development of Weber, T.: Comparison of Mobile Web Frame- of IMDEA-Software (Research Institute on questions. We thereby contribute to the un- parallel programs is an elaborate and time- works. In: Lecture Notes in Business Informa- Technologies for Software Development), derstanding of business app development consuming task. The Münster Skeleton Li- tion Processing (LNBIP), Springer, 2014. Spain. and deployment. As a particular focus, we brary (Muesli) is a collection of high-level 25 university of münster – > University of Münster www.wi.uni-muenster.de/qml quantitative methods for logistics

of Anticipatory Optimisation for Dynamic Energy Storage Management and on-site maintenance services are just a Decision Making, which serves as a general Together with our research partner at Prince- few examples. In each of these examples a framework for studying multistage decision ton University we have been working on a company running a fleet of service vehicles problems under uncertainty. universal policy for making energy storage aims at either minimisation of operational decisions. As an intermediate result we re- costs or maximisation of customer satisfac- Uncertainty has become one of the main cently completed a tutorial paper on sto- tion. In order to achieve these goals, the characteristics of real-world business pro- chastic optimisation models and policies for company has to make repeated decisions cesses. Today’s companies continuously energy systems. on the assignment of customers to vehicles receive new information in terms of, e.g., and on the vehicles’ routing plans. Each customer orders, price changes or availabil- Energy storage management has become time a new customer calls in, both current ity of resources such as renewable energy. very important with renewable energies. customer assignments and routing plans Due to technological innovations such as Sources of renewable energy, such as wind need to be revised. GPS, mobile communication and Big Data, or solar, are intermittent and energy prices companies are able to use this newly arriv- tend to be varying over time. Therefore The main research question is how to do contact details about the institution ate at Princeton University before joining ing information for continuous adaptation companies relying on renewable energy plan revisions such that the decision mak- Quantitative Methods for Logistics is the the University of Münster in the summer of their current operational plans. make use of energy storage devices. er’s goal is achieved at the end of the day. prof. dr. stephan meisel most recently founded group in the Depart- of 2013. Stephan Meisel currently is an as- Department of Information Systems ment of Information Systems at the Uni- sistant professor in the Department of In- However, any plan revision that is made The main research question is how to re- publications versity of Münster, Germany. It has been a formation Systems. now does affect the future evolution of peatedly make good decisions about how W. Powell, S. Meisel (2014). Stochastic Opti- University of Münster member of the European Research Centre the business process under consideration. much energy to store and how much en- mization Models and Policies for Energy Sys- Leonardo-Campus 3 for Information Systems since June 2013. research topics Coordination of planning decisions over ergy to buy from electricity providers. tems. IEEE Transactions on Power Systems 48149 Münster, Germany The research activities of the group pur- time becomes the crucial point in adapting (submitted) p + 49 251 83-38040 The group’s activities in both research and sue two main goals. On the one hand a an operational process. Anticipatory Opti- Stochastic Network Interdiction www.wi.uni-muenster.de/qml teaching primarily focus on optimal deci- key focus is modelling operational decision misation takes into account the decision Together with Professor Ricardo Collado, ER- R. Collado, S. Meisel, L. Priekule (2014). Risk- [email protected] sion making in logistics and energy sys- problems and solving them by application maker’s uncertainty about the future and CIS partner at Stevens Institute of Technol- Averse Stochastic Interdiction on a Network. tems. Recently business operations within of state-of-the-art methods. On the other aims at an optimal sequence of planning ogy in Hoboken, New Jersey, we have been European Journal of Operational Research these fields have been subject to major hand the group’s research also aims at ad- decisions within a given logistics process. working on risk-averse approaches to sto- (submitted) key facts challenges such as increasing resource vancing the algorithmic state-of-the art by chastic network interdiction. prices, electronic commerce, mobile com- developing new methods that enable more current research projects R. Ball, J. Branke, S. Meisel (2014). Optimal research topics munication, renewable energies and real- efficient decision making. Most of the current research projects focus Stochastic network interdiction is a mul- Stochastic Annealing. Operations Research - Transportation and logistics time tracking and tracing. on multistage decision problems within a tistage decision process for protecting a (submitted) - Energy systems As a response to the needs of today’s pro- specific application domain. The main cur- network against threatening activities. In- - Dynamic decision making The Quantitative Methods for Logistics cesses in logistics and energy systems, the rent projects are: terdiction problems arise naturally in a va- J. Ehmke, S. Meisel, D. Mattfeld (2012). Float- - Anticipatory optimisation group addresses these challenges by de- research activities revolve around the area riety of areas, such as humanitarian logis- ing Car Based Travel Times for City Logistics. - Computational stochastic veloping new models and methods that al- tics, infectious disease control and security Transportation Research Part C: Emerging optimisation low for best possible decision making in checks in traffic networks. Technologies, 21(1), 338–352 - Approximate dynamic today’s business operations. programming An interdictor’s goal is to protect his net- S. Meisel (2011): “Anticipatory Optimization - Simulation optimisation As a natural counterpart of the complex- work with high probability by using limited for Dynamic Decision Making”; Operations ity of modern decision processes, both resources. In order to allocate resources, Research/Computer Science Interfaces Vol. 51; the models and the methods developed to such as, e.g., monitoring stations, in the Springer; New York capture these processes need to rely on a network, the interdictor must rely on as- number of different scientific disciplines. sumptions about how the threatening ac- S. Meisel, D. Mattfeld (2010): “Synergies of Consequently the activities of the group tivity is going to move in the network. The Operations Research and Data Mining” Euro- are highly interdisciplinary – combining main research question is how to cope with pean Journal of Operational Research, 206(1), and integrating techniques from fields such the risk introduced by errors in these as- 1–10 as mathematical optimisation, data mining, sumptions. computer simulation, stochastic processes J. Branke, S. Meisel, C. Schmidt (2008): „Sim- and databases. Dynamic Service Vehicle Routing ulated Annealing in the Presence of Noise”; Service vehicles play an important role in Journal of Heuristics, 14(6), 627–654 The group is headed by Stephan Meisel, many business models. Grocery shopping who was a postdoctoral research associ- Dynamic Decision Making home delivery, less-than-truckload trucking 27 university of münster – > University of Münster www.wi.uni-muenster.de/kuk research group for communication and collaboration management Mobile Enterprise Sync & Share NRW In recent years, the diffusion of smart- Sync&Share NRW is an upcoming on-site well-recognised conferences such as the phones and other mobile devices has rap- cloud service for up to 500,000 users, International Conference on Information idly increased. This offers new potential for hosted by the Universities of Münster, Systems (ICIS) in Milan and the European organisations and significantly influences Bonn and Duisburg-Essen. In cooperation Conference on Information Systems (ECIS) society (e.g. Work-Life Integration). The re- with the Centre for Applied Information in Tel Aviv. search group investigates how mobile de- Technology of Münster University (ZIV), we vices enable business values in enterprises conduct research on cloud services in high- and how IT executives can efficiently man- er education in order to get information for age the transformation process. successful decision making.

current research projects awards Issue Dynamics of Public Online The students project seminar team “Mo- Communication bile Learning”, supervised by the Research contact details In this project we closely cooperate with Group for Communication and Collabora- Ludwigs-Maximilians-University Munich (Prof. tion Management, won the “Best of Mobile prof. dr. stefan stieglitz CCM@ECIS Dr. Neuberger). We apply methods such as Award 2014” with their m-learning applica- Research Group for Communication about the institution In 2014, Stefan Stieglitz traveled to Syd- network analysis and text mining on Twitter tion at the largest German mobile fair “M- and Collaboration Management Organisations are increasingly relying on ney to start the new international project Stefan Stieglitz is also academic head of data that we have collected. The data sets in- Days” in Frankfurt. information technology to support com- “Crisis Response Information Classification the ERCIS Competence Centre Connected clude structured as well as unstructured data University of Münster munication and collaboration among their Framework (CRIF)” which runs in coopera- Organisation. (see page 80). from communication on Twitter. The overall publications Leonardo-Campus 11 employees. This is caused by a growing tion with the University of Sydney (Prof. Dr. goal of the project is to detect mechanisms Stieglitz, S., Dang-Xuan, L., Bruns, A., & Neu- 48149 Münster, Germany number of distributed tasks, the need for Deborah Bunker and Prof. Dr. Kai Riemer). research topics of rising topics in Twitter, that have eco- berger, C. (2014). Social Media Analytics: An p + 49 251 83-38115 expert knowledge, and project-based work. The German Academic Exchange Service The research group focusses on four re- nomic or political relevance. The project Interdisciplinary Approach and Its Implica- www.wi.uni-muenster.de/kuk At the same time, the use of public social (DAAD) funds the project for two years. The search fields: was selected by the DFG to be presented tions for Information Systems. Business and [email protected] media (e.g., Twitter and Facebook) and mo- key questions to be answered are: How can Social Media Analytics at “Terra Digitalis” (http://www.terra-digital- Information Systems Engineering. bile services has tremendously influenced social media be used during crisis situa- Social media have led to wide-ranging chang- is.dfg.de/32-wer-zwitschert-lauter.html) and https://www.facebook.com/wiku today’s society and therefore strongly af- tions? How can emergency service agencies es in public communication and in commu- will be funded until 2017. Stieglitz, S., Meske, C., Vogl, R., & Rudolph, https://twitter.com/wikuk fects organisations. use social media data to get additional in- nication between enterprises and customers. D. (2014). Demand for Cloud Services as an www.youtube.com/wikukunims formation about certain crises? As a result, new requirements for companies Discourse Analysis in Social Media Infrastructure in Higher Education. In Pro- The ERCIS Research Group for Communica- and political actors arise with respect to In this interdisciplinary research project ceedings of the 35th International Confer- tion and Collaboration Management at the Further, we proudly presented the interme- comprehension of this communication and started in May 2012 and funded by the ence on Information Systems (ICIS), Auck- key facts University of Münster, headed by Prof. Dr. diate results of our BMBF project “Analysis participation in it. Federal Ministry of Education and Research land, New Zealand. Stefan Stieglitz, investigates organisation- of Discourses in Social Media”, funded by (BMBF), four German universities cooperate institution al, social, and economic impacts of those the Federal Ministry of Education and Re- Enterprise Social Networking to investigate and develop new methods Bruns, A., & Stieglitz, S. (2014). Twitter Data: - Founded in April 2010 massive changes of the organisational en- search, at the computer science fair CEBIT Communication in social networks is based for social media analytics and eHumanities. What Do They Represent? it — Information - 3 researchers vironment. The research group, consisting in Hannover. on voluntariness and openness. However, To this end, we track content on Facebook, Technology, 56(5), 240–245. - Joint projects with international of three research assistants and six stu- the introduction and operation of social soft- Twitter, and blogs and analyse it on a large researchers (University of Sydney dent assistants, experienced a very busy As a joint project with the research group of ware can also be understood as a project, scale. Stefan Stieglitz as a researcher of in- and Queensland University of and exciting year in 2014. Prof. Klein, we developed a training concept which requires transformation and manage- formation systems coordinates the overall Technology) and industry partners for enterprise social networks for consultants ment activities. Empirical studies are needed project (www.social-media-analytics.org/). First of all, we are very happy to report at GAD. The GAD eG is an IT service pro- to investigate the contradictory contexts of research topics that our current project “Issue Dynamics vider for financial service companies (mostly voluntariness and organisational hierarchies. - Enterprise social networking of Public Online Communication” will be banks). - Social media monitoring funded by the German Research Associa- Blended Learning and analytics tion (DFG) for two more years. This will al- In 2014, the research group published The establishment of social media, mobile - Collaboration in virtual worlds low us to extend our research on network more than 17 research articles in journals devices, and other communication and col- - Blended learning dynamics and content analysis of current like Business and Information Systems En- laboration systems results in new potentials - Mobile enterprise topics on Twitter until 2017. gineering (BISE), Information Technology, for teachers, learners and educational insti- and the Business Process Management tutions. In this area, we examine the influ- Journal (BPMJ). Besides this, the research ence of new technologies on knowledge Presentation of BMBF Collaborative Project group presented research activities at transfer and collaborative learning. at CEBIT 2014 29 university of münster – > University of Münster www.wi.uni-muenster.de/department/groups/statistik information systems and statistics

current research projects of Eight Australia-Germany (Go8) Joint Re- mization”, gave a tutorial on Multimodal Op- The DFG funded cooperation project “Ad- search Cooperation Scheme with the School timization, and presented their recent work dressing Current Challenges in Evolutionary of Mathematical Science at Monash Univer- on stopping criteria. Multi-Objective Optimization: Indicator-based sity was submitted, dealing with “Problem- At the upcoming ECIS 2015 event in Mün- Selection, Convergence, and Applicability” based Algorithm Selection and Design for ster, group members will serve as track together with the Laboratório de Intelligência Multi-objective Optimization”. A DFG pro- chairs and associate editors in the decision e Robótica Aplicada at Rio de Janeiro Univer- posal entitled “Architectures for Evolution- support and Big Data tracks. sity, Brazil, started in January 2014. In March ary Multi-Objective Algorithms to Support a research visit of group members from Mün- User Expertise Integration” was submitted publications ster and partners from TU Dortmund took to investigate and advance the applicability D. Brockhoff, T. Wagner, H. Trautmann place. The project fosters trans-atlantic col- of current evolutionary algorithm architec- (2014). R2 Indicator Based Multiobjective laboration in indicator-based multi-objective tures. In the context of the upcoming ECIS Search. Evolutionary Computation Journal evolutionary optimisation. A research visit by 2015 event in Münster, the group started O. Mersmann, M. Preuss, H. Trautmann, B. about the institution and the identification of characteristics of the Brazilian partners is scheduled for the cooperation with the Quantitative Methods Bischl, C. Weihs (2014). Analyzing the BBOB contact details The Information Systems and Statistics optimisation problems, Algorithm Selection end of 2014. To deepen collaboration further, in Logistics group to address and solve ori- Results by Means of Benchmarking Con- group was founded in April 2013. Heike means the selection process for suitable a follow-up proposal has been submitted to enteering and cost-efficient transportation cepts. Evolutionary Computation Journal prof. dr. heike trautmann Trautmann is head of the group and member algorithmic approaches. Methodologically, the DAAD. problems in a multi-objective way. G. Rudolph, C. Grimme, O. Schütze, H. Traut- Information Systems and Statistics of the ERCIS directorate. The team contrib- identified problem properties are matched The DAAD funded two-year collaboration mann (2014). An Aspiration Set EMOA Based utes to the research areas of multi-objective to known algorithms’ solving characteristics project “Hybridization of Indicator-based Me- events on Averaged Hausdorff Distances. LION 8 University of Münster optimisation, evolutionary computation, al- in order to find the best performing ap- taheuristics with Modern Local Search Meth- Several recent works of the Information S. Wessing, M. Preuss, H. Trautmann Leonardo-Campus 3 gorithm evaluation and selection, and com- proaches for a given problem. Due to co- ods in Multiobjective Optimization” together Systems and Statistics group in energy sys- (2014). Stopping Criteria for Multimodal 48149 Münster, Germany puter games, as well as statistical quality operation with German and international re- with TU Dortmund University and CINVESTAV- tem optimisation and game AI have been Optimization. PPSN XIII p + 49 251 83-38200 management, data retrieval and clustering searchers, the group is strongly involved in IPN, Mexico, started in January 2014. This pro- presented at the Evo* conference in Gra- P. Kerschke, M. Preuss, C. Hernández, O. www.wi.uni-muenster.de/ techniques in several international collabo- this area. For practical applicability of evo- ject realises international expertise exchange nada (April 23–25, 2014). Schütze, J. Sun, C. Grimme, G. Rudolph, B. department/groups/statistik rations. Additionally, the group offers many lutionary multi-objective techniques, the us- between German and Mexican researchers The EVOLVE 2014 conference in Bei- Bischl, H. Trautmann (2014). Cell Mapping [email protected] courses in bachelor’s and master’s degree ability of algorithmic approaches and inclu- in the context of hybrid evolutionary multi- jing, China (July 1–4, 2014) was strongly Techniques for Exploratory Landscape Anal- programmes with mathematical, statistical, sion of additional knowledge (e.g. specific objective optimisation. A special focus lies in influenced by the group. Along with the ysis. EVOLVE and algorithmic foci. expert knowledge on real world problems) integrating local search into state-of-the-art co-organisation of the track on “Evolution- G. Rudolph, O. Schütze, C. Grimme, H. key facts is a major challenge. Therefore, the group meta-heuristics. The research stay of the Ger- ary Multi-Objective Optimisation”, several Trautmann (2014). A Multiobjective Evolu- research topics develops and evaluates new algorithm ar- man team in July successfully fostered the research results were presented and pub- tionary Algorithm Guided by Averaged Haus- institution Multi-objective Optimisation deals with the chitectures and hybridisation principles collaboration and the Mexican team visited lished at the conference. dorff Distance to Aspiration Sets. EVOLVE - Founded in April 2013 simultaneous optimisation of (at least par- with a user-centric perspective. WWU Münster in November to work on the The group also took part in the Multi. J. Quadflieg, M. Preuss, G. Rudolph (2014). - 5 researchers tially) contradictory objectives. We usually Computational Intelligence methods are ongoing projects.The COSEAL (Configuration Player2 conference that was held on August Driving as a human: a track learning based focus on the a posteriori case, where an also well suited to Computer Game AI prob- and Selection of Algorithms) research group 14–15, 2014 in Münster, and attracted many adaptable architecture for a car racing con- research topics optimisation technique offers a set of Pare- lems because they can deal well with par- (http://code.google.com/p/coseal/) is an in- researchers from different disciplines, all in- troller. Genetic Programming and Evolvable - Multi-objective Optimisation to-optimal solutions from which a decision tial information, uncertainties, and real-time ternational consortium of researchers from terested in current developments in games Machines - Evolutionary computation maker can pick a subset afterwards. As most conditions. We are currently mainly dealing Canada, Ireland, Denmark and Germany that and their impact on the society. P. Burelli, M. Preuss (2014). Automatic - Algorithm benchmarking multi-objective problems cannot be solved with two hot topics in Game AI, namely addresses current challenges in Algorithm From August 26–29, the group co-organ- Virtual Cinematography: a Dynamic Multi- - Algorithm selection exactly, we apply optimisation techniques non-player character control (in the widest Selection, Algorithm Configuration and Ma- ised the IEEE Computational Intelligence and Objective Optimisation Perspective. EvoAp- - Computer games: Gamification from Evolutionary Computation. sense, up to developing car racing control- chine Learning. Specifically, international co- Games conference 2014 in Dortmund, which plications and serious games In the context of Algorithm Benchmarking lers or improving team dynamics), and pro- operation has been intensified with Prof. Dr. attracted around 100 participants from more M. Preuss, P. Voll, A. Bardow, G. Rudolph - Hybridisation of algorithms activities, the group evaluates the perfor- cedural content generation, with a focus on Holger Hoos from the University of British than 20 countries. The event was supported (2014). Looking for Alternatives: Optimiza- - Statistical quality management mance of different evolutionary and nature- real-time strategy games. Additionally, we Columbia (Vancouver, Canada) who addition- by ERCIS and the alumni of the computer tion of Energy Supply Systems without Su- - Model selection inspired techniques and contributes to al- also take “non-leisure” games into account ally spent a few months as a guest research- science faculty of TU Dortmund. perstructure. EvoApplications - Clustering gorithm development and enhancement. and employ current Game AI techniques for er at WWU Münster. The group also participated in the ERCIS M. Preuss, A. Liapis, J. Togelius (2014). For multi-objective evolutionary techniques, Gamification and Serious Games. Members of the COSEAL group, including PhD Colloquium (September 8–10, 2014) Searching for Good and Diverse Game Lev- outlook the development of quality indicators is a Furthermore, we are interested in statisti- the group from Münster, created an online and the 5th Annual ERCIS Workshop (Sep- els. Computational Intelligence and Games Prof. Trautmann is co-chair of the major research topic. Measures for approxi- cal quality control. In this context, a project platform for benchmarking algorithm selec- tember 12–14, 2014). T. Liboschik, P. Kerschke, K. Fokianos, R. Decision Support track of the ECIS mation quality with respect to the precision seminar in collaboration with a print media tion problems and models. On September At the Parallel Problem Solving from Na- Fried (2014). Modelling interventions in IN- 2015 conference held in Münster. and spread of solution sets are investigated company was organised in the 2014–2015 29 and 30, the 2nd COSEAL workshop was ture (PPSN) conference in Ljubljana (Septem- GARCH processes. International Journal of and integrated into new algorithmic ap- winter term. held at the University of Freiburg. An ap- ber 13–17, 2014), the group co-organised a Computer Mathematics proaches. Directly related to benchmarking plication within the DAAD funded Group workshop on “Advances in Multimodal Opti- 31 university of münster – chair of > University of Münster https://www.wi.uni-muenster.de/department/groups/dbis computer science – dbis group

and novel Big Data technologies through quality with regard to a given subject area. N. Pflanzl, K. Bergener, A. Stein, G. Vossen:In - Hadoop 2.0, which includes the distribut- Furthermore, “in your pocket” refers to the formation Systems Freshmen Teaching – Case ed storage engine HDFS and MapReduce. fact that parts of the information gathered Experience From Day One; Becker, J., Back- The Lab features two sample uses cases in this way are made available offline on a haus, K., Hellingrath, B., Hoeren, T., Klein, as demonstrators that are tailored for the portable device, in order to allow users to S., Kuchen, H., Müller-Funk, U., & Vossen, G. resource situation in SMEs, where existing access the information even when mobile (Eds.), ERCIS Working Papers: Vol. 21. Mün- analytics are not abolished but enhanced internet connections are not available or ster, 2014 with Big Data technology. prohibitively expensive. N. Pflanzl, G. Vossen: Challenges of Social Gamification of Business Process Modelling executive education Business Process Management; Proc. 47th Business Process Modelling is an activity On 27th January 2015 a new executive pro- Hawaii International Conference on System during which a modeller creates a graphic gramme will start entitled Postgraduate Cer- Sciences (HICSS) 2014, Waikoloa, Big Is- representation of the business processes of tificate in Management – Emergent Business land, Hawaii, 3868-3877 about the institution agency Cert-IT and serves on several edito- an organisation. As part of its research port- Technologies. This programme has been de- contact details Databases and database systems have al- rial boards and programme committees. folio, the DBIS Group is working together veloped and will be taught jointly by WWU F. Stahl., A. Godde, B. Hagedorn, B. Köp- ways been at the heart of information sys- with Horus software GmbH from Ettlingen Weiterbildung and the University of Waikato cke, M. Rehmber, G. Vossen: Implementing prof. dr. gottfried vossen tems. While their visibility has been decreas- research topics to analyse the potentials of Gamification Management School in Hamilton, New Zea- the WiPo Architecture; M. Hepp, Y. Hoffner Chair of Computer Science ing in recent decades, their importance as Research topics currently studied by the within this context. The relatively novel land. It is intended to help middle to up- (Eds.): Proc. 15th International Conference a core infrastructure underlying modern IT DBIS Group include challenges involving term Gamification describes the use of per management get up-to-date with the on Electronic Commerce and Web Tech- University of Münster systems, including those on the Web and data and processes, data warehousing, game elements within non-game contexts technology and technological advancements nologies (EC-Web) 2014, Munich, Germany, Leonardo-Campus 3 in the cloud, has always been growing. (social) business process management, Big to enable the design of better products and that are happening today and to keep up Springer LNBIP Vol. 188, 2014, 1-12 48149 Münster, Germany This is due to the fact that database sys- Data processing and handling, data market- services and to increase customer engage- with them in future IT decision making. p + 49 251 83-38150 tems offer functionality, such as high-level places, data pricing, information provision- ment. The goal of this research endeavour F. Stahl, A. Löser, G. Vossen: Preismodelle https://www.wi.uni-muenster.de/ querying or transactional contracts, that ing and specific modern applications involv- is the conceptualisation, implementation, publications für Datenmarktplätze; Informatik-Spektrum department/groups/dbis is central to many applications, and that ing social media. Our approach is based on and evaluation of a Gamification module St. Dillon, K. Rastrick, F. Stahl, G. Vossen: 37, 2014 (DOI 10.1007/s00287-013-0751-7) [email protected] they have adapted to the growing require- the conviction that (business) processes for the Horus Business Modeler, a process Cases for the Web in the Pocket (WiPo): Sur- [email protected] ments regarding availability, scalability, and process models are elementary tools modelling software developed and market- viving Offline with Online Data; to appear in F. Stahl, F. Schomm, G. Vossen: The Data and data modelling. The DBIS Group in the for perceiving and analysing applications. ed by Horus software GmbH. Expected ben- International Journal of Information Technol- Marketplace Survey Revisited; Proc. 11th In- Department of Information Systems at the In order to execute a process, however, ap- efits are an increased motivation of process ogy and Web Engineering, 9(3), 2014. ternational Baltic Conference on Databases key facts University of Münster, is a member of the propriate means for managing the data that stakeholders to participate in modelling, a and Information Systems (Baltic DB&IS) European Research Centre for Information arises are needed. This data typically comes higher quality of process models through St. Dillon, G. Vossen: SaaS Cloud Computing 2014, Tallinn, Estonia, 135-146 research topics Systems (ERCIS) and as such studies chal- in high quantities, high frequency, and high timely and suitable feedback, and process in Small and Medium Enterprises: A Compar- - (Social) Business process lenges regarding the adoption, application, variety, and hence requires suitable tools modelling “learning-by-doing.” ison Between Germany and New Zealand; to F. Stahl, G. Vossen: Sicherung der Privatheit management and gamification exploitation, and usage of databases, data for its processing. This is where we derive appear in International Journal of Informa- in einer experimentellen Bankfiliale bei Fa- - Big Data processing and handling warehouses, and other data management our research topics from. WiPo tion Technology, Communications and Con- cebook; DOAG Business News, Ausgabe - Data marketplaces and systems in business-oriented domains. Web in Your Pocket (WiPo) is a research pro- vergence 2014 Sommer 2014 data pricing current research projects ject conducted by the DBIS group in close - Data warehousing, ETL processes, Dr. Gottfried Vossen, Professor of Computer Big Data Lab cooperation with an ERCIS partner, Depart- T. Haselmann, G. Vossen: EVACS: Economic G. Vossen: Big Data as the New Enabler in data profiling Science and head of the group, is a Fellow The DBIS Group’s Big Data Lab is an en- ment of Management Systems in Hamilton, Value Assessment of Cloud Sourcing by Business and other Intelligence; Vietnam - Information provisioning of the German Computer Science Society vironment for familiarising small and me- New Zealand. WiPo is based on the obser- Small and Medium-sized Enterprises; EMISA Journal of Computer Science 1 (1) 2014, (Web in Your Pocket) (GI), Honorary Professor at the University of dium enterprises (SMEs) in particular with vation that even though the Web offers a Forum 1/2014, 18-31 1-12; DOI 10.1007/s40595-013-0001-6 - Modern applications involving Waikato Management School in Hamilton, concepts related to Big Data. While large plethora of data and information, highly social media New Zealand, and the European Editor-in- organisations lead the use and adoption specialised or complex search queries – J. Lechtenbörger, G. Vossen: NoSQL, NewSQL, G. Vossen: Big Data: Der neue Katalysator Chief of Information Systems, an Interna- of Big Data technologies, SMEs are still such as queries regarding rare illnesses or MapReduce und Hadoop; in: P. Chamoni, P. für Business und andere Intelligenz; in T. events tional Journal. He is also Associate Editor of hesitant to follow. Built with modern soft- a comprehensive holiday-itinerary – cannot Gluchowski (Eds.): Analytische Informations- Schwarz (Eds.): Leitfaden Marketing Auto- - ERCIS Launch Pad, annually in the International Journal on Semantic Web ware on top of commodity hardware, the currently be answered by common search systeme: Business Intelligence-Technologien mation; marketing-BÖRSE, Waghäusel, 2014 fall, in 2014 on 26th November and Information Systems and university Lab is designed as a playing field that can engines in a satisfying way. The WiPo ap- und -Anwendungen, 5. Auflage, Springer-Ver- - Postgraduate Certificate in contact person for the German Computer be used as an entry point to convenient- proach differs from traditional search en- lag, Berlin 2015 dissertations/habilitations Management – Emergent Business Science Society, as well as speaker of the ly try out Big Data technologies. The Lab gines by exploiting comprehensive (pre-) Christian Forster: Webanwendungsentwick- Technologies starting 27th January local GI chapter. Furthermore, he is deputy architecture facilitates an exploitation of processing of Web data, most importantly lung mit XML-Techniken, Universität Mün- 2015 chairman of the steering committee of the traditional technologies through data ware- including curation, i.e., the partially man- ster, urn:nbn:de:hbz:6-22369579745, 2014 German information technology certification housing with Pentaho BI Servers for OLAP ual supervision of data sources and data 33 kedge business school – > Kedge Business School – Department of Operations Management and Information Systems www.kedgebs.com department of operations management and information systems publications Bourdon, I., Kimble, C., Tessier, N. (2014, Forth- coming). “An Alternative Approach to Under- standing Knowledge Sharing in Online Com- munities”, Journal of Business Strategy.

Kimble, C., Bourdon, I. (2013). “The Link among Information Technology, Business Models, and Strategic Breakthroughs: Ex- amples from Amazon, Dell, and eBay”, Glob- al Business and Organizational Excellence, Vol. 33, N°1, p. 58–68.

