2019 End-of-Year Chapter Survey

Leadership, Program, Operations, Education, Marketing & Communication, and Tour Support

RESULTS 135 Completed this Survey Please note that there may be slight variances based on total responses.

1. Chapter Name: First Tee of ______

2. Chapter Region: (select one) Eastern, Larger Market: (Director, Chapter Relationships: Tom Lawrence) – 37; 27% Eastern, Smaller Market: (Director, Chapter Relationships: Ryan Wilson) – 33; 24% Western, Larger Market: (Director, Chapter Relationships: Julie Jansa) – 36; 27% Western, Smaller Market: (Director, Chapter Relationships: Lexie Milford) – 29; 22%

3. Name of Representative filling out this survey: ______

4. Title: Executive Director- 110; 82% Program Director- 11; 8% Board Chair/President- 6; 4% Other (please specify)- 8; 6% • Director of Development • Director of Operations • Special Projects Director • Operations Director • Director of Business Development • Lead Coach • Operations Manager

Leadership Section

Board Members

5. What is the maximum number of Board seats that your Bylaws specify the chapter may have? Total: 2,717 Average: 20

6. How many Board seats were filled in 2019? Total: 2,064 Average: 15

7. Gender: Male – 1,786; 78% Female – 505; 22%

8. Ethnic background: Asian – 45; 2% Black or African-American – 196; 9% Hispanic or Latino – 78; 4% Native American or Native Alaskan – 8; <1% Multi-Racial – 45; 2% Pacific Islander – 3; <1% White or Caucasian – 1,768; 83%

9. Does your chapter have a “Give AND Get” policy for Board Members? Yes – 84; 62% No – 51; 38%

10. At what dollar level are Board Members required to “Give”? Not required – 38; 28% Required but no set value – 49; 36% $1-$249 – 3; 2% $250-$499 – 4; 3% $500-$999 – 5; 4% $1,000-$1,999 – 20; 15% $2,000-$4,999 – 6; 5% $5,000+ - 10; 7%

11. At what dollar level are Board Members required to “Get” (raise through donations)? Not required – 44; 33% Required but no set value – 40; 30% $1-$249 – 1; <1% $250-$499 – 1; <1% $500-$999 – 3; 2% $1,000-$1,999 – 11; 8% $2,000-$4,999 – 13; 10% $5,000+ - 22; 16%

Executive Directors

12. Does your chapter currently have an Executive Director? Yes – 130; 96% No – (please explain why) (skip to #21) 5; 4% • ED left in June. Currently looking to fill. • Please contact our Board Chair. • We have a CEO and Program Director • Title is President and CEO • No hire has been made after previous ED left

13. Gender: Male – 81; 62% Female – 49; 38%

14. Ethnic background: Asian – 0% Black or African-American – 8; 6% Hispanic or Latino – 1; <1% Native American or Native Alaskan – 0% Multi-Racial – 0% Pacific Islander – 0% White or Caucasian – 121; 93%

15. Age: Under 25 years old – 0% 25-39 years old – 37; 28% 40-54 years old – 43; 33% 55 or older – 50; 39%

16. Pay range: Less than $5k – 5; 4% $5,000-$9,999 – 0% $10,000-$14,999 – 1; <1% $15,000-$24,999 – 3; 2% $25,000-$34,999 – 4; 3% $35,000 - $44,999 – 7; 5% $45,000-$54,999 – 10; 8% $55,000-$64,999 – 22; 17% $65,000-$74,999 – 22; 17% $75,000-$99,999 – 31; 24% $100,000-$124,999 – 13; 10% $125,000 or more – 12; 9%

17. Tenure as Executive Director with the chapter: Less than 1 year – 20; 15% 1-2 years – 27; 21% 3-4 years – 18; 14% 5-6 years – 22; 17% 7-8 years – 7; 5% 9 or more –36; 28%

18. Available benefits (check all that apply): Annual Leave with Pay – 37; 6% Cell Phone Allowance – 70; 12% Dental – 61; 10% Disability – 27; 5% Education – 27; 5% Flexible Spending Options – 13; 2% Life Insurance – 35; 6% Medical – 76; 13% Retirement Plan – 51; 9% Vacation, Sick Days and Holidays – 103; 18% Vehicle Allowance – 27; 5% Vision Care – 38; 7% None – 13; 2% Other (please specify) • Reimbursed $500 per month towards health insurance • City employee • Club membership • Country club membership • Will be getting health insurance in 2020 • membership at area club • Mileage • Monthly stipend for medical insurance, phone allowance • Car allowance • Management leave • Clothing, PGA dues • Currently an unpaid position with no benefits • Business expenses as needed for specific events

19. Is the Executive Director a member of the PGA of America? Yes – 22; 17% No – 108; 83%

20. Is the Executive Director a member of the LPGA? Yes – 6; 5% No – 124; 95%

Program Director

21. Does your chapter currently have a Program Director? Yes – 125; 93% No – (skip to #29) 10; 7%

22. Gender: Male – 86; 64% Female – 48; 36%

23. Ethnic background: Asian – 6; 4% Black or African-American – 17; 13% Hispanic or Latino – 11; 8% Native American or Native Alaskan –0% Multi-Racial – 0% Pacific Islander – 1; <1% White or Caucasian – 99; 74%

24. How many full-time and/or part-time Program Directors does your chapter have? Full-time – 153 Part-time – 43

25. Age: Under 25 years old – 11; 4% 25-39 years old – 172; 68% 40-54 years old – 43; 17% 55 or older – 28; 11%

26. Pay range: Less than $5k – 7; 4% $5,000-$9,999 – 1; <1% $10,000-$14,999 – 5; 3% $15,000-$24,999 – 15; 8% $25,000-$34,999 – 20; 11% $35,000-$44,999 – 37; 21% $45,000-$54,999 – 43; 24% $55,000-$64,999 – 24; 13% $65,000-$74,999 – 16; 9% $75,000 or more – 11; 6%

27. Tenure as Program Director with the chapter: 1-2 years – 63; 40% 3-4 years – 33; 21% 5-6 years – 26; 16% 7 or more – 36; 23%

28. How many of your chapter’s Program Directors are active in the First Tee Coach Program? None – 9; 4% Level I – 64; 29% Level II – 33; 15% Level III – 21; 9% Recognized Coach – 93; 42% Master Coach – 3; 1%

Development Director

29. Does your chapter currently have a Development Director on staff? Yes – 33; 24% No – (skip to #35) 102; 76%

30. Gender: Male – 11; 32% Female – 23; 68%

31. Ethnic background: Asian – 0% Black or African-American –0% Hispanic or Latino – 1; 3% Native American or Native Alaskan – 0% Multi-Racial – 1; 3% Pacific Islander – 0% White or Caucasian – 32; 94%

32. Does the Development Director work full-time or part-time? Full-time – 27 Part-time – 6

33. Age: Under 25 years old – 1; 3% 25-39 years old – 11; 32% 40-54 years old – 13; 40% 55 or older – 9; 26%

34. Pay range: Less than $5k – 0% $5,000-$9,999 – 1; 3% $10,000-$14,999 – 1; 3% $15,000-$24,999 – 3; 9% $25,000-$34,999 – 0% $35,000-$44,999 – 5; 15% $45,000-$54,999 – 8; 24% $55,000-$64,000 – 4; 12% $65,000-$74,999 – 5; 15% $75,000-$99,999 – 5; 15% $100,000 or more – 2; 6%

Outreach

35. Does your chapter currently have an Outreach or Community Partnership Director/ Coordinator? Yes – 42 No – (skip to #41) 93

36. Gender: Male – 23; 53% Female – 20; 47%

37. Ethnic background: Asian – 0% Black or African-American – 10; 23% Hispanic or Latino – 2; 5% Native American or Native Alaskan – 0% Multi-Racial – 2; 5% Pacific Islander – 0% White or Caucasian – 29; 67%

38. Does the Outreach/Community Partnership Director or Coordinator work full-time or part-time? Full-time – 27 Part-time – 15

39. Age: Under 25 years old – 8; 19% 25-39 years old – 16; 38% 40-54 years old – 8; 19% 55 or older – 10; 24%

40. Pay range: Less than $5k – 5; 12% $5,000-$9,999 – 2; 5% $10,000-$14,999 – 1; 2% $15,000-$24,999 – 3; 7% $25,000-$34,999 – 9; 21% $35,000-$44,999 – 13; 31% $45,000-$54,999 – 4; 10% $55,000-$64,999 – 2; 5% $65,000-$74,999 – 2; 5% $75,000 or more – 1; 2%

Coaches (Full-time, Part-time or Seasonal)

41. In this past year, did your chapter have any paid coaches (not including your Program Director) on staff? Yes – 126; 93% No – (skip to #50) 9; 7%

42. How many paid coaches did you have? Total: 2,116

43. Gender: Male – 1,393; Female – 616;

44. Ethnic background: Asian – 83; 4% Black or African-American – 280; 14% Hispanic or Latino – 156; 8% Native American or Native Alaskan – 6; <1% Multi-Racial – 47; 2% Pacific Islander – 9; <1% White or Caucasian – 1,428; 71%

45. How many full-time and/or part-time/seasonal paid coaches does your chapter have? Full-time – 170 Part-time – 1,882

46. Age: Under 25 years old – 676; 33% 26-39 years old – 518; 25% 40-54 years old – 500; 25% 55 or older – 342; 17%

47. How does your chapter pay coaches? (check all that apply) Full-time: Hourly – 21; 11% Salary – 24; 13% Contract – 3; 2% Other – 0% Part-time/seasonal: Hourly – 96; 51% Salary – 5; 3% Contract – 31; 16% Other – 8; 4%

48. Based on your answer above, at what rate does your chapter compensate full-time coaches on average? (you do not have to enter a number in the areas that do not apply to your chapter) Full time: Hourly Average - $ 20.25 Salary Average - $ 40,673 Contract Average - $ -87.50 Part-time/seasonal: Hourly Average - $ 16.60 Salary Average - $ 5,943 Contract Average - $ 976

