HaTachana National Public Transport Authority Ministry of Transport and Road Safety NOW YOU CAN PAY FOR PUBLIC TRANSPORT BY CELLPHONE From December 15, you choose how to pay for public transport: By an app on your cellphone or with your Rav-Kav card. Scan & Go

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Israel’s Travel Card

Further details online at www.pti.org.il | *8787 Now, you סרקת, Scan & Go! can also pay by cellphone נסעת!

Download one of the public transport payment apps, get Issue a Rav-Kav card, load on a bus, scan and pay for the desired travel contract all travel at the end of the in advance and validate at HaTachana month. validation points on public transport. by ISRACARD Rav-Pass by HopOn

Dear Passengers the נוסעות ונוסעים is expanding יקרים, As of 15.12.20, The Ministry of Transport החל newמ- and creating 15.12.20 aמשרד transportהתחבורה מרחיבpublic אתoptions for אפשרויות payment means for payment, which will be accessible to the public: התשלום .card עבור Rav-Kav נסיעה the בתחבורה alongside ציבורית ומנגיש,cellphone לכללon your הציבורan app אמצעי נוסף: יישומון בטלפון הנייד, לצד כרטיס הרב-קו. The Ministry of Transport’s ‘HaTachana’ app, and three private apps approved by the Sign Up in theיישומון "התחנה" to downloadשל משרד are available התחבורה, ,(WAY ושלושהand ANY יישומונים Rav-Pass פרטיים ,Moovit) שאושרו בידי Transport משרד Ministry ofהתחבורה )allow ,Moovit you to רב-פסwill ו-system), )ANY WAYwhich זמינים operating להורדה or iOS בחנויות with an androidהאפליקציות phones )בטלפונים for) ניידיםapp storesבהם מערכת ההפעלה היא מסוג אנדרואיד ו-iOS( ויאפשרו .cellphone לשלם your עבור with הנסיעות *transport בתחבורה pay for publicהציבורית*

9 : 41 9 : 41 גם באמצעות הטלפון הנייד.

4 ך 4ו ך ו תמתמ 2 3 ב ב לשלש 4 ך 4ו ך ו תמתמ 2 3 ב ב לשלש Payment via the app is for actual use ו נל ב ו שח םכת י א רשקה ו נל ב ו שח םכת י א רשקה התשלום ביישומון הוא לפי נסיעה בפועל ?םכ י ו לא הנ פ צרתנש ו ך צרת יאךיא ?םכ י ו לא הנ פ צרתנש ו ך צרת יאךיא Much like the Rav-Kav card, payment for using public transport will be charged in ?םכ י לא הנפנש ?םכ י לא הנפנש בדומה לכרטיס הרב-קו, התשלום עבור נסיעה בתחבורה הציבורית יחויב בהתאם לתעריפים י טרפ םש י טרפ םש accordance with predetermined tariffs. However, payment by Rav-Kav is charged before ,monthקבועים of the מראש. end עם at theזאת, התשלום in retrospect בכרטיס is charged הרב-קו apps מחויבby the לפני payment הנסיעה, while בעוד ,you travelהתשלום החפשמ םש החפשמ םש ביישומונים מחויב בדיעבד .to בסוף entitled החודש,are תוך שקלול passengers כל ההנחות discounts להן all the הנוסעים account זכאים.taking into

י נ ו רטקל א רא ו ד י נ ו רטקל א רא ו ד תעריפי passenger’s הנסיעה on the ברב-קו dependent וביישומון and שונים different ותלויים app are במאפייני on the השימושand של Rav-Kav הנוסע.Travel tariffs on travel characteristics. p o i u y t r e w q p o i u y t r e w q

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* At this stage, it is possible to pay by app on the buses of all public transport operators. In coming months, the * בשלב זה ניתן לשלם באמצעות היישומונים באוטובוסים של כל מפעילי התחבורה הציבורית. service will also be expanded to travel on Israel Railways, light rail, Carmelit and service taxis. * Screens appear different in different apps בחודשים הקרובים יורחב השירות גם לנסיעה ברכבת ישראל, הרכבת הקלה, הכרמלית ומוניות שירות.

