General Terms and Conditions for Passengers /Valid as of September 2019 of mytaxi Network Limited, Harling House, Floor 2, 47-51 Great Suffolk Street, SE1 0BS ​ (hereinafter: "FREE NOW"), company number 07477274.

Introductory Provisions: These General Terms and Conditions for Passengers ("Terms and ​ Conditions") apply to the services which are offered by FREE NOW to the Passengers ("FREE NOW Services") via the FREE NOW app (also referred to as “the App”) or the FREE NOW website or via websites and apps operated by third party cooperation partners ("Third Party Services"). Please read these Terms and Conditions carefully, in particular section 4, which tells you about the cancellation fees you may have to pay, and section 5, which tells you about the processing fees you may have to pay should you not make a payment on time. The use of the Third Party Services may be subject to additional terms and conditions of such third party cooperation partners. The Terms and Conditions apply to Passengers that use the FREE NOW Services in the United Kingdom. The Terms and Conditions shall apply in addition to any other terms and conditions additionally agreed between the parties. Any individual agreements entered into by the parties shall prevail over the Terms and Conditions and any other terms and conditions. In order to register for and use the FREE NOW Services, the Passenger is required to accept during the registration process these Terms and Conditions to be concluded between FREE NOW as the provider of the FREE NOW Services and the Passenger.

1. FREE NOW Services 1.1 FREE NOW offers the FREE NOW Services to the Passenger. The FREE NOW Services consist of the procurement of taxi transportation services and associated services further described in these Terms and Conditions upon request by a Passenger. The FREE NOW Services are provided to the Passengers via the FREE NOW website or FREE NOW app or via the Third Party Services; the FREE NOW Services allow the Passenger to request a taxi order from potential taxi drivers and to communicate directly with the taxi driver which has accepted a taxi order. The actual taxi transportation services are provided by the taxi driver and the respective transportation contract will be concluded between the Passenger and the taxi driver at the time the Passenger’s order has been accepted by the taxi driver. FREE NOW is neither responsible nor liable for the actual transportation services provided by the taxi driver, including the availability of the taxi ordered by the Passenger. 1.2 Prior to using the FREE NOW Services, the Passenger must register. Registration requires at least the Passenger's correct and full first and last name, email address ("user name"), phone number and secure login password. All personal data provided by the Passenger to FREE NOW will be processed in accordance with the Privacy Policy accessible via the App or the FREE NOW website currently available at www.mytaxi.com. A successful registration, including acceptance of these Terms and Conditions, is required to be able to use the FREE NOW Services. During the registration process, the Passenger will be able to identify and correct input errors before completion of the registration. 1.3 Any fees that may be charged by FREE NOW for the FREE NOW Services are provided in a fee schedule (“Fee Schedule”) which shall be made available on the FREE NOW website, in the App or these Terms and Conditions. Unless otherwise stipulated in the Fee Schedule, the FREE NOW services are free of cost to the Passenger. FREE NOW reserves the right to establish, remove and/or revise charges for any or all services obtained through the use of the FREE NOW Services

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at any time in FREE NOW’s sole discretion. All changes regarding charges will be reflected in the Fee Schedule and shall only apply upon acceptance by the Passenger prior to completing the booking. 1.4 The taxi driver will charge the Passenger directly for any taxi transportation services (including any surcharges that may be required by local regulations, for example taxi tariff regulations). Furthermore, if the Passenger uses Third Party Services, such third party may charge the Passenger for such usage. 1.5 To the extent the Passenger uses web-enabled mobile end-devices, such as smartphones and tablet PCs (hereinafter referred to as "mobile end-devices") to use the FREE NOW Services, FREE NOW provides the Passenger the FREE NOW app subject to the requirements and conditions set out in these Terms and Conditions (in particular Sec. 8 which covers Intellectual Property) which the Passenger may install on the mobile end-device. 1.6 The Passenger is at his/her expense solely responsible for the internet access necessary to access the FREE NOW Services, the technical requirements (including necessary updates), and the configuration and capability of the device (including mobile end-devices) for using the FREE NOW Services and the FREE NOW app. 1.7 FREE NOW is not responsible for the correctness or completeness of the data being transmitted by the FREE NOW Services or for data reaching the Passenger in a timely manner. 1.8 Trips can also be booked and billed as business trips under the contracts concluded between FREE NOW and its participating contractual business partners, which can authorize their personnel or other natural persons to have a trip billed as business trip under the business account. 1.9 If the Passenger books a business trip through the App or decides to pay for the trip as a business trip via a business account at the end of a trip, data collected by FREE NOW via the App will be sent for trip handling and billing purposes to the contractual partner who authorizes the Passenger for the business trip (billing data). If a trip by taxi is booked as a business trip, billing-related information, especially first and last name(s), e-mail address, time of day, start/endpoints of a route and fare of the trip will be sent to the FREE NOW contractual business partner who authorizes the Passenger for the business trip. The amount of data sent will depend on the data required for the settlement of costs for the business trip with the business account holder. 1.10 FREE NOW may take recourse to affiliated companies or external cooperation partners in order to process billing data. 1.11The Passenger must be 18 years of age or older to accept these Terms and Conditions and use the FREE NOW Services