Kimble, C. (2014). “Electronic Health Records: contact details Cure-All or Chronic Condition?”, Global Busi- ness and Organizational Excellence, Vol. 33, OIHAB ALLAL-CHÉRIF N°4, p. 63–74. Head of Department of Operations Management and Journal: Global Business and Milolidakis, G., Akoumianakis, D., Kimble, Information Systems about the institution Organizational Excellence C., Karadimitriou, N. (2014). “An Excavation- Kedge Business School Global Business and Organizational Ex- Based Model for Business Intelligence in Kedge Business School Kedge Business School offers a large port- cellence is published six times a year by Social Media”, in J. Wang (Ed.), Encyclope- 680 Cours de la Libération folio of degree programmes ranging from Wiley in collaboration with Kedge Business dia of Business Analytics and Optimization, 33400 Talence, France bachelor’s and master’s degrees to MBAs research topics ject to provide remote consultations – “tele- School. GBOE publishes original applied re- p. 897–908, Hershey: IGI Global. p + 33 5568 44200 and Executive Education. Research per- The areas of research pursued by the team consultations” – for this type of patient. search and case studies that provide prac- www.kedgebs.com formed by its faculty is highly regarded, and members are wide-ranging: developing busi- tical guidance on operational issues for Podinovski V. V., Ismail I., Bouzdine-Cha- [email protected] covers such areas as global responsibility, ness models of electronic marketplaces and Five “intraoral” cameras have been acquired global organisations. Articles should stress meeva T., Zhang W. (2014). “Combining the supply chain management, wines and spir- measurements of electronic service quality, that use fluorescent light to highlight vari- the practical/applied value of the work rath- assumptions of variable and constant re- its management, arts and culture manage- systemic analysis of organisational design ous problems with oral health. The cameras er than the contribution it makes to theory. turns to scale in the efficiency evaluation key facts ment and innovation in SMEs. International and the performance of inventory control are small and easy to transport. They are In general, the theoretical content of the of secondary schools”, European Journal of students can also take a semester abroad systems, formal modelling of the various operated by specially trained nurses and article should be used to provide context Operational Research, Vol. 239, N°2, Dec. institution in one of its 280 partner universities. organisational learning mechanisms and can be connected to a laptop computer in for the subject rather than being the princi- 2014, p. 504–513, http://dx.doi.org/10.1016/j. - Founded in 1874 causal mapping applications in managerial the patient’s home. The images from the pal focus of the article. Articles should not ejor.2014.05.016. - One of the oldest “Grandes Kedge Business School holds three accredi- decision-making. camera are sent via a secure link to a serv- exceed 7,500 words. Écoles in France tations – from EQUIS, AACSB and AMBA – er that allows a dentist to view the images Wang, H., Kimble, C. (2014). Business model - 20 programmes and has been ranked by the Financial Times current research projects some time later. The dentist can take snap- The full contents of issue 33(2) are innovation in Chinese auto aftersales mar- - 160 permanent professors since 2008. Kedge Business School is com- shots and videos and decide whether the freely available for inspection here: ket. Paper presented at the 22nd GERPISA In- - EQUIS, AMBA and AACSB accredited mitted to excellence, social responsibility patient requires further treatment and what http://onlinelibrary.wiley.com/doi/10.1002/ ternational Colloquium: Old and new spaces and diversity. Therefore, it has decided to sort of intervention might be required. joe.v33.2/issuetoc of the automotive industry: towards a new research topics offer financial support to talented interna- balance? Kyoto, Japan, June, 2014. - IS in operations management tional students. Initially, the project is running at 16 sites in Detailed author guidelines are available - Purchasing and IS the Languedoc-Roussillon region and 800 here: http://onlinelibrary.wiley.com/journal/ dissertations/habilitations - e-distribution, e-commerce, The Department of Operations Manage- The e-DENT Project patients (100 prisoners, 100 frail people 10.1002/(ISSN)1932-2062/homepage/ On June 23rd, 2014, Dr. Tatiana Bouzdine- e-business ment and Information Systems is valued Many people are unable to have a regular and 600 elderly people) are involved. I am ForAuthors.html Chameeva, a Senior Professor of Informa- - Supply chain and OM decision for its competency in purchasing, logistics, consultation with a dentist. These include part of a team based at the University of tion and Decision Science, defended her making and decision analysis and supply chain and information systems some of the most vulnerable populations, Montpellier II that will provide: (a) an as- Articles should be submitted directly to second habilitation thesis (HDR) in the field - Organisational learning, management. The team members are high- such as prisoners, the frail, the elderly sessment of the economic benefits of tele- Chris Kimble: [email protected] of management sciences at the University of knowledge management and ly recognised for expertise in the area of and the disabled. Yet despite an increased dentistry, specifically the business model Bordeaux. In this thesis she presented and competences Information and Decision Science, in the awareness of the importance of oral health, used for tele-dentistry, and (b) an evalua- compared the different decision tools, in - Electronic marketplaces research fields of Knowledge Management tele-medicine is rarely used in dentistry. To tion of the acceptability of the technology particular the mapping methods, employed - Serious games and Organizational Learning. address this problem, the University Hospi- and of the concept of tele-consultations by in operations management, in marketing tal of Montpellier launched the e-DENT pro- dentists, nurses and patients. and in making strategic decisions. 35 queensland university of technology – > Queensland University of Technology – Science and Engineering Faculty – Information Systems School www.qut.edu.au/informationsystems science and engineering faculty – information systems school The Information Systems School engages tures’ Support of Business Process Manage- via industry-funded Chairs with selected in- ment. Information & Management, Vol. 51, dustry partners. As Chair of Airport Innova- No. 1, pp. 43–56. tion, Associate Professor Alexander Dreiling focusses on the design of a digital strategy Tate, Mary, Sedera, Darshana, McLean, and new revenue models uncovered via Ephraim, & Burton-Jones, Andrew (2014) design-led innovation approaches. As Chair Information systems success research: the of Retail Innovation, Professor Jan Recker “20-year update?” panel report from PACIS about the institution leads a team in developing new ways of 2011. Communications of the Association for QUT is one of Australia’s premier institu- identifying innovation potential in retail. A Information Systems, 34, pp. 1235–1246. tions for Information Systems (IS), as evi- main impact of this initiative in 2014 has denced by its number of under-graduate, been a multi-million dollar savings for Wool- H. Leopold, J. Mendling, H.A. Reijers, M. La post-graduate and PhD students, the inter- worths based on massively improved fore- Rosa. Simplifying Process Model Abstraction: national standing of its researchers and the casting algorithms for promotional stocks. Techniques for Generating Process model contact details quality, intensity and impact of its industry At the end of 2014, the School finalised a Names. Information Systems, Vol. 39, 2014. partnerships. Research informs and inspires third Chair, the PwC Chair in Digital Econo- prof. dr. michael rosemann teaching, making our courses innovative research disciplines Information Ecology investigates under- my, with co-investments from Brisbane Mar- Z. Meng and G. Gable: Towards Reconstruct- Head of School and our students well prepared for a future Research within the School is decomposed standing, modelling, enhancing and ena- keting and Queensland State Government. ing Contribution for Broader Audience: Where of increasingly challenging information en- into three Disciplines: bling contextual connections between in- is the Impact of Social Simulation Research Queensland University vironments. - Business Process Management formation, people and their environment. It Further industry-funded projects are related in the Information Systems Discipline? Pro- of Technology - Service Sciences aims to improve how people and enterpris- to the deployment of cross-organisational ceedings of the International Conference on Science and Engineering Faculty The Information Systems School is one of - Information Ecology es share, comprehend, and effectively use process mining in the insurance sector (part- Information Systems, Auckland (2014). 2 George Street six schools in the Science and Engineer- and interact with structured and unstruc- ner: Queensland Government), studying the Brisbane QLD 4000 ing Faculty at QUT. With more than 10,000 The Business Process Management (BPM) tured information. Binding these investiga- upcoming changes in personal mobility and In addition to these publications, QUT Australia students including 1,000 PhD students and Discipline is one of the most influential in tions are the contextual connections from its implications (Suncorp) and the potential members also made substantial contribu- more than 650 researchers working to- the world, and its research is widely quot- which meaning is developed from informa- of C2C-relationship management in the fi- tions as keynote speakers at global and p + 61 7 3138 9473 wards new discoveries, the faculty is QUT’s ed and adopted by organisations. Research tion, whether mediated through systems or nance sector (Bank of Queensland). regional events, including the Gartner BPM www.qut.edu.au/informationsystems realisation of the goal to be a leader in the members have authored and edited lead- interactions with other people, individually Summit (Sydney, Marcello la Rosa), the [email protected] development of courses and research in ing BPM textbooks and developed core ar- or in groups. publications Russian BPM Conference (Moscow, Michael twitter: QUTInfoSystems the fields of science, technology, engineer- tifacts including the open source process 2014 has been another very successful year Rosemann), the Fraunhofer R&D Confer- ing and mathematics (STEM). modelling repository APROMORE, the open In 2014, the IT courses at QUT underwent in terms of publications including a num- ence (Stuttgart, Michael Rosemann) and source workflow environment YAWL and a a redesign and now the School is involved ber of books, journal articles in Decision the US Library 2.014 Virtual Conference key facts QUT’s Information Systems School has a BPM maturity model that is now adopted in the following under-graduate and post- Support Systems, the European Journal of (Christine Bruce). vision to change the world by connecting globally. graduate courses: Information Systems, Information Systems, institution processes, information, services and peo- - Bachelor of Information Technology CAIS and Information and Management, Furthermore, QUT was the host of the 2nd - Founded in 1989 ple, and inspire future solutions in this field Services Science expertise is diverse and - Bachelor of Games and Interactive among others, and a range of conference Asia-Pacific Conference on Business Process - 46,000 students through excellent research, teaching and has a dedicated focus on the theoretical Entertainment papers, including seven accepted ICIS 2014 Management in July 2014. - Information Systems School: provision of services to the profession. foundations, applications, technologies and - Master of Information Technology papers. 29 researchers, 90 PhD students impacts of services across organisations, - Master of Business Process Management selected dissertations QUT is ranked higher than most universi- industries, ubiquitous computing environ- - Master of Information Science We published a number of books, including Ayed Saif Alwadein: A Model of Enterprise research topics ties in Australia and Europe for its research ments and the Web. Key research focuses ‘Information Experiences’ by Christine Bruce, Architecture Evolution. - Business process management productivity, as measured by publications in on empirical and business-related method- current research projects Helen Partridge, Kate Davis, Hilary Hughes - Services sciences the top eight Information Systems journals ologies, conceptualisation of services, ar- The Information Systems School is hosting and Ian Stoodley and ‘Design-led Innova- Raffaele Conforti: Managing Risk in Process- - Information ecology worldwide (2009–2013). Four of the last chitecture and provisioning of services, ser- several large research initiatives, including: tion’ by Cara Wrigley. Furthermore, we pub- aware Information Systems. eight winners of the best Australian PhD vice delivery platforms, public/private cloud - Airports of the Future lished the second edition of the Business thesis in Information Systems, including the infrastructure, and mobile and smart device - Risk-aware Business Process Process Management Handbook (co-editors Elham Sayyad Abdi: Web Professionals: How winner in 2014, came from QUT. Our solid service consumption. QUT aims to develop Management Jan vom Brocke and Michael Rosemann). Do They Experience Information Literacy? reputation has led to the university success- new models and capabilities for service in- - Cost-aware Business Process fully hosting the most significant regional novation in complex business eco-systems Management Selected journal papers Bevan Koopman: Semantic Search as Infer- IS conferences in this discipline (e.g., BPM, and connected communities. - Advanced Process Model Repositories Schmiedel, T., vom Brocke, J., Recker, J. ence: Applications in Health Informatics. ACIS, PACIS) and it has attracted some of - Connected Communities (2014): Development and Validation of an the world’s leading scholars to QUT. - Innovation Systems Instrument to Measure Organizational Cul- 37 copenhagen business school – > Copenhagen Business School – Department of Information Technology Management (ITM) www.cbs.dk/itm department of it management (itm)

and cross-disciplinary approaches with re- and students to use various sources of in- Thomas Hess: Changing Information Retriev- searchers, politicians, citizens, NGOs and formation generated in the classroom and al Behaviours: An Empirical Investigation of enterprises pursuing socially productive during homework in pedagogical decision- Users’ Cognitive Processes in the Choice of scenarios in the merging of our physical making. Such an information infrastructure Location-based Services. In: European Jour- world and the virtual world. will improve instruction, diagnosis, work- nal of Information Systems, Vol. 23, No. 5, flow, and productivity as well as enhancing 2014, p. 513–528 current research projects collaboration and communication among Cashless Society. The vision behind Cash- students, teachers, and other stakeholders, Mads Bødker; Gregory Gimpel; Jonas Hed- less Society is to make Denmark the first especially parents. Teachers in particular man: Time-out/Time-in: The Dynamics of cashless society in the world. Compared will be supported in their function as di- Everyday Experiential Computing Devices. with the rest of the world, the Danish based agnosticians who have to make decisions In: Information Systems Journal, Vol. 24, No. entirely unique, and the cashless society constantly and rapidly in a highly dynamic 2, 2014, p. 143–166 will only further strengthen Denmark’s in- and complex environment. To bring this about the institution traditional research areas for the disciplinary ternational competitiveness. The idea of a vision to life, we collaborate on the pro- Mari-Klara Stein; Sue Newell; Erica L. Wagner; contact details The Department of Information Technology development of its researchers. cashless society leads to a number of is- ject NEXT-TELL, an Integrating Project (IP) Robert D. Galliers: Felt Quality of Socioma- Management (ITM) is one of the largest ITM sues and challenges that will be explored in the ICT challenge of the 7th framework terial Relations: Introducing Emotions into dr. matthias trier departments in Europe. ITM is a multi-disci- The faculty and administrative staff of the and investigated. Some of the key research programme of the European Commission. Sociomaterial Theorizing. In: Information and associate professor plinary department that embraces theories department teach primarily within the follow- questions are: How does the digitisation NEXT-TELL’s main objective is to provide, Organization, Vol. 24, No. 3, 7.2014, p. 156–175 Department of IT Management and methods from the fields of information ing degree programmes: Bachelor of Busi- of money affect the use and experience of through research and development, com- systems, business administration, computer ness Administration and Information Sys- money? How does the digitisation of trans- putational and methodological support to Michel Avital: Constructing the Value of In- Copenhagen Business School science, organisation studies, political sci- tems, Bachelor of Information Management, actions influence the performance of and teachers and students. formation Systems Research. In: Communi- Howitzvej 60, 4th floor ence, economics, sociology, psychology and MSc in Business Administration and Informa- preference for different payment systems? cations of the Association for Information DK-2000 Frederiksberg communication theory. The mission statement tion Systems and MSc in IT (eBusiness). How can we design a digitised payment eco- 3gERP. The enterprise resource planning Systems (CAIS), Vol. 34, 2.2014, p. 817–822 Denmark of the department is: Co-creating knowledge system? The complexity in the challenges (ERP) software market is deeply fragment- with enduring consequences through the research topics requires us to apply multi-methodological ed. For small and medium sized enterpris- Annemette Leonhardt Kjærgaard; Tina p + 4815 2047 study of the interrelationships among people, The Department of IT Management con- approaches, including anthropological stud- es (SMEs) the number of vendors is around Blegind Jensen: Using Cognitive Mapping to www.cbs.dk/itm information and technology. ducts research within the following re- ies, field studies, experiments, and design 10,000 globally. With so many options mar- Represent and Share Users’ Interpretations [email protected] search areas related to information tech- science, in close collaboration with practice, ket leadership is difficult, standardisation of Technology. In: Communications of the The Association of Information Systems nology and information systems: Design, including the Danish Bankers Association, next to impossible and the achievement Association for Information Systems (CAIS), (AIS) is the core community of the depart- Implementation, Use and Exploitation and NETS, Dansk Bank, Cell Point Mobile, IBM, of economy of scale not easy. In this con- Vol. 34, No. 57, 2014, p. 1097–1114 key facts ment. The AIS community is inclusive and Information Management. and Innovation Lab. text, the 3gERP project aims to develop a open to all the current research areas of the standardised, yet highly configurable and Jannis Kallinikos; Aleksi Aaltonen; Attila institution department. With our journal contributions The research at ITM is organised around a Digital Piracy. There is almost no hard, inde- flexible, global ERP system for SMEs based Marton: The Ambivalent Ontology of Digital - 20 tenured faculty to the Senior Scholars’ Basket of Journals number of cross-disciplinary themes and pendent data on game piracy, across AAA- on fundamentally new software architec- Artifacts. In: MIS Quarterly, Vol. 37, No. 2, - 16 PhD candidates we are ranked number two in Europe. Other we cover a number of research areas, like levels to indie games, despite numerous ture. This would make implementation and 6.2013, p. 357–370 - Plus a number of assistants, communities are also relevant, e.g., human- mergers and acquisitions, social media, reports about massive piracy rates reported maintenance possible at a fraction of their lecturers, adjuncts, external computer interaction, e-government, or- cashless society, internet of things and for all types of games (as high as several current cost. Matthias Trier; Judith Molka-Danielsen: Sym- employees ganisation studies, learning sciences, and open Big Data. hundred percent). The Digital Game Piracy pathy or Strategy: Social Capital Drivers for software design and development. project works in collaboration with interna- publications Collaborative Contributions to the IS Com- research topics Themes are emergent, topical, interdiscipli- tional colleagues collecting extensive data Uri Gal; Tina Blegind Jensen; Kalle Lyytinen: munity. In: European Journal of Information - Information management We strive for a high level of collaboration nary and dynamic in nature. They emerge about bittorrent activities for hundreds of Identity Orientation, Social Exchange, and Systems, Vol. 22, No. 3, 5.2013, p. 317–335 - Social media management with representatives from industry and soci- from bottom-up activities where researchers games, correlating these with geographic, Information Technology Use in Interorgani- - Social media analytics ety (also called engaged scholarship) while find that they share a common excitement market and game variables to explore the zational Collaborations. In: Organization Sci- Xiao Xiao; Christopher B. Califf; Saonee Sarker; - IT in mergers and acquisitions also organising our research to accommo- about a new phenomenon, and encompass patterns of game piracy across national ence, Vol. 25, No. 5, 2014, p. 1372-1390 Suprateek Sarker: ICT Innovation in Emerging - IT strategy and organization date the fast-moving pace and radical in- several tenured faculty members who meet boundaries. This research will aid the gam- Economies: A Review of the Existing Litera- - Internet of Things novation that characterises the IS research regularly to discuss a common research ing industry by providing an understanding Till Winkler; Carol V. Brown: Horizontal Al- ture and a Framework for Future Research. In: - Open data, Big Data field. We achieve this by organising part of phenomenon over a longer period of time. of the dynamics of the market and enable it location of Decision Rights for On-Premise Journal of Information Technology, 2.7.2013. - Electronic communication our research around themes that address to cater to it more effectively. Applications and Software-as-a-Service. In: - Human-computer interaction societal or business challenges. The themes Example Research Theme: IoT. The group Journal of Management Information Sys- Karlheinz Kautz; Tina Blegind Jensen: Socio- - Systems development are topical, popular, interdisciplinary and ‘Internet of Things’ (IoT) has the objec- NEXT-TELL. Our vision of the 21st Centu- tems, Vol. 30, No. 3, 2014, p. 13–48 materiality at the Royal Court of IS: A Jester’s - E-Government dynamic in nature. In addition to the re- tive of creating an Internet of People and ry classroom is that of a technology- and Monologue. In: Information and Organiza- search themes, ITM still maintains the more Societies by creating multi-disciplinary data-rich environment that helps teachers Ioanna D. Constantiou; Christiane Lehrer; tion, Vol. 23, No. 1, 2013, p. 15–27 39 university of twente – centre for > University of Twente – Centre for Telematics and Information Technology www.utwente.nl/mb/iebis telematics and information technology

The goal of the SCS group is to develop awards Wieringa, R. (2014) Empirical research meth- methods and techniques for developing IT- Researchers of IEBIS and SCS have been ods for technology validation: Scaling up to based services that balance service levels succesful in winning several research grants practice. Journal of systems and software. with safety and security levels, and to de- funding new projects in the area of security velop methods and techniques that make and IT for sustainable logistics. Wijnhoven, F., Amrit, C., Dietz, P. (2014) Val- existing IT-based services more secure. ue-Based File Retention: File Attributes as Daniel Smits, external PhD candidate at File Value and Information Waste Indicators. Selected research projects include: The University of Twente, Department of ACM journal of data and information qual- Catelog – e-business architecture and ful- Industrial Engineering and Business Infor- ity, 4 (4) fillment. mation Systems, won the Best PhD Paper Award at ECIME 2014. Daniel co-authored Wijnhoven, F., Brinkhuis, M. (2014) Internet BME – A method to support business model the paper with his supervisor Jos van information triangulation: Design theory engineering. Hillegersberg. The paper discusses a way and prototype evaluation. Journal of the to integrate both hard and soft elements Association for Information Science and contact details Social media content analysis – Data-driv- into IT governance. Technology en service development. Integrating inter- prof. dr. jos van hillegersberg net and social media content reports with Chintan Amrit and Remco Bloemen were Folmer, E., van Sinderen, M., Oude Lutti- Centre for Telematics and internal log data for service development nominated for a best paper award at the ghuis, P. (2014) Enterprise interoperability: Information Technology decisions. ACM Working Conference on Mining Soft- information, services and processes for the ware Repositories for their paper with Ste- interoperable economy and society. Infor- University of Twente TREsPASS – Methods and tools to analyse fan Kuhlmann and Gonzalo Ordóñez–Matam- mation systems and e-business manage- Drienerlolaan 5, 7522 NB Enschede IEBIS Department and visualise information security risks in oros on Innovation diffusion in open source ment The Netherlands dynamic organisations, as well as possible software: preliminary analysis of dependen- about the institution - Healthcare Operation Improvement countermeasures. cy changes in the gentoo portage package dissertations p + 31 53 489 9111 At the university of Twente, 3,300 scien- (CHOIR) database. Tauseef Ali successfully defended his www.utwente.nl tists and professionals carry out ground- - Sustainable Supply Chain Innovation (SSI) Optimal Logistics and Patient Preferences doctoral thesis entitled “Biometric Score breaking research, bring about socially - Tele-monitoring & Coaching in Acute Care (ZonMW) – Goal: To form a publications Calibration for Forensic Face Recognition’’. IEBIS: http://www.utwente.nl/mb/iebis relevant innovation, and provide inspiring - Service Science scientific foundation for how to reach an Amrit, C., Daneva, M., Damian, D. (2014) Rudolf Haraksim successfully defended Head of Department: teaching for more than 9,000 students. The optimal process design for the Integrated Human factors in software development: his doctoral thesis entitled “Validation of Prof. Dr. Jos van Hillegersberg University of Twente has also generated Various departments are joining efforts in Emergency Post (IEP), in which the patient On its underlying theories and the value Likelihood Ratio Methods used for Forensic [email protected] more than 700 successful spin-off compa- these centres to address research chal- is provided with the right care by the right of learning from related disciplines. A guest Evidence Evaluation: Application in Forensic nies, including well known e-businesses lenges in an interdisciplinary way. More in- caregiver, with optimal use of resources and editorial introduction to the special issue. Fingerprints’’. SCS: http://scs.ewi.utwente.nl such as Booking.com and Takeaway.com. formation on the centres can be found via without unnecessary delays, while taking Information and Software Technology, 56 Arjan Jeckmans successfully defended his Head of Department: The university’s business park, Kennispark www.ctit.nl. patient preferences into account. (12). pp. 1537–1542. doctoral thesis entitled “Cryptographically-en- Prof. Dr. Roel Wieringa Twente, encourages and assists entrepre- hanced Privacy for Recommender Systems’’. neurs to start new companies. current research projects SBIC – Shared Business Intelligence Cell – Mes, M., Iacob, M.-E., van Hillegersberg, J. Zornitza Bakalova succesfully defended CTIT: www.ctit.nl CTIT is active in dozens of research projects This project aims at designing and validat- (2014) A distributed barge planning game. her thesis ‘’Towards Understanding the Val- Scientific Director: The UT has ICT and Information Systems financed at the national and European lev- ing a joint supply network control tower In: Frontiers in gaming simulation: 44th In- ue-Creation in Agile Projects’’. Prof. Dr. Jacco van der Pol Research among its focus areas. The Center els and directly by industry. Departments that is aimed at coordinating maintenance ternational Simulation and Gaming Associa- Dina Hadžiosmanović successfully defend- for Telematics and ICT (CTIT) is the largest directly related to ERCIS research themes activities for the Dutch army. By sharing tion Conference, ISAGA 2013 and 17th IFIP ed her doctoral thesis entitled “The Process ICT research institute in the Netherlands are the IEBIS (Industrial Engineering and information between the Military and their WG 5.7 Workshop on Experimental Inter- Matters: Cyber Security in Industrial Control key facts and among the largest in Europe. Business Information Systems) group and suppliers and using analytics, various opti- active Learning in Industrial Management, Systems”. the SCS (Services, Cybersecurity and Safe- masations in the business network should Stockholm, Sweden, June 24–28, 2013. Re- Indu I. Kaveti succesfully defended her institution research topics ty) research group. They have several cur- be achieved. vised Selected Lecture notes in computer thesis “Organizing the un-organized? Evi- - Centre for Telematics and IT The research of CTIT is organised in centres: rent research projects: science (8264). Springer, Cham, 214–221. dence from Indian Diamand Industry.” - One of the largest academic ICT - Dependable Systems & Networks (C.DSN) SynchromodalIT – this project aims at de- Robin Effing will defend his thesis titled: research institutes in Europe - Cyber Security and Public Safety The IEBIS group is concerned with study- signing advanced algorithms and business- Spil, T., Klein, R. (2014) Personal health re- The social media participation framework: - 375 researchers / 239 fte - Interactive Service Robotics ing novel ways of managing business pro- IT architectures to facilitate dynamic plan- cords success; Why Google Health failed and Studying the effects of social media on non- - Budget: 29 million Euro - Green ICT cesses and supply chains using innovative ing of logistics across various modalities. what does that mean for Microsoft Health profit communities - Array Technology (CAT) techniques such as simulation, (social) Vault? In: Forty-seventh HICCS, Waikoloa, Ha- - Wireless & Sensor Systems (WISE) data mining, multi-agent coordination and waii, 6–9 January 2014, (pp. 2818–2827). gamification. 41 university of gdansk – department > University of Gdansk – Department of Business Informatics kie.wzr.pl of business informatics

research topics publications Research and competencies cover the fol- Wrycza, S. (ed.) 2014. Proceedings of 7th lowing themes: SIGSAND/PLAIS EuroSymposium 2014, In- - Big Data formation Systems: Education, Applications, - Business informatics Research, Series: Lecture Notes in Business - Business processes modeling Information Processing 193, Springer, Berlin - Computer networks - Computer programming Wrycza, S., Kuciapski, M. 2014. “Model of - Databases Faculty E-Learning Acceptance”, Prashant P. - E-Business (ed.) Conference Proceedings of 15th Annu- - E-Learning al Global Information Technology Manage- - Enterprise modelling ment Association (GITMA), Philadelphia, - ERP, CRM, SCM, WFM, BI systems ISSN 1557-6574, pp 2–11 - Information systems development contact details - IS adoption and diffusion Maślankowski, J. 2014. “Data Quality Issues - IS strategy and ethics Concerning Statistical Data Gathering Sup- prof. dr hab. stanislaw wrycza - UML and SysML ported by Big Data Technology”, Communi- cations in Computer and Information Sci- University of Gdansk current research projects ence Vol 424, Springer, Berlin 81-864 Sopot, Piaskowa 9 - Accomplishment and development of the Poland specialisation of Master’s Studies at the Wrycza, S., Maślankowski, J. (eds.) 2014. p + 48 58 523 1400 Faculty of Management of the University “Proceedings of the SIGSAND/PLAIS Euro- www.wrycza.wzr.pl of Gdansk – Informatic Applications in Symposium 2014, Volume 2, IS Develop- [email protected] Business (AiB). ment, IS Education, ERP/CRM Systems, IT skype: swrycza about the institution Digital Economy. In 1995 the Department The Department is involved in the following and Globalization”, Management and Fi- With almost 33,000 students, eleven facul- founded NTIE – Naukowe Towarzystwo In- international and research initiatives: - University of Tomorrow Project: Interna- nance Journal, Gdansk key facts ties and about 1,700 academic staff mem- formatyki Ekonomicznej (Polish Society tionalisation of education at the Univer- bers, the University of Gdansk is the largest for Business Informatics Research), and in - Polish Chapter of the sity of Gdansk by co-operation with the Wrycza, S., Maślankowski, J., Marcinkowski, about the person institution of a higher education in Poland. 2006 PLAIS – the Polish Chapter of the As- Association for Information University Houston-Downtown (USA): The B. 2014. “Applications of Implementation - Head of Department of Business It offers the opportunity to study in almost sociation for Information Systems. The De- Systems – PLAIS determinants of the acceptance and adop- Diagrams in System Infrastructure Mod- Informatics at the University of thirty different fields with over a hundred partment has been a member of European tion of up-to-date academic e-learning. eling” Gdansk specialisations. Research Center for Information Systems - Senior Editor of Information Systems (ERCIS) from its beginning. - IT World Project conducted by Prof. Maślankowski, J. 2014. “Big Data in Theo- Management Journal (IF=0.35) The Department of Business Informatics (BI) - The Annual AIS SIGSAND/PLAIS Prashant Palvia from the University of retical Business Informatics Studies” - Editorial Review Board of Journal of of the University of Gdansk is involved in The Department of Business Informatics of EuroSymposium on Systems Analysis North Carolina, USA, with the planned par- Database Management (IF=2.121) research and teaching in the field of Busi- the University of Gdansk has cooperated and Design ticipation of MIS research groups from 40 Kuciapski, M. 2014. “Methodology for elab- - Advisory Board of Information ness Informatics at the bachelor, master and with academic centres of the Baltic Sea Re- countries including Brazil, China, Estonia, oration and implementation of effective Systems Journal (IF=1.381) doctoral levels, according to Bologna pro- gion in the following transbaltic initiatives: - The Annual International Finland, Germany, Ghana, India, Israel, Ita- educational simulations systems – towards - Editorial Board of Information cess standards. The Department is the main Conference on Perspec- ly, Malaysia, Pakistan South Africa, Taiwan, the priority view” Systems and e-Business contributor to the E-learning Educational - BSVC – Baltic Sea Virtual Campus, a con- tives in Business Informat- Turkey, USA and Poland. They have been Management (IF=0.605) Platform of the University of Gdansk. sortium developing and implementing e- ics Research – BIR selected according to an ERCIS principle Gawin, B., Marcinkowski, B. 2014. “Enterprise - President of PLAIS learning courses. – one research team for a given country – Processes Simulation: Prerequisites, Data Ac- - General Chair of SIGSAND/PLAIS Moreover, it coordinates the Pomeranian - NTIE (Naukowe Towarzyst- enabling the Multi-Kulti approach. quisition Methods and Tool Support” EuroSymposium Regional CISCO Academy, conducting nu- - BIR – Annual International Conference on wo Informatyki Ekonomic- - Steering Committee of BIR merous courses in educating computer Perspectives in Business Informatics Re- znej) – the Polish Society events Buchnowska, D. 2014. “Social CRM for Cus- - Honourable Ambassador of Polish network administrators with international search. for Business Informatics The 7th SIGSAND/PLAIS EuroSymposium 2014, tomer Knowledge Management” Congresses certificates. The master’s theses and doc- Research Gdansk, Poland toral dissertations promoted by BI staff - MINE – Doctoral Consortium on Method- Kralewski, D., Woźniak, M. 2014. “The impact institution have been distinguished in the Internation- ologies for Interactive Networked Enter- of IT Culture on IT alignment” - Founded in 1967 al Business Informatics Challenge, organ- prises, financed by the Nordforsk Council - 12 faculty and 8 PhD students ised by Dublin University. The Department of Ministers (2005–2009). Jatkiewicz, P. 2014. “Authorisation conditions conducted the Observatory of Pomeranian in IT systems” 43 kaunas university of technology – > Kaunas University of Technology – Department of Information Systems isd.ktu.lt department of information systems

customisable, drag-and-drop transforma- publications tions have been demonstrated to work in K. Kapocius, T. Skersys, R. Butleris (2014): CASE tools that support various model- The Need for Business Vocabularies in BPM ling standards via UML profiles. or ISD Related Activities: Survey Based Study // 2014 IEEE International Conference - Syntactic and Semantic Analysis and Search on Computer and Information Technology, System for the Lithuanian Internet, Corpus IEEE, pp. 622–629. and Public Sector Applications in Lithu- anian Language (2012–2014). Financed by G. Krisciuniene, L. Nemuraite, R. Butkiene, B. EU Structural Funds under the Economy Paradauskas (2014): Lexical ontology mod- Growth Activities Programme. Project co- el based on SBVR representations // CCIT ordinator: Vytautas Magnus University 2014: proceedings of International Confer- (Lithuania). The core tangible result of the ence on Advances In Computing, Communi- project is the technology allowing the use cation and Information Technology, London, contact details KTU Information Systems Department of structured natural Lithuanian language UK. Santa Barbara: Institute of Research En- at the ICIST 2014 Conference when searching the Web for answers to gineers and Doctors, pp. 77–81. prof. rimantas butleris questions concerning political, economic, Department of Information about the institution and public administration issues. J. Karpovic, G. Krisciuniene, L. Ablonskis, L. Systems The Department of Information Systems Nemuraite (2014): The comprehensive map- at Kaunas University of Technology (KTU) - PROMIS: Professional Network of Master’s ping of semantics of business vocabulary Kaunas University of Technology was founded in 1993 as a result of more Degrees in Informatics as a Second Compe- and business rules (SBVR) to OWL 2 ontol- Studentu 50 – 313 a than 20 years of research in the field of tence (2013–2016). Financed by the Tempus ogies, Information Technology and Control, LT - 51368 Kaunas information systems (IS). Since then, we Programme and coordinated by the Pierre T. 43, No. 3, pp. 289–302. Lithuania have grown to become one of the leading Mendès-France University, this project is departments in the KTU Faculty of Informat- carried out by 5 European universities, 3 N. Sipaviciene, K. Smilgyte, R. Butleris (2014): p + 370 37 453445 ics. In 2012, the Department’s Laboratory of enterprises, and 9 beneficiary universities Information Systems Requirements Specifi- isd.ktu.lt Information Systems and Databases Design research topics current research projects from five Central Asian countries. cation and Usage in Test Case Generation // ktu.edu/en/ was restructured into the Centre of Informa- The KTU Department of Information Systems Here are the main projects the Department Information and Software Technologies 2014 [email protected] tion Systems Design Technologies (headed specialises in topics related to Information staff has been involved in for 2014: - Provision of Youth Consulting and Guid- Conference, Communications in Computer by Prof. R. Butleris). In 2014, the Centre has Systems Engineering. The majority of our ance Services in the Public e-Space (2012– and Information Science, Springer, Vol. 465, been expanded as part of the move to the R&D activities are carried out within the fol- - Business Semantics Based Integration of 2015). Financed by EU Structural Funds pp. 24–34. key facts newly established Integrated Science, Stud- lowing topics: Business Processes and Business Rules under the Economy Growth Activities ies and Business Centre (Valley) “Santaka”. (2013–2015), with No Magic Europe. Fi- Programme. Project coordinator: Youth- T. Skersys, P. Danenas, R. Butleris (2014): institution Being among the leading IS research hubs - Conceptual Modelling, Ontologies nanced by EU Structural Funds under Matters Department under the Ministry of Approach for semi-automatic extraction of - Founded in 1993 in Lithuania, the Department has built good and Databases the Human Resources Development Pro- Social Security and Labour of Lithuania. business vocabularies and rules from use - Part of the KTU Faculty relationships with the local IT companies - Model-driven and Service-oriented gramme. Significant progress was made case diagrams // Advances in Enterprise of Informatics and accumulated valuable research expe- Development in 2014 as possibilities for automatic As usual, a number of engineering-centred Engineering VIII: 4th Enterprise Engineer- - More than 20 researchers rience with Lithuanian and international - Modelling of Business Processes and automated transformations between activities were carried out in cooperation ing Working Conference, EEWC 2014, Cham: partners. and Business Rules three OMG modelling standards – BPMN, with local enterprises. The most notable Springer, pp. 182–196. - Requirements Specification SBVR, and UML – were defined. Working undertaking of this nature remains the on- Our academic work is directed towards - Semantic Web Languages and prototypes developed for the MagicDraw going development of the National Forest T. Skersys, S. Pavalkis, I. Lagzdinyte-Bud- providing quality education on fundamen- Technologies CASE tool are now being finalised. Inventory Information system carried out nike (2014): Model-Driven Approach and tal and advanced subjects in the field of - Enterprise Modelling with the State Forest Survey Centre. Implementation of Partial Model-to-Model information systems. The Department is - Information Systems Engineering - Research and Development of Internet Transformations in a CASE Tool // Informa- responsible for both first and second cycle - Project Management Technologies and their Infrastructure for events tion and Software Technologies 2014 Con- study programmes titled “Information Sys- - Business Analysis and Intelligence Smart Environments of Things and Servic- 20th International Conference on Informa- ference, Communications in Computer and tems” and “Information Systems Engineer- - Knowledge-based Systems es (2012–2015). Financed by EU Structural tion and Software Technologies, ICIST 201. Information Science, Springer, Vol. 465, pp. ing” respectively. In 2014, 30 students were - Model-driven Testing of Information Funds under the Human Resources Devel- Druskininkai, Lithuania, October 9–10. 260–271. accepted to the bachelor’s programme, and Systems opment Programme. In 2014, our main 21 to the master’s. There were also 10 PhD - Information Systems User Interface contribution to this large scale initiative dissertations students in the Department. and Usability was the development of the novel model- Saulius Pavalkis: Model Traceability Based to-model transformation paradigm. Fully on Derived Properties 45 university of agder – department > University of Agder – Department of Information Systems www.uia.no/is of information systems