49. How many of these coaches are members of the PGA of America or LPGA? PGA of America – 292; 81% LPGA – 67; 17%

50. How many classes did you deliver in a language other than English? 0 – 125; 93% 1-2 – 7; 5% 3-4 – 1; <1% 5-6 – 0% 7 or more – 2; 1%

51. What language/s did you deliver in addition to English? Spanish – 12; 9% French – 0% None – 123; 91% Other (please specify) -

Other Paid Staff Members (Full-time, Part-time or Seasonal)

52. Does your chapter currently have any other paid staff members? (full-time, part-time or seasonal) Yes – 78; 58% No – (skip to #55) 57; 42%

53. How many other paid staff members does your chapter have? (full-time, part-time or seasonal) Full-time – 152 Part-time – 167

54. How many of these other paid staff members are members of the PGA of America or LPGA? PGA of America – 37 LPGA – 5

Volunteers

55. EXCLUDING your Board Members, how many total unique individuals volunteered at your chapter in 2019? (Examples: event volunteers, committee members, coaches, data entry, fundraising, facility maintenance, etc.) Total: 16,052

56. Background Checked: How many were background checked? 9,322 How many were not background checked? 6,545

57. Using your total unique individual volunteer from the question above, please classify your volunteers into each of the following categories. If you have a volunteer that may fall into multiple categories, please classify them into the ONE category they are most involved in. Administration – 388; 2% Event – 6,287; 39% Program – 8,804; 54% Other – 676; 4%

58. Gender: Male – 9,659; 62% Female – 5,933; 38%

59. Ethnic background: Asian – 492; 3% Black or African-American –1,565; 11% Hispanic or Latino – 948; 7% Native American or Native Alaskan – 68; <1% Multi-Racial –622; 4% Pacific Islander – 131; <1% White or Caucasian – 10,615; 74%

60. Ages: Under 25 years old – 2,545; 16% 26-39 years old – 3,639; 23% 40-54 years old – 3,720; 24% 55 or older – 5,674; 36%

61. Estimate the combined number of hours per year you receive in support time from all active volunteers (excluding Board Members) 1 to 99 – 10; 7% 100 to 499 – 40; 30% 500 to 999 – 25; 19% 1,000 to 2,499 – 31; 23% 2,500 + - 29; 21%

62. What is the annual active volunteer retention rate (excluding Board Members)? 1% to 24% - 3; 2% 25% to 49% - 28; 21% 50% to 74% - 57; 42% 75% to 99% - 45; 33% 100% - 2; 1%

Program Section

Community Partnerships

63. Does your chapter offer any community partner transition events or efforts to encourage further participation in First Tee? Yes – 106; 79% No – 29; 21% • 64. Does your chapter offer an after school program? Yes – (if yes, summarize in a sentence, open response) 80; 59% No – (skip to #66) 55; 41%

• The First Tee Champions Challenge • Summer camps, school district program partnerships • Champions Days/ Boys & Girls Club Partnerships • Anything we can run with the schools • Free clinics, School specific clinics, Boys n Girls Clubs efforts • We partnered with the Sanderson Farms Championship to offer clinics to over 300 kid. some of these kids are active participants in the NSP at their school and some of the schools have since signed up as NSP or DRIVE. We also assisted with DRIVE programs at local churches to introduce the First Tee in hopes that the kids will transition into our LSE Classes. • Waiver of Registration Fees to incent migration from First Tee NSP and DRIVE programs; National Night Out Event; Back to School Jam; Residents (East Lake) Thanksgiving Dinners Giveaway; Annual Residence (East Lake) Christmas Party • We work with 3 city parks and recs departments to promote programs at local program locations • Field trips where students are brought to the course • We have young people bussed from a Boys & Girls Club to one of our LSE Program Locations. • Volunteer appreciation events annually in 3 Regions. Local recruiting for new and existing programs - schools, Rotary, Kiwanis, etc. • Think Together DRIVE Collaboration and Burrage Buddies introduce participants to Green Golf Course Opportunities • We attend community fairs, family nights at schools, field days and PTA/PTO meetings • Visits to golf course and providing schedule information • Winter program • STEM Days, end of 9 weeks tournaments, Team Golf, PGA Junior League, Drive, Pitch and Putt, Dennis Walters Show, Honda Classic Junior Clinic, Teen Golf Association, PGA Tour Superstore, YMCA Family Fun Day, Baseball Stadium event • Field Days • Participation in a variety of youth related expos • Golf in Schools, High School Prep Camp, Girls Night, Adult-Child series, DCP Training, PGA Jr. League • 1. Champions Challenge - National School Program 2. Allied Golf with School System 3. Summer institute with School System 4. Family Fitness Nights at Elementary Schools. • Day for Kids with Mentoring Alliance

• They are with non-profit organizations such as Girl Scouts, Hong Classic/Kids Zone, CASA, Children's Hospital. • Church group • School and community programs • We go where the kids are, schools, other youth serving organizations • We partner with Community in Schools, Boys and Girls Clubs, Cleveland and Rutherford County Schools, Gardner-Webb University, Pinnacle Classical Academy and Thomas Jefferson Classical Academy. We are a program of Cleveland County YMCA Inc. • Partnered with YMCA programs, summer camps at local schools and provided programs at youth organizations • NSP field trip to green grass facility • We train staff at Boys & Girls Club to deliver programs after our 8 week sessions are completed • In recent years we've partnered very closely with Hook A Kid on Golf, offering The First Tee of Aiken programs as an opportunity to continue after summer programs. • Demo Days, Field Trips, School Visits, Awareness Events, Conferences. • We partner with Henry Beauchamp Community Center where we bring all equipment and coaches to the center for participants who would not normally be able to participate. • Elementary School Challenges in various communities • We partner with local non-profit on programming, Youth on Course with Minnesota Golf Association, Urban Ventures and Highland Friendship special-needs program for example. • We have a junior high program, where our coaches go to the junior high or middle schools and teach 6-9 classes of LSE during their PE classes. We encourage the students to attend programming at our nearby locations. We also participate in local partnership days where a large home school network gives local organizations the chance to set up booths and games to promote their program. We participate in 1-4 of these each year and encourage the attendees to sign up for our programming at nearby locations. • We conducted a clinic for our local Big Brothers Big Sisters chapter. It was a blast! • We actively participate in community events that are located in the heart of our target demographic. We also partner with many youth serving organizations to provide programming for those students who otherwise wouldn't have the opportunity. • Participation in community fairs and events; special outreach programs that are designed to create transition to LSE, unique program location located on school district property in urban Fort Worth. • Several Festivals including Ciclovia and Nickelodeon World Wide Day of Play • Outreach programs to PGA HOPE, NSP • We partner with an organization that provides tickets for kids to go to events. Youth serving agencies request tickets and we provide a 1 hr to 1.5 hr long class introducing the kids to First Tee • Big Brothers Big Sisters have free access to golf lessons • Partnered with a Junior High offering the program to 24 kids. • We partner with schools and other youth organizations outside of LSE programming to encourage enrollment. • Offer clinics to members of Latina Women’s Golf Assoc.; Clinics for Veterans and their families from the Wounded Warrior Project; classes and camps for Boys and Girls Clubs, YMCA, and Pasadena Rec and Parks. • We do outreach at various events: Girls on the Run, Golf Shows, park district events, etc. • Putt Putt with Police, Back to School event, Fourth of July event, and other community events

• NSP Skills Challenge, Boys and Girls Clubs, Rescue Mission, Kings in training • Field Days for all schools • We work with many different local nonprofit orgs including Boys and girls Clubs, SPCA, Special Needs and orgs to expose other youth to the program • The HUB after school, NSP Class, Dads & Dudes event, Spokane Chiefs night, Spokane Golf Show • Free rounds at partnering golf courses for entire family • Outreach to schools; partnerships with Boys & Girls Clubs, PAL, Girl Scouts • School visits and field days, YMCA Day Camps at our facility, Disabled adults at our facility, Autistic Kids at our facility, Nearby day care camp at our facility, court-managed teens • We partner with several schools and other nonprofit organizations • School field trips • We collaborate with local schools, the city, and quite a few Youth Serving Organizations • We took over a 9- & 18-Hole Tournament Program • College Golf Clinics - tournament • Champions Challenge with NSP Schools; Special Olympics; Military Bases; Boys & Girls Clubs • Field Trips, School events, site visits and enrollment in LSE • We work with Communities in Schools, LPGA Girls Golf, the Police Athletic League (as examples) to host a variety of events to introduce kids to golf both on and off of the course. Additionally, we have launched a "We Make Four" program to help specifically get and keep teens involved in our program through on-course play. • Field trips for NSP schools, summer programs with Drive partners • Partnerships through local booth events, other non-profits, and NSP and leveraging those partnerships to transition kids to LSE program sites. • Family Night @ Ally Challenge, Field Trips for Outreach, DOW Great Lakes LPGA Clinic • Summer programming with Boys & Girls Club. We play mini golf, Birdie ball and Snag games and at the end of the week, kids go home with their name tag with our phone number and website. • We partner with schools, Girls Scouts, Boys Scouts, youth groups, and after school groups. We offer weekly and one-off events to teach families and kids about First Tee. • Field trips and Programming events • Youth Zone at PGA Tour Event, local festivals and back t school nights, • Field trips to local facilities to transition from DRIVE/NSP to LSE • On the Road Collaborative, Over Coming Barriers, Local church and youth groups, summer parks and recreation events etc. • Salvation Army-Boys & Girls Club-Youth Agencies partners with us and all youth are invited to participate in summer programming • Clubs For Kids. NBIII FitWeek with NSP Schools. LPGA/USGA Girls Golf Days. • Intro classes at YMCA, BGC, schools and others • We have done field trip events to our facility with our DRIVE partners and we have expanded our NSP relationships to host after-school programs. • We provide clinics and one-day events with community partners to introduce groups to TFT and encourage kids to sign up. • Health Fairs and Community Events • We assist with the Denver Golf Expo, take part in community engagement events to promote our youth development program, and take part in community area school activities. • Corporate outings with our students • Parades, school visits, give aways

• Transitioning about 100 kids from our Learning Center and if they are further interested in golf we take those kiddos and transition them into further programming. • We host Open Houses at our facility for interested young people and we host field trips to our facilities for young people from partnering agencies. • City of Austin Health and Wellness Program • School and organization field trips to our program locations as well as clinics/booths at their locations, usually special events. • Free clinics with Free club for each child/tournaments with wounded warriors /working with Scottish Rite hospital kids warriors / working with • Young Executive Golf Tournaments, JGANC Len Ross Memorial, and Drive Chip and Putt. • SCRATCH Golf Camp; Special Olympics, Girls on the Run; Golf Clinics with Elementary School Teams of NSP schools.