2. Location data and data privacy The Passenger acknowledges that it will be necessary to collect and process personal data, including location data, to provide the FREE NOW services. The collection and processing of data is described in the privacy policy for Passengers, accessible via the FREE NOW app or the FREE NOW website currently available at www.free-now.com.

3. Modifications and Suspension; Availability 3.1 FREE NOW reserves the right to modify the FREE NOW app at any time in a form reasonably acceptable for the Passenger for the purposes of advancement and quality improvement. Furthermore, FREE NOW reserves the right to discontinue or suspend the FREE NOW Services at any time permanently or temporarily, even without informing the Passengers individually.

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Information on any permanent or temporary suspension shall be provided via the FREE NOW website currently available at www.free-now.com, via the FREE NOW App or through other reasonable means. 3.2 The Passenger shall have no right to claim the continuous and uninterrupted availability of the FREE NOW Services.

4. Cancellation Fee 4.1 If the Passenger decides to cancel a trip, after their booking has been accepted by the taxi driver, or if the trip was cancelled by the driver due to the Passenger not being available at the location where the taxi was ordered by the Passenger, a fee may be charged by FREE NOW to the Passenger (the "Cancellation Fee"). For more information on FREE NOW 's Cancellation Fee, including current rates, please see our cancellation policy (the "Cancellation Policy") provided here. ​ 4.2 Any Cancellation Fee incurred may be charged by FREE NOW to the payment methods added for Pay by App in accordance with section 5 below. Where no payment method has been provided via Pay by App by the Passenger, but the Passenger has incurred a Cancellation Fee, FREE NOW may suspend the Passenger from using the FREE NOW app until full payment of the Cancellation Fee is effected in line with the Cancellation Policy. 4.3 If the Passenger wishes to dispute the Cancellation Fee, full details must be sent by e-mail or post to the e-mail or postal addresses stated at the end of these Terms and Conditions, or as stated in the App or on the FREE NOW website, no later than thirty (30) days after the Cancellation Fee was charged.

5. Payment for Taxi Services, Pay by App, conditions for use of vouchers through Pay by App 5.1 The Passenger acknowledges that use of the FREE NOW Services may result in payments becoming due from the Passenger to the taxi driver for taxi transportation services provided by the taxi driver (“Taxi Fares”). The amount of the Taxi Fare is determined by the contract for taxi transportation services entered into between the Passenger and the taxi driver. 5.2 Unless a certain payment method is mandatory for the particular service booked, the Passenger may pay the Taxi Fares in cash or other means of payment offered by the taxi driver at the end of the trip. Alternatively, FREE NOW may offer the Passenger the option to pay Taxi Fares via the FREE NOW app at the end of each taxi trip. FREE NOW accepts payment of Taxi Fares by ​ credit card and any other payment method FREE NOW makes available in the FREE NOW app from time to time up to a maximum amount determined by FREE NOW from time to time ​ (payment by cashless means through the App is referred to in these Terms and Conditions as “Pay by App”, a trip paid through the App referred to as “Pay by App trip”). FREE NOW shall in ​ its absolute discretion solely determine the maximum amount of a Pay by App trip and the maximum amount for a first Pay by App trip. The Passenger will be notified on any applicable maximum amounts either on the FREE NOW website or in the FREE NOW app. Whenever the Passenger chooses to pay Taxi Fares through Pay by App, the taxi driver will have assigned his or her payment claim against the Passenger to FREE NOW under a contract between FREE NOW and the respective taxi driver. Once the payment by the Passenger has been received by FREE NOW this payment will settle the claim for the taxi transportation service assigned to FREE NOW by the taxi driver. FREE NOW is neither a payment services provider of the Passenger nor of the taxi driver and collects the Taxi Fare in its own name and for its own account.