Implementation of Welfare Technology. Iden, J. and Eikebrokk, T. R. (2014). Using Digital surveillance in municipalities and the ITIL process reference model for real- its impact on innovation of services and or- izing IT governance: An empirical investi- ganisation (2014–2017). Project funded by gation. Information Systems Management, the Research Council of Norway. The pro- Vol. 31, 37–58. ject consortium consists of the University of Agder, the University College of Buskerud Merschbrock, C. and Munkvold, B.E. (2014). and Vestfold, five municipalities and one How Is Building Information Modeling Influ- business partner. The project aims at re- enced by Project Complexity? A Cross-case searching innovation in business processes Analysis of e-Collaboration Performance in and learning needs. Building Construction. International Journal of e-Collaboration, 10(2), 20–39. awards about the institution Best Paper Award: Moe, C. E. (2014). Research on Public Pro- contact details The Department of Information Systems Carl Erik Moe and Maung K. Sein: “Dialectics curement of Information Systems: The (IS) is one of four departments within the and contradictions in public procurement of Need for a Process Approach. Communi- prof. dr. ing. bjørn erik munkvold Faculty of Social Sciences at the University Information Systems”, EGOV conference / cations of the Association for Information Department of Information Systems of Agder (UiA). With 18 researchers (15 in IFIP 8.5, Dublin, September 1-3, 2014 (pub- Systems, Vol. 34, Article 78. permanent positions and 3 adjunct profes- lished in Electronic Government, Springer University of Agder sors), this is one of the largest IS depart- Berlin Heidelberg, pp. 289–300). Sæbø, Ø., Sein, M. K. and Thapa, D. (2014). Post Box 422 ments in Norway. of the world. The Centre is involved in re- for the health and social sectors. Taking a Nepal Wireless Networking Project: Build- NO-4604 Kristiansand, Norway search, teaching and dissemination, and is user perspective, the aim of the centre is to events ing infrastructure in the mountains from p + 47 38 141 000 The department offers a three-year bachelor a leading e-Government research group in make everyday life easier in today’s health The 6th Kristiansand International Workshop ground up. Communications of the Asso- www.uia.no/is programme in IT and Information Systems, Norway. society by developing technological solu- on Information Systems Research (KIWISR) ciation for Information Systems, Vol. 34, [email protected] a one year undergraduate study in IT and tions such as smart house solutions and was held in June, with invited participants Article 11. Information Systems, a two-year master’s Centre for Enterprise Systems (CENS) was mobile home services. from IS research and practice. The work- key facts programme in Information Systems, and a established as a response to the increas- shop theme was “A Retrospective look at 15 Thapa, D. and Sæbø, Ø. (2014). Exploring three year PhD programme in Information ing demand for graduates with enterprise The Centre for Integrated Emergency Man- years of KIWISR: What have we learnt and the Link between ICT and Development in institution Systems. The master’s programme started systems skills, from both the IS and busi- agement (CIEM) aims at releasing the po- how has the field of Information Systems the Context of Developing Countries: A Lit- - Founded in 1994 (full university in 1999 as the first IS master programme in ness programmes. The Centre has two main tential of powerful evolving technologies changed?” erature Review. The Electronic Journal of In- status from 2007) Norway. The University of Agder also has a goals: to provide hands-on enterprise sys- for integrated emergency preparedness and formation Systems in Developing Countries - Approximately 11,000 students Department of ICT, responsible for educa- tems modules in various IS and business management. The Centre conducts research publications (EJISDC), 64(1), 1–15. and 900 staff tion and research within computer science courses, and to act as a resource centre for on networks, mobile devices, human-cen- Anaya, L. A. (2014). Developing business department of is and ICT engineering. organisations on the acquisition, implemen- tered sensing, social media, sensemaking, advantages from the technological possibil- dissertations - 18 researchers tation and use of enterprise systems. visualisation, decision support, collective ities of enterprise information systems. In- Merschbrock, Christoph: Digital collabora- - Approximately 300 bachelor’s The Department of Information Systems intelligence and technology adoption. ternational Journal of Information Systems tion in the wood-based construction in- and master’s students in IS contributes actively to the IS community by The Research Group on Information Sys- and Project Management, 2(2), 43–56. dustry: deployment of building information - 12 PhD students publishing in leading IS journals, and host- tems Development (ISD) focusses on how current research projects modeling ing and participating in international confer- information systems and software solu- SmartEMIS (Smart Emergency Management Garmann-Johnsen, N. F., Mettler, T. and research topics ences. tions are developed in and for organisa- Information Systems) (2012–2015). Project Sprenger, M. (2014). Service Robotics in Stendal, Karen: Virtual world affordances - E-Government and benefits realisation tions. In particular, the group views ISD as funded by The Competence Development Healthcare: A Perspective for Information for people with lifelong disability - E-Participation and e-Democracy research topics an interaction between the processes of Fund of Southern Norway. The project fo- Systems Researchers? Proceedings of the - ICT for development The research in the Department of IS is cur- technical construction of software applica- cusses on how mobile devices such as 2014 International Conference on Informa- Westin, Soffi: Managing data and informa- - Enterprise systems rently organised in two centres and one tions and organisational implementation. smart phones, combined with different tion Systems (ICIS 2014), Auckland, New tion quality in construction engineering: a implementation in SMEs research group: forms of social media, can be applied to Zealand, December 14–17, 2014. system design approach - Business process management In addition, the Department is part of two improve information sharing and collabo- and process modelling Centre on e-Government (CeG) focuses on multi-disciplinary centres at the University ration in crises. An important goal is to Iden, J. and Eikebrokk, T. R. (2014). Explor- - Knowledge management and how ICT can be used to improve government of Agder: develop solutions and procedures for in- ing the relationship between information e-collaboration processes and communication with citizens, creased citizen participation in emergency technology infrastructure library and pro- - Systems development practice how citizen participation can be advanced The Centre for e-Health and Health Care preparedness and management. cess management: theory development and - Emergency management IS through social networks and how ICT can Technology focusses on teaching, research, empirical testing. Knowledge and Process further develop in the less developed parts development and testing of new technology Management. 47 luleå university of technology – > Luleå University of Technology – Enabling ICT – Information Systems www.ltu.se enabling ict – information systems

contact details

prof. dr. tero päivärinta Department of Computer Science, Electrical and Space Engineering

Luleå University of Technology SE-971 87 Luleå Sweden

research topics and current on existing challenges in using acoustic p + 46 72 532 05 30 research projects sensing in smart cities and smart build- [email protected] At LTU, Information Systems is defined as ings (http://ear-it.eu/), and IoT Labs, which http://www.ltu.se/research/subjects/ an interdisciplinary research subject, which will research crowdsourcing to extend IoT information-systems?l=en covers design and use of information tech- (Internet of Things) testbed infrastructure nology in relation to people, organisations for multi-disciplinary experiments and end- http://www.ltu.se/research/areas-of- and societies. Several research projects user interactions (http://www.iotlab.eu/). excellence/enabling-ICT?l=en have recently focussed on Digital Service about the institution Information Systems (IS)-related research Innovation, Information Security, Sustain- Information Security research focusses on Luleå University of Technology (Luleå Tekni- at LTU relates mainly to the area of Ena- able Data and Information Management, the management and behavioural aspects key facts ska Universitet, LTU) is the northernmost bling ICT. It is one of nine strategic areas e-Communication, e-Commerce, e-Govern- of information security, network and infra- university of technology in Scandinavia. of excellence in research and innovation ment and e-Health. structure security and pedagogical issues institution The headquarters and the main campus are within the university. Enabling ICT focusses of online security education. The research - Founded in 1971 located at Luleå, Sweden, on the northern on new ICT-based knowledge and applica- Digital Service Innovation regards services also covers security as a part of organi- - Approximately 19,000 students cost of the Gulf of Bothnia. In addition, the tions related especially to e-health, smart as a driver for individual, organisational, sational practice, security and IT-manage- and 1,700 staff members university has campuses in Kiruna, Skel- regions, data centres and cloud services. and societal change. To achieve viable ment practices, business risk practices and - Within Information Systems: lefteå, Piteå, and Filipstad. In 2014, the Within Enabling ICT, the research subject change, there needs to be continuous in- technical design of enterprise security con- 25 IS researchers, 3 professors university had around 1,700 employees and of Information Systems involves a faculty teraction between design and evaluation trols. LTU has an international online mas- - Enabling ICT: Several IS-related 19,000 students. Research is typically car- of 25 persons and 11 active doctoral stu- processes. The research and development ter’s programme on information security research areas and topics ried out in close cooperation with industry dents, in 2015. In addition, research closely challenges include enabling sustainable and the group continuously develops an - International online master’s partners such as Shell, Ericsson, Scania, related to IS is also conducted within other life through transformative services, creat- online information security laboratory for programme in Information Security; LKAB, Airbus, Volvo Aero, and IBM, as well research subjects, such as Industrial Mar- ing and maintaining a service innovation both educational and research purposes. approximately 100 students as with partners from the public sector. Ex- keting and Mobile and Pervasive Comput- culture, enhancing the service experience The USEMP project studies how to em- - Bachelor programmes in Systems ternally funded research has a turnover of ing. Externally financed projects are often through co-creation, and assessing the val- power individual data subjects with regard Sciences and Digital Service more than 90 million Euro per year. organised and supported by three research ue of services. Examples of contemporary to sharing their personal data, while pro- Innovation: approximately 250 centres: the Centre for Distance-Spanning research projects in 2014-15 include SATIN tecting their privacy by design (http://www. students Technology, the Centre for Long-term Digi- II, which aims to make it easier for end usemp-project.eu/). tal Preservation, and the eHealth Innova- users to develop mobile services (http:// tion Centre. satinproject.se/), EAR-IT, which focusses 49 luleå university of technology – > Luleå University of Technology – Enabling ICT – Information Systems www.ltu.se enabling ict – information systems

Sustainable Data and Information Manage- Awad, Ali; Hassanien A.E. (2014). Impact Lassinantti, Josefin; Bergvall-Kåreborn, Thapa, Devinder; Sæbø, Øystein (2014). ment regards data, information, and knowl- of Some Biometric Modalities on Foren- Birgitta; Ståhlbröst, Anna (2014). Shaping Exploring the Link between ICT and De- edge as valuable resources that need to be sic Science. In Computational Intelligence Local Open Data Initiatives: Politics and velopment in the Context of Developing managed, cultivated and utilised systemati- in Digital Forensics: Forensic Investigation Implications. Journal of Theoretical and Ap- Countries: A Literature Review. Electronic cally throughout its life-cycle both in enter- and Applications. Studies in Computational plied Electronic Commerce Research 9(2), Journal of Information Systems in Develop- prises and in the public sector. The research Intelligence 555. Springer, pp. 47–62. 17–33. ing Countries 64. and development challenges include effective knowledge creation and acquisition, Bergvall-Kåreborn, Birgitta; Howcroft, Debra Moe, Carl Erik; Päivärinta, Tero (Dec 2013). Wallström, Å., Engström, A., Styvén, M.E. processing and storage of Big Data, data and (2014). Persistent Problems and Practices Challenges in Information Systems Pro- & Salehi-Sangari, E. (2013). From Crisis to information quality, open data and informa- in Information Systems Development: A curement in the Public Sector. Electronic Control – All about Communication? 42nd tion distribution, data mining and analyt- Study of Mobile Applications Development Journal of e-Government 11(1), 308–323. AMS Annual Conference, Monterey, USA. ics for decision-making, enterprise content and Distribution. Information Systems Jour- management, digital curation and long-term nal 24(5), 425–444. Padyab, Ali; Päivärinta, Tero; Harnesk, Dan digital preservation of information beyond (2014/15). Genre-Based Approach to Ana- governance of individual services and appli- Bergvall-Kåreborn, Birgitta; Howcroft, De- lyzing Information and Knowledge Security cations. Exemplary ongoing projects include bra; Ståhlbröst, Anna (2014). Disregarding Risks. (To appear in) International Journal ForgetIT, which focusses on concise digital History: Contemporary IS Contexts and Par- of Knowledge Management. preservation by combining managed forget- ticipatory Design. Communications of the ting and contextualised remembering of ar- AIS 34(1), 1319–1332. Runardotter, Mari; Holst, Marita (2014). chived information (http://www.forgetit-pro- Views on Energy Efficiency: Findings from ject.eu/); DURAARK, which focusses on the Charif, Bilal; Awad, Ali (2014). Business and the CASSANDRA Project. In 20th Internation- preservation of 3D architectural data (http:// Government Organizations’ Adoption of al ICE Conference on Engineering, Technol- duraark.eu/); and D3D, focussing on the re- Cloud Computing. In Intelligent Data Engi- ogy and Innovation (ICE). IEEE. use of digital three-dimensional objects re- neering and Automated Learning – IDEAL lated to property and cultural heritage. The 2014: 15th International Conference, Lecture Sattari, S. & Wallström, Å. (2013). Tourism research area also participates in Cloudber- Notes in Computer Science 8669. Springer, websites in the Middle East – readable or ry (http://www.cloudberry-datacenters.com/), pp. 492–501. not? International Journal of Leisure and which is a research and innovation centre Tourism Marketing 3(3), 201–215. aiming at more flexible, resource-efficient Edzén, Svante (2014). Table-top Exercises research topics and environmentally friendly data centres for Emergency Management: Tame Solu- Styvén, M.E., Wallström, Å., Engström, A. and clouds. tions for Wicked Problems. In Proceedings & Salehi-Sangari, E. (forthcoming). To Use - Digital service innovation of the 47th Annual Hawaii International Con- or Not to Use: Road Bumps for Citizens’ The fields of e-Communication, e-Commerce The research team has good experience The strategic research area of Enabling ICT ference on System Sciences (HICSS). IEEE. Adoption of e-Services. Systems, Signs & - Information security and e-Government are studied from a mar- of multi-disciplinary research projects and also has several ongoing projects in the Actions, Special issue on “Government – ket-oriented perspective, which involves of establishing and maintaining relation- fields of e-Health, Mobile Pervasive Com- Harnesk, Dan (Dec 2013). Collective IT Arti- citizen communication through the web”. - Sustainable data and understanding customers’ needs, behaviour ships with project partners (i.e., companies, puting, and Smart Regions. facts: Toward Inclusive Crisis Infrastructures. information management and attitudes; developing customised ser- organisations and researchers). The key Journal of Information Technology Theory Sæbø, Øystein; Sein, Maung; Thapa, Devinder vices, messages, and strategies; creating projects include CUP (Customer Focus for publications and Application (JITTA) 14(4), 27–48. (2014). Nepal Wireless Networking Project: - Information and communication customer value; and understanding how Increased Use of Public e-Services), which Afrasiabi Rad, Parvaneh; Nilsson, Jörgen; Building Infrastructure in the Mountains from technologies for development customers’ behaviour and attitudes can be focused on citizens’ needs, behaviours and Päivärinta, Tero (2014). Administration of Iqbal, Sarfraz; Thapa, Devinder; Awad, Ali Ground up. Communications of the AIS 34. (ICT4D) influenced or changed. attitudes with regard to public e-services; Digital Preservation Services in the Cloud Ismail; Päivärinta, Tero (2015). Conceptual EKO (Effective Communication in Crisis), over Time: Design Issues and Challenges for Model of Online Pedagogical Information Thapa, Devinder; Harnesk, Dan (2014). Re- - Information and knowledge which focussed on developing effective and Organizations. In Proceedings of the Inter- Security Laboratory: Toward an Ensemble thinking the Information Security Risk Prac- infrastructures coordinated communication in crisis situ- national Conference on Cloud Security Man- Artifact. In Proceedings of the 48th Annual tices: A Critical Social Theory Perspective. ations; and DIGIVÄX (Digital Strategies for agement (ICCSM). Reading, UK, pp. 1–8. Hawaii International Conference on System In Proceedings of the 47th Annual Hawaii - IT/IS-related development and Growth in the Hospitality Industry), which Sciences (HICSS). IEEE. International Conference on System Sci- management practices aims to develop strategies for the use of Andersson, Ingemar; Lindqvist, Göran; ences (HICSS). IEEE. digital channels to inform, communicate and Randers, Frode (2014). Preservation Ser- Karasti, Helena (2013). Reflections on 25 - e-Health, e-Government, interact with tourists. vices Planning: A Decision Support Frame- Years of Ethnography in CSCW. Computer e-Communication, work. In Proceedings of the International Supported Cooperative Work 22(4-6), 373– e-Commerce Conference on Cloud Security Management 423. (ICCSM). Reading, UK, pp. 9–17. 51 manchester business school – > Manchester Business School – Information Systems Research Group www.mbs.ac.uk information systems research group

contact details

prof. christopher p. holland

Manchester Business School information systems research and recent is publications at mbs Booth Street West, Manchester teaching at mbs and the university Azadegan, Aida, Papamichail, K Nadia, and M15 6PB, UK of manchester Sampaio, Pedro. “Applying collaborative pro- p + 44 161 275 6460 The Information Systems research group at cess design to user requirements elicitation: [email protected] Manchester Business School is comprised of A case study.” Computers in Industry 64, no. 7 www.mbs.ac.uk three main areas: digital strategy; decision (2013): 798–812. and cognitive sciences; and service systems. KEY FACTS The digital strategy group continue to pur- Blackman, I.D.; Holland, C.P.; Westcott, T. sue a diverse research agenda centred on “Motorola’s global financial supply chain institution the strategic potential and consequences of strategy.” Supply Chain Management: An - 7 senior members of staff new forms of digital technology in a busi- International Journal (2013) - 12 researchers ness context, whether this is an organisa- - 11 PhD and DBA students tion, a group of individuals, or a global net- Karimi, S., N. Papamichail and C.P. Holland - Several visiting faculty and work. The decision and cognitive sciences (2014), “Purchase Decision Processes in the researchers group are continuing to grow their MSc busi- Internet Age”, in F. Dargam et al. (Eds.): ness analytics course, which is very popular MBS IS researchers collaborate with other research collaboration between research profile EWG-DSS 2013, LNBIP 184, pp. 57–66. research topics with students who wish to develop manage- digital centres of excellence within the Uni- mbs and university of münster Information Extraction using Text Mining Springer International Publishing Switzer- - Online consumer behaviour ment careers and exploit quantitative and versity of Manchester, notably Computer Julia Jacobs has been awarded funding to in the Pharmaceutical Industry land. DOI: 10.1007/978-3-319-11364-7_6 - Social media and Web 2.0 technical approaches to business problems. Science, and the National Centre of Text purse doctoral studies in online consumer Dr. Riza Batista-Navarro completed her disser- in international supply chains Business and industrial partners, including Mining (NaCTeM), the world’s first publicly behaviour using panel data. The research tation on Information Extraction from Pharma- Keeling KA, Keeling DI and McGoldrick PJ. - Social media platforms for SMEs Shell and Vodafone, have also warmly wel- funded text mining centre. NaCTeM has is supported by the Fonds National de la ceutical Chemistry Literature in March 2014. “Retail relationships in a digital age.” Jour- in Europe and the US comed the new course. The service systems been particularly successful in attracting Recherche, Luxembourg (7842603). Stefan She contributed to NaCTeM’s successful nal of Business Research 66, no. 7 (2013): - Online consumer behaviour in group focuses on two main areas, business research funding and is participating in Klein from Münster and Chris Holland from participation in each of the 2010 and 2013 847–855. tourism and airline markets intelligence and software services, and are the Big Mechanism programme of the De- MBS are supervising the research. Initial editions of the BioCreative challenge, a com- - Economic models of digital strategy involved in several high profile EU research fense Advanced Research Projects Agency results concerning consumer search pat- munity-wide effort for advancing and evalu- Liwei Liu, César A. Marín, Nikolay Mehandjiev - Online panel data to measure grants, for example Adaptive Production (DARPA), working towards optimised can- terns and industry concentration in a pa- ating biomedical text mining methods. In the “Using Recommender Systems to Assist in consumer sentiment Management and ECO2 clouds. Their indus- cer drug discovery based on patient case per titled “An Analysis of Consumer Search latter edition, her work figured in NaCTeM’s Intelligent Service Composition” (SCC2014- - Emergency management systems trial partners include Airbus, EADS and Atos. reports and scientific literature. As part of Behaviour in the US and Germany using top performing systems for Comparative Tox- 4088) (University of Manchester, United - Decision analytic tools Notable publications and conference pres- another effort, the Evidence-based Public Online Panel Data” were presented at the icogenomics Database curation and Chemi- Kingdom) - Text mining applications entations include: Dr Liwei Liu presented Health project funded by the Medical Re- Academy of Management conference in cal Document Indexing. Now a postdoctoral in business and science the paper “Using Recommender Systems to search Council, text-mining methods are Philadelphia, 2014. researcher at NaCTeM, Riza is applying and - Service systems and software Assist in Intelligent Service Composition” at being applied to the screening and search- expanding her expertise on information ex- development the IEEE International Service Computing ing of public health reviews. traction while working on the Mining Biodi- Conference in Alaska, US. versity and Big Mechanism projects. 53 university of maribor – > University of Maribor – Faculty of Organizational Sciences www.fov.uni-mb.si faculty of organizational sciences

- eInnovations, open innovation, DRAGOVIĆ, B., ŠKURIĆ, M., KOFJAČ, D.: Marko Bohanec: Decreasing sales fore- living labs A proposed simulation-based operational cast error by leveraging machine learning - Decision support systems policy for cruise ships in the port of Ko- technics for B2B opportunity-based fore- - Simulation systems and models tor. Maritime policy and management, ISSN casting, supervisor: Mirjana Kljajić Borštnar, - Knowledge management 0308-8839, 2014, in press. assistant professor - Organisational learning KLJAJIĆ BORŠTNAR, M., PUCIHAR, A.: Impacts Katarina Hribernik: Integrated data model - Business intelligence of the implementation of a project manage- to support sustainable management of min- - Bid data, open data ment information system – a case study of a eral resources, supervisor: Robert Leskovar, small R&D company. Organizacija, ISSN 1318- professor current research projects 5454, 2014, let. 47, št. 1, str. 14–23. Matjaž Kragelj: Development of methodol- European Projects: ROZMAN, Č., ŠKRABA, A., PAŽEK, K., ogy for automatic classification of electronic CentraLab – Central European Living Lab KLJAJIĆ, M.: The development of sugar beet publications in Universal Decimal Classi- for Territorial Innovation, Programme: CEN- production and processing simulation mod- fication – UDK, supervisor: Mirjana ćKljaji TRAL EUROPE PROGRAMME, www.centraliv- el – a system dynamics approach to support Borštnar, assistant professor contact details inglab.eu decision-making processes. Organizacija, Marjeta Marolt: Model of factors influenc- CO-Efficient – Collaborative framework ISSN 1318-5454, May 2014, vol. 47, no. 2, ing social CRM adoption in SMEs, supervi- dr. andreja pucihar for energy efficient SME systems Pro- str. 99–105. sor: Andreja Pucihar, assistant professor Information Systems Department, about the institution and cross-border regional development gramme: Program Med – Transnational ter- MALETIČ, M., MALETIČ, D., DAHLGAARD, J., Anka Mohorič Kenda: The continuous im- Faculty of Organizational Sciences The Faculty of Organizational Sciences is a initiatives. The Faculty has established ritorial cooperation DAHLGAARD-PARK, S.-M., GOMIŠČEK, B.: The provement of model of health care quality founding member of the University of Mari- connections with numerous institutes, fac- GEPSUS – Geographical Information Pro- relationship between sustainability-oriented indicators with feedback information from University of Maribor bor. It has been involved in research and ulties and universities around the world cessing for Environmental Pollution-Related innovation practices and organizational per- e-complaints system, supervisor: Robert Kidriceva cesta 55 a education in the organisational and infor- and strives to enhance its internationally Security within Urban Scale Environments, formance: empirical evidence from Slove- Leskovar, Professor 4000 Kranj mational sciences for more than 50 years. renowned reputation. Bilateral cooperation Programme: NATO, www.graphitech.it/gepsus/ nian organizations. Organizacija, ISSN 1318- Vid Ogris: Self-adaptive evolutionary algo- Slovenia Today it provides Bologna programmes of has occurred in several forms, including the ESSENCE – Easy eServices to Shape and 5454, 2014, let. 47, št. 1, str. 3–13. rithm for production scheduling in a dynam- Information Systems, Human Resource and exchange of higher education professors, Empower SME Networks in Central Europe, MALETIČ, D., MALETIČ, M., AL-NAJJAR, B., ic environment, supervisor: Davorin Kofjač, p + 386 4 374 218 Educational Systems, Business and Work participation in various research projects, Programme: CENTRAL EUROPE Programme GOMIŠČEK, B.: The role of maintenance in assistant professor www.fov.uni-mb.si Systems. During this period, the Faculty has and student exchange. 2011–2014 improving company’s competitiveness and taught a large number of graduates who profitability: a case study in a textile com- Finished dissertations in 2014 have pursued employment in the manu- research topics Bilateral projects: pany. Journal of manufacturing technology Peter Benedik: Model of nursing process key facts facturing and service industries as well as The significant focus is on the implemen- Manpower control strategy determina- management, ISSN 1741-038X, 2014, vol. supported by expert system, supervisor: governmental and educational institutions. tation of the newest ICT and their impact tion with selfadapted evolutionary and bio- 25, no. 4, str. 441–456. Uroš Rajkovič, assistant professor institution: faculty of The research area of the Faculty of Organi- on new business model development, and logically inspired algorithms MALETIČ, D., MALETIČ, M., GOMIŠČEK, B. Kristina Bogataj: Vpliv dejavnikov organizational sciences zational Sciences covers complex dynamic the increasing effectiveness and efficiency of Programme: Bilateral project SI-RU The impact of quality management orien- poslovnega modela ponudnika na uvedbo - 64 employees management systems, covering aspects business and government organisations, ICT Development of green ports in supply tation on maintenance performance. Inter- računalništva v oblaku/Impact of providers - 2,000 students of human resources, information systems, industry, universities and society as a whole. chains based on modelling and simulation national Journal of Production Research, business model factors on cloud comput- business processes and general manage- methods (Case studies of Slovenian and ISSN 0020-7543, 2014, vol. 52, no. 6, str. ing adoption, supervisor: Andreja Pucihar, ment. Research is organised in many labo- Research topics at the Faculty of Montenegrin ports: Koper, Bar and Kotor) 1744–1754. assistant professor ratories and in the eCenter. All are involved Organizational Sciences: Programme: Bilateral project SI-MNE OGRIS, V., KRISTAN, T., KOFJAČ, D.: Modi- Borut Čampelj: Self-assessment model of in research projects, prototyping, consult- - Management of Information systems fied adaptive evolutionary algorithm for level of school informatisation, supervisor: ing, education and training at national and - eCommerce, eBusiness publications solving JSSP problems. WSEAS transac- Vladislav Rajkovič, Professor emeritus, Eva international level. Their activities have - ERP systems PUCIHAR, A., MALEŠIČ, A., LENART, G., tions on information science and applica- Jereb, Professor been organised and are run following the - Inter-organisational systems KLJAJIĆ BORŠTNAR, M.: User-centered design tions, ISSN 2224-3402. [Online ed.], 2014, Igor Korelič: Adaptivna predstavitev LivingLab approach, with a strong involve- - eGovernment of a web-based platform for the sustainable vol. 11, str. 149-159. večrazsežnega podatkovnega modela z up- ment of business and government organisa- - Mobile commerce development of tourism services in a liv- orabo metode večkriterijskega odločanja/ tions, users, IT providers and universities. - eHealth and well-being ing lab context. V: CAPORARELLO, Leonardo dissertations/habilitations Adaptive presentation of Multidimensional The resulting eLivingLab is the Slovenian - eBusiness models (ur.), DI MARTINO, Beniamino (ur.), MAR- Disertations in progress: Data Model Using MultiCriteria Decision founding member of European Network of - Cloud computing TINEZ, Marcello (ur.). Smart organizations Marjan Brelih: A Model of Quantitative Analysis, supervisors: Vladislav Rajkovič, Living Labs (ENoLL). - Internet of Things (IoT) and smart artifacts: fostering interaction be- and Qualitative Decision Knowledge Model- Professor emeritus, Mirjana Kljajić Borštnar, - Enterprise 2.0 tween people, technologies and processes, ling Integration, supervisor: Uroš Rajkovič, assistant professor The Faculty has a wide range of experience - Social media, Web 2.0, eCollaboration (Lecture Notes in Information Systems and assistant professor from many EU, national and industry pro- - eLearning 2.0 & eEducation Organisation, ISSN 2195-4976, 7). Cham: jects. It is also very active in Living Lab - Business processes management Springer, cop. 2014, str. 251–266. 55 higher school of economics – > Higher School of Economics – Moscow www.bi.hse.ru moscow

contact details

yury v. kupriyanov

National Research University higher school of economics Higher School of Economics, moscow Moscow The Higher School of Economics (HSE) is a re- The HSE is 4 campuses, 3000 faculty mem- Kirpichnaya street, 33/5 search university that carries out its mission bers, 20 000 students, 35000 alumni. Moscow, 105187 through research, instruction, design, expert Russia analysis, as well as social and cultural ac- Founded in 2002, the HSE Faculty of Busi- tivities based on international academic and ness Informatics was created with the active www.bi.hse.ru organisational standards. We see ourselves participation of leading Russian and multina- as part of the global academic community tional companies and is a pioneer in the new and believe that international partnerships educational discipline of Business Informat- key facts and interaction among global universities ics, which combines information technology are key elements of its advancement. The (IT), informatics and management concepts. research topics: basis of its activity lies in theoretical and The faculty aims to attract talented and mo- empirical research and the spread of knowl- tivated young people to form Russia’s future - Business value of edge. Without compromising the quality of entrepreneurial and administrative elite pro- enterprise IS research or limiting the teaching of basic sci- fessionals in business informatics. - Industry 4.0 entific knowledge, the University strives to - PLM and production make a practical contribution to building a processes new Russia.

The university is a team of researchers, staff members and students. University employees processes internal commitment to maintaining high academic standards in their activities, and strive to provide the most fa- vourable conditions for each of our members to develop.

