Request for Proposal (RFP) for Supply, Commissioning, Maintenance & Management of MPLS Link on Wired/RF/3G-4G Media at Branches
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Request for Proposal (RFP) For Supply, Commissioning, Maintenance & Management of MPLS Link on Wired/RF/3G-4G media at branches Head Office-2 Department of Information Technology 5th Floor, 3 & 4 DD Block, Sector -1 Salt Lake, Kolkata-700 064 RFP REF NO: DIT/BPR & BTD/OA/ 800/2019-20 Date: 27/05/2019 The information provided by the bidders in response to this RFP Document will become the property of the Bank and will not be returned. The Bank reserves the right to amend, rescind or reissue this RFP Document and all amendments will be advised to the bidders and such amendments will be binding on them. The Bank also reserves its right to accept or reject any or all the responses to this RFP Document without assigning any reason whatsoever. This document is prepared by UCO Bank for its requirement for Supply, Commissioning, Maintenance & Management of MPLS on Wired/RF/3G-4G media at branches. It should not be reused or copied or used either partially or fully in any form. RFP REF NO: DIT/BPR&BTD/OA/800/2019-20 Date: 27/05/2019 Page 1 of 191 Disclaimer While the document has been prepared in good faith, no representation or warranty , express or implied, is or will be made, and no responsibility or liability will be accepted by UCO Bank or any of its employees, in relation to the accuracy or completeness of this document and any liability thereof expressly disclaimed. The RFP is not an offer by UCO Bank, but an invitation for bidder’s responses. No contractual obligation on behalf of UCO Bank, whatsoever, shall arise from the offer process unless and until a formal contract is signed and executed by duly authorized officials of UCO Bank and the selected Bidder. RFP REF NO: DIT/BPR&BTD/OA/800/2019-20 Date: 27/05/2019 Page 2 of 191 OBJECTIVES UCO BANK, a body Corporate, established under The Banking Companies (Acquisition and Transfer of Undertakings) Act 1970, having its Head Office at 10, B.T.M. Sarani, Kolkata- 700001, India, hereinafter called “The Bank”, is one of the leading public sector Banks in India having 3000+ Domestic branches, two overseas branches and 2300+ ATMs spread all over the country. All the branches of the Bank are CBS enabled through Finacle as a Core Banking Solution. Bank has set-up its own private MPLS based network for core Banking application procuring primary MPLS links from M/s BSNL, M/s MTNL at more than 2500 locations in last 5 years and remaining branches are connected to VSAT link. Now it is planned to commission secondary link either MPLS link on wired / wireless /RF /3G&4G media Link from alternate service provider (other than BSNL/MTNL) at our branches across the country. RFP REF NO: DIT/BPR&BTD/OA/800/2019-20 Date: 27/05/2019 Page 3 of 191 TABLE OF CONTENTS Sl.NO. TABLE OF CONTENTS PAGE NO. PART- 1 1 INTRODUCTION 8 2 OVERVIEW OF TENDERING PROCESS 8 3 ELIGIBILITY CRITERIA 9 PART-2 1 INVITATION OF BIDS AND INSTRUCTIONS TO BIDDERS 11 2 DUE DILIGENCE 12 3 PERIOD OF VALIDITY OF BID 12 4 TENDER DOCUMENT & FEE 12 5 EARNEST MONEY DEPOSIT 13 6 REJECTION OF THE BID 14 7 PRE BID MEETING 15 8 MODIFICATION & WITHDRAWAL OF BIDS 15 9 INTRODUCTION AND DISCLAIMER 15 10 INFORMATION PROVIDED 16 11 FOR RESPONDENT ONLY 16 12 DISCLAIMER 16 13 COST BORNE BY RESPONDENT 16 14 NO LEGAL RELATIONSHIP 16 15 ERRORS AND OMISSION 16 16 ACCEPTANCE OF TERMS 17 17 RFP RESPONSE 17 18 NOTIFICATION 17 19 LANGUAGE OF BIDS 17 20 PRELIMINARY SCRUTINY 17 21 NORMALIZATION OF BIDS 17 22 AUTHORIZED SIGNATORY 18 23 MERGER & ACQUISITION 18 24 SUBMISSION OF OFFER- THREE BID SYSTEM 18 25 DOCUMENTS CONSTITUTING THE BID 22 PART- 3 1 ELIGIBILITY EVALUATION 23 2 TECHNICAL EVALUATION 24 3 COMMERCIAL EVALUATION 24 PART- 4 1 BROAD SCOPE OF THE WORK 26 PART-5 1 ORDER DETAILS 37 2 SCHEDULE OF DELIVERY 38 3 COMPLIANCE WITH ALL APPLICABLE LAWS 38 RFP REF NO: DIT/BPR&BTD/OA/800/2019-20 Date: 27/05/2019 Page 4 of 191 4 AWARD OF CONTRACT 39 5 PERFORMANCE BANK GUARANTEE 39 6 INSTALLATION AND COMMISSIONING 40 7 PAYMENT TERMS 41 8 CONFIDENTIALITY 41 9 PAYING AUTHORITY 42 10 LIQUIDITY DAMAGE 42 11 PRICE 44 12 SLA FOR NETWORK 44 13 PAYMENT AGAINST DELIVERY OF SLAs 45 14 FORCE MAJEURE 46 15 CONTRACT PERIOD 47 16 COMPLETENESS OF THE PROJECT 47 17 ACCEPTANCE TESTING 47 18 ORDER CANCELLATION 48 19 INDEMNITY 49 20 PUBLICITY 50 21 PRIVACY & SECURITY SAFEGUARDS 50 22 TECHNOLOGICAL