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5.3 When adding a payment method for Pay by App, the Passenger may be requested to set up an additional security feature (such as PIN or password) for payment handling and authorisations for Pay by App trips. Furthermore, the Passenger acknowledges and agrees that ● during registration of a payment method (e.g. credit card), when ordering a ride or when paying via the app, the Passenger may be required to perform an additional authentication of his/her identity; ● this authentication may be processed via different methods (e.g. one-time passcode, password, biometric authentication) and they depend on each Passenger’s agreement with his/her bank, payment service provider and/or credit card issuer (e.g. Visa, Mastercard, American Express); ● FREE NOW reserves the right to require such authentication from the Passenger’s bank or payment service provider for additional security; ● during this authentication process, FREE NOW reserves the right to share additional payment relevant information about the Passenger with the relevant payment service provider which will be transferred to the Passenger’s bank or payment service provider. In addition to the above, FREE NOW reserves the right to process a payment request at any time after a charge becomes due and payable to FREE NOW in accordance with these Terms and Conditions (for example, cancellation fees, delayed payments, debt settlement or other charges) without requiring any additional authentication from the Passenger described above. The Passenger should note that the terms of this clause 5.3 are provided for the Passenger’s information in relation to the processing of payments. As a result, (i) FREE NOW shall have no responsibility or liability to the Passenger for the application, non-application, delay or failure of any such processes in any given case and (ii) the terms of this clause 5.3 shall not affect or detract from the Passengers obligations to FREE NOW under these Terms and Conditions. ​ ​ 5.4 The Passenger confirms that any and all payment details saved to the FREE NOW app are full, complete and correct. 5.5 If PayPal is made available as a payment method for Pay by App and the Passenger chooses to pay for trips using PayPal, the Passenger shall pay the amount specified by them during the payment process. The Passenger may be charged separately for the use of PayPal’s service. In order to use PayPal’s payment service for FREE NOW, the Passenger must set up a PayPal account with PayPal and confirm at the time of payment that the PayPal payment is meant for FREE NOW. 5.6 If the Passenger removes all cashless payment methods from the App, they can continue to pay trips in cash or by any other permitted payment method, unless Pay by App is mandatory for the particular service booked. 5.7 If the Passenger chooses to pay for trips through Pay by App, the Passenger shall pay the gross Taxi Fare and any desired tip at the end of the trip. The Passenger authorises FREE NOW to deduct the due amount from the credit card, PayPal account or other means of payment selected by the Passenger for that trip. The Passenger agrees that in the case of Pay by App ​ trips instead of a hard-copy receipt a receipt for the Pay by App trip will be sent to Passenger the email address associated with the Passenger’s account. 5.8 Where the Passenger (i) adds a new payment method for Pay by App; or (ii) selects Pay by App when ordering a taxi via the App or on a so-called hop on tour (trip not booked via the App), and (iii) where the Passenger selects Pay by App at the point of payment, FREE NOW reserves the right to make a pre-authorisation transaction for validation purposes using the payment method selected by the Passenger. This pre-authorisation transaction is made regardless of

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whether the order was unsuccessful, or the trip is cancelled. Any pre-authorisation will temporarily reduce the available balance for the respective payment method by the pre-authorisation amount and may appear as a temporary hold on the relevant payment method. Once the validation is complete, the authorisation amount will be released. This may take the Passenger’s bank or payment service provider a number of days to process. The pre-authorisation amount for validation purposes as described above will not be charged to the concerned payment method.

Furthermore, FREE NOW may require a pre-authorisation on the Passenger’s default or selected payment method that reflects the estimated or, as the case may be, the fixed fare amount including any preselected tip for the trip. This amount will not be debited at the time of booking from the default or selected payment method but is reserved for payment of the actual fare including any preselected tip, any applicable cancellation fee or other FREE NOW charges. FREE NOW may confirm details of this pre-authorisation by email (to the Passengers’ registered email address) or through the App once the Passenger completes the booking. If payment is received in full, the reserved amount will be released by FREE NOW. This may take the Passenger’s bank or payment service provider a number of days to process.