2 3 2 Confirm Location Plan your and Camera Journey Services

Show the Receive full Inspector Provide Validate information about Confirmation Feedback your activity on of Validation the app

* Screens appear different in different apps * Screens appear different in different apps

4 5 How does What is the daily upper limit and how is it calculated? The daily upper limit is calculated in accordance with the farthest distance a passenger it work? completed in a single day. For example, a passenger whose farthest distance travelled during the day was 25 km (see table below) will pay 21 NIS for that day (excluding travel by train), no matter how many times he travelled that day, within the original circle created by that journey. If the cost of all travel that day is lower than the cost of the upper limit, the passenger will pay actual journeys taken and not the daily upper limit. This means that all validations carried out in one day will be calculated according 1. Download the app 22. Scan the QR 3. Sit comfortably from the app store to code when in your seat to the lower price of the following two options: daily upper limit or the sum of single your cellphone and getting on the travel tariffs on that day (after calculating beyond the 90-minute free transfer* and sign up for the service bus profile concession, if any). The daily upper limit is calculated according to calendar days starting and ending at 00:00. 4. Select your destination 5. Enjoy the ride 6. At the end of the month, Another example: If a passenger has 4 journeys in a day within a range of 15 km, he or travel distance for the app will calculate will pay the daily upper limit for this range: 13 NIS (excluding travel by train). However, each section of your the best payment plan if the passenger only travelled twice within this range, he will pay 11.80 NIS, the price of journey* on the app for you based on your two single journeys. travel history Travel Range Attention: • The QR code must be validated on every section of your journey, even Single Journey Daily Upper Daily Upper Limit maximum KM in) מספר .when changing buses within the 90-minute period a straight line) Tariff (NIS) Limit (NIS) with Train (NIS) • There is no need to scan the QR code again at the end of the journey. 1 Up to 15 3/4/5.9 13 16 2 16-25 10 21 25 How is the 3 26-55 15 28 35 payment 4 56-100 25 42 50 calculated? 5 101-250 35 60 60 6 250+ 55 300 300

Attention! In a single journey within a range of up to 15 km, the travel price is With the app tariff method, you’re in the center. determined according to the town the journey is taken. In some towns, the price of a Now you only pay for the distance you have travelled! Tariffs on the app are calculated single bus ride is 5.9 NIS, in others 4 NIS and in others yet, 3 NIS. To check the tariffs in accordance with 6 circles defined by travel ranges. of a single journey within a range of 15 km, according to location, enter the National Travel ranges are determined according to the distance travelled in km from the current Public Transport Authority’s website at www.pti.org.il location to the destination. The start point is the center of the circle and the destination, if in another circle, is the center of the second circle. The travel range is calculated according to the central points of the circles, while each circle has a different tariff. * You can transfer between any number of buses during 90 minutes and you will only be charged for one journey, as long as you are within the circle created at the start of the journey. These are bus rides * If you travel on two different lines one after the other, these are two different travel sections. within the initial 12 km radius circle. You must scan the QR code and validate every journey.

6 7 Attention! There are also discounts at the end of the month… The smart app calculates payment at the end of every month and credit passengers with further discounts, according to the overall monthly travel amount. For example, for every amount between 200 and 400 NIS, there is a further 75% discount, Q&A therefore, a passenger whose travel comes to 300 NIS will pay 225 NIS.

Step Use Effective How much Step Step for which discount amounts discount I will pay discount is given rate (example) (example)* (example) - 0% 100 0 100 1. Will my Rav-Kav card be cancelled? 1 - 0% 200 0 200 Don’t worry – Rav-Kav cards are staying! Each passenger can choose the most convenient 75% 300 75 225 payment method for them: the Rav-Kav card or the app. NIS 200.01-400 2 75% 400 150 250 2. Where can I download the app for public transport payment? 50% 500 200 300 Look for ‘HaTachana’ app or one of the apps approved by the Ministry of Transport 3 NIS 400.01-1,000 (Moovit, Rav-Pass or ANY WAY) in the app store (available for download on android and 50% 1000 450 550 iPhone). To enjoy the best experience, download the app and register prior to travelling.

NIS 1,000.01+ 25% 1100 475 625 3. Is there a difference between the different apps? 4 Yes. A number of companies offer an app for paying and validating travel on public transport. All of them are approved by the Ministry of Transport and the method for *הנחה מצטברת מירבית במדרגה paying and tariffs are identical on them all, however, the user experience and options are different on each one. ‘HaTachana’ app also allows you direct communication with the Ministry of Transport, online updates of changes to public transport and giving feedback on your journey to improve the service on public transport. 4. Can I use a number of apps to pay for public transport at the same time? Are the journeys synchronized? No. Each app operates independently, and no information is transferred between the various apps. In order to get the best calculation, which weighs all the journeys made, one app must be used during the same month, defined as the period between the 25th of the month and the 24th of the following month. If you choose to use multiple apps in the same month, each app will calculate and charge you only for journeys validated through it, without an overall best calculation for all the journeys you made that month in all the apps. 5. What happens if my battery runs out? Cellphones need to be charged before travelling on the bus. Most modern buses have USB ports near the seats for charging your phone.