57 higher school of economics – > Higher School of Economics – Nizhny Novgorod http://nnov.hse.ru/bipm nizhny novgorod

contact details

Gubin Yury / Shutterstock.com prof., ph.d. eduard babkin Vice Director for Didactic Work - Original ways of formalising knowledge that Development of the methodology for Value [email protected] is based on ontological engineering, and Assessment of SOA-based IS Projects that is supplemented by practical methods This research is aimed at adopting existing of integration and verification of complex IT project assessment methods for measur- corporate service oriented systems. ing the value of SOA-based IS projects. The research considers the fact that SOA-based - New mathematical models and multia- IS deployment and evolution could be split gent optimisation algorithms in distrib- into separate flows, one per service. uted service-oriented systems applicable to different domains (transport, planning, awards training activities); the result defines new In September 2014, LATNA Laboratory re- approaches to the creation and use of in- ceived a Russian Science Foundation grant telligent decision support systems in the for the project Clustering and Search Tech- about the institution research topics modern service-oriented economy. niques in Large Scale Networks. prof. valerii kalyagin The Higher School of Economics in Nizhny The research of the Faculty BIAM focusses LATNA Laboratory Chief Novgorod (HSE NN) was founded in 1996. on the following directions: - Axiomatic approach to non-compensatory selected publications [email protected] The main educational activities of the Fac- - Cognitive science – the development of aggregation (decision making rules) and Satunin S., Babkin E. A multi-agent approach ulty of Business Informatics and Applied methods and techniques of receiving, axiomatic approach to the general measure to Intelligent Transportation Systems mod- dr. natalia aseeva Mathematics (BIAM) of the HSE NN are processing, storing, using and managing of power (power indices) in a voting body. elling with combinatorial auctions, Expert Dean of the Faculty BIAM related to modern enterprise organisation, professional knowledge Systems with Applications, Volume 41, Issue [email protected] enterprise architecture, business mathe- current research projects 15, 1 November 2014, Pages 6622–6633 matical and computer modelling. Two labo- - Situational Modelling – multidimensional Knowledge technologies for improving multi- prof., ph.d. pavel malyzhenkov ratories TAPRADESS (Theory and Practice modelling of the behaviour and decision modal logistics operations in seaports Vizgunov, B. Goldengorin, V. Kalyagin, A. Academic Responsible for Master’s of Decision Support Systems) and LATNA making processes of individual and collec- The project team is performing an analysis Koldanov, P. Koldanov, P. M. Pardalos, Net- Programme in Business Informatics (Laboratory of Algorithms and Technolo- tive agents in complex distributed systems. of business processes and information tech- work approach for the Russian stock market, [email protected] gies for Networks Analysis) are the research nologies in the framework of modern port Computational Management Science January units of the Faculty BIAM. In 2014 the De- - Decision Making Analysis: basic approach- logistics operations. The goal of the project 2014, Volume 11, Issue 1–2, pp 45–55 partment of Fundamental Mathematics was es for solving important problems like is to develop high-level models of adaptive Higher School of Economics opened. the reengineering of companies using ad- business processes and distributed software Aseeva N.V., Gromov E.M., Malomed B.A., Nizhny Novgorod vanced technologies of e-business and a implementations using multi-agent technolo- Tyutin V.V. Soliton dynamics in an extended Bolshaya Pecherskaya street, 25/12 consistent set of formal process-oriented gies. The ontology-based specifications and nonlinear Schrödinger equation with inho- Nizhny Novgorod, 603155, Russia models. This result allows us to effectively principles of holonic self-organisation are mogeneous dispersion and self-phase mod- conduct a systematic analysis of econom- being explored at the theoretical level, and ulation // Communications in Mathematical p +7 831 4169649 ic and technological factors affecting the JESS multi-agent platform is used for soft- Analysis. 2014. Vol. 17 http://nnov.hse.ru/bipm sustainable development of business and ware prototyping. The project is conducted e-commerce. in co-operation with INSA-Rouen (France). 59 stevens institute of technology – > Stevens Institute of Technology – Howe School of Technology Management www.stevens.edu/howe howe school of technology management

Semantic Enterprise Architecture. Enterprise contact details Architecture (EA) helps stakeholders understand, manage, and/or change organisa- prof. dr. michael zur muehlen tions and their technical infrastructure. EA Associate Dean of Graduate Studies facets are typically organised according to Howe School of Technology the views they describe, such as process, Management data, rules and organisation models. For organisations that engage in large archi- Stevens Institute of Technology tecture projects, a systematic organisation Castle Point on Hudson of the architecture content is essential. Hoboken, New Jersey 07030, USA about the institution To date, this has meant choosing either a p +1 201 216 8293 Founded in 1870, Stevens Institute of Tech- The School of Technology Management has tems, cognitive psychology, social network Improving the design of information sys- single modelling framework and language, www.stevens.edu/howe nology is a premier private university fo- 40 full-time faculty and 200 undergradu- analysis, and various computational sci- tems. Systems are difficult to design, and or sticking to a particular architecture [email protected] cused on research and entrepreneurship in ates, 1,200 MS students, 120 MBA stu- ences. The center focusses on two main little is understood about how to encour- tool. Semantic Enterprise Architecture uses technology-related fields. Located across dents, 80 executive master’s students, 25 areas: age the creative leaps that lead to sim- techniques born of the Semantic Web ef- key facts the Hudson River from Manhattan in Hobo- PhD students and numerous non-degree ple but powerful designs. Specifically, CDT forts to better understand and analyse the institution ken, New Jersey, Stevens has a population graduate and executive programme. Within Understanding the dynamics of social net- members are looking at how diagrams, information generated in Enterprise Archi- - 40 full-time faculty of 3,700 graduate (master’s and PhD) stu- the school, the Information Systems group works. The ubiquity of networked technolo- gesture, and language interact in the de- tecture projects, irrespective of the tool or - 200 undergraduate students dents and 2,300 undergraduate students. is among the largest graduate programme gies and the increase in location-aware mo- sign process. method used. - 1,320 master’s and MBA students Stevens is committed to exploring the fron- in the US, with a mix of evening and week- bile devices enable new forms of research - 25 PhD students tiers of engineering, science, and manage- end classes as well as online course offer- that reveal the emergence of ideas. These The Center for Business Process Innovation Emergent Processes in Standardisation ment through integrative research and edu- ings to students around the globe. ideas are generated and shared within com- (CEBPI) researches how process innovation Organisations. Standards organisations research topics cation programmes. Stevens’ three schools munities, and leave electronic traces as they improves organisational performance, and produce specifications that regulate many - Semantic enterprise architecture and one college support the mission of the spread between people situated across time how business process technologies can be aspects of commerce and private life – from - Standardisation development Institute: research topics and space. Within this area of research, CDT better managed in organisations. CEBPI the way we connect peripherals to our lap- - Information systems design Within the School of Technology Manage- members are looking at data from websites hosts a state-of-the-art BPM technology lab top to the way health insurers and hospi- - Social network dynamics The Charles V. Schaefer, Jr. School of Engi- ment, two IS-related research groups oper- such as Digg and Twitter. CDT members are with different commercial and open source tals share information. While the adoption - Business intelligence and analytics neering and Science, the Wesley J. Howe ate in the areas of Business Process Inno- also looking at the ways communication BPM tools, and provides executive educa- of standards has been subject to some - Process innovation School of Technology Management, the vation and Decision Technologies. within and between social networks can be tion on process innovation, a graduate cer- scrutiny, the development of standards School of Systems and Enterprises as well used to predict political, cultural, and eco- tificate on BPM and Service Innovation, as has received much less attention. CEBPI awards as the College of Arts and Letters. Busi- The Center for Decision Technologies (CDT) nomic phenomena. In order to help decision well as courses to build business process members are studying the collaboration - Ranked in the top 100 among US uni- nessweek ranked Stevens in the top 3 % researches the networks that are around makers identify trends in social network in- management skills for the undergraduate patterns of standard makers in the devel- versities (US News & World Report) of US universities based on student return us and in us, because understanding these formation streams, CDT members are explor- Business & Technology programme at Ste- opment of new Web standards. We seek to - Ranked in the top 3 % for student ROI on investment. Notable graduates include networks can assist in building technolo- ing new ways of visualising data. vens. CEBPI hosted the 2010 International explain how standards makers make deci- for US universities (Businessweek) Frederick Winslow Taylor, the father of sci- gies that augment decision making in a Conference on Business Process Manage- sions, and factors affect the effectiveness - Hoboken ranked 12th-best college town entific management, Henri Gantt, whose variety of domains. The Center helps deci- ment and conducts research in two areas: of the standardisation process. in the United States (Princeton Review) GANTT chart is a staple in most project sion makers integrate information through - Stevens WebCampus platform managers’ toolkits, and Alfred Fielding, the training and visualisation. This work com- inventor of Bubble Wrap®. bines perspectives from information sys- 61 charles university in prague – > Charles University in Prague, Faculty of Mathematics and Physics – Department of Software Engineering www.ksi.mff.cuni.cz faculty of mathematics and physics – department of software engineering and adaptability of applications, efficient Falt Z., Bednárek D., Kruliš M., Yaghob J., Za- processing of graph data (XML, RDF, linked voral F.: Bobolang – A Language for Parallel data), ontologies, Web 2.0, and semantic Streaming Applications, in Proceedings of web services. Recently, we have extended the 23rd International ACM Symposium on our focus to Linked Data research, dataset High-Performance Parallel and Distributed creation, graph databases and data prove- Computing, Vancouver, ACM, ISBN: 978-1- nance as a part of the Opendata.cz initiative. 4503-2749-7, pp. 311–314, 2014

Parallel Architectures/Algorithms/Applica- Polák M., Chytil M., Jakubec K., Kudelas V., tions Research Group (PARG) http://www. Piják P., Nečaský M., Holubová I.: Data and ksi.mff.cuni.cz/parg/ Query Adaptation using DaemonX, in Com- The PARG was officially founded in 2013; puting and Informatics Journal, Vol. 2014, however, the individual research of the ISSN: 1335–9150, 2014 members began much earlier. It gathers contact details researchers and PhD students from the Chytil M., Polák M., Holubová I., Nečaský Department of Software Engineering. The M.: Evolution of a Relational Schema and prof. jaroslav pokorny PARG research activities and topics of in- its Impact on SQL Queries, in Proceedings Department of Software terest include multi-core CPUs and NUMA of the 7th International Symposium on In- Engineering servers, many-core GPUs and GPGPU com- telligent Distributed Computing, IDC 2013, puting, emerging parallel architectures Prague, Czech Republic, Springer Interna- Charles University in Prague (Intel MIC, Parallela/Epiphany), distributed tional Publishing, Prague, Springer, pp. Malostranske nam. 25 computing on tightly coupled clusters, par- 5–15, 2014 118 00 Prague about the institution allel data processing and concurrency in Czech Republic The natural sciences have been a database systems, languages (and compil- Malý J., Nečaský M.: Model-driven Approach part of research teaching at Charles ers) for parallel processing. to Modeling and Validating Integrity Con- p + 420 221 914265 University since its founding in 1348. straints for XML with OCL and Schematron, www.ksi.mff.cuni.cz current research projects in Information Systems Frontiers, Vol. 16, [email protected] The Faculty of Mathematics and Physics was The department members are involved in a Num. 1, ISSN: 1387-3326, pp. 1–35, 2014 created by separating a part of the Faculty number of research projects funded by the of Natural Sciences on 1 September 1952. Czech Science Foundation, the Grant Agency Nečaský M., Klímek J., Mynarz J., Knap T., key facts Now, it is composed of three schools: the of Charles University, and a number of inter- Svátek V., Stárka J.: Linked data support School of Physics, the School of Mathemat- national projects. The projects are the fol- for filing public contracts, in Computers in institution ics and the School of Computer Science. lowing: NoSQL-Net – Managing Linked Data Industry, Vol. 2014, ISSN: 0166-3615, 2014 - University founded in 1348. in NoSQL Stores under Schema Evolution, In- - Faculty founded in 1952. The School of Computer Science in the Fac- telligent library – INTLIB, Highly Scalable Par- dissertations - Department founded in 1993. ulty of Mathematics and Physics includes allel and Distributed Methods of Data Pro- Tomáš Barto, Non-metric similarity indexing, - 2 full professors seven prestigious teaching and scientific cessing in e-Science, Non-Metric Similarity 2014 - 2 associate professors workplaces. The quality of their graduates Searching in Very Large Complex Databases. - 5 assistant professors is widely recognised. Among them are a The Department of Software Engineering is similarity search in databases of complex Zbyněk Falt, Towards Efficient Parallel Data - 3 researchers number of top experts working as com- focused on research and teaching in the unstructured objects. In particular, SRG is publications Processing on Modern Hardware - 17 PhD students puter programme developers and techno- areas of database systems, semantic web, interested in three areas – general meth- Baqasah A., Pardede E., Holubová I., Rah- logical innovators. They are also successful similarity search, XML technologies, paral- ods of indexing similarity (metric and non- ayu W.: XS-Diff: XML Schema change de- events research topics as entrepreneurs. Members of the School lel computing, Big Data, and e-science. metric spaces), biological applications of tection algorithm, in International Journal NoSQL 2014, 1st International Workshop on - Database systems of Computer Science achieve outstanding the similarity search, and indexing image of Web and Grid Services, ISSN: 1741-1106, NoSQL Databases and Linked Data Applica- - Semantic web scientific results in discrete mathematics, research topics databases for content-based retrieval. 2014 tions, September 1–5, 2014 - Similarity search especially in graph theory and its applica- There are three research groups in the de- - XML tion in intelligent systems, optimisation, partment: XML and Web Engineering Research Group Čermák M., Zavoral F.: Achieving High IWCSN 2014, International Workshop on - Parallel computing programming methods, semantics and (XRG) http://www.ksi.mff.cuni.cz/xrg/ Availability in D-Bobox, in DBKDA 2014 Computational Social Networks, October 12, - Big Data building large software systems, processing SImilarity RETrieval Research Group (SiRet) XRG focusses on XML and Web technolo- The Sixth International Conference on Ad- 2014 natural language and many others. http://siret.ms.mff.cuni.cz/ gies and their exploitation, service-oriented vances in Databases, Knowledge, and Data SiRet, founded in 2006, deals with data- architectures (design, implementation, man- Applications, Chamonix, IARIA, ISBN: 978- base methods for efficient and effective agement), evolution, change management 1-61208-334-6, pp. 92–97, 2014 63 luiss guido carli university – cersi – > Luiss Guido Carli University – Cersi – Research Center on Information Systems www.cersi.it research center on information systems

current research projects Consoli C., Rocchi P., and Spagnoletti P. An In 2014 the CeRSI-LUISS team has been en- empirical study of offshore software devel- gaged in disseminating the results of pro- opment: the case of a ticketing application. jects successfully completed in 2013 in the Journal of Computing and Information Tech- areas of e-learning (i.e. “Learning in Virtual nology, to appear Spaces: New Ways to Design and Implement Advanced Professional Education and Train- Carillo K., Scornavacca E., and Za S., 2014, ing Models”), e-culture (i.e. “Multimedia In- “An investigation of the role of dependency formation Distribution Using Bluetooth”) and in predicting continuance intention to use e-health (i.e. “Help and Social Interaction for ubiquitous media systems: combining a me- the Elderly on a Multimedia Platform with e- dia sytem perspective with expectation-con- Social Best Practices”). firmation theories”, Proceedings of the Eu- ropean Conference on Information Systems contact details A new project has been started in the area (ECIS) 2014, Tel Aviv, Israel, June 9–11, 2014 of online collaboration whose objective is dr. paolo spagnoletti to define new modes of collaboration based North-Samardzic, A., Braccini A.M., Spag- CERSI – Research Center for about the institution achieved mainly thanks to the participation IS scholars with backgrounds in computer on the Cooperative Commons principles noletti P. and Za S. (2014) Applying Media Information Systems The Research Center on Information Sys- in a high number of international research science, engineering, economics, manage- (http://www.cooperativecommons.coop). The Synchronicity Theory to distance learning in tems (CeRSI-LUISS) “Alessandro D’Atri” is projects, the agreements on scientific coop- ment, cognitive and political sciences col- development of new citizens’ rights (e.g. Virtual Worlds: a Design Science approach. Luiss Guido Carli University the unit of the LUISS Guido Carli Univer- eration, and the contributions to the organi- laborate in both project and research ac- self-determination) and new online services International Journal of Innovation and via T. Salvini 2 sity in charge of both base and applied sation of several international events. tivities by bringing together a multiplicity are the main objectives of this project which Learning, Vol. 15, No. 3, ISSN 1741-8089, 00197 Rome, Italy research in the areas of information sys- of methods for planning interventions and will deploy and evaluate pilots in the fields pp. 328–346 p + 39 06 85225795 tems (IS), enterprise software and knowl- In 2014 the CeRSI-LUISS research center analysing phenomena from different per- of e-health and e-participation. www.cersi.it edge platforms, organisation studies, and hosted six visiting scholars. Still in 2014, spectives. This approach allows scholars to Resca A., Spagnoletti P., (2014) Business de- [email protected] information and communication technolo- members of the CeRSI-LUISS research cent- address relevant problems and engage in A further area of interest is related to IS ed- velopment through digital transformation: gies. CeRSI-LUISS regularly runs scientific er visited foreign Departments in Europe, national and international cooperation with ucation and IT professionalisation, in which the evolution of Amazon.com, In IS, Manage- research and consultancy activities, and USA, and Australia. In this context, the ER- other universities and research institutions. CeRSI-LUISS is contributing to the defini- ment, Organization and Control: Smart Prac- key facts participates in national, European, and in- CIS network still represents an important tion of the e-leadership academic curricula tices and Effects, D. Baglieri et al., LNISO, ternational R&D programmes. CeRSI-LUISS vehicle of opportunities, being a source of Research at CeRSI-LUISS focusses on three in Italy and is working on the definition of forthcoming institution also promotes the development of research contacts for exchanges of scholars and joint subject areas. The first is related to archi- a EU project proposal in collaboration with - Amongst the most relevant in cooperation with most prominent Ital- research activities. tectural and governance mechanisms of ERCIS members. Sabini, L. (2014). The Institutionalization of research institutions in the IS ian and foreign scientific communities, digital platforms supporting online com- Project Management: An Analysis of the ac- research area in Italy and performs, upon request by public or In 2014 Springer published the three vol- munities. The second is related to organi- Finally, the project on “Simulation studies tors, strategies and paths that lead to the - 4 senior advisors private, national or international organisa- umes of the series Lecture Notes in Infor- sational learning processes and capability in IS research” started in 2013 from the col- professionalization of a new discipline (p. - 5 researchers tions, scientific counselling and researches mation Systems and Organization (LNISO), development for digital transformation in laboration of the CeRSI-LUISS and the In- 104). Scholars’ Press. - A number of external national in the aforementioned thematic areas. started by CeRSI-LUISS in 2012. More spe- private and public sectors. The third re- stitute of Information Management of Uni- and international co-workers cifically these volumes contained invited pa- fers to IT governance models, methods versity of St. Gallen, is moving ahead with Sæbø, Ø., Braccini, A. M., & Federici, T. (2014). CeRSI-LUISS is one amongst the most sig- pers from the ItAIS 2013 conference editions. and tools in relationship with the evolu- a new plan for faculty exchanges and joint From the Blogosphere into Real Politics: The research topics nificant research centres in the area of IS in Further volumes are planned to be issued in tion of socio-technical systems. Among the activities in 2015. Use of ICT by the Five Star Movement. In L. - Digital platforms Italy, not only for the quality of the research 2015. ERCIS members are invited to propose more recent application domains for these Mola, F. Pennarola, & S. Za (Eds.), From Infor- - Digital transformation activities performed, but also for having new volumes to be published in this series concepts are e-health and social services, publications mation to Smart Society – Environment, Poli- - IT governance contributed to the birth and growth of the that aims to become an important platform e-business, and e-participation. Beyond Baskerville R., Spagnoletti P., J. Kim (2014) tics and Economics (pp. 241–250). Springer. itAIS (www.itais.org), the Italian Chapter for the dissemination of research results in these topics-oriented studies the research Incident-Centered Information Security: Man- of the AIS (www.aisnet.org), and for hav- the areas of IS and organisation. group is engaged in a continuous quest for aging a Strategic Balance between Preven- Vom Brocke, J., Braccini, A. M., Sonnenberg, ing promoted and coordinated the role of new research methods through meta-level tion and Response, Information and Man- C., & Spagnoletti, P. (2014). Living IT infra- the Italian academic and scientific commu- research topics studies on existing approaches and the ap- agement, Vol. 51, pp. 138–151, http://dx.doi. structures — An ontology-based approach nity, especially at an international level. In Research at CeRSI-LUISS is done in con- plication of emerging methods. This is the org/10.1016/j.im.2013.11.004 to aligning IT infrastructure capacity and the international landscape, even though junction with project activities in which case for instance of agent based simula- business needs. International Journal of Ac- it cannot compete with institutions with a CeRSI-LUISS members participate in the tions which are considered a potential tool counting Information Systems, 15(3), 246– larger and more solid experience, CeRSI-LU- iterative phases of designing and evaluat- for exploring emergent phenomena such as 274. doi:10.1016/j.accinf.2013.10.004 ISS is credited with an important position ing IT artefacts. A multidisciplinary team of online collaboration. 65 university of st. gallen – > University of St. Gallen – Institute of Information Management www.iwi.unisg.ch institute of information management

implementation of Corporate Data Qual- ity Management (CDQM) in organisations. During consortium workshops and bilateral projects participating enterprises gain critical know-how concerning the successful establishment and maintenance of highly effective CDQM systems. Further information: http://cdq.iwi.unisg.ch

Design Thinking: The Design Thinking research group is focused on embedding human-centric innovation tools into corporate structures. The research team continuously strives to improve the capability publications Silic, Mario; Back, Andrea: Information Se- contact details of corporate IT using a holistic approach The following list represents a very limited curity – Critical Review and Future Direc- and to reduce costs and risks in innovation extract of the IWI-HSG publications in 2014. tions for Research. In: Information Manage- prof. dr. robert winter projects. Recent research findings have A complete list of publications, as well as ment & Computer Security 22 (2014), Nr. 3, Institute of Information proven that a combination of verified tools full texts of many papers, is available at S. 279–308. Management with new agile processes and methods in http://www.iwi.unisg.ch/publikationen organisations initiate the transformation Cleven, Anne; Winter, Robert; Wortmann, University of St. Gallen about the institution into customer-oriented IT. Aier, Stephan: The Role of Organizational Felix; Mettler, Tobias: Process Management Mueller-Friedberg-Strasse 8 The Institute of Information Management selected research projects Culture for Grounding, Management, Guid- in Hospitals – An Empirically Grounded 9000 St. Gallen, Switzerland at the University of St. Gallen (IWI-HSG), Enterprise Transformation Management: Sourcing in Financial Services: CC Sourc- ance and Effectiveness of Enterprise Archi- Maturity Model, in: Business Research, 7 p + 41 71 2242190 founded in 1989, is an autonomous re- The main research focus of the CC Corporate ing (in cooperation with the University of tecture Principles. In: Information Systems (2014), 2, pp. 191–216. www.iwi.unisg.ch search institution affiliated with the Uni- Intelligence is to develop “A Design Theory Leipzig) develops concepts, instruments and E-Business Management 12 (2014), Nr. [email protected] versity of St. Gallen (HSG). The Institute for Architectural Coordination of Enterprise and prototypes for managing financial net- 1, S. 43–70. pursues a mixed funding approach. Both Transformations”. A theoretically grounded works. Research activities concentrate on public and privately funded research pro- and customised method for a coordinated customer- and service-oriented innovations Bittner, E. A. C.; Leimeister, Jan Marco: Creat- key facts jects at the IWI-HSG are organised within implementation of enterprise transforma- in networked banks. Further information: ing Shared Understanding in heterogeneous the research programme, Business Engi- tion is developed. For this purpose, vari- http://sourcing.iwi.unisg.ch work groups - Why it matters and how to institution neering, which focusses on supporting ous architectural elements, such as frame- achieve it. In: Journal of Management Infor- - Founded in 1989 business innovation through engineered works, modelling languages or model Independent Living: CC Independent Liv- mation Systems 31 (2014), Nr. 1, S. 111–143. - 5 chairs generic artefacts, such as methods or ref- analysis, are integrated in a consortium ing is engaged in research topics related to - 56 researchers erence models, or through innovative proof industry partners. Further information: quality-of-life enhancement with a special Brenner, Walter; Karagiannis, Dimitris; Kol- - Executive education programmes: totypes. http://ci.iwi.unisg.ch focus on elderly citizens. Besides working be, Lutz; Krüger, Jens; Lamberti, Herman Executive Master’s in Business on innovative service solutions (e.g., out- Josef; Leifer, Larry; Leimeister, Jan Marco; Engineering, Diploma in IT IWI-HSG comprises five departments run Health Services Research: The CC Health door and safety assistance on mobile devic- Österle, Hubert; Petrie, Charles; Plattner, Business Management by full professors (as of autumn 2014): An- Network Engineering focusses on optimis- es), service marketplaces and correspond- Hasso; Schwabe, Gerhard; Uebernickel, Falk; drea Back, Walter Brenner, Reinhard Jung, ing business processes in healthcare organ- ing business models, which facilitate local Winter, Robert; Zarnekow, Ruediger: User, research topics Jan Marco Leimeister, and Robert Winter. isations, as well as on networkability within service provider networks to serve con- Use & Utility Research: The digital user - Enterprise transformation Fifteen postdocs, approximately 36 PhD the public health sector. Current research sumers with personalised well-coordinated as new design perspective in Business & events management students, approximately 12 support staff topics include transformational healthcare, service bundles, are developed and tested. Information Systems Engineering. In: Busi- In 2014 the 41st edition of the Anwender- - Health services research, and several student assistants contribute e-health, process and quality management Further information: http://il.iwi.unisg.ch ness & Information Systems Engineering 6 forum St. Gallen took place, focussing on Independent living to the Institute’s mission. in healthcare, cooperation and service engi- (2014), Nr. 1, S. 55–61. enterprise architecture and transforma- - Design thinking neering, as well as business models in the Crowdsourcing & IT Innovation: The re- tion. Jointly with The Data Warehousing - Service innovation and public sector. Further information: http:// search goals of the Crowdsourcing research Mettler, Tobias; Eurich, Markus; Winter, Institute, IWI-HSG hosted the business engineering ehealth.iwi.unisg.ch group include development of models and Robert: On the Use of Experiments in De- analytics-centric DW2014 conference in Zu- - Sourcing in financial services instruments for the systematic design, in- sign Science Research: A Proposition of an rich. IWI-HSG also organised the Business - Mobile business solutions Corporate Data Quality: CC Corporate Data troduction and use of crowdsourcing ap- Evaluation Framework. In: Communications Engineering Forum, and the Mobile Busi- - Crowdsourcing and IT innovation Quality is focused on the development of proaches and IT-based innovations. Further of the Association for Information Systems ness Forum. methods, architectures, reference mod- information http://crowdsourcing.iwi.unisg.ch 34 (2014), Nr. 1, S. 223–240. els, and prototypes required for efficient 67 university of turku – turku school > University of Turku – Turku School of Economics – Department Information Systems Science www.utu.fi/tse-en of economics – department information systems science current research projects publications One of the Institute’s primary activities is Li, H., Liu, Y. (2014). Understanding post- the ICT-portti-project (from 2008) with the adoption behaviours of e-service users in aim of promoting cooperation cooperation the context of online travel services. Infor- between industry and higher education, es- mation & Management. pecially in the case of SMEs. A similar focus is the production of the Finnish ICT barom- Rohunen, A., Markkula, J., Heikkila, M., & eter. This research has been carried out Heikkila, J. (2014). Open traffic data for fu- since 2012 by Tomi Dahlberg in association ture service innovation: addressing the pri- with the Finnish Information Processing As- vacy challenges of driving data. Journal of sociation at the in University of Turku. theoretical and applied electronic commerce research, 9(3), 71–89. During 2014 several research projects were also carried out with the City of Turku. The Suomi, R., Mäntymäki, M., Söderlund, S. contact details biggest was the Coper-pilot whose aim was (2014) Promoting Health in Virtual Worlds: to develop a citizen-centric web-based por- Lessons from Second Life. Journal of Medi- prof. reima suomi tal for cardiac patients. Other ongoing pro- cal Internet Research Vol 16, No. 10), e229. Department Information Systems jects include D2I (Data to Intelligence) and Science about the institution an established Work Informatics User Ex- Mäntymaki, M. & Islam, A. K. M. N. (2014) The University of Turku is a multidiscipli- perience (WIUX) laboratory, which focusses Social Virtual World Continuance among University of Turku nary scientific university located on the on usability research in various projects. Teens: Uncovering the Moderating Role of Rehtorinpellonkatu 3, Southwest coast of Finland, in the lively Perceived Aggregate Network Exposure, 20520 Turku, Finland student city of Turku. With over 20,000 stu- A new project in 2014 was the Material Behavior & Information Technology, 33 (5), p + 358 50 410 2282 dents and 3,300 employees, the University Value Chain Project in the project portfolio 536–547. www.utu.fi/tse-en of Turku is one of the largest universities in of Cleen Ltd, a Finnish Strategic Centre for [email protected] Finland. The Institute for Information Sys- Science, Technology and Innovation in the Mäntymäki M., Merikivi J., Verhagen T., Feld- tems has three full professors and a total The Institute for Advanced Management In terms of research methods used, the field of environmental technology. berg F. & Rajala R. (2014) Does a contextu- staff of about 25 and has approximately 20 Systems Research (IAMSR) in Åbo Aka- institute has a track record and long tradi- alized theory of planned behavior explain key facts active doctoral level students. This year in- demi University and Information Systems tion in conducting action research dating events why teenagers stay in virtual worlds?, In- take for students to the master’s level hav- Science in the Turku School of Economics back to the 1980s. Today, the competence WIS2014 ternational Journal of Information Manage- institution ing information systems science as their has formed the Turku Information Systems of the faculty members covers the whole The 5th International Conference on Well- ment, Vol 34(5), 567–576. - International environment major subject is around 20 and of the an- Research Alliance (TISRA). The objective is methodological spectrum from qualitative being in the Information Society (WIS 2014) - Approximately 23 000 students nual intake of 250 of the whole Business to increase the effectiveness and credibility to quantitative research, not forgetting the gathered around 100 participants from all Hyrynsalmi S., Seppänen M. & Suominen - Circa 3 500 staff members School. In addition, every year there are of the teaching of and research in informa- philosophical argumentation. over the world: researchers, health care A. (2014) Sources of value in application approximately 40 master’s level students in tion systems science on the national level, practitioners, representatives of non-gov- ecosystems, Journal of Systems and Soft- the institute the two international master’s programmes and develop further cooperation and trust Despite being in a business school, the ernmental organisation as well as business- ware 96, 61–72. - Yearly master’s level intake of the Institute: Global Information Systems between the research units. Institute runs a rich research tradition on es to discuss the opportunities, challenges around 30 Management and International master’s in public sector and third sector organisations and risk that cities and citizens face in the dissertations - 3 professors, 25 staff members, Management of Information Technology reaearch topics also. E-health is a good example of this, 21st century – in the era of digitalisation, Lahtiranta Janne: New and Emerging Chal- 20 active doctoral students (which was ranked by the Eduniversal as The focus of the research activities within where the role of public service cannot be social media and new health technologies. lenges of the ICT-Mediated Health and Well- the 33rd best major programme of 200 ma- the institute lies in understanding the use forgotten. Research is done from the view- Being Services. is master’s programmes jor programmes in the area of management of information and communication technol- point of different organisational stakehold- HCC11 - Global IT Management (GITM) of information systems). ogy in enterprises and other organisations. ers: organisation’s top management, infor- Human Choice and Computers – a series of Xiaoyu Xu: Understanding online game - International Master’s in The research conducted within the institute mation systems management, as well as conferences organised by the Internation- player’s post-adoption behaviour: An inves- Management of IT (IMMIT) The Institute is a member of the Turku Cent- covers most of the key areas of informa- individuals such as customers or workers. al Federation of Information Processing’s tigation of social network games in China. er for Computer Science (TUCS) for studies tion systems. The research activities can be Recent developments put emphasis on the (IFIP) Technical Committee 9 (TC9) – works research topics within information systems. TUCS is a joint classified into five themes: management and organisational aspects of to shape socially responsible and ethical - Management of IS and business IS unit held between the University of Turku, - Management of IS and Business IS data security and privacy, as well as IT gov- policies and professional practices in the - Networks and business models the Turku-based Swedish-speaking Åbo - Networks and Business Models ernance issues. information society. In 2014, this confer- - Work informatics Akademi University and Turku Polytechnic. - Work Informatics ence series celebrated its fortieth year. - Well-being and healthcare IS - Healthcare Information Systems - IT ethics 69 ulsan national institute of science > Ulsan National Institute of Science and Technology – School of Business Administration http://management.unist.ac.kr and technology (unist) – school of business administration

contact details

dr. minseok song School of Business Administration

Ulsan National Institute of Science and Technology Students in the Business Analytics pro- Some of the research topics are as follows: selected publications UNIST-gil 50, Ulsan 689-798, gramme will be trained for careers in a va- Y. Jung and S. Kim, “Response to potential Republic of Korea riety of business fields. By acquiring the lat- - Dr. Wooje Cho’s core research area is information technology risk: Users’ valua- p +82 52 217 3116 est analytical techniques as well as business information technology strategy, which tion of electromagnetic field from mobile http://management.unist.ac.kr knowledge in the programme, students will has two dimensions: (1) strategic man- phones”, TELEMATICS AND INFORMATICS, [email protected] about the institution become analytics experts, good at analysing agement of IT for general firms and (2) Vol.32, No.1, pp.57–66, 2014. The School of Business Administration at and interpreting business phenomena. The strategy for IT firms. The first research UNIST aims to cultivate students who have programme consists of business knowledge dimension includes the topics of IT port- W. Cho, Y. Jung, and JH Im, “Students’ eval- key facts the key talents needed for management courses, training in analytical techniques, folio management, and information secu- uation of learning management systems positions and who will be able to lead the and analytics projects. The programme will rity. The second includes investment in current research projects in the personal computer and smartphone institution global economy era by combining science help students to gain insight into business software quality for vendors, software This year, several projects in process min- computing environments”, International - Founded in 2009 and technology principles with manage- complexity in the Big Data era. engineering issues and strategies for the ing are ongoing. The titles of the projects Journal of Mobile Communications, Vol. 12, - 5,000 students ment skills. Toward this end, our students merger with or the acquisition of IT firms. are as follows: No.2, pp.142–159, 2014. - School of Business Administration will cultivate the basic knowledge needed research topics with 30 faculty members to be outstanding managers in a variety of In the School of Business Administration, - Dr. Changyoung Lee focusses mainly on: - Software development of automated Y. Jung and SD Pawlowski, “Understand- positions through the undergraduate curric- we have five research groups: Digital Busi- 1) future-oriented technology analysis, 2) business process analysis on enterprise ing consumption in social virtual worlds: A research topics ulum, which includes the following majors: ness Strategy, Risk Management, Behav- systematic technology intelligence, 3) ro- big data for business tasks, and collabo- sensemaking perspective on the consump- - Digital Business Strategy: technology management, management in- ioural Decision Making, Energy Commodity bust technology planning, 4) intellectual ration management (funded by the Minis- tion of virtual goods”, JOURNAL OF BUSI- IT-enabled organisational formation systems, financing, accounting, Trading & Financial Engineering, and Finan- property management, and 5) service sci- try of Knowledge Economy, 2013–2014) NESS RESEARCH, Vol.67, No.10, pp.2231– innovation, IT governance and marketing and international management. cial Mathematics. Furthermore, the Center ence. 2238, 2014 security, IT economics, economics The School of Business Administration has for A2 (Advanced Analytics) was launched - Process mining in case handling processes in the digital age, business about thirty faculty members, and they in 2014. The center focusses on the de- - Dr. Minseok Song focusses on BPM and (funded by National Science foundation of M. Cho, M. Song, and S. Yoo, “A System- process mining/Data mining, make important research contributions and velopment of innovative analysis methods process mining. Special areas of research Korea, 2011–2016) atic Methodology for Outpatient Process e-commerce, e-education, actively publish their research. and the cultivation of analytic profession- are process mining in healthcare industry Analysis Based on Process Mining”, AP-BPM social media, Big data analysis als in the big data era. Our strategic fo- and manufacturing process analysis. Cur- - Process mining in B2C Service industry 2014, pp. 31–42, 2014 - Behavioural decision making business analytics programme cusses are analytic for manufacturing and rently, he is involved in several research (funded by Ministry of Knowledge Econo- - Risk management To meet the demands set by world trends healthcare. The center emphasises on ac- projects with industry partners and tries my, 2011–2016) C. Lee, B. Kang, and J. Shin, “Novelty-focused - Energy commodity trading and features of local industries, our school tive collaborations with industries and to develop more practical process mining patent mapping for technology opportunity and financial engineering has developed a graduate programme in aims to contribute enhancement of indus- techniques considering industry charac- - Development of a CP discovery & man- analysis“, TECHNOLOGICAL FORECASTING business analytics (BA). trial competitiveness in the country. teristics. agement system (Bundang Seoul Nation- AND SOCIAL CHANGE, 2014 (forthcoming). al University Hospital, 2013–2014)