65. In your after-school program, does your chapter offer academic instruction? Yes – 21; 26% No – 59; 74%

Participants

66. In 2019, what percentage of new participants were new to the game of golf when registering at First Tee? (please check one) 1 to 10% - 2; 1% 11 to 20% - 13; 10% 21 to 30% - 29; 21% 31 to 40% - 19; 14% 41 to 50% - 15; 11% 51 to 60% - 15; 11% 61 to 70% - 16; 12% 71 to 80% - 14; 10% 81 to 90% - 10; 7% 91 to 100% - 2; 1%

67. What is the program fee for each of the following options at your chapter? (please put “0” if your chapter does not charge a fee) Annual membership fee: Average $ - 100 PLAYer session fee: Average $ - 93 Par session fee: Average $ - 99 Birdie session fee: Average $ - 98

68. What % of your participants receive financial assistance? 0% - 2; 1% 1-25% - 67; 50% 26-50% - 38; 28% 51-75% - 19; 14% 76-100% - 9; 7%

69. In dollars, how much financial assistance do you give out in a calendar year? Total: $2,836,467

Girls Golf

70. In 2019, what special programming and/or events did your chapter offer for girls? (check all that apply) We did not conduct any special programming or events for girls –20; 6% Girls only classes – 82; 26% Girls only golf event/tournament (competitive or recreational) – 61; 19% Girls only non-golf event – 48; 15% Partnered with LPGA Women Who Golf to offer a mentoring (or other) event – 27; 8% LPGA-USGA Girls Golf related events/programming/academy – 81; 25% Other (please specify) – • Markel Women's Network • Girls camp (not Girls Golf) • Support GIGL - Girls Independent Golf League • Girl Power Classes • Yoga, and Holiday donations to VA Hospital • High School Prep Camp • MSGA Women's Division Junior Girls season opener. • Tech Games STEM class • Girls only summer camp • Programming for Girl Scouts, Programming for Girls Inc., Partnered with a Boys and Girls Club • LPGA Meijer Classic: Girls were course reporters and one girl was a caddie for a day • Programming with girl scouts, guest speakers, • Girls in Sports Program. Girl Scouts • Latina Women's golf clinics • Annka Sorenstam Clinic • WNHGA Corena Green Tournament • Event with LPGA Women's Am Assoc. & Parent/Daughter Scrambles • Texas Golf Association event • Partnered with Girl Scouts • Pacific Women's Golf Association • ASU Women’s Golf Team

Participant Involvement

71. In 2019, did your chapter serve participants with mental, emotional, and/or physical disabilities within your Life Skills Experience programming, special classes, or outreach events? Yes – 106; 79% No – (skip to #73) 29; 21%

Tell us about these programs: • Integrated in NSP w/spec. instruction to the coaches • Adaptive PE for High School and Middle School students as part of their PE Day and CBI, Partnership with MIBD Institute, Els for Autism Classes, California Eagles program with 26 weeks of programming 1 night per week for all ages, Swing Club for Blind with sighted golfers helping blind golfers play on course • Participants were integrated into regularly scheduled LSE • Student with physical disability participates in general program • Special Olympics, School for Deaf and Blind classes

• We hosted 12 participants from Community Centers (they bring them the children for special play days to the golf course • Special Needs Programs with our School Districts plus Special Olympics Programs with the Elite Athletes • Any disabilities were mainstreamed into current programming • We have a class called the Purcell class for all students with special needs. We also do a Special needs day with Camp kadima in the summer. • This was an outreach program, 90 kids with physical disabilities attending a summer program. We spent 2 half days, divided into groups and time frames to offer everyone a chance to use SNAG equipment and experience golf. It was extremely successful for all involved. • Autism, ADHD, physical disabilities. • Kinetic Kids - kids with disabilities get to play sports. Downs Syndrome Group • Highland Friendship Special Needs Club First Tee Twin Cities Lesson Program: The mission of the Highland Friendship Club is to serve individuals with disabilities from teens through adulthood by providing a range of opportunities to develop lifelong skills, friendships and connections within their community. First Tee Twin Cities Junior Lesson Program been taught since 2007 reaching more than 225 Special Need juniors. • Mainstreamed opportunities in conjunction with local children's hospitals. • Our outreach programs reach local organizations that include seniors, adults with disabilities • Morning golf classes for youth with physical disabilities + training for children with autism • No dedicated programs but accommodate students with special needs • Clinics and classes for a special needs school in our service area. • We partner with CDGA to offer summer golf clinics to Special Olympics participants • Partner with Special Olympics at JBLM • We work with 20 from a nonprofit and 5 special needs classes from the school program. Additionally, we also over a GLEAM program (Gifted Leaders Experiencing Activities and Mentoring) • We invite campers from Challenge Mountain, a program for developmentally disabled individuals of all ages to visit us as part of their summer camp experience (approximately 100 come); we work with court-managed teens year-round through the county juvenile probation system; we offer a special class for autistic kids during the summer. • Special Olympics and we serve kids with autism mainstreamed into class/camp • We integrate those with special needs into regular LSE programs. We also run outreach classes with local special needs schools. • Designed to assist the above mentioned with introduction to the game • Integrated participants into regular LSE classes. Also work with a special needs school for NSP • small group of people with mostly mental disabilities • We work with JMU Over Comming Barriers. Participants number is 19 • We partner with local schools for children with autism and the local chapter of RallyCap (previously Challenger Sports) • We work with Scotish Rite Hospital and through a Grant with the USGA after our 1 day clinic, patients receive scholarships to participate in TFTGA programs • We work with a local nonprofit, Via Services, to hold classes for their Individuals with Disabilities. • Autism Clinics, completed Els for Autism Training; Special Olympics program

72. Which of the following programs/events did your chapter offer or host in 2019? (check all that apply) PGA Jr. League – 73; 31% Drive, Chip & Putt Qualifier – 41; 18% PGA TOUR or LPGA Tour Junior Clinics– 34; 15% A Regional First Tee Chapter Academy – 9; 4% Youth on Course – 51; 22% None – 25; 11% Other (please specify) – • Op 36, Chapter leagues • Summer golf tournaments and a Ryder Cup • We are not allowed to run YOC, we simply work with courses who already offer this to kids and we pay for our kids to be part of that program. • Optimist International Qualifier - 120 juniors • Chinese-American Friendly Match Competition • "Pin Seeker" League - competition on other local golf courses for participants of our chapter • APT Tour clinic • Caddying for the Evans Scholarship • Dennis Walters • US Kids Tournaments • High School Golf Tournament • DCP Training, PGA Jr. League • Golf to Paradise - First Tee Champions Challenge - The Chubb Classic • Community Fair Events at our Briscoe Program Location, Adult/Junior Camps and Classes, Competitions with other First Tee chapters. • Local Junior Golf Tournament • Nancy Tennant Golf & Leadership Academy • Junior World Golf Championship (6 & under) • Leadership and Life Skills Academy • Tournament Series supported by NYSGA • Local Jr Golf Assoc. Tournaments • Irwin Cup participants • Junior Governor's Cup • Regional Tournament/Fundraiser (South Puget Sound, Greater Seattle, Greater Portland) • Regional TFT Chapter Golf Tournament (12 teams) • Girls Golf from another facility • High School Development Academy • Our own local Junior Tour • Southern Texas PGA Junior Tour playing opportunities through scholarships • Junior Golf Association of Northern California Len Ross Memorial • Paid for GHIN handicaps for any child who wanted them.

73. In 2019, how many chapter participants participated in or attended the following programs or events? (please put “0” if no participants attended) PGA Jr. League – 3,456 Drive, Chip & Putt – 3,934 PGA TOUR or LPGA Tour Junior Clinic – 5,654 A Regional First Tee Chapter Academy – 227 LPGA-USGA Girls Golf Academy – 1,562

74. How many of your chapter’s participants were on a high school golf team during the 2018-2019 school year? (please enter a whole number without symbols or punctuation and put “0” if you do not know how many participants were on a high school golf team) Number of male participants – 2,272 Number of female participants – 1,502

75. Are any of your former participants enrolled in or have any of your former participants graduated from a PGA recognized Professional Golf Management (PGM) Program? (if yes, please provide specific number) I don’t know – 42 No – 45 Yes – (# of participants) 131

76. How many former participants who participated in chapter Life Skills Experience programs were on a collegiate golf team during the 2018-2019 season? (please enter a whole number without symbols or punctuation and put “0” if you do not know how many participants were on a high school golf team) Number of male participants – 271 Number of female participants – 242

77. Is there a former participant from your chapter who has gone on to play on the , Symetra Tour, PGA TOUR, LPGA Tour or any other ? Yes – (please enter participants name and which professional tour) 25; 19% No – 110; 81% • Adam Ball • Jack Persons, PGA Tour China • Andrea Wong, Symetra • Janelle Johnson • Austin Smotherman, PGA Tour • Jason Hartwick, Web.com Tour Latin, Web.com • Joel Thelen Korn Ferry • Blake Olson, PGA • Kevin Lucas, eGolf Pro Tour West, • Bryana Nguyen - LPGA Q-School Web.com • Cameron Champ, PGA, Web.com • Kim Welch, Symetra Tour • Cameron Rappleye, eGolf Pro Tour • Kristen Gillman, LPGA West, Canadian Tour • Lakareber Abe • Chase Johnson • Louis Kelly • Chelsea Stelzmiller, Symetra Tour • Madison Luitwieler • Christian Bosso, PGA Tour Canada • Matt Gann - Hooters Winter Tour; • Christie Kerr Aaron Watkins • Chris Petefish • Mina Harigae, LPGA • Elsa Diaz - Symetra • Norman Xiong, (Korn Ferry), • Erik Compton • Paige Lee, Cactus Tour • Golden State Tour Briana Mao, • Sagee Palavivatana, Cactus Tour LPGA • Scott Gordon, PGA • Grant Rappleye, eGolf Pro Tour • Scott Langley West, Canadian Tour • Taylor Totland, Symetra Tour • Haley Italia, LPGA • (LPGA Tour) • Hannah Kim, Symetra Tour • Tim Paiz - other tours.