8 9 Q&A 12. Can I view a breakdown of my travel before the end of the month? All validations are available to view at all times on your personal account on the app – there, you can monitor the status of your account and update your personal details if necessary. 6. How is the privacy of app users safeguarded? 13. How will I know if it’s more cost-effective for me to use the app or a Rav-Kav card? The Ministry of Transport is committed to complying with all provisions of the law and The answer depends on actual use of public transport – there are situations in which is to maintaining the privacy of the individual and security of information. In accordance it more cost-effective to use a one-time payment on the app and situations where it is with the conditions set by the National Public Transport Authority at the Ministry of more cost effective to use a periodic contract on Rav-Kav. To check which is the most Transport, app operators are obliged to keep information completely confidential and cost-effective payment method for you, compare the tariff map for Rav-Kav at pti.org.il may not pass it on to anyone, or make any use of it, other than charging payments. We with the charging method on the app. recommend that you carefully read the T&Cs for each of the apps. 14. Can I pay for someone else’s travel with the app? 7. Can the app be used to pay for all means of public transport? Yes. It can also validate another passenger on the app. Each validation will be considered In the first phase, it will be possible to pay for all public transport bus companies and the as a single journey, and payment for it will be according to the full price of the journey Metronit using the app. In the future, the service will be expanded and it will also be possible without a 90-minute discount. A passenger with a profile who qualifies for a concession to use the app to pay on Israel Railways, Carmelit, service taxis and the light rail. (student, senior citizen, etc.), who wishes to apply for additional passengers, can do so, 8. Is use of a Rav-Kav card and the app synchronized? but payment for them will be at full price, without discounts and without the possibility No, these are two different methods for calculating the cost of travel. To enjoy the most of transfers. cost-effective payment, you must pre-select the payment method (Rav-Kav or app) and 15. Does the app check if I have validated twice by mistake? use that means throughout the month, from the 25th to the 24th of the following month. In order to validate again, the QR sign must be scanned again, a travel range and 9. Can a 90-minute free transfer be used with the app? number of passengers must be selected. This is an action that cannot be performed Yes. A 90-minute transfer can only be used when traveling within a radius of 15 km from twice by mistake. Not sure you validated? Check your validation history on the app. Still the first point of departure, on the same day and by all means of public transportation, have a problem/ Contact customer service via the app. except Israel Railways. In these cases, the QR must be scanned again for each new trip. 16. Are there customer service call centers for app users? The app will detect the new use within the 90-minute limit and the passenger will not be charged for the additional trip. Yes. The customer service centers at ‘HaTachana’, Moovit, Multi-Pass and ANY WAY apps will be happy to answer all questions and requirements related to the app, whether 10. Are concessions (youth, senior citizen, disabled etc.) accepted through the app? technical support or troubleshooting, answering questions regarding fare charges on Yes. Concessions have remained the same and are calculated for each single journey. the app or public inquiries regarding use of the app. For answers to inquiries regarding ‘HaTachana’ app, dial *8787. 11. When will my credit card be charged? Each app will have different means of contact, including contact via the app itself, Charges are transferred to the credit company on the application’s billing date – the 24th WhatsApp, chat and of course a human response. There may be differences between of each month, and joins the other purchases you made with your card. Your bank account the apps in terms of contact methods; please follow the instructions on the app you debit date depends on the debit date of the credit card. Credit cards are charged once a are using. If you have not received a satisfactory answer, you can contact the National month at the scheduled time. Debit and tourist credit cards will be charged on the same day Public Transportation Authority at the Ministry of Transportation via the Ministry of (debit) or on the date the app is charged, the 24th of each month. Transportation’s website or submit a public appeal and be updated on the status of the Debit cards will be charged daily, depending on the uses made on the same day. public appeal at the Kol-Kav hotline on *8787. The good news for cardholders is that although the charge is made on a daily basis, cardholders who use the app for validation and payment can enjoy monthly discounts. 17. How can I appeal the sum I was charged in the event of a miscalculation? When passengers’ scope of uses reaches the first discount level* the discount due at You can contact customer service and file an appeal on the app. that level will be calculated automatically. For example, if after 14 days a passenger has Do not rely on a telephone call to the call center only. reached a cumulative use volume of 200 NIS and on the 15th day the passenger has made trips for 20 NIS, the passenger will be charged only 5 NIS, because he has reached the level that gives a 75% discount. * Discount calculated on your credit card at the end of the month

10 11 National Information Center *8787 www.pti.org.il

Ministry of Transport and Road Safety