DOCSLIB.ORG

Case Study of Business Process Reengineering Mid Term Research

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Case Study of Business Process Reengineering Mid Term Research QUALITY AND PRODUCTIVITY INSTITUTE Case Study Of Business Process Reengineering Mid Term Research Presented By El Shaymaa Mohamed Nassar Magda Hassan Heshmat Under Supervision of Dr. Mohammad Mansour February 2011 This research studies the effect of using IT tools with different approach on BPR outcomes through existing cases. The research assumes replacement of a series of managerial blocks with online supply. It simulates benchmarking of New application versus the old one. 2 Contents Introduction ..................................................................... Error: Reference source not found Background & Literature Review ................................... Error: Reference source not found Contents...............................................................................................................................3 Introduction .......................................................................................................................... 4 Background & Literature Review ........................................................................................ 6 Problem Statement .............................................................................................................. 9 Planning ............................................................................................................................. 12 Design and Implementation ............................................................................................... 15 Conclusion ......................................................................................................................... 22 References .......................................................................................................................... 22 3 Introduction The modern business tendency is TQM “Total Quality Management” application to get competitive position within national or international market. Also, non-profitable firms tend to reduce costs and improve products and services. Taking TQM as a target of organization, a comprehension of TQM terminology must be considered as a policy of top management. The TQM can be an integration of different managerial departments to realize high qualified product or service in order to increase customer satisfaction, reduce costs of serial processes and consequently increase incomes of firm. Such a target is followed by identifying eight essential clauses refer to ISO9000 even if firm does not intent to get certificate, which are: 1- Detecting scope 2- Normative reference 3- Quality policy 4- Documentation 5- Purchasing 6- Internal Auditing 7- Product calibration 8- Measurement and improvement These clauses assure quality realization. However, application may suffer many implications if they are applied using traditional managerial methods. SCADA systems offer solutions for documentation as each event is monitored and recorded within spread sheets and databases. Then auditing is simply driven on data collected from actual 4 activity. Upon monitored data machines can be calibrated once information is sent. The resultant action is continuous measurement of product quality and continual improvement using appropriate preventive and corrective actions. Also, SCADA system can introduce collection of warehouses storage units and required procurements. Usage of iSCADA allows online connection with suppliers, so a quality assured outsources is realized. The quality policy is realized and communicated to low managerial level. The research assumes that SCADA enhances integrative virtual cross functional teams due to the following factors: 1- Complementary between the different departments 2- Data sharing and information availability 3- Self-managed and self-dependent team 4- Involvement of top management within circular managerial structure modeling 5- Effectiveness of lateral and vertical internal communications 6- Disappearance of intermediate managerial levels 7- Empowerment and involvement of workers 8- Realization of using managerial processing approach This means the realization of the eight quality management principles. The score of realization of each factor defines success level of SCADA application. However, this success may depend on degree of communication infrastructure and computer-aided technology in use. Security techniques define the trust level and decrease resistance of top management to SCADA application. 5 Background & Literature Review Business Process Reengineering (BPR) is not just a slight improvement, however it is rebuilding of managerial system of an organization in order to add value to this organization according to SMART “Simple Measurable Accurate Reliable Target”. A consultant office or top management can initiate a new model of a managerial system. The following figure shows a replacement of series of blocks by online connection [1]. Figure 1: Procurement Process Reengineering diagram The process reengineering diagram declares the reduction of in between time consumption plus just in time JIT feedback. This image can be photocopied in each serial of process in SCADA system. The BPR is applied upon predefined mapping of 6 regulations and rules until realizing success of new system. The following figure shows the principal concept of BPR procedure [2] Figure 2: BPR Successful Procedure The literature researches introduced three approaches of involving IT in BPR implantation which are Modular, Incremental and Combinable [3]. 