LEAD GENERATION PLAN Playbook & Toolkit
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LEAD GENERATION PLAN Playbook & Toolkit Follow this simple step-by-step playbook to develop a lead-generation strategy that provides a steady flow of qualified leads to your sales team. Table of Contents LEAD GENERATION PLAN Framework 03 Maturity Model 04 Introduction 05 stage 1 Understand Lead Gen 06 stage 2 Plan Your Strategy 8 stage 3 Defining What a “Lead” Is 12 stage 4 Implement Technologies 14 stage 5 Lead Gen Programs 16 stage 6 Evaluate Program ROI 20 Conclusion 22 About This Playbook 23 LEAD GENERATION PLAN Framework Click the buttons below to access all related Leverage the framework below to quickly empower training, tools, templates, and other resources. your organization’s lead generation strategy. 1 UNDERSTAND 2 PLAN 3 DEFINE 4 IMPLEMENT 5 PROGRAMS 6 EVALUATE Marketing Qualified Lead Develop Customer- Marketing Maturity Assessment Metrics Dashboard Funnel Template Definition Tool Centricity with CRM Calendar Template Revenue Marketing Marketing Channel Lead Scoring Marketing Automation Advertising Transformation Ranking Tool Template Software Selection Calendar & Budget Marketing Automation Objectives Scorecard Advertisement Business Case Evaluation Matrix Content Marketing Marketing Automation Advertising Plan Plan Consulting RFP Checklist Marketing Automation Sales Productivity Lead Acquisition Model Maturity Assessment Metrics Marketing Automation Nurturing Leads ROI Calculator with Podcasts Marketing Automation Webinar Program Plan System RFP Marketing Automation Events Database Vendor Evaluation Template Marketing Automation Tradeshow Evaluation Vendor Matrix Checklist Tradeshow Lead Capturing Form LEAD GENERATION Maturity Model STAGE 4 - World-Class STAGE 3 - Mature STAGE 2 - Progressive STAGE 1 - Undefined Systems are being used to to their full potential CRM and Marketing Automation are in place and integrated CRM System in place with Metrics: $Revenue, Program No CRM or Marketing Automa- reasonable rep adoption ROI, ROMI, CLV tion System in place Metrics: #opportunities, $pipe- line, cost per acquisition Metrics: #leads, #clicks Lead generation is scalable Metrics: #ads, #impressions Leads are well-defined with “Leads” are passed to sales but agreed-upon definition by both Revenue accountability Focus on branding & marcom don’t have set criteria sales & marketing activities Viewed as Profit-Center Viewed as cost-center (cost per Viewed as a Revenue Driver lead) Viewed as cost-center (invest- Processes are constantly ment in brand) Processes are automated with tweaked to improve results Processes are defined marketing automation Difficult to get budget for marketing programs Sales complains about lead quality and quantity Processes are ad-hoc Want to rate your organization’s Lead Generation maturity with an interactive tool? Download our Lead Generation Maturity Assessment VIEW RESOURCE and get started today! 1 2 3 4 5 6 Understand Plan Your Defining What Implement Lead Gen Evaluate Lead Gen Strategy a “Lead” Is Technologies Programs Program ROI Introduction How to Use this Playbook Major Outputs from this Process: This playbook consists of six stages, each with a description, steps, Stage 1 - Understand Lead Gen and action items. Action items include using our how-to guides and Lead Generation Maturity Assessment premium tools and templates. Our intention with this playbook is to help you: Stage 2 - Plan Your Strategy Marketing Funnel, Lead Acquisition Model, Strategy Understand lead generation and identify opportuni- Scorecard, Content Plan ties to improve your organization’s capabilities Stage 3 - Defining What a “Lead” Is Qualified Lead Definition, Lead Scoring Framework Stage 4 - Implement Technologies Evaluate and select the technology that will be the CRM & Marketing Automation Systems Implementations & backbone of your lead generation strategy Integrations Stage 5 - Lead Gen Programs Calendar for Advertising, Email, Inside Sales, Tradeshows, Webinars, Podcasts Plan and craft a strategy to develop a steady flow of qualified leads for your sales team Stage 6 - Evaluate Program ROI Lead Generation Metrics Dashboard LEAD GENERATION PLAN 5 LEAD GENERATION PLAN STAGE 1 Understand Lead Gen In Stage 1, you will focus your efforts around analyzing your current lead-generation capabilities, identifying areas for improvement, and learning lead-generation best practices. Key steps in this stage include: STEP 1: Conduct a Lead Generation Assessment STEP 2: Understand “Revenue Marketing” Journey 2 3 4 5 6 Introduction 1 Plan Your Defining What Implement Lead Gen Evaluate Strategy a “Lead” Is Technologies Programs Program ROI Understand Lead Gen STEP 1 STEP 2 Conduct a Lead Generation Assessment Understand “Revenue Marketing” Journey Action Item Action