71 university of liechtenstein – > University of Liechtenstein – Institute of Information Systems – Hilti Chair of Business Process Management www.uni.li/is institute of information systems – hilti chair of business process management The Association for Information Systems Debortoli, S., Müller, O., & vom Brocke, J. (AIS) has awarded Professor Jan vom Brocke (2014). Comparing Business Intelligence tenstein is a boundary-spanning discipline the AIS Award for Innovation in Teaching. and Big Data Skills: A Text Mining Study focussed on division and re-integration of Jan vom Brocke was honoured for his Col- Using Job Advertisements. Business & In- work in organisations and on the analysis laborative Business course (also known as formation Systems Engineering, in press. of process data for organisational decision- the ERCIS virtual seminar) he has taught in making. collaboration with the Münster team for the Books third year running, involving students from J. vom Brocke & M. Rosemann (Eds.). (2015). Furthermore, we are member of the EU-fund- over 30 countries. Handbook on Business Process Manage- ed projects PRAXIS (European Center for Pro- ment, 2nd Edition, Volume 1 und 2, Berlin et ject/Internship Excellence) and FETCH (Fu- publications al.: Springer. ture Education and Training in Computing). Journal Publications: Neff, A. A., Hamel, F., Herz, T. P., Uebernickel, J. vom Brocke & A. Simons (Eds.). (2014). about the institution to support students with their living costs awards F., Brenner, W., & vom Brocke, J. (2014). De- Enterprise Content Management in Informa- contact details The Institute of Information Systems at the in Liechtenstein. (see www.uni.li/student- Stefan Debortoli (best publication) and So- veloping a Maturity Model for Service Sys- tion Systems Research, Foundations, Meth- University of Liechtenstein was founded in research-fellowship for details). nia Lippe Dada (best project) have been tems in Heavy Equipment Manufacturing ods and Cases. Berlin et al.: Springer. prof. dr. jan vom brocke the early 1990s and has been continuously awarded the Liechtenstein Young Research Enterprises. Information & Management. Hilti Chair of Business Process growing since then. Members of the insti- The institute represents the Association for Award. J. vom Brocke & T. Schmiedel (Eds). (2015). Management tute have published in leading IS journals, Information Systems (AIS) in Liechtenstein Seidel, S., Pimmer, C., Recker, J., vom Business Process Management. Driving In- including MIS Quarterly, Journal of the AIS, through the Liechtenstein Chapter of the The paper “Big Data & Inductive Theory De- Brocke, J. (2014), IT-enabled Sustainability novation in a Digital World. Berlin et al.: Dr. Oliver Müller Journal of MIS, and Journal of Information AIS (LCAIS). Iris Junglas (Florida State Uni- velopment: Towards Computational Ground- Transformation—the Case of SAP, in: Com- Springer. Dr. Bernd Schenk Technology. The institute offers a Master’s versity, Tallahassee, USA); Marcello La Rosa ed Theory?” by Nicholas Berente and Ste- munications of the Association for Informa- Dr. Theresa Schmiedel in Information Systems with majors in Busi- and Jan Recker (both from the Queensland fan Seidel received the Outstanding Paper tion Systems (CAIS), dissertations/habilitations Dr. Stefan Seidel ness Process Management and Data Sci- University of Technology, Brisbane, Austral- Award in the Research Methods track at the Dr. Stefan Seidel from the Institute of In- Dr. Alexander Simons ence, a PhD programme in Information and ia); Günter Schmidt (Saarland University, 20th Americas Conference on Information Schmiedel, T., vom Brocke, J., & Recker, J. formation Systems has been awarded the Dr. Markus Weinmann Process Management, and a major in Infor- Saarbrücken, Germany); Nicholas Berente Systems (AMCIS 2014). (2014). Development and Validation of an venia legendi at the University of Liechten- mation Management & IT within the Bache- (Terry College of Business, Athens, USA); Instrument to Measure Organizational Cul- stein. His habilitation “On Theory, Context, University of Liechtenstein lor’s programme in Business Administration. and Christoph Schneider (City University of Professor Jan vom Brocke was elected Vice tures’ Support of Business Process Man- Design, and Impact in Information Sys- Fürst-Franz-Josef-Strasse 21 Hong Kong) have been awarded Liechten- President of the AIS, responsible for the agement. Information & Management, tems Research,” was supervised by Prof. 9490 Vaduz The institute is a co-founder of the Hilti Fel- stein Research Fellows. They visit the insti- area of education. In his term from July 51(1), 43–56. Jan vom Brocke. The evaluation committee Principality of Liechtenstein lowship Programme wich provides highly tute on a regular basis. 2014 to July 2016 he intends to increase consisted of colleagues from the University p + 423 265 1300 motivated and committed master’s students the societal contribution and recognition of vom Brocke, J., & Liang, T.-P. (2014). Guide- of St. Gallen (Switzerland), the University www.uni.li/is with the opportunity to do an internship at research topics and projects the AIS through better transparency of IS lines for Neuroscience Studies in Informa- of Innsbruck (Austria) and the University of [email protected] the Hilti Corporation in Liechtenstein while, Evaluating IT Support for Creative Process- educational programmes worldwide. tion Systems Research. Journal of Manage- Regensburg (Germany). at the same time, studying in the Master’s es: Creativity is the origin of innovation. It ment Information Systems (JMIS), 30(4), programme in Information Systems at the is thus an indispensable factor in propelling Professor Jan vom Brocke was elected Vice 211–234. Both Sonia Lippe Dada and Andrea Herbst key facts University of Liechtenstein. Currently wel- economic growth and societal well-being. President of the German Academic Asso- from the Institute of Information Systems coming applications for the 16th call of the ciation for Business Research, which com- vom Brocke, J., Schmiedel, T., Recker, J., Trk- were awarded their PhDs during the gradu- institution Hilti Fellowship, the programme is a vital eSociety and Open Innovation: In this pro- prises nearly all 2000 business professors man, P., Mertens, W., & Viaene, S. (2014). ation ceremony on 26 September 2014. - Founded in 1991. element of student exchange within the ER- ject, funded by the International Lake Con- in Germany, Austria, Switzerland and Liech- Ten Principles of Good Business Process Both reached the highest marks (summa - 25 researchers CIS network. In the last year, students from stance University Consortium, the Lake tenstein. Starting in January 2015 he will be Management. Business Process Manage- cum laude) for their research on: The Man- Estonia, Finland, Germany and Russia par- Constance Region is analysed as a case in responsible for the area of Design-oriented ment Journal (BPMJ), 20(4), 530–548. agement of Collaborative Research Projects research topics ticipated in the programme (more informa- which four countries (Liechtenstein, Switzer- Research in Business. in Information Systems and Evaluating the - Business process management tion available at www.uni.li/hilti-fellowship). land, Austria, and Germany) interplay as an Müller, O., Schmiedel, T., Gorbacheva, E., & Success of Enterprise Content Manage- - IS-enabled Organisational trans- innovation cluster. Along with some 480 outstanding young ac- vom Brocke, J. (2014). Toward a Typology of ment, respectively. formation and green IS Starting from February 2015 onwards, stu- ademics from almost 80 different countries, Business Process Management Profession- - Creativity and innovation in IS dents also have the opportunity to become EU Project RISE_BPM: RISE_BPM is a recent Oliver Müller and Stefan Debortoli from the als: Identifying Patterns of Competence - Information and content a Student Research Fellow at the Institute ERCIS project that networks world-leading Institute of Information Systems at the Uni- through Latent Semantic Analysis. Enter- management of Information Systems. Students will be research institutions and corporate innova- versity of Liechtenstein took part in the Lin- prise Information Systems, - Big Data analytics involved in the department’s research actors to develop new horizons for Business dau Nobel Laureate Meeting on Economic tivities while at the same time studying for Process Management (BPM). BPM as a Sciences and met 19 Nobel prize winners on their master’s degree. Funding is provided core research area of the group in Liech- the shores of Lake Constance. 73 vienna university of economics > Vienna University of Economics and Business – Institute for Information Business http://www.wu.ac.at/infobiz/ and business – institute for information business members at EMoV 2014, BPMDS 2014, BPM selected publications 2014, and JCIS 2014. Henrik Leopold, Jan Mendling, Hajo A. Rei- jers, Marcello La Rosa: Simplifying process The SHAPE (Safety-critical Human- & dAta- model abstraction: Techniques for gener- centric Process management in Engineer- ating model names. Inf. Syst. 39: 134–151 ing projects) project of the FFG (Forschun- (2014) gsförderungsgesellschaft) programme started on 1 October 2014 and it will be Di Ciccio, Claudio, Marrella, Andrea, Russo, running for the next 30 months. In this pro- Alessandro. 2014. Knowledge-intensive Pro- ject, the Institute for Information Business, cesses: Characteristics, Requirements and in collaboration with Siemens AG, will de- Analysis of Contemporary Approaches. Jour- velop ICT support for more rigorous and nal on Data Semantics 1–29 verifiable process management in recurring and adaptive engineering processes, Henrik Leopold, Jan Mendling, Artem Polyvy- contact details by supporting modelling, monitoring and anyy: Supporting Process Model Validation conformance checking in safety-critical en- through Natural Language Generation. IEEE msc. monika malinova gineering processes. Trans. Software Eng. 40(8): 818-840 (2014) Institute for Information Business Umbrich, Jürgen, Hogan, Aidan, Polleres, In the new EU-funded research project, Axel, Decker, Stefan. Forthcoming. Link tra- Vienna University of SERAMIS (Sensor-Enabled Real-World versal querying for a diverse web of data. Economics and Business Awareness for Management Information Semantic Web – Interoperability, Usability, Welthandelsplatz 1 about the institution ment, to meet today’s challenges and to technology. The Institute for Production Systems), we want to push the boundaries Applicability 1020 Vienna, Austria The Department of Information Systems provide a solid basis for tomorrow’s de- Management focusses on research in the of current RFID applications, thus turning p + 43 1 31336 5206 and Operations, Vienna University of Eco- mands. area of supply-chain management. them into powerful tools for intelligent in- Sarah Spiekermann, Jana Korunovska: The http://www.wu.ac.at/infobiz/ nomics and Business (WU Vienna), was formation management. A special focus is importance of interface complexity and [email protected] founded in the course of WU’s organisa- research projects current research projects on the privacy issues that may arise with entropy for online information sharing. Be- tional restructuring in 2005. Since then, The department of Information Systems & The Department of Information Systems innovative RFID applications. Project mem- haviour & IT 33(6): 636-645 (2014) key facts it has consolidated the know-how and Operations consists of five institutes. The and Operations is currently involved in nu- bers from WU are (in alphabetical order) reputation of five highly renowned insti- Institute for Information Business conducts merous research projects, some of which Sushant Agarwal, Jan Mendling, Andreas Kayikci, Yasanur, Stix, Volker. 2014. Causal institution tutes and 16 professors with distinguished research in the area of business- and tech- started recently. To name a few: Rogge-Solti, and Sarah Spiekermann. mechanism in transport collaboration. - Founded in 2005. focusses in research and teaching, provid- nology-driven innovations with a specific Expert Systems with Applications 41 (4): - More than 70 researchers ing a broad representation of IS research focus on business process management, In the context of GET Service, which is a We started the project with the kickoff 1561–1575. topics. Our Bachelor’s Programme in Infor- knowledge management, decision support project that develops a service platform meeting hosted in Vienna. research topics mation Systems is recognised as Austria’s systems, and the semantic web. The Insti- for Green European Transportation (GET), Sigrid Schefer-Wenzl, Mark Strembeck: Mod- - Business process management leading degree program in this field (ac- tute for Information Management and Con- that facilitates real-time aggregated plan- eling Support for Role-Based Delegation in - Process mining cording to Format Uni-Ranking, 2009). trol’s focus is on responding to the needs ning, synchro-modal (re) planning, reduc- Process-Aware Information Systems. Busi- - Supply chain operations planning of organisations and societies with regard tion of empty miles and co-modal plan- ness & Information Systems Engineering - Social aspects of IS The recently established Master’s Pro- to information and technology management, ning, the following main events happened 6(4): 215-237 (2014) - Business programming gramme in Information Systems (launched especially considering accountability. The re- in the past year: WU Vienna hosted the - Knowledge management in winter semester 2013/14) ambitiously at- search areas of the Institute for Information General Assembly for GET Service, the first Sigrid Schefer-Wenzl, Mark Strembeck: Mod- - Semantic web technologies tempts to follow in these successful steps. Systems and New Media emphasise two ma- one after the Year 2 Review meeting held in el-driven specification and enforcement of - Operations research It provides students with IT-related knowl- jor areas: new media – in particular compu- Eindhoven). WU also attended the General RBAC break-glass policies for process-aware - Decision support systems edge and skills, with a particular emphasis tational media, active media, and polymor- Assembly that took place place in Munich awards information systems. Information & Soft- - Computer integrated manufacturing on management and research topics. It is phic media – and information systems – in in May 2014 hosted by Transver GmbH, In October 2014, Henrik Leopold received ware Technology 56(10): 1289–1308 (2014) - Online algorithms and decision a well-balanced mix of theory and practice particular highly flexible systems and appli- and Potsdam in September 2014, hosted the TARGION dissertation award for his doc- theory and the inclusion of state-of-the-art re- cation engineering. The Institute of Manage- by Hasso Plattner Institute at University of toral thesis „Natural Language in Business Bernhard Hoisl, Stefan Sobernig, Mark Strem- - New product development search findings gives graduates the tools ment Information Systems intends to use a Potsdam. GET Service’s topics and objec- Process Models“. The TARGION award is the beck: Modeling and enforcing secure object - Data modelling and eLearning they need to question standard practices wide range of methods to contribute to the tives were presented by Jan Mendling as most highly remunerated award in the field flows in process-driven SOAs: an integrated - Relation theory and develop innovative solutions. The Mas- development of aspects of sustainable tech- part of the keynote of the EMoV Workshop of Information Systems research in Germa- model-driven approach. Software and Sys- - eGovernment and eVoting ter’s in Information Systems was designed, nology. The institute’s aim is to be a think at Modelierung 2014 in March 2014. Recent ny. It includes a price of € 10.000, and is tem Modeling 13(2): 513–548 (2014) - eMarketing and Software agents together with a board of leading Austrian tank for business and society that focusses advancements were published as research bestowed every three years by the manage- - Secure business systems stakeholders from industry and govern- on the sustainable design of information papers, co-authored and presented by WU ment consulting company INTARGIA.events. 75 university of waikato – > The University of Waikato – Department of Management Systems mngt.waikato.ac.nz/msys department of management systems

publications McQueen, Robert; Yin, Zhaowen (2014), Per- Bohme, T; Williams, S; Childerhouse, P; ceptions of entrepreneurs about their zero Deakins, E; Towill, D (2014), Squaring the employee web enabled businesses, Journal circle of healthcare supplies, Journal of of Small Business and Enterprise Develop- Health Organization and Management, 28 ment, 21 (1): 26–48. (2): 247–265 Rusly, F; Sun, YTP; Corner, J (2014), The im- Bohme, T; Deakins, E; Pepper, M; Towill, D pact of change readiness on the knowledge (2014), Systems engineering effective sup- sharing process for professional service ply chain innovations, International Journal firms, Journal of Knowledge Management, of Production Research, online, 20 pgs 18 (4): 687–709

Chen, Jihong; McQueen, Robert; Sun, Peter Zhang, Abraham; Lam, Jasmine Siu Lee (2013), Knowledge transfer and knowledge (2014), Daily Maersk’s impacts on shippers’ contact details building at offshored technical support cent- supply chain inventories and implications ers, Journal of International Management, for the liner shipping industry, Maritime dr. stuart dillon -online, 1–15. Policy and Management, online, 17 pgs Waikato Management School, Department of Management about the institution ate Diploma in Electronic Commerce, have cluding e-tourism, emergency management Dillon, Stuart; Stahl, Florian; Vossen, Got- Zhang, Abraham; Lam, Jasmine Siu Lee Systems The Waikato Management School is accred- grown out of the Department’s success in and healthcare sectors. Another internation- tfried; Rastrick, Karyn (2013), A contempo- (2014), Impacts of scheduling reliability ited by AACSB International, EQUIS – the this area. al collaborative project (involving Waikato, rary approach to coping with modern infor- and sailing frequency on the liner shipping University of Waikato European Quality Improvement System, and QUT & Muenster) that was funded as part of mation overload, Communications of the and port industry: A study of Daily Maersk, Private Bag 3105, Hamilton, AMBA – the UK-based Association of MBAs. research topics the NSS project, has contrasted the policy ICISA, 14 (1): 1–24. Transportation Journal, 53 (2): 235–253 3240 New Zealand AACSB is the US-based Association to Ad- Our research reflects the multidisciplinary maker views around e-local government in p + 64 7838 4563 vance Collegiate Schools of Business and is nature of the department. Recent relevant each of Germany, Australia and New Zea- Dillon, Stuart; Rastrick, Karyn; Stahl, Florian; Zhang, Abraham; Lam, Jasmine Siu Lee; mngt.waikato.ac.nz/msys the world’s oldest-established quality assur- research projects focus on: land. A number of research publications are Vossen, Gottfried (2014), Cases for the web in Huang, GQ (2014), Port strategy in the era [email protected] ance body in management education. under way. Empirical research is also under the pocket (WiPo): Surviving offline with on- of supply chain management: the case of - Data curation way looking at the competencies of IT pro- line data, International Journal of Information Hong Kong, Maritime Policy & Manage- These accreditations are reviewed every few - IT project management ject managers. This project, carried out with Technology and Web Engineering, 9 (3): 20 ment, 41 (4): 367–383 key facts years by a team of academics from business - Data marketplaces the University of Washington, is uncovering schools around the world to ensure Waikato - Mobile commerce a number of interesting attributes of suc- Dillon, S; Buchanan, J; Al-Otaibi, K (2014), Zhang, A (2014), Quality improvement institution Management School staff continue to offer - Electronic government cessful IT project managers. Perceived risk and online shopping inten- through Poka-Yoke: from engineering de- - Founded in 1964. high quality and relevant teaching and that - Systems intelligence tion: A study across gender and product sign to information system design, Interna- - The Department of Management our top research rankings, programming - Knowledge transfer A number of other relevant research pro- type, International Journal of e-Business Re- tional Journal of Six Sigma and Competitive Systems is one of eight and planning are maintained to interna- - Supply Chain Integration jects are ongoing in the areas of systems in- search, 10 (4): 26 pgs Advantage, 8 (2): 147–159 departments in the Faculty of tional standard. The Waikato Management telligence, knowledge sharing, supply chain management School is the top-ranked business school in current research projects integration, and emergency management. Dillon, S; Vossen, G (2014), SaaS cloud com- dissertations - 6 full-time researchers New Zealand based on PBRF research pro- One of the Department’s key research pro- puting in small and medium enterprises: Al Namani, Hamed: A Multi-level Technol- ductivity assessments. jects, involving collaboration with Prof hosted seminars A comparison between Germany and New ogy Acceptance, Adoption and Implemen- research topics Gottfried Vossen from Muenster and his The Department regularly hosts seminars Zealand, International Journal of Informa- tation Model for Achieving Government-Cit- - IT project management The Department of Management Systems research assistant Florian Stahl, examines by visiting speakers which span a range tion Technology, Communications and Con- izen Dialogue: An Omani Case Study, 2014 - Data marketplaces is one of eight departments in the Wai- a range of related issues associated with of topics, reflecting the multidisciplinary vergence, online, 17 pgs - Data curation kato Management School and oversees data curation, presentation of curated data research interests of the Department. Re- Al Saifi, Said Abdullah: The Nature of the - Website alignment the disciplines of e-business, e-commerce, on mobile devices, and data storage and cent seminar topics include “Using Change McQueen, Robert; Daud, Nordiana (2013), Relationships between Social Networks, - Electronic government supply chain management, and logistics. presentation without internet access. An Management to Drive Sustainable Organi- Relationships between micro-enterprises Interpersonal Trust, Management Support, - The IS research discipline The Department also teaches project man- important output of this work to date has sational Change”, “Offshore Software De- and web developers: Roles, misconcep- and Knowledge Sharing, 2014 - Systems intelligence agement, decision making and knowledge been the Web In Your Pocket (WiPo) tool, velopment and Maintenance from a Non- tions and communication, International - Knowledge transfer management. It was one of the first places which allows selected data to be ‘pushed’ Anglo-Saxon Perspective: Project Selection Journal of E-Entrepreneurship and Innova- Wilkinson, Gustav: Activity-based measure- in the world to introduce the Bachelor of to a digital device and remain available to and Success Factors”, “Organising for Data tion, 4 (1): 28–42. ment extending attribute-based measure- Electronic Commerce degree, and comple- the user, even in areas where there is no Quality”, and “The Web in Your Pocket – ment of learning organisations, 2013 mentary qualifications, including the Mas- internet access. The WiPo tool has the po- Bringing an Idea to Life”. ter’s in Electronic Commerce and Postgradu- tential to be used in a range of areas, in- 77 competence centers > Competence Centers www.ercis.org

Generic Model Query Language (GMQL): interest group within the German Comput- Bergener, P.; Delfmann, P.; Weiss, B.; Win- Becker, J.; Breuker, D.; Delfmann, P., GMQL is a structural query language for er Science Association (GI) in cooperation kelmann, A.: Detecting Potential Weakness- Matzner, M.: Designing and Implement- contact details conceptual models that is based on graph with the University of Osnabrück and the es in Business Processes – An Exploration ing a Framework for Event-Based Predic- pattern matching. With GMQL, analysts can Karlsruhe Institute for Technology (KIT). of Semantic Pattern Matching in Process tive Modelling of Business Processes. In: search for sections in conceptual models The interest group has already organised Models. To appear in: Business Process Proceedings of the International Workshop that match a specific structure with spe- a dedicated workshop on the conference Management Journal 21 (2015) 1. on Enterprise Modeling and Information cific contents. Such model querying serves Modellierung 2014 in Vienna. We will repeat Systems Architectures (EMISA 2014). LNI. in, for instance, identifying inefficiencies the workshop at the ECIS 2015 conference Delfmann, P.; Dietrich, H.-A.; Steinhorst, M.; Luxembourg 2014. in business processes, searching for legal in Münster. Furthermore, we created a joint Becker, J.: Comprehensive Tool Support for violations of information systems, or gen- research project on process modelling sup- Enterprise Modelling and Evaluation. To Breuker, D.; Dietrich, H.-A.; Steinhorst, M.; erating database tables automatically from port systems together with our colleagues appear in: International Journal of Informa- Delfmann, P.: Outlining a Graphical Model a data model. from Osnabrück. tion System Modeling and Design (2015). Query Approach Based on Graph Matching. In: Proceedings of the International Work- conceptual modeling Diagrammed Model Query Language Delfmann, P.; Höhenberger, S.: Supporting shop on Enterprise Modeling and Informa- Nowadays, conceptual modeling supports (DMQL): Like GMQL, DMQL is a graph Business Process Improvement through tion Systems Architectures (EMISA 2014). a variety of business tasks aimed to im- pattern matching-based model query lan- Business Process Weakness Pattern Col- LNI. Luxembourg 2014. pd dr. patrick delfmann prove the productivity of companies among guage. As opposed to GMQL, one can spec- lections. To appear in: Proceedings of the Competence Center Conceptual different industries. Conceptual models ify query patterns graphically, hence much Due to the frequent use of conceptual International Conference Wirtschaftsinfor- Breuker, D.; Delfmann, P.; Matzner, M.; Modelling capture various aspects of a company’s in the same way that one would draw a models in many domains, the Competence matik 2015. Osnabrück 2015. Nominated Becker, J.: Designing and Evaluating an In- structure and behaviour, such as business conceptual model. In this way, we improved Center for Conceptual Modeling is closely for the Best Paper Award. terpretable Predictive Modeling Technique p + 49 251 83-38083 processes, business data, and organiza- the ease-of-use of model querying and sup- linked to and cooperates with the Compe- for Business Processes. In: Proceedings of patrick.delfmann@ercis. tion. Documenting these aspects through port the dissemination of model query lan- tence Centers of E-Government, ERP, and Breuker, D.; Delfmann, P.; Dietrich, H.-A.; the 2nd International Workshop on Decision uni-muenster.de diagrammatic representations provided by guages into corporate reality. Service Sciences. Steinhorst, M.: Graph Theory and Model Col- Mining & Modeling for Business Processes conceptual models, business analysts can lection Management – Conceptual Frame- (DeMiMoP’14), held in conjunction with gain a quick overview of how the company Business Process Compliance Management We are very happy that we could publish work and Runtime Analysis of Selected BPM 2014. LNBIP. Eindhoven 2014. University of Münster works in detail. Hence, conceptual models (BPCM): We applied our knowledge of our research results in renowned, high- Graph Algorithms. Information Systems and ERCIS – Competence Center serve not only to document but also to model querying to business process mod- ranked outlets (such as Information Sys- e-Business Management (ISeB) 12 (2014) 2. Delfmann, P.; Dietrich, H.-A.; Havel, J.-M.; Conceptual Modeling analyze specific aspects of corporate real- els to be checked for compliance. To prove tems and Information Systems Frontiers). Steinhorst, M.: A Language-Independent Leonardo-Campus 3 ity in order to support economic decision the utility of model-driven Business Process Recently, we were nominated for the Best Becker, J.; Beverungen, D.; Knackstedt, R.; Model Query Tool. In: Proceedings of the 48149 Münster, Germany making. For instance, the use of concep- Compliance Checking, we collaborate with Paper Award of the Wirtschaftsinformatik Rauer, H. P.; Sigge, D.: On the Ontologi- Conference Design Science Research in tual models supports Business Process companies from the financial sector. We 2015 conference. cal Expressiveness of Conceptual Modeling Information Systems and Technologies Improvement, Benchmarking, Software successfully finished our research project Grammars for Service Productivity Manage- (DESRIST). Miami 2014. Customizing, Workflow Management, and on Business Process Compliance Manage- ment. Information Systems and e-Business Compliance Management. ment funded by the German Research Foun- selected publications Management 12 (2014) 3, pp. 337–365. Delfmann, P.; Hübers, M.: Entwicklung eines dation (DFG) from 2012-09 to 2014-08. Becker, J.; Delfmann, P.; Dietrich, H.-A.; Katalogs von Regulationsmustern zur Un- Due to their considerable potential to sup- Eggert, M.; Steinhorst, M.: Model-based Knackstedt, R.; Heddier, M.; Becker, J.: Con- terstützung der Compliance-Überprüfung port decision making, many companies Business Process Compliance Checking in ceptual Modeling in Law: An Interdiscipli- von Geschäftsprozessen im Finanzsektor. have started to create large collections of Financial Industries – Conceptualization, nary Research Agenda. Communications of In: Proceedings of the Workshop Dienstleis- conceptual models. This makes it more and Implementation, and Evaluation. Informa- the AIS (CAIS) 34 (2014) 1. tungsmodellierung (DLM), co-located with more difficult for analysts to analyze con- tion Systems Frontiers. Accepted for Pub- the conference Modellierung. Wien 2014. ceptual models in order to support their Semantic Technologies in Business Process lication 2014-08-15, DOI: 10.1007/s10796- Stein, A.; Heddier, M.; Knackstedt, R.; Beck- business tasks. Hence, the Competence Management: To support the construction 014-9529-y. er, J.: Configuring the Supply Chain Opera- Center of Conceptual Modeling focuses on of consistent and unambiguous conceptual tions Reference Model. International Jour- the development of novel methodologies, models in the field of business process Delfmann, P.; Steinhorst, M.; Dietrich, H.-A.; nal of Engineering, Science and Technology providing automatic support for the design management, a new research stream of Becker, J.: The Generic Model Query Lan- (IJEST), 6 (2014) 3, pp. 17–29 and analysis of conceptual modeling in dif- our Competence Center is devoted to the guage GMQL – Conceptual Specification, ferent business domains. In particular, we use of semantic technologies to combine Implementation, and Runtime Evaluation. Havel, J.-M.; Steinhorst, M.; Dietrich, H.-A.; Delf- worked on the following topics: them with conceptual models. Such tech- To appear in: Information Systems 47 mann, P.: Supporting Terminological Standard- nologies include, amongst others, formal (2015) 1, pp. 129–177. ization in Conceptual Models – A Plugin for process ontologies, recommender systems, a Meta-Modelling Tool. In: Proceedings of the and computational linguistics services. To 22nd European Conference on Information Sys- promote this topic, we founded a special tems (ECIS 2014). Tel Aviv 2014. 79 competence centers > Competence Centers www.ercis.org

contact details

prof. dr. stefan stieglitz Academic Head

p + 49 251 83-38115 [email protected] Blog of the Competence Center Connected Organization – Student‘s Project – Mobile Applications at WINGAS Headquarters in Kassel www.connected-organization.de connected organization The Competence Center Connected Organi- research projects and to share their knowl- supports the 24/7 shiftworkers of Wingas ternational conferences (e.g. Human Com- academic partners zation (3CO) was founded in spring 2013 edge on joint practice projects. Moreover, to control and identify bugs. The mobile puter Interaction (HCI)). Technische Universität Berlin, to examine the influence of upcoming IT grounded on former common workshop app needs to fulfill high-quality standards Prof. Dr. Rüdiger Zarnekow technologies and trends in organizations. activities at the “Jahrestagung der Gesells- due to sensitive penalties which were is- In 2015 3CO will continue working together Caused by the introduction of new con- chaft für Informatik”, the involved partners sued for faults. with companies to strengthen the intercon- Technische Universität Braunschweig, cepts and technologies on communication decided to publish a book on the topic of nectedness between research and profes- Prof. Dr. Susanne Robra-Bissantz and collaboration, relations of companies, “gamification”. The book will include both Of course, the Competence Center itself sional practice. NGOs, and political actors to their stake- research articles and success stories pro- uses social networks as well. The 3CO Jacobs-Universität Bremen, holders (citizens, customers, partners, in- vided by practitioners on aspects such as hosts profiles on Facebook and XING. The Prof. Dr. Lattemann terested parties, etc.) are heavily changing. e-learning, collaboration, innovation man- Facebook group “Community – Compe- This development leads to new challenges agement, and customer relations. tence Center Connected Organization” is tobias brockmann for organizations and to new research used to share information about the latest Managing Director questions for the academic world. Further more, in 2014 two student projects, projects and to keep in contact with part- both in cooperation with the large German ners and interested people. Moreover, the p + 49 251 83-38122 The 3CO network consists of partners from gas trading company WINGAS GmbH, were 3CO pursues a blog in which the 3CO staff [email protected] University of Muenster (ERCIS), Technis- completed. The first group of students was regularly posts about trends and technolo- che Universität Berlin, Technische Univer- assigned the task of extracting customer gies and their impact on organizations. sität Braunschweig, and Jacobs-University information for the B2B market from pub- Topics include, for example, “the value University of Münster Bremen. Moreover, the network heavily co- licly accessible social media. The students of employer branding for enterprises” or ERCIS – Competence Center operates with business partners as well as developed a concept to rate the acquisi- “pros and cons of mobile device manage- Connected Organization political players and public entities. tion potential of social network profiles. ment system in enterprises”. Leonardo-Campus 11 Further more, they developed an interface Student‘s Project – Mobile Applications 48149 Münster, Germany In February 2014 the first 3CO workshop to integrate social media data into an ex- In 2014 joint research articles in the field of Kick-off meeting @ Europe‘s largest natural took place at the “Multikonferenz Wirtschaft- isting CRM system. The second project mobile technologies, particularly between gas storage www.connected-organization.de sinformatik (MKWI)” in Paderborn. The part- finished in August 2014. The students de- the Jacobs University of Bremen and the ners met to shape the scope and strategy veloped a web-based mobile application University of Muenster, were published in of the Competence Center. The network to monitor and control critical gas trading international journals (e.g. Mobile Informa- partners committed to apply for common market communication processes. The app tion Systems) and were presented at in- 81 competence centers > Competence Centers www.ercis.org