7 Figure 3: Modular Approach of IT Support Figure 4: increment approach of IT support 8 Figure 5: Combinable approach h for IT support in BPR The figures 3, 4 and 5 declare different approaches of planning, designing and implementing BPR using IT support. In figure 3 the BPR is implemented by process as in figure 1, and designed for next process and so on. Problem Statement The existing business suffers a lot from long queues of managerial blocks. This managerial model belongs to centralized management system. It is supposed that series of blocks increase time consumption, reduce communication effectiveness, and reduce accuracy of transmitted data reception. This assumption is applied to industrial, accountant, service systems. Many general software packages were built to reengineer systems but they could not succeed. The main reason of failure or low effect of 9 reengineering as assumed is the ignorance of current state of organization, or the careless of attempting reengineering before slight improvement. Therefore, this research aims to study the application of SCADA “Supervisory Control And Data Acquisition” on Waste Water Treatment Plant in South-West of Port Said, where Management system exists on 10 km far from lift pump station. The SCADA depends on remote pump monitoring so a decision making is maintained at a time, and so a requirement of workers at shift is eliminated. The following chapters introduce the managerial structure of WWTP and initial sequence diagram of data transmission. This idea is applicable for CRM software where customer satisfaction metrics are remotely collected and monitored, statistically analyzed and appropriate control decision is taken Waste Water Treatment Plant (WWTP) is an integrative system unit. It owns an ideal managerial structure formed by 250 employees within different departments. The organization structure is designed as in the following figure, considering internal communication. 10 figure 6: WWTP Organizational Chart This figure shows the distribution of authorities an responsibilities, so top manager has the final decision of any procedure done within the firm. Managers of departments are authorized and responsible to follow the instructures of the top manager and to perform operational duties. As an ideal structure working orders are documented and formaly transmitted. SCADA system aims to reengineer communications and so it may eliminate intermediate departments as in figure 1 following modular approach in figure 5. This may realize the 11 objective of TQM. SCADA may add value, reduce inventory, and transportations, consequently reduce waste time, which are Lean 5S principles. Planning To correctly plan WWTP system, research begin by operational and maintenance relationship. Traditional process is implemented as in the following continual block diagrams in figures 6, 7 and 8. Considering arrows represent upward reports and downward instructions, also lateral communications can exist between similar managerial levels. This firm is considered ideal, well-structured; it owns complemented and well- defined skills of members. The interaction with customer is indirect. The effect of response rate appears in spent time of water proliferation and stopping duration. Really, the WWTP was considered one of the high-technological units, which applies remote- automation using central control panels and owns restrictive Management Information System. Therefore, communications are transferred in their definitive pathways. 12 Figure 6: Data Transmission From Control Panel To TOP Manager Figure 7: Data Transmission From TOP Manager To Excutive Workers 13 Figure 8: Data Transmission From Excutive Workers To Maintenance Manager and Material Supply S ta u s lis t S ta u s lis t W o rk e r C o n tro l Observation 01 p a n e l F o rm a n T ra in in g Documentation 02 S ta u s lis t O p e ra tio n Sta u s lis t Q u a lity M a n a g e r Financial funds M a n u a l Evalation 03 Top Manager M a c h in e Decision 04 M a n u a l perform operation monitoring and information transaction v e n d o r's a 0 m a n a g e
Load more

Recommended publications
  • View & Download
    The Institution of Engineers (India) All India Seminar on BEST PRACTICES AND APPLICTIONS OF TQM IN INDUSTRY AND ACADEMIA 16-17 November 2019 Organized by The Institution of Engineers (India) Karnataka State Centre Under the Aegis of Production Engineering Division Board, IEI In association with IEI, Belagavi Local Centre & Department of Mechanical Engineering S. G. BALEKUNDRI INSTITUTE OF TECHNOLOGY, BELAGAVI Venue Seminar Hall-1 Department of Mechanical Engineering S. G. BALEKUNDRI INSTITUTE OF TECHNOLOGY, BELAGAVI Shivabasavanagar, Belagavi 590010 All India Seminar on BEST PRACTICES AND APPLICTIONS OF TQM IN INDUSTRY AND ACADEMIA, Karnataka State Centre, 16-17 November 2019 PAPERS PRESENTED IN THE ALL INDIA SEMINAR A STRUCTURED APPROACH FOR IMPLEMENTATION OF INTEGRATED MANAGEMENT SYSTEMS Dr CKB Nair Member, Production Engineering Division Board, IEI Email: [email protected], Mobile +919482048324 Website : www.bravee.net Some of the generic ISO standards currently used in the industrial units across the globe are the ISO 9001:2015 for Quality Management Systems, ISO 14001:2015 for Environmental Management systems, ISO 27001:2013 for Information security management systems, ISO 45001:2018 for Occupational Health and Safety Management Systems and ISO 50001:2018 Energy Management Systems. Leadership, Involvement of personnel, Process approach, Systematic approach to management, Factual approach to decision making and Continual improvement are some the main basic principles for these standards. These standards help the organisations to have a common mode of communication for dealing with all stakeholders and merge with the global economy. Instead of implementing all these five standards individually, an integrated approach for implementation can save time and efforts. For this a standard methodology using flow charts and a simple software is developed to help facilities get certified by checking whether the management systems comply with the required standards.