Alumni

78. Do you have any alumni that were involved at your chapter in 2019? Yes – 112; 83% No – (skip to #83) 23; 17%

79. In which of the following roles do you have the First Tee alumni serving in at your chapter? (check all that apply) Board Member – 11; 5% Employee (ED, PD, Coach) – 81; 38% Volunteer – 79; 37% Mentor – 44; 20% Other (please specify) – • Intern • Donors, Committee Chairs • Volunteer; part-time staff • 4 alumni Summer interns at our Carolinas Leadership Adventure camps • Youth Advisory Board Leader • Volunteer coaches, volunteer to support us administratively • Seasonal staff coach • Community Ambassador • Event Planning & Marketing • Paid coaches • Mission Moment, Guest Speaker at events

80. How many alumni were involved with your chapter in 2019? Total – 867

81. What benefits do you offer alumni that serve at your chapter? (check all that apply) Discounted or free golf – 68; 25% Equipment discounts/donations – 49; 18% Career and internship opportunities – 77; 29% Speaking engagements – 76; 28% Other (please explain) • We do not offer any • Free participation in 3 Future Generations Tournaments, our primary fundraising and media events. • Food and clothing • Volunteer Hours and Class Projects • Summer Camp Interns - Work for Pay • Coaching opportunities • Monthly events and Christmas party, plus an opportunity to fill in a "what are you doing now" contact form • No benefits at this time. • We don't specifically offer anything different than what all volunteers receive. • Golf with the PD at the Country Club • Volunteer Coaching and part-time Program Instruction (paid)

Operations Section

Course Management

82. Does your chapter own or manage a golf course? Yes – 36; 27% No – 99; 73% If yes, how many? 28; 21%

83. Has your chapter built and funded (entirely or in part) a learning center? Yes – 53; 39% No –82; 61%

84. Do you have written agreements with your program location(s)? All – 76; 56% None – 12; 9% Mixture – 47; 35%

Grants & Funding

85. Did your chapter apply for grants (outside of First Tee) in 2019? Yes – 128; 95% No – (skip to #93) 7; 5%

86. How many grants (outside of First Tee) did your chapter apply for in 2019? Number of grants applied for: Total: 1,410 Average: 11

87. What was the combined dollar amount of grants (outside of First Tee) that your chapter applied for in 2019? Total $ - 1,898,405 Average $ - 148,312

88. How many of those grants (outside of First Tee) was your chapter awarded? Number of grants awarded: Total – 723 Average – 5.6

89. What was the combined dollar amount of grants (outside of First Tee) that your chapter was awarded? Total $ - 9,308,513 Average $ -77,570

90. How many of those grants (outside of First Tee) are still pending for your chapter? Total – 243 Average – 2

91. What is the combined dollar amount of grants (outside of First Tee) still pending for your chapters? Total $ - 2,866,491 Average $ - 22,394

Fundraising

92. Are you working collaboratively on major gift fundraising with HQ? Yes – 66; 49% No – 69; 51% If no, please state why. • Yes but no results to date. Chapter has raised all funds on our own • Maybe if Southern Company is counted as collaborative? • We have spoken with Amanda and Tom about this and hope to work on major gift fundraising in 2020. • Lack of board engagement around major gift fundraising in general at chapter level so have not been able to get traction on this. • Planning to begin in 2020 • Just redesigned all accounting • % breakdown • We would like to have a few people in mind in the area we would like to target. • I do not know how to pursue this. • No major sponsors in our county • I am still new and plan to work with them in 2020 • Have not dedicated the local resources • Initial help from HQ did not go anywhere • I recently started here, and haven't looked into it yet • I did go see Chuck Lorrie's talk at the fall meetings. • With our capital campaign in full swing, we have the support and assistance from ProMedica Foundations & Aly Sterlying Philanthropy in major gifts fundraising and it would be complicated to expand those efforts at this time. We will be interested once the project is complete. • Tried in the past--do not currently have candidates • Have started communication, but no active efforts yet. • Our chapter ED is new so not many opportunities yet to collaborate. A couple of initial discussions have been held. • I have met with Amanda Zedrick a few times. We just haven't identified a major donor at this time. • New to TFT • Would like to • Haven't had the time yet goal for 2020 • We have tried, but nothing has worked out • New board • Hope to start in 2020 • Always working on David Goode with Home Office, but he's a trustee and a current donor • Minimal conversation • We have not identified any major gift donors • New to the job and willing to start the processes • Have not identified a donor. • Not aware of any prospects in our area • We haven't identified anyone that makes sense for this. • We could though I have a person willing to make a big donation if we can get him on Augusta • We attempted in the past without success • Just started looking into it • No interest

93. Do you utilize HQ corporate partners? Yes – 86; 64% No – 49; 36% If yes, which corporate partners? • 2nd Swing • MasterCard • Adidas • Morell Studios • AFO • Nature Valley • Air Force One • PGA Tour • Arthur Blank • PGA TOUR Superstore • Cause Inspired Media • Prize Possessions • CDW • Pukka • Century Golf Partners • Putt 18, • Charity Buzz • PWC • CharityMania • S&S • Charles Schwab • SCL Consulting • Coca-Cola • SCNS Sports Foods • CoverShots • Short Golf • Dick Sporting Goods • Skillys • Discounts aren't worth price • SNAG increase over competitors • Southern Company • ExpandaBrand • St. Andrews, • Farmers Insurance • TaylorMade • FedEx • Tempercraft, • General Mills • Toro, • Golf Galaxy • US Kids • Golf Mania • USGA • Heritage Charity & Awards • Walmart, • Hertz. • Wells Fargo • Imperial • Wincraft • John Deere • Wittek • Johnson & Johnson • Xact Expressions • Logical Golf

Salesforce

Please use the following scale for responding: (1) Completely Disagree (2) Mostly Disagree (3) Slightly Disagree (4) Slightly Agree (5) Mostly Agree (6) Completely Agree

94. Carefully read and rate each question. Salesforce has brought consistency to our business processes Completely Disagree – 9; 7% Mostly Disagree – 7; 5% Slightly Disagree – 10; 7% Slightly Agree – 44; 33% Mostly Agree – 58; 43% Completely Agree – 7; 5%

The investment our chapter is making in Salesforce is worth the return Completely Disagree – 11; 8% Mostly Disagree – 13; 10% Slightly Disagree – 20; 15% Slightly Agree – 45; 33% Mostly Agree – 39; 29% Completely Agree – 7; 5%

I use reports and dashboards beyond day-to-day as a way to gain insights that I share with donors, boards and other constituents Completely Disagree – 11; 8% Mostly Disagree – 26; 19% Slightly Disagree – 18; 13% Slightly Agree – 43; 32% Mostly Agree – 26; 19% Completely Agree – 11; 8%

HQ responds and resolves your inquiry sent through [email protected] in a timely manner Completely Disagree – 3; 2% Mostly Disagree – 4; 3% Slightly Disagree – 7; 5% Slightly Agree – 23; 17% Mostly Agree – 48; 36% Completely Agree – 50; 37%

95. The most beneficial function of Salesforce is? (select one) Registration Portal -62; 46% Managing Program Registrations – 32; 24% Managing Coaches – 2; 1% Managing Community Partnerships – 2; 1% Reports and Dashboards – 20; 15% Collaborating with Chatter – 8; 6% Other (please specify) – 9; 7% • We are a program of the YMCA so we use Daxco for all our registrations and then have to transfer information over to Salesforce. I think if it was strictly Salesforce for us, I would find it very efficient. Unfortunately, we are just stuck having to use two systems. Salesforce is more efficient for First Tee though for SURE! • Online payment • We utilize our YMCA software and use Salesforce very little • Just starting with Salesforce • We don’t use salesforce • Tracking participants • Salesforce is no good our IT department said its awful • Family accounts once the family figures out how to set up :) • We're new and have little experience with SF.