The research field visualization elaborates Last but not least, the coordination research selected publications on the modelling of humanitarian supply area is concerned with the governance of Blecken, A.; Hellingrath, B.: Supply Chain contact details chains. The development and deployment ad-hoc networks in crisis management. Management Software for Humanitarian Op- of an IT-supported reference model for hu- erations: Review and Assessment of Current manitarian supply chains provides a com- Tools. In: Proceedings of the 5th International mon terminology, predefined tasks and selected projects Conference on Information Systems for Crisis aligned processes. Moreover, the visualiza- The NITIMesr project is an Initial Training Response and Management ISCRAM2008. tion has the potential to ensure reusabil- Network administered by the Marie Curie Washington, DC, USA, 2008. S. 342-351. ity and adaptability whilest respecting the Program and collaborates with the Gradu- end-user’s requirements. ate School on Networks, Information, Blecken, A.; Schulz, S.; Hellingrath, B.; Dan- Technology and Innovation Management gelmaier, W.: Humanitarian Supply Chain DRIVER Consortium kick-off meeting in Madrid The C3M’s analysis research area concen- (NITIM). Within NITIMesr, the C3M is repre- Process Reference Model. International trates on performance measurement and sented by the Chairs for Information Sys- Journal of Services, Technology and Man- crisis management C3M integrates a collaborating network of management. The development and deploy- tems and Supply Chain Management (Prof. agement, 12(4): S. 391-413 2009 The Competence Center for Crisis Manage- humanitarian logistics organizations, inno- ment of a performance measurement sys- Dr.-Ing. Bernd Hellingrath) and Interorgani- ment (C3M), founded at the end of the year vative information systems and renowned tem for humanitarian logistics establishes zational Systems (Prof. Dr. Stefan Klein), Widera, A.; Hellingrath, B.: Performance prof. dr.-ing. bernd hellingrath 2013, integrates the research efforts of research groups on crisis management and prerequisites for a process-driven, modular, both from the ERCIS headquarters in Mün- Measurement Systems for Humanitarian Academic Director the ERCIS network in the domain of crisis humanitarian logistics. To ensure the rel- adaptable framework. Progress within this ster. From the perspective of the C3M, the Logistics. In: Proceedings of the 23rd An- management and humanitarian logistics. evance of C3M’s efforts, all initiatives are research area also enables crisis manage- main focus lies in the design and develop- nual NOFOMA Conference. Harstad, Norway, p + 49 251 83-38000 The main objective is to identify relevant grounded by continuous involvement of ment to benefit from an open objective- and ment of an integrated supply chain man- 2011. S. 1327–1342. [email protected] challenges and gaps in current practices of practitioners. On the other hand, all C3M process-related KPI set, relevant manage- agement system for humanitarian logistics humanitarian organizations and to find ad- members reflect their procedures within ment approaches and information systems. as well as the investigation of applicable Franke, J.; Widera, A.; Charoy, F.; Hellingrath, equate solutions in the area of information their specific research communities to en- coordination approaches within humanitar- B.; Ulmer, C.: Reference Process Models and systems and supply chain management sure rigorous research. In this way, C3M is In the area of IT support, research is con- ian supply chains. Systems for Inter-Organizational Ad-Hoc Co- research. commited to contributing to an increase in ducted within the development and appli- ordination – Supply Chain Management in the effectiveness and efficiency of humani- cation of an IT requirements profile. The The Driver project is the biggest FP7 pro- Humanitarian Operations. In: Proceedings C3M investigates the role of Information tarian operations. requirements profile is used to compare ject; it copes with driving innovation in cri- of the 8th International ISCRAM Conference. and Communication Technologies (ICT) for and evaluate existing supply chain man- sis management for European Resilience. Lisbon, Portugal, 2011. logistics and supply chain management in agement software for humanitarian logis- In the DRIVER consortium the C3M is rep- crisis situations. Logistics is the main driv- research fields tics as well as for the design and deploy- resented by the Chair for Information Sys- Hellingrath, B., Link, D., & Widera, A. (Eds.) er in delivering the right relief items and C3M concentrates on six research topics ment of missing IT tools. tems and Supply Chain Management (Prof. (2013). Managing Humanitarian Supply services as fast and appropriate as pos- within the field of crisis management and Dr.-Ing. Bernd Hellingrath). A distributed Chains: Strategies, Practices and Research sible to meet the needs of the disaster-af- humanitarian logistics, starting with the The assessment area focuses the design pan-European test-bed will be built for (1st ed.). Literature Series: Vol. Economics fected population. The application context visualization of processes within humani- and development of assessment tools for experimentation and the most useful new and Logistics. Bremen/Germany: DVV Media of disaster relief sets specific requirements tarian organizations up to coordination of humanitarian logistics planning. Providing tools will be collected in a comprehensive Group GmbH. for the use of ICT as an enabler of disaster humanitarian supply chains in disaster re- a method to quickly filter and prioritise the Crisis Management portfolio at the end of adam widera, m.a. management. The activities of C3M primar- lief operations. assessment information that is relevant for the project. Within DRIVER, the main focus Link, D.; Hellingrath, B.; De Groeve, T. (2013) Managing Director ily aim at improving the efficiency through the tasks at hand represents an essential of C3M lies in the application and evalua- Twitter Integration and Content Moderation the design and evaluation of appropriate information advantage for those authori- tion of tasking and resource management in GDACSmobile. In: Proceedings of the In- p + 49 251 83-38011 information systems. ties who ultimately need to decide how tools in the context of humanitarian supply ternational Conference on Information Sys- [email protected] available resources can be best allocated. chains. For this purpose a reference model tems for Crisis Response and Management and performance measurement system for (ISCRAM) 2013 Baden-Baden, Germany. Referring to the best allocation of resourc- disaster relief logistics will be applied for University of Münster es, the research area on optimization deals different humanitarian networks and crisis Widera, A., & Hellingrath, B. (2013). From ERCIS – Competence Center with the investigation and adjustment of scenarios. To enable an improved manage- Process Analysis to Performance Manage- Crisis Management appropriate operations research approach- ment of humanitarian supply chains, vari- ment in Humanitarian Logistics. In Hell- Leonardo-Campus 3 es for humanitarian logistics. Research ous setups will be modelled and simulated. ingrath, B., Link, D., & Widera, A. (Eds.), 48149 Münster, Germany within this topic concentrates on typolo- Managing Humanitarian Supply Chains: gies of operations research methods or Strategies, Practices and Research (1st ed., optimal stock relocation under uncertainty pp. 244–264). in post-disaster humanitarian operations. C3M research fields 83 competence centers > Competence Centers www.ercis.org

e-government The E-Government Competence Center, contact details which was founded in 2004, has a long tradition in process management both within governments as well as between governments and other organizations. Our research focuses on how individuals use e- government technology. The main tasks in 2014 included a project on Federal Infor- mation Management, a study of the Ger- man e-government law – both funded by the German Ministry of the Interior, and research on the governments’ social media activities.

Project on Federal Information Study of the German e-Government Law publications dr. sara hofmann Management The German e-government law (EGovG) was Ahrend, N., Wolf, P., Räckers, M., Dentschev, Competence Center E-Government Public administrations often face a hetero- introduced in 2013 with the aim of reduc- A., & Jurisch, M. (2014). Federal Informa- geneous information and information tech- ing legal barriers to e-government services. tion Management – Context and Effects. In: p + 49 251 83-38070 nology landscape. The FIM project aims to In a study funded by the German Ministry Proceedings of the 44. Jahrestagung der [email protected] build up an information management that of the Interior, we analyzed the challenges, Gesellschaft für Informatik (INFORMATIK supports information exchange across all the potentials, and the status quo of imple- 2014), Stuttgart, Deutschland. federal levels and between public admin- menting the EGovG in Germany. Based on istrations and citizens. Together with col- the analysis, recommendations for action Folmer, E., Heddier, M., Matzner, M., Räck- leagues from Munich and Berlin, we devel- were derived that help to create a seam- ers, M., & Becker, J. (2014). A Method for oped a framework for integrating different less, user-oriented, trustworthy, and open Managing IT-Based Boundary Objects: De- kinds of information (i.e. service descrip- e-government in Germany. In doing so, five sign and Application in the Public Sector. In: tions, process descriptions, and forms) and key enables for a successful e-government, Proceedings of the European Conference on a procedural model to create and maintain namely digital document handling, secure Information Systems (ECIS 2013), Tel Aviv, the integrated information. After finishing electronic communication, electronic iden- Israel. the conceptual work in 2013, the project is tify, service transparency and electronic now in the evaluation phase. We already payment, were derived. Hofmann, S. (2014). Just Because We Can created about 20 reference forms, which we — Governments’ Rationale for Using social embedded in harmonised service descrip- Research on Governments’ Media. In: Proceedings of the European tions and reference processes. Use of Social Media Conference on Information Systems (ECIS), dr. michael räckers Based on the previous research of govern- Tel Aviv, Israel. Competence Center E-Government ments’ use of social media, in which we analyzed governments’ behaviour from an Lang, M., & Hofmann, S. (2014). Is Facebook p + 49 251 83-38075 external perspective, during the last year, Ready for Open Government? A Quantitative [email protected] we paid special attention to citizens’ and Analysis amongst Its Users. In: Proceedings governments’ perceptions and intentions of the Multikonferenz Wirtschaftsinformatik In the context of FIM, the University of Mün- to use social media for e-government ser- (MKWI), Paderborn, Deutschland. University of Münster ster offered a joint undergraduate seminar vices. This research stream has especially ERCIS – Competence Center in cooperation with the Technical Univer- been driven by Sara Hofmann, who re- E-Government sity of Munich. The participants worked in ceived her PhD in November 2014 and now Leonardo-Campus 3 teams consisting of both students from co-leads the E-government Competence 48149 Münster, Germany Münster and from Munich. Their task was Center together with Jörg Becker and Mi- to prepare and present FIM-related topics. chael Räckers. Except for the kick-off meeting, which took place in Munich, and the final presentation, which was organised in Münster, the students collaborated virtually. 85 competence centers > Competence Centers www.ercis.org

contact details

lab russia

ercis lab russia Working Visit from the Voronezh State Having this successful cooperation experi- ERCIS Lab Russia Participated in a Num- ERCIS Lab Moscow at the National Research University, Russia, and Signing of the ence, the Department of Information Sys- ber of Leading International Conferences University Higher School of Economics was Letter of Intent tems of the University of Münster and the in 2014: dr. dr. victor taratoukhine formed in 2011 to help Russian academia With the great support and mutual coop- Faculty of Business Informatics of the VSU Research Lead and industry clients to extend ideas and eration initiated by of ERCIS Lab Russia, signed a Memorandum of Understanding, - Official meeting of Bauman Moscow State research directions on Information Systems on June 23–25, the rector of the Voronezh which allows further development of ex- Signing ceremony and meeting in the Technical University and Russian Industry p + 49 251 83-38074 topics with ERCIS members, to create a di- State University (VSU) Dmitrii Endovitskii, change programs for undergraduate and Rectorat of SPbPU representatives [email protected] rect link between academic research and Prorektor Oleg Grishaev, dean of the Fac- graduate students. muenster.de product development and industry coop- ulty of Applied Mathematics Alexander Visit of ERCIS to St. Petersburg eration. Shashkin, and the head of the IT Business Polytechnic University (SPbPU), Russia, Laboratory Alexey Derbushev came for a and Signing of the Letter of Intent University of Münster In 2013, ERCIS Lab Moscow was renamed working visit to the University of Münster. On April 1–4, Prof. Dr. Dr. h.c. Jörg Becker ERCIS – Competence Center ERCIS Lab Russia as the result of the in- During the visit the Letter of Intent (LoI) and Dr. Dr. Victor Taratoukhine came for a ERCIS LAB Russia tegration of HSE Moscow and HSE Nizhny was signed between the rector of the Uni- working visit to St. Petersburg Polytechnic Leonardo-Campus 3 Novgorod research directions. versity of Münster Prof. Dr. Ursula Nelles University (SPbPU). During that visit, the 48149 Münster, Germany and the rector of the VSU Dmitrii Endovit- Letter of Intent was signed between the Meeting at Bauman Moscow State The following major achievements were ac- skii. Under the LoI, both universities ex- rector of SPbPU Prof. Dr. Andrej Rudskij Technical University complished by ERCIS Lab Russia in 2014: pressed their desire and intent to proceed WWU Muenster and VSU memorandum of and Prof. Dr. Dr. h.c. Jörg Becker. Under with the development of joint educational understanding ceremony this letter, both parties express their intent - RuSciTech (Association of the Russian- and research activities, as well as elabo- to cooperate with regards to the future Speaking Science and Technology Profes- ration of student and academic exchange research activities, exchange of students sionals) Forum 2014, ASU, Tempe, Arizo- programs. as well as the future integration of SPbPU na, March 10–11, 2014 into ERCIS Lab Russia for the development In the summer term 2013, the Department of mutual research on Enterprise Architec- - International Conference on Artificial In- of Information Systems and Information ture topics. telligence and Systems, Divnomorskoye, Management successfully conducted an in- Black Sea Coast, Russia, September 2–10, ternational joint project seminar EDUPASS, During the second half of the visit, Prof. Dr. 2014 in which the students from both the Uni- Dr. h.c. Jörg Becker and Dr. Dr. Victor Tara- versity of Münster and the VSU worked on toukhine participated in the international - ERCIS Lab Russia continuously improves the analysis and adaption of the academic conference “Enterprise Architecture”. Prof. its position of excellence, and during programs at Voronezh State University to Jörg Becker also held a lecture for master 2014 it extended its scientific network the current industry needs and European and doctorate students of the Engineering and ERCIS partnership, benefiting overall standards, as well as an investigation of and Economics Institute of St. Petersburg from the worldwide reputation of ERCIS promising new business areas for T-Sys- Polytechnic University. and a great knowledge and experience of tems CIS in Russia. Russian academia and industry

87 competence centers > Competence Centers www.ercis.org

erp Within the ERCIS network, the Center pro- - Under the umbrella of the ERCIS Com- vides theoretical and applied research in petence Center ERP, an international team ERP area, supports ERP-related customer- of seven students from the University of oriented consulting and case studies de- Münster, Germany, and the Higher School velopment for student teaching in Produc- of Economics, Nizhny Novgorod, Rus- tion Planning and Control, and other re- sia, worked together within the project lated areas. seminar called eSMB with SAP SE. The main target of this project seminar was Competence Center Mission: Understand- to develop an innovative curriculum for ing the design and management of busi- teaching the business management sys- ness software and integrated aspects of tem SAP Business One to university stu- enterprise software and software-related dents around the globe, and to create a services. strategy to promote SAP Business One to contact details universities. Some of the key activities of the Compe- dr. dr. victor taratoukhine tence Center in 2014 are: On June 4, 2014, the team got the chance Competence Center ERP to travel to Waldorf, Germany, to present - On December 5–6, 2013, the Russian ER- its intermediary results at the SAP Head- 19th Annual SAP University Alliance p + 49 251 83-38074 CIS partner in Nizhny Novgorod organised quarters to Dr. Kristof Schneider, Global Academic Conference SAP and ERCIS victor.taratoukhine@ercis. the workshop “Emerging Trends in IS” in SAP University Alliance Program Manager. participants at an official photo session uni-muenster.de the cooperation with SAP University Alli- The final results were presented to the ance CIS and SAP Labs CIS. Executive Di- academic community in September 2014 at - ERCIS Competence Center ERP took part - ERCIS Competence Center ERP is working rector of SAP Labs CIS Dmitrij Armjakov, the SAP Forum in Berlin, Germany. in the 19th Annual SAP University Alli- closely with SAP Innovation Center Pots- University of Münster Program Manager of SAP University Alli- ance Academic Conference that was held dam. The strategic plan of cooperation ERCIS – Competence Center ERP ance CIS Yurij Kuprijanov, together with in Berlin on September 9–10, 2014. This for 2015 was discussed during the meet- Leonardo-Campus 3 academics from different Russian univer- year’s conference theme was “Cloud ing in September 2014. 48149 Münster, Germany sities including Prof. Dr. Dr. h.c. Jörg Beck- Meets Data Driven Processes – New Ho- er from the University of Muenster, took rizons and Entrepreneurial Opportunities part in this workshop. The main objective in Big Data”. Within this conference, the of the workshop was to provide leading ERCIS project seminar team eSMB pre- researchers and industry practitioners sented its final results to the SAP aca- with a platform to present and discuss demic audience. the most recent innovations, trends, results, experiences, and concerns in several perspectives of Information Systems.

SAP Innovation Center Potsdam Dr. Dr. Victor Taratoukhine (ERCIS) and Dr. Oleksandr Panchenko (SAP)

Academic Partners: University of Wuerzburg, Cranfield Universi- ty, University of Cologne, Higher School of Economics, ERCIS Lab Russia, SKOLKOVO School of Business, TU Wien, TU Munich Participants of the International Workshop eSMB team at SAP HQ in Nizhni Novgorod Industry Partners: SAP, SAP Innovation Center Potsdam, T- Systems AG, T-Systems CIS, SAP Lab network

89 competence centers > Competence Centers www.ercis.org

current research projects a decision maker find the best second-life CrowdStrom is a project that aims at devel- Today, successful innovations in business application for each single battery. In this oping a new business model for the elec- models increasingly take place in the form EOL-IS process, the physical and chemical fea- tric vehicle charging infrastructure. Through of product-service system (PSS) networks tures and the battery’s history of usage, involvement of charging stations owned that allow combining the skills and perfor- its condition and further economic, eco- by private persons, the business model mance contributions of different partners logical and judicial information will be con- addresses challenges of the current infra- of the value chain into new and innova- sidered. Once an appropriate scenario has structure development for electric vehicles. tive customer solutions. Potential benefits been identified, services can be configured related to the product-service system in- and bundled with the battery as an inte- The CrowdStroms project’s goal is to de- clude better differentiation from competi- grated customer solution. This solution is velop an innovative service that, encour- tors, increased customer satisfaction and designed to fit the unique requirements of ages private people to set up charging retention, and enhanced resource utiliza- the reuse scenario and must be acceptable stations and grant access to third parties. tion throughout the network. for customers. This crowd-sourced concept faces the chal- service science mission of the service science lenges of developing new, standardised In order to coordinate the activities of prod- The Service Science Competence Center is competence center More information is available at: processes that cover the entire range of uct and service providers within a product- ERCIS’s major organizational unit for con- The mission of the ERCIS Service Science http://www.eol-is.de requirements for setting up and operating service system network better, the project’s ducting research and industry projects in Competence Center is two-fold. On the one a charging infrastructure for electric vehi- main goal is to design a method that sup- the area of service management and service hand, we strive to understand the nature An immature battery technology appears cles. The project’s analysis on customers’ ports the driven demand. This method will engineering. With a team of two post-doc- and impact of service orientation on com- to be the crucial obstacle for a large dif- CrowdStrom willingness to pay enables the creation be characterised by its capability to visual- toral researchers and 12 research assistants, mercial businesses, on the public sector, fusion of electric mobility in Germany. One of an incentive system. Additionally, the ise the planning of the back-office integra- the Service Science Competence Center is and on society in general. On the other core argument is the high initial costs of CrowdStrom project includes a detailed tion in PSS networks and by its suitability currently the largest third-party-funded re- hand, we contribute to further shaping the eCar batteries, which cause electric vehi- analysis of the legal difficulties that oc- to allow a most direct experience of the search group in the ERCIS network. course of the service economy by design- cles to be about three times more expen- cur as customers become suppliers. The network as part of a software-based test ing new business solutions and software sive than vehicles with a compression igni- implementation of a software application environment. Application domains are the service science management and artifacts. One focal point of our research tion (CI) engine. The still-small number of to assist service processes and the flow planning and operation of facilities and the engineering is facilitating service orientation in close electric vehicles conversely impedes real- of information among participating parties mechanical engineering. A parallel adapta- The emergence and proliferation of the cooperation with high-tech manufacturing izing economies of scale to a full extent. will provide the technical foundation for tion and development of domain-specific Service Economy has changed the way in companies. We have also been in frequent This deadlock prevents the comprehensive the concept. Operating this system and the reference models will show how actors which the creation of value is perceived contact with banks, retail companies and diffusion of electric mobility. Therefore, a integration of all partial services create an can match their tangible and intangible of- throughout various industry sectors and facility management service providers. reduction in the Total Cost of Ownership innovative business for supply and infra- ferings along the product life cycle in an societies. Some current manifestations are (TCO) of the battery is an essential precon- structure-providing companies, resulting in innovative way, for cooperatively achiev- integrating industrial machinery with cus- Our research is equally dedicated to re- dition for the electric mobility’s diffusion. a public charging network empowered by ing the demanding economic, social, and tomised service offerings (customer solu- search excellence and to providing results existing private charging stations. environmental objectives. Parts of these tions, product-service systems), offering that companies can use to further shape Currently, it is assumed that an electric car reference models will be integrated into aircraft turbines (power by-the-hour) or their businesses in the service society. We battery still has about 80 % of its original More information is available at: the modelling environment as templates or software applications (as-a-service) with- achieve this goal based on a network of capacity left when it reaches its End-of- As long as the existing battery technology http://www.crowdstrom.de best practices knowledge, allowing for an out selling physical goods, or providing excellent researchers in the global ERCIS (First) Life (EOL). Thus, to reduce the TCO does not allow for longer ranges of electric effective application of the newly designed content on mobile platforms. Theories and network. More information is available at: the battery can be reused in a different or vehicles, a widespread charging infrastruc- methodology. Overall, the development ef- artifacts related to service are reflected in http://service.ercis.org less-demanding scenario. For instance, a ture is necessary to make electric vehicles cooperation experience forts resort to the basics of modelling in the emerging academic discipline of Ser- battery or its components could be used suitable for the daily use. The availability of the Information Systems discipline and the vice Science, Management and Engineering to propel smaller vehicles, to store green public charging infrastructure has a direct approaches of model-driven development (SSME). Research in SSME is focussed on energy in stationary applications such as in influence on sales of electric vehicles and and configurative reference modelling. understanding and facilitating the creation smart homes, or to power small electronic vice versa. Since public charging infrastruc- of value in service systems, involving in- devices such as technical equipment used ture and the number of electric vehicles are More information is available at: teractions of service providers and service at construction sites. growing slowly, the project CrowdStrom is http://www.cooperation-experience.de customers. trying to breach this cycle by making the The EOL-IS project’s goal is to develop existing private charging infrastructure ac- service innovations for the phase after the cessible for the public. Private charging eCar batteries’ EOL, based on the chemi- infrastructure is growing faster than public cal and technical features of eCar batter- charging infrastructure because charging ies. Moreover, a decision support system is spots are typically installed at home with conceptualised and implemented to help the purchase of an electric vehicle. 93 competence centers > Competence Centers www.ercis.org

networked service society of the research groups by identifying fitting we believe that RISE_BPM will create an services, yet are confronted with the com- Beverungen, D. (2014). Exploring the Inter- research profiles of the involved IS faculty ideal research environment to ensure sus- plexity of the methodological apparatus play of the Design and Emergence of Busi- contact us members. In turn, Minseok Song (UNIST) tainability and further extension of the col- for contemporary productivity manage- ness Processes as Organizational Routines. and Eric Deakins (University of Waikato) laboration ties established during the NSS ment. This is particularly challenging for Business and Information Systems Engi- Please contact us for more informa- visited WWU in 2014. project. It is planned to fund RISE_BPM for enterprises providing industrial services. neering, 6(4), 191–202. tion on our projects or for starting four years starting from May 2015. Having their origins in mass production of exciting new initiatives in the area Further opportunities for undergraduate standardised goods, the hybrid nature of Beverungen, D. (2013). On the Design of of service science. and graduate student mobility were cre- More information is available at: today’s industrial products, which are of- IT Artifacts and the Emergence of Business ated in 2014. Two students from Muenster http://www.networkedservicesociety.net ten customised and combined with various Processes as Organizational Routines. In: did an exchange semester at QUT and one other services such as maintenance, these Proceedings of the 34th International Con- wrote his Master thesis at QUT with Jan enterprises are not well prepared to han- ference on Information Systems (ICIS), Mi- Recker. Since a student exchange agree- “Hybride Wertschöpfung im dle these types of products in productivity lan, Italy. ment between UNIST and WWU was estab- ZukunftsLAND” management. lished in 2012, three students from WWU “Hybrid Value Creation” refers to offering Breuker, D., & Matzner, M. (2014). Perfor- did an exchange semester at UNIST, whilst custom-fit solutions consisting of physical The goal of the ServDEA project was to mances of Business Processes and Or- two students from UNIST studied at WWU. goods and value-added services, including develop a new conceptual foundation for ganizational Routines: Similar Research Networked Service Society (NSS) is a mul- consulting, maintenance, recycling service an approach to measuring service produc- Problems, Different Research Methods — A ti-national project funded by the Interna- A key objective of the project is establish- or even operating the entire solution “as tivity and to implement this approach as Literature Review. In: Proceedings of the tional Bureau of the German Federal Min- ing a Joint Ph.D. program between the QUT a service”. Manufacturer that transform a software prototype. Based on the Data European Conference on Information Sys- istry of Education and Research (BMBF). and WWU. Elena Gorbacheva (WWU) dur- into providers of customer solutions may Envelopment Analysis (DEA)—a sophisti- tems (ECIS 2014), Tel Aviv, Israel. pd dr. daniel beverungen The project lasts from July 2010 until the ing her stay at QUT worked on the devel- expect several benefits – higher margins, cated productivity measurement technique end of 2014 and is aimed at establishing opment of an overarching agreement that improved differentiation from competitors from the field of operations research—the Folmer, E., Heddier, M., Matzner, M., Räck- University of Münster and strengthening long-term collaboration was critically discussed with and approved and superior customer retention. In recent productivities of different decision-making ers, M., & Becker, J. (2014). A Method for Leonardo-Campus 3 structures with institutions in the Asian- by the decision makers of both universi- years, Münster grew into one of the most units, e.g. different service stations for a Managing IT-Based Boundary Objects: De- 48149 Münster, Germany Pacific region. The project consortium is ties, such that we intend to bring the pro- significant global locations for research on certain product, can be quantified com- sign and Application in the Public Sector. formed by the University of Münster (WWU, gram to life in early 2015. “hybrid value creation”. WWU Münster and paratively by benchmarking these units In: Proceedings of the European Confer- p + 49 251 83-38092 Germany), Queensland University of Tech- the Münster University of Applied Science against each other. The DEA also provides ence on Information Systems (ECIS 2013), daniel.beverungen@ercis. nology (Brisbane, Australia), Ulsan National Because the main objective of the NSS developed models, methods and software insights into the characteristics of each Tel Aviv, Israel. uni-muenster.de Institute of Science and Technology (UNIST, project is to make the research collabora- tools of high scientific quality and immedi- unit, thereby providing a starting point for Ulsan, Korea), and the University of Waikato tion between the partners sustainable, the ate utility for the practice. reasoning about possible improvements. Klör, B., Bräuer, S., Beverungen, D., & Matzner, (Hamilton, New Zealand). Project partners project proposal “Propelling Business Pro- As the DEA allows for amalgamating a M. (2014). IT-basierte Dienstleistungen für collaborate in the areas of Joint Research, cess Management by Research and Innova- Against this backdrop, the goal of this pro- huge number of input and output factors die Elektromobilität — Konzeptioneller Rah- Joint Education and Joint Industry Projects. tion Staff Exchange” (RISE_BPM) has been ject is to make the various research results in a single productivity model, it provides men und Literaturanalyse. In: Proceedings submitted and was favourably evaluated achieved by the researchers in Münster a comprehensive view on productivity. of the Multikonferenz Wirtschaftsinformatik Research collaboration in different areas of under the Horizon 2020 EU funding pro- applicable to the small and medium en- 2014, Paderborn, 2047–2066. service phenomena was further extended gramme. The RISE_BPM project partners terprises in the Münsterland region sur- ServDEA was completed in 2014, with the in 2014, involving all project partners. Core outside Europe include the two NSS con- rounding our city. The project will therefore final version of the ServDEA software now Malsbender, A., Plattfaut, R., Niehaves, B., & areas of research in 2014 consisted of Pro- sortium members QUT and UNIST, as well develop frameworks to structure previous being under further evaluation at industry Becker, J. (2014). Which Boundary Objects cess Mining in the Service Sector (UNIST, as Federal University of the State of Rio de results, communication and educational partners. The project’s website contains a are Applicable to Service Innovation? — A WWU), utilization of social media in local Janeiro (Rio de Janeiro, Brazil). The European material in order to transfer knowledge link to the ServDEA software, and is freely Dynamic Capability Perspective. In: Pro- public administrations (University of Wai- project partners, in addition to WWU as the to the practitioners. We will further launch available for testing for interested parties. ceedings of the 47th Hawaii International kato, QUT, WWU) and IT capabilities for project coordinator, are the University of Vi- a roadshow and exercise round tables to More information is available at: Conference on System Sciences (HICSS-47). dr. martin matzner digital innovation (QUT, WWU). enna (Vienna, Austria), the University of Se- bring together researchers and practition- http://www.servdea.de Waikoloa, Big Island, (forthcoming). (Ac- ville (Seville, Spain), the Eindhoven Univer- ers in the region. cepted) University of Münster Mutual research and networking visits were sity of Technology (Eindhoven, Netherlands) Leonardo-Campus 3 conducted in 2014: Martin Matzner, Daniel and the University of Liechtenstein (Vaduz, selected publications Rauer, H. P. (2014). Measuring Service Pro- 48149 Münster, Germany Beverungen and Armin Stein (WWU) visited Liechtenstein). The RISE_BPM project aims ServDea Becker, J., Beverungen, D., Knackstedt, R., ductivity: The Case of a German Mobile UNIST, and Sebastian Köffer and Elena Gor- at networking world-leading research insti- Rauer, H. P., & Sigge, D. (2014). On the Service Provider. In: Proceedings of the p + 49 251 83-38088 bacheva (WWU) visited QUT and the Uni- tutions and corporate innovators to develop Ontological Expressiveness of Conceptual 47th Hawaii International Conference on martin.matzner@ercis. versity of Waikato. Moreover, in 2014 Dr. new horizons for Business Process Manage- Modelling Grammars for Service Productiv- System Sciences (HICSS) 2014, Waikoloa, uni-muenster.de Armin Stein (WWU) visited all three partner ment (BPM). All of the institutions involved Enterprises often want to measure the ity Management. Information Systems and Big Island, Paper 390. universities in order to enhance networking have a strong research profile in BPM and productivity with which they produce their e-Business Management, 12(3), 337–365. 91 competence centers > Competence Centers www.ercis.org