By using the Pay by App feature, the Passenger consents to FREE NOW’s pre-authorisation procedures as referred to in this clause. 5.9 FREE NOW reserves the right not to offer certain payment methods to all Passengers or individual Passengers and may in its sole discretion withdraw any payment method available to all Passengers or individual Passengers. 5.10 FREE NOW reserves the right to block the Passenger account and/or Pay by App functions for the Passenger permanently or temporarily and/or to ask the Passenger to choose a new password, PIN or other personal identification feature, provided that there are reasonable grounds that justify this action, and/or FREE NOW reasonably suspects that the Passenger’s account and/or personal identification feature has been used fraudulently or without authorisation. In such event, FREE NOW shall inform the Passenger that their Passenger account and/or Pay by App function has been blocked along with the major reasons for doing so, if legally permissible, and if possible before the account and/or function is blocked, but at the latest promptly after the account and/or function is blocked. 5.11 If the Passenger chooses to Pay by App, they must ensure that the bank account to be debited has sufficient funds. If the bank account FREE NOW attempts to debit does not have sufficient funds, the Passenger shall pay any charges or costs incurred as a result of insufficient funds in the bank account. 5.12 FREE NOW assumes no liability for cashless payments, especially credit card charges and PayPal payments. The Passenger must approach the payment service provider and/or the paying office himself if a booking is incorrect or made in error, or if the payment process malfunctions. 5.13 If the Passenger defaults on any payment due under these Terms and Conditions and owed to FREE NOW, for example, because the Passenger’s chosen payment method has expired, FREE NOW may charge interest on the overdue amount at the rate of 5% a year above the base interest rate of Barclays Bank plc from time to time plus a processing fee of GBP 15. If FREE NOW can show that it has incurred higher damages from the default, FREE NOW may claim compensation for such higher damages. 5.14 If the Passenger breaches section 9.2 of these Terms and Conditions (the obligation to take due care in safeguarding and protecting their Passenger name, password or other personal

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identification features from unauthorised third-party access and/or to immediately report to FREE NOW any unauthorised use of the FREE NOW services including an unauthorised use of Pay by App), and if FREE NOW incurs damages due to the Passenger's violation of that duty, FREE NOW expressly reserves the right to assert damage claims against the Passenger in compliance with applicable law for any net damages, losses or costs. Where the Passenger has requested FREE NOW, by using the means of contact provided at the end of these terms or in the FREE NOW App, to block the Passenger account for unauthorised use or a suspicion thereof and FREE NOW has blocked the Passenger account following such request, FREE NOW shall be responsible for the damages incurred from the use of the blocked Passenger account. 5.15 The following general terms and conditions (“General Voucher Terms”) will apply to all vouchers and promotional codes (“Vouchers”) issued by FREE NOW from time to time. Individual Vouchers may also be subject to, and these General Voucher Terms may then be superseded, supplemented and/or modified by, specific or additional terms and conditions that will be specified on the Voucher or at the time the Voucher is issued.

5.15.1 The Passenger can only redeem the Voucher if they select “Pay by App” as their payment method.

5.15.2 The Voucher will be valid for a single trip ordered via the FREE NOW website or the FREE NOW app.

5.15.3 Each Voucher is valid for use by a Passenger only once.

5.15.4 Each Passenger is limited to one Voucher per promotion or offer.

5.15.5 Once the Voucher is used in the FREE NOW app, the Voucher and any remaining value will expire.

5.15.6 Vouchers that are not used by the deadline specified on the Voucher and/or at the time the Voucher was issued (“Voucher Deadline”) will expire without compensation.

5.15.7 Vouchers or the balance of any Voucher have no cash value.

5.15.8 FREE NOW shall have no liability to the Passenger in the event that it was not possible for the Passenger to use the Voucher by the Voucher Deadline due to technical errors with the FREE NOW website and/or FREE NOW app.

5.15.9 If a Voucher is stated to be valid only for the Passenger’s first payment via the FREE NOW app, that Voucher can only be used once per Passenger and can only be redeemed the first time the Passenger pays for a trip using Pay by App. If on the first trip, the Passenger has not used the Voucher, that Voucher will not be valid and shall expire without compensation.