96. Take price out of consideration, what would be the ideal number of Salesforce licensed users at your chapter? (select one) 2 – 35; 26% 3 – 33; 24% 4 – 31; 23% 5 – 16; 12% 6 – 12; 9% Other (please specify) – 8; 6% • 10 • 7 • 1 • All full time staff (8+) • 143 • Ideally all the staff plus lead coaches could have access • 0 • 10

97. On what topic do you feel your chapter needs more training or support tools? (select one) Managing Program Registrations – 23; 17% Managing Coaches – 14; 10% Managing Community Partnerships – 15; 11% Reports and Dashboards – 73; 54% Collaborating with Chatter – 4; 3% Other (please specify) – 6; 4% • Do not use at this time • Support: this created more work for our Chapter. Entry requires daily attention. Info is input and HQ changes. Forms are submitted to HQ and never updated. We only need online registration and credit care platform. • We need everyone on the team to have access to Salesforce • Using it thoroughly while working with our main system • Using word press and salesforce • Managing Volunteers once they have a case created

98. What should be added to Salesforce to increase its value? Open Response – • Donor Tracking • Make it more user friendly • Development/Staff HR/Participant Retention & Progression • Can we upload our information from Daxco? That way we don't have to enter everything by hand... • We need to be able to add other levels of Community Partnership interaction. If a school has equipment but isn't NSP it is a community partnership. If the school hasn't had a First Tee coach train their kids this year, then they can't be added or tracked in SF. We have almost 300 schools, 34 NSP and the rest are outreach but we only make it to about 30% each year, but we have to track all of this in excel. Also, all of this data regarding participants and coaches should be pulled from SF and not required in this survey. Do we still have to add Community Partnerships each year? Or will they finally track from one year to the next? A partnership should be active until it isn't anymore. Re-entering these relationships each year is how data gets missed. • Ability to email and text participants and their families. and coaches and volunteers about upcoming classes, cancellations, news, etc. • Continued tutorials & webinars; continued efforts to reduce license cost, resulting in more affordable access and the ability to provide access to more employees • Ability to customize things like email preferences/notifications and coupon codes...the one size fits all approach seems to leave most chapters lacking something. • Digital App • Donor management Email/Text communication • Donor Management Ability to work together with a text messaging service for participants families • Live chat for help • Salesforce Road Show to have all chapters maximize SF capabilities and operational impacts. • Donor Database • Do it yourself help function & donor database

• Ability to mass email • A phone app please, please, please! Private program registration link. Donor database. • Update to the full salesforce.com capability. We are so far behind what the system is capable because we tried to match our old database and make some chapters happy. Additionally, add donors, email, and other functions that could help chapters be more successful. • The ability to send mass emails and to delete duplicate accounts. • Greater ease of use. • Be sure the info in the systems stays there and not changed by HQ. • Better on-board training for new employees • The ability to provide our own discount codes. Rolling memberships. • The process for using a credit card is very time consuming, especially for donations and event registration. • Parent mobile app • Less complexity (Example-transfer of participants from one class to another) • A dedicated help desk person for the chapters. More control over deleting duplicates, changing and removing information • Volunteer Management • Simplicity and user control • Participant check in and management function from mobile phone or iPad • A way to contact all participants if we need to cancel a class. • Tracking attendance & communication with parents. • Donation platform to use on our website using stripe and collecting donor’s information. • Ability to send communication directly from Salesforce • Credit Book, Ability Email Families directly from roster. • I would like for there to be a place to track coaches, volunteers, listings, listing sessions and NSP Schools by a geographical area for a statewide chapter • The Salesforce platform is too difficult to use in my opinion, we have local/regional registration system that is 10 times easier to setup (10 times faster and costs 10% of Salesforce. Sorry, Not a fan of Salesforce. • Ability to offer discounts. ability to send emails directly to class rosters or listing groups. Ability to download a spreadsheet into SF to enter large groups into a listing session for groups that we offer no fee programming to. • The price should reflect the size of the chapter. We really have no need for multiple licensed users. • Promo codes! I know it's been discussed and put on the side burner due to the complexity. That being said, I could see this being very valuable for more chapters than just our own. • More user friendly for parents and more options for annual memberships. • That chapters are not REQUIRED to pay for this service, because we do not use it • More ability to customize information in registration process. Opportunity to interface with provider other than Stripe, which does not allow us to accurately break down site-based registrations data. • More customization options at the chapter level • Standard reports by category that each chapter is being benchmarked against • Regional trainings.

• Allow chapters to be able to make changes to fit their needs. Not a one size fits all because chapters do all different things. Cost way to much to not be able to do what we need it to. 1. The ability to add discounts. 2. Email a listing session from Salesforce. Currently have to copy and past to Constant Contact. 3. Better Financial Aid process. We do not get a notification when someone applies. 4. Change it to where someone "In Process" can't hold a spot. • Measurement of hours spent by participants in program • Codes for registration and ability to sync with constant contact. • We are a government chapter, and we use a minimal number of program features. The new modified use plan takes away to many useful features for the 1 non-lead person. Data entry and reports is our admin persons main role, and they have taken away access to normal features due to the new discounted level. The new role gives a break but takes away best practices. • Fundraising • A better way to run reports or more training on how to run them. • Being able to pull individual class rosters • Managing volunteers • Formstack integration • National office sets up online registration for each chapter. Or should be able to just mail in our paper registrations. • A way to better track participant hours and coach hours • Be available in Canada • View only users • Yearly membership offerings • A direct number to call for Salesforce. Talk to people who know our program. • Variable pricing, easier movement from registration to scholarship opportunities and donor information. • Less about adding things and more about continuing to make the experience user friendly for both families and staff. • The ability to communicate through it! We need to be able to pull up a class and text or email parents and/or coaches/volunteers from the platform. Currently SF is very inefficient in communication and is requiring chapter to expend resources to load data into yet another platform. ie Remind or Group Me • Reports based on Data that HQ would like us to report. • The Volunteer application (leads) should ask the same questions that we are required to provide answers to on the year end survey • Reports that are directly related to this survey • Flexibility of fields • Make the process easier to get to the actual registration page. Our parents get very confused and frustrated with all the extra clicking just to get the page with all the classes. • The ability to customize registration response emails • The ability to provide discounts through the registration process. Also, it would be extremely helpful to have the donor information in the system, so we don't have to track people in multiple databases. • Better best practice reports used by chapters • Integration with other systems • On hands training available with someone familiar with First Tee chapter operations • Ability to easily manage volunteers with additional criteria in the initial interest form

SafeSport

99. If given the option, would your chapter pay for the background check ($21) and SafeSport ($15) training for your volunteers? Yes, our chapter would cover both of these expenses ($36) – 80; 59% Yes, our chapter would cover the background check, but not the SafeSport training – 24; 18% Yes, our chapter would cover the SafeSport training, but not the background check – 7; 5% No, our chapter would require volunteers to pay for these expenses themselves – 24; 18%

100. If given the option, would your chapter pay for the background check ($21) and SafeSport ($15) training for your Board Members? Yes, our chapter would cover both of these expenses ($36) – 87; 64% Yes, our chapter would cover the background check, but not the SafeSport training – 12; 9% Yes, our chapter would cover the SafeSport training, but not the background check – 2; 1% No, our chapter would require Board Members to pay for these expenses themselves – 34; 25%

101. If given the option, whose background check AND SafeSport training would your chapter pay for? (check all that apply) Executive Director, Program Director and other paid staff (not including coaches) – 127; 27% Paid Coaches – 110; 24% Non-Paid Coaches – 81; 17% Board Members – 77; 16% Volunteers – 73; 16% Other (please specify) • As mentioned though, we are a program of the YMCA so are already implementing background checks AND child safety training. Still waiting to hear how this will play out for us since we don't want to pay for both. • Lead Coaches of School Day, After School and Summer programs. • Most of our volunteers pay for these fees, we absorb the fees as needed. • Anyone who works directly with the kids. • We have asked and will ask for the cost to be covered by the person receiving the check but are happy reimburse if they wish • Interns • We already have a solid background program in place and pay for this already. We will not pay someone else for services that we already provide. • 50% of all volunteer expense • Background check only • We already do these backgrounds checks, so we wouldn't pay another • We get it for free you don't need to charge us for anything else • These prices are too high • We typically ask in our volunteer application if the person is willing to pay for it themselves. We have never turned anyone down. • Volunteers who work with kids - not one-time volunteers for events • We have our own and use it and pay for it already • We would like the option to pay for all but also the opportunity for trainees to pay for themselves. • We would encourage all volunteers and board members to pay for their own background check. Even so, HQ ought to be securing the funding for this and any other required training.

Insurance

102. What is your chapter’s insurance premium for each line of coverage? *Data received not valid

103. If Headquarters negotiated a national insurance program for First Tee chapters to meet all license insurance requirements at a competitive price, would you be interested and willing to participate? (this would require you to leave your current insurance agent and likely change insurers) Yes –56; 41% No – 22; 16% Maybe – 57; 42% If no or maybe, please explain. • We would need to review based on our overall business • We have long standing relationship with our current provider, it would depend on the coverage and premiums. • Depends on the rate • We have built a strong relationship with the agent that we have. We hope to get them on as a corporate partner soon. • Under the city of Columbia Insurance • I am very satisfied with current carrier, JD Fulwiler, INC. • Strong relationship with local business • Depends on cost and coverage • We have great local relationships and rates. This would be very hard to leave given the sponsorship that are supported through local businesses. • Depends on our relationship locally and the Sponsorships we receive from it • We have a good working relationship with our current agent lasting 20 years. • Would depend on cost • The local company we use gives back to us financially to help offset the insurance expense. • We are insured by the YMCA Policy • Our provider is a community partner • If rates are lower • We would need to see how a nationally negotiated policy would meet our needs • Have a solid relationship with our carrier and are doing more than just First Tee • Would have to beat the fees of our current provider which is Gayles Creek (which originally was the insurance company for the home office? and Philadelphia insurance company. • Provided it isn't more expensive than current policy • We enjoy keeping our business local. We rely on local donors (including businesses) to keep our program afloat. • We are on YMCA plan • Would need to see the package and coverage, etc. Prefer to contract with a local vendor who understands our needs and can interact with our organization. • Our current insurance agency is also a large donor • Would have to be a big savings • Every time Headquarters negotiates something on our behalf, it's ALWAYS more expensive.