    [Show full text]
  • A Framework for Applying Total Quality Management Standards in Higher Education Institutions of King Khalid Universities
    A Framework for Applying Total Quality Management Standards in Higher Education Institutions of King Khalid Universities By Dr. Abeer Mahfouz Muhammed Al Mdawy Assistant Professor of Educational Planning and Administration Saudi Arabia – Abha King Khalid University Faculty of Education for Girls Department of Basics of Education Journal of Faculty of Education No (113) January, Part (1), 2018 A Framework for Applying Total Quality Management Standards in Higher Education Institutions of King Khalid Universities By Dr. Abeer Mahfouz Muhammed Al Mdawy Assistant Professor of Educational Planning and Administration Saudi Arabia – Abha King Khalid University Faculty of Education for Girls Department of Basics of Education Introduction: In this era, most countries of the world are interested in quality in educational institutions, especially developed ones as they have succeeded in applying quality in their industrial institutions. This is through improving production and goods for the customers' satisfaction. This affects directly the institution profits and its ability to compete with other industrial institutions. Therefore, there is a need to reform and develop educational institutions in light of quality as it is a global transformation from financial to intellectual investment accompanied with big changes in the demands of communities and their competition to obtain better kind of education with graduates who are able to effectively serve their community. (Al Hariri, 2010: 223) Quality in education is one of the vital issues in the current educational system. Higher education institutions, in most countries of the world, are concerned with adopting quality as an approach. The previous programs showed limited improvement in the academic performance in schools and universities.
    [Show full text]
  • Quality Control
    Topic Gateway Series Quality control Quality Control Topic Gateway Series No. 37 1 Prepared by Bill Haskins and Technical Information Service July 2007 Topic Gateway Series Quality control About Topic Gateways Topic Gateways are intended as a refresher or introduction to topics of interest to CIMA members. They include a basic definition, a brief overview and a fuller explanation of practical application. Finally they signpost some further resources for detailed understanding and research. Topic Gateways are available electronically to CIMA members only in the CPD Centre on the CIMA website, along with a number of electronic resources. About the Technical Information Service CIMA supports its members and students with its Technical Information Service (TIS) for their work and CPD needs. Our information specialists and accounting specialists work closely together to identify or create authoritative resources to help members resolve their work related information needs. Additionally, our accounting specialists can help CIMA members and students with the interpretation of guidance on financial reporting, financial management and performance management, as defined in the CIMA Official Terminology 2005 edition. CIMA members and students should sign into My CIMA to access these services and resources. The Chartered Institute of Management Accountants 26 Chapter Street London SW1P 4NP United Kingdom T. +44 (0)20 8849 2259 F. +44 (0)20 8849 2468 E. [email protected] www.cimaglobal.com 2 Topic Gateway Series Quality control Definition Definitions
    [Show full text]
  • Chapter-4 SYSTEM of TOTAL QUALITY MANAGEMENT
    84 Chapter-4 SYSTEM OF TOTAL QUALITY MANAGEMENT After having discussed the Services of quality circle, this chapter shall discuss System of total quality management. The chapter is presented under the following heads. 4.1 Total Quality Management – An Introduction 4.2 Kaizen 4.3 Six Sigma 4.1 TOTAL QUALITY MANAGEMENT – AN INTRODUCTION Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations. Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. TQM is a comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. TQM is only one of many acronyms used to label management systems that focus on quality. Other acronyms include CQI (continuous quality improvement), SQC (statistical quality control), QFD (quality function deployment), QIDW (quality in daily work), TQC (total quality control), etc.