5.15.10 Vouchers are only valid for use if the Passenger has entered the correct code on the FREE NOW website or FREE NOW app and that code has been accepted by FREE NOW before the time to pay for that trip.

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5.15.11 Vouchers are only valid for use against trips in taxis registered with FREE NOW for Pay by App and only in participating cities where Pay by App is available. The cities in which Pay by App is available are shown on the FREE NOW website. FREE NOW may in its absolute discretion further limit the cities or parts of cities in which the Vouchers are valid.

5.15.12 Vouchers may not be used in conjunction or combination with other Vouchers or any other offers, subsidies, coupons or discounts offered by FREE NOW from time to time.

5.15.13 Vouchers may not be sold, resold or exchanged for cash.

5.15.14 FREE NOW may in its absolute discretion block and/or delete the Passenger’s account if it has reasonable grounds for suspecting that the Passenger has used a Voucher in breach of the General Voucher Terms, unlawfully, fraudulently or in bad faith. FREE NOW will have the right to ask the Passenger for reimbursement of any value or service that has been gained fraudulently.

5.15.15 The right to use a Voucher is personal to the original Passenger who has received that Voucher. The Passenger may not transfer a Voucher to any other person.

5.15.16 No Voucher may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by any person. FREE NOW reserves the right to refuse or cancel a Voucher if it reasonably suspects that it has been so copied, reproduced, distributed, or published.

5.15.17 If FREE NOW reasonably believes in its sole discretion that a Voucher is being used in breach of these General Voucher Terms, unlawfully, or in bad faith, FREE NOW may reject or cancel the Voucher.

6. Term and Termination 6.1 The contractual arrangements under these Terms and Conditions shall commence on the date of acceptance by the Passenger and shall be valid for an indefinite period of time. 6.2 Both parties have the right to terminate the contractual arrangements under these Terms and Conditions at any time by giving notice in writing (including via e-mail). 6.3 For the sake of clarity, the termination of the contractual arrangements under these Terms and Conditions terminates the use of Pay by App and any other FREE NOW service associated with the App at the same time.

7. Liability 7.1 FREE NOW is responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us. 7.2 FREE NOW 's contractual liability for damages other than in case of gross negligence and wilful misconduct shall be limited as follows:

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(i) FREE NOW does not provide the taxi transportation services and shall therefore not be liable for damages deriving from such services; (ii) FREE NOW shall not be liable for the information provided by taxi driver; (iii) FREE NOW shall not be liable for any direct or indirect damage or loss due to the use of the FREE NOW Services. 7.3 FREE NOW does not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the FREE NOW Services. 7.4 If defective digital content which FREE NOW has supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. 7.5 FREE NOW is not liable for business losses. FREE NOW only supplies the services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 7.6 The Passenger shall be obliged to take adequate measures to avert and reduce damages, in particular regularly backing up his/her data stored on the mobile end-device to reduce the potential damages in case of data loss. 7.7 As the services offered by FREE NOW do not include the actual taxi transportation services, the Passenger must bring any claims relating to the taxi transportation services against the respective taxi driver.

8. Intellectual Property 8.1 FREE NOW and its respective licensors reserve any copyright and other intellectual property rights in the software used for the FREE NOW app. Subject to the conditions of the Terms and Conditions, FREE NOW grants the Passenger a limited right to install the FREE NOW app on the mobile end-device of the Passenger and to use the FREE NOW app for the sole purposes of using the FREE NOW Services as permitted by the Terms and Conditions. In particular, the Passenger is not permitted to translate, adapt, arrange, re-arrange or otherwise modify, to make copies of, to distribute, to rent out, to borrow, to lend, to sublicense, to publicly display, to make available to the public or to publicly perform the FREE NOW app, or copies thereof. Furthermore, the Passenger shall not decompile or disassemble the FREE NOW app unless permitted by applicable law. 8.2 FREE NOW and its respective licensors reserve any copyright and other intellectual property rights with regard to the content of the FREE NOW website and FREE NOW app, in particular texts, illustrations, graphics, layouts, pictures, audio and video as well as their selection and arrangement, and any other information on the FREE NOW website and FREE NOW app (collectively "Website Contents"). Website Contents may not be translated, adapted, arranged, re-arranged or otherwise modified, copied, distributed, rented, borrowed, lent, sublicensed, publicly displayed, made available to the public, or to publicly performed or used in any other way without FREE NOW 's prior written consent. The Passenger is only permitted to make technically necessary copies of the Website Content for the purpose of browsing (access to the FREE NOW website and FREE NOW app and display of the Website Contents). Any rights to

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marks used on the FREE NOW website and FREE NOW app (trademarks, trade names and titles) are reserved by their respective owners.