• Unsure of ability to negotiate best prices as well as take into consideration relationships built with local brokers. • It will depend on cost • Happy with our current insurance • Our government leadership covers many departments other than just our Chapter. • Would be price dependent, and whether we had a choice • We want to stay local • we are covered through the Y's blanket coverage • I would be willing to compare and evaluate, but not commit in advance. • We are part of a YMCA • Our current coverage is under our parent organization (KSUGCMRF) • Sponsor and support our chapter as volunteers • Price value and coverage • We are a multi-purpose chapter • We need insurance for 2 golf courses as well. • We prefer the relationship to the local and have an active board member who helps us with the process through his company • Because all your prices are always too high • We receive this in kind from a local donor • We do not pay for ours, the county covers that cost for us. • I would prefer to keep the relationship local. The company that we utilize is also a supporter of our organization. • It would depend on the cost and/or savings • Our insurance is through Three Rivers • Provider is also a donor • It would have to be equal or better coverage and pricing. • We have an existing carrier and our coverages already exceed new minimums. We also purchase insurance from this company that's a subsidiary of a Trustee, so we would want to continue our relationship with their company.

104. Besides insurance placement, what types of value-added resources does your current carrier or insurance agent provide to your chapter? (check all that apply) Onsite safety visits – 29; 16% Safety resources for employees, volunteers or guests – 43; 24% Claims advocacy services – 43; 24% Event sponsorship – 62; 35% Other (please specify) • None • Free Additional Insured Riders • Leadership within the Organization (Academy Executive Committee Member and Major Event Co-Chair) • Improper Sexual Misconduct - 641 Inland Marine - Transporter Cart - 515 • Chapter visits • They fill out my forms • Ease of setup and use • Risk Management Support • Easy to contact. In same city. • Volunteer support • We have a board member from the company that we work with. It helps that they are in the know of what we need and what is required • Our carrier's owner is a National Trustee.

Education Section

College Scholarships

105. Does your chapter award college scholarships? Yes – 67; 50% No – (skip to #111) 68; 50%

106. How many college scholarships did your chapter award in 2019? Total number of scholarships – 11,422

107. How many of your 2019 scholarships are single-year scholarships and how many are multi-year scholarships? Single-year scholarships – 302 Multi-year scholarships – 124

108. What is the annual combined value of all scholarships paid out for the 2018-2019 school year? Combined dollar amount $ - 1,425,950

109. Are your scholarships paid to the college/university or to the participant directly to assist with ancillary costs? College – 41; 60% Participant – 18; 26% Both – 8; 12%

Marketing & Communications Section

Marketing

110. What are the primary ways you market your chapter locally? (check all that apply). Advertising – 63; 11% E-Marketing – 79; 13% Website – 129; 22% Social Media – 128; 22% Events – 122; 21% Local Media Pitching – 73; 12% Other (please specify) – • Google Ad Grant • Community Service Organization speaking (Rotary, etc.), Chamber of Commerce events and networking, Grand Strand Golf Directors meetings, local foundation educational sessions, school activities (Tech Fair, special events), golf course Men's and Women's golf associations • Flyers at sporting goods stores, schools, and golf courses • Peachjar • Cross marketing with chapter community partners

111. Do you use the Marketing and Communications toolkits and collateral provided by HQ? Yes – 107; 79% No – (skip to #114) 28; 21%

112. Check all the resources you currently use: Participant Opportunity Toolkits (Press Release Templates, Sample Social Media) 89; 38% Registration Toolkit – 46; 20% End-of-Year Giving Toolkit – 70; 30% Anniversary Toolkit – 28; 12%

113. Please select the top five support materials you use from the list below: Sample Social Media – 88; 14% Press Release Templates – 75; 12% Sample Copy for Ads – 27; 4% Content Calendar – 14; 2% Graphics – 91; 14% HQ Consulting – 22; 3% Chapter Best Practices – 88; 14% Parents’ Guide – 113; 18% Annual Review – 46; 7% Professional Photos – 70; 11%

114. What programs does your chapter use to communicate and market to your audiences? Adobe Photoshop or InDesign – 53; 18% Canva – 50; 17% Word – 82; 27% MailChimp – 49; 16% Constant Contact – 65; 22% Other (please specify) – • Google Drawings Network for Good Mail Client • Elastic email • Benchmark • MyEMMA • Sports-engine • HubSpot • Daxko Engage • Mail poet • Gimp, Inkscape • Vertical Response • Social Media • Microsoft office and vimeo • Email • Publisher

Social Media

115. How many followers do you have for each of the following social media accounts? (enter “0” if not applicable) Facebook – 145,313 Instagram – 59,670 Twitter – 40,969 Blog – 5,000 Snapchat – 375 Other (please specify) – • LinkedIn- 187 • LinkedIn: 63 followers • Board Chairman has 2000 followers on Facebook who shares First Tee info • LinkedIn: 75 • LinkedIn: 165 • 69 (Linkedin) • YouTube - 2 subscribers • LinkedIn = 204

Public Relations

116. Please share your chapter’s top opportunity or priority for media coverage in 2020. It could be an event, participant story, alumni success story, program, etc. Open Response: • Nine Core Values Luncheon in February • We're expanding our chapter led DRIVE program to 21 schools to the eastern Coachella valley which is primarily Spanish speaking community • Belmont Golf Course • Watson Challenge May 29-31- Finds the best golfer in KC-pro vs. Ams vs. Juniors vs. Tom Watson, benefits The First Tee of GKC • Our top priority would be getting an event on the and possibly a participant story. Help in our local markets, would be great too. • 2020 TOUR Championship • Relationship with The Northern Trust • Coverage in PGA and LPGA events in Hawaii (on TV) • Participants heading to Pure Insurance Championship, Alumni Success stories • Our 20th Anniversary National Championship hosted in our area (Clemson) BMW Charity Pro-Am Involvement Our Annual Kentucky Derby Viewing Party • We have 2 collegiate athletes, we have created a new 501c3 specifically for TFTC and we are expanding to multiple courses • Participants stories - Jack & Boldt • Southern Company/Southern Power donated approx. $300,000 for SNAG equipment to be placed in 60 schools in San Bernardino City Unified School District. A Media Event taking place in Dec 2019 will be aired on the Golf Channel in February with Dave Stockton and Tom Pernice, Jr. comments. • Valspar Championship - Footjoy Shoe design, along with a clinic, standard bearers and our volunteers on site the entire week of the tournament • Our PURE Insurance participant, Stephen Ma, learning he was attending the event from Jack Nicklaus and it airing on the Golf Channel • Caddie Program with Pro Am at PGA TOUR Champions Cologuard Classic • New ProAm- need sponsors LPGA Gainbridge Alumni making it on pro tour Caddying • 20th Anniversary • The Vinny & The WGC Fed Ex-St Jude. If we have a participant that makes a participant opportunity, we highlight those kids as well. • Our top priority will be to educate our region about the First Tee and the programs that we have available. • Glenn Schneider Memorial Golf Marathon • Feature profile of our kids and their progress • Tees, Tacos and Tequila Festival. This is our annual taco and tequila tasting event. This event helps us to reach different demographic and geographic areas within our community who are not already aware of us. • Taste (live and silent auction) Event; Golf Tournament • Woldert Park Phase 2 with building and pavilion affecting students in the north Tyler area. • Awareness of our chapter in Orange County and what we have to offer to youth throughout the county • Ascension Charity Classic - Champions tour event • Program awareness • Eligible participant getting accepted to one of the National Opportunities. • We are turning 20 in 2020

• 10,000 participants served • National School Program Success • The construction of our learning center which will begin in late spring. The Steve Hatchett Youth Golf Campus will open in late May, this is a new driving range, pitching green and putting clock. • Golf to Paradise - First Tee Champions Challenge we host in conjunction with The Chubb Classic a Champions Tour Event • The Junior Invitational at Sage Valley • Events and YouTube • Participant stories of success and meaning • One of our fundraising tournaments is an official San Antonio Fiesta Event. • Ribbon cutting for new practice facility • We are now in 18 Indiana Communities, over 300 Elementary Schools and reaching over 100,000 kids in Indiana • New PGA Tour Event (2nd year) at TPC Twin Cities • Owen Avrit, alumni, is playing at Longbeach State and was rookie of the year. • Lukas Freelove chosen to play at the Pure Insurance Championship at Pebble Beach. • Golf Marathon Event: It starts at the end of May and runs for a couple of weeks. • Memberships and Camp and Clinics • Barkley, Bean, Bryant and Friends Celebrity event. • Maximizing the Charles Schwab Challenge Grant and the stories of impact in our community that promote involvement as a donor, sponsor, advocate, participant or volunteer. • Our Mulligans on the Maumee event was the golf outing that we hosted to raise funds for general operating costs. The exposure that we seed by catering the event to those who are unfamiliar with us was a priority throughout. We may not have received our traditional amount of revenue, but the connections and exposure are sure to help us grow. • The Grand Opening of our Golf and Life Skills Facility planned for May of 2020. Will bring together (again) Bubba Watson, Jerry Pate and Joe Durant, Adrian Stills, Downing Gray and other golf luminaries. • Annika Borelli won the Utah Women's Open in August, she is a an Ace Alumni who also participated in the PURE Championship (prior year) Currently playing golf at University of San Francisco. • 2020 Marks our chapter's 15-year anniversary. We will be recognizing this milestone throughout the year with a chapter anniversary celebration week scheduled for August 24 - 28. • Opening of the new Arnold Palmer Learning Center late summer 2020 • 2020 Homecoming Golf Outing - set the weekend prior to , will feature matchups at our par-3 golf course between program alumni, social media influencers, elected officials and LPGA & PGA Tour Pros. January 18, 2020 • We are hosting the Leadership and Life Skills Academy for the second year in a row. We also offer the Second Chance program, which is a partnership with a local juvenile probation system. We offer the program to 32 kids at no cost and provide them with golf clubs once they complete the program. • Grand opening of our kid/family friendly 9-hole Par 3 course in May • 2020 The First Tee of WV will celebrate its 20th year. • Social Media highlights and local media coverage of program participants • We are hosting a tournament series in memory of supported of junior golf in our community. We will run the series like a fed-ex cup format. We think it would be great to get some media coverage of the event. • Annual invitational fundraising golf tournament.