    [Show full text]
  • Six Sigma Vs. Total Quality Management – Presence in World and Serbian Economy  Udc 005.6(100+497.11)
    FACTA UNIVERSITATIS Series: Economics and Organization Vol. 8, No 2, 2011, pp. 221 - 233 SIX SIGMA VS. TOTAL QUALITY MANAGEMENT – PRESENCE IN WORLD AND SERBIAN ECONOMY UDC 005.6(100+497.11) Marija Anđelković Pešić, Vinko Lepojević, Vladimir Zlatić University of Niš, Faculty of Economics, Serbia [email protected], [email protected], [email protected] Abstract. The Six Sigma concept represents a step forward in the evolutionary development of the approaches for providing competitive advantage based on continuous quality improvement. In that sense, this concept is the successor of Total Quality Management, and, as each new generation surpasses its predecessor, Six Sigma goes beyond Total Quality Management. After implementation of this concept many companies around the world have achieved significant results. Guided by this fact, the aim of this paper is to show the advantages of the Six Sigma concept compared to Total Quality Management. The paper presents data which show presence of the Six Sigma concept in the world economy, but at the same time data from which one can realize the "place" of the Serbian economy compared to the world economy, when it is about implementation of this concept. Key Words: Six Sigma, Total Quality Management, customers, defects, leadership, business culture. INTRODUCTION The appearance of defects is possible in all the processes that take place in an enter- prise. This means that defects occur during: determining the needs and demands of cus- tomers, product design and development, materials and equipment procurement, planning and preparation of production, transport of materials and unfinished products or parts of products, storage of materials and equipment, production process, storage of finished products, sales and distribution, product installation, technical assistance and maintenance and servicing.
    [Show full text]
  • Kaizen Concept in the Process of a Quality Improvement in the Company
    KAIZEN CONCEPT IN THE PROCESS OF A QUALITY IMPROVEMENT IN THE COMPANY Marcin Jakubiec1 Elwira Brodnicka2 Abstract Following article concerns a topic of quality improvement realized by a concept of con- tinuous improvement – Kaizen. The main goal of the article is to analyze of practical usage of Kaizen, in terms of elimination all waste and continuous improvement. The article is divided into two parts: theoretical and cognitive ones. In the first part of it, the authors described lean philosophy and continuous improvement concept (Kaizen), which are signs to overall com- pany improvement. The cognitive part of the article concerns presentation of practical usage of Kaizen concept rules in chosen automotive sector company. This is a worldwide company with its subsidiary in Poland in Bielsko-Biała. Its main specialization are casts. The company spe- cializes in casting of high complex aluminum components such as: cylinder heads, engine blocks, transmission parts and structural components. The authors used case study method and formulated following research problems: features of Kaizen team, basic rules of Kaizen team, plan of Kaizen action and tools used during Kaizen action. Kaizen actions in analyz- ed company are realized during so-called “Kaizen week”. There is a team built from the company’s employees. As their effect (Kaizen actions) exact solutions of quality problems are formulated. The company leads also so-called “after Kaizen” actions, which are used in a case of problems which require longer time for their elimination. According to the Kaizen philosophy all activities realized in the company in quality area have continuous character. Key words: Kaizen, quality improvement, 5S.
    [Show full text]
  • Maintenance Approaches for Different Production Methods
    MAINTENANCE APPROACHES FOR DIFFERENT PRODUCTION METHODS D.S. Mungani1 & J.K. Visser2 Department of Engineering and Technology Management Graduate School of Technology Management University of Pretoria, Pretoria, South Africa [email protected], [email protected] ABSTRACT Various production methods are used in industry to manufacture or produce a variety of products needed by industry and consumers. The nature of a product determines which production method is most suitable or cost-effective. A continuous process is typically used to produce large volumes of liquids or gases. Batch processing is often used for small volumes, such as pharmaceutical products. This paper discusses a research project to determine the relationship between maintenance approaches and production methods. A survey was done to determine to what extent three maintenance approaches – reliability- centred maintenance (RCM), total productive maintenance (TPM), and business-centred maintenance (BCM) – are used for three different processing methods (continuous process, batch process, and a production line method). OPSOMMING Verskeie produksiemetodes word deur die industrie gebruik om ’n wye verskeidenheid produkte te vervaardig wat deur die industrie en verbruikers benodig word. Die aard van ’n produk bepaal watter produksiemetode die meeste koste-effektief is. Kontinue prosesse word gewoonlik gebruik vir die vervaardiging van groot volumes gasse of vloeistowwe. Enkelladingsprosesse word dikwels gebruik om klein hoeveelhede van ’n produk te vervaardig, bv. farmaseutiese produkte. Hierdie artikel bespreek ’n projek wat uitgevoer is om die verwantskap tussen instandhoudingsbenaderings en produksiemetodes te bepaal. ’n Meningsopname is gedoen om te bepaal tot watter mate drie benaderings – betroubaarheidgebaseerde instandhouding (RCM), totale produktiewe instandhouding (TPM) en besigheidgebaseerde instandhouding (BCM) – gebruik kan word vir drie alternatiewe produksiemetodes, naamlik kontinue prosesse, enkelladings prosesse, en die produksielyn metode.