9. General Obligations of the Passenger 9.1 The Passenger shall use the FREE NOW Services in compliance with applicable laws and regulations, shall not impair, overload or damage the FREE NOW Services and shall not jeopardize or bypass the intended purpose of the FREE NOW Services. The Passenger shall neither personally nor through third parties bypass or modify the security precautions of the FREE NOW Services. 9.2 The Passenger shall keep his/her user name, password or any other identification feature safe and not disclose them to third parties or provide third parties with access to the Passenger-restricted areas of the FREE NOW Services. The Passenger is solely responsible for the confidentiality and security of his/her Passenger account with the FREE NOW Services. The Passenger must immediately report any unauthorised use of the FREE NOW Services, particularly including any unauthorised use of Pay by App, of which he/she is aware, becomes aware of or which he/she suspects, to FREE NOW by using the means of contact provided at the end of these Terms and Conditions or in the FREE NOW App. 9.3 Personal data of third parties transmitted or disclosed to the Passenger (in particular personal data of taxi drivers) may be processed and used by the Passenger only for purposes of receiving the taxi transportation services from such taxi driver through the FREE NOW Services. Any other processing and using, including transferring the personal data to uninvolved third parties, is not permitted, unless such third party consented to such other processing and using. 9.4 The Passenger undertakes to provide true, complete and accurate personal data. The Passenger also undertakes to keep the data up to date. 9.5 The Passenger, who is permitted by a business client of FREE NOW to pay for trips as business trips via the business account, is obliged to report the nature of a trip taken by him (private or business) truthfully. FREE NOW is neither obliged nor technically in a position to determine whether the Passenger's trip is for business or private purposes.

10. Responsibility for Contents 10.1 The responsibility of Passenger-generated content published and transmitted by the Passenger through the FREE NOW Services lies solely with the publishing Passenger. 10.2 Any such Passenger-generated content must not be harmful, unlawful, harassing, threatening, defamatory, libellous, abusive, violent, obscene, hateful, racially or ethnically offensive, or otherwise objectionable. 10.3 FREE NOW has the right, and may be obliged by law, to remove any Passenger-generated content that violates section 10.2 from the FREE NOW Services. However, FREE NOW is not required to verify the content.

11 Final Provisions 11.1 In the event a provision of these Terms and Conditions is invalid, unenforceable or the Terms and Conditions contain a gap, this does not impact the validity of the remaining provisions of the Terms and Conditions. 11.2 The contractual relationship between the Passenger and FREE NOW, including the construction of the Terms and Conditions, shall be governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you

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live in Northern , you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. Mandatory consumer protection law remains unaffected. 11.3 FREE NOW may make changes to these Terms and Conditions to reflect changes in law or best practice or to deal with additional features introduced to the FREE NOW website or FREE NOW app. FREE NOW will publish any amendments on the FREE NOW app or FREE NOW website, giving reasonable notice to the Passenger. FREE NOW may make more significant changes to these Terms and Conditions, but if FREE NOW does so it will notify the Passenger and the Passenger may then contact FREE NOW to end the contract before the changes take effect. 11.4 FREE NOW is neither obliged nor voluntarily committed to use Alternative Dispute Resolution entities to resolve disputes with consumers. 11.5 The European Commission provides a platform for online dispute settlement (ODR-Platform), which is located at: http://ec.europa.eu/consumers/odr/. However, the Passenger is informed that FREE NOW is neither obliged nor willing to participate in dispute settlement procedures before a consumer arbitration body.

Valid as of: September 2019

©mytaxi Network Ltd. (FREE NOW)

FREE NOW mytaxi Network Limited Harling House, Floor 2, 47-51 Great Suffolk Street, London SE1 0BS company number 07477274 email: [email protected] ​ website: www.free-now.com ​

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