• USGA Women's amateur in our area • Our annual golf outing which will be held on the last Friday in October. We also hand out our annual participant awards at the dinner after this event. • Adding NSP to Lebron James I Promise School. • 2020 Palma Ceia Dinner Gala • We have 2 golf tournaments. One a Pro-Am and the other an appreciation of supporters. • Launch of Waveland project to build our own facilities + short game area, announcement of WGA partnership • It most likely will be our Champions Challenge event that brings together NSP participants at the end of the school year, or our all-female mentoring program we're hoping to start. • Celebrate and Harbottle Events, Participant stories and grants • We had a participant participate at Pebble in the Pure Insurance Championship he made the cut and finished third in the tournament. We also had a participant win a $1,000 scholarship at the Coca Cola event. • 15-year anniversary breakfast • Opening of the new Indoor Learning Center • Sponsoring youth day. • We are looking forward to sharing about our Chapter during the Rocket Mortgage Classic again this year! • New facility • Korn Ferry Tour - Knoxville Open • Dru Love Clinic • 21st year in our community... • Girls Golf, Expansion, PGA Jr. Leagues, New Events • We would like to promote our outreach summer programs that we conduct with other youth serving organizations in our area. • 2020 Korn Ferry Pinnacle Bank Jr Golf Clinic at Indian Creek • Purchasing a driving range for redevelopment (closing Jan 6) and Gil Hanse is volunteering his time and services to lead the redevelopment! • Our First Tee National Tournament coming up on December 19-21 • The Gearhart Cup is a regional event amongst three area chapters (Greater Portland, South Puget Sound, and Greater Seattle). This is a 2-day tournament in which 18 participants from each of Oregon and Washington compete at Gearhart Golf Links. Gearhart is owned by Columbia Sportswear CEO, Tim Boyle, whom Greater Portland and Cathy Wagner have been trying to onboard as a Trustee of the chapter. • Doral Public Jr. Classic 560 kids from all over the world 48 countries Special Olympics training over 9 weeks 800 participants • Ally Challenge Family Fun Night Dow Great Lakes LPGA Junior Clinic • Pure Insurance Championship for TFTGP Participant • Prince George's County Park and Planning Partnership • Partnership with the Presidents Cup • Quarterly television show with local cable channel, • That First Tee of Los Angeles has a very successful DRIVE program thanks to 13 partner organizations and serving underserved youth at 45 unique sites throughout Los Angeles County. • Fundraising, our 8th Michael L Carrier Tournament which will award two scholarships to local students. • As I place my hand over the magic ball, I would hope that we have a great participant story and/or alumni success story. We will have a great story to tell in our collaboration with the Sanford International. The First Tee of South Dakota has a major presence during the event at the Sanford

Children's Play Zone. Youth, along with their parents, flock into the play zone and hit golf balls, play pool golf, learn to chip and overall, have fun! • Annual Pro Am golf Tournament • Delta Dental State Open of Virginia beneficiary • We are starting our course expansion project in the first part of 2020. It has been a project in the making for over five years and we are hoping to break ground in February or March. Adding the holes will give us the ability to run more programs at our main course site and allow us to make up for the loss of golf courses closing in our community. Plus, our numbers keep increasing each year and the demand is still there for more impact • Program coverage would be great to spread the word about the chapter • Submitting stories to our local press. • Grace Holcomb accepted for the PURE Insurance Open • Battle of the Boot - Dallas vs Fort Worth participant Ryder Cup style event we hold every fall • Colorado Open Championships, CoBank Peak Performers, and PGA/LPGA Kid Clinic • Unveiling of Sandy Tatum Statue during the May PGA Championship at TPC Harding Park. John Deere Leadership Academy at the Olympic Club in June. • Get Lauren Contreras into Pure insurance tourney she is a great young Latino lady in our program. • Improving our relationships with our media outlets as well as having a larger presence on social media. • NSC Championship. Statewide free event for 70 players to compete in a two-day, 36-hole event • Kids National Opportunities • Each June our local media partners (WFSB-3) creates a highlight video for our chapter. In 2020 we hope to use this opportunity to highlight our success in the New Haven community to increase our impact in a diverse community to those who are not familiar with the game of golf. • Capital Campaign for a Learning Center at the Harvey Penick Golf Campus • Telling the stories for our Learning Center capital projects and their impact at Baylands Golf Links and Rancho del Pueblo Golf Course. • Texas Golf Legends Pro Am Event • Announcing the opening of our practice facility and soon to be called - Learning Center. • We had 3 graduating seniors in 2019 and all are now playing college golf - we would love to do a story checking back in with them after their freshman year. • Par 3 Golf Tournament with Mercedes Benz • Els for Autism Launch.

Chapter Communications

117. How often do you prefer to receive Impact Today? (currently monthly) Weekly – 18; 13% Twice a month – 45; 33% Monthly – 68; 50% Quarterly – 4; 3%

118. On a scale of 1-5, how useful do you find Press Clippings? (1) Not useful – 20; 15% (2) Somewhat useful – 48; 36% (3) Useful – 38; 28% (4) Quite useful – 23; 17% (5) Very useful – 6; 4%

LPGA/PGA TOUR Support

Financial Support

119. Did your chapter receive monetary donations from any PGA TOUR events in 2019? Yes – 54; 40% No – (skip to #122) 81; 60%

120. List each PGA TOUR event that your chapter received monetary donations from in 2019 and how much did you receive? Name of event – • 3M Open • Rocket Mortgage Classic • A Military Tribute at The • RSM Classic Greenbrier • Sanderson Farms Championship • Albertson's Boise Open • Sanford International Champions • Ally Challenge Champions Tour Tour • American Family Insurance • SAS Championship, Rex Hospital Championship Open • API • The Chubb Classic • AT&T Pebble Beach • The Honda Classic • AT&T Pro-AM & PURE • The Memorial Tournament • Barracuda Championship • The Northern Trust • BMW Charity Pro-Am • THE PLAYERS • Bridgestone Invitational • TOUR Championship; Mitsubishi • Charles Schwab Challenge Electric Classic • Chubb Classic • • Cologuard Classic • • DECC • • Farmers Insurance Open • Valspar Championship • Korn Ferry Pinnacle Bank • Wells Fargo Championship Championship • WGC Dell Technologies Match Play • Latin American Tour Championship • WGC Fed Ex St Jude Invitational • PGA TOUR CHAMPIONS TOUR • PLAYERS PRIZE FUND • WinCo Foods Portland Open • Principal Charity Classic • Wyndham Championship • RBC Heritage • Zurich Classic

Total amount received $ - 2,863,735 N/A – 1

121. Did your chapter receive monetary donations from any LPGA Tour events in 2019? Yes – 8; 6% No – (skip to #124) 127; 94%

122. List each LPGA Tour event that your chapter received monetary donations from in 2019 and how much did you receive? Name of event – List each LPGA Tour event that your chapter received monetary donations from in 2019 and how much did you receive? Name of Event – • Cambia Portland Classic • LPGA Mediheal Championship • Dow Great Lakes Bay Invitational • LPGA ShopRite Classic • • Thornberry Creek Classic • LPGA • Walmart NWA LPGA Championship

Total amount received $ - 47, 980 N/A – 0%

Involvement

123. Did any PGA TOUR and/or LPGA Tour players work with your chapter? (In any variety of ways, via board involvement, financial assistance, hosted events in 2019, etc.…) (skip to #126) No – 65; 48% Yes – (please specify tour player (s) name) 70; 52% • Adam Hadwin • Bubba Watson • Alex Prugh • Byron Nelson • Allen Doyle • Cam Smith • Andy Bean • Cameron Champ • Andy North • Candie Kung • Andy Pope • Carl Paulso • • Carol Rhoades • Anna Nordquist • Caroline Inglis • Annika Sorenstam • Charley Hoffman • • Charlie Rymer • Ben Martin • Chesson Hadley • Beth Brown • Cheyenne Woods • • Christie Kerr • Bill Haas • • Billy Hurley • Cindy LaCrosse • Bo Van Pelt • Dana Dormann • Bob Estes • Dani Holmqvist • Bonnie Lauer • Dave Stockton • Brad Bryant • Davis Love III • Brad Faxon • Denny McCarthy • Branden Grace • DJ Trahan • Brandt Snedeker • Don Pooley • Brice Garnett • Donnie Hammond • • Eric Compton • Brittany Lincicome • Ernie Els • Bruce Devlin • Fred Couples

• Fred Funk • Len Mattiace • Garrett Willis • • Gavin Coles • Maddie Mccrary • George McNeill • Marc Leishman • Graeme McDowell • Mark Hubbard • Graham DeLaet • Martha Linscott • Harlan Chemers • • Harold Varner III • Michelle McGann • Harris English • • Hudson Swafford • Nick Thompson • Jack Nicklaus • Pernilla Linderg • Jacqui Concolino • Peter Jacobsen • James Hahn • • Jasmine Suwannapura • Ricky Barnes • Jason Kokrak • • Jay Haas • Robert Streb • Jaye Marie Green • Roberto Diaz • Jennifer Kupcho • Rory McIIroy • Jenny Haglund • Rory Sabattini • Jerry Kelly • Scott Brown • Jerry Pate • Scott Langley • Jim Furyk • Sean O'Hair • Jim Gallagher, Jr. • Shanshan Feng • Jimmy Stanger • • Jimmy Walker • Sir Nick Faldo • JJ Henry • Skip Kendall • Joe Durant • • Joe LaCava • Steve Stricker • Joe Ogilvie • Sydney Clanton • Johnson Wagner • Ted Potter, Jr • Josh Teater • Tiffany Joh • • Tiger Woods • Justin Suh • Tom Kite • Justin Thomas • Tom Pernice, Jr. • Katherine Kirk • Tom Watson • Kelly Tilghman • Tommy Fleetwood • Kendall Dye • Tony Finau • Kenny Knox • Val Skinner • Kevin Kisner • Webb Simpson • Kris Tamulis • • Kristi Albers • Will Gordon • Kristy McPherson • William McGirt • • Yani Shin • Laurie Rinker