Item Use the Lead Generation Maturity Assessment to deter- Read our How-to Guide Revenue Marketing Transforma- mine your organization’s strengths and weaknesses tion to understand how leading consultancy, The Pedowitz when it comes to generating qualified leads to your sales Group, transforms their clients into revenue-producing organization. machines. REVENUE MARKETING VIEW RESOURCE VIEW RESOURCE TRANSFORMATION How-to Guide Areas of the assessment include: Sections of the guide include: Strategy, Process & Skills Executive Summary Marketing Automation & Lead Management The Revenue Marketing Journey Direct & Database Management The Four Key Stages Website, Blog & Community The 6 Controls of the RM6 Model Website, Blog & Community Action Plan Conversion & Landing Pages Bottom Line Campaign Measurement & Reporting LEAD GENERATION PLAN 7 LEAD GENERATION PLAN STAGE 2 Plan Your Strategy In Stage 2, you will develop your lead-generation strategy. Key activities and deliverables include: STEP 1: Create the Marketing Funnel STEP 2: Prioritize Lead Gen Programs STEP 3: Define Lead Gen Strategy STEP 4: Craft Content Marketing Plan STEP 5: Develop Lead Acquisition Model 1 3 4 5 6 Introduction Understand 2 Defining What Implement Lead Gen Evaluate Lead Gen a “Lead” Is Technologies Programs Program ROI Plan Your Strategy STEP 1 STEP 2 Create the Marketing Funnel Prioritize Lead Generation Programs Action Item Action Item Use Marketing Funnel Template to calculate the number of Use our Marketing Channel Ranking Tool to identify which leads you will need in order to meet your revenue targets for lead generation programs will provide the most value for deals sourced by Marketing for this period. money and justify what to include in your lead generation strategy. VIEW RESOURCE VIEW RESOURCE Stages in the marketing funnel include: This analysis will determine: Prospects Touched Brand Promotion Quality # Prospects Who Respond Lead Quality Marketing Qualified Leads Cost Per Channel/Event Sales Accepted Leads Sales Qualified Leads Deals & Revenue LEAD GENERATION PLAN 9 1 3 4 5 6 Introduction Understand 2 Defining What Implement Lead Gen Evaluate Lead Gen a “Lead” Is Technologies Programs Program ROI Plan Your Strategy STEP 3 STEP 4 Define Lead Generation Strategy Plan Craft a Content Marketing Plan Action Item Action Item Use our Lead Generation Objectives Scorecard to docu- Use our Content Marketing Plan that comes with additional ment a brief strategy plan for your lead generation program. tools and templates to develop a content strategy that will power your lead generation programs. VIEW RESOURCE VIEW RESOURCE Key information to include in your scorecard: Stages of this playbook include: Objectives Identify Objectives Programs & Activities Understand Buyers KPIs & Metrics Identify Gaps Target Timeframes to Achieve Goals Build Content Organize Distribution Measure Your Program LEAD GENERATION PLAN 10 1 3 4 5 6 Introduction Understand 2 Defining What Implement Lead Gen Evaluate Lead Gen a “Lead” Is Technologies Programs Program ROI Plan Your Strategy STEP 5 Develop Lead Acquisition Model Action Item Use our Lead Acquisition Model to build a simple process diagram that visually communicates how your lead genera- tion and nurturing strategy will work. VIEW RESOURCE Components of the model can include: Direct Marketing Campaigns Indirect Marketing Communications Registration or Activation Lead Scoring Lead Nurturing Campaign Lead Assignment LEAD GENERATION PLAN 11 LEAD GENERATION PLAN STAGE 3 Defining What a “Lead” Is In Stage 3, you work with Sales to standardize the definition for a “lead”. Key activities include: STEP 1: Agree on Lead Definition STEP 2: Define Lead Scoring Parameters NOTE: The lead scoring model from this Stage should be incorporated into a Marketing Automation system. 1 2 4 5 6 Introduction Understand Plan Your 3 Implement Lead Gen Evaluate Lead Gen Strategy Technologies Programs Program ROI Defining What a “Lead” Is STEP 1 STEP 2 Agree on Definition of a “Lead” Define Lead Scoring Parameters Action Item Action Item Use the Qualified Lead Definition Tool to agree with Sales Use the Lead Scoring Template to customize a frame- leadership on the key criterion required for a lead to be work for scoring leads on a manual basis. If you have a considered qualified for sales. marketing automation system, automate this process with lead scoring rules. VIEW RESOURCE VIEW RESOURCE Key qualification criterion: Sample Lead Scoring Criteria: Company (size, industry, location) Company (size, industry, location) Contact (seniority level, decision-maker) Contact (seniority level, decision-maker) Buying Stage & Needs Buying Cycle Stage Spending Authority Interest Recentness of Activity (web visits, downloads, call, etc.) Actions (page views, pricing page visits, etc.) Recentness