MyClou.de – The concept for Bring Your Own Application (BYOA) contact details

A team of students in collaboration with Dimension Data and Cisco has developed a conceptual framework and prototypical implementation of a BYOA solution to support today’s knowledge worker and their growing technological needs. A market analysis of Microsoft’s, Apple’s and Google’s app smarter work Community Platform Redesign for the Social Collaboration Platforms stores was conducted in order, to identify German CIO Association in Banking the most relevant devices and apps for to- malte kramer siegfried schallenmüller The Competence Center for Smarter Work day’s knowledge workers. Although most Head of Advisory Board provides research and transformation sup- knowledge workers are satisfied with their p + 49 251 83-38113 port in the area of Unified Communication desktop solutions, they are missing mobile [email protected] m +49 1522 8808844 & Collaboration (UCC) and Social Media. solutions for self-organization, data man- [email protected] UCC as well as social media facilitate ex- VOICE e.V., the German association of Chief Inspired by the success and popularity of agement and communication. tended and richer modes of interaction Information Officers (CIOs) and IT manag- social media like Facebook or Twitter, or- amongst stakeholders. Customer relations ers, deploys a community platform to fa- ganizations aim to appropriate the logic MyClou.de follows a different approach as well as partner communities can be cilitate networking amongst its members. of public social media to improve internal than existing solutions. Instead of opening actively transformed by the introduction Indeed, the platform is closely tied to the communication and collaboration. Compa- the corporate servers for the employee’s of UCC and Social Media. Furthermore, association’s business model and has been nies introduce corporate social collabora- personal devices, MyClou.de offers a vir- tools can be used to improve cooperation identified as a cornerstone of the association platforms, such as Microsoft Yammer tualised workspace, which is independent amongst employees, to strengthen social tion’s development strategy. As the extent or IBM Connections, to facilitate network- of hardware ownership and administration. relations or to identify experts and specific of communication and collaboration on the ing amongst employees and to improve The prototypical implementation is based information. current platform has not met expectations, information exchange. However, many of on a virtualised android platform. The plat- the executive committee has initiated a ma- those initiatives fail to meet expectations. form centralises corporate applications and The integration of these technologies and jor redesign of the platform. We have been One reason is that the introduction of these corporate data. Employees can access the related concepts into the workplace pro- invited to join the (re-)design initiative, platforms, which provide information and solution via a web browser or a RDP client. vides profound challenges and opportuni- which aims at understanding the needs communication infrastructures for heteroge- It is centrally managed but independent stephan diederich Prof. Dr. Stefan Klein ties for organizational development and and distinct usage patterns of the user: neous users, are managed like traditional of the client administration. The solution Academic Director innovation. We engage in detailed multi- the member organizations and specifically software projects. Issues such as organi- is platform independent and accessible via p +49 251 83-38125 method workplace studies in order to gain the CIOs. It involves not only an analysis zational culture, strategic alignment, com- personal or company provisioned hardware. [email protected] p +49 251 83-38110 deep insights into existing work practices. of required properties for different usage munity management and dynamics, gov- User data remain secure within the com- [email protected] Based on the information and communica- scenarios but also a critical review of the ernance, development and adjustment of pany’s firewall and are never stored on the tion patterns (genre) and the relationship governance structures and community de- usage practices are regularly neglected. client hardware. Every employee has access network of different stakeholders, we sug- velopmental in a complex ensemble of ser- to his or her own personalised Android vir- University of Münster gest scenarios for new work practices and vice providers, the association’s head office The GAD eG in Muenster, a major IT service tual machine with native applications and ERCIS – Competence Center transformation paths. In our scenarios for and the user community. Eventually, this provider for German banks, has developed a a comprehensive WebRTC implementation Smarter Work smarter work we also reflect the issues of initiative is about defining and enacting a combined (technical) service and consultan- for browser-based communication within Leonardo-Campus 11 corporate social responsibilities and em- strategic vision for the VOICE community. cy offering that is focussed on the deploy- the platform. With this WebRTC implemen- 48149 Münster, Germany ployee well-being. ment of IBM Connections in their customer tation, the users can communicate, share base. In collaboration with the Communi- their screen or share their files without the [email protected] cation and Collaboration Management Re- need for further software or plugin instal- search Group (Prof. Dr. Stieglitz), we have lation. www.smarter-work.de contributed to the consultancy package by providing modules on the corporate context, strategic goals for the platform, use case development and performance metrics. 95 network research activities > Network Research Activities www.ercis.org

Research collaboration in different areas of One of the main outcomes of the NSS contact information service phenomena was further extended project in terms of institutionalization of The NSS project is coordinated by Daniel in 2014, involving all project partners: Prof. the partnership between QUT and WWU Beverungen, Armin Stein and Elena Gor- Dr. Minseok Song (UNIST) and Dr. Daniel is establishment of the Joint PhD program bacheva (WWU). Beverungen (WWU) actively cooperate in between the two universities (Program). the area of application of process mining Elena Gorbacheva (WWU) during her stay Project contact persons are Prof. Dr. Dr. h.c. techniques for the analysis and improve- at QUT in May-June and November 2014 Jörg Becker (WWU); Prof. Dr. Michael Rose- ment of service business processes; Dr. worked on the development of an Over- mann (QUT); Prof. Dr. Minseok Song and Eric Deakins (University of Waikato) and arching Agreement for Joint PhD Programs. Prof. Dr. Han Gyun Woo (UNIST); and Prof. Sara Hofmann (WWU) do joint research on The Agreement was critically discussed James L. Corner, Prof. Bob McQueen, and the use of social media in local public ad- with and approved by the decision mak- Dr. Stuart Dillon (University of Waikato). ministrations; and Dr. Erwin Fielt (QUT) and ers of both universities. Moreover, in order Sebastian Köffer (WWU) work closely to- to ensure the long-term sustainability of For further information please visit: gether aiming to develop concepts towards the Program, funding mechanisms for Joint www.networkedservicesociety.net IT capabilities enabling organizations to PhD candidates were thought through. drive digital innovation. The project long-term goal is to make the Mutual research and networking visits were exiting research connections between the conducted in 2014: Dr. Martin Matzner and partners sustainable, as well as to expand Dr. Daniel Beverungen (WWU) visited UNIST, the partner network. In order to fulfil this and Sebastian Köffer and Elena Gorbacheva goal, in 2014 a project proposal “Propel- (WWU) visited QUT and the University of ling Business Process Management by Waikato. Moreover, in 2014 Dr. Armin Stein Research and Innovation Staff Exchange” (WWU) visited all three partner universities (RISE_BPM) has been submitted by WWU in order to enhance networking of the re- and favourably evaluated within the Re- search groups by identifying fitting research search and Innovation Staff Exchange profiles of the involved IS faculty members. (RISE) call for proposals under the Hori- Eric Deakins from the University of Waikato visits the ERCIS Headquarters in Münster In turn, Prof. Dr. Minseok Song (UNIST) and zon 2020 EU funding programme. The Dr. Eric Deakins (University of Waikato) vis- RISE_BPM project partners outside Europe ited WWU in 2014. include the two NSS consortium members, networked service society namely QUT and UNIST, as well as Federal Networked Service Society (NSS) is a mul- Further opportunities for undergraduate University of the State of Rio de Janeiro ti-national project funded by the Interna- and graduate student mobility were dis- (Rio de Janeiro, Brazil). The project Euro- tional Bureau of the German Federal Min- cussed during the visits of UNIST, QUT pean partners, besides WWU as the pro- istry of Education and Research (BMBF). and the University of Waikato conducted ject coordinator, include the University of The project lasts from July 2010 until the by Dr. Armin Stein and Elena Gorbacheva Vienna (Vienna, Austria), the University of end of 2014 and is aimed at establishing (WWU) in 2014. In 2014 two students from Seville (Seville, Spain), the Eindhoven Uni- and strengthening long-term collaboration Muenster did an exchange semester at QUT versity of Technology (Eindhoven, Nether- structures with institutions in the Asian- and one wrote his Master thesis at QUT lands), and the University of Liechtenstein Pacific region. The project consortium is with Prof. Dr. Jan Recker. Since a student (Vaduz, Liechtenstein). The RISE_BPM pro- formed by such ERCIS member institu- exchange agreement between UNIST and ject is aimed at networking world-leading tions as the University of Münster (WWU, WWU was established in 2012, three stu- research institutions and corporate innova- Münster, Germany), Queensland University dents from WWU did an exchange semes- tors to develop new horizons for Business of Technology (QUT, Brisbane, Australia), ter at UNIST and two students from UNIST Process Management (BPM). All the institu- Ulsan National Institute of Science and studied at WWU. tions involved have a strong research pro- Technology (UNIST, Ulsan, Korea), and the file in BPM and we believe that RISE_BPM University of Waikato (Hamilton, New Zea- will create an ideal research environment land). Project partners collaborate in the to ensure sustainability and further exten- areas of Joint Research, Joint Education sion of the collaboration ties established and Joint Industry Projects. during the NSS project. It is planned that RISE_BPM lasts four years starting from May 2015. 97 network research activities > Network Research Activities www.ercis.org

niels. f garmann-johnsen’s research Garmann-Johnsen participated in some of stay at the university of st. gallen the interviews and the process of data-col- The University of St. Gallen and the Uni- lection in the Service robotics project, to- versity of Agder collaborate through the gether with research fellows Yannic Domi- ERCIS network (European Research Center gall and Michaela Sprenger, both University for Information Systems), so joint projects of St. Gallen. are of mutual interest. The contact was established through the mutual partners’ key Some results from the research stay: contacts: Prof. Dr. Robert Winter, Institute of Information Management at the Univer- 1. ICIS 2014 (forthcoming): Conference pa- sity of St. Gallen, and Prof. Dr. Ing. Bjørn per written by Garmann-Johnsen together Erik Munkvold, Department of Information with research fellow Michaela Sprenger and Systems, University of Agder. Tobias Mettler: “Service robotics in hospitals; a topic for IS-research?” The timeframe for the research stay was February 2014 through April 2014. The part- 2. “E-health research in St. Gallen (Can- ners have an intention that this contact will ton) and in Agder, a comparison”, written be followed up with more mutual research by Garmann-Johnsen, and submitted to a exchanges for the collaborating team and journal (acceptance pending at the time other researchers from the University of St of this writing); with great help from the Gallen and University of Agder. Health Network Engineering group, and applying models and theories developed by University of St. Gallen, Institute of In- the Institute of Information Management at formation Management and the Health the University of St. Gallen. ercis phd colloquium 2015 – The colloquium took place on September The friendly atmosphere during the semi- joint projects of different Network Engineering group by Prof. Dr. new tradition born in the 8–10 at the beautiful and sunny LUISS Gui- nar was facilitated by several getting to- ercis partners Tobias Mettler works on several projects 3. Scandinavian Health Informatics Confer- historical city do Carli campus. Eleven PhD students have gether events such as a visit of a local piz- - The joint project on “Reframing health- in Management Information Systems and ence (SHI 2014): “Evaluation of e-health Rome is a city worth visiting any time. We presented the current state of their disser- zeria, which, according to the local ERCIS care through social media” started in e-Health, among them a project concerning service designs”, written by Garmann-John- all know plenty of reasons to visit or re- tation in 20–30-minute presentations. The members, was “one of the best in town”. A 2012 by CeRSI-LUISS and the University issues surrounding the implementation of sen together with research fellow Øyvind visit one of the most beautiful cities in the topics ranged from core IS topics such as claim that was eventually supported by the of Agder will continue in 2015 and fur- service robots in a Swiss Hospital. Hellang, University of Agder; also this with world. But among countless things Rome strategic alignment to more computer sci- smiling and satisfied faces of the seminar ther exchanges of faculty members from great help from the Health Network Engi- stands for, it is probably the many histori- ence oriented ones such as algorithm selec- participants. the two ERCIS institutions are planned The implementation of service robots in a neering group, and applying models and cal events that took place in Rome, which tion. Each student received four feedbacks: in 2015. The research team will present hospital can be seen as a process chang- theories developed by the Institute of In- make the ancient city so unique. Now it two by the fellow students and two by the The meta-feedback on the last day of the a paper at the Global Sourcing Workshop ing technology, where the process change formation Management at the University of appears that another historical event took committee members. The students and the seminar revealed gratitude to all those in La Thuile and is working on a journal affects several different departments, de- St. Gallen. place at the venues of the ERCIS member committee members were assigned to the who made the seminar possible (especially publication. manding a choreography of actions. So LUISS Libera Università Internazionale deg- seminar participants in advance. This al- the main organizers of the event Paolo successful implementation of such new li Studi Sociali Guido Carli – the first ERCIS- lowed the reviewers to prepare the major Spagnoletti and Armin Stein and the volun- - The joint project on “Simulation studies technology entails collaboration manage- wide PhD Colloquium. part of their feedback beforehand based teered committee members and committee in IS research” started in 2013 by CeRSI- ment at least at an inter-departmental on a five-to-ten-page dissertation paper. chairs). The resume by all participants of LUISS and IWI-HSG will continue in 2015 level. There may be barriers to such imple- The idea of the seminar was to provide a The dissertation paper was submitted to the ERCIS PhD Colloquium was unanimous. with an enlarged team and further ex- mentations. multi-perspective feedback for doctoral stu- the committee in advance and distributed The ERCIS PhD Colloquium should become changes of faculty members from the two dents from ERCIS partner institutions in re- among the assigned reviewers. a regular event – a tradition that would ERCIS institutions are planned in 2015. Niels F. Garmann-Johnsen (M.Sc.), an indus- gard to their dissertation projects. Students have its roots in the historical city of Rome. The preliminary results of this project trial Ph.D-candidate with the University of from the 2nd and 3rd year of the PhD pro- The feedback and discussion that took 30 have been presented at ICIS 2013 in Mi- Agder, department of Information Systems, gram were invited to present their disserta- to 40 minutes were certainly the central lan and the team is working on a journal Norway, is doing research on process inno- tion projects in front of the fellow students and the most memorable aspect of the publication. vation, and focusing on collaborative pro- and a dedicated committee chaired by Rob- seminar. The feedbacks were constructive cess management, service innovation and ert Winter and Fons Wijnhoven (visit the col- and valuable. Having four perspectives on e-Health. The stay was financed by: The loquium’s website http://dc.ercis.org to see a dissertation project, of which two are Norwegian Research Council, the University the full list of the committee members). provided by very experienced scholars is a of Agder, and the IT-company Go Mobile luxury good for a PhD student. AS. 99 network research activities > Network Research Activities www.ercis.org

international workshops at the chair for information systems and supply chain management

Similarly, Prof. Dr. Adriana Leiras (PUC Rio) springer briefs in information key elements of IS research, can be used and Prof. Joao Porto de Albuquerque (Uni- systems: solving grand societal to improve the capacity to decide as the versity of São Paulo) offered further insights challenges through information nature of work and institutions change is about current state-of-the-art research in the systems research and education discussed by Marina Maschler and Asin fields of humanitarian logistics and disaster The successful 2011 ERCIS Virtual Semi- Tavakoli. Manuela Weiss and Ekaterina management. Presenting their research in nar on how the Grand Societal Challenges Tarchinskaya discuss how IT can support dedicated workshops and the weekly ER- can be tackled by Information Systems re- changing the status of women around the CIS lunchtime seminar respectively, both search brought a long a series of good pa- globe, especially in the STEM field (Sci- welcomed the feedback and questions from pers written by the participating graduate ence, Technology, Engineering, and Math- participating members. Prof. Porto de Albu- students. The papers have now been ed- ematics), where the under-representation querque moreover offered a multi-day Mas- ited by Jan vom Brocke, Armin Stein, Sara of women in the workforce can have nega- ter and PhD seminar on the subject of “Dis- Hofmann, and Sanja Tumbas. They were tive effects on the efficiency and quality aster Mapping 2.0: Volunteered Geographic bundled and are about to be published of the work. Nadine Reuter explains how Information in Disaster Risk Management”, as Springer Briefs in Information Systems. IS can support law enforcement officials in in line with the vision of ERCIS of being This book compiles the best papers from fighting “the dark side” as industrialization highly interested and engaged in teaching this course to stimulate further contribu- and the appearance of the internet provide new researchers. tions of this kind: companies and individuals, including those in organized crime, with means to commu- As part of the culture of internationaliza- Within the scope of the DFG funded Ger- Dominik Heddier and Agata Materek collab- nicate and synchronize in real time. Stefan tion fostered at ERCIS, the chair for In- man-Brazilian research project “Integrating orate on how IS can contribute to environ- Debortoli addresses the growing demand formation Systems and Supply Chain Intelligent Maintenance Systems and Spare mental sustainability, considering eco-effi- for energy as we move away from fossil Management regularly encourages visit- Parts Supply Chains” (I2MS2C), Prof. Dr.- ciency, eco-equity, and eco-effectiveness. fuels and seek to reduce power consump- ing guests to offer workshops as a forum Ing. Enzo Morosoni Frazzon from the Uni- Dominic Steffen and Rajesh Srinivasan deal tion, while governments invest increasing for exchange. In 2014, several Brazilian versidade Federal de Santa Catarina (UFSC) with the exponential growth of the human amounts of money in alternative green en- researchers visited the Chair and held in Florianópolis, Brazil visited the chair in population and ask how IS can be used to ergy. Sandro Weber sketches out how IS workshops for interested ERCIS research- the beginning of this year. Throughout his align the global resources with the grow- can accelerate the diffusion of these ideas ers for engaging knowledge transfer and stay at ERCIS in Münster, Prof. Frazzon used ing demand. Adrian Dolensky and Stefan and innovations into practice. Finally, Ne- to establish point of contacts for further the opportunities to discuss intensively Laube discuss e-participation as a way to bojsa Milic and Krzysztof Oleszkiewicz take research collaborations. Dr. Marcio Thomé, his research on spare parts management make policymaking more sensitive to long- a look at the ethic difficulties global deci- visting researcher from PUC Rio de Janeiro, and integrated supply chain planning ap- term global perspectives. How the benefits sions bring to a world with more than 7.2 offered a well-received workshop on Sales proaches with the chair’s group. Within the of ICT, which is ubiquitous in some parts of billion people and how IS can contribute to & Operations Planning (S&OP) which is an scope of these workshops, Master and PhD the world but all but absent in others, can resolving them. integrated business management process students from both universities participat- be made available to everyone is the topic which emphasizes the intensive collabora- ing in the project got valuable feedback of Tomal K. Ganguly and Klaus Fleerköt- Find out more about the Annual ERCIS tion between different organizational func- to be incorporated in their theses. Further- ter’s paper. How decision support systems, Seminar: http://virtual-seminar.ercis.org tions. In the context of the workshop, mul- more, this close and vivid collaboration tiple potential collaboration options were within the I2MS2C project team pushed the identified – among others the use of Big project forward by collaboratively achiev- Data collected in supply chains as one ad- ing new project results. ditional source for S&OP.

101 teaching@ercis > Teaching@ERCIS www.ercis.org

project seminar with sap The intention of ERCIS Virtual Seminars in nizhny novgorod is to enrich education in the IS field by The project seminar imitated by SAP Uni- supporting students from the participating versity Alliances in the CIS region, Empow- institutions in developing soft skills like ering Small and Medium-Sized Businesses internationalisation, virtualisation, and col- (eSMB) in Emerging Markets through In- laboration. It is believed that such skills tegrated Business-Academia Knowledge are crucial for their future career. In 2013, Transfer, provided an opportunity for three ERCIS Virtual Seminars received an award students from the National Research Uni- for innovative teaching by the Association versity ‘Higher School of Economics’ (cam- for Information Systems. pus in Nizhny Novgorod, Russia) and four students from WWU Muenster to work in an international team environment on the task of developing course material for SAP Business One to provide students with the joint ercis seminar necessary education and to specifically After a successful 3rd ERCIS Virtual Semi- promote SAP Business One to universities nar, in which students took part in the 2014 and future entrepreneurs using the Design Hilti IT Innovation Competition (five out of Thinking approach. 15 teams reached the finals and one of the teams took second place), in the 4th The project ran for 4 months, from April un- ERCIS Virtual Seminar it was decided to til early September 2014. The final presenta- again have a look at the role of Informa- tion took place at the SAP Academic Confer- tion Systems (IS) in addressing the global ence EMEA 2014 on September 10. in Berlin challenges facing humanity. The same topic (Results were highly valuated by both the was investigated during the 1st ERCIS Vir- academic community and representatives of tual Seminar in 2011, resulting in publica- SAP, both from SAP University Alliances and tion of the best student seminar papers in SAP BusinessOne Global Team). The project SpringerBriefs – part of Springer’s eBook has a potential continuation, which is now collection that focusses on “cutting-edge being discussed with SAP company. research and practical applications across a wide spectrum of fields” www.springer.( com). successful student exchange Following up on this spirit of embracing programme ulsan (울산) – münster cultural difference, Nils Tschampel made benais seminar This year 45 students from seven univer- (뮌스터) his very own awesome Korea experience in Utwente initiated and coordinated a Bene- sities (University of Münster, University of After the student exchange programme be- 2014. In the opposite direction, Soo Hyang bpm winter school 2014 learnt by working on case studies and lux course for PhD students in Information Liechtenstein, University of Twente, Univer- tween the University of Muenster (WWU) Song and Mina Yoon from UNIST spent an In 2014 the Hilti Chair of Business Pro- exercises. The topics covered within the Systems. Eleven universities in the region sity of Minho, University of Bremen, LUISS and the Ulsan National Institute of Science away semester in Münster. We are proud to cess Management (BPM) at the University BPM Winter School includ an introduction participated by sending their PhD students Guido Carli University and Tuscia Univer- and Technology (UNIST) was established in have enabled an exchange programme that of Liechtenstein for the fourth year in a to BPM, methods using the BPM life cycle, and hosting a seminar in their city. From sity) formed 15 teams. Each group received 2013, several students from both univer- has become well accepted by the students row organised BPM Winter School in Va- process-aware Information Systems, align- the ERCIS network, both Twente and Mün- as a topic one of the 15 global challenges sities took the opportunity of conducting so quickly on either side of the globe! duz, Liechtenstein. Students from various ment of BPM with corporate strategy, gov- ster participated. Other universities in the facing humanity, as identified by the Mil- an exchange semester at either institution. universities, including six students from ernance of BPM programmes and projects, course were Erasmus University, Rotterdam lennium Project (www.millennium-project. First, Martin Westerkamp and Johannes the University of Münster, participated in human factors in BPM and culture in BPM. School of Management, Universiteit Gent, org). The students’ task was to research Berger spent an away semester at UNIST. the Winter School, where they could gain Furthermore, the students visited such lo- Universiteit Antwerpen, Rijksuniversiteit the possible ways IS can contribute to tack- They concluded: “We would recommend a comprehensive understanding of the cal companies as Hilti and Swarovski and Groningen, KU Leuven, LIRIS, TUDelft, Til- ling a particular challenge. The students every student to study abroad to meet BPM discipline during a five-day intensive gained insights into their business pro- burg University, VUAmsterdam and Utrecht had to find a way to virtually collaborate new people, learn about other countries course. The classes were held by BPM ex- cesses. The participants also had a chance University. PhD students gained the unique with each other, write the seminar paper and make experiences in a foreign culture. perts from both academia and practice. to establish new contacts and just have experience of meeting 11 Information sys- together, and report on the results during Furthermore, we would recommend also to Participants had an opportunity to imme- fun during evening social events. tems groups, learning about their research mid-term and final presentations. Moreo- study in Korea to get to know about a dif- diately apply the concepts and methods and getting to know 11 vibrant cities and ver, the students had to regularly reflect ferent learning style and different ways of each other! The course is planned to take on their virtual collaboration experiences teaching”. place again in 2014–2015. by participating in three online surveys. 103 events in the ercis network > Events in the ERCIS Network www.ercis.org

ercis launch pad 2014 The ERCIS Launch Pad is the IT business ideas competition of ERCIS that has been held annually since 2008. It serves as platform for founders and potential founders from all over Germany to present their ideas to a top-class jury. Its seventh edition was held on 26th November 2014. This year, ercis@(ile)cis ercis advisory board meeting 2014 participants could win cash and attractive ERCIS again organized meetings at the two in münster prizes worth more than 10.000 euro. no- large conferences of Information Systems In September, the annual ERCIS Advisory Furthermore, Stefan Stieglitz from the Com- ventum consulting sponsored the prize research: the International Conference on Board Meeting took place at the ERCIS munication and Collaboration Research for best innovation, NRW.Bank sponsored Information Systems (ICIS) in Milano, Italy, headquarters in Münster. Before starting Group and Andrea Uphues from GaD, an the prize for best commercial potential and the European Conference on Informa- off with the actual meeting, the partici- IT-provider for the financial sector, gave and GAD sponsored the prize for the best tion Systems (ECIS) in Tel Aviv, Israel. As pants met the evening before in a Tapas an interesting talk about the use of so- kilpisjärvi information systems The seminar takes place at the Kilpisjärvi overall concept. For the first time, this year “having a glass of wine or beer together is bar in Münster to celebrate the 10th anni- cial software in companies. Following up seminar (kiss) Biological Station of University of Helsinki. ERCIS itself sponsored a price for the best often way more efficient for collaboration versary of the network. After this nice and on their presentation, Lars Ehlers from the Shamans for IS field since 1990 This will grant the participants a boutique scientific underpinnings. than a whole day of talks” (as Armin uses informal get-together, researchers from the Ford Motor Company gave insights on the One of the most established research semi- hotel-level accommodation and services to say), the meetings were again very fruit- ERCIS headquarters and representatives use of social media within Ford. nars in the field of information systems and modern telecommunications infra- The pitches were again part of a full-day ful and positive for the people attending. It of the member companies arvato Bertels- takes place in Kilpisjärvi, at the border of structure. program to booster the start-up spirit lo- took ten minutes at ICIS to set up the team mann, Johannes Räckers GmbH & Co. KG, All in all, the ERCIS Advisory Board Meeting Finland, Sweden and Norway. The KISS in- cally in Münster and in Germany at large. of Faculty members for the Doctoral Con- PICTURE GmbH, owncloud, and saracus, as 2014 was a further step towards a lively formation systems research seminar was The seminar has traditionally worked on At first, Titus Dittmann, local entrepreneur sortium that took place in Rome in Sep- well as invited guests from the Ford Motor network and a fruitful dialogue between established year 1990 by professor Ari Heis- invitation only-basis. The concept contains and “god father of the German skateboard- tember this year. We are especially happy Company and GaD met on the Leonardo- research and practice. Both sides left with kanen, and has since then been running no immediate publications producing. Now er movement”, talked about his vast ex- to also having been able to include our Campus for inspiring talks and discussions a lot of new ideas for future collaborations constantly already for 24 years. Since 2012 we are on the way of establishing KISS as perience as a serial entrepreneur and the Alumni Axel Winkelmann, who did both his on various topics. and we are all looking forward to the next University of Turku has been the responsi- a yearly meeting place also for the ERCIS pitfalls he has encountered over the years. PhD and his habilitation at the University Advisory Board Meeting in 2015! ble organizer for KISS. community, so be on alert when the invita- Among other things, Dittmann has created of Münster. He is now Full Professor at the After a short introduction by the academic tion reaches you. the Titus brand and has launched skate- University of Würzburg in Germany. director Jörg Becker, Armin Stein, the man- The Kilpisjärvi seminar traditionally takes aid.org, a foundation supporting interna- aging director, presented a recap on the place at the time of best spring snow and tional humanitarian projects for children The meeting in Tel Aviv started with an ERCIS activities in 2014. Furthermore, Got- light in Kilpisjärvi. Year 2015 the seminar and teenagers. This talk was followed by ECIS 2015 Programme Committee Meeting, tfried Vossen gave an overview about the will take place 23.–27. March. a business lunch during which participants where we used the opportunity to start Executive Master Information Management and those interested in launching a start-up the preparations for the conference. After- offered at the University of Münster. Be- Trademarks of the Kilpisjärvi seminar are had the chance to exchange ideas amongst wards, the ERCIS meeting was a combina- sides those presentations, we had two in- small workshop-like working (some 50 each other as well as with the jury and the tion of around forty people from our ECIS teresting talks on current research projects participants can be included), diversity of speakers. The afternoon program started Programme Committee, ERCIS members, at the ERCIS headquarters: Stefan Schell- research topics, plenty of time for free dis- with the pitches of the finalists followed and ERCIS Alumni! Another sign that we are hammer working at the chair of Stefan cussions even in the outdoor settings of by a talk on how to finance start-ups. Last, not a closed-shop network … Klein presented results from a project on the magnificent mountain Lapland scenery, not least Delia König – a member of last technostress. His talk was followed by a and mutual support and co-operation in year’s winning team – presented the devel- After ECIS, we had the opportunity to take lively discussion about how to avoid stress research initiatives. One can say that we opment of her business in recent months, our Annual Reports to the lowest point on caused by too much information on too are also searching for the connection to before the event was concluded with the earth, to the Dead Sea (−402 m). Chal- many channels, constantly disrupting work the Lappish mythology, where Shamans award ceremony and a get-together. lenge: Who will send us a picture with you processes. represented individuals with extreme, of- and the Annual Report taken on the high- ten supernatural skills and harmony of life. est point on earth? 105 events in the ercis network > Events in the ERCIS Network www.ercis.org