124. For your PGA TOUR and/or LPGA player (s), what did they do? (check all that apply) Board Involvement – 14; 17% Financial Assistance – 34; 41% Hosted Events – 34; 41% Other (please specify) – • Our participants forecaddie in the Pro-Am at Kingsmill, so every pro that plays in that has one of our kids walk at least 9 holes with them. • Coach • Clinics • Tom Pernice, Jr. donates 1/3rd of proceeds from his Annual Charity Tournament • Pro Am event - Jimmy Stanger held a clinic for our participants as well • Honorary Board Chair • Attended our major golf event fundraiser and did a short clinic • Donated clubs, clothes, etc. • Gave short game tips and recorded a video at our golf tournament • Both Peter Jacobsen and George McNeill played in our fundraising event & were host to our Fireside Chat in front of our donors • In-Kind Gifts, event appearances • Just that one clinic on Tuesday of the 3M Open • Volunteered as coach for our all girl classes • Honorary Board Members, in-kind donations, community advocate • Jasmine attended our Girls Golf Kickoff day in early June. • We have one Board Member who is a PGA TOUR Champions member (Todd Fischer) Dana Dormann participated in instruction • Attended and spoke at an event • Media support • Coaches, hosted mentoring event with LPGA • US Open Clinic • Volunteer • Kids clinic at the RMC • Girls program • Press statements • Participated in cultivation events • Junior clinics, pro/junior event, LPGA-USGA Girls Golf Class & fundraiser (Caroline Inglis) • At 2 events we had about 6 PGA and LPGA Tour Players come out. They were all paid for their time and travel expenses. • Course Maintenance • Honoree and participant in ladies fundraising event • Kite and Estes participated in events, Ogilvie is a member of our Community Advisory Council • Golf Course renovation consulting

125. Does your chapter partner with any LPGA Chapters and/or PGA of America Sections throughout the United States? Yes – 58; 43% No – 77; 57%

Miscellaneous

126. I am satisfied with Customer Service from HQ . Please rate the degree on a scale of 1 to 5: 1. Strongly Disagree – 0% 2. Disagree – 2; 1% 3. Neutral – 16; 12% 4. Agree – 75; 56% 5. Strongly Agree – 42; 31%

127. Please provide any additional information, clarifications, or comments. • The survey has a few things to tweak: 1. Some questions ask for numbers but only allow a radial answer. Some ask for a radial answer but leave a blank to insert a number. 2. There are a few duplicate questions. 3. Several questions are not tracked anywhere so your answers are not dependable, and most of these could be added to registrations or other database work. It would be helpful if the survey did not ask questions on data available in SF. • Our chapter has two new staff members to the First Tee Network and HQ. we are still figuring a few things out, but overall, we are very happy with the support and help we receive from the HQ. The Safe Sport requirements are going to be tricky in 2020 and which volunteers we will need to check. We are working on several corporate community partners, who are looking to provide employees as volunteers for events and programming. some will return again, some will be a onetime volunteer. Luke and his team have been very helpful in our NSP and DRIVE Work in 2019!! We truly appreciate the support. thanks for all you do for us!! • SafeSport: The chapter is willing to pay all expenses for staff and Board Members. While the chapter is willing to pay a portion of the background check and training expenses for other key stakeholders (e.g. volunteers, paid / non-paid coaches), these individuals would be asked to contribute toward the cost. For the Insurance information, our Controller is out of the office and has that information. I will email Tom Lawrence directly with the premium and add-on information as soon as she returns. • Happy that all questions are on one survey. :) • Insurance numbers in the survey are not accurate. I did not have the numbers available at the time. I apologize. • We have had staff changes and the ED has been on maternity leave! We are looking forward to reorganizing in 2020 and continuing to grow our chapter! • Congratulations on rebuilding the National TFT team! The improved responsiveness, communications and consultative approach is needed and appreciated. • Thank you to all the dedicated team at First Tee who persevered through the challenges of 2018 Management change and continued to offer high quality and professional assistance through the transition. The Salesforce team went above and beyond to help Chapter's transition with excellent training and customer support. FTIE Chapter feels hopeful for the future and confident we are provided the tools to succeed and grow our Service Area. Thank you for all your support and hard work! With staff, we try to be as accurate as possible. Since First Tee is a program of the Foundation, the Director of Development and other members of staff are listed as "part time" because only partial of their time is spent directly on First Tee. This is the same for grants as well as volunteers. • Need that app :) Cannot wait for the First Tee tournament. • The resources and support for the national headquarters and staff has been above and beyond. Thanks Ryan Wilson!

• The second half of 2019 has been really good! Lexie has been amazing to work with. Also knowing who to go to for questions has helped, especially when we brought on new staff members this year. It is always a pleasure to work with HQ and Staff. • I still need to provide the insurance information for our chapter. I currently placed 0's in each area because I am waiting to hear from our broker. • Support from Julie Jansa is great! The chapter meetings were incredibly helpful. Sometimes tech support takes a while to respond. When they do, we are often redirected to information that we have already seen on the intranet that does not necessarily resolve our issues. • We are so proud of our chapter and we appreciate the communication, education and support of the Home Office. We are looking forward to 2020 as we turn 20 years old. Thanks to everyone that has been there with us and for us in this journey to serve our youth. • This was a very long survey and I had to pull a lot of information from many different sources. • We are relatively new as a chapter and have many of the items in the survey in progress but not fully developed. • TFT HQ is moving in a positive direction • It's been a great year! Thanks for the support. Looking forward to 2020 and what comes! • Thanks for the opportunity to complete this survey. I am looking forward to seeing the aggregate results. • We did not receive any PGA funds, but we did receive funds as a result of the US Junior Amateur Championship that was hosted at the Inverness Club this year. • Please ensure we have support for our Grand Opening from HQ, Golf Channel and other Media Partners. Will be the completion of a very unique project and a great celebration! • It is hard to find contact info (names, phone numbers, and email) for Headquarters. It was nice when a directory was on the intranet. • The survey provided limited or narrowing questions regarding staffing and staffing models (ED, PD Outreach, other) we have a DO and run a golf course that has Director of Golf. The narrowing questions limit the ability to provide accuracy when reporting wages. Questions that are yes and no don't allow for any consideration with more information. Other than the insurance questions that offered maybe almost all questions about a topic started with either/or statements. • A few questions on here could use clarification, most notably, "how many alumni were involved at your chapter?" Did this continue the previous question of how many worked or served on the board? • With regards to HQ customer service, it truly feels like a one-way street whereby there are multiple requests by HQ of our chapter vs. HQ actively engaging with our chapter to help with major initiatives and events. • I continue to be proud of the organization and everything we do to impact kids. Our new leadership team definitely is definitely heading in the right direction. I am excited for the future... • It is great to see the First Tee moving in a positive direction. I look forward to all the changes that will occur in 2020 and beyond. • The new direction and leadership is exciting, let's all hope this carries us into a fresh, new direction that the local Chapters can share in and not just a direction for HQ • Keep up the Youth Development message! ;) • Overall satisfied. Sometimes responses take quite a while. • When valuable, relevant information is shared via password-protected Impact Today, it is difficult to share with Board Members. The technology is a barrier to communication, not a facilitator. • Monetary help from the home office would be beneficial

• Some of the items either we didn't have numbers for or I wasn't able to get the exact, so any questions, please follow up with me. • Our greatest need is more advertising/brand awareness from home office...as well as the opportunity for grants/financial support. • We're looking forward to learning more about the new First Tee branding and bench marking. • Keep up the great work! • Thank you for letting us to participate! It’s a good exercise for our staff! • I am looking forward to working with Headquarters to improve the overall operational relationships that are required for all to move forward. We all have lots on our plates and streamlining information flow to the most critical nuggets is paramount. :) • There should be public reports available to answer any applicable question through salesforce. • When completing this survey, we understood Financial Assistance as anyone who registered for LSE but did not pay the full $75. The definition should be included in future surveys. • Overall, very happy to be affiliated with the First Tee. Looking forward to the years ahead. • Thank you for putting this together each year. One of the hardest things for us to pull together for the survey is information on volunteers. We work with volunteers in various aspects including facilities, administrative and programming. Some of the questions are hard for us to answer such as the age and ethnicity of volunteers that help us with facilities. We just ask them to fill out a form with their name and contact information, but we don't ask them for personal demographic information. Also, it's hard to still track types of volunteers in Salesforce and ones that are actively involved and not actively involved. We have currently been using the organizational field to say if they are inactive which helps some. However, it would be helpful to have a better system in SF to track all volunteers and to tag the individuals regarding the type of work that they do. Plus, we do not have the ability to track their hours per event or program. Right now, we have to use two different systems to track volunteer engagement and it's not the best way to do business. If we can make SF more user friendly with volunteer tracking and including donor tracking that would be fantastic. I really appreciate the assistance in putting the partnership together with Oasis. Unfortunately, it is not the best set up for our chapter due to the high costs and the requirement to move our payroll services. Plus, the sales rep from there hasn't been the most helpful. She has shared different information for basically the same chapter type which has been confusing. I hate to say this because I don't want to sound ungrateful for the opportunity. It just it's going to be more cost prohibitive than I first thought. Thank you for all that you do and I appreciate the help from HQ. • Looking forward to 2020 with First Tee • An understanding of what the focus will be from the home office to the network - in the past it was growth of numbers. What will be the next step? What are our new directives? • I m so happy Jen and some others are back in charge I think they can lead The First Tee back to a prominent well-respected organization. • On the Salesforce question about what we want next, I would like to expand that we are very satisfied with the existing offering and realize the intention to make those perfect before expanding into donor software. While a good wish list time, we realize it isn't the top priority just yet. • Don't remember the questions number, but no sure what you were looking for with the "financial assistance" questions in the programming section. • Please always make a PDF version of this survey available to allow for preparation. • Next year this survey should be more valuable. We've only been a chapter since April 2019 and are just getting off the ground. We expect 2020 to be a big year for us in all ways.