Tivoli IT Asset Management Portfolio
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Front cover Deployment Guide Series: Tivoli IT Asset Management Portfolio Learn about the IBM Tivoli IT Asset Management portfolio of products Prepare to install asset management products Plan for a deployment Bart Jacob Rajat Khungar Carlos J. Otálora Y. James Pittard TP Raghunathan David Stephenson ibm.com/redbooks International Technical Support Organization Deployment Guide Series: Tivoli IT Asset Management Portfolio July 2008 SG24-7602-00 Note: Before using this information and the product it supports, read the information in “Notices” on page xiii. First Edition (July 2008) This edition applies to Tivoli Asset Management for IT Version 7.1, Tivoli License Compliance Manager Version 2.3, and Tivoli License Manager for z/OS Version 4.2. © Copyright International Business Machines Corporation 2008. All rights reserved. Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Figures . vii Tables . xi Notices . xiii Trademarks . xiv Preface . xv The team that wrote this book . xv Become a published author . xviii Comments welcome. xviii Part 1. Service Management and Asset Management Overview . 1 Chapter 1. IBM Service Management platform . 3 1.1 IBM Service Management . 4 1.1.1 Why Do Businesses Need IT Service Management . 4 1.1.2 What is IBM Service Management . 6 1.2 Information Technology Infrastructure Library (ITIL) . 8 1.2.1 ITIL Version 3 . 9 1.2.2 Critical Success Factors to Implement ITIL. 11 1.3 IBM Tivoli Unified Process . 12 1.3.1 ITUP Composer . 14 Chapter 2. IBM Tivoli IT Asset Management portfolio . 15 2.1 IT asset management . 17 2.1.1 Challenges associated with IT asset management. 19 2.1.2 Software asset management . 21 2.2 Solution components. 28 2.3 Implementing the solutions with Tivoli products . 31 2.3.1 Tivoli Asset Management for IT product . 31 2.3.2 Tivoli License Compliance Manager (TLCM) . 34 2.3.3 Tivoli License Compliance Manager for z/OS . 34 2.3.4 Tivoli Asset Compliance Center (TACC). 35 © Copyright IBM Corp. 2008. All rights reserved. iii 2.4 Summary . 35 Part 2. Product Deployment . 37 Chapter 3. Tivoli Asset Management for IT. 39 3.1 Management disciplines . 42 3.2 Data loading and the Integration Composer . 44 3.3 Installation overview . 45 3.3.1 Installation flowchart . 45 3.4 Middleware installation . 48 3.4.1 Installing middleware. 48 3.4.2 Installing middleware. 49 3.5 Installing the Tivoli’s process automation engine for Asset Management for IT 77 3.5.1 Installation steps . 78 3.6 Tivoli Asset Management for IT solution package installation. 104 3.6.1 Process solution package overview . 104 3.6.2 Pre-process solution package installation checklist . 105 3.6.3 Enable Tivoli Asset Management for IT License. 106 3.7 Post Installation Tasks . 113 3.7.1 Ensure Tivoli Asset Management for IT services are running. 114 3.7.2 Ensure Tivoli Asset Management for IT application connectivity . 115 3.7.3 Verify the language pack installation. 115 3.7.4 Report administration . 115 Chapter 4. Tivoli License Compliance Manager. 121 4.1 IBM Tivoli License Compliance Manager . 122 4.2 Planning . 123 4.3 Three-tier architecture . 123 4.3.1 Administration server . 125 4.3.2 Runtime server . 128 4.3.3 Agent. 129 4.3.4 Mail server. 131 4.4 Installation . 131 4.4.1 Administration server . 131 4.4.2 Deploy agents . 137 4.4.3 Deploy Catalog Manager . 142 4.4.4 Installing Fix Pack 2 . 144 4.4.5 Installing Fix Pack 3 . 149 Chapter 5. Tivoli License Compliance Manager for z/OS . 155 5.1 Installation . 157 5.1.1 Introduction to distributed components . 157 5.1.2 Plan for your installation of the distributed components . 159 iv Deployment Guide Series: Tivoli IT Asset Management Portfolio 5.1.3 Installation process . 164 5.1.4 Gather installation information for distributed components . 168 5.1.5 Installing distributed server components. 168 5.1.6 Installing distributed client components . 188 5.1.7 Creating a response file or a template response file. 202 5.2 Collecting raw data . 203 5.2.1 Taking an inventory of software data . 203 5.3 Creating a software product inventory. 206 5.3.1 Identifying products . 206 5.4 Capturing software use data . 209 5.5 Generating reports . 211 5.5.1 Generating data for the distributed component of the License Compliance for z/OS. 211 5.5.2 Mainframe server-based reports . 212 5.5.3 Exporting data to other tools and programs . 213 5.5.4 Managing software use data from the Monitor . 214 5.6 Sub-Capacity Reporting Tool . 215 5.7 Tivoli Asset Compliance Center . 216 5.7.1 Administering and using the Tivoli Asset Compliance Center. 217 5.7.2 Managing software assets with Tivoli Asset Compliance Center . 218 5.8 Summary . 219 Chapter 6. Deployment considerations. 221 6.1 Planning for a client engagement . 222 6.1.1 Service engagement preparation . 222 6.1.2 Implementation skills. 222 6.1.3 Available resources. 222 6.1.4 Solution scope and components . 223 6.1.5 Services engagement overview . 223 6.1.6 Creating a contract (statement of work) . 224 Contents v 6.2 Required skills . ..