28th bled e-conference annual methodical council on business informatics in moscow On September 20 through 22, 2014 the Na- tional Research University “Higher School of Economics” (campus in Moscow, Russia) being a chair of business informatics meth- odcial board in Russia hosted the annual methodical council on business-informatics. Over 65 participants from 22 different universities both from Russia and European countries joint the event. The first day was For the 28th Bled eConference our main devoted to the S-BPM workshop organised tracks will explore the #WellBeing of peo- by HSE Moscow, Technische Hochschule In- ple in the context of Internet, Social Media, golstad and Technische Hochschule Darm- Mobile and the Internet of Things. We wish nitim graduate school In 2014, two doctoral graduate schools in stad. to explore the opportunities to make life In the NiTiMesr project the chair for Infor- Bergamo, Italy (June) and The Hague, Neth- easier and more comfortable as a result mation Systems and Supply Chain Manage- erlands (November) were organized by the the 7th sigsand/plais euro- The second day of the event was devoted from new technologies, including specific ment directed by Prof. Dr.-Ing. Bernd Hell- graduate school in order to provide doctor- symposium’2013, gdansk, poland to educational and professional standards opportunities for the “young elderly” and ingrath is part of the NiTiM Graduate School al students of the network the opportunity The succeeding, already the 7th SIGSAND/ The 7th EuroSymposium had the hybrid in the sphere of Business Informatics and senior citizens. which is officially recognized as a European to present their research and receive feed- PLAIS EuroSymposium on Systems Analy- form – most papers were presented as the problems of academia-business rela- Graduate School by the European Commis- back from active faculty of the schools, in- sis and Design was held in Gdansk on Sep- videoconferences. The ERCIS logo was tions. WWU Muenster represntative, Dr. Dr. However, we are also interested in explor- sion under the Seventh Framework Pro- cluding both Prof. Dr.-Ing Bernd Hellingrath tember 25th, 2014. There were 3 organizers exposed on electronic and paper docu- Victor Taratoukhine took part in the confer- ing the “dark side of e/m” and invite con- gramme (FP7). NITIMesr brings together an and Prof. Dr. Stefan Klein. Complementing of this event, i.e. the Special Interest Group ments of EuroSymposium 2014. The next ence with a report on ERCIS Lab and SAP tributions that discuss the downside of big interdisciplinary group of researchers and theses schools organized every six month, on Systems Analysis and Design (SIGSAND) EuroSymposium will be held in Gdansk on Academic Department activities in terms data, connectedness, quantified self and industry partners including the two leading the regional Netherlands and Germany of the Association for Information Systems September 25th, 2015. of cooperations with business partners in other innovations that may carry serious European security clusters around the inter- learning circle event was organized at the (AIS), the Polish Chapter of AIS (PLAIS) Russia. risks to individuals and society as well. We national court of justice in Den Haag and end of October by both ERCIS members and the Department of Business Informat- view the eConference as an excellent plat- the Bavarian Security Cluster around the In- with the main theme of “PhD Research: ics of the University of Gdansk. The Euro- form for finding the balance between the ternational Campus Aerospace and Security, Philosophy and Practice”. In this context, Symposium Proceedings were published in benefits and risks. BICAS, at the German EADS headquarters in one of the session was facilitated by Prof. Springer series Lecture Notes on Business Munich. Collaborating with the Interorgani- Porto (University of Sao Paulo, Brazil) titled Information Processing (LNBIP 193) with In 2014 we first joined forces with the “Liv- sational Systems Group (IOS) chaired by “What are the types of theory in Informa- level of acceptance – 40 %. The scholars ing Bits and Things” conference on the Prof. Dr. Stefan Klein both ERCIS partners tion Systems and what is the theoretical from 6 countries were participating in Sym- 17th international multiconference Internet of Things resulting in an interest- work together with the graduate school and contribution I envisage for my research?” posium – from USA, Czech Republic, UK, education in information society ing blend of themes and researchers from the regional learning circles known as Nex- Ukraine, Germany and Poland. We tend to be amazed by the world of different fields interacting in lovely Bled. GeN: The Netherlands and Germany Learn- technology. But there is also the fear that We therefore especially invite papers that ing Circle, co-organizing monthly learning international conference on we might mystify it. This has been a com- make the combination between these two meetings among researchers. The seminar organizational science development mon occurrence throughout human history. worlds. In particular, but not limited to as series aims to cross-fertilize knowledge and The Faculty of Organizational Sciences or- It was only when technology was assigned we welcome also traditional topics related experience among scholars who can relate ganizes an annual international conference its proper place that its contribution be- to any aspect of »e« research, we are in- to the management of technology (MOT), on the development of organizational sci- came really significant – in economic sense terested into the following topics: eWellbe- crisis and security management (CSM) and ences, held in March in Portorož, Slovenia. as well. At this year’s VIVID 2014 confer- ing, eWellness, eHealth, Internet of Things, information systems (IS) fields of inquiry. On various plenary sessions and research ence, which was organized within the In- Social Media and Big Data The seminars are designed to create an in- paper panels, numerous domestic and for- formation society multiconference for the formal setting to present findings of recent eign participants from business, education, 17th time, we learnt about some of the Besides research tracks, the conference of- research and share ideas through open finance, public administration, tourism, e-learning and teaching projects and dis- fers also business panels and workshops, discussion, with the hope of planting new healthcare and other sectors present their cussed how to proceed, especially when it EU projects’ presentations, Horizon 2020 seeds of scientific endeavor in MOT/CSM/IS work in the field of organizational sciences. comes to how and what to teach. day, Students’ ePrototype Bazaar and Grad- research, whilst also allowing an environ- uate Student consortium. More information ment where connections can be made and March 19–21, 2014, Portoro, Slovenia October 10, 2014, Ljubljana, Slovenia is available at the conference website: networks constructed. http://fov.uni-mb.si/conference http://vivid.fov.uni-mb.si/ http://bledconference.org 107 events in the ercis network > Events in the ERCIS Network www.ercis.org

design thinking workshop in cooperation with sap university alliance In March 2014 the Institute for Information Systems at the University of Liechtenstein hosted the Design Thinking Workshop in 1st liechtenstein hackathon european data privacy day 2014 cooperation with SAP University Alliance. In September 2014 the Institute of Informa- On January 28th 2014 the Institute of Infor- The workshop offered students the chance tion Systems hosted the first Liechtenstein mation Systems hosted an event in rela- to learn Design Thinking – a human-cen- Hackathon organized by the IT Crowd Club tion with the 8th European Data Privacy tered, prototype-driven process for innova- Liechtenstein. Over the course of 51 hours Day. Over 120 visitors attended the event tion that can be applied to product, ser- – from Friday evening to Sunday evening with the title: „How healthy is Big Data? vice, and business design. – a mobile app for Liechtenstein was de- The chances and risks of collecting data in veloped. The concept of the Hackathon is the health system.“ The talk by Claudia Le- The winning team of the Design Thinking an internationally established format for onie Wasmer, Data Protection Expert in the competition was invited to the SAP Inno- the creation of a software application in a field of health insurance, was followed by Jam@CeBIT in Hannover – the world’s larg- Study Trip Vienna defined time frame, with as many software a panel discussion with experts from the est information technology event. Master’s developers and designers as possible be- University of St. Gallen, the Liechtenstein student Dominik Dür had the honour of study trip vienna 2014 ing involved. The Liechtenstein Hackathon Forum of Information and Communication presenting his group’s solution on the SAP Master students from the University of 2014 developed an interactive app for tours Technology and the Liechtenstein hospital. stage during the final. Liechtenstein travelled to Vienna for lec- through Liechtenstein (historic tours and The European Data Privacy Day takes place tures at the Vienna University of Economics guided excursions, circular walks with infor- annually in collaboration with the Liechten- Speakers at the European BPM Round Table and Business with the ERCIS partner Prof. mation, geocaching, interactive community stein Data Protection Office. Dr. Jan Mendling in April 2014. Besides the rallies and also fictional stories like detec- bpm european round table lectures, the student also explored the cul- tive stories and murder mysteries). Some of Business Process Management (BPM): tural sides of Vienna. those taking part stayed at the university Driving innovation in a digital world. overnight, in order to make the best pos- On May, 15th 2014, the 2nd European Busi- sible use of the time available. ness Process Management (BPM) Round Table took place at the University of Liech- All in all, there were more than 25 develop- tenstein. The European BPM Round Table student track at mkwi 2014 ers taking part in the Hackathon. The app was initiated and firstly organized in 2011 This track offered students the opportu- was presented to the public at the LIHGA – by the Technical University Eindhoven. At nity to actively participate in the MKWI. the Liechtenstein trade fair with 200 exhibi- the University of Liechtenstein, more than Master-level students are invited who are tors from six nations. 170 participants from 16 countries, includ- interested in either an IT-related position ing 11 presenters from eight countries and in industry or a PhD studies in informa- representatives from more than 40 compa- tion systems. The consortium will provide nies, discussed current topics in BPM and a platform where students, scientists and the potential for driving innovations in a practitioners get together and discuss re- digital world. Impressions of the day and search topics on an expert level. further information can be found on: MKWI European Data Privacy Day www.bpm-roundtable2014.eu 109 advisory board > Advisory Board www.ercis.org

level of investment protection; the software internship or executive assistant is always a step ahead of challenges in the program at arvato – curios? get in market, both in terms of its technology and touch with us! its functionality. The product portfolio is complemented by POS solutions, electronic shelf labelling (ESL), mobile solutions for mobile end devices and digital signage solutions. Bison’s modern POS solution can be per- fectly integrated into existing system environments thanks to the modular structure and its exceptional flexibility. Thanks to the ESL concept, the headquarters or in- introducing ourselves about the company dividual branches can respond quickly to arvato is a leading European BPO provider. As a leading supplier of merchandise man- changing market or price situations. The Over 65,000 employees design and pro- agement systems, Bison offers whole solu- wireless base station simplifies internal duce customized solutions for business tions for retail. Bison has its headquarters processes and creates a direct connection this standard offers comprehensive sup- customers from all over the world, covering in Sursee, employs approximately 600 staff between the shelf and POS. The high qual- port for mobile purchasing. It also makes it a wide range of business processes along requirements Karsten Kraume and generates a turnover of over EUR 80 ity display is based on leading e-paper possible to carry out a detailed analysis of integrated service chains. These include all - Studies in Business, Informatics or Member of the Board arvato million. With over 30 years of market ex- technology and guarantees optimum read- customer purchasing behaviour data. services related to the creation and distri- related subjects CRM Solutions – Strategy perience, Bison makes a reliable, secure ability and no reflections on the screen. In bution of printed products and digital stor- contribution to the success of its custom- addition, the electronic shelf labelling at Bison is a general contractor and covers age media as well as data management, - First practical experience by challenging An der Autobahn 500 ers. Each customer receives comprehensive the POS creates new possibilities in terms all the processes of a modern retailer us- customer care, CRM services, supply chain internships in Germany or abroad D-33333 Gütersloh and long-term support, with a focus on of information. This is used not only for ing integrated solutions, from the central management, digital distribution and fi- www.arvato.com mutual trust and the protection of custom- product identification and price labelling, ERP system to branch management to POS nancial services as well as qualified and - Entrepreneurial thinking, motivation ers’ IT investments. but also in combination with specially systems and digital signage. customized IT services. and creativity [email protected] developed apps it also provides further Telefon +49 5241 80-1460 Bison Retail Solution was specially devel- useful services for the customer in terms topics of interest our offers - Ability to manage projects oped for the retail sector. This solution cov- of traceability of the product, product fea- - Interest in European (sales) partnerships We design intelligent business processes ers the core processes for goods manage- tures, contents (allergens) etc. Thanks to - Development of new approaches to to meet the challenges faced by our cus- - Customer oriented ment and at the point of sale in full. By the mobile solutions, normal Smartphone tackling retail-specific questions and tomers. Our solutions truly add value! integrating a solution for traceability, Bison devices can be turned into powerful mobile problem areas bearing in mind the cloud Thanks to our operational expertise and Interested? Find out more about us and the is offering a modern, up-to-date package hand-held devices. The scanning solutions approach innovative capacity, we will continue to de- opportunities to work at arvato on our ca- of solutions. Based on the standard solu- include a barcode scanner, a magnetic card - Integration of the iPod, iPhone and iPad velop unparalleled outsourcing solutions reer website careers.arvato.com or contact tion and individually tailored to customer reader and an optional Bluetooth compo- in operating procedures for our customers. Karsten Kraume for more information. preferences, considerable added value is nent to connect a mobile printer. The new - E-Paper integration options created for the customer. RFID option vastly expands the range of (e.g. Electronic Shelf Labelling) Become part of our team as an intern for 3 We are looking forward uses. Thanks to standard or individually to 6 months or join us as part of our Exec- to hearing from you! The Bison Retail expertise hub has com- programmed applications, the devices of- job opportunities utive Assistantship to get an up-close look prehensive process knowledge and can fer a multitude of application possibilities, - For students: Diploma/bachelor theses at the work of our company management. provide and implement technical solutions, e.g. stocktaking, order creation, goods-in in the fields of IT, software development You’ll support our managers in their op- above all in all areas relating to multi-cross- process and picking. Bison offers inno- and marketing erational and strategic activities and work channel®. Bison Process enables a cross- vative communication options through - For graduates: Consultants, software in the development of business activities channel sales approach and process man- digital signage. The solutions can be man- developers, project managers and sales as well as growth, investment, and sales agement, including in-store, e-commerce aged efficiently thanks to the simple user representatives strategies. and m-commerce. This industry model pro- functionality and automatic interfaces. The vides retail-specific processes. These can iBeacon technology means that a range of For further information please visit be individually configured to meet the com- services are possible in retail, for example www.bison-group.com pany’s requirements, without programming targeted display of product information at and without losing the release capabilities the POS in real time, guidance of visitors of the software. The open architecture of when they enter the shops and display of Bison Process ensures the company a high personalised special offers. In principle, 111 advisory board > Advisory Board www.ercis.org

about the company about the company Deloitte is the brand under which over Deloitte is one of the world’s leading, We are seeking to interact with you as ER- 200,000 professionals in independent firms continuously fast growing global strategy CIS member institutions in order to explore ICT Management Consulting throughout the world collaborate to provide consulting companies. In Germany Deloitte the opportunities for developing efficient Detecon International is one of the world’s a broad spectrum of services ranging from also offers a wide range of consulting ser- and innovative first class IT solutions to leading management consulting compa- audit to tax and legal advice, consulting, vices, including Technology, Human Capital, fulfill business strategies. We are looking nies, one which combines classic manage- and corporate finance. With a globally con- Strategy and Operations related services forward to getting in touch with you, being ment consulting with outstanding techno- nected network of member firms in more across all industries. The Technology prac- your partner in providing real-life industry logical expertise. This approach of thinking than 150 countries, Deloitte brings world- tice is supporting the CIO in addressing insights, and getting your inspiration as a in terms of these two areas simultaneously class capabilities and high-quality services complex business and IT challenges. The dedicated scientific institution. will determine the future performance of to our clients. Combing specialized knowl- service portfolio encompasses IT Strategy, every company. edge and in-depth industry expertise within IT Architecture, IT Governance, IT Sourcing, job opportunities multi-disciplinary teams, we deliver the in- IT Effectiveness, IT M&A, Information Man- As an integral part of Deloitte’s ambitious Our business is consulting, our strengths sights needed to address complex business agement, Enterprise Applications as well as growth strategy, we are always looking for are digital technologies and networks. For challenges. Our clients include renowned SAP-related services. Out of sixteen offices graduates, young professionals and pro- more than 30 years, we have been support- Detecon is the place companies from around the world. 79 % of in Germany, we are working with clients fessionals having the desire to start their ing companies and telecommunications Would you like to have a part in shaping the the Fortune Global 500 companies are cli- from various industries in multidisciplinary career at Deloitte. We offer workshops to providers around the globe, helping them world of tomorrow? When you work with us, ents of Deloitte. In 2013, Deloitte grew for national and international teams to satisfy provide insights into what it’s like to work to improve the sustainability of their com- you will gain exciting insights. Our trump the fourth consecutive year and achieved a our customer’s needs. Forrester Research as a consultant. We would like to welcome petitiveness and performance capabilities card is the unique combination of tech- revenue of $ 34,2 billion. Inc. labeled Deloitte a leader and “the gold you as a participant in our upcoming ERCIS along the entire value chain with the aid of nological expertise, business know-how, standard” in IT organization redesigning. seminars, working with us on innovative innovative technologies. Moreover, we offer and experience in handling transformation solutions for current and upcoming issues our clients solutions in all fields of classic which is an especially distinguishing feature topics of interest of CIOs. Are you interested? Then follow corporate consulting: strategy, organiza- of our consultants. They have proven this stantially farther than the next examina- Deloitte is leading in innovation to help us on Facebook, pay attention to news on tion, processes, and HR management. over and over in innumerable successful tion. We are happy to see you have spent companies to be successful. That requires the ERCIS website and visit deloitte.com/ projects covering the whole digital world in one or more semesters abroad or have had a clear understanding of what impacts mar- careers for open positions. Experience in all Industries Germany and abroad. Leading digital! initial experience working internationally. kets – and thus our customers – as well as We make ICT strategies work! We are deter- And if you can point to a long-term com- what will impact them in the future. Semi- facebook.com/deloitte.deutschland mined to keep this promise to our clients, Wanted digital minds! mitment to an area or a cause alongside nal studies, monitoring, and trend progno- xing.com/companies/deloitte so our consultants accept an enormous You are bold, creative, and cosmopolitan – your studies – whether social, cultural, or ses are our tools to help our clients and so- youtube.com/deloittedeutschland range of challenges. We drive digital trans- these are the qualities which characterize even athletic – that will really arouse our lidify our position as pioneers. As a result, twitter.com/deloittejobsde formation forward. The tasks which we take Detecon consultants and which we want to interest in you. we continuously extend our service offering on and solve for our clients are just as var- see in you.You are enthusiastic about tech- to account for trends. A good example are ied and different as the industries and the nologies and business and view yourself as Learn more about career at Detecon services like Big Data and Analytics. Here companies we work for worldwide. Our cli- a part of the digital future. You have made and current vacancies: Deloitte has recently been named leader in ents include companies from virtually every substantial progress toward your degree in http://www.detecon.com/en/Career/Students “Analytics IT Consulting” by a top research branch of the industrial and service sectors. economics, technology, or natural science. & analyst firm. Ideally, you have gained experience during high-level internships in relevant areas and have shown that your horizon extends sub- 113 advisory board > Advisory Board www.ercis.org

collaboration with ecwt The ECWT strategy is implemented through The European Centre for Women and Tech- National Point of Contacts established in nology provides a European level meet- 21 countries (2013) hosted by key national ing place for 130+leading public-private public actors (CTI, Switzerland, Swedish actors, academia and NGOs collaborating Agency for Economic and Regional Growth, for measurably and significantly increas- Malta Information Technology Agency), cor- ing the number of girls and women in porate companies (SAP and SAP Research), technology in general and ICT in specific. universities (Aalto University, Finland; ECWT serves as a European single point CISRE Formazione Avanzata / Università of contact for information, collection and Ca' Foscari Venezia, Italy; KIT – Germany, analysis of data, research and the develop- NTNU, Norway, Reykjavik Technical Uni- ment of appropriate methodological tools versity), SMEs (Global Contact, France, - WePROMIS® – to support women’s busi- In 2013 ECWT has also been approved as Eva Fabry to attract more girls to Science, Technol- PROMIS@Service Luxembourg, Zen Digital, ness start ups and SMEs in taking up member of the COST genderSTE Network Director of the European Centre ogy, Engineering and Mathematics (STEM), Belgium; ), national ICT, telecom and trade cloud based interactive services, multi- as well as research partner in the FP7 SiS for Women and Technology – ECWT for nurturing and retaining women in the associations (DI ITEK, Denmark, Intellect, lingual content, e-Learning, compliance project: SEiSMiC – Societal Engagement in knowledge economy through industry and UK; InfoBalt, Lithuania; PIIT, Poland) and tools managed by PROMIS@Service and Science, Mutual learning in Cities – A Mo- Secretariat entrepreneurial careers, for promoting the NGOs (ATI, Spain; Bulgarian Centre for build communities of e-Mentors (STEM bilisation and Mutual Learning Action Plan: Grønland 58, N-3057 Drammen female talent to provide added value to Women and Technology, Bulgaria; EWMD scientists and corporate business lead- mainstreaming Science in Society actions Tel./GSM: +47 924 77 960 ICT solutions, for supporting more female Portugal; Femei in Tehnologie, Romania; ers) and Mentees (schools, universities) in research. [email protected] ICT business start-ups and consolidating HEPIS, Greece; NaTe, Hungary, VHTO, The managed by ECWT the largest network for closing the Digital Netherlands). We are proud to have ERCIS among our www.womenandtechnology.eu Gender Gap in Europe. - the awareness raising initiative European Members and believe that with the ex- End of 2013 ECWT celebrated its 5th year Digital Girls / Digital Woman Award that tended governance structure adopted from in action. Having been founded just before was handed out for the first time at ICT 2014 ECWT Alliances and ERCIS Compe- the global financial and economic crisis, 2013 in Vilnius; tence Centres should be able to identify sustaining our network was indeed a chal- joint research priorities for working togeth- lenge. 2013, has, however, resulted in a - a national action plan Gender Diversity er within HORIZON2020. real breakthrough for ECWT: involvement in Digital Jobs presented 10 December in in the European Parliamentary Hearing on France; Personally I am also confident that ECWT’s Women in ICT and in two European level Gender Action Plan that has resulted in an and several national pledges for the Grand - a similar national action plan to be increase of female reseachers at Simula Coalition for Digital Jobs: launched in Greece the 4 April 2014. Research Laboratory from 19 % in 2009 to 26 % end of 2012 should be of interest to ERCIS Members. I therefore look forward to closer interactivity between our networks!

115 advisory board > Advisory Board www.ercis.org

about the company about the company The PICTURE GmbH intends to promote Firma Räckers is a medium-sized family organizations in their modernization ef- company based in Germany, in the heart Our company is particularly interested in forts. We combine a methodical approach, of the Münsterland region. The company’s implementation of theoretical “university technical support and considerable process The following illustration furnishes a brief erally intelligible methodology to illustrate structures and processes are transpar- knowledge” in practice. We are very de- expertise with a sustainable qualification overview about the Picture method: these needs through customized processes. ent and are aligned with modern require- lighted by the project seminar done by the approach. This integrated approach helps ments to businesses. The product portfolio BSc students from the University of Mün- to achieve success in process management. Self-Explanatory Visit our website www.picture-gmbh.de is composed of standardized modules, as ster who helped us to prepare for qual- The PICTURE GmbH is a spin-off of the Uni- Simplified process modelling due to easy- well as system solutions and special cus- ity management certification. The students versity of Muenster, founded in 2007 by Lars to-use an intuitive components. job opportunities tom-made solutions. Customer satisfaction analysed the current situation and pro- Algermissen and Thorsten Falk. Thereby the Job Opportunities at the PICTURE GmbH: is the major goal of Firma Räckers and it is posed various possible solutions, which PICTURE GmbH stays connected with the Standardized Process Description achieved by providing competent consulta- can be soon put into practice. E.g. in the university and still benefits from a transfer Increased comparability and analyzability - (Junior) Sales Consultant (f / m) tion, individual solutions and tailor-made future we plan to simplify the Just in Se- of knowledge. The core business segment due to a formal and contentual standardi- - (Junior) Consultant systems. quence field in order to further increase of the PICTURE GmbH is process consult- zation of the description level. - (Senior) Consultant the responsiveness. ing, process analysis and organisational - Software Developer The Räckers team consist of competent design. The PICTURE GmbH is a consulting Instruction and Integration of Employees - Student Assistant (f / m) specialists and experts. Since the compa- Please visit our website for further firm as well as a software company with Due to its simplicity it enables employees ny's foundation, its personnel grew from information: www.raeckers.de consultants and developers specialised on to adopt this model quickly and fosters topics of interest 1 to approximately 200 employees. Struc- process consulting. The company is well staff acceptance. - Process management and optimization tured distribution of areas of responsibility known for the PICTURE method and the - Quality Management and Risk and close cooperation with renowned com- figures – data – facts PICTURE platform, which in combination Flexibility in Process Description Management panies on national and international levels - 2 Executive directors allow describing, analyzing and optimizing The PICTURE method can be personalized - Organizational review ensure the best outcomes. - 1 Authorised officer business processes within organizations. according to the individual requirements of - Knowledge Management - approx. 200 Employees organizations. - Task and Product Review Since the inception of Firma Räckers, its - approx. EUR 24 million 2012 Turnover the picture method – - Software implementation product range has been constantly extend- - 100 000 m2 Plant area easy. effective. efficient. Efficient Process Modelling and - Process Benchmarking ed. The company started with adhering rub- - 20 000 m2 Production area On the basis of 24 building blocks the Pic- Activity Analysis - Change Management ber profiles in 1981. Now the service port- ture method provides the opportunity of The 24 buuilding blocks enable to filter es- - Process-oriented Budged Consolidation folio spans from raw materials processing process controlling by gathering and illus- sential information for further analysis. - Implementation of Document to fully assembled end-products. In particu- trating process data in a plain and trans- Management Systems Reorganisation lar, Firma Räckers offers its customers CNC parent manner. the picture platform Studies Interface Analyses, aluminium processing, CNC sheet metal The Picture method is embedded in the Implementation of Software processing, coating with chemical pre-treat- This method of process modelling lays the web-based Picture platform. This platform ment, assembly works, as well as industrial foundation for an extensive business as- serves to support process management bonding and foam-moulding technologies. sessment, as it offers a target-oriented and within organizations as well as inter-site For many years Firma Räckers employs Just efficient way to analyze the coherencies of projects. The PICTURE platform is tailored in Sequence production, which increases a company’s organisational structure and to the special needs of organizations and responsiveness of the whole team. business procedures. aims to provide a vivid, precise and gen- 117 advisory board > Advisory Board www.ercis.org

20 years of consulting and system integration for data warehouse, business intelligence, big data, corporate performance management and analytical customer relationship management

about the company about the company saracus is one of the leading independent The management consultancy zeb is found- consulting companies for data warehouse, ed in Münster by university professors Prof. business intelligence, corporate perfor- Dr. Bernd Rolfes and Prof. Dr. Dres. h. c. Hen- sales to organization, corporate manage- zeb disposes of the necessary tools and mance management and customer relation- ner Schierenbeck. Their goal: to respond to ment, human capital and IT. While always equipment to analyze and assess the up- ship management in Germany, Austria and the growing need for consulting services keeping the current situation in view, we coming challenges and to implement pro- Switzerland, with more than 50 data ware- and gets updated permanently. Since 2012 Why saracus consulting? in banking. In doing so, they are equally develop visions and innovative strategies, jects in a calculable manner. We not only house consultants. Over the last 20 years, DWtec® has been extended by comprehen- The following factors demonstrate why committed to both excellent conceptual de- make them calculable and take care of the strive for exact solutions, but also for sus- saracus has amassed a wealth of experience sive sectoral data models – first of all, for saracus is the consulting and integration sign and supporting practical implementa- implementation. tainable, measurable and long-lasting suc- in the areas of data warehouse and busi- the sector insurance: DWinsurance. Further partner for you: tion – and they quickly evolved zeb into a cess. We are convinced that outstanding ness intelligence in over 250 projects. Our data models (e.g. for retail, telecommuni- reputable management consultancy for the topics of interest industry knowledge is essential to elabo- impressive customer list and customer testi- cation, manufacturing) will follow. - Fully focused on DWH, BI, Big Data, financial services sector. Now, zeb is one As the partner for change, we aim at im- rate tailored solutions and concepts. As the monials are the best proof of how successful CPM and CRM for 20 years of the leading management consultancies proving our clients’ performance and com- largest European management consulting projects result in satisfied customers. DWH academy - In-depth experience with important specializing in the financial services sector petitiveness through providing competent company specialized in financial services, The DWH academy allows saracus to make technologies with over 950 employees, 18 offices in 13 advice. The heterogeneous nature of the we attach high importance to an imple- saracus competence and portfolio its practically orientated expertise available - A combination of business and IT European countries, an annual turnover of financial services sector requires tailored mentation process that is sustained by of services to customers in numerous seminars on a know-how EUR 169 million and an average growth rate consultancy solutions. To meet these re- strategic-intellectual expertise and excel- It is the stated vision of saracus to increase wide range of DWH topics. These include - A large number of trained and of approx. 20 percent. Zeb supports credit quirements, we focus on holistic customer lent techniques. the analytical competence of companies training courses on topics such as DWH experienced consultants for on-time institutions, banks and IT service providers support through individual market manag- and non-profit organizations in order to strategy, dimensional data modelling, ETL completion of major projects as well as insurance companies and finan- ers combined with the know-how provided job opportunities specifically strengthen the competitive po- processes, corporate performance manage- - Full service – from analysis and cial sales organizations. Our clients include by five services: sition of these customers. The instruments ment and analytical CRM. These seminars concept development to system large, regional and private banks, savings - IT Consultant for reaching this goal are pithily sum- are also offered in-house. For information integration and operation banks, Landesbanken, institutions of the - Strategy & Business - IT Manager Riskmanagement marized with the terms data warehouse on the latest offers and to subscribe to the - A procedural methodology specific Co-operative Financial Services Network as - Restructuring, Merger & Operating - Senior Consultant IT Strategy (DWH), business intelligence (BI), big data, newsletter, visit www.dwh-academy.com. to DWH well as specialized commercial banks. - Finance & Risk and Transformation corporate performance management (CPM) - Total commitment to the success - Information Technology - SAP Consultant and analytical customer relationship man- Partnerships of the project People at zeb have know-how, know-when, - Human Capital & Change agement (aCRM). The services provided by saracus has maintained intensive partner- knowwhere and know-why. Years of expe- Additional career opportunities are posted saracus cover all aspects of these topics. ships with all major software companies job opportunities rience and profound industry knowledge Thus, our clients can tap the in-depth sec- at https://recruiting.zeb.de/ in the data warehouse and business intel- - For students: Diploma/Bachelor theses, create a highly specialized working envi- tor expertise of our employees in addition DWtec® und DWinsurance ligence sector for many years. In addition, internships ronment and a team of experts that not to our strategic know-how and practical Data warehouse projects are very complex many of the consultants who work at sara- - For graduates: (Junior) Consultants only benefits our clients, but also every implementation experience. Moreover, our regarding to requirements of skills, pro- cus are also certified on the products of new colleague. A strong employee retention organization made up of subject matter cesses, technology and general conditions the software partners. To ensure that these Please visit our website for further that lies notably above the average and a experts and client relationship managers within the client‘s corporation. Accordingly partnerships do not cause saracus to lose information: www.saracus.com large number of specialists and employees guarantees integral support for our clients the process model has to accommodate its neutrality, we never operate as a reseller. with a doctorate degree who work at zeb through personal contact and consulting this complexity. DWtec® is the process are furthermore proof that we are happy to partners. model of saracus for data warehousing pro- share our success with our employees. Our jects; it is based on long term experiences expertise covers all areas from strategy and 119 further advisory board members > Further Advisory Board Members www.ercis.org

christ hilti corporation iq-optimize owncloud sap Jeweler and watch maker since 1863. Hilti provides leading-edge technology IQ-optimize Software AG is an innovative OwnCloud gives users universal access As market leader in enterprise application to the global construction industry. Hilti Software-Technology supplier with over 60 to their files through a web interface or software, SAP (NYSE: SAP) helps compa- The Christ jewelry stores lead the market in products, systems and services offer the motivated employees, IQ-optimized deve- WebDAV. It also provides a platform to ea- nies of all sizes and industries run better. Germany in the mid to upper price range of construction professional innovative solu- lops, implements, and supervises software sily view & sync contacts, calendars and From back office to boardroom, warehouse the jewelry and watches segment. tions with outstanding added value. The solutions for Business Process Manage- bookmarks across all devices and enables to storefront, desktop to mobile device – headquarters of the Hilti Group are in ment (BPM) and Workflow-Automation. basic editing right on the web. Installation SAP empowers people and organizations Schaan in the Principality of Liechtenstein. Those solutions embrace all administrative has minimal server requirements, doesn’t to work together more efficiently and use Some 21 000 employees, in more than 120 and commercial domains of a company. need special permissions and is quick. business insight more effectively to stay countries around the world, enthuse their ownCloud is extendable via a simple but ahead of the competition. customers and build a better future. The The core competence of IQ-optimize is the powerful API for applications and plugins. corporate culture is founded on integrity, development and maintenance of web- SAP applications and services enable more courage, teamwork and commitment. based Workflow-Solutions and the integra- The company makes it possible for deve- than 251 000 customers to operate profi- tion of Software-Applications (EAI) for the lopers to work full time on ownCloud, or- tably, adapt continuously, and grow sus- Hilti excels through outstanding innovati- improvement of business processes. ganizing ownCloud events, marketing own- tainably. on, top quality, direct customer relations Cloud to a wider audience and supporting and effective marketing. Two-thirds of the companies, governments and schools in For more information, visit www.sap.com. employees work directly for the customer their ownCloud deployments. in sales organizations and in engineering, which means a total of more than 200,000 The business model of ownCloud Inc. is customer contacts every day. Hilti has its very similar to other successful Open Sour- own production plants as well as research ce companies, offering services and sup- and development centers in Europe, Asia port around ownCloud for the enterprise. and Latin America. The company is dedicated to working entirely in the open, accelerating development Founded in 1941, the worldwide Hilti Group in the areas of its customers‘ needs while evolved from a small family company. Since enabling a completely open development 2 000, the Martin Hilti Family Trust holds all process where everybody can contribute. shares and, since January 2008, all participation certificates of Hilti Corporation. This www.owncloud.org safeguards the further development of the company founder Martin Hilti’s life’s work in the long term.

121 outlook for 2015 ercis team > ERCIS Team www.ercis.org

january 2015 - E uropean Privacy Day, January 29, 2015, Vaduz, www.uni.li/iwi

february 2015 - Student Consortium at Wirtschaftsinformatik Conference 2015, Osnabrück, www.wi2015.de - P hD-Skiseminar – February 09–14, Flumserberg, www.uni.li/iwi - BPM Winter School 2015, February 22–27, Vaduz, www.bpm-education.org

march 2015 - S tudent Consortium at WI 2015, March 4–6, Osnabrück, Germany, organised by the University of Liechtenstein, www.wi2015.de - Kilipsjärvi Information Systems Seminar (KISS), March 23–27, Kilpisjärvi, Finland. - 34th International Conference on Organizational Science Development, March 25–27, Portorož, Slovenia, http://fov.uni-mb.si/conference

april 2015 - S tudy Trip to our ERCIS-Partner, Vienna, www.uni.li/iwi For everything that concerns the ERCIS net- may 2015 work, simply send an email to team@ercis. - 10 th International Conference on Design Science Research org. You will for sure get an answer from in Information Systems and Technology (DESRIST), one of our team members. May 21–22, Dublin, Ireland, http://desrist2015.computing.dcu.ie - The Centre for Emergency Management (CIEM) at University of Agder will host The ERCIS team consists of Dr. Armin Stein, the 12th International Conference on Information Systems for Crisis Response and who is the managing director of the ERCIS Management (ISCRAM 2015) on May 24–27 2015 in Kristiansand, Norway. network, as well as Dr. Katrin Bergener and Conference URL: http://iscram2015.uia.no/ Dr. Sara Hofmann, who works part-time for - 23 rd European Conference on Information Systems (ECIS 2015), the network during her Ph.D. studies. In ad- May 26–29, Münster, www.ecis2015.eu dition to answering emails, the team helps in organizing events, maintaining the web- june 2015 site, organising the network communica- - DR UID 2015, Rome, June 15–16, http://www.druid.dk tions and supporting project applications. - 28th Bled eConference #Wellbeing, June 7–10, Bled, Slovenia, http://BledConference.org If you are interested in the network, get in touch with them! august 2015 - ER CIS Annual Workshop, August 24–26, Miñho, Portugal

september 2015 - 8 th SIGSAND/PLAIS EuroSymposium on Systems Analysis and Design, September 25, Gdansk – Sopot, http://eurosymposium.eu

october 2015 - 18 th International multiconference Education in Information Society, October 2015, Ljubljana, Slovenia, http://vivid.fov.uni-mb.si/

december 2015 - International Conference on Information Systems (ICIS 2015), December 13–16, Ft. Worth, TX, USA

123 the is research network

imprint publisher european research center for information systems (ercis) editing dr. katrin bergener, marcel heddier, sara hofmann, dr. armin stein layout living concept gruppe münster 2013 academic director prof. dr. dr. h.c. jörg becker, professor h.c. (nru-hse, moscow) leonardo-campus 3 48149 münster, germany [email protected] p +49 251 83-38100 f +49 251 83-38109 managing director dr. armin stein leonardo-campus 3 48149 münster, germany [email protected] p +49 251 83-38085 f +49 251 83-28085