    [Show full text]
  • Total Quality Management in Manufacturing Industry of Pakistan: a Case of Cement Industry
    International Conference on Trends in Mechanical and Industrial Engineering (ICTMIE'2011) Bangkok Dec., 2011 Total Quality Management in Manufacturing Industry of Pakistan: A Case of Cement Industry M. Noman Malik and Huma Hayat Khan new era of discussion and research in respective means. Abstract—In Asian countries, the principle of Total Quality Pakistan has been exporting cement to Sudan, Central Management (TQM) and the respective code of conduct to Asian States, Switzerland, Middle East, Egypt, India, implement are still yet to be matured. The gap between philosophies, Afghanistan, South Africa, and many more which increases which have been there for the last three to four decades, and the importance of Quality standards in their production. But practically implanting it creates a lot of interest of researchers to develop and designed instruments for this. Especially, in Pakistan there is a need to study their practices and having check and underlying principle of TQM is on initial level where awareness and balance of their quality standards by some procedures which a chunk of implementation is under process and specifically in fact explores the research areas. Cement industries in Pakistan’s cement industry started exporting and increased their Pakistan are currently operating at their maximum capacity compatibility gradually with international standard. The point here is which is one of the important factors for taking this research. to discuss to validate the instrument which assures the TQM in the In anticipation of a study carried out by Saraph et al. organization as well as industry. The main purpose of this research paper is to study the working methods of cement companies by (1989), and I.
    [Show full text]
  • How to Build Quality Management in a Small to Medium Enterprise? by Tres Bishop, University of South Florida
    Volume 2, Number 4 Research Question Review 2 SEPTEMBER 2018 How to Build Quality Management in a Small to Medium Enterprise? By Tres Bishop, University of South Florida uality management (QM) in one of its future researchers will use this data to further many forms has become an integral investigate this phenomenon. The findings Qpart of contemporary business. Since its from this research study indicate that QM is mainstream introduction to the United States appropriate to the SME environment. There are in the early 1980’s it has become more than a specific critical to success factors and barriers strategy or a competitive differentiator. QM is to implementation that are unique to SME’s now a customer expec- that should be consid- tation. Most of the vo- ered prior to imple- luminous research done mentation. Addition- in this field was con- What is currently known to the ally, there is evidence ducted by large busi- academic and practitioner commu- to suggest that QM is nesses for large busi- nities about how society may better not universal in nature nesses. However, the utilize the practices of quality man- as previously thought, vast majority of busi- agement to increase performance in but tends to be con- nesses in the United text dependent. Most States and the world at smaller organizations? of the studies that were large are small to medi- conducted were survey um enterprises (SMEs). based. There was com- These organizations have largely been ignored paratively little qualitative research done in by the quality movement. This study attempts this field and no action research projects that to narrow that gap by investigating what is this author could find which creates opportu- currently known in the field by the academic nities for future research.