ADVANCEMENTS 51 23 GUARANTEES 51 24 RESOLUTION OF DISPUTES 51 25 EXIT OPTION AND CONTRACT RE-NEGOTIATION 52 26 CORRUPT AND FRAUDULENT PRACTICES 53 27 TERMINATION 54 28 TERMINATION FOR INSOLVENCY 55 29 EFFECT OF TERMINATION 55 30 ARBITRATION 56 31 APPLICABLE LAW & JURISDICTION OF COURT 56 32 ADOPTION OF INTEGRITY PACT 56 33 LIMITATION OF LIABILITY 58 34 NON-DISCLOSURE 58 35 ISSUE OF CORRIGENDUM 59 36 CANCELLATION OF TENDER PROCESS 59 37 ANNEXURE-A 60 38 ANNEXURE-B 62 39 ANNEXURE-C 64 40 ANNEXURE-D 68 41 ANNEXURE-E 70 42 ANNEXURE-F 73 43 ANNEXURE-G 74 44 ANNEXURE-H 75 45 ANNEXURE-I 82 46 ANNEXURE-J 83 RFP REF NO: DIT/BPR&BTD/OA/800/2019-20 Date: 27/05/2019 Page 5 of 191 47 ANNEXURE-K 84 48 ANNEXURE-L 85 49 ANNEXURE-M 86 50 ANNEXURE-N 87 51 ANNEXURE-O 95 52 ANNEXURE-P 96 53 ANNEXURE-Q 100 54 ANNEXURE-R 101 55 ANNEXURE-S 102 56 ANNEXURE-T 103 57 ANNEXURE-U 104 58 ANNEXURE-V 105 59 ANNEXURE-W 200 60 ANNEXURE-X 206 RFP REF NO: DIT/BPR&BTD/OA/800/2019-20 Date: 27/05/2019 Page 6 of 191 CONTROL SHEET TABLE DIT/BPR & BTD/OA/800/2019-20 Date: Tender Reference 27/05/2019 Cost of Tender Documents Rs. 10,000 (Rupees Ten Thousand Only) Date of issue of RFP 27/05/2019 Rs. 25,00,000 /- (BG)(Rupees Twenty Five Earnest Money Deposit (EMD) Lakhs Only) Date of Commencement of Sale of 27/05/2019 Tender Document Pre Bid queries to be received only On or before 04/06/2019 up to 04:00 PM online at- [email protected] 07/06/2019 at 3:30 PM at below mentioned address: UCO BANK, Head Office-2 Pre bid Meeting and Venue Department of Information Technology, 5th Floor, “Conference Room”, 3 & 4 DD Block, Sector -1, Salt Lake, Kolkata-700 064 Last Date and Time for receipts of 26/06/2019 at 04.00 PM tender bids Opening of Technical Bids 26/06/2019 at 04.30 PM Will be informed subsequently to eligible & Opening of Commercial Bid technically qualified bidders. UCO BANK, Head Office-2 Department of Information Technology 7th Address of Communication Floor,3 & 4 DD Block, Sector -1, Salt Lake, Kolkata-700 064 [email protected] Email address [email protected] Contact Telephone/Fax Numbers Tel : 033-44559775/9770 Tender box placed at: UCO BANK, Head Office-2 Bids to be submitted Department of Information Technology 5th Floor,3 & 4 DD Block, Sector -1, Salt Lake, Kolkata-700 064 Note: Bids will be opened in presence of the bidders' representatives (maximum two representatives per bidder) who choose to attend. In case the specified date of submission & opening of Bids is declared a holiday in West Bengal under the NI act, the bids will be received till the specified time on next working day and will be opened at 4:30 p.m. RFP REF NO: DIT/BPR&BTD/OA/800/2019-20 Date: 27/05/2019 Page 7 of 191 Part –I 1. Introduction UCO BANK, a body Corporate, established under The Banking Companies (Acquisition and Transfer of Undertakings) Act 1970, having its Head Office at 10, B.T.M. Sarani, Kolkata- 700001, India, hereinafter called “The Bank”, is one of the leading public sector Banks in India having 3000+ Domestic branches, two overseas branches and 2300+ ATMs spread all over the country. All the branches of the Bank are CBS enabled through Finacle as a Core Banking Solution. Against the above backdrop, Bank invites Request for Proposal (RFP) from the prospective bidders having proven past experience and competence in the field for Supply, Commissioning, Maintenance & Management of MPLS on Wired/RF media or MPLS on 3G-4G media link at branches. Bidders with unsatisfactory past record need not apply. 2. Overview of Tendering Process Bank intends to engage bidders for providing the secondary link at branches from Alternate Service Provider other than BSNL & MTNL as per the terms and conditions mentioned in this RFP document. The purpose of the RFP is to seek a detailed technical and commercial proposal for Supply, Commissioning, Maintenance & Management of MPLS on Wired/RF media or MPLS on 3G-4G media at branches as elaborately detailed under Scope of Work on behalf of Bank. Through the RFP process Bank will select vendors for following different link categories: A. MPLS link on wired or Wireless or RF Media B. MPLS link on 3G / 4G based mobile network media Separate L1 & L2 bidders will be selected for above mentioned two link categories. Bank will primarily go for category A link for the feasible branches. For non-feasible category A link branches, Bank will go for category B link. Branches, which will feasible for both categories A & B, category A link will be deployed.