    [Show full text]
  • TQMﾗA Predecessor of ERP Implementation
    ARTICLE IN PRESS Int. J. Production Economics 115 (2008) 569–580 Contents lists available at ScienceDirect Int. J. Production Economics journal homepage: www.elsevier.com/locate/ijpe TQM—A predecessor of ERP implementation Ling Li Ã, Carol Markowski, Li Xu, Edward Markowski College of Business and Public Administration, Old Dominion University, Norfolk, VA 23529, USA article info abstract Article history: Is total quality management (TQM) a predecessor of enterprise resource planning Received 19 October 2007 systems (ERP) implementation? This question draws a lot of interest from business Accepted 19 July 2008 managers. Many firms intend to implement both TQM and ERP systems to match the Available online 24 July 2008 market competition. The question is: Which system should be implemented first? Using Keywords: US manufacturing companies that have a focus on TQM and have implemented ERP TQM focus systems, this study examines the relationship among TQM, ERP implementation, Enterprise resource planning operations performance, customer satisfaction, and a firm’s performance and subse- Structural equation modeling quently provides a better understanding about the synergistic relationship between Sample size discussion TQM and ERP implementation. Structural equation modeling is applied to analyze the Enterprise information systems data from 154 manufacturing companies in the US. We argue that TQM is a philosophy that emphasizes process improvement, whereas an ERP system is an IT mechanism that implements enterprise-wide process management. Conceptual development and our findings suggest ERP implementation can be successful if it is preceded by a TQM focus. & 2008 Published by Elsevier B.V. 1. Introduction The current generation of TQM concepts is based on the quality theory and approaches suggested by Deming Is total quality management (TQM) a predecessor of (1981–1982), Feigenbaum (1983), and Garvin (1988).
    [Show full text]
  • The Complementarity of Lean Thinking and the ISA 95 Standard
    View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by Ghent University Academic Bibliography 67 Alexander Drive Presented at the PO Box 12277 WBF 2008 Research Triangle Park, NC 27709 European Conference +1.919.314.3970 Barcelona, Spain Fax: +1.919.314.3971 E-mail: [email protected] November 10-12, 2008 www.wbf.org The Complementarity of Lean Thinking and the ISA 95 Standard Cottyn Johannes, Stockman Kurt Van Landeghem Hendrik University College of West-Flanders Ghent University Graaf Karel de Goedelaan 5 Technologiepark 903 8500 Kortrijk 9052 Zwijnaarde Belgium Belgium +32 (0)56 24 12 21 +32 (0)9 264 55 02 +32 (0)56 24 12 24 +32 (0)9 264 58 47 [email protected] [email protected] KEY WORDS Lean, ISA 95, Manufacturing Execution System ABSTRACT Although Lean and Information Technology both pursue the same objectives, their complementarity remains an open issue. The literature on this topic provides divergent opinions. Lean advocates state it is preferable for employees to search for the information they need, as and when they need it, rather than configuring software to provide them with information that is repeated at predetermined times. IT proponents consider Information Technology as a useful tool to support lean practices, for example to deal with complex issues in real-time. This paper gives an overview of the opinions. In addition the process models of lean and ISA 95 are matched. The underlying research question is: does the ISA 95 standard give an appropriate framework to support lean practices; such as Visual Management, Kanban, Value Stream Mapping, Six Sigma, … A preliminary conclusion on their complementarity is made and further research is mentioned.
    [Show full text]
  • Reliability Centered Maintenance in Schedule Improvement of Automotive Assembly Industry
    American Journal of Applied Sciences 9 (8): 1232-1236, 2012 ISSN 1546-9239 © 2012 Science Publications Reliability Centered Maintenance in Schedule Improvement of Automotive Assembly Industry Rizauddin Ramli and Mohammad Nizam Arffin Department of Mechanical and Materials Engineering, Faculty of Engineering and Built Environment, Universiti Kebangsaan Malaysia, 43600 (UKM) Bangi, Selangor, Malaysia Abstract: Problem statement: Today, in many automotive manufacturing companies, maintenance management is an important factor to maintain the plant operation and production equipments. Approach: In this study, we present an implementation of Reliability Centered Maintenance (RCM) practice in one of the automotive manufacturing company in Malaysia. The RCM practice was used to assist the company in focusing their maintenance activities based on the criticalities of the equipments by applying the Failure Modes and Effects Analysis (FMEA). The implementation of RCM was carried out in 4 stages; preparation, system analysis, decision making and feedback. The aim of RCM was to reduce the number of maintenance checklist and to improve significantly the integrity of maintenance practice. Results: As a result, the new RCM framework was generated where Class A equipment was at the top of the monthly maintenance frequency priority, followed by Class B and Class C equipment which had lesser critical value. Conclusion: The new RCM framework is used to conduct visible guideline and propose a new maintenance schedule. The guideline is useful for future maintenance
